@d19n/youfibre-odin-sdk 1.0.1

package/dist/entities-v1/Call.d.ts

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+import { OdinPipelineStage, OdinGroup, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/types/odin.types';
+import { LeadProperties } from './Lead';
+import { ContactProperties } from './Contact';
+import { CaseProperties } from './Case';
+import { WorkOrderProperties } from './WorkOrder';
+export declare enum CallEntityTypes {
+    DEFAULT = "DEFAULT"
+}
+export declare enum CallPropertyKeys {
+    RecordingUrl = "RecordingUrl",
+    Duration = "Duration",
+    To = "To",
+    ParentCallSid = "ParentCallSid",
+    WorkOrderId = "WorkOrderId",
+    Type = "Type",
+    CallStatus = "CallStatus",
+    UserId = "UserId",
+    CaseId = "CaseId",
+    From = "From",
+    CallSid = "CallSid",
+    ContactId = "ContactId",
+    LeadId = "LeadId"
+}
+export interface CallProperties {
+    RecordingUrl: string;
+    Duration: string;
+    To: string;
+    ParentCallSid: string;
+    WorkOrderId: string;
+    Type: string;
+    CallStatus: string;
+    UserId: string;
+    CaseId: string;
+    From: string;
+    CallSid: string;
+    ContactId: string;
+    LeadId: string;
+}
+export interface Call {
+    id: string;
+    title: string;
+    recordNumber: string;
+    entity: 'NotificationModule:Call';
+    type: CallEntityTypes;
+    schemaTypeId: string;
+    schemaId: '66858fef-d90a-4306-8415-01457b754cfb';
+    externalId: string;
+    createdAt: Date;
+    updatedAt: Date;
+    deletedAt: Date;
+    stageUpdatedAt: Date;
+    createdBy: {
+        id: string;
+        fullName: string;
+    };
+    lastModifiedBy: {
+        id: string;
+        fullName: string;
+    };
+    stage: OdinPipelineStage;
+    formattedProperties: Record<string, any>;
+    groups: OdinGroup[];
+    isArchived: boolean;
+    isLocked: boolean;
+    links: {
+        id: string;
+        title: string[];
+        entity: string;
+    };
+    properties: CallProperties;
+    Lead: OdinLink<LinkedOdinRecord<LeadProperties>>;
+    Contact: OdinLink<LinkedOdinRecord<ContactProperties>>;
+    Case: OdinLink<LinkedOdinRecord<CaseProperties>>;
+    WorkOrder: OdinLink<LinkedOdinRecord<WorkOrderProperties>>;
+}

package/dist/entities-v1/Call.js

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+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CallPropertyKeys = exports.CallEntityTypes = void 0;
+var CallEntityTypes;
+(function (CallEntityTypes) {
+    CallEntityTypes["DEFAULT"] = "DEFAULT";
+})(CallEntityTypes || (exports.CallEntityTypes = CallEntityTypes = {}));
+var CallPropertyKeys;
+(function (CallPropertyKeys) {
+    CallPropertyKeys["RecordingUrl"] = "RecordingUrl";
+    CallPropertyKeys["Duration"] = "Duration";
+    CallPropertyKeys["To"] = "To";
+    CallPropertyKeys["ParentCallSid"] = "ParentCallSid";
+    CallPropertyKeys["WorkOrderId"] = "WorkOrderId";
+    CallPropertyKeys["Type"] = "Type";
+    CallPropertyKeys["CallStatus"] = "CallStatus";
+    CallPropertyKeys["UserId"] = "UserId";
+    CallPropertyKeys["CaseId"] = "CaseId";
+    CallPropertyKeys["From"] = "From";
+    CallPropertyKeys["CallSid"] = "CallSid";
+    CallPropertyKeys["ContactId"] = "ContactId";
+    CallPropertyKeys["LeadId"] = "LeadId";
+})(CallPropertyKeys || (exports.CallPropertyKeys = CallPropertyKeys = {}));

package/dist/entities-v1/Case.d.ts

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+import { OdinPipelineStage, OdinGroup, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/types/odin.types';
+import { FileProperties } from './File';
+import { ContactProperties } from './Contact';
+import { OrderProperties } from './Order';
+import { WorkOrderProperties } from './WorkOrder';
+import { NoteProperties } from './Note';
+import { AddressProperties } from './Address';
+import { SmsMessageProperties } from './SmsMessage';
+import { CallProperties } from './Call';
+import { QueueProperties } from './Queue';
+import { QueueChangeProperties } from './QueueChange';
+import { UserProperties } from './User';
+export declare enum CaseEntityTypes {
+    DEFAULT = "DEFAULT",
+    OUTAGE = "OUTAGE"
+}
+export declare enum Status {
+    'NO_ACTIVITY' = "NO_ACTIVITY",
+    'ON_HOLD' = "ON_HOLD",
+    'WAITING_FOR_CUSTOMER' = "PENDING_CUSTOMER"
+}
+export declare enum Impact {
+    'HIGH' = "HIGH",
+    'LOW' = "LOW",
+    'MEDIUM' = "MEDIUM"
+}
+export declare enum Origin {
+    'CUSTOMER_PORTAL_MOBILE' = "CUSTOMER_PORTAL_MOBILE",
+    'ODIN_AUTOMATION' = "ODIN_AUTOMATION",
+    'WEBSITE' = "WEBSITE"
+}
+export declare enum Problem {
+    'BILLING_RELATED' = "Billing Related",
+    'DELAYED_INSTALLATION' = "Delayed Installation",
+    'ENGINEER_BEHAVIOUR' = "Engineer Behaviour",
+    'ENGINEER_DAMAGE' = "Engineer Damage",
+    'LOSS_OF_SERVICE_AFTER_INSTALLATION' = "Loss of Service after Installation",
+    'PACKAGE_RELATED' = "Package Related",
+    'PROVISIONING_ISSUES_DELAYED_CONNECTION' = "Provisioning Issues \u2013 Delayed Connection",
+    'ROUTER_DELAYED_CONNECTION' = "Router \u2013 Delayed Connection",
+    'UNABLE_TO_CONTACT_CUSTOMER' = "Unable to Contact Customer",
+    'UNHAPPY_WITH_INSTALLATION_METHOD' = "Unhappy with Installation Method",
+    'UNHAPPY_WITH_ROUTER' = "Unhappy with Router",
+    'WI_FI_COVERAGE' = "WiFi Coverage"
+}
+export declare enum BusinessArea {
+    'BILLING' = "BILLING",
+    'CUSTOMER_EXPERIENCE' = "CUSTOMER_EXPERIENCE",
+    'INSTALLATION' = "INSTALLATION",
+    'NETWORK_TEAM' = "NETWORK",
+    'SALES' = "SALES",
+    'SERVICE_DELIVERY' = "SERVICE_DELIVERY",
+    'SUPPORT' = "SUPPORT"
+}
+export declare enum CasePropertyKeys {
+    Description = "Description",
+    Files = "Files",
+    Status = "Status",
+    Impact = "Impact",
+    Solution = "Solution",
+    QueueChangeReason = "QueueChangeReason",
+    R_AddressTitle = "R_AddressTitle",
+    R_AddressExchangeName = "R_AddressExchangeName",
+    R_OrderId = "R_OrderId",
+    CloseReason = "CloseReason",
+    Origin = "Origin",
+    R_AssignedOrgUserId = "R_AssignedOrgUserId",
+    Problem = "Problem",
+    BusinessArea = "BusinessArea",
+    R_AssignedUserId = "R_AssignedUserId",
+    R_AddressId = "R_AddressId",
+    R_SmsMessageId = "R_SmsMessageId",
+    R_AssignedUserTitle = "R_AssignedUserTitle",
+    R_ContactId = "R_ContactId",
+    R_QueueId = "R_QueueId",
+    R_QueueTitle = "R_QueueTitle",
+    R_WorkOrderId = "R_WorkOrderId",
+    ExternalRef = "ExternalRef",
+    OutageStartTime = "OutageStartTime",
+    OutageConfirmedTime = "OutageConfirmedTime",
+    OutageResolvedTime = "OutageResolvedTime"
+}
+export interface CaseProperties {
+    Description: string;
+    Files: string;
+    Status: Status;
+    Impact: Impact;
+    Solution: string;
+    QueueChangeReason: string;
+    R_AddressTitle: string;
+    R_AddressExchangeName: string;
+    R_OrderId: string;
+    CloseReason: string;
+    Origin: Origin;
+    R_AssignedOrgUserId: string;
+    Problem: Problem;
+    BusinessArea: BusinessArea;
+    R_AssignedUserId: string;
+    R_AddressId: string;
+    R_SmsMessageId: string;
+    R_AssignedUserTitle: string;
+    R_ContactId: string;
+    R_QueueId: string;
+    R_QueueTitle: string;
+    R_WorkOrderId: string;
+    ExternalRef: string;
+    OutageStartTime: Date;
+    OutageConfirmedTime: Date;
+    OutageResolvedTime: Date;
+}
+export interface Case {
+    id: string;
+    title: string;
+    recordNumber: string;
+    entity: 'SupportModule:Case';
+    type: CaseEntityTypes;
+    schemaTypeId: string;
+    schemaId: 'e5ebfc85-e2ff-458f-8341-55a8e1bf9a52';
+    externalId: string;
+    createdAt: Date;
+    updatedAt: Date;
+    deletedAt: Date;
+    stageUpdatedAt: Date;
+    createdBy: {
+        id: string;
+        fullName: string;
+    };
+    lastModifiedBy: {
+        id: string;
+        fullName: string;
+    };
+    stage: OdinPipelineStage;
+    formattedProperties: Record<string, any>;
+    groups: OdinGroup[];
+    isArchived: boolean;
+    isLocked: boolean;
+    links: {
+        id: string;
+        title: string[];
+        entity: string;
+    };
+    properties: CaseProperties;
+    Case: OdinLink<LinkedOdinRecord<CaseProperties>>;
+    File: OdinLink<LinkedOdinRecord<FileProperties>>;
+    Contact: OdinLink<LinkedOdinRecord<ContactProperties>>;
+    Order: OdinLink<LinkedOdinRecord<OrderProperties>>;
+    WorkOrder: OdinLink<LinkedOdinRecord<WorkOrderProperties>>;
+    Note: OdinLink<LinkedOdinRecord<NoteProperties>>;
+    Address: OdinLink<LinkedOdinRecord<AddressProperties>>;
+    SmsMessage: OdinLink<LinkedOdinRecord<SmsMessageProperties>>;
+    Call: OdinLink<LinkedOdinRecord<CallProperties>>;
+    Queue: OdinLink<LinkedOdinRecord<QueueProperties>>;
+    QueueChange: OdinLink<LinkedOdinRecord<QueueChangeProperties>>;
+    User: OdinLink<LinkedOdinRecord<UserProperties>>;
+}

package/dist/entities-v1/Case.js

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+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CasePropertyKeys = exports.BusinessArea = exports.Problem = exports.Origin = exports.Impact = exports.Status = exports.CaseEntityTypes = void 0;
+var CaseEntityTypes;
+(function (CaseEntityTypes) {
+    CaseEntityTypes["DEFAULT"] = "DEFAULT";
+    CaseEntityTypes["OUTAGE"] = "OUTAGE";
+})(CaseEntityTypes || (exports.CaseEntityTypes = CaseEntityTypes = {}));
+var Status;
+(function (Status) {
+    Status["NO_ACTIVITY"] = "NO_ACTIVITY";
+    Status["ON_HOLD"] = "ON_HOLD";
+    Status["WAITING_FOR_CUSTOMER"] = "PENDING_CUSTOMER";
+})(Status || (exports.Status = Status = {}));
+var Impact;
+(function (Impact) {
+    Impact["HIGH"] = "HIGH";
+    Impact["LOW"] = "LOW";
+    Impact["MEDIUM"] = "MEDIUM";
+})(Impact || (exports.Impact = Impact = {}));
+var Origin;
+(function (Origin) {
+    Origin["CUSTOMER_PORTAL_MOBILE"] = "CUSTOMER_PORTAL_MOBILE";
+    Origin["ODIN_AUTOMATION"] = "ODIN_AUTOMATION";
+    Origin["WEBSITE"] = "WEBSITE";
+})(Origin || (exports.Origin = Origin = {}));
+var Problem;
+(function (Problem) {
+    Problem["BILLING_RELATED"] = "Billing Related";
+    Problem["DELAYED_INSTALLATION"] = "Delayed Installation";
+    Problem["ENGINEER_BEHAVIOUR"] = "Engineer Behaviour";
+    Problem["ENGINEER_DAMAGE"] = "Engineer Damage";
+    Problem["LOSS_OF_SERVICE_AFTER_INSTALLATION"] = "Loss of Service after Installation";
+    Problem["PACKAGE_RELATED"] = "Package Related";
+    Problem["PROVISIONING_ISSUES_DELAYED_CONNECTION"] = "Provisioning Issues \u2013 Delayed Connection";
+    Problem["ROUTER_DELAYED_CONNECTION"] = "Router \u2013 Delayed Connection";
+    Problem["UNABLE_TO_CONTACT_CUSTOMER"] = "Unable to Contact Customer";
+    Problem["UNHAPPY_WITH_INSTALLATION_METHOD"] = "Unhappy with Installation Method";
+    Problem["UNHAPPY_WITH_ROUTER"] = "Unhappy with Router";
+    Problem["WI_FI_COVERAGE"] = "WiFi Coverage";
+})(Problem || (exports.Problem = Problem = {}));
+var BusinessArea;
+(function (BusinessArea) {
+    BusinessArea["BILLING"] = "BILLING";
+    BusinessArea["CUSTOMER_EXPERIENCE"] = "CUSTOMER_EXPERIENCE";
+    BusinessArea["INSTALLATION"] = "INSTALLATION";
+    BusinessArea["NETWORK_TEAM"] = "NETWORK";
+    BusinessArea["SALES"] = "SALES";
+    BusinessArea["SERVICE_DELIVERY"] = "SERVICE_DELIVERY";
+    BusinessArea["SUPPORT"] = "SUPPORT";
+})(BusinessArea || (exports.BusinessArea = BusinessArea = {}));
+var CasePropertyKeys;
+(function (CasePropertyKeys) {
+    CasePropertyKeys["Description"] = "Description";
+    CasePropertyKeys["Files"] = "Files";
+    CasePropertyKeys["Status"] = "Status";
+    CasePropertyKeys["Impact"] = "Impact";
+    CasePropertyKeys["Solution"] = "Solution";
+    CasePropertyKeys["QueueChangeReason"] = "QueueChangeReason";
+    CasePropertyKeys["R_AddressTitle"] = "R_AddressTitle";
+    CasePropertyKeys["R_AddressExchangeName"] = "R_AddressExchangeName";
+    CasePropertyKeys["R_OrderId"] = "R_OrderId";
+    CasePropertyKeys["CloseReason"] = "CloseReason";
+    CasePropertyKeys["Origin"] = "Origin";
+    CasePropertyKeys["R_AssignedOrgUserId"] = "R_AssignedOrgUserId";
+    CasePropertyKeys["Problem"] = "Problem";
+    CasePropertyKeys["BusinessArea"] = "BusinessArea";
+    CasePropertyKeys["R_AssignedUserId"] = "R_AssignedUserId";
+    CasePropertyKeys["R_AddressId"] = "R_AddressId";
+    CasePropertyKeys["R_SmsMessageId"] = "R_SmsMessageId";
+    CasePropertyKeys["R_AssignedUserTitle"] = "R_AssignedUserTitle";
+    CasePropertyKeys["R_ContactId"] = "R_ContactId";
+    CasePropertyKeys["R_QueueId"] = "R_QueueId";
+    CasePropertyKeys["R_QueueTitle"] = "R_QueueTitle";
+    CasePropertyKeys["R_WorkOrderId"] = "R_WorkOrderId";
+    CasePropertyKeys["ExternalRef"] = "ExternalRef";
+    CasePropertyKeys["OutageStartTime"] = "OutageStartTime";
+    CasePropertyKeys["OutageConfirmedTime"] = "OutageConfirmedTime";
+    CasePropertyKeys["OutageResolvedTime"] = "OutageResolvedTime";
+})(CasePropertyKeys || (exports.CasePropertyKeys = CasePropertyKeys = {}));

package/dist/entities-v1/CaseQueueListView.d.ts

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+import { OdinPipelineStage, OdinGroup } from '@d19n/odin-types/dist/types/odin.types';
+export declare enum CaseQueueListViewEntityTypes {
+    DEFAULT = "DEFAULT"
+}
+export declare enum CaseQueueListViewPropertyKeys {
+}
+export interface CaseQueueListViewProperties {
+}
+export interface CaseQueueListView {
+    id: string;
+    title: string;
+    recordNumber: string;
+    entity: 'SupportModule:CaseQueueListView';
+    type: CaseQueueListViewEntityTypes;
+    schemaTypeId: string;
+    schemaId: 'cad0dcf3-0d90-4b90-8964-de1f56255b72';
+    externalId: string;
+    createdAt: Date;
+    updatedAt: Date;
+    deletedAt: Date;
+    stageUpdatedAt: Date;
+    createdBy: {
+        id: string;
+        fullName: string;
+    };
+    lastModifiedBy: {
+        id: string;
+        fullName: string;
+    };
+    stage: OdinPipelineStage;
+    formattedProperties: Record<string, any>;
+    groups: OdinGroup[];
+    isArchived: boolean;
+    isLocked: boolean;
+    links: {
+        id: string;
+        title: string[];
+        entity: string;
+    };
+    properties: CaseQueueListViewProperties;
+}

package/dist/entities-v1/CaseQueueListView.js

@@ -0,0 +1,10 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CaseQueueListViewPropertyKeys = exports.CaseQueueListViewEntityTypes = void 0;
+var CaseQueueListViewEntityTypes;
+(function (CaseQueueListViewEntityTypes) {
+    CaseQueueListViewEntityTypes["DEFAULT"] = "DEFAULT";
+})(CaseQueueListViewEntityTypes || (exports.CaseQueueListViewEntityTypes = CaseQueueListViewEntityTypes = {}));
+var CaseQueueListViewPropertyKeys;
+(function (CaseQueueListViewPropertyKeys) {
+})(CaseQueueListViewPropertyKeys || (exports.CaseQueueListViewPropertyKeys = CaseQueueListViewPropertyKeys = {}));

package/dist/entities-v1/ChangeReason.d.ts

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+import { OdinPipelineStage, OdinGroup, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/types/odin.types';
+import { WorkOrderProperties } from './WorkOrder';
+import { FileProperties } from './File';
+import { NoteProperties } from './Note';
+import { ServiceAppointmentConfigProperties } from './ServiceAppointmentConfig';
+import { UserProperties } from './User';
+export declare enum ChangeReasonEntityTypes {
+    SA_RESCHEDULE = "SA_RESCHEDULE",
+    SA_CANCEL = "SA_CANCEL"
+}
+export declare enum TimeBlock {
+    'AM' = "AM",
+    'PM' = "PM"
+}
+export declare enum CancelReason {
+    'ADDITIONAL_WORKS_REQUIRED_APPROVAL_NEEDED' = "ADDITIONAL_WORKS_REQUIRED_APPROVAL_NEEDED",
+    'AREA_NOT_RFS' = "AREA_NOT_RFS",
+    'BLOCKAGE_CLEARANCE_REQUIRED' = "BLOCKAGE_CLEARANCE_REQUIRED",
+    'CALENDAR_CLOSED_RETROSPECTIVELY' = "CALENDAR_CLOSED_RETROSPECTIVELY",
+    'CANCELLATION_FOR_PERSONAL_REASONS' = "CANCELLATION_FOR_PERSONAL_REASONS",
+    'CLAIMING_MISSELLING' = "CLAIMING_MISSELING",
+    'CONNECTION_COSTS_UNVIABLE' = "CONNECTION_COSTS_UNVIABLE",
+    'CUSTOMER_CANCELLED' = "CUSTOMER_CANCELLED",
+    'CUSTOMER_REFUSED_WORK' = "CUSTOMER_REFUSED_WORK",
+    'CUSTOMER_REQUEST_PRIVATE_WORK_ONLY' = "CUSTOMER_REQUEST_PRIVATE_WORK_ONLY",
+    'DEAD_CBT' = "DEAD_CBT",
+    'DID_NOT_ATTEND' = "DID_NOT_ATTEND",
+    'DRY_INSTALLATION' = "DRY_INSTALLATION",
+    'DUPLICATE_ORDER_WORK_ORDER' = "DUPLICATE_ORDER_OR_WORK_ORDER",
+    'DUPLICATE_WORK_ORDER' = "DUPLICATE_ORDER_WORK_ORDER",
+    'ENGINEER_DID_NOT_ATTEND' = "ENGINEER_DID_NOT_ATTEND",
+    'HEALTH_SAFETY_CONCERN' = "HEALTH_AND_SAFETY_CONCERN",
+    'HOIST_REQUIRED' = "HOIST_REQUIRED",
+    'INCORRECT_ADDRESS_BOOKED' = "INCORRECT_ADDRESS_BOOKED",
+    'INCORRECT_DATE_BOOKED' = "INCORRECT_DATE_BOOKED",
+    'INSTALL_REMINDER_RESCHEDULED' = "INSTALL_REMINDER_RESCHEDULED",
+    'MDU_SHOULD_NOT_BE_RFS' = "MDU_NOT_RFS",
+    'MISSING_MANDATE' = "MISSING_MANDATE",
+    'MOVING_PREMISES' = "MOVING_PREMISES",
+    'NO_BACKHAUL' = "NO_BACKHAUL",
+    'NO_CBT_NETWORK_NOT_COMPLETE' = "NO_CBT_NETWORK_NOT_COMPLETE",
+    'NO_CLEAR_INSTALLATION_ROUTE' = "NO_CLEAR_INSTALLATION_ROUTE",
+    'NOT_HAPPY_WITH_EXTERNAL_INSTALLATION_ROUTE' = "NOT_HAPPY_WITH_EXTERNAL_INSTALLATION_ROUTE",
+    'OPENREACH_INFRASTRUCTURE_ISSUES' = "OPENREACH_INFRASTRUCTURE_ISSUES",
+    'OVERLAY_REQUIRED_ON_LEAD_IN' = "OVERLAY_REQUIRED_ON_LEAD_IN",
+    'PERMIT_RESTRICTIONS' = "PERMIT_RESTRICTIONS",
+    'REMEDIATION_COMPLETE_INSTALL_BROUGHT_FORWARD' = "REMEDIATION_COMPLETE_INSTALL_BROUGHT_FORWARD",
+    'REMEDIATION_NOT_COMPLETE_INSTALL_DELAYED' = "REMEDIATION_NOT_COMPLETE_INSTALL_DELAYED",
+    'REMEDIATION_REQUIRED' = "REMEDIATION_REQUIRED",
+    'REQUEST_TO_BRING_FORWARD' = "REQUEST_TO_BRING_FORWARD",
+    'REQUEST_TO_DELAY' = "REQUEST_TO_DELAY",
+    'RFS_QUARANTINED' = "RFS_QUARANTINED",
+    'RFS_REVERSED' = "RFS_REVERSED",
+    'SERVICE_VISIT_NO_LONGER_REQUIRED' = "SERVICE_VISIT_NO_LONGER_REQUIRED",
+    'STAYING_WITH_EXISTING_PROVIDER' = "STAYING_WITH_EXISTING_PROVIDER",
+    'STILL_IN_CONTRACT' = "STILL_IN_CONTRACT",
+    'UNABLE_TO_RESOLVE_SWAT_TEAM_SUPPORT_REQUIRED' = "UNABLE_TO_RESOLVE_SWAT_REQUIRED",
+    'UNAWARE_OF_INSTALLATION' = "UNAWARE_OF_INSTALLATION",
+    'UNCONTACTABLE_NOBODY_HOME' = "UNCONTACTABLE_NOBODY_HOME",
+    'UNHAPPY_WITH_INSTALLATION_METHOD' = "UNHAPPY_WITH_INSTALLATION_METHOD",
+    'WAYLEAVE_PTD_REQUIRED' = "WAYLEAVE_PTD_REQUIRED",
+    'WEATHER_CONDITIONS' = "WEATHER_CONDITIONS",
+    'WORK_ORDER_BROUGHT_FORWARD' = "WORK_ORDER_BROUGHT_FORWARD"
+}
+export declare enum RescheduleReason {
+    'ADDITIONAL_WORKS_REQUIRED_APPROVAL_NEEDED' = "ADDITIONAL_WORKS_REQUIRED_APPROVAL_NEEDED",
+    'AREA_NOT_RFS' = "AREA_NOT_RFS",
+    'BLOCKAGE_CLEARANCE_REQUIRED' = "BLOCKAGE_CLEARANCE_REQUIRED",
+    'CALENDAR_CLOSED_RETROSPECTIVELY' = "CALENDAR_CLOSED_RETROSPECTIVELY",
+    'CALENDAR_SCHEDULE_CHANGE' = "CALENDAR_CHANGE",
+    'CANCELLATION_FOR_PERSONAL_REASONS' = "CANCELLATION_FOR_PERSONAL_REASONS",
+    'CLAIMING_MISSELLING' = "CLAIMING_MISSELING",
+    'CONNECTION_COSTS_UNVIABLE' = "CONNECTION_COSTS_UNVIABLE",
+    'CUSTOMER_REQUEST_PRIVATE_WORK_ONLY' = "CUSTOMER_REQUEST_PRIVATE_WORK_ONLY",
+    'DATE_CHANGED_MANUALLY' = "DATE_CHANGED_MANUALLY",
+    'DEAD_CBT' = "DEAD_CBT",
+    'DID_NOT_ATTEND' = "DID_NOT_ATTEND",
+    'DRY_INSTALLATION' = "DRY_INSTALLATION",
+    'DUPLICATE_ORDER_WORK_ORDER' = "DUPLICATE_ORDER_OR_WORK_ORDER",
+    'ENGINEER_DID_NOT_ATTEND' = "ENGINEER_DID_NOT_ATTEND",
+    'HEALTH_SAFETY_CONCERN' = "HEALTH_AND_SAFETY_CONCERN",
+    'HOIST_REQUIRED' = "HOIST_REQUIRED",
+    'INCORRECT_ADDRESS_BOOKED' = "INCORRECT_ADDRESS_BOOKED",
+    'INCORRECT_DATE_BOOKED' = "INCORRECT_DATE_BOOKED",
+    'INSTALL_REMINDER_RESCHEDULED' = "INSTALL_REMINDER_RESCHEDULED",
+    'MDU_SHOULD_NOT_BE_RFS' = "MDU_NOT_RFS",
+    'MISSING_MANDATE' = "MISSING_MANDATE",
+    'MOVING_PREMISES' = "MOVING_PREMISES",
+    'NO_BACKHAUL' = "NO_BACKHAUL",
+    'NO_CBT_NETWORK_NOT_COMPLETE' = "NO_CBT_NETWORK_NOT_COMPLETE",
+    'NO_CLEAR_INSTALLATION_ROUTE' = "NO_CLEAR_INSTALLATION_ROUTE",
+    'NOT_HAPPY_WITH_EXTERNAL_INSTALLATION_ROUTE' = "NOT_HAPPY_WITH_EXTERNAL_INSTALLATION_ROUTE",
+    'OPENREACH_INFRASTRUCTURE_ISSUES' = "OPENREACH_INFRASTRUCTURE_ISSUES",
+    'OVERLAY_REQUIRED_ON_LEAD_IN' = "OVERLAY_REQUIRED_ON_LEAD_IN",
+    'PERMIT_RESTRICTIONS' = "PERMIT_RESTRICTIONS",
+    'REMEDIATION_COMPLETE_INSTALL_BROUGHT_FORWARD' = "REMEDIATION_COMPLETE_INSTALL_BROUGHT_FORWARD",
+    'REMEDIATION_NOT_COMPLETE_INSTALL_DELAYED' = "REMEDIATION_NOT_COMPLETE_INSTALL_DELAYED",
+    'REQUEST_TO_BRING_FORWARD' = "REQUEST_TO_BRING_FORWARD",
+    'REQUEST_TO_DELAY' = "REQUEST_TO_DELAY",
+    'RFS_REVERSED' = "RFS_REVERSED",
+    'SCHEDULE_CHANGED' = "SCHEDULE_CHANGED",
+    'SCHEDULE_CHANGED_MANUALLY' = "SCHEDULE_CHANGED_MANUALLY",
+    'SERVICE_VISIT_NO_LONGER_REQUIRED' = "SERVICE_VISIT_NO_LONGER_REQUIRED",
+    'STAYING_WITH_EXISTING_PROVIDER' = "STAYING_WITH_EXISTING_PROVIDER",
+    'STILL_IN_CONTRACT' = "STILL_IN_CONTRACT",
+    'UNABLE_TO_RESOLVE_SWAT_TEAM_SUPPORT_REQUIRED' = "UNABLE_TO_RESOLVE_SWAT_REQUIRED",
+    'UNAWARE_OF_INSTALLATION' = "UNAWARE_OF_INSTALLATION",
+    'UNCONTACTABLE_NOBODY_HOME' = "UNCONTACTABLE_NOBODY_HOME",
+    'UNHAPPY_WITH_INSTALLATION_METHOD' = "UNHAPPY_WITH_INSTALLATION_METHOD",
+    'WAYLEAVE_PTD_REQUIRED' = "WAYLEAVE_PTD_REQUIRED",
+    'WEATHER_CONDITIONS' = "WEATHER_CONDITIONS",
+    'WORK_ORDER_BROUGHT_FORWARD' = "WORK_ORDER_BROUGHT_FORWARD"
+}
+export declare enum RequestedBy {
+    'CUSTOMER' = "CUSTOMER",
+    'NETOMNIA' = "NETOMNIA",
+    'TRACKED_EVENT' = "TRACKED_EVENT",
+    'YOU_FIBRE' = "YOUFIBRE"
+}
+export declare enum ChangeReasonPropertyKeys {
+    TimeBlock = "TimeBlock",
+    AppointmentDate = "AppointmentDate",
+    CancelReason = "CancelReason",
+    Description = "Description",
+    RescheduleReason = "RescheduleReason",
+    RequestedBy = "RequestedBy",
+    Contractor = "Contractor",
+    EngineerId = "EngineerId",
+    EngineerName = "EngineerName",
+    ScheduleId = "ScheduleId",
+    NextDate = "NextDate",
+    NextTimeBlock = "NextTimeBlock",
+    PreviousScheduleId = "PreviousScheduleId",
+    NextScheduleId = "NextScheduleId"
+}
+export interface ChangeReasonProperties {
+    TimeBlock: TimeBlock;
+    AppointmentDate: Date;
+    CancelReason: CancelReason;
+    Description: string;
+    RescheduleReason: RescheduleReason;
+    RequestedBy: RequestedBy;
+    Contractor: string;
+    EngineerId: string;
+    EngineerName: string;
+    ScheduleId: string;
+    NextDate: Date;
+    NextTimeBlock: string;
+    PreviousScheduleId: string;
+    NextScheduleId: string;
+}
+export interface ChangeReason {
+    id: string;
+    title: string;
+    recordNumber: string;
+    entity: 'FieldServiceModule:ChangeReason';
+    type: ChangeReasonEntityTypes;
+    schemaTypeId: string;
+    schemaId: '650e647a-acdc-4baf-bd5a-edee5bf9759d';
+    externalId: string;
+    createdAt: Date;
+    updatedAt: Date;
+    deletedAt: Date;
+    stageUpdatedAt: Date;
+    createdBy: {
+        id: string;
+        fullName: string;
+    };
+    lastModifiedBy: {
+        id: string;
+        fullName: string;
+    };
+    stage: OdinPipelineStage;
+    formattedProperties: Record<string, any>;
+    groups: OdinGroup[];
+    isArchived: boolean;
+    isLocked: boolean;
+    links: {
+        id: string;
+        title: string[];
+        entity: string;
+    };
+    properties: ChangeReasonProperties;
+    WorkOrder: OdinLink<LinkedOdinRecord<WorkOrderProperties>>;
+    File: OdinLink<LinkedOdinRecord<FileProperties>>;
+    Note: OdinLink<LinkedOdinRecord<NoteProperties>>;
+    ServiceAppointmentConfig: OdinLink<LinkedOdinRecord<ServiceAppointmentConfigProperties>>;
+    User: OdinLink<LinkedOdinRecord<UserProperties>>;
+}