@cognigy/rest-api-client 0.14.0 → 0.16.0

package/build/shared/charts/descriptors/message/question/question.js

@@ -49,6 +49,10 @@ const datepickerUtils_1 = require("./utils/datepickerUtils");
 const resetNodeState_1 = require("./utils/resetNodeState");
 const questionHandover_1 = require("./utils/questionHandover");
 const getRephraseWithAIFields_1 = require("../../../helpers/generativeAI/getRephraseWithAIFields");
+const cleanTextUtils_1 = require("./utils/cleanTextUtils");
+const textCleaner_1 = require("../../../../helper/nlu/textCleaner");
+const constants_1 = require("../../../../constants");
+const prompt_1 = require("../../nlu/generativeSlotFiller/prompt");
 var QuestionTypes;
 (function (QuestionTypes) {
     QuestionTypes[QuestionTypes["date"] = 0] = "date";
@@ -67,13 +71,20 @@ var QuestionTypes;
     QuestionTypes[QuestionTypes["data"] = 13] = "data";
     QuestionTypes[QuestionTypes["url"] = 14] = "url";
     QuestionTypes[QuestionTypes["custom"] = 15] = "custom";
+    QuestionTypes[QuestionTypes["de_lp"] = 16] = "de_lp";
+    QuestionTypes[QuestionTypes["iban"] = 17] = "iban";
+    QuestionTypes[QuestionTypes["us_ssn"] = 18] = "us_ssn";
+    QuestionTypes[QuestionTypes["bic"] = 19] = "bic";
+    QuestionTypes[QuestionTypes["ipv4"] = 20] = "ipv4";
+    QuestionTypes[QuestionTypes["creditcard"] = 21] = "creditcard";
+    QuestionTypes[QuestionTypes["phonenumber"] = 22] = "phonenumber";
 })(QuestionTypes = exports.QuestionTypes || (exports.QuestionTypes = {}));
 //#endregion Interfaces
 exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
     //#region DescriptorFields
     type: "question",
     defaultLabel: "Question",
-    summary: "Ask a question and waits for a valid answer",
+    summary: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__DEFAULT__SUMMARY",
     behavior: {
         stopping: false,
         entrypoint: true
@@ -85,78 +96,106 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "type",
             type: "select",
-            label: "Question Type",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE__LABEL",
             params: {
                 required: true,
                 options: [
                     {
-                        label: "Text",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__TEXT__LABEL",
                         value: "text"
                     },
                     {
-                        label: "Yes / No",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__YES_NO__LABEL",
                         value: "yesNo"
                     },
                     {
-                        label: "Intent",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__INTENT__LABEL",
                         value: "intent",
                     },
                     {
-                        label: "Slot",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__SLOT__LABEL",
                         value: "keyphrase",
                     },
                     {
-                        label: "Date",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__DATE__LABEL",
                         value: "date",
                     },
                     {
-                        label: "Number",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__NUMBER__LABEL",
                         value: "number",
                     },
                     {
-                        label: "Temperature",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__TEMPERATURE__LABEL",
                         value: "temperature",
                     },
                     {
-                        label: "Age",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__AGE__LABEL",
                         value: "age",
                     },
                     {
-                        label: "Duration",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__DURATION__LABEL",
                         value: "duration",
                     },
                     {
-                        label: "Email",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__EMAIL__LABEL",
                         value: "email",
                     },
                     {
-                        label: "Money",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__MONEY__LABEL",
                         value: "money"
                     },
                     {
-                        label: "URL",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__URL__LABEL",
                         value: "url"
                     },
                     {
-                        label: "Percentage",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__PERCENTAGE__LABEL",
                         value: "percentage"
                     },
                     {
-                        label: "Regex",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__REGEX__LABEL",
                         value: "regex",
                     },
                     {
-                        label: "Data",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__DATA__LABEL",
                         value: "data",
                     },
-                    process.env.FEATURE_USE_COGNIGY_APPS && {
-                        label: "xApp",
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__XAPP__LABEL",
                         value: "app",
                     },
                     {
-                        label: "Custom",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__CUSTOM__LABEL",
                         value: "custom",
                     },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__DE_LP__LABEL",
+                        value: "de_lp"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__IBAN__LABEL",
+                        value: "iban",
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__BIC__LABEL",
+                        value: "bic"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__US_SSN__LABEL",
+                        value: "us_ssn",
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__IPV4__LABEL",
+                        value: "ipv4"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__PHONENUMBER__LABEL",
+                        value: "phonenumber"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__CREDITCARD__LABEL",
+                        value: "creditcard"
+                    }
                 ].filter(option => !!option),
             },
             defaultValue: 'yesNo'
@@ -164,7 +203,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "say",
             type: "say",
-            label: "Question",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__SAY__LABEL",
             defaultValue: {
                 data: "{}",
                 type: "text",
@@ -177,38 +216,184 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "validationMessage",
             type: "cognigyText",
-            label: "Reprompt Message",
-            description: "Message to output if the given answer is invalid",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__VALIDATION_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__VALIDATION_MESSAGE__DESCRIPTION",
             defaultValue: "Not sure I understood this correctly.",
             params: {
                 multiline: true
+            },
+            condition: {
+                and: [
+                    {
+                        key: "repromptType",
+                        value: "say",
+                        negate: true
+                    },
+                    {
+                        key: "repromptType",
+                        value: "llm",
+                        negate: true
+                    },
+                    {
+                        key: "repromptType",
+                        value: "execute",
+                        negate: true
+                    }
+                ]
             }
         },
         {
             key: "repromptCondition",
             type: "cognigyText",
-            label: "Reprompt Condition",
-            description: "Condition to check before outputting Reprompt Message",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_CONDITION__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_CONDITION__DESCRIPTION",
             defaultValue: ""
         },
+        {
+            key: "repromptType",
+            type: "select",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_REPROMPT_TYPE__LABEL",
+            defaultValue: "text",
+            params: {
+                options: [
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_REPROMPT_TYPE__OPTION_TEXT",
+                        value: "text"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_REPROMPT_TYPE__OPTION_SAY",
+                        value: "say"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_REPROMPT_TYPE__OPTION_LLM",
+                        value: "llm"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_REPROMPT_TYPE__OPTION_EXECUTE",
+                        value: "execute"
+                    },
+                ]
+            }
+        },
+        {
+            key: "repromptSay",
+            type: "say",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_SAY__LABEL",
+            defaultValue: {
+                data: "{}",
+                type: "text",
+                linear: false,
+                loop: false,
+                text: ["Sorry, I didn't understand that correctly."],
+                _cognigy: {},
+            },
+            condition: {
+                key: "repromptType",
+                value: "say",
+            }
+        },
+        {
+            key: "repromptLLMProvider",
+            type: "llmSelect",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_LLM_SELECT__LABEL",
+            defaultValue: "default",
+            condition: {
+                key: "repromptType",
+                value: "llm",
+            }
+        },
+        {
+            key: "repromptLLMPrompt",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_LLM_PROMPT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_LLM_PROMPT__DESCRIPTION",
+            defaultValue: `You are a chatbot that helps a user.
+You asked the user for INSERT_ASK (e.g. "their customer number") and an incorrect answer was given. 
+You now need to guide the user back in a polite way and ask for INSERT_ASK (e.g. "their customer number") again.
+DO NOT talk about other topics. Do not offer general assistance.`,
+            params: {
+                multiline: true
+            },
+            condition: {
+                key: "repromptType",
+                value: "llm",
+            }
+        },
+        {
+            key: "repromptLLMTurns",
+            label: "UI__NODE_EDITOR__SERVICE__QUESTION__QUESTION__FIELDS__TRANSCRIPT_STEPS__LABEL",
+            type: "slider",
+            description: "UI__NODE_EDITOR__SERVICE__QUESTION__QUESTION__FIELDS__TRANSCRIPT_STEPS__DESCRIPTION",
+            defaultValue: 3,
+            params: {
+                min: 1,
+                max: 10,
+                step: 1
+            },
+            condition: {
+                key: "repromptType",
+                value: "llm",
+            }
+        },
+        {
+            key: "repromptFlowNode",
+            type: "flowNode",
+            label: "UI__NODE_EDITOR__EXECUTE_FLOW__FLOW_NODE__LABEL",
+            condition: {
+                key: "repromptType",
+                value: "execute",
+            }
+        },
+        {
+            key: "repromptParseIntents",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__EXECUTE_FLOW__PARSE_INTENTS__LABEL",
+            description: "UI__NODE_EDITOR__EXECUTE_FLOW__PARSE_INTENTS__DESCRIPTION",
+            defaultValue: true,
+            condition: {
+                key: "repromptType",
+                value: "execute",
+            }
+        },
+        {
+            key: "repromptParseKeyphrases",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__EXECUTE_FLOW__PARSE_KEYPHRASES__LABEL",
+            description: "UI__NODE_EDITOR__EXECUTE_FLOW__PARSE_KEYPHRASES__DESCRIPTION",
+            defaultValue: true,
+            condition: {
+                key: "repromptType",
+                value: "execute",
+            }
+        },
+        {
+            key: "repromptAbsorbContext",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__EXECUTE_FLOW__ABSORB_CONTEXT__LABEL",
+            description: "UI__NODE_EDITOR__EXECUTE_FLOW__ABSORB_CONTEXT__DESCRIPTION",
+            condition: {
+                key: "repromptType",
+                value: "execute",
+            }
+        },
         {
             key: "validationRepeat",
             type: "toggle",
-            label: "Repeat Question",
-            description: "Repeat question if given answer is invalid",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__VALIDATION_REPEAT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__VALIDATION_REPEAT__DESCRIPTION",
             defaultValue: true
         },
         {
             key: "skipRepromptOnIntent",
             type: "toggle",
-            label: "Skip on Intent",
-            description: "Skips the reprompt if an intent was found",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__SKIP_REPROMPT_ON_INTENT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__SKIP_REPROMPT_ON_INTENT__DESCRIPTION",
             defaultValue: false
         },
         {
             key: "keyphraseTag",
             type: "cognigyText",
-            label: "Slot Name",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__KEYPHRASE_TAG__LABEL",
             condition: {
                 key: "type",
                 value: "keyphrase"
@@ -217,7 +402,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "usePositiveOnly",
             type: "toggle",
-            label: "Use Positive Keyphrases Only",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__USE_POSITIVE_ONLY__LABEL",
             condition: {
                 key: "type",
                 value: "keyphrase"
@@ -226,8 +411,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "regex",
             type: "cognigyText",
-            label: "Regular Expression",
-            description: "Provide a regular expression (e.g. /\\d{5}/)",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REGEX__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REGEX__DESCRIPTION",
             condition: {
                 key: "type",
                 value: "regex"
@@ -236,12 +421,12 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "storeInContactProfile",
             type: "toggle",
-            label: "Store Result in Contact Profile"
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__STORE_CONTACT_PROFILE__LABEL"
         },
         {
             key: "profileKey",
             type: "profileSchemaField",
-            label: "Profile Key to use",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__PROFILE_KEY_PROFILE__LABEL",
             condition: {
                 key: "storeInContactProfile",
                 value: true
@@ -250,17 +435,17 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "storeDetailedResults",
             type: "toggle",
-            label: "Store detailed Results"
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__STORE_DETAILED_RESULT__LABEL"
         },
         {
             key: "storeResultInContext",
             type: "toggle",
-            label: "Store Result in Context"
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__STORE_RESULT_IN_CONTEXT__LABEL"
         },
         {
             key: "contextKey",
             type: "cognigyText",
-            label: "Context Key to use",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__CONTEXT_KEY__LABEL",
             defaultValue: "result",
             condition: {
                 key: "storeResultInContext",
@@ -270,7 +455,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "skipIfResultInContext",
             type: "toggle",
-            label: "Skip if Answer exists in Context",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__SKIP_IF_RESULT_IN_CONTEXT__LABEL",
             condition: {
                 key: "storeResultInContext",
                 value: true
@@ -279,8 +464,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "onlyAcceptEscalationIntents",
             type: "toggle",
-            label: "Only Accept Escalation Intents",
-            description: "Ignore all Intents on Answer, except Escalation Intents",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ONLY_ACCEPT_ESCALATION_INTENTS__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ONLY_ACCEPT_ESCALATION_INTENTS__DESCRIPTION",
             condition: {
                 key: "type",
                 value: "intent",
@@ -290,15 +475,15 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "parseResultOnEntry",
             type: "toggle",
-            label: "Skip if Answer in Input",
-            description: "Skips the question if it was already answered when the Node is hit"
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__PARSE_RESULT_ON_ENTRY__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__PARSE_RESULT_ON_ENTRY__DESCRIPTION"
         },
         {
             key: "datepickerExplanation",
             type: "description",
             label: " ",
             params: {
-                text: "Date questions can prompt the user with an interactive datepicker which is configured in the sections below"
+                text: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__DATE_PICKER_EXPLANATION__PARAMS__TEXT"
             },
             condition: {
                 key: "type",
@@ -308,53 +493,53 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "additionalValidation",
             type: "cognigyText",
-            label: "Additional Validation",
-            description: "User Input must pass this validation in addition to the inbuilt field-validation (e.g. Email) to be considered valid",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ADDITIONAL_VALIDATION__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ADDITIONAL_VALIDATION__DESCRIPTION",
             defaultValue: ""
         },
         {
             key: "resultLocation",
             type: "cognigyText",
-            label: "Result Location",
-            description: "The location to retrieve the result from (e.g. input.text)",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RESULT_LOCATION__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RESULT_LOCATION__DESCRIPTION",
             defaultValue: ""
         },
         {
             key: "maxExecutionDiff",
             type: "number",
-            label: "Forget Question Threshold",
-            description: "The max number of inputs between hitting the Node the first time and now where we still validate the answer. Otherwise we ask the question again.",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__MAX_EXECUTION_DIFF__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__MAX_EXECUTION_DIFF__DESCRIPTION",
             defaultValue: 1
         },
         {
             key: "escalateAnswersAction",
             type: "select",
-            label: "Escalation Action",
-            description: "What should happen after the threshold of wrong answers is reached?",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__DESCRIPTION",
             params: {
                 options: [
                     {
-                        label: "No Escalation",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__NONE__LABEL",
                         value: "none"
                     },
                     {
-                        label: "Output Message",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__TEXT__LABEL",
                         value: "text",
                     },
                     {
-                        label: "Skip Question",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__SKIP__LABEL",
                         value: "skip",
                     },
                     {
-                        label: "Go to Node",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__GOTO__LABEL",
                         value: "goto"
                     },
                     {
-                        label: "Execute Flow and return",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__EXECUTE__LABEL",
                         value: "execute"
                     },
                     {
-                        label: "Handover to Human Agent",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__HANDOVER__LABEL",
                         value: "handover"
                     }
                 ],
@@ -364,8 +549,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersThreshold",
             type: "slider",
-            label: "Wrong Answer Count Trigger",
-            description: "Number of incorrect answers on which escalation will be triggered.",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATION_ANSWER_THRESHOLD__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATION_ANSWER_THRESHOLD__DESCRIPTION",
             params: {
                 min: 1,
                 max: 10,
@@ -381,7 +566,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersGotoTarget",
             type: "flowNode",
-            label: "GoTo Target",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATION_ANSWERS_GOTO_TARGET__LABEL",
             condition: {
                 key: "escalateAnswersAction",
                 value: "goto"
@@ -390,7 +575,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersExecuteTarget",
             type: "flowNode",
-            label: "Execute Target",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_EXECUTE_TARGET__LABEL",
             condition: {
                 key: "escalateAnswersAction",
                 value: "execute"
@@ -399,17 +584,17 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersGotoExecutionMode",
             type: "select",
-            description: "Go to new Node and continue execution or wait for input",
-            label: "GoTo Execution Mode",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_GOTO_EXECUTION_MODE__DESCRIPTION",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_GOTO_EXECUTION_MODE__LABEL",
             defaultValue: "continue",
             params: {
                 options: [
                     {
-                        label: "Go to Node and continue",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_GOTO_EXECUTION_MODE__OPTIONS__CONTINUE__LABEL",
                         value: "continue"
                     },
                     {
-                        label: "Go to Node and wait for Input",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_GOTO_EXECUTION_MODE__OPTIONS__WAIT__LABEL",
                         value: "wait"
                     },
                 ]
@@ -421,9 +606,9 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         },
         {
             key: "escalateAnswersInjectedText",
-            label: "Optional Injected Text",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_INJECTED_TEXT__LABEL",
             type: "cognigyText",
-            description: "Text to use when continuing the execution. If no text is provided, input.text is used.",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_INJECTED_TEXT__DESCRIPTION",
             defaultValue: "",
             condition: {
                 key: "escalateAnswersAction",
@@ -432,9 +617,9 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         },
         {
             key: "escalateAnswersInjectedData",
-            label: "Optional Injected Data",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_INJECTED_DATA__LABEL",
             type: "json",
-            description: "Data to use when continuing the execution. If no data is provided, input.data is used.",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_INJECTED_DATA__DESCRIPTION",
             defaultValue: "{}",
             condition: {
                 key: "escalateAnswersAction",
@@ -444,7 +629,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersMessage",
             type: "say",
-            label: "Escalation Message",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_MESSAGE__LABEL",
             defaultValue: {
                 data: "{}",
                 type: "text",
@@ -461,7 +646,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersRepromptPrevention",
             type: "toggle",
-            label: "Prevent Reprompt on Escalation",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_PROMPT_PREVENTION__LABEL",
             defaultValue: true,
             condition: {
                 key: "escalateAnswersAction",
@@ -471,8 +656,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverText",
             type: "cognigyText",
-            label: "Handover Accepted Message",
-            description: "The message to display to the user once the handover request was accepted by the live chat provider",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVERTEXT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVERTEXT__DESCRIPTION",
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
@@ -481,7 +666,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverResolveBehavior",
             type: "select",
-            label: "On Resolve Behavior",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_RESOLVE_BEHAVIOR__LABEL",
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
@@ -490,11 +675,11 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             params: {
                 options: [
                     {
-                        label: "Continue Flow below this Node",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_RESOLVE_BEHAVIOR__OPTIONS__RESET_ENTRYPOINT__LABEL",
                         value: "resetEntrypoint"
                     },
                     {
-                        label: "Continue Flow at current Entrypoint",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_RESOLVE_BEHAVIOR__OPTIONS__CONTINUE_ENTRYPOINT__LABEL",
                         value: "continueEntrypoint",
                     },
                 ],
@@ -503,7 +688,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverSendResolveEvent",
             type: "toggle",
-            label: "Send resolve event to Virtual Agent",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SEND_RESOLVE_EVENT__LABEL",
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
@@ -511,10 +696,10 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             defaultValue: false,
         },
         process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
-            key: "escalateAnswersAllowAgentInject",
+            key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_ANSWERS_ALLOW_AGENT_INJECT,
             type: "toggle",
-            label: "Live Agent - Allow to reply as user via UI",
-            description: "Display a button allowing human agents to reply as end user",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_ALLOW_AGENT_INJECT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_ALLOW_AGENT_INJECT__DESCRIPTION",
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
@@ -522,10 +707,10 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             defaultValue: true,
         },
         process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
-            key: "escalateAnswersAgentAssistInitMessage",
+            key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_ANSWERS_AGENT_ASSIST_INIT_MESSAGE,
             type: "cognigyText",
-            label: "Live Agent - Initial Agent Assist Trigger",
-            description: "If an Assist Flow is configured, this trigger message is sent to it as an input upon Live Agent handover",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_AGENT_ASSIST_INIT_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_AGENT_ASSIST_INIT_MESSAGE__DESCRIPTION",
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
@@ -534,8 +719,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersRepeatHandoverMessage",
             type: "toggle",
-            label: "Repeat Handover Accepted Message",
-            description: "Repeatedly respond with Handover Accepted Message for each user input until human agent responds",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_REPEAT_HANDOVER_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_REPEAT_HANDOVER_MESSAGE__DESCRIPTION",
             defaultValue: false,
             condition: {
                 key: "escalateAnswersAction",
@@ -545,8 +730,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverCancelIntent",
             type: "cognigyText",
-            label: "Cancel Intent",
-            description: "Name of the intent which will cancel the handover",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_CANCEL_INTENT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_CANCEL_INTENT__DESCRIPTION",
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
@@ -555,18 +740,18 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverQuickReply",
             type: "cognigyText",
-            label: "Cancel Button Text",
-            description: "Text of the Quick Reply Button which sends the user back to the Virtual Agent",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_QUICK_REPLY__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_QUICK_REPLY__DESCRIPTION",
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
             }
         },
         process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
-            key: "escalateAnswersHandoverLiveAgentInboxId",
+            key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_ANSWERS_HANDOVER_LIVE_AGENT_INBOX_ID,
             type: "cognigyText",
-            label: "Live Agent Inbox Id",
-            description: "Inbox Id in Live Agent",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_LIVE_AGENT_INBOX_ID__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_LIVE_AGENT_INBOX_ID__DESCRIPTION",
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
@@ -575,8 +760,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverChatwootInboxId",
             type: "cognigyText",
-            label: "Chatwoot Inbox Id",
-            description: "Inbox Id in Chatwoot",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_CHATWOOT_INBOX_ID__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_CHATWOOT_INBOX_ID__DESCRIPTION",
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
@@ -585,8 +770,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverSendTranscriptAsFirstMessage",
             type: "toggle",
-            label: "Salesforce Send Trascript As First Message",
-            description: "The Salesforce receives conversation transcript as a first message.",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SEND_TRANSCRIPT_AS_FIRST_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SEND_TRANSCRIPT_AS_FIRST_MESSAGE__DESCRIPTION",
             defaultValue: false,
             condition: {
                 key: "escalateAnswersAction",
@@ -596,8 +781,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverSalesforcePrechatEntities",
             type: "json",
-            label: "Salesforce Prechat Entities",
-            description: "The Salesforce entity that should be used.",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SALES_FORCE_PERCHAT_ENTITIES__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SALES_FORCE_PERCHAT_ENTITIES__DESCRIPTION",
             defaultValue: "[]",
             condition: {
                 key: "escalateAnswersAction",
@@ -607,8 +792,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverSalesforcePrechatDetails",
             type: "json",
-            label: "Salesforce Prechat Details",
-            description: "The details that should be displayed to the Live Chat Agent.",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SALES_FORCE_PERCHAT_DETAILS__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SALES_FORCE_PERCHAT_DETAILS__DESCRIPTION",
             defaultValue: "[]",
             condition: {
                 key: "escalateAnswersAction",
@@ -616,10 +801,51 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             }
         },
         {
-            key: "escaleAnswersHandoverEightByEightChannelId",
+            key: "escalateAnswersHandoverGenesysLanguage",
             type: "cognigyText",
-            label: "8x8 Channel Id",
-            description: "The 8x8 Channel Id",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_LANGUAGE__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_LANGUAGE__DESCRIPTION",
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateAnswersHandoverGenesysSkills",
+            type: "cognigyTextArray",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_SKILLS__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_SKILLS__DESCRIPTION",
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateAnswersHandoverGenesysPriority",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_PRIORITY__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_PRIORITY__DESCRIPTION",
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateAnswersHandoverGenesysCustomAttributes",
+            type: "json",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_GENESYS_CUSTOM_ATTRIBUTES__LABEL",
+            defaultValue: {},
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_GENESYS_CUSTOM_ATTRIBUTES__DESCRIPTION",
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateAnswersHandoverEightByEightChannelId",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_CHANNELID__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_CHANNELID__DESCRIPTION",
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
@@ -628,8 +854,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverEightByEightQueueId",
             type: "cognigyText",
-            label: "8x8 Queue Id",
-            description: "The 8x8 Queue Id",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_QUEUEID__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_QUEUEID__DESCRIPTION",
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
@@ -638,9 +864,20 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverEightByEightJSONProps",
             type: "json",
-            label: "8x8 JSON Properties",
-            description: "The 8x8 JSON Properties",
-            defaultValue: [],
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_JSONPROPS__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_JSONPROPS__DESCRIPTION",
+            defaultValue: {
+                "name": null,
+                "userId": null,
+                "email": null,
+                "phone": null,
+                "company": null,
+                "caseId": null,
+                "language": null,
+                "additionalProperties": [
+                    { "key": "Key name", "value": "Value from Cognigy" }
+                ]
+            },
             condition: {
                 key: "escalateAnswersAction",
                 value: "handover"
@@ -649,8 +886,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersHandoverAdditionalCategoryIds",
             type: "cognigyTextArray",
-            label: "Additional Category Ids",
-            description: "Additional Category Ids to be passed to Ring Central Engage handover provider",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_ADDITIONAL_CATEGORRY_IDS__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_ADDITIONAL_CATEGORRY_IDS__DESCRIPTION",
             defaultValue: [],
             condition: {
                 key: "escalateAnswersAction",
@@ -660,8 +897,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateAnswersOnce",
             type: "toggle",
-            label: "Only escalate once",
-            description: "Only escalate exactly at the threshold but not after",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_ONCE__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_ONCE__DESCRIPTION",
             defaultValue: true,
             condition: {
                 key: "escalateAnswersAction",
@@ -669,35 +906,49 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 negate: true
             }
         },
+        {
+            key: "escalateAnswersSendOnQueueEvent",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_SEND_ON_QUEUE_EVENT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_SEND_ON_QUEUE_EVENT__DESCRIPTION",
+        },
+        {
+            key: "escalateAnswersSendOnActiveEvent",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_SEND_ON_ACTIVE_EVENT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_SEND_ON_ACTIVE_EVENT__DESCRIPTION",
+        },
         {
             key: "escalateIntentsAction",
             type: "select",
-            label: "Escalation Action",
-            description: "What shall happen after an intent was found?",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__DESCRIPTION",
             params: {
                 options: [
                     {
-                        label: "No Escalation",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__NONE__LABEL",
                         value: "none"
                     },
                     {
-                        label: "Output Message",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__TEXT__LABEL",
                         value: "text",
                     },
                     {
-                        label: "Skip Question",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__SKIP__LABEL",
                         value: "skip",
                     },
                     {
-                        label: "Go to Node",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__GOTO__LABEL",
                         value: "goto"
                     },
                     {
-                        label: "Execute Flow and return",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__EXECUTE__LABEL",
                         value: "execute"
                     },
                     {
-                        label: "Handover to Human Agent",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__HANDOVER__LABEL",
                         value: "handover"
                     }
                 ],
@@ -707,8 +958,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsValidIntents",
             type: "chipInput",
-            label: "Valid Intents",
-            description: "List of intents which trigger escalation. Hit Enter to add each intent.",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_VALID_INTENTS__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_VALID_INTENTS__DESCRIPTION",
             condition: {
                 key: "escalateIntentsAction",
                 value: "none",
@@ -718,8 +969,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsThreshold",
             type: "slider",
-            label: "Intent Score Threshold",
-            description: "The minimum score the hit intent must have to trigger an escalation.",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_THRESHOLD__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_THRESHOLD__DESCRIPTION",
             params: {
                 min: 0,
                 max: 1,
@@ -735,7 +986,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsGotoTarget",
             type: "flowNode",
-            label: "GoTo Target",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_GOTO_TARGET__LABEL",
             condition: {
                 key: "escalateIntentsAction",
                 value: "goto"
@@ -744,7 +995,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsExecuteTarget",
             type: "flowNode",
-            label: "Execute Target",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_EXECUTE_TARGET__LABEL",
             condition: {
                 key: "escalateIntentsAction",
                 value: "execute"
@@ -753,17 +1004,17 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsGotoExecutionMode",
             type: "select",
-            description: "Go to new Node and continue execution or wait for input",
-            label: "GoTo Execution Mode",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_GOTO_EXECUTION_MODE__DESCRIPTION",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_GOTO_EXECUTION_MODE__LABEL",
             defaultValue: "continue",
             params: {
                 options: [
                     {
-                        label: "Go to Node and continue",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_GOTO_EXECUTION_MODE__OPTIONS__CONTINUE__LABEL",
                         value: "continue"
                     },
                     {
-                        label: "Go to Node and wait for Input",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_GOTO_EXECUTION_MODE__OPTIONS__WAIT__LABEL",
                         value: "wait"
                     },
                 ]
@@ -775,9 +1026,9 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         },
         {
             key: "escalateIntentsInjectedText",
-            label: "Optional Injected Text",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_INJECT_TEXT__LABEL",
             type: "cognigyText",
-            description: "Text to use when continuing the execution. If no text provided, input.text is used.",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_INJECT_TEXT__DESCRIPTION",
             defaultValue: "",
             condition: {
                 key: "escalateIntentsAction",
@@ -786,9 +1037,9 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         },
         {
             key: "escalateIntentsInjectedData",
-            label: "Optional Injected Data",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_INJECT_DATA__LABEL",
             type: "json",
-            description: "Data to use when continuing the execution. If no data provided, input.data is used.",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_INJECT_DATA__DESCRIPTION",
             defaultValue: "{}",
             condition: {
                 key: "escalateIntentsAction",
@@ -798,7 +1049,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsMessage",
             type: "say",
-            label: "Escalation Message",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_MESSAGE__LABEL",
             defaultValue: {
                 data: "{}",
                 type: "text",
@@ -815,8 +1066,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsHandoverText",
             type: "cognigyText",
-            label: "Handover Accepted Message",
-            description: "The message to display to the user once the handover request was accepted by the live chat provider",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_TEXT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_TEXT__DESCRIPTION",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
@@ -825,8 +1076,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsRepeatHandoverMessage",
             type: "toggle",
-            label: "Repeat Handover Accepted Message",
-            description: "Repeatedly respond with Handover Accepted Message for each user input until human agent responds",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_REPEAT_HANDOVER_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_REPEAT_HANDOVER_MESSAGE__DESCRIPTION",
             defaultValue: false,
             condition: {
                 key: "escalateIntentsAction",
@@ -836,8 +1087,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsHandoverCancelIntent",
             type: "cognigyText",
-            label: "Cancel Intent",
-            description: "Name of the intent which will cancel the handover",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_CANCEL_INTENT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_CANCEL_INTENT__DESCRIPTION",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
@@ -846,8 +1097,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsHandoverQuickReply",
             type: "cognigyText",
-            label: "Cancel Button Text",
-            description: "Text of the Quick Reply Button which sends the user back to the Virtual Agent",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_QUICK_REPLY__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_QUICK_REPLY__DESCRIPTION",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
@@ -856,7 +1107,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsHandoverResolveBehavior",
             type: "select",
-            label: "On Resolve Behavior",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_RESOLVE_BEHAVIOR__LABEL",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
@@ -865,11 +1116,11 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             params: {
                 options: [
                     {
-                        label: "Continue Flow below this Node",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_RESOLVE_BEHAVIOR__OPTIONS__RESET_ENTRYPOINT__LABEL",
                         value: "resetEntrypoint"
                     },
                     {
-                        label: "Continue Flow at current Entrypoint",
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_RESOLVE_BEHAVIOR__OPTIONS__CONTINUE_ENTRYPOINT__LABEL",
                         value: "continueEntrypoint",
                     },
                 ],
@@ -878,18 +1129,32 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsHandoverSendResolveEvent",
             type: "toggle",
-            label: "Send resolve event to Virtual Agent",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_SEND_RESOLVE_EVENT__LABEL",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
             },
             defaultValue: false,
         },
+        {
+            key: "escalateIntentsSendOnQueueEvent",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_SEND_ON_QUEUE_EVENT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_SEND_ON_QUEUE_EVENT__DESCRIPTION",
+        },
+        {
+            key: "escalateIntentsSendOnActiveEvent",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_SEND_ON_ACTIVE_EVENT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_SEND_ON_ACTIVE_EVENT__DESCRIPTION",
+        },
         process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
-            key: "escalateIntentsAllowAgentInject",
+            key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_INTENTS_ALLOW_AGENT_INJECT,
             type: "toggle",
-            label: "Live Agent - Allow to reply as user via UI",
-            description: "Display a button allowing human agents to reply as end user",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ALLOW_AGENT_INJECT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ALLOW_AGENT_INJECT__DESCRIPTION",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
@@ -897,20 +1162,20 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             defaultValue: true,
         },
         process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
-            key: "escalateIntentsHandoverLiveAgentInboxId",
+            key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_INTENTS_HANDOVER_LIVE_AGENT_INBOX_ID,
             type: "cognigyText",
-            label: "Live Agent Inbox Id",
-            description: "Inbox Id in Live Agent",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_LIVE_AGENT_INBOX_ID__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_LIVE_AGENT_INBOX_ID__DESCRIPTION",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
             }
         },
         process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
-            key: "escalateIntentsAgentAssistInitMessage",
+            key: constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_INTENTS_AGENT_ASSIST_INIT_MESSAGE,
             type: "cognigyText",
-            label: "Live Agent - Initial Agent Assist Trigger",
-            description: "If an Assist Flow is configured, this trigger message is sent to it as an input upon Live Agent handover",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_AGENT_ASSIST_INIT_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_AGENT_ASSIST_INIT_MESSAGE__DESCRIPTION",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
@@ -919,8 +1184,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsHandoverChatwootInboxId",
             type: "cognigyText",
-            label: "Chatwoot Inbox Id",
-            description: "Inbox Id in Chatwoot",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_CHATWOOT_INBOX_ID__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_CHATWOOT_INBOX_ID__DESCRIPTION",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
@@ -929,8 +1194,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentHandoverSendTranscriptAsFirstMessage",
             type: "toggle",
-            label: "Salesforce Send Trascript As First Message",
-            description: "The Salesforce receives conversation transcript as a first message.",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_SEND_TRANSCRIPT_AS_FIRST_MESSAGE__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_SEND_TRANSCRIPT_AS_FIRST_MESSAGE__DESCRIPTION",
             defaultValue: false,
             condition: {
                 key: "escalateIntentsAction",
@@ -940,8 +1205,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsHandoverSalesforcePrechatEntities",
             type: "json",
-            label: "Salesforce Prechat Entities",
-            description: "The Salesforce entity that should be used.",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_SALES_FORCE_PRECHAT_ENTITIES__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_SALES_FORCE_PRECHAT_ENTITIES__DESCRIPTION",
             defaultValue: "[]",
             condition: {
                 key: "escalateIntentsAction",
@@ -951,19 +1216,61 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsHandoverSalesforcePrechatDetails",
             type: "json",
-            label: "Salesforce Prechat Details",
-            description: "The details that should be displayed to the Live Chat Agent.",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_SALES_FORCE_PRECHAT_DETAILS__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_SALES_FORCE_PRECHAT_DETAILS__DESCRIPTION",
             defaultValue: "[]",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
             }
         },
+        {
+            key: "escalateIntentsHandoverGenesysLanguage",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_GENESYSY_LANGUAGE__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_GENESYSY_LANGUAGE__DESCRIPTION",
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateIntentsHandoverGenesysSkills",
+            type: "cognigyTextArray",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_GENESYSY_SKILLS__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_GENESYSY_SKILLS__DESCRIPTION",
+            defaultValue: [],
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateIntentsHandoverGenesysPriority",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_GENESYSY_PRIORITY__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_GENESYSY_PRIORITY__DESCRIPTION",
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateIntentsHandoverGenesysCustomAttributes",
+            type: "json",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_GENESYSY_CUSTOM_ATTRIBUTES__LABEL",
+            defaultValue: {},
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_GENESYSY_CUSTOM_ATTRIBUTES__DESCRIPTION",
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            }
+        },
         {
             key: "escalateIntentsHandoverEightByEightChannelId",
             type: "cognigyText",
-            label: "8x8 Channel Id",
-            description: "Channel Id in 8x8",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_EIGHT_BY_EIGHT_CHANNELID__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_EIGHT_BY_EIGHT_CHANNELID__DESCRIPTION",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
@@ -972,8 +1279,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsHandoverEightByEightQueueId",
             type: "cognigyText",
-            label: "8x8 Queue Id",
-            description: "Queue Id in 8x8",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_EIGHT_BY_EIGHT_QUEUEID__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_EIGHT_BY_EIGHT_QUEUEID__DESCRIPTION",
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
@@ -982,9 +1289,20 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsHandoverEightByEightJSONProps",
             type: "json",
-            label: "8x8 JSON Properties",
-            description: "JSON Properties in 8x8",
-            defaultValue: [],
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_EIGHT_BY_EIGHT_JSONPROPS__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_EIGHT_BY_EIGHT_JSONPROPS__DESCRIPTION",
+            defaultValue: {
+                "name": null,
+                "userId": null,
+                "email": null,
+                "phone": null,
+                "company": null,
+                "caseId": null,
+                "language": null,
+                "additionalProperties": [
+                    { "key": "Key name", "value": "Value from Cognigy" }
+                ]
+            },
             condition: {
                 key: "escalateIntentsAction",
                 value: "handover"
@@ -993,8 +1311,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsHandoverAdditionalCategoryIds",
             type: "cognigyTextArray",
-            label: "Additional Category Ids",
-            description: "Additional Category Ids to be passed to Ring Central Engage handover provider",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_ADDITIONAL_CATEGORY_IDS__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_ADDITIONAL_CATEGORY_IDS__DESCRIPTION",
             defaultValue: [],
             condition: {
                 key: "escalateIntentsAction",
@@ -1004,7 +1322,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "escalateIntentsRepromptPrevention",
             type: "toggle",
-            label: "Prevent Reprompt Message Once",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_REPROPMT_PREVENTION__LABEL",
             defaultValue: true,
             condition: {
                 key: "escalateIntentsAction",
@@ -1014,8 +1332,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "reconfirmationBehaviour",
             type: "select",
-            description: "How and if to reconfirm question answers",
-            label: "Reconfirmation Behaviour",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RECONFIRMATION_BEHAVIOUR__DESCRIPTION",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RECONFIRMATION_BEHAVIOUR__LABEL",
             defaultValue: "none",
             params: {
                 options: [
@@ -1033,8 +1351,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "reconfirmationQuestion",
             type: "cognigyText",
-            label: "Reconfirmation Question",
-            description: "The question to ask to reconfirm the answer",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RECONFIRMATION_QUESTION__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RECONFIRMATION_QUESTION__DESCRIPTION",
             defaultValue: "I heard you say [ANSWER]. Is that correct?",
             condition: {
                 key: "reconfirmationBehaviour",
@@ -1044,8 +1362,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         {
             key: "reconfirmationQuestionReprompt",
             type: "cognigyText",
-            label: "Reconfirmation Reprompt",
-            description: "What to say if the reconfirmation question wasn't answered with yes or no",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RECONFIRMATION_QUESTION_REPROPMT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RECONFIRMATION_QUESTION_REPROPMT__DESCRIPTION",
             defaultValue: "I'm not sure I got that right.",
             condition: {
                 key: "reconfirmationBehaviour",
@@ -1057,11 +1375,120 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             "value": "date"
         }),
         ...(0, getRephraseWithAIFields_1.getRephraseWithAIFields)(),
+        {
+            key: "cleanTextDescription",
+            type: "description",
+            label: " ",
+            params: {
+                text: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__CLEAN_TEXT_DESCRIPTION__TEXT"
+            }
+        },
+        ...(0, cleanTextUtils_1.getCleanTextFields)(),
+        {
+            key: "runNLUAfterCleaning",
+            type: "toggle",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RUN_NLU_AFTER_CLEANING__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RUN_NLU_AFTER_CLEANING__DESCRIPTION",
+            defaultValue: false
+        },
+        {
+            key: "overwrittenBaseAnswer",
+            type: "cognigyText",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__OVERWRITTEN_BASE_ANSWER__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__OVERWRITTEN_BASE_ANSWER__DESCRIPTION",
+        },
+        // TODO: clean solution for legacy nodes in service-resources/service-ui
+        {
+            // legacy - only for backwards compatibility when updating old nodes
+            key: "escalateAnswersExecuteRepromptPrevention",
+            type: "toggle",
+            condition: {
+                key: "671cc071-dd6a-4a79-b794-b2a955557fa1",
+                value: "legacy"
+            }
+        },
+        {
+            // legacy - only for backwards compatibility when updating old nodes
+            key: "escalateIntentsExecuteRepromptPrevention",
+            type: "toggle",
+            condition: {
+                key: "671cc071-dd6a-4a79-b794-b2a955557fa1",
+                value: "legacy"
+            }
+        },
+        {
+            // legacy - only for backwards compatibility when updating old nodes
+            key: "escalateAnswersHandoverUnavailable",
+            type: "toggle",
+            condition: {
+                key: "671cc071-dd6a-4a79-b794-b2a955557fa1",
+                value: "legacy"
+            },
+        },
+        {
+            // legacy - only for backwards compatibility when updating old nodes
+            key: "escalateAnswersHandoverUnsupportedChannel",
+            type: "toggle",
+            condition: {
+                key: "671cc071-dd6a-4a79-b794-b2a955557fa1",
+                value: "legacy"
+            },
+        },
+        {
+            // legacy - only for backwards compatibility when updating old nodes
+            key: "escalateIntentsHandoverUnavailable",
+            type: "toggle",
+            condition: {
+                key: "671cc071-dd6a-4a79-b794-b2a955557fa1",
+                value: "legacy"
+            },
+        },
+        {
+            // legacy - only for backwards compatibility when updating old nodes
+            key: "escalateIntentsHandoverUnsupportedChannel",
+            type: "toggle",
+            condition: {
+                key: "671cc071-dd6a-4a79-b794-b2a955557fa1",
+                value: "legacy"
+            },
+        },
+        {
+            // legacy - only for backwards compatibility when updating old nodes
+            key: "escaleAnswersHandoverEightByEightChannelId",
+            type: "cognigyText",
+            condition: {
+                key: "671cc071-dd6a-4a79-b794-b2a955557fa1",
+                value: "legacy"
+            }
+        },
+        {
+            key: "handoverOutput",
+            type: "select",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__HANDOVER_OUTPUT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__HANDOVER_OUTPUT__DESCRIPTION",
+            defaultValue: "userAndAgent",
+            params: {
+                options: [
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__HANDOVER_OUTPUT__OPTIONS__USER_AGENT__LABEL",
+                        value: "userAndAgent"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__HANDOVER_OUTPUT__OPTIONS__USER_ONLY__LABEL",
+                        value: "userOnly"
+                    },
+                    {
+                        label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__HANDOVER_OUTPUT__OPTIONS__AGENT_ONLY__LABEL",
+                        value: "agentOnly"
+                    },
+                ],
+            },
+        },
     ].filter(field => !!field),
     sections: [
         {
             key: "context",
-            label: "Result Storage",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__SECTIONS__CONTEXT__LABEL",
             defaultCollapsed: true,
             fields: [
                 "storeResultInContext",
@@ -1073,9 +1500,18 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         },
         {
             key: "reprompt",
-            label: "Reprompt Options",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__SECTIONS__REPROMPT__LABEL",
             defaultCollapsed: true,
             fields: [
+                "repromptType",
+                "repromptLLMProvider",
+                "repromptLLMPrompt",
+                "repromptLLMTurns",
+                "repromptSay",
+                "repromptFlowNode",
+                "repromptParseIntents",
+                "repromptParseKeyphrases",
+                "repromptAbsorbContext",
                 "validationMessage",
                 "validationRepeat",
                 "repromptCondition",
@@ -1084,7 +1520,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         },
         {
             key: "reconfirmation",
-            label: "Reconfirmation Options",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__SECTIONS__RECONFIRMATION__LABEL",
             defaultCollapsed: true,
             fields: [
                 "reconfirmationBehaviour",
@@ -1094,7 +1530,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         },
         {
             key: "escalateIntents",
-            label: "Escalation - Intents",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__SECTIONS__ESCALATE_INTENTS__LABEL",
             defaultCollapsed: true,
             fields: [
                 "escalateIntentsAction",
@@ -1113,22 +1549,28 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 "escalateIntentsHandoverResolveBehavior",
                 "escalateIntentsHandoverSendResolveEvent",
                 "escalateIntentsHandoverAdditionalCategoryIds",
-                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateIntentsHandoverLiveAgentInboxId",
-                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateIntentsAgentAssistInitMessage",
-                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateIntentsAllowAgentInject",
+                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_INTENTS_HANDOVER_LIVE_AGENT_INBOX_ID,
+                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_INTENTS_AGENT_ASSIST_INIT_MESSAGE,
+                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_INTENTS_ALLOW_AGENT_INJECT,
                 "escalateIntentsHandoverChatwootInboxId",
                 "escalateIntentHandoverSendTranscriptAsFirstMessage",
                 "escalateIntentsHandoverSalesforcePrechatEntities",
                 "escalateIntentsHandoverSalesforcePrechatDetails",
+                "escalateIntentsHandoverGenesysLanguage",
+                "escalateIntentsHandoverGenesysSkills",
+                "escalateIntentsHandoverGenesysPriority",
+                "escalateIntentsHandoverGenesysCustomAttributes",
                 "escalateIntentsHandoverEightByEightChannelId",
                 "escalateIntentsHandoverEightByEightQueueId",
                 "escalateIntentsHandoverEightByEightJSONProps",
-                "escalateIntentsRepromptPrevention"
+                "escalateIntentsRepromptPrevention",
+                "escalateIntentsSendOnActiveEvent",
+                "escalateIntentsSendOnQueueEvent",
             ].filter(field => !!field)
         },
         {
             key: "escalateAnswers",
-            label: "Escalation - Wrong Answers",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__SECTIONS__ESCALATE_ANSWERS__LABEL",
             defaultCollapsed: true,
             fields: [
                 "escalateAnswersAction",
@@ -1146,23 +1588,29 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 "escalateAnswersHandoverResolveBehavior",
                 "escalateAnswersHandoverSendResolveEvent",
                 "escalateAnswersHandoverAdditionalCategoryIds",
-                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateAnswersHandoverLiveAgentInboxId",
-                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateAnswersAgentAssistInitMessage",
-                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateAnswersAllowAgentInject",
+                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_ANSWERS_HANDOVER_LIVE_AGENT_INBOX_ID,
+                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_ANSWERS_AGENT_ASSIST_INIT_MESSAGE,
+                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && constants_1.COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_ANSWERS_ALLOW_AGENT_INJECT,
                 "escalateAnswersHandoverChatwootInboxId",
                 "escalateAnswersHandoverSendTranscriptAsFirstMessage",
                 "escalateAnswersHandoverSalesforcePrechatEntities",
                 "escalateAnswersHandoverSalesforcePrechatDetails",
+                "escalateAnswersHandoverGenesysLanguage",
+                "escalateAnswersHandoverGenesysSkills",
+                "escalateAnswersHandoverGenesysPriority",
+                "escalateAnswersHandoverGenesysCustomAttributes",
                 "escalateAnswersHandoverEightByEightChannelId",
                 "escalateAnswersHandoverEightByEightQueueId",
                 "escalateAnswersHandoverEightByEightJSONProps",
                 "escalateAnswersRepromptPrevention",
                 "escalateAnswersOnce",
+                "escalateAnswersSendOnActiveEvent",
+                "escalateAnswersSendOnQueueEvent",
             ].filter(field => !!field)
         },
         {
             key: "advanced",
-            label: "Advanced",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__SECTIONS__ADVANCED__LABEL",
             defaultCollapsed: true,
             fields: [
                 "storeDetailedResults",
@@ -1170,9 +1618,41 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 "onlyAcceptEscalationIntents",
                 "additionalValidation",
                 "resultLocation",
-                "maxExecutionDiff",
+                "maxExecutionDiff"
             ]
         },
+        {
+            key: "handoverSettings",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__SECTIONS__HANDOVER_SETTINGS__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "handoverOutput"
+            ]
+        },
+        {
+            key: "preProcessAnswerText",
+            label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__SECTIONS__PREPROCESS_ANSWER_TEXT__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "overwrittenBaseAnswer",
+                "cleanTextDescription",
+                "cleanDisallowedSymbols",
+                "additionalAllowedCharacters",
+                "additionalMappedSymbols",
+                "resolveSpelledOutNumbers",
+                "resolvePhoneticAlphabet",
+                "additionalPhoneticAlphabet",
+                "replaceSpecialWords",
+                "additionalSpecialPhrases",
+                "resolveSpelledOutAlphabet",
+                "resolvePhoneticCounters",
+                "contractSingleCharacters",
+                "contractNumberGroups",
+                "trimResult",
+                "runNLUAfterCleaning",
+                "cleanTextLocale"
+            ],
+        },
         ...(0, datepickerUtils_1.getDatePickerSections)("Datepicker - ", {
             "key": "type",
             "value": "date"
@@ -1199,6 +1679,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         { type: "section", key: "datepicker_enableDisable" },
         { type: "section", key: "datepicker_advanced" },
         { type: "section", key: "aiEnhancedOutput" },
+        { type: "section", key: "handoverSettings" },
+        { type: "section", key: "preProcessAnswerText" }
     ],
     preview: {
         key: "say",
@@ -1207,15 +1689,15 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
     tags: ["basic", "message", "nlu"],
     //#endregion DescriptorFields
     function: async ({ cognigy, nodeId, organisationId, config, inputOptions }) => {
-        var _a;
-        const { say, type, validationMessage, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverAdditionalCategoryIds, escalateAnswersHandoverSendTranscriptAsFirstMessage, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateAnswersHandoverEightByEightChannelId, escalateAnswersHandoverEightByEightQueueId, escalateAnswersHandoverEightByEightJSONProps, escalateAnswersHandoverSendResolveEvent, escalateAnswersHandoverResolveBehavior, escalateAnswersAgentAssistInitMessage, escalateAnswersAllowAgentInject, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentsHandoverAdditionalCategoryIds, escalateIntentHandoverSendTranscriptAsFirstMessage, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsHandoverEightByEightChannelId, escalateIntentsHandoverEightByEightQueueId, escalateIntentsHandoverEightByEightJSONProps, escalateIntentsRepromptPrevention, escalateIntentsHandoverSendResolveEvent, escalateIntentsHandoverResolveBehavior, escalateIntentsAgentAssistInitMessage, escalateIntentsAllowAgentInject, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt } = config;
+        var _a, _b, _c;
+        const { say, type, validationMessage, repromptLLMProvider, repromptType, repromptLLMPrompt, repromptLLMTurns, repromptSay, repromptFlowNode, repromptParseIntents, repromptParseKeyphrases, repromptAbsorbContext, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverAdditionalCategoryIds, escalateAnswersHandoverSendTranscriptAsFirstMessage, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateAnswersHandoverGenesysLanguage, escalateAnswersHandoverGenesysSkills, escalateAnswersHandoverGenesysPriority, escalateAnswersHandoverGenesysCustomAttributes, escalateAnswersHandoverEightByEightChannelId, escalateAnswersHandoverEightByEightQueueId, escalateAnswersHandoverEightByEightJSONProps, escalateAnswersHandoverSendResolveEvent, escalateAnswersHandoverResolveBehavior, escalateAnswersAgentAssistInitMessage, escalateAnswersAllowAgentInject, escalateAnswersSendOnActiveEvent, escalateAnswersSendOnQueueEvent, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentsHandoverAdditionalCategoryIds, escalateIntentHandoverSendTranscriptAsFirstMessage, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsHandoverGenesysLanguage, escalateIntentsHandoverGenesysSkills, escalateIntentsHandoverGenesysPriority, escalateIntentsHandoverGenesysCustomAttributes, escalateIntentsHandoverEightByEightChannelId, escalateIntentsHandoverEightByEightQueueId, escalateIntentsHandoverEightByEightJSONProps, escalateIntentsRepromptPrevention, escalateIntentsHandoverSendResolveEvent, escalateIntentsHandoverResolveBehavior, escalateIntentsAgentAssistInitMessage, escalateIntentsAllowAgentInject, escalateIntentsSendOnActiveEvent, escalateIntentsSendOnQueueEvent, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt, handoverOutput, cleanTextLocale, cleanDisallowedSymbols, additionalAllowedCharacters, additionalSpecialPhrases, resolveSpelledOutNumbers, resolvePhoneticAlphabet, additionalPhoneticAlphabet, replaceSpecialWords, additionalMappedSymbols, resolveSpelledOutAlphabet, resolvePhoneticCounters, contractSingleCharacters, contractNumberGroups, trimResult, runNLUAfterCleaning, overwrittenBaseAnswer } = config;
         const { input, context, profile, api } = cognigy;
         const rephraseWithAIParams = {
             generativeAI_rephraseOutputMode: config.generativeAI_rephraseOutputMode,
             generativeAI_temperature: config.generativeAI_temperature,
             generativeAI_amountOfLastUserInputs: config.generativeAI_amountOfLastUserInputs,
             generativeAI_customInputs: config.generativeAI_customInputs,
-            promtType: undefined,
+            promptType: undefined,
             questionType: undefined,
             question: undefined,
             answer: undefined,
@@ -1227,9 +1709,51 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             (0, resetNodeState_1.resetNodeState)(api, nodeId);
             return;
         }
+        // check if any text cleaning option was activated
+        const textCleaningActive = cleanDisallowedSymbols || resolveSpelledOutNumbers || resolvePhoneticAlphabet || replaceSpecialWords || resolveSpelledOutAlphabet || resolvePhoneticCounters || contractSingleCharacters || contractNumberGroups || trimResult;
+        let overwriteAnswer;
+        if (textCleaningActive && (input.text || overwrittenBaseAnswer)) {
+            const options = {
+                cleanDisallowedSymbols,
+                contractSingleCharacters,
+                replaceSpecialPhrases: replaceSpecialWords,
+                replaceSpecialWords,
+                resolveSpelledOutNumbers,
+                resolvePhoneticAlphabet,
+                resolvePhoneticCounters,
+                resolveSpelledOutAlphabet,
+                contractNumberGroups,
+                trimResult
+            };
+            // set locale for CleanText class
+            // Fallback is always "en"
+            let localeToUse = "en";
+            if (!cleanTextLocale || cleanTextLocale === "infer") {
+                const flowLocale = (_b = input === null || input === void 0 ? void 0 : input.language) === null || _b === void 0 ? void 0 : _b.substring(0, 2);
+                if (flowLocale === "en" || flowLocale === "de") {
+                    localeToUse = flowLocale;
+                }
+            }
+            else {
+                localeToUse = cleanTextLocale;
+            }
+            overwriteAnswer = {
+                "text": new textCleaner_1.TextCleaner(localeToUse, additionalAllowedCharacters, additionalMappedSymbols, additionalSpecialPhrases, additionalPhoneticAlphabet).cleanAll(overwrittenBaseAnswer || input.text, options, (_c = input === null || input === void 0 ? void 0 : input.nlu) === null || _c === void 0 ? void 0 : _c.detailedSlots)
+            };
+            if (runNLUAfterCleaning) {
+                const cleanedAnswer = overwriteAnswer.text;
+                overwriteAnswer = await api.executeCognigyNLU(overwriteAnswer.text, input.data, input.inputId, { parseIntents: true, parseSlots: true, parseSystemSlots: true, findType: true });
+                overwriteAnswer.text = cleanedAnswer;
+            }
+        }
+        else if (overwrittenBaseAnswer) {
+            // if only overwrittenBaseAnswer was specified, copy the input and overwrite the text property only
+            overwriteAnswer = JSON.parse(JSON.stringify(input));
+            overwriteAnswer.text = overwrittenBaseAnswer;
+        }
         // if we're in a subsequent execution or we want to parse results
         // immediately on entry, continue with evaluation
-        let result = (0, evaluateQuestionAnswer_1.evaluateQuestionAnswer)({ cognigy, config });
+        let result = (0, evaluateQuestionAnswer_1.evaluateQuestionAnswer)({ cognigy, config }, overwriteAnswer);
         // Verify that answer is valid based on some other conditions defined in the function
         const isValid = (0, validateQuestionAnswer_1.validateQuestionAnswer)(cognigy, config);
         // compute how often this node was hit
@@ -1301,11 +1825,11 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 }
                 // output reconfirmation reprompt
                 if (reconfirmationQuestionReprompt) {
-                    await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { say: { type: "text", text: [reconfirmationQuestionReprompt] } } });
+                    await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestionReprompt] } } });
                 }
                 // output reconfirmationQuestion
                 const tentativeAnswerShortform = (activeQuestion === null || activeQuestion === void 0 ? void 0 : activeQuestion.tentativeAnswerShortform) || "";
-                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", tentativeAnswerShortform)] } } });
+                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", tentativeAnswerShortform)] } } });
                 // set myself as next node and stop
                 api.setNextNode(nodeId);
                 api.stopExecution();
@@ -1368,7 +1892,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         // #region 2 FirstTimeNodeIsHit
         // if it's the first execution and you don't force evaluation on first execution, ask the question
         if (isFirstExecution && !parseResultOnEntry) {
-            rephraseWithAIParams.promtType = "question";
+            rephraseWithAIParams.promptType = "question";
             rephraseWithAIParams.questionType = config.type;
             await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ say }, rephraseWithAIParams) });
             if (config.type === "date" && !config.datepicker_hidePicker) {
@@ -1408,7 +1932,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 // remember a shortform of the given answer in the activeQuestion object
                 activeQuestion.tentativeAnswerShortform = (0, generateAnswerShortForm_1.generateAnswerShortForm)(type, result, cognigy.input.text);
                 // Output reconfirmationQuestion
-                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", activeQuestion.tentativeAnswerShortform)] } } });
+                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", activeQuestion.tentativeAnswerShortform)] } } });
                 // remember that we are in reconfirmation mode and stop
                 api.setSystemContext("reconfirmationQuestionInProgress", true);
                 // we need to store the input, to be able to restore it afterwards
@@ -1531,7 +2055,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                 childConfigs: [],
                                 nodeId,
                                 organisationId,
-                                config: { say: escalateIntentsMessage }
+                                config: { handoverOutput, say: escalateIntentsMessage }
                             });
                             if (escalateIntentsRepromptPrevention) {
                                 sayReprompt = false;
@@ -1563,6 +2087,10 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                     sendTranscriptAsFirstMessage: escalateIntentHandoverSendTranscriptAsFirstMessage,
                                     salesforcePrechatEntities: escalateIntentsHandoverSalesforcePrechatEntities,
                                     salesforcePrechatDetails: escalateIntentsHandoverSalesforcePrechatDetails,
+                                    genesysLanguage: escalateIntentsHandoverGenesysLanguage,
+                                    genesysSkills: escalateIntentsHandoverGenesysSkills,
+                                    genesysPriority: escalateIntentsHandoverGenesysPriority,
+                                    genesysCustomAttributes: escalateIntentsHandoverGenesysCustomAttributes || [],
                                     eightByEightChannelId: escalateIntentsHandoverEightByEightChannelId,
                                     eightByEightQueueId: escalateIntentsHandoverEightByEightQueueId,
                                     eightByEightJSONProps: escalateIntentsHandoverEightByEightJSONProps || [],
@@ -1570,6 +2098,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                     resolveBehavior: escalateIntentsHandoverResolveBehavior,
                                     agentAssistInitMessage: escalateIntentsAgentAssistInitMessage,
                                     allowAgentInject: escalateIntentsAllowAgentInject,
+                                    sendOnActiveEvent: escalateIntentsSendOnActiveEvent,
+                                    sendOnQueueEvent: escalateIntentsSendOnQueueEvent,
                                 },
                                 nodeType: "question",
                             });
@@ -1674,7 +2204,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                 childConfigs: [],
                                 nodeId,
                                 organisationId,
-                                config: { say: escalateAnswersMessage }
+                                config: { handoverOutput, say: escalateAnswersMessage }
                             });
                             if (escalateAnswersRepromptPrevention) {
                                 sayReprompt = false;
@@ -1706,6 +2236,10 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                     sendTranscriptAsFirstMessage: escalateAnswersHandoverSendTranscriptAsFirstMessage,
                                     salesforcePrechatEntities: escalateAnswersHandoverSalesforcePrechatEntities,
                                     salesforcePrechatDetails: escalateAnswersHandoverSalesforcePrechatDetails,
+                                    genesysLanguage: escalateAnswersHandoverGenesysLanguage,
+                                    genesysSkills: escalateAnswersHandoverGenesysSkills,
+                                    genesysPriority: escalateAnswersHandoverGenesysPriority,
+                                    genesysCustomAttributes: escalateAnswersHandoverGenesysCustomAttributes,
                                     eightByEightChannelId: escalateAnswersHandoverEightByEightChannelId,
                                     eightByEightQueueId: escalateAnswersHandoverEightByEightQueueId,
                                     eightByEightJSONProps: escalateAnswersHandoverEightByEightJSONProps || [],
@@ -1713,6 +2247,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                     resolveBehavior: escalateAnswersHandoverResolveBehavior,
                                     agentAssistInitMessage: escalateAnswersAgentAssistInitMessage,
                                     allowAgentInject: escalateAnswersAllowAgentInject,
+                                    sendOnActiveEvent: escalateAnswersSendOnActiveEvent,
+                                    sendOnQueueEvent: escalateAnswersSendOnQueueEvent,
                                 },
                                 nodeType: "question",
                             });
@@ -1731,17 +2267,67 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             if (skipRepromptOnIntent && cognigy.input.intent) {
                 sayReprompt = false;
             }
-            if (validationMessage && !isFirstExecution && sayReprompt) {
+            // We will only output a reprompt if the user is not in the first execution
+            // and no skip condition is true
+            if ((validationMessage || repromptType) && !isFirstExecution && sayReprompt) {
                 activeQuestion.repromptCount++;
                 /* Output Reprompt Message */
-                rephraseWithAIParams.promtType = "reprompt";
+                rephraseWithAIParams.promptType = "reprompt";
                 rephraseWithAIParams.questionType = config.type;
                 rephraseWithAIParams.question = say.text[0];
                 rephraseWithAIParams.answer = input.text;
-                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ say: { type: "text", text: [validationMessage] } }, rephraseWithAIParams) });
+                if (sayReprompt) {
+                    switch (repromptType) {
+                        case "say":
+                            await say_1.SAY.function(Object.assign({ cognigy, childConfigs: [], nodeId, organisationId, config: { say: repromptSay } }, rephraseWithAIParams));
+                            break;
+                        case "execute":
+                            // if a question reprompt is set to execute flow and we have just executed
+                            // and come back here, we want to skip the reprompt
+                            if (api.getSystemContext(`lastReprompt-${nodeId}`) !== cognigy.input.execution) {
+                                // set myself as next Node on the stack, so we can return to me
+                                api.setNextNode(nodeId);
+                                // remember when this escalation happened
+                                api.setSystemContext(`lastReprompt-${nodeId}`, cognigy.input.execution);
+                                await executeFlow_1.EXECUTE_FLOW.function({
+                                    cognigy,
+                                    childConfigs: [],
+                                    nodeId,
+                                    organisationId,
+                                    config: {
+                                        flowNode: repromptFlowNode,
+                                        absorbContext: repromptAbsorbContext,
+                                        parseIntents: repromptParseIntents,
+                                        parseKeyphrases: repromptParseKeyphrases
+                                    }
+                                });
+                                return;
+                            }
+                            else {
+                                api.deleteSystemContext(`lastReprompt-${nodeId}`);
+                            }
+                            break;
+                        case "llm":
+                            const data = {
+                                prompt: "",
+                                chat: (0, prompt_1.createLastConversationChatObject)(cognigy.lastConversationEntries, repromptLLMPrompt, repromptLLMTurns),
+                                temperature: 0.7,
+                                timeoutInMs: 5000,
+                                useCase: "promptNode",
+                            };
+                            if (repromptLLMProvider && repromptLLMProvider !== "default") {
+                                data["llmProviderReferenceId"] = repromptLLMProvider;
+                            }
+                            const repromptMessage = await api.runGenerativeAIPrompt(data, "gptPromptNode");
+                            await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ handoverOutput, say: { type: "text", text: [repromptMessage] } }, rephraseWithAIParams) });
+                            break;
+                        default: // this is also "text"
+                            await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ handoverOutput, say: { type: "text", text: [validationMessage] } }, rephraseWithAIParams) });
+                    }
+                }
                 /* If repeat toggle is on, also output question (and maybe datepicker) again */
                 if (validationRepeat) {
-                    rephraseWithAIParams.promtType = "question";
+                    rephraseWithAIParams.promptType = "question";
                     rephraseWithAIParams.questionType = config.type;
                     await say_1.SAY.function({
                         cognigy,
@@ -1757,7 +2343,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             }
             else {
                 // output actual question
-                rephraseWithAIParams.promtType = "question";
+                rephraseWithAIParams.promptType = "question";
                 rephraseWithAIParams.questionType = config.type;
                 await say_1.SAY.function({
                     cognigy,