@d19n/youfibre-odin-sdk 2.0.236 → 2.0.237-beta.0

package/dist/src/entities-v2/Case.d.ts

@@ -1,2032 +0,0 @@
-/**
- * Case Entity Definition
- *
- * Case entity for Customer Service operations. Part of SupportModule. Contains business data for customer service workflows.
- *
- * @module SupportModule
- * @entity Case
- * @schemaId bb540d25-53bf-491b-9d03-f3d42f755b3a
- *
- * AUTO-GENERATED - DO NOT EDIT DIRECTLY
- * Generated from Odin schema definition
- */
-import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
-import { ActivityLogProperties } from './ActivityLog';
-import { CaseActionProperties } from './CaseAction';
-import { FileProperties } from './File';
-import { NoteProperties } from './Note';
-import { AccountProperties } from './Account';
-import { TeamProperties } from './Team';
-import { ConversationProperties } from './Conversation';
-import { OrderProperties } from './Order';
-import { PushNotificationProperties } from './PushNotification';
-import { CallProperties } from './Call';
-import { ContactProperties } from './Contact';
-import { EmailProperties } from './Email';
-import { WorkOrderProperties } from './WorkOrder';
-import { AddressProperties } from './Address';
-import { QueueChangeProperties } from './QueueChange';
-import { QueueProperties } from './Queue';
-import { ContractBuyOutProperties } from './ContractBuyOut';
-import { UserProperties } from './User';
-import { SmsMessageProperties } from './SmsMessage';
-import { OutageProperties } from './Outage';
-/**
- * Available types for Case records
- */
-export declare enum CaseEntityTypes {
-    /** This is the default record type */
-    DEFAULT = "DEFAULT",
-    /** Outage */
-    OUTAGE = "OUTAGE"
-}
-/**
- * Pipeline stage names for DEFAULT Case
- * Pipeline: Case Default
- * case management pipeline
- */
-export declare enum DefaultCaseStageNames {
-    /** The case is open and needs to be processed (default) */
-    Open = "Open",
-    Blocked = "Blocked",
-    /** Pending Reply */
-    PendingReply = "Pending Reply",
-    /** Pending Agent */
-    PendingAgent = "Pending Agent",
-    /** Pending Review */
-    PendingReview = "Pending Review",
-    /** The case is resolved (success) */
-    Solved = "Solved",
-    /** The case is closed (fail) */
-    Closed = "Closed",
-    /** Escalated */
-    Escalated = "Escalated"
-}
-/**
- * Pipeline stage keys for DEFAULT Case
- * Use these keys when transitioning between stages
- */
-export declare enum DefaultCaseStageKeys {
-    /** The case is open and needs to be processed */
-    CaseDefaultStageOpen = "CaseDefaultStageOpen",
-    CaseDefaultStageBlocked = "CaseDefaultStageBlocked",
-    /** Pending Reply */
-    CaseDefaultStagePendingReply = "CaseDefaultStagePendingReply",
-    /** Pending Agent */
-    CaseDefaultStagePendingAgent = "CaseDefaultStagePendingAgent",
-    /** Pending Review */
-    CaseDefaultStagePendingReview = "CaseDefaultStagePendingReview",
-    /** The case is resolved */
-    CaseDefaultStageSolved = "CaseDefaultStageSolved",
-    /** The case is closed */
-    CaseDefaultStageClosed = "CaseDefaultStageClosed",
-    /** Escalated */
-    CaseDefaultStageEscalated = "CaseDefaultStageEscalated"
-}
-/**
- * Pipeline stage names for OUTAGE Case
- * Pipeline: Outage pipeline
- * Case management for outages
- */
-export declare enum OutageCaseStageNames {
-    /** new outage planned or unplanned (default) */
-    New = "New",
-    /** Team has confirmed the outage exists or the maintenance is approved. */
-    Acknowledged = "Acknowledged",
-    /** Restoration work (unplanned) or maintenance tasks (planned) are actively happening. */
-    InProgress = "In Progress",
-    /** Outage or maintenance work is complete. (success) */
-    Solved = "Solved",
-    /** Verification done. Final notifications sent. Post-mortem or documentation completed (if required). */
-    Closed = "Closed"
-}
-/**
- * Pipeline stage keys for OUTAGE Case
- * Use these keys when transitioning between stages
- */
-export declare enum OutageCaseStageKeys {
-    /** new outage planned or unplanned */
-    OutagePipelineStageNew = "OutagePipelineStageNew",
-    /** Team has confirmed the outage exists or the maintenance is approved. */
-    OutagePipelineStageAcknowledged = "OutagePipelineStageAcknowledged",
-    /** Restoration work (unplanned) or maintenance tasks (planned) are actively happening. */
-    OutagePipelineStageInProgress = "OutagePipelineStageInProgress",
-    /** Outage or maintenance work is complete. */
-    OutagePipelineStageSolved = "OutagePipelineStageSolved",
-    /** Verification done. Final notifications sent. Post-mortem or documentation completed (if required). */
-    OutagePipelineStageClosed = "OutagePipelineStageClosed"
-}
-/**
- * Valid values for Case.CsatAgentReason
- *
- * Agent CSAT Reason
- *
- * @remarks Available options:
- * - `INTERACTION_TOOK_TOO_LONG` - Interaction took too long
- * - `OTHER` - Other
- * - `POOR_COMMUNICATION_OR_TONE` - Poor communication or tone
- * - `PROVIDED_INFORMATION_UNCLEAR` - Provided information unclear
- */
-export declare enum CaseCsatAgentReason {
-    INTERACTION_TOOK_TOO_LONG = "INTERACTION_TOOK_TOO_LONG",
-    OTHER = "OTHER",
-    POOR_COMMUNICATION_OR_TONE = "POOR_COMMUNICATION_OR_TONE",
-    PROVIDED_INFORMATION_UNCLEAR = "PROVIDED_INFORMATION_UNCLEAR"
-}
-/**
- * Valid values for Case.Complaint
- *
- * Complaint
- *
- * @remarks Available options:
- * - `NO` - No
- * - `YES` - Yes
- */
-export declare enum CaseComplaint {
-    NO = "NO",
-    YES = "YES"
-}
-/**
- * Valid values for Case.CsatResolutionReason
- *
- * Main reason for the resolution CSAT score.
- *
- * @remarks Available options:
- * - `ADDITIONAL_STEPS_REQUIRED` - Additional steps required
- * - `ISSUE_NOT_FULLY_RESOLVED` - Issue not fully resolved
- * - `OTHER` - Other
- * - `RESOLUTION_DID_NOT_WORK` - Resolution did not work
- */
-export declare enum CaseCsatResolutionReason {
-    ADDITIONAL_STEPS_REQUIRED = "ADDITIONAL_STEPS_REQUIRED",
-    ISSUE_NOT_FULLY_RESOLVED = "ISSUE_NOT_FULLY_RESOLVED",
-    OTHER = "OTHER",
-    RESOLUTION_DID_NOT_WORK = "RESOLUTION_DID_NOT_WORK"
-}
-/**
- * Valid values for Case.Providers
- *
- * Providers
- *
- * @remarks Available options:
- * - `Brsk`
- * - `Cityfibre`
- * - `CITYFIBRE`
- * - `Netomnia`
- */
-export declare enum CaseProviders {
-    BRSK = "Brsk",
-    CITYFIBRE = "Cityfibre",
-    NETOMNIA = "Netomnia"
-}
-/**
- * Valid values for Case.Origin
- *
- * origin of case (Customer Service - Case)
- *
- * @remarks Available options:
- * - `CUSTOMER_PORTAL_MOBILE` - Customer portal mobile
- * - `ODIN_AUTOMATION` - Odin Automation
- * - `OMNI` - Omni
- * - `WEBSITE` - Website
- * - `YOUFIBRE` - YouFibre
- */
-export declare enum CaseOrigin {
-    CUSTOMER_PORTAL_MOBILE = "CUSTOMER_PORTAL_MOBILE",
-    ODIN_AUTOMATION = "ODIN_AUTOMATION",
-    OMNI = "OMNI",
-    WEBSITE = "WEBSITE",
-    YOU_FIBRE = "YOUFIBRE"
-}
-/**
- * Valid values for Case.FormalComplaint
- *
- * Formal Complaint
- *
- * @remarks Available options:
- * - `NO` - No
- * - `YES` - Yes
- */
-export declare enum CaseFormalComplaint {
-    NO = "NO",
-    YES = "YES"
-}
-/**
- * Valid values for Case.PrimaryException
- *
- * Primary Exception
- *
- * @remarks Available options:
- * - `INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION` - Installations - Civil Works & Construction
- * - `INSTALLATIONS_ENGINEER_QUALITY` - Installations - Engineer Quality
- * - `INSTALLATIONS_SCHEDULING_&_COORDINATION` - Installations - Scheduling & Coordination
- * - `INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES` - Installations - Technical Installation Issues
- * - `SALES_MISREPRESENTATION_&_ACCURACY_FAILURES` - Sales - Misrepresentation & Accuracy Failures
- * - `SALES_PRESSURE_&_ETHICS` - Sales - Pressure & Ethics
- * - `SALES_PRICING_&_COMMERCIAL` - Sales - Pricing & Commercial
- * - `SERVICE_AGENT_CONDUCT` - Service - Agent Conduct
- * - `SERVICE_ESCALATION_PROCESS` - Service - Escalation process
- * - `SERVICE_ISSUE_RECOGNITION` - Service - Issue recognition
- * - `SERVICE_MISINFORMATION` - Service - Mis-Information
- * - `SERVICE_RESPONSE_TIMES` - Service - Response Times
- * - `SERVICE_VERBAL_COMMUNICATION` - Service - Verbal communication
- */
-export declare enum CasePrimaryException {
-    INSTALLATIONS_CIVIL_WORKS_CONSTRUCTION = "INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION",
-    INSTALLATIONS_ENGINEER_QUALITY = "INSTALLATIONS_ENGINEER_QUALITY",
-    INSTALLATIONS_SCHEDULING_COORDINATION = "INSTALLATIONS_SCHEDULING_&_COORDINATION",
-    INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES = "INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES",
-    SALES_MISREPRESENTATION_ACCURACY_FAILURES = "SALES_MISREPRESENTATION_&_ACCURACY_FAILURES",
-    SALES_PRESSURE_ETHICS = "SALES_PRESSURE_&_ETHICS",
-    SALES_PRICING_COMMERCIAL = "SALES_PRICING_&_COMMERCIAL",
-    SERVICE_AGENT_CONDUCT = "SERVICE_AGENT_CONDUCT",
-    SERVICE_ESCALATION_PROCESS = "SERVICE_ESCALATION_PROCESS",
-    SERVICE_ISSUE_RECOGNITION = "SERVICE_ISSUE_RECOGNITION",
-    SERVICE_MIS_INFORMATION = "SERVICE_MISINFORMATION",
-    SERVICE_RESPONSE_TIMES = "SERVICE_RESPONSE_TIMES",
-    SERVICE_VERBAL_COMMUNICATION = "SERVICE_VERBAL_COMMUNICATION"
-}
-/**
- * Valid values for Case.PrimaryExceptionReason
- *
- * Primary Exception Reason
- *
- * @remarks Available options:
- * - `AGENT_AUDIBILITY` - Agent audibility
- * - `ARTIFICIAL_URGENCY` - Artificial urgency
- * - `CALL_HOLD_TIMES` - Call hold times
- * - `CAPABILITY_OVERSTATEMENT` - Capability Overstatement
- * - `CHAT_UNAVAILABLE_OR_SLOW` - Chat unavailable or slow
- * - `COMPLAINT_NOT_ACKNOWLEDGED` - Complaint not acknowledged
- * - `CONFLICTING_INFORMATION` - Conflicting information
- * - `CONFLICTING_INFORMATION_PROVIDED` - Conflicting information provided
- * - `CREW_AVAILABILITY_ISSUES` - Crew availability issues
- * - `DISCOUNT_MISALIGNMENT` - Discount misalignment
- * - `DISMISSED_THEIR_COMPLAINT` - Dismissed their complaint
- * - `DISMISSIVE` - Dismissive
- * - `DUCT_BLOCKAGE_ISSUES` - Duct blockage issues
- * - `EMAIL_RESPONSE_TIMES` - Email response times
- * - `ENGINEER_CONDUCT` - Engineer conduct
- * - ... and 38 more
- */
-export declare enum CasePrimaryExceptionReason {
-    AGENT_AUDIBILITY = "AGENT_AUDIBILITY",
-    ARTIFICIAL_URGENCY = "ARTIFICIAL_URGENCY",
-    CALL_HOLD_TIMES = "CALL_HOLD_TIMES",
-    CAPABILITY_OVERSTATEMENT = "CAPABILITY_OVERSTATEMENT",
-    CHAT_UNAVAILABLE_OR_SLOW = "CHAT_UNAVAILABLE_OR_SLOW",
-    COMPLAINT_NOT_ACKNOWLEDGED = "COMPLAINT_NOT_ACKNOWLEDGED",
-    CONFLICTING_INFORMATION = "CONFLICTING_INFORMATION",
-    CONFLICTING_INFORMATION_PROVIDED = "CONFLICTING_INFORMATION_PROVIDED",
-    CREW_AVAILABILITY_ISSUES = "CREW_AVAILABILITY_ISSUES",
-    DISCOUNT_MISALIGNMENT = "DISCOUNT_MISALIGNMENT",
-    DISMISSED_THEIR_COMPLAINT = "DISMISSED_THEIR_COMPLAINT",
-    DISMISSIVE = "DISMISSIVE",
-    DUCT_BLOCKAGE_ISSUES = "DUCT_BLOCKAGE_ISSUES",
-    EMAIL_RESPONSE_TIMES = "EMAIL_RESPONSE_TIMES",
-    ENGINEER_CONDUCT = "ENGINEER_CONDUCT",
-    ENGINEER_TIMES_INCORRECT = "ENGINEER_TIMES_INCORRECT",
-    ESCALATION_PROCESS_NOT_FOLLOWED = "ESCALATION_PROCESS_NOT_FOLLOWED",
-    FEATURE_MISREPRESENTATION = "FEATURE_MISREPRESENTATION",
-    FORCED_UPSELL = "FORCED_UPSELL",
-    HIDDEN_FEES = "HIDDEN_FEES",
-    HIGH_PRESSURE_TACTICS = "HIGH-PRESSURE_TACTICS",
-    INACCURATE_COMPARISONS = "INACCURATE_COMPARISONS",
-    IN_A_RUSH_TO_FINISH = "IN_A_RUSH_TO_FINISH",
-    INCOMPLETE_NETWORK_TESTING = "INCOMPLETE_NETWORK_TESTING",
-    INCOMPLETE_RESOLUTION = "INCOMPLETE_RESOLUTION",
-    INCORRECT_PRICING = "INCORRECT_PRICING",
-    INFORMATION_WITHHELD = "INFORMATION_WITHHELD",
-    LACK_OF_EMPATHY = "LACK_OF_EMPATHY",
-    LEFT_A_MESS = "LEFT_A_MESS",
-    MIS_ADVISED_THE_CUSTOMER = "MISADVISED_THE_CUSTOMER",
-    MISSED_CALLBACKS = "MISSED_CALLBACKS",
-    MISSED_INSTALL_APPOINTMENT = "MISSED_INSTALL_APPOINTMENT",
-    NO_ID = "NO_ID",
-    NO_SHOW_TECHNICIAN = "NO_SHOW_TECHNICIAN",
-    NO_UPDATE_AFTER_INITIAL_CONTACT = "NO_UPDATE_AFTER_INITIAL_CONTACT",
-    PERMIT_APPROVAL_DELAYS = "PERMIT_APPROVAL_DELAYS",
-    POOR_CUSTOMER_COORDINATION = "POOR_CUSTOMER_COORDINATION",
-    POOR_INSTALLATION_QUALITY = "POOR_INSTALLATION_QUALITY",
-    POOR_OR_NO_OBJECTION_HANDLING = "POOR_OR_NO_OBJECTION_HANDLING",
-    QUOTE_ERRORS = "QUOTE_ERRORS",
-    REPEATED_RESCHEDULES = "REPEATED_RESCHEDULES",
-    RUDE_OR_UNHELPFUL_BEHAVIOR = "RUDE_OR_UNHELPFUL_BEHAVIOR",
-    SURFACE_REINSTATEMENT_ISSUES = "SURFACE_REINSTATEMENT_ISSUES",
-    SURVEY_INCOMPLETE = "SURVEY_INCOMPLETE",
-    THIRD_PARTY_DAMAGE = "THIRD-PARTY_DAMAGE",
-    TRENCHING_DELAYS = "TRENCHING_DELAYS",
-    UNDISCLOSED_LIMITATIONS = "UNDISCLOSED_LIMITATIONS",
-    UNWANTED_BUNDLING = "UNWANTED_BUNDLING",
-    VENDOR_SCHEDULING_FAILURE = "VENDOR_SCHEDULING_FAILURE",
-    VERBAL_VS_WRITTEN_MISMATCH = "VERBAL_VS_WRITTEN_MISMATCH",
-    VULNERABILITY_MISSED = "VULNERABILITY_MISSED",
-    WAYLEAVE_DISPUTES = "WAYLEAVE_DISPUTES",
-    WRONG_ADVICE = "WRONG_ADVICE"
-}
-/**
- * Valid values for Case.Problem
- *
- * Data field for Case records. Used by Customer Service team.
- *
- * @remarks Available options:
- * - `Billing Related`
- * - `Delayed Installation`
- * - `Engineer Behaviour`
- * - `Engineer Damage`
- * - `Loss of Service after Installation`
- * - `Package Related`
- * - `Provisioning Issues – Delayed Connection`
- * - `Router – Delayed Connection`
- * - `Switching to email`
- * - `Unable to Contact Customer`
- * - `Unhappy with Installation Method`
- * - `Unhappy with Router`
- * - `WiFi Coverage`
- */
-export declare enum CaseProblem {
-    BILLING_RELATED = "Billing Related",
-    DELAYED_INSTALLATION = "Delayed Installation",
-    ENGINEER_BEHAVIOUR = "Engineer Behaviour",
-    ENGINEER_DAMAGE = "Engineer Damage",
-    LOSS_OF_SERVICE_AFTER_INSTALLATION = "Loss of Service after Installation",
-    PACKAGE_RELATED = "Package Related",
-    PROVISIONING_ISSUES_DELAYED_CONNECTION = "Provisioning Issues \u2013 Delayed Connection",
-    ROUTER_DELAYED_CONNECTION = "Router \u2013 Delayed Connection",
-    SWITCHING_TO_EMAIL = "Switching to email",
-    UNABLE_TO_CONTACT_CUSTOMER = "Unable to Contact Customer",
-    UNHAPPY_WITH_INSTALLATION_METHOD = "Unhappy with Installation Method",
-    UNHAPPY_WITH_ROUTER = "Unhappy with Router",
-    WI_FI_COVERAGE = "WiFi Coverage"
-}
-/**
- * Valid values for Case.Channel
- *
- * the channel from the source (Customer Service - Case)
- *
- * @remarks Available options:
- * - `CALL` - Call
- * - `CUSTOMER_APP` - Customer App
- * - `CUSTOMER_PORTAL` - Customer Portal
- * - `EMAIL` - Email
- * - `FACEBOOK_MESSENGER` - Facebook Messenger
- * - `IN_APP_CHAT` - In-App Chat
- * - `INSTAGRAM_DM` - Instagram DM
- * - `SMS`
- * - `TLOS_APP` - TLOS App
- * - `TLOS_PORTAL` - TLOS Portal
- * - `TRUSTPILOT_SERVICE_REVIEW` - Trustpilot review
- * - `WEB_CHAT` - Web chat
- * - `WEB_FORM_BUSINESS` - Web form - Business
- * - `WHATSAPP` - Whatsapp
- */
-export declare enum CaseChannel {
-    CALL = "CALL",
-    CUSTOMER_APP = "CUSTOMER_APP",
-    CUSTOMER_PORTAL = "CUSTOMER_PORTAL",
-    EMAIL = "EMAIL",
-    FACEBOOK_MESSENGER = "FACEBOOK_MESSENGER",
-    IN_APP_CHAT = "IN_APP_CHAT",
-    INSTAGRAM_DM = "INSTAGRAM_DM",
-    SMS = "SMS",
-    TLOS_APP = "TLOS_APP",
-    TLOS_PORTAL = "TLOS_PORTAL",
-    TRUSTPILOT_REVIEW = "TRUSTPILOT_SERVICE_REVIEW",
-    WEB_CHAT = "WEB_CHAT",
-    WEB_FORM_BUSINESS = "WEB_FORM_BUSINESS",
-    WHATSAPP = "WHATSAPP"
-}
-/**
- * Valid values for Case.Category
- *
- * Data field for Case records. Used by Customer Service team.
- *
- * @remarks Available options:
- * - `BILLING` - Billing
- * - `CANCELLATION` - Cancellation
- * - `COMPLAINT` - Complaint
- * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
- * - `MANAGE_MY_ACCOUNT` - Manage My Account
- * - `NEW` - New
- * - `ODIN_SUPPORT` - Odin Support
- * - `OUTAGE` - Outage
- * - `SALES` - Sales
- * - `SALES_BUSINESS` - Sales - Business
- * - `SPAM` - Spam
- * - `TECH_SUPPORT` - Tech Support
- */
-export declare enum CaseCategory {
-    BILLING = "BILLING",
-    CANCELLATION = "CANCELLATION",
-    COMPLAINT = "COMPLAINT",
-    INSTALLS_SERVICE_VISITS = "INSTALLS_AND_SERVICE_VISITS",
-    MANAGE_MY_ACCOUNT = "MANAGE_MY_ACCOUNT",
-    NEW = "NEW",
-    ODIN_SUPPORT = "ODIN_SUPPORT",
-    OUTAGE = "OUTAGE",
-    SALES = "SALES",
-    SALES_BUSINESS = "SALES_BUSINESS",
-    SPAM = "SPAM",
-    TECH_SUPPORT = "TECH_SUPPORT"
-}
-/**
- * Valid values for Case.SubCategory
- *
- * SubCategory (Customer Service - Case)
- *
- * @remarks Available options:
- * - `AMEND_BILLING_DATE` - Amend Billing Date
- * - `AMEND_MY_ORDER` - Amend my Order
- * - `AREA_AVAILABILITY_QUERY` - Area Availability Query
- * - `BAD_CSAT` - Bad CSAT
- * - `CANCEL_APPOINTMENT` - Cancel Appointment
- * - `CHANGE_CONTACT_DETAILS` - Change contact details
- * - `CHURN_REQUEST` - Churn Request
- * - `CLAIM_MISSELLING` - Claim Misselling
- * - `COGENT_ABUSE_NOTIFICATIONS` - Cogent (Abuse Notifications)
- * - `COMPENSATION_REQUEST` - Compensation Request
- * - `COMPLAINT` - Complaint
- * - `CONTRACT_BUYOUT` - Contract Buyout
- * - `COPY_OF_INVOICE` - Copy of Invoice
- * - `CUSTOMER_DEVICE_ISSUE` - Customer Device Issue
- * - `DATA_SUBJECT_ACCESS_REQUEST` - Data Subject Access Request
- * - ... and 40 more
- */
-export declare enum CaseSubCategory {
-    AMEND_BILLING_DATE = "AMEND_BILLING_DATE",
-    AMEND_MY_ORDER = "AMEND_MY_ORDER",
-    AREA_AVAILABILITY_QUERY = "AREA_AVAILABILITY_QUERY",
-    BAD_CSAT = "BAD_CSAT",
-    CANCEL_APPOINTMENT = "CANCEL_APPOINTMENT",
-    CHANGE_CONTACT_DETAILS = "CHANGE_CONTACT_DETAILS",
-    CHURN_REQUEST = "CHURN_REQUEST",
-    CLAIM_MISSELLING = "CLAIM_MISSELLING",
-    COGENT_ABUSE_NOTIFICATIONS = "COGENT_ABUSE_NOTIFICATIONS",
-    COMPENSATION_REQUEST = "COMPENSATION_REQUEST",
-    COMPLAINT = "COMPLAINT",
-    CONTRACT_BUYOUT = "CONTRACT_BUYOUT",
-    COPY_OF_INVOICE = "COPY_OF_INVOICE",
-    CUSTOMER_DEVICE_ISSUE = "CUSTOMER_DEVICE_ISSUE",
-    DATA_SUBJECT_ACCESS_REQUEST = "DATA_SUBJECT_ACCESS_REQUEST",
-    DIRECT_DEBIT = "DIRECT_DEBIT",
-    DUPLICATE_REVIEW = "DUPLICATE_REVIEW",
-    EQUIPMENT_RETURN_REFUND = "EQUIPMENT_RETURN_REFUND",
-    ESCALATED_COMPLAINT = "ESCALATED_COMPLAINT",
-    ETF_CUSTOMER_LEAVING_YF = "ETF_CUSTOMER_LEAVING",
-    GDPR_DATA_BREACH = "GDPR_DATA_BREACH",
-    INACTIVE_CHAT_NO_CUSTOMER_RESPONSE = "INACTIVE_CHAT_NO_CUSTOMER_RESPONSE",
-    INSTALL_APPOINTMENT = "INSTALL_APPOINTMENT",
-    INSTALL_REMEDIATION_QUERY = "INSTALL_REMEDIATION_QUERY",
-    INTERMITTENT_CONNECTIVITY = "INTERMITTENT_CONNECTIVITY",
-    INVOICE_DISPUTE = "INVOICE_DISPUTE",
-    MAGRATHEA_PROCESS = "MAGRATHEA_PROCESS",
-    MISSED_APPOINTMENT = "MISSED_APPOINTMENT",
-    NEGATIVE_REVIEWS = "NEGATIVE_REVIEWS",
-    NEW_ORDER = "NEW_ORDER",
-    NEW_TICKET = "NEW_TICKET",
-    ODIN_SUPPORT_REQUEST = "ODIN_SUPPORT_REQUEST",
-    OFFER_QUERY_SUPPORT = "OFFER_QUERY_AND_SUPPORT",
-    OMBUDSMAN_CASE = "OMBUDSMAN_CASE",
-    ONE_TOUCH_SWITCH = "ONE_TOUCH_SWITCH",
-    ONT_RELOCATION = "ONT_RELOCATION",
-    OVERDUE_INVOICE = "OVERDUE_INVOICE",
-    PAYMENT_LINK = "PAYMENT_LINK",
-    PAYMENT_PLAN = "PAYMENT_PLAN",
-    PHONE_ISSUES = "PHONE_ISSUES",
-    PHONE_PORTING = "PHONE_PORTING",
-    PIC_REQUEST = "PIC_REQUEST",
-    POSITIVE_REVIEWS = "POSITIVE_REVIEWS",
-    PRE_LIVE_ORDER_QUERY = "PRE_LIVE_ORDER_QUERY",
-    PRICE_MATCH = "PRICE_MATCH",
-    RECONTRACT_UPGRADE = "RECONTRACT_UPGRADE",
-    REFERRAL = "REFERRAL",
-    SERVICE_VISIT = "SERVICE_VISIT",
-    SPAM = "SPAM",
-    SPEED_HARD_WIRED = "SPEED_HARD_WIRED",
-    SPEED_WI_FI = "SPEED_WIFI",
-    TLOS_OUTAGE = "TLOS_OUTAGE",
-    TRANSFER_OF_OWNERSHIP = "TRANSFER_OF_OWNERSHIP",
-    WEBSITE_APP_ISSUE = "WEBSITE_APP_ISSUE",
-    WI_FI_COVERAGE = "WIFI_COVERAGE"
-}
-/**
- * Valid values for Case.BlockedReason
- *
- * Blocked Reason (Customer Service - Case)
- *
- * @remarks Available options:
- * - `AWAITING_CHURN` - Awaiting Churn
- * - `AWAITING_NETOMNIA_ACTION` - Awaiting Netomnia Action
- * - `PAYMENT_PLAN` - Payment Plan
- * - `WAITING_TO_PROCESS_REFUND` - Waiting to process Refund
- */
-export declare enum CaseBlockedReason {
-    AWAITING_CHURN = "AWAITING_CHURN",
-    AWAITING_NETOMNIA_ACTION = "AWAITING_NETOMNIA_ACTION",
-    PAYMENT_PLAN = "PAYMENT_PLAN",
-    WAITING_TO_PROCESS_REFUND = "WAITING_TO_PROCESS_REFUND"
-}
-/**
- * Valid values for Case.ConversationStatus
- *
- * the status of the linked Conversation entity (Customer Service - Case)
- *
- * @remarks Available options:
- * - `CLOSED` - Closed
- * - `CREATED` - Created
- * - `INACTIVE` - Inactive
- */
-export declare enum CaseConversationStatus {
-    CLOSED = "CLOSED",
-    CREATED = "CREATED",
-    INACTIVE = "INACTIVE"
-}
-/**
- * Valid values for Case.DpaCustomerCategory
- *
- * Selection of Category done by the customer over the web chat (Customer Service - Case)
- *
- * @remarks Available options:
- * - `BILLING` - Billing
- * - `CANCELLATION` - Cancellation
- * - `COMPLAINT` - Complaint
- * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
- * - `MANAGE_MY_ACCOUNT` - Manage My Account
- * - `SALES` - Sales
- * - `TECH_SUPPORT` - Tech Support
- */
-export declare enum CaseDpaCustomerCategory {
-    BILLING = "BILLING",
-    CANCELLATION = "CANCELLATION",
-    COMPLAINT = "COMPLAINT",
-    INSTALLS_SERVICE_VISITS = "INSTALLS_AND_SERVICE_VISITS",
-    MANAGE_MY_ACCOUNT = "MANAGE_MY_ACCOUNT",
-    SALES = "SALES",
-    TECH_SUPPORT = "TECH_SUPPORT"
-}
-/**
- * Valid values for Case.DpaCustomerType
- *
- * dpa customer type (Customer Service - Case)
- *
- * @remarks Available options:
- * - `ACCOUNT_HOLDER` - Account holder
- * - `BUSINESS_CUSTOMER` - Business Customer
- * - `NEW_CUSTOMER` - New Customer
- * - `NOT_ACCOUNT_HOLDER` - Not account holder
- */
-export declare enum CaseDpaCustomerType {
-    ACCOUNT_HOLDER = "ACCOUNT_HOLDER",
-    BUSINESS_CUSTOMER = "BUSINESS_CUSTOMER",
-    NEW_CUSTOMER = "NEW_CUSTOMER",
-    NOT_ACCOUNT_HOLDER = "NOT_ACCOUNT_HOLDER"
-}
-/**
- * Valid values for Case.Sla
- *
- * Data field for Case records. Used by Customer Service team.
- *
- * @remarks Available options:
- * - `HIGH` - High
- * - `LOW` - Low
- * - `MEDIUM` - Medium
- * - `URGENT` - Urgent
- */
-export declare enum CaseSla {
-    HIGH = "HIGH",
-    LOW = "LOW",
-    MEDIUM = "MEDIUM",
-    URGENT = "URGENT"
-}
-/**
- * Valid values for Case.BusinessArea
- *
- * business area (Customer Service - Case)
- *
- * @remarks Available options:
- * - `BILLING` - Billing
- * - `CUSTOMER_EXPERIENCE` - Customer experience
- * - `INSTALLATION` - Installation
- * - `NETWORK` - Network team
- * - `SALES` - Sales
- * - `SERVICE_DELIVERY` - Service delivery
- * - `SUPPORT` - Support
- */
-export declare enum CaseBusinessArea {
-    BILLING = "BILLING",
-    CUSTOMER_EXPERIENCE = "CUSTOMER_EXPERIENCE",
-    INSTALLATION = "INSTALLATION",
-    NETWORK_TEAM = "NETWORK",
-    SALES = "SALES",
-    SERVICE_DELIVERY = "SERVICE_DELIVERY",
-    SUPPORT = "SUPPORT"
-}
-/**
- * Valid values for Case.CsatReason
- *
- * CSAT Dissatisfaction Reason (Customer Service - Case)
- *
- * @remarks Available options:
- * - `AGENT_COMMUNICATION` - I was not happy with the Agent communication
- * - `OUTCOME` - I was not happy with the outcome
- * - `PRODUCT_SERVICE` - I was not happy with the product or service
- * - `OTHER` - Other
- */
-export declare enum CaseCsatReason {
-    I_WAS_NOT_HAPPY_WITH_THE_AGENT_COMMUNICATION = "AGENT_COMMUNICATION",
-    I_WAS_NOT_HAPPY_WITH_THE_OUTCOME = "OUTCOME",
-    I_WAS_NOT_HAPPY_WITH_THE_PRODUCT_OR_SERVICE = "PRODUCT_SERVICE",
-    OTHER = "OTHER"
-}
-/**
- * Valid values for Case.Impact
- *
- * level of impact to the business (Customer Service - Case)
- *
- * @remarks Available options:
- * - `HIGH` - High
- * - `LOW` - Low
- * - `MEDIUM` - Medium
- */
-export declare enum CaseImpact {
-    HIGH = "HIGH",
-    LOW = "LOW",
-    MEDIUM = "MEDIUM"
-}
-/**
- * Valid values for Case.ReasonForReview
- *
- * Reason for Review (Customer Service - Case)
- *
- * @remarks Available options:
- * - `I_DO_NOT_HAVE_THE_PERMISSIONS` - I do not have the permissions
- * - `I_DO_NOT_KNOW_HOW_TO_ACTION` - I do not know how to action this
- * - `I_NEED_SUPPORT_FROM_BILLING` - I need support from Billing
- * - `I_NEED_SUPPORT_FROM_CUSTOMER_SERVICE` - I need support from Customer Service
- * - `I_NEED_SUPPORT_FROM_NETWORK_OPERATIONS` - I need support from Network Operations (Tier 3)
- * - `I_NEED_SUPPORT_FROM_OPERATIONS` - I need support from Operations
- * - `I_NEED_SUPPORT_FROM_SALES` - I need support from Sales
- */
-export declare enum CaseReasonForReview {
-    I_DO_NOT_HAVE_THE_PERMISSIONS = "I_DO_NOT_HAVE_THE_PERMISSIONS",
-    I_DO_NOT_KNOW_HOW_TO_ACTION_THIS = "I_DO_NOT_KNOW_HOW_TO_ACTION",
-    I_NEED_SUPPORT_FROM_BILLING = "I_NEED_SUPPORT_FROM_BILLING",
-    I_NEED_SUPPORT_FROM_CUSTOMER_SERVICE = "I_NEED_SUPPORT_FROM_CUSTOMER_SERVICE",
-    I_NEED_SUPPORT_FROM_NETWORK_OPERATIONS_TIER_3 = "I_NEED_SUPPORT_FROM_NETWORK_OPERATIONS",
-    I_NEED_SUPPORT_FROM_OPERATIONS = "I_NEED_SUPPORT_FROM_OPERATIONS",
-    I_NEED_SUPPORT_FROM_SALES = "I_NEED_SUPPORT_FROM_SALES"
-}
-/**
- * Valid values for Case.Source
- *
- * source of the case (Customer Service - Case)
- *
- * @remarks Available options:
- * - `AIRCALL` - Aircall
- * - `CUSTOMER_APP` - Customer App
- * - `CUSTOMER_PORTAL` - Customer Portal
- * - `EMAIL` - Email
- * - `FACEBOOK` - Facebook
- * - `TRUSTPILOT` - Trustpilot
- * - `TWILIO` - Twilio
- * - `TWITTER` - Twitter
- * - `USERESPONSE` - Useresponse
- * - `WEBSITE` - Website
- */
-export declare enum CaseSource {
-    AIRCALL = "AIRCALL",
-    CUSTOMER_APP = "CUSTOMER_APP",
-    CUSTOMER_PORTAL = "CUSTOMER_PORTAL",
-    EMAIL = "EMAIL",
-    FACEBOOK = "FACEBOOK",
-    TRUSTPILOT = "TRUSTPILOT",
-    TWILIO = "TWILIO",
-    TWITTER = "TWITTER",
-    USERESPONSE = "USERESPONSE",
-    WEBSITE = "WEBSITE"
-}
-/**
- * Valid values for Case.Deprecated
- *
- * Data field for Case records. Used by Customer Service team.
- *
- * @remarks Available options:
- * - `HIGH` - High
- * - `LOW` - Low
- * - `MEDIUM` - Medium
- * - `URGENT` - Urgent
- */
-export declare enum CaseDeprecated {
-    HIGH = "HIGH",
-    LOW = "LOW",
-    MEDIUM = "MEDIUM",
-    URGENT = "URGENT"
-}
-/**
- * Property keys for Case
- * Use these constants instead of string literals for type safety
- */
-export declare enum CasePropertyKeys {
-    /** Allow CSAT communications */
-    CsatAllowed = "CsatAllowed",
-    /** Optional customer comment about the resolution. */
-    CsatResolutionComment = "CsatResolutionComment",
-    /** Previous AI Tags Accuracy */
-    AiTagsPreviousAccuracy = "AiTagsPreviousAccuracy",
-    /** Other Agent CSAT Reason */
-    CsatAgentOtherReason = "CsatAgentOtherReason",
-    /** Agent CSAT Comment */
-    CsatAgentComment = "CsatAgentComment",
-    /** Attributed To */
-    AttributedTo = "AttributedTo",
-    /** Timestamp of the CSAT response */
-    CsatResponseAt = "CsatResponseAt",
-    /** R_QueueTitle (Customer Service - Case) */
-    RQueueTitle = "R_QueueTitle",
-    /** Date to re-open the case (Customer Service - Case) */
-    MoveToOpenOn = "MoveToOpenOn",
-    /** Reason when Resolution CSAT Reason is OTHER. */
-    CsatResolutionOtherReason = "CsatResolutionOtherReason",
-    /** Agent CSAT Reason */
-    CsatAgentReason = "CsatAgentReason",
-    /** Customer satisfaction score for the resolution of the case. */
-    CsatResolutionScore = "CsatResolutionScore",
-    /** Complaint */
-    Complaint = "Complaint",
-    /** Accuracy of the AI tags */
-    AiTagsAccuracy = "AiTagsAccuracy",
-    /** Previous AI Tags */
-    AiTagsPrevious = "AiTagsPrevious",
-    /** Timestamp */
-    Timestamp = "Timestamp",
-    /** Main reason for the resolution CSAT score. */
-    CsatResolutionReason = "CsatResolutionReason",
-    /** Providers */
-    Providers = "Providers",
-    /** Customer satisfaction score for the agent who handled the case. */
-    CsatAgentScore = "CsatAgentScore",
-    /** origin of case (Customer Service - Case) */
-    Origin = "Origin",
-    /** Formal Complaint */
-    FormalComplaint = "FormalComplaint",
-    /** Primary Exception */
-    PrimaryException = "PrimaryException",
-    /** Primary Exception Reason */
-    PrimaryExceptionReason = "PrimaryExceptionReason",
-    /** Indicates when the CSAT has been sent */
-    CsatSentAt = "CsatSentAt",
-    /** Data field for Case records. Used by Customer Service team. */
-    Problem = "Problem",
-    /** R_AssignedUserId (Customer Service - Case) */
-    RAssignedUserId = "R_AssignedUserId",
-    /** R_SmsMessageId (Customer Service - Case) */
-    RSmsMessageId = "R_SmsMessageId",
-    /** the channel from the source (Customer Service - Case) */
-    Channel = "Channel",
-    /** SLA score 1 - 5 (Customer Service - Case) */
-    SlaScore = "SlaScore",
-    /** An external reference to this case (Customer Service - Case) */
-    ExternalRef = "ExternalRef",
-    /** Data field for Case records. Used by Customer Service team. */
-    Category = "Category",
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    OwnerId = "OwnerId",
-    /** SubCategory (Customer Service - Case) */
-    SubCategory = "SubCategory",
-    /** Describe the issue being experienced (Customer Service - Case) */
-    Description = "Description",
-    /** Customer email (Customer Service - Case) */
-    DpaCustomerEmail = "DpaCustomerEmail",
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    AccountId = "AccountId",
-    /** explain the solution implemented (Customer Service - Case) */
-    Solution = "Solution",
-    /** Describe why the case is being moved to closed (Customer Service - Case) */
-    CloseReason = "CloseReason",
-    /** R_AssignedOrgUserId (Customer Service - Case) */
-    RAssignedOrgUserId = "R_AssignedOrgUserId",
-    /** The contact related to the case (Customer Service - Case) */
-    RContactId = "R_ContactId",
-    /** Additional Notes (Customer Service - Case) */
-    AdditionalNotes = "AdditionalNotes",
-    /** The sla end date (Customer Service - Case) */
-    SlaEndDate = "SlaEndDate",
-    /** The time an outage started (Customer Service - Case) */
-    OutageStartTime = "OutageStartTime",
-    /** The time an outage was resolved (Customer Service - Case) */
-    OutageResolvedTime = "OutageResolvedTime",
-    /** Blocked Reason (Customer Service - Case) */
-    BlockedReason = "BlockedReason",
-    /** Data field for Case records. Used by Customer Service team. */
-    Priority = "Priority",
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    ContactId = "ContactId",
-    /** Satisfaction Survey Score (Customer Service - Case) */
-    CsatScore = "CsatScore",
-    /** the status of the linked Conversation entity (Customer Service - Case) */
-    ConversationStatus = "ConversationStatus",
-    /** Selection of Category done by the customer over the web chat (Customer Service - Case) */
-    DpaCustomerCategory = "DpaCustomerCategory",
-    /** Customer address (Customer Service - Case) */
-    DpaCustomerAddress = "DpaCustomerAddress",
-    /** Contact information field for Case. Used by Customer Service team for communication. */
-    DpaCustomerPhone = "DpaCustomerPhone",
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    OutageId = "OutageId",
-    /** dpa customer type (Customer Service - Case) */
-    DpaCustomerType = "DpaCustomerType",
-    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case) */
-    InSla = "InSla",
-    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case) */
-    SlaStartDate = "SlaStartDate",
-    /** QueueChangeReason (Customer Service - Case) */
-    QueueChangeReason = "QueueChangeReason",
-    /** R_AddressTitle (Customer Service - Case) */
-    RAddressTitle = "R_AddressTitle",
-    /** R_AddressExchangeName (Customer Service - Case) */
-    RAddressExchangeName = "R_AddressExchangeName",
-    /** Customer name (Customer Service - Case) */
-    DpaCustomerName = "DpaCustomerName",
-    /** Data field for Case records. Used by Customer Service team. */
-    Subject = "Subject",
-    /** Sentiment from voyager. (Customer Service - Case) */
-    AiSentiment = "AiSentiment",
-    /** When the case was updated (Customer Service - Case) */
-    UpdatedAt = "UpdatedAt",
-    /** Parent case (Customer Service - Case) */
-    CaseId = "CaseId",
-    /** The order related to the case (Customer Service - Case) */
-    ROrderId = "R_OrderId",
-    /** Data field for Case records. Used by Customer Service team. */
-    Sla = "Sla",
-    /** business area (Customer Service - Case) */
-    BusinessArea = "BusinessArea",
-    /** The address related to the case (Customer Service - Case) */
-    RAddressId = "R_AddressId",
-    /** R_AssignedUserTitle (Customer Service - Case) */
-    RAssignedUserTitle = "R_AssignedUserTitle",
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    RQueueId = "R_QueueId",
-    /** The work order related to the case (Customer Service - Case) */
-    RWorkOrderId = "R_WorkOrderId",
-    /** The time an outage was confirmed (Customer Service - Case) */
-    OutageConfirmedTime = "OutageConfirmedTime",
-    /** Data field for Case records. Used by Customer Service team. */
-    Queue = "Queue",
-    /** Files to assist with understanding the issue. (Customer Service - Case) */
-    Files = "Files",
-    /** Customer last bill (Customer Service - Case) */
-    DpaCustomerLastBill = "DpaCustomerLastBill",
-    /** CSAT Dissatisfaction Reason (Customer Service - Case) */
-    CsatReason = "CsatReason",
-    /** Satisfaction Survey Comment (Customer Service - Case) */
-    CsatComment = "CsatComment",
-    /** level of impact to the business (Customer Service - Case) */
-    Impact = "Impact",
-    /** Reason for Review (Customer Service - Case) */
-    ReasonForReview = "ReasonForReview",
-    /** boolean to confirm if DPA checks have passed (Customer Service - Case) */
-    DpaChecksPassed = "DpaChecksPassed",
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    TeamId = "TeamId",
-    /** source of the case (Customer Service - Case) */
-    Source = "Source",
-    /** messages/calls/emails tags generated  from voyager (Customer Service - Case) */
-    AiTags = "AiTags",
-    /** When the Case was created (Customer Service - Case) */
-    CCreatedAt = "C_CreatedAt",
-    /** This id represents the id receved from social media platforms for a user (Customer Service - Case) */
-    SocialMediaExternalId = "SocialMediaExternalId",
-    /** Data field for Case records. Used by Customer Service team. */
-    Deprecated = "Deprecated"
-}
-/**
- * Properties for Case records
- *
- * @see SupportModule:Case
- */
-export interface CaseProperties {
-    /** Allow CSAT communications
-     *
-     * @type {BOOLEAN}
-     * @default true
-     */
-    CsatAllowed: boolean;
-    /** Optional customer comment about the resolution.
-     *
-     * @type {TEXT_LONG}
-     */
-    CsatResolutionComment: string;
-    /** Previous AI Tags Accuracy
-     *
-     * @type {TEXT}
-     */
-    AiTagsPreviousAccuracy: string;
-    /** Other Agent CSAT Reason
-     *
-     * @type {TEXT_LONG}
-     */
-    CsatAgentOtherReason: string;
-    /** Agent CSAT Comment
-     *
-     * @type {TEXT_LONG}
-     */
-    CsatAgentComment: string;
-    /** Attributed To
-     *
-     * @type {TEXT}
-     */
-    AttributedTo: string;
-    /** Timestamp of the CSAT response
-     *
-     * @type {DATE_TIME}
-     */
-    CsatResponseAt: string;
-    /** R_QueueTitle (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @hidden This field is hidden in the UI
-     */
-    RQueueTitle: string;
-    /** Date to re-open the case (Customer Service - Case)
-     *
-     * @type {DATE}
-     */
-    MoveToOpenOn: string;
-    /** Reason when Resolution CSAT Reason is OTHER.
-     *
-     * @type {TEXT_LONG}
-     */
-    CsatResolutionOtherReason: string;
-    /** Agent CSAT Reason
-     *
-     * @type {ENUM}
-     * @enum {CaseCsatAgentReason}
-     */
-    CsatAgentReason: CaseCsatAgentReason;
-    /** Customer satisfaction score for the resolution of the case.
-     *
-     * @type {NUMBER}
-     */
-    CsatResolutionScore: number;
-    /** Complaint
-     *
-     * @type {ENUM}
-     * @enum {CaseComplaint}
-     */
-    Complaint: CaseComplaint;
-    /** Accuracy of the AI tags
-     *
-     * @type {TEXT}
-     */
-    AiTagsAccuracy: string;
-    /** Previous AI Tags
-     *
-     * @type {TEXT}
-     */
-    AiTagsPrevious: string;
-    /** Timestamp
-     *
-     * @type {DATE_TIME}
-     */
-    Timestamp: string;
-    /** Main reason for the resolution CSAT score.
-     *
-     * @type {ENUM}
-     * @enum {CaseCsatResolutionReason}
-     */
-    CsatResolutionReason: CaseCsatResolutionReason;
-    /** Providers
-     *
-     * @type {ENUM}
-     * @enum {CaseProviders}
-     */
-    Providers: CaseProviders;
-    /** Customer satisfaction score for the agent who handled the case.
-     *
-     * @type {NUMBER}
-     */
-    CsatAgentScore: number;
-    /** origin of case (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseOrigin}
-     */
-    Origin: CaseOrigin;
-    /** Formal Complaint
-     *
-     * @type {ENUM}
-     * @default
-     * @enum {CaseFormalComplaint}
-     */
-    FormalComplaint: CaseFormalComplaint;
-    /** Primary Exception
-     *
-     * @type {ENUM}
-     * @enum {CasePrimaryException}
-     */
-    PrimaryException: CasePrimaryException;
-    /** Primary Exception Reason
-     *
-     * @type {ENUM}
-     * @enum {CasePrimaryExceptionReason}
-     */
-    PrimaryExceptionReason: CasePrimaryExceptionReason;
-    /** Indicates when the CSAT has been sent
-     *
-     * @type {DATE_TIME}
-     */
-    CsatSentAt: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {ENUM}
-     * @enum {CaseProblem}
-     * @hidden This field is hidden in the UI
-     */
-    Problem: CaseProblem;
-    /** R_AssignedUserId (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RAssignedUserId: string;
-    /** R_SmsMessageId (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RSmsMessageId: string;
-    /** the channel from the source (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseChannel}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    Channel: CaseChannel;
-    /** SLA score 1 - 5 (Customer Service - Case)
-     *
-     * @type {NUMBER}
-     */
-    SlaScore: number;
-    /** An external reference to this case (Customer Service - Case)
-     *
-     * @type {TEXT}
-     */
-    ExternalRef: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {ENUM}
-     * @enum {CaseCategory}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    Category: CaseCategory;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    OwnerId: string;
-    /** SubCategory (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseSubCategory}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    SubCategory: CaseSubCategory;
-    /** Describe the issue being experienced (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     */
-    Description: string;
-    /** Customer email (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @pii This field contains personally identifiable information
-     */
-    DpaCustomerEmail: string;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     */
-    AccountId: string;
-    /** explain the solution implemented (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     * @hidden This field is hidden in the UI
-     */
-    Solution: string;
-    /** Describe why the case is being moved to closed (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     * @hidden This field is hidden in the UI
-     */
-    CloseReason: string;
-    /** R_AssignedOrgUserId (Customer Service - Case)
-     *
-     * @type {UUID}
-     * @hidden This field is hidden in the UI
-     */
-    RAssignedOrgUserId: string;
-    /** The contact related to the case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RContactId: string;
-    /** Additional Notes (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     */
-    AdditionalNotes: string;
-    /** The sla end date (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    SlaEndDate: string;
-    /** The time an outage started (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    OutageStartTime: string;
-    /** The time an outage was resolved (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    OutageResolvedTime: string;
-    /** Blocked Reason (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseBlockedReason}
-     */
-    BlockedReason: CaseBlockedReason;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {NUMBER}
-     */
-    Priority: number;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     */
-    ContactId: string;
-    /** Satisfaction Survey Score (Customer Service - Case)
-     *
-     * @type {NUMBER}
-     */
-    CsatScore: number;
-    /** the status of the linked Conversation entity (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseConversationStatus}
-     */
-    ConversationStatus: CaseConversationStatus;
-    /** Selection of Category done by the customer over the web chat (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseDpaCustomerCategory}
-     */
-    DpaCustomerCategory: CaseDpaCustomerCategory;
-    /** Customer address (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @pii This field contains personally identifiable information
-     */
-    DpaCustomerAddress: string;
-    /** Contact information field for Case. Used by Customer Service team for communication.
-     *
-     * @type {PHONE_NUMBER}
-     * @pii This field contains personally identifiable information
-     */
-    DpaCustomerPhone: string;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     */
-    OutageId: string;
-    /** dpa customer type (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseDpaCustomerType}
-     */
-    DpaCustomerType: CaseDpaCustomerType;
-    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case)
-     *
-     * @type {BOOLEAN}
-     * @default true
-     */
-    InSla: boolean;
-    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    SlaStartDate: string;
-    /** QueueChangeReason (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     * @hidden This field is hidden in the UI
-     */
-    QueueChangeReason: string;
-    /** R_AddressTitle (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @hidden This field is hidden in the UI
-     */
-    RAddressTitle: string;
-    /** R_AddressExchangeName (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @hidden This field is hidden in the UI
-     */
-    RAddressExchangeName: string;
-    /** Customer name (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @pii This field contains personally identifiable information
-     */
-    DpaCustomerName: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {TEXT}
-     */
-    Subject: string;
-    /** Sentiment from voyager. (Customer Service - Case)
-     *
-     * @type {TEXT}
-     */
-    AiSentiment: string;
-    /** When the case was updated (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    UpdatedAt: string;
-    /** Parent case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     */
-    CaseId: string;
-    /** The order related to the case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    ROrderId: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {ENUM}
-     * @enum {CaseSla}
-     */
-    Sla: CaseSla;
-    /** business area (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseBusinessArea}
-     */
-    BusinessArea: CaseBusinessArea;
-    /** The address related to the case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RAddressId: string;
-    /** R_AssignedUserTitle (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @hidden This field is hidden in the UI
-     */
-    RAssignedUserTitle: string;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RQueueId: string;
-    /** The work order related to the case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RWorkOrderId: string;
-    /** The time an outage was confirmed (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    OutageConfirmedTime: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {LOOKUP}
-     */
-    Queue: string;
-    /** Files to assist with understanding the issue. (Customer Service - Case)
-     *
-     * @type {FILE_MULTIPLE}
-     * @hidden This field is hidden in the UI
-     */
-    Files: string;
-    /** Customer last bill (Customer Service - Case)
-     *
-     * @type {TEXT}
-     */
-    DpaCustomerLastBill: string;
-    /** CSAT Dissatisfaction Reason (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseCsatReason}
-     */
-    CsatReason: CaseCsatReason;
-    /** Satisfaction Survey Comment (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     */
-    CsatComment: string;
-    /** level of impact to the business (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseImpact}
-     */
-    Impact: CaseImpact;
-    /** Reason for Review (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseReasonForReview}
-     */
-    ReasonForReview: CaseReasonForReview;
-    /** boolean to confirm if DPA checks have passed (Customer Service - Case)
-     *
-     * @type {BOOLEAN}
-     */
-    DpaChecksPassed: boolean;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     * @placeholder The assigned team
-     * @tracked Changes to this field are tracked in audit history
-     */
-    TeamId: string;
-    /** source of the case (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseSource}
-     */
-    Source: CaseSource;
-    /** messages/calls/emails tags generated  from voyager (Customer Service - Case)
-     *
-     * @type {TAG}
-     */
-    AiTags: string;
-    /** When the Case was created (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    CCreatedAt: string;
-    /** This id represents the id receved from social media platforms for a user (Customer Service - Case)
-     *
-     * @type {TEXT}
-     */
-    SocialMediaExternalId: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {ENUM}
-     * @enum {CaseDeprecated}
-     */
-    Deprecated: CaseDeprecated;
-}
-/**
- * Properties for OUTAGE Case records
- *
- * @see SupportModule:Case
- */
-export interface OutageCaseProperties {
-    /** Allow CSAT communications
-     *
-     * @type {BOOLEAN}
-     * @default true
-     */
-    CsatAllowed: boolean;
-    /** Optional customer comment about the resolution.
-     *
-     * @type {TEXT_LONG}
-     */
-    CsatResolutionComment: string;
-    /** Previous AI Tags Accuracy
-     *
-     * @type {TEXT}
-     */
-    AiTagsPreviousAccuracy: string;
-    /** Other Agent CSAT Reason
-     *
-     * @type {TEXT_LONG}
-     */
-    CsatAgentOtherReason: string;
-    /** Agent CSAT Comment
-     *
-     * @type {TEXT_LONG}
-     */
-    CsatAgentComment: string;
-    /** Attributed To
-     *
-     * @type {TEXT}
-     */
-    AttributedTo: string;
-    /** Timestamp of the CSAT response
-     *
-     * @type {DATE_TIME}
-     */
-    CsatResponseAt: string;
-    /** R_QueueTitle (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @hidden This field is hidden in the UI
-     */
-    RQueueTitle: string;
-    /** Date to re-open the case (Customer Service - Case)
-     *
-     * @type {DATE}
-     */
-    MoveToOpenOn: string;
-    /** Reason when Resolution CSAT Reason is OTHER.
-     *
-     * @type {TEXT_LONG}
-     */
-    CsatResolutionOtherReason: string;
-    /** Agent CSAT Reason
-     *
-     * @type {ENUM}
-     * @enum {CaseCsatAgentReason}
-     */
-    CsatAgentReason: CaseCsatAgentReason;
-    /** Customer satisfaction score for the resolution of the case.
-     *
-     * @type {NUMBER}
-     */
-    CsatResolutionScore: number;
-    /** Complaint
-     *
-     * @type {ENUM}
-     * @enum {CaseComplaint}
-     */
-    Complaint: CaseComplaint;
-    /** Accuracy of the AI tags
-     *
-     * @type {TEXT}
-     */
-    AiTagsAccuracy: string;
-    /** Previous AI Tags
-     *
-     * @type {TEXT}
-     */
-    AiTagsPrevious: string;
-    /** Timestamp
-     *
-     * @type {DATE_TIME}
-     */
-    Timestamp: string;
-    /** Main reason for the resolution CSAT score.
-     *
-     * @type {ENUM}
-     * @enum {CaseCsatResolutionReason}
-     */
-    CsatResolutionReason: CaseCsatResolutionReason;
-    /** Providers
-     *
-     * @type {ENUM}
-     * @enum {CaseProviders}
-     */
-    Providers: CaseProviders;
-    /** Customer satisfaction score for the agent who handled the case.
-     *
-     * @type {NUMBER}
-     */
-    CsatAgentScore: number;
-    /** origin of case (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseOrigin}
-     */
-    Origin: CaseOrigin;
-    /** Formal Complaint
-     *
-     * @type {ENUM}
-     * @default
-     * @enum {CaseFormalComplaint}
-     */
-    FormalComplaint: CaseFormalComplaint;
-    /** Primary Exception
-     *
-     * @type {ENUM}
-     * @enum {CasePrimaryException}
-     */
-    PrimaryException: CasePrimaryException;
-    /** Primary Exception Reason
-     *
-     * @type {ENUM}
-     * @enum {CasePrimaryExceptionReason}
-     */
-    PrimaryExceptionReason: CasePrimaryExceptionReason;
-    /** Indicates when the CSAT has been sent
-     *
-     * @type {DATE_TIME}
-     */
-    CsatSentAt: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {ENUM}
-     * @enum {CaseProblem}
-     * @hidden This field is hidden in the UI
-     */
-    Problem: CaseProblem;
-    /** R_AssignedUserId (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RAssignedUserId: string;
-    /** R_SmsMessageId (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RSmsMessageId: string;
-    /** the channel from the source (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseChannel}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    Channel: CaseChannel;
-    /** SLA score 1 - 5 (Customer Service - Case)
-     *
-     * @type {NUMBER}
-     */
-    SlaScore: number;
-    /** An external reference to this case (Customer Service - Case)
-     *
-     * @type {TEXT}
-     */
-    ExternalRef: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {ENUM}
-     * @enum {CaseCategory}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    Category: CaseCategory;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    OwnerId: string;
-    /** SubCategory (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseSubCategory}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    SubCategory: CaseSubCategory;
-    /** Describe the issue being experienced (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     */
-    Description: string;
-    /** Customer email (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @pii This field contains personally identifiable information
-     */
-    DpaCustomerEmail: string;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     */
-    AccountId: string;
-    /** explain the solution implemented (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     * @hidden This field is hidden in the UI
-     */
-    Solution: string;
-    /** Describe why the case is being moved to closed (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     * @hidden This field is hidden in the UI
-     */
-    CloseReason: string;
-    /** R_AssignedOrgUserId (Customer Service - Case)
-     *
-     * @type {UUID}
-     * @hidden This field is hidden in the UI
-     */
-    RAssignedOrgUserId: string;
-    /** The contact related to the case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RContactId: string;
-    /** Additional Notes (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     */
-    AdditionalNotes: string;
-    /** The sla end date (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    SlaEndDate: string;
-    /** The time an outage started (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    OutageStartTime: string;
-    /** The time an outage was resolved (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    OutageResolvedTime: string;
-    /** Blocked Reason (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseBlockedReason}
-     */
-    BlockedReason: CaseBlockedReason;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {NUMBER}
-     */
-    Priority: number;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     */
-    ContactId: string;
-    /** Satisfaction Survey Score (Customer Service - Case)
-     *
-     * @type {NUMBER}
-     */
-    CsatScore: number;
-    /** the status of the linked Conversation entity (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseConversationStatus}
-     */
-    ConversationStatus: CaseConversationStatus;
-    /** Selection of Category done by the customer over the web chat (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseDpaCustomerCategory}
-     */
-    DpaCustomerCategory: CaseDpaCustomerCategory;
-    /** Customer address (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @pii This field contains personally identifiable information
-     */
-    DpaCustomerAddress: string;
-    /** Contact information field for Case. Used by Customer Service team for communication.
-     *
-     * @type {PHONE_NUMBER}
-     * @pii This field contains personally identifiable information
-     */
-    DpaCustomerPhone: string;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     */
-    OutageId: string;
-    /** dpa customer type (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseDpaCustomerType}
-     */
-    DpaCustomerType: CaseDpaCustomerType;
-    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case)
-     *
-     * @type {BOOLEAN}
-     * @default true
-     */
-    InSla: boolean;
-    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    SlaStartDate: string;
-    /** QueueChangeReason (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     * @hidden This field is hidden in the UI
-     */
-    QueueChangeReason: string;
-    /** R_AddressTitle (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @hidden This field is hidden in the UI
-     */
-    RAddressTitle: string;
-    /** R_AddressExchangeName (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @hidden This field is hidden in the UI
-     */
-    RAddressExchangeName: string;
-    /** Customer name (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @pii This field contains personally identifiable information
-     */
-    DpaCustomerName: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {TEXT}
-     */
-    Subject: string;
-    /** Sentiment from voyager. (Customer Service - Case)
-     *
-     * @type {TEXT}
-     */
-    AiSentiment: string;
-    /** When the case was updated (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    UpdatedAt: string;
-    /** Parent case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     */
-    CaseId: string;
-    /** The order related to the case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    ROrderId: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {ENUM}
-     * @enum {CaseSla}
-     */
-    Sla: CaseSla;
-    /** business area (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseBusinessArea}
-     */
-    BusinessArea: CaseBusinessArea;
-    /** The address related to the case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RAddressId: string;
-    /** R_AssignedUserTitle (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @hidden This field is hidden in the UI
-     */
-    RAssignedUserTitle: string;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RQueueId: string;
-    /** The work order related to the case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RWorkOrderId: string;
-    /** The time an outage was confirmed (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    OutageConfirmedTime: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {LOOKUP}
-     */
-    Queue: string;
-    /** Files to assist with understanding the issue. (Customer Service - Case)
-     *
-     * @type {FILE_MULTIPLE}
-     * @hidden This field is hidden in the UI
-     */
-    Files: string;
-    /** Customer last bill (Customer Service - Case)
-     *
-     * @type {TEXT}
-     */
-    DpaCustomerLastBill: string;
-    /** CSAT Dissatisfaction Reason (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseCsatReason}
-     */
-    CsatReason: CaseCsatReason;
-    /** Satisfaction Survey Comment (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     */
-    CsatComment: string;
-    /** level of impact to the business (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseImpact}
-     */
-    Impact: CaseImpact;
-    /** Reason for Review (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseReasonForReview}
-     */
-    ReasonForReview: CaseReasonForReview;
-    /** boolean to confirm if DPA checks have passed (Customer Service - Case)
-     *
-     * @type {BOOLEAN}
-     */
-    DpaChecksPassed: boolean;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     * @placeholder The assigned team
-     * @tracked Changes to this field are tracked in audit history
-     */
-    TeamId: string;
-    /** source of the case (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseSource}
-     */
-    Source: CaseSource;
-    /** messages/calls/emails tags generated  from voyager (Customer Service - Case)
-     *
-     * @type {TAG}
-     */
-    AiTags: string;
-    /** When the Case was created (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    CCreatedAt: string;
-    /** This id represents the id receved from social media platforms for a user (Customer Service - Case)
-     *
-     * @type {TEXT}
-     */
-    SocialMediaExternalId: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {ENUM}
-     * @enum {CaseDeprecated}
-     */
-    Deprecated: CaseDeprecated;
-}
-/**
- * Case entity from SupportModule
- *
- * Case entity for Customer Service operations. Part of SupportModule. Contains business data for customer service workflows.
- *
- * @module SupportModule
- * @entity Case
- * @schemaId bb540d25-53bf-491b-9d03-f3d42f755b3a
- * @recordPrefix SC
- * @menuLabel Cases
- * @capabilities searchable, updateable, undeletable, triggerable
- */
-export declare class Case extends OdinRecord<CaseProperties> {
-    entity: 'SupportModule:Case';
-    type: CaseEntityTypes;
-    schemaId: 'bb540d25-53bf-491b-9d03-f3d42f755b3a';
-    properties: CaseProperties;
-    /** Linked ActivityLog records (Case__ActivityLog) */
-    ActivityLog: OdinLink<LinkedOdinRecord<ActivityLogProperties>>;
-    /** Linked CaseAction records (Case__CaseAction) */
-    CaseAction: OdinLink<LinkedOdinRecord<CaseActionProperties>>;
-    /** Linked File records (Case__File) */
-    File: OdinLink<LinkedOdinRecord<FileProperties>>;
-    /** Linked Note records (Case__Note) */
-    Note: OdinLink<LinkedOdinRecord<NoteProperties>>;
-    /** Linked Account records (Account__Case) */
-    Account: OdinLink<LinkedOdinRecord<AccountProperties>>;
-    /** Linked Team records (Case_Team) */
-    Team: OdinLink<LinkedOdinRecord<TeamProperties>>;
-    /** Linked Conversation records (Case_Conversation) */
-    Conversation: OdinLink<LinkedOdinRecord<ConversationProperties>>;
-    /** Linked Order records (Case__Order) */
-    Order: OdinLink<LinkedOdinRecord<OrderProperties>>;
-    /** Linked PushNotification records (Case__PushNotification) */
-    PushNotification: OdinLink<LinkedOdinRecord<PushNotificationProperties>>;
-    /** Linked Call records (Call__Case) */
-    Call: OdinLink<LinkedOdinRecord<CallProperties>>;
-    /** Linked Contact records (Case__Contact) */
-    Contact: OdinLink<LinkedOdinRecord<ContactProperties>>;
-    /** Linked Email records (Case__Email) */
-    Email: OdinLink<LinkedOdinRecord<EmailProperties>>;
-    /** Linked WorkOrder records (Case__WorkOrder) */
-    WorkOrder: OdinLink<LinkedOdinRecord<WorkOrderProperties>>;
-    /** Linked Address records (Case__Address) */
-    Address: OdinLink<LinkedOdinRecord<AddressProperties>>;
-    /** Linked QueueChange records (Case__QueueChange) */
-    QueueChange: OdinLink<LinkedOdinRecord<QueueChangeProperties>>;
-    /** Linked Queue records (Queue__Case) */
-    Queue: OdinLink<LinkedOdinRecord<QueueProperties>>;
-    /** Linked ContractBuyOut records (Case__ContractBuyOut) */
-    ContractBuyOut: OdinLink<LinkedOdinRecord<ContractBuyOutProperties>>;
-    /** Linked User records (Case__User) */
-    User: OdinLink<LinkedOdinRecord<UserProperties>>;
-    /** Linked SmsMessage records (Case__SmsMessage) */
-    SmsMessage: OdinLink<LinkedOdinRecord<SmsMessageProperties>>;
-    /** Linked Outage records (Outage__Case) */
-    Outage: OdinLink<LinkedOdinRecord<OutageProperties>>;
-    /** Linked Case records (Case__Case) */
-    Case: OdinLink<LinkedOdinRecord<CaseProperties>>;
-}
-/**
- * RabbitMQ routing keys for Case events
- */
-export declare const ROUTING_KEY_CASE_CREATED = "SupportModule.Case.SubDbRecordCreated";
-export declare const ROUTING_KEY_CASE_UPDATED = "SupportModule.Case.SubDbRecordUpdated";
-export declare const ROUTING_KEY_CASE_DELETED = "SupportModule.Case.SubDbRecordDeleted";
-/**
- * Type-specific routing keys for Case events
- * Subscribe to these for events on specific entity types only
- */
-/** This is the default record type created */
-export declare const ROUTING_KEY_CASE_DEFAULT_CREATED = "SupportModule.Case.DEFAULT.SubDbRecordCreated";
-/** This is the default record type updated */
-export declare const ROUTING_KEY_CASE_DEFAULT_UPDATED = "SupportModule.Case.DEFAULT.SubDbRecordUpdated";
-/** This is the default record type deleted */
-export declare const ROUTING_KEY_CASE_DEFAULT_DELETED = "SupportModule.Case.DEFAULT.SubDbRecordDeleted";
-/** Outage created */
-export declare const ROUTING_KEY_CASE_OUTAGE_CREATED = "SupportModule.Case.OUTAGE.SubDbRecordCreated";
-/** Outage updated */
-export declare const ROUTING_KEY_CASE_OUTAGE_UPDATED = "SupportModule.Case.OUTAGE.SubDbRecordUpdated";
-/** Outage deleted */
-export declare const ROUTING_KEY_CASE_OUTAGE_DELETED = "SupportModule.Case.OUTAGE.SubDbRecordDeleted";
-/** Event: Case__ActivityLog link created */
-export declare const ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = "SupportModule.Case.ActivityLog.SubDbRecordAssociationCreated";
-/** Event: Case__ActivityLog link deleted */
-export declare const ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = "SupportModule.Case.ActivityLog.SubDbRecordAssociationDeleted";
-/** Event: Case__CaseAction link created */
-export declare const ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = "SupportModule.Case.CaseAction.SubDbRecordAssociationCreated";
-/** Event: Case__CaseAction link deleted */
-export declare const ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = "SupportModule.Case.CaseAction.SubDbRecordAssociationDeleted";
-/** Event: Case__File link created */
-export declare const ROUTING_KEY_LINK_CASE_FILE_CREATED = "SupportModule.Case.File.SubDbRecordAssociationCreated";
-/** Event: Case__File link deleted */
-export declare const ROUTING_KEY_LINK_CASE_FILE_DELETED = "SupportModule.Case.File.SubDbRecordAssociationDeleted";
-/** Event: Case__Note link created */
-export declare const ROUTING_KEY_LINK_CASE_NOTE_CREATED = "SupportModule.Case.Note.SubDbRecordAssociationCreated";
-/** Event: Case__Note link deleted */
-export declare const ROUTING_KEY_LINK_CASE_NOTE_DELETED = "SupportModule.Case.Note.SubDbRecordAssociationDeleted";
-/** Event: Case_Team link created */
-export declare const ROUTING_KEY_LINK_CASE_TEAM_CREATED = "SupportModule.Case.Team.SubDbRecordAssociationCreated";
-/** Event: Case_Team link deleted */
-export declare const ROUTING_KEY_LINK_CASE_TEAM_DELETED = "SupportModule.Case.Team.SubDbRecordAssociationDeleted";
-/** Event: Case_Conversation link created */
-export declare const ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = "SupportModule.Case.Conversation.SubDbRecordAssociationCreated";
-/** Event: Case_Conversation link deleted */
-export declare const ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = "SupportModule.Case.Conversation.SubDbRecordAssociationDeleted";
-/** Event: Case__Order link created */
-export declare const ROUTING_KEY_LINK_CASE_ORDER_CREATED = "SupportModule.Case.Order.SubDbRecordAssociationCreated";
-/** Event: Case__Order link deleted */
-export declare const ROUTING_KEY_LINK_CASE_ORDER_DELETED = "SupportModule.Case.Order.SubDbRecordAssociationDeleted";
-/** Event: Case__PushNotification link created */
-export declare const ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = "SupportModule.Case.PushNotification.SubDbRecordAssociationCreated";
-/** Event: Case__PushNotification link deleted */
-export declare const ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = "SupportModule.Case.PushNotification.SubDbRecordAssociationDeleted";
-/** Event: Case__Contact link created */
-export declare const ROUTING_KEY_LINK_CASE_CONTACT_CREATED = "SupportModule.Case.Contact.SubDbRecordAssociationCreated";
-/** Event: Case__Contact link deleted */
-export declare const ROUTING_KEY_LINK_CASE_CONTACT_DELETED = "SupportModule.Case.Contact.SubDbRecordAssociationDeleted";
-/** Event: Case__Email link created */
-export declare const ROUTING_KEY_LINK_CASE_EMAIL_CREATED = "SupportModule.Case.Email.SubDbRecordAssociationCreated";
-/** Event: Case__Email link deleted */
-export declare const ROUTING_KEY_LINK_CASE_EMAIL_DELETED = "SupportModule.Case.Email.SubDbRecordAssociationDeleted";
-/** Event: Case__WorkOrder link created */
-export declare const ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = "SupportModule.Case.WorkOrder.SubDbRecordAssociationCreated";
-/** Event: Case__WorkOrder link deleted */
-export declare const ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = "SupportModule.Case.WorkOrder.SubDbRecordAssociationDeleted";
-/** Event: Case__Address link created */
-export declare const ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = "SupportModule.Case.Address.SubDbRecordAssociationCreated";
-/** Event: Case__Address link deleted */
-export declare const ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = "SupportModule.Case.Address.SubDbRecordAssociationDeleted";
-/** Event: Case__QueueChange link created */
-export declare const ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = "SupportModule.Case.QueueChange.SubDbRecordAssociationCreated";
-/** Event: Case__QueueChange link deleted */
-export declare const ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = "SupportModule.Case.QueueChange.SubDbRecordAssociationDeleted";
-/** Event: Case__ContractBuyOut link created */
-export declare const ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = "SupportModule.Case.ContractBuyOut.SubDbRecordAssociationCreated";
-/** Event: Case__ContractBuyOut link deleted */
-export declare const ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = "SupportModule.Case.ContractBuyOut.SubDbRecordAssociationDeleted";
-/** Event: Case__User link created */
-export declare const ROUTING_KEY_LINK_CASE_USER_CREATED = "SupportModule.Case.User.SubDbRecordAssociationCreated";
-/** Event: Case__User link deleted */
-export declare const ROUTING_KEY_LINK_CASE_USER_DELETED = "SupportModule.Case.User.SubDbRecordAssociationDeleted";
-/** Event: Case__SmsMessage link created */
-export declare const ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = "SupportModule.Case.SmsMessage.SubDbRecordAssociationCreated";
-/** Event: Case__SmsMessage link deleted */
-export declare const ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = "SupportModule.Case.SmsMessage.SubDbRecordAssociationDeleted";
-/** Event: Case__Case link created */
-export declare const ROUTING_KEY_LINK_CASE_CASE_CREATED = "SupportModule.Case.Case.SubDbRecordAssociationCreated";
-/** Event: Case__Case link deleted */
-export declare const ROUTING_KEY_LINK_CASE_CASE_DELETED = "SupportModule.Case.Case.SubDbRecordAssociationDeleted";