@d19n/youfibre-odin-sdk 1.0.349 → 1.0.350

package/README.md

@@ -351,7 +351,7 @@ This SDK includes **163** entities across **12** modules.
 
 ## Actions
 
-This SDK includes **538** actions.
+This SDK includes **539** actions.
 
 ### Action Types
 
@@ -1201,6 +1201,7 @@ This SDK includes **538** actions.
 |--------|------|-------|
 | `CreateLead` | CREATE | k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLead |
 | `CreateLeadFromAddress` | CREATE | k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLead |
+| `CreateLeadFromBrsk` | CREATE | k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk |
 | `MoveLeadToContacted` | STAGE_TRANSITION | k1.t-hEOJjsDb.CrmModule.Lead.Transition.MoveLeadToContacted |
 | `MoveLeadToLost` | STAGE_TRANSITION | k1.t-hEOJjsDb.CrmModule.Lead.Transition.MoveLeadToLost |
 | `MoveLeadToQualified` | STAGE_TRANSITION | k1.t-hEOJjsDb.CrmModule.Lead.Transition.MoveLeadToQualified |

package/dist/actions-v2/AddressUpdateDto.d.ts

@@ -22,9 +22,16 @@ export interface AddressUpdateMessage extends OdinRecordUpdatedEvent<AddressUpda
  * Properties for AddressUpdate action
  *
  * @property Required fields: 0
- * @property Optional fields: 5
+ * @property Optional fields: 6
  */
 export interface AddressUpdateProperties {
+    /**
+     * build status
+     *
+     * current build status for the area (Sales - Address)
+     * @type {TEXT}
+     */
+    BuildStatus?: string | null;
     /**
      * Classification
      *

package/dist/actions-v2/CreateLeadFromBrskDto.d.ts

@@ -0,0 +1,104 @@
+/**
+ * CreateLeadFromBrsk Action DTO
+ *
+ * CreateLeadFromBrsk
+ *
+ * @module CrmModule
+ * @entity Lead
+ * @actionKey CreateLeadFromBrsk
+ * @event k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ */
+import { OdinRecordCreateDto, OdinRecordCreatedEvent } from '@d19n/odin-types/dist/core';
+/**
+ * RabbitMQ message payload for CreateLeadFromBrsk created events
+ *
+ * @event k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk
+ */
+export interface CreateLeadFromBrskMessage extends OdinRecordCreatedEvent<CreateLeadFromBrskDto, CreateLeadFromBrskProperties> {
+}
+/**
+ * Properties for CreateLeadFromBrsk action
+ *
+ * @property Required fields: 4
+ * @property Optional fields: 2
+ */
+export interface CreateLeadFromBrskProperties {
+    /**
+     * EmailAddress
+     *
+     * email address (Sales - Lead)
+     * @type {EMAIL}
+     * @required
+     */
+    EmailAddress: string;
+    /**
+     * ExternalReference
+     *
+     * External Reference
+     * @type {TEXT}
+     * @required
+     */
+    ExternalReference: string;
+    /**
+     * Type
+     *
+     * Type of lead (Sales - Lead)
+     * @type {ENUM}
+     * @required
+     */
+    Type: string;
+    /**
+     * source
+     *
+     * Lead source (Sales - Lead)
+     * @type {ENUM}
+     * @required
+     */
+    Source: string;
+    /**
+     * FirstName
+     *
+     * Display name/title for Lead records. Primary identifier for Sales team.
+     * @type {TEXT}
+     */
+    FirstName?: string | null;
+    /**
+     * LastName
+     *
+     * Display name/title for Lead records. Primary identifier for Sales team.
+     * @type {TEXT}
+     */
+    LastName?: string | null;
+}
+/**
+ * CreateLeadFromBrsk
+ *
+ * @actionType CREATE - Creates a new Lead record
+ * @module CrmModule
+ * @entity Lead
+ * @event k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk
+ * @permission schema.action.createleadfrombrsk.trigger
+ * @benchmark This action is tracked for performance benchmarks
+ */
+export declare class CreateLeadFromBrskDto extends OdinRecordCreateDto<CreateLeadFromBrskProperties> {
+    /** Used by SDK generators to identify action type */
+    static readonly ACTION_TYPE = "CREATE";
+    static readonly ACTION_KEY = "CreateLeadFromBrsk";
+    static readonly MODULE_NAME = "CrmModule";
+    static readonly ENTITIES: string[];
+    static readonly EVENT_NAME = "k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk";
+    static readonly PERMISSION = "schema.action.createleadfrombrsk.trigger";
+    /** Step metadata - entity this action targets */
+    static readonly STEP_ENTITY = "CrmModule:Lead";
+    static readonly STEP_SCHEMA_ID = "af31abc1-5d28-4a12-ba22-2da7d44febba";
+    static readonly STEP_SCHEMA_ACTION_ID = "35f1933e-5bec-499f-8600-25d5813e7553";
+    static readonly AUTO_LINK_PARENT = true;
+    readonly actionName: string;
+    readonly schemaActionId: string;
+    readonly entity: string;
+    constructor(properties: CreateLeadFromBrskProperties, options?: {
+        journeyId?: string;
+    });
+}

package/dist/actions-v2/CreateLeadFromBrskDto.js

@@ -0,0 +1,52 @@
+"use strict";
+/**
+ * CreateLeadFromBrsk Action DTO
+ *
+ * CreateLeadFromBrsk
+ *
+ * @module CrmModule
+ * @entity Lead
+ * @actionKey CreateLeadFromBrsk
+ * @event k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CreateLeadFromBrskDto = void 0;
+const core_1 = require("@d19n/odin-types/dist/core");
+/**
+ * CreateLeadFromBrsk
+ *
+ * @actionType CREATE - Creates a new Lead record
+ * @module CrmModule
+ * @entity Lead
+ * @event k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk
+ * @permission schema.action.createleadfrombrsk.trigger
+ * @benchmark This action is tracked for performance benchmarks
+ */
+class CreateLeadFromBrskDto extends core_1.OdinRecordCreateDto {
+    constructor(properties, options) {
+        super({
+            entity: 'CrmModule:Lead',
+            type: undefined,
+            properties,
+            journeyId: options === null || options === void 0 ? void 0 : options.journeyId,
+        });
+        this.actionName = 'CreateLeadFromBrsk';
+        this.schemaActionId = '35f1933e-5bec-499f-8600-25d5813e7553';
+        this.entity = 'CrmModule:Lead';
+    }
+}
+exports.CreateLeadFromBrskDto = CreateLeadFromBrskDto;
+/** Used by SDK generators to identify action type */
+CreateLeadFromBrskDto.ACTION_TYPE = 'CREATE';
+CreateLeadFromBrskDto.ACTION_KEY = 'CreateLeadFromBrsk';
+CreateLeadFromBrskDto.MODULE_NAME = 'CrmModule';
+CreateLeadFromBrskDto.ENTITIES = ['Lead'];
+CreateLeadFromBrskDto.EVENT_NAME = 'k1.t-hEOJjsDb.CrmModule.Lead.Create.CreateLeadFromBrsk';
+CreateLeadFromBrskDto.PERMISSION = 'schema.action.createleadfrombrsk.trigger';
+/** Step metadata - entity this action targets */
+CreateLeadFromBrskDto.STEP_ENTITY = 'CrmModule:Lead';
+CreateLeadFromBrskDto.STEP_SCHEMA_ID = 'af31abc1-5d28-4a12-ba22-2da7d44febba';
+CreateLeadFromBrskDto.STEP_SCHEMA_ACTION_ID = '35f1933e-5bec-499f-8600-25d5813e7553';
+CreateLeadFromBrskDto.AUTO_LINK_PARENT = true;

package/dist/actions-v2/EditCaseFormDto.d.ts

@@ -22,7 +22,7 @@ export interface EditCaseFormMessage extends OdinRecordUpdatedEvent<EditCaseForm
  * Properties for EditCaseForm action
  *
  * @property Required fields: 0
- * @property Optional fields: 8
+ * @property Optional fields: 7
  */
 export interface EditCaseFormProperties {
     /**
@@ -39,6 +39,22 @@ export interface EditCaseFormProperties {
      * @type {ENUM}
      */
     FormalComplaint?: string | null;
+    /**
+     * Primary Exception
+     *
+     * Primary Exception
+     * @type {ENUM}
+     * @visibleWhen Complaint = ["YES"] AND FormalComplaint = ["YES"]
+     */
+    PrimaryException?: string | null;
+    /**
+     * Primary Exception reason
+     *
+     * Primary Exception reason
+     * @type {ENUM}
+     * @visibleWhen PrimaryException = ["*"]
+     */
+    PrimaryExceptionReason?: string | null;
     /**
      * BlockedReason
      *

package/dist/actions-v2/UpdatePgSubmissionDto.d.ts

@@ -23,7 +23,7 @@ export interface UpdatePgSubmissionMessage extends OdinRecordUpdatedEvent<Update
  * Properties for UpdatePgSubmission action
  *
  * @property Required fields: 0
- * @property Optional fields: 8
+ * @property Optional fields: 9
  */
 export interface UpdatePgSubmissionProperties {
     /**
@@ -82,6 +82,13 @@ export interface UpdatePgSubmissionProperties {
      * @type {NUMBER}
      */
     FileNumber?: number | null;
+    /**
+     * SubmissionDate
+     *
+     * Submitted Date
+     * @type {DATE_TIME}
+     */
+    SubmissionDate?: string | null;
 }
 /**
  * UpdatePgSubmission

package/dist/entities-v2/Case.d.ts

@@ -565,8 +565,148 @@ export declare enum CaseComplaint {
  * Valid values for Case.PrimaryException
  *
  * Primary Exception
+ *
+ * @remarks Available options:
+ * - `INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION` - Installations - Civil Works & Construction
+ * - `INSTALLATIONS_ENGINEER_QUALITY` - Installations - Engineer Quality
+ * - `INSTALLATIONS_SCHEDULING_&_COORDINATION` - Installations - Scheduling & Coordination
+ * - `INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES` - Installations - Technical Installation Issues
+ * - `SALES_MISREPRESENTATION_&_ACCURACY_FAILURES` - Sales - Misrepresentation & Accuracy Failures
+ * - `SALES_PRESSURE_&_ETHICS` - Sales - Pressure & Ethics
+ * - `SALES_PRICING_&_COMMERCIAL` - Sales - Pricing & Commercial
+ * - `SERVICE_AGENT_CONDUCT` - Service - Agent Conduct
+ * - `SERVICE_ESCALATION_PROCESS` - Service - Escalation process
+ * - `SERVICE_ISSUE_RECOGNITION` - Service - Issue recognition
+ * - `SERVICE_MISINFORMATION` - Service - Mis-Information
+ * - `SERVICE_RESPONSE_TIMES` - Service - Response Times
+ * - `SERVICE_VERBAL_COMMUNICATION` - Service - Verbal communication
  */
 export declare enum CasePrimaryException {
+    INSTALLATIONS_CIVIL_WORKS_CONSTRUCTION = "INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION",
+    INSTALLATIONS_ENGINEER_QUALITY = "INSTALLATIONS_ENGINEER_QUALITY",
+    INSTALLATIONS_SCHEDULING_COORDINATION = "INSTALLATIONS_SCHEDULING_&_COORDINATION",
+    INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES = "INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES",
+    SALES_MISREPRESENTATION_ACCURACY_FAILURES = "SALES_MISREPRESENTATION_&_ACCURACY_FAILURES",
+    SALES_PRESSURE_ETHICS = "SALES_PRESSURE_&_ETHICS",
+    SALES_PRICING_COMMERCIAL = "SALES_PRICING_&_COMMERCIAL",
+    SERVICE_AGENT_CONDUCT = "SERVICE_AGENT_CONDUCT",
+    SERVICE_ESCALATION_PROCESS = "SERVICE_ESCALATION_PROCESS",
+    SERVICE_ISSUE_RECOGNITION = "SERVICE_ISSUE_RECOGNITION",
+    SERVICE_MIS_INFORMATION = "SERVICE_MISINFORMATION",
+    SERVICE_RESPONSE_TIMES = "SERVICE_RESPONSE_TIMES",
+    SERVICE_VERBAL_COMMUNICATION = "SERVICE_VERBAL_COMMUNICATION"
+}
+/**
+ * Valid values for Case.PrimaryExceptionReason
+ *
+ * Primary Exception reason
+ *
+ * @remarks Available options:
+ * - `AGENT_AUDIBILITY` - Agent audibility
+ * - `ARTIFICIAL_URGENCY` - Artificial urgency
+ * - `CALL_HOLD_TIMES` - Call hold times
+ * - `CAPABILITY_OVERSTATEMENT` - Capability Overstatement
+ * - `CHAT_UNAVAILABLE_OR_SLOW` - Chat unavailable or slow
+ * - `COMPLAINT_NOT_ACKNOWLEDGED` - Complaint not acknowledged
+ * - `CONFLICTING_INFORMATION` - Conflicting information
+ * - `CONFLICTING_INFORMATION_PROVIDED` - Conflicting information provided
+ * - `CREW_AVAILABILITY_ISSUES` - Crew availability issues
+ * - `DISCOUNT_MISALIGNMENT` - Discount misalignment
+ * - `DISMISSED_THEIR_COMPLAINT` - Dismissed their complaint
+ * - `DISMISSIVE` - Dismissive
+ * - `DUCT_BLOCKAGE_ISSUES` - Duct blockage issues
+ * - `EMAIL_RESPONSE_TIMES` - Email response times
+ * - `ENGINEER_CONDUCT` - Engineer conduct
+ * - ... and 38 more
+ */
+export declare enum CasePrimaryExceptionReason {
+    AGENT_AUDIBILITY = "AGENT_AUDIBILITY",
+    ARTIFICIAL_URGENCY = "ARTIFICIAL_URGENCY",
+    CALL_HOLD_TIMES = "CALL_HOLD_TIMES",
+    CAPABILITY_OVERSTATEMENT = "CAPABILITY_OVERSTATEMENT",
+    CHAT_UNAVAILABLE_OR_SLOW = "CHAT_UNAVAILABLE_OR_SLOW",
+    COMPLAINT_NOT_ACKNOWLEDGED = "COMPLAINT_NOT_ACKNOWLEDGED",
+    CONFLICTING_INFORMATION = "CONFLICTING_INFORMATION",
+    CONFLICTING_INFORMATION_PROVIDED = "CONFLICTING_INFORMATION_PROVIDED",
+    CREW_AVAILABILITY_ISSUES = "CREW_AVAILABILITY_ISSUES",
+    DISCOUNT_MISALIGNMENT = "DISCOUNT_MISALIGNMENT",
+    DISMISSED_THEIR_COMPLAINT = "DISMISSED_THEIR_COMPLAINT",
+    DISMISSIVE = "DISMISSIVE",
+    DUCT_BLOCKAGE_ISSUES = "DUCT_BLOCKAGE_ISSUES",
+    EMAIL_RESPONSE_TIMES = "EMAIL_RESPONSE_TIMES",
+    ENGINEER_CONDUCT = "ENGINEER_CONDUCT",
+    ENGINEER_TIMES_INCORRECT = "ENGINEER_TIMES_INCORRECT",
+    ESCALATION_PROCESS_NOT_FOLLOWED = "ESCALATION_PROCESS_NOT_FOLLOWED",
+    FEATURE_MISREPRESENTATION = "FEATURE_MISREPRESENTATION",
+    FORCED_UPSELL = "FORCED_UPSELL",
+    HIDDEN_FEES = "HIDDEN_FEES",
+    HIGH_PRESSURE_TACTICS = "HIGH-PRESSURE_TACTICS",
+    INACCURATE_COMPARISONS = "INACCURATE_COMPARISONS",
+    IN_A_RUSH_TO_FINISH = "IN_A_RUSH_TO_FINISH",
+    INCOMPLETE_NETWORK_TESTING = "INCOMPLETE_NETWORK_TESTING",
+    INCOMPLETE_RESOLUTION = "INCOMPLETE_RESOLUTION",
+    INCORRECT_PRICING = "INCORRECT_PRICING",
+    INFORMATION_WITHHELD = "INFORMATION_WITHHELD",
+    LACK_OF_EMPATHY = "LACK_OF_EMPATHY",
+    LEFT_A_MESS = "LEFT_A_MESS",
+    MIS_ADVISED_THE_CUSTOMER = "MISADVISED_THE_CUSTOMER",
+    MISSED_CALLBACKS = "MISSED_CALLBACKS",
+    MISSED_INSTALL_APPOINTMENT = "MISSED_INSTALL_APPOINTMENT",
+    NO_ID = "NO_ID",
+    NO_SHOW_TECHNICIAN = "NO_SHOW_TECHNICIAN",
+    NO_UPDATE_AFTER_INITIAL_CONTACT = "NO_UPDATE_AFTER_INITIAL_CONTACT",
+    PERMIT_APPROVAL_DELAYS = "PERMIT_APPROVAL_DELAYS",
+    POOR_CUSTOMER_COORDINATION = "POOR_CUSTOMER_COORDINATION",
+    POOR_INSTALLATION_QUALITY = "POOR_INSTALLATION_QUALITY",
+    POOR_OR_NO_OBJECTION_HANDLING = "POOR_OR_NO_OBJECTION_HANDLING",
+    QUOTE_ERRORS = "QUOTE_ERRORS",
+    REPEATED_RESCHEDULES = "REPEATED_RESCHEDULES",
+    RUDE_OR_UNHELPFUL_BEHAVIOR = "RUDE_OR_UNHELPFUL_BEHAVIOR",
+    SURFACE_REINSTATEMENT_ISSUES = "SURFACE_REINSTATEMENT_ISSUES",
+    SURVEY_INCOMPLETE = "SURVEY_INCOMPLETE",
+    THIRD_PARTY_DAMAGE = "THIRD-PARTY_DAMAGE",
+    TRENCHING_DELAYS = "TRENCHING_DELAYS",
+    UNDISCLOSED_LIMITATIONS = "UNDISCLOSED_LIMITATIONS",
+    UNWANTED_BUNDLING = "UNWANTED_BUNDLING",
+    VENDOR_SCHEDULING_FAILURE = "VENDOR_SCHEDULING_FAILURE",
+    VERBAL_VS_WRITTEN_MISMATCH = "VERBAL_VS_WRITTEN_MISMATCH",
+    VULNERABILITY_MISSED = "VULNERABILITY_MISSED",
+    WAYLEAVE_DISPUTES = "WAYLEAVE_DISPUTES",
+    WRONG_ADVICE = "WRONG_ADVICE"
+}
+/**
+ * Valid values for Case.CsatAgentReason
+ *
+ * Main reason for the agent CSAT score.
+ *
+ * @remarks Available options:
+ * - `INTERACTION_TOOK_TOO_LONG`
+ * - `OTHER`
+ * - `POOR_COMMUNICATION_OR_TONE`
+ * - `PROVIDED_INFORMATION_UNCLEAR`
+ */
+export declare enum CaseCsatAgentReason {
+    INTERACTION_TOOK_TOO_LONG = "INTERACTION_TOOK_TOO_LONG",
+    OTHER = "OTHER",
+    POOR_COMMUNICATION_OR_TONE = "POOR_COMMUNICATION_OR_TONE",
+    PROVIDED_INFORMATION_UNCLEAR = "PROVIDED_INFORMATION_UNCLEAR"
+}
+/**
+ * Valid values for Case.CsatResolutionReason
+ *
+ * Main reason for the resolution CSAT score.
+ *
+ * @remarks Available options:
+ * - `ADDITIONAL_STEPS_REQUIRED`
+ * - `ISSUE_NOT_FULLY_RESOLVED`
+ * - `OTHER`
+ * - `RESOLUTION_DID_NOT_WORK`
+ */
+export declare enum CaseCsatResolutionReason {
+    ADDITIONAL_STEPS_REQUIRED = "ADDITIONAL_STEPS_REQUIRED",
+    ISSUE_NOT_FULLY_RESOLVED = "ISSUE_NOT_FULLY_RESOLVED",
+    OTHER = "OTHER",
+    RESOLUTION_DID_NOT_WORK = "RESOLUTION_DID_NOT_WORK"
 }
 /**
  * Property keys for Case
@@ -716,7 +856,27 @@ export declare enum CasePropertyKeys {
     /** Previous AI Tags Accuracy */
     AiTagsPreviousAccuracy = "AiTagsPreviousAccuracy",
     /** Primary Exception */
-    PrimaryException = "PrimaryException"
+    PrimaryException = "PrimaryException",
+    /** Primary Exception reason */
+    PrimaryExceptionReason = "PrimaryExceptionReason",
+    /** Customer satisfaction score for the agent who handled the case. */
+    CsatAgentScore = "CsatAgentScore",
+    /** Main reason for the agent CSAT score. */
+    CsatAgentReason = "CsatAgentReason",
+    /** Reason when Agent CSAT Reason is OTHER. */
+    CsatAgentOtherReason = "CsatAgentOtherReason",
+    /** Optional customer comment about the agent. */
+    CsatAgentComment = "CsatAgentComment",
+    /** Customer satisfaction score for the resolution of the case. */
+    CsatResolutionScore = "CsatResolutionScore",
+    /** Main reason for the resolution CSAT score. */
+    CsatResolutionReason = "CsatResolutionReason",
+    /** Reason when Resolution CSAT Reason is OTHER. */
+    CsatResolutionOtherReason = "CsatResolutionOtherReason",
+    /** Optional customer comment about the resolution. */
+    CsatResolutionComment = "CsatResolutionComment",
+    /** Indicates whether a CSAT request has already been sent for this case. */
+    CsatSent = "CsatSent"
 }
 /**
  * Properties for Case records
@@ -1129,8 +1289,63 @@ export interface CaseProperties {
     /** Primary Exception
      *
      * @type {ENUM}
+     * @enum {CasePrimaryException}
      */
     PrimaryException: CasePrimaryException;
+    /** Primary Exception reason
+     *
+     * @type {ENUM}
+     * @enum {CasePrimaryExceptionReason}
+     */
+    PrimaryExceptionReason: CasePrimaryExceptionReason;
+    /** Customer satisfaction score for the agent who handled the case.
+     *
+     * @type {NUMBER}
+     */
+    CsatAgentScore: number;
+    /** Main reason for the agent CSAT score.
+     *
+     * @type {ENUM}
+     * @enum {CaseCsatAgentReason}
+     */
+    CsatAgentReason: CaseCsatAgentReason;
+    /** Reason when Agent CSAT Reason is OTHER.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatAgentOtherReason: string;
+    /** Optional customer comment about the agent.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatAgentComment: string;
+    /** Customer satisfaction score for the resolution of the case.
+     *
+     * @type {NUMBER}
+     */
+    CsatResolutionScore: number;
+    /** Main reason for the resolution CSAT score.
+     *
+     * @type {ENUM}
+     * @enum {CaseCsatResolutionReason}
+     */
+    CsatResolutionReason: CaseCsatResolutionReason;
+    /** Reason when Resolution CSAT Reason is OTHER.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatResolutionOtherReason: string;
+    /** Optional customer comment about the resolution.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatResolutionComment: string;
+    /** Indicates whether a CSAT request has already been sent for this case.
+     *
+     * @type {BOOLEAN}
+     * @default false
+     */
+    CsatSent: boolean;
 }
 /**
  * Properties for OUTAGE Case records
@@ -1543,8 +1758,63 @@ export interface OutageCaseProperties {
     /** Primary Exception
      *
      * @type {ENUM}
+     * @enum {CasePrimaryException}
      */
     PrimaryException: CasePrimaryException;
+    /** Primary Exception reason
+     *
+     * @type {ENUM}
+     * @enum {CasePrimaryExceptionReason}
+     */
+    PrimaryExceptionReason: CasePrimaryExceptionReason;
+    /** Customer satisfaction score for the agent who handled the case.
+     *
+     * @type {NUMBER}
+     */
+    CsatAgentScore: number;
+    /** Main reason for the agent CSAT score.
+     *
+     * @type {ENUM}
+     * @enum {CaseCsatAgentReason}
+     */
+    CsatAgentReason: CaseCsatAgentReason;
+    /** Reason when Agent CSAT Reason is OTHER.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatAgentOtherReason: string;
+    /** Optional customer comment about the agent.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatAgentComment: string;
+    /** Customer satisfaction score for the resolution of the case.
+     *
+     * @type {NUMBER}
+     */
+    CsatResolutionScore: number;
+    /** Main reason for the resolution CSAT score.
+     *
+     * @type {ENUM}
+     * @enum {CaseCsatResolutionReason}
+     */
+    CsatResolutionReason: CaseCsatResolutionReason;
+    /** Reason when Resolution CSAT Reason is OTHER.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatResolutionOtherReason: string;
+    /** Optional customer comment about the resolution.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatResolutionComment: string;
+    /** Indicates whether a CSAT request has already been sent for this case.
+     *
+     * @type {BOOLEAN}
+     * @default false
+     */
+    CsatSent: boolean;
 }
 /**
  * Case entity from SupportModule