@contractspec/lib.support-bot 3.7.6 → 3.7.7

package/dist/bot/feedback-loop.js

@@ -188,38 +188,38 @@ Respond to the customer.`,
   }
 });
 
-// src/i18n/catalogs/fr.ts
+// src/i18n/catalogs/es.ts
 import { defineTranslation as defineTranslation2 } from "@contractspec/lib.contracts-spec/translations";
-var frMessages = defineTranslation2({
+var esMessages = defineTranslation2({
   meta: {
     key: "support-bot.messages",
     version: "1.0.0",
     domain: "support-bot",
-    description: "French translations for the support-bot package",
+    description: "Spanish translations for the support-bot package",
     owners: ["platform"],
     stability: "experimental"
   },
-  locale: "fr",
+  locale: "es",
   fallback: "en",
   messages: {
     "prompt.classifier.system": {
-      value: "Classifiez le ticket de support.",
+      value: "Clasifica el ticket de soporte.",
       description: "Classifier LLM system prompt"
     },
     "prompt.autoResponder.system": {
-      value: "R\xE9digez des r\xE9ponses de support empathiques et pr\xE9cises en citant les sources lorsque c\u2019est pertinent.",
+      value: "Redacta respuestas de soporte emp\xE1ticas y precisas citando fuentes cuando sea relevante.",
       description: "Auto-responder LLM system prompt"
     },
     "prompt.autoResponder.user": {
       value: `Ticket #{ticketId} ({category}, {priority}, {sentiment})
-Sujet\xA0: {subject}
+Asunto: {subject}
 
 {body}
 
-Connaissances\xA0:
+Conocimientos:
 {knowledge}
 
-R\xE9pondez au client.`,
+Responde al cliente.`,
       description: "Auto-responder user prompt template",
       placeholders: [
         { name: "ticketId", type: "string" },
@@ -232,94 +232,94 @@ R\xE9pondez au client.`,
       ]
     },
     "responder.closing.friendly": {
-      value: "Nous restons \xE0 votre disposition si vous avez besoin de quoi que ce soit.",
+      value: "Quedamos a su disposici\xF3n si necesita cualquier otra cosa.",
       description: "Friendly closing line for support responses"
     },
     "responder.closing.formal": {
-      value: "Veuillez nous contacter si vous avez besoin d\u2019une assistance suppl\xE9mentaire.",
+      value: "No dude en contactarnos si requiere asistencia adicional.",
       description: "Formal closing line for support responses"
     },
     "responder.greeting.named": {
-      value: "Bonjour {name},",
+      value: "Hola {name},",
       description: "Greeting with customer name",
       placeholders: [{ name: "name", type: "string" }]
     },
     "responder.greeting.anonymous": {
-      value: "Bonjour,",
+      value: "Hola,",
       description: "Greeting without customer name"
     },
     "responder.intro.thanks": {
-      value: "Merci de nous avoir contact\xE9s au sujet de \xAB\xA0{subject}\xA0\xBB.",
+      value: "Gracias por contactarnos sobre \xAB{subject}\xBB.",
       description: "Thank-you intro referencing the ticket subject",
       placeholders: [{ name: "subject", type: "string" }]
     },
     "responder.signature": {
-      value: "\u2014 Support ContractSpec",
+      value: "\u2014 Soporte ContractSpec",
       description: "Email / response signature"
     },
     "responder.references.header": {
-      value: "R\xE9f\xE9rences\xA0:",
+      value: "Referencias:",
       description: "Header for the references section"
     },
     "responder.references.sourceLabel": {
-      value: "Source {index}",
+      value: "Fuente {index}",
       description: "Label for a numbered source reference",
       placeholders: [{ name: "index", type: "number" }]
     },
     "responder.category.billing": {
-      value: "Je comprends que les probl\xE8mes de facturation peuvent \xEAtre stressants, laissez-moi clarifier la situation.",
+      value: "Entiendo que los problemas de facturaci\xF3n pueden ser estresantes, perm\xEDtame aclarar la situaci\xF3n.",
       description: "Category intro for billing tickets"
     },
     "responder.category.technical": {
-      value: "Je vois que vous avez rencontr\xE9 un probl\xE8me technique. Voici ce qui s\u2019est pass\xE9 et comment le r\xE9soudre.",
+      value: "Veo que encontr\xF3 un problema t\xE9cnico. Esto es lo que sucedi\xF3 y c\xF3mo solucionarlo.",
       description: "Category intro for technical tickets"
     },
     "responder.category.product": {
-      value: "Merci d\u2019avoir partag\xE9 vos retours sur le produit. Voici les prochaines \xE9tapes.",
+      value: "Gracias por compartir sus comentarios sobre el producto. Estos son los pr\xF3ximos pasos.",
       description: "Category intro for product tickets"
     },
     "responder.category.account": {
-      value: "L\u2019acc\xE8s au compte est essentiel, laissez-moi vous guider vers la r\xE9solution.",
+      value: "El acceso a la cuenta es fundamental, perm\xEDtame guiarle hacia la resoluci\xF3n.",
       description: "Category intro for account tickets"
     },
     "responder.category.compliance": {
-      value: "Les questions de conformit\xE9 exigent de la pr\xE9cision. Consultez la r\xE9ponse conforme aux politiques ci-dessous.",
+      value: "Las preguntas de cumplimiento requieren precisi\xF3n. Consulte la respuesta alineada con las pol\xEDticas a continuaci\xF3n.",
       description: "Category intro for compliance tickets"
     },
     "responder.category.other": {
-      value: "Voici ce que nous avons trouv\xE9 apr\xE8s examen de votre demande.",
+      value: "Esto es lo que encontramos tras revisar su solicitud.",
       description: "Category intro for uncategorized tickets"
     },
     "responder.subject.replyPrefix": {
-      value: "Re\xA0: {subject}",
+      value: "Re: {subject}",
       description: "Reply subject line prefix",
       placeholders: [{ name: "subject", type: "string" }]
     },
     "resolver.question.subjectLabel": {
-      value: "Sujet\xA0: {subject}",
+      value: "Asunto: {subject}",
       description: "Subject label in resolver question context",
       placeholders: [{ name: "subject", type: "string" }]
     },
     "resolver.question.channelLabel": {
-      value: "Canal\xA0: {channel}",
+      value: "Canal: {channel}",
       description: "Channel label in resolver question context",
       placeholders: [{ name: "channel", type: "string" }]
     },
     "resolver.question.customerLabel": {
-      value: "Client\xA0: {name}",
+      value: "Cliente: {name}",
       description: "Customer label in resolver question context",
       placeholders: [{ name: "name", type: "string" }]
     },
     "resolver.action.escalate": {
-      value: "Escalader pour r\xE9vision humaine",
+      value: "Escalar para revisi\xF3n humana",
       description: "Action label for escalation"
     },
     "resolver.action.respond": {
-      value: "Envoyer une r\xE9ponse automatique",
+      value: "Enviar respuesta autom\xE1tica",
       description: "Action label for automated response"
     },
     "resolver.escalation.insufficientConfidence": {
-      value: "Confiance insuffisante ou r\xE9f\xE9rences de connaissances manquantes",
+      value: "Confianza insuficiente o referencias de conocimiento faltantes",
       description: "Escalation reason when confidence is too low"
     },
     "tool.classify.title": {
@@ -327,7 +327,7 @@ R\xE9pondez au client.`,
       description: "MCP tool title for ticket classification"
     },
     "tool.classify.description": {
-      value: "Classifier un ticket par priorit\xE9, sentiment et cat\xE9gorie",
+      value: "Clasificar un ticket por prioridad, sentimiento y categor\xEDa",
       description: "MCP tool description for ticket classification"
     },
     "tool.resolve.title": {
@@ -335,7 +335,7 @@ R\xE9pondez au client.`,
       description: "MCP tool title for ticket resolution"
     },
     "tool.resolve.description": {
-      value: "G\xE9n\xE9rer une r\xE9solution fond\xE9e sur la base de connaissances pour un ticket",
+      value: "Generar una resoluci\xF3n basada en conocimientos para un ticket",
       description: "MCP tool description for ticket resolution"
     },
     "tool.draft.title": {
@@ -343,72 +343,72 @@ R\xE9pondez au client.`,
       description: "MCP tool title for response drafting"
     },
     "tool.draft.description": {
-      value: "R\xE9diger une r\xE9ponse client bas\xE9e sur la r\xE9solution et la classification",
+      value: "Redactar una respuesta al cliente basada en la resoluci\xF3n y la clasificaci\xF3n",
       description: "MCP tool description for response drafting"
     },
     "error.inputMustIncludeTicket": {
-      value: "L\u2019entr\xE9e doit inclure un ticket",
+      value: "La entrada debe incluir un ticket",
       description: "Error when input payload is missing the ticket field"
     },
     "error.ticketMissingId": {
-      value: "Le ticket n\u2019a pas d\u2019identifiant",
+      value: "El ticket no tiene identificador",
       description: "Error when ticket object lacks an id"
     },
     "error.resolutionClassificationRequired": {
-      value: "la r\xE9solution et la classification sont requises",
+      value: "la resoluci\xF3n y la clasificaci\xF3n son obligatorias",
       description: "Error when draft endpoint is called without resolution and classification"
     },
     "feedback.noRecords": {
-      value: "Aucun retour enregistr\xE9 pour le moment.",
+      value: "No hay comentarios registrados a\xFAn.",
       description: "Placeholder when no feedback entries exist"
     },
     "feedback.status.escalated": {
-      value: "Escalad\xE9",
+      value: "Escalado",
       description: "Status label for escalated tickets"
     },
     "feedback.status.autoResolved": {
-      value: "R\xE9solu automatiquement",
+      value: "Resuelto autom\xE1ticamente",
       description: "Status label for auto-resolved tickets"
     },
     "spec.instructionsAppendix": {
-      value: "Citez toujours les sources de connaissances du support et signalez les probl\xE8mes de conformit\xE9/facturation pour r\xE9vision humaine en cas de doute.",
+      value: "Cite siempre las fuentes de conocimiento de soporte y se\xF1ale los problemas de cumplimiento/facturaci\xF3n para revisi\xF3n humana en caso de duda.",
       description: "Instructions appendix appended to agent spec"
     }
   }
 });
 
-// src/i18n/catalogs/es.ts
+// src/i18n/catalogs/fr.ts
 import { defineTranslation as defineTranslation3 } from "@contractspec/lib.contracts-spec/translations";
-var esMessages = defineTranslation3({
+var frMessages = defineTranslation3({
   meta: {
     key: "support-bot.messages",
     version: "1.0.0",
     domain: "support-bot",
-    description: "Spanish translations for the support-bot package",
+    description: "French translations for the support-bot package",
     owners: ["platform"],
     stability: "experimental"
   },
-  locale: "es",
+  locale: "fr",
   fallback: "en",
   messages: {
     "prompt.classifier.system": {
-      value: "Clasifica el ticket de soporte.",
+      value: "Classifiez le ticket de support.",
       description: "Classifier LLM system prompt"
     },
     "prompt.autoResponder.system": {
-      value: "Redacta respuestas de soporte emp\xE1ticas y precisas citando fuentes cuando sea relevante.",
+      value: "R\xE9digez des r\xE9ponses de support empathiques et pr\xE9cises en citant les sources lorsque c\u2019est pertinent.",
       description: "Auto-responder LLM system prompt"
     },
     "prompt.autoResponder.user": {
       value: `Ticket #{ticketId} ({category}, {priority}, {sentiment})
-Asunto: {subject}
+Sujet\xA0: {subject}
 
 {body}
 
-Conocimientos:
+Connaissances\xA0:
 {knowledge}
 
-Responde al cliente.`,
+R\xE9pondez au client.`,
       description: "Auto-responder user prompt template",
       placeholders: [
         { name: "ticketId", type: "string" },
@@ -421,94 +421,94 @@ Responde al cliente.`,
       ]
     },
     "responder.closing.friendly": {
-      value: "Quedamos a su disposici\xF3n si necesita cualquier otra cosa.",
+      value: "Nous restons \xE0 votre disposition si vous avez besoin de quoi que ce soit.",
       description: "Friendly closing line for support responses"
     },
     "responder.closing.formal": {
-      value: "No dude en contactarnos si requiere asistencia adicional.",
+      value: "Veuillez nous contacter si vous avez besoin d\u2019une assistance suppl\xE9mentaire.",
       description: "Formal closing line for support responses"
     },
     "responder.greeting.named": {
-      value: "Hola {name},",
+      value: "Bonjour {name},",
       description: "Greeting with customer name",
       placeholders: [{ name: "name", type: "string" }]
     },
     "responder.greeting.anonymous": {
-      value: "Hola,",
+      value: "Bonjour,",
       description: "Greeting without customer name"
     },
     "responder.intro.thanks": {
-      value: "Gracias por contactarnos sobre \xAB{subject}\xBB.",
+      value: "Merci de nous avoir contact\xE9s au sujet de \xAB\xA0{subject}\xA0\xBB.",
       description: "Thank-you intro referencing the ticket subject",
       placeholders: [{ name: "subject", type: "string" }]
     },
     "responder.signature": {
-      value: "\u2014 Soporte ContractSpec",
+      value: "\u2014 Support ContractSpec",
       description: "Email / response signature"
     },
     "responder.references.header": {
-      value: "Referencias:",
+      value: "R\xE9f\xE9rences\xA0:",
       description: "Header for the references section"
     },
     "responder.references.sourceLabel": {
-      value: "Fuente {index}",
+      value: "Source {index}",
       description: "Label for a numbered source reference",
       placeholders: [{ name: "index", type: "number" }]
     },
     "responder.category.billing": {
-      value: "Entiendo que los problemas de facturaci\xF3n pueden ser estresantes, perm\xEDtame aclarar la situaci\xF3n.",
+      value: "Je comprends que les probl\xE8mes de facturation peuvent \xEAtre stressants, laissez-moi clarifier la situation.",
       description: "Category intro for billing tickets"
     },
     "responder.category.technical": {
-      value: "Veo que encontr\xF3 un problema t\xE9cnico. Esto es lo que sucedi\xF3 y c\xF3mo solucionarlo.",
+      value: "Je vois que vous avez rencontr\xE9 un probl\xE8me technique. Voici ce qui s\u2019est pass\xE9 et comment le r\xE9soudre.",
       description: "Category intro for technical tickets"
     },
     "responder.category.product": {
-      value: "Gracias por compartir sus comentarios sobre el producto. Estos son los pr\xF3ximos pasos.",
+      value: "Merci d\u2019avoir partag\xE9 vos retours sur le produit. Voici les prochaines \xE9tapes.",
       description: "Category intro for product tickets"
     },
     "responder.category.account": {
-      value: "El acceso a la cuenta es fundamental, perm\xEDtame guiarle hacia la resoluci\xF3n.",
+      value: "L\u2019acc\xE8s au compte est essentiel, laissez-moi vous guider vers la r\xE9solution.",
       description: "Category intro for account tickets"
     },
     "responder.category.compliance": {
-      value: "Las preguntas de cumplimiento requieren precisi\xF3n. Consulte la respuesta alineada con las pol\xEDticas a continuaci\xF3n.",
+      value: "Les questions de conformit\xE9 exigent de la pr\xE9cision. Consultez la r\xE9ponse conforme aux politiques ci-dessous.",
       description: "Category intro for compliance tickets"
     },
     "responder.category.other": {
-      value: "Esto es lo que encontramos tras revisar su solicitud.",
+      value: "Voici ce que nous avons trouv\xE9 apr\xE8s examen de votre demande.",
       description: "Category intro for uncategorized tickets"
     },
     "responder.subject.replyPrefix": {
-      value: "Re: {subject}",
+      value: "Re\xA0: {subject}",
       description: "Reply subject line prefix",
       placeholders: [{ name: "subject", type: "string" }]
     },
     "resolver.question.subjectLabel": {
-      value: "Asunto: {subject}",
+      value: "Sujet\xA0: {subject}",
       description: "Subject label in resolver question context",
       placeholders: [{ name: "subject", type: "string" }]
     },
     "resolver.question.channelLabel": {
-      value: "Canal: {channel}",
+      value: "Canal\xA0: {channel}",
       description: "Channel label in resolver question context",
       placeholders: [{ name: "channel", type: "string" }]
     },
     "resolver.question.customerLabel": {
-      value: "Cliente: {name}",
+      value: "Client\xA0: {name}",
       description: "Customer label in resolver question context",
       placeholders: [{ name: "name", type: "string" }]
     },
     "resolver.action.escalate": {
-      value: "Escalar para revisi\xF3n humana",
+      value: "Escalader pour r\xE9vision humaine",
       description: "Action label for escalation"
     },
     "resolver.action.respond": {
-      value: "Enviar respuesta autom\xE1tica",
+      value: "Envoyer une r\xE9ponse automatique",
       description: "Action label for automated response"
     },
     "resolver.escalation.insufficientConfidence": {
-      value: "Confianza insuficiente o referencias de conocimiento faltantes",
+      value: "Confiance insuffisante ou r\xE9f\xE9rences de connaissances manquantes",
       description: "Escalation reason when confidence is too low"
     },
     "tool.classify.title": {
@@ -516,7 +516,7 @@ Responde al cliente.`,
       description: "MCP tool title for ticket classification"
     },
     "tool.classify.description": {
-      value: "Clasificar un ticket por prioridad, sentimiento y categor\xEDa",
+      value: "Classifier un ticket par priorit\xE9, sentiment et cat\xE9gorie",
       description: "MCP tool description for ticket classification"
     },
     "tool.resolve.title": {
@@ -524,7 +524,7 @@ Responde al cliente.`,
       description: "MCP tool title for ticket resolution"
     },
     "tool.resolve.description": {
-      value: "Generar una resoluci\xF3n basada en conocimientos para un ticket",
+      value: "G\xE9n\xE9rer une r\xE9solution fond\xE9e sur la base de connaissances pour un ticket",
       description: "MCP tool description for ticket resolution"
     },
     "tool.draft.title": {
@@ -532,61 +532,40 @@ Responde al cliente.`,
       description: "MCP tool title for response drafting"
     },
     "tool.draft.description": {
-      value: "Redactar una respuesta al cliente basada en la resoluci\xF3n y la clasificaci\xF3n",
+      value: "R\xE9diger une r\xE9ponse client bas\xE9e sur la r\xE9solution et la classification",
       description: "MCP tool description for response drafting"
     },
     "error.inputMustIncludeTicket": {
-      value: "La entrada debe incluir un ticket",
+      value: "L\u2019entr\xE9e doit inclure un ticket",
       description: "Error when input payload is missing the ticket field"
     },
     "error.ticketMissingId": {
-      value: "El ticket no tiene identificador",
+      value: "Le ticket n\u2019a pas d\u2019identifiant",
       description: "Error when ticket object lacks an id"
     },
     "error.resolutionClassificationRequired": {
-      value: "la resoluci\xF3n y la clasificaci\xF3n son obligatorias",
+      value: "la r\xE9solution et la classification sont requises",
       description: "Error when draft endpoint is called without resolution and classification"
     },
     "feedback.noRecords": {
-      value: "No hay comentarios registrados a\xFAn.",
+      value: "Aucun retour enregistr\xE9 pour le moment.",
       description: "Placeholder when no feedback entries exist"
     },
     "feedback.status.escalated": {
-      value: "Escalado",
+      value: "Escalad\xE9",
       description: "Status label for escalated tickets"
     },
     "feedback.status.autoResolved": {
-      value: "Resuelto autom\xE1ticamente",
+      value: "R\xE9solu automatiquement",
       description: "Status label for auto-resolved tickets"
     },
     "spec.instructionsAppendix": {
-      value: "Cite siempre las fuentes de conocimiento de soporte y se\xF1ale los problemas de cumplimiento/facturaci\xF3n para revisi\xF3n humana en caso de duda.",
+      value: "Citez toujours les sources de connaissances du support et signalez les probl\xE8mes de conformit\xE9/facturation pour r\xE9vision humaine en cas de doute.",
       description: "Instructions appendix appended to agent spec"
     }
   }
 });
 
-// src/i18n/messages.ts
-import {
-  createI18nFactory
-} from "@contractspec/lib.contracts-spec/translations";
-import { interpolate } from "@contractspec/lib.contracts-spec/translations";
-var factory = createI18nFactory({
-  specKey: "support-bot.messages",
-  catalogs: [enMessages, frMessages, esMessages]
-});
-var createSupportBotI18n = factory.create;
-var getDefaultI18n = factory.getDefault;
-var resetI18nRegistry = factory.resetRegistry;
-
-// src/i18n/locale.ts
-import {
-  DEFAULT_LOCALE,
-  SUPPORTED_LOCALES,
-  resolveLocale,
-  isSupportedLocale
-} from "@contractspec/lib.contracts-spec/translations";
-
 // src/i18n/keys.ts
 var PROMPT_KEYS = {
   "prompt.classifier.system": "prompt.classifier.system",
@@ -648,6 +627,27 @@ var I18N_KEYS = {
   ...FEEDBACK_KEYS,
   ...SPEC_KEYS
 };
+
+// src/i18n/locale.ts
+import {
+  DEFAULT_LOCALE,
+  isSupportedLocale,
+  resolveLocale,
+  SUPPORTED_LOCALES
+} from "@contractspec/lib.contracts-spec/translations";
+
+// src/i18n/messages.ts
+import {
+  createI18nFactory
+} from "@contractspec/lib.contracts-spec/translations";
+import { interpolate } from "@contractspec/lib.contracts-spec/translations";
+var factory = createI18nFactory({
+  specKey: "support-bot.messages",
+  catalogs: [enMessages, frMessages, esMessages]
+});
+var createSupportBotI18n = factory.create;
+var getDefaultI18n = factory.getDefault;
+var resetI18nRegistry = factory.resetRegistry;
 // src/bot/feedback-loop.ts
 class SupportFeedbackLoop {
   history = [];