@consilioweb/payload-support 0.9.11 → 0.9.13

package/dist/index.cjs

@@ -2975,9 +2975,36 @@ function createBillingEndpoint(slugs) {
           return Response.json({ error: "Missing from/to params" }, { status: 400 });
         }
         const projectId = url.searchParams.get("projectId");
+        const toExclusive = new Date(to);
+        toExclusive.setDate(toExclusive.getDate() + 1);
+        const toExclusiveIso = toExclusive.toISOString();
         const ticketWhere = {
-          billable: { equals: true },
-          ...projectId ? { project: { equals: Number(projectId) } } : {}
+          and: [
+            { billable: { equals: true } },
+            ...projectId ? [{ project: { equals: Number(projectId) } }] : [],
+            {
+              or: [
+                {
+                  and: [
+                    { updatedAt: { greater_than_equal: from } },
+                    { updatedAt: { less_than: toExclusiveIso } }
+                  ]
+                },
+                {
+                  and: [
+                    { createdAt: { greater_than_equal: from } },
+                    { createdAt: { less_than: toExclusiveIso } }
+                  ]
+                },
+                {
+                  and: [
+                    { resolvedAt: { greater_than_equal: from } },
+                    { resolvedAt: { less_than: toExclusiveIso } }
+                  ]
+                }
+              ]
+            }
+          ]
         };
         const allTickets = [];
         let ticketPage = 1;
@@ -3030,8 +3057,8 @@ function createBillingEndpoint(slugs) {
         const projectGroups = /* @__PURE__ */ new Map();
         for (const ticket of allTickets) {
           const t = ticket;
-          const ticketEntries = entriesByTicket.get(t.id);
-          if (!ticketEntries || ticketEntries.length === 0) continue;
+          const ticketEntries = entriesByTicket.get(t.id) || [];
+          const hasNoTimeEntries = ticketEntries.length === 0;
           const project = typeof t.project === "object" && t.project ? { id: t.project.id, name: t.project.name || "Sans nom" } : null;
           const projectKey = project ? String(project.id) : "no-project";
           if (!projectGroups.has(projectKey)) {
@@ -3059,9 +3086,14 @@ function createBillingEndpoint(slugs) {
             id: t.id,
             ticketNumber: t.ticketNumber || "",
             subject: t.subject || "",
+            status: t.status || "",
             entries: ticketEntries,
             totalMinutes: ticketTotalMinutes,
-            billedAmount
+            billedAmount,
+            hasNoTimeEntries,
+            aiSummary: t.aiSummary || null,
+            aiSummaryGeneratedAt: t.aiSummaryGeneratedAt || null,
+            aiSummaryStatus: t.aiSummaryStatus || null
           });
           projectGroups.get(projectKey).totalMinutes += ticketTotalMinutes;
           if (billedAmount) projectGroups.get(projectKey).totalBilledAmount += billedAmount;
@@ -3069,7 +3101,16 @@ function createBillingEndpoint(slugs) {
         const groups = Array.from(projectGroups.values());
         const grandTotalMinutes = groups.reduce((sum, g) => sum + g.totalMinutes, 0);
         const grandTotalBilledAmount = groups.reduce((sum, g) => sum + g.totalBilledAmount, 0);
-        return new Response(JSON.stringify({ groups, grandTotalMinutes, grandTotalBilledAmount }), {
+        const ticketsWithoutTime = groups.reduce(
+          (sum, g) => sum + g.tickets.filter((t) => t.hasNoTimeEntries).length,
+          0
+        );
+        return new Response(JSON.stringify({
+          groups,
+          grandTotalMinutes,
+          grandTotalBilledAmount,
+          ticketsWithoutTime
+        }), {
           headers: {
             "Content-Type": "application/json",
             "Cache-Control": "private, max-age=300, stale-while-revalidate=600"
@@ -3085,6 +3126,177 @@ function createBillingEndpoint(slugs) {
   };
 }
 
+// src/utils/generateTicketSynthesis.ts
+function getClient3(aiSettings) {
+  const Anthropic = __require("@anthropic-ai/sdk").default;
+  if (aiSettings.provider === "ollama") {
+    const baseURL = process.env.OLLAMA_API_URL || "https://ollama.orkelis.app/v1";
+    return new Anthropic({ apiKey: "ollama", baseURL });
+  }
+  return new Anthropic({ apiKey: process.env.ANTHROPIC_API_KEY });
+}
+function getModel3(aiSettings) {
+  return aiSettings.model || "claude-haiku-4-5-20251001";
+}
+async function generateTicketSynthesis(args) {
+  const { payload, slugs, ticketId } = args;
+  const settings = await readSupportSettings(payload);
+  if (settings.ai.enableSynthesis === false) {
+    return { summary: "", generatedAt: (/* @__PURE__ */ new Date()).toISOString(), status: "skipped", reason: "synthesis disabled" };
+  }
+  const ticket = await payload.findByID({
+    collection: slugs.tickets,
+    id: ticketId,
+    depth: 1,
+    overrideAccess: true
+  });
+  if (!ticket) {
+    return { summary: "", generatedAt: (/* @__PURE__ */ new Date()).toISOString(), status: "error", reason: "ticket not found" };
+  }
+  await payload.update({
+    collection: slugs.tickets,
+    id: ticketId,
+    data: { aiSummaryStatus: "pending" },
+    overrideAccess: true
+  }).catch(() => {
+  });
+  const messagesResult = await payload.find({
+    collection: slugs.ticketMessages,
+    where: { ticket: { equals: ticketId } },
+    sort: "createdAt",
+    limit: 500,
+    depth: 0,
+    overrideAccess: true
+  });
+  const messages = messagesResult.docs;
+  if (messages.length === 0) {
+    const generatedAt = (/* @__PURE__ */ new Date()).toISOString();
+    await payload.update({
+      collection: slugs.tickets,
+      id: ticketId,
+      data: {
+        aiSummary: "(Aucun message dans ce ticket)",
+        aiSummaryGeneratedAt: generatedAt,
+        aiSummaryStatus: "done"
+      },
+      overrideAccess: true
+    });
+    return { summary: "(Aucun message dans ce ticket)", generatedAt, status: "done" };
+  }
+  const conversation = messages.map((m) => {
+    const author = m.authorType === "admin" ? "Support" : "Client";
+    const date = m.createdAt ? new Date(m.createdAt).toLocaleDateString("fr-FR", {
+      day: "numeric",
+      month: "short",
+      hour: "2-digit",
+      minute: "2-digit",
+      timeZone: "Europe/Paris"
+    }) : "";
+    return `[${date}] ${author}: ${m.body || ""}`;
+  }).join("\n\n");
+  const clientObj = typeof ticket.client === "object" && ticket.client ? ticket.client : null;
+  const clientCompany = clientObj?.company || "";
+  const clientName = clientObj ? [clientObj.firstName, clientObj.lastName].filter(Boolean).join(" ") : "";
+  const prompt = `Tu es un consultant technique qui prepare un recap factuel pour une facturation client.
+
+Sujet du ticket : ${ticket.subject || "(sans sujet)"}
+Client : ${clientName || "Inconnu"}${clientCompany ? ` \u2014 ${clientCompany}` : ""}
+
+Conversation complete du ticket :
+${conversation}
+
+Genere un recap factuel sous forme d'une liste a puces courtes et actionnables, decrivant CE QUI A ETE FAIT cote support pendant ce ticket. C'est destine a etre colle dans un devis ou une facture.
+
+Regles strictes :
+- Une puce = une action realisee, formulee en groupe nominal court (ex : "Diagnostic configuration DNS et authentification Mailchimp")
+- Pas de phrases completes, pas de "j'ai fait", pas de pronoms
+- Pas de salutations, pas d'introduction, pas de conclusion
+- Pas de markdown autre que les puces "- "
+- 5 a 10 puces maximum, ordonnees chronologiquement
+- Ne mentionne PAS le client par son nom dans les puces
+- Si le ticket n'a pas abouti, decris quand meme le travail d'analyse realise
+
+Reponds UNIQUEMENT avec la liste de puces, rien d'autre.`;
+  const anthropic = getClient3(settings.ai);
+  const model = getModel3(settings.ai);
+  try {
+    const res = await anthropic.messages.create({
+      model,
+      max_tokens: 600,
+      messages: [{ role: "user", content: prompt }]
+    });
+    const summary = res.content[0]?.type === "text" ? res.content[0].text.trim() : "";
+    const generatedAt = (/* @__PURE__ */ new Date()).toISOString();
+    await payload.update({
+      collection: slugs.tickets,
+      id: ticketId,
+      data: {
+        aiSummary: summary,
+        aiSummaryGeneratedAt: generatedAt,
+        aiSummaryStatus: "done"
+      },
+      overrideAccess: true
+    });
+    return { summary, generatedAt, status: "done" };
+  } catch (err) {
+    const message = err instanceof Error ? err.message : String(err);
+    await payload.update({
+      collection: slugs.tickets,
+      id: ticketId,
+      data: { aiSummaryStatus: "error" },
+      overrideAccess: true
+    }).catch(() => {
+    });
+    return { summary: "", generatedAt: (/* @__PURE__ */ new Date()).toISOString(), status: "error", reason: message };
+  }
+}
+
+// src/endpoints/ticket-synthesis.ts
+function createTicketSynthesisEndpoint(slugs) {
+  return {
+    path: "/support/ticket-synthesis",
+    method: "post",
+    handler: async (req) => {
+      try {
+        requireAdmin(req, slugs);
+        const payload = req.payload;
+        const url = new URL(req.url || "", "http://localhost");
+        const ticketIdRaw = url.searchParams.get("ticketId");
+        const force = url.searchParams.get("force") === "true";
+        if (!ticketIdRaw) {
+          return Response.json({ error: "ticketId required" }, { status: 400 });
+        }
+        const ticketId = Number(ticketIdRaw);
+        if (Number.isNaN(ticketId)) {
+          return Response.json({ error: "ticketId must be a number" }, { status: 400 });
+        }
+        if (!force) {
+          const existing = await payload.findByID({
+            collection: slugs.tickets,
+            id: ticketId,
+            depth: 0,
+            overrideAccess: true
+          });
+          if (existing?.aiSummary && existing.aiSummaryStatus === "done") {
+            return Response.json({
+              summary: existing.aiSummary,
+              generatedAt: existing.aiSummaryGeneratedAt,
+              status: "cached"
+            });
+          }
+        }
+        const result = await generateTicketSynthesis({ payload, slugs, ticketId });
+        return Response.json(result);
+      } catch (err) {
+        const authResponse = handleAuthError(err);
+        if (authResponse) return authResponse;
+        console.error("[support/ticket-synthesis] Error:", err);
+        return Response.json({ error: "Internal server error" }, { status: 500 });
+      }
+    }
+  };
+}
+
 // src/endpoints/email-stats.ts
 function createEmailStatsEndpoint(slugs) {
   return {
@@ -5023,6 +5235,7 @@ function createSupportEndpoints(slugs, options) {
   if (!f || f.ai !== false) {
     endpoints.push(createAiEndpoint(slugs));
     endpoints.push(...createClientIntelligenceEndpoint(slugs));
+    endpoints.push(createTicketSynthesisEndpoint(slugs));
   }
   if (!f || f.bulkActions !== false) endpoints.push(createBulkActionEndpoint(slugs));
   if (!f || f.merge !== false) endpoints.push(createMergeTicketsEndpoint(slugs));
@@ -5679,6 +5892,32 @@ function createTrackSLA(slugs) {
     return doc;
   };
 }
+function createTrackAiSummaryOnResolve(slugs) {
+  return async ({ doc, previousDoc, operation, req }) => {
+    if (operation !== "update" || !previousDoc) return doc;
+    const wasResolved = previousDoc.status === "resolved";
+    const isResolved = doc.status === "resolved";
+    if (wasResolved && !isResolved && doc.aiSummary) {
+      try {
+        await req.payload.update({
+          collection: slugs.tickets,
+          id: doc.id,
+          data: { aiSummary: null, aiSummaryGeneratedAt: null, aiSummaryStatus: null },
+          overrideAccess: true
+        });
+      } catch (err) {
+        console.error("[support] Failed to clear ai summary on reopen:", err);
+      }
+      return doc;
+    }
+    if (!wasResolved && isResolved && !doc.aiSummary) {
+      setImmediate(() => {
+        generateTicketSynthesis({ payload: req.payload, slugs, ticketId: doc.id }).catch((err) => console.error("[support] Background ai synthesis failed:", err));
+      });
+    }
+    return doc;
+  };
+}
 function createLogTicketActivity(slugs) {
   return async ({ doc, previousDoc, operation, req }) => {
     if (operation !== "update" || !previousDoc) return doc;
@@ -6083,6 +6322,49 @@ function createTicketsCollection(slugs, options) {
         admin: { initCollapsed: true },
         fields: billingFields
       },
+      // AI Synthesis collapsible — auto-filled when ticket is resolved
+      {
+        type: "collapsible",
+        label: "Synthese IA",
+        admin: {
+          initCollapsed: true,
+          description: "Recap factuel genere automatiquement au passage en resolu. Sert au copier-coller dans devis/factures."
+        },
+        fields: [
+          {
+            name: "aiSummary",
+            type: "textarea",
+            label: "Synthese",
+            admin: {
+              readOnly: true,
+              rows: 8,
+              description: "Vide tant que le ticket n'est pas resolu. Effacee si le ticket est reouvert."
+            }
+          },
+          {
+            type: "row",
+            fields: [
+              {
+                name: "aiSummaryGeneratedAt",
+                type: "date",
+                label: "Genere le",
+                admin: { readOnly: true, width: "50%", date: { displayFormat: "dd/MM/yyyy HH:mm" } }
+              },
+              {
+                name: "aiSummaryStatus",
+                type: "select",
+                label: "Statut",
+                options: [
+                  { label: "En cours", value: "pending" },
+                  { label: "Genere", value: "done" },
+                  { label: "Erreur", value: "error" }
+                ],
+                admin: { readOnly: true, width: "50%" }
+              }
+            ]
+          }
+        ]
+      },
       // SLA & Delais
       {
         type: "collapsible",
@@ -6207,6 +6489,7 @@ function createTicketsCollection(slugs, options) {
       ],
       afterChange: [
         createTrackSLA(slugs),
+        createTrackAiSummaryOnResolve(slugs),
         createAutoCalculateSLA(slugs),
         createAssignSlaDeadlines(slugs, notificationSlug),
         createCheckSlaOnResolve(slugs, notificationSlug),
@@ -8188,6 +8471,7 @@ exports.createTicketsCollection = createTicketsCollection;
 exports.createTimeEntriesCollection = createTimeEntriesCollection;
 exports.createWebhookEndpointsCollection = createWebhookEndpointsCollection;
 exports.dispatchWebhook = dispatchWebhook;
+exports.generateTicketSynthesis = generateTicketSynthesis;
 exports.readSupportSettings = readSupportSettings;
 exports.readUserPrefs = readUserPrefs;
 exports.resolveSlugs = resolveSlugs;

package/dist/index.d.cts

@@ -309,6 +309,23 @@ type WebhookEvent = 'ticket_created' | 'ticket_resolved' | 'ticket_replied' | 's
  */
 declare function dispatchWebhook(data: Record<string, unknown>, event: WebhookEvent, payload: BasePayload, slugs: CollectionSlugs): void;
 
+interface TicketSynthesisResult {
+    summary: string;
+    generatedAt: string;
+    status: 'done' | 'error' | 'skipped';
+    reason?: string;
+}
+/**
+ * Generates a billing-oriented bullet-point synthesis for a single support ticket.
+ * Persists the result on the ticket (aiSummary, aiSummaryGeneratedAt, aiSummaryStatus).
+ * Designed to be called from an HTTP endpoint OR from a Payload hook (async fire-and-forget).
+ */
+declare function generateTicketSynthesis(args: {
+    payload: Payload;
+    slugs: CollectionSlugs;
+    ticketId: number | string;
+}): Promise<TicketSynthesisResult>;
+
 /**
  * Calculate a business-hours deadline from a start date.
  * Business hours: Mon-Fri, 9:00-18:00 (Europe/Paris).
@@ -381,4 +398,4 @@ declare function createMacrosCollection(slugs: CollectionSlugs): CollectionConfi
 
 declare function createTicketStatusesCollection(slugs: CollectionSlugs): CollectionConfig;
 
-export { type AIProviderConfig, type ActivityEntryData, type CannedResponseData, type ClientData, type CollectionSlugs, DEFAULT_FEATURES, DEFAULT_SETTINGS, DEFAULT_SLUGS, DEFAULT_USER_PREFS, type EmailConfig, type MessageData, type SatisfactionSurveyData, type SupportFeatures, type SupportPluginConfig, type SupportSettings, type TicketData, type TimeEntryData, type UserPrefs, calculateBusinessHoursDeadline, createAdminNotification, createAssignSlaDeadlines, createAuthLogsCollection, createCannedResponsesCollection, createChatMessagesCollection, createCheckSlaOnReply, createCheckSlaOnResolve, createEmailLogsCollection, createKnowledgeBaseCollection, createMacrosCollection, createPendingEmailsCollection, createSatisfactionSurveysCollection, createSlaPoliciesCollection, createSupportClientsCollection, createTicketActivityLogCollection, createTicketMessagesCollection, createTicketStatusEmail, createTicketStatusesCollection, createTicketsCollection, createTimeEntriesCollection, createWebhookEndpointsCollection, dispatchWebhook, readSupportSettings, readUserPrefs, resolveSlugs, supportPlugin };
+export { type AIProviderConfig, type ActivityEntryData, type CannedResponseData, type ClientData, type CollectionSlugs, DEFAULT_FEATURES, DEFAULT_SETTINGS, DEFAULT_SLUGS, DEFAULT_USER_PREFS, type EmailConfig, type MessageData, type SatisfactionSurveyData, type SupportFeatures, type SupportPluginConfig, type SupportSettings, type TicketData, type TicketSynthesisResult, type TimeEntryData, type UserPrefs, calculateBusinessHoursDeadline, createAdminNotification, createAssignSlaDeadlines, createAuthLogsCollection, createCannedResponsesCollection, createChatMessagesCollection, createCheckSlaOnReply, createCheckSlaOnResolve, createEmailLogsCollection, createKnowledgeBaseCollection, createMacrosCollection, createPendingEmailsCollection, createSatisfactionSurveysCollection, createSlaPoliciesCollection, createSupportClientsCollection, createTicketActivityLogCollection, createTicketMessagesCollection, createTicketStatusEmail, createTicketStatusesCollection, createTicketsCollection, createTimeEntriesCollection, createWebhookEndpointsCollection, dispatchWebhook, generateTicketSynthesis, readSupportSettings, readUserPrefs, resolveSlugs, supportPlugin };

package/dist/index.d.ts

@@ -309,6 +309,23 @@ type WebhookEvent = 'ticket_created' | 'ticket_resolved' | 'ticket_replied' | 's
  */
 declare function dispatchWebhook(data: Record<string, unknown>, event: WebhookEvent, payload: BasePayload, slugs: CollectionSlugs): void;
 
+interface TicketSynthesisResult {
+    summary: string;
+    generatedAt: string;
+    status: 'done' | 'error' | 'skipped';
+    reason?: string;
+}
+/**
+ * Generates a billing-oriented bullet-point synthesis for a single support ticket.
+ * Persists the result on the ticket (aiSummary, aiSummaryGeneratedAt, aiSummaryStatus).
+ * Designed to be called from an HTTP endpoint OR from a Payload hook (async fire-and-forget).
+ */
+declare function generateTicketSynthesis(args: {
+    payload: Payload;
+    slugs: CollectionSlugs;
+    ticketId: number | string;
+}): Promise<TicketSynthesisResult>;
+
 /**
  * Calculate a business-hours deadline from a start date.
  * Business hours: Mon-Fri, 9:00-18:00 (Europe/Paris).
@@ -381,4 +398,4 @@ declare function createMacrosCollection(slugs: CollectionSlugs): CollectionConfi
 
 declare function createTicketStatusesCollection(slugs: CollectionSlugs): CollectionConfig;
 
-export { type AIProviderConfig, type ActivityEntryData, type CannedResponseData, type ClientData, type CollectionSlugs, DEFAULT_FEATURES, DEFAULT_SETTINGS, DEFAULT_SLUGS, DEFAULT_USER_PREFS, type EmailConfig, type MessageData, type SatisfactionSurveyData, type SupportFeatures, type SupportPluginConfig, type SupportSettings, type TicketData, type TimeEntryData, type UserPrefs, calculateBusinessHoursDeadline, createAdminNotification, createAssignSlaDeadlines, createAuthLogsCollection, createCannedResponsesCollection, createChatMessagesCollection, createCheckSlaOnReply, createCheckSlaOnResolve, createEmailLogsCollection, createKnowledgeBaseCollection, createMacrosCollection, createPendingEmailsCollection, createSatisfactionSurveysCollection, createSlaPoliciesCollection, createSupportClientsCollection, createTicketActivityLogCollection, createTicketMessagesCollection, createTicketStatusEmail, createTicketStatusesCollection, createTicketsCollection, createTimeEntriesCollection, createWebhookEndpointsCollection, dispatchWebhook, readSupportSettings, readUserPrefs, resolveSlugs, supportPlugin };
+export { type AIProviderConfig, type ActivityEntryData, type CannedResponseData, type ClientData, type CollectionSlugs, DEFAULT_FEATURES, DEFAULT_SETTINGS, DEFAULT_SLUGS, DEFAULT_USER_PREFS, type EmailConfig, type MessageData, type SatisfactionSurveyData, type SupportFeatures, type SupportPluginConfig, type SupportSettings, type TicketData, type TicketSynthesisResult, type TimeEntryData, type UserPrefs, calculateBusinessHoursDeadline, createAdminNotification, createAssignSlaDeadlines, createAuthLogsCollection, createCannedResponsesCollection, createChatMessagesCollection, createCheckSlaOnReply, createCheckSlaOnResolve, createEmailLogsCollection, createKnowledgeBaseCollection, createMacrosCollection, createPendingEmailsCollection, createSatisfactionSurveysCollection, createSlaPoliciesCollection, createSupportClientsCollection, createTicketActivityLogCollection, createTicketMessagesCollection, createTicketStatusEmail, createTicketStatusesCollection, createTicketsCollection, createTimeEntriesCollection, createWebhookEndpointsCollection, dispatchWebhook, generateTicketSynthesis, readSupportSettings, readUserPrefs, resolveSlugs, supportPlugin };