@consilioweb/payload-support 0.8.2 → 0.9.5

package/dist/views/TicketDetailView/client.js

@@ -3,13 +3,17 @@ import { jsx, jsxs, Fragment } from 'react/jsx-runtime';
 import React, { useRef, useState, useCallback, useEffect } from 'react';
 import { useSearchParams } from 'next/navigation';
 import Link from 'next/link';
+import { RichTextEditor } from '../../components/RichTextEditor/index.js';
+import { hasCodeBlocks, CodeBlockRendererHtml, MessageWithCodeBlocks } from '../../components/TicketConversation/components/CodeBlock.js';
+import { CodeBlockInserter } from '../../components/TicketConversation/components/CodeBlockInserter.js';
 import { getFeatures } from '../shared/config.js';
 import { useTranslation } from '../../components/TicketConversation/hooks/useTranslation.js';
+import s from '../../styles/TicketDetail.module.scss';
 
-const STATUS = {
-  open: { label: "Ouvert", bg: "#dbeafe", color: "#1e40af" },
-  waiting_client: { label: "En attente", bg: "#fef3c7", color: "#92400e" },
-  resolved: { label: "Resolu", bg: "#dcfce7", color: "#166534" }
+const STATUS_STYLE = {
+  open: { bg: "#dbeafe", color: "#1e40af" },
+  waiting_client: { bg: "#fef3c7", color: "#92400e" },
+  resolved: { bg: "#dcfce7", color: "#166534" }
 };
 function timeAgo(d) {
   const date = new Date(d), now = /* @__PURE__ */ new Date();
@@ -27,11 +31,92 @@ function dateLabel(d) {
   if (date.toDateString() === y.toDateString()) return "Hier";
   return date.toLocaleDateString("fr-FR", { day: "numeric", month: "long" });
 }
+const REWRITE_STYLES = [
+  { id: "auto", label: "\u270F\uFE0F Auto", desc: "Garde le ton actuel" },
+  { id: "tutoyer", label: "\u{1F44B} Tutoyer", desc: "Passe en tu" },
+  { id: "vouvoyer", label: "\u{1F3A9} Vouvoyer", desc: "Passe en vous" },
+  { id: "formel", label: "\u{1F4BC} Formel", desc: "Ton professionnel" },
+  { id: "amical", label: "\u{1F60A} Amical", desc: "Ton chaleureux" },
+  { id: "court", label: "\u26A1 Court", desc: "Version concise" }
+];
+const RewriteDropdown = ({ disabled, loading, onSelect, toolbarBtnClass }) => {
+  const [open, setOpen] = useState(false);
+  const ref = useRef(null);
+  useEffect(() => {
+    if (!open) return;
+    const close = (e) => {
+      if (ref.current && !ref.current.contains(e.target)) setOpen(false);
+    };
+    document.addEventListener("mousedown", close);
+    return () => document.removeEventListener("mousedown", close);
+  }, [open]);
+  return /* @__PURE__ */ jsxs("div", { ref, style: { position: "relative", display: "inline-block" }, children: [
+    /* @__PURE__ */ jsxs(
+      "button",
+      {
+        type: "button",
+        className: toolbarBtnClass,
+        onClick: () => setOpen(!open),
+        disabled,
+        style: { fontSize: 11, fontWeight: 700, padding: "4px 10px", width: "auto", display: "flex", alignItems: "center", gap: 4 },
+        children: [
+          loading ? "..." : "\u270F\uFE0F Reformuler",
+          !loading && /* @__PURE__ */ jsx("span", { style: { fontSize: 9, opacity: 0.6 }, children: "\u25BC" })
+        ]
+      }
+    ),
+    open && !disabled && !loading && /* @__PURE__ */ jsx("div", { style: {
+      position: "absolute",
+      bottom: "100%",
+      left: 0,
+      marginBottom: 4,
+      background: "#fff",
+      border: "1px solid #e5e7eb",
+      borderRadius: 8,
+      boxShadow: "0 4px 16px rgba(0,0,0,0.12)",
+      zIndex: 100,
+      minWidth: 180,
+      overflow: "hidden"
+    }, children: REWRITE_STYLES.map((style) => /* @__PURE__ */ jsxs(
+      "button",
+      {
+        type: "button",
+        onClick: () => {
+          setOpen(false);
+          onSelect(style.id);
+        },
+        style: {
+          display: "flex",
+          flexDirection: "column",
+          width: "100%",
+          padding: "8px 12px",
+          border: "none",
+          background: "transparent",
+          cursor: "pointer",
+          textAlign: "left",
+          borderBottom: "1px solid #f3f4f6"
+        },
+        onMouseEnter: (e) => {
+          e.currentTarget.style.background = "#f9fafb";
+        },
+        onMouseLeave: (e) => {
+          e.currentTarget.style.background = "transparent";
+        },
+        children: [
+          /* @__PURE__ */ jsx("span", { style: { fontSize: 12, fontWeight: 600 }, children: style.label }),
+          /* @__PURE__ */ jsx("span", { style: { fontSize: 10, color: "#9ca3af" }, children: style.desc })
+        ]
+      },
+      style.id
+    )) })
+  ] });
+};
 const TicketDetailClient = () => {
   const { t } = useTranslation();
   const searchParams = useSearchParams();
   const ticketId = searchParams.get("id");
   const features = getFeatures();
+  const editorRef = useRef(null);
   const threadEndRef = useRef(null);
   const dropdownRef = useRef(null);
   const fileInputRef = useRef(null);
@@ -43,6 +128,7 @@ const TicketDetailClient = () => {
   const [cannedResponses, setCannedResponses] = useState([]);
   const [loading, setLoading] = useState(true);
   const [replyBody, setReplyBody] = useState("");
+  const [replyHtml, setReplyHtml] = useState("");
   const [isInternal, setIsInternal] = useState(false);
   const [notifyClient, setNotifyClient] = useState(true);
   const [sending, setSending] = useState(false);
@@ -53,6 +139,8 @@ const TicketDetailClient = () => {
   const [sentiment, setSentiment] = useState(null);
   const [statusUpdating, setStatusUpdating] = useState(false);
   const [showActivity, setShowActivity] = useState(false);
+  const [clientSummary, setClientSummary] = useState(null);
+  const [summaryLoading, setSummaryLoading] = useState(false);
   const [timerRunning, setTimerRunning] = useState(() => {
     if (typeof window === "undefined" || !ticketId) return false;
     return localStorage.getItem(`timer-run-${ticketId}`) === "1";
@@ -112,26 +200,41 @@ const TicketDetailClient = () => {
     }
     setLoading(false);
   }, [ticketId]);
+  const failCountRef = useRef({ messages: 0, typing: 0, presence: 0 });
+  const MAX_FAILS = 3;
   useEffect(() => {
     fetchAll();
   }, [fetchAll]);
+  useEffect(() => {
+    if (!ticket) return;
+    const clientId = typeof ticket.client === "object" ? ticket.client?.id : ticket.client;
+    if (!clientId) return;
+    setSummaryLoading(true);
+    fetch(`/api/support/client-intelligence?clientId=${clientId}`, { credentials: "include" }).then((r) => r.ok ? r.json() : null).then((d) => {
+      if (d) setClientSummary(d);
+    }).catch(() => {
+    }).finally(() => setSummaryLoading(false));
+  }, [ticket?.id]);
   useEffect(() => {
     if (!ticketId || loading) return;
     const iv = setInterval(async () => {
+      if (failCountRef.current.messages >= MAX_FAILS) return;
       try {
         const [mr, tr] = await Promise.all([
           fetch(`/api/ticket-messages?where[ticket][equals]=${ticketId}&sort=createdAt&limit=200&depth=1`, { credentials: "include" }),
           fetch(`/api/tickets/${ticketId}?depth=0`, { credentials: "include" })
         ]);
-        if (mr.ok) {
+        if (mr.ok && tr.ok) {
+          failCountRef.current.messages = 0;
           const d = await mr.json();
           setMessages(d.docs || []);
-        }
-        if (tr.ok) {
-          const d = await tr.json();
-          setTicket((p) => p ? { ...p, ...d } : d);
+          const td = await tr.json();
+          setTicket((p) => p ? { ...p, ...td } : td);
+        } else {
+          failCountRef.current.messages++;
         }
       } catch {
+        failCountRef.current.messages++;
       }
     }, 1e4);
     return () => clearInterval(iv);
@@ -144,33 +247,40 @@ const TicketDetailClient = () => {
   useEffect(() => {
     if (!ticketId) return;
     const iv = setInterval(async () => {
+      if (failCountRef.current.typing >= MAX_FAILS) return;
       try {
         const r = await fetch(`/api/support/typing?ticketId=${ticketId}`, { credentials: "include" });
         if (r.ok) {
+          failCountRef.current.typing = 0;
           const d = await r.json();
           setClientTyping(d.typing);
+        } else {
+          failCountRef.current.typing++;
         }
-      } catch (err) {
-        console.warn("[support] typing poll error:", err);
+      } catch {
+        failCountRef.current.typing++;
       }
-    }, 2e3);
+    }, 3e3);
     return () => clearInterval(iv);
   }, [ticketId]);
   useEffect(() => {
     if (!features.ai || messages.length === 0) return;
-    const last = [...messages].reverse().find((m) => m.authorType === "client" || m.authorType === "email");
-    if (!last) return;
-    fetch("/api/support/ai", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ action: "sentiment", text: last.body.slice(0, 500) }) }).then((r) => r.json()).then((d) => {
-      const raw = (d.sentiment || "").toLowerCase();
+    const clientMsgs = messages.filter((m) => m.authorType === "client" || m.authorType === "email").slice(-3);
+    if (clientMsgs.length === 0) return;
+    const contextText = clientMsgs.map((m) => m.body).join("\n---\n").slice(0, 1e3);
+    fetch("/api/support/ai", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ action: "sentiment", text: contextText }) }).then((r) => r.json()).then((d) => {
+      const raw = (d.sentiment || "").toLowerCase().replace(/[^a-zéèêàùûîôëüöç]/g, "");
       const map = {
-        "frustre": { emoji: ":(", label: "Frustre", color: "#dc2626" },
-        "mecontent": { emoji: ":(", label: "Mecontent", color: "#ea580c" },
-        "urgent": { emoji: "!", label: "Urgent", color: "#dc2626" },
-        "neutre": { emoji: "-", label: "Neutre", color: "#6b7280" },
-        "satisfait": { emoji: ":)", label: "Satisfait", color: "#16a34a" }
+        "frustr\xE9": { emoji: "\u{1F624}", label: "Frustr\xE9", color: "#dc2626" },
+        "frustre": { emoji: "\u{1F624}", label: "Frustr\xE9", color: "#dc2626" },
+        "m\xE9content": { emoji: "\u{1F620}", label: "M\xE9content", color: "#ea580c" },
+        "mecontent": { emoji: "\u{1F620}", label: "M\xE9content", color: "#ea580c" },
+        "urgent": { emoji: "\u{1F525}", label: "Urgent", color: "#dc2626" },
+        "neutre": { emoji: "\u{1F610}", label: "Neutre", color: "#6b7280" },
+        "satisfait": { emoji: "\u{1F60A}", label: "Satisfait", color: "#16a34a" }
       };
       const m = Object.keys(map).find((k) => raw.includes(k));
-      setSentiment(m ? map[m] : { emoji: "-", label: "Neutre", color: "#6b7280" });
+      setSentiment(m ? map[m] : { emoji: "\u{1F610}", label: "Neutre", color: "#6b7280" });
     }).catch(() => {
     });
   }, [messages.length, features.ai]);
@@ -224,13 +334,18 @@ const TicketDetailClient = () => {
   useEffect(() => {
     if (!ticketId) return;
     const poll = setInterval(async () => {
+      if (failCountRef.current.presence >= MAX_FAILS) return;
       try {
         const r = await fetch(`/api/support/presence?ticketId=${ticketId}`, { credentials: "include" });
         if (r.ok) {
+          failCountRef.current.presence = 0;
           const d = await r.json();
           setOtherViewers(d.viewers || []);
+        } else {
+          failCountRef.current.presence++;
         }
       } catch {
+        failCountRef.current.presence++;
       }
     }, 5e3);
     return () => clearInterval(poll);
@@ -272,7 +387,7 @@ const TicketDetailClient = () => {
     return () => document.removeEventListener("keydown", handler);
   }, []);
   const handleSend = async () => {
-    if (!replyBody.trim() || !ticketId) return;
+    if (!replyBody.trim() && !replyHtml.trim() || !ticketId) return;
     setSending(true);
     try {
       const uploadedLinks = [];
@@ -291,21 +406,23 @@ const TicketDetailClient = () => {
       }
       const finalBody = uploadedLinks.length > 0 ? `${replyBody.trim()}
 
-${uploadedLinks.join("\n")}` : replyBody.trim();
+${uploadedLinks.join("\n")}` : replyBody.trim() || "[Contenu enrichi]";
+      const finalHtml = uploadedLinks.length > 0 ? `${replyHtml || replyBody.trim()}<br/><br/>${uploadedLinks.map((l) => l.replace(/\[(.+?)\]\((.+?)\)/g, '<a href="$2">$1</a>')).join("<br/>")}` : replyHtml || void 0;
       const res = await fetch("/api/ticket-messages", {
         method: "POST",
         headers: { "Content-Type": "application/json" },
         credentials: "include",
-        body: JSON.stringify({ ticket: Number(ticketId), body: finalBody, authorType: "admin", isInternal, skipNotification: isInternal || !notifyClient })
+        body: JSON.stringify({ ticket: Number(ticketId), body: finalBody, ...finalHtml ? { bodyHtml: finalHtml } : {}, authorType: "admin", isInternal, skipNotification: isInternal || !notifyClient })
       });
       if (res.ok) {
         setReplyBody("");
+        setReplyHtml("");
         setIsInternal(false);
         setPendingFiles([]);
+        editorRef.current?.clear();
         fetchAll();
       }
-    } catch (err) {
-      console.warn("[support] send reply error:", err);
+    } catch {
     } finally {
       setSending(false);
     }
@@ -316,8 +433,7 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
     try {
       await fetch(`/api/tickets/${ticketId}`, { method: "PATCH", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ status: v }) });
       fetchAll();
-    } catch (err) {
-      console.warn("[support] status change error:", err);
+    } catch {
     } finally {
       setStatusUpdating(false);
     }
@@ -371,27 +487,29 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
         const d = await r.json();
         if (d.reply) {
           setReplyBody(d.reply);
+          setReplyHtml(d.reply.replace(/\n/g, "<br/>"));
+          editorRef.current?.setContent(d.reply.replace(/\n/g, "<br/>"));
         }
       }
-    } catch (err) {
-      console.warn("[support] AI suggest error:", err);
+    } catch {
     } finally {
       setAiReplying(false);
     }
   };
-  const handleAiRewrite = async () => {
+  const handleAiRewrite = async (style = "auto") => {
     if (!replyBody.trim()) return;
     setAiRewriting(true);
     try {
-      const r = await fetch("/api/support/ai", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ action: "rewrite", text: replyBody }) });
+      const r = await fetch("/api/support/ai", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ action: "rewrite", text: replyBody, style }) });
       if (r.ok) {
         const d = await r.json();
         if (d.rewritten) {
           setReplyBody(d.rewritten);
+          setReplyHtml(d.rewritten.replace(/\n/g, "<br/>"));
+          editorRef.current?.setContent(d.rewritten.replace(/\n/g, "<br/>"));
         }
       }
-    } catch (err) {
-      console.warn("[support] AI rewrite error:", err);
+    } catch {
     } finally {
       setAiRewriting(false);
     }
@@ -403,8 +521,7 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
       setTimerSeconds(0);
       setTimerRunning(false);
       fetchAll();
-    } catch (err) {
-      console.warn("[support] timer save error:", err);
+    } catch {
     }
   };
   const handleApplyMacro = async (macroId) => {
@@ -420,8 +537,7 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
       if (r.ok) {
         fetchAll();
       }
-    } catch (err) {
-      console.warn("[support] apply macro error:", err);
+    } catch {
     } finally {
       setApplyingMacro(false);
     }
@@ -466,127 +582,128 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
   if (!ticketId) return /* @__PURE__ */ jsx("div", { style: { padding: 60, textAlign: "center", color: "#94a3b8", fontSize: 14 }, children: t("detail.selectTicket") });
   if (loading) return /* @__PURE__ */ jsx("div", { style: { padding: 60, textAlign: "center", color: "#94a3b8", fontSize: 14 }, children: t("common.loading") });
   if (!ticket) return /* @__PURE__ */ jsx("div", { style: { padding: 60, textAlign: "center", color: "#94a3b8", fontSize: 14 }, children: t("detail.notFound") });
-  const st = STATUS[ticket.status || "open"] || STATUS.open;
+  const st = STATUS_STYLE[ticket.status || "open"] || STATUS_STYLE.open;
   const totalMin = timeEntries.reduce((a, e) => a + (e.duration || 0), 0);
   const initials = client ? `${(client.firstName?.[0] || "").toUpperCase()}${(client.lastName?.[0] || "").toUpperCase()}` : "?";
-  const S = {
-    page: { padding: "16px 20px", maxWidth: 1200, margin: "0 auto" },
-    topBar: { display: "flex", alignItems: "center", gap: 12, marginBottom: 12, padding: "8px 0", borderBottom: "1px solid var(--theme-elevation-200)" },
-    backLink: { fontSize: 18, textDecoration: "none", color: "var(--theme-elevation-500)", padding: "4px 8px" },
-    ticketNumber: { fontWeight: 700, fontSize: 14, color: "var(--theme-elevation-400)" },
-    ticketSubject: { fontWeight: 600, fontSize: 15, color: "var(--theme-text)", flex: 1 },
-    statusChip: { padding: "4px 10px", borderRadius: 6, border: "none", fontWeight: 600, fontSize: 12, cursor: "pointer" },
-    layout: { display: "grid", gridTemplateColumns: "1fr 280px", gap: 20 },
-    thread: { display: "flex", flexDirection: "column", gap: 12, maxHeight: "calc(100vh - 400px)", overflowY: "auto", padding: "8px 0" },
-    message: { display: "flex", gap: 10, padding: "12px 14px", borderRadius: 10, border: "1px solid var(--theme-elevation-150)", position: "relative" },
-    avatar: { width: 32, height: 32, borderRadius: "50%", display: "flex", alignItems: "center", justifyContent: "center", color: "#fff", fontSize: 11, fontWeight: 700, flexShrink: 0 },
-    messageBody: { fontSize: 14, lineHeight: 1.6, color: "var(--theme-text)", whiteSpace: "pre-wrap" },
-    composer: { marginTop: 12, border: "1px solid var(--theme-elevation-200)", borderRadius: 10, padding: 12 },
-    composerInternal: { borderColor: "#fbbf24", background: "#fefce8" },
-    textarea: { width: "100%", minHeight: 100, padding: 10, border: "none", outline: "none", resize: "vertical", fontSize: 14, fontFamily: "inherit", background: "transparent", color: "var(--theme-text)" },
-    composerFooter: { display: "flex", justifyContent: "space-between", alignItems: "center", marginTop: 8 },
-    sendBtn: { padding: "8px 16px", borderRadius: 6, border: "none", background: "#2563eb", color: "#fff", fontWeight: 600, fontSize: 13, cursor: "pointer" },
-    sidebar: { display: "flex", flexDirection: "column", gap: 16 },
-    sideSection: { padding: "12px 14px", borderRadius: 10, border: "1px solid var(--theme-elevation-150)", fontSize: 13 },
-    sideSectionTitle: { fontSize: 12, fontWeight: 700, textTransform: "uppercase", color: "var(--theme-elevation-500)", marginBottom: 8, display: "flex", justifyContent: "space-between", alignItems: "center" },
-    sideField: { display: "flex", justifyContent: "space-between", alignItems: "center", padding: "4px 0" },
-    sideLabel: { fontSize: 12, color: "var(--theme-elevation-500)" },
-    sideSelect: { padding: "2px 6px", borderRadius: 4, border: "1px solid var(--theme-elevation-200)", fontSize: 12, background: "var(--theme-elevation-0)", color: "var(--theme-text)" },
-    sideValue: { fontSize: 12, fontWeight: 500, color: "var(--theme-text)" },
-    badge: { padding: "2px 6px", borderRadius: 4, fontSize: 10, fontWeight: 600 },
-    tagChip: { display: "inline-flex", alignItems: "center", gap: 4, padding: "2px 8px", borderRadius: 4, background: "var(--theme-elevation-100)", fontSize: 11, fontWeight: 500 },
-    tagRemove: { background: "none", border: "none", cursor: "pointer", fontSize: 14, color: "var(--theme-elevation-400)", padding: 0 },
-    tagInput: { padding: "2px 6px", borderRadius: 4, border: "1px solid var(--theme-elevation-200)", fontSize: 11, width: 80 },
-    tagAddBtn: { padding: "2px 8px", borderRadius: 4, border: "1px dashed var(--theme-elevation-300)", background: "none", fontSize: 11, cursor: "pointer", color: "var(--theme-elevation-400)" },
-    toolbarBtn: { padding: "4px 10px", borderRadius: 4, border: "1px solid var(--theme-elevation-200)", background: "var(--theme-elevation-0)", fontSize: 11, fontWeight: 700, cursor: "pointer", color: "var(--theme-text)" },
-    dateSeparator: { textAlign: "center", padding: "8px 0", fontSize: 11, color: "var(--theme-elevation-400)" }
-  };
-  return /* @__PURE__ */ jsxs("div", { style: S.page, children: [
-    /* @__PURE__ */ jsxs("div", { style: S.topBar, children: [
-      /* @__PURE__ */ jsx(Link, { href: "/admin/support/inbox", style: S.backLink, "aria-label": "Retour", children: "\u2190" }),
-      /* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", gap: 8, flex: 1 }, children: [
-        /* @__PURE__ */ jsx("span", { style: S.ticketNumber, children: ticket.ticketNumber }),
-        /* @__PURE__ */ jsx("span", { style: S.ticketSubject, children: ticket.subject })
+  return /* @__PURE__ */ jsxs("div", { className: s.page, children: [
+    /* @__PURE__ */ jsxs("div", { className: s.topBar, children: [
+      /* @__PURE__ */ jsx(Link, { href: "/admin/support/inbox", className: s.backLink, "aria-label": "Retour \xE0 la bo\xEEte de r\xE9ception", children: "\u2190" }),
+      /* @__PURE__ */ jsxs("div", { className: s.ticketMeta, children: [
+        /* @__PURE__ */ jsx("span", { className: s.ticketNumber, children: ticket.ticketNumber }),
+        /* @__PURE__ */ jsx("span", { className: s.ticketSubject, children: ticket.subject })
       ] }),
-      /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 8, alignItems: "center" }, children: [
-        /* @__PURE__ */ jsxs("select", { style: { ...S.statusChip, background: st.bg, color: st.color }, value: ticket.status || "open", onChange: (e) => handleStatusChange(e.target.value), disabled: statusUpdating, children: [
+      /* @__PURE__ */ jsxs("div", { className: s.topBarRight, children: [
+        /* @__PURE__ */ jsxs("select", { className: s.statusChip, style: { background: st.bg, color: st.color }, value: ticket.status || "open", onChange: (e) => handleStatusChange(e.target.value), disabled: statusUpdating, "aria-label": t("ticket.status.label"), children: [
           /* @__PURE__ */ jsx("option", { value: "open", children: t("detail.statusOpen") }),
           /* @__PURE__ */ jsx("option", { value: "waiting_client", children: t("detail.statusWaiting") }),
           /* @__PURE__ */ jsx("option", { value: "resolved", children: t("detail.statusResolved") })
         ] }),
-        sentiment && features.ai && /* @__PURE__ */ jsxs("span", { style: { ...S.badge, background: `${sentiment.color}12`, color: sentiment.color }, children: [
+        sentiment && features.ai && /* @__PURE__ */ jsxs("span", { className: s.sentimentBadge, style: { background: `${sentiment.color}12`, color: sentiment.color }, children: [
           sentiment.emoji,
           " ",
           sentiment.label
         ] }),
-        /* @__PURE__ */ jsxs("div", { ref: dropdownRef, style: { position: "relative" }, children: [
-          /* @__PURE__ */ jsx("button", { onClick: () => setShowMenu(!showMenu), style: { background: "none", border: "none", cursor: "pointer", fontSize: 18, color: "var(--theme-elevation-500)" }, children: "\xB7\xB7\xB7" }),
-          showMenu && /* @__PURE__ */ jsxs("div", { style: { position: "absolute", right: 0, top: "100%", background: "var(--theme-elevation-0)", border: "1px solid var(--theme-elevation-200)", borderRadius: 8, boxShadow: "0 4px 12px rgba(0,0,0,0.1)", zIndex: 50, minWidth: 160 }, children: [
-            /* @__PURE__ */ jsx("button", { style: { display: "block", width: "100%", padding: "8px 14px", border: "none", background: "none", cursor: "pointer", textAlign: "left", fontSize: 13, color: "var(--theme-text)" }, onClick: () => {
+        /* @__PURE__ */ jsxs("div", { className: s.dropdown, ref: dropdownRef, children: [
+          /* @__PURE__ */ jsx("button", { className: s.moreBtn, onClick: () => setShowMenu(!showMenu), "aria-label": "Plus d'options", children: "\xB7\xB7\xB7" }),
+          showMenu && /* @__PURE__ */ jsxs("div", { className: s.dropdownMenu, children: [
+            /* @__PURE__ */ jsx("button", { className: s.dropdownItem, onClick: () => {
               navigator.clipboard.writeText(window.location.href);
               setShowMenu(false);
             }, children: t("detail.copyLink") }),
-            /* @__PURE__ */ jsx(Link, { href: `/admin/collections/tickets/${ticketId}`, style: { display: "block", padding: "8px 14px", fontSize: 13, color: "var(--theme-text)", textDecoration: "none" }, onClick: () => setShowMenu(false), children: t("detail.payloadView") }),
-            /* @__PURE__ */ jsx("a", { href: `/support/tickets/${ticketId}`, target: "_blank", rel: "noopener noreferrer", style: { display: "block", padding: "8px 14px", fontSize: 13, color: "var(--theme-text)", textDecoration: "none" }, onClick: () => setShowMenu(false), children: t("detail.clientView") })
+            /* @__PURE__ */ jsx(Link, { href: `/admin/collections/tickets/${ticketId}`, className: s.dropdownItem, onClick: () => setShowMenu(false), children: t("detail.payloadView") }),
+            /* @__PURE__ */ jsx("a", { href: `/support/tickets/${ticketId}`, target: "_blank", rel: "noopener noreferrer", className: s.dropdownItem, onClick: () => setShowMenu(false), children: t("detail.clientView") })
           ] })
         ] })
       ] })
     ] }),
-    otherViewers.length > 0 && /* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", gap: 8, padding: "8px 14px", marginBottom: 12, borderRadius: 8, background: "#fef3c7", border: "1px solid #fde68a", fontSize: 13, fontWeight: 500, color: "#92400e" }, children: [
-      otherViewers.map((v) => v.name).join(", "),
-      " ",
-      otherViewers.length === 1 ? "est aussi en train de voir ce ticket" : "sont aussi en train de voir ce ticket"
+    otherViewers.length > 0 && /* @__PURE__ */ jsxs("div", { style: {
+      display: "flex",
+      alignItems: "center",
+      gap: 8,
+      padding: "8px 14px",
+      marginBottom: 12,
+      borderRadius: 8,
+      background: "#fef3c7",
+      border: "1px solid #fde68a",
+      fontSize: 13,
+      fontWeight: 500,
+      color: "#92400e"
+    }, children: [
+      /* @__PURE__ */ jsx("svg", { width: "16", height: "16", viewBox: "0 0 16 16", fill: "none", style: { flexShrink: 0 }, children: /* @__PURE__ */ jsx("path", { d: "M9 1L3 9h4l-1 6 6-8H8l1-6z", fill: "#92400e" }) }),
+      otherViewers.length === 1 ? t("detail.viewingAlso", { names: otherViewers.map((v) => v.name).join(", ") }) : t("detail.viewingAlsoPlural", { names: otherViewers.map((v) => v.name).join(", ") })
     ] }),
-    /* @__PURE__ */ jsxs("div", { style: S.layout, children: [
-      /* @__PURE__ */ jsxs("div", { children: [
-        /* @__PURE__ */ jsxs("div", { style: S.thread, children: [
+    /* @__PURE__ */ jsxs("div", { className: s.layout, children: [
+      /* @__PURE__ */ jsxs("div", { className: s.conversationCol, children: [
+        /* @__PURE__ */ jsxs("div", { className: s.thread, children: [
           messages.map((msg, idx) => {
             const prev = idx > 0 ? messages[idx - 1] : null;
             const showDate = msg.createdAt && (!prev?.createdAt || new Date(msg.createdAt).toDateString() !== new Date(prev.createdAt).toDateString());
             const isAdmin = msg.authorType === "admin";
             const isPendingDelete = undoToast?.msgId === msg.id;
             return /* @__PURE__ */ jsxs(React.Fragment, { children: [
-              showDate && /* @__PURE__ */ jsx("div", { style: S.dateSeparator, children: /* @__PURE__ */ jsx("span", { children: dateLabel(msg.createdAt) }) }),
-              /* @__PURE__ */ jsxs("div", { style: { ...S.message, ...msg.isInternal ? { borderColor: "#fbbf24", background: "#fefce8" } : {}, ...isPendingDelete ? { opacity: 0.3, pointerEvents: "none" } : {} }, children: [
-                /* @__PURE__ */ jsx("div", { style: { ...S.avatar, backgroundColor: isAdmin ? "#2563eb" : msg.authorType === "email" ? "#ea580c" : "#7c3aed" }, children: isAdmin ? "CW" : initials }),
-                /* @__PURE__ */ jsxs("div", { style: { flex: 1, minWidth: 0 }, children: [
-                  /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 8, alignItems: "center", marginBottom: 4 }, children: [
-                    /* @__PURE__ */ jsx("span", { style: { fontWeight: 600, fontSize: 13 }, children: isAdmin ? "Support" : msg.authorType === "email" ? "Email" : client?.firstName || "Client" }),
-                    /* @__PURE__ */ jsx("span", { style: { fontSize: 11, color: "var(--theme-elevation-400)" }, children: timeAgo(msg.createdAt) }),
-                    msg.isInternal && /* @__PURE__ */ jsx("span", { style: { ...S.badge, background: "#fef3c7", color: "#92400e" }, children: "Interne" }),
-                    msg.isSolution && /* @__PURE__ */ jsx("span", { style: { ...S.badge, background: "#dcfce7", color: "#166534" }, children: "Solution" })
+              showDate && /* @__PURE__ */ jsx("div", { className: s.dateSeparator, children: /* @__PURE__ */ jsx("span", { className: s.dateSeparatorText, children: dateLabel(msg.createdAt) }) }),
+              /* @__PURE__ */ jsxs("div", { className: `${s.message} ${msg.isInternal ? s.messageInternal : ""}`, style: isPendingDelete ? { opacity: 0.3, pointerEvents: "none" } : void 0, children: [
+                /* @__PURE__ */ jsx("div", { className: s.avatar, style: { backgroundColor: isAdmin ? "#2563eb" : msg.authorType === "email" ? "#ea580c" : "#7c3aed" }, children: isAdmin ? "CW" : initials }),
+                /* @__PURE__ */ jsxs("div", { className: s.messageContent, children: [
+                  /* @__PURE__ */ jsxs("div", { className: s.messageHeader, children: [
+                    /* @__PURE__ */ jsx("span", { className: s.messageAuthor, children: isAdmin ? "Support" : msg.authorType === "email" ? "Email" : client?.firstName || "Client" }),
+                    /* @__PURE__ */ jsx("span", { className: s.messageTime, children: timeAgo(msg.createdAt) }),
+                    msg.isInternal && /* @__PURE__ */ jsx("span", { className: s.badge, style: { background: "#fef3c7", color: "#92400e" }, children: "Interne" }),
+                    msg.isSolution && /* @__PURE__ */ jsx("span", { className: s.badge, style: { background: "#dcfce7", color: "#166534" }, children: "Solution" }),
+                    /* @__PURE__ */ jsx("span", { className: s.messageMeta, children: isAdmin && !msg.isInternal && (() => {
+                      const ext = msg;
+                      if (ext.emailOpenedAt) {
+                        const d = new Date(ext.emailOpenedAt).toLocaleString("fr-FR", { day: "numeric", month: "short", hour: "2-digit", minute: "2-digit" });
+                        return /* @__PURE__ */ jsxs("span", { style: { color: "#16a34a", cursor: "help" }, title: `Ouvert le ${d}`, children: [
+                          "\u2713\u2713 Lu ",
+                          d
+                        ] });
+                      }
+                      if (ext.emailSentAt) {
+                        const d = new Date(ext.emailSentAt).toLocaleString("fr-FR", { day: "numeric", month: "short", hour: "2-digit", minute: "2-digit" });
+                        return /* @__PURE__ */ jsxs("span", { style: { color: "#2563eb", cursor: "help" }, title: `Envoy\xE9 le ${d}`, children: [
+                          "\u2713 Envoy\xE9 ",
+                          d
+                        ] });
+                      }
+                      return /* @__PURE__ */ jsx("span", { style: { color: "#94a3b8" }, children: "\u2713" });
+                    })() })
                   ] }),
-                  msg.bodyHtml ? /* @__PURE__ */ jsx("div", { style: S.messageBody, dangerouslySetInnerHTML: { __html: msg.bodyHtml } }) : /* @__PURE__ */ jsx("div", { style: S.messageBody, children: msg.body }),
-                  Array.isArray(msg.attachments) && msg.attachments.length > 0 && /* @__PURE__ */ jsx("div", { style: { display: "flex", gap: 8, flexWrap: "wrap", marginTop: 8 }, children: msg.attachments.map((att, i) => {
+                  msg.deletedAt ? /* @__PURE__ */ jsx("div", { className: s.messageBody, style: { color: "#94a3b8", fontStyle: "italic" }, children: t("detail.messageDeleted") }) : msg.bodyHtml && hasCodeBlocks(msg.bodyHtml.replace(/<[^>]+>/g, "")) ? /* @__PURE__ */ jsx(CodeBlockRendererHtml, { html: msg.bodyHtml }) : msg.bodyHtml ? /* @__PURE__ */ jsx("div", { className: `${s.messageBody} ${s.rteDisplay}`, dangerouslySetInnerHTML: { __html: msg.bodyHtml } }) : hasCodeBlocks(msg.body) ? /* @__PURE__ */ jsx(MessageWithCodeBlocks, { text: msg.body, style: { fontSize: "13px", lineHeight: 1.5 } }) : /* @__PURE__ */ jsx("div", { className: s.messageBody, children: msg.body }),
+                  Array.isArray(msg.attachments) && msg.attachments.length > 0 && /* @__PURE__ */ jsx("div", { className: s.attachments, children: msg.attachments.map((att, i) => {
                     const file = typeof att.file === "object" ? att.file : null;
                     if (!file) return null;
-                    return (file.mimeType || "").startsWith("image/") ? /* @__PURE__ */ jsx("a", { href: file.url || "#", target: "_blank", rel: "noopener noreferrer", children: /* @__PURE__ */ jsx("img", { src: file.url || "", alt: "", style: { maxWidth: 200, maxHeight: 120, borderRadius: 6 } }) }, i) : /* @__PURE__ */ jsxs("a", { href: file.url || "#", target: "_blank", rel: "noopener noreferrer", style: { fontSize: 12, color: "#2563eb" }, children: [
+                    return (file.mimeType || "").startsWith("image/") ? /* @__PURE__ */ jsx("a", { href: file.url || "#", target: "_blank", rel: "noopener noreferrer", children: /* @__PURE__ */ jsx("img", { src: file.url || "", alt: "", className: s.attachmentImg }) }, i) : /* @__PURE__ */ jsxs("a", { href: file.url || "#", target: "_blank", rel: "noopener noreferrer", className: s.attachmentFile, children: [
                       "PJ ",
                       file.filename || "Fichier"
                     ] }, i);
                   }) })
                 ] }),
-                /* @__PURE__ */ jsxs("div", { style: { position: "absolute", top: 8, right: 8, display: "flex", gap: 4, opacity: 0.6 }, children: [
-                  /* @__PURE__ */ jsx("button", { style: { ...S.toolbarBtn, color: "#dc2626", fontSize: 11 }, onClick: () => handleDeleteMessage(msg.id), children: t("common.delete") }),
-                  features.splitTicket && !msg.isInternal && /* @__PURE__ */ jsx("button", { style: { ...S.toolbarBtn, fontSize: 11 }, onClick: () => {
+                /* @__PURE__ */ jsxs("div", { className: s.messageActions, children: [
+                  /* @__PURE__ */ jsx("button", { className: `${s.actionIcon} ${s.danger}`, title: t("actions.deleteMessage"), "aria-label": t("actions.deleteMessage"), onClick: () => handleDeleteMessage(msg.id), style: { fontSize: 11, width: "auto", padding: "4px 8px" }, children: t("actions.deleteMessage") }),
+                  features.splitTicket && !msg.isInternal && /* @__PURE__ */ jsx("button", { className: s.actionIcon, title: t("actions.extractMessage"), "aria-label": t("actions.extractToNewTicket"), onClick: () => {
                     setSplitModal({ messageId: msg.id, preview: msg.body.slice(0, 200) });
                     setSplitSubject(`Split: ${ticket.subject}`);
-                  }, children: t("actions.extractMessage") }),
-                  isAdmin && !msg.isInternal && /* @__PURE__ */ jsx("button", { style: { ...S.toolbarBtn, fontSize: 11 }, onClick: () => fetch("/api/support/resend-notification", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ messageId: msg.id }) }), children: t("actions.resendEmail") })
+                  }, style: { fontSize: 11, width: "auto", padding: "4px 8px" }, children: t("actions.extractMessage") }),
+                  isAdmin && !msg.isInternal && /* @__PURE__ */ jsx("button", { className: s.actionIcon, title: t("actions.resendEmail"), "aria-label": t("actions.resendEmail"), onClick: () => fetch("/api/support/resend-notification", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ messageId: msg.id }) }), style: { fontSize: 11, width: "auto", padding: "4px 8px" }, children: t("actions.resendEmail") })
                 ] })
               ] })
             ] }, msg.id);
           }),
           /* @__PURE__ */ jsx("div", { ref: threadEndRef })
         ] }),
-        clientTyping && /* @__PURE__ */ jsxs("div", { style: { padding: "8px 14px", fontSize: 13, color: "var(--theme-elevation-400)" }, children: [
-          client?.firstName || "Client",
-          " est en train d'ecrire..."
+        clientTyping && /* @__PURE__ */ jsxs("div", { className: s.typing, children: [
+          /* @__PURE__ */ jsxs("span", { className: s.typingDots, children: [
+            /* @__PURE__ */ jsx("span", {}),
+            /* @__PURE__ */ jsx("span", {}),
+            /* @__PURE__ */ jsx("span", {})
+          ] }),
+          t("detail.typing", { name: client?.firstName || "Client" })
         ] }),
         /* @__PURE__ */ jsxs(
           "div",
           {
-            style: { ...S.composer, ...isInternal ? S.composerInternal : {}, ...composerDragOver ? { borderColor: "#2563eb", background: "#eff6ff" } : {} },
+            className: `${s.composer} ${isInternal ? s.composerInternal : ""} ${composerDragOver ? s.composerDragOver : ""}`,
             onDragOver: (e) => {
               e.preventDefault();
               setComposerDragOver(true);
@@ -594,30 +711,48 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
             onDragLeave: () => setComposerDragOver(false),
             onDrop: handleFileDrop,
             children: [
-              /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 6, marginBottom: 8, flexWrap: "wrap" }, children: [
+              /* @__PURE__ */ jsxs("div", { className: s.composerToolbar, children: [
                 features.ai && /* @__PURE__ */ jsxs(Fragment, { children: [
-                  /* @__PURE__ */ jsx("button", { style: S.toolbarBtn, onClick: handleAiSuggest, disabled: aiReplying || messages.length === 0, children: aiReplying ? "..." : t("detail.iaSuggestion") }),
-                  /* @__PURE__ */ jsx("button", { style: S.toolbarBtn, onClick: handleAiRewrite, disabled: aiRewriting || !replyBody.trim(), children: aiRewriting ? "..." : t("detail.rewrite") })
+                  /* @__PURE__ */ jsx("button", { className: s.toolbarBtn, "data-tooltip": t("detail.iaSuggestion"), "aria-label": t("detail.iaSuggestion"), onClick: handleAiSuggest, disabled: aiReplying || messages.length === 0, style: { fontSize: 11, fontWeight: 700, padding: "4px 10px", width: "auto" }, children: aiReplying ? "..." : `\u2728 ${t("detail.iaSuggestion")}` }),
+                  /* @__PURE__ */ jsx(RewriteDropdown, { disabled: aiRewriting || !replyBody.trim(), loading: aiRewriting, onSelect: (style) => handleAiRewrite(style), toolbarBtnClass: s.toolbarBtn })
+                ] }),
+                /* @__PURE__ */ jsx(
+                  CodeBlockInserter,
+                  {
+                    className: s.toolbarBtn,
+                    onInsert: (block) => {
+                      const nb = replyBody ? replyBody + block : block;
+                      setReplyBody(nb);
+                      setReplyHtml(nb.replace(/\n/g, "<br/>"));
+                      editorRef.current?.setContent(nb.replace(/\n/g, "<br/>"));
+                    }
+                  }
+                ),
+                /* @__PURE__ */ jsxs("button", { className: s.toolbarBtn, "data-tooltip": t("detail.file"), "aria-label": t("detail.file"), onClick: () => fileInputRef.current?.click(), style: { fontSize: 11, fontWeight: 700, padding: "4px 10px", width: "auto" }, children: [
+                  "\u{1F4CE} ",
+                  t("detail.file")
                 ] }),
-                /* @__PURE__ */ jsx("button", { style: S.toolbarBtn, onClick: () => fileInputRef.current?.click(), children: t("detail.file") }),
-                /* @__PURE__ */ jsx("input", { ref: fileInputRef, type: "file", multiple: true, style: { display: "none" }, onChange: (e) => handleFileSelect(e.target.files) }),
+                /* @__PURE__ */ jsx("input", { ref: fileInputRef, type: "file", multiple: true, className: s.hiddenFileInput, onChange: (e) => handleFileSelect(e.target.files) }),
                 macros.length > 0 && /* @__PURE__ */ jsxs(
                   "select",
                   {
-                    style: { ...S.sideSelect, marginLeft: 0 },
+                    className: s.cannedSelect,
                     onChange: (e) => {
                       const id = Number(e.target.value);
                       if (id) handleApplyMacro(id);
                       e.target.value = "";
                     },
                     disabled: applyingMacro,
+                    style: { marginLeft: 0 },
+                    "aria-label": "Appliquer une macro",
                     children: [
                       /* @__PURE__ */ jsx("option", { value: "", children: applyingMacro ? t("detail.applyingMacro") : t("detail.macros") }),
                       macros.map((m) => /* @__PURE__ */ jsx("option", { value: m.id, children: m.name }, m.id))
                     ]
                   }
                 ),
-                features.canned && cannedResponses.length > 0 && /* @__PURE__ */ jsxs("select", { style: S.sideSelect, onChange: (e) => {
+                /* @__PURE__ */ jsx("span", { className: s.toolbarDivider }),
+                features.canned && cannedResponses.length > 0 && /* @__PURE__ */ jsxs("select", { className: s.cannedSelect, "aria-label": "R\xE9ponses types", onChange: (e) => {
                   const cr = cannedResponses.find((c) => String(c.id) === e.target.value);
                   if (cr) {
                     let b = cr.body;
@@ -625,6 +760,8 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
                       b = b.replace(/\{\{client\.firstName\}\}/g, client.firstName).replace(/\{\{client\.company\}\}/g, client.company);
                     }
                     setReplyBody(b);
+                    setReplyHtml(b.replace(/\n/g, "<br/>"));
+                    editorRef.current?.setContent(b.replace(/\n/g, "<br/>"));
                   }
                   e.target.value = "";
                 }, children: [
@@ -632,24 +769,19 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
                   cannedResponses.map((cr) => /* @__PURE__ */ jsx("option", { value: String(cr.id), children: cr.title }, cr.id))
                 ] })
               ] }),
-              /* @__PURE__ */ jsx(
-                "textarea",
-                {
-                  style: S.textarea,
-                  value: replyBody,
-                  onChange: (e) => setReplyBody(e.target.value),
-                  placeholder: isInternal ? t("composer.placeholderInternal") : t("composer.placeholderReplyTo", { name: client?.firstName || "client" })
-                }
-              ),
-              pendingFiles.length > 0 && /* @__PURE__ */ jsx("div", { style: { display: "flex", gap: 6, flexWrap: "wrap", marginTop: 6 }, children: pendingFiles.map((f, i) => /* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", gap: 4, padding: "2px 8px", borderRadius: 4, background: "var(--theme-elevation-100)", fontSize: 11 }, children: [
+              /* @__PURE__ */ jsx(RichTextEditor, { ref: editorRef, onChange: (html, text) => {
+                setReplyHtml(html);
+                setReplyBody(text);
+              }, placeholder: isInternal ? t("composer.placeholderInternal") : t("composer.placeholderReplyTo", { name: client?.firstName || "client" }), minHeight: 100, borderColor: "transparent" }),
+              pendingFiles.length > 0 && /* @__PURE__ */ jsx("div", { className: s.uploadPreview, children: pendingFiles.map((f, i) => /* @__PURE__ */ jsxs("div", { className: s.uploadPreviewItem, children: [
                 /* @__PURE__ */ jsxs("span", { children: [
                   "PJ ",
                   f.name
                 ] }),
-                /* @__PURE__ */ jsx("button", { style: { background: "none", border: "none", cursor: "pointer", fontSize: 14, color: "var(--theme-elevation-400)" }, onClick: () => setPendingFiles((prev) => prev.filter((_, j) => j !== i)), children: "\xD7" })
+                /* @__PURE__ */ jsx("button", { className: s.uploadRemoveBtn, "aria-label": `Retirer ${f.name}`, onClick: () => setPendingFiles((prev) => prev.filter((_, j) => j !== i)), children: "\xD7" })
               ] }, i)) }),
-              /* @__PURE__ */ jsxs("div", { style: S.composerFooter, children: [
-                /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 12, alignItems: "center", fontSize: 12 }, children: [
+              /* @__PURE__ */ jsxs("div", { className: s.composerFooter, children: [
+                /* @__PURE__ */ jsxs("div", { className: s.composerOptions, children: [
                   /* @__PURE__ */ jsxs("label", { children: [
                     /* @__PURE__ */ jsx("input", { type: "checkbox", checked: isInternal, onChange: (e) => setIsInternal(e.target.checked) }),
                     " ",
@@ -661,46 +793,46 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
                     t("detail.notify")
                   ] })
                 ] }),
-                /* @__PURE__ */ jsx("button", { style: { ...S.sendBtn, ...isInternal ? { background: "#d97706" } : {} }, onClick: handleSend, disabled: sending || !replyBody.trim(), "data-action": "send-reply", children: sending ? t("detail.sending") : isInternal ? t("detail.sendNote") : t("detail.sendReply") })
+                /* @__PURE__ */ jsx("button", { className: `${s.sendBtn} ${isInternal ? s.sendBtnInternal : ""}`, onClick: handleSend, disabled: sending || !replyBody.trim(), "data-action": "send-reply", children: sending ? t("detail.sending") : isInternal ? t("detail.sendNote") : t("detail.sendReply") })
               ] })
             ]
           }
         )
       ] }),
-      /* @__PURE__ */ jsxs("div", { style: S.sidebar, children: [
-        client && /* @__PURE__ */ jsxs("div", { style: S.sideSection, children: [
-          /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 10, alignItems: "center", marginBottom: 8 }, children: [
-            /* @__PURE__ */ jsx("div", { style: { ...S.avatar, backgroundColor: "#7c3aed", width: 36, height: 36 }, children: initials }),
-            /* @__PURE__ */ jsxs("div", { children: [
-              /* @__PURE__ */ jsxs("div", { style: { fontWeight: 600, fontSize: 13 }, children: [
+      /* @__PURE__ */ jsxs("div", { className: s.sidebar, children: [
+        client && /* @__PURE__ */ jsxs("div", { className: s.sideSection, children: [
+          /* @__PURE__ */ jsxs("div", { className: s.clientCard, children: [
+            /* @__PURE__ */ jsx("div", { className: s.clientAvatar, children: initials }),
+            /* @__PURE__ */ jsxs("div", { className: s.clientInfo, children: [
+              /* @__PURE__ */ jsxs("div", { className: s.clientName, children: [
                 client.firstName,
                 " ",
                 client.lastName
               ] }),
-              /* @__PURE__ */ jsx("div", { style: { fontSize: 12, color: "var(--theme-elevation-500)" }, children: client.company }),
-              /* @__PURE__ */ jsx("a", { href: `mailto:${client.email}`, style: { fontSize: 11, color: "#2563eb" }, children: client.email })
+              /* @__PURE__ */ jsx("div", { className: s.clientCompany, children: client.company }),
+              /* @__PURE__ */ jsx("a", { href: `mailto:${client.email}`, className: s.clientEmail, children: client.email })
             ] })
           ] }),
-          /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 6 }, children: [
-            /* @__PURE__ */ jsx(Link, { href: `/admin/collections/support-clients/${client.id}`, style: { padding: "4px 10px", borderRadius: 4, border: "1px solid var(--theme-elevation-200)", fontSize: 11, textDecoration: "none", color: "var(--theme-text)" }, children: t("client.clientSheet") }),
-            /* @__PURE__ */ jsx("button", { style: { padding: "4px 10px", borderRadius: 4, border: "1px solid var(--theme-elevation-200)", fontSize: 11, background: "none", cursor: "pointer", color: "var(--theme-text)" }, onClick: () => window.open(`/api/admin/impersonate?clientId=${client.id}`, "_blank"), children: t("client.clientPortal") })
+          /* @__PURE__ */ jsxs("div", { className: s.clientActions, children: [
+            /* @__PURE__ */ jsx(Link, { href: `/admin/collections/support-clients/${client.id}`, className: s.smallBtn, children: t("client.clientSheet") }),
+            /* @__PURE__ */ jsx("button", { className: s.smallBtn, onClick: () => window.open(`/api/admin/impersonate?clientId=${client.id}`, "_blank"), children: t("client.clientPortal") })
           ] })
         ] }),
-        /* @__PURE__ */ jsxs("div", { style: S.sideSection, children: [
-          /* @__PURE__ */ jsx("div", { style: S.sideSectionTitle, children: t("detail.details") }),
-          /* @__PURE__ */ jsxs("div", { style: S.sideField, children: [
-            /* @__PURE__ */ jsx("span", { style: S.sideLabel, children: t("detail.priority") }),
-            /* @__PURE__ */ jsxs("select", { style: S.sideSelect, value: ticket.priority || "normal", onChange: (e) => handleFieldPatch("priority", e.target.value), children: [
+        /* @__PURE__ */ jsxs("div", { className: s.sideSection, children: [
+          /* @__PURE__ */ jsx("div", { className: s.sideSectionTitle, children: t("detail.details") }),
+          /* @__PURE__ */ jsxs("div", { className: s.sideField, children: [
+            /* @__PURE__ */ jsx("span", { className: s.sideLabel, children: t("detail.priority") }),
+            /* @__PURE__ */ jsxs("select", { className: s.sideSelect, value: ticket.priority || "normal", onChange: (e) => handleFieldPatch("priority", e.target.value), "aria-label": t("detail.priority"), children: [
               /* @__PURE__ */ jsx("option", { value: "low", children: t("ticket.priority.low") }),
               /* @__PURE__ */ jsx("option", { value: "normal", children: t("ticket.priority.normal") }),
               /* @__PURE__ */ jsx("option", { value: "high", children: t("ticket.priority.high") }),
               /* @__PURE__ */ jsx("option", { value: "urgent", children: t("ticket.priority.urgent") })
             ] })
           ] }),
-          /* @__PURE__ */ jsxs("div", { style: S.sideField, children: [
-            /* @__PURE__ */ jsx("span", { style: S.sideLabel, children: t("detail.category") }),
-            /* @__PURE__ */ jsxs("select", { style: S.sideSelect, value: ticket.category || "", onChange: (e) => handleFieldPatch("category", e.target.value), children: [
-              /* @__PURE__ */ jsx("option", { value: "", children: "--" }),
+          /* @__PURE__ */ jsxs("div", { className: s.sideField, children: [
+            /* @__PURE__ */ jsx("span", { className: s.sideLabel, children: t("detail.category") }),
+            /* @__PURE__ */ jsxs("select", { className: s.sideSelect, value: ticket.category || "", onChange: (e) => handleFieldPatch("category", e.target.value), "aria-label": t("detail.category"), children: [
+              /* @__PURE__ */ jsx("option", { value: "", children: "\u2014" }),
               /* @__PURE__ */ jsx("option", { value: "bug", children: t("ticket.category.bug") }),
               /* @__PURE__ */ jsx("option", { value: "content", children: t("ticket.category.content") }),
               /* @__PURE__ */ jsx("option", { value: "feature", children: t("ticket.category.feature") }),
@@ -708,26 +840,26 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
               /* @__PURE__ */ jsx("option", { value: "hosting", children: t("ticket.category.hosting") })
             ] })
           ] }),
-          /* @__PURE__ */ jsxs("div", { style: S.sideField, children: [
-            /* @__PURE__ */ jsx("span", { style: S.sideLabel, children: t("detail.source") }),
-            /* @__PURE__ */ jsx("span", { style: S.sideValue, children: ticket.source || t("ticket.source.portal") })
+          /* @__PURE__ */ jsxs("div", { className: s.sideField, children: [
+            /* @__PURE__ */ jsx("span", { className: s.sideLabel, children: t("detail.source") }),
+            /* @__PURE__ */ jsx("span", { className: s.sideValue, children: ticket.source || t("ticket.source.portal") })
           ] }),
-          /* @__PURE__ */ jsxs("div", { style: S.sideField, children: [
-            /* @__PURE__ */ jsx("span", { style: S.sideLabel, children: t("detail.assigned") }),
-            /* @__PURE__ */ jsx("span", { style: S.sideValue, children: typeof ticket.assignedTo === "object" && ticket.assignedTo ? ticket.assignedTo.firstName || "Admin" : "--" })
+          /* @__PURE__ */ jsxs("div", { className: s.sideField, children: [
+            /* @__PURE__ */ jsx("span", { className: s.sideLabel, children: t("detail.assigned") }),
+            /* @__PURE__ */ jsx("span", { className: s.sideValue, children: typeof ticket.assignedTo === "object" && ticket.assignedTo ? ticket.assignedTo.firstName || "Admin" : "\u2014" })
           ] })
         ] }),
-        /* @__PURE__ */ jsxs("div", { style: S.sideSection, children: [
-          /* @__PURE__ */ jsx("div", { style: S.sideSectionTitle, children: t("detail.tags") }),
-          /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 6, flexWrap: "wrap" }, children: [
-            tags.map((tag) => /* @__PURE__ */ jsxs("span", { style: S.tagChip, children: [
+        /* @__PURE__ */ jsxs("div", { className: s.sideSection, children: [
+          /* @__PURE__ */ jsx("div", { className: s.sideSectionTitle, children: t("detail.tags") }),
+          /* @__PURE__ */ jsxs("div", { className: s.tagsWrap, children: [
+            tags.map((tag) => /* @__PURE__ */ jsxs("span", { className: s.tagChip, children: [
               tag,
-              /* @__PURE__ */ jsx("button", { style: S.tagRemove, onClick: () => handleRemoveTag(tag), children: "\xD7" })
+              /* @__PURE__ */ jsx("button", { className: s.tagRemove, "aria-label": `Retirer le tag ${tag}`, onClick: () => handleRemoveTag(tag), children: "\xD7" })
             ] }, tag)),
             addingTag ? /* @__PURE__ */ jsx(
               "input",
               {
-                style: S.tagInput,
+                className: s.tagInput,
                 value: newTagValue,
                 onChange: (e) => setNewTagValue(e.target.value),
                 onKeyDown: (e) => {
@@ -741,35 +873,149 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
                 placeholder: "Tag...",
                 autoFocus: true
               }
-            ) : /* @__PURE__ */ jsx("button", { style: S.tagAddBtn, onClick: () => setAddingTag(true), children: "+ Tag" })
+            ) : /* @__PURE__ */ jsx("button", { className: s.tagAddBtn, onClick: () => setAddingTag(true), "aria-label": "Ajouter un tag", children: "+ Tag" })
           ] })
         ] }),
-        features.timeTracking && /* @__PURE__ */ jsxs("div", { style: S.sideSection, children: [
-          /* @__PURE__ */ jsxs("div", { style: S.sideSectionTitle, children: [
+        /* @__PURE__ */ jsxs("div", { className: s.sideSection, children: [
+          /* @__PURE__ */ jsx("div", { className: s.sideSectionTitle, children: "Facturation" }),
+          /* @__PURE__ */ jsxs("div", { style: { display: "flex", flexDirection: "column", gap: 8 }, children: [
+            /* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", justifyContent: "space-between" }, children: [
+              /* @__PURE__ */ jsx("span", { style: { fontSize: 12 }, children: "Type" }),
+              /* @__PURE__ */ jsxs(
+                "select",
+                {
+                  value: ticket?.billingType || "hourly",
+                  onChange: async (e) => {
+                    try {
+                      await fetch(`/api/tickets/${ticketId}`, {
+                        method: "PATCH",
+                        credentials: "include",
+                        headers: { "Content-Type": "application/json" },
+                        body: JSON.stringify({ billingType: e.target.value })
+                      });
+                      fetchAll();
+                    } catch {
+                    }
+                  },
+                  style: { fontSize: 12, padding: "4px 8px", borderRadius: 6, border: "1px solid #e5e7eb", background: "#fff" },
+                  children: [
+                    /* @__PURE__ */ jsx("option", { value: "hourly", children: "Au temps" }),
+                    /* @__PURE__ */ jsx("option", { value: "flat", children: "Forfait" })
+                  ]
+                }
+              )
+            ] }),
+            ticket?.billingType === "flat" && /* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", justifyContent: "space-between" }, children: [
+              /* @__PURE__ */ jsx("span", { style: { fontSize: 12 }, children: "Montant forfait" }),
+              /* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", gap: 4 }, children: [
+                /* @__PURE__ */ jsx(
+                  "input",
+                  {
+                    type: "number",
+                    defaultValue: ticket?.flatRateAmount ?? "",
+                    placeholder: "0",
+                    onBlur: async (e) => {
+                      const val = e.target.value ? Number(e.target.value) : null;
+                      try {
+                        await fetch(`/api/tickets/${ticketId}`, {
+                          method: "PATCH",
+                          credentials: "include",
+                          headers: { "Content-Type": "application/json" },
+                          body: JSON.stringify({ flatRateAmount: val })
+                        });
+                        fetchAll();
+                      } catch {
+                      }
+                    },
+                    style: { fontSize: 12, padding: "4px 8px", borderRadius: 6, border: "1px solid #e5e7eb", width: 80, textAlign: "right" }
+                  }
+                ),
+                /* @__PURE__ */ jsx("span", { style: { fontSize: 12, color: "#9ca3af" }, children: "\u20AC" })
+              ] })
+            ] }),
+            /* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", justifyContent: "space-between" }, children: [
+              /* @__PURE__ */ jsx("span", { style: { fontSize: 12 }, children: "Montant factur\xE9" }),
+              /* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", gap: 4 }, children: [
+                /* @__PURE__ */ jsx(
+                  "input",
+                  {
+                    type: "number",
+                    defaultValue: ticket?.billedAmount ?? "",
+                    placeholder: "0",
+                    onBlur: async (e) => {
+                      const val = e.target.value ? Number(e.target.value) : null;
+                      try {
+                        await fetch(`/api/tickets/${ticketId}`, {
+                          method: "PATCH",
+                          credentials: "include",
+                          headers: { "Content-Type": "application/json" },
+                          body: JSON.stringify({ billedAmount: val })
+                        });
+                        fetchAll();
+                      } catch {
+                      }
+                    },
+                    style: { fontSize: 12, padding: "4px 8px", borderRadius: 6, border: "1px solid #e5e7eb", width: 80, textAlign: "right" }
+                  }
+                ),
+                /* @__PURE__ */ jsx("span", { style: { fontSize: 12, color: "#9ca3af" }, children: "\u20AC" })
+              ] })
+            ] }),
+            /* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", justifyContent: "space-between" }, children: [
+              /* @__PURE__ */ jsx("span", { style: { fontSize: 12 }, children: "Paiement" }),
+              /* @__PURE__ */ jsxs(
+                "select",
+                {
+                  value: ticket?.paymentStatus || "unpaid",
+                  onChange: async (e) => {
+                    try {
+                      await fetch(`/api/tickets/${ticketId}`, {
+                        method: "PATCH",
+                        credentials: "include",
+                        headers: { "Content-Type": "application/json" },
+                        body: JSON.stringify({ paymentStatus: e.target.value })
+                      });
+                      fetchAll();
+                    } catch {
+                    }
+                  },
+                  style: { fontSize: 12, padding: "4px 8px", borderRadius: 6, border: "1px solid #e5e7eb", background: "#fff" },
+                  children: [
+                    /* @__PURE__ */ jsx("option", { value: "unpaid", children: "Non pay\xE9" }),
+                    /* @__PURE__ */ jsx("option", { value: "partial", children: "Partiel" }),
+                    /* @__PURE__ */ jsx("option", { value: "paid", children: "Pay\xE9" })
+                  ]
+                }
+              )
+            ] })
+          ] })
+        ] }),
+        features.timeTracking && /* @__PURE__ */ jsxs("div", { className: s.sideSection, children: [
+          /* @__PURE__ */ jsxs("div", { className: s.sideSectionTitle, children: [
             t("detail.time"),
             " ",
             /* @__PURE__ */ jsx("span", { style: { fontWeight: 700, fontSize: 13, color: "#d97706" }, children: totalMin > 0 ? `${Math.floor(totalMin / 60)}h${String(totalMin % 60).padStart(2, "0")} ${t("detail.total")}` : "0min" })
           ] }),
-          /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 6, alignItems: "center" }, children: [
-            /* @__PURE__ */ jsxs("span", { style: { fontFamily: "monospace", fontSize: 16, fontWeight: 700, color: timerRunning ? "#dc2626" : "var(--theme-text)" }, children: [
+          /* @__PURE__ */ jsxs("div", { className: s.timer, children: [
+            /* @__PURE__ */ jsxs("span", { className: `${s.timerDisplay} ${timerRunning ? s.timerActive : ""}`, children: [
               String(Math.floor(timerSeconds / 60)).padStart(2, "0"),
               ":",
               String(timerSeconds % 60).padStart(2, "0")
             ] }),
-            !timerRunning ? /* @__PURE__ */ jsx("button", { style: { ...S.toolbarBtn, color: "#dc2626", borderColor: "#dc2626" }, onClick: () => setTimerRunning(true), children: timerSeconds > 0 ? "Play" : "Go" }) : /* @__PURE__ */ jsx("button", { style: S.toolbarBtn, onClick: () => setTimerRunning(false), children: "Pause" }),
-            timerSeconds >= 60 && !timerRunning && /* @__PURE__ */ jsxs("button", { style: { ...S.toolbarBtn, color: "#16a34a", borderColor: "#16a34a" }, onClick: () => {
+            !timerRunning ? /* @__PURE__ */ jsx("button", { className: s.timerBtn, onClick: () => setTimerRunning(true), style: { color: "#dc2626", borderColor: "#dc2626" }, "aria-label": "D\xE9marrer le timer", children: timerSeconds > 0 ? "\u25B6" : "\u25B6 Go" }) : /* @__PURE__ */ jsx("button", { className: s.timerBtn, onClick: () => setTimerRunning(false), "aria-label": "Mettre en pause le timer", children: "\u23F8" }),
+            timerSeconds >= 60 && !timerRunning && /* @__PURE__ */ jsxs("button", { className: s.timerBtn, onClick: () => {
               handleTimerSave();
               localStorage.removeItem(`timer-sec-${ticketId}`);
               localStorage.removeItem(`timer-run-${ticketId}`);
-            }, children: [
-              "Save ",
+            }, style: { color: "#16a34a", borderColor: "#16a34a" }, "aria-label": "Sauvegarder le temps", children: [
+              "\u{1F4BE} ",
               Math.round(timerSeconds / 60),
               "m"
             ] })
           ] }),
           /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 6, marginTop: 8, alignItems: "center" }, children: [
             /* @__PURE__ */ jsx("input", { type: "number", min: "1", placeholder: "min", style: { width: 60, padding: "4px 8px", borderRadius: 6, border: "1px solid var(--theme-elevation-200)", fontSize: 12, color: "var(--theme-text)", background: "var(--theme-elevation-0)" }, id: "manual-time-input" }),
-            /* @__PURE__ */ jsx("button", { style: { ...S.toolbarBtn, fontSize: 11 }, onClick: async () => {
+            /* @__PURE__ */ jsx("button", { className: s.timerBtn, onClick: async () => {
               const input = document.getElementById("manual-time-input");
               const mins = Number(input?.value);
               if (!mins || mins < 1 || !ticketId) return;
@@ -777,10 +1023,36 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
                 await fetch("/api/time-entries", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ ticket: Number(ticketId), duration: mins, date: (/* @__PURE__ */ new Date()).toISOString(), description: "Saisie manuelle" }) });
                 if (input) input.value = "";
                 fetchAll();
-              } catch (err) {
-                console.warn("[support] manual time entry error:", err);
+              } catch {
               }
-            }, children: "+ Ajouter" })
+            }, style: { fontSize: 11 }, children: "+ Ajouter" })
+          ] }),
+          /* @__PURE__ */ jsxs("div", { style: { marginTop: 8, fontSize: 11, color: "var(--theme-elevation-500)" }, children: [
+            /* @__PURE__ */ jsxs("div", { style: { display: "flex", justifyContent: "space-between", padding: "2px 0", alignItems: "center" }, children: [
+              /* @__PURE__ */ jsx("span", { children: "Facturable" }),
+              /* @__PURE__ */ jsx(
+                "button",
+                {
+                  onClick: async () => {
+                    const newVal = ticket.billable === false ? true : false;
+                    try {
+                      await fetch(`/api/tickets/${ticketId}`, { method: "PATCH", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ billable: newVal }) });
+                      fetchAll();
+                    } catch {
+                    }
+                  },
+                  style: { fontWeight: 600, color: ticket.billable !== false ? "#16a34a" : "#dc2626", background: "none", border: "none", cursor: "pointer", fontSize: 11, textDecoration: "underline" },
+                  children: ticket.billable !== false ? "Oui" : "Non"
+                }
+              )
+            ] }),
+            totalMin > 0 && /* @__PURE__ */ jsxs("div", { style: { display: "flex", justifyContent: "space-between", padding: "2px 0" }, children: [
+              /* @__PURE__ */ jsx("span", { children: "Montant estim\xE9" }),
+              /* @__PURE__ */ jsxs("span", { style: { fontWeight: 700, color: "var(--theme-text)" }, children: [
+                (totalMin / 60 * 60).toFixed(0),
+                "\u20AC"
+              ] })
+            ] })
           ] }),
           timeEntries.length > 0 && /* @__PURE__ */ jsx("div", { style: { marginTop: 8, fontSize: 11 }, children: timeEntries.slice(0, 6).map((e) => /* @__PURE__ */ jsxs("div", { style: { display: "flex", justifyContent: "space-between", padding: "3px 0", color: "var(--theme-elevation-500)" }, children: [
             /* @__PURE__ */ jsx("span", { children: new Date(e.date).toLocaleDateString("fr-FR", { day: "numeric", month: "short" }) }),
@@ -790,52 +1062,62 @@ ${uploadedLinks.join("\n")}` : replyBody.trim();
             ] })
           ] }, e.id)) })
         ] }),
-        features.activityLog && /* @__PURE__ */ jsxs("div", { style: S.sideSection, children: [
-          /* @__PURE__ */ jsx("div", { style: S.sideSectionTitle, children: /* @__PURE__ */ jsxs("button", { onClick: () => setShowActivity(!showActivity), style: { background: "none", border: "none", cursor: "pointer", fontSize: 12, fontWeight: 700, textTransform: "uppercase", color: "var(--theme-elevation-500)" }, children: [
-            "Activite ",
-            showActivity ? "&#9662;" : "&#9656;"
+        features.activityLog && /* @__PURE__ */ jsxs("div", { className: s.sideSection, children: [
+          /* @__PURE__ */ jsx("div", { className: s.sideSectionTitle, children: /* @__PURE__ */ jsxs("button", { className: s.collapseBtn, onClick: () => setShowActivity(!showActivity), "aria-label": showActivity ? "Masquer le journal" : "Afficher le journal", children: [
+            "Activit\xE9 ",
+            showActivity ? "\u25BE" : "\u25B8"
           ] }) }),
-          showActivity && activityLog.slice(0, 8).map((a) => /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 8, alignItems: "flex-start", padding: "4px 0" }, children: [
-            /* @__PURE__ */ jsx("div", { style: { width: 6, height: 6, borderRadius: "50%", marginTop: 4, flexShrink: 0, backgroundColor: a.actorType === "admin" ? "#2563eb" : a.actorType === "system" ? "#6b7280" : "#16a34a" } }),
-            /* @__PURE__ */ jsxs("div", { children: [
-              /* @__PURE__ */ jsx("div", { style: { fontSize: 12, color: "var(--theme-text)" }, children: (a.detail || a.action).slice(0, 60) }),
-              /* @__PURE__ */ jsx("div", { style: { fontSize: 11, color: "var(--theme-elevation-400)" }, children: timeAgo(a.createdAt) })
+          showActivity && activityLog.slice(0, 8).map((a) => /* @__PURE__ */ jsxs("div", { className: s.activityItem, children: [
+            /* @__PURE__ */ jsx("div", { className: s.activityDot, style: { backgroundColor: a.actorType === "admin" ? "#2563eb" : a.actorType === "system" ? "#6b7280" : "#16a34a" } }),
+            /* @__PURE__ */ jsxs("div", { className: s.activityContent, children: [
+              /* @__PURE__ */ jsx("div", { className: s.activityText, children: (a.detail || a.action).slice(0, 60) }),
+              /* @__PURE__ */ jsx("div", { className: s.activityTime, children: timeAgo(a.createdAt) })
             ] })
           ] }, a.id))
-        ] })
+        ] }),
+        clientSummary && clientSummary.summary && /* @__PURE__ */ jsxs("div", { className: s.sideSection, style: { background: "linear-gradient(135deg, rgba(37,99,235,0.03) 0%, rgba(139,92,246,0.03) 100%)" }, children: [
+          /* @__PURE__ */ jsxs("div", { className: s.sideSectionTitle, style: { display: "flex", alignItems: "center", gap: 4 }, children: [
+            /* @__PURE__ */ jsx("span", { style: { fontSize: 13 }, children: "\u{1F9E0}" }),
+            " R\xE9sum\xE9 client"
+          ] }),
+          /* @__PURE__ */ jsx("p", { style: { margin: "0 0 8px", fontSize: 11, lineHeight: 1.6, color: "#374151" }, children: clientSummary.summary }),
+          clientSummary.recurringTopics && clientSummary.recurringTopics.length > 0 && /* @__PURE__ */ jsx("div", { style: { display: "flex", flexWrap: "wrap", gap: 4, marginBottom: 6 }, children: clientSummary.recurringTopics.slice(0, 3).map((tp, i) => /* @__PURE__ */ jsx("span", { style: { padding: "2px 8px", borderRadius: 10, background: "rgba(37,99,235,0.08)", color: "#2563eb", fontSize: 10, fontWeight: 600 }, children: tp.topic }, i)) }),
+          clientSummary.keyFacts && clientSummary.keyFacts.length > 0 && /* @__PURE__ */ jsx("div", { style: { display: "flex", flexWrap: "wrap", gap: 4 }, children: clientSummary.keyFacts.slice(0, 3).map((f, i) => /* @__PURE__ */ jsx("span", { style: { padding: "2px 8px", borderRadius: 10, background: "rgba(22,163,74,0.08)", color: "#16a34a", fontSize: 10, fontWeight: 600 }, children: f }, i)) })
+        ] }),
+        summaryLoading && /* @__PURE__ */ jsx("div", { className: s.sideSection, children: /* @__PURE__ */ jsx("div", { style: { fontSize: 11, color: "#94a3b8", textAlign: "center", padding: 8 }, children: "\u{1F9E0} Chargement r\xE9sum\xE9..." }) })
       ] })
     ] }),
-    undoToast && /* @__PURE__ */ jsxs("div", { style: { position: "fixed", bottom: 24, left: "50%", transform: "translateX(-50%)", padding: "10px 20px", borderRadius: 8, background: "#1e293b", color: "#fff", fontSize: 13, display: "flex", gap: 12, alignItems: "center", zIndex: 100, boxShadow: "0 4px 12px rgba(0,0,0,0.2)" }, role: "alert", children: [
-      /* @__PURE__ */ jsx("span", { children: t("detail.messageDeleted") }),
-      /* @__PURE__ */ jsx("button", { onClick: handleUndoDelete, style: { background: "none", border: "1px solid rgba(255,255,255,0.3)", borderRadius: 4, padding: "4px 10px", color: "#fff", cursor: "pointer", fontSize: 12, fontWeight: 600 }, children: t("detail.undo") })
+    undoToast && /* @__PURE__ */ jsxs("div", { className: s.undoToast, role: "alert", children: [
+      /* @__PURE__ */ jsx("span", { children: "Message supprim\xE9" }),
+      /* @__PURE__ */ jsx("button", { className: s.undoBtn, onClick: handleUndoDelete, children: "Annuler" })
     ] }),
-    splitModal && /* @__PURE__ */ jsx("div", { style: { position: "fixed", inset: 0, background: "rgba(0,0,0,0.5)", display: "flex", alignItems: "center", justifyContent: "center", zIndex: 100 }, onClick: (e) => {
+    splitModal && /* @__PURE__ */ jsx("div", { className: s.splitOverlay, onClick: (e) => {
       if (e.target === e.currentTarget) {
         setSplitModal(null);
         setSplitSubject("");
       }
-    }, children: /* @__PURE__ */ jsxs("div", { style: { background: "var(--theme-elevation-0)", borderRadius: 12, padding: 24, maxWidth: 480, width: "100%", boxShadow: "0 8px 30px rgba(0,0,0,0.15)" }, role: "dialog", children: [
-      /* @__PURE__ */ jsx("h3", { style: { margin: "0 0 12px", fontSize: 16, fontWeight: 700 }, children: t("detail.extractTitle") }),
-      /* @__PURE__ */ jsx("div", { style: { padding: 10, background: "var(--theme-elevation-50)", borderRadius: 6, fontSize: 13, color: "var(--theme-elevation-500)", marginBottom: 12 }, children: splitModal.preview }),
+    }, children: /* @__PURE__ */ jsxs("div", { className: s.splitModal, role: "dialog", "aria-label": "Extraire dans un nouveau ticket", children: [
+      /* @__PURE__ */ jsx("h3", { className: s.splitTitle, children: "Extraire dans un nouveau ticket" }),
+      /* @__PURE__ */ jsx("div", { className: s.splitPreview, children: splitModal.preview }),
       /* @__PURE__ */ jsx(
         "input",
         {
-          style: { width: "100%", padding: "8px 12px", borderRadius: 6, border: "1px solid var(--theme-elevation-200)", fontSize: 13, marginBottom: 12, color: "var(--theme-text)", background: "var(--theme-elevation-0)" },
+          className: s.splitInput,
           value: splitSubject,
           onChange: (e) => setSplitSubject(e.target.value),
           onKeyDown: (e) => {
             if (e.key === "Enter") handleSplitConfirm();
           },
-          placeholder: t("detail.extractSubjectPlaceholder"),
+          placeholder: "Sujet du nouveau ticket...",
           autoFocus: true
         }
       ),
-      /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 8, justifyContent: "flex-end" }, children: [
-        /* @__PURE__ */ jsx("button", { style: { padding: "6px 14px", borderRadius: 6, border: "1px solid var(--theme-elevation-200)", background: "none", cursor: "pointer", fontSize: 13, color: "var(--theme-text)" }, onClick: () => {
+      /* @__PURE__ */ jsxs("div", { className: s.splitActions, children: [
+        /* @__PURE__ */ jsx("button", { className: s.splitCancelBtn, onClick: () => {
           setSplitModal(null);
           setSplitSubject("");
-        }, children: t("common.cancel") }),
-        /* @__PURE__ */ jsx("button", { style: { ...S.sendBtn }, onClick: handleSplitConfirm, disabled: !splitSubject.trim(), children: t("ticket.createTicket") })
+        }, children: "Annuler" }),
+        /* @__PURE__ */ jsx("button", { className: s.splitConfirmBtn, onClick: handleSplitConfirm, disabled: !splitSubject.trim(), children: "Cr\xE9er le ticket" })
       ] })
     ] }) })
   ] });