@consilioweb/payload-support 0.6.0 → 0.6.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/{styles/theme.css → components/TicketConversation.css} +13 -326
- package/dist/components/TicketConversation.js +3004 -0
- package/dist/index.cjs +11 -11
- package/dist/index.js +11 -11
- package/dist/views.cjs +6184 -0
- package/dist/{views/TicketingSettingsView/TicketingSettings.module.scss → views.css} +66 -138
- package/dist/views.d.cts +30 -0
- package/dist/views.d.ts +30 -0
- package/dist/views.js +6165 -0
- package/package.json +14 -7
- package/src/plugin.ts +11 -11
- package/src/views.ts +17 -0
- package/dist/components/TicketConversation/components/AISummaryPanel.js +0 -76
- package/dist/components/TicketConversation/components/ActionPanels.js +0 -118
- package/dist/components/TicketConversation/components/ActivityLog.js +0 -23
- package/dist/components/TicketConversation/components/ClientBar.js +0 -42
- package/dist/components/TicketConversation/components/ClientHistory.js +0 -137
- package/dist/components/TicketConversation/components/CodeBlock.js +0 -152
- package/dist/components/TicketConversation/components/CodeBlockInserter.js +0 -155
- package/dist/components/TicketConversation/components/QuickActions.js +0 -65
- package/dist/components/TicketConversation/components/TicketHeader.js +0 -92
- package/dist/components/TicketConversation/components/TimeTrackingPanel.js +0 -133
- package/dist/components/TicketConversation/config.js +0 -41
- package/dist/components/TicketConversation/constants.js +0 -96
- package/dist/components/TicketConversation/context.js +0 -11
- package/dist/components/TicketConversation/hooks/useAI.js +0 -176
- package/dist/components/TicketConversation/hooks/useMessageActions.js +0 -135
- package/dist/components/TicketConversation/hooks/useReply.js +0 -187
- package/dist/components/TicketConversation/hooks/useTicketActions.js +0 -230
- package/dist/components/TicketConversation/hooks/useTimeTracking.js +0 -122
- package/dist/components/TicketConversation/hooks/useTranslation.js +0 -70
- package/dist/components/TicketConversation/index.js +0 -1123
- package/dist/components/TicketConversation/locales/en.json +0 -878
- package/dist/components/TicketConversation/locales/fr.json +0 -878
- package/dist/components/TicketConversation/types.js +0 -2
- package/dist/components/TicketConversation/utils.js +0 -25
- package/dist/styles/BillingView.module.scss +0 -311
- package/dist/styles/ChatView.module.scss +0 -438
- package/dist/styles/CommandPalette.module.scss +0 -160
- package/dist/styles/CrmView.module.scss +0 -554
- package/dist/styles/EmailTracking.module.scss +0 -238
- package/dist/styles/ImportConversation.module.scss +0 -267
- package/dist/styles/Layout.module.scss +0 -55
- package/dist/styles/Logs.module.scss +0 -164
- package/dist/styles/NewTicket.module.scss +0 -143
- package/dist/styles/PendingEmails.module.scss +0 -629
- package/dist/styles/SupportDashboard.module.scss +0 -649
- package/dist/styles/TicketDetail.module.scss +0 -1050
- package/dist/styles/TicketInbox.module.scss +0 -296
- package/dist/styles/TicketingSettings.module.scss +0 -358
- package/dist/styles/TimeDashboard.module.scss +0 -287
- package/dist/styles/_tokens.scss +0 -78
- package/dist/views/BillingView/client.js +0 -204
- package/dist/views/BillingView/index.js +0 -29
- package/dist/views/ChatView/client.js +0 -252
- package/dist/views/ChatView/index.js +0 -29
- package/dist/views/CrmView/client.js +0 -232
- package/dist/views/CrmView/index.js +0 -29
- package/dist/views/EmailTrackingView/client.js +0 -154
- package/dist/views/EmailTrackingView/index.js +0 -29
- package/dist/views/ImportConversationView/client.js +0 -204
- package/dist/views/ImportConversationView/index.js +0 -29
- package/dist/views/LogsView/client.js +0 -148
- package/dist/views/LogsView/index.js +0 -27
- package/dist/views/NewTicketView/client.js +0 -224
- package/dist/views/NewTicketView/index.js +0 -27
- package/dist/views/PendingEmailsView/client.js +0 -172
- package/dist/views/PendingEmailsView/index.js +0 -29
- package/dist/views/SupportDashboardView/client.js +0 -296
- package/dist/views/SupportDashboardView/index.js +0 -29
- package/dist/views/TicketDetailView/client.js +0 -844
- package/dist/views/TicketDetailView/index.js +0 -29
- package/dist/views/TicketInboxView/client.js +0 -294
- package/dist/views/TicketInboxView/index.js +0 -27
- package/dist/views/TicketingSettingsView/client.js +0 -728
- package/dist/views/TicketingSettingsView/index.js +0 -29
- package/dist/views/TimeDashboardView/client.js +0 -164
- package/dist/views/TimeDashboardView/index.js +0 -29
- package/dist/views/shared/AdminViewHeader.js +0 -67
- package/dist/views/shared/ErrorBoundary.js +0 -50
- package/dist/views/shared/Skeleton.js +0 -72
- package/dist/views/shared/adminTokens.js +0 -32
- package/dist/views/shared/config.js +0 -41
- package/dist/views/shared/index.js +0 -6
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"use client";
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import { jsx, jsxs, Fragment } from 'react/jsx-runtime';
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import React, { useRef, useState, useCallback, useEffect } from 'react';
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import { useSearchParams } from 'next/navigation';
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import Link from 'next/link';
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import { getFeatures } from '../shared/config';
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import { useTranslation } from '../../components/TicketConversation/hooks/useTranslation';
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const STATUS = {
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open: { label: "Ouvert", bg: "#dbeafe", color: "#1e40af" },
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waiting_client: { label: "En attente", bg: "#fef3c7", color: "#92400e" },
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resolved: { label: "Resolu", bg: "#dcfce7", color: "#166534" }
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};
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function timeAgo(d) {
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const date = new Date(d), now = /* @__PURE__ */ new Date();
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if (date.toDateString() === now.toDateString()) return date.toLocaleTimeString("fr-FR", { hour: "2-digit", minute: "2-digit" });
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const y = new Date(now);
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y.setDate(y.getDate() - 1);
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if (date.toDateString() === y.toDateString()) return `Hier, ${date.toLocaleTimeString("fr-FR", { hour: "2-digit", minute: "2-digit" })}`;
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return date.toLocaleDateString("fr-FR", { day: "numeric", month: "short", hour: "2-digit", minute: "2-digit" });
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}
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function dateLabel(d) {
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const date = new Date(d), now = /* @__PURE__ */ new Date();
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if (date.toDateString() === now.toDateString()) return "Aujourd'hui";
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const y = new Date(now);
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y.setDate(y.getDate() - 1);
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if (date.toDateString() === y.toDateString()) return "Hier";
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return date.toLocaleDateString("fr-FR", { day: "numeric", month: "long" });
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}
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const TicketDetailClient = () => {
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const { t } = useTranslation();
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const searchParams = useSearchParams();
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const ticketId = searchParams.get("id");
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const features = getFeatures();
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const threadEndRef = useRef(null);
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const dropdownRef = useRef(null);
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const fileInputRef = useRef(null);
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const [ticket, setTicket] = useState(null);
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const [messages, setMessages] = useState([]);
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const [client, setClient] = useState(null);
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const [timeEntries, setTimeEntries] = useState([]);
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const [activityLog, setActivityLog] = useState([]);
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const [cannedResponses, setCannedResponses] = useState([]);
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const [loading, setLoading] = useState(true);
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const [replyBody, setReplyBody] = useState("");
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const [isInternal, setIsInternal] = useState(false);
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const [notifyClient, setNotifyClient] = useState(true);
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const [sending, setSending] = useState(false);
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const [showMenu, setShowMenu] = useState(false);
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const [clientTyping, setClientTyping] = useState(false);
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const [aiReplying, setAiReplying] = useState(false);
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const [aiRewriting, setAiRewriting] = useState(false);
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const [sentiment, setSentiment] = useState(null);
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const [statusUpdating, setStatusUpdating] = useState(false);
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const [showActivity, setShowActivity] = useState(false);
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const [timerRunning, setTimerRunning] = useState(() => {
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if (typeof window === "undefined" || !ticketId) return false;
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return localStorage.getItem(`timer-run-${ticketId}`) === "1";
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});
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const [timerSeconds, setTimerSeconds] = useState(() => {
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if (typeof window === "undefined" || !ticketId) return 0;
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const s2 = Number(localStorage.getItem(`timer-sec-${ticketId}`) || 0);
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const t2 = Number(localStorage.getItem(`timer-ts-${ticketId}`) || 0);
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const running = localStorage.getItem(`timer-run-${ticketId}`) === "1";
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return running && t2 ? s2 + Math.floor((Date.now() - t2) / 1e3) : s2;
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});
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const timerRef = useRef(null);
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const [otherViewers, setOtherViewers] = useState([]);
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const [macros, setMacros] = useState([]);
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const [applyingMacro, setApplyingMacro] = useState(false);
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const [undoToast, setUndoToast] = useState(null);
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const [splitModal, setSplitModal] = useState(null);
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const [splitSubject, setSplitSubject] = useState("");
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const [pendingFiles, setPendingFiles] = useState([]);
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const [composerDragOver, setComposerDragOver] = useState(false);
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const [tags, setTags] = useState([]);
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const [addingTag, setAddingTag] = useState(false);
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const [newTagValue, setNewTagValue] = useState("");
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const fetchAll = useCallback(async () => {
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if (!ticketId) return;
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try {
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const [mr, tr, ter, ar, cr] = await Promise.all([
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fetch(`/api/ticket-messages?where[ticket][equals]=${ticketId}&sort=createdAt&limit=200&depth=1`, { credentials: "include" }),
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fetch(`/api/tickets/${ticketId}?depth=1`, { credentials: "include" }),
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fetch(`/api/time-entries?where[ticket][equals]=${ticketId}&sort=-date&limit=50&depth=0`, { credentials: "include" }),
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fetch(`/api/ticket-activity-log?where[ticket][equals]=${ticketId}&sort=-createdAt&limit=30&depth=0`, { credentials: "include" }),
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fetch("/api/canned-responses?sort=sortOrder&limit=50&depth=0", { credentials: "include" })
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]);
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if (mr.ok) {
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const d = await mr.json();
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setMessages(d.docs || []);
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}
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if (tr.ok) {
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const d = await tr.json();
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setTicket(d);
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if (d.client && typeof d.client === "object") setClient(d.client);
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if (Array.isArray(d.tags)) setTags(d.tags.map((t2) => typeof t2 === "object" ? t2.tag || "" : t2).filter(Boolean));
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}
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if (ter.ok) {
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const d = await ter.json();
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setTimeEntries(d.docs || []);
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}
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if (ar.ok) {
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const d = await ar.json();
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setActivityLog(d.docs || []);
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}
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if (cr.ok) {
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const d = await cr.json();
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setCannedResponses(d.docs || []);
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}
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} catch {
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}
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setLoading(false);
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}, [ticketId]);
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useEffect(() => {
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fetchAll();
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}, [fetchAll]);
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useEffect(() => {
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if (!ticketId || loading) return;
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const iv = setInterval(async () => {
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try {
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const [mr, tr] = await Promise.all([
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fetch(`/api/ticket-messages?where[ticket][equals]=${ticketId}&sort=createdAt&limit=200&depth=1`, { credentials: "include" }),
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fetch(`/api/tickets/${ticketId}?depth=0`, { credentials: "include" })
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]);
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if (mr.ok) {
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const d = await mr.json();
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setMessages(d.docs || []);
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}
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if (tr.ok) {
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const d = await tr.json();
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setTicket((p) => p ? { ...p, ...d } : d);
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}
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} catch {
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}
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}, 1e4);
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return () => clearInterval(iv);
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}, [ticketId, loading]);
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useEffect(() => {
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if (!ticketId) return;
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fetch(`/api/tickets/${ticketId}`, { method: "PATCH", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ lastAdminReadAt: (/* @__PURE__ */ new Date()).toISOString() }) }).catch(() => {
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});
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}, [ticketId, messages.length]);
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useEffect(() => {
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if (!ticketId) return;
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const iv = setInterval(async () => {
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try {
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const r = await fetch(`/api/support/typing?ticketId=${ticketId}`, { credentials: "include" });
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if (r.ok) {
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const d = await r.json();
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setClientTyping(d.typing);
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}
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} catch (err) {
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console.warn("[support] typing poll error:", err);
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}
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}, 2e3);
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return () => clearInterval(iv);
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}, [ticketId]);
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useEffect(() => {
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if (!features.ai || messages.length === 0) return;
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const last = [...messages].reverse().find((m) => m.authorType === "client" || m.authorType === "email");
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if (!last) return;
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fetch("/api/support/ai", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ action: "sentiment", text: last.body.slice(0, 500) }) }).then((r) => r.json()).then((d) => {
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const raw = (d.sentiment || "").toLowerCase();
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const map = {
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"frustre": { emoji: ":(", label: "Frustre", color: "#dc2626" },
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"mecontent": { emoji: ":(", label: "Mecontent", color: "#ea580c" },
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"urgent": { emoji: "!", label: "Urgent", color: "#dc2626" },
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"neutre": { emoji: "-", label: "Neutre", color: "#6b7280" },
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"satisfait": { emoji: ":)", label: "Satisfait", color: "#16a34a" }
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};
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const m = Object.keys(map).find((k) => raw.includes(k));
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setSentiment(m ? map[m] : { emoji: "-", label: "Neutre", color: "#6b7280" });
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}).catch(() => {
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});
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}, [messages.length, features.ai]);
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useEffect(() => {
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threadEndRef.current?.scrollIntoView({ behavior: "smooth" });
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}, [messages.length]);
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useEffect(() => {
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if (timerRunning) {
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localStorage.setItem(`timer-run-${ticketId}`, "1");
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localStorage.setItem(`timer-ts-${ticketId}`, String(Date.now()));
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localStorage.setItem(`timer-sec-${ticketId}`, String(timerSeconds));
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timerRef.current = setInterval(() => {
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setTimerSeconds((p) => {
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const next = p + 1;
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localStorage.setItem(`timer-sec-${ticketId}`, String(next));
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localStorage.setItem(`timer-ts-${ticketId}`, String(Date.now()));
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return next;
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});
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}, 1e3);
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} else {
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localStorage.setItem(`timer-run-${ticketId}`, "0");
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localStorage.setItem(`timer-sec-${ticketId}`, String(timerSeconds));
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if (timerRef.current) clearInterval(timerRef.current);
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}
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return () => {
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if (timerRef.current) clearInterval(timerRef.current);
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};
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}, [timerRunning, ticketId]);
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useEffect(() => {
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if (!ticketId) return;
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const join = () => fetch("/api/support/presence", {
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method: "POST",
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headers: { "Content-Type": "application/json" },
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credentials: "include",
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body: JSON.stringify({ ticketId: Number(ticketId), action: "join" })
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}).catch(() => {
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});
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join();
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|
-
const heartbeat = setInterval(join, 2e4);
|
|
213
|
-
return () => {
|
|
214
|
-
clearInterval(heartbeat);
|
|
215
|
-
fetch("/api/support/presence", {
|
|
216
|
-
method: "POST",
|
|
217
|
-
headers: { "Content-Type": "application/json" },
|
|
218
|
-
credentials: "include",
|
|
219
|
-
body: JSON.stringify({ ticketId: Number(ticketId), action: "leave" })
|
|
220
|
-
}).catch(() => {
|
|
221
|
-
});
|
|
222
|
-
};
|
|
223
|
-
}, [ticketId]);
|
|
224
|
-
useEffect(() => {
|
|
225
|
-
if (!ticketId) return;
|
|
226
|
-
const poll = setInterval(async () => {
|
|
227
|
-
try {
|
|
228
|
-
const r = await fetch(`/api/support/presence?ticketId=${ticketId}`, { credentials: "include" });
|
|
229
|
-
if (r.ok) {
|
|
230
|
-
const d = await r.json();
|
|
231
|
-
setOtherViewers(d.viewers || []);
|
|
232
|
-
}
|
|
233
|
-
} catch {
|
|
234
|
-
}
|
|
235
|
-
}, 5e3);
|
|
236
|
-
return () => clearInterval(poll);
|
|
237
|
-
}, [ticketId]);
|
|
238
|
-
useEffect(() => {
|
|
239
|
-
fetch("/api/macros?where[isActive][equals]=true&depth=0&limit=50", { credentials: "include" }).then((r) => r.ok ? r.json() : null).then((d) => {
|
|
240
|
-
if (d?.docs) setMacros(d.docs.map((m) => ({ id: m.id, name: m.name })));
|
|
241
|
-
}).catch(() => {
|
|
242
|
-
});
|
|
243
|
-
}, []);
|
|
244
|
-
useEffect(() => {
|
|
245
|
-
if (!showMenu) return;
|
|
246
|
-
const handler = (e) => {
|
|
247
|
-
if (dropdownRef.current && !dropdownRef.current.contains(e.target)) {
|
|
248
|
-
setShowMenu(false);
|
|
249
|
-
}
|
|
250
|
-
};
|
|
251
|
-
document.addEventListener("mousedown", handler);
|
|
252
|
-
return () => document.removeEventListener("mousedown", handler);
|
|
253
|
-
}, [showMenu]);
|
|
254
|
-
useEffect(() => {
|
|
255
|
-
const handler = (e) => {
|
|
256
|
-
const mod = e.metaKey || e.ctrlKey;
|
|
257
|
-
if (mod && e.key === "Enter") {
|
|
258
|
-
e.preventDefault();
|
|
259
|
-
const sendBtn = document.querySelector('[data-action="send-reply"]');
|
|
260
|
-
if (sendBtn && !sendBtn.disabled) sendBtn.click();
|
|
261
|
-
}
|
|
262
|
-
if (mod && e.shiftKey && e.key.toLowerCase() === "n") {
|
|
263
|
-
e.preventDefault();
|
|
264
|
-
setIsInternal((prev) => !prev);
|
|
265
|
-
}
|
|
266
|
-
if (e.key === "Escape") {
|
|
267
|
-
setShowMenu(false);
|
|
268
|
-
setSplitModal(null);
|
|
269
|
-
}
|
|
270
|
-
};
|
|
271
|
-
document.addEventListener("keydown", handler);
|
|
272
|
-
return () => document.removeEventListener("keydown", handler);
|
|
273
|
-
}, []);
|
|
274
|
-
const handleSend = async () => {
|
|
275
|
-
if (!replyBody.trim() || !ticketId) return;
|
|
276
|
-
setSending(true);
|
|
277
|
-
try {
|
|
278
|
-
const uploadedLinks = [];
|
|
279
|
-
for (const file of pendingFiles) {
|
|
280
|
-
const formData = new FormData();
|
|
281
|
-
formData.append("file", file);
|
|
282
|
-
formData.append("_payload", JSON.stringify({ alt: file.name }));
|
|
283
|
-
try {
|
|
284
|
-
const ur = await fetch("/api/media", { method: "POST", credentials: "include", body: formData });
|
|
285
|
-
if (ur.ok) {
|
|
286
|
-
const ud = await ur.json();
|
|
287
|
-
if (ud.doc?.url) uploadedLinks.push(`[${ud.doc.filename || file.name}](${ud.doc.url})`);
|
|
288
|
-
}
|
|
289
|
-
} catch {
|
|
290
|
-
}
|
|
291
|
-
}
|
|
292
|
-
const finalBody = uploadedLinks.length > 0 ? `${replyBody.trim()}
|
|
293
|
-
|
|
294
|
-
${uploadedLinks.join("\n")}` : replyBody.trim();
|
|
295
|
-
const res = await fetch("/api/ticket-messages", {
|
|
296
|
-
method: "POST",
|
|
297
|
-
headers: { "Content-Type": "application/json" },
|
|
298
|
-
credentials: "include",
|
|
299
|
-
body: JSON.stringify({ ticket: Number(ticketId), body: finalBody, authorType: "admin", isInternal, skipNotification: isInternal || !notifyClient })
|
|
300
|
-
});
|
|
301
|
-
if (res.ok) {
|
|
302
|
-
setReplyBody("");
|
|
303
|
-
setIsInternal(false);
|
|
304
|
-
setPendingFiles([]);
|
|
305
|
-
fetchAll();
|
|
306
|
-
}
|
|
307
|
-
} catch (err) {
|
|
308
|
-
console.warn("[support] send reply error:", err);
|
|
309
|
-
} finally {
|
|
310
|
-
setSending(false);
|
|
311
|
-
}
|
|
312
|
-
};
|
|
313
|
-
const handleStatusChange = async (v) => {
|
|
314
|
-
if (!ticketId) return;
|
|
315
|
-
setStatusUpdating(true);
|
|
316
|
-
try {
|
|
317
|
-
await fetch(`/api/tickets/${ticketId}`, { method: "PATCH", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ status: v }) });
|
|
318
|
-
fetchAll();
|
|
319
|
-
} catch (err) {
|
|
320
|
-
console.warn("[support] status change error:", err);
|
|
321
|
-
} finally {
|
|
322
|
-
setStatusUpdating(false);
|
|
323
|
-
}
|
|
324
|
-
};
|
|
325
|
-
const handleFieldPatch = async (field, value) => {
|
|
326
|
-
if (!ticketId) return;
|
|
327
|
-
try {
|
|
328
|
-
await fetch(`/api/tickets/${ticketId}`, { method: "PATCH", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ [field]: value }) });
|
|
329
|
-
fetchAll();
|
|
330
|
-
} catch {
|
|
331
|
-
}
|
|
332
|
-
};
|
|
333
|
-
const handleDeleteMessage = (msgId) => {
|
|
334
|
-
if (undoToast) clearTimeout(undoToast.timer);
|
|
335
|
-
const timer = setTimeout(() => {
|
|
336
|
-
fetch(`/api/ticket-messages/${msgId}`, { method: "DELETE", credentials: "include" }).then(() => fetchAll());
|
|
337
|
-
setUndoToast(null);
|
|
338
|
-
}, 5e3);
|
|
339
|
-
setUndoToast({ msgId, timer });
|
|
340
|
-
};
|
|
341
|
-
const handleUndoDelete = () => {
|
|
342
|
-
if (undoToast) {
|
|
343
|
-
clearTimeout(undoToast.timer);
|
|
344
|
-
setUndoToast(null);
|
|
345
|
-
}
|
|
346
|
-
};
|
|
347
|
-
const handleSplitConfirm = async () => {
|
|
348
|
-
if (!splitModal || !splitSubject.trim()) return;
|
|
349
|
-
try {
|
|
350
|
-
const r = await fetch("/api/support/split-ticket", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ messageId: splitModal.messageId, subject: splitSubject }) });
|
|
351
|
-
const d = await r.json();
|
|
352
|
-
if (d.ticketNumber) {
|
|
353
|
-
fetchAll();
|
|
354
|
-
}
|
|
355
|
-
} catch {
|
|
356
|
-
}
|
|
357
|
-
setSplitModal(null);
|
|
358
|
-
setSplitSubject("");
|
|
359
|
-
};
|
|
360
|
-
const handleAiSuggest = async () => {
|
|
361
|
-
if (messages.length === 0) return;
|
|
362
|
-
setAiReplying(true);
|
|
363
|
-
try {
|
|
364
|
-
const r = await fetch("/api/support/ai", {
|
|
365
|
-
method: "POST",
|
|
366
|
-
headers: { "Content-Type": "application/json" },
|
|
367
|
-
credentials: "include",
|
|
368
|
-
body: JSON.stringify({ action: "suggest_reply", messages: messages.slice(-10).map((m) => ({ authorType: m.authorType, body: m.body })), clientName: `${client?.firstName || ""} ${client?.lastName || ""}`.trim(), clientCompany: client?.company })
|
|
369
|
-
});
|
|
370
|
-
if (r.ok) {
|
|
371
|
-
const d = await r.json();
|
|
372
|
-
if (d.reply) {
|
|
373
|
-
setReplyBody(d.reply);
|
|
374
|
-
}
|
|
375
|
-
}
|
|
376
|
-
} catch (err) {
|
|
377
|
-
console.warn("[support] AI suggest error:", err);
|
|
378
|
-
} finally {
|
|
379
|
-
setAiReplying(false);
|
|
380
|
-
}
|
|
381
|
-
};
|
|
382
|
-
const handleAiRewrite = async () => {
|
|
383
|
-
if (!replyBody.trim()) return;
|
|
384
|
-
setAiRewriting(true);
|
|
385
|
-
try {
|
|
386
|
-
const r = await fetch("/api/support/ai", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ action: "rewrite", text: replyBody }) });
|
|
387
|
-
if (r.ok) {
|
|
388
|
-
const d = await r.json();
|
|
389
|
-
if (d.rewritten) {
|
|
390
|
-
setReplyBody(d.rewritten);
|
|
391
|
-
}
|
|
392
|
-
}
|
|
393
|
-
} catch (err) {
|
|
394
|
-
console.warn("[support] AI rewrite error:", err);
|
|
395
|
-
} finally {
|
|
396
|
-
setAiRewriting(false);
|
|
397
|
-
}
|
|
398
|
-
};
|
|
399
|
-
const handleTimerSave = async () => {
|
|
400
|
-
if (!ticketId || timerSeconds < 60) return;
|
|
401
|
-
try {
|
|
402
|
-
await fetch("/api/time-entries", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ ticket: Number(ticketId), duration: Math.round(timerSeconds / 60), date: (/* @__PURE__ */ new Date()).toISOString(), description: "Timer" }) });
|
|
403
|
-
setTimerSeconds(0);
|
|
404
|
-
setTimerRunning(false);
|
|
405
|
-
fetchAll();
|
|
406
|
-
} catch (err) {
|
|
407
|
-
console.warn("[support] timer save error:", err);
|
|
408
|
-
}
|
|
409
|
-
};
|
|
410
|
-
const handleApplyMacro = async (macroId) => {
|
|
411
|
-
if (!ticketId || applyingMacro) return;
|
|
412
|
-
setApplyingMacro(true);
|
|
413
|
-
try {
|
|
414
|
-
const r = await fetch("/api/support/apply-macro", {
|
|
415
|
-
method: "POST",
|
|
416
|
-
headers: { "Content-Type": "application/json" },
|
|
417
|
-
credentials: "include",
|
|
418
|
-
body: JSON.stringify({ macroId, ticketId: Number(ticketId) })
|
|
419
|
-
});
|
|
420
|
-
if (r.ok) {
|
|
421
|
-
fetchAll();
|
|
422
|
-
}
|
|
423
|
-
} catch (err) {
|
|
424
|
-
console.warn("[support] apply macro error:", err);
|
|
425
|
-
} finally {
|
|
426
|
-
setApplyingMacro(false);
|
|
427
|
-
}
|
|
428
|
-
};
|
|
429
|
-
const handleFileSelect = (files) => {
|
|
430
|
-
if (!files) return;
|
|
431
|
-
setPendingFiles((prev) => [...prev, ...Array.from(files)]);
|
|
432
|
-
};
|
|
433
|
-
const handleFileDrop = (e) => {
|
|
434
|
-
e.preventDefault();
|
|
435
|
-
setComposerDragOver(false);
|
|
436
|
-
handleFileSelect(e.dataTransfer.files);
|
|
437
|
-
};
|
|
438
|
-
const handleRemoveTag = async (tag) => {
|
|
439
|
-
const newTags = tags.filter((t2) => t2 !== tag);
|
|
440
|
-
setTags(newTags);
|
|
441
|
-
if (ticketId) {
|
|
442
|
-
await fetch(`/api/tickets/${ticketId}`, { method: "PATCH", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ tags: newTags.map((t2) => ({ tag: t2 })) }) }).catch(() => {
|
|
443
|
-
});
|
|
444
|
-
}
|
|
445
|
-
};
|
|
446
|
-
const handleAddTag = async () => {
|
|
447
|
-
if (!newTagValue.trim()) {
|
|
448
|
-
setAddingTag(false);
|
|
449
|
-
return;
|
|
450
|
-
}
|
|
451
|
-
const tag = newTagValue.trim();
|
|
452
|
-
if (tags.includes(tag)) {
|
|
453
|
-
setAddingTag(false);
|
|
454
|
-
setNewTagValue("");
|
|
455
|
-
return;
|
|
456
|
-
}
|
|
457
|
-
const newTags = [...tags, tag];
|
|
458
|
-
setTags(newTags);
|
|
459
|
-
setAddingTag(false);
|
|
460
|
-
setNewTagValue("");
|
|
461
|
-
if (ticketId) {
|
|
462
|
-
await fetch(`/api/tickets/${ticketId}`, { method: "PATCH", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ tags: newTags.map((t2) => ({ tag: t2 })) }) }).catch(() => {
|
|
463
|
-
});
|
|
464
|
-
}
|
|
465
|
-
};
|
|
466
|
-
if (!ticketId) return /* @__PURE__ */ jsx("div", { style: { padding: 60, textAlign: "center", color: "#94a3b8", fontSize: 14 }, children: t("detail.selectTicket") });
|
|
467
|
-
if (loading) return /* @__PURE__ */ jsx("div", { style: { padding: 60, textAlign: "center", color: "#94a3b8", fontSize: 14 }, children: t("common.loading") });
|
|
468
|
-
if (!ticket) return /* @__PURE__ */ jsx("div", { style: { padding: 60, textAlign: "center", color: "#94a3b8", fontSize: 14 }, children: t("detail.notFound") });
|
|
469
|
-
const st = STATUS[ticket.status || "open"] || STATUS.open;
|
|
470
|
-
const totalMin = timeEntries.reduce((a, e) => a + (e.duration || 0), 0);
|
|
471
|
-
const initials = client ? `${(client.firstName?.[0] || "").toUpperCase()}${(client.lastName?.[0] || "").toUpperCase()}` : "?";
|
|
472
|
-
const S = {
|
|
473
|
-
page: { padding: "16px 20px", maxWidth: 1200, margin: "0 auto" },
|
|
474
|
-
topBar: { display: "flex", alignItems: "center", gap: 12, marginBottom: 12, padding: "8px 0", borderBottom: "1px solid var(--theme-elevation-200)" },
|
|
475
|
-
backLink: { fontSize: 18, textDecoration: "none", color: "var(--theme-elevation-500)", padding: "4px 8px" },
|
|
476
|
-
ticketNumber: { fontWeight: 700, fontSize: 14, color: "var(--theme-elevation-400)" },
|
|
477
|
-
ticketSubject: { fontWeight: 600, fontSize: 15, color: "var(--theme-text)", flex: 1 },
|
|
478
|
-
statusChip: { padding: "4px 10px", borderRadius: 6, border: "none", fontWeight: 600, fontSize: 12, cursor: "pointer" },
|
|
479
|
-
layout: { display: "grid", gridTemplateColumns: "1fr 280px", gap: 20 },
|
|
480
|
-
thread: { display: "flex", flexDirection: "column", gap: 12, maxHeight: "calc(100vh - 400px)", overflowY: "auto", padding: "8px 0" },
|
|
481
|
-
message: { display: "flex", gap: 10, padding: "12px 14px", borderRadius: 10, border: "1px solid var(--theme-elevation-150)", position: "relative" },
|
|
482
|
-
avatar: { width: 32, height: 32, borderRadius: "50%", display: "flex", alignItems: "center", justifyContent: "center", color: "#fff", fontSize: 11, fontWeight: 700, flexShrink: 0 },
|
|
483
|
-
messageBody: { fontSize: 14, lineHeight: 1.6, color: "var(--theme-text)", whiteSpace: "pre-wrap" },
|
|
484
|
-
composer: { marginTop: 12, border: "1px solid var(--theme-elevation-200)", borderRadius: 10, padding: 12 },
|
|
485
|
-
composerInternal: { borderColor: "#fbbf24", background: "#fefce8" },
|
|
486
|
-
textarea: { width: "100%", minHeight: 100, padding: 10, border: "none", outline: "none", resize: "vertical", fontSize: 14, fontFamily: "inherit", background: "transparent", color: "var(--theme-text)" },
|
|
487
|
-
composerFooter: { display: "flex", justifyContent: "space-between", alignItems: "center", marginTop: 8 },
|
|
488
|
-
sendBtn: { padding: "8px 16px", borderRadius: 6, border: "none", background: "#2563eb", color: "#fff", fontWeight: 600, fontSize: 13, cursor: "pointer" },
|
|
489
|
-
sidebar: { display: "flex", flexDirection: "column", gap: 16 },
|
|
490
|
-
sideSection: { padding: "12px 14px", borderRadius: 10, border: "1px solid var(--theme-elevation-150)", fontSize: 13 },
|
|
491
|
-
sideSectionTitle: { fontSize: 12, fontWeight: 700, textTransform: "uppercase", color: "var(--theme-elevation-500)", marginBottom: 8, display: "flex", justifyContent: "space-between", alignItems: "center" },
|
|
492
|
-
sideField: { display: "flex", justifyContent: "space-between", alignItems: "center", padding: "4px 0" },
|
|
493
|
-
sideLabel: { fontSize: 12, color: "var(--theme-elevation-500)" },
|
|
494
|
-
sideSelect: { padding: "2px 6px", borderRadius: 4, border: "1px solid var(--theme-elevation-200)", fontSize: 12, background: "var(--theme-elevation-0)", color: "var(--theme-text)" },
|
|
495
|
-
sideValue: { fontSize: 12, fontWeight: 500, color: "var(--theme-text)" },
|
|
496
|
-
badge: { padding: "2px 6px", borderRadius: 4, fontSize: 10, fontWeight: 600 },
|
|
497
|
-
tagChip: { display: "inline-flex", alignItems: "center", gap: 4, padding: "2px 8px", borderRadius: 4, background: "var(--theme-elevation-100)", fontSize: 11, fontWeight: 500 },
|
|
498
|
-
tagRemove: { background: "none", border: "none", cursor: "pointer", fontSize: 14, color: "var(--theme-elevation-400)", padding: 0 },
|
|
499
|
-
tagInput: { padding: "2px 6px", borderRadius: 4, border: "1px solid var(--theme-elevation-200)", fontSize: 11, width: 80 },
|
|
500
|
-
tagAddBtn: { padding: "2px 8px", borderRadius: 4, border: "1px dashed var(--theme-elevation-300)", background: "none", fontSize: 11, cursor: "pointer", color: "var(--theme-elevation-400)" },
|
|
501
|
-
toolbarBtn: { padding: "4px 10px", borderRadius: 4, border: "1px solid var(--theme-elevation-200)", background: "var(--theme-elevation-0)", fontSize: 11, fontWeight: 700, cursor: "pointer", color: "var(--theme-text)" },
|
|
502
|
-
dateSeparator: { textAlign: "center", padding: "8px 0", fontSize: 11, color: "var(--theme-elevation-400)" }
|
|
503
|
-
};
|
|
504
|
-
return /* @__PURE__ */ jsxs("div", { style: S.page, children: [
|
|
505
|
-
/* @__PURE__ */ jsxs("div", { style: S.topBar, children: [
|
|
506
|
-
/* @__PURE__ */ jsx(Link, { href: "/admin/support/inbox", style: S.backLink, "aria-label": "Retour", children: "\u2190" }),
|
|
507
|
-
/* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", gap: 8, flex: 1 }, children: [
|
|
508
|
-
/* @__PURE__ */ jsx("span", { style: S.ticketNumber, children: ticket.ticketNumber }),
|
|
509
|
-
/* @__PURE__ */ jsx("span", { style: S.ticketSubject, children: ticket.subject })
|
|
510
|
-
] }),
|
|
511
|
-
/* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 8, alignItems: "center" }, children: [
|
|
512
|
-
/* @__PURE__ */ jsxs("select", { style: { ...S.statusChip, background: st.bg, color: st.color }, value: ticket.status || "open", onChange: (e) => handleStatusChange(e.target.value), disabled: statusUpdating, children: [
|
|
513
|
-
/* @__PURE__ */ jsx("option", { value: "open", children: t("detail.statusOpen") }),
|
|
514
|
-
/* @__PURE__ */ jsx("option", { value: "waiting_client", children: t("detail.statusWaiting") }),
|
|
515
|
-
/* @__PURE__ */ jsx("option", { value: "resolved", children: t("detail.statusResolved") })
|
|
516
|
-
] }),
|
|
517
|
-
sentiment && features.ai && /* @__PURE__ */ jsxs("span", { style: { ...S.badge, background: `${sentiment.color}12`, color: sentiment.color }, children: [
|
|
518
|
-
sentiment.emoji,
|
|
519
|
-
" ",
|
|
520
|
-
sentiment.label
|
|
521
|
-
] }),
|
|
522
|
-
/* @__PURE__ */ jsxs("div", { ref: dropdownRef, style: { position: "relative" }, children: [
|
|
523
|
-
/* @__PURE__ */ jsx("button", { onClick: () => setShowMenu(!showMenu), style: { background: "none", border: "none", cursor: "pointer", fontSize: 18, color: "var(--theme-elevation-500)" }, children: "\xB7\xB7\xB7" }),
|
|
524
|
-
showMenu && /* @__PURE__ */ jsxs("div", { style: { position: "absolute", right: 0, top: "100%", background: "var(--theme-elevation-0)", border: "1px solid var(--theme-elevation-200)", borderRadius: 8, boxShadow: "0 4px 12px rgba(0,0,0,0.1)", zIndex: 50, minWidth: 160 }, children: [
|
|
525
|
-
/* @__PURE__ */ jsx("button", { style: { display: "block", width: "100%", padding: "8px 14px", border: "none", background: "none", cursor: "pointer", textAlign: "left", fontSize: 13, color: "var(--theme-text)" }, onClick: () => {
|
|
526
|
-
navigator.clipboard.writeText(window.location.href);
|
|
527
|
-
setShowMenu(false);
|
|
528
|
-
}, children: t("detail.copyLink") }),
|
|
529
|
-
/* @__PURE__ */ jsx(Link, { href: `/admin/collections/tickets/${ticketId}`, style: { display: "block", padding: "8px 14px", fontSize: 13, color: "var(--theme-text)", textDecoration: "none" }, onClick: () => setShowMenu(false), children: t("detail.payloadView") }),
|
|
530
|
-
/* @__PURE__ */ jsx("a", { href: `/support/tickets/${ticketId}`, target: "_blank", rel: "noopener noreferrer", style: { display: "block", padding: "8px 14px", fontSize: 13, color: "var(--theme-text)", textDecoration: "none" }, onClick: () => setShowMenu(false), children: t("detail.clientView") })
|
|
531
|
-
] })
|
|
532
|
-
] })
|
|
533
|
-
] })
|
|
534
|
-
] }),
|
|
535
|
-
otherViewers.length > 0 && /* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", gap: 8, padding: "8px 14px", marginBottom: 12, borderRadius: 8, background: "#fef3c7", border: "1px solid #fde68a", fontSize: 13, fontWeight: 500, color: "#92400e" }, children: [
|
|
536
|
-
otherViewers.map((v) => v.name).join(", "),
|
|
537
|
-
" ",
|
|
538
|
-
otherViewers.length === 1 ? "est aussi en train de voir ce ticket" : "sont aussi en train de voir ce ticket"
|
|
539
|
-
] }),
|
|
540
|
-
/* @__PURE__ */ jsxs("div", { style: S.layout, children: [
|
|
541
|
-
/* @__PURE__ */ jsxs("div", { children: [
|
|
542
|
-
/* @__PURE__ */ jsxs("div", { style: S.thread, children: [
|
|
543
|
-
messages.map((msg, idx) => {
|
|
544
|
-
const prev = idx > 0 ? messages[idx - 1] : null;
|
|
545
|
-
const showDate = msg.createdAt && (!prev?.createdAt || new Date(msg.createdAt).toDateString() !== new Date(prev.createdAt).toDateString());
|
|
546
|
-
const isAdmin = msg.authorType === "admin";
|
|
547
|
-
const isPendingDelete = undoToast?.msgId === msg.id;
|
|
548
|
-
return /* @__PURE__ */ jsxs(React.Fragment, { children: [
|
|
549
|
-
showDate && /* @__PURE__ */ jsx("div", { style: S.dateSeparator, children: /* @__PURE__ */ jsx("span", { children: dateLabel(msg.createdAt) }) }),
|
|
550
|
-
/* @__PURE__ */ jsxs("div", { style: { ...S.message, ...msg.isInternal ? { borderColor: "#fbbf24", background: "#fefce8" } : {}, ...isPendingDelete ? { opacity: 0.3, pointerEvents: "none" } : {} }, children: [
|
|
551
|
-
/* @__PURE__ */ jsx("div", { style: { ...S.avatar, backgroundColor: isAdmin ? "#2563eb" : msg.authorType === "email" ? "#ea580c" : "#7c3aed" }, children: isAdmin ? "CW" : initials }),
|
|
552
|
-
/* @__PURE__ */ jsxs("div", { style: { flex: 1, minWidth: 0 }, children: [
|
|
553
|
-
/* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 8, alignItems: "center", marginBottom: 4 }, children: [
|
|
554
|
-
/* @__PURE__ */ jsx("span", { style: { fontWeight: 600, fontSize: 13 }, children: isAdmin ? "Support" : msg.authorType === "email" ? "Email" : client?.firstName || "Client" }),
|
|
555
|
-
/* @__PURE__ */ jsx("span", { style: { fontSize: 11, color: "var(--theme-elevation-400)" }, children: timeAgo(msg.createdAt) }),
|
|
556
|
-
msg.isInternal && /* @__PURE__ */ jsx("span", { style: { ...S.badge, background: "#fef3c7", color: "#92400e" }, children: "Interne" }),
|
|
557
|
-
msg.isSolution && /* @__PURE__ */ jsx("span", { style: { ...S.badge, background: "#dcfce7", color: "#166534" }, children: "Solution" })
|
|
558
|
-
] }),
|
|
559
|
-
msg.bodyHtml ? /* @__PURE__ */ jsx("div", { style: S.messageBody, dangerouslySetInnerHTML: { __html: msg.bodyHtml } }) : /* @__PURE__ */ jsx("div", { style: S.messageBody, children: msg.body }),
|
|
560
|
-
Array.isArray(msg.attachments) && msg.attachments.length > 0 && /* @__PURE__ */ jsx("div", { style: { display: "flex", gap: 8, flexWrap: "wrap", marginTop: 8 }, children: msg.attachments.map((att, i) => {
|
|
561
|
-
const file = typeof att.file === "object" ? att.file : null;
|
|
562
|
-
if (!file) return null;
|
|
563
|
-
return (file.mimeType || "").startsWith("image/") ? /* @__PURE__ */ jsx("a", { href: file.url || "#", target: "_blank", rel: "noopener noreferrer", children: /* @__PURE__ */ jsx("img", { src: file.url || "", alt: "", style: { maxWidth: 200, maxHeight: 120, borderRadius: 6 } }) }, i) : /* @__PURE__ */ jsxs("a", { href: file.url || "#", target: "_blank", rel: "noopener noreferrer", style: { fontSize: 12, color: "#2563eb" }, children: [
|
|
564
|
-
"PJ ",
|
|
565
|
-
file.filename || "Fichier"
|
|
566
|
-
] }, i);
|
|
567
|
-
}) })
|
|
568
|
-
] }),
|
|
569
|
-
/* @__PURE__ */ jsxs("div", { style: { position: "absolute", top: 8, right: 8, display: "flex", gap: 4, opacity: 0.6 }, children: [
|
|
570
|
-
/* @__PURE__ */ jsx("button", { style: { ...S.toolbarBtn, color: "#dc2626", fontSize: 11 }, onClick: () => handleDeleteMessage(msg.id), children: t("common.delete") }),
|
|
571
|
-
features.splitTicket && !msg.isInternal && /* @__PURE__ */ jsx("button", { style: { ...S.toolbarBtn, fontSize: 11 }, onClick: () => {
|
|
572
|
-
setSplitModal({ messageId: msg.id, preview: msg.body.slice(0, 200) });
|
|
573
|
-
setSplitSubject(`Split: ${ticket.subject}`);
|
|
574
|
-
}, children: t("actions.extractMessage") }),
|
|
575
|
-
isAdmin && !msg.isInternal && /* @__PURE__ */ jsx("button", { style: { ...S.toolbarBtn, fontSize: 11 }, onClick: () => fetch("/api/support/resend-notification", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ messageId: msg.id }) }), children: t("actions.resendEmail") })
|
|
576
|
-
] })
|
|
577
|
-
] })
|
|
578
|
-
] }, msg.id);
|
|
579
|
-
}),
|
|
580
|
-
/* @__PURE__ */ jsx("div", { ref: threadEndRef })
|
|
581
|
-
] }),
|
|
582
|
-
clientTyping && /* @__PURE__ */ jsxs("div", { style: { padding: "8px 14px", fontSize: 13, color: "var(--theme-elevation-400)" }, children: [
|
|
583
|
-
client?.firstName || "Client",
|
|
584
|
-
" est en train d'ecrire..."
|
|
585
|
-
] }),
|
|
586
|
-
/* @__PURE__ */ jsxs(
|
|
587
|
-
"div",
|
|
588
|
-
{
|
|
589
|
-
style: { ...S.composer, ...isInternal ? S.composerInternal : {}, ...composerDragOver ? { borderColor: "#2563eb", background: "#eff6ff" } : {} },
|
|
590
|
-
onDragOver: (e) => {
|
|
591
|
-
e.preventDefault();
|
|
592
|
-
setComposerDragOver(true);
|
|
593
|
-
},
|
|
594
|
-
onDragLeave: () => setComposerDragOver(false),
|
|
595
|
-
onDrop: handleFileDrop,
|
|
596
|
-
children: [
|
|
597
|
-
/* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 6, marginBottom: 8, flexWrap: "wrap" }, children: [
|
|
598
|
-
features.ai && /* @__PURE__ */ jsxs(Fragment, { children: [
|
|
599
|
-
/* @__PURE__ */ jsx("button", { style: S.toolbarBtn, onClick: handleAiSuggest, disabled: aiReplying || messages.length === 0, children: aiReplying ? "..." : t("detail.iaSuggestion") }),
|
|
600
|
-
/* @__PURE__ */ jsx("button", { style: S.toolbarBtn, onClick: handleAiRewrite, disabled: aiRewriting || !replyBody.trim(), children: aiRewriting ? "..." : t("detail.rewrite") })
|
|
601
|
-
] }),
|
|
602
|
-
/* @__PURE__ */ jsx("button", { style: S.toolbarBtn, onClick: () => fileInputRef.current?.click(), children: t("detail.file") }),
|
|
603
|
-
/* @__PURE__ */ jsx("input", { ref: fileInputRef, type: "file", multiple: true, style: { display: "none" }, onChange: (e) => handleFileSelect(e.target.files) }),
|
|
604
|
-
macros.length > 0 && /* @__PURE__ */ jsxs(
|
|
605
|
-
"select",
|
|
606
|
-
{
|
|
607
|
-
style: { ...S.sideSelect, marginLeft: 0 },
|
|
608
|
-
onChange: (e) => {
|
|
609
|
-
const id = Number(e.target.value);
|
|
610
|
-
if (id) handleApplyMacro(id);
|
|
611
|
-
e.target.value = "";
|
|
612
|
-
},
|
|
613
|
-
disabled: applyingMacro,
|
|
614
|
-
children: [
|
|
615
|
-
/* @__PURE__ */ jsx("option", { value: "", children: applyingMacro ? t("detail.applyingMacro") : t("detail.macros") }),
|
|
616
|
-
macros.map((m) => /* @__PURE__ */ jsx("option", { value: m.id, children: m.name }, m.id))
|
|
617
|
-
]
|
|
618
|
-
}
|
|
619
|
-
),
|
|
620
|
-
features.canned && cannedResponses.length > 0 && /* @__PURE__ */ jsxs("select", { style: S.sideSelect, onChange: (e) => {
|
|
621
|
-
const cr = cannedResponses.find((c) => String(c.id) === e.target.value);
|
|
622
|
-
if (cr) {
|
|
623
|
-
let b = cr.body;
|
|
624
|
-
if (client) {
|
|
625
|
-
b = b.replace(/\{\{client\.firstName\}\}/g, client.firstName).replace(/\{\{client\.company\}\}/g, client.company);
|
|
626
|
-
}
|
|
627
|
-
setReplyBody(b);
|
|
628
|
-
}
|
|
629
|
-
e.target.value = "";
|
|
630
|
-
}, children: [
|
|
631
|
-
/* @__PURE__ */ jsx("option", { value: "", children: t("detail.cannedResponses") }),
|
|
632
|
-
cannedResponses.map((cr) => /* @__PURE__ */ jsx("option", { value: String(cr.id), children: cr.title }, cr.id))
|
|
633
|
-
] })
|
|
634
|
-
] }),
|
|
635
|
-
/* @__PURE__ */ jsx(
|
|
636
|
-
"textarea",
|
|
637
|
-
{
|
|
638
|
-
style: S.textarea,
|
|
639
|
-
value: replyBody,
|
|
640
|
-
onChange: (e) => setReplyBody(e.target.value),
|
|
641
|
-
placeholder: isInternal ? t("composer.placeholderInternal") : t("composer.placeholderReplyTo", { name: client?.firstName || "client" })
|
|
642
|
-
}
|
|
643
|
-
),
|
|
644
|
-
pendingFiles.length > 0 && /* @__PURE__ */ jsx("div", { style: { display: "flex", gap: 6, flexWrap: "wrap", marginTop: 6 }, children: pendingFiles.map((f, i) => /* @__PURE__ */ jsxs("div", { style: { display: "flex", alignItems: "center", gap: 4, padding: "2px 8px", borderRadius: 4, background: "var(--theme-elevation-100)", fontSize: 11 }, children: [
|
|
645
|
-
/* @__PURE__ */ jsxs("span", { children: [
|
|
646
|
-
"PJ ",
|
|
647
|
-
f.name
|
|
648
|
-
] }),
|
|
649
|
-
/* @__PURE__ */ jsx("button", { style: { background: "none", border: "none", cursor: "pointer", fontSize: 14, color: "var(--theme-elevation-400)" }, onClick: () => setPendingFiles((prev) => prev.filter((_, j) => j !== i)), children: "\xD7" })
|
|
650
|
-
] }, i)) }),
|
|
651
|
-
/* @__PURE__ */ jsxs("div", { style: S.composerFooter, children: [
|
|
652
|
-
/* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 12, alignItems: "center", fontSize: 12 }, children: [
|
|
653
|
-
/* @__PURE__ */ jsxs("label", { children: [
|
|
654
|
-
/* @__PURE__ */ jsx("input", { type: "checkbox", checked: isInternal, onChange: (e) => setIsInternal(e.target.checked) }),
|
|
655
|
-
" ",
|
|
656
|
-
t("detail.internalNote")
|
|
657
|
-
] }),
|
|
658
|
-
/* @__PURE__ */ jsxs("label", { children: [
|
|
659
|
-
/* @__PURE__ */ jsx("input", { type: "checkbox", checked: notifyClient, onChange: (e) => setNotifyClient(e.target.checked), disabled: isInternal }),
|
|
660
|
-
" ",
|
|
661
|
-
t("detail.notify")
|
|
662
|
-
] })
|
|
663
|
-
] }),
|
|
664
|
-
/* @__PURE__ */ jsx("button", { style: { ...S.sendBtn, ...isInternal ? { background: "#d97706" } : {} }, onClick: handleSend, disabled: sending || !replyBody.trim(), "data-action": "send-reply", children: sending ? t("detail.sending") : isInternal ? t("detail.sendNote") : t("detail.sendReply") })
|
|
665
|
-
] })
|
|
666
|
-
]
|
|
667
|
-
}
|
|
668
|
-
)
|
|
669
|
-
] }),
|
|
670
|
-
/* @__PURE__ */ jsxs("div", { style: S.sidebar, children: [
|
|
671
|
-
client && /* @__PURE__ */ jsxs("div", { style: S.sideSection, children: [
|
|
672
|
-
/* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 10, alignItems: "center", marginBottom: 8 }, children: [
|
|
673
|
-
/* @__PURE__ */ jsx("div", { style: { ...S.avatar, backgroundColor: "#7c3aed", width: 36, height: 36 }, children: initials }),
|
|
674
|
-
/* @__PURE__ */ jsxs("div", { children: [
|
|
675
|
-
/* @__PURE__ */ jsxs("div", { style: { fontWeight: 600, fontSize: 13 }, children: [
|
|
676
|
-
client.firstName,
|
|
677
|
-
" ",
|
|
678
|
-
client.lastName
|
|
679
|
-
] }),
|
|
680
|
-
/* @__PURE__ */ jsx("div", { style: { fontSize: 12, color: "var(--theme-elevation-500)" }, children: client.company }),
|
|
681
|
-
/* @__PURE__ */ jsx("a", { href: `mailto:${client.email}`, style: { fontSize: 11, color: "#2563eb" }, children: client.email })
|
|
682
|
-
] })
|
|
683
|
-
] }),
|
|
684
|
-
/* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 6 }, children: [
|
|
685
|
-
/* @__PURE__ */ jsx(Link, { href: `/admin/collections/support-clients/${client.id}`, style: { padding: "4px 10px", borderRadius: 4, border: "1px solid var(--theme-elevation-200)", fontSize: 11, textDecoration: "none", color: "var(--theme-text)" }, children: t("client.clientSheet") }),
|
|
686
|
-
/* @__PURE__ */ jsx("button", { style: { padding: "4px 10px", borderRadius: 4, border: "1px solid var(--theme-elevation-200)", fontSize: 11, background: "none", cursor: "pointer", color: "var(--theme-text)" }, onClick: () => window.open(`/api/admin/impersonate?clientId=${client.id}`, "_blank"), children: t("client.clientPortal") })
|
|
687
|
-
] })
|
|
688
|
-
] }),
|
|
689
|
-
/* @__PURE__ */ jsxs("div", { style: S.sideSection, children: [
|
|
690
|
-
/* @__PURE__ */ jsx("div", { style: S.sideSectionTitle, children: t("detail.details") }),
|
|
691
|
-
/* @__PURE__ */ jsxs("div", { style: S.sideField, children: [
|
|
692
|
-
/* @__PURE__ */ jsx("span", { style: S.sideLabel, children: t("detail.priority") }),
|
|
693
|
-
/* @__PURE__ */ jsxs("select", { style: S.sideSelect, value: ticket.priority || "normal", onChange: (e) => handleFieldPatch("priority", e.target.value), children: [
|
|
694
|
-
/* @__PURE__ */ jsx("option", { value: "low", children: t("ticket.priority.low") }),
|
|
695
|
-
/* @__PURE__ */ jsx("option", { value: "normal", children: t("ticket.priority.normal") }),
|
|
696
|
-
/* @__PURE__ */ jsx("option", { value: "high", children: t("ticket.priority.high") }),
|
|
697
|
-
/* @__PURE__ */ jsx("option", { value: "urgent", children: t("ticket.priority.urgent") })
|
|
698
|
-
] })
|
|
699
|
-
] }),
|
|
700
|
-
/* @__PURE__ */ jsxs("div", { style: S.sideField, children: [
|
|
701
|
-
/* @__PURE__ */ jsx("span", { style: S.sideLabel, children: t("detail.category") }),
|
|
702
|
-
/* @__PURE__ */ jsxs("select", { style: S.sideSelect, value: ticket.category || "", onChange: (e) => handleFieldPatch("category", e.target.value), children: [
|
|
703
|
-
/* @__PURE__ */ jsx("option", { value: "", children: "--" }),
|
|
704
|
-
/* @__PURE__ */ jsx("option", { value: "bug", children: t("ticket.category.bug") }),
|
|
705
|
-
/* @__PURE__ */ jsx("option", { value: "content", children: t("ticket.category.content") }),
|
|
706
|
-
/* @__PURE__ */ jsx("option", { value: "feature", children: t("ticket.category.feature") }),
|
|
707
|
-
/* @__PURE__ */ jsx("option", { value: "question", children: t("ticket.category.question") }),
|
|
708
|
-
/* @__PURE__ */ jsx("option", { value: "hosting", children: t("ticket.category.hosting") })
|
|
709
|
-
] })
|
|
710
|
-
] }),
|
|
711
|
-
/* @__PURE__ */ jsxs("div", { style: S.sideField, children: [
|
|
712
|
-
/* @__PURE__ */ jsx("span", { style: S.sideLabel, children: t("detail.source") }),
|
|
713
|
-
/* @__PURE__ */ jsx("span", { style: S.sideValue, children: ticket.source || t("ticket.source.portal") })
|
|
714
|
-
] }),
|
|
715
|
-
/* @__PURE__ */ jsxs("div", { style: S.sideField, children: [
|
|
716
|
-
/* @__PURE__ */ jsx("span", { style: S.sideLabel, children: t("detail.assigned") }),
|
|
717
|
-
/* @__PURE__ */ jsx("span", { style: S.sideValue, children: typeof ticket.assignedTo === "object" && ticket.assignedTo ? ticket.assignedTo.firstName || "Admin" : "--" })
|
|
718
|
-
] })
|
|
719
|
-
] }),
|
|
720
|
-
/* @__PURE__ */ jsxs("div", { style: S.sideSection, children: [
|
|
721
|
-
/* @__PURE__ */ jsx("div", { style: S.sideSectionTitle, children: t("detail.tags") }),
|
|
722
|
-
/* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 6, flexWrap: "wrap" }, children: [
|
|
723
|
-
tags.map((tag) => /* @__PURE__ */ jsxs("span", { style: S.tagChip, children: [
|
|
724
|
-
tag,
|
|
725
|
-
/* @__PURE__ */ jsx("button", { style: S.tagRemove, onClick: () => handleRemoveTag(tag), children: "\xD7" })
|
|
726
|
-
] }, tag)),
|
|
727
|
-
addingTag ? /* @__PURE__ */ jsx(
|
|
728
|
-
"input",
|
|
729
|
-
{
|
|
730
|
-
style: S.tagInput,
|
|
731
|
-
value: newTagValue,
|
|
732
|
-
onChange: (e) => setNewTagValue(e.target.value),
|
|
733
|
-
onKeyDown: (e) => {
|
|
734
|
-
if (e.key === "Enter") handleAddTag();
|
|
735
|
-
if (e.key === "Escape") {
|
|
736
|
-
setAddingTag(false);
|
|
737
|
-
setNewTagValue("");
|
|
738
|
-
}
|
|
739
|
-
},
|
|
740
|
-
onBlur: handleAddTag,
|
|
741
|
-
placeholder: "Tag...",
|
|
742
|
-
autoFocus: true
|
|
743
|
-
}
|
|
744
|
-
) : /* @__PURE__ */ jsx("button", { style: S.tagAddBtn, onClick: () => setAddingTag(true), children: "+ Tag" })
|
|
745
|
-
] })
|
|
746
|
-
] }),
|
|
747
|
-
features.timeTracking && /* @__PURE__ */ jsxs("div", { style: S.sideSection, children: [
|
|
748
|
-
/* @__PURE__ */ jsxs("div", { style: S.sideSectionTitle, children: [
|
|
749
|
-
t("detail.time"),
|
|
750
|
-
" ",
|
|
751
|
-
/* @__PURE__ */ jsx("span", { style: { fontWeight: 700, fontSize: 13, color: "#d97706" }, children: totalMin > 0 ? `${Math.floor(totalMin / 60)}h${String(totalMin % 60).padStart(2, "0")} ${t("detail.total")}` : "0min" })
|
|
752
|
-
] }),
|
|
753
|
-
/* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 6, alignItems: "center" }, children: [
|
|
754
|
-
/* @__PURE__ */ jsxs("span", { style: { fontFamily: "monospace", fontSize: 16, fontWeight: 700, color: timerRunning ? "#dc2626" : "var(--theme-text)" }, children: [
|
|
755
|
-
String(Math.floor(timerSeconds / 60)).padStart(2, "0"),
|
|
756
|
-
":",
|
|
757
|
-
String(timerSeconds % 60).padStart(2, "0")
|
|
758
|
-
] }),
|
|
759
|
-
!timerRunning ? /* @__PURE__ */ jsx("button", { style: { ...S.toolbarBtn, color: "#dc2626", borderColor: "#dc2626" }, onClick: () => setTimerRunning(true), children: timerSeconds > 0 ? "Play" : "Go" }) : /* @__PURE__ */ jsx("button", { style: S.toolbarBtn, onClick: () => setTimerRunning(false), children: "Pause" }),
|
|
760
|
-
timerSeconds >= 60 && !timerRunning && /* @__PURE__ */ jsxs("button", { style: { ...S.toolbarBtn, color: "#16a34a", borderColor: "#16a34a" }, onClick: () => {
|
|
761
|
-
handleTimerSave();
|
|
762
|
-
localStorage.removeItem(`timer-sec-${ticketId}`);
|
|
763
|
-
localStorage.removeItem(`timer-run-${ticketId}`);
|
|
764
|
-
}, children: [
|
|
765
|
-
"Save ",
|
|
766
|
-
Math.round(timerSeconds / 60),
|
|
767
|
-
"m"
|
|
768
|
-
] })
|
|
769
|
-
] }),
|
|
770
|
-
/* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 6, marginTop: 8, alignItems: "center" }, children: [
|
|
771
|
-
/* @__PURE__ */ jsx("input", { type: "number", min: "1", placeholder: "min", style: { width: 60, padding: "4px 8px", borderRadius: 6, border: "1px solid var(--theme-elevation-200)", fontSize: 12, color: "var(--theme-text)", background: "var(--theme-elevation-0)" }, id: "manual-time-input" }),
|
|
772
|
-
/* @__PURE__ */ jsx("button", { style: { ...S.toolbarBtn, fontSize: 11 }, onClick: async () => {
|
|
773
|
-
const input = document.getElementById("manual-time-input");
|
|
774
|
-
const mins = Number(input?.value);
|
|
775
|
-
if (!mins || mins < 1 || !ticketId) return;
|
|
776
|
-
try {
|
|
777
|
-
await fetch("/api/time-entries", { method: "POST", headers: { "Content-Type": "application/json" }, credentials: "include", body: JSON.stringify({ ticket: Number(ticketId), duration: mins, date: (/* @__PURE__ */ new Date()).toISOString(), description: "Saisie manuelle" }) });
|
|
778
|
-
if (input) input.value = "";
|
|
779
|
-
fetchAll();
|
|
780
|
-
} catch (err) {
|
|
781
|
-
console.warn("[support] manual time entry error:", err);
|
|
782
|
-
}
|
|
783
|
-
}, children: "+ Ajouter" })
|
|
784
|
-
] }),
|
|
785
|
-
timeEntries.length > 0 && /* @__PURE__ */ jsx("div", { style: { marginTop: 8, fontSize: 11 }, children: timeEntries.slice(0, 6).map((e) => /* @__PURE__ */ jsxs("div", { style: { display: "flex", justifyContent: "space-between", padding: "3px 0", color: "var(--theme-elevation-500)" }, children: [
|
|
786
|
-
/* @__PURE__ */ jsx("span", { children: new Date(e.date).toLocaleDateString("fr-FR", { day: "numeric", month: "short" }) }),
|
|
787
|
-
/* @__PURE__ */ jsxs("span", { title: e.description, style: { fontWeight: 600, cursor: e.description ? "help" : "default" }, children: [
|
|
788
|
-
e.duration,
|
|
789
|
-
"min"
|
|
790
|
-
] })
|
|
791
|
-
] }, e.id)) })
|
|
792
|
-
] }),
|
|
793
|
-
features.activityLog && /* @__PURE__ */ jsxs("div", { style: S.sideSection, children: [
|
|
794
|
-
/* @__PURE__ */ jsx("div", { style: S.sideSectionTitle, children: /* @__PURE__ */ jsxs("button", { onClick: () => setShowActivity(!showActivity), style: { background: "none", border: "none", cursor: "pointer", fontSize: 12, fontWeight: 700, textTransform: "uppercase", color: "var(--theme-elevation-500)" }, children: [
|
|
795
|
-
"Activite ",
|
|
796
|
-
showActivity ? "▾" : "▸"
|
|
797
|
-
] }) }),
|
|
798
|
-
showActivity && activityLog.slice(0, 8).map((a) => /* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 8, alignItems: "flex-start", padding: "4px 0" }, children: [
|
|
799
|
-
/* @__PURE__ */ jsx("div", { style: { width: 6, height: 6, borderRadius: "50%", marginTop: 4, flexShrink: 0, backgroundColor: a.actorType === "admin" ? "#2563eb" : a.actorType === "system" ? "#6b7280" : "#16a34a" } }),
|
|
800
|
-
/* @__PURE__ */ jsxs("div", { children: [
|
|
801
|
-
/* @__PURE__ */ jsx("div", { style: { fontSize: 12, color: "var(--theme-text)" }, children: (a.detail || a.action).slice(0, 60) }),
|
|
802
|
-
/* @__PURE__ */ jsx("div", { style: { fontSize: 11, color: "var(--theme-elevation-400)" }, children: timeAgo(a.createdAt) })
|
|
803
|
-
] })
|
|
804
|
-
] }, a.id))
|
|
805
|
-
] })
|
|
806
|
-
] })
|
|
807
|
-
] }),
|
|
808
|
-
undoToast && /* @__PURE__ */ jsxs("div", { style: { position: "fixed", bottom: 24, left: "50%", transform: "translateX(-50%)", padding: "10px 20px", borderRadius: 8, background: "#1e293b", color: "#fff", fontSize: 13, display: "flex", gap: 12, alignItems: "center", zIndex: 100, boxShadow: "0 4px 12px rgba(0,0,0,0.2)" }, role: "alert", children: [
|
|
809
|
-
/* @__PURE__ */ jsx("span", { children: t("detail.messageDeleted") }),
|
|
810
|
-
/* @__PURE__ */ jsx("button", { onClick: handleUndoDelete, style: { background: "none", border: "1px solid rgba(255,255,255,0.3)", borderRadius: 4, padding: "4px 10px", color: "#fff", cursor: "pointer", fontSize: 12, fontWeight: 600 }, children: t("detail.undo") })
|
|
811
|
-
] }),
|
|
812
|
-
splitModal && /* @__PURE__ */ jsx("div", { style: { position: "fixed", inset: 0, background: "rgba(0,0,0,0.5)", display: "flex", alignItems: "center", justifyContent: "center", zIndex: 100 }, onClick: (e) => {
|
|
813
|
-
if (e.target === e.currentTarget) {
|
|
814
|
-
setSplitModal(null);
|
|
815
|
-
setSplitSubject("");
|
|
816
|
-
}
|
|
817
|
-
}, children: /* @__PURE__ */ jsxs("div", { style: { background: "var(--theme-elevation-0)", borderRadius: 12, padding: 24, maxWidth: 480, width: "100%", boxShadow: "0 8px 30px rgba(0,0,0,0.15)" }, role: "dialog", children: [
|
|
818
|
-
/* @__PURE__ */ jsx("h3", { style: { margin: "0 0 12px", fontSize: 16, fontWeight: 700 }, children: t("detail.extractTitle") }),
|
|
819
|
-
/* @__PURE__ */ jsx("div", { style: { padding: 10, background: "var(--theme-elevation-50)", borderRadius: 6, fontSize: 13, color: "var(--theme-elevation-500)", marginBottom: 12 }, children: splitModal.preview }),
|
|
820
|
-
/* @__PURE__ */ jsx(
|
|
821
|
-
"input",
|
|
822
|
-
{
|
|
823
|
-
style: { width: "100%", padding: "8px 12px", borderRadius: 6, border: "1px solid var(--theme-elevation-200)", fontSize: 13, marginBottom: 12, color: "var(--theme-text)", background: "var(--theme-elevation-0)" },
|
|
824
|
-
value: splitSubject,
|
|
825
|
-
onChange: (e) => setSplitSubject(e.target.value),
|
|
826
|
-
onKeyDown: (e) => {
|
|
827
|
-
if (e.key === "Enter") handleSplitConfirm();
|
|
828
|
-
},
|
|
829
|
-
placeholder: t("detail.extractSubjectPlaceholder"),
|
|
830
|
-
autoFocus: true
|
|
831
|
-
}
|
|
832
|
-
),
|
|
833
|
-
/* @__PURE__ */ jsxs("div", { style: { display: "flex", gap: 8, justifyContent: "flex-end" }, children: [
|
|
834
|
-
/* @__PURE__ */ jsx("button", { style: { padding: "6px 14px", borderRadius: 6, border: "1px solid var(--theme-elevation-200)", background: "none", cursor: "pointer", fontSize: 13, color: "var(--theme-text)" }, onClick: () => {
|
|
835
|
-
setSplitModal(null);
|
|
836
|
-
setSplitSubject("");
|
|
837
|
-
}, children: t("common.cancel") }),
|
|
838
|
-
/* @__PURE__ */ jsx("button", { style: { ...S.sendBtn }, onClick: handleSplitConfirm, disabled: !splitSubject.trim(), children: t("ticket.createTicket") })
|
|
839
|
-
] })
|
|
840
|
-
] }) })
|
|
841
|
-
] });
|
|
842
|
-
};
|
|
843
|
-
|
|
844
|
-
export { TicketDetailClient };
|