@cognigy/rest-api-client 0.19.0 → 4.93.0

package/dist/esm/shared/charts/descriptors/service/handoverV2.js

@@ -0,0 +1,541 @@
+import { __awaiter } from "tslib";
+/* Custom modules */
+import { createNodeDescriptor } from "../../createNodeDescriptor";
+import { COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS } from "../../../constants";
+export const HANDOVER_V2 = createNodeDescriptor({
+    type: "handoverToAgent",
+    defaultLabel: "Handover to Agent",
+    summary: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__SUMMARY",
+    appearance: {
+        showIcon: false
+    },
+    dependencies: {
+        children: [],
+    },
+    fields: [
+        {
+            key: "text",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__TEXT__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__TEXT__DESCRIPTION"
+        },
+        {
+            key: "repeatHandoverMessage",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__REPEAT_HANDOVER_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__REPEAT_HANDOVER_MESSAGE__DESCRIPTION",
+            defaultValue: false,
+        },
+        {
+            key: "cancelIntent",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__CANCEL_INTENT__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__CANCEL_INTENT__DESCRIPTION"
+        },
+        {
+            key: "quickReply",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__QUICK_REPLY__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__QUICK_REPLY__DESCRIPTION"
+        },
+        {
+            key: "resolveBehavior",
+            type: "select",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__RESOLVE_BEHAVIOUR__LABEL",
+            defaultValue: "resetEntrypoint",
+            params: {
+                options: [
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__RESOLVE_BEHAVIOUR__OPTIONS__RESET_ENTRY_POINT__LABEL",
+                        value: "resetEntrypoint"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__RESOLVE_BEHAVIOUR__OPTIONS__CONTINUE_ENTRY_POINT__LABEL",
+                        value: "continueEntrypoint",
+                    },
+                ],
+            },
+        },
+        {
+            key: "additionalCategoryIds",
+            type: "cognigyTextArray",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ADDITIONAL_CATEGORY_IDS__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ADDITIONAL_CATEGORY_IDS__DESCRIPTION",
+            defaultValue: []
+        },
+        {
+            key: "sendResolveEvent",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SEND_RESOLVE_EVENT__LABEL",
+            defaultValue: true,
+        },
+        {
+            key: COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_INBOX_ID,
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_INBOXID__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_INBOXID__DESCRIPTION"
+        },
+        {
+            key: COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_SKILLS,
+            type: "cognigyTextArray",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_SKILLS__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_SKILLS__DESCRIPTION",
+        },
+        {
+            key: COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_LANGUAGES,
+            type: "cognigyTextArray",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_LANGUAGES__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_LANGUAGES__DESCRIPTION",
+        },
+        {
+            key: COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_PRIORITY,
+            type: "select",
+            defaultValue: 'none',
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__LABEL",
+            params: {
+                options: [
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__OPTIONS__NONE__LABEL",
+                        value: 'none'
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__OPTIONS__URGENT__LABEL",
+                        value: "urgent"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__OPTIONS__HIGH__LABEL",
+                        value: "high"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__OPTIONS__MEDIUM__LABEL",
+                        value: "medium"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__OPTIONS__LOW__LABEL",
+                        value: "low"
+                    },
+                ],
+            }
+        },
+        {
+            key: COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.AGENT_ASSIST_INIT_MESSAGE,
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__AGENT_ASSIST_INIT_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__AGENT_ASSIST_INIT_MESSAGE__DESCRIPTION"
+        },
+        {
+            key: COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ALLOW_AGENT_INJECT,
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ALLOW_AGENT_INJECT__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ALLOW_AGENT_INJECT__DESCRIPTION",
+            defaultValue: false,
+        },
+        {
+            key: "chatwootInboxId",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__CHATWOOT_INBOXID__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__CHATWOOT_INBOXID__DESCRIPTION"
+        },
+        {
+            key: "sendTranscriptAsFirstMessage",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SEND_TRANSCRIPT_AS_FIRST_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SEND_TRANSCRIPT_AS_FIRST_MESSAGE__DESCRIPTION",
+            defaultValue: false,
+        },
+        {
+            key: "buttonId",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__BUTTON_ID__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__BUTTON_ID__DESCRIPTION",
+        },
+        {
+            key: "salesforcePrechatEntities",
+            type: "json",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SALES_FORCE_PERCHAT_ENTITIES__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SALES_FORCE_PERCHAT_ENTITIES__DESCRIPTION",
+            defaultValue: "[]",
+        },
+        {
+            key: "salesforcePrechatDetails",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SALES_FORCE_PERCHAT_DETAILS__LABEL",
+            type: "json",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SALES_FORCE_PERCHAT_DETAILS__DESCRIPTION",
+            defaultValue: "[]",
+        },
+        {
+            key: "sendTranscriptAsFirstMessageMIAW",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SEND_TRANSCRIPT_AS_FIRST_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SEND_TRANSCRIPT_AS_FIRST_MESSAGE__DESCRIPTION",
+            defaultValue: false,
+        },
+        {
+            key: "buttonIdMIAW",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__BUTTON_ID__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__BUTTON_ID__DESCRIPTION",
+        },
+        {
+            key: "salesforcePrechatEntitiesMIAW",
+            type: "json",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SALES_FORCE_PERCHAT_ENTITIES__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SALES_FORCE_PERCHAT_ENTITIES__DESCRIPTION",
+            defaultValue: "[]",
+        },
+        {
+            key: "salesforcePrechatDetailsMIAW",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SALES_FORCE_PERCHAT_DETAILS__LABEL",
+            type: "json",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SALES_FORCE_PERCHAT_DETAILS__DESCRIPTION",
+            defaultValue: "[]",
+        },
+        {
+            key: "genesysLanguage",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__GENESYS_LANGUAGE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__GENESYS_LANGUAGE__DESCRIPTION",
+        },
+        {
+            key: "genesysSkills",
+            type: "cognigyTextArray",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__GENESYS_SKILLS__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__GENESYS_SKILLS__DESCRIPTION",
+            defaultValue: [],
+        },
+        {
+            key: "genesysPriority",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__GENESYS_PRIORITY__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__GENESYS_PRIORITY__DESCRIPTION",
+        },
+        {
+            key: "genesysCustomAttributes",
+            type: "json",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__GENESYS_CUSTOM_ATTRIBUTES__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__GENESYS_CUSTOM_ATTRIBUTES__DESCRIPTION",
+            defaultValue: {},
+        },
+        {
+            key: "eightByEightChannelId",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__EIGTH_BY_EIGHT_CHANNELID__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__EIGTH_BY_EIGHT_CHANNELID__DESCRIPTION",
+        },
+        {
+            key: "eightByEightQueueId",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__EIGTH_BY_EIGHT_QUEUEID__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__EIGTH_BY_EIGHT_QUEUEID__DESCRIPTION",
+        },
+        {
+            key: "eightByEightJSONProps",
+            type: "json",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__EIGTH_BY_EIGHT_JSONPROPS__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__EIGTH_BY_EIGHT_JSONPROPS__DESCRIPTION",
+            defaultValue: {
+                "name": null,
+                "userId": null,
+                "email": null,
+                "phone": null,
+                "company": null,
+                "caseId": null,
+                "language": null,
+                "additionalProperties": [
+                    { "key": "Key name", "value": "Value from Cognigy" }
+                ]
+            },
+        },
+        {
+            key: "sendOnQueueEvent",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SEND_ON_QUEUE_EVENT__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SEND_ON_QUEUE_EVENT__DESCRIPTION",
+        },
+        {
+            key: "sendOnActiveEvent",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SEND_ON_ACTIVE_EVENT__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__SEND_ON_ACTIVE_EVENT__DESCRIPTION",
+        },
+        {
+            key: "getQueuePosition",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_GET_QUEUE_POSITION__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_GET_QUEUE_POSITION__DESCRIPTION",
+            defaultValue: false,
+        },
+        {
+            key: "updateIntervalQueuePosition",
+            type: "number",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_UPDATE_INTERVAL__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_UPDATE_INTERVAL__DESCRIPTION",
+            params: {
+                min: 30,
+                max: 3600, // 1 hour
+            },
+            condition: {
+                key: "getQueuePosition",
+                value: true
+            },
+        },
+        {
+            key: "getEstimatedWaitTime",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_GET_ESTIMATED_WAIT_TIME__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_GET_ESTIMATED_WAIT_TIME__DESCRIPTION",
+            defaultValue: false,
+        },
+        {
+            key: "updateIntervalEstimatedWaitTime",
+            type: "number",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_UPDATE_INTERVAL__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_UPDATE_INTERVAL__DESCRIPTION",
+            params: {
+                min: 30,
+                max: 3600, // 1 hour
+            },
+            condition: {
+                key: "getEstimatedWaitTime",
+                value: true
+            },
+        },
+        {
+            key: "alternativeUpdate",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_ALTERNATIVE_UPDATE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_ALTERNATIVE_UPDATE__DESCRIPTION",
+            defaultValue: false,
+        },
+        {
+            key: "maximumQueuePosition",
+            type: "number",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_MAXIMUM_QUEUE_POSITION__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_MAXIMUM_QUEUE_POSITION__DESCRIPTION",
+            params: {
+                min: 1,
+            },
+            condition: {
+                key: "alternativeUpdate",
+                value: true,
+            },
+        },
+        {
+            key: "maximumEstimatedWaitTime",
+            type: "number",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_MAXIMUM_ESTIMATED_WAIT_TIME__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_MAXIMUM_ESTIMATED_WAIT_TIME__DESCRIPTION",
+            condition: {
+                key: "alternativeUpdate",
+                value: true,
+            },
+        },
+        {
+            key: "alternativeText",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_ALTERNATIVE_TEXT__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_ALTERNATIVE_TEXT__DESCRIPTION",
+            condition: {
+                key: "alternativeUpdate",
+                value: true,
+            },
+        },
+        {
+            key: "enableHandoverDisconnectMessageLiveAgent",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_DISCONNECT_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_DISCONNECT_MESSAGE__DESCRIPTION",
+            defaultValue: true,
+        },
+        {
+            key: "enableHandoverConnectMessageLiveAgent",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_CONNECT_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_CONNECT_MESSAGE__DESCRIPTION",
+            defaultValue: true,
+        },
+        {
+            key: "enableHandoverDisconnectMessageGenesys",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_DISCONNECT_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_DISCONNECT_MESSAGE__DESCRIPTION",
+            defaultValue: true,
+        },
+        {
+            key: "enableHandoverConnectMessageGenesys",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_CONNECT_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_CONNECT_MESSAGE__DESCRIPTION",
+            defaultValue: true,
+        },
+        {
+            key: "enableHandoverDisconnectMessageRingCentralEngage",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_DISCONNECT_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_DISCONNECT_MESSAGE__DESCRIPTION",
+            defaultValue: true,
+        },
+        {
+            key: "enableHandoverConnectMessageRingCentralEngage",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_CONNECT_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__ENABLE_HANDOVER_CONNECT_MESSAGE__DESCRIPTION",
+            defaultValue: true,
+        },
+    ],
+    sections: [
+        {
+            key: "cancelSettings",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__SECTIONS__CANCEL_SETTINGS__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "cancelIntent",
+                "quickReply",
+            ]
+        },
+        {
+            key: "resolveOptions",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__SECTIONS__RESOLVE_OPTIONS__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "resolveBehavior",
+                "sendResolveEvent",
+            ]
+        },
+        {
+            key: "liveAgentSettings",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__SECTIONS__LIVE_AGENT_SETTINGS__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_INBOX_ID,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_SKILLS,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_LANGUAGES,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_PRIORITY,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.AGENT_ASSIST_INIT_MESSAGE,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ALLOW_AGENT_INJECT,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.GET_QUEUE_POSITION,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.UPDATE_INTERVAL_QUEUE_POSITION,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.GET_ESTIMATED_WAIT_TIME,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.UPDATE_INTERVAL_ESTIMATED_WAIT_TIME,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ALTERNATIVE_UPDATE,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.MAXIMUM_QUEUE_POSITION,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.MAXIMUM_ESTIMATED_WAIT_TIME,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ALTERNATIVE_TEXT,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ENABLE_HANDOVER_CONNECT_MESSAGE,
+                COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ENABLE_HANDOVER_DISCONNECT_MESSAGE,
+            ],
+        },
+        {
+            key: "chatwootSettings",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__SECTIONS__CHATWOOT_SETTINGS__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "chatwootInboxId",
+            ]
+        },
+        {
+            key: "salesforceSettings",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__SECTIONS__SALES_FORCE_SETTINGS__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "sendTranscriptAsFirstMessage",
+                "buttonId",
+                "salesforcePrechatEntities",
+                "salesforcePrechatDetails"
+            ]
+        },
+        {
+            key: "salesforceMIAWSettings",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__SECTIONS__SALES_FORCE_MIAW_SETTINGS__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "sendTranscriptAsFirstMessageMIAW",
+                "buttonIdMIAW",
+                "salesforcePrechatEntitiesMIAW",
+                "salesforcePrechatDetailsMIAW"
+            ]
+        },
+        {
+            key: "genesysSettings",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__SECTIONS__GENESYS_SETTINGS__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "genesysLanguage",
+                "genesysSkills",
+                "genesysPriority",
+                "genesysCustomAttributes",
+                "enableHandoverConnectMessageGenesys",
+                "enableHandoverDisconnectMessageGenesys",
+            ]
+        },
+        {
+            key: "eightByEightSettings",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__SECTIONS__EIGHT_BY_EIGHT_SETTINGS__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "eightByEightChannelId",
+                "eightByEightQueueId",
+                "eightByEightJSONProps"
+            ]
+        },
+        {
+            key: "ringCentralEngageSettings",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__SECTIONS__RING_CENTRAL_ENGAGE_SETTINGS__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "additionalCategoryIds",
+                "enableHandoverConnectMessageRingCentralEngage",
+                "enableHandoverDisconnectMessageRingCentralEngage",
+            ]
+        },
+        {
+            key: "eventSettings",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__SECTIONS__EVENT_SETTINGS__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "sendOnQueueEvent",
+                "sendOnActiveEvent",
+            ]
+        }
+    ],
+    form: [
+        { type: "field", key: "text" },
+        { type: "field", key: "repeatHandoverMessage" },
+        { type: "section", key: "cancelSettings" },
+        { type: "section", key: "resolveOptions" },
+        // only render this field if "live agent" is enabled
+        process.env.FEATURE_USE_COGNIGY_LIVE_AGENT === "true" && {
+            type: "section",
+            key: "liveAgentSettings"
+        },
+        { type: "section", key: "chatwootSettings" },
+        { type: "section", key: "salesforceSettings" },
+        process.env.FEATURE_USE_SALESFORCE_MIAW === "true" && { type: "section", key: "salesforceMIAWSettings" },
+        { type: "section", key: "genesysSettings" },
+        { type: "section", key: "eightByEightSettings" },
+        { type: "section", key: "ringCentralEngageSettings" },
+        { type: "section", key: "eventSettings" },
+    ]
+        .filter(element => !!element),
+    tags: ["service", "livechat", "chat", "hand over"],
+    function: ({ cognigy, config, childConfigs, nodeId, nodeType }) => __awaiter(void 0, void 0, void 0, function* () {
+        const { api, input } = cognigy;
+        const result = yield api.handoverV2({
+            cognigy,
+            config,
+            nodeId,
+            childConfigs,
+            nodeType: nodeType || "handoverToAgent",
+        });
+        input.handover = result;
+        if ((result === null || result === void 0 ? void 0 : result.status) === "error") {
+            return;
+        }
+        if (!config.sendOnQueueEvent) {
+            api.stopExecution();
+        }
+    })
+});
+//# sourceMappingURL=handoverV2.js.map