@d19n/youfibre-odin-sdk 1.0.349 → 1.0.351

package/README.md

@@ -351,7 +351,7 @@ This SDK includes **163** entities across **12** modules.
 
 ## Actions
 
-This SDK includes **538** actions.
+This SDK includes **539** actions.
 
 ### Action Types
 
@@ -1201,6 +1201,7 @@ This SDK includes **538** actions.
 |--------|------|-------|
 | `CreateLead` | CREATE | k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLead |
 | `CreateLeadFromAddress` | CREATE | k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLead |
+| `CreateLeadFromBrsk` | CREATE | k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk |
 | `MoveLeadToContacted` | STAGE_TRANSITION | k1.t-hEOJjsDb.CrmModule.Lead.Transition.MoveLeadToContacted |
 | `MoveLeadToLost` | STAGE_TRANSITION | k1.t-hEOJjsDb.CrmModule.Lead.Transition.MoveLeadToLost |
 | `MoveLeadToQualified` | STAGE_TRANSITION | k1.t-hEOJjsDb.CrmModule.Lead.Transition.MoveLeadToQualified |

package/dist/actions-v2/AddressUpdateDto.d.ts

@@ -22,9 +22,16 @@ export interface AddressUpdateMessage extends OdinRecordUpdatedEvent<AddressUpda
  * Properties for AddressUpdate action
  *
  * @property Required fields: 0
- * @property Optional fields: 5
+ * @property Optional fields: 6
  */
 export interface AddressUpdateProperties {
+    /**
+     * build status
+     *
+     * current build status for the area (Sales - Address)
+     * @type {TEXT}
+     */
+    BuildStatus?: string | null;
     /**
      * Classification
      *

package/dist/actions-v2/CreateLeadFromBrskDto.d.ts

@@ -0,0 +1,104 @@
+/**
+ * CreateLeadFromBrsk Action DTO
+ *
+ * CreateLeadFromBrsk
+ *
+ * @module CrmModule
+ * @entity Lead
+ * @actionKey CreateLeadFromBrsk
+ * @event k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ */
+import { OdinRecordCreateDto, OdinRecordCreatedEvent } from '@d19n/odin-types/dist/core';
+/**
+ * RabbitMQ message payload for CreateLeadFromBrsk created events
+ *
+ * @event k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk
+ */
+export interface CreateLeadFromBrskMessage extends OdinRecordCreatedEvent<CreateLeadFromBrskDto, CreateLeadFromBrskProperties> {
+}
+/**
+ * Properties for CreateLeadFromBrsk action
+ *
+ * @property Required fields: 4
+ * @property Optional fields: 2
+ */
+export interface CreateLeadFromBrskProperties {
+    /**
+     * EmailAddress
+     *
+     * email address (Sales - Lead)
+     * @type {EMAIL}
+     * @required
+     */
+    EmailAddress: string;
+    /**
+     * ExternalReference
+     *
+     * External Reference
+     * @type {TEXT}
+     * @required
+     */
+    ExternalReference: string;
+    /**
+     * Type
+     *
+     * Type of lead (Sales - Lead)
+     * @type {ENUM}
+     * @required
+     */
+    Type: string;
+    /**
+     * source
+     *
+     * Lead source (Sales - Lead)
+     * @type {ENUM}
+     * @required
+     */
+    Source: string;
+    /**
+     * FirstName
+     *
+     * Display name/title for Lead records. Primary identifier for Sales team.
+     * @type {TEXT}
+     */
+    FirstName?: string | null;
+    /**
+     * LastName
+     *
+     * Display name/title for Lead records. Primary identifier for Sales team.
+     * @type {TEXT}
+     */
+    LastName?: string | null;
+}
+/**
+ * CreateLeadFromBrsk
+ *
+ * @actionType CREATE - Creates a new Lead record
+ * @module CrmModule
+ * @entity Lead
+ * @event k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk
+ * @permission schema.action.createleadfrombrsk.trigger
+ * @benchmark This action is tracked for performance benchmarks
+ */
+export declare class CreateLeadFromBrskDto extends OdinRecordCreateDto<CreateLeadFromBrskProperties> {
+    /** Used by SDK generators to identify action type */
+    static readonly ACTION_TYPE = "CREATE";
+    static readonly ACTION_KEY = "CreateLeadFromBrsk";
+    static readonly MODULE_NAME = "CrmModule";
+    static readonly ENTITIES: string[];
+    static readonly EVENT_NAME = "k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk";
+    static readonly PERMISSION = "schema.action.createleadfrombrsk.trigger";
+    /** Step metadata - entity this action targets */
+    static readonly STEP_ENTITY = "CrmModule:Lead";
+    static readonly STEP_SCHEMA_ID = "af31abc1-5d28-4a12-ba22-2da7d44febba";
+    static readonly STEP_SCHEMA_ACTION_ID = "35f1933e-5bec-499f-8600-25d5813e7553";
+    static readonly AUTO_LINK_PARENT = true;
+    readonly actionName: string;
+    readonly schemaActionId: string;
+    readonly entity: string;
+    constructor(properties: CreateLeadFromBrskProperties, options?: {
+        journeyId?: string;
+    });
+}

package/dist/actions-v2/CreateLeadFromBrskDto.js

@@ -0,0 +1,52 @@
+"use strict";
+/**
+ * CreateLeadFromBrsk Action DTO
+ *
+ * CreateLeadFromBrsk
+ *
+ * @module CrmModule
+ * @entity Lead
+ * @actionKey CreateLeadFromBrsk
+ * @event k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CreateLeadFromBrskDto = void 0;
+const core_1 = require("@d19n/odin-types/dist/core");
+/**
+ * CreateLeadFromBrsk
+ *
+ * @actionType CREATE - Creates a new Lead record
+ * @module CrmModule
+ * @entity Lead
+ * @event k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk
+ * @permission schema.action.createleadfrombrsk.trigger
+ * @benchmark This action is tracked for performance benchmarks
+ */
+class CreateLeadFromBrskDto extends core_1.OdinRecordCreateDto {
+    constructor(properties, options) {
+        super({
+            entity: 'CrmModule:Lead',
+            type: undefined,
+            properties,
+            journeyId: options === null || options === void 0 ? void 0 : options.journeyId,
+        });
+        this.actionName = 'CreateLeadFromBrsk';
+        this.schemaActionId = '35f1933e-5bec-499f-8600-25d5813e7553';
+        this.entity = 'CrmModule:Lead';
+    }
+}
+exports.CreateLeadFromBrskDto = CreateLeadFromBrskDto;
+/** Used by SDK generators to identify action type */
+CreateLeadFromBrskDto.ACTION_TYPE = 'CREATE';
+CreateLeadFromBrskDto.ACTION_KEY = 'CreateLeadFromBrsk';
+CreateLeadFromBrskDto.MODULE_NAME = 'CrmModule';
+CreateLeadFromBrskDto.ENTITIES = ['Lead'];
+CreateLeadFromBrskDto.EVENT_NAME = 'k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk';
+CreateLeadFromBrskDto.PERMISSION = 'schema.action.createleadfrombrsk.trigger';
+/** Step metadata - entity this action targets */
+CreateLeadFromBrskDto.STEP_ENTITY = 'CrmModule:Lead';
+CreateLeadFromBrskDto.STEP_SCHEMA_ID = 'af31abc1-5d28-4a12-ba22-2da7d44febba';
+CreateLeadFromBrskDto.STEP_SCHEMA_ACTION_ID = '35f1933e-5bec-499f-8600-25d5813e7553';
+CreateLeadFromBrskDto.AUTO_LINK_PARENT = true;

package/dist/actions-v2/EditCaseFormDto.d.ts

@@ -22,7 +22,7 @@ export interface EditCaseFormMessage extends OdinRecordUpdatedEvent<EditCaseForm
  * Properties for EditCaseForm action
  *
  * @property Required fields: 0
- * @property Optional fields: 8
+ * @property Optional fields: 7
  */
 export interface EditCaseFormProperties {
     /**
@@ -39,6 +39,22 @@ export interface EditCaseFormProperties {
      * @type {ENUM}
      */
     FormalComplaint?: string | null;
+    /**
+     * Primary Exception
+     *
+     * Primary Exception
+     * @type {ENUM}
+     * @visibleWhen Complaint = ["YES"] AND FormalComplaint = ["YES"]
+     */
+    PrimaryException?: string | null;
+    /**
+     * Primary Exception reason
+     *
+     * Primary Exception reason
+     * @type {ENUM}
+     * @visibleWhen PrimaryException = ["*"]
+     */
+    PrimaryExceptionReason?: string | null;
     /**
      * BlockedReason
      *

package/dist/actions-v2/UpdatePgSubmissionDto.d.ts

@@ -23,7 +23,7 @@ export interface UpdatePgSubmissionMessage extends OdinRecordUpdatedEvent<Update
  * Properties for UpdatePgSubmission action
  *
  * @property Required fields: 0
- * @property Optional fields: 8
+ * @property Optional fields: 9
  */
 export interface UpdatePgSubmissionProperties {
     /**
@@ -82,6 +82,13 @@ export interface UpdatePgSubmissionProperties {
      * @type {NUMBER}
      */
     FileNumber?: number | null;
+    /**
+     * SubmissionDate
+     *
+     * Submitted Date
+     * @type {DATE_TIME}
+     */
+    SubmissionDate?: string | null;
 }
 /**
  * UpdatePgSubmission

package/dist/entities-v2/Case.d.ts

@@ -565,8 +565,148 @@ export declare enum CaseComplaint {
  * Valid values for Case.PrimaryException
  *
  * Primary Exception
+ *
+ * @remarks Available options:
+ * - `INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION` - Installations - Civil Works & Construction
+ * - `INSTALLATIONS_ENGINEER_QUALITY` - Installations - Engineer Quality
+ * - `INSTALLATIONS_SCHEDULING_&_COORDINATION` - Installations - Scheduling & Coordination
+ * - `INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES` - Installations - Technical Installation Issues
+ * - `SALES_MISREPRESENTATION_&_ACCURACY_FAILURES` - Sales - Misrepresentation & Accuracy Failures
+ * - `SALES_PRESSURE_&_ETHICS` - Sales - Pressure & Ethics
+ * - `SALES_PRICING_&_COMMERCIAL` - Sales - Pricing & Commercial
+ * - `SERVICE_AGENT_CONDUCT` - Service - Agent Conduct
+ * - `SERVICE_ESCALATION_PROCESS` - Service - Escalation process
+ * - `SERVICE_ISSUE_RECOGNITION` - Service - Issue recognition
+ * - `SERVICE_MISINFORMATION` - Service - Mis-Information
+ * - `SERVICE_RESPONSE_TIMES` - Service - Response Times
+ * - `SERVICE_VERBAL_COMMUNICATION` - Service - Verbal communication
  */
 export declare enum CasePrimaryException {
+    INSTALLATIONS_CIVIL_WORKS_CONSTRUCTION = "INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION",
+    INSTALLATIONS_ENGINEER_QUALITY = "INSTALLATIONS_ENGINEER_QUALITY",
+    INSTALLATIONS_SCHEDULING_COORDINATION = "INSTALLATIONS_SCHEDULING_&_COORDINATION",
+    INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES = "INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES",
+    SALES_MISREPRESENTATION_ACCURACY_FAILURES = "SALES_MISREPRESENTATION_&_ACCURACY_FAILURES",
+    SALES_PRESSURE_ETHICS = "SALES_PRESSURE_&_ETHICS",
+    SALES_PRICING_COMMERCIAL = "SALES_PRICING_&_COMMERCIAL",
+    SERVICE_AGENT_CONDUCT = "SERVICE_AGENT_CONDUCT",
+    SERVICE_ESCALATION_PROCESS = "SERVICE_ESCALATION_PROCESS",
+    SERVICE_ISSUE_RECOGNITION = "SERVICE_ISSUE_RECOGNITION",
+    SERVICE_MIS_INFORMATION = "SERVICE_MISINFORMATION",
+    SERVICE_RESPONSE_TIMES = "SERVICE_RESPONSE_TIMES",
+    SERVICE_VERBAL_COMMUNICATION = "SERVICE_VERBAL_COMMUNICATION"
+}
+/**
+ * Valid values for Case.PrimaryExceptionReason
+ *
+ * Primary Exception reason
+ *
+ * @remarks Available options:
+ * - `AGENT_AUDIBILITY` - Agent audibility
+ * - `ARTIFICIAL_URGENCY` - Artificial urgency
+ * - `CALL_HOLD_TIMES` - Call hold times
+ * - `CAPABILITY_OVERSTATEMENT` - Capability Overstatement
+ * - `CHAT_UNAVAILABLE_OR_SLOW` - Chat unavailable or slow
+ * - `COMPLAINT_NOT_ACKNOWLEDGED` - Complaint not acknowledged
+ * - `CONFLICTING_INFORMATION` - Conflicting information
+ * - `CONFLICTING_INFORMATION_PROVIDED` - Conflicting information provided
+ * - `CREW_AVAILABILITY_ISSUES` - Crew availability issues
+ * - `DISCOUNT_MISALIGNMENT` - Discount misalignment
+ * - `DISMISSED_THEIR_COMPLAINT` - Dismissed their complaint
+ * - `DISMISSIVE` - Dismissive
+ * - `DUCT_BLOCKAGE_ISSUES` - Duct blockage issues
+ * - `EMAIL_RESPONSE_TIMES` - Email response times
+ * - `ENGINEER_CONDUCT` - Engineer conduct
+ * - ... and 38 more
+ */
+export declare enum CasePrimaryExceptionReason {
+    AGENT_AUDIBILITY = "AGENT_AUDIBILITY",
+    ARTIFICIAL_URGENCY = "ARTIFICIAL_URGENCY",
+    CALL_HOLD_TIMES = "CALL_HOLD_TIMES",
+    CAPABILITY_OVERSTATEMENT = "CAPABILITY_OVERSTATEMENT",
+    CHAT_UNAVAILABLE_OR_SLOW = "CHAT_UNAVAILABLE_OR_SLOW",
+    COMPLAINT_NOT_ACKNOWLEDGED = "COMPLAINT_NOT_ACKNOWLEDGED",
+    CONFLICTING_INFORMATION = "CONFLICTING_INFORMATION",
+    CONFLICTING_INFORMATION_PROVIDED = "CONFLICTING_INFORMATION_PROVIDED",
+    CREW_AVAILABILITY_ISSUES = "CREW_AVAILABILITY_ISSUES",
+    DISCOUNT_MISALIGNMENT = "DISCOUNT_MISALIGNMENT",
+    DISMISSED_THEIR_COMPLAINT = "DISMISSED_THEIR_COMPLAINT",
+    DISMISSIVE = "DISMISSIVE",
+    DUCT_BLOCKAGE_ISSUES = "DUCT_BLOCKAGE_ISSUES",
+    EMAIL_RESPONSE_TIMES = "EMAIL_RESPONSE_TIMES",
+    ENGINEER_CONDUCT = "ENGINEER_CONDUCT",
+    ENGINEER_TIMES_INCORRECT = "ENGINEER_TIMES_INCORRECT",
+    ESCALATION_PROCESS_NOT_FOLLOWED = "ESCALATION_PROCESS_NOT_FOLLOWED",
+    FEATURE_MISREPRESENTATION = "FEATURE_MISREPRESENTATION",
+    FORCED_UPSELL = "FORCED_UPSELL",
+    HIDDEN_FEES = "HIDDEN_FEES",
+    HIGH_PRESSURE_TACTICS = "HIGH-PRESSURE_TACTICS",
+    INACCURATE_COMPARISONS = "INACCURATE_COMPARISONS",
+    IN_A_RUSH_TO_FINISH = "IN_A_RUSH_TO_FINISH",
+    INCOMPLETE_NETWORK_TESTING = "INCOMPLETE_NETWORK_TESTING",
+    INCOMPLETE_RESOLUTION = "INCOMPLETE_RESOLUTION",
+    INCORRECT_PRICING = "INCORRECT_PRICING",
+    INFORMATION_WITHHELD = "INFORMATION_WITHHELD",
+    LACK_OF_EMPATHY = "LACK_OF_EMPATHY",
+    LEFT_A_MESS = "LEFT_A_MESS",
+    MIS_ADVISED_THE_CUSTOMER = "MISADVISED_THE_CUSTOMER",
+    MISSED_CALLBACKS = "MISSED_CALLBACKS",
+    MISSED_INSTALL_APPOINTMENT = "MISSED_INSTALL_APPOINTMENT",
+    NO_ID = "NO_ID",
+    NO_SHOW_TECHNICIAN = "NO_SHOW_TECHNICIAN",
+    NO_UPDATE_AFTER_INITIAL_CONTACT = "NO_UPDATE_AFTER_INITIAL_CONTACT",
+    PERMIT_APPROVAL_DELAYS = "PERMIT_APPROVAL_DELAYS",
+    POOR_CUSTOMER_COORDINATION = "POOR_CUSTOMER_COORDINATION",
+    POOR_INSTALLATION_QUALITY = "POOR_INSTALLATION_QUALITY",
+    POOR_OR_NO_OBJECTION_HANDLING = "POOR_OR_NO_OBJECTION_HANDLING",
+    QUOTE_ERRORS = "QUOTE_ERRORS",
+    REPEATED_RESCHEDULES = "REPEATED_RESCHEDULES",
+    RUDE_OR_UNHELPFUL_BEHAVIOR = "RUDE_OR_UNHELPFUL_BEHAVIOR",
+    SURFACE_REINSTATEMENT_ISSUES = "SURFACE_REINSTATEMENT_ISSUES",
+    SURVEY_INCOMPLETE = "SURVEY_INCOMPLETE",
+    THIRD_PARTY_DAMAGE = "THIRD-PARTY_DAMAGE",
+    TRENCHING_DELAYS = "TRENCHING_DELAYS",
+    UNDISCLOSED_LIMITATIONS = "UNDISCLOSED_LIMITATIONS",
+    UNWANTED_BUNDLING = "UNWANTED_BUNDLING",
+    VENDOR_SCHEDULING_FAILURE = "VENDOR_SCHEDULING_FAILURE",
+    VERBAL_VS_WRITTEN_MISMATCH = "VERBAL_VS_WRITTEN_MISMATCH",
+    VULNERABILITY_MISSED = "VULNERABILITY_MISSED",
+    WAYLEAVE_DISPUTES = "WAYLEAVE_DISPUTES",
+    WRONG_ADVICE = "WRONG_ADVICE"
+}
+/**
+ * Valid values for Case.CsatAgentReason
+ *
+ * Main reason for the agent CSAT score.
+ *
+ * @remarks Available options:
+ * - `INTERACTION_TOOK_TOO_LONG`
+ * - `OTHER`
+ * - `POOR_COMMUNICATION_OR_TONE`
+ * - `PROVIDED_INFORMATION_UNCLEAR`
+ */
+export declare enum CaseCsatAgentReason {
+    INTERACTION_TOOK_TOO_LONG = "INTERACTION_TOOK_TOO_LONG",
+    OTHER = "OTHER",
+    POOR_COMMUNICATION_OR_TONE = "POOR_COMMUNICATION_OR_TONE",
+    PROVIDED_INFORMATION_UNCLEAR = "PROVIDED_INFORMATION_UNCLEAR"
+}
+/**
+ * Valid values for Case.CsatResolutionReason
+ *
+ * Main reason for the resolution CSAT score.
+ *
+ * @remarks Available options:
+ * - `ADDITIONAL_STEPS_REQUIRED`
+ * - `ISSUE_NOT_FULLY_RESOLVED`
+ * - `OTHER`
+ * - `RESOLUTION_DID_NOT_WORK`
+ */
+export declare enum CaseCsatResolutionReason {
+    ADDITIONAL_STEPS_REQUIRED = "ADDITIONAL_STEPS_REQUIRED",
+    ISSUE_NOT_FULLY_RESOLVED = "ISSUE_NOT_FULLY_RESOLVED",
+    OTHER = "OTHER",
+    RESOLUTION_DID_NOT_WORK = "RESOLUTION_DID_NOT_WORK"
 }
 /**
  * Property keys for Case
@@ -716,7 +856,27 @@ export declare enum CasePropertyKeys {
     /** Previous AI Tags Accuracy */
     AiTagsPreviousAccuracy = "AiTagsPreviousAccuracy",
     /** Primary Exception */
-    PrimaryException = "PrimaryException"
+    PrimaryException = "PrimaryException",
+    /** Primary Exception reason */
+    PrimaryExceptionReason = "PrimaryExceptionReason",
+    /** Customer satisfaction score for the agent who handled the case. */
+    CsatAgentScore = "CsatAgentScore",
+    /** Main reason for the agent CSAT score. */
+    CsatAgentReason = "CsatAgentReason",
+    /** Reason when Agent CSAT Reason is OTHER. */
+    CsatAgentOtherReason = "CsatAgentOtherReason",
+    /** Optional customer comment about the agent. */
+    CsatAgentComment = "CsatAgentComment",
+    /** Customer satisfaction score for the resolution of the case. */
+    CsatResolutionScore = "CsatResolutionScore",
+    /** Main reason for the resolution CSAT score. */
+    CsatResolutionReason = "CsatResolutionReason",
+    /** Reason when Resolution CSAT Reason is OTHER. */
+    CsatResolutionOtherReason = "CsatResolutionOtherReason",
+    /** Optional customer comment about the resolution. */
+    CsatResolutionComment = "CsatResolutionComment",
+    /** Indicates whether a CSAT request has already been sent for this case. */
+    CsatSent = "CsatSent"
 }
 /**
  * Properties for Case records
@@ -1129,8 +1289,63 @@ export interface CaseProperties {
     /** Primary Exception
      *
      * @type {ENUM}
+     * @enum {CasePrimaryException}
      */
     PrimaryException: CasePrimaryException;
+    /** Primary Exception reason
+     *
+     * @type {ENUM}
+     * @enum {CasePrimaryExceptionReason}
+     */
+    PrimaryExceptionReason: CasePrimaryExceptionReason;
+    /** Customer satisfaction score for the agent who handled the case.
+     *
+     * @type {NUMBER}
+     */
+    CsatAgentScore: number;
+    /** Main reason for the agent CSAT score.
+     *
+     * @type {ENUM}
+     * @enum {CaseCsatAgentReason}
+     */
+    CsatAgentReason: CaseCsatAgentReason;
+    /** Reason when Agent CSAT Reason is OTHER.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatAgentOtherReason: string;
+    /** Optional customer comment about the agent.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatAgentComment: string;
+    /** Customer satisfaction score for the resolution of the case.
+     *
+     * @type {NUMBER}
+     */
+    CsatResolutionScore: number;
+    /** Main reason for the resolution CSAT score.
+     *
+     * @type {ENUM}
+     * @enum {CaseCsatResolutionReason}
+     */
+    CsatResolutionReason: CaseCsatResolutionReason;
+    /** Reason when Resolution CSAT Reason is OTHER.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatResolutionOtherReason: string;
+    /** Optional customer comment about the resolution.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatResolutionComment: string;
+    /** Indicates whether a CSAT request has already been sent for this case.
+     *
+     * @type {BOOLEAN}
+     * @default false
+     */
+    CsatSent: boolean;
 }
 /**
  * Properties for OUTAGE Case records
@@ -1543,8 +1758,63 @@ export interface OutageCaseProperties {
     /** Primary Exception
      *
      * @type {ENUM}
+     * @enum {CasePrimaryException}
      */
     PrimaryException: CasePrimaryException;
+    /** Primary Exception reason
+     *
+     * @type {ENUM}
+     * @enum {CasePrimaryExceptionReason}
+     */
+    PrimaryExceptionReason: CasePrimaryExceptionReason;
+    /** Customer satisfaction score for the agent who handled the case.
+     *
+     * @type {NUMBER}
+     */
+    CsatAgentScore: number;
+    /** Main reason for the agent CSAT score.
+     *
+     * @type {ENUM}
+     * @enum {CaseCsatAgentReason}
+     */
+    CsatAgentReason: CaseCsatAgentReason;
+    /** Reason when Agent CSAT Reason is OTHER.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatAgentOtherReason: string;
+    /** Optional customer comment about the agent.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatAgentComment: string;
+    /** Customer satisfaction score for the resolution of the case.
+     *
+     * @type {NUMBER}
+     */
+    CsatResolutionScore: number;
+    /** Main reason for the resolution CSAT score.
+     *
+     * @type {ENUM}
+     * @enum {CaseCsatResolutionReason}
+     */
+    CsatResolutionReason: CaseCsatResolutionReason;
+    /** Reason when Resolution CSAT Reason is OTHER.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatResolutionOtherReason: string;
+    /** Optional customer comment about the resolution.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatResolutionComment: string;
+    /** Indicates whether a CSAT request has already been sent for this case.
+     *
+     * @type {BOOLEAN}
+     * @default false
+     */
+    CsatSent: boolean;
 }
 /**
  * Case entity from SupportModule

package/dist/entities-v2/Case.js

@@ -12,8 +12,8 @@
  * Generated from Odin schema definition
  */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_OWNER_DELETED = exports.ROUTING_KEY_LINK_CASE_OWNER_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CasePrimaryException = exports.CaseComplaint = exports.CaseFormalComplaint = exports.CaseConversationStatus = exports.CaseCategory = exports.CaseProblem = exports.CaseSource = exports.CaseImpact = exports.CaseCsatReason = exports.CaseDpaCustomerType = exports.CaseSubCategory = exports.CaseReasonForReview = exports.CaseDpaCustomerCategory = exports.CaseBlockedReason = exports.CaseChannel = exports.CaseSla = exports.CaseOrigin = exports.CaseDeprecated = exports.CaseBusinessArea = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
-exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = void 0;
+exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_OWNER_DELETED = exports.ROUTING_KEY_LINK_CASE_OWNER_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseCsatResolutionReason = exports.CaseCsatAgentReason = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseComplaint = exports.CaseFormalComplaint = exports.CaseConversationStatus = exports.CaseCategory = exports.CaseProblem = exports.CaseSource = exports.CaseImpact = exports.CaseCsatReason = exports.CaseDpaCustomerType = exports.CaseSubCategory = exports.CaseReasonForReview = exports.CaseDpaCustomerCategory = exports.CaseBlockedReason = exports.CaseChannel = exports.CaseSla = exports.CaseOrigin = exports.CaseDeprecated = exports.CaseBusinessArea = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
+exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = void 0;
 const core_1 = require("@d19n/odin-types/dist/core");
 /**
  * Available types for Case records
@@ -572,10 +572,153 @@ var CaseComplaint;
  * Valid values for Case.PrimaryException
  *
  * Primary Exception
+ *
+ * @remarks Available options:
+ * - `INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION` - Installations - Civil Works & Construction
+ * - `INSTALLATIONS_ENGINEER_QUALITY` - Installations - Engineer Quality
+ * - `INSTALLATIONS_SCHEDULING_&_COORDINATION` - Installations - Scheduling & Coordination
+ * - `INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES` - Installations - Technical Installation Issues
+ * - `SALES_MISREPRESENTATION_&_ACCURACY_FAILURES` - Sales - Misrepresentation & Accuracy Failures
+ * - `SALES_PRESSURE_&_ETHICS` - Sales - Pressure & Ethics
+ * - `SALES_PRICING_&_COMMERCIAL` - Sales - Pricing & Commercial
+ * - `SERVICE_AGENT_CONDUCT` - Service - Agent Conduct
+ * - `SERVICE_ESCALATION_PROCESS` - Service - Escalation process
+ * - `SERVICE_ISSUE_RECOGNITION` - Service - Issue recognition
+ * - `SERVICE_MISINFORMATION` - Service - Mis-Information
+ * - `SERVICE_RESPONSE_TIMES` - Service - Response Times
+ * - `SERVICE_VERBAL_COMMUNICATION` - Service - Verbal communication
  */
 var CasePrimaryException;
 (function (CasePrimaryException) {
+    CasePrimaryException["INSTALLATIONS_CIVIL_WORKS_CONSTRUCTION"] = "INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION";
+    CasePrimaryException["INSTALLATIONS_ENGINEER_QUALITY"] = "INSTALLATIONS_ENGINEER_QUALITY";
+    CasePrimaryException["INSTALLATIONS_SCHEDULING_COORDINATION"] = "INSTALLATIONS_SCHEDULING_&_COORDINATION";
+    CasePrimaryException["INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES"] = "INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES";
+    CasePrimaryException["SALES_MISREPRESENTATION_ACCURACY_FAILURES"] = "SALES_MISREPRESENTATION_&_ACCURACY_FAILURES";
+    CasePrimaryException["SALES_PRESSURE_ETHICS"] = "SALES_PRESSURE_&_ETHICS";
+    CasePrimaryException["SALES_PRICING_COMMERCIAL"] = "SALES_PRICING_&_COMMERCIAL";
+    CasePrimaryException["SERVICE_AGENT_CONDUCT"] = "SERVICE_AGENT_CONDUCT";
+    CasePrimaryException["SERVICE_ESCALATION_PROCESS"] = "SERVICE_ESCALATION_PROCESS";
+    CasePrimaryException["SERVICE_ISSUE_RECOGNITION"] = "SERVICE_ISSUE_RECOGNITION";
+    CasePrimaryException["SERVICE_MIS_INFORMATION"] = "SERVICE_MISINFORMATION";
+    CasePrimaryException["SERVICE_RESPONSE_TIMES"] = "SERVICE_RESPONSE_TIMES";
+    CasePrimaryException["SERVICE_VERBAL_COMMUNICATION"] = "SERVICE_VERBAL_COMMUNICATION";
 })(CasePrimaryException = exports.CasePrimaryException || (exports.CasePrimaryException = {}));
+/**
+ * Valid values for Case.PrimaryExceptionReason
+ *
+ * Primary Exception reason
+ *
+ * @remarks Available options:
+ * - `AGENT_AUDIBILITY` - Agent audibility
+ * - `ARTIFICIAL_URGENCY` - Artificial urgency
+ * - `CALL_HOLD_TIMES` - Call hold times
+ * - `CAPABILITY_OVERSTATEMENT` - Capability Overstatement
+ * - `CHAT_UNAVAILABLE_OR_SLOW` - Chat unavailable or slow
+ * - `COMPLAINT_NOT_ACKNOWLEDGED` - Complaint not acknowledged
+ * - `CONFLICTING_INFORMATION` - Conflicting information
+ * - `CONFLICTING_INFORMATION_PROVIDED` - Conflicting information provided
+ * - `CREW_AVAILABILITY_ISSUES` - Crew availability issues
+ * - `DISCOUNT_MISALIGNMENT` - Discount misalignment
+ * - `DISMISSED_THEIR_COMPLAINT` - Dismissed their complaint
+ * - `DISMISSIVE` - Dismissive
+ * - `DUCT_BLOCKAGE_ISSUES` - Duct blockage issues
+ * - `EMAIL_RESPONSE_TIMES` - Email response times
+ * - `ENGINEER_CONDUCT` - Engineer conduct
+ * - ... and 38 more
+ */
+var CasePrimaryExceptionReason;
+(function (CasePrimaryExceptionReason) {
+    CasePrimaryExceptionReason["AGENT_AUDIBILITY"] = "AGENT_AUDIBILITY";
+    CasePrimaryExceptionReason["ARTIFICIAL_URGENCY"] = "ARTIFICIAL_URGENCY";
+    CasePrimaryExceptionReason["CALL_HOLD_TIMES"] = "CALL_HOLD_TIMES";
+    CasePrimaryExceptionReason["CAPABILITY_OVERSTATEMENT"] = "CAPABILITY_OVERSTATEMENT";
+    CasePrimaryExceptionReason["CHAT_UNAVAILABLE_OR_SLOW"] = "CHAT_UNAVAILABLE_OR_SLOW";
+    CasePrimaryExceptionReason["COMPLAINT_NOT_ACKNOWLEDGED"] = "COMPLAINT_NOT_ACKNOWLEDGED";
+    CasePrimaryExceptionReason["CONFLICTING_INFORMATION"] = "CONFLICTING_INFORMATION";
+    CasePrimaryExceptionReason["CONFLICTING_INFORMATION_PROVIDED"] = "CONFLICTING_INFORMATION_PROVIDED";
+    CasePrimaryExceptionReason["CREW_AVAILABILITY_ISSUES"] = "CREW_AVAILABILITY_ISSUES";
+    CasePrimaryExceptionReason["DISCOUNT_MISALIGNMENT"] = "DISCOUNT_MISALIGNMENT";
+    CasePrimaryExceptionReason["DISMISSED_THEIR_COMPLAINT"] = "DISMISSED_THEIR_COMPLAINT";
+    CasePrimaryExceptionReason["DISMISSIVE"] = "DISMISSIVE";
+    CasePrimaryExceptionReason["DUCT_BLOCKAGE_ISSUES"] = "DUCT_BLOCKAGE_ISSUES";
+    CasePrimaryExceptionReason["EMAIL_RESPONSE_TIMES"] = "EMAIL_RESPONSE_TIMES";
+    CasePrimaryExceptionReason["ENGINEER_CONDUCT"] = "ENGINEER_CONDUCT";
+    CasePrimaryExceptionReason["ENGINEER_TIMES_INCORRECT"] = "ENGINEER_TIMES_INCORRECT";
+    CasePrimaryExceptionReason["ESCALATION_PROCESS_NOT_FOLLOWED"] = "ESCALATION_PROCESS_NOT_FOLLOWED";
+    CasePrimaryExceptionReason["FEATURE_MISREPRESENTATION"] = "FEATURE_MISREPRESENTATION";
+    CasePrimaryExceptionReason["FORCED_UPSELL"] = "FORCED_UPSELL";
+    CasePrimaryExceptionReason["HIDDEN_FEES"] = "HIDDEN_FEES";
+    CasePrimaryExceptionReason["HIGH_PRESSURE_TACTICS"] = "HIGH-PRESSURE_TACTICS";
+    CasePrimaryExceptionReason["INACCURATE_COMPARISONS"] = "INACCURATE_COMPARISONS";
+    CasePrimaryExceptionReason["IN_A_RUSH_TO_FINISH"] = "IN_A_RUSH_TO_FINISH";
+    CasePrimaryExceptionReason["INCOMPLETE_NETWORK_TESTING"] = "INCOMPLETE_NETWORK_TESTING";
+    CasePrimaryExceptionReason["INCOMPLETE_RESOLUTION"] = "INCOMPLETE_RESOLUTION";
+    CasePrimaryExceptionReason["INCORRECT_PRICING"] = "INCORRECT_PRICING";
+    CasePrimaryExceptionReason["INFORMATION_WITHHELD"] = "INFORMATION_WITHHELD";
+    CasePrimaryExceptionReason["LACK_OF_EMPATHY"] = "LACK_OF_EMPATHY";
+    CasePrimaryExceptionReason["LEFT_A_MESS"] = "LEFT_A_MESS";
+    CasePrimaryExceptionReason["MIS_ADVISED_THE_CUSTOMER"] = "MISADVISED_THE_CUSTOMER";
+    CasePrimaryExceptionReason["MISSED_CALLBACKS"] = "MISSED_CALLBACKS";
+    CasePrimaryExceptionReason["MISSED_INSTALL_APPOINTMENT"] = "MISSED_INSTALL_APPOINTMENT";
+    CasePrimaryExceptionReason["NO_ID"] = "NO_ID";
+    CasePrimaryExceptionReason["NO_SHOW_TECHNICIAN"] = "NO_SHOW_TECHNICIAN";
+    CasePrimaryExceptionReason["NO_UPDATE_AFTER_INITIAL_CONTACT"] = "NO_UPDATE_AFTER_INITIAL_CONTACT";
+    CasePrimaryExceptionReason["PERMIT_APPROVAL_DELAYS"] = "PERMIT_APPROVAL_DELAYS";
+    CasePrimaryExceptionReason["POOR_CUSTOMER_COORDINATION"] = "POOR_CUSTOMER_COORDINATION";
+    CasePrimaryExceptionReason["POOR_INSTALLATION_QUALITY"] = "POOR_INSTALLATION_QUALITY";
+    CasePrimaryExceptionReason["POOR_OR_NO_OBJECTION_HANDLING"] = "POOR_OR_NO_OBJECTION_HANDLING";
+    CasePrimaryExceptionReason["QUOTE_ERRORS"] = "QUOTE_ERRORS";
+    CasePrimaryExceptionReason["REPEATED_RESCHEDULES"] = "REPEATED_RESCHEDULES";
+    CasePrimaryExceptionReason["RUDE_OR_UNHELPFUL_BEHAVIOR"] = "RUDE_OR_UNHELPFUL_BEHAVIOR";
+    CasePrimaryExceptionReason["SURFACE_REINSTATEMENT_ISSUES"] = "SURFACE_REINSTATEMENT_ISSUES";
+    CasePrimaryExceptionReason["SURVEY_INCOMPLETE"] = "SURVEY_INCOMPLETE";
+    CasePrimaryExceptionReason["THIRD_PARTY_DAMAGE"] = "THIRD-PARTY_DAMAGE";
+    CasePrimaryExceptionReason["TRENCHING_DELAYS"] = "TRENCHING_DELAYS";
+    CasePrimaryExceptionReason["UNDISCLOSED_LIMITATIONS"] = "UNDISCLOSED_LIMITATIONS";
+    CasePrimaryExceptionReason["UNWANTED_BUNDLING"] = "UNWANTED_BUNDLING";
+    CasePrimaryExceptionReason["VENDOR_SCHEDULING_FAILURE"] = "VENDOR_SCHEDULING_FAILURE";
+    CasePrimaryExceptionReason["VERBAL_VS_WRITTEN_MISMATCH"] = "VERBAL_VS_WRITTEN_MISMATCH";
+    CasePrimaryExceptionReason["VULNERABILITY_MISSED"] = "VULNERABILITY_MISSED";
+    CasePrimaryExceptionReason["WAYLEAVE_DISPUTES"] = "WAYLEAVE_DISPUTES";
+    CasePrimaryExceptionReason["WRONG_ADVICE"] = "WRONG_ADVICE";
+})(CasePrimaryExceptionReason = exports.CasePrimaryExceptionReason || (exports.CasePrimaryExceptionReason = {}));
+/**
+ * Valid values for Case.CsatAgentReason
+ *
+ * Main reason for the agent CSAT score.
+ *
+ * @remarks Available options:
+ * - `INTERACTION_TOOK_TOO_LONG`
+ * - `OTHER`
+ * - `POOR_COMMUNICATION_OR_TONE`
+ * - `PROVIDED_INFORMATION_UNCLEAR`
+ */
+var CaseCsatAgentReason;
+(function (CaseCsatAgentReason) {
+    CaseCsatAgentReason["INTERACTION_TOOK_TOO_LONG"] = "INTERACTION_TOOK_TOO_LONG";
+    CaseCsatAgentReason["OTHER"] = "OTHER";
+    CaseCsatAgentReason["POOR_COMMUNICATION_OR_TONE"] = "POOR_COMMUNICATION_OR_TONE";
+    CaseCsatAgentReason["PROVIDED_INFORMATION_UNCLEAR"] = "PROVIDED_INFORMATION_UNCLEAR";
+})(CaseCsatAgentReason = exports.CaseCsatAgentReason || (exports.CaseCsatAgentReason = {}));
+/**
+ * Valid values for Case.CsatResolutionReason
+ *
+ * Main reason for the resolution CSAT score.
+ *
+ * @remarks Available options:
+ * - `ADDITIONAL_STEPS_REQUIRED`
+ * - `ISSUE_NOT_FULLY_RESOLVED`
+ * - `OTHER`
+ * - `RESOLUTION_DID_NOT_WORK`
+ */
+var CaseCsatResolutionReason;
+(function (CaseCsatResolutionReason) {
+    CaseCsatResolutionReason["ADDITIONAL_STEPS_REQUIRED"] = "ADDITIONAL_STEPS_REQUIRED";
+    CaseCsatResolutionReason["ISSUE_NOT_FULLY_RESOLVED"] = "ISSUE_NOT_FULLY_RESOLVED";
+    CaseCsatResolutionReason["OTHER"] = "OTHER";
+    CaseCsatResolutionReason["RESOLUTION_DID_NOT_WORK"] = "RESOLUTION_DID_NOT_WORK";
+})(CaseCsatResolutionReason = exports.CaseCsatResolutionReason || (exports.CaseCsatResolutionReason = {}));
 /**
  * Property keys for Case
  * Use these constants instead of string literals for type safety
@@ -726,6 +869,26 @@ var CasePropertyKeys;
     CasePropertyKeys["AiTagsPreviousAccuracy"] = "AiTagsPreviousAccuracy";
     /** Primary Exception */
     CasePropertyKeys["PrimaryException"] = "PrimaryException";
+    /** Primary Exception reason */
+    CasePropertyKeys["PrimaryExceptionReason"] = "PrimaryExceptionReason";
+    /** Customer satisfaction score for the agent who handled the case. */
+    CasePropertyKeys["CsatAgentScore"] = "CsatAgentScore";
+    /** Main reason for the agent CSAT score. */
+    CasePropertyKeys["CsatAgentReason"] = "CsatAgentReason";
+    /** Reason when Agent CSAT Reason is OTHER. */
+    CasePropertyKeys["CsatAgentOtherReason"] = "CsatAgentOtherReason";
+    /** Optional customer comment about the agent. */
+    CasePropertyKeys["CsatAgentComment"] = "CsatAgentComment";
+    /** Customer satisfaction score for the resolution of the case. */
+    CasePropertyKeys["CsatResolutionScore"] = "CsatResolutionScore";
+    /** Main reason for the resolution CSAT score. */
+    CasePropertyKeys["CsatResolutionReason"] = "CsatResolutionReason";
+    /** Reason when Resolution CSAT Reason is OTHER. */
+    CasePropertyKeys["CsatResolutionOtherReason"] = "CsatResolutionOtherReason";
+    /** Optional customer comment about the resolution. */
+    CasePropertyKeys["CsatResolutionComment"] = "CsatResolutionComment";
+    /** Indicates whether a CSAT request has already been sent for this case. */
+    CasePropertyKeys["CsatSent"] = "CsatSent";
 })(CasePropertyKeys = exports.CasePropertyKeys || (exports.CasePropertyKeys = {}));
 /**
  * Case entity from SupportModule

package/dist/entities-v2/Lead.d.ts

@@ -200,7 +200,11 @@ export declare enum LeadPropertyKeys {
     /** company position (Sales - Lead) */
     CompanyPosition = "CompanyPosition",
     /** Data field for Lead records. Used by Sales team. */
-    Vat = "VAT"
+    Vat = "VAT",
+    /** External Reference */
+    ExternalReference = "ExternalReference",
+    /** Address */
+    Address = "Address"
 }
 /**
  * Properties for Lead records
@@ -404,6 +408,16 @@ export interface LeadProperties {
      * @hidden This field is hidden in the UI
      */
     Vat: number;
+    /** External Reference
+     *
+     * @type {TEXT}
+     */
+    ExternalReference: string;
+    /** Address
+     *
+     * @type {LOOKUP}
+     */
+    Address: string;
 }
 /**
  * Lead entity from CrmModule

package/dist/entities-v2/Lead.js

@@ -195,6 +195,10 @@ var LeadPropertyKeys;
     LeadPropertyKeys["CompanyPosition"] = "CompanyPosition";
     /** Data field for Lead records. Used by Sales team. */
     LeadPropertyKeys["Vat"] = "VAT";
+    /** External Reference */
+    LeadPropertyKeys["ExternalReference"] = "ExternalReference";
+    /** Address */
+    LeadPropertyKeys["Address"] = "Address";
 })(LeadPropertyKeys = exports.LeadPropertyKeys || (exports.LeadPropertyKeys = {}));
 /**
  * Lead entity from CrmModule

package/dist/records-v2/LeadRecord.d.ts

@@ -22,6 +22,7 @@ import { IOdinProvider } from '@d19n/odin-sdk-generator/dist/odin-sdk-types';
 import { RecordLinkManager } from '@d19n/odin-sdk-generator/dist/record-link-manager';
 import { LeadProperties } from '../entities-v2/Lead';
 import { CreateLeadProperties } from '../actions-v2/CreateLeadDto';
+import { CreateLeadFromBrskProperties } from '../actions-v2/CreateLeadFromBrskDto';
 import { UpdateLeadProperties } from '../actions-v2/UpdateLeadDto';
 import { NoteRecord } from './NoteRecord';
 import { CallRecord } from './CallRecord';
@@ -392,6 +393,34 @@ export declare class LeadRecord<TProps = LeadProperties> {
         journeyId?: string;
         stageKey?: string;
     }): ActionBuilder;
+    /**
+     * CreateLeadFromBrsk
+     *
+     * Creates a new Lead record with the specified properties.
+     * Returns an ActionBuilder - call .execute() to create or .dryRun() for debugging.
+     *
+     * @param properties - The properties for the new record
+     * @param options - Optional settings
+     * @param options.type - Override the record type
+     * @param options.journeyId - Associate with a journey
+     * @param options.stageKey - Set initial pipeline stage
+     * @returns ActionBuilder - call .execute() to create or .dryRun() for payload
+     *
+     * @example
+     * ```typescript
+     * // Create with properties
+     * const record = odinClient.leads.new();
+     * await record.createLeadFromBrsk({ ... }).execute();
+     *
+     * // Dry run (for debugging)
+     * const payload = record.createLeadFromBrsk({ ... }).dryRun();
+     * ```
+     */
+    createLeadFromBrsk(properties: CreateLeadFromBrskProperties, options?: {
+        type?: string;
+        journeyId?: string;
+        stageKey?: string;
+    }): ActionBuilder;
     /**
      * MoveLeadToContacted
      *

package/dist/records-v2/LeadRecord.js

@@ -582,6 +582,42 @@ class LeadRecord {
         };
         return new ActionBuilder(this._provider, 'CrmModule', 'Lead', payload, () => { this._pendingLinks = []; });
     }
+    /**
+     * CreateLeadFromBrsk
+     *
+     * Creates a new Lead record with the specified properties.
+     * Returns an ActionBuilder - call .execute() to create or .dryRun() for debugging.
+     *
+     * @param properties - The properties for the new record
+     * @param options - Optional settings
+     * @param options.type - Override the record type
+     * @param options.journeyId - Associate with a journey
+     * @param options.stageKey - Set initial pipeline stage
+     * @returns ActionBuilder - call .execute() to create or .dryRun() for payload
+     *
+     * @example
+     * ```typescript
+     * // Create with properties
+     * const record = odinClient.leads.new();
+     * await record.createLeadFromBrsk({ ... }).execute();
+     *
+     * // Dry run (for debugging)
+     * const payload = record.createLeadFromBrsk({ ... }).dryRun();
+     * ```
+     */
+    createLeadFromBrsk(properties, options) {
+        var _a, _b;
+        const payload = {
+            entity: 'CrmModule:Lead',
+            type: (_a = options === null || options === void 0 ? void 0 : options.type) !== null && _a !== void 0 ? _a : (_b = this._record) === null || _b === void 0 ? void 0 : _b.type,
+            actionName: 'CreateLeadFromBrsk',
+            properties: properties || {},
+            associations: this._pendingLinks.length > 0 ? this._pendingLinks : undefined,
+            journeyId: options === null || options === void 0 ? void 0 : options.journeyId,
+            stageKey: options === null || options === void 0 ? void 0 : options.stageKey,
+        };
+        return new ActionBuilder(this._provider, 'CrmModule', 'Lead', payload, () => { this._pendingLinks = []; });
+    }
     // ============================================
     // UPDATE ACTIONS (require existing record)
     // ============================================

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@d19n/youfibre-odin-sdk",
-  "version": "1.0.349",
+  "version": "1.0.351",
   "description": "",
   "author": "@d19n",
   "license": "UNLICENSED",
@@ -11,8 +11,8 @@
     "typescript": "4.8.4"
   },
   "dependencies": {
-    "@d19n/odin-sdk-generator": "^3.0.218",
-    "@d19n/odin-types": "^3.0.28"
+    "@d19n/odin-sdk-generator": "^3.0.223",
+    "@d19n/odin-types": "^3.0.29"
   },
   "scripts": {
     "release:beta": "rm -rf dist && tsc && npm version prerelease --preid=beta && git push && npm publish --tag beta",