@contractspec/example.ai-support-bot 1.44.0

package/src/setup.ts

@@ -0,0 +1,49 @@
+import { TicketResolver } from '@contractspec/lib.support-bot/rag';
+import { TicketClassifier } from '@contractspec/lib.support-bot/tickets';
+import { AutoResponder } from '@contractspec/lib.support-bot/bot';
+import type { KnowledgeAnswer } from '@contractspec/lib.knowledge/query/service';
+import type { SupportTicket } from '@contractspec/lib.support-bot/types';
+import { Logger, LogLevel } from '@contractspec/lib.logger';
+import type { LoggerConfig } from '@contractspec/lib.logger/types';
+
+const logger = new Logger({
+  level: process.env.NODE_ENV === 'production' ? LogLevel.INFO : LogLevel.DEBUG,
+  environment:
+    (process.env.NODE_ENV as LoggerConfig['environment']) || 'development',
+  enableColors: process.env.NODE_ENV !== 'production',
+});
+
+export async function runAiSupportBotExample(): Promise<void> {
+  const knowledge = {
+    async query(question: string): Promise<KnowledgeAnswer> {
+      return {
+        answer: `The payout will retrigger automatically. (${question.slice(0, 40)}…)`,
+        references: [],
+      };
+    },
+  };
+
+  const resolver = new TicketResolver({ knowledge });
+  const classifier = new TicketClassifier();
+  const responder = new AutoResponder();
+
+  const ticket: SupportTicket = {
+    id: 'TIC-42',
+    subject: 'Payout failed',
+    body: 'Hello, our supplier payout failed twice yesterday. Can you confirm status? It is urgent.',
+    channel: 'email',
+    customerName: 'Ivy',
+    metadata: { accountId: 'acct_789' },
+  };
+
+  const classification = await classifier.classify(ticket);
+  const resolution = await resolver.resolve(ticket);
+  const draft = await responder.draft(ticket, resolution, classification);
+
+  logger.info('Support bot run completed', {
+    ticketId: ticket.id,
+    classification,
+    resolution,
+    emailDraft: { subject: draft.subject, body: draft.body },
+  });
+}

package/tsconfig.json

@@ -0,0 +1,11 @@
+{
+  "extends": "@contractspec/tool.typescript/react-library.json",
+  "include": ["src"],
+  "exclude": ["node_modules", "dist"],
+  "compilerOptions": {
+    "rootDir": "src",
+    "outDir": "dist"
+  }
+}
+
+