@contractspec/lib.support-bot 3.7.17 → 3.7.18

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Files changed (55) hide show
  1. package/dist/bot/auto-responder.js +10 -732
  2. package/dist/bot/feedback-loop.js +5 -667
  3. package/dist/bot/index.js +11 -900
  4. package/dist/bot/tools.js +1 -131
  5. package/dist/browser/bot/auto-responder.js +10 -732
  6. package/dist/browser/bot/feedback-loop.js +5 -667
  7. package/dist/browser/bot/index.js +11 -900
  8. package/dist/browser/bot/tools.js +1 -131
  9. package/dist/browser/i18n/catalogs/en.js +2 -184
  10. package/dist/browser/i18n/catalogs/es.js +2 -184
  11. package/dist/browser/i18n/catalogs/fr.js +2 -184
  12. package/dist/browser/i18n/catalogs/index.js +4 -550
  13. package/dist/browser/i18n/index.js +4 -649
  14. package/dist/browser/i18n/keys.js +1 -71
  15. package/dist/browser/i18n/locale.js +1 -13
  16. package/dist/browser/i18n/messages.js +4 -564
  17. package/dist/browser/index.js +15 -1316
  18. package/dist/browser/rag/index.js +6 -701
  19. package/dist/browser/rag/ticket-resolver.js +6 -701
  20. package/dist/browser/spec.js +2 -32
  21. package/dist/browser/tickets/classifier.js +5 -944
  22. package/dist/browser/tickets/index.js +5 -944
  23. package/dist/i18n/catalogs/en.js +2 -184
  24. package/dist/i18n/catalogs/es.js +2 -184
  25. package/dist/i18n/catalogs/fr.js +2 -184
  26. package/dist/i18n/catalogs/index.js +4 -550
  27. package/dist/i18n/index.js +4 -649
  28. package/dist/i18n/keys.js +1 -71
  29. package/dist/i18n/locale.js +1 -13
  30. package/dist/i18n/messages.js +4 -564
  31. package/dist/index.js +15 -1316
  32. package/dist/node/bot/auto-responder.js +10 -732
  33. package/dist/node/bot/feedback-loop.js +5 -667
  34. package/dist/node/bot/index.js +11 -900
  35. package/dist/node/bot/tools.js +1 -131
  36. package/dist/node/i18n/catalogs/en.js +2 -184
  37. package/dist/node/i18n/catalogs/es.js +2 -184
  38. package/dist/node/i18n/catalogs/fr.js +2 -184
  39. package/dist/node/i18n/catalogs/index.js +4 -550
  40. package/dist/node/i18n/index.js +4 -649
  41. package/dist/node/i18n/keys.js +1 -71
  42. package/dist/node/i18n/locale.js +1 -13
  43. package/dist/node/i18n/messages.js +4 -564
  44. package/dist/node/index.js +15 -1316
  45. package/dist/node/rag/index.js +6 -701
  46. package/dist/node/rag/ticket-resolver.js +6 -701
  47. package/dist/node/spec.js +2 -32
  48. package/dist/node/tickets/classifier.js +5 -944
  49. package/dist/node/tickets/index.js +5 -944
  50. package/dist/rag/index.js +6 -701
  51. package/dist/rag/ticket-resolver.js +6 -701
  52. package/dist/spec.js +2 -32
  53. package/dist/tickets/classifier.js +5 -944
  54. package/dist/tickets/index.js +5 -944
  55. package/package.json +8 -8
@@ -1,27 +1,4 @@
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- // src/i18n/catalogs/fr.ts
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- import { defineTranslation } from "@contractspec/lib.contracts-spec/translations";
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- var frMessages = defineTranslation({
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- meta: {
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- key: "support-bot.messages",
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- version: "1.0.0",
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- domain: "support-bot",
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- description: "French translations for the support-bot package",
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- owners: ["platform"],
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- stability: "experimental"
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- },
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- locale: "fr",
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- fallback: "en",
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- messages: {
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- "prompt.classifier.system": {
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- value: "Classifiez le ticket de support.",
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- description: "Classifier LLM system prompt"
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- },
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- "prompt.autoResponder.system": {
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- value: "Rédigez des réponses de support empathiques et précises en citant les sources lorsque c’est pertinent.",
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- description: "Auto-responder LLM system prompt"
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- },
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- "prompt.autoResponder.user": {
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- value: `Ticket #{ticketId} ({category}, {priority}, {sentiment})
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+ import{defineTranslation as g}from"@contractspec/lib.contracts-spec/translations";var j=g({meta:{key:"support-bot.messages",version:"1.0.0",domain:"support-bot",description:"French translations for the support-bot package",owners:["platform"],stability:"experimental"},locale:"fr",fallback:"en",messages:{"prompt.classifier.system":{value:"Classifiez le ticket de support.",description:"Classifier LLM system prompt"},"prompt.autoResponder.system":{value:"Rédigez des réponses de support empathiques et précises en citant les sources lorsque c’est pertinent.",description:"Auto-responder LLM system prompt"},"prompt.autoResponder.user":{value:`Ticket #{ticketId} ({category}, {priority}, {sentiment})
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  Sujet : {subject}
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3
 
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  {body}
@@ -29,163 +6,4 @@ Sujet : {subject}
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  Connaissances :
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  {knowledge}
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8
 
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- Répondez au client.`,
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- description: "Auto-responder user prompt template",
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- placeholders: [
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- { name: "ticketId", type: "string" },
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- { name: "category", type: "string" },
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- { name: "priority", type: "string" },
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- { name: "sentiment", type: "string" },
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- { name: "subject", type: "string" },
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- { name: "body", type: "string" },
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- { name: "knowledge", type: "string" }
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- ]
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- },
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- "responder.closing.friendly": {
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- value: "Nous restons à votre disposition si vous avez besoin de quoi que ce soit.",
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- description: "Friendly closing line for support responses"
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- },
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- "responder.closing.formal": {
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- value: "Veuillez nous contacter si vous avez besoin d’une assistance supplémentaire.",
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- description: "Formal closing line for support responses"
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- },
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- "responder.greeting.named": {
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- value: "Bonjour {name},",
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- description: "Greeting with customer name",
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- placeholders: [{ name: "name", type: "string" }]
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- },
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- "responder.greeting.anonymous": {
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- value: "Bonjour,",
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- description: "Greeting without customer name"
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- },
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- "responder.intro.thanks": {
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- value: "Merci de nous avoir contactés au sujet de « {subject} ».",
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- description: "Thank-you intro referencing the ticket subject",
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- placeholders: [{ name: "subject", type: "string" }]
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- },
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- "responder.signature": {
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- value: "— Support ContractSpec",
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- description: "Email / response signature"
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- },
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- "responder.references.header": {
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- value: "Références :",
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- description: "Header for the references section"
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- },
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- "responder.references.sourceLabel": {
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- value: "Source {index}",
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- description: "Label for a numbered source reference",
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- placeholders: [{ name: "index", type: "number" }]
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- },
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- "responder.category.billing": {
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- value: "Je comprends que les problèmes de facturation peuvent être stressants, laissez-moi clarifier la situation.",
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- description: "Category intro for billing tickets"
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- },
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- "responder.category.technical": {
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- value: "Je vois que vous avez rencontré un problème technique. Voici ce qui s’est passé et comment le résoudre.",
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- description: "Category intro for technical tickets"
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- },
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- "responder.category.product": {
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- value: "Merci d’avoir partagé vos retours sur le produit. Voici les prochaines étapes.",
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- description: "Category intro for product tickets"
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- },
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- "responder.category.account": {
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- value: "L’accès au compte est essentiel, laissez-moi vous guider vers la résolution.",
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- description: "Category intro for account tickets"
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- },
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- "responder.category.compliance": {
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- value: "Les questions de conformité exigent de la précision. Consultez la réponse conforme aux politiques ci-dessous.",
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- description: "Category intro for compliance tickets"
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- },
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- "responder.category.other": {
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- value: "Voici ce que nous avons trouvé après examen de votre demande.",
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- description: "Category intro for uncategorized tickets"
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- },
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- "responder.subject.replyPrefix": {
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- value: "Re : {subject}",
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- description: "Reply subject line prefix",
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- placeholders: [{ name: "subject", type: "string" }]
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- },
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- "resolver.question.subjectLabel": {
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- value: "Sujet : {subject}",
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- description: "Subject label in resolver question context",
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- placeholders: [{ name: "subject", type: "string" }]
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- },
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- "resolver.question.channelLabel": {
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- value: "Canal : {channel}",
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- description: "Channel label in resolver question context",
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- placeholders: [{ name: "channel", type: "string" }]
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- },
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- "resolver.question.customerLabel": {
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- value: "Client : {name}",
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- description: "Customer label in resolver question context",
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- placeholders: [{ name: "name", type: "string" }]
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- },
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- "resolver.action.escalate": {
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- value: "Escalader pour révision humaine",
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- description: "Action label for escalation"
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- },
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- "resolver.action.respond": {
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- value: "Envoyer une réponse automatique",
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- description: "Action label for automated response"
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- },
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- "resolver.escalation.insufficientConfidence": {
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- value: "Confiance insuffisante ou références de connaissances manquantes",
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- description: "Escalation reason when confidence is too low"
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- },
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- "tool.classify.title": {
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- value: "support_classify_ticket",
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- description: "MCP tool title for ticket classification"
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- },
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- "tool.classify.description": {
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- value: "Classifier un ticket par priorité, sentiment et catégorie",
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- description: "MCP tool description for ticket classification"
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- },
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- "tool.resolve.title": {
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- value: "support_resolve_ticket",
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- description: "MCP tool title for ticket resolution"
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- },
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- "tool.resolve.description": {
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- value: "Générer une résolution fondée sur la base de connaissances pour un ticket",
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- description: "MCP tool description for ticket resolution"
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- },
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- "tool.draft.title": {
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- value: "support_draft_response",
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- description: "MCP tool title for response drafting"
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- },
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- "tool.draft.description": {
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- value: "Rédiger une réponse client basée sur la résolution et la classification",
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- description: "MCP tool description for response drafting"
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- },
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- "error.inputMustIncludeTicket": {
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- value: "L’entrée doit inclure un ticket",
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- description: "Error when input payload is missing the ticket field"
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- },
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- "error.ticketMissingId": {
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- value: "Le ticket n’a pas d’identifiant",
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- description: "Error when ticket object lacks an id"
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- },
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- "error.resolutionClassificationRequired": {
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- value: "la résolution et la classification sont requises",
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- description: "Error when draft endpoint is called without resolution and classification"
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- },
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- "feedback.noRecords": {
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- value: "Aucun retour enregistré pour le moment.",
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- description: "Placeholder when no feedback entries exist"
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- },
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- "feedback.status.escalated": {
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- value: "Escaladé",
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- description: "Status label for escalated tickets"
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- },
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- "feedback.status.autoResolved": {
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- value: "Résolu automatiquement",
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- description: "Status label for auto-resolved tickets"
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- },
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- "spec.instructionsAppendix": {
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- value: "Citez toujours les sources de connaissances du support et signalez les problèmes de conformité/facturation pour révision humaine en cas de doute.",
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- description: "Instructions appendix appended to agent spec"
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- }
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- }
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- });
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- export {
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- frMessages
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- };
9
+ Répondez au client.`,description:"Auto-responder user prompt template",placeholders:[{name:"ticketId",type:"string"},{name:"category",type:"string"},{name:"priority",type:"string"},{name:"sentiment",type:"string"},{name:"subject",type:"string"},{name:"body",type:"string"},{name:"knowledge",type:"string"}]},"responder.closing.friendly":{value:"Nous restons à votre disposition si vous avez besoin de quoi que ce soit.",description:"Friendly closing line for support responses"},"responder.closing.formal":{value:"Veuillez nous contacter si vous avez besoin d’une assistance supplémentaire.",description:"Formal closing line for support responses"},"responder.greeting.named":{value:"Bonjour {name},",description:"Greeting with customer name",placeholders:[{name:"name",type:"string"}]},"responder.greeting.anonymous":{value:"Bonjour,",description:"Greeting without customer name"},"responder.intro.thanks":{value:"Merci de nous avoir contactés au sujet de « {subject} ».",description:"Thank-you intro referencing the ticket subject",placeholders:[{name:"subject",type:"string"}]},"responder.signature":{value:"— Support ContractSpec",description:"Email / response signature"},"responder.references.header":{value:"Références :",description:"Header for the references section"},"responder.references.sourceLabel":{value:"Source {index}",description:"Label for a numbered source reference",placeholders:[{name:"index",type:"number"}]},"responder.category.billing":{value:"Je comprends que les problèmes de facturation peuvent être stressants, laissez-moi clarifier la situation.",description:"Category intro for billing tickets"},"responder.category.technical":{value:"Je vois que vous avez rencontré un problème technique. Voici ce qui s’est passé et comment le résoudre.",description:"Category intro for technical tickets"},"responder.category.product":{value:"Merci d’avoir partagé vos retours sur le produit. Voici les prochaines étapes.",description:"Category intro for product tickets"},"responder.category.account":{value:"L’accès au compte est essentiel, laissez-moi vous guider vers la résolution.",description:"Category intro for account tickets"},"responder.category.compliance":{value:"Les questions de conformité exigent de la précision. Consultez la réponse conforme aux politiques ci-dessous.",description:"Category intro for compliance tickets"},"responder.category.other":{value:"Voici ce que nous avons trouvé après examen de votre demande.",description:"Category intro for uncategorized tickets"},"responder.subject.replyPrefix":{value:"Re : {subject}",description:"Reply subject line prefix",placeholders:[{name:"subject",type:"string"}]},"resolver.question.subjectLabel":{value:"Sujet : {subject}",description:"Subject label in resolver question context",placeholders:[{name:"subject",type:"string"}]},"resolver.question.channelLabel":{value:"Canal : {channel}",description:"Channel label in resolver question context",placeholders:[{name:"channel",type:"string"}]},"resolver.question.customerLabel":{value:"Client : {name}",description:"Customer label in resolver question context",placeholders:[{name:"name",type:"string"}]},"resolver.action.escalate":{value:"Escalader pour révision humaine",description:"Action label for escalation"},"resolver.action.respond":{value:"Envoyer une réponse automatique",description:"Action label for automated response"},"resolver.escalation.insufficientConfidence":{value:"Confiance insuffisante ou références de connaissances manquantes",description:"Escalation reason when confidence is too low"},"tool.classify.title":{value:"support_classify_ticket",description:"MCP tool title for ticket classification"},"tool.classify.description":{value:"Classifier un ticket par priorité, sentiment et catégorie",description:"MCP tool description for ticket classification"},"tool.resolve.title":{value:"support_resolve_ticket",description:"MCP tool title for ticket resolution"},"tool.resolve.description":{value:"Générer une résolution fondée sur la base de connaissances pour un ticket",description:"MCP tool description for ticket resolution"},"tool.draft.title":{value:"support_draft_response",description:"MCP tool title for response drafting"},"tool.draft.description":{value:"Rédiger une réponse client basée sur la résolution et la classification",description:"MCP tool description for response drafting"},"error.inputMustIncludeTicket":{value:"L’entrée doit inclure un ticket",description:"Error when input payload is missing the ticket field"},"error.ticketMissingId":{value:"Le ticket n’a pas d’identifiant",description:"Error when ticket object lacks an id"},"error.resolutionClassificationRequired":{value:"la résolution et la classification sont requises",description:"Error when draft endpoint is called without resolution and classification"},"feedback.noRecords":{value:"Aucun retour enregistré pour le moment.",description:"Placeholder when no feedback entries exist"},"feedback.status.escalated":{value:"Escaladé",description:"Status label for escalated tickets"},"feedback.status.autoResolved":{value:"Résolu automatiquement",description:"Status label for auto-resolved tickets"},"spec.instructionsAppendix":{value:"Citez toujours les sources de connaissances du support et signalez les problèmes de conformité/facturation pour révision humaine en cas de doute.",description:"Instructions appendix appended to agent spec"}}});export{j as frMessages};