@cognigy/rest-api-client 0.12.0 → 0.13.0

package/build/shared/charts/descriptors/message/checkChannelChange/onNo.js

@@ -3,7 +3,7 @@ Object.defineProperty(exports, "__esModule", { value: true });
 exports.ON_NO = void 0;
 /* Custom modules */
 const createNodeDescriptor_1 = require("../../../createNodeDescriptor");
-exports.ON_NO = createNodeDescriptor_1.createNodeDescriptor({
+exports.ON_NO = (0, createNodeDescriptor_1.createNodeDescriptor)({
     type: "onNo",
     parentType: 'checkChannelChange',
     defaultLabel: "On No",

package/build/shared/charts/descriptors/message/checkChannelChange/onYes.js

@@ -3,7 +3,7 @@ Object.defineProperty(exports, "__esModule", { value: true });
 exports.ON_YES = void 0;
 /* Custom modules */
 const createNodeDescriptor_1 = require("../../../createNodeDescriptor");
-exports.ON_YES = createNodeDescriptor_1.createNodeDescriptor({
+exports.ON_YES = (0, createNodeDescriptor_1.createNodeDescriptor)({
     type: "onYes",
     parentType: "checkChannelChange",
     defaultLabel: "On Yes",

package/build/shared/charts/descriptors/message/checkChannelChange/unchanged.js

@@ -3,7 +3,7 @@ Object.defineProperty(exports, "__esModule", { value: true });
 exports.UNCHANGED = void 0;
 /* Custom modules */
 const createNodeDescriptor_1 = require("../../../createNodeDescriptor");
-exports.UNCHANGED = createNodeDescriptor_1.createNodeDescriptor({
+exports.UNCHANGED = (0, createNodeDescriptor_1.createNodeDescriptor)({
     type: "unchanged",
     parentType: 'checkChannelChange',
     defaultLabel: "Unchanged",

package/build/shared/charts/descriptors/message/datePicker.js

@@ -10,7 +10,7 @@ const datepickerUtils_1 = require("./question/utils/datepickerUtils");
  * Purpose:
  * Opens the datepicker to let the user pick a date
  */
-exports.DATE_PICKER = createNodeDescriptor_1.createNodeDescriptor({
+exports.DATE_PICKER = (0, createNodeDescriptor_1.createNodeDescriptor)({
     type: "datePicker",
     defaultLabel: "Datepicker",
     summary: "Opens the datepicker on webchat to let the user pick a date",
@@ -21,8 +21,8 @@ exports.DATE_PICKER = createNodeDescriptor_1.createNodeDescriptor({
         key: "datepicker_eventName",
         type: "text"
     },
-    fields: [].concat(datepickerUtils_1.getDatePickerFields()),
-    sections: [].concat(datepickerUtils_1.getDatePickerSections("")),
+    fields: [].concat((0, datepickerUtils_1.getDatePickerFields)()),
+    sections: [].concat((0, datepickerUtils_1.getDatePickerSections)("")),
     form: [
         { type: "field", key: "datepicker_eventName" },
         { type: "field", key: "datepicker_locale" },
@@ -33,9 +33,9 @@ exports.DATE_PICKER = createNodeDescriptor_1.createNodeDescriptor({
         { type: "section", key: "datepicker_enableDisable" },
         { type: "section", key: "datepicker_advanced" }
     ],
-    tags: ["message"],
+    tags: ["data"],
     function: async ({ cognigy, config }) => {
-        datepickerUtils_1.showDatePicker(cognigy, config);
+        (0, datepickerUtils_1.showDatePicker)(cognigy, config);
     }
 });
 //# sourceMappingURL=datePicker.js.map

package/build/shared/charts/descriptors/message/question/onAnswer.js

@@ -3,7 +3,7 @@ Object.defineProperty(exports, "__esModule", { value: true });
 exports.ON_ANSWER = void 0;
 /* Custom modules */
 const createNodeDescriptor_1 = require("../../../createNodeDescriptor");
-exports.ON_ANSWER = createNodeDescriptor_1.createNodeDescriptor({
+exports.ON_ANSWER = (0, createNodeDescriptor_1.createNodeDescriptor)({
     type: "onAnswer",
     parentType: 'optionalQuestion',
     defaultLabel: "On Answer",

package/build/shared/charts/descriptors/message/question/onQuestion.js

@@ -3,7 +3,7 @@ Object.defineProperty(exports, "__esModule", { value: true });
 exports.ON_QUESTION = void 0;
 /* Custom modules */
 const createNodeDescriptor_1 = require("../../../createNodeDescriptor");
-exports.ON_QUESTION = createNodeDescriptor_1.createNodeDescriptor({
+exports.ON_QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
     type: "onQuestion",
     parentType: 'optionalQuestion',
     defaultLabel: "On Question",

package/build/shared/charts/descriptors/message/question/optionalQuestion.js

@@ -6,7 +6,7 @@ const createNodeDescriptor_1 = require("../../../createNodeDescriptor");
 const evaluateQuestionAnswer_1 = require("./utils/evaluateQuestionAnswer");
 const say_1 = require("../say");
 const BaseContext_1 = require("../../../../helper/BaseContext");
-exports.OPTIONAL_QUESTION = createNodeDescriptor_1.createNodeDescriptor({
+exports.OPTIONAL_QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
     type: "optionalQuestion",
     defaultLabel: "Optional Question",
     summary: "Ask a question and continues the Flow",
@@ -291,7 +291,7 @@ exports.OPTIONAL_QUESTION = createNodeDescriptor_1.createNodeDescriptor({
             }
             return;
         }
-        const result = evaluateQuestionAnswer_1.evaluateQuestionAnswer({ cognigy, config });
+        const result = (0, evaluateQuestionAnswer_1.evaluateQuestionAnswer)({ cognigy, config });
         if (storeResultInContext && contextKey) {
             // check whether contextKey is a deep query and set
             // context storage location accordingly

package/build/shared/charts/descriptors/message/question/question.js

@@ -47,8 +47,9 @@ const validateQuestionAnswer_1 = require("./utils/validateQuestionAnswer");
 const service_1 = require("../../service");
 const datepickerUtils_1 = require("./utils/datepickerUtils");
 const resetNodeState_1 = require("./utils/resetNodeState");
+const questionHandover_1 = require("./utils/questionHandover");
 //#endregion Interfaces
-exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
+exports.QUESTION = (0, createNodeDescriptor_1.createNodeDescriptor)({
     //#region DescriptorFields
     type: "question",
     defaultLabel: "Question",
@@ -453,6 +454,59 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                 value: "handover"
             }
         },
+        {
+            key: "escalateAnswersHandoverResolveBehavior",
+            type: "select",
+            label: "On Resolve Behavior",
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            },
+            defaultValue: "continueEntrypoint",
+            params: {
+                options: [
+                    {
+                        label: "Continue Flow below this Node",
+                        value: "resetEntrypoint"
+                    },
+                    {
+                        label: "Continue Flow at current Entrypoint",
+                        value: "continueEntrypoint",
+                    },
+                ],
+            },
+        },
+        {
+            key: "escalateAnswersHandoverSendResolveEvent",
+            type: "toggle",
+            label: "Send resolve event to Virtual Agent",
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            },
+            defaultValue: false,
+        },
+        process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
+            key: "escalateAnswersAllowAgentInject",
+            type: "toggle",
+            label: "Live Agent - Allow to reply as user via UI",
+            description: "Display a button allowing human agents to reply as end user",
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            },
+            defaultValue: true,
+        },
+        process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
+            key: "escalateAnswersAgentAssistInitMessage",
+            type: "cognigyText",
+            label: "Live Agent - Initial Whisper Assist Trigger",
+            description: "If an Assist Flow is configured, this trigger message is sent to it as an input upon Live Agent handover",
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            }
+        },
         {
             key: "escalateAnswersRepeatHandoverMessage",
             type: "toggle",
@@ -504,6 +558,17 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                 value: "handover"
             }
         },
+        {
+            key: "escalateAnswersHandoverSendTranscriptAsFirstMessage",
+            type: "toggle",
+            label: "Salesforce Send Trascript As First Message",
+            description: "The Salesforce receives conversation transcript as a first message.",
+            defaultValue: false,
+            condition: {
+                key: "escalateAnswersAction",
+                value: "handover"
+            }
+        },
         {
             key: "escalateAnswersHandoverSalesforcePrechatEntities",
             type: "json",
@@ -722,6 +787,49 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                 value: "handover"
             }
         },
+        {
+            key: "escalateIntentsHandoverResolveBehavior",
+            type: "select",
+            label: "On Resolve Behavior",
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            },
+            defaultValue: "continueEntrypoint",
+            params: {
+                options: [
+                    {
+                        label: "Continue Flow below this Node",
+                        value: "resetEntrypoint"
+                    },
+                    {
+                        label: "Continue Flow at current Entrypoint",
+                        value: "continueEntrypoint",
+                    },
+                ],
+            },
+        },
+        {
+            key: "escalateIntentsHandoverSendResolveEvent",
+            type: "toggle",
+            label: "Send resolve event to Virtual Agent",
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            },
+            defaultValue: false,
+        },
+        process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
+            key: "escalateIntentsAllowAgentInject",
+            type: "toggle",
+            label: "Live Agent - Allow to reply as user via UI",
+            description: "Display a button allowing human agents to reply as end user",
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            },
+            defaultValue: true,
+        },
         process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
             key: "escalateIntentsHandoverLiveAgentInboxId",
             type: "cognigyText",
@@ -732,6 +840,16 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                 value: "handover"
             }
         },
+        process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
+            key: "escalateIntentsAgentAssistInitMessage",
+            type: "cognigyText",
+            label: "Live Agent - Initial Whisper Assist Trigger",
+            description: "If an Assist Flow is configured, this trigger message is sent to it as an input upon Live Agent handover",
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            }
+        },
         {
             key: "escalateIntentsHandoverChatwootInboxId",
             type: "cognigyText",
@@ -742,6 +860,17 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                 value: "handover"
             }
         },
+        {
+            key: "escalateIntentHandoverSendTranscriptAsFirstMessage",
+            type: "toggle",
+            label: "Salesforce Send Trascript As First Message",
+            description: "The Salesforce receives conversation transcript as a first message.",
+            defaultValue: false,
+            condition: {
+                key: "escalateIntentsAction",
+                value: "handover"
+            }
+        },
         {
             key: "escalateIntentsHandoverSalesforcePrechatEntities",
             type: "json",
@@ -815,7 +944,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                 value: "reconfirm"
             }
         },
-        ...datepickerUtils_1.getDatePickerFields({
+        ...(0, datepickerUtils_1.getDatePickerFields)({
             "key": "type",
             "value": "date"
         })
@@ -872,8 +1001,13 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                 "escalateIntentsRepeatHandoverMessage",
                 "escalateIntentsHandoverCancelIntent",
                 "escalateIntentsHandoverQuickReply",
+                "escalateIntentsHandoverResolveBehavior",
+                "escalateIntentsHandoverSendResolveEvent",
                 process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateIntentsHandoverLiveAgentInboxId",
+                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateIntentsAgentAssistInitMessage",
+                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateIntentsAllowAgentInject",
                 "escalateIntentsHandoverChatwootInboxId",
+                "escalateIntentHandoverSendTranscriptAsFirstMessage",
                 "escalateIntentsHandoverSalesforcePrechatEntities",
                 "escalateIntentsHandoverSalesforcePrechatDetails",
                 "escalateIntentsRepromptPrevention"
@@ -896,8 +1030,13 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                 "escalateAnswersRepeatHandoverMessage",
                 "escalateAnswersHandoverCancelIntent",
                 "escalateAnswersHandoverQuickReply",
+                "escalateAnswersHandoverResolveBehavior",
+                "escalateAnswersHandoverSendResolveEvent",
                 process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateAnswersHandoverLiveAgentInboxId",
+                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateAnswersAgentAssistInitMessage",
+                process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && "escalateAnswersAllowAgentInject",
                 "escalateAnswersHandoverChatwootInboxId",
+                "escalateAnswersHandoverSendTranscriptAsFirstMessage",
                 "escalateAnswersHandoverSalesforcePrechatEntities",
                 "escalateAnswersHandoverSalesforcePrechatDetails",
                 "escalateAnswersRepromptPrevention",
@@ -917,7 +1056,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                 "maxExecutionDiff",
             ]
         },
-        ...datepickerUtils_1.getDatePickerSections("Datepicker - ", {
+        ...(0, datepickerUtils_1.getDatePickerSections)("Datepicker - ", {
             "key": "type",
             "value": "date"
         })
@@ -949,8 +1088,16 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
     tags: ["basic", "message", "nlu"],
     //#endregion DescriptorFields
     function: async ({ cognigy, nodeId, config, inputOptions }) => {
-        const { say, type, validationMessage, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsRepromptPrevention, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt } = config;
+        var _a;
+        const { say, type, validationMessage, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverSendTranscriptAsFirstMessage, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateAnswersHandoverSendResolveEvent, escalateAnswersHandoverResolveBehavior, escalateAnswersAgentAssistInitMessage, escalateAnswersAllowAgentInject, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentHandoverSendTranscriptAsFirstMessage, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsRepromptPrevention, escalateIntentsHandoverSendResolveEvent, escalateIntentsHandoverResolveBehavior, escalateIntentsAgentAssistInitMessage, escalateIntentsAllowAgentInject, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt } = config;
         const { input, context, profile, api } = cognigy;
+        const activeQuestionHandover = api.getSystemContext(`question-handover-${nodeId}`);
+        const hasHandoverCompleted = !!activeQuestionHandover && ((_a = input.handover) === null || _a === void 0 ? void 0 : _a.status) !== "agentInject";
+        const shouldEntrypointReset = activeQuestionHandover === null || activeQuestionHandover === void 0 ? void 0 : activeQuestionHandover.resetEntrypoint;
+        if (hasHandoverCompleted && shouldEntrypointReset) {
+            (0, resetNodeState_1.resetNodeState)(api, nodeId);
+            return;
+        }
         // compute how often this node was hit
         const executionAmount = api.getExecutionAmount(nodeId);
         // compute how long ago this node was hit
@@ -987,7 +1134,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
         // #region 0 CheckIfReconfirmationInProgress
         if (api.getSystemContext("reconfirmationQuestionInProgress")) {
             // if this is the case, we are now a YN question
-            let res = evaluateQuestionAnswer_1.evaluateQuestionAnswer({
+            let res = (0, evaluateQuestionAnswer_1.evaluateQuestionAnswer)({
                 cognigy, config: {
                     "type": "yesNo"
                 }
@@ -1001,9 +1148,9 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
             if (res === true) { // the reconfirmation answer was yes-like
                 // get the tentative answer that was given and store it
                 const result = activeQuestion === null || activeQuestion === void 0 ? void 0 : activeQuestion.tentativeAnswer;
-                storeQuestionAnswer_1.storeQuestionAnswer({ context, contextKey, input, result, storeResultInContext });
+                (0, storeQuestionAnswer_1.storeQuestionAnswer)({ context, contextKey, input, result, storeResultInContext });
                 // reset everything and continue to the next node
-                resetNodeState_1.resetNodeState(api, nodeId);
+                (0, resetNodeState_1.resetNodeState)(api, nodeId);
                 return;
             }
             else if (res !== false) { // the reconfirmation answer was invalid (e.g. no yes-like or no-like answer)
@@ -1037,8 +1184,8 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
             // calculate the question diff. last step - recent step
             let questionDiff = 0;
             if (executionAmount > 1) {
-                // Calculate the question diff from the first lastExecutedAt				
-                questionDiff = executionDiff - lastExecutionMarker;
+                // Calculate the question diff from the first lastExecutedAt
+                questionDiff = executionDiff;
             }
             let validateAnswer = questionDiff <= maxExecutionDiff;
             // If we don't want to validate due to an exceeded forget question
@@ -1073,7 +1220,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
         if (isFirstExecution && !parseResultOnEntry) {
             say_1.SAY.function({ cognigy, childConfigs: [], nodeId, config: { say } });
             if (config.type === "date" && !config.datepicker_hidePicker) {
-                datepickerUtils_1.showDatePicker(cognigy, config);
+                (0, datepickerUtils_1.showDatePicker)(cognigy, config);
             }
             api.setLastExecutionMarker(nodeId, cognigy.input.execution);
             api.setNextNode(nodeId);
@@ -1083,7 +1230,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
         // #endregion 2 FirstTimeNodeIsHit
         // if we're in a subsequent execution or we want to parse results
         // immediately on entry, continue with evaluation
-        let result = evaluateQuestionAnswer_1.evaluateQuestionAnswer({ cognigy, config });
+        let result = (0, evaluateQuestionAnswer_1.evaluateQuestionAnswer)({ cognigy, config });
         // #endregion 4 RunQuestionAnswerValidation
         // #region 4.1 ResultLocationHandling
         // if a result location was specified, try to get the result from that location 
@@ -1094,7 +1241,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
             if (storeDetailedResults && result !== null && result !== undefined) {
                 result = {
                     "value": result,
-                    "question": getQuestionText_1.getQuestionText(config),
+                    "question": (0, getQuestionText_1.getQuestionText)(config),
                     "timestamp": cognigy.input.currentTime.ISODate,
                     "answer": cognigy.input.text,
                     "answerData": cognigy.input.data
@@ -1102,7 +1249,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
             }
         }
         // #endregion 4.1 ResultLocationHandling
-        const isValid = validateQuestionAnswer_1.validateQuestionAnswer(cognigy, config);
+        const isValid = (0, validateQuestionAnswer_1.validateQuestionAnswer)(cognigy, config);
         // hard check against null & undefined, because result can be 0 or false
         if (result !== null && result !== undefined && isValid) {
             // #region 5.1 AnswerIsValid
@@ -1111,7 +1258,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                 // remember the given answer in the activeQuestion object
                 activeQuestion.tentativeAnswer = result;
                 // remember a shortform of the given answer in the activeQuestion object
-                activeQuestion.tentativeAnswerShortform = generateAnswerShortForm_1.generateAnswerShortForm(type, result, cognigy.input.text);
+                activeQuestion.tentativeAnswerShortform = (0, generateAnswerShortForm_1.generateAnswerShortForm)(type, result, cognigy.input.text);
                 // Output reconfirmationQuestion
                 say_1.SAY.function({ cognigy, childConfigs: [], nodeId, config: { say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", activeQuestion.tentativeAnswerShortform)] } } });
                 // remember that we are in reconfirmation mode and stop
@@ -1125,7 +1272,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
             }
             else {
                 // #region 5.1.2 StoreAnswerInContextOrInput
-                storeQuestionAnswer_1.storeQuestionAnswer({ context, contextKey, input, result, storeResultInContext });
+                (0, storeQuestionAnswer_1.storeQuestionAnswer)({ context, contextKey, input, result, storeResultInContext });
                 // #endregion 5.1.2 StoreAnswerInContextOrInput
                 // #region 5.1.3 StoreAnswerInProfile
                 // if profile storage is requested, also store in contact profile
@@ -1155,7 +1302,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                     sayReprompt = false;
                 }
                 else if (input.intent && input.intentScore >= escalateIntentsThreshold && escalateIntentsValidIntents.indexOf(input.intent) > -1) {
-                    // User has triggered intent escalation					
+                    // User has triggered intent escalation
                     escalatedInIntent = true;
                     activeQuestion.escalationCount++;
                     switch (escalateIntentsAction) {
@@ -1240,7 +1387,16 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                             }
                             break;
                         case "handover":
-                            resetNodeState_1.resetNodeState(api, nodeId);
+                            // avoid a second handover escalation
+                            if (lastEscalation) {
+                                break;
+                            }
+                            (0, questionHandover_1.questionHandover)({
+                                api,
+                                input,
+                                nodeId,
+                                resolveBehavior: escalateIntentsHandoverResolveBehavior,
+                            });
                             await service_1.HANDOVER_V2.function({
                                 cognigy,
                                 childConfigs: [],
@@ -1252,9 +1408,15 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                                     quickReply: escalateIntentsHandoverQuickReply,
                                     chatwootInboxId: escalateIntentsHandoverChatwootInboxId,
                                     liveAgentInboxId: escalateIntentsHandoverLiveAgentInboxId,
+                                    sendTranscriptAsFirstMessage: escalateIntentHandoverSendTranscriptAsFirstMessage,
                                     salesforcePrechatEntities: escalateIntentsHandoverSalesforcePrechatEntities,
-                                    salesforcePrechatDetails: escalateIntentsHandoverSalesforcePrechatDetails
-                                }
+                                    salesforcePrechatDetails: escalateIntentsHandoverSalesforcePrechatDetails,
+                                    sendResolveEvent: escalateIntentsHandoverSendResolveEvent,
+                                    resolveBehavior: escalateIntentsHandoverResolveBehavior,
+                                    agentAssistInitMessage: escalateIntentsAgentAssistInitMessage,
+                                    allowAgentInject: escalateIntentsAllowAgentInject,
+                                },
+                                nodeType: "question",
                             });
                             return;
                     }
@@ -1361,7 +1523,16 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                             }
                             break;
                         case "handover":
-                            resetNodeState_1.resetNodeState(api, nodeId);
+                            // avoid a second handover escalation
+                            if (lastEscalation) {
+                                break;
+                            }
+                            (0, questionHandover_1.questionHandover)({
+                                api,
+                                input,
+                                nodeId,
+                                resolveBehavior: escalateAnswersHandoverResolveBehavior,
+                            });
                             await service_1.HANDOVER_V2.function({
                                 cognigy,
                                 childConfigs: [],
@@ -1373,9 +1544,15 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                                     quickReply: escalateAnswersHandoverQuickReply,
                                     chatwootInboxId: escalateAnswersHandoverChatwootInboxId,
                                     liveAgentInboxId: escalateAnswersHandoverLiveAgentInboxId,
+                                    sendTranscriptAsFirstMessage: escalateAnswersHandoverSendTranscriptAsFirstMessage,
                                     salesforcePrechatEntities: escalateAnswersHandoverSalesforcePrechatEntities,
-                                    salesforcePrechatDetails: escalateAnswersHandoverSalesforcePrechatDetails
-                                }
+                                    salesforcePrechatDetails: escalateAnswersHandoverSalesforcePrechatDetails,
+                                    sendResolveEvent: escalateAnswersHandoverSendResolveEvent,
+                                    resolveBehavior: escalateAnswersHandoverResolveBehavior,
+                                    agentAssistInitMessage: escalateAnswersAgentAssistInitMessage,
+                                    allowAgentInject: escalateAnswersAllowAgentInject,
+                                },
+                                nodeType: "question",
                             });
                             return;
                     }
@@ -1405,7 +1582,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                         config: { say }
                     });
                     if (config.type === "date" && !config.datepicker_hidePicker) {
-                        datepickerUtils_1.showDatePicker(cognigy, config);
+                        (0, datepickerUtils_1.showDatePicker)(cognigy, config);
                     }
                 }
             }
@@ -1418,7 +1595,7 @@ exports.QUESTION = createNodeDescriptor_1.createNodeDescriptor({
                     config: { say }
                 });
                 if (config.type === "date" && !config.datepicker_hidePicker) {
-                    datepickerUtils_1.showDatePicker(cognigy, config);
+                    (0, datepickerUtils_1.showDatePicker)(cognigy, config);
                 }
             }
             // #endregion 5.2.3 Reprompt

package/build/shared/charts/descriptors/message/question/utils/datepickerUtils.js

@@ -1,6 +1,8 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.getDatePickerSections = exports.getDatePickerFields = exports.showDatePicker = void 0;
+/* Custom modules */
+const defaultDatepickerFunction_1 = require("../../../../../helper/defaultDatepickerFunction");
 /**
  * Displays a Date Picker quick reply with the selected config
  */
@@ -29,6 +31,10 @@ const showDatePicker = (cognigy, config) => {
     const minuteIncrement = config.datepicker_minuteIncrement;
     const noCalendar = config.datepicker_noCalendar;
     const weekNumbers = config.datepicker_weekNumbers;
+    const functionEnable = config.datepicker_functionEnable;
+    const functionDisable = config.datepicker_functionDisable;
+    const wantDisable = (wantEnableDisable === "disable") ? true : ((wantEnableDisable === "enable") ? false : null);
+    const functionToExecute = wantDisable === null ? null : (wantDisable ? functionDisable : functionEnable);
     api.say("", {
         _plugin: {
             type: "date-picker",
@@ -38,8 +44,9 @@ const showDatePicker = (cognigy, config) => {
                 enableTime,
                 defaultDate,
                 mode,
-                wantDisable: (wantEnableDisable === "disable") ? true : ((wantEnableDisable === "enable") ? false : null),
+                wantDisable,
                 enable_disable: getDisabledEnabledDates(wantEnableDisable, disableEnableRange, enabledDates, disabledDates),
+                function_enable_disable: api.validateDatepickerFunctionInSecureContext(functionToExecute),
                 minDate,
                 maxDate,
                 openPickerButtonText,
@@ -75,7 +82,7 @@ const getDisabledEnabledDates = (wantEnableDisable, disableEnableRange, enabledD
         }
         return enabledDates;
     }
-    else if (wantEnableDisable === "disable") {
+    else if (wantEnableDisable === "disable" && Array.isArray(disabledDates)) {
         disabledDates = disabledDates.filter((value) => (value && value !== ""));
         if (disableEnableRange) {
             return [
@@ -272,6 +279,26 @@ const getDatePickerFields = (condition) => [{
             value: "disable"
         }
     },
+    {
+        key: "datepicker_functionDisable",
+        type: "code",
+        label: "Disable Dates by function",
+        defaultValue: (0, defaultDatepickerFunction_1.defaultDatepickerFunction)("disable"),
+        condition: {
+            key: "datepicker_wantEnableDisable",
+            value: "disable"
+        }
+    },
+    {
+        key: "datepicker_functionEnable",
+        type: "code",
+        label: "Enable Dates by function",
+        defaultValue: (0, defaultDatepickerFunction_1.defaultDatepickerFunction)("enable"),
+        condition: {
+            key: "datepicker_wantEnableDisable",
+            value: "enable"
+        }
+    },
     {
         key: "datepicker_openPickerButtonText",
         type: "cognigyText",
@@ -427,6 +454,8 @@ const getDatePickerSections = (prefix, condition) => [{
             "datepicker_disableEnableRange",
             "datepicker_enabledDates",
             "datepicker_disabledDates",
+            "datepicker_functionEnable",
+            "datepicker_functionDisable",
         ],
         condition
     },

package/build/shared/charts/descriptors/message/question/utils/evaluateQuestionAnswer.js

@@ -42,6 +42,9 @@ function evaluateQuestionAnswer({ cognigy, config }) {
             }
             break;
         case "regex":
+            if (!input.text) {
+                break;
+            }
             try {
                 const regexSplitted = regexField && typeof regexField === "string" && /^\/(.*)\/(.*)$/.exec(regexField.trim());
                 const regex = (type === "regex" && regexSplitted !== null) ? regexSplitted[1] : null;
@@ -96,7 +99,7 @@ function evaluateQuestionAnswer({ cognigy, config }) {
     if (storeDetailedResults && result !== null && result !== undefined) {
         result = {
             "value": result,
-            "question": getQuestionText_1.getQuestionText(config),
+            "question": (0, getQuestionText_1.getQuestionText)(config),
             "timestamp": cognigy.input.currentTime.ISODate,
             "answer": cognigy.input.text
         };

package/build/shared/charts/descriptors/message/question/utils/questionHandover.js

@@ -0,0 +1,13 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.questionHandover = void 0;
+function questionHandover({ api, nodeId, resolveBehavior, input, }) {
+    api.setNextNode(nodeId);
+    api.setSystemContext(`lastEscalation-${nodeId}`, input.execution);
+    api.setSystemContext(`question-handover-${nodeId}`, {
+        resetEntrypoint: resolveBehavior === "resetEntrypoint"
+    });
+    api.setLastExecutionMarker(nodeId, input.execution);
+}
+exports.questionHandover = questionHandover;
+//# sourceMappingURL=questionHandover.js.map