@coventia/softphone 0.2.0 → 0.2.1

package/dist/softphone.css

@@ -240,8 +240,6 @@
   .cv-dial-prefix { padding: 0.7rem 0.6rem 0; }
   .cv-dial-head { padding: 0.3rem 0.6rem 0.6rem; }
   .cv-display { font-size: 1.5rem; }
-  .cv-controls-row { gap: 1.1rem; }
-
 }
 
 /* Short hosts. The flex chain already lets the keypad absorb what is left, but below this the keys
@@ -720,7 +718,7 @@
 }
 .cv-badge-hold { color: var(--cv-hold); font-weight: 600; }
 
-/* ── Pre-connect device check (ringing / dialing) ──────────────────────────────
+/* ── Device check (ringing / dialing / in-call) ────────────────────────────────
    Before a call connects there is only ONE other control on screen (Colgar, or
    Rechazar/Contestar) — putting Dispositivos in that same neighbourhood, even
    spaced out, keeps it a mis-tap away from hanging up or answering. The entry
@@ -736,6 +734,11 @@
    cramped and scrolly for just two rows. `.cv-call-devices-inline` REPLACES the
    avatar/name/status block in `.cv-call` instead (see that JSX's own comment) —
    an inline swap, not an overlay, so it gets the full box, not a leftover sliver.
+
+   Once connected it is the SAME chip and the SAME swap. Dispositivos used to be a fifth control in
+   the call row (with a floating popover), which is what forced that row down to 40px buttons and
+   9px labels in a 310px host. A set-once setting does not need a slot among the four things you do
+   mid-call (mute, hold, transfer, keypad), and the control row stays live under the swap.
    ───────────────────────────────────────────────────────────────────────────── */
 .cv-call-devices-chip {
   display: inline-flex;
@@ -808,16 +811,22 @@
   display: flex;
   flex-direction: column;
   align-items: center;
-  gap: 0.7rem;
+  gap: 0.9rem;
   padding: 0.35rem 1rem 1.1rem;
-  /* The containing block for `.cv-device-popover` — see that rule's own comment for why it is
+  /* The containing block for `.cv-keypad-popover` — see that rule's own comment for why it is
      anchored here rather than to the trigger button. */
   position: relative;
 }
+/* FOUR controls, sized so they never need to shrink to fit. This row held five (Dispositivos too) and
+   the only way to fit five in the CRM's 310px host was a 40px button with a 9px label and ~6px gaps —
+   below the 44/48px a thumb needs, and below legible for a word read mid-call. The default 48px size
+   below was never actually seen: it only applied above a 360px host, which no real embed is.
+   Dispositivos is the `.cv-call-chips` chip up by the call info instead (the same entry point the
+   ringing and dialing screens already use). 4 × 52 + 3 × 20 = 268px, inside 310 - 2 × 16 padding. */
 .cv-controls-row {
   display: flex;
   justify-content: center;
-  gap: 1.5rem;
+  gap: 1.25rem;
 }
 .cv-controls-primary {
   display: flex;
@@ -840,9 +849,12 @@
   white-space: nowrap;
   user-select: none;
 }
+/* The four secondaries' words get a notch more than Colgar / Rechazar / Contestar's 10px — they are
+   the ones read mid-call, and the five-up row used to shrink them to 9px (8px in a sidebar). */
+.cv-controls-row .cv-ctrl-label { font-size: 0.6875rem; }
 .cv-ctrl {
-  width: 48px;
-  height: 48px;
+  width: 52px;
+  height: 52px;
   border-radius: 999px;
   border: 1px solid var(--cv-border-strong);
   background: var(--cv-bg);
@@ -855,6 +867,11 @@
 }
 .cv-ctrl:hover { background: var(--cv-surface); }
 .cv-ctrl:active { transform: scale(0.94); }
+.cv-ctrl:disabled {
+  opacity: 0.4;
+  cursor: not-allowed;
+  pointer-events: none;
+}
 
 /* The ON states say what they MEAN, in the widget's own tokens: muted is danger,
    held is hold, transfer-open is accent. Colour is the state, not decoration. */
@@ -900,6 +917,28 @@
   border-color: var(--cv-text);
 }
 
+/*
+  Sidebar-narrow (this file's own ≤300px tier, up in "Narrow hosts"). The four 52px controls with
+  20px gaps need 268px, which a 260px host cannot give — so this tier steps down to 44px with 12px
+  gaps (4 × 44 + 3 × 12 = 212px) and reclaims `.cv-controls`'s own horizontal padding, the first
+  lever that block's own comment names. 44px is still the Apple HIG minimum tap target; the five-up
+  row this replaced went to 36px here.
+
+  Placed AFTER `.cv-controls`/`.cv-controls-row` above rather than up with this file's other
+  `@container` blocks near the top: `gap` and `padding-left`/`-right` here have the same specificity as
+  those base rules' own shorthand, so — unlike a compound selector such as `.cv-controls-row .cv-ctrl`,
+  which wins on specificity regardless of position — source order is what decides, and a narrower-width
+  override declared BEFORE the base rule it means to narrow loses to it. Confirmed live: moved up into
+  the "Narrow hosts" section, the `.cv-ctrl` width and label font-size reductions took effect (compound
+  selectors) but `gap` and `.cv-controls`'s padding silently did not (plain selectors, later base rule won).
+*/
+@container cv (max-width: 300px) {
+  .cv-controls { padding-left: 0.5rem; padding-right: 0.5rem; }
+  .cv-controls-row { gap: 0.75rem; }
+  .cv-controls-row .cv-ctrl { width: 44px; height: 44px; }
+  .cv-controls-row .cv-ctrl-label { font-size: 0.625rem; }
+}
+
 /*
   The attended-transfer target-entry panel (`docs/specs/transfer-availability.md` §5): an optional
   outcome line, then a row of whatever's actionable (input+button today). Once a consult exists,
@@ -1146,49 +1185,58 @@
   transform: scale(0.98);
 }
 
+@keyframes cv-pop-in-up {
+  from { opacity: 0; transform: translateY(4px) scale(0.97); }
+  to   { opacity: 1; transform: none; }
+}
+
 /*
-  The in-call device quick-switch (SPEC §7 Phase 2 — device management). Same rows as the Ajustes tab
-  (`.cv-settings-row`, via the shared `DevicePickers`), in a popover instead of a page — the call
-  screen already takes over the whole body, so there is no tab bar to reach Ajustes from mid-call.
-
-  Only the in-call state still uses a floating popover — before a call connects, Dispositivos is
-  inline content instead (`.cv-call-devices-inline`, above), not an overlay. Opens UPWARD (`bottom:
-  100%`): the trigger sits at the bottom of the call screen, and there is no room to open downward.
-  Anchored to `.cv-controls`'s own horizontal padding — a container whose width is bounded by ITS
-  parent, never the narrow trigger itself — the same fix CountryPicker's own popover needed (see its
-  comment).
+  The in-call DTMF keypad — the one floating popover left on the call screen. (Dispositivos was the
+  other; it is inline content now, `.cv-call-devices-inline` above, in every call state.)
+
+  Opens UPWARD (`bottom: 100%`): the trigger sits at the bottom of the call screen, and there is no
+  room to open downward. Anchored to `.cv-controls`'s own horizontal padding — a container whose width
+  is bounded by ITS parent, never the narrow trigger itself — the same fix CountryPicker's own popover
+  needed (see its comment): anchoring to a narrow, off-centre trigger let the popover's edge reach
+  `.cv-softphone`'s `overflow: hidden` and get clipped.
 */
-.cv-device-popover {
+.cv-keypad-popover {
   position: absolute;
   z-index: 20;
-  display: flex;
-  flex-direction: column;
-  gap: 0.6rem;
-  padding: 0.7rem;
+  display: grid;
+  grid-template-columns: repeat(3, 1fr);
+  gap: 8px;
+  padding: 0.85rem 1rem;
   background: var(--cv-surface);
   border: 1px solid var(--cv-border);
   border-radius: var(--cv-radius);
   box-shadow: var(--cv-shadow);
 }
-.cv-device-popover--above {
+.cv-keypad-popover--above {
   bottom: 100%;
   left: 1rem;
   right: 1rem;
   margin-bottom: 0.6rem;
   transform-origin: bottom center;
-  animation: cv-device-pop-in-up 0.14s cubic-bezier(0.2, 0, 0.2, 1);
-}
-@keyframes cv-device-pop-in-up {
-  from { opacity: 0; transform: translateY(4px) scale(0.97); }
-  to   { opacity: 1; transform: none; }
+  animation: cv-pop-in-up 0.14s cubic-bezier(0.2, 0, 0.2, 1);
+}
+/* `.cv-key` already carries the full key look (border, hover, active-scale, digit/letter type) from
+   the pre-call dialer — only the size needs setting here, since this grid has no flex ancestor to
+   stretch the rows the way `.cv-keypad` gets to.
+
+   A fixed HEIGHT, not an `aspect-ratio`. This popover opens upward from `.cv-controls`, so it has
+   (host height - controls block - margin) to work with, and a ratio ties its height to the host's
+   WIDTH, which says nothing about how much height there is. Found live: the CRM's real body is 310×473
+   (a 520px panel minus its 45px header), and a 1.3 ratio made this popover 285px — with the 184px
+   controls block that is 479px, so its top ~7px were clipped by `.cv-softphone`'s `overflow: hidden`.
+   48px keys give a 243px popover at ANY width, fit that host with room to spare, and stay at the
+   44-48px minimum tap target (the old ratio gave 45px keys at a 260px host, 58px at 310). */
+.cv-keypad-popover .cv-key {
+  height: 48px;
 }
 @media (prefers-reduced-motion: reduce) {
-  .cv-device-popover--above { animation: none; }
+  .cv-keypad-popover--above { animation: none; }
 }
-/* No per-row override needed here: `.cv-settings-row`/`.cv-settings-note` carry no border,
-   background or padding of their own (see the Settings tab block) — this popover's own `gap` and
-   `padding` are the only spacing in play, which is what keeps it lighter than the full Ajustes
-   page's bordered section for what is meant to be a quick, transient panel. */
 
 /* ── Lists (contacts / history) ──────────────────────────────────────────────── */
 .cv-list-head { flex-shrink: 0; padding: 0.85rem 1rem 0.5rem; }

package/dist/{sources-5L2R4HTV.js → sources-IRKNQPWW.js}

@@ -271,6 +271,10 @@ function coventiaSources(config) {
               if (ws.readyState !== WS.OPEN) return;
               ws.send(JSON.stringify({ type: "call-state", onCall }));
             },
+            bye: () => {
+              if (ws.readyState !== WS.OPEN) return;
+              ws.send(JSON.stringify({ type: "bye" }));
+            },
             close: () => {
               ws.onclose = null;
               ws.onerror = null;
@@ -321,5 +325,5 @@ function coventiaSources(config) {
 }
 
 export { coventiaSources, resolverFromContacts };
-//# sourceMappingURL=sources-5L2R4HTV.js.map
-//# sourceMappingURL=sources-5L2R4HTV.js.map
+//# sourceMappingURL=sources-IRKNQPWW.js.map
+//# sourceMappingURL=sources-IRKNQPWW.js.map

package/dist/sources-IRKNQPWW.js.map

@@ -0,0 +1 @@
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* **Internal.** Not exported from any entry point.\r\n *\r\n * The rules that are about **phone numbers and names** rather than about any backend: universal,\r\n * easy to get subtly wrong, and worth getting right once.\r\n *\r\n * These were public while a host had to build their own sources. They no longer do — a provider\r\n * supplies `coventia.contacts` and everything else (caller ID, history names) is derived from it in\r\n * `coventia/sources.ts`, the only caller left. Exported API is a contract owed forever, so it should\r\n * not outlive its consumers.\r\n */\r\nimport type { Contact } from './core/types.js';\r\nimport type { CallHistoryEntry, HistorySource } from './ui/types.js';\r\n\r\n/**\r\n * A number reduced to the digits telephony actually matches on — `'+34 600 111 222'` → `'34600111222'`.\r\n *\r\n * Comparing numbers as raw strings is the bug this exists to prevent: the same line arrives as\r\n * `+34600111222` from a SIP header, `34600111222` from a database, and `+34 600 111 222` from a human,\r\n * and all three are one contact.\r\n */\r\nexport function toDigits(number: string): string {\r\n  return String(number ?? '').replace(/\\D/g, '');\r\n}\r\n\r\n/**\r\n * Decide whether a resolved string is really a **name** — the \"don't echo the bare number\" rule.\r\n *\r\n * A contact saved as its own number (\"+34 600 111 222\") resolves to a \"name\" that is just the number\r\n * reformatted. Showing it puts `+34600111222` where a name belongs, or worse, a *differently*\r\n * formatted copy of the number the widget is already displaying an inch away.\r\n *\r\n * This is the SDK deciding what it is willing to call a name, so it holds for every host — not only\r\n * for a backend that happens to be careful. Returns `null` when there is no name worth showing, which\r\n * is the signal to keep displaying the number.\r\n */\r\nexport function normalizeResolvedName(raw: string | null | undefined, number: string): string | null {\r\n  if (!raw) return null;\r\n  const trimmed = String(raw).trim();\r\n  if (!trimmed) return null;\r\n  const digits = toDigits(number);\r\n  if (!digits) return trimmed;\r\n  return toDigits(trimmed) === digits ? null : trimmed;\r\n}\r\n\r\n/**\r\n * Wrap a `HistorySource` so its entries get caller names, resolved once per distinct number.\r\n *\r\n * A call log is the same handful of numbers over and over, so the naive \"resolve each row\" costs a\r\n * request per row and hammers the backend with duplicates. This dedupes **by digits** (see\r\n * `toDigits` — `+34600111222` and `34600111222` are one lookup), caches across pages, and remembers\r\n * misses so an unknown number is not re-asked forever.\r\n *\r\n * A failed lookup leaves the entry's `name` null and is NOT cached, so a later page retries: the\r\n * number is still callable, and an unreachable name service must not empty the tab.\r\n *\r\n *   const history = withNameResolution(myHistorySource, myResolveContact);\r\n */\r\nexport function withNameResolution(\r\n  source: HistorySource,\r\n  resolve: (number: string, signal?: AbortSignal) => Promise<Contact | null>,\r\n): HistorySource {\r\n  const cache = new Map<string, string | null>();\r\n\r\n  return async (params) => {\r\n    const entries = await source(params);\r\n\r\n    // Only entries that still NEED a name. A source that already knows one (its own join, its own\r\n    // cache) must not cost a lookup — the numbers it named are not our business.\r\n    const wanted = [\r\n      ...new Set(entries.filter((e) => e.name === null).map((e) => toDigits(e.number))),\r\n    ].filter((d) => d !== '' && !cache.has(d));\r\n    await Promise.all(\r\n      wanted.map(async (digits) => {\r\n        try {\r\n          const contact = await resolve(digits);\r\n          cache.set(digits, normalizeResolvedName(contact?.name ?? null, digits));\r\n        } catch {\r\n          // Deliberately not cached — a transient failure must not become a permanent blank.\r\n        }\r\n      }),\r\n    );\r\n\r\n    return entries.map((e): CallHistoryEntry => {\r\n      // Never overwrite a name the source already knew.\r\n      if (e.name !== null) return e;\r\n      const resolved = cache.get(toDigits(e.number)) ?? null;\r\n      return resolved === null ? e : { ...e, name: resolved };\r\n    });\r\n  };\r\n}\r\n","import { invalidateToken } from '../core/token-cache.js';\r\nimport type { TokenSource } from '../core/types.js';\r\n\r\n/** A failed backend call. `status` is the HTTP status, or 0 when the request never completed. */\r\nexport class ApiError extends Error {\r\n  readonly status: number;\r\n\r\n  constructor(status: number, message: string) {\r\n    super(message);\r\n    this.name = 'ApiError';\r\n    this.status = status;\r\n  }\r\n}\r\n\r\nexport type QueryParams = Readonly<Record<string, string | number | undefined>>;\r\n\r\n/**\r\n * A minimal authenticated GET against Coventia's phone service.\r\n *\r\n * Lives under `coventia/` rather than `core/`: the core ships no HTTP at all, so a partner on their\r\n * own backend never loads this.\r\n */\r\ninterface RequestConfig {\r\n  readonly baseUrl: string;\r\n  readonly tokenSource: TokenSource;\r\n  readonly fetch?: typeof globalThis.fetch;\r\n}\r\n\r\n/**\r\n * Shared by `createGet` and `createPost`: one attempt against the backend, with the 401-retry-once\r\n * policy both need (see `createGet`'s own note on why). `method` is the only thing that differs\r\n * between the two — this backend's phone routes take every parameter as a query string, GET or POST\r\n * alike (the presence ticket mint is a POST with no body, `organization_id` on the query, same as any\r\n * GET here), so there is nothing else for a request body to carry.\r\n */\r\nfunction createRequest(config: RequestConfig, method: 'GET' | 'POST') {\r\n  // Bound, not passed by reference: an unbound `fetch` throws \"Illegal invocation\" in some browsers.\r\n  const doFetch: typeof globalThis.fetch = config.fetch\r\n    ? config.fetch\r\n    : (...args) => globalThis.fetch(...args);\r\n  const base = config.baseUrl.replace(/\\/+$/, '');\r\n\r\n  /**\r\n   * One attempt. Split out so a 401 can be retried exactly once with a fresh token — see the\r\n   * returned function's own note.\r\n   */\r\n  async function attempt<T>(path: string, params: QueryParams, signal?: AbortSignal): Promise<T> {\r\n    const { token } = await config.tokenSource.getToken(signal);\r\n    const qs = new URLSearchParams();\r\n    for (const [k, v] of Object.entries(params)) {\r\n      if (v !== undefined && v !== '') qs.set(k, String(v));\r\n    }\r\n    const query = qs.toString();\r\n\r\n    const res = await doFetch(`${base}${path}${query ? `?${query}` : ''}`, {\r\n      method,\r\n      // The RAW token, no `Bearer ` prefix — see `VoiceToken.token` (SPEC §6.1).\r\n      headers: { Authorization: token },\r\n      ...(signal ? { signal } : {}),\r\n    });\r\n\r\n    const body: unknown = await res.json().catch(() => null);\r\n    const message = (body as { message?: string } | null)?.message ?? `${path} — HTTP ${res.status}`;\r\n\r\n    if (!res.ok) throw new ApiError(res.status, message);\r\n    // This backend answers 200 with `{ success: false }` on handled failures, so the status alone is\r\n    // not enough to know a call worked.\r\n    if ((body as { success?: boolean } | null)?.success === false) {\r\n      throw new ApiError(res.status, message);\r\n    }\r\n    return body as T;\r\n  }\r\n\r\n  /**\r\n   * Retry once on 401, with a freshly minted token.\r\n   *\r\n   * A cached token can be rejected before its nominal expiry — revoked on logout, or invalidated when\r\n   * the extension is re-provisioned. Without this the cache would keep handing back the dead one for\r\n   * up to its full TTL, so `revokeVoiceTokensForUser` would not actually stop a running softphone.\r\n   *\r\n   * Exactly one retry: a second 401 means the credential itself is refused, not stale, and retrying\r\n   * would be a loop against the host's token endpoint.\r\n   */\r\n  return async function request<T>(path: string, params: QueryParams = {}, signal?: AbortSignal): Promise<T> {\r\n    try {\r\n      return await attempt<T>(path, params, signal);\r\n    } catch (error) {\r\n      if (!(error instanceof ApiError) || error.status !== 401) throw error;\r\n      invalidateToken(config.tokenSource);\r\n      return attempt<T>(path, params, signal);\r\n    }\r\n  };\r\n}\r\n\r\n/**\r\n * A minimal authenticated GET against Coventia's phone service.\r\n *\r\n * Lives under `coventia/` rather than `core/`: the core ships no HTTP at all, so a partner on their\r\n * own backend never loads this.\r\n */\r\nexport function createGet(config: RequestConfig) {\r\n  return createRequest(config, 'GET');\r\n}\r\n\r\n/** The POST counterpart — today, only the presence ticket mint (`POST /presence/ticket`) uses it. */\r\nexport function createPost(config: RequestConfig) {\r\n  return createRequest(config, 'POST');\r\n}\r\n","import { normalizeResolvedName, toDigits, withNameResolution } from '../sources.js';\r\nimport { createGet, createPost } from './api.js';\r\nimport type {\r\n  Contact,\r\n  PresenceCallbacks,\r\n  PresenceConnection,\r\n  PresenceEntry,\r\n  PresenceSource,\r\n  PresenceState,\r\n  TokenSource,\r\n  TransferOutcomeEntry,\r\n  TransferOutcomesPage,\r\n  TransferOutcomeSource,\r\n} from '../core/types.js';\r\nimport type {\r\n  AgentsDirectory,\r\n  CallDetail,\r\n  CallHandler,\r\n  CallHistoryEntry,\r\n  CallOutcome,\r\n  ContactsPage,\r\n  ContactsSource,\r\n  HistorySource,\r\n} from '../ui/types.js';\r\n\r\nexport interface CoventiaSourcesConfig {\r\n  /** Coventia backend base URL, e.g. `https://api.coventia.es`. */\r\n  readonly baseUrl: string;\r\n  readonly tokenSource: TokenSource;\r\n  /**\r\n   * Only for session-authenticated hosts. A voice token carries the organization in its claim and\r\n   * the backend pins it from there, so a partner omits this and cannot point the SDK at a tenant\r\n   * their token does not cover. See `CoventiaBackendConfig.organizationId`.\r\n   */\r\n  readonly organizationId?: string;\r\n  /**\r\n   * Where the phone routes live. `/phone` today; `/api/v1/phone` once the partner API ships (§6.6),\r\n   * at which point only this string changes.\r\n   */\r\n  readonly basePath?: string;\r\n  /**\r\n   * **The one thing a provider implements.** Their contact list, searched on their own backend.\r\n   *\r\n   * Supplying this is enough for everything: it drives the Contactos tab, and caller ID is DERIVED\r\n   * from it by searching for the incoming number (see `resolverFromContacts`). One source means the\r\n   * Contactos tab, a live call and a history row can never disagree about who a number belongs to —\r\n   * which they did when the list and the lookup were separate overrides.\r\n   *\r\n   * The matching happens on their backend, where the CRM is: we send the number as `search` and take\r\n   * an exact digit match from the results.\r\n   */\r\n  readonly contacts?: ContactsSource;\r\n\r\n  /**\r\n   * Caller ID, only if searching the list is not how their CRM answers \"who is this number\".\r\n   *\r\n   * Rarely needed — `contacts` already derives it. Worth setting when a dedicated lookup is cheaper\r\n   * than a search, or when the number lives on a record that search does not return.\r\n   */\r\n  readonly resolveContact?: (number: string) => Promise<Contact | null>;\r\n  /** Overrides polling `/transfers/outcomes` — see `CoventiaBackendConfig.transferOutcomes`. */\r\n  readonly transferOutcomes?: TransferOutcomeSource;\r\n  /** Overrides the presence WebSocket — see `CoventiaBackendConfig.presence`. */\r\n  readonly presence?: PresenceSource;\r\n  readonly fetch?: typeof globalThis.fetch;\r\n  /** Overridable for tests — a fake `WebSocket` constructor. Defaults to `globalThis.WebSocket`. */\r\n  readonly WebSocket?: typeof globalThis.WebSocket;\r\n}\r\n\r\nexport interface CoventiaSources {\r\n  /** The Contactos tab. A partner may replace this with their own; everything else cannot be. */\r\n  readonly contacts: ContactsSource;\r\n  /** The Historial tab. **Coventia's, always** — we store the calls and the recordings. */\r\n  readonly history: HistorySource;\r\n  /** Caller ID for an incoming number, for `SoftphoneConfig.resolveContact`. */\r\n  readonly resolveContact: (number: string) => Promise<Contact | null>;\r\n  /** The Historial tab's \"filter by person\" directory. Always Coventia's own org membership. */\r\n  readonly listAgents: () => Promise<AgentsDirectory>;\r\n  /** Phase A (transfer outcome relay) — polled by the transfer watch, never by UI directly. */\r\n  readonly transferOutcomes: TransferOutcomeSource;\r\n  /** Phase B (presence-gated transfer picker) — opened by `presence-socket.ts`, never by UI directly. */\r\n  readonly presence: PresenceSource;\r\n}\r\n\r\n/** What `/agents` returns. */\r\ninterface AgentRow {\r\n  readonly user_id: string;\r\n  readonly name: string | null;\r\n}\r\n\r\n/** What `/webrtc/contacts` returns. **The only place `wa_id` is named in the whole SDK.** */\r\ninterface WhatsAppContactRow {\r\n  readonly wa_id: string;\r\n  readonly name: string | null;\r\n}\r\n\r\n/**\r\n * `wa_id` → `Contact`.\r\n *\r\n * `id` IS the `wa_id`, and that leaks nothing: the backend serves callable contacts only\r\n * (`wa_id: /^[0-9]+$/`), so the value is literally the phone digits and carries nothing `phone` does\r\n * not. What the boundary removes is the SHAPE — no `custom_username`/`username` coalescing, no\r\n * WhatsApp field names past this function.\r\n */\r\nconst toContact = (row: WhatsAppContactRow): Contact => ({\r\n  id: row.wa_id,\r\n  name: row.name,\r\n  phone: `+${row.wa_id}`,\r\n});\r\n\r\n/** One hop in `handled_by_chain`, as Mongo stores it — no `name` (see `HandledByChainRow`'s own note). */\r\ninterface HandledByChainRow {\r\n  readonly ext?: string;\r\n  readonly user_id?: string | null;\r\n}\r\n\r\n/** The same hop, enriched by `GET /calls/:id` with a resolved display name. */\r\ninterface EnrichedHandledByChainRow extends HandledByChainRow {\r\n  readonly name?: string | null;\r\n}\r\n\r\n/** A row from `/calls`. The backend spreads raw Mongo docs, so every read below is defensive. */\r\ninterface CallRow {\r\n  readonly _id?: string;\r\n  /** The PBX's vocabulary: `incoming` | `outgoing`. NOT the SDK's `inbound`/`outbound`. */\r\n  readonly direction?: string;\r\n  readonly caller_id?: string;\r\n  readonly called_did?: string;\r\n  readonly destination?: string;\r\n  readonly disposition?: string;\r\n  readonly duration?: number;\r\n  readonly created_at?: string | number;\r\n  readonly recording_count?: number;\r\n  readonly handled_by_chain?: readonly HandledByChainRow[];\r\n  /** The transfer route as bare extensions — populated even when `handled_by_chain` isn't (older\r\n   *  docs, written before the chain existed). */\r\n  readonly extensions?: readonly string[];\r\n  readonly internal?: string;\r\n  readonly last_internal?: string;\r\n}\r\n\r\nconst toDirection = (raw: string | undefined): 'inbound' | 'outbound' =>\r\n  raw === 'outgoing' ? 'outbound' : 'inbound';\r\n\r\n/** Which field holds the other party depends on the direction. */\r\nconst otherParty = (row: CallRow): string =>\r\n  toDirection(row.direction) === 'outbound'\r\n    ? (row.called_did ?? row.destination ?? '')\r\n    : (row.caller_id ?? '');\r\n\r\n/**\r\n * Who handled the call, in order. Prefers the real chain (`ext` + resolved `user_id`); falls back to\r\n * bare extensions ONLY when there is no chain at all — a doc written before `handled_by_chain` existed.\r\n * Unifies both shapes into one `CallHandler[]` so the UI never has to know which source it came from:\r\n * a bare extension is just a handler with `userId: null, name: null`.\r\n */\r\nfunction toHandledBy(row: CallRow, chain: readonly EnrichedHandledByChainRow[] = row.handled_by_chain ?? []): readonly CallHandler[] {\r\n  if (chain.length > 0) {\r\n    return chain\r\n      .filter((h): h is EnrichedHandledByChainRow & { ext: string } => Boolean(h?.ext))\r\n      .map((h) => ({ extension: h.ext, userId: h.user_id ?? null, name: h.name ?? null }));\r\n  }\r\n  const bare = row.extensions?.length ? row.extensions : [row.internal, row.last_internal];\r\n  return [...new Set(bare.filter((e): e is string => Boolean(e)))].map((extension) => ({\r\n    extension,\r\n    userId: null,\r\n    name: null,\r\n  }));\r\n}\r\n\r\n/**\r\n * \"Not answered\" is ANY non-empty disposition other than `answered` — `no answer`, `busy`, `cancel`,\r\n * `failed`, `congestion`, and whatever Zadarma adds next.\r\n *\r\n * Open-ended rather than an allow-list, so an unrecognised value surfaces under \"Perdidas\" instead of\r\n * vanishing. **An EMPTY disposition counts as ANSWERED**, so a call of unknown status is not wrongly\r\n * flagged. Both halves are load-bearing.\r\n */\r\nconst isMissed = (row: CallRow): boolean => {\r\n  const d = String(row.disposition ?? '').trim().toLowerCase();\r\n  return d !== '' && d !== 'answered';\r\n};\r\n\r\n/**\r\n * The PBX's own vocabulary translated to the SDK's, for a call `isMissed`. Never returns Zadarma's\r\n * raw string — an unrecognised or future value falls into `'unavailable'` rather than leaking through\r\n * or being dropped, same open-ended reasoning `isMissed` itself documents.\r\n */\r\nconst toOutcome = (row: CallRow): CallOutcome => {\r\n  switch (String(row.disposition ?? '').trim().toLowerCase()) {\r\n    case 'no answer':\r\n      return 'no-answer';\r\n    case 'busy':\r\n      return 'busy';\r\n    case 'cancel':\r\n      return 'cancelled';\r\n    case 'failed':\r\n      return 'failed';\r\n    default:\r\n      return 'unavailable';\r\n  }\r\n};\r\n\r\n/**\r\n * Caller ID, derived from a contacts source: ask it for the number and take an exact match.\r\n *\r\n * This is why a provider only has to implement ONE function. Their search endpoint already knows how\r\n * to match a phone number — it is the same question the Contactos tab asks, with a different query —\r\n * and doing it on their backend is where the CRM actually lives.\r\n *\r\n * **Exact digit match only.** A search for a number can return partial or fuzzy hits, and naming a\r\n * caller after a near-miss is worse than showing the bare number: the user trusts the name.\r\n * `toDigits` on both sides so `+34 600 111 222` and `34600111222` compare equal.\r\n */\r\nexport function resolverFromContacts(\r\n  contacts: ContactsSource,\r\n): (number: string) => Promise<Contact | null> {\r\n  return async (number) => {\r\n    const digits = toDigits(number);\r\n    if (!digits) return null;\r\n    // The number as the PBX reported it — their backend has the most to work with that way. `limit`\r\n    // is small: we want one exact hit, not a page of near misses.\r\n    const page = await contacts({ search: number, skip: 0, limit: 10 });\r\n    return page.items.find((c) => toDigits(c.phone) === digits) ?? null;\r\n  };\r\n}\r\n\r\nconst toDate = (raw: string | number | undefined): Date => {\r\n  if (raw === undefined) return new Date(0);\r\n  const d = new Date(raw);\r\n  return Number.isNaN(d.getTime()) ? new Date(0) : d;\r\n};\r\n\r\n/** What `GET /transfers/outcomes` returns per entry — `transferOutcomeStore.js`'s own wire shape. */\r\ninterface TransferOutcomeRow {\r\n  readonly id?: string;\r\n  readonly target?: string;\r\n  /** The backend's wire value; `'connected'` or anything else (`'not_connected'`) maps below. */\r\n  readonly status?: string;\r\n  readonly at?: string;\r\n}\r\n\r\n/** `not_connected` → `'not-connected'` (spec §4 D2's kebab-case, matching `HangupReason`) — the ONE\r\n *  place that translation happens; open-ended rather than an allow-list, so an unrecognised status\r\n *  fails safe as `'not-connected'` (the agent gets told, never silently nothing) rather than throwing. */\r\nconst toTransferOutcome = (row: TransferOutcomeRow): TransferOutcomeEntry => ({\r\n  id: row.id ?? '',\r\n  target: row.target ?? '',\r\n  status: row.status === 'connected' ? 'connected' : 'not-connected',\r\n  at: toDate(row.at),\r\n});\r\n\r\n/** What the presence WebSocket's `snapshot`/`delta` messages carry per agent — `presenceSocket.js`'s\r\n *  own wire shape (`docs/specs/transfer-presence-picker.md` §4.3, plan §2). */\r\ninterface PresenceAgentRow {\r\n  readonly userId?: string;\r\n  readonly extension?: string;\r\n  readonly name?: string | null;\r\n  readonly state?: string;\r\n}\r\n\r\n/** Open-ended rather than an allow-list, matching `toTransferOutcome`'s own reasoning for an\r\n *  unrecognised value: fails safe as `'desconectado'` (never wrongly reachable) rather than throwing. */\r\nconst toPresenceState = (raw: string | undefined): PresenceState =>\r\n  raw === 'disponible' || raw === 'en_llamada' ? raw : 'desconectado';\r\n\r\nconst toPresenceEntry = (row: PresenceAgentRow): PresenceEntry => ({\r\n  userId: row.userId ?? '',\r\n  extension: row.extension ?? '',\r\n  name: row.name ?? null,\r\n  state: toPresenceState(row.state),\r\n});\r\n\r\n/** `POST /presence/ticket`'s response (`presenceTicketStore.js`'s own wire shape). */\r\ninterface PresenceTicketResponse {\r\n  readonly success?: boolean;\r\n  readonly ticket?: string;\r\n  readonly expires_in?: number;\r\n}\r\n\r\n/** `https://api.coventia.es` → `wss://api.coventia.es`; `http://` → `ws://`. Scheme swapped, and any\r\n *  trailing slash trimmed — same normalisation `createGet`/`createPost` apply to `baseUrl` internally,\r\n *  needed again here since this function works from the raw config value, not their trimmed copy. */\r\nconst toWebSocketUrl = (httpUrl: string): string => httpUrl.replace(/^http/, 'ws').replace(/\\/+$/, '');\r\n\r\n/**\r\n * Coventia's phone service, as the sources the widget asks for.\r\n *\r\n * **This is the anti-corruption layer.** The backend speaks WhatsApp's data model; the SDK speaks\r\n * `Contact` and `CallHistoryEntry`. The translation happens here and nowhere else — enforced by\r\n * structure, since `core/` cannot reach `coventia/` and a partner never imports it.\r\n */\r\nexport function coventiaSources(config: CoventiaSourcesConfig): CoventiaSources {\r\n  const get = createGet(config);\r\n  const post = createPost(config);\r\n  const base = config.basePath ?? '/phone';\r\n  // Absent for a voice token, which already names the organization. Spread into every query below,\r\n  // so omitting it removes the parameter entirely rather than sending `organization_id=undefined`.\r\n  const org = config.organizationId ? { organization_id: config.organizationId } : {};\r\n\r\n  const coventiaContacts: ContactsSource = async ({ search, skip, limit }): Promise<ContactsPage> => {\r\n    const body = await get<{ contacts?: readonly WhatsAppContactRow[]; total?: number }>(\r\n      `${base}/webrtc/contacts`,\r\n      { ...org, search, skip, limit },\r\n    );\r\n    return { items: (body.contacts ?? []).map(toContact), total: body.total ?? 0 };\r\n  };\r\n\r\n  const coventiaResolve = async (number: string): Promise<Contact | null> => {\r\n    const digits = toDigits(number);\r\n    if (!digits) return null;\r\n    const body = await get<{ name?: string | null }>(`${base}/webrtc/caller-name`, {\r\n      ...org,\r\n      number: digits,\r\n    });\r\n    // Re-applied on top of the backend's own rule: a contact saved as its own number resolves to a\r\n    // \"name\" that is just the number reformatted, and showing that puts +34600111222 where a name\r\n    // belongs — next to the number the widget is already displaying.\r\n    const name = normalizeResolvedName(body.name ?? null, digits);\r\n    return name === null ? null : { id: digits, name, phone: `+${digits}` };\r\n  };\r\n\r\n  const rawHistory: HistorySource = async ({\r\n    skip,\r\n    limit,\r\n    missed,\r\n    userId,\r\n  }): Promise<readonly CallHistoryEntry[]> => {\r\n    const body = await get<{ calls?: readonly CallRow[] }>(`${base}/calls`, {\r\n      ...org,\r\n      skip,\r\n      limit,\r\n      // Omitted rather than `'false'` — the backend only special-cases `missed=true`, so leaving it\r\n      // out entirely for \"Todas\" is equivalent and one less thing for a param dump to explain.\r\n      missed: missed ? 'true' : undefined,\r\n      user_id: userId,\r\n    });\r\n    return (body.calls ?? []).map((row): CallHistoryEntry => {\r\n      const id = row._id ?? '';\r\n      const recorded = (row.recording_count ?? 0) > 0;\r\n      const missedRow = isMissed(row);\r\n      const handledBy = toHandledBy(row);\r\n      return {\r\n        id,\r\n        direction: toDirection(row.direction),\r\n        number: otherParty(row),\r\n        // Filled by `withNameResolution` at the mount — deduped by digits and cached across pages.\r\n        name: null,\r\n        at: toDate(row.created_at),\r\n        durationSec: row.duration ?? 0,\r\n        missed: missedRow,\r\n        ...(missedRow ? { outcome: toOutcome(row) } : {}),\r\n        // The DID is only ever the ORG's own number, which only an inbound call dials — an outbound\r\n        // row's `called_did` is the OTHER party (already `number` above); showing it again as \"DID\"\r\n        // would just repeat the row under a wrong label.\r\n        ...(toDirection(row.direction) === 'inbound' && row.called_did ? { did: row.called_did } : {}),\r\n        recorded,\r\n        handledBy,\r\n        // The detail page's one enrichment fetch — signed recording URLs, plus this SAME chain with\r\n        // names resolved. Skipped when there is nothing to enrich: minting signed URLs and resolving\r\n        // names for a page of 30 calls nobody opens is pure waste.\r\n        ...(recorded || handledBy.length > 0\r\n          ? {\r\n              loadDetail: async (): Promise<CallDetail> => {\r\n                // Unlike `/calls` (rows spread flat into `calls: []`), `/calls/:id` wraps its one\r\n                // result in `call` — `recordings.js`'s `res.json({ success, call: {...} })`.\r\n                const detail = await get<{\r\n                  call?: {\r\n                    recording_urls?: readonly string[];\r\n                    handled_by_chain?: readonly EnrichedHandledByChainRow[];\r\n                  };\r\n                }>(`${base}/calls/${encodeURIComponent(id)}`, org);\r\n                return {\r\n                  recordingUrls: detail.call?.recording_urls ?? [],\r\n                  // `row`'s own bare-extension fields (read inside `toHandledBy` when the chain\r\n                  // passed here is empty) still work as the fallback — only the CHAIN comes from the\r\n                  // enriched response; the rest of `row` is unchanged.\r\n                  handledBy: toHandledBy(row, detail.call?.handled_by_chain ?? []),\r\n                };\r\n              },\r\n            }\r\n          : {}),\r\n      };\r\n    });\r\n  };\r\n\r\n  const coventiaListAgents = async (): Promise<AgentsDirectory> => {\r\n    const body = await get<{ me?: AgentRow | null; people?: readonly AgentRow[] }>(\r\n      `${base}/agents`,\r\n      org,\r\n    );\r\n    const toAgent = (row: AgentRow) => ({ userId: row.user_id, name: row.name });\r\n    return {\r\n      me: body.me ? toAgent(body.me) : null,\r\n      people: (body.people ?? []).map(toAgent),\r\n    };\r\n  };\r\n\r\n  /**\r\n   * Phase A (transfer outcome relay). `since` omitted on the caller's very first poll — that call\r\n   * exists only to learn the starting `cursor`, per spec §5.3; this source is a thin, honest wrapper\r\n   * around the endpoint and does not itself implement that \"discard the first page\" rule, which\r\n   * belongs to the transfer watch (plan T5) that calls it.\r\n   */\r\n  const coventiaTransferOutcomes: TransferOutcomeSource = async ({ since }): Promise<TransferOutcomesPage> => {\r\n    const body = await get<{ cursor?: string; outcomes?: readonly TransferOutcomeRow[] }>(\r\n      `${base}/transfers/outcomes`,\r\n      { ...org, since },\r\n    );\r\n    return {\r\n      cursor: body.cursor ?? '0',\r\n      outcomes: (body.outcomes ?? []).map(toTransferOutcome),\r\n    };\r\n  };\r\n\r\n  /**\r\n   * Phase B (presence-gated transfer picker). Mints a fresh, one-time ticket (never the real voice\r\n   * token — spec §4.2's \"decided 2026-09-24: where the token travels\") and opens the WebSocket with\r\n   * it. Called fresh on every (re)connect by `presence-socket.ts`, which owns retry/backoff — this\r\n   * function is a single, honest attempt, the same division of labour `coventiaTransferOutcomes` has\r\n   * with the transfer watch that calls IT.\r\n   */\r\n  const coventiaPresence: PresenceSource = (callbacks: PresenceCallbacks): Promise<PresenceConnection> => {\r\n    const WS = config.WebSocket ?? globalThis.WebSocket;\r\n    return new Promise<PresenceConnection>((resolve, reject) => {\r\n      void (async () => {\r\n        let ticket: string;\r\n        try {\r\n          const body = await post<PresenceTicketResponse>(`${base}/presence/ticket`, org);\r\n          if (!body.ticket) throw new Error('presence ticket mint returned no ticket');\r\n          ticket = body.ticket;\r\n        } catch (error) {\r\n          reject(error instanceof Error ? error : new Error(String(error)));\r\n          return;\r\n        }\r\n\r\n        const wsUrl = `${toWebSocketUrl(config.baseUrl)}${base}/presence?ticket=${encodeURIComponent(ticket)}`;\r\n        const ws = new WS(wsUrl);\r\n        let settled = false;\r\n\r\n        ws.onopen = () => {\r\n          if (settled) return;\r\n          settled = true;\r\n          resolve({\r\n            reportCallState: (onCall) => {\r\n              if (ws.readyState !== WS.OPEN) return;\r\n              ws.send(JSON.stringify({ type: 'call-state', onCall }));\r\n            },\r\n            bye: () => {\r\n              if (ws.readyState !== WS.OPEN) return;\r\n              ws.send(JSON.stringify({ type: 'bye' }));\r\n            },\r\n            close: () => {\r\n              // Detached first — a deliberate close must never be reported to the caller as a drop\r\n              // (`PresenceConnection.close`'s own contract).\r\n              ws.onclose = null;\r\n              ws.onerror = null;\r\n              ws.close();\r\n            },\r\n          });\r\n        };\r\n\r\n        ws.onmessage = (event: MessageEvent) => {\r\n          let data: unknown;\r\n          try {\r\n            data = JSON.parse(String(event.data));\r\n          } catch {\r\n            return; // not JSON — ignore rather than tear down the connection over one stray frame\r\n          }\r\n          const msg = data as {\r\n            type?: string;\r\n            agents?: readonly PresenceAgentRow[];\r\n            agent?: PresenceAgentRow;\r\n          };\r\n          if (msg.type === 'snapshot') {\r\n            callbacks.onSnapshot((msg.agents ?? []).map(toPresenceEntry));\r\n          } else if (msg.type === 'delta' && msg.agent) {\r\n            callbacks.onDelta(toPresenceEntry(msg.agent));\r\n          }\r\n        };\r\n\r\n        ws.onclose = () => {\r\n          if (!settled) {\r\n            // Never actually opened (ticket refused, network refusal, ...) — indistinguishable from a\r\n            // drop to `presence-socket.ts`, which is exactly why this rejects rather than calling\r\n            // `onClose`: there is no `PresenceConnection` yet for that callback to be about.\r\n            settled = true;\r\n            reject(new Error('presence socket closed before opening'));\r\n            return;\r\n          }\r\n          callbacks.onClose();\r\n        };\r\n\r\n        // A real WebSocket always follows `error` with `close` — nothing extra to do here, and a\r\n        // browser gives an `error` event no further detail worth reporting anyway.\r\n        ws.onerror = () => {};\r\n      })();\r\n    });\r\n  };\r\n\r\n  const contacts = config.contacts ?? coventiaContacts;\r\n\r\n  /*\r\n   * Caller ID follows the CONTACT LIST, not a separate setting.\r\n   *\r\n   * A provider who supplies `contacts` gets a resolver derived from it, so the tab, a live call and a\r\n   * history row always name the same number the same way. Supplying only the list used to leave\r\n   * caller ID on ours — the same person appearing twice under two names inside one widget.\r\n   */\r\n  const resolve =\r\n    config.resolveContact ??\r\n    (config.contacts ? resolverFromContacts(config.contacts) : coventiaResolve);\r\n\r\n  // Names, resolved once per distinct number and cached across pages — a call log is the same handful\r\n  // of numbers over and over. Wrapped HERE rather than left to the caller: the raw rows carry\r\n  // `name: null`, so a caller who forgets this gets a history of bare numbers and no error.\r\n  const history = withNameResolution(rawHistory, resolve);\r\n\r\n  const transferOutcomes = config.transferOutcomes ?? coventiaTransferOutcomes;\r\n  const presence = config.presence ?? coventiaPresence;\r\n\r\n  return {\r\n    contacts,\r\n    history,\r\n    resolveContact: resolve,\r\n    listAgents: coventiaListAgents,\r\n    transferOutcomes,\r\n    presence,\r\n  };\r\n}\r\n"]}

package/dist/testing/index.d.cts

@@ -1,5 +1,5 @@
-import { o as SoftphoneState, k as SoftphoneError, e as CallOptions, H as HangupReason, l as SoftphoneErrorCode, p as TokenSource } from '../call-DUVnDxsz.cjs';
-import { C as CallEngine, E as EngineCall } from '../engine-CDjkrXHY.cjs';
+import { o as SoftphoneState, k as SoftphoneError, e as CallOptions, H as HangupReason, l as SoftphoneErrorCode, p as TokenSource } from '../call-VKq1I8yP.cjs';
+import { C as CallEngine, E as EngineCall } from '../engine-BlQBo2Ys.cjs';
 
 interface SimulateIncomingOptions {
     readonly from: string;

package/dist/testing/index.d.ts

@@ -1,5 +1,5 @@
-import { o as SoftphoneState, k as SoftphoneError, e as CallOptions, H as HangupReason, l as SoftphoneErrorCode, p as TokenSource } from '../call-DUVnDxsz.js';
-import { C as CallEngine, E as EngineCall } from '../engine-EPCKf-Bl.js';
+import { o as SoftphoneState, k as SoftphoneError, e as CallOptions, H as HangupReason, l as SoftphoneErrorCode, p as TokenSource } from '../call-VKq1I8yP.js';
+import { C as CallEngine, E as EngineCall } from '../engine-C0BOkIcW.js';
 
 interface SimulateIncomingOptions {
     readonly from: string;