@consilioweb/payload-support 0.10.0 → 0.11.0

package/src/styles/TicketDetail.module.scss

@@ -1298,3 +1298,297 @@
   background: var(--theme-accent-500, #6b46e8);
   flex-shrink: 0;
 }
+
+// ─── SIDEBAR TABS (Overview / Client / Activity) ───
+// Sticky tab bar at the top of the sidebar. Active tab gets a 2px
+// underline using the primary text color; inactive tabs use the secondary
+// text color and lift to primary on hover. All colors come from
+// --theme-* tokens to stay coherent with light/dark themes.
+.sidebarTabs {
+  position: sticky;
+  top: 0;
+  z-index: 2;
+  display: flex;
+  gap: 0;
+  background: var(--theme-bg);
+  border-bottom: 1px solid var(--theme-elevation-150, #f1f5f9);
+}
+
+.sidebarTab {
+  flex: 1;
+  appearance: none;
+  background: transparent;
+  border: 0;
+  border-bottom: 2px solid transparent;
+  padding: 10px 8px;
+  font-size: 12px;
+  font-weight: 600;
+  color: var(--theme-text-secondary, var(--theme-elevation-500));
+  cursor: pointer;
+  transition: color 120ms ease, border-color 120ms ease;
+  text-align: center;
+  line-height: 1.2;
+
+  &:hover {
+    color: var(--theme-text);
+  }
+
+  &:focus-visible {
+    outline: 2px solid var(--theme-accent-500, #6b46e8);
+    outline-offset: -2px;
+  }
+}
+
+.sidebarTabActive {
+  color: var(--theme-text);
+  border-bottom-color: var(--theme-text);
+}
+
+// ─── PREVIOUS TICKETS (Client tab) ───
+.previousTicketsList {
+  list-style: none;
+  margin: 0;
+  padding: 0;
+  display: flex;
+  flex-direction: column;
+  gap: 4px;
+}
+
+.previousTicketsItem {
+  margin: 0;
+}
+
+.previousTicketsLink {
+  display: flex;
+  flex-direction: column;
+  gap: 2px;
+  padding: 8px 10px;
+  border-radius: 8px;
+  border: 1px solid var(--theme-elevation-150, #f1f5f9);
+  background: var(--theme-elevation-0);
+  color: var(--theme-text);
+  text-decoration: none;
+  transition: background 120ms ease, border-color 120ms ease;
+
+  &:hover {
+    background: var(--theme-elevation-50);
+    border-color: var(--theme-elevation-200);
+  }
+}
+
+.previousTicketsSubject {
+  font-size: 12px;
+  font-weight: 600;
+  color: var(--theme-text);
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.previousTicketsMeta {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  gap: 6px;
+  font-size: 10px;
+  color: var(--theme-elevation-500);
+}
+
+.previousTicketsStatus {
+  text-transform: uppercase;
+  letter-spacing: 0.04em;
+  font-weight: 700;
+}
+
+.previousTicketsDate {
+  font-weight: 500;
+}
+
+.previousTicketsEmpty {
+  font-size: 12px;
+  color: var(--theme-elevation-400);
+  text-align: center;
+  padding: 8px 0;
+}
+
+// AI suggestion preview bandeau (au-dessus du composer)
+.aiSuggestionPreview {
+  margin-top: 16px;
+  padding: 12px 16px;
+  border-radius: 10px;
+  background: linear-gradient(180deg,
+    color-mix(in srgb, var(--theme-accent-500, #6b46e8) 10%, transparent) 0%,
+    color-mix(in srgb, var(--theme-accent-500, #6b46e8) 4%, transparent) 100%);
+  border: 1px solid color-mix(in srgb, var(--theme-accent-500, #6b46e8) 30%, transparent);
+  animation: ai-suggest-in 200ms ease-out;
+}
+
+@keyframes ai-suggest-in {
+  from { opacity: 0; transform: translateY(-4px); }
+  to { opacity: 1; transform: translateY(0); }
+}
+
+.aiSuggestionPreviewHeader {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  margin-bottom: 8px;
+}
+
+.aiSuggestionIcon {
+  width: 20px;
+  height: 20px;
+  border-radius: 50%;
+  background: var(--theme-accent-500, #6b46e8);
+  color: #fff;
+  display: inline-flex;
+  align-items: center;
+  justify-content: center;
+  font-size: 11px;
+  font-weight: 700;
+}
+
+.aiSuggestionLabel {
+  font-size: 11px;
+  font-weight: 700;
+  text-transform: uppercase;
+  letter-spacing: 0.06em;
+  color: var(--theme-accent-500, #6b46e8);
+  flex: 1;
+}
+
+.aiSuggestionDismiss {
+  width: 24px;
+  height: 24px;
+  border-radius: 6px;
+  border: 0;
+  background: none;
+  cursor: pointer;
+  color: var(--theme-text-tertiary);
+  font-size: 18px;
+  line-height: 1;
+
+  &:hover {
+    background: var(--theme-elevation-100);
+    color: var(--theme-text);
+  }
+}
+
+.aiSuggestionBody {
+  font-size: 13px;
+  line-height: 1.55;
+  color: var(--theme-text);
+  white-space: pre-wrap;
+  max-height: 120px;
+  overflow-y: auto;
+  margin-bottom: 12px;
+  padding: 8px 10px;
+  background: var(--theme-elevation-0, #fff);
+  border-radius: 6px;
+  border: 1px solid var(--theme-elevation-200);
+}
+
+.aiSuggestionActions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 8px;
+}
+
+.aiSuggestionIgnore {
+  padding: 6px 14px;
+  border-radius: 6px;
+  border: 1px solid var(--theme-elevation-200);
+  background: var(--theme-elevation-0, #fff);
+  color: var(--theme-text-secondary);
+  font-size: 12px;
+  font-weight: 600;
+  cursor: pointer;
+
+  &:hover {
+    background: var(--theme-elevation-100);
+    color: var(--theme-text);
+  }
+}
+
+.aiSuggestionInsert {
+  padding: 6px 14px;
+  border-radius: 6px;
+  border: 1px solid var(--theme-accent-500, #6b46e8);
+  background: var(--theme-accent-500, #6b46e8);
+  color: #fff;
+  font-size: 12px;
+  font-weight: 600;
+  cursor: pointer;
+
+  &:hover {
+    background: color-mix(in srgb, var(--theme-accent-500, #6b46e8) 80%, black);
+  }
+}
+
+.aiCardNextTitle {
+  font-size: 10px;
+  font-weight: 700;
+  text-transform: uppercase;
+  letter-spacing: 0.06em;
+  color: var(--theme-elevation-500);
+  margin: 12px 0 6px;
+}
+.aiCardNextActions {
+  list-style: none; padding: 0; margin: 0;
+  display: flex; flex-direction: column; gap: 4px;
+}
+.aiCardNextAction {
+  display: flex; align-items: center; gap: 8px;
+  padding: 6px 8px;
+  border-radius: 6px;
+  background: var(--theme-elevation-0, #fff);
+  border: 1px solid var(--theme-elevation-200);
+  font-size: 12px;
+}
+.aiCardNextCheck {
+  width: 16px; height: 16px;
+  border-radius: 4px;
+  border: 1.5px solid var(--theme-elevation-300);
+  background: var(--theme-elevation-0, #fff);
+  display: inline-flex; align-items: center; justify-content: center;
+  flex-shrink: 0;
+  cursor: pointer;
+  font-size: 10px; font-weight: 700;
+  color: transparent;
+  transition: all 100ms;
+  &:hover { border-color: var(--theme-accent-500, #6b46e8); }
+  &:disabled { opacity: 0.5; cursor: not-allowed; }
+}
+.aiCardNextCheckDone {
+  background: var(--theme-accent-500, #6b46e8);
+  border-color: var(--theme-accent-500, #6b46e8);
+  color: #fff;
+}
+.aiCardNextLabel { flex: 1; color: var(--theme-text); line-height: 1.4; }
+.aiCardNextLabelDone {
+  text-decoration: line-through;
+  color: var(--theme-text-tertiary);
+}
+.aiCardNextWhen {
+  font-size: 10px; font-weight: 600;
+  color: var(--theme-text-tertiary);
+  text-transform: uppercase; letter-spacing: 0.04em;
+  flex-shrink: 0;
+}
+
+.composerAliasSelect {
+  height: 28px;
+  padding: 0 8px;
+  font-size: 12px; font-weight: 500;
+  border-radius: 6px;
+  border: 1px solid var(--theme-elevation-200);
+  background: var(--theme-elevation-0, #fff);
+  color: var(--theme-text);
+  cursor: pointer;
+  &:hover { background: var(--theme-elevation-50); }
+  &:focus-visible {
+    outline: 0;
+    border-color: var(--theme-info-500, #2a6bd8);
+    box-shadow: 0 0 0 2px color-mix(in srgb, var(--theme-info-500, #2a6bd8) 18%, transparent);
+  }
+}

package/src/types.ts

@@ -135,6 +135,7 @@ export interface SupportPluginConfig {
     slaPolicies?: string
     macros?: string
     ticketStatuses?: string
+    ticketFeedback?: string
   }
 
   /** Admin notification collection slug (default: 'admin-notifications') */
@@ -221,6 +222,24 @@ export interface SatisfactionSurveyData {
   comment?: string
 }
 
+export type TicketStatus =
+  | 'open'
+  | 'waiting_client'
+  | 'resolved'
+  | 'closed'
+  | 'escalated'
+
+export interface TicketFeedbackData {
+  id: number | string
+  ticket: number | string
+  client?: number | string
+  rating: number
+  comment?: string
+  submittedFrom?: 'portal' | 'email' | 'admin'
+  createdAt: string
+  updatedAt: string
+}
+
 // ─── Default feature values ──────────────────────────────
 
 export const DEFAULT_FEATURES: Required<SupportFeatures> = {

package/src/utils/slugs.ts

@@ -19,6 +19,7 @@ export interface CollectionSlugs {
   slaPolicies: string
   macros: string
   ticketStatuses: string
+  ticketFeedback: string
   users: string
   media: string
 }
@@ -40,6 +41,7 @@ export const DEFAULT_SLUGS: CollectionSlugs = {
   slaPolicies: 'sla-policies',
   macros: 'macros',
   ticketStatuses: 'ticket-statuses',
+  ticketFeedback: 'ticket-feedback',
   users: 'users',
   media: 'media',
 }