@cognigy/rest-api-client 0.13.2 → 0.14.0

package/build/shared/charts/descriptors/message/question/question.js

@@ -31,7 +31,7 @@
  *	    5.2.4 Sets itself as the next Node and stops execution
  */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.QUESTION = void 0;
+exports.QUESTION = exports.QuestionTypes = void 0;
 //#region Imports
 /* Custom modules */
 const createNodeDescriptor_1 = require("../../../createNodeDescriptor");
@@ -48,6 +48,26 @@ const service_1 = require("../../service");
 const datepickerUtils_1 = require("./utils/datepickerUtils");
 const resetNodeState_1 = require("./utils/resetNodeState");
 const questionHandover_1 = require("./utils/questionHandover");
+const getRephraseWithAIFields_1 = require("../../../helpers/generativeAI/getRephraseWithAIFields");
+var QuestionTypes;
+(function (QuestionTypes) {
+    QuestionTypes[QuestionTypes["date"] = 0] = "date";
+    QuestionTypes[QuestionTypes["keyphrase"] = 1] = "keyphrase";
+    QuestionTypes[QuestionTypes["regex"] = 2] = "regex";
+    QuestionTypes[QuestionTypes["email"] = 3] = "email";
+    QuestionTypes[QuestionTypes["number"] = 4] = "number";
+    QuestionTypes[QuestionTypes["temperature"] = 5] = "temperature";
+    QuestionTypes[QuestionTypes["age"] = 6] = "age";
+    QuestionTypes[QuestionTypes["duration"] = 7] = "duration";
+    QuestionTypes[QuestionTypes["yesNo"] = 8] = "yesNo";
+    QuestionTypes[QuestionTypes["text"] = 9] = "text";
+    QuestionTypes[QuestionTypes["money"] = 10] = "money";
+    QuestionTypes[QuestionTypes["percentage"] = 11] = "percentage";
+    QuestionTypes[QuestionTypes["intent"] = 12] = "intent";
+    QuestionTypes[QuestionTypes["data"] = 13] = "data";
+    QuestionTypes[QuestionTypes["url"] = 14] = "url";
+    QuestionTypes[QuestionTypes["custom"] = 15] = "custom";
+})(QuestionTypes = exports.QuestionTypes || (exports.QuestionTypes = {}));
 //#endregion Interfaces
 exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
     //#region DescriptorFields
@@ -595,6 +615,48 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 value: "handover"
             }
         },
+        {
+            key: "escaleAnswersHandoverEightByEightChannelId",
+            type: "cognigyText",
+            label: "8x8 Channel Id",
+            description: "The 8x8 Channel Id",
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateAnswersHandoverEightByEightQueueId",
+            type: "cognigyText",
+            label: "8x8 Queue Id",
+            description: "The 8x8 Queue Id",
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateAnswersHandoverEightByEightJSONProps",
+            type: "json",
+            label: "8x8 JSON Properties",
+            description: "The 8x8 JSON Properties",
+            defaultValue: [],
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateAnswersHandoverAdditionalCategoryIds",
+            type: "cognigyTextArray",
+            label: "Additional Category Ids",
+            description: "Additional Category Ids to be passed to Ring Central Engage handover provider",
+            defaultValue: [],
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            }
+        },
         {
             key: "escalateAnswersOnce",
             type: "toggle",
@@ -897,6 +959,48 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 value: "handover"
             }
         },
+        {
+            key: "escalateIntentsHandoverEightByEightChannelId",
+            type: "cognigyText",
+            label: "8x8 Channel Id",
+            description: "Channel Id in 8x8",
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateIntentsHandoverEightByEightQueueId",
+            type: "cognigyText",
+            label: "8x8 Queue Id",
+            description: "Queue Id in 8x8",
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateIntentsHandoverEightByEightJSONProps",
+            type: "json",
+            label: "8x8 JSON Properties",
+            description: "JSON Properties in 8x8",
+            defaultValue: [],
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            }
+        },
+        {
+            key: "escalateIntentsHandoverAdditionalCategoryIds",
+            type: "cognigyTextArray",
+            label: "Additional Category Ids",
+            description: "Additional Category Ids to be passed to Ring Central Engage handover provider",
+            defaultValue: [],
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            }
+        },
         {
             key: "escalateIntentsRepromptPrevention",
             type: "toggle",
@@ -951,7 +1055,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         ...(0, datepickerUtils_1.getDatePickerFields)({
             "key": "type",
             "value": "date"
-        })
+        }),
+        ...(0, getRephraseWithAIFields_1.getRephraseWithAIFields)(),
     ].filter(field => !!field),
     sections: [
         {
@@ -1007,6 +1112,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 "escalateIntentsHandoverQuickReply",
                 "escalateIntentsHandoverResolveBehavior",
                 "escalateIntentsHandoverSendResolveEvent",
+                "escalateIntentsHandoverAdditionalCategoryIds",
                 process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateIntentsHandoverLiveAgentInboxId",
                 process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateIntentsAgentAssistInitMessage",
                 process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateIntentsAllowAgentInject",
@@ -1014,6 +1120,9 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 "escalateIntentHandoverSendTranscriptAsFirstMessage",
                 "escalateIntentsHandoverSalesforcePrechatEntities",
                 "escalateIntentsHandoverSalesforcePrechatDetails",
+                "escalateIntentsHandoverEightByEightChannelId",
+                "escalateIntentsHandoverEightByEightQueueId",
+                "escalateIntentsHandoverEightByEightJSONProps",
                 "escalateIntentsRepromptPrevention"
             ].filter(field => !!field)
         },
@@ -1036,6 +1145,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 "escalateAnswersHandoverQuickReply",
                 "escalateAnswersHandoverResolveBehavior",
                 "escalateAnswersHandoverSendResolveEvent",
+                "escalateAnswersHandoverAdditionalCategoryIds",
                 process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateAnswersHandoverLiveAgentInboxId",
                 process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateAnswersAgentAssistInitMessage",
                 process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateAnswersAllowAgentInject",
@@ -1043,6 +1153,9 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 "escalateAnswersHandoverSendTranscriptAsFirstMessage",
                 "escalateAnswersHandoverSalesforcePrechatEntities",
                 "escalateAnswersHandoverSalesforcePrechatDetails",
+                "escalateAnswersHandoverEightByEightChannelId",
+                "escalateAnswersHandoverEightByEightQueueId",
+                "escalateAnswersHandoverEightByEightJSONProps",
                 "escalateAnswersRepromptPrevention",
                 "escalateAnswersOnce",
             ].filter(field => !!field)
@@ -1063,8 +1176,9 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         ...(0, datepickerUtils_1.getDatePickerSections)("Datepicker - ", {
             "key": "type",
             "value": "date"
-        })
-    ],
+        }),
+        (0, getRephraseWithAIFields_1.getRephraseWithAISection)(),
+    ].filter(section => !!section),
     form: [
         { type: "field", key: "type" },
         { type: "field", key: "keyphraseTag" },
@@ -1083,7 +1197,8 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         { type: "section", key: "datepicker_datesettings" },
         { type: "section", key: "datepicker_timesettings" },
         { type: "section", key: "datepicker_enableDisable" },
-        { type: "section", key: "datepicker_advanced" }
+        { type: "section", key: "datepicker_advanced" },
+        { type: "section", key: "aiEnhancedOutput" },
     ],
     preview: {
         key: "say",
@@ -1091,10 +1206,20 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
     },
     tags: ["basic", "message", "nlu"],
     //#endregion DescriptorFields
-    function: async ({ cognigy, nodeId, config, inputOptions }) => {
+    function: async ({ cognigy, nodeId, organisationId, config, inputOptions }) => {
         var _a;
-        const { say, type, validationMessage, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverSendTranscriptAsFirstMessage, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateAnswersHandoverSendResolveEvent, escalateAnswersHandoverResolveBehavior, escalateAnswersAgentAssistInitMessage, escalateAnswersAllowAgentInject, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentHandoverSendTranscriptAsFirstMessage, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsRepromptPrevention, escalateIntentsHandoverSendResolveEvent, escalateIntentsHandoverResolveBehavior, escalateIntentsAgentAssistInitMessage, escalateIntentsAllowAgentInject, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt } = config;
+        const { say, type, validationMessage, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverAdditionalCategoryIds, escalateAnswersHandoverSendTranscriptAsFirstMessage, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateAnswersHandoverEightByEightChannelId, escalateAnswersHandoverEightByEightQueueId, escalateAnswersHandoverEightByEightJSONProps, escalateAnswersHandoverSendResolveEvent, escalateAnswersHandoverResolveBehavior, escalateAnswersAgentAssistInitMessage, escalateAnswersAllowAgentInject, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentsHandoverAdditionalCategoryIds, escalateIntentHandoverSendTranscriptAsFirstMessage, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsHandoverEightByEightChannelId, escalateIntentsHandoverEightByEightQueueId, escalateIntentsHandoverEightByEightJSONProps, escalateIntentsRepromptPrevention, escalateIntentsHandoverSendResolveEvent, escalateIntentsHandoverResolveBehavior, escalateIntentsAgentAssistInitMessage, escalateIntentsAllowAgentInject, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt } = config;
         const { input, context, profile, api } = cognigy;
+        const rephraseWithAIParams = {
+            generativeAI_rephraseOutputMode: config.generativeAI_rephraseOutputMode,
+            generativeAI_temperature: config.generativeAI_temperature,
+            generativeAI_amountOfLastUserInputs: config.generativeAI_amountOfLastUserInputs,
+            generativeAI_customInputs: config.generativeAI_customInputs,
+            promtType: undefined,
+            questionType: undefined,
+            question: undefined,
+            answer: undefined,
+        };
         const activeQuestionHandover = api.getSystemContext(`question-handover-${nodeId}`);
         const hasHandoverCompleted = !!activeQuestionHandover && ((_a = input.handover) === null || _a === void 0 ? void 0 : _a.status) !== "agentInject";
         const shouldEntrypointReset = activeQuestionHandover === null || activeQuestionHandover === void 0 ? void 0 : activeQuestionHandover.resetEntrypoint;
@@ -1102,6 +1227,11 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             (0, resetNodeState_1.resetNodeState)(api, nodeId);
             return;
         }
+        // if we're in a subsequent execution or we want to parse results
+        // immediately on entry, continue with evaluation
+        let result = (0, evaluateQuestionAnswer_1.evaluateQuestionAnswer)({ cognigy, config });
+        // Verify that answer is valid based on some other conditions defined in the function
+        const isValid = (0, validateQuestionAnswer_1.validateQuestionAnswer)(cognigy, config);
         // compute how often this node was hit
         const executionAmount = api.getExecutionAmount(nodeId);
         // compute how long ago this node was hit
@@ -1144,6 +1274,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 }
             });
             const restoredInput = api.getSystemContext("reconfirmationQuestionInput");
+            // Copy specific data of previous input into the current input
             input.intent = restoredInput.intent;
             input.intentScore = restoredInput.intentScore;
             input.intentFlow = restoredInput.intentFlow;
@@ -1151,20 +1282,30 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             input.intentLevel = restoredInput.intentLevel;
             if (res === true) { // the reconfirmation answer was yes-like
                 // get the tentative answer that was given and store it
-                const result = activeQuestion === null || activeQuestion === void 0 ? void 0 : activeQuestion.tentativeAnswer;
-                (0, storeQuestionAnswer_1.storeQuestionAnswer)({ context, contextKey, input, result, storeResultInContext });
+                const activeQuestionResult = activeQuestion === null || activeQuestion === void 0 ? void 0 : activeQuestion.tentativeAnswer;
+                (0, storeQuestionAnswer_1.storeQuestionAnswer)({ context, contextKey, input, result: activeQuestionResult, storeResultInContext });
                 // reset everything and continue to the next node
                 (0, resetNodeState_1.resetNodeState)(api, nodeId);
                 return;
             }
             else if (res !== false) { // the reconfirmation answer was invalid (e.g. no yes-like or no-like answer)
+                if (result !== null && result !== undefined && isValid) {
+                    // we need to store the updated input, to be able to restore it afterwards. If we don't do this, then we
+                    // will lose data of the current input that was sent by the user. This could happen when the setting
+                    // "Skip if Answer in Input" is enabled and updated information is sent instead of saying "yes" or "no". 
+                    api.setSystemContext("reconfirmationQuestionInput", input);
+                    // remember the given answer in the activeQuestion object
+                    activeQuestion.tentativeAnswer = result;
+                    // remember a shortform of the given answer in the activeQuestion object
+                    activeQuestion.tentativeAnswerShortform = (0, generateAnswerShortForm_1.generateAnswerShortForm)(type, result, cognigy.input.text);
+                }
                 // output reconfirmation reprompt
                 if (reconfirmationQuestionReprompt) {
-                    say_1.SAY.function({ cognigy, childConfigs: [], nodeId, config: { say: { type: "text", text: [reconfirmationQuestionReprompt] } } });
+                    await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { say: { type: "text", text: [reconfirmationQuestionReprompt] } } });
                 }
                 // output reconfirmationQuestion
                 const tentativeAnswerShortform = (activeQuestion === null || activeQuestion === void 0 ? void 0 : activeQuestion.tentativeAnswerShortform) || "";
-                say_1.SAY.function({ cognigy, childConfigs: [], nodeId, config: { say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", tentativeAnswerShortform)] } } });
+                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", tentativeAnswerShortform)] } } });
                 // set myself as next node and stop
                 api.setNextNode(nodeId);
                 api.stopExecution();
@@ -1172,7 +1313,12 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             }
             else { // the reconfirmation answer was no-like
                 // delete all remnants of this reconfirmation
-                api.deleteSystemContext('activeQuestion');
+                // Do not delete the "activeQuestion" when there is a reconfirmation process in progress. Otherwise, we
+                // would lose activeQuestion.tentativeAnswer when the reconfirmation succeeds with "yes". The result would
+                // then be empty.
+                if (!(result !== null && result !== undefined && isValid)) {
+                    api.deleteSystemContext('activeQuestion');
+                }
                 api.deleteSystemContext('reconfirmationQuestionInProgress');
                 api.deleteSystemContext("reconfirmationQuestionInput");
                 // pretend the question was never asked and continue
@@ -1222,7 +1368,9 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
         // #region 2 FirstTimeNodeIsHit
         // if it's the first execution and you don't force evaluation on first execution, ask the question
         if (isFirstExecution && !parseResultOnEntry) {
-            say_1.SAY.function({ cognigy, childConfigs: [], nodeId, config: { say } });
+            rephraseWithAIParams.promtType = "question";
+            rephraseWithAIParams.questionType = config.type;
+            await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ say }, rephraseWithAIParams) });
             if (config.type === "date" && !config.datepicker_hidePicker) {
                 (0, datepickerUtils_1.showDatePicker)(cognigy, config);
             }
@@ -1232,9 +1380,6 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             return;
         }
         // #endregion 2 FirstTimeNodeIsHit
-        // if we're in a subsequent execution or we want to parse results
-        // immediately on entry, continue with evaluation
-        let result = (0, evaluateQuestionAnswer_1.evaluateQuestionAnswer)({ cognigy, config });
         // #endregion 4 RunQuestionAnswerValidation
         // #region 4.1 ResultLocationHandling
         // if a result location was specified, try to get the result from that location 
@@ -1253,7 +1398,6 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             }
         }
         // #endregion 4.1 ResultLocationHandling
-        const isValid = (0, validateQuestionAnswer_1.validateQuestionAnswer)(cognigy, config);
         // hard check against null & undefined, because result can be 0 or false
         if (result !== null && result !== undefined && isValid) {
             // #region 5.1 AnswerIsValid
@@ -1264,7 +1408,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 // remember a shortform of the given answer in the activeQuestion object
                 activeQuestion.tentativeAnswerShortform = (0, generateAnswerShortForm_1.generateAnswerShortForm)(type, result, cognigy.input.text);
                 // Output reconfirmationQuestion
-                say_1.SAY.function({ cognigy, childConfigs: [], nodeId, config: { say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", activeQuestion.tentativeAnswerShortform)] } } });
+                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", activeQuestion.tentativeAnswerShortform)] } } });
                 // remember that we are in reconfirmation mode and stop
                 api.setSystemContext("reconfirmationQuestionInProgress", true);
                 // we need to store the input, to be able to restore it afterwards
@@ -1320,6 +1464,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                 cognigy,
                                 childConfigs: [],
                                 nodeId,
+                                organisationId,
                                 config: {
                                     flowNode: escalateIntentsGotoTarget,
                                     absorbContext: false,
@@ -1344,6 +1489,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                 cognigy,
                                 childConfigs: [],
                                 nodeId,
+                                organisationId,
                                 config: {
                                     flowNode: escalateIntentsExecuteTarget,
                                     absorbContext: false,
@@ -1380,10 +1526,11 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                             api.deleteSystemContext('activeQuestion');
                             return;
                         case "text":
-                            say_1.SAY.function({
+                            await say_1.SAY.function({
                                 cognigy,
                                 childConfigs: [],
                                 nodeId,
+                                organisationId,
                                 config: { say: escalateIntentsMessage }
                             });
                             if (escalateIntentsRepromptPrevention) {
@@ -1410,11 +1557,15 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                     repeatHandoverMessage: escalateIntentsRepeatHandoverMessage,
                                     cancelIntent: escalateIntentsHandoverCancelIntent,
                                     quickReply: escalateIntentsHandoverQuickReply,
+                                    additionalCategoryIds: escalateIntentsHandoverAdditionalCategoryIds || [],
                                     chatwootInboxId: escalateIntentsHandoverChatwootInboxId,
                                     liveAgentInboxId: escalateIntentsHandoverLiveAgentInboxId,
                                     sendTranscriptAsFirstMessage: escalateIntentHandoverSendTranscriptAsFirstMessage,
                                     salesforcePrechatEntities: escalateIntentsHandoverSalesforcePrechatEntities,
                                     salesforcePrechatDetails: escalateIntentsHandoverSalesforcePrechatDetails,
+                                    eightByEightChannelId: escalateIntentsHandoverEightByEightChannelId,
+                                    eightByEightQueueId: escalateIntentsHandoverEightByEightQueueId,
+                                    eightByEightJSONProps: escalateIntentsHandoverEightByEightJSONProps || [],
                                     sendResolveEvent: escalateIntentsHandoverSendResolveEvent,
                                     resolveBehavior: escalateIntentsHandoverResolveBehavior,
                                     agentAssistInitMessage: escalateIntentsAgentAssistInitMessage,
@@ -1458,6 +1609,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                 cognigy,
                                 childConfigs: [],
                                 nodeId,
+                                organisationId,
                                 config: {
                                     flowNode: escalateAnswersGotoTarget,
                                     absorbContext: false,
@@ -1482,6 +1634,7 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                 cognigy,
                                 childConfigs: [],
                                 nodeId,
+                                organisationId,
                                 config: {
                                     flowNode: escalateAnswersExecuteTarget,
                                     absorbContext: false,
@@ -1516,10 +1669,11 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                             api.deleteSystemContext('activeQuestion');
                             return;
                         case "text":
-                            say_1.SAY.function({
+                            await say_1.SAY.function({
                                 cognigy,
                                 childConfigs: [],
                                 nodeId,
+                                organisationId,
                                 config: { say: escalateAnswersMessage }
                             });
                             if (escalateAnswersRepromptPrevention) {
@@ -1548,9 +1702,13 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
                                     quickReply: escalateAnswersHandoverQuickReply,
                                     chatwootInboxId: escalateAnswersHandoverChatwootInboxId,
                                     liveAgentInboxId: escalateAnswersHandoverLiveAgentInboxId,
+                                    additionalCategoryIds: escalateAnswersHandoverAdditionalCategoryIds || [],
                                     sendTranscriptAsFirstMessage: escalateAnswersHandoverSendTranscriptAsFirstMessage,
                                     salesforcePrechatEntities: escalateAnswersHandoverSalesforcePrechatEntities,
                                     salesforcePrechatDetails: escalateAnswersHandoverSalesforcePrechatDetails,
+                                    eightByEightChannelId: escalateAnswersHandoverEightByEightChannelId,
+                                    eightByEightQueueId: escalateAnswersHandoverEightByEightQueueId,
+                                    eightByEightJSONProps: escalateAnswersHandoverEightByEightJSONProps || [],
                                     sendResolveEvent: escalateAnswersHandoverSendResolveEvent,
                                     resolveBehavior: escalateAnswersHandoverResolveBehavior,
                                     agentAssistInitMessage: escalateAnswersAgentAssistInitMessage,
@@ -1576,14 +1734,21 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             if (validationMessage && !isFirstExecution && sayReprompt) {
                 activeQuestion.repromptCount++;
                 /* Output Reprompt Message */
-                say_1.SAY.function({ cognigy, childConfigs: [], nodeId, config: { say: { type: "text", text: [validationMessage] } } });
+                rephraseWithAIParams.promtType = "reprompt";
+                rephraseWithAIParams.questionType = config.type;
+                rephraseWithAIParams.question = say.text[0];
+                rephraseWithAIParams.answer = input.text;
+                await say_1.SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ say: { type: "text", text: [validationMessage] } }, rephraseWithAIParams) });
                 /* If repeat toggle is on, also output question (and maybe datepicker) again */
                 if (validationRepeat) {
-                    say_1.SAY.function({
+                    rephraseWithAIParams.promtType = "question";
+                    rephraseWithAIParams.questionType = config.type;
+                    await say_1.SAY.function({
                         cognigy,
                         childConfigs: [],
                         nodeId,
-                        config: { say }
+                        organisationId,
+                        config: Object.assign({ say }, rephraseWithAIParams)
                     });
                     if (config.type === "date" && !config.datepicker_hidePicker) {
                         (0, datepickerUtils_1.showDatePicker)(cognigy, config);
@@ -1592,11 +1757,14 @@ exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
             }
             else {
                 // output actual question
-                say_1.SAY.function({
+                rephraseWithAIParams.promtType = "question";
+                rephraseWithAIParams.questionType = config.type;
+                await say_1.SAY.function({
                     cognigy,
                     childConfigs: [],
                     nodeId,
-                    config: { say }
+                    organisationId,
+                    config: Object.assign({ say }, rephraseWithAIParams)
                 });
                 if (config.type === "date" && !config.datepicker_hidePicker) {
                     (0, datepickerUtils_1.showDatePicker)(cognigy, config);

package/build/shared/charts/descriptors/message/say.js

@@ -3,6 +3,8 @@ Object.defineProperty(exports, "__esModule", { value: true });
 exports.SAY = void 0;
 /* Custom modules */
 const createNodeDescriptor_1 = require("../../createNodeDescriptor");
+const getRephraseWithAIFields_1 = require("../../helpers/generativeAI/getRephraseWithAIFields");
+const rephraseSentenceWithAi_1 = require("../../helpers/generativeAI/rephraseSentenceWithAi");
 exports.SAY = (0, createNodeDescriptor_1.createNodeDescriptor)({
     type: "say",
     defaultLabel: "Say",
@@ -24,14 +26,22 @@ exports.SAY = (0, createNodeDescriptor_1.createNodeDescriptor)({
                 _cognigy: {},
             },
         },
+        ...(0, getRephraseWithAIFields_1.getRephraseWithAIFields)(),
+    ].filter(field => !!field),
+    sections: [
+        (0, getRephraseWithAIFields_1.getRephraseWithAISection)(),
+    ].filter(section => !!section),
+    form: [
+        { type: "field", key: "say" },
+        { type: "section", key: "aiEnhancedOutput" },
     ],
     preview: {
         key: "say",
         type: "sayNode",
     },
     tags: ["basic", "message"],
-    function: async ({ cognigy, config, nodeId }) => {
-        var _a;
+    function: async ({ cognigy, config, nodeId, organisationId }) => {
+        var _a, _b, _c, _d, _e, _f;
         const { api } = cognigy;
         const { text, loop, linear, type, _data } = config.say;
         /*Say nodes are always forwardable */
@@ -80,9 +90,30 @@ exports.SAY = (0, createNodeDescriptor_1.createNodeDescriptor)({
             if ((_a = _data === null || _data === void 0 ? void 0 : _data._cognigy) === null || _a === void 0 ? void 0 : _a._default) {
                 delete _data._cognigy._default;
             }
+            outputText = await (0, rephraseSentenceWithAi_1.rephraseSentenceWithAI)(outputText, config, api, organisationId);
             api.say(outputText, _data, settings);
         }
         else {
+            const _cognigyDefault = (_b = _data === null || _data === void 0 ? void 0 : _data._cognigy) === null || _b === void 0 ? void 0 : _b._default;
+            const typeKey = "_" + type;
+            if (type === "quickReplies" || type === "buttons") {
+                if (((_c = _cognigyDefault === null || _cognigyDefault === void 0 ? void 0 : _cognigyDefault[typeKey]) === null || _c === void 0 ? void 0 : _c.text) && (_cognigyDefault === null || _cognigyDefault === void 0 ? void 0 : _cognigyDefault[typeKey].fallbackText)) {
+                    const result = await (0, rephraseSentenceWithAi_1.rephraseMultipleSentencesWithAI)([_cognigyDefault[typeKey].text, _cognigyDefault[typeKey].fallbackText], config, api, organisationId);
+                    if (result.length === 2) {
+                        _cognigyDefault[typeKey].text = result[0];
+                        _cognigyDefault[typeKey].fallbackText = result[1];
+                    }
+                }
+                else if ((_d = _cognigyDefault === null || _cognigyDefault === void 0 ? void 0 : _cognigyDefault[typeKey]) === null || _d === void 0 ? void 0 : _d.text) {
+                    _cognigyDefault[typeKey].text = await (0, rephraseSentenceWithAi_1.rephraseSentenceWithAI)(_cognigyDefault[typeKey].text, config, api, organisationId);
+                }
+                else if ((_e = _cognigyDefault === null || _cognigyDefault === void 0 ? void 0 : _cognigyDefault[typeKey]) === null || _e === void 0 ? void 0 : _e.fallbackText) {
+                    _cognigyDefault[typeKey].fallbackText = await (0, rephraseSentenceWithAi_1.rephraseSentenceWithAI)(_cognigyDefault[typeKey].fallbackText, config, api, organisationId);
+                }
+            }
+            else if ((_f = _cognigyDefault === null || _cognigyDefault === void 0 ? void 0 : _cognigyDefault[typeKey]) === null || _f === void 0 ? void 0 : _f.fallbackText) {
+                _cognigyDefault[typeKey].fallbackText = await (0, rephraseSentenceWithAi_1.rephraseSentenceWithAI)(_cognigyDefault[typeKey].fallbackText, config, api, organisationId);
+            }
             /**
              * This is a say node which is set to a type other than 'text' -
              * so we have one of the new rich-media types such as 'gallery'