@d19n/youfibre-odin-sdk 2.0.14 → 2.0.16

package/dist/entities-v2/Case.js

@@ -0,0 +1,1006 @@
+"use strict";
+/**
+ * Case Entity Definition
+ *
+ * Case entity for Customer Service operations. Part of SupportModule. Contains business data for customer service workflows.
+ *
+ * @module SupportModule
+ * @entity Case
+ * @schemaId be8173eb-269b-4a67-be0c-11ce6af5d561
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_OWNER_DELETED = exports.ROUTING_KEY_LINK_CASE_OWNER_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseCsatResolutionReason = exports.CaseCsatAgentReason = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseComplaint = exports.CaseFormalComplaint = exports.CaseConversationStatus = exports.CaseCategory = exports.CaseProblem = exports.CaseSource = exports.CaseImpact = exports.CaseCsatReason = exports.CaseDpaCustomerType = exports.CaseSubCategory = exports.CaseReasonForReview = exports.CaseDpaCustomerCategory = exports.CaseBlockedReason = exports.CaseChannel = exports.CaseSla = exports.CaseOrigin = exports.CaseDeprecated = exports.CaseBusinessArea = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
+exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = void 0;
+const core_1 = require("@d19n/odin-types/dist/core");
+/**
+ * Available types for Case records
+ */
+var CaseEntityTypes;
+(function (CaseEntityTypes) {
+    /** This is the default record type */
+    CaseEntityTypes["DEFAULT"] = "DEFAULT";
+    /** Outage */
+    CaseEntityTypes["OUTAGE"] = "OUTAGE";
+})(CaseEntityTypes = exports.CaseEntityTypes || (exports.CaseEntityTypes = {}));
+/**
+ * Pipeline stage names for DEFAULT Case
+ * Pipeline: Case Default
+ * case management pipeline
+ */
+var DefaultCaseStageNames;
+(function (DefaultCaseStageNames) {
+    /** The case is open and needs to be processed (default) */
+    DefaultCaseStageNames["Open"] = "Open";
+    DefaultCaseStageNames["Blocked"] = "Blocked";
+    /** Pending Reply */
+    DefaultCaseStageNames["PendingReply"] = "Pending Reply";
+    /** Pending Agent */
+    DefaultCaseStageNames["PendingAgent"] = "Pending Agent";
+    /** Pending Review */
+    DefaultCaseStageNames["PendingReview"] = "Pending Review";
+    /** The case is resolved (success) */
+    DefaultCaseStageNames["Solved"] = "Solved";
+    /** The case is closed (fail) */
+    DefaultCaseStageNames["Closed"] = "Closed";
+    /** Escalated */
+    DefaultCaseStageNames["Escalated"] = "Escalated";
+})(DefaultCaseStageNames = exports.DefaultCaseStageNames || (exports.DefaultCaseStageNames = {}));
+/**
+ * Pipeline stage keys for DEFAULT Case
+ * Use these keys when transitioning between stages
+ */
+var DefaultCaseStageKeys;
+(function (DefaultCaseStageKeys) {
+    /** The case is open and needs to be processed */
+    DefaultCaseStageKeys["CaseDefaultStageOpen"] = "CaseDefaultStageOpen";
+    DefaultCaseStageKeys["CaseDefaultStageBlocked"] = "CaseDefaultStageBlocked";
+    /** Pending Reply */
+    DefaultCaseStageKeys["CaseDefaultStagePendingReply"] = "CaseDefaultStagePendingReply";
+    /** Pending Agent */
+    DefaultCaseStageKeys["CaseDefaultStagePendingAgent"] = "CaseDefaultStagePendingAgent";
+    /** Pending Review */
+    DefaultCaseStageKeys["CaseDefaultStagePendingReview"] = "CaseDefaultStagePendingReview";
+    /** The case is resolved */
+    DefaultCaseStageKeys["CaseDefaultStageSolved"] = "CaseDefaultStageSolved";
+    /** The case is closed */
+    DefaultCaseStageKeys["CaseDefaultStageClosed"] = "CaseDefaultStageClosed";
+    /** Escalated */
+    DefaultCaseStageKeys["CaseDefaultStageEscalated"] = "CaseDefaultStageEscalated";
+})(DefaultCaseStageKeys = exports.DefaultCaseStageKeys || (exports.DefaultCaseStageKeys = {}));
+/**
+ * Pipeline stage names for OUTAGE Case
+ * Pipeline: Outage pipeline
+ * Case management for outages
+ */
+var OutageCaseStageNames;
+(function (OutageCaseStageNames) {
+    /** new outage planned or unplanned (default) */
+    OutageCaseStageNames["New"] = "New";
+    /** Team has confirmed the outage exists or the maintenance is approved. */
+    OutageCaseStageNames["Acknowledged"] = "Acknowledged";
+    /** Restoration work (unplanned) or maintenance tasks (planned) are actively happening. */
+    OutageCaseStageNames["InProgress"] = "In Progress";
+    /** Outage or maintenance work is complete. (success) */
+    OutageCaseStageNames["Solved"] = "Solved";
+    /** Verification done. Final notifications sent. Post-mortem or documentation completed (if required). */
+    OutageCaseStageNames["Closed"] = "Closed";
+})(OutageCaseStageNames = exports.OutageCaseStageNames || (exports.OutageCaseStageNames = {}));
+/**
+ * Pipeline stage keys for OUTAGE Case
+ * Use these keys when transitioning between stages
+ */
+var OutageCaseStageKeys;
+(function (OutageCaseStageKeys) {
+    /** new outage planned or unplanned */
+    OutageCaseStageKeys["OutagePipelineStageNew"] = "OutagePipelineStageNew";
+    /** Team has confirmed the outage exists or the maintenance is approved. */
+    OutageCaseStageKeys["OutagePipelineStageAcknowledged"] = "OutagePipelineStageAcknowledged";
+    /** Restoration work (unplanned) or maintenance tasks (planned) are actively happening. */
+    OutageCaseStageKeys["OutagePipelineStageInProgress"] = "OutagePipelineStageInProgress";
+    /** Outage or maintenance work is complete. */
+    OutageCaseStageKeys["OutagePipelineStageSolved"] = "OutagePipelineStageSolved";
+    /** Verification done. Final notifications sent. Post-mortem or documentation completed (if required). */
+    OutageCaseStageKeys["OutagePipelineStageClosed"] = "OutagePipelineStageClosed";
+})(OutageCaseStageKeys = exports.OutageCaseStageKeys || (exports.OutageCaseStageKeys = {}));
+/**
+ * Valid values for Case.BusinessArea
+ *
+ * business area (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `BILLING` - Billing
+ * - `CUSTOMER_EXPERIENCE` - Customer experience
+ * - `INSTALLATION` - Installation
+ * - `NETWORK` - Network team
+ * - `SALES` - Sales
+ * - `SERVICE_DELIVERY` - Service delivery
+ * - `SUPPORT` - Support
+ */
+var CaseBusinessArea;
+(function (CaseBusinessArea) {
+    CaseBusinessArea["BILLING"] = "BILLING";
+    CaseBusinessArea["CUSTOMER_EXPERIENCE"] = "CUSTOMER_EXPERIENCE";
+    CaseBusinessArea["INSTALLATION"] = "INSTALLATION";
+    CaseBusinessArea["NETWORK_TEAM"] = "NETWORK";
+    CaseBusinessArea["SALES"] = "SALES";
+    CaseBusinessArea["SERVICE_DELIVERY"] = "SERVICE_DELIVERY";
+    CaseBusinessArea["SUPPORT"] = "SUPPORT";
+})(CaseBusinessArea = exports.CaseBusinessArea || (exports.CaseBusinessArea = {}));
+/**
+ * Valid values for Case.Deprecated
+ *
+ * Data field for Case records. Used by Customer Service team.
+ *
+ * @remarks Available options:
+ * - `HIGH` - High
+ * - `LOW` - Low
+ * - `MEDIUM` - Medium
+ * - `URGENT` - Urgent
+ */
+var CaseDeprecated;
+(function (CaseDeprecated) {
+    CaseDeprecated["HIGH"] = "HIGH";
+    CaseDeprecated["LOW"] = "LOW";
+    CaseDeprecated["MEDIUM"] = "MEDIUM";
+    CaseDeprecated["URGENT"] = "URGENT";
+})(CaseDeprecated = exports.CaseDeprecated || (exports.CaseDeprecated = {}));
+/**
+ * Valid values for Case.Origin
+ *
+ * origin of case (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `CUSTOMER_PORTAL_MOBILE` - Customer portal mobile
+ * - `ODIN_AUTOMATION` - Odin Automation
+ * - `OMNI` - Omni
+ * - `WEBSITE` - Website
+ * - `YOUFIBRE` - YouFibre
+ */
+var CaseOrigin;
+(function (CaseOrigin) {
+    CaseOrigin["CUSTOMER_PORTAL_MOBILE"] = "CUSTOMER_PORTAL_MOBILE";
+    CaseOrigin["ODIN_AUTOMATION"] = "ODIN_AUTOMATION";
+    CaseOrigin["OMNI"] = "OMNI";
+    CaseOrigin["WEBSITE"] = "WEBSITE";
+    CaseOrigin["YOU_FIBRE"] = "YOUFIBRE";
+})(CaseOrigin = exports.CaseOrigin || (exports.CaseOrigin = {}));
+/**
+ * Valid values for Case.Sla
+ *
+ * Data field for Case records. Used by Customer Service team.
+ *
+ * @remarks Available options:
+ * - `HIGH` - High
+ * - `LOW` - Low
+ * - `MEDIUM` - Medium
+ * - `URGENT` - Urgent
+ */
+var CaseSla;
+(function (CaseSla) {
+    CaseSla["HIGH"] = "HIGH";
+    CaseSla["LOW"] = "LOW";
+    CaseSla["MEDIUM"] = "MEDIUM";
+    CaseSla["URGENT"] = "URGENT";
+})(CaseSla = exports.CaseSla || (exports.CaseSla = {}));
+/**
+ * Valid values for Case.Channel
+ *
+ * the channel from the source (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `CALL` - Call
+ * - `CUSTOMER_APP` - Customer App
+ * - `CUSTOMER_PORTAL` - Customer Portal
+ * - `EMAIL` - Email
+ * - `FACEBOOK_MESSENGER` - Facebook Messenger
+ * - `IN_APP_CHAT` - In-App Chat
+ * - `INSTAGRAM_DM` - Instagram DM
+ * - `SMS`
+ * - `TLOS_APP` - TLOS App
+ * - `TLOS_PORTAL` - TLOS Portal
+ * - `TRUSTPILOT_SERVICE_REVIEW` - Trustpilot review
+ * - `TWITTER_X_MENTION` - Twitter/X Mention
+ * - `WEB_CHAT` - Web chat
+ * - `WEB_FORM_BUSINESS` - Web form - Business
+ * - `WHATSAPP` - Whatsapp
+ */
+var CaseChannel;
+(function (CaseChannel) {
+    CaseChannel["CALL"] = "CALL";
+    CaseChannel["CUSTOMER_APP"] = "CUSTOMER_APP";
+    CaseChannel["CUSTOMER_PORTAL"] = "CUSTOMER_PORTAL";
+    CaseChannel["EMAIL"] = "EMAIL";
+    CaseChannel["FACEBOOK_MESSENGER"] = "FACEBOOK_MESSENGER";
+    CaseChannel["IN_APP_CHAT"] = "IN_APP_CHAT";
+    CaseChannel["INSTAGRAM_DM"] = "INSTAGRAM_DM";
+    CaseChannel["SMS"] = "SMS";
+    CaseChannel["TLOS_APP"] = "TLOS_APP";
+    CaseChannel["TLOS_PORTAL"] = "TLOS_PORTAL";
+    CaseChannel["TRUSTPILOT_REVIEW"] = "TRUSTPILOT_SERVICE_REVIEW";
+    CaseChannel["TWITTER_X_MENTION"] = "TWITTER_X_MENTION";
+    CaseChannel["WEB_CHAT"] = "WEB_CHAT";
+    CaseChannel["WEB_FORM_BUSINESS"] = "WEB_FORM_BUSINESS";
+    CaseChannel["WHATSAPP"] = "WHATSAPP";
+})(CaseChannel = exports.CaseChannel || (exports.CaseChannel = {}));
+/**
+ * Valid values for Case.BlockedReason
+ *
+ * Blocked Reason (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `AWAITING_CHURN` - Awaiting Churn
+ * - `AWAITING_NETOMNIA_ACTION` - Awaiting Netomnia Action
+ * - `PAYMENT_PLAN` - Payment Plan
+ * - `WAITING_TO_PROCESS_REFUND` - Waiting to process Refund
+ */
+var CaseBlockedReason;
+(function (CaseBlockedReason) {
+    CaseBlockedReason["AWAITING_CHURN"] = "AWAITING_CHURN";
+    CaseBlockedReason["AWAITING_NETOMNIA_ACTION"] = "AWAITING_NETOMNIA_ACTION";
+    CaseBlockedReason["PAYMENT_PLAN"] = "PAYMENT_PLAN";
+    CaseBlockedReason["WAITING_TO_PROCESS_REFUND"] = "WAITING_TO_PROCESS_REFUND";
+})(CaseBlockedReason = exports.CaseBlockedReason || (exports.CaseBlockedReason = {}));
+/**
+ * Valid values for Case.DpaCustomerCategory
+ *
+ * Selection of Category done by the customer over the web chat (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `BILLING` - Billing
+ * - `CANCELLATION` - Cancellation
+ * - `COMPLAINT` - Complaint
+ * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
+ * - `MANAGE_MY_ACCOUNT` - Manage My Account
+ * - `SALES` - Sales
+ * - `TECH_SUPPORT` - Tech Support
+ */
+var CaseDpaCustomerCategory;
+(function (CaseDpaCustomerCategory) {
+    CaseDpaCustomerCategory["BILLING"] = "BILLING";
+    CaseDpaCustomerCategory["CANCELLATION"] = "CANCELLATION";
+    CaseDpaCustomerCategory["COMPLAINT"] = "COMPLAINT";
+    CaseDpaCustomerCategory["INSTALLS_SERVICE_VISITS"] = "INSTALLS_AND_SERVICE_VISITS";
+    CaseDpaCustomerCategory["MANAGE_MY_ACCOUNT"] = "MANAGE_MY_ACCOUNT";
+    CaseDpaCustomerCategory["SALES"] = "SALES";
+    CaseDpaCustomerCategory["TECH_SUPPORT"] = "TECH_SUPPORT";
+})(CaseDpaCustomerCategory = exports.CaseDpaCustomerCategory || (exports.CaseDpaCustomerCategory = {}));
+/**
+ * Valid values for Case.ReasonForReview
+ *
+ * Reason for Review (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `I_DO_NOT_HAVE_THE_PERMISSIONS` - I do not have the permissions
+ * - `I_DO_NOT_KNOW_HOW_TO_ACTION` - I do not know how to action this
+ * - `I_NEED_SUPPORT_FROM_BILLING` - I need support from Billing
+ * - `I_NEED_SUPPORT_FROM_CUSTOMER_SERVICE` - I need support from Customer Service
+ * - `I_NEED_SUPPORT_FROM_NETWORK_OPERATIONS` - I need support from Network Operations (Tier 3)
+ * - `I_NEED_SUPPORT_FROM_OPERATIONS` - I need support from Operations
+ * - `I_NEED_SUPPORT_FROM_SALES` - I need support from Sales
+ */
+var CaseReasonForReview;
+(function (CaseReasonForReview) {
+    CaseReasonForReview["I_DO_NOT_HAVE_THE_PERMISSIONS"] = "I_DO_NOT_HAVE_THE_PERMISSIONS";
+    CaseReasonForReview["I_DO_NOT_KNOW_HOW_TO_ACTION_THIS"] = "I_DO_NOT_KNOW_HOW_TO_ACTION";
+    CaseReasonForReview["I_NEED_SUPPORT_FROM_BILLING"] = "I_NEED_SUPPORT_FROM_BILLING";
+    CaseReasonForReview["I_NEED_SUPPORT_FROM_CUSTOMER_SERVICE"] = "I_NEED_SUPPORT_FROM_CUSTOMER_SERVICE";
+    CaseReasonForReview["I_NEED_SUPPORT_FROM_NETWORK_OPERATIONS_TIER_3"] = "I_NEED_SUPPORT_FROM_NETWORK_OPERATIONS";
+    CaseReasonForReview["I_NEED_SUPPORT_FROM_OPERATIONS"] = "I_NEED_SUPPORT_FROM_OPERATIONS";
+    CaseReasonForReview["I_NEED_SUPPORT_FROM_SALES"] = "I_NEED_SUPPORT_FROM_SALES";
+})(CaseReasonForReview = exports.CaseReasonForReview || (exports.CaseReasonForReview = {}));
+/**
+ * Valid values for Case.SubCategory
+ *
+ * SubCategory (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `AMEND_BILLING_DATE` - Amend Billing Date
+ * - `AMEND_MY_ORDER` - Amend my Order
+ * - `AREA_AVAILABILITY_QUERY` - Area Availability Query
+ * - `BAD_CSAT` - Bad CSAT
+ * - `CANCEL_APPOINTMENT` - Cancel Appointment
+ * - `CHANGE_CONTACT_DETAILS` - Change contact details
+ * - `CHURN_REQUEST` - Churn Request
+ * - `CLAIM_MISSELLING` - Claim Misselling
+ * - `COGENT_ABUSE_NOTIFICATIONS` - Cogent (Abuse Notifications)
+ * - `COMPENSATION_REQUEST` - Compensation Request
+ * - `COMPLAINT` - Complaint
+ * - `CONTRACT_BUYOUT` - Contract Buyout
+ * - `COPY_OF_INVOICE` - Copy of Invoice
+ * - `CUSTOMER_DEVICE_ISSUE` - Customer Device Issue
+ * - `DATA_SUBJECT_ACCESS_REQUEST` - Data Subject Access Request
+ * - ... and 40 more
+ */
+var CaseSubCategory;
+(function (CaseSubCategory) {
+    CaseSubCategory["AMEND_BILLING_DATE"] = "AMEND_BILLING_DATE";
+    CaseSubCategory["AMEND_MY_ORDER"] = "AMEND_MY_ORDER";
+    CaseSubCategory["AREA_AVAILABILITY_QUERY"] = "AREA_AVAILABILITY_QUERY";
+    CaseSubCategory["BAD_CSAT"] = "BAD_CSAT";
+    CaseSubCategory["CANCEL_APPOINTMENT"] = "CANCEL_APPOINTMENT";
+    CaseSubCategory["CHANGE_CONTACT_DETAILS"] = "CHANGE_CONTACT_DETAILS";
+    CaseSubCategory["CHURN_REQUEST"] = "CHURN_REQUEST";
+    CaseSubCategory["CLAIM_MISSELLING"] = "CLAIM_MISSELLING";
+    CaseSubCategory["COGENT_ABUSE_NOTIFICATIONS"] = "COGENT_ABUSE_NOTIFICATIONS";
+    CaseSubCategory["COMPENSATION_REQUEST"] = "COMPENSATION_REQUEST";
+    CaseSubCategory["COMPLAINT"] = "COMPLAINT";
+    CaseSubCategory["CONTRACT_BUYOUT"] = "CONTRACT_BUYOUT";
+    CaseSubCategory["COPY_OF_INVOICE"] = "COPY_OF_INVOICE";
+    CaseSubCategory["CUSTOMER_DEVICE_ISSUE"] = "CUSTOMER_DEVICE_ISSUE";
+    CaseSubCategory["DATA_SUBJECT_ACCESS_REQUEST"] = "DATA_SUBJECT_ACCESS_REQUEST";
+    CaseSubCategory["DIRECT_DEBIT"] = "DIRECT_DEBIT";
+    CaseSubCategory["DUPLICATE_REVIEW"] = "DUPLICATE_REVIEW";
+    CaseSubCategory["EQUIPMENT_RETURN_REFUND"] = "EQUIPMENT_RETURN_REFUND";
+    CaseSubCategory["ESCALATED_COMPLAINT"] = "ESCALATED_COMPLAINT";
+    CaseSubCategory["ETF_CUSTOMER_LEAVING_YF"] = "ETF_CUSTOMER_LEAVING";
+    CaseSubCategory["GDPR_DATA_BREACH"] = "GDPR_DATA_BREACH";
+    CaseSubCategory["INACTIVE_CHAT_NO_CUSTOMER_RESPONSE"] = "INACTIVE_CHAT_NO_CUSTOMER_RESPONSE";
+    CaseSubCategory["INSTALL_APPOINTMENT"] = "INSTALL_APPOINTMENT";
+    CaseSubCategory["INSTALL_REMEDIATION_QUERY"] = "INSTALL_REMEDIATION_QUERY";
+    CaseSubCategory["INTERMITTENT_CONNECTIVITY"] = "INTERMITTENT_CONNECTIVITY";
+    CaseSubCategory["INVOICE_DISPUTE"] = "INVOICE_DISPUTE";
+    CaseSubCategory["MAGRATHEA_PROCESS"] = "MAGRATHEA_PROCESS";
+    CaseSubCategory["MISSED_APPOINTMENT"] = "MISSED_APPOINTMENT";
+    CaseSubCategory["NEGATIVE_REVIEWS"] = "NEGATIVE_REVIEWS";
+    CaseSubCategory["NEW_ORDER"] = "NEW_ORDER";
+    CaseSubCategory["NEW_TICKET"] = "NEW_TICKET";
+    CaseSubCategory["ODIN_SUPPORT_REQUEST"] = "ODIN_SUPPORT_REQUEST";
+    CaseSubCategory["OFFER_QUERY_SUPPORT"] = "OFFER_QUERY_AND_SUPPORT";
+    CaseSubCategory["OMBUDSMAN_CASE"] = "OMBUDSMAN_CASE";
+    CaseSubCategory["ONE_TOUCH_SWITCH"] = "ONE_TOUCH_SWITCH";
+    CaseSubCategory["ONT_RELOCATION"] = "ONT_RELOCATION";
+    CaseSubCategory["OVERDUE_INVOICE"] = "OVERDUE_INVOICE";
+    CaseSubCategory["PAYMENT_LINK"] = "PAYMENT_LINK";
+    CaseSubCategory["PAYMENT_PLAN"] = "PAYMENT_PLAN";
+    CaseSubCategory["PHONE_ISSUES"] = "PHONE_ISSUES";
+    CaseSubCategory["PHONE_PORTING"] = "PHONE_PORTING";
+    CaseSubCategory["PIC_REQUEST"] = "PIC_REQUEST";
+    CaseSubCategory["POSITIVE_REVIEWS"] = "POSITIVE_REVIEWS";
+    CaseSubCategory["PRE_LIVE_ORDER_QUERY"] = "PRE_LIVE_ORDER_QUERY";
+    CaseSubCategory["PRICE_MATCH"] = "PRICE_MATCH";
+    CaseSubCategory["RECONTRACT_UPGRADE"] = "RECONTRACT_UPGRADE";
+    CaseSubCategory["REFERRAL"] = "REFERRAL";
+    CaseSubCategory["SERVICE_VISIT"] = "SERVICE_VISIT";
+    CaseSubCategory["SPAM"] = "SPAM";
+    CaseSubCategory["SPEED_HARD_WIRED"] = "SPEED_HARD_WIRED";
+    CaseSubCategory["SPEED_WI_FI"] = "SPEED_WIFI";
+    CaseSubCategory["TLOS_OUTAGE"] = "TLOS_OUTAGE";
+    CaseSubCategory["TRANSFER_OF_OWNERSHIP"] = "TRANSFER_OF_OWNERSHIP";
+    CaseSubCategory["WEBSITE_APP_ISSUE"] = "WEBSITE_APP_ISSUE";
+    CaseSubCategory["WI_FI_COVERAGE"] = "WIFI_COVERAGE";
+})(CaseSubCategory = exports.CaseSubCategory || (exports.CaseSubCategory = {}));
+/**
+ * Valid values for Case.DpaCustomerType
+ *
+ * dpa customer type (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `ACCOUNT_HOLDER` - Account holder
+ * - `BUSINESS_CUSTOMER` - Business Customer
+ * - `NEW_CUSTOMER` - New Customer
+ * - `NOT_ACCOUNT_HOLDER` - Not account holder
+ */
+var CaseDpaCustomerType;
+(function (CaseDpaCustomerType) {
+    CaseDpaCustomerType["ACCOUNT_HOLDER"] = "ACCOUNT_HOLDER";
+    CaseDpaCustomerType["BUSINESS_CUSTOMER"] = "BUSINESS_CUSTOMER";
+    CaseDpaCustomerType["NEW_CUSTOMER"] = "NEW_CUSTOMER";
+    CaseDpaCustomerType["NOT_ACCOUNT_HOLDER"] = "NOT_ACCOUNT_HOLDER";
+})(CaseDpaCustomerType = exports.CaseDpaCustomerType || (exports.CaseDpaCustomerType = {}));
+/**
+ * Valid values for Case.CsatReason
+ *
+ * CSAT Dissatisfaction Reason (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `AGENT_COMMUNICATION` - I was not happy with the Agent communication
+ * - `OUTCOME` - I was not happy with the outcome
+ * - `PRODUCT_SERVICE` - I was not happy with the product or service
+ * - `OTHER` - Other
+ */
+var CaseCsatReason;
+(function (CaseCsatReason) {
+    CaseCsatReason["I_WAS_NOT_HAPPY_WITH_THE_AGENT_COMMUNICATION"] = "AGENT_COMMUNICATION";
+    CaseCsatReason["I_WAS_NOT_HAPPY_WITH_THE_OUTCOME"] = "OUTCOME";
+    CaseCsatReason["I_WAS_NOT_HAPPY_WITH_THE_PRODUCT_OR_SERVICE"] = "PRODUCT_SERVICE";
+    CaseCsatReason["OTHER"] = "OTHER";
+})(CaseCsatReason = exports.CaseCsatReason || (exports.CaseCsatReason = {}));
+/**
+ * Valid values for Case.Impact
+ *
+ * level of impact to the business (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `HIGH` - High
+ * - `LOW` - Low
+ * - `MEDIUM` - Medium
+ */
+var CaseImpact;
+(function (CaseImpact) {
+    CaseImpact["HIGH"] = "HIGH";
+    CaseImpact["LOW"] = "LOW";
+    CaseImpact["MEDIUM"] = "MEDIUM";
+})(CaseImpact = exports.CaseImpact || (exports.CaseImpact = {}));
+/**
+ * Valid values for Case.Source
+ *
+ * source of the case (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `AIRCALL` - Aircall
+ * - `CUSTOMER_APP` - Customer App
+ * - `CUSTOMER_PORTAL` - Customer Portal
+ * - `EMAIL` - Email
+ * - `FACEBOOK` - Facebook
+ * - `INSTAGRAM` - Instagram
+ * - `TRUSTPILOT` - Trustpilot
+ * - `TWILIO` - Twilio
+ * - `TWITTER_X` - Twitter/X
+ * - `USERESPONSE` - Useresponse
+ * - `WEBSITE` - Website
+ */
+var CaseSource;
+(function (CaseSource) {
+    CaseSource["AIRCALL"] = "AIRCALL";
+    CaseSource["CUSTOMER_APP"] = "CUSTOMER_APP";
+    CaseSource["CUSTOMER_PORTAL"] = "CUSTOMER_PORTAL";
+    CaseSource["EMAIL"] = "EMAIL";
+    CaseSource["FACEBOOK"] = "FACEBOOK";
+    CaseSource["INSTAGRAM"] = "INSTAGRAM";
+    CaseSource["TRUSTPILOT"] = "TRUSTPILOT";
+    CaseSource["TWILIO"] = "TWILIO";
+    CaseSource["TWITTER_X"] = "TWITTER_X";
+    CaseSource["USERESPONSE"] = "USERESPONSE";
+    CaseSource["WEBSITE"] = "WEBSITE";
+})(CaseSource = exports.CaseSource || (exports.CaseSource = {}));
+/**
+ * Valid values for Case.Problem
+ *
+ * Data field for Case records. Used by Customer Service team.
+ *
+ * @remarks Available options:
+ * - `Billing Related`
+ * - `Delayed Installation`
+ * - `Engineer Behaviour`
+ * - `Engineer Damage`
+ * - `Loss of Service after Installation`
+ * - `Package Related`
+ * - `Provisioning Issues – Delayed Connection`
+ * - `Router – Delayed Connection`
+ * - `Switching to email`
+ * - `Unable to Contact Customer`
+ * - `Unhappy with Installation Method`
+ * - `Unhappy with Router`
+ * - `WiFi Coverage`
+ */
+var CaseProblem;
+(function (CaseProblem) {
+    CaseProblem["BILLING_RELATED"] = "Billing Related";
+    CaseProblem["DELAYED_INSTALLATION"] = "Delayed Installation";
+    CaseProblem["ENGINEER_BEHAVIOUR"] = "Engineer Behaviour";
+    CaseProblem["ENGINEER_DAMAGE"] = "Engineer Damage";
+    CaseProblem["LOSS_OF_SERVICE_AFTER_INSTALLATION"] = "Loss of Service after Installation";
+    CaseProblem["PACKAGE_RELATED"] = "Package Related";
+    CaseProblem["PROVISIONING_ISSUES_DELAYED_CONNECTION"] = "Provisioning Issues \u2013 Delayed Connection";
+    CaseProblem["ROUTER_DELAYED_CONNECTION"] = "Router \u2013 Delayed Connection";
+    CaseProblem["SWITCHING_TO_EMAIL"] = "Switching to email";
+    CaseProblem["UNABLE_TO_CONTACT_CUSTOMER"] = "Unable to Contact Customer";
+    CaseProblem["UNHAPPY_WITH_INSTALLATION_METHOD"] = "Unhappy with Installation Method";
+    CaseProblem["UNHAPPY_WITH_ROUTER"] = "Unhappy with Router";
+    CaseProblem["WI_FI_COVERAGE"] = "WiFi Coverage";
+})(CaseProblem = exports.CaseProblem || (exports.CaseProblem = {}));
+/**
+ * Valid values for Case.Category
+ *
+ * Data field for Case records. Used by Customer Service team.
+ *
+ * @remarks Available options:
+ * - `BILLING` - Billing
+ * - `CANCELLATION` - Cancellation
+ * - `COMPLAINT` - Complaint
+ * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
+ * - `MANAGE_MY_ACCOUNT` - Manage My Account
+ * - `NEW` - New
+ * - `ODIN_SUPPORT` - Odin Support
+ * - `OUTAGE` - Outage
+ * - `SALES` - Sales
+ * - `SALES_BUSINESS` - Sales - Business
+ * - `SPAM` - Spam
+ * - `TECH_SUPPORT` - Tech Support
+ */
+var CaseCategory;
+(function (CaseCategory) {
+    CaseCategory["BILLING"] = "BILLING";
+    CaseCategory["CANCELLATION"] = "CANCELLATION";
+    CaseCategory["COMPLAINT"] = "COMPLAINT";
+    CaseCategory["INSTALLS_SERVICE_VISITS"] = "INSTALLS_AND_SERVICE_VISITS";
+    CaseCategory["MANAGE_MY_ACCOUNT"] = "MANAGE_MY_ACCOUNT";
+    CaseCategory["NEW"] = "NEW";
+    CaseCategory["ODIN_SUPPORT"] = "ODIN_SUPPORT";
+    CaseCategory["OUTAGE"] = "OUTAGE";
+    CaseCategory["SALES"] = "SALES";
+    CaseCategory["SALES_BUSINESS"] = "SALES_BUSINESS";
+    CaseCategory["SPAM"] = "SPAM";
+    CaseCategory["TECH_SUPPORT"] = "TECH_SUPPORT";
+})(CaseCategory = exports.CaseCategory || (exports.CaseCategory = {}));
+/**
+ * Valid values for Case.ConversationStatus
+ *
+ * the status of the linked Conversation entity (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `CLOSED` - Closed
+ * - `CREATED` - Created
+ * - `INACTIVE` - Inactive
+ */
+var CaseConversationStatus;
+(function (CaseConversationStatus) {
+    CaseConversationStatus["CLOSED"] = "CLOSED";
+    CaseConversationStatus["CREATED"] = "CREATED";
+    CaseConversationStatus["INACTIVE"] = "INACTIVE";
+})(CaseConversationStatus = exports.CaseConversationStatus || (exports.CaseConversationStatus = {}));
+/**
+ * Valid values for Case.FormalComplaint
+ *
+ * Formal Complaint - Boolean
+ *
+ * @remarks Available options:
+ * - `NO` - No
+ * - `YES` - Yes
+ */
+var CaseFormalComplaint;
+(function (CaseFormalComplaint) {
+    CaseFormalComplaint["NO"] = "NO";
+    CaseFormalComplaint["YES"] = "YES";
+})(CaseFormalComplaint = exports.CaseFormalComplaint || (exports.CaseFormalComplaint = {}));
+/**
+ * Valid values for Case.Complaint
+ *
+ * Complaint
+ *
+ * @remarks Available options:
+ * - `NO` - No
+ * - `YES` - Yes
+ */
+var CaseComplaint;
+(function (CaseComplaint) {
+    CaseComplaint["NO"] = "NO";
+    CaseComplaint["YES"] = "YES";
+})(CaseComplaint = exports.CaseComplaint || (exports.CaseComplaint = {}));
+/**
+ * Valid values for Case.PrimaryException
+ *
+ * Primary Exception
+ *
+ * @remarks Available options:
+ * - `INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION` - Installations - Civil Works & Construction
+ * - `INSTALLATIONS_ENGINEER_QUALITY` - Installations - Engineer Quality
+ * - `INSTALLATIONS_SCHEDULING_&_COORDINATION` - Installations - Scheduling & Coordination
+ * - `INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES` - Installations - Technical Installation Issues
+ * - `SALES_MISREPRESENTATION_&_ACCURACY_FAILURES` - Sales - Misrepresentation & Accuracy Failures
+ * - `SALES_PRESSURE_&_ETHICS` - Sales - Pressure & Ethics
+ * - `SALES_PRICING_&_COMMERCIAL` - Sales - Pricing & Commercial
+ * - `SERVICE_AGENT_CONDUCT` - Service - Agent Conduct
+ * - `SERVICE_ESCALATION_PROCESS` - Service - Escalation process
+ * - `SERVICE_ISSUE_RECOGNITION` - Service - Issue recognition
+ * - `SERVICE_MISINFORMATION` - Service - Mis-Information
+ * - `SERVICE_RESPONSE_TIMES` - Service - Response Times
+ * - `SERVICE_VERBAL_COMMUNICATION` - Service - Verbal communication
+ */
+var CasePrimaryException;
+(function (CasePrimaryException) {
+    CasePrimaryException["INSTALLATIONS_CIVIL_WORKS_CONSTRUCTION"] = "INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION";
+    CasePrimaryException["INSTALLATIONS_ENGINEER_QUALITY"] = "INSTALLATIONS_ENGINEER_QUALITY";
+    CasePrimaryException["INSTALLATIONS_SCHEDULING_COORDINATION"] = "INSTALLATIONS_SCHEDULING_&_COORDINATION";
+    CasePrimaryException["INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES"] = "INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES";
+    CasePrimaryException["SALES_MISREPRESENTATION_ACCURACY_FAILURES"] = "SALES_MISREPRESENTATION_&_ACCURACY_FAILURES";
+    CasePrimaryException["SALES_PRESSURE_ETHICS"] = "SALES_PRESSURE_&_ETHICS";
+    CasePrimaryException["SALES_PRICING_COMMERCIAL"] = "SALES_PRICING_&_COMMERCIAL";
+    CasePrimaryException["SERVICE_AGENT_CONDUCT"] = "SERVICE_AGENT_CONDUCT";
+    CasePrimaryException["SERVICE_ESCALATION_PROCESS"] = "SERVICE_ESCALATION_PROCESS";
+    CasePrimaryException["SERVICE_ISSUE_RECOGNITION"] = "SERVICE_ISSUE_RECOGNITION";
+    CasePrimaryException["SERVICE_MIS_INFORMATION"] = "SERVICE_MISINFORMATION";
+    CasePrimaryException["SERVICE_RESPONSE_TIMES"] = "SERVICE_RESPONSE_TIMES";
+    CasePrimaryException["SERVICE_VERBAL_COMMUNICATION"] = "SERVICE_VERBAL_COMMUNICATION";
+})(CasePrimaryException = exports.CasePrimaryException || (exports.CasePrimaryException = {}));
+/**
+ * Valid values for Case.PrimaryExceptionReason
+ *
+ * Primary Exception reason
+ *
+ * @remarks Available options:
+ * - `AGENT_AUDIBILITY` - Agent audibility
+ * - `ARTIFICIAL_URGENCY` - Artificial urgency
+ * - `CALL_HOLD_TIMES` - Call hold times
+ * - `CAPABILITY_OVERSTATEMENT` - Capability Overstatement
+ * - `CHAT_UNAVAILABLE_OR_SLOW` - Chat unavailable or slow
+ * - `COMPLAINT_NOT_ACKNOWLEDGED` - Complaint not acknowledged
+ * - `CONFLICTING_INFORMATION` - Conflicting information
+ * - `CONFLICTING_INFORMATION_PROVIDED` - Conflicting information provided
+ * - `CREW_AVAILABILITY_ISSUES` - Crew availability issues
+ * - `DISCOUNT_MISALIGNMENT` - Discount misalignment
+ * - `DISMISSED_THEIR_COMPLAINT` - Dismissed their complaint
+ * - `DISMISSIVE` - Dismissive
+ * - `DUCT_BLOCKAGE_ISSUES` - Duct blockage issues
+ * - `EMAIL_RESPONSE_TIMES` - Email response times
+ * - `ENGINEER_CONDUCT` - Engineer conduct
+ * - ... and 38 more
+ */
+var CasePrimaryExceptionReason;
+(function (CasePrimaryExceptionReason) {
+    CasePrimaryExceptionReason["AGENT_AUDIBILITY"] = "AGENT_AUDIBILITY";
+    CasePrimaryExceptionReason["ARTIFICIAL_URGENCY"] = "ARTIFICIAL_URGENCY";
+    CasePrimaryExceptionReason["CALL_HOLD_TIMES"] = "CALL_HOLD_TIMES";
+    CasePrimaryExceptionReason["CAPABILITY_OVERSTATEMENT"] = "CAPABILITY_OVERSTATEMENT";
+    CasePrimaryExceptionReason["CHAT_UNAVAILABLE_OR_SLOW"] = "CHAT_UNAVAILABLE_OR_SLOW";
+    CasePrimaryExceptionReason["COMPLAINT_NOT_ACKNOWLEDGED"] = "COMPLAINT_NOT_ACKNOWLEDGED";
+    CasePrimaryExceptionReason["CONFLICTING_INFORMATION"] = "CONFLICTING_INFORMATION";
+    CasePrimaryExceptionReason["CONFLICTING_INFORMATION_PROVIDED"] = "CONFLICTING_INFORMATION_PROVIDED";
+    CasePrimaryExceptionReason["CREW_AVAILABILITY_ISSUES"] = "CREW_AVAILABILITY_ISSUES";
+    CasePrimaryExceptionReason["DISCOUNT_MISALIGNMENT"] = "DISCOUNT_MISALIGNMENT";
+    CasePrimaryExceptionReason["DISMISSED_THEIR_COMPLAINT"] = "DISMISSED_THEIR_COMPLAINT";
+    CasePrimaryExceptionReason["DISMISSIVE"] = "DISMISSIVE";
+    CasePrimaryExceptionReason["DUCT_BLOCKAGE_ISSUES"] = "DUCT_BLOCKAGE_ISSUES";
+    CasePrimaryExceptionReason["EMAIL_RESPONSE_TIMES"] = "EMAIL_RESPONSE_TIMES";
+    CasePrimaryExceptionReason["ENGINEER_CONDUCT"] = "ENGINEER_CONDUCT";
+    CasePrimaryExceptionReason["ENGINEER_TIMES_INCORRECT"] = "ENGINEER_TIMES_INCORRECT";
+    CasePrimaryExceptionReason["ESCALATION_PROCESS_NOT_FOLLOWED"] = "ESCALATION_PROCESS_NOT_FOLLOWED";
+    CasePrimaryExceptionReason["FEATURE_MISREPRESENTATION"] = "FEATURE_MISREPRESENTATION";
+    CasePrimaryExceptionReason["FORCED_UPSELL"] = "FORCED_UPSELL";
+    CasePrimaryExceptionReason["HIDDEN_FEES"] = "HIDDEN_FEES";
+    CasePrimaryExceptionReason["HIGH_PRESSURE_TACTICS"] = "HIGH-PRESSURE_TACTICS";
+    CasePrimaryExceptionReason["INACCURATE_COMPARISONS"] = "INACCURATE_COMPARISONS";
+    CasePrimaryExceptionReason["IN_A_RUSH_TO_FINISH"] = "IN_A_RUSH_TO_FINISH";
+    CasePrimaryExceptionReason["INCOMPLETE_NETWORK_TESTING"] = "INCOMPLETE_NETWORK_TESTING";
+    CasePrimaryExceptionReason["INCOMPLETE_RESOLUTION"] = "INCOMPLETE_RESOLUTION";
+    CasePrimaryExceptionReason["INCORRECT_PRICING"] = "INCORRECT_PRICING";
+    CasePrimaryExceptionReason["INFORMATION_WITHHELD"] = "INFORMATION_WITHHELD";
+    CasePrimaryExceptionReason["LACK_OF_EMPATHY"] = "LACK_OF_EMPATHY";
+    CasePrimaryExceptionReason["LEFT_A_MESS"] = "LEFT_A_MESS";
+    CasePrimaryExceptionReason["MIS_ADVISED_THE_CUSTOMER"] = "MISADVISED_THE_CUSTOMER";
+    CasePrimaryExceptionReason["MISSED_CALLBACKS"] = "MISSED_CALLBACKS";
+    CasePrimaryExceptionReason["MISSED_INSTALL_APPOINTMENT"] = "MISSED_INSTALL_APPOINTMENT";
+    CasePrimaryExceptionReason["NO_ID"] = "NO_ID";
+    CasePrimaryExceptionReason["NO_SHOW_TECHNICIAN"] = "NO_SHOW_TECHNICIAN";
+    CasePrimaryExceptionReason["NO_UPDATE_AFTER_INITIAL_CONTACT"] = "NO_UPDATE_AFTER_INITIAL_CONTACT";
+    CasePrimaryExceptionReason["PERMIT_APPROVAL_DELAYS"] = "PERMIT_APPROVAL_DELAYS";
+    CasePrimaryExceptionReason["POOR_CUSTOMER_COORDINATION"] = "POOR_CUSTOMER_COORDINATION";
+    CasePrimaryExceptionReason["POOR_INSTALLATION_QUALITY"] = "POOR_INSTALLATION_QUALITY";
+    CasePrimaryExceptionReason["POOR_OR_NO_OBJECTION_HANDLING"] = "POOR_OR_NO_OBJECTION_HANDLING";
+    CasePrimaryExceptionReason["QUOTE_ERRORS"] = "QUOTE_ERRORS";
+    CasePrimaryExceptionReason["REPEATED_RESCHEDULES"] = "REPEATED_RESCHEDULES";
+    CasePrimaryExceptionReason["RUDE_OR_UNHELPFUL_BEHAVIOR"] = "RUDE_OR_UNHELPFUL_BEHAVIOR";
+    CasePrimaryExceptionReason["SURFACE_REINSTATEMENT_ISSUES"] = "SURFACE_REINSTATEMENT_ISSUES";
+    CasePrimaryExceptionReason["SURVEY_INCOMPLETE"] = "SURVEY_INCOMPLETE";
+    CasePrimaryExceptionReason["THIRD_PARTY_DAMAGE"] = "THIRD-PARTY_DAMAGE";
+    CasePrimaryExceptionReason["TRENCHING_DELAYS"] = "TRENCHING_DELAYS";
+    CasePrimaryExceptionReason["UNDISCLOSED_LIMITATIONS"] = "UNDISCLOSED_LIMITATIONS";
+    CasePrimaryExceptionReason["UNWANTED_BUNDLING"] = "UNWANTED_BUNDLING";
+    CasePrimaryExceptionReason["VENDOR_SCHEDULING_FAILURE"] = "VENDOR_SCHEDULING_FAILURE";
+    CasePrimaryExceptionReason["VERBAL_VS_WRITTEN_MISMATCH"] = "VERBAL_VS_WRITTEN_MISMATCH";
+    CasePrimaryExceptionReason["VULNERABILITY_MISSED"] = "VULNERABILITY_MISSED";
+    CasePrimaryExceptionReason["WAYLEAVE_DISPUTES"] = "WAYLEAVE_DISPUTES";
+    CasePrimaryExceptionReason["WRONG_ADVICE"] = "WRONG_ADVICE";
+})(CasePrimaryExceptionReason = exports.CasePrimaryExceptionReason || (exports.CasePrimaryExceptionReason = {}));
+/**
+ * Valid values for Case.CsatAgentReason
+ *
+ * Main reason for the agent CSAT score.
+ *
+ * @remarks Available options:
+ * - `INTERACTION_TOOK_TOO_LONG` - Interaction took too long
+ * - `OTHER` - Other
+ * - `POOR_COMMUNICATION_OR_TONE` - Poor communication
+ * - `PROVIDED_INFORMATION_UNCLEAR` - Provided information unclear
+ */
+var CaseCsatAgentReason;
+(function (CaseCsatAgentReason) {
+    CaseCsatAgentReason["INTERACTION_TOOK_TOO_LONG"] = "INTERACTION_TOOK_TOO_LONG";
+    CaseCsatAgentReason["OTHER"] = "OTHER";
+    CaseCsatAgentReason["POOR_COMMUNICATION"] = "POOR_COMMUNICATION_OR_TONE";
+    CaseCsatAgentReason["PROVIDED_INFORMATION_UNCLEAR"] = "PROVIDED_INFORMATION_UNCLEAR";
+})(CaseCsatAgentReason = exports.CaseCsatAgentReason || (exports.CaseCsatAgentReason = {}));
+/**
+ * Valid values for Case.CsatResolutionReason
+ *
+ * Main reason for the resolution CSAT score.
+ *
+ * @remarks Available options:
+ * - `ADDITIONAL_STEPS_REQUIRED` - Additional steps required
+ * - `ISSUE_NOT_FULLY_RESOLVED` - Issue not fully resolved
+ * - `OTHER` - Other
+ * - `RESOLUTION_DID_NOT_WORK` - Resolution did not work
+ */
+var CaseCsatResolutionReason;
+(function (CaseCsatResolutionReason) {
+    CaseCsatResolutionReason["ADDITIONAL_STEPS_REQUIRED"] = "ADDITIONAL_STEPS_REQUIRED";
+    CaseCsatResolutionReason["ISSUE_NOT_FULLY_RESOLVED"] = "ISSUE_NOT_FULLY_RESOLVED";
+    CaseCsatResolutionReason["OTHER"] = "OTHER";
+    CaseCsatResolutionReason["RESOLUTION_DID_NOT_WORK"] = "RESOLUTION_DID_NOT_WORK";
+})(CaseCsatResolutionReason = exports.CaseCsatResolutionReason || (exports.CaseCsatResolutionReason = {}));
+/**
+ * Property keys for Case
+ * Use these constants instead of string literals for type safety
+ */
+var CasePropertyKeys;
+(function (CasePropertyKeys) {
+    /** Timestamp */
+    CasePropertyKeys["Timestamp"] = "Timestamp";
+    /** Indicates when the CSAT has been sent */
+    CasePropertyKeys["CsatSentAt"] = "CsatSentAt";
+    /** Attributed To */
+    CasePropertyKeys["AttributedTo"] = "AttributedTo";
+    /** Timestamp of the CSAT response */
+    CasePropertyKeys["CsatResponseAt"] = "CsatResponseAt";
+    /** The address related to the case (Customer Service - Case) */
+    CasePropertyKeys["RAddressId"] = "R_AddressId";
+    /** R_AddressTitle (Customer Service - Case) */
+    CasePropertyKeys["RAddressTitle"] = "R_AddressTitle";
+    /** R_QueueTitle (Customer Service - Case) */
+    CasePropertyKeys["RQueueTitle"] = "R_QueueTitle";
+    /** R_AddressExchangeName (Customer Service - Case) */
+    CasePropertyKeys["RAddressExchangeName"] = "R_AddressExchangeName";
+    /** The order related to the case (Customer Service - Case) */
+    CasePropertyKeys["ROrderId"] = "R_OrderId";
+    /** R_AssignedOrgUserId (Customer Service - Case) */
+    CasePropertyKeys["RAssignedOrgUserId"] = "R_AssignedOrgUserId";
+    /** R_SmsMessageId (Customer Service - Case) */
+    CasePropertyKeys["RSmsMessageId"] = "R_SmsMessageId";
+    /** business area (Customer Service - Case) */
+    CasePropertyKeys["BusinessArea"] = "BusinessArea";
+    /** R_AssignedUserId (Customer Service - Case) */
+    CasePropertyKeys["RAssignedUserId"] = "R_AssignedUserId";
+    /** The contact related to the case (Customer Service - Case) */
+    CasePropertyKeys["RContactId"] = "R_ContactId";
+    /** The work order related to the case (Customer Service - Case) */
+    CasePropertyKeys["RWorkOrderId"] = "R_WorkOrderId";
+    /** R_AssignedUserTitle (Customer Service - Case) */
+    CasePropertyKeys["RAssignedUserTitle"] = "R_AssignedUserTitle";
+    /** Files to assist with understanding the issue. (Customer Service - Case) */
+    CasePropertyKeys["Files"] = "Files";
+    /** Data field for Case records. Used by Customer Service team. */
+    CasePropertyKeys["Deprecated"] = "Deprecated";
+    /** Data field for Case records. Used by Customer Service team. */
+    CasePropertyKeys["Subject"] = "Subject";
+    /** Sentiment from voyager. (Customer Service - Case) */
+    CasePropertyKeys["AiSentiment"] = "AiSentiment";
+    /** messages/calls/emails tags generated  from voyager (Customer Service - Case) */
+    CasePropertyKeys["AiTags"] = "AiTags";
+    /** Contact information field for Case. Used by Customer Service team for communication. */
+    CasePropertyKeys["DpaCustomerPhone"] = "DpaCustomerPhone";
+    /** Customer name (Customer Service - Case) */
+    CasePropertyKeys["DpaCustomerName"] = "DpaCustomerName";
+    /** When the case was updated (Customer Service - Case) */
+    CasePropertyKeys["UpdatedAt"] = "UpdatedAt";
+    /** origin of case (Customer Service - Case) */
+    CasePropertyKeys["Origin"] = "Origin";
+    /** The sla end date (Customer Service - Case) */
+    CasePropertyKeys["SlaEndDate"] = "SlaEndDate";
+    /** SLA score 1 - 5 (Customer Service - Case) */
+    CasePropertyKeys["SlaScore"] = "SlaScore";
+    /** The time an outage was confirmed (Customer Service - Case) */
+    CasePropertyKeys["OutageConfirmedTime"] = "OutageConfirmedTime";
+    /** The time an outage was resolved (Customer Service - Case) */
+    CasePropertyKeys["OutageResolvedTime"] = "OutageResolvedTime";
+    /** Date to re-open the case (Customer Service - Case) */
+    CasePropertyKeys["MoveToOpenOn"] = "MoveToOpenOn";
+    /** When the Case was created (Customer Service - Case) */
+    CasePropertyKeys["CCreatedAt"] = "C_CreatedAt";
+    /** Data field for Case records. Used by Customer Service team. */
+    CasePropertyKeys["Sla"] = "Sla";
+    /** Additional Notes (Customer Service - Case) */
+    CasePropertyKeys["AdditionalNotes"] = "AdditionalNotes";
+    /** the channel from the source (Customer Service - Case) */
+    CasePropertyKeys["Channel"] = "Channel";
+    /** An external reference to this case (Customer Service - Case) */
+    CasePropertyKeys["ExternalRef"] = "ExternalRef";
+    /** Blocked Reason (Customer Service - Case) */
+    CasePropertyKeys["BlockedReason"] = "BlockedReason";
+    /** Customer last bill (Customer Service - Case) */
+    CasePropertyKeys["DpaCustomerLastBill"] = "DpaCustomerLastBill";
+    /** Satisfaction Survey Score (Customer Service - Case) */
+    CasePropertyKeys["CsatScore"] = "CsatScore";
+    /** Selection of Category done by the customer over the web chat (Customer Service - Case) */
+    CasePropertyKeys["DpaCustomerCategory"] = "DpaCustomerCategory";
+    /** Reason for Review (Customer Service - Case) */
+    CasePropertyKeys["ReasonForReview"] = "ReasonForReview";
+    /** Reference identifier for Case relationships. Used for data integrity. */
+    CasePropertyKeys["OwnerId"] = "OwnerId";
+    /** SubCategory (Customer Service - Case) */
+    CasePropertyKeys["SubCategory"] = "SubCategory";
+    /** Customer address (Customer Service - Case) */
+    CasePropertyKeys["DpaCustomerAddress"] = "DpaCustomerAddress";
+    /** dpa customer type (Customer Service - Case) */
+    CasePropertyKeys["DpaCustomerType"] = "DpaCustomerType";
+    /** Data field for Case records. Used by Customer Service team. */
+    CasePropertyKeys["Queue"] = "Queue";
+    /** Reference identifier for Case relationships. Used for data integrity. */
+    CasePropertyKeys["ContactId"] = "ContactId";
+    /** CSAT Dissatisfaction Reason (Customer Service - Case) */
+    CasePropertyKeys["CsatReason"] = "CsatReason";
+    /** Satisfaction Survey Comment (Customer Service - Case) */
+    CasePropertyKeys["CsatComment"] = "CsatComment";
+    /** level of impact to the business (Customer Service - Case) */
+    CasePropertyKeys["Impact"] = "Impact";
+    /** boolean to confirm if DPA checks have passed (Customer Service - Case) */
+    CasePropertyKeys["DpaChecksPassed"] = "DpaChecksPassed";
+    /** Reference identifier for Case relationships. Used for data integrity. */
+    CasePropertyKeys["TeamId"] = "TeamId";
+    /** source of the case (Customer Service - Case) */
+    CasePropertyKeys["Source"] = "Source";
+    /** Data field for Case records. Used by Customer Service team. */
+    CasePropertyKeys["Problem"] = "Problem";
+    /** Data field for Case records. Used by Customer Service team. */
+    CasePropertyKeys["Category"] = "Category";
+    /** Data field for Case records. Used by Customer Service team. */
+    CasePropertyKeys["Priority"] = "Priority";
+    /** Reference identifier for Case relationships. Used for data integrity. */
+    CasePropertyKeys["OutageId"] = "OutageId";
+    /** Reference identifier for Case relationships. Used for data integrity. */
+    CasePropertyKeys["AccountId"] = "AccountId";
+    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case) */
+    CasePropertyKeys["InSla"] = "InSla";
+    /** Describe why the case is being moved to closed (Customer Service - Case) */
+    CasePropertyKeys["CloseReason"] = "CloseReason";
+    /** Reference identifier for Case relationships. Used for data integrity. */
+    CasePropertyKeys["RQueueId"] = "R_QueueId";
+    /** Describe the issue being experienced (Customer Service - Case) */
+    CasePropertyKeys["Description"] = "Description";
+    /** Customer email (Customer Service - Case) */
+    CasePropertyKeys["DpaCustomerEmail"] = "DpaCustomerEmail";
+    /** Parent case (Customer Service - Case) */
+    CasePropertyKeys["CaseId"] = "CaseId";
+    /** explain the solution implemented (Customer Service - Case) */
+    CasePropertyKeys["Solution"] = "Solution";
+    /** QueueChangeReason (Customer Service - Case) */
+    CasePropertyKeys["QueueChangeReason"] = "QueueChangeReason";
+    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case) */
+    CasePropertyKeys["SlaStartDate"] = "SlaStartDate";
+    /** The time an outage started (Customer Service - Case) */
+    CasePropertyKeys["OutageStartTime"] = "OutageStartTime";
+    /** the status of the linked Conversation entity (Customer Service - Case) */
+    CasePropertyKeys["ConversationStatus"] = "ConversationStatus";
+    /** Formal Complaint - Boolean */
+    CasePropertyKeys["FormalComplaint"] = "FormalComplaint";
+    /** Complaint */
+    CasePropertyKeys["Complaint"] = "Complaint";
+    /** Accuracy of the AI tags */
+    CasePropertyKeys["AiTagsAccuracy"] = "AiTagsAccuracy";
+    /** Previous AI Tags */
+    CasePropertyKeys["AiTagsPrevious"] = "AiTagsPrevious";
+    /** Previous AI Tags Accuracy */
+    CasePropertyKeys["AiTagsPreviousAccuracy"] = "AiTagsPreviousAccuracy";
+    /** Primary Exception */
+    CasePropertyKeys["PrimaryException"] = "PrimaryException";
+    /** Primary Exception reason */
+    CasePropertyKeys["PrimaryExceptionReason"] = "PrimaryExceptionReason";
+    /** Customer satisfaction score for the agent who handled the case. */
+    CasePropertyKeys["CsatAgentScore"] = "CsatAgentScore";
+    /** Main reason for the agent CSAT score. */
+    CasePropertyKeys["CsatAgentReason"] = "CsatAgentReason";
+    /** Reason when Agent CSAT Reason is OTHER. */
+    CasePropertyKeys["CsatAgentOtherReason"] = "CsatAgentOtherReason";
+    /** Optional customer comment about the agent. */
+    CasePropertyKeys["CsatAgentComment"] = "CsatAgentComment";
+    /** Customer satisfaction score for the resolution of the case. */
+    CasePropertyKeys["CsatResolutionScore"] = "CsatResolutionScore";
+    /** Main reason for the resolution CSAT score. */
+    CasePropertyKeys["CsatResolutionReason"] = "CsatResolutionReason";
+    /** Reason when Resolution CSAT Reason is OTHER. */
+    CasePropertyKeys["CsatResolutionOtherReason"] = "CsatResolutionOtherReason";
+    /** Optional customer comment about the resolution. */
+    CasePropertyKeys["CsatResolutionComment"] = "CsatResolutionComment";
+    /** Allow CSAT communications */
+    CasePropertyKeys["CsatAllowed"] = "CsatAllowed";
+})(CasePropertyKeys = exports.CasePropertyKeys || (exports.CasePropertyKeys = {}));
+/**
+ * Case entity from SupportModule
+ *
+ * Case entity for Customer Service operations. Part of SupportModule. Contains business data for customer service workflows.
+ *
+ * @module SupportModule
+ * @entity Case
+ * @schemaId be8173eb-269b-4a67-be0c-11ce6af5d561
+ * @recordPrefix SC
+ * @menuLabel Cases
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+class Case extends core_1.OdinRecord {
+}
+exports.Case = Case;
+// ============================================
+// RABBITMQ EVENT ROUTING KEYS
+// ============================================
+/**
+ * RabbitMQ routing keys for Case events
+ */
+exports.ROUTING_KEY_CASE_CREATED = 'SupportModule.Case.SubDbRecordCreated';
+exports.ROUTING_KEY_CASE_UPDATED = 'SupportModule.Case.SubDbRecordUpdated';
+exports.ROUTING_KEY_CASE_DELETED = 'SupportModule.Case.SubDbRecordDeleted';
+/**
+ * Type-specific routing keys for Case events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+exports.ROUTING_KEY_CASE_DEFAULT_CREATED = 'SupportModule.Case.DEFAULT.SubDbRecordCreated';
+/** This is the default record type updated */
+exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = 'SupportModule.Case.DEFAULT.SubDbRecordUpdated';
+/** This is the default record type deleted */
+exports.ROUTING_KEY_CASE_DEFAULT_DELETED = 'SupportModule.Case.DEFAULT.SubDbRecordDeleted';
+/** Outage created */
+exports.ROUTING_KEY_CASE_OUTAGE_CREATED = 'SupportModule.Case.OUTAGE.SubDbRecordCreated';
+/** Outage updated */
+exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = 'SupportModule.Case.OUTAGE.SubDbRecordUpdated';
+/** Outage deleted */
+exports.ROUTING_KEY_CASE_OUTAGE_DELETED = 'SupportModule.Case.OUTAGE.SubDbRecordDeleted';
+/** Event: Case__ActivityLog link created */
+exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = 'SupportModule.Case.ActivityLog.SubDbRecordAssociationCreated';
+/** Event: Case__ActivityLog link deleted */
+exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = 'SupportModule.Case.ActivityLog.SubDbRecordAssociationDeleted';
+/** Event: CaseOwner link created */
+exports.ROUTING_KEY_LINK_CASE_OWNER_CREATED = 'SupportModule.Case.User.SubDbRecordAssociationCreated';
+/** Event: CaseOwner link deleted */
+exports.ROUTING_KEY_LINK_CASE_OWNER_DELETED = 'SupportModule.Case.User.SubDbRecordAssociationDeleted';
+/** Event: Case__SmsMessage link created */
+exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = 'SupportModule.Case.SmsMessage.SubDbRecordAssociationCreated';
+/** Event: Case__SmsMessage link deleted */
+exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = 'SupportModule.Case.SmsMessage.SubDbRecordAssociationDeleted';
+/** Event: Case__Email link created */
+exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = 'SupportModule.Case.Email.SubDbRecordAssociationCreated';
+/** Event: Case__Email link deleted */
+exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = 'SupportModule.Case.Email.SubDbRecordAssociationDeleted';
+/** Event: Case__ContractBuyOut link created */
+exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = 'SupportModule.Case.ContractBuyOut.SubDbRecordAssociationCreated';
+/** Event: Case__ContractBuyOut link deleted */
+exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = 'SupportModule.Case.ContractBuyOut.SubDbRecordAssociationDeleted';
+/** Event: Case_Team link created */
+exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = 'SupportModule.Case.Team.SubDbRecordAssociationCreated';
+/** Event: Case_Team link deleted */
+exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = 'SupportModule.Case.Team.SubDbRecordAssociationDeleted';
+/** Event: Case__Note link created */
+exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = 'SupportModule.Case.Note.SubDbRecordAssociationCreated';
+/** Event: Case__Note link deleted */
+exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = 'SupportModule.Case.Note.SubDbRecordAssociationDeleted';
+/** Event: Case__WorkOrder link created */
+exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = 'SupportModule.Case.WorkOrder.SubDbRecordAssociationCreated';
+/** Event: Case__WorkOrder link deleted */
+exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = 'SupportModule.Case.WorkOrder.SubDbRecordAssociationDeleted';
+/** Event: Case_Conversation link created */
+exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = 'SupportModule.Case.Conversation.SubDbRecordAssociationCreated';
+/** Event: Case_Conversation link deleted */
+exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = 'SupportModule.Case.Conversation.SubDbRecordAssociationDeleted';
+/** Event: Case__Case link created */
+exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = 'SupportModule.Case.Case.SubDbRecordAssociationCreated';
+/** Event: Case__Case link deleted */
+exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = 'SupportModule.Case.Case.SubDbRecordAssociationDeleted';
+/** Event: Case__File link created */
+exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = 'SupportModule.Case.File.SubDbRecordAssociationCreated';
+/** Event: Case__File link deleted */
+exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = 'SupportModule.Case.File.SubDbRecordAssociationDeleted';
+/** Event: Case__CaseAction link created */
+exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = 'SupportModule.Case.CaseAction.SubDbRecordAssociationCreated';
+/** Event: Case__CaseAction link deleted */
+exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = 'SupportModule.Case.CaseAction.SubDbRecordAssociationDeleted';
+/** Event: Case__Order link created */
+exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = 'SupportModule.Case.Order.SubDbRecordAssociationCreated';
+/** Event: Case__Order link deleted */
+exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = 'SupportModule.Case.Order.SubDbRecordAssociationDeleted';
+/** Event: Case__QueueChange link created */
+exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = 'SupportModule.Case.QueueChange.SubDbRecordAssociationCreated';
+/** Event: Case__QueueChange link deleted */
+exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = 'SupportModule.Case.QueueChange.SubDbRecordAssociationDeleted';
+/** Event: Case__Contact link created */
+exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = 'SupportModule.Case.Contact.SubDbRecordAssociationCreated';
+/** Event: Case__Contact link deleted */
+exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = 'SupportModule.Case.Contact.SubDbRecordAssociationDeleted';
+/** Event: Case__Address link created */
+exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = 'SupportModule.Case.Address.SubDbRecordAssociationCreated';
+/** Event: Case__Address link deleted */
+exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = 'SupportModule.Case.Address.SubDbRecordAssociationDeleted';
+/** Event: Case__PushNotification link created */
+exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = 'SupportModule.Case.PushNotification.SubDbRecordAssociationCreated';
+/** Event: Case__PushNotification link deleted */
+exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = 'SupportModule.Case.PushNotification.SubDbRecordAssociationDeleted';