@cossistant/types 0.1.1 → 0.1.2

package/api/ai-agent-capabilities.js.map

@@ -1 +1 @@
-{"version":3,"file":"ai-agent-capabilities.js","names":["AI_AGENT_TOOL_CATALOG: readonly AiAgentToolCatalogEntry[]","AI_AGENT_DEFAULT_SKILL_TEMPLATES: readonly AiAgentDefaultSkillTemplateEntry[]","AI_AGENT_SYSTEM_SKILL_METADATA: readonly AiAgentSystemSkillMetadataEntry[]"],"sources":["../../src/api/ai-agent-capabilities.ts"],"sourcesContent":["import {\n\tserializeSkillFileContent,\n\tstripSkillMarkdownExtension,\n} from \"../skill-file-format\";\n\nexport const AI_AGENT_TOOL_CATEGORIES = [\n\t\"system\",\n\t\"messaging\",\n\t\"action\",\n\t\"context\",\n\t\"analysis\",\n] as const;\n\nexport type AiAgentToolCategory = (typeof AI_AGENT_TOOL_CATEGORIES)[number];\n\nexport const AI_AGENT_TOOL_IDS = [\n\t\"searchKnowledgeBase\",\n\t\"identifyVisitor\",\n\t\"updateConversationTitle\",\n\t\"updateSentiment\",\n\t\"setPriority\",\n\t\"sendMessage\",\n\t\"sendPrivateMessage\",\n\t\"respond\",\n\t\"escalate\",\n\t\"resolve\",\n\t\"markSpam\",\n\t\"skip\",\n] as const;\n\nexport type AiAgentToolId = (typeof AI_AGENT_TOOL_IDS)[number];\n\nexport const AI_AGENT_BEHAVIOR_SETTING_KEYS = [\n\t\"canResolve\",\n\t\"canMarkSpam\",\n\t\"canSetPriority\",\n\t\"canEscalate\",\n\t\"autoGenerateTitle\",\n\t\"autoAnalyzeSentiment\",\n] as const;\n\nexport type AiAgentBehaviorSettingKey =\n\t(typeof AI_AGENT_BEHAVIOR_SETTING_KEYS)[number];\n\nexport type AiAgentToolCatalogEntry = {\n\tid: AiAgentToolId;\n\tlabel: string;\n\tdescription: string;\n\tcategory: AiAgentToolCategory;\n\tisSystem: boolean;\n\tisRequired: boolean;\n\tisToggleable: boolean;\n\tbehaviorSettingKey: AiAgentBehaviorSettingKey | null;\n\tdefaultTemplateNames: string[];\n};\n\nexport const AI_AGENT_TOOL_CATALOG: readonly AiAgentToolCatalogEntry[] = [\n\t{\n\t\tid: \"searchKnowledgeBase\",\n\t\tlabel: \"Search Knowledge Base\",\n\t\tdescription:\n\t\t\t\"Looks up product or policy facts in your trained knowledge before answering.\",\n\t\tcategory: \"context\",\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultTemplateNames: [\"deep-research.md\", \"grounded-answers.md\"],\n\t},\n\t{\n\t\tid: \"identifyVisitor\",\n\t\tlabel: \"Identify Visitor\",\n\t\tdescription:\n\t\t\t\"Links visitor details to a contact record when name and email are collected.\",\n\t\tcategory: \"context\",\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultTemplateNames: [\"visitor-identification.md\"],\n\t},\n\t{\n\t\tid: \"updateConversationTitle\",\n\t\tlabel: \"Update Conversation Title\",\n\t\tdescription:\n\t\t\t\"Sets or refreshes the conversation title once the topic is clear.\",\n\t\tcategory: \"analysis\",\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"autoGenerateTitle\",\n\t\tdefaultTemplateNames: [\"title-hygiene.md\"],\n\t},\n\t{\n\t\tid: \"updateSentiment\",\n\t\tlabel: \"Update Sentiment\",\n\t\tdescription:\n\t\t\t\"Tracks tone shifts and keeps conversation sentiment metadata up to date.\",\n\t\tcategory: \"analysis\",\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"autoAnalyzeSentiment\",\n\t\tdefaultTemplateNames: [\"sentiment-tracking.md\"],\n\t},\n\t{\n\t\tid: \"setPriority\",\n\t\tlabel: \"Set Priority\",\n\t\tdescription:\n\t\t\t\"Adjusts urgency level for critical issues so teams can triage quickly.\",\n\t\tcategory: \"analysis\",\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"canSetPriority\",\n\t\tdefaultTemplateNames: [\"priority-triage.md\"],\n\t},\n\t{\n\t\tid: \"sendMessage\",\n\t\tlabel: \"Send Public Message\",\n\t\tdescription: \"Sends a visible reply to the visitor.\",\n\t\tcategory: \"messaging\",\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultTemplateNames: [\"tone-and-voice.md\", \"short-clear-replies.md\"],\n\t},\n\t{\n\t\tid: \"sendPrivateMessage\",\n\t\tlabel: \"Send Private Note\",\n\t\tdescription:\n\t\t\t\"Adds internal-only notes for teammates that visitors cannot see.\",\n\t\tcategory: \"messaging\",\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultTemplateNames: [\"handoff-notes.md\"],\n\t},\n\t{\n\t\tid: \"respond\",\n\t\tlabel: \"Finish: Respond\",\n\t\tdescription: \"Marks turn complete after responding to the visitor.\",\n\t\tcategory: \"action\",\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultTemplateNames: [\"reply-or-stay-silent.md\"],\n\t},\n\t{\n\t\tid: \"escalate\",\n\t\tlabel: \"Finish: Escalate\",\n\t\tdescription: \"Hands off the conversation to a human agent when needed.\",\n\t\tcategory: \"action\",\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"canEscalate\",\n\t\tdefaultTemplateNames: [\"escalation-playbook.md\"],\n\t},\n\t{\n\t\tid: \"resolve\",\n\t\tlabel: \"Finish: Resolve\",\n\t\tdescription: \"Marks the conversation as resolved when it is fully handled.\",\n\t\tcategory: \"action\",\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"canResolve\",\n\t\tdefaultTemplateNames: [\"resolution-checklist.md\"],\n\t},\n\t{\n\t\tid: \"markSpam\",\n\t\tlabel: \"Finish: Mark Spam\",\n\t\tdescription: \"Flags obvious spam or abuse and closes the conversation.\",\n\t\tcategory: \"action\",\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"canMarkSpam\",\n\t\tdefaultTemplateNames: [\"spam-detection.md\"],\n\t},\n\t{\n\t\tid: \"skip\",\n\t\tlabel: \"Finish: Skip\",\n\t\tdescription:\n\t\t\t\"Intentionally stays silent when no response is needed from AI.\",\n\t\tcategory: \"action\",\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultTemplateNames: [\"reply-or-stay-silent.md\"],\n\t},\n] as const;\n\nconst AI_AGENT_DEFAULT_SKILL_TEMPLATE_DEFINITIONS = [\n\t{\n\t\tname: \"reply-or-stay-silent.md\",\n\t\tlabel: \"Reply Or Stay Silent\",\n\t\tdescription:\n\t\t\t\"Defines when the AI should answer and when it should intentionally stay silent.\",\n\t\tcontent: `## Reply Decision\n\n- Reply when the visitor still needs a clear, concrete answer.\n- Stay silent when a human already answered well or when the message is only acknowledgement.\n- If unsure whether to reply, prefer one short helpful message over multiple partial replies.\n\n## Tool Notes\n\n- Use [@Send Public Message](mention:tool:sendMessage) only when a reply adds value.\n- Finish with [@Finish: Respond](mention:tool:respond) after replying.\n- Use [@Finish: Skip](mention:tool:skip) when no reply is required.`,\n\t\tsuggestedToolIds: [\"sendMessage\", \"respond\", \"skip\"] as const,\n\t},\n\t{\n\t\tname: \"tone-and-voice.md\",\n\t\tlabel: \"Tone And Voice\",\n\t\tdescription:\n\t\t\t\"Keeps replies concise, empathetic, and aligned with a support tone.\",\n\t\tcontent: `## Tone\n\n- Be concise, direct, and calm.\n- Prefer plain language over jargon.\n- Keep messages to 1-2 short sentences when possible.\n\n## Empathy\n\n- Acknowledge frustration without over-apologizing.\n- Focus on the next useful action.\n\n## Tool Notes\n\n- Send customer-visible text through [@Send Public Message](mention:tool:sendMessage).`,\n\t\tsuggestedToolIds: [\"sendMessage\"] as const,\n\t},\n\t{\n\t\tname: \"short-clear-replies.md\",\n\t\tlabel: \"Short Clear Replies\",\n\t\tdescription: \"Enforces short, structured customer-facing responses.\",\n\t\tcontent: `## Message Shape\n\n- First sentence: direct answer.\n- Optional second sentence: next step or clarifying question.\n- Avoid multi-paragraph replies unless the question is complex.\n\n## Tool Notes\n\n- Send the final customer reply with [@Send Public Message](mention:tool:sendMessage).`,\n\t\tsuggestedToolIds: [\"sendMessage\"] as const,\n\t},\n\t{\n\t\tname: \"deep-research.md\",\n\t\tlabel: \"Deep Research\",\n\t\tdescription:\n\t\t\t\"Guides multi-pass retrieval before giving factual or policy answers.\",\n\t\tcontent: `## Research Workflow\n\n- For factual/product/policy questions, search before answering.\n- Start with a short focused query, then broaden if needed.\n- Use at least one follow-up search if confidence is low.\n\n## Tool Notes\n\n- Use [@Search Knowledge Base](mention:tool:searchKnowledgeBase) for retrieval.\n- Only send final claims after grounding them in retrieved context.`,\n\t\tsuggestedToolIds: [\"searchKnowledgeBase\"] as const,\n\t},\n\t{\n\t\tname: \"grounded-answers.md\",\n\t\tlabel: \"Grounded Answers\",\n\t\tdescription:\n\t\t\t\"Prevents hallucinations and enforces transparent uncertainty.\",\n\t\tcontent: `## Grounding Rules\n\n- Do not invent product, policy, or pricing details.\n- If information is missing, say so clearly and offer escalation.\n- Prefer partial certainty over confident guessing.\n\n## Tool Notes\n\n- Validate facts with [@Search Knowledge Base](mention:tool:searchKnowledgeBase).\n- If unsupported, use [@Finish: Escalate](mention:tool:escalate) when available.`,\n\t\tsuggestedToolIds: [\"searchKnowledgeBase\", \"escalate\"] as const,\n\t},\n\t{\n\t\tname: \"visitor-identification.md\",\n\t\tlabel: \"Visitor Identification\",\n\t\tdescription:\n\t\t\t\"Controls when and how to request name/email and identify the visitor.\",\n\t\tcontent: `## Identification Policy\n\n- Ask for name and email only when needed for account-specific help.\n- Validate that the name field contains a name and email field contains an email.\n- Update details if the visitor corrects their information.\n\n## Tool Notes\n\n- Link identity with [@Identify Visitor](mention:tool:identifyVisitor).`,\n\t\tsuggestedToolIds: [\"identifyVisitor\"] as const,\n\t},\n\t{\n\t\tname: \"escalation-playbook.md\",\n\t\tlabel: \"Escalation Playbook\",\n\t\tdescription:\n\t\t\t\"Defines when escalation is mandatory and what to include in handoff.\",\n\t\tcontent: `## Escalate When\n\n- The visitor asks for a human.\n- You cannot find reliable information.\n- Legal, compliance, billing, or high-risk judgment is required.\n\n## Handoff Quality\n\n- Tell the visitor what happens next.\n- Leave concise internal context for teammates.\n\n## Tool Notes\n\n- Notify visitor with [@Send Public Message](mention:tool:sendMessage).\n- Add handoff context via [@Send Private Note](mention:tool:sendPrivateMessage).\n- Finish with [@Finish: Escalate](mention:tool:escalate).`,\n\t\tsuggestedToolIds: [\n\t\t\t\"sendMessage\",\n\t\t\t\"sendPrivateMessage\",\n\t\t\t\"escalate\",\n\t\t] as const,\n\t},\n\t{\n\t\tname: \"resolution-checklist.md\",\n\t\tlabel: \"Resolution Checklist\",\n\t\tdescription:\n\t\t\t\"Ensures conversations are only resolved after clear completion criteria.\",\n\t\tcontent: `## Resolve Criteria\n\n- The visitor's request is fully addressed.\n- No unresolved dependency remains.\n- The final response includes a clear closure.\n\n## Tool Notes\n\n- Send closure text with [@Send Public Message](mention:tool:sendMessage).\n- Finish with [@Finish: Resolve](mention:tool:resolve).`,\n\t\tsuggestedToolIds: [\"sendMessage\", \"resolve\"] as const,\n\t},\n\t{\n\t\tname: \"spam-detection.md\",\n\t\tlabel: \"Spam Detection\",\n\t\tdescription: \"Sets strict criteria for spam classification.\",\n\t\tcontent: `## Spam Heuristics\n\n- Mark as spam only for obvious bot, phishing, or abusive noise.\n- Do not mark difficult but valid customer requests as spam.\n\n## Tool Notes\n\n- Use [@Finish: Mark Spam](mention:tool:markSpam) only when highly confident.`,\n\t\tsuggestedToolIds: [\"markSpam\"] as const,\n\t},\n\t{\n\t\tname: \"priority-triage.md\",\n\t\tlabel: \"Priority Triage\",\n\t\tdescription: \"Standardizes urgency assignment for incoming issues.\",\n\t\tcontent: `## Priority Rules\n\n- Urgent: outages, security incidents, severe business impact.\n- High: blocked workflow with no workaround.\n- Normal: standard product support requests.\n- Low: informational or minor questions.\n\n## Tool Notes\n\n- Set urgency with [@Set Priority](mention:tool:setPriority).`,\n\t\tsuggestedToolIds: [\"setPriority\"] as const,\n\t},\n\t{\n\t\tname: \"sentiment-tracking.md\",\n\t\tlabel: \"Sentiment Tracking\",\n\t\tdescription: \"Encourages sentiment updates when tone changes.\",\n\t\tcontent: `## Sentiment Updates\n\n- Update sentiment when tone shifts meaningfully.\n- Keep reason short and factual.\n- Avoid over-updating on minor wording changes.\n\n## Tool Notes\n\n- Record tone with [@Update Sentiment](mention:tool:updateSentiment).`,\n\t\tsuggestedToolIds: [\"updateSentiment\"] as const,\n\t},\n\t{\n\t\tname: \"title-hygiene.md\",\n\t\tlabel: \"Title Hygiene\",\n\t\tdescription: \"Keeps conversation titles clear and actionable.\",\n\t\tcontent: `## Title Standards\n\n- Keep titles short and specific.\n- Reflect the primary issue, not generic phrases.\n- Update title if topic changes significantly.\n\n## Tool Notes\n\n- Use [@Update Conversation Title](mention:tool:updateConversationTitle).`,\n\t\tsuggestedToolIds: [\"updateConversationTitle\"] as const,\n\t},\n\t{\n\t\tname: \"handoff-notes.md\",\n\t\tlabel: \"Handoff Notes\",\n\t\tdescription: \"Improves private notes shared with human teammates.\",\n\t\tcontent: `## Private Note Checklist\n\n- Include issue summary, key facts, and what was already tried.\n- Add urgency and expected next action.\n- Keep notes scannable and concise.\n\n## Tool Notes\n\n- Send internal details with [@Send Private Note](mention:tool:sendPrivateMessage).`,\n\t\tsuggestedToolIds: [\"sendPrivateMessage\"] as const,\n\t},\n] as const;\n\ntype AiAgentDefaultSkillTemplateEntry = {\n\tname: string;\n\tlabel: string;\n\tdescription: string;\n\tcontent: string;\n\tsuggestedToolIds: readonly AiAgentToolId[];\n};\n\nexport const AI_AGENT_DEFAULT_SKILL_TEMPLATES: readonly AiAgentDefaultSkillTemplateEntry[] =\n\tAI_AGENT_DEFAULT_SKILL_TEMPLATE_DEFINITIONS.map((template) => ({\n\t\t...template,\n\t\tcontent: serializeSkillFileContent({\n\t\t\tname: stripSkillMarkdownExtension(template.name),\n\t\t\tdescription: template.description,\n\t\t\tbody: template.content,\n\t\t}),\n\t}));\n\nexport type AiAgentDefaultSkillTemplate =\n\t(typeof AI_AGENT_DEFAULT_SKILL_TEMPLATES)[number];\n\nexport type AiAgentSystemSkillMetadataEntry = {\n\tname:\n\t\t| \"agent.md\"\n\t\t| \"security.md\"\n\t\t| \"behaviour.md\"\n\t\t| \"participation.md\"\n\t\t| \"grounding.md\"\n\t\t| \"capabilities.md\";\n\tlabel: string;\n\tdescription: string;\n};\n\nexport const AI_AGENT_SYSTEM_SKILL_METADATA: readonly AiAgentSystemSkillMetadataEntry[] =\n\t[\n\t\t{\n\t\t\tname: \"agent.md\",\n\t\t\tlabel: \"Agent Identity\",\n\t\t\tdescription: \"Core role, persona, and mission of the assistant.\",\n\t\t},\n\t\t{\n\t\t\tname: \"security.md\",\n\t\t\tlabel: \"Security Guardrails\",\n\t\t\tdescription:\n\t\t\t\t\"Critical safety and confidentiality rules that should stay strict.\",\n\t\t},\n\t\t{\n\t\t\tname: \"behaviour.md\",\n\t\t\tlabel: \"Behavior Policy\",\n\t\t\tdescription: \"Runtime behavior and mode-specific operating guidance.\",\n\t\t},\n\t\t{\n\t\t\tname: \"participation.md\",\n\t\t\tlabel: \"Participation Policy\",\n\t\t\tdescription:\n\t\t\t\t\"Rules for when AI should participate versus intentionally stay silent.\",\n\t\t},\n\t\t{\n\t\t\tname: \"grounding.md\",\n\t\t\tlabel: \"Grounding Policy\",\n\t\t\tdescription:\n\t\t\t\t\"Instructions for factual grounding and knowledge retrieval discipline.\",\n\t\t},\n\t\t{\n\t\t\tname: \"capabilities.md\",\n\t\t\tlabel: \"Capabilities Contract\",\n\t\t\tdescription:\n\t\t\t\t\"Capability boundaries and references to optional behavior 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+{"version":3,"file":"ai-agent-capabilities.js","names":["AI_AGENT_TOOL_CATALOG_RAW: readonly RawToolCatalogEntry[]","AI_AGENT_TOOL_CATALOG: readonly AiAgentToolCatalogEntry[]"],"sources":["../../src/api/ai-agent-capabilities.ts"],"sourcesContent":["import {\n\tserializeSkillFileContent,\n\tstripSkillMarkdownExtension,\n} from \"../skill-file-format\";\n\nexport const AI_AGENT_TOOL_CATEGORIES = [\n\t\"system\",\n\t\"messaging\",\n\t\"action\",\n\t\"context\",\n\t\"analysis\",\n] as const;\n\nexport type AiAgentToolCategory = (typeof AI_AGENT_TOOL_CATEGORIES)[number];\n\nexport const AI_AGENT_TOOL_GROUPS = [\"behavior\", \"actions\"] as const;\nexport type AiAgentToolGroup = (typeof AI_AGENT_TOOL_GROUPS)[number];\n\nexport const AI_AGENT_TOOL_IDS = [\n\t\"searchKnowledgeBase\",\n\t\"identifyVisitor\",\n\t\"updateConversationTitle\",\n\t\"updateSentiment\",\n\t\"setPriority\",\n\t\"categorizeConversation\",\n\t\"sendMessage\",\n\t\"sendPrivateMessage\",\n\t\"respond\",\n\t\"escalate\",\n\t\"resolve\",\n\t\"markSpam\",\n\t\"skip\",\n] as const;\n\nexport type AiAgentToolId = (typeof AI_AGENT_TOOL_IDS)[number];\n\nexport const AI_AGENT_BEHAVIOR_SETTING_KEYS = [\n\t\"canResolve\",\n\t\"canMarkSpam\",\n\t\"canSetPriority\",\n\t\"canEscalate\",\n\t\"autoCategorize\",\n\t\"autoGenerateTitle\",\n\t\"autoAnalyzeSentiment\",\n] as const;\n\nexport type AiAgentBehaviorSettingKey =\n\t(typeof AI_AGENT_BEHAVIOR_SETTING_KEYS)[number];\n\nexport type AiAgentToolDefaultSkill = {\n\tname: string;\n\tlabel: string;\n\tdescription: string;\n\tcontent: string;\n};\n\nexport type AiAgentToolCatalogEntry = {\n\tid: AiAgentToolId;\n\tlabel: string;\n\tdescription: string;\n\tcategory: AiAgentToolCategory;\n\tgroup: AiAgentToolGroup;\n\torder: number;\n\tisSystem: boolean;\n\tisRequired: boolean;\n\tisToggleable: boolean;\n\tbehaviorSettingKey: AiAgentBehaviorSettingKey | null;\n\tdefaultSkill: AiAgentToolDefaultSkill;\n};\n\ntype RawToolCatalogEntry = Omit<AiAgentToolCatalogEntry, \"defaultSkill\"> & {\n\tdefaultSkill: Omit<AiAgentToolDefaultSkill, \"content\"> & {\n\t\tcontent: string;\n\t};\n};\n\nconst AI_AGENT_TOOL_CATALOG_RAW: readonly RawToolCatalogEntry[] = [\n\t{\n\t\tid: \"searchKnowledgeBase\",\n\t\tlabel: \"Search Knowledge Base\",\n\t\tdescription: \"Retrieve relevant knowledge snippets by keyword query.\",\n\t\tcategory: \"context\",\n\t\tgroup: \"behavior\",\n\t\torder: 1,\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultSkill: {\n\t\t\tname: \"search-knowledge-base.md\",\n\t\t\tlabel: \"Search Knowledge Base\",\n\t\t\tdescription: \"Keyword query patterns and result interpretation.\",\n\t\t\tcontent: `## Query Tactics\n\n- Use short keyword queries (2-6 words).\n- Retry with synonyms when results are weak.\n- Prefer specific product/feature terms over full sentences.\n\n## Result Use\n\n- Prioritize high-similarity results that directly answer the request.\n- Use title/source metadata when it clarifies confidence.`,\n\t\t},\n\t},\n\t{\n\t\tid: \"identifyVisitor\",\n\t\tlabel: \"Identify Visitor\",\n\t\tdescription: \"Attach visitor name/email to the conversation record.\",\n\t\tcategory: \"context\",\n\t\tgroup: \"behavior\",\n\t\torder: 2,\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultSkill: {\n\t\t\tname: \"identify-visitor.md\",\n\t\t\tlabel: \"Identify Visitor\",\n\t\t\tdescription: \"Input hygiene for profile linking.\",\n\t\t\tcontent: `## Input Hygiene\n\n- Pass clean name/email values without extra text.\n- Use the latest visitor-provided values if they correct earlier info.\n- Avoid duplicate calls when identity is already up to date.`,\n\t\t},\n\t},\n\t{\n\t\tid: \"updateConversationTitle\",\n\t\tlabel: \"Update Conversation Title\",\n\t\tdescription: \"Set a concise title for the conversation topic.\",\n\t\tcategory: \"analysis\",\n\t\tgroup: \"behavior\",\n\t\torder: 3,\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"autoGenerateTitle\",\n\t\tdefaultSkill: {\n\t\t\tname: \"update-conversation-title.md\",\n\t\t\tlabel: \"Update Conversation Title\",\n\t\t\tdescription: \"Title formatting conventions.\",\n\t\t\tcontent: `## Title Formatting\n\n- Keep titles short and issue-focused.\n- Use concrete nouns (feature, error, account area).\n- Update only when the conversation topic is clear and stable across recent messages.\n- Skip vague, transitional, or generic titles.\n- Do not replace a title unless the newer title is meaningfully better.`,\n\t\t},\n\t},\n\t{\n\t\tid: \"updateSentiment\",\n\t\tlabel: \"Update Sentiment\",\n\t\tdescription:\n\t\t\t\"Record meaningful sentiment changes for conversation analytics.\",\n\t\tcategory: \"analysis\",\n\t\tgroup: \"behavior\",\n\t\torder: 4,\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"autoAnalyzeSentiment\",\n\t\tdefaultSkill: {\n\t\t\tname: \"update-sentiment.md\",\n\t\t\tlabel: \"Update Sentiment\",\n\t\t\tdescription: \"When sentiment updates add signal.\",\n\t\t\tcontent: `## Sentiment Updates\n\n- Update only for clear tone shifts.\n- Keep rationale short and evidence-based.\n- Skip minor wording changes with no practical impact.`,\n\t\t},\n\t},\n\t{\n\t\tid: \"setPriority\",\n\t\tlabel: \"Set Priority\",\n\t\tdescription: \"Set operational urgency for the conversation.\",\n\t\tcategory: \"analysis\",\n\t\tgroup: \"behavior\",\n\t\torder: 5,\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"canSetPriority\",\n\t\tdefaultSkill: {\n\t\t\tname: \"set-priority.md\",\n\t\t\tlabel: \"Set Priority\",\n\t\t\tdescription: \"Priority mapping by impact and urgency.\",\n\t\t\tcontent: `## Priority Mapping\n\n- Urgent: outage, security, or severe business impact.\n- High: blocked workflow with no practical workaround.\n- Normal: standard support work.\n- Low: informational, non-blocking requests.`,\n\t\t},\n\t},\n\t{\n\t\tid: \"categorizeConversation\",\n\t\tlabel: \"Categorize Conversation\",\n\t\tdescription: \"Add the conversation to one matching saved view.\",\n\t\tcategory: \"analysis\",\n\t\tgroup: \"behavior\",\n\t\torder: 6,\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"autoCategorize\",\n\t\tdefaultSkill: {\n\t\t\tname: \"categorize-conversation.md\",\n\t\t\tlabel: \"Categorize Conversation\",\n\t\t\tdescription: \"How to choose the best matching saved view.\",\n\t\t\tcontent: `## Categorization Rules\n\n- Use only one saved view when the match is clear.\n- Match the conversation to the closest existing view prompt and description.\n- Skip when no view clearly fits.\n- Prefer stable themes over one-off phrases from a single message.`,\n\t\t},\n\t},\n\t{\n\t\tid: \"sendMessage\",\n\t\tlabel: \"Send Chat Message\",\n\t\tdescription:\n\t\t\t\"Send one short customer-visible chat message. Use up to 3 when shorter bubbles read better.\",\n\t\tcategory: \"messaging\",\n\t\tgroup: \"behavior\",\n\t\torder: 7,\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultSkill: {\n\t\t\tname: \"send-message.md\",\n\t\t\tlabel: \"Send Chat Message\",\n\t\t\tdescription: \"Short chat-bubble reply rules.\",\n\t\t\tcontent: `## Role\n\n- Use this for every visitor-facing reply.\n- Prefer short chat bubbles over one dense block of text.\n- Use 2 or 3 separate calls when splitting improves readability.\n- Do not exceed 3 public chat messages in one run.`,\n\t\t},\n\t},\n\t{\n\t\tid: \"sendPrivateMessage\",\n\t\tlabel: \"Send Private Note\",\n\t\tdescription: \"Send internal notes to teammates that visitors cannot see.\",\n\t\tcategory: \"messaging\",\n\t\tgroup: \"behavior\",\n\t\torder: 8,\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultSkill: {\n\t\t\tname: \"send-private-message.md\",\n\t\t\tlabel: \"Send Private Note\",\n\t\t\tdescription: \"Internal-note structure for handoff quality.\",\n\t\t\tcontent: `## Internal Note Structure\n\n- Include issue summary, key facts, and actions already attempted.\n- Keep notes scannable for fast teammate handoff.\n- Use internal operational tone (not customer-facing copy).`,\n\t\t},\n\t},\n\t{\n\t\tid: \"respond\",\n\t\tlabel: \"Finish: Respond\",\n\t\tdescription: \"Finish the run after sending a complete public response.\",\n\t\tcategory: \"action\",\n\t\tgroup: \"actions\",\n\t\torder: 1,\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultSkill: {\n\t\t\tname: \"respond.md\",\n\t\t\tlabel: \"Finish Respond\",\n\t\t\tdescription: \"When to select the respond finish action.\",\n\t\t\tcontent: `## Finish Semantics\n\n- Choose this when the turn is complete and no escalation/closure state change is required.\n- Use this as the terminal action for normal reply flows.`,\n\t\t},\n\t},\n\t{\n\t\tid: \"escalate\",\n\t\tlabel: \"Finish: Escalate\",\n\t\tdescription: \"Escalate to a human when AI should not complete the request.\",\n\t\tcategory: \"action\",\n\t\tgroup: \"actions\",\n\t\torder: 2,\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"canEscalate\",\n\t\tdefaultSkill: {\n\t\t\tname: \"escalate.md\",\n\t\t\tlabel: \"Finish Escalate\",\n\t\t\tdescription: \"When to select the escalate finish action.\",\n\t\t\tcontent: `## Finish Semantics\n\n- Choose this when human intervention is required.\n- Include a clear escalation reason payload for teammate routing.`,\n\t\t},\n\t},\n\t{\n\t\tid: \"resolve\",\n\t\tlabel: \"Finish: Resolve\",\n\t\tdescription: \"Mark conversation resolved once the issue is fully handled.\",\n\t\tcategory: \"action\",\n\t\tgroup: \"actions\",\n\t\torder: 3,\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"canResolve\",\n\t\tdefaultSkill: {\n\t\t\tname: \"resolve.md\",\n\t\t\tlabel: \"Finish Resolve\",\n\t\t\tdescription: \"When to select the resolve finish action.\",\n\t\t\tcontent: `## Finish Semantics\n\n- Choose this when the issue is closed and the conversation can be marked resolved.\n- Use resolution-oriented reasoning in the payload.`,\n\t\t},\n\t},\n\t{\n\t\tid: \"markSpam\",\n\t\tlabel: \"Finish: Mark Spam\",\n\t\tdescription: \"Mark obvious abuse/spam and close quickly.\",\n\t\tcategory: \"action\",\n\t\tgroup: \"actions\",\n\t\torder: 4,\n\t\tisSystem: false,\n\t\tisRequired: false,\n\t\tisToggleable: true,\n\t\tbehaviorSettingKey: \"canMarkSpam\",\n\t\tdefaultSkill: {\n\t\t\tname: \"mark-spam.md\",\n\t\t\tlabel: \"Finish Mark Spam\",\n\t\t\tdescription: \"When to select the spam finish action.\",\n\t\t\tcontent: `## Finish Semantics\n\n- Choose this for clear spam/abuse/bot traffic.\n- Capture concise evidence in reasoning for auditability.`,\n\t\t},\n\t},\n\t{\n\t\tid: \"skip\",\n\t\tlabel: \"Finish: Skip\",\n\t\tdescription: \"Finish without a public response when silence is better.\",\n\t\tcategory: \"action\",\n\t\tgroup: \"actions\",\n\t\torder: 5,\n\t\tisSystem: true,\n\t\tisRequired: true,\n\t\tisToggleable: false,\n\t\tbehaviorSettingKey: null,\n\t\tdefaultSkill: {\n\t\t\tname: \"skip.md\",\n\t\t\tlabel: \"Finish Skip\",\n\t\t\tdescription: \"When to select the skip finish action.\",\n\t\t\tcontent: `## Finish Semantics\n\n- Choose this when no additional assistant output is needed for this run.\n- Use reasoning that explains why silence is intentional.`,\n\t\t},\n\t},\n] as const;\n\nexport const AI_AGENT_TOOL_CATALOG: readonly AiAgentToolCatalogEntry[] =\n\tAI_AGENT_TOOL_CATALOG_RAW.map((tool) => ({\n\t\t...tool,\n\t\tdefaultSkill: {\n\t\t\t...tool.defaultSkill,\n\t\t\tcontent: serializeSkillFileContent({\n\t\t\t\tname: stripSkillMarkdownExtension(tool.defaultSkill.name),\n\t\t\t\tdescription: tool.defaultSkill.description,\n\t\t\t\tbody: tool.defaultSkill.content,\n\t\t\t}),\n\t\t},\n\t}));\n\nexport const AI_AGENT_RESERVED_TOOL_SKILL_TEMPLATE_NAMES = [\n\t...new Set(AI_AGENT_TOOL_CATALOG.map((tool) => tool.defaultSkill.name)),\n] as const;\n\nexport const AI_AGENT_DROPPED_SKILL_TEMPLATE_NAMES = [\n\t\"reply-or-stay-silent.md\",\n\t\"send-message-behavior.md\",\n\t\"deep-research.md\",\n\t\"grounded-answers.md\",\n\t\"visitor-identification.md\",\n\t\"escalation-playbook.md\",\n\t\"resolution-checklist.md\",\n\t\"spam-detection.md\",\n\t\"priority-triage.md\",\n\t\"sentiment-tracking.md\",\n\t\"title-hygiene.md\",\n\t\"handoff-notes.md\",\n\t\"tone-and-voice.md\",\n\t\"short-clear-replies.md\",\n\t\"wait.md\",\n] as 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package/api/ai-agent-defaults.d.ts

@@ -0,0 +1,6 @@
+//#region src/api/ai-agent-defaults.d.ts
+declare const DEFAULT_AGENT_BASE_PROMPT = "You are a support assistant. Your job is to solve visitor requests quickly and clearly.\n\n## How to Assist\n- Answer clearly and concisely\n- Focus on what the visitor needs next\n- Ask one clarifying question when required\n- Keep tone human and professional\n\n## Boundaries\n- Use only available knowledge. If you are unsure, say so and offer human help.\n- Stay on support-relevant topics.\n- Never reference your training data, knowledge sources, or how you were built.\n- Do not add filler or overlong replies.";
+declare function createDefaultPromptWithCompany(companyName: string): string;
+//#endregion
+export { DEFAULT_AGENT_BASE_PROMPT, createDefaultPromptWithCompany };
+//# sourceMappingURL=ai-agent-defaults.d.ts.map

package/api/ai-agent-defaults.d.ts.map

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package/api/ai-agent-defaults.js

@@ -0,0 +1,33 @@
+//#region src/api/ai-agent-defaults.ts
+const DEFAULT_AGENT_BASE_PROMPT = `You are a support assistant. Your job is to solve visitor requests quickly and clearly.
+
+## How to Assist
+- Answer clearly and concisely
+- Focus on what the visitor needs next
+- Ask one clarifying question when required
+- Keep tone human and professional
+
+## Boundaries
+- Use only available knowledge. If you are unsure, say so and offer human help.
+- Stay on support-relevant topics.
+- Never reference your training data, knowledge sources, or how you were built.
+- Do not add filler or overlong replies.`;
+function createDefaultPromptWithCompany(companyName) {
+	return `You are a support assistant for ${companyName}. Your job is to solve visitor requests about ${companyName} quickly and clearly.
+
+## How to Assist
+- Answer questions about ${companyName} clearly and concisely
+- Focus on the visitor's immediate need
+- Ask one clarifying question when required
+- Keep tone human and professional
+
+## Boundaries
+- Use only available knowledge about ${companyName}. If unsure, say so and offer human help.
+- Stay on ${companyName}-relevant support topics.
+- Never reference your training data, knowledge sources, or how you were built.
+- Do not add filler or overlong replies.`;
+}
+
+//#endregion
+export { DEFAULT_AGENT_BASE_PROMPT, createDefaultPromptWithCompany };
+//# sourceMappingURL=ai-agent-defaults.js.map

package/api/ai-agent-defaults.js.map

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