@customer-support-success/pylon-mcp-server 1.5.2

package/dist/index.js

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+#!/usr/bin/env node
+import { McpServer } from '@modelcontextprotocol/sdk/server/mcp.js';
+import { StdioServerTransport } from '@modelcontextprotocol/sdk/server/stdio.js';
+import { z } from 'zod';
+import { PylonClient } from './pylon-client.js';
+// Environment variable to control whether elicitation is required for customer-facing messages
+const REQUIRE_MESSAGE_CONFIRMATION = process.env.PYLON_REQUIRE_MESSAGE_CONFIRMATION !== 'false';
+const PYLON_API_TOKEN = process.env.PYLON_API_TOKEN;
+// Initialize client only when token is available
+let pylonClient = null;
+if (PYLON_API_TOKEN) {
+    pylonClient = new PylonClient({
+        apiToken: PYLON_API_TOKEN,
+    });
+}
+// Create the McpServer instance (high-level API, replaces deprecated Server class)
+const mcpServer = new McpServer({
+    name: 'pylon-mcp-server',
+    version: '1.4.0',
+});
+/**
+ * Helper function to request user confirmation before sending customer-facing messages.
+ * Uses MCP elicitation to prompt the user to review and confirm the message content.
+ *
+ * @param issueId - The ID of the issue the message will be sent to
+ * @param content - The message content to be confirmed
+ * @returns Object with confirmed: boolean and optionally the confirmed/modified content
+ */
+async function requestMessageConfirmation(issueId, content) {
+    try {
+        const elicitParams = {
+            mode: 'form',
+            message: `⚠️ CUSTOMER-FACING MESSAGE CONFIRMATION\n\nYou are about to send the following message to a customer on issue ${issueId}:\n\n---\n${content}\n---\n\nPlease review and confirm you want to send this message.`,
+            requestedSchema: {
+                type: 'object',
+                properties: {
+                    confirm_send: {
+                        type: 'boolean',
+                        title: 'Confirm Send',
+                        description: 'Check this box to confirm you want to send this message to the customer',
+                        default: false,
+                    },
+                    modified_content: {
+                        type: 'string',
+                        title: 'Message Content (optional edit)',
+                        description: 'You can modify the message content here before sending. Leave empty to use the original message.',
+                    },
+                },
+                required: ['confirm_send'],
+            },
+        };
+        // Access elicitInput via the underlying Server instance
+        const result = await mcpServer.server.elicitInput(elicitParams);
+        if (result.action === 'accept' && result.content) {
+            const confirmSend = result.content.confirm_send;
+            const modifiedContent = result.content.modified_content;
+            if (confirmSend) {
+                return {
+                    confirmed: true,
+                    content: modifiedContent && modifiedContent.trim() ? modifiedContent.trim() : content,
+                };
+            }
+            else {
+                return {
+                    confirmed: false,
+                    reason: 'User did not confirm the message send',
+                };
+            }
+        }
+        else if (result.action === 'decline') {
+            return {
+                confirmed: false,
+                reason: 'User explicitly declined to send the message',
+            };
+        }
+        else {
+            return {
+                confirmed: false,
+                reason: 'User cancelled the confirmation dialog',
+            };
+        }
+    }
+    catch (error) {
+        // If elicitation is not supported by the client, log a warning and proceed
+        // This maintains backwards compatibility with clients that don't support elicitation
+        console.error('Elicitation not available or failed:', error);
+        throw new Error('Message confirmation is required but the MCP client does not support elicitation. ' +
+            'Please use a client that supports MCP elicitation, or set PYLON_REQUIRE_MESSAGE_CONFIRMATION=false to disable this safety feature.');
+    }
+}
+// Helper function to ensure pylonClient is initialized
+function ensurePylonClient() {
+    if (!pylonClient) {
+        throw new Error('PYLON_API_TOKEN environment variable is required');
+    }
+    return pylonClient;
+}
+// Helper to create a JSON text response
+function jsonResponse(data) {
+    return { content: [{ type: 'text', text: JSON.stringify(data, null, 2) }] };
+}
+// Register all tools using the McpServer.registerTool() pattern
+// User Management Tools
+mcpServer.registerTool('pylon_get_me', {
+    description: 'Get current user information from Pylon. Returns your user profile including name, email, role, and permissions. Use this to verify your authentication and see what access level you have.',
+}, async () => jsonResponse(await ensurePylonClient().getMe()));
+mcpServer.registerTool('pylon_get_users', {
+    description: 'Get all team members and support agents in your Pylon workspace. Returns user profiles including names, roles, teams, and availability status.',
+}, async () => jsonResponse(await ensurePylonClient().getUsers()));
+mcpServer.registerTool('pylon_search_users', {
+    description: 'Search for team members and support agents in Pylon. Use this to find colleagues by name, email, or department when assigning issues or checking availability.',
+    inputSchema: {
+        query: z
+            .string()
+            .describe('Search term to find users by name, email, or department. Examples: "john", "support@company.com", "technical team"'),
+    },
+}, async ({ query }) => jsonResponse(await ensurePylonClient().searchUsers(query)));
+// Contact Management Tools
+mcpServer.registerTool('pylon_get_contacts', {
+    description: 'Get customer contacts from Pylon. Use this to find customers who have submitted support tickets or inquiries. Returns contact details like name, email, company, and contact history.',
+    inputSchema: {
+        search: z
+            .string()
+            .optional()
+            .describe('Search contacts by name, email, or company. Examples: "john@example.com", "Acme Corp", "John Smith"'),
+        limit: z
+            .number()
+            .optional()
+            .describe('Maximum number of contacts to return (1-100). Default is 20. Example: 50'),
+    },
+}, async (args) => jsonResponse(await ensurePylonClient().getContacts(args)));
+mcpServer.registerTool('pylon_create_contact', {
+    description: 'Create a new customer contact in Pylon. Use this when adding a new customer who will submit support requests or access your customer portal. Use this carefully.',
+    inputSchema: {
+        email: z
+            .string()
+            .describe('Contact email address. Must be valid email format. Example: "sarah@company.com"'),
+        name: z.string().describe('Full name of the contact. Example: "Sarah Johnson"'),
+        portal_role: z
+            .string()
+            .optional()
+            .describe('Role in customer portal: "admin", "member", "viewer". Determines access level. Example: "member"'),
+    },
+}, async (args) => jsonResponse(await ensurePylonClient().createContact(args)));
+mcpServer.registerTool('pylon_search_contacts', {
+    description: 'Search for customer contacts in Pylon by name, email, company, or other details. Use this to quickly find a specific customer when you need to view their information or create an issue for them.',
+    inputSchema: {
+        query: z
+            .string()
+            .describe('Search term to find contacts. Can search by name, email, company, or phone. Examples: "alice@example.com", "Acme Corporation", "John Smith", "+1-555-0123"'),
+    },
+}, async ({ query }) => jsonResponse(await ensurePylonClient().searchContacts(query)));
+// Issue Management Tools
+mcpServer.registerTool('pylon_get_issues', {
+    description: 'Get support issues/tickets from Pylon. Returns a list of customer support requests with details like title, status, priority, and assigned team member. Use this to see your workload or find specific issues.',
+    inputSchema: {
+        assignee: z
+            .string()
+            .optional()
+            .describe('Filter by assigned team member. Use email or user ID. Examples: "john@support.com", "user_123"'),
+        status: z
+            .string()
+            .optional()
+            .describe('Filter by issue status. Options: "open", "in_progress", "pending", "resolved", "closed". Example: "open"'),
+        limit: z
+            .number()
+            .optional()
+            .describe('Maximum number of issues to return (1-100). Default is 50. Example: 25'),
+    },
+}, async (args) => jsonResponse(await ensurePylonClient().getIssues(args)));
+mcpServer.registerTool('pylon_create_issue', {
+    description: 'Create a new support issue/ticket in Pylon. Use this to log customer problems, bug reports, or feature requests that need to be tracked and resolved.',
+    inputSchema: {
+        title: z
+            .string()
+            .describe('Brief title describing the issue. Examples: "Login page not loading", "Cannot upload files", "Billing question"'),
+        description: z
+            .string()
+            .describe('Detailed description of the issue, including steps to reproduce and impact. Example: "User reports that clicking login button shows error message. Affects all Chrome users on Windows."'),
+        status: z
+            .string()
+            .describe('Initial status: "open", "in_progress", "pending", "resolved", "closed". Usually "open" for new issues. Example: "open"'),
+        priority: z
+            .string()
+            .describe('Priority level: "low", "medium", "high", "urgent". Example: "high"'),
+        assignee: z
+            .string()
+            .optional()
+            .describe('Team member to assign (optional). Use email or user ID. Example: "support@company.com"'),
+    },
+}, async (args) => jsonResponse(await ensurePylonClient().createIssue(args)));
+mcpServer.registerTool('pylon_get_issue', {
+    description: 'Get complete details of a specific support issue/ticket. If you are given a ticket/issue number, call this tool first (no need to use the more complex message/history tools). Returns title, description, status, priority, assignee, customer info, and basic conversation metadata.',
+    inputSchema: {
+        issue_id: z
+            .string()
+            .describe('ID (ticket/issue number) to retrieve. You can pass the user-provided ticket number directly; you do not need to call other tools first. Example: "36800"'),
+    },
+}, async ({ issue_id }) => jsonResponse(await ensurePylonClient().getIssue(issue_id)));
+mcpServer.registerTool('pylon_update_issue', {
+    description: 'Update an existing support issue/ticket. Use this to change status (e.g., mark as resolved), reassign to different team members, update priority, or modify details as you work on the issue.',
+    inputSchema: {
+        issue_id: z.string().describe('ID of the issue to update. Example: "issue_abc123"'),
+        title: z
+            .string()
+            .optional()
+            .describe('New title for the issue. Example: "RESOLVED: Login page not loading"'),
+        description: z
+            .string()
+            .optional()
+            .describe('Updated description with new information or resolution details. Example: "Fixed CSS conflict causing login button to not render properly."'),
+        status: z
+            .string()
+            .optional()
+            .describe('New status: "open", "in_progress", "pending", "resolved", "closed". Example: "resolved"'),
+        priority: z
+            .string()
+            .optional()
+            .describe('New priority level: "low", "medium", "high", "urgent". Example: "medium"'),
+        assignee: z
+            .string()
+            .optional()
+            .describe('New assignee email or user ID. Example: "tech-lead@company.com"'),
+    },
+}, async ({ issue_id, ...updates }) => jsonResponse(await ensurePylonClient().updateIssue(issue_id, updates)));
+mcpServer.registerTool('pylon_search_issues', {
+    description: 'Search for support issues/tickets in Pylon by keywords, customer name, or issue content. Use this to find related issues, check for duplicates, or research similar problems.',
+    inputSchema: {
+        query: z
+            .string()
+            .describe('Search term to find issues. Can search in titles, descriptions, and customer names. Examples: "login error", "billing question", "API timeout", "John Smith"'),
+        filters: z
+            .record(z.string(), z.unknown())
+            .optional()
+            .describe('Additional filters as key-value pairs. Examples: {"status": "open", "priority": "high"}, {"assignee": "john@company.com", "created_after": "2024-01-01"}'),
+    },
+}, async ({ query, filters }) => jsonResponse(await ensurePylonClient().searchIssues(query, filters)));
+mcpServer.registerTool('pylon_snooze_issue', {
+    description: 'Temporarily hide an issue until a future date/time. Use this for issues that cannot be worked on now but need follow-up later (e.g., waiting for customer response, scheduled maintenance, feature release).',
+    inputSchema: {
+        issue_id: z.string().describe('ID of the issue to snooze. Example: "issue_abc123"'),
+        until: z
+            .string()
+            .describe('Date and time when issue should reappear (ISO 8601 format). Examples: "2024-01-15T09:00:00Z" (specific date/time), "2024-01-20T00:00:00Z" (beginning of day)'),
+    },
+}, async ({ issue_id, until }) => {
+    await ensurePylonClient().snoozeIssue(issue_id, until);
+    return jsonResponse({
+        success: true,
+        message: 'Issue snoozed successfully',
+        issue_id,
+        snoozed_until: until,
+    });
+});
+mcpServer.registerTool('pylon_get_issue_with_messages', {
+    description: 'Get a complete support issue with all its messages in a single call. Use this when you explicitly need the full conversation history. If you only need issue details and have a ticket number, prefer pylon_get_issue first; reach for this when message bodies are required.',
+    inputSchema: {
+        issue_id: z
+            .string()
+            .describe('ID (ticket/issue number) to retrieve with messages. You can pass the user-provided ticket number directly. Example: "issue_abc123"'),
+    },
+}, async ({ issue_id }) => jsonResponse(await ensurePylonClient().getIssueWithMessages(issue_id)));
+mcpServer.registerTool('pylon_get_issue_messages', {
+    description: 'Get the conversation history for a specific support issue. Use when you need message bodies only. If you have a ticket number and just need issue details, call pylon_get_issue first; use this when you specifically need the messages.',
+    inputSchema: {
+        issue_id: z
+            .string()
+            .describe('ID (ticket/issue number) of the issue to get messages for. You can pass the user-provided ticket number directly. Example: "issue_abc123"'),
+    },
+}, async ({ issue_id }) => jsonResponse(await ensurePylonClient().getIssueMessages(issue_id)));
+// Message creation with elicitation confirmation
+mcpServer.registerTool('pylon_create_issue_message', {
+    description: 'Add a new message/reply to a support issue conversation. Use this to respond to customers, add internal notes, or provide updates on issue progress. ⚠️ IMPORTANT: This tool sends customer-facing messages and requires user confirmation before sending. The user will be prompted to review and approve the message content.',
+    inputSchema: {
+        issue_id: z.string().describe('ID of the issue to add message to. Example: "issue_abc123"'),
+        content: z
+            .string()
+            .describe('Message text to send. Can include formatting and links. Examples: "Hi John, I\'ve escalated this to our dev team. You should see a fix by tomorrow.", "**Internal note:** This appears to be related to the server migration last week."'),
+    },
+}, async ({ issue_id, content }) => {
+    let messageContent = content;
+    // Request user confirmation before sending customer-facing messages
+    if (REQUIRE_MESSAGE_CONFIRMATION) {
+        const confirmation = await requestMessageConfirmation(issue_id, messageContent);
+        if (!confirmation.confirmed) {
+            return jsonResponse({
+                success: false,
+                message: 'Message not sent - user did not confirm',
+                reason: confirmation.reason,
+                issue_id,
+                original_content: messageContent,
+            });
+        }
+        // Use the potentially modified content from the confirmation
+        if (confirmation.content) {
+            messageContent = confirmation.content;
+        }
+    }
+    return jsonResponse(await ensurePylonClient().createIssueMessage(issue_id, messageContent));
+});
+// Knowledge Base Tools
+mcpServer.registerTool('pylon_get_knowledge_bases', {
+    description: 'Get all knowledge bases from Pylon. Knowledge bases contain help articles, FAQs, and documentation that customers can access. Returns list of available knowledge bases with their names and article counts.',
+}, async () => jsonResponse(await ensurePylonClient().getKnowledgeBases()));
+mcpServer.registerTool('pylon_get_knowledge_base_articles', {
+    description: 'Get help articles from a specific knowledge base. Use this to find existing documentation that might help resolve customer issues or to see what self-service content is available.',
+    inputSchema: {
+        knowledge_base_id: z
+            .string()
+            .describe('ID of the knowledge base to get articles from. Get this from pylon_get_knowledge_bases first. Example: "kb_123abc"'),
+    },
+}, async ({ knowledge_base_id }) => jsonResponse(await ensurePylonClient().getKnowledgeBaseArticles(knowledge_base_id)));
+mcpServer.registerTool('pylon_create_knowledge_base_article', {
+    description: 'Create a new help article in a knowledge base. Use this to add new documentation, FAQs, or troubleshooting guides that customers can access for self-service support.',
+    inputSchema: {
+        knowledge_base_id: z
+            .string()
+            .describe('ID of the knowledge base to add article to. Example: "kb_123abc"'),
+        title: z
+            .string()
+            .describe('Article title that clearly describes the topic. Examples: "How to Reset Your Password", "Troubleshooting Login Issues", "Billing FAQ"'),
+        content: z
+            .string()
+            .describe('Full article content in markdown or HTML format. Include step-by-step instructions, screenshots, and links. Example: "## Steps to Reset Password\\n1. Go to login page\\n2. Click Forgot Password..."'),
+    },
+}, async ({ knowledge_base_id, title, content }) => jsonResponse(await ensurePylonClient().createKnowledgeBaseArticle(knowledge_base_id, { title, content })));
+// Team Management Tools
+mcpServer.registerTool('pylon_get_teams', {
+    description: 'Get all support teams from Pylon. Teams are groups of support agents that handle different types of issues (e.g., Technical, Billing, Sales). Returns team names, member counts, and specializations.',
+}, async () => jsonResponse(await ensurePylonClient().getTeams()));
+mcpServer.registerTool('pylon_get_team', {
+    description: 'Get detailed information about a specific support team. Returns team members, their roles, current workload, and team performance metrics.',
+    inputSchema: {
+        team_id: z
+            .string()
+            .describe('ID of the team to get details for. Get this from pylon_get_teams first. Example: "team_456def"'),
+    },
+}, async ({ team_id }) => jsonResponse(await ensurePylonClient().getTeam(team_id)));
+mcpServer.registerTool('pylon_create_team', {
+    description: 'Create a new support team in Pylon. Use this to organize support agents into specialized groups for handling different types of customer issues (e.g., Technical Support, Billing, Enterprise accounts).',
+    inputSchema: {
+        name: z
+            .string()
+            .describe('Team name that describes their specialization. Examples: "Technical Support", "Billing Team", "Enterprise Support", "Level 2 Support"'),
+        description: z
+            .string()
+            .optional()
+            .describe('Description of team responsibilities and expertise. Example: "Handles complex technical issues, API questions, and integration support"'),
+        members: z
+            .array(z.string())
+            .optional()
+            .describe('Array of user IDs or emails of team members. Example: ["john@company.com", "user_123", "sarah@company.com"]'),
+    },
+}, async (args) => jsonResponse(await ensurePylonClient().createTeam(args)));
+// Account Management Tools
+mcpServer.registerTool('pylon_get_accounts', {
+    description: 'Get all customer accounts from Pylon. Accounts represent companies or organizations that use your service. Returns account details like company name, subscription level, and contact information.',
+}, async () => jsonResponse(await ensurePylonClient().getAccounts()));
+mcpServer.registerTool('pylon_get_account', {
+    description: 'Get detailed information about a specific customer account. Returns company details, subscription info, billing status, and associated contacts and issues.',
+    inputSchema: {
+        account_id: z
+            .string()
+            .describe('ID of the account to get details for. Get this from pylon_get_accounts or customer records. Example: "acc_789xyz"'),
+    },
+}, async ({ account_id }) => jsonResponse(await ensurePylonClient().getAccount(account_id)));
+// Tag Management Tools
+mcpServer.registerTool('pylon_get_tags', {
+    description: 'Get all available tags for categorizing issues and contacts. Tags help organize and filter support tickets by topic, urgency, or type (e.g., "bug", "feature-request", "billing", "urgent").',
+}, async () => jsonResponse(await ensurePylonClient().getTags()));
+mcpServer.registerTool('pylon_create_tag', {
+    description: 'Create a new tag for categorizing issues and contacts. Use this to add new categories that help organize and filter your support tickets effectively.',
+    inputSchema: {
+        name: z
+            .string()
+            .describe('Tag name that describes the category. Examples: "billing-question", "feature-request", "bug-report", "urgent", "enterprise-customer"'),
+        color: z
+            .string()
+            .optional()
+            .describe('Color for the tag in hex format or color name. Examples: "#FF0000", "red", "#00AA00", "blue"'),
+    },
+}, async (args) => jsonResponse(await ensurePylonClient().createTag(args)));
+// Ticket Form Tools
+mcpServer.registerTool('pylon_get_ticket_forms', {
+    description: 'Get all ticket submission forms available to customers. Forms define what information customers provide when creating new support requests (e.g., bug report form, billing inquiry form).',
+}, async () => jsonResponse(await ensurePylonClient().getTicketForms()));
+mcpServer.registerTool('pylon_create_ticket_form', {
+    description: 'Create a new ticket submission form for customers. Use this to customize what information customers provide when creating different types of support requests (bug reports, feature requests, billing questions).',
+    inputSchema: {
+        name: z
+            .string()
+            .describe('Form name that describes its purpose. Examples: "Bug Report Form", "Billing Inquiry", "Feature Request", "Technical Support"'),
+        description: z
+            .string()
+            .optional()
+            .describe('Description shown to customers explaining when to use this form. Example: "Use this form to report bugs or technical issues with our software."'),
+        fields: z
+            .array(z.record(z.string(), z.unknown()))
+            .describe('Array of form field objects defining what information to collect. Example: [{"type": "text", "name": "summary", "required": true}, {"type": "textarea", "name": "steps_to_reproduce"}, {"type": "select", "name": "browser", "options": ["Chrome", "Firefox", "Safari"]}]'),
+    },
+}, async (args) => jsonResponse(await ensurePylonClient().createTicketForm(args)));
+// Webhook Management Tools
+mcpServer.registerTool('pylon_get_webhooks', {
+    description: 'Get all configured webhooks in Pylon. Webhooks automatically send notifications to external systems when events occur (e.g., new issues created, status changes, messages added).',
+}, async () => jsonResponse(await ensurePylonClient().getWebhooks()));
+mcpServer.registerTool('pylon_create_webhook', {
+    description: 'Create a new webhook to automatically notify external systems when events occur in Pylon. Use this to integrate with Slack, Discord, email systems, or custom applications.',
+    inputSchema: {
+        url: z
+            .string()
+            .describe('HTTPS URL where webhook payloads will be sent. Must be publicly accessible. Examples: "https://hooks.slack.com/services/...", "https://api.myapp.com/webhooks/pylon"'),
+        events: z
+            .array(z.string())
+            .describe('Array of events to trigger webhook. Examples: ["issue.created", "issue.updated", "issue.resolved"], ["message.created"], ["contact.created", "team.assigned"]'),
+        active: z
+            .boolean()
+            .optional()
+            .describe('Whether webhook should start active immediately. Default is true. Example: true'),
+    },
+}, async (args) => jsonResponse(await ensurePylonClient().createWebhook({ ...args, active: args.active ?? true })));
+mcpServer.registerTool('pylon_delete_webhook', {
+    description: 'Delete an existing webhook to stop sending notifications to an external system. Use this when removing integrations or cleaning up unused webhooks.',
+    inputSchema: {
+        webhook_id: z
+            .string()
+            .describe('ID of the webhook to delete. Get this from pylon_get_webhooks. Example: "webhook_xyz789"'),
+    },
+}, async ({ webhook_id }) => {
+    await ensurePylonClient().deleteWebhook(webhook_id);
+    return jsonResponse({ success: true, message: 'Webhook deleted successfully', webhook_id });
+});
+// Attachment Management Tools
+mcpServer.registerTool('pylon_get_attachment', {
+    description: 'Get details of a specific attachment from Pylon. Returns attachment metadata including ID, name, URL, and description. Use this to retrieve information about files attached to messages.',
+    inputSchema: {
+        attachment_id: z
+            .string()
+            .describe('ID of the attachment to retrieve. Get this from message attachments array. Example: "att_abc123"'),
+    },
+}, async ({ attachment_id }) => jsonResponse(await ensurePylonClient().getAttachment(attachment_id)));
+mcpServer.registerTool('pylon_create_attachment_from_url', {
+    description: 'Create an attachment in Pylon from a URL. Downloads the file from the provided URL and creates an attachment that can be used in messages or knowledge base articles. Returns the attachment details including the Pylon-hosted URL.',
+    inputSchema: {
+        file_url: z
+            .string()
+            .describe('URL of the file to download and attach. Must be publicly accessible. Example: "https://example.com/document.pdf"'),
+        description: z
+            .string()
+            .optional()
+            .describe('Optional description of the attachment. Example: "Product specification document"'),
+    },
+}, async ({ file_url, description }) => jsonResponse(await ensurePylonClient().createAttachmentFromUrl(file_url, description)));
+// Main function to start the server
+async function main() {
+    const transport = new StdioServerTransport();
+    await mcpServer.connect(transport);
+    console.error('Pylon MCP Server running on stdio');
+}
+main().catch((error) => {
+    console.error('Server failed to start:', error);
+    process.exit(1);
+});
+//# sourceMappingURL=index.js.map

package/dist/index.js.map

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package/dist/pylon-client.d.ts

@@ -0,0 +1,126 @@
+export interface PylonConfig {
+    apiToken: string;
+    baseUrl?: string;
+}
+export interface PylonUser {
+    id: string;
+    email: string;
+    name: string;
+    role: string;
+}
+export interface PylonContact {
+    id: string;
+    email: string;
+    name: string;
+    portal_role?: string;
+}
+export interface PylonIssue {
+    id: string;
+    title: string;
+    description: string;
+    status: string;
+    priority: string;
+    assignee?: string;
+}
+export interface PylonKnowledgeBase {
+    id: string;
+    name: string;
+    description?: string;
+}
+export interface PylonArticle {
+    id: string;
+    title: string;
+    content: string;
+    knowledge_base_id: string;
+}
+export interface PylonTeam {
+    id: string;
+    name: string;
+    description?: string;
+    members?: string[];
+}
+export interface PylonAccount {
+    id: string;
+    name: string;
+    domain?: string;
+    plan?: string;
+}
+export interface PylonAttachment {
+    id: string;
+    name: string;
+    url: string;
+    description?: string;
+}
+export interface PylonMessage {
+    id: string;
+    content: string;
+    author_id: string;
+    issue_id: string;
+    created_at: string;
+    attachments?: PylonAttachment[];
+}
+export interface PylonTag {
+    id: string;
+    name: string;
+    color?: string;
+}
+export interface PylonTicketForm {
+    id: string;
+    name: string;
+    description?: string;
+    fields: any[];
+}
+export interface PylonWebhook {
+    id: string;
+    url: string;
+    events: string[];
+    active: boolean;
+}
+export declare class PylonClient {
+    private client;
+    constructor(config: PylonConfig);
+    getMe(): Promise<PylonUser>;
+    getContacts(params?: {
+        search?: string;
+        limit?: number;
+    }): Promise<PylonContact[]>;
+    createContact(contact: Omit<PylonContact, 'id'>): Promise<PylonContact>;
+    getIssues(params?: {
+        assignee?: string;
+        status?: string;
+        limit?: number;
+    }): Promise<PylonIssue[]>;
+    createIssue(issue: Omit<PylonIssue, 'id'>): Promise<PylonIssue>;
+    getKnowledgeBases(): Promise<PylonKnowledgeBase[]>;
+    getKnowledgeBaseArticles(knowledgeBaseId: string): Promise<PylonArticle[]>;
+    createKnowledgeBaseArticle(knowledgeBaseId: string, article: Omit<PylonArticle, 'id' | 'knowledge_base_id'>): Promise<PylonArticle>;
+    getTeams(): Promise<PylonTeam[]>;
+    getTeam(teamId: string): Promise<PylonTeam>;
+    createTeam(team: Omit<PylonTeam, 'id'>): Promise<PylonTeam>;
+    getAccounts(): Promise<PylonAccount[]>;
+    getAccount(accountId: string): Promise<PylonAccount>;
+    searchUsers(query: string): Promise<PylonUser[]>;
+    getUsers(): Promise<PylonUser[]>;
+    searchContacts(query: string): Promise<PylonContact[]>;
+    searchIssues(query: string, filters?: any): Promise<PylonIssue[]>;
+    getIssue(issueId: string): Promise<PylonIssue>;
+    updateIssue(issueId: string, updates: Partial<PylonIssue>): Promise<PylonIssue>;
+    snoozeIssue(issueId: string, until: string): Promise<void>;
+    getIssueMessages(issueId: string): Promise<PylonMessage[]>;
+    createIssueMessage(issueId: string, content: string): Promise<PylonMessage>;
+    getIssueWithMessages(issueId: string): Promise<{
+        issue: PylonIssue;
+        messages: PylonMessage[];
+    }>;
+    getTags(): Promise<PylonTag[]>;
+    createTag(tag: Omit<PylonTag, 'id'>): Promise<PylonTag>;
+    getTicketForms(): Promise<PylonTicketForm[]>;
+    createTicketForm(form: Omit<PylonTicketForm, 'id'>): Promise<PylonTicketForm>;
+    getWebhooks(): Promise<PylonWebhook[]>;
+    createWebhook(webhook: Omit<PylonWebhook, 'id'>): Promise<PylonWebhook>;
+    deleteWebhook(webhookId: string): Promise<void>;
+    getAttachment(attachmentId: string): Promise<PylonAttachment>;
+    createAttachment(file: File | Blob, description?: string): Promise<PylonAttachment>;
+    createAttachmentFromUrl(fileUrl: string, description?: string): Promise<PylonAttachment>;
+}
+//# sourceMappingURL=pylon-client.d.ts.map

package/dist/pylon-client.d.ts.map

@@ -0,0 +1 @@
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