@cognigy/rest-api-client 0.15.0 → 0.17.0

package/build/shared/charts/descriptors/service/GPTConversation.js

@@ -22,6 +22,25 @@ exports.GPT_CONVERSATION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 text: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__FIELDS__CUSTOM_DESC__TEXT"
             }
         },
+        {
+            key: "handleOutputs",
+            type: "select",
+            label: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__FIELDS__HANDLE_OUTPUT__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__FIELDS__HANDLE_OUTPUT__DESCRIPTION",
+            defaultValue: "output",
+            params: {
+                options: [
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__FIELDS__HANDLE_OUTPUT__OPTIONS__OUPTUT__LABEL",
+                        value: "output"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__FIELDS__HANDLE_OUTPUT__OPTIONS__STORE__LABEL",
+                        value: "store"
+                    }
+                ]
+            }
+        },
         {
             key: "mode",
             type: "select",
@@ -153,6 +172,42 @@ exports.GPT_CONVERSATION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             description: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__FIELDS__INJECT_SLOTS__DESCRIPTION",
             defaultValue: `{{input.slots.DATE[0].start.plain ? "Date: " + input.slots.DATE[0].start.plain : "" }}`
         },
+        {
+            key: "groundingMode",
+            type: "select",
+            label: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__FIELDS__GROUNDING_MODE__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__FIELDS__GROUNDING_MODE__DESCRIPTION",
+            defaultValue: "custom",
+            params: {
+                options: [
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__FIELDS__GROUNDING_MODE__OPTIONS__SEARCH__LABEL",
+                        value: "search"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__FIELDS__GROUNDING_MODE__OPTIONS__CUSTOM__LABEL",
+                        value: "custom"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__FIELDS__GROUNDING_MODE__OPTIONS__NONE__LABEL",
+                        value: "none"
+                    },
+                ]
+            }
+        },
+        {
+            key: "knowledgeStoreId",
+            type: "knowledgeStoreSelect",
+            label: "UI__NODE_EDITOR__KNOWLEDGE_SEARCH__KNOWLEDGE_STORE_ID__LABEL",
+            description: "UI__NODE_EDITOR__KNOWLEDGE_SEARCH__KNOWLEDGE_STORE_ID__DESCRIPTION",
+            params: {
+                required: true
+            },
+            condition: {
+                key: "groundingMode",
+                value: "search"
+            }
+        },
         {
             key: "knowledge",
             type: "cognigyText",
@@ -162,6 +217,10 @@ exports.GPT_CONVERSATION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             params: {
                 multiline: true,
                 rows: 5
+            },
+            condition: {
+                key: "groundingMode",
+                value: "custom"
             }
         },
         {
@@ -269,7 +328,8 @@ exports.GPT_CONVERSATION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 "presence_penalty",
                 "frequency_penalty",
                 "useStop",
-                "stop"
+                "stop",
+                "handleOutputs"
             ]
         },
         {
@@ -294,6 +354,8 @@ exports.GPT_CONVERSATION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             label: "UI__NODE_EDITOR__SERVICE__GPT_CONVERSATION__SECTIONS__GROUNDING__LABEL",
             defaultCollapsed: true,
             fields: [
+                "groundingMode",
+                "knowledgeStoreId",
                 "knowledge",
                 "injectedSlots"
             ]
@@ -384,7 +446,7 @@ exports.GPT_CONVERSATION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                         api.log("error", "Error in parsing response: " + error.message);
                 }
                 try {
-                    await handleCommands(context, input, api, debug, commands, config.stepLabels);
+                    await handleCommands(context, input, api, debug, commands, config);
                 }
                 catch (error) {
                     if (debug && input.channel === "adminconsole")
@@ -397,7 +459,7 @@ exports.GPT_CONVERSATION = (0, createNodeDescriptor_1.createNodeDescriptor)({
     }
 });
 async function buildPrompt(context, input, api, config) {
-    const { botName, character, companyName, companyDescription, strictness, furtherExamples, task, steps, injectedSlots, knowledge, mode, availableActions, slotsToCollect } = config;
+    const { botName, character, companyName, companyDescription, strictness, furtherExamples, task, steps, injectedSlots, mode, availableActions, slotsToCollect } = config;
     // clean the text to prevent injections
     const userText = input.text.replace(/bot:/gi, "").trim();
     let prompt;
@@ -445,15 +507,7 @@ async function buildPrompt(context, input, api, config) {
                 strictnessLevel = "Do no deviate from the task steps and don't answer unrelated questions. Only answer question about the provided knowledge or information provided by the user. Pretend you don't know anything else about the world.";
                 break;
         }
-        // check if knowledge was injected for grouding
-        let injectedKnowledge;
-        if (knowledge) {
-            injectedKnowledge = `You have the following contextual document from your internal knowledge base:
-            "${knowledge}" `;
-        }
-        else {
-            injectedKnowledge = `You have not been given any contextual document from your internal knowledge base to answer the user's question. Don't make up an answer.`;
-        }
+        const injectedKnowledge = await buildGroundingKnowledge(input, api, config);
         prompt = `You are a chatbot in customer service for ${companyName} (${companyDescription}). ${botName ? "Your name is " + botName : ""}
 
 You can generate example outputs in the following format:
@@ -505,15 +559,7 @@ Bot: [{`;
                 strictnessLevel = "Only answer questions if you have been provided with the answer from the knowledge base. Pretend you don't know anything else about the world.";
                 break;
         }
-        // check if knowledge was injected for grouding
-        let injectedKnowledge;
-        if (knowledge) {
-            injectedKnowledge = `You have the following contextual document from your internal knowledge base:
-            "${knowledge}" `;
-        }
-        else {
-            injectedKnowledge = `You have not been given any contextual document from your internal knowledge base to answer the user's question. Don't make up an answer.`;
-        }
+        const injectedKnowledge = await buildGroundingKnowledge(input, api, config);
         prompt = `You are a chatbot in customer service for ${companyName} (${companyDescription}). ${botName ? "Your name is " + botName : ""}
 
         Your task is to answer the users questions in a truthful and helpful way. Only base your answer on information provided above and not on the bot's previous answers.
@@ -638,14 +684,21 @@ async function parseResponse(api, input, debug, response) {
  * @param commands The commands to handle
  * @param config Node Config
  */
-async function handleCommands(context, input, api, debug, commands, stepLabels) {
+async function handleCommands(context, input, api, debug, commands, config) {
     let outputs = false;
+    const { stepLabels, handleOutputs } = config;
     context.action = null;
+    const outputBuffer = [];
     for (let command of commands) {
         try {
             if (command.message) {
                 context.lastOutput = command.message;
-                api.output(command.message, null);
+                if (handleOutputs === "output") {
+                    api.output(command.message, null);
+                }
+                else {
+                    outputBuffer.push(command.message);
+                }
                 outputs = true;
             }
             if (command.action) {
@@ -674,5 +727,54 @@ async function handleCommands(context, input, api, debug, commands, stepLabels)
         api.output("Sorry, I was absentminded for a second, could you say that again please?", null);
         api.log("error", JSON.stringify(commands));
     }
+    if (outputBuffer && outputBuffer.length > 0) {
+        input.promptResult = outputBuffer;
+    }
+}
+/**
+ * Build the knowledge to be injected into the GPT-3 request
+ * @param input The Cognigy input object
+ * @param api The Cognigy API object
+ * @param config The node config
+ * @returns
+ */
+async function buildGroundingKnowledge(input, api, config) {
+    var _a, _b, _c;
+    const { groundingMode, knowledge } = config;
+    let injectedKnowledge = "";
+    switch (groundingMode) {
+        case "none":
+            injectedKnowledge = `You have not been given any contextual document from your internal knowledge base to answer the user's question. Don't make up an answer.`;
+            break;
+        case "search":
+            const knowledgeStoreId = (_a = config === null || config === void 0 ? void 0 : config.knowledgeStoreId) === null || _a === void 0 ? void 0 : _a.trim();
+            const { language, traceId, text } = input;
+            const data = {
+                language: language,
+                query: text,
+                topK: 3,
+                traceId: traceId,
+                disableSensitiveLogging: false
+            };
+            // Add knowledgeStoreIds to data
+            if (knowledgeStoreId) {
+                data.knowledgeStoreIds = [knowledgeStoreId];
+            }
+            // Perform knowledge search
+            const response = await api.knowledgeSearch(data);
+            let documents = (_c = (_b = response === null || response === void 0 ? void 0 : response.data) === null || _b === void 0 ? void 0 : _b.topK) === null || _c === void 0 ? void 0 : _c.map(result => result === null || result === void 0 ? void 0 : result.text).join(' ');
+            if (documents) {
+                injectedKnowledge = `You have the following contextual document from your internal knowledge base: "${documents}" `;
+            }
+            else {
+                api.log("debug", "Tried to perform knowledge search, but no documents were found");
+                injectedKnowledge = `You have not been given any contextual document from your internal knowledge base to answer the user's question. Don't make up an answer.`;
+            }
+            break;
+        case "custom":
+        default:
+            injectedKnowledge = `You have the following contextual document from your internal knowledge base: "${knowledge}" `;
+    }
+    return injectedKnowledge;
 }
 //# sourceMappingURL=GPTConversation.js.map

package/build/shared/charts/descriptors/service/GPTPrompt.js

@@ -9,17 +9,52 @@ exports.GPT_PROMPT = (0, createNodeDescriptor_1.createNodeDescriptor)({
     defaultLabel: "LLM Prompt",
     summary: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__DESCRIPTION",
     fields: [
+        {
+            key: "llmProviderReferenceId",
+            type: "llmSelect",
+            label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__LLM_SELECT__LABEL",
+            defaultValue: "default",
+            params: {
+                required: true
+            }
+        },
         {
             key: "prompt",
-            label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__PROMPT__LABEL",
+            label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__PROMPT_SYSTEM__LABEL",
             type: "cognigyText",
-            description: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__PROMPT__DESCRIPTION",
+            description: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__PROMPT_SYSTEM__DESCRIPTION",
             params: {
-                required: true,
-                multiline: true
+                multiline: true,
+                rows: 5,
+                required: true
             },
             defaultValue: ""
         },
+        {
+            key: "chatTranscriptSteps",
+            label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__TRANSCRIPT_STEPS__LABEL",
+            type: "slider",
+            description: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__TRANSCRIPT_STEPS__DESCRIPTION",
+            defaultValue: 3,
+            params: {
+                min: 0,
+                max: 10,
+                step: 1
+            },
+            condition: {
+                key: "useChatMode",
+                value: true,
+            }
+        },
+        {
+            key: "useChatMode",
+            label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__USE_CHAT__LABEL",
+            type: "toggle",
+            params: {
+                required: true
+            },
+            defaultValue: true
+        },
         {
             key: "samplingMethod",
             label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__SAMPLING_METHOD__LABEL",
@@ -134,6 +169,7 @@ exports.GPT_PROMPT = (0, createNodeDescriptor_1.createNodeDescriptor)({
             key: "storeLocation",
             type: "select",
             label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__STORE_LOCATION__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__STORE_LOCATION__DESCRIPTION",
             defaultValue: "input",
             params: {
                 options: [
@@ -144,6 +180,10 @@ exports.GPT_PROMPT = (0, createNodeDescriptor_1.createNodeDescriptor)({
                     {
                         label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__STORE_LOCATION__OPTIONS__CONTEXT__LABEL",
                         value: "context"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__STORE_LOCATION__OPTIONS__STREAM__LABEL",
+                        value: "stream"
                     }
                 ],
                 required: true
@@ -169,6 +209,51 @@ exports.GPT_PROMPT = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 value: "context",
             }
         },
+        {
+            key: "streamStopTokens",
+            type: "textArray",
+            label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__STREAM_STOP_TOKENS__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__STREAM_STOP_TOKENS__DESCRIPTION",
+            defaultValue: [".", "!", "?"],
+            condition: {
+                key: "storeLocation",
+                value: "stream",
+            }
+        },
+        {
+            key: "streamDescription",
+            type: "description",
+            label: " ",
+            params: {
+                text: "Please note streaming may not be supported by all LLM providers. If streaming is not supported, the result is written to the Input object."
+            },
+            condition: {
+                key: "storeLocation",
+                value: "stream",
+            }
+        },
+        {
+            key: "debugLogTokenCount",
+            label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__DEBUGLOGTOKENCOUNT__LABEL",
+            type: "toggle",
+            description: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__DEBUGLOGTOKENCOUNT__DESCRIPTION",
+            defaultValue: false
+        },
+        {
+            key: "debugLogRequestAndCompletion",
+            label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__DEBUGLOGREQUESTANDCOMPLETION__LABEL",
+            type: "toggle",
+            description: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__DEBUGLOGREQUESTANDCOMPLETION__DESCRIPTION",
+            defaultValue: false
+        },
+        {
+            key: "debugDescription",
+            type: "description",
+            label: " ",
+            params: {
+                text: "For performance reasons, debug logging will only be active when testing from Interaction Panel."
+            }
+        },
     ],
     sections: [
         {
@@ -194,27 +279,59 @@ exports.GPT_PROMPT = (0, createNodeDescriptor_1.createNodeDescriptor)({
             defaultCollapsed: true,
             fields: [
                 "storeLocation",
+                "streamDescription",
                 "inputKey",
                 "contextKey",
+                "streamStopTokens"
+            ]
+        },
+        {
+            key: "debugging",
+            label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__SECTIONS__DEBUGGING__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "debugDescription",
+                "debugLogTokenCount",
+                "debugLogRequestAndCompletion"
             ]
         }
     ],
     form: [
+        { type: "field", key: "llmProviderReferenceId" },
         { type: "field", key: "prompt" },
+        { type: "field", key: "useChatMode" },
+        { type: "field", key: "chatTranscriptSteps" },
         { type: "section", key: "advanced" },
         { type: "section", key: "storage" },
+        { type: "section", key: "debugging" }
     ],
     appearance: {},
-    tags: ["service"],
+    tags: ["service", "llm", "gpt", "generative ai", "openai", "azure", "prompt"],
     function: async ({ cognigy, config }) => {
         var _a;
-        const { api } = cognigy;
-        const { temperature, maxTokens, topP, presencePenalty, frequencyPenalty, useStop, stop, storeLocation, contextKey, inputKey, timeout, } = config;
+        const { api, input } = cognigy;
+        const { temperature, maxTokens, topP, presencePenalty, frequencyPenalty, useStop, stop, storeLocation, contextKey, inputKey, timeout, streamStopTokens, debugLogTokenCount, debugLogRequestAndCompletion, llmProviderReferenceId, useChatMode, chatTranscriptSteps } = config;
         let prompt = config.prompt;
-        const recentConversation = (0, prompt_1.createLastConverationString)(cognigy.lastConversationEntries) + "\n";
-        const recentUserInputs = (0, prompt_1.createLastUserInputString)(cognigy.lastConversationEntries) + "\n";
-        prompt = prompt.replace(/@cognigyRecentConversation/, recentConversation);
-        prompt = prompt.replace(/@cognigyRecentUserInputs/, recentUserInputs);
+        // check if custom variables are used and if they have a length modifier
+        // works only for a single variable per prompt
+        if (prompt.includes("@cognigyRecentConversation")) {
+            let turnLimit;
+            if (prompt.match(/@cognigyRecentConversation:(\d+)/)) {
+                // @cognigyRecentConversation has a length modifier (e.g. @cognigyRecentConversation:5), so we just want to return the top 5 turns
+                turnLimit = Number(prompt.match(/@cognigyRecentConversation:(\d+)/)[1]);
+            }
+            const recentConversation = (0, prompt_1.createLastConverationString)(cognigy.lastConversationEntries, turnLimit) + "\n";
+            prompt = prompt.replace(/@cognigyRecentConversation(:\d+)?/, recentConversation);
+        }
+        if (prompt.includes("@cognigyRecentUserInputs")) {
+            let turnLimit;
+            if (prompt.match(/@cognigyRecentUserInputs:(\d+)/)) {
+                // @cognigyRecentUserInputs has a length modifier (e.g. @cognigyRecentUserInputs:5), so we just want to return the top 5 entries
+                turnLimit = Number(prompt.match(/@cognigyRecentUserInputs:(\d+)/)[1]);
+            }
+            const recentUserInputs = (0, prompt_1.createLastUserInputString)(cognigy.lastConversationEntries, turnLimit) + "\n";
+            prompt = prompt.replace(/@cognigyRecentUserInputs(:\d+)?/, recentUserInputs);
+        }
         try {
             const data = {
                 prompt,
@@ -225,15 +342,34 @@ exports.GPT_PROMPT = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 frequencyPenalty,
                 timeoutInMs: timeout,
                 useCase: "promptNode",
+                stream: storeLocation === "stream",
+                streamOnDataHandler: (text) => {
+                    text = text.trim();
+                    if (text) {
+                        api.output(text, null);
+                    }
+                },
+                streamStopTokens
             };
             if (useStop) {
                 data["stop"] = stop;
             }
+            if (llmProviderReferenceId && llmProviderReferenceId !== "default") {
+                data["llmProviderReferenceId"] = llmProviderReferenceId;
+            }
+            let debugPrompt = prompt;
+            if (useChatMode && (prompt || chatTranscriptSteps)) {
+                data["chat"] = (0, prompt_1.createLastConversationChatObject)(cognigy.lastConversationEntries, prompt, chatTranscriptSteps);
+                data.prompt = "";
+                debugPrompt = JSON.stringify(data["chat"]);
+            }
             const response = await api.runGenerativeAIPrompt(data, "gptPromptNode");
+            // if we're in adminconsole, process debugging options
+            input.channel === "adminconsole" && (0, prompt_1.writeLLMDebugLogs)("LLM Prompt", debugPrompt, response, debugLogTokenCount, debugLogRequestAndCompletion, cognigy);
             if (storeLocation === "context") {
                 api.addToContext(contextKey, response, "simple");
             }
-            else {
+            else if (storeLocation === "input") {
                 // @ts-ignore
                 api.addToInput(inputKey, response);
             }

package/build/shared/charts/descriptors/service/checkAgentAvailability.js

@@ -31,6 +31,18 @@ exports.CHECK_AGENT_AVAILABILITY = (0, createNodeDescriptor_1.createNodeDescript
             label: "UI__NODE_EDITOR__SERVICE__CHECK_AGENT_AVAILABILITY__FIELDS__LIVEAGENT_INBOX_ID__LABEL",
             description: "UI__NODE_EDITOR__SERVICE__CHECK_AGENT_AVAILABILITY__FIELDS__LIVEAGENT_INBOX_ID__DESCRIPTION"
         },
+        {
+            key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_SKILLS,
+            type: "cognigyTextArray",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_SKILLS__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_SKILLS__DESCRIPTION",
+        },
+        {
+            key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_LANGUAGES,
+            type: "cognigyTextArray",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_LANGUAGES__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_LANGUAGES__DESCRIPTION",
+        },
         {
             key: "genesysCloudSkills",
             type: "textArray",
@@ -148,7 +160,9 @@ exports.CHECK_AGENT_AVAILABILITY = (0, createNodeDescriptor_1.createNodeDescript
             label: "UI__NODE_EDITOR__SERVICE__CHECK_AGENT_AVAILABILITY__SECTIONS__LIVEAGENT_SETTINGS__LABEL",
             defaultCollapsed: true,
             fields: [
-                constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_INBOX_ID
+                constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_INBOX_ID,
+                constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_SKILLS,
+                constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_LANGUAGES,
             ]
         },
         {

package/build/shared/charts/descriptors/service/handoverV2.js

@@ -77,6 +77,48 @@ exports.HANDOVER_V2 = (0, createNodeDescriptor_1.createNodeDescriptor)({
             label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_INBOXID__LABEL",
             description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_INBOXID__DESCRIPTION"
         },
+        {
+            key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_SKILLS,
+            type: "cognigyTextArray",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_SKILLS__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_SKILLS__DESCRIPTION",
+        },
+        {
+            key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_LANGUAGES,
+            type: "cognigyTextArray",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_LANGUAGES__LABEL",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_LANGUAGES__DESCRIPTION",
+        },
+        {
+            key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_PRIORITY,
+            type: "select",
+            defaultValue: 'none',
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__LABEL",
+            params: {
+                options: [
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__OPTIONS__NONE__LABEL",
+                        value: 'none'
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__OPTIONS__URGENT__LABEL",
+                        value: "urgent"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__OPTIONS__HIGH__LABEL",
+                        value: "high"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__OPTIONS__MEDIUM__LABEL",
+                        value: "medium"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__LIVE_AGENT_PRIORITY__OPTIONS__LOW__LABEL",
+                        value: "low"
+                    },
+                ],
+            }
+        },
         {
             key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.AGENT_ASSIST_INIT_MESSAGE,
             type: "cognigyText",
@@ -219,6 +261,9 @@ exports.HANDOVER_V2 = (0, createNodeDescriptor_1.createNodeDescriptor)({
             defaultCollapsed: true,
             fields: [
                 constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_INBOX_ID,
+                constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_SKILLS,
+                constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_LANGUAGES,
+                constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_PRIORITY,
                 constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.AGENT_ASSIST_INIT_MESSAGE,
                 constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ALLOW_AGENT_INJECT,
             ]

package/build/shared/{interfaces/twilioInterface.js → charts/descriptors/voice/interface/IBandwidth.js}

@@ -1,3 +1,3 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-//# sourceMappingURL=twilioInterface.js.map
+//# sourceMappingURL=IBandwidth.js.map

package/build/shared/charts/descriptors/voice/mappers/base.mapper.js

@@ -34,6 +34,20 @@ class BaseMapper {
     }
     buildPayload(payload) {
         switch (this.endpointType) {
+            case "bandwidth":
+                {
+                    if (!Array.isArray(payload)) {
+                        payload = [payload];
+                    }
+                    return {
+                        _bandwidth: {
+                            json: {
+                                activities: payload
+                            }
+                        }
+                    };
+                }
+                ;
             case "audioCodes":
                 if (!Array.isArray(payload)) {
                     payload = [payload];

package/build/shared/charts/descriptors/voice/mappers/hangup.mapper.js

@@ -4,6 +4,8 @@ exports.hangUp = void 0;
 exports.hangUp = {
     handleInput(endpointType, hangUpReason) {
         switch (endpointType) {
+            case "bandwidth":
+                return this.handleBandwidthInput(hangUpReason);
             case "audioCodes":
                 return this.handleAudioCodesInput(hangUpReason);
             case "voiceGateway2":
@@ -51,6 +53,30 @@ exports.hangUp = {
             };
         }
         return payload;
+    },
+    handleBandwidthInput(hangupReason) {
+        const payload = {
+            _bandwidth: {
+                json: {
+                    activities: [{
+                            type: "event",
+                            name: "hangup",
+                            activityParams: {}
+                        }]
+                }
+            }
+        };
+        if (hangupReason) {
+            payload._bandwidth.json.activities[0].activityParams = {
+                hangupReason
+            };
+        }
+        else {
+            payload._bandwidth.json.activities[0].activityParams = {
+                hangupReason: "Hangup the call"
+            };
+        }
+        return payload;
     }
 };
 //# sourceMappingURL=hangup.mapper.js.map

package/build/shared/charts/descriptors/voice/mappers/muteSpeechInput.mapper.js

@@ -7,6 +7,10 @@ class MuteSpeechInputMapper extends base_mapper_1.BaseMapper {
     handleInput(input, api, isGenericNode = false) {
         try {
             switch (this.endpointType) {
+                case "bandwidth": {
+                    const output = this.handleBandwidthInput(input, api);
+                    return this.buildPayload(output);
+                }
                 case "audioCodes": {
                     const output = this.handleAudioCodesInput(input, api);
                     return this.buildPayload(output);
@@ -27,11 +31,12 @@ class MuteSpeechInputMapper extends base_mapper_1.BaseMapper {
         }
     }
     handleVGInput(input, api) {
-        const { muteSpeechInput = false } = input;
+        const { muteSpeechInput = false, muteDtmfInput = false } = input;
         const output = {
             channelConfig: {
                 mute: {
-                    muteSpeechInput
+                    muteSpeechInput,
+                    muteDtmfInput
                 }
             }
         };
@@ -47,6 +52,16 @@ class MuteSpeechInputMapper extends base_mapper_1.BaseMapper {
             }
         };
     }
+    handleBandwidthInput(input, api) {
+        const { muteSpeechInput = false } = input;
+        return {
+            type: "event",
+            name: "config",
+            sessionParams: {
+                enableSpeechInput: !muteSpeechInput
+            }
+        };
+    }
 }
 exports.MuteSpeechInputMapper = MuteSpeechInputMapper;
 //# sourceMappingURL=muteSpeechInput.mapper.js.map