@clikvn/agent-widget-embedded 1.1.12-dev-01 → 1.1.12-dev-02

package/docs/agent-response-trace/agentflow.txt

@@ -1,62 +1,62 @@
-message:
-data:{"event":"agentFlowEvent","data":"INPROGRESS"}
-
-message:
-data:{"event":"nextAgentFlow","data":{"nodeId":"startAgentflow_0","nodeLabel":"Start","status":"INPROGRESS"}}
-
-message:
-data:{"event":"nextAgentFlow","data":{"nodeId":"startAgentflow_0","nodeLabel":"Start","status":"FINISHED"}}
-
-message:
-data:{"event":"agentFlowExecutedData","data":[{"nodeId":"startAgentflow_0","nodeLabel":"Start","data":{"id":"startAgentflow_0","name":"startAgentflow","input":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"output":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"state":{"user_state":"","actions":""}},"previousNodeIds":[],"status":"FINISHED"}]}
-
-message:
-data:{"event":"nextAgentFlow","data":{"nodeId":"customFunctionAgentflow_0","nodeLabel":"Basic User State","status":"INPROGRESS"}}
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-message:
-data:{"event":"nextAgentFlow","data":{"nodeId":"customFunctionAgentflow_0","nodeLabel":"Basic User State","status":"FINISHED"}}
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-message:
-data:{"event":"agentFlowExecutedData","data":[{"nodeId":"startAgentflow_0","nodeLabel":"Start","data":{"id":"startAgentflow_0","name":"startAgentflow","input":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"output":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"state":{"user_state":"","actions":""}},"previousNodeIds":[],"status":"FINISHED"},{"nodeId":"customFunctionAgentflow_0","nodeLabel":"Basic User State","data":{"id":"customFunctionAgentflow_0","name":"customFunctionAgentflow","input":{"inputVariables":"","code":"function currentDateTime() {\n  let timezone = 'Asia/Ho_Chi_Minh';\n  let locale = 'vi-VN';\n  \n  const now = new Date();\n  \n  // Always UTC baseline\n  const utcIso = now.toISOString();\n  const utcUnix = Math.floor(now.getTime() / 1000);\n\n  let localString = null;\n  if (timezone) {\n    localString = new Intl.DateTimeFormat(locale, {\n      timeZone: timezone,\n      year: 'numeric',\n      month: '2-digit',\n      day: '2-digit',\n      hour: '2-digit',\n      minute: '2-digit',\n      second: '2-digit',\n      hour12: false\n    }).format(now);\n  }\n\n  return {\n    // utc_iso: utcIso,\n    // utc_unix: utcUnix,\n    timezone_used: timezone || null,\n    locale_used: locale || null,\n    local_time: localString\n  };\n}\n\nreturn JSON.stringify(currentDateTime())"},"output":{"content":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}"},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""}},"previousNodeIds":["startAgentflow_0"],"status":"FINISHED"}]}
-
-message:
-data:{"event":"nextAgentFlow","data":{"nodeId":"agentAgentflow_0","nodeLabel":"Supervisor","status":"INPROGRESS"}}
-
-message:
-data:{"event":"nextAgentFlow","data":{"nodeId":"agentAgentflow_0","nodeLabel":"Supervisor","status":"FINISHED"}}
-
-message:
-data:{"event":"agentFlowExecutedData","data":[{"nodeId":"startAgentflow_0","nodeLabel":"Start","data":{"id":"startAgentflow_0","name":"startAgentflow","input":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"output":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"state":{"user_state":"","actions":""}},"previousNodeIds":[],"status":"FINISHED"},{"nodeId":"customFunctionAgentflow_0","nodeLabel":"Basic User State","data":{"id":"customFunctionAgentflow_0","name":"customFunctionAgentflow","input":{"inputVariables":"","code":"function currentDateTime() {\n  let timezone = 'Asia/Ho_Chi_Minh';\n  let locale = 'vi-VN';\n  \n  const now = new Date();\n  \n  // Always UTC baseline\n  const utcIso = now.toISOString();\n  const utcUnix = Math.floor(now.getTime() / 1000);\n\n  let localString = null;\n  if (timezone) {\n    localString = new Intl.DateTimeFormat(locale, {\n      timeZone: timezone,\n      year: 'numeric',\n      month: '2-digit',\n      day: '2-digit',\n      hour: '2-digit',\n      minute: '2-digit',\n      second: '2-digit',\n      hour12: false\n    }).format(now);\n  }\n\n  return {\n    // utc_iso: utcIso,\n    // utc_unix: utcUnix,\n    timezone_used: timezone || null,\n    locale_used: locale || null,\n    local_time: localString\n  };\n}\n\nreturn JSON.stringify(currentDateTime())"},"output":{"content":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}"},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""}},"previousNodeIds":["startAgentflow_0"],"status":"FINISHED"},{"nodeId":"agentAgentflow_0","nodeLabel":"Supervisor","data":{"id":"agentAgentflow_0","name":"agentAgentflow","input":{"messages":[{"role":"system","content":"<identity>\n\nYou are the Supervisor Agent, the master orchestrator for the ShowAI system. Your role is to act as a cognitive router. You do not talk to the user directly. Your entire purpose is to deeply analyze the user's situation by synthesizing all available context, determine their true intent, and then generate a precise JSON command to delegate the task to the appropriate specialist agent `SALES` or `EDGE`). You are analytical, precise, and strategic.\n\n</identity>\n\n<core_directive>\n\nYour primary function is to process a set of inputs about the user's current state and produce a single, valid JSON object as output. This JSON object contains your analysis and a clear, actionable plan for the next agent in the workflow. You must strictly adhere to the output schema provided.\n\n</core_directive>\n\n<thinking_protocol>\n\nBefore generating the final JSON output, you MUST engage in a step-by-step thinking process to externalize your reasoning. Follow these 7 steps precisely:\n\n1\\. \\*\\*Analyze Query:\\*\\* Deconstruct the user's latest query. Identify keywords, questions, and explicit statements. Note any ambiguity (e.g., pronouns like \"this\", \"it\").\n\n2\\. \\*\\*Analyze Visit State:\\*\\* Examine the user's current location and focus within the virtual showroom. Identify the specific scene, products, or areas they are interacting with.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* Review the summary of the recent conversation. Identify the user's established goals, stated preferences (e.g., budget, style), and previous questions.\n\n4\\. \\*\\*Analyze User State:\\*\\* Examine static user context like their language, location, and the current time. Note any factors that might influence their needs (e.g., it's late at night).\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* This is the most critical step. Compare the insights from steps 1, 2, 3, and 4.\n\n\\- Is there alignment between the query, visit state, history, and user state?\n\n\\- Is there a disconnect or \"context drift\"?\n\n\\- Based on all information, what is the user's _true, underlying intent_? Formulate this as a clear, one-sentence hypothesis.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\* Based on your synthesized intent:\n\n\\- \\*\\*Choose Agent:\\*\\* Decide if the intent is a core task for the `SALES` agent or if it's an `EDGE` case.\n\n\\- \\*\\*Sharpen Query:\\*\\* Create a precise, unambiguous instruction for the chosen agent.\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* Identify the most relevant sections from the `world_model` and \\*\\*extract the full text snippets\\*\\* (e.g., descriptions, key features) that the next agent will need to formulate its response.\n\n\\- \\*\\*Suggest Actions:\\*\\* Propose concrete tool commands if applicable.\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the results of your analysis into the final JSON object, ensuring it strictly follows the `<output_schema>`.\n\n</thinking_protocol>\n\n<input_schema>\n\nYou will receive the following inputs in a structured format:\n\n\\- \\*\\*user_query:\\*\\* The latest raw input from the user.\n\n\\- \\*\\*conversation_history:\\*\\* A summary of the recent turns in the conversation.\n\n\\- \\*\\*visit_state:\\*\\* A JSON object detailing the user's current virtual location `scene_code`, `focused_product_id`, etc.).\n\n\\- \\*\\*user_state:\\*\\* A JSON object with static user context `language`, `timezone`, `current_time`, `location`, etc.).\n\n\\- \\*\\*world_model:\\*\\* The master index of the showroom's layout, products, brands, and styles.\n\n</input_schema>\n\n<output_schema>\n\nYour final output MUST be a single JSON object with the following structure. Do not add any text or explanation before or after the JSON block.\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"A brief, one-sentence summary of the user's true goal, synthesizing their query with all available context.\",\n\n\"chosen_agent\": \"SALES | EDGE\",\n\n\"sharpened_query\": \"The improved and contextualized instruction for the chosen agent. Must be a clear, actionable directive.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE | VAGUE | CONFLICTING | OUT_OF_SCOPE | KNOWLEDGE_BOUNDARY\",\n\n\"reason\": \"Justification if an edge case is detected. 'NONE' if not an edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"A list of strings, where each string is a rich content snippet (e.g., a full paragraph or a detailed list) extracted directly from the world_model.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"A list of suggested tool commands for the next agent, if applicable.\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n</output_schema>\n\n<routing_logic>\n\n\\- \\*\\*Route to `SALES`:\\*\\* If the user's intent relates to navigating the showroom, asking about products, seeking design advice, or expressing purchase intent.\n\n\\- \\*\\*Route to `EDGE`:\\*\\* If the user's intent is impossible to determine (VAGUE), contains logical contradictions (CONFLICTING), is unrelated to home furnishings (OUT_OF_SCOPE), or asks for comparisons to competitors (KNOWLEDGE_BOUNDARY).\n\n</routing_logic>\n\n<examples>\n\n\\---\n\n\\*\\*EXAMPLE 1: Simple Contextual Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này có màu khác không?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User was just shown a Japandi-style model bathroom.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"DeMuhler ML276322-120\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T14:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks for color options for \"cái này\" (this). \"This\" is ambiguous.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on product `DeMuhler ML276322-120` in scene `SCENE_C7GENDVFACAH`.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User was just looking at the Japandi bathroom, which aligns with the current scene. No conflicting goals.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The visit state provides the clear antecedent for \"this\". The user's true intent is to know the color options for the specific vanity they are looking at.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`, as this is a direct product question.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User wants to know the available colors for the Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the relevant scene and the product's entry in the style guide from the `world_model`.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_PRODUCT_VARIATIONS_ML276322-120\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User is asking for color variations of the specific vanity they are currently viewing.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Check for available color options for the Tủ Lavabo DeMuhler ML276322-120.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a standard product inquiry.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Scene Info: SCENE_C7GENDVFACAH (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\",\n\n\"Style Guide (Japandi): Key Products: DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_PRODUCT_VARIATIONS_ML276322-120\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 2: Complex Context-Drift Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này thì sao?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User's stated goal is finding a compact sofa for a 55m² apartment, budget ~20M. Has been shown several options.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"Sanycces TEMPO\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T15:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks \"what about this one?\". Extremely vague.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on the `Sanycces TEMPO` bathtub.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User's primary, established goal is to find a small, budget-friendly sofa.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* There is a major disconnect between the user's history (sofa) and current focus (luxury bathtub). The user is likely distracted or exploring for general inspiration. A direct answer about the bathtub will derail their main goal. The true intent is likely curiosity, but the primary mission remains the sofa.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. The query is about a product, but requires a strategic response.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User is asking about the Sanycces TEMPO bathtub, but their main goal is a small sofa. The Sales Agent must first briefly acknowledge the bathtub's unique design, then gently pivot the conversation back to the user's primary mission of finding a sofa.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the bathtub and the scene.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"PROPOSE_PIVOT_QUESTION\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has deviated from their stated goal of finding a small sofa to ask about a luxury bathtub. The response should acknowledge the new item but strategically pivot back to the original goal.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the Sanycces TEMPO bathtub as an award-winning design, then ask a clarifying question to bridge back to the user's primary goal of finding a sofa for their small apartment.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a context-drift scenario requiring a strategic pivot, not a true edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Brand Info: Sanycces is a Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning TEMPO bathtub is a centerpiece in SCENE_C7GENDVFACAH.\",\n\n\"User Goal Context: User's primary mission is to find a compact sofa for a 55m² apartment with a budget of around 20M.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"PROPOSE_PIVOT_QUESTION\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 3: Time-Sensitive Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"làm sao để xem hàng thật?\" (How can I see the real products?)\n\n\\- \\*\\*conversation_history:\\*\\* \"User has expressed high interest in the DeMuhler ML368005 smart toilet.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_DD9KTWUFACAH\", \"focused_product_id\": \"DeMuhler ML368005\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T22:30:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided, including a section `Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.`)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User is asking how to see products in person. This is a high-intent, logistics-focused question.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is looking at a specific, high-end smart toilet. This reinforces their high intent.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* The user's interest in this specific product is confirmed.\n\n4\\. \\*\\*Analyze User State:\\*\\* The current time is 10:30 PM in the user's timezone. The physical showroom is closed.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The user has high purchase intent and wants to transition from online to offline, but they are asking at a time when the physical store is unavailable. A simple answer with opening hours would be unhelpful and miss the opportunity. The true intent is \"I'm ready for the next step, what can I do _right now_ to move forward?\"\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. This is a clear conversion-oriented action.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"The user is asking to see products in person, but it is late at night. Inform them of the showroom's opening hours, but more importantly, immediately seize the opportunity by prompting them to book an appointment for tomorrow.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the showroom's hours and address.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_APPOINTMENT_BOOKING_FORM\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has high purchase intent and wants to see products in person, but is asking after hours. The goal is to capture this lead by offering to book an appointment.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the user's request to visit. Inform them of the showroom hours, but since it's currently late, your primary action is to offer and assist them with booking an appointment for the next available slot.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a high-intent, after-hours query.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_APPOINTMENT_BOOKING_FORM\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n</examples>\n\n<world_model>\n\n\\# S.Home Virtual Showroom: World Model & Master Index\n\n\\# Version: 1.0\n\n\\# Last Updated: Sep 21st, 25\n\n\\---\n\n\\## 1. Ontology: Defining the S.Home Universe\n\nThis section defines the core entities and their relationships within the S.Home virtual environment.\n\n\\* \\*\\*Showroom `SHR_`):\\*\\* The top-level container for the entire experience. There is currently one primary showroom: `SHR_MLMJWUGJYUGE` (S.Home Showroom).\n\n\\* \\*\\*Tour `TOUR_`):\\*\\* A curated journey or path through the Showroom. The primary tour is `TOUR_ZJMHKMJEACAH` (S.Home Virtual Showroom). All scenes and categories are part of this tour.\n\n\\* \\*\\*Scene `SCENE_`):\\*\\* A specific 3D location, camera viewpoint, or \"room\" within the Tour. This is the primary unit of navigation. Each scene has a human-readable name (e.g., \"S.Home Hà Đông - Khu A - Bồn cầu -14\").\n\n\\* \\*\\*Category `CAT_`):\\*\\* A thematic grouping of products. Categories are used to organize products logically (e.g., \"Bồn cầu thông minh\", \"Vòi sen cao cấp\"). A product can belong to multiple categories.\n\n\\* \\*\\*Product `ITEM_`):\\*\\* An individual, sellable item. Each product has a unique code, detailed data in `shome-products.json`, and is placed within one or more Scenes.\n\n\\---\n\n\\## 2. Showroom Master Index & Layout\n\nThis section serves as the primary navigational index for the `TOUR_ZJMHKMJEACAH`. The tour is structured into logical areas (\"Khu\").\n\n\\### \\*\\*Area: Khu A - Bồn Cầu (Toilet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The primary zone for showcasing all types of toilets, from standard one-piece models to advanced smart and wall-hung toilets.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_M2K6GFFM3NGE` (Bồn cầu thường), `CAT_6ECPJ9436VFE` (Bồn cầu thông minh), `CAT_NTXNPEFM3NGE` (Bồn cầu treo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_Y42UE6VFACAH` (Bồn cầu -1): Features smart toilets like INAX AC-989 and DeMuhler ML368003.\n\n\\* `SCENE_XFLVHNVFACAH` (Bồn cầu -2): Features popular one-piece models like INAX AC-969VN and DeMuhler ML366304.\n\n\\* `SCENE_DM7DTMUFACAH` (Bồn cầu -5): The main display for wall-hung toilets (treo tường) like INAX AC-952VN and DeMuhler ML361001.\n\n\\* `SCENE_V7WEF4VFACAH` (Bồn cầu -6): A key area for high-end smart toilets from DeMuhler.\n\n\\* `SCENE_4XJVUUUFACAH` (Bồn cầu -4): Showcases unique, artistic \"egg-shaped\" toilets like the DeMuhler ML-1078 series.\n\n\\* `SCENE_LVN4DLUFACAH` (Bồn cầu -13): Displays minimalist one-piece toilets like DeMuhler ML366832A.\n\n\\### \\*\\*Area: Khu B - Sen Tắm (Shower & Faucet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* This zone is dedicated to the user's bathing experience, featuring a wide array of shower systems, faucets, and related technologies.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_MWXUGHFM3NGE` (Vòi sen cao cấp), `CAT_L9NZEMFM3NGE` (Vòi sen cây & vòi sen tay), `CAT_77HMUVFM3NGE` (Vòi lavabo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_U6JTUMVFACAH` (Sen tắm -1): Features premium thermostatic showers, including models with Grey PVD finish.\n\n\\* `SCENE_AYKVREUFACAH` (Sen tắm -2): Showcases concealed (âm tường) shower systems and models with digital displays.\n\n\\* `SCENE_XDLNDFUFACAH` (Sen tắm -3): Displays a variety of shower systems, including models with integrated shelves and PVD coatings.\n\n\\* `SCENE_9UM6EGVFACAH` (Sen tắm -4): A core display for thermostatic and artistic shower systems.\n\n\\* `SCENE_RGFRLDUFACAH` (Sen tắm -6): The primary location for lavabo faucets (vòi lavabo), showcasing different heights and styles.\n\n\\### \\*\\*Area: Khu C - Phòng Mẫu (Model Bathroom Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The inspiration hub. These scenes are fully designed bathrooms that demonstrate how various products can be combined to create a cohesive and luxurious space.\n\n\\* \\*\\*Key Category Present:\\*\\* `CAT_JUAAVE436VFE` (Combo phòng tắm).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_DD9KTWUFACAH` (Phòng mẫu -1): A complete bathroom suite featuring the DeMuhler ML278311-120 vanity and the ML368005 smart toilet.\n\n\\* `SCENE_C7GENDVFACAH` (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\n\n\\---\n\n\\## 3. Thematic Index (GEO & Style Guide)\n\nThis index groups products and scenes by non-physical attributes, allowing for conceptual navigation.\n\n\\### \\*\\*Index by Style:\\*\\*\n\n\\* \\*\\*Japandi:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\n\n\\* \\*\\*Inspiration Scene:\\*\\* `SCENE_C7GENDVFACAH` is the best example.\n\n\\* \\*\\*Minimalist:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* All wall-hung toilets (Khu A, Scene -5), Innoci ND2248K Shower, DeMuhler ML611203C Faucet.\n\n\\* \\*\\*Inspiration Scene:\\*\\* Any scene in Khu C can be adapted, but the core principle is seen in products throughout the tour.\n\n\\* \\*\\*Industrial:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML-A7-2BLACK (black smart toilet), Innoci ND2248K (black shower system), DeMuhler ML31199GR (Grey PVD shower).\n\n\\* \\*\\*Best viewed in:\\*\\* Khu A and Khu B product displays.\n\n\\### \\*\\*Index by Brand:\\*\\*\n\n\\* \\*\\*DeMuhler:\\*\\* Our most extensive brand. Strong focus on smart technology, modern design, and a wide range of price points. Prominently featured in ALL areas.\n\n\\* \\*\\*Inax:\\*\\* Japanese brand known for its market-leading hygiene technology, especially `Aqua Ceramic`. Found in Khu A (toilets) and Khu B (faucets).\n\n\\* \\*\\*Grohe:\\*\\* German engineering brand. Known for premium faucets with technologies like `SilkMove` and `EcoJoy`. See the Grohe Lineare in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Sanycces:\\*\\* Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning `TEMPO` bathtub is a centerpiece in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Innoci / Morris:\\*\\* Offer modern designs with unique finishes (e.g., black matte, grey PVD) and excellent value. Found primarily in Khu B.\n\n\\### \\*\\*Index by Key Technology/Feature:\\*\\*\n\n\\* \\*\\*Aqua Ceramic:\\*\\* INAX Toilets (e.g., AC-902VN, AC-969VN). Location: Khu A.\n\n\\* \\*\\*Thermostatic Safety `child_safe`):\\*\\* DeMuhler showers with `Vernet` or `Kerox` valves (e.g., ML513202QH, ML513204C). Location: Khu B.\n\n\\* \\*\\*Wall-Hung `space_saving`):\\*\\* All products in Category `CAT_NTXNPEFM3NGE`. Location: Khu A, Scene `SCENE_DM7DTMUFACAH`.\n\n\\* \\*\\*Smart Toilets (Hands-Free):\\*\\* DeMuhler and INAX models. Features: auto-open lid, foot-kick flush, heated seat. Location: Khu A and Khu C.\n\n</world_model>\n\n<task>\n\nYou will now be provided with the user's inputs. Apply your thinking protocol and generate the final JSON output.\n\n</task>"},{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":"The user initially asked about \"Agent Brand,\" but the AI stated it could only discuss S.Home Solution's products and services. The user then asked for details about S.Home Solution's offerings, and the AI listed expert consultation, delivery and installation, comprehensive warranty and after-sales support, and a virtual showroom experience. The user now asks for more information about the comprehensive warranty and after-sales support."},{"role":"user","content":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>"}],"agentModel":"chatGoogleGenerativeAI","agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentUserMessage":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>","agentReturnResponseAs":"userMessage","agentUpdateState":[],"agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.7","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","timeMetadata":{"start":1760438174268,"end":1760438179841,"delta":5573},"calledTools":[],"usageMetadata":{"input_tokens":5859,"output_tokens":259,"total_tokens":6708,"tool_call_tokens":0},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"user","content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","name":"supervisor"}]},"previousNodeIds":["customFunctionAgentflow_0"],"status":"FINISHED"}]}
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-data:{"event":"agentFlowExecutedData","data":[{"nodeId":"startAgentflow_0","nodeLabel":"Start","data":{"id":"startAgentflow_0","name":"startAgentflow","input":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"output":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"state":{"user_state":"","actions":""}},"previousNodeIds":[],"status":"FINISHED"},{"nodeId":"customFunctionAgentflow_0","nodeLabel":"Basic User State","data":{"id":"customFunctionAgentflow_0","name":"customFunctionAgentflow","input":{"inputVariables":"","code":"function currentDateTime() {\n  let timezone = 'Asia/Ho_Chi_Minh';\n  let locale = 'vi-VN';\n  \n  const now = new Date();\n  \n  // Always UTC baseline\n  const utcIso = now.toISOString();\n  const utcUnix = Math.floor(now.getTime() / 1000);\n\n  let localString = null;\n  if (timezone) {\n    localString = new Intl.DateTimeFormat(locale, {\n      timeZone: timezone,\n      year: 'numeric',\n      month: '2-digit',\n      day: '2-digit',\n      hour: '2-digit',\n      minute: '2-digit',\n      second: '2-digit',\n      hour12: false\n    }).format(now);\n  }\n\n  return {\n    // utc_iso: utcIso,\n    // utc_unix: utcUnix,\n    timezone_used: timezone || null,\n    locale_used: locale || null,\n    local_time: localString\n  };\n}\n\nreturn JSON.stringify(currentDateTime())"},"output":{"content":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}"},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""}},"previousNodeIds":["startAgentflow_0"],"status":"FINISHED"},{"nodeId":"agentAgentflow_0","nodeLabel":"Supervisor","data":{"id":"agentAgentflow_0","name":"agentAgentflow","input":{"messages":[{"role":"system","content":"<identity>\n\nYou are the Supervisor Agent, the master orchestrator for the ShowAI system. Your role is to act as a cognitive router. You do not talk to the user directly. Your entire purpose is to deeply analyze the user's situation by synthesizing all available context, determine their true intent, and then generate a precise JSON command to delegate the task to the appropriate specialist agent `SALES` or `EDGE`). You are analytical, precise, and strategic.\n\n</identity>\n\n<core_directive>\n\nYour primary function is to process a set of inputs about the user's current state and produce a single, valid JSON object as output. This JSON object contains your analysis and a clear, actionable plan for the next agent in the workflow. You must strictly adhere to the output schema provided.\n\n</core_directive>\n\n<thinking_protocol>\n\nBefore generating the final JSON output, you MUST engage in a step-by-step thinking process to externalize your reasoning. Follow these 7 steps precisely:\n\n1\\. \\*\\*Analyze Query:\\*\\* Deconstruct the user's latest query. Identify keywords, questions, and explicit statements. Note any ambiguity (e.g., pronouns like \"this\", \"it\").\n\n2\\. \\*\\*Analyze Visit State:\\*\\* Examine the user's current location and focus within the virtual showroom. Identify the specific scene, products, or areas they are interacting with.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* Review the summary of the recent conversation. Identify the user's established goals, stated preferences (e.g., budget, style), and previous questions.\n\n4\\. \\*\\*Analyze User State:\\*\\* Examine static user context like their language, location, and the current time. Note any factors that might influence their needs (e.g., it's late at night).\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* This is the most critical step. Compare the insights from steps 1, 2, 3, and 4.\n\n\\- Is there alignment between the query, visit state, history, and user state?\n\n\\- Is there a disconnect or \"context drift\"?\n\n\\- Based on all information, what is the user's _true, underlying intent_? Formulate this as a clear, one-sentence hypothesis.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\* Based on your synthesized intent:\n\n\\- \\*\\*Choose Agent:\\*\\* Decide if the intent is a core task for the `SALES` agent or if it's an `EDGE` case.\n\n\\- \\*\\*Sharpen Query:\\*\\* Create a precise, unambiguous instruction for the chosen agent.\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* Identify the most relevant sections from the `world_model` and \\*\\*extract the full text snippets\\*\\* (e.g., descriptions, key features) that the next agent will need to formulate its response.\n\n\\- \\*\\*Suggest Actions:\\*\\* Propose concrete tool commands if applicable.\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the results of your analysis into the final JSON object, ensuring it strictly follows the `<output_schema>`.\n\n</thinking_protocol>\n\n<input_schema>\n\nYou will receive the following inputs in a structured format:\n\n\\- \\*\\*user_query:\\*\\* The latest raw input from the user.\n\n\\- \\*\\*conversation_history:\\*\\* A summary of the recent turns in the conversation.\n\n\\- \\*\\*visit_state:\\*\\* A JSON object detailing the user's current virtual location `scene_code`, `focused_product_id`, etc.).\n\n\\- \\*\\*user_state:\\*\\* A JSON object with static user context `language`, `timezone`, `current_time`, `location`, etc.).\n\n\\- \\*\\*world_model:\\*\\* The master index of the showroom's layout, products, brands, and styles.\n\n</input_schema>\n\n<output_schema>\n\nYour final output MUST be a single JSON object with the following structure. Do not add any text or explanation before or after the JSON block.\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"A brief, one-sentence summary of the user's true goal, synthesizing their query with all available context.\",\n\n\"chosen_agent\": \"SALES | EDGE\",\n\n\"sharpened_query\": \"The improved and contextualized instruction for the chosen agent. Must be a clear, actionable directive.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE | VAGUE | CONFLICTING | OUT_OF_SCOPE | KNOWLEDGE_BOUNDARY\",\n\n\"reason\": \"Justification if an edge case is detected. 'NONE' if not an edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"A list of strings, where each string is a rich content snippet (e.g., a full paragraph or a detailed list) extracted directly from the world_model.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"A list of suggested tool commands for the next agent, if applicable.\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n</output_schema>\n\n<routing_logic>\n\n\\- \\*\\*Route to `SALES`:\\*\\* If the user's intent relates to navigating the showroom, asking about products, seeking design advice, or expressing purchase intent.\n\n\\- \\*\\*Route to `EDGE`:\\*\\* If the user's intent is impossible to determine (VAGUE), contains logical contradictions (CONFLICTING), is unrelated to home furnishings (OUT_OF_SCOPE), or asks for comparisons to competitors (KNOWLEDGE_BOUNDARY).\n\n</routing_logic>\n\n<examples>\n\n\\---\n\n\\*\\*EXAMPLE 1: Simple Contextual Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này có màu khác không?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User was just shown a Japandi-style model bathroom.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"DeMuhler ML276322-120\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T14:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks for color options for \"cái này\" (this). \"This\" is ambiguous.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on product `DeMuhler ML276322-120` in scene `SCENE_C7GENDVFACAH`.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User was just looking at the Japandi bathroom, which aligns with the current scene. No conflicting goals.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The visit state provides the clear antecedent for \"this\". The user's true intent is to know the color options for the specific vanity they are looking at.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`, as this is a direct product question.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User wants to know the available colors for the Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the relevant scene and the product's entry in the style guide from the `world_model`.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_PRODUCT_VARIATIONS_ML276322-120\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User is asking for color variations of the specific vanity they are currently viewing.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Check for available color options for the Tủ Lavabo DeMuhler ML276322-120.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a standard product inquiry.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Scene Info: SCENE_C7GENDVFACAH (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\",\n\n\"Style Guide (Japandi): Key Products: DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_PRODUCT_VARIATIONS_ML276322-120\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 2: Complex Context-Drift Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này thì sao?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User's stated goal is finding a compact sofa for a 55m² apartment, budget ~20M. Has been shown several options.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"Sanycces TEMPO\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T15:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks \"what about this one?\". Extremely vague.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on the `Sanycces TEMPO` bathtub.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User's primary, established goal is to find a small, budget-friendly sofa.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* There is a major disconnect between the user's history (sofa) and current focus (luxury bathtub). The user is likely distracted or exploring for general inspiration. A direct answer about the bathtub will derail their main goal. The true intent is likely curiosity, but the primary mission remains the sofa.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. The query is about a product, but requires a strategic response.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User is asking about the Sanycces TEMPO bathtub, but their main goal is a small sofa. The Sales Agent must first briefly acknowledge the bathtub's unique design, then gently pivot the conversation back to the user's primary mission of finding a sofa.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the bathtub and the scene.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"PROPOSE_PIVOT_QUESTION\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has deviated from their stated goal of finding a small sofa to ask about a luxury bathtub. The response should acknowledge the new item but strategically pivot back to the original goal.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the Sanycces TEMPO bathtub as an award-winning design, then ask a clarifying question to bridge back to the user's primary goal of finding a sofa for their small apartment.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a context-drift scenario requiring a strategic pivot, not a true edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Brand Info: Sanycces is a Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning TEMPO bathtub is a centerpiece in SCENE_C7GENDVFACAH.\",\n\n\"User Goal Context: User's primary mission is to find a compact sofa for a 55m² apartment with a budget of around 20M.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"PROPOSE_PIVOT_QUESTION\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 3: Time-Sensitive Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"làm sao để xem hàng thật?\" (How can I see the real products?)\n\n\\- \\*\\*conversation_history:\\*\\* \"User has expressed high interest in the DeMuhler ML368005 smart toilet.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_DD9KTWUFACAH\", \"focused_product_id\": \"DeMuhler ML368005\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T22:30:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided, including a section `Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.`)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User is asking how to see products in person. This is a high-intent, logistics-focused question.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is looking at a specific, high-end smart toilet. This reinforces their high intent.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* The user's interest in this specific product is confirmed.\n\n4\\. \\*\\*Analyze User State:\\*\\* The current time is 10:30 PM in the user's timezone. The physical showroom is closed.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The user has high purchase intent and wants to transition from online to offline, but they are asking at a time when the physical store is unavailable. A simple answer with opening hours would be unhelpful and miss the opportunity. The true intent is \"I'm ready for the next step, what can I do _right now_ to move forward?\"\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. This is a clear conversion-oriented action.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"The user is asking to see products in person, but it is late at night. Inform them of the showroom's opening hours, but more importantly, immediately seize the opportunity by prompting them to book an appointment for tomorrow.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the showroom's hours and address.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_APPOINTMENT_BOOKING_FORM\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has high purchase intent and wants to see products in person, but is asking after hours. The goal is to capture this lead by offering to book an appointment.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the user's request to visit. Inform them of the showroom hours, but since it's currently late, your primary action is to offer and assist them with booking an appointment for the next available slot.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a high-intent, after-hours query.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_APPOINTMENT_BOOKING_FORM\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n</examples>\n\n<world_model>\n\n\\# S.Home Virtual Showroom: World Model & Master Index\n\n\\# Version: 1.0\n\n\\# Last Updated: Sep 21st, 25\n\n\\---\n\n\\## 1. Ontology: Defining the S.Home Universe\n\nThis section defines the core entities and their relationships within the S.Home virtual environment.\n\n\\* \\*\\*Showroom `SHR_`):\\*\\* The top-level container for the entire experience. There is currently one primary showroom: `SHR_MLMJWUGJYUGE` (S.Home Showroom).\n\n\\* \\*\\*Tour `TOUR_`):\\*\\* A curated journey or path through the Showroom. The primary tour is `TOUR_ZJMHKMJEACAH` (S.Home Virtual Showroom). All scenes and categories are part of this tour.\n\n\\* \\*\\*Scene `SCENE_`):\\*\\* A specific 3D location, camera viewpoint, or \"room\" within the Tour. This is the primary unit of navigation. Each scene has a human-readable name (e.g., \"S.Home Hà Đông - Khu A - Bồn cầu -14\").\n\n\\* \\*\\*Category `CAT_`):\\*\\* A thematic grouping of products. Categories are used to organize products logically (e.g., \"Bồn cầu thông minh\", \"Vòi sen cao cấp\"). A product can belong to multiple categories.\n\n\\* \\*\\*Product `ITEM_`):\\*\\* An individual, sellable item. Each product has a unique code, detailed data in `shome-products.json`, and is placed within one or more Scenes.\n\n\\---\n\n\\## 2. Showroom Master Index & Layout\n\nThis section serves as the primary navigational index for the `TOUR_ZJMHKMJEACAH`. The tour is structured into logical areas (\"Khu\").\n\n\\### \\*\\*Area: Khu A - Bồn Cầu (Toilet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The primary zone for showcasing all types of toilets, from standard one-piece models to advanced smart and wall-hung toilets.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_M2K6GFFM3NGE` (Bồn cầu thường), `CAT_6ECPJ9436VFE` (Bồn cầu thông minh), `CAT_NTXNPEFM3NGE` (Bồn cầu treo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_Y42UE6VFACAH` (Bồn cầu -1): Features smart toilets like INAX AC-989 and DeMuhler ML368003.\n\n\\* `SCENE_XFLVHNVFACAH` (Bồn cầu -2): Features popular one-piece models like INAX AC-969VN and DeMuhler ML366304.\n\n\\* `SCENE_DM7DTMUFACAH` (Bồn cầu -5): The main display for wall-hung toilets (treo tường) like INAX AC-952VN and DeMuhler ML361001.\n\n\\* `SCENE_V7WEF4VFACAH` (Bồn cầu -6): A key area for high-end smart toilets from DeMuhler.\n\n\\* `SCENE_4XJVUUUFACAH` (Bồn cầu -4): Showcases unique, artistic \"egg-shaped\" toilets like the DeMuhler ML-1078 series.\n\n\\* `SCENE_LVN4DLUFACAH` (Bồn cầu -13): Displays minimalist one-piece toilets like DeMuhler ML366832A.\n\n\\### \\*\\*Area: Khu B - Sen Tắm (Shower & Faucet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* This zone is dedicated to the user's bathing experience, featuring a wide array of shower systems, faucets, and related technologies.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_MWXUGHFM3NGE` (Vòi sen cao cấp), `CAT_L9NZEMFM3NGE` (Vòi sen cây & vòi sen tay), `CAT_77HMUVFM3NGE` (Vòi lavabo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_U6JTUMVFACAH` (Sen tắm -1): Features premium thermostatic showers, including models with Grey PVD finish.\n\n\\* `SCENE_AYKVREUFACAH` (Sen tắm -2): Showcases concealed (âm tường) shower systems and models with digital displays.\n\n\\* `SCENE_XDLNDFUFACAH` (Sen tắm -3): Displays a variety of shower systems, including models with integrated shelves and PVD coatings.\n\n\\* `SCENE_9UM6EGVFACAH` (Sen tắm -4): A core display for thermostatic and artistic shower systems.\n\n\\* `SCENE_RGFRLDUFACAH` (Sen tắm -6): The primary location for lavabo faucets (vòi lavabo), showcasing different heights and styles.\n\n\\### \\*\\*Area: Khu C - Phòng Mẫu (Model Bathroom Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The inspiration hub. These scenes are fully designed bathrooms that demonstrate how various products can be combined to create a cohesive and luxurious space.\n\n\\* \\*\\*Key Category Present:\\*\\* `CAT_JUAAVE436VFE` (Combo phòng tắm).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_DD9KTWUFACAH` (Phòng mẫu -1): A complete bathroom suite featuring the DeMuhler ML278311-120 vanity and the ML368005 smart toilet.\n\n\\* `SCENE_C7GENDVFACAH` (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\n\n\\---\n\n\\## 3. Thematic Index (GEO & Style Guide)\n\nThis index groups products and scenes by non-physical attributes, allowing for conceptual navigation.\n\n\\### \\*\\*Index by Style:\\*\\*\n\n\\* \\*\\*Japandi:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\n\n\\* \\*\\*Inspiration Scene:\\*\\* `SCENE_C7GENDVFACAH` is the best example.\n\n\\* \\*\\*Minimalist:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* All wall-hung toilets (Khu A, Scene -5), Innoci ND2248K Shower, DeMuhler ML611203C Faucet.\n\n\\* \\*\\*Inspiration Scene:\\*\\* Any scene in Khu C can be adapted, but the core principle is seen in products throughout the tour.\n\n\\* \\*\\*Industrial:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML-A7-2BLACK (black smart toilet), Innoci ND2248K (black shower system), DeMuhler ML31199GR (Grey PVD shower).\n\n\\* \\*\\*Best viewed in:\\*\\* Khu A and Khu B product displays.\n\n\\### \\*\\*Index by Brand:\\*\\*\n\n\\* \\*\\*DeMuhler:\\*\\* Our most extensive brand. Strong focus on smart technology, modern design, and a wide range of price points. Prominently featured in ALL areas.\n\n\\* \\*\\*Inax:\\*\\* Japanese brand known for its market-leading hygiene technology, especially `Aqua Ceramic`. Found in Khu A (toilets) and Khu B (faucets).\n\n\\* \\*\\*Grohe:\\*\\* German engineering brand. Known for premium faucets with technologies like `SilkMove` and `EcoJoy`. See the Grohe Lineare in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Sanycces:\\*\\* Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning `TEMPO` bathtub is a centerpiece in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Innoci / Morris:\\*\\* Offer modern designs with unique finishes (e.g., black matte, grey PVD) and excellent value. Found primarily in Khu B.\n\n\\### \\*\\*Index by Key Technology/Feature:\\*\\*\n\n\\* \\*\\*Aqua Ceramic:\\*\\* INAX Toilets (e.g., AC-902VN, AC-969VN). Location: Khu A.\n\n\\* \\*\\*Thermostatic Safety `child_safe`):\\*\\* DeMuhler showers with `Vernet` or `Kerox` valves (e.g., ML513202QH, ML513204C). Location: Khu B.\n\n\\* \\*\\*Wall-Hung `space_saving`):\\*\\* All products in Category `CAT_NTXNPEFM3NGE`. Location: Khu A, Scene `SCENE_DM7DTMUFACAH`.\n\n\\* \\*\\*Smart Toilets (Hands-Free):\\*\\* DeMuhler and INAX models. Features: auto-open lid, foot-kick flush, heated seat. Location: Khu A and Khu C.\n\n</world_model>\n\n<task>\n\nYou will now be provided with the user's inputs. Apply your thinking protocol and generate the final JSON output.\n\n</task>"},{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":"The user initially asked about \"Agent Brand,\" but the AI stated it could only discuss S.Home Solution's products and services. The user then asked for details about S.Home Solution's offerings, and the AI listed expert consultation, delivery and installation, comprehensive warranty and after-sales support, and a virtual showroom experience. The user now asks for more information about the comprehensive warranty and after-sales support."},{"role":"user","content":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>"}],"agentModel":"chatGoogleGenerativeAI","agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentUserMessage":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>","agentReturnResponseAs":"userMessage","agentUpdateState":[],"agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.7","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","timeMetadata":{"start":1760438174268,"end":1760438179841,"delta":5573},"calledTools":[],"usageMetadata":{"input_tokens":5859,"output_tokens":259,"total_tokens":6708,"tool_call_tokens":0},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"user","content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","name":"supervisor"}]},"previousNodeIds":["customFunctionAgentflow_0"],"status":"FINISHED"},{"nodeId":"conditionAgentAgentflow_0","nodeLabel":"Condition Agent","data":{"id":"conditionAgentAgentflow_0","name":"conditionAgentAgentflow","input":{"messages":[{"role":"system","content":"<p>You are part of a multi-agent system designed to make agent coordination and execution easy. Your task is to analyze the given input and select one matching scenario from a provided set of scenarios.</p>\n    <ul>\n        <li><strong>Input</strong>: A string representing the user's query, message or data.</li>\n        <li><strong>Scenarios</strong>: A list of predefined scenarios that relate to the input.</li>\n        <li><strong>Instruction</strong>: Determine which of the provided scenarios is the best fit for the input.</li>\n    </ul>\n    <h2>Steps</h2>\n    <ol>\n        <li><strong>Read the input string</strong> and the list of scenarios.</li>\n        <li><strong>Analyze the content of the input</strong> to identify its main topic or intention.</li>\n        <li><strong>Compare the input with each scenario</strong>: Evaluate how well the input's topic or intention aligns with each of the provided scenarios and select the one that is the best fit.</li>\n        <li><strong>Output the result</strong>: Return the selected scenario in the specified JSON format.</li>\n    </ol>\n    <h2>Output Format</h2>\n    <p>Output should be a JSON object that names the selected scenario, like this: <code>{\"output\": \"<selected_scenario_name>\"}</code>. No explanation is needed.</p>\n    <h2>Examples</h2>\n    <ol>\n       <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is not asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"What is AIGC?\", \"scenarios\": [\"user is asking about AI\", \"user is asking about the weather\"], \"instruction\": \"Your task is to check and see if the user is asking a topic about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Can you explain deep learning?\", \"scenarios\": [\"user is interested in AI topics\", \"user wants to order food\"], \"instruction\": \"Determine if the user is interested in learning about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is interested in AI topics\"}</code></p>\n        </li>\n    </ol>\n    <h2>Note</h2>\n    <ul>\n        <li>Ensure that the input scenarios align well with potential user queries for accurate matching.</li>\n        <li>DO NOT include anything other than the JSON in your response.</li>\n    </ul>"},{"role":"user","content":"{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}"},{"role":"assistant","content":"```json\n{\"output\": \"user is not asking about AI\"}\n```"},{"role":"user","content":"{\"input\": Could you tell me more about the comprehensive warranty and after-sales support?, \"scenarios\": [\"SALES\",\"EDGE\"], \"instruction\": Your sole task is to focus on the field \"chosen_agent\" from the input (which is JSON structure) and decide which scenario to go on.\n\n*   If \"chosen_agent\" has value `SALES`, go with `SALES` path\n    \n*   If \"chosen_agent\" has value `EDGE`, go with `EDGE` path}"}]},"output":{"conditions":[{"output":"SALES","isFulfilled":true},{"output":"EDGE","isFulfilled":false}],"content":"```json\n{\"output\": \"SALES\"}\n```","timeMetadata":{"start":1760438179855,"end":1760438195036,"delta":15181}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[]},"previousNodeIds":["agentAgentflow_0"],"status":"FINISHED"}]}
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-data:{"event":"agentFlowExecutedData","data":[{"nodeId":"startAgentflow_0","nodeLabel":"Start","data":{"id":"startAgentflow_0","name":"startAgentflow","input":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"output":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"state":{"user_state":"","actions":""}},"previousNodeIds":[],"status":"FINISHED"},{"nodeId":"customFunctionAgentflow_0","nodeLabel":"Basic User State","data":{"id":"customFunctionAgentflow_0","name":"customFunctionAgentflow","input":{"inputVariables":"","code":"function currentDateTime() {\n  let timezone = 'Asia/Ho_Chi_Minh';\n  let locale = 'vi-VN';\n  \n  const now = new Date();\n  \n  // Always UTC baseline\n  const utcIso = now.toISOString();\n  const utcUnix = Math.floor(now.getTime() / 1000);\n\n  let localString = null;\n  if (timezone) {\n    localString = new Intl.DateTimeFormat(locale, {\n      timeZone: timezone,\n      year: 'numeric',\n      month: '2-digit',\n      day: '2-digit',\n      hour: '2-digit',\n      minute: '2-digit',\n      second: '2-digit',\n      hour12: false\n    }).format(now);\n  }\n\n  return {\n    // utc_iso: utcIso,\n    // utc_unix: utcUnix,\n    timezone_used: timezone || null,\n    locale_used: locale || null,\n    local_time: localString\n  };\n}\n\nreturn JSON.stringify(currentDateTime())"},"output":{"content":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}"},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""}},"previousNodeIds":["startAgentflow_0"],"status":"FINISHED"},{"nodeId":"agentAgentflow_0","nodeLabel":"Supervisor","data":{"id":"agentAgentflow_0","name":"agentAgentflow","input":{"messages":[{"role":"system","content":"<identity>\n\nYou are the Supervisor Agent, the master orchestrator for the ShowAI system. Your role is to act as a cognitive router. You do not talk to the user directly. Your entire purpose is to deeply analyze the user's situation by synthesizing all available context, determine their true intent, and then generate a precise JSON command to delegate the task to the appropriate specialist agent `SALES` or `EDGE`). You are analytical, precise, and strategic.\n\n</identity>\n\n<core_directive>\n\nYour primary function is to process a set of inputs about the user's current state and produce a single, valid JSON object as output. This JSON object contains your analysis and a clear, actionable plan for the next agent in the workflow. You must strictly adhere to the output schema provided.\n\n</core_directive>\n\n<thinking_protocol>\n\nBefore generating the final JSON output, you MUST engage in a step-by-step thinking process to externalize your reasoning. Follow these 7 steps precisely:\n\n1\\. \\*\\*Analyze Query:\\*\\* Deconstruct the user's latest query. Identify keywords, questions, and explicit statements. Note any ambiguity (e.g., pronouns like \"this\", \"it\").\n\n2\\. \\*\\*Analyze Visit State:\\*\\* Examine the user's current location and focus within the virtual showroom. Identify the specific scene, products, or areas they are interacting with.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* Review the summary of the recent conversation. Identify the user's established goals, stated preferences (e.g., budget, style), and previous questions.\n\n4\\. \\*\\*Analyze User State:\\*\\* Examine static user context like their language, location, and the current time. Note any factors that might influence their needs (e.g., it's late at night).\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* This is the most critical step. Compare the insights from steps 1, 2, 3, and 4.\n\n\\- Is there alignment between the query, visit state, history, and user state?\n\n\\- Is there a disconnect or \"context drift\"?\n\n\\- Based on all information, what is the user's _true, underlying intent_? Formulate this as a clear, one-sentence hypothesis.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\* Based on your synthesized intent:\n\n\\- \\*\\*Choose Agent:\\*\\* Decide if the intent is a core task for the `SALES` agent or if it's an `EDGE` case.\n\n\\- \\*\\*Sharpen Query:\\*\\* Create a precise, unambiguous instruction for the chosen agent.\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* Identify the most relevant sections from the `world_model` and \\*\\*extract the full text snippets\\*\\* (e.g., descriptions, key features) that the next agent will need to formulate its response.\n\n\\- \\*\\*Suggest Actions:\\*\\* Propose concrete tool commands if applicable.\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the results of your analysis into the final JSON object, ensuring it strictly follows the `<output_schema>`.\n\n</thinking_protocol>\n\n<input_schema>\n\nYou will receive the following inputs in a structured format:\n\n\\- \\*\\*user_query:\\*\\* The latest raw input from the user.\n\n\\- \\*\\*conversation_history:\\*\\* A summary of the recent turns in the conversation.\n\n\\- \\*\\*visit_state:\\*\\* A JSON object detailing the user's current virtual location `scene_code`, `focused_product_id`, etc.).\n\n\\- \\*\\*user_state:\\*\\* A JSON object with static user context `language`, `timezone`, `current_time`, `location`, etc.).\n\n\\- \\*\\*world_model:\\*\\* The master index of the showroom's layout, products, brands, and styles.\n\n</input_schema>\n\n<output_schema>\n\nYour final output MUST be a single JSON object with the following structure. Do not add any text or explanation before or after the JSON block.\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"A brief, one-sentence summary of the user's true goal, synthesizing their query with all available context.\",\n\n\"chosen_agent\": \"SALES | EDGE\",\n\n\"sharpened_query\": \"The improved and contextualized instruction for the chosen agent. Must be a clear, actionable directive.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE | VAGUE | CONFLICTING | OUT_OF_SCOPE | KNOWLEDGE_BOUNDARY\",\n\n\"reason\": \"Justification if an edge case is detected. 'NONE' if not an edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"A list of strings, where each string is a rich content snippet (e.g., a full paragraph or a detailed list) extracted directly from the world_model.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"A list of suggested tool commands for the next agent, if applicable.\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n</output_schema>\n\n<routing_logic>\n\n\\- \\*\\*Route to `SALES`:\\*\\* If the user's intent relates to navigating the showroom, asking about products, seeking design advice, or expressing purchase intent.\n\n\\- \\*\\*Route to `EDGE`:\\*\\* If the user's intent is impossible to determine (VAGUE), contains logical contradictions (CONFLICTING), is unrelated to home furnishings (OUT_OF_SCOPE), or asks for comparisons to competitors (KNOWLEDGE_BOUNDARY).\n\n</routing_logic>\n\n<examples>\n\n\\---\n\n\\*\\*EXAMPLE 1: Simple Contextual Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này có màu khác không?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User was just shown a Japandi-style model bathroom.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"DeMuhler ML276322-120\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T14:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks for color options for \"cái này\" (this). \"This\" is ambiguous.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on product `DeMuhler ML276322-120` in scene `SCENE_C7GENDVFACAH`.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User was just looking at the Japandi bathroom, which aligns with the current scene. No conflicting goals.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The visit state provides the clear antecedent for \"this\". The user's true intent is to know the color options for the specific vanity they are looking at.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`, as this is a direct product question.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User wants to know the available colors for the Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the relevant scene and the product's entry in the style guide from the `world_model`.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_PRODUCT_VARIATIONS_ML276322-120\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User is asking for color variations of the specific vanity they are currently viewing.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Check for available color options for the Tủ Lavabo DeMuhler ML276322-120.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a standard product inquiry.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Scene Info: SCENE_C7GENDVFACAH (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\",\n\n\"Style Guide (Japandi): Key Products: DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_PRODUCT_VARIATIONS_ML276322-120\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 2: Complex Context-Drift Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này thì sao?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User's stated goal is finding a compact sofa for a 55m² apartment, budget ~20M. Has been shown several options.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"Sanycces TEMPO\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T15:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks \"what about this one?\". Extremely vague.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on the `Sanycces TEMPO` bathtub.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User's primary, established goal is to find a small, budget-friendly sofa.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* There is a major disconnect between the user's history (sofa) and current focus (luxury bathtub). The user is likely distracted or exploring for general inspiration. A direct answer about the bathtub will derail their main goal. The true intent is likely curiosity, but the primary mission remains the sofa.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. The query is about a product, but requires a strategic response.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User is asking about the Sanycces TEMPO bathtub, but their main goal is a small sofa. The Sales Agent must first briefly acknowledge the bathtub's unique design, then gently pivot the conversation back to the user's primary mission of finding a sofa.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the bathtub and the scene.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"PROPOSE_PIVOT_QUESTION\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has deviated from their stated goal of finding a small sofa to ask about a luxury bathtub. The response should acknowledge the new item but strategically pivot back to the original goal.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the Sanycces TEMPO bathtub as an award-winning design, then ask a clarifying question to bridge back to the user's primary goal of finding a sofa for their small apartment.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a context-drift scenario requiring a strategic pivot, not a true edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Brand Info: Sanycces is a Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning TEMPO bathtub is a centerpiece in SCENE_C7GENDVFACAH.\",\n\n\"User Goal Context: User's primary mission is to find a compact sofa for a 55m² apartment with a budget of around 20M.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"PROPOSE_PIVOT_QUESTION\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 3: Time-Sensitive Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"làm sao để xem hàng thật?\" (How can I see the real products?)\n\n\\- \\*\\*conversation_history:\\*\\* \"User has expressed high interest in the DeMuhler ML368005 smart toilet.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_DD9KTWUFACAH\", \"focused_product_id\": \"DeMuhler ML368005\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T22:30:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided, including a section `Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.`)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User is asking how to see products in person. This is a high-intent, logistics-focused question.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is looking at a specific, high-end smart toilet. This reinforces their high intent.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* The user's interest in this specific product is confirmed.\n\n4\\. \\*\\*Analyze User State:\\*\\* The current time is 10:30 PM in the user's timezone. The physical showroom is closed.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The user has high purchase intent and wants to transition from online to offline, but they are asking at a time when the physical store is unavailable. A simple answer with opening hours would be unhelpful and miss the opportunity. The true intent is \"I'm ready for the next step, what can I do _right now_ to move forward?\"\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. This is a clear conversion-oriented action.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"The user is asking to see products in person, but it is late at night. Inform them of the showroom's opening hours, but more importantly, immediately seize the opportunity by prompting them to book an appointment for tomorrow.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the showroom's hours and address.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_APPOINTMENT_BOOKING_FORM\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has high purchase intent and wants to see products in person, but is asking after hours. The goal is to capture this lead by offering to book an appointment.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the user's request to visit. Inform them of the showroom hours, but since it's currently late, your primary action is to offer and assist them with booking an appointment for the next available slot.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a high-intent, after-hours query.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_APPOINTMENT_BOOKING_FORM\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n</examples>\n\n<world_model>\n\n\\# S.Home Virtual Showroom: World Model & Master Index\n\n\\# Version: 1.0\n\n\\# Last Updated: Sep 21st, 25\n\n\\---\n\n\\## 1. Ontology: Defining the S.Home Universe\n\nThis section defines the core entities and their relationships within the S.Home virtual environment.\n\n\\* \\*\\*Showroom `SHR_`):\\*\\* The top-level container for the entire experience. There is currently one primary showroom: `SHR_MLMJWUGJYUGE` (S.Home Showroom).\n\n\\* \\*\\*Tour `TOUR_`):\\*\\* A curated journey or path through the Showroom. The primary tour is `TOUR_ZJMHKMJEACAH` (S.Home Virtual Showroom). All scenes and categories are part of this tour.\n\n\\* \\*\\*Scene `SCENE_`):\\*\\* A specific 3D location, camera viewpoint, or \"room\" within the Tour. This is the primary unit of navigation. Each scene has a human-readable name (e.g., \"S.Home Hà Đông - Khu A - Bồn cầu -14\").\n\n\\* \\*\\*Category `CAT_`):\\*\\* A thematic grouping of products. Categories are used to organize products logically (e.g., \"Bồn cầu thông minh\", \"Vòi sen cao cấp\"). A product can belong to multiple categories.\n\n\\* \\*\\*Product `ITEM_`):\\*\\* An individual, sellable item. Each product has a unique code, detailed data in `shome-products.json`, and is placed within one or more Scenes.\n\n\\---\n\n\\## 2. Showroom Master Index & Layout\n\nThis section serves as the primary navigational index for the `TOUR_ZJMHKMJEACAH`. The tour is structured into logical areas (\"Khu\").\n\n\\### \\*\\*Area: Khu A - Bồn Cầu (Toilet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The primary zone for showcasing all types of toilets, from standard one-piece models to advanced smart and wall-hung toilets.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_M2K6GFFM3NGE` (Bồn cầu thường), `CAT_6ECPJ9436VFE` (Bồn cầu thông minh), `CAT_NTXNPEFM3NGE` (Bồn cầu treo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_Y42UE6VFACAH` (Bồn cầu -1): Features smart toilets like INAX AC-989 and DeMuhler ML368003.\n\n\\* `SCENE_XFLVHNVFACAH` (Bồn cầu -2): Features popular one-piece models like INAX AC-969VN and DeMuhler ML366304.\n\n\\* `SCENE_DM7DTMUFACAH` (Bồn cầu -5): The main display for wall-hung toilets (treo tường) like INAX AC-952VN and DeMuhler ML361001.\n\n\\* `SCENE_V7WEF4VFACAH` (Bồn cầu -6): A key area for high-end smart toilets from DeMuhler.\n\n\\* `SCENE_4XJVUUUFACAH` (Bồn cầu -4): Showcases unique, artistic \"egg-shaped\" toilets like the DeMuhler ML-1078 series.\n\n\\* `SCENE_LVN4DLUFACAH` (Bồn cầu -13): Displays minimalist one-piece toilets like DeMuhler ML366832A.\n\n\\### \\*\\*Area: Khu B - Sen Tắm (Shower & Faucet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* This zone is dedicated to the user's bathing experience, featuring a wide array of shower systems, faucets, and related technologies.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_MWXUGHFM3NGE` (Vòi sen cao cấp), `CAT_L9NZEMFM3NGE` (Vòi sen cây & vòi sen tay), `CAT_77HMUVFM3NGE` (Vòi lavabo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_U6JTUMVFACAH` (Sen tắm -1): Features premium thermostatic showers, including models with Grey PVD finish.\n\n\\* `SCENE_AYKVREUFACAH` (Sen tắm -2): Showcases concealed (âm tường) shower systems and models with digital displays.\n\n\\* `SCENE_XDLNDFUFACAH` (Sen tắm -3): Displays a variety of shower systems, including models with integrated shelves and PVD coatings.\n\n\\* `SCENE_9UM6EGVFACAH` (Sen tắm -4): A core display for thermostatic and artistic shower systems.\n\n\\* `SCENE_RGFRLDUFACAH` (Sen tắm -6): The primary location for lavabo faucets (vòi lavabo), showcasing different heights and styles.\n\n\\### \\*\\*Area: Khu C - Phòng Mẫu (Model Bathroom Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The inspiration hub. These scenes are fully designed bathrooms that demonstrate how various products can be combined to create a cohesive and luxurious space.\n\n\\* \\*\\*Key Category Present:\\*\\* `CAT_JUAAVE436VFE` (Combo phòng tắm).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_DD9KTWUFACAH` (Phòng mẫu -1): A complete bathroom suite featuring the DeMuhler ML278311-120 vanity and the ML368005 smart toilet.\n\n\\* `SCENE_C7GENDVFACAH` (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\n\n\\---\n\n\\## 3. Thematic Index (GEO & Style Guide)\n\nThis index groups products and scenes by non-physical attributes, allowing for conceptual navigation.\n\n\\### \\*\\*Index by Style:\\*\\*\n\n\\* \\*\\*Japandi:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\n\n\\* \\*\\*Inspiration Scene:\\*\\* `SCENE_C7GENDVFACAH` is the best example.\n\n\\* \\*\\*Minimalist:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* All wall-hung toilets (Khu A, Scene -5), Innoci ND2248K Shower, DeMuhler ML611203C Faucet.\n\n\\* \\*\\*Inspiration Scene:\\*\\* Any scene in Khu C can be adapted, but the core principle is seen in products throughout the tour.\n\n\\* \\*\\*Industrial:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML-A7-2BLACK (black smart toilet), Innoci ND2248K (black shower system), DeMuhler ML31199GR (Grey PVD shower).\n\n\\* \\*\\*Best viewed in:\\*\\* Khu A and Khu B product displays.\n\n\\### \\*\\*Index by Brand:\\*\\*\n\n\\* \\*\\*DeMuhler:\\*\\* Our most extensive brand. Strong focus on smart technology, modern design, and a wide range of price points. Prominently featured in ALL areas.\n\n\\* \\*\\*Inax:\\*\\* Japanese brand known for its market-leading hygiene technology, especially `Aqua Ceramic`. Found in Khu A (toilets) and Khu B (faucets).\n\n\\* \\*\\*Grohe:\\*\\* German engineering brand. Known for premium faucets with technologies like `SilkMove` and `EcoJoy`. See the Grohe Lineare in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Sanycces:\\*\\* Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning `TEMPO` bathtub is a centerpiece in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Innoci / Morris:\\*\\* Offer modern designs with unique finishes (e.g., black matte, grey PVD) and excellent value. Found primarily in Khu B.\n\n\\### \\*\\*Index by Key Technology/Feature:\\*\\*\n\n\\* \\*\\*Aqua Ceramic:\\*\\* INAX Toilets (e.g., AC-902VN, AC-969VN). Location: Khu A.\n\n\\* \\*\\*Thermostatic Safety `child_safe`):\\*\\* DeMuhler showers with `Vernet` or `Kerox` valves (e.g., ML513202QH, ML513204C). Location: Khu B.\n\n\\* \\*\\*Wall-Hung `space_saving`):\\*\\* All products in Category `CAT_NTXNPEFM3NGE`. Location: Khu A, Scene `SCENE_DM7DTMUFACAH`.\n\n\\* \\*\\*Smart Toilets (Hands-Free):\\*\\* DeMuhler and INAX models. Features: auto-open lid, foot-kick flush, heated seat. Location: Khu A and Khu C.\n\n</world_model>\n\n<task>\n\nYou will now be provided with the user's inputs. Apply your thinking protocol and generate the final JSON output.\n\n</task>"},{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":"The user initially asked about \"Agent Brand,\" but the AI stated it could only discuss S.Home Solution's products and services. The user then asked for details about S.Home Solution's offerings, and the AI listed expert consultation, delivery and installation, comprehensive warranty and after-sales support, and a virtual showroom experience. The user now asks for more information about the comprehensive warranty and after-sales support."},{"role":"user","content":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>"}],"agentModel":"chatGoogleGenerativeAI","agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentUserMessage":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>","agentReturnResponseAs":"userMessage","agentUpdateState":[],"agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.7","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","timeMetadata":{"start":1760438174268,"end":1760438179841,"delta":5573},"calledTools":[],"usageMetadata":{"input_tokens":5859,"output_tokens":259,"total_tokens":6708,"tool_call_tokens":0},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"user","content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","name":"supervisor"}]},"previousNodeIds":["customFunctionAgentflow_0"],"status":"FINISHED"},{"nodeId":"conditionAgentAgentflow_0","nodeLabel":"Condition Agent","data":{"id":"conditionAgentAgentflow_0","name":"conditionAgentAgentflow","input":{"messages":[{"role":"system","content":"<p>You are part of a multi-agent system designed to make agent coordination and execution easy. Your task is to analyze the given input and select one matching scenario from a provided set of scenarios.</p>\n    <ul>\n        <li><strong>Input</strong>: A string representing the user's query, message or data.</li>\n        <li><strong>Scenarios</strong>: A list of predefined scenarios that relate to the input.</li>\n        <li><strong>Instruction</strong>: Determine which of the provided scenarios is the best fit for the input.</li>\n    </ul>\n    <h2>Steps</h2>\n    <ol>\n        <li><strong>Read the input string</strong> and the list of scenarios.</li>\n        <li><strong>Analyze the content of the input</strong> to identify its main topic or intention.</li>\n        <li><strong>Compare the input with each scenario</strong>: Evaluate how well the input's topic or intention aligns with each of the provided scenarios and select the one that is the best fit.</li>\n        <li><strong>Output the result</strong>: Return the selected scenario in the specified JSON format.</li>\n    </ol>\n    <h2>Output Format</h2>\n    <p>Output should be a JSON object that names the selected scenario, like this: <code>{\"output\": \"<selected_scenario_name>\"}</code>. No explanation is needed.</p>\n    <h2>Examples</h2>\n    <ol>\n       <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is not asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"What is AIGC?\", \"scenarios\": [\"user is asking about AI\", \"user is asking about the weather\"], \"instruction\": \"Your task is to check and see if the user is asking a topic about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Can you explain deep learning?\", \"scenarios\": [\"user is interested in AI topics\", \"user wants to order food\"], \"instruction\": \"Determine if the user is interested in learning about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is interested in AI topics\"}</code></p>\n        </li>\n    </ol>\n    <h2>Note</h2>\n    <ul>\n        <li>Ensure that the input scenarios align well with potential user queries for accurate matching.</li>\n        <li>DO NOT include anything other than the JSON in your response.</li>\n    </ul>"},{"role":"user","content":"{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}"},{"role":"assistant","content":"```json\n{\"output\": \"user is not asking about AI\"}\n```"},{"role":"user","content":"{\"input\": Could you tell me more about the comprehensive warranty and after-sales support?, \"scenarios\": [\"SALES\",\"EDGE\"], \"instruction\": Your sole task is to focus on the field \"chosen_agent\" from the input (which is JSON structure) and decide which scenario to go on.\n\n*   If \"chosen_agent\" has value `SALES`, go with `SALES` path\n    \n*   If \"chosen_agent\" has value `EDGE`, go with `EDGE` path}"}]},"output":{"conditions":[{"output":"SALES","isFulfilled":true},{"output":"EDGE","isFulfilled":false}],"content":"```json\n{\"output\": \"SALES\"}\n```","timeMetadata":{"start":1760438179855,"end":1760438195036,"delta":15181}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[]},"previousNodeIds":["agentAgentflow_0"],"status":"FINISHED"},{"nodeId":"agentAgentflow_1","nodeLabel":"Sale Agent","data":{"id":"agentAgentflow_1","name":"agentAgentflow","input":{"messages":[{"role":"system","content":"<identity>\n\nYou are the Official Virtual Showroom Assistant for S.Home Solution, acting as a **strategic planner**. Your persona is an experienced and highly professional consultant specializing in premium kitchen and bath fixtures. You are not a passive chatbot; you are a confident, proactive guide. You receive strategic instructions from a Supervisor Agent. Your goal is to create a comprehensive, multi-step action plan to provide customers with perfect, curated solutions. You do not execute UI interactions directly; you create the plan for a separate Tool Agent to execute.\n\n</identity>"},{"role":"user","content":"User's direct query: Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":[{"functionCall":{"name":"knowledge_doc_ci","args":{"input":"S.Home Solution's comprehensive warranty and after-sales support"}},"thoughtSignature":"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"}]},{"role":"assistant","content":[{"functionCall":{"name":"knowledge_doc_ci","args":{"input":"comprehensive warranty and after-sales support"}},"thoughtSignature":"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"}],"tool_calls":[{"name":"knowledge_doc_ci","args":{"input":"comprehensive warranty and after-sales support"},"id":"7cf64f12-ee18-412d-bb3f-de265f4a0e49","type":"tool_call"}],"usage_metadata":{"input_tokens":1374,"output_tokens":24,"total_tokens":1584}},{"role":"tool","content":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library","tool_call_id":"7cf64f12-ee18-412d-bb3f-de265f4a0e49","name":"knowledge_doc_ci","additional_kwargs":{}}],"agentModel":"chatGoogleGenerativeAI","agentTools":[{"agentSelectedTool":"customMCP","agentSelectedToolRequiresHumanInput":"","agentSelectedToolConfig":{"mcpServerConfig":"{\n  \"url\": \"https://mcp.clik.vn/brands/sse\",\n  \"headers\": {\n        \"x-data-showroom-kb-v2-table\": \"gen-lang-client-0221178501.ci_clik_brand_etl.showroom_kb_v2\",\n        \"x-data-showroom-products-table\": \"gen-lang-client-0221178501.ci_clik_brand_etl.products_embeddings\",\n        \"x-data-showroom-codes\": \"{{$vars.SHOWROOM_CODE}}\"\n  }\n}","mcpActions":"[\"showroom_products_search\"]","agentSelectedTool":"customMCP"}}],"agentKnowledgeDocumentStores":[{"documentStore":"cb17d5b0-17cb-41cb-b9c0-e01731bd6b09:Knowledge_Doc_CI","docStoreDescription":"Đây là tài liệu kiến thức toàn diện về S.Home, một chuỗi hệ thống bán lẻ thiết bị nhà bếp, phòng tắm và gạch ốp lát tại Việt Nam. Tài liệu này chứa thông tin chi tiết về công ty, danh sách đầy đủ và địa chỉ các showroom, thông tin liên hệ, cùng toàn bộ các chính sách và quy định liên quan đến hoạt động kinh doanh. Bao gồm: chính sách bán hàng (đổi trả, kiểm hàng, lắp đặt, vận chuyển, thanh toán), chính sách bảo hành chi tiết cho từng thương hiệu, và các điều khoản giao dịch chung. Sử dụng tài liệu này để trả lời các câu hỏi sâu về quy trình, chính sách và thông tin pháp lý của S.Home.","returnSourceDocuments":""}],"agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentReturnResponseAs":"userMessage","agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.4","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"I apologize, but I couldn't find specific details about S.Home Solution's comprehensive warranty and after-sales support in the available knowledge base. The search results were not relevant to kitchen and bath fixtures.\n\nWould you like me to try searching for something else, or perhaps I can help you with product information or showroom details?","timeMetadata":{"start":1760438196844,"end":1760438203774,"delta":6930},"calledTools":[],"usageMetadata":{"input_tokens":4415,"output_tokens":68,"total_tokens":10860,"tool_call_tokens":6222},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"},"usedTools":[{"tool":"knowledge_doc_ci","toolInput":{"input":"comprehensive warranty and after-sales support"},"toolOutput":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library"}],"availableTools":[{"name":"showroom_products_search","description":"Perform semantic vector search for products within showrooms using natural language queries.\n    \n    This tool provides RAG (Retrieval-Augmented Generation) capabilities for showroom product discovery:\n    - Natural Language Search: Use semantic similarity to find relevant showroom products\n    - Multi-Filter Support: Combine tour, showroom, scene, and category filters\n    - Rich Product Data: Returns complete product information with specifications and pricing\n    - Relevance Scoring: Cosine distance scoring for search relevance\n    \n    **Parameter Usage & Examples:**\n    \n    **textQuery** (REQUIRED): Natural language search query\n    - Use English for best vector search results\n    - Examples: \"furniture by Flexfit\", \"bathroom cabinets\", \"chairs\", \"modern sofa sets\"\n    - Tip: Be specific about product types, brands, or characteristics\n    \n    **showroomCodes** (OPTIONAL): Filter by specific showrooms\n    - Format: Comma-separated showroom codes\n    - Example: \"SHR_9FVXUTV62G47,SHR_ABC123\"\n    - Use Case: Focus search within particular showroom locations\n    - Get codes from showroom_knowledge_base tool first\n    \n    **sceneCodes** (OPTIONAL): Filter by specific scenes/rooms\n    - Format: Comma-separated scene codes  \n    - Example: \"SCN_LIVING_001,SCN_BEDROOM_002\"\n    - Use Case: Find products in specific rooms or areas\n    - Get codes from showroom structure calls first\n    \n    **categoryCodes** (OPTIONAL): Filter by product categories\n    - Format: Comma-separated category codes\n    - Example: \"CAT_FURNITURE_001,CAT_DECOR_002\"  \n    - Use Case: Narrow search to specific product types\n    - Get codes from showroom structure calls first\n    \n    **tourCodes** (OPTIONAL): Filter by specific tours\n    - Format: Comma-separated tour codes\n    - Example: \"TOUR_SHOWROOM_001,TOUR_EXHIBITION_002\"\n    - Use Case: Search within specific virtual tours\n    - Automatically set from x-data-tour-codes metadata headers\n    \n    **topK** (OPTIONAL): Maximum results to return\n    - Format: Integer number (default: 5)\n    - Example: 10 for more results, 3 for fewer results\n    - Use Case: Control response size and processing time\n    \n    **Product Domains Supported:**\n    - Furniture: Chairs, tables, cabinets, sofas, storage solutions\n    - Home Decor: Decorative items, lighting, accessories, artwork\n    - Bathroom Fixtures: Lavabo systems, vanities, storage, mirrors\n    - Kitchen Appliances: Built-in units, countertops, hardware\n    - Custom Solutions: Made-to-measure furniture and fittings\n    \n    **Example Usage Scenarios:**\n    - General: {\"textQuery\": \"modern chairs\"} → Find all modern chair products\n    - Showroom-specific: {\"textQuery\": \"bathroom vanities\", \"showroomCodes\": \"SHR_9FVXUTV62G47\"}\n    - Room-specific: {\"textQuery\": \"furniture\", \"sceneCodes\": \"SCN_LIVING_001\"}\n    - Category-specific: {\"textQuery\": \"storage solutions\", \"categoryCodes\": \"CAT_FURNITURE_001\"}\n    \n    **Metadata Priority (HTTP Headers):**\n    Parameters can be set via HTTP x-data-* headers, which take priority over tool parameters:\n    - x-data-tour-codes: Automatically filters by specified tours\n    - Other filters can be combined for precise product discovery\n    \n    **Table Override Headers (Advanced):**\n    Override default BigQuery table configurations:\n    - x-data-showroom-products-table: Override SHOWROOM_PRODUCTS_TABLE (e.g., \"project.dataset.custom_products\")\n    - x-data-showroom-embedding-model: Override SHOWROOM_EMBEDDING_MODEL (e.g., \"project.dataset.custom_model\")\n    \n    Uses BigQuery ML vector embeddings for semantic similarity matching with product specifications, descriptions, and features.","schema":{"type":"object","properties":{"textQuery":{},"showroomCodes":{},"sceneCodes":{},"categoryCodes":{},"tourCodes":{},"topK":{}},"additionalProperties":false},"toolNode":{"label":"Custom MCP","name":"customMCP"}},{"name":"knowledge_doc_ci","description":"Đây là tài liệu kiến thức toàn diện về S.Home, một chuỗi hệ thống bán lẻ thiết bị nhà bếp, phòng tắm và gạch ốp lát tại Việt Nam. Tài liệu này chứa thông tin chi tiết về công ty, danh sách đầy đủ và địa chỉ các showroom, thông tin liên hệ, cùng toàn bộ các chính sách và quy định liên quan đến hoạt động kinh doanh. Bao gồm: chính sách bán hàng (đổi trả, kiểm hàng, lắp đặt, vận chuyển, thanh toán), chính sách bảo hành chi tiết cho từng thương hiệu, và các điều khoản giao dịch chung. Sử dụng tài liệu này để trả lời các câu hỏi sâu về quy trình, chính sách và thông tin pháp lý của S.Home.","schema":{"type":"object","properties":{"input":{"type":"string","description":"input to look up in retriever"}},"required":["input"],"additionalProperties":false},"toolNode":{"label":"Retriever Tool","name":"retrieverTool"}}]},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"I apologize, but I couldn't find specific details about S.Home Solution's comprehensive warranty and after-sales support in the available knowledge base. The search results were not relevant to kitchen and bath fixtures.\n\nWould you like me to try searching for something else, or perhaps I can help you with product information or showroom details?","name":"sale_agent","additional_kwargs":{"usedTools":[{"tool":"knowledge_doc_ci","toolInput":{"input":"comprehensive warranty and after-sales support"},"toolOutput":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library"}]}}]},"previousNodeIds":["conditionAgentAgentflow_0"],"status":"FINISHED"}]}
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Your role is to act as a cognitive router. You do not talk to the user directly. Your entire purpose is to deeply analyze the user's situation by synthesizing all available context, determine their true intent, and then generate a precise JSON command to delegate the task to the appropriate specialist agent `SALES` or `EDGE`). You are analytical, precise, and strategic.\n\n</identity>\n\n<core_directive>\n\nYour primary function is to process a set of inputs about the user's current state and produce a single, valid JSON object as output. This JSON object contains your analysis and a clear, actionable plan for the next agent in the workflow. You must strictly adhere to the output schema provided.\n\n</core_directive>\n\n<thinking_protocol>\n\nBefore generating the final JSON output, you MUST engage in a step-by-step thinking process to externalize your reasoning. Follow these 7 steps precisely:\n\n1\\. \\*\\*Analyze Query:\\*\\* Deconstruct the user's latest query. Identify keywords, questions, and explicit statements. Note any ambiguity (e.g., pronouns like \"this\", \"it\").\n\n2\\. \\*\\*Analyze Visit State:\\*\\* Examine the user's current location and focus within the virtual showroom. Identify the specific scene, products, or areas they are interacting with.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* Review the summary of the recent conversation. Identify the user's established goals, stated preferences (e.g., budget, style), and previous questions.\n\n4\\. \\*\\*Analyze User State:\\*\\* Examine static user context like their language, location, and the current time. Note any factors that might influence their needs (e.g., it's late at night).\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* This is the most critical step. Compare the insights from steps 1, 2, 3, and 4.\n\n\\- Is there alignment between the query, visit state, history, and user state?\n\n\\- Is there a disconnect or \"context drift\"?\n\n\\- Based on all information, what is the user's _true, underlying intent_? Formulate this as a clear, one-sentence hypothesis.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\* Based on your synthesized intent:\n\n\\- \\*\\*Choose Agent:\\*\\* Decide if the intent is a core task for the `SALES` agent or if it's an `EDGE` case.\n\n\\- \\*\\*Sharpen Query:\\*\\* Create a precise, unambiguous instruction for the chosen agent.\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* Identify the most relevant sections from the `world_model` and \\*\\*extract the full text snippets\\*\\* (e.g., descriptions, key features) that the next agent will need to formulate its response.\n\n\\- \\*\\*Suggest Actions:\\*\\* Propose concrete tool commands if applicable.\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the results of your analysis into the final JSON object, ensuring it strictly follows the `<output_schema>`.\n\n</thinking_protocol>\n\n<input_schema>\n\nYou will receive the following inputs in a structured format:\n\n\\- \\*\\*user_query:\\*\\* The latest raw input from the user.\n\n\\- \\*\\*conversation_history:\\*\\* A summary of the recent turns in the conversation.\n\n\\- \\*\\*visit_state:\\*\\* A JSON object detailing the user's current virtual location `scene_code`, `focused_product_id`, etc.).\n\n\\- \\*\\*user_state:\\*\\* A JSON object with static user context `language`, `timezone`, `current_time`, `location`, etc.).\n\n\\- \\*\\*world_model:\\*\\* The master index of the showroom's layout, products, brands, and styles.\n\n</input_schema>\n\n<output_schema>\n\nYour final output MUST be a single JSON object with the following structure. Do not add any text or explanation before or after the JSON block.\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"A brief, one-sentence summary of the user's true goal, synthesizing their query with all available context.\",\n\n\"chosen_agent\": \"SALES | EDGE\",\n\n\"sharpened_query\": \"The improved and contextualized instruction for the chosen agent. Must be a clear, actionable directive.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE | VAGUE | CONFLICTING | OUT_OF_SCOPE | KNOWLEDGE_BOUNDARY\",\n\n\"reason\": \"Justification if an edge case is detected. 'NONE' if not an edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"A list of strings, where each string is a rich content snippet (e.g., a full paragraph or a detailed list) extracted directly from the world_model.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"A list of suggested tool commands for the next agent, if applicable.\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n</output_schema>\n\n<routing_logic>\n\n\\- \\*\\*Route to `SALES`:\\*\\* If the user's intent relates to navigating the showroom, asking about products, seeking design advice, or expressing purchase intent.\n\n\\- \\*\\*Route to `EDGE`:\\*\\* If the user's intent is impossible to determine (VAGUE), contains logical contradictions (CONFLICTING), is unrelated to home furnishings (OUT_OF_SCOPE), or asks for comparisons to competitors (KNOWLEDGE_BOUNDARY).\n\n</routing_logic>\n\n<examples>\n\n\\---\n\n\\*\\*EXAMPLE 1: Simple Contextual Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này có màu khác không?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User was just shown a Japandi-style model bathroom.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"DeMuhler ML276322-120\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T14:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks for color options for \"cái này\" (this). \"This\" is ambiguous.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on product `DeMuhler ML276322-120` in scene `SCENE_C7GENDVFACAH`.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User was just looking at the Japandi bathroom, which aligns with the current scene. No conflicting goals.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The visit state provides the clear antecedent for \"this\". The user's true intent is to know the color options for the specific vanity they are looking at.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`, as this is a direct product question.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User wants to know the available colors for the Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the relevant scene and the product's entry in the style guide from the `world_model`.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_PRODUCT_VARIATIONS_ML276322-120\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User is asking for color variations of the specific vanity they are currently viewing.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Check for available color options for the Tủ Lavabo DeMuhler ML276322-120.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a standard product inquiry.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Scene Info: SCENE_C7GENDVFACAH (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\",\n\n\"Style Guide (Japandi): Key Products: DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_PRODUCT_VARIATIONS_ML276322-120\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 2: Complex Context-Drift Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này thì sao?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User's stated goal is finding a compact sofa for a 55m² apartment, budget ~20M. Has been shown several options.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"Sanycces TEMPO\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T15:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks \"what about this one?\". Extremely vague.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on the `Sanycces TEMPO` bathtub.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User's primary, established goal is to find a small, budget-friendly sofa.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* There is a major disconnect between the user's history (sofa) and current focus (luxury bathtub). The user is likely distracted or exploring for general inspiration. A direct answer about the bathtub will derail their main goal. The true intent is likely curiosity, but the primary mission remains the sofa.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. The query is about a product, but requires a strategic response.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User is asking about the Sanycces TEMPO bathtub, but their main goal is a small sofa. The Sales Agent must first briefly acknowledge the bathtub's unique design, then gently pivot the conversation back to the user's primary mission of finding a sofa.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the bathtub and the scene.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"PROPOSE_PIVOT_QUESTION\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has deviated from their stated goal of finding a small sofa to ask about a luxury bathtub. The response should acknowledge the new item but strategically pivot back to the original goal.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the Sanycces TEMPO bathtub as an award-winning design, then ask a clarifying question to bridge back to the user's primary goal of finding a sofa for their small apartment.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a context-drift scenario requiring a strategic pivot, not a true edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Brand Info: Sanycces is a Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning TEMPO bathtub is a centerpiece in SCENE_C7GENDVFACAH.\",\n\n\"User Goal Context: User's primary mission is to find a compact sofa for a 55m² apartment with a budget of around 20M.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"PROPOSE_PIVOT_QUESTION\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 3: Time-Sensitive Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"làm sao để xem hàng thật?\" (How can I see the real products?)\n\n\\- \\*\\*conversation_history:\\*\\* \"User has expressed high interest in the DeMuhler ML368005 smart toilet.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_DD9KTWUFACAH\", \"focused_product_id\": \"DeMuhler ML368005\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T22:30:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided, including a section `Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.`)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User is asking how to see products in person. This is a high-intent, logistics-focused question.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is looking at a specific, high-end smart toilet. This reinforces their high intent.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* The user's interest in this specific product is confirmed.\n\n4\\. \\*\\*Analyze User State:\\*\\* The current time is 10:30 PM in the user's timezone. The physical showroom is closed.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The user has high purchase intent and wants to transition from online to offline, but they are asking at a time when the physical store is unavailable. A simple answer with opening hours would be unhelpful and miss the opportunity. The true intent is \"I'm ready for the next step, what can I do _right now_ to move forward?\"\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. This is a clear conversion-oriented action.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"The user is asking to see products in person, but it is late at night. Inform them of the showroom's opening hours, but more importantly, immediately seize the opportunity by prompting them to book an appointment for tomorrow.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the showroom's hours and address.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_APPOINTMENT_BOOKING_FORM\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has high purchase intent and wants to see products in person, but is asking after hours. The goal is to capture this lead by offering to book an appointment.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the user's request to visit. Inform them of the showroom hours, but since it's currently late, your primary action is to offer and assist them with booking an appointment for the next available slot.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a high-intent, after-hours query.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_APPOINTMENT_BOOKING_FORM\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n</examples>\n\n<world_model>\n\n\\# S.Home Virtual Showroom: World Model & Master Index\n\n\\# Version: 1.0\n\n\\# Last Updated: Sep 21st, 25\n\n\\---\n\n\\## 1. Ontology: Defining the S.Home Universe\n\nThis section defines the core entities and their relationships within the S.Home virtual environment.\n\n\\* \\*\\*Showroom `SHR_`):\\*\\* The top-level container for the entire experience. There is currently one primary showroom: `SHR_MLMJWUGJYUGE` (S.Home Showroom).\n\n\\* \\*\\*Tour `TOUR_`):\\*\\* A curated journey or path through the Showroom. The primary tour is `TOUR_ZJMHKMJEACAH` (S.Home Virtual Showroom). All scenes and categories are part of this tour.\n\n\\* \\*\\*Scene `SCENE_`):\\*\\* A specific 3D location, camera viewpoint, or \"room\" within the Tour. This is the primary unit of navigation. Each scene has a human-readable name (e.g., \"S.Home Hà Đông - Khu A - Bồn cầu -14\").\n\n\\* \\*\\*Category `CAT_`):\\*\\* A thematic grouping of products. Categories are used to organize products logically (e.g., \"Bồn cầu thông minh\", \"Vòi sen cao cấp\"). A product can belong to multiple categories.\n\n\\* \\*\\*Product `ITEM_`):\\*\\* An individual, sellable item. Each product has a unique code, detailed data in `shome-products.json`, and is placed within one or more Scenes.\n\n\\---\n\n\\## 2. Showroom Master Index & Layout\n\nThis section serves as the primary navigational index for the `TOUR_ZJMHKMJEACAH`. The tour is structured into logical areas (\"Khu\").\n\n\\### \\*\\*Area: Khu A - Bồn Cầu (Toilet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The primary zone for showcasing all types of toilets, from standard one-piece models to advanced smart and wall-hung toilets.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_M2K6GFFM3NGE` (Bồn cầu thường), `CAT_6ECPJ9436VFE` (Bồn cầu thông minh), `CAT_NTXNPEFM3NGE` (Bồn cầu treo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_Y42UE6VFACAH` (Bồn cầu -1): Features smart toilets like INAX AC-989 and DeMuhler ML368003.\n\n\\* `SCENE_XFLVHNVFACAH` (Bồn cầu -2): Features popular one-piece models like INAX AC-969VN and DeMuhler ML366304.\n\n\\* `SCENE_DM7DTMUFACAH` (Bồn cầu -5): The main display for wall-hung toilets (treo tường) like INAX AC-952VN and DeMuhler ML361001.\n\n\\* `SCENE_V7WEF4VFACAH` (Bồn cầu -6): A key area for high-end smart toilets from DeMuhler.\n\n\\* `SCENE_4XJVUUUFACAH` (Bồn cầu -4): Showcases unique, artistic \"egg-shaped\" toilets like the DeMuhler ML-1078 series.\n\n\\* `SCENE_LVN4DLUFACAH` (Bồn cầu -13): Displays minimalist one-piece toilets like DeMuhler ML366832A.\n\n\\### \\*\\*Area: Khu B - Sen Tắm (Shower & Faucet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* This zone is dedicated to the user's bathing experience, featuring a wide array of shower systems, faucets, and related technologies.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_MWXUGHFM3NGE` (Vòi sen cao cấp), `CAT_L9NZEMFM3NGE` (Vòi sen cây & vòi sen tay), `CAT_77HMUVFM3NGE` (Vòi lavabo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_U6JTUMVFACAH` (Sen tắm -1): Features premium thermostatic showers, including models with Grey PVD finish.\n\n\\* `SCENE_AYKVREUFACAH` (Sen tắm -2): Showcases concealed (âm tường) shower systems and models with digital displays.\n\n\\* `SCENE_XDLNDFUFACAH` (Sen tắm -3): Displays a variety of shower systems, including models with integrated shelves and PVD coatings.\n\n\\* `SCENE_9UM6EGVFACAH` (Sen tắm -4): A core display for thermostatic and artistic shower systems.\n\n\\* `SCENE_RGFRLDUFACAH` (Sen tắm -6): The primary location for lavabo faucets (vòi lavabo), showcasing different heights and styles.\n\n\\### \\*\\*Area: Khu C - Phòng Mẫu (Model Bathroom Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The inspiration hub. These scenes are fully designed bathrooms that demonstrate how various products can be combined to create a cohesive and luxurious space.\n\n\\* \\*\\*Key Category Present:\\*\\* `CAT_JUAAVE436VFE` (Combo phòng tắm).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_DD9KTWUFACAH` (Phòng mẫu -1): A complete bathroom suite featuring the DeMuhler ML278311-120 vanity and the ML368005 smart toilet.\n\n\\* `SCENE_C7GENDVFACAH` (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\n\n\\---\n\n\\## 3. Thematic Index (GEO & Style Guide)\n\nThis index groups products and scenes by non-physical attributes, allowing for conceptual navigation.\n\n\\### \\*\\*Index by Style:\\*\\*\n\n\\* \\*\\*Japandi:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\n\n\\* \\*\\*Inspiration Scene:\\*\\* `SCENE_C7GENDVFACAH` is the best example.\n\n\\* \\*\\*Minimalist:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* All wall-hung toilets (Khu A, Scene -5), Innoci ND2248K Shower, DeMuhler ML611203C Faucet.\n\n\\* \\*\\*Inspiration Scene:\\*\\* Any scene in Khu C can be adapted, but the core principle is seen in products throughout the tour.\n\n\\* \\*\\*Industrial:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML-A7-2BLACK (black smart toilet), Innoci ND2248K (black shower system), DeMuhler ML31199GR (Grey PVD shower).\n\n\\* \\*\\*Best viewed in:\\*\\* Khu A and Khu B product displays.\n\n\\### \\*\\*Index by Brand:\\*\\*\n\n\\* \\*\\*DeMuhler:\\*\\* Our most extensive brand. Strong focus on smart technology, modern design, and a wide range of price points. Prominently featured in ALL areas.\n\n\\* \\*\\*Inax:\\*\\* Japanese brand known for its market-leading hygiene technology, especially `Aqua Ceramic`. Found in Khu A (toilets) and Khu B (faucets).\n\n\\* \\*\\*Grohe:\\*\\* German engineering brand. Known for premium faucets with technologies like `SilkMove` and `EcoJoy`. See the Grohe Lineare in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Sanycces:\\*\\* Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning `TEMPO` bathtub is a centerpiece in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Innoci / Morris:\\*\\* Offer modern designs with unique finishes (e.g., black matte, grey PVD) and excellent value. Found primarily in Khu B.\n\n\\### \\*\\*Index by Key Technology/Feature:\\*\\*\n\n\\* \\*\\*Aqua Ceramic:\\*\\* INAX Toilets (e.g., AC-902VN, AC-969VN). Location: Khu A.\n\n\\* \\*\\*Thermostatic Safety `child_safe`):\\*\\* DeMuhler showers with `Vernet` or `Kerox` valves (e.g., ML513202QH, ML513204C). Location: Khu B.\n\n\\* \\*\\*Wall-Hung `space_saving`):\\*\\* All products in Category `CAT_NTXNPEFM3NGE`. Location: Khu A, Scene `SCENE_DM7DTMUFACAH`.\n\n\\* \\*\\*Smart Toilets (Hands-Free):\\*\\* DeMuhler and INAX models. Features: auto-open lid, foot-kick flush, heated seat. Location: Khu A and Khu C.\n\n</world_model>\n\n<task>\n\nYou will now be provided with the user's inputs. Apply your thinking protocol and generate the final JSON output.\n\n</task>"},{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":"The user initially asked about \"Agent Brand,\" but the AI stated it could only discuss S.Home Solution's products and services. The user then asked for details about S.Home Solution's offerings, and the AI listed expert consultation, delivery and installation, comprehensive warranty and after-sales support, and a virtual showroom experience. The user now asks for more information about the comprehensive warranty and after-sales support."},{"role":"user","content":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>"}],"agentModel":"chatGoogleGenerativeAI","agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentUserMessage":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>","agentReturnResponseAs":"userMessage","agentUpdateState":[],"agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.7","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","timeMetadata":{"start":1760438174268,"end":1760438179841,"delta":5573},"calledTools":[],"usageMetadata":{"input_tokens":5859,"output_tokens":259,"total_tokens":6708,"tool_call_tokens":0},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"user","content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","name":"supervisor"}]},"previousNodeIds":["customFunctionAgentflow_0"],"status":"FINISHED"},{"nodeId":"conditionAgentAgentflow_0","nodeLabel":"Condition Agent","data":{"id":"conditionAgentAgentflow_0","name":"conditionAgentAgentflow","input":{"messages":[{"role":"system","content":"<p>You are part of a multi-agent system designed to make agent coordination and execution easy. Your task is to analyze the given input and select one matching scenario from a provided set of scenarios.</p>\n    <ul>\n        <li><strong>Input</strong>: A string representing the user's query, message or data.</li>\n        <li><strong>Scenarios</strong>: A list of predefined scenarios that relate to the input.</li>\n        <li><strong>Instruction</strong>: Determine which of the provided scenarios is the best fit for the input.</li>\n    </ul>\n    <h2>Steps</h2>\n    <ol>\n        <li><strong>Read the input string</strong> and the list of scenarios.</li>\n        <li><strong>Analyze the content of the input</strong> to identify its main topic or intention.</li>\n        <li><strong>Compare the input with each scenario</strong>: Evaluate how well the input's topic or intention aligns with each of the provided scenarios and select the one that is the best fit.</li>\n        <li><strong>Output the result</strong>: Return the selected scenario in the specified JSON format.</li>\n    </ol>\n    <h2>Output Format</h2>\n    <p>Output should be a JSON object that names the selected scenario, like this: <code>{\"output\": \"<selected_scenario_name>\"}</code>. No explanation is needed.</p>\n    <h2>Examples</h2>\n    <ol>\n       <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is not asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"What is AIGC?\", \"scenarios\": [\"user is asking about AI\", \"user is asking about the weather\"], \"instruction\": \"Your task is to check and see if the user is asking a topic about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Can you explain deep learning?\", \"scenarios\": [\"user is interested in AI topics\", \"user wants to order food\"], \"instruction\": \"Determine if the user is interested in learning about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is interested in AI topics\"}</code></p>\n        </li>\n    </ol>\n    <h2>Note</h2>\n    <ul>\n        <li>Ensure that the input scenarios align well with potential user queries for accurate matching.</li>\n        <li>DO NOT include anything other than the JSON in your response.</li>\n    </ul>"},{"role":"user","content":"{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}"},{"role":"assistant","content":"```json\n{\"output\": \"user is not asking about AI\"}\n```"},{"role":"user","content":"{\"input\": Could you tell me more about the comprehensive warranty and after-sales support?, \"scenarios\": [\"SALES\",\"EDGE\"], \"instruction\": Your sole task is to focus on the field \"chosen_agent\" from the input (which is JSON structure) and decide which scenario to go on.\n\n*   If \"chosen_agent\" has value `SALES`, go with `SALES` path\n    \n*   If \"chosen_agent\" has value `EDGE`, go with `EDGE` path}"}]},"output":{"conditions":[{"output":"SALES","isFulfilled":true},{"output":"EDGE","isFulfilled":false}],"content":"```json\n{\"output\": \"SALES\"}\n```","timeMetadata":{"start":1760438179855,"end":1760438195036,"delta":15181}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[]},"previousNodeIds":["agentAgentflow_0"],"status":"FINISHED"},{"nodeId":"agentAgentflow_1","nodeLabel":"Sale Agent","data":{"id":"agentAgentflow_1","name":"agentAgentflow","input":{"messages":[{"role":"system","content":"<identity>\n\nYou are the Official Virtual Showroom Assistant for S.Home Solution, acting as a **strategic planner**. Your persona is an experienced and highly professional consultant specializing in premium kitchen and bath fixtures. You are not a passive chatbot; you are a confident, proactive guide. You receive strategic instructions from a Supervisor Agent. Your goal is to create a comprehensive, multi-step action plan to provide customers with perfect, curated solutions. You do not execute UI interactions directly; you create the plan for a separate Tool Agent to execute.\n\n</identity>"},{"role":"user","content":"User's direct query: Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":[{"functionCall":{"name":"knowledge_doc_ci","args":{"input":"S.Home Solution's comprehensive warranty and after-sales support"}},"thoughtSignature":"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"}]},{"role":"assistant","content":[{"functionCall":{"name":"knowledge_doc_ci","args":{"input":"comprehensive warranty and after-sales support"}},"thoughtSignature":"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"}],"tool_calls":[{"name":"knowledge_doc_ci","args":{"input":"comprehensive warranty and after-sales support"},"id":"7cf64f12-ee18-412d-bb3f-de265f4a0e49","type":"tool_call"}],"usage_metadata":{"input_tokens":1374,"output_tokens":24,"total_tokens":1584}},{"role":"tool","content":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library","tool_call_id":"7cf64f12-ee18-412d-bb3f-de265f4a0e49","name":"knowledge_doc_ci","additional_kwargs":{}}],"agentModel":"chatGoogleGenerativeAI","agentTools":[{"agentSelectedTool":"customMCP","agentSelectedToolRequiresHumanInput":"","agentSelectedToolConfig":{"mcpServerConfig":"{\n  \"url\": \"https://mcp.clik.vn/brands/sse\",\n  \"headers\": {\n        \"x-data-showroom-kb-v2-table\": \"gen-lang-client-0221178501.ci_clik_brand_etl.showroom_kb_v2\",\n        \"x-data-showroom-products-table\": \"gen-lang-client-0221178501.ci_clik_brand_etl.products_embeddings\",\n        \"x-data-showroom-codes\": \"{{$vars.SHOWROOM_CODE}}\"\n  }\n}","mcpActions":"[\"showroom_products_search\"]","agentSelectedTool":"customMCP"}}],"agentKnowledgeDocumentStores":[{"documentStore":"cb17d5b0-17cb-41cb-b9c0-e01731bd6b09:Knowledge_Doc_CI","docStoreDescription":"Đây là tài liệu kiến thức toàn diện về S.Home, một chuỗi hệ thống bán lẻ thiết bị nhà bếp, phòng tắm và gạch ốp lát tại Việt Nam. Tài liệu này chứa thông tin chi tiết về công ty, danh sách đầy đủ và địa chỉ các showroom, thông tin liên hệ, cùng toàn bộ các chính sách và quy định liên quan đến hoạt động kinh doanh. Bao gồm: chính sách bán hàng (đổi trả, kiểm hàng, lắp đặt, vận chuyển, thanh toán), chính sách bảo hành chi tiết cho từng thương hiệu, và các điều khoản giao dịch chung. Sử dụng tài liệu này để trả lời các câu hỏi sâu về quy trình, chính sách và thông tin pháp lý của S.Home.","returnSourceDocuments":""}],"agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentReturnResponseAs":"userMessage","agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.4","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"I apologize, but I couldn't find specific details about S.Home Solution's comprehensive warranty and after-sales support in the available knowledge base. The search results were not relevant to kitchen and bath fixtures.\n\nWould you like me to try searching for something else, or perhaps I can help you with product information or showroom details?","timeMetadata":{"start":1760438196844,"end":1760438203774,"delta":6930},"calledTools":[],"usageMetadata":{"input_tokens":4415,"output_tokens":68,"total_tokens":10860,"tool_call_tokens":6222},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"},"usedTools":[{"tool":"knowledge_doc_ci","toolInput":{"input":"comprehensive warranty and after-sales support"},"toolOutput":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library"}],"availableTools":[{"name":"showroom_products_search","description":"Perform semantic vector search for products within showrooms using natural language queries.\n    \n    This tool provides RAG (Retrieval-Augmented Generation) capabilities for showroom product discovery:\n    - Natural Language Search: Use semantic similarity to find relevant showroom products\n    - Multi-Filter Support: Combine tour, showroom, scene, and category filters\n    - Rich Product Data: Returns complete product information with specifications and pricing\n    - Relevance Scoring: Cosine distance scoring for search relevance\n    \n    **Parameter Usage & Examples:**\n    \n    **textQuery** (REQUIRED): Natural language search query\n    - Use English for best vector search results\n    - Examples: \"furniture by Flexfit\", \"bathroom cabinets\", \"chairs\", \"modern sofa sets\"\n    - Tip: Be specific about product types, brands, or characteristics\n    \n    **showroomCodes** (OPTIONAL): Filter by specific showrooms\n    - Format: Comma-separated showroom codes\n    - Example: \"SHR_9FVXUTV62G47,SHR_ABC123\"\n    - Use Case: Focus search within particular showroom locations\n    - Get codes from showroom_knowledge_base tool first\n    \n    **sceneCodes** (OPTIONAL): Filter by specific scenes/rooms\n    - Format: Comma-separated scene codes  \n    - Example: \"SCN_LIVING_001,SCN_BEDROOM_002\"\n    - Use Case: Find products in specific rooms or areas\n    - Get codes from showroom structure calls first\n    \n    **categoryCodes** (OPTIONAL): Filter by product categories\n    - Format: Comma-separated category codes\n    - Example: \"CAT_FURNITURE_001,CAT_DECOR_002\"  \n    - Use Case: Narrow search to specific product types\n    - Get codes from showroom structure calls first\n    \n    **tourCodes** (OPTIONAL): Filter by specific tours\n    - Format: Comma-separated tour codes\n    - Example: \"TOUR_SHOWROOM_001,TOUR_EXHIBITION_002\"\n    - Use Case: Search within specific virtual tours\n    - Automatically set from x-data-tour-codes metadata headers\n    \n    **topK** (OPTIONAL): Maximum results to return\n    - Format: Integer number (default: 5)\n    - Example: 10 for more results, 3 for fewer results\n    - Use Case: Control response size and processing time\n    \n    **Product Domains Supported:**\n    - Furniture: Chairs, tables, cabinets, sofas, storage solutions\n    - Home Decor: Decorative items, lighting, accessories, artwork\n    - Bathroom Fixtures: Lavabo systems, vanities, storage, mirrors\n    - Kitchen Appliances: Built-in units, countertops, hardware\n    - Custom Solutions: Made-to-measure furniture and fittings\n    \n    **Example Usage Scenarios:**\n    - General: {\"textQuery\": \"modern chairs\"} → Find all modern chair products\n    - Showroom-specific: {\"textQuery\": \"bathroom vanities\", \"showroomCodes\": \"SHR_9FVXUTV62G47\"}\n    - Room-specific: {\"textQuery\": \"furniture\", \"sceneCodes\": \"SCN_LIVING_001\"}\n    - Category-specific: {\"textQuery\": \"storage solutions\", \"categoryCodes\": \"CAT_FURNITURE_001\"}\n    \n    **Metadata Priority (HTTP Headers):**\n    Parameters can be set via HTTP x-data-* headers, which take priority over tool parameters:\n    - x-data-tour-codes: Automatically filters by specified tours\n    - Other filters can be combined for precise product discovery\n    \n    **Table Override Headers (Advanced):**\n    Override default BigQuery table configurations:\n    - x-data-showroom-products-table: Override SHOWROOM_PRODUCTS_TABLE (e.g., \"project.dataset.custom_products\")\n    - x-data-showroom-embedding-model: Override SHOWROOM_EMBEDDING_MODEL (e.g., \"project.dataset.custom_model\")\n    \n    Uses BigQuery ML vector embeddings for semantic similarity matching with product specifications, descriptions, and features.","schema":{"type":"object","properties":{"textQuery":{},"showroomCodes":{},"sceneCodes":{},"categoryCodes":{},"tourCodes":{},"topK":{}},"additionalProperties":false},"toolNode":{"label":"Custom MCP","name":"customMCP"}},{"name":"knowledge_doc_ci","description":"Đây là tài liệu kiến thức toàn diện về S.Home, một chuỗi hệ thống bán lẻ thiết bị nhà bếp, phòng tắm và gạch ốp lát tại Việt Nam. Tài liệu này chứa thông tin chi tiết về công ty, danh sách đầy đủ và địa chỉ các showroom, thông tin liên hệ, cùng toàn bộ các chính sách và quy định liên quan đến hoạt động kinh doanh. Bao gồm: chính sách bán hàng (đổi trả, kiểm hàng, lắp đặt, vận chuyển, thanh toán), chính sách bảo hành chi tiết cho từng thương hiệu, và các điều khoản giao dịch chung. Sử dụng tài liệu này để trả lời các câu hỏi sâu về quy trình, chính sách và thông tin pháp lý của S.Home.","schema":{"type":"object","properties":{"input":{"type":"string","description":"input to look up in retriever"}},"required":["input"],"additionalProperties":false},"toolNode":{"label":"Retriever Tool","name":"retrieverTool"}}]},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"I apologize, but I couldn't find specific details about S.Home Solution's comprehensive warranty and after-sales support in the available knowledge base. The search results were not relevant to kitchen and bath fixtures.\n\nWould you like me to try searching for something else, or perhaps I can help you with product information or showroom details?","name":"sale_agent","additional_kwargs":{"usedTools":[{"tool":"knowledge_doc_ci","toolInput":{"input":"comprehensive warranty and after-sales support"},"toolOutput":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library"}]}}]},"previousNodeIds":["conditionAgentAgentflow_0"],"status":"FINISHED"},{"nodeId":"customFunctionAgentflow_1","nodeLabel":"Actions Extractor","data":{"id":"customFunctionAgentflow_1","name":"customFunctionAgentflow","input":{"inputVariables":[{"variableName":"llmOutput","variableValue":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```"}],"code":"const rawOutput = $llmOutput;\n\nif (typeof rawOutput !== 'string') {\n  return [{ \"error\": \"Input from LLM node was not a string.\" }];\n}\n\nconst startIndex = rawOutput.indexOf('{');\nconst endIndex = rawOutput.lastIndexOf('}');\n\nif (startIndex !== -1 && endIndex !== -1 && endIndex > startIndex) {\n  const jsonString = rawOutput.substring(startIndex, endIndex + 1);\n\n  try {\n    const jsonObject = JSON.parse(jsonString);\n    \n    if (jsonObject && Array.isArray(jsonObject.actions)) {\n      // Clean up text content\n      jsonObject.actions.forEach(action => {\n        if (action.type === 'TEXT' && typeof action.content === 'string') {\n          action.content = action.content.replace(/&amp;/g, '&');\n        }\n      });\n\n      // *** THE DEFINITIVE CHANGE IS HERE ***\n      // Map each action object into a new object with a single \"action\" key\n      const wrappedActions = jsonObject.actions.map(act => ({ \"action\": act }));\n      \n      // Return the new array of wrapped objects\n      return wrappedActions;\n    } else {\n      return [{ \"error\": \"The parsed JSON object does not contain a valid 'actions' array.\" }];\n    }\n\n  } catch (error) {\n    return [{ \"error\": \"The extracted string was not valid JSON.\", \"extracted_string\": jsonString }];\n  }\n} else {\n  return [{ \"error\": \"Could not find a valid JSON object in the LLM output.\" }];\n}"},"output":{"content":"[\n  {\n    \"error\": \"The parsed JSON object does not contain a valid 'actions' array.\"\n  }\n]"},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""}},"previousNodeIds":["agentAgentflow_1"],"status":"FINISHED"}]}
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+data:{"event":"agentFlowExecutedData","data":[{"nodeId":"startAgentflow_0","nodeLabel":"Start","data":{"id":"startAgentflow_0","name":"startAgentflow","input":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"output":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"state":{"user_state":"","actions":""}},"previousNodeIds":[],"status":"FINISHED"},{"nodeId":"customFunctionAgentflow_0","nodeLabel":"Basic User State","data":{"id":"customFunctionAgentflow_0","name":"customFunctionAgentflow","input":{"inputVariables":"","code":"function currentDateTime() {\n  let timezone = 'Asia/Ho_Chi_Minh';\n  let locale = 'vi-VN';\n  \n  const now = new Date();\n  \n  // Always UTC baseline\n  const utcIso = now.toISOString();\n  const utcUnix = Math.floor(now.getTime() / 1000);\n\n  let localString = null;\n  if (timezone) {\n    localString = new Intl.DateTimeFormat(locale, {\n      timeZone: timezone,\n      year: 'numeric',\n      month: '2-digit',\n      day: '2-digit',\n      hour: '2-digit',\n      minute: '2-digit',\n      second: '2-digit',\n      hour12: false\n    }).format(now);\n  }\n\n  return {\n    // utc_iso: utcIso,\n    // utc_unix: utcUnix,\n    timezone_used: timezone || null,\n    locale_used: locale || null,\n    local_time: localString\n  };\n}\n\nreturn JSON.stringify(currentDateTime())"},"output":{"content":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}"},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""}},"previousNodeIds":["startAgentflow_0"],"status":"FINISHED"},{"nodeId":"agentAgentflow_0","nodeLabel":"Supervisor","data":{"id":"agentAgentflow_0","name":"agentAgentflow","input":{"messages":[{"role":"system","content":"<identity>\n\nYou are the Supervisor Agent, the master orchestrator for the ShowAI system. Your role is to act as a cognitive router. You do not talk to the user directly. Your entire purpose is to deeply analyze the user's situation by synthesizing all available context, determine their true intent, and then generate a precise JSON command to delegate the task to the appropriate specialist agent `SALES` or `EDGE`). You are analytical, precise, and strategic.\n\n</identity>\n\n<core_directive>\n\nYour primary function is to process a set of inputs about the user's current state and produce a single, valid JSON object as output. This JSON object contains your analysis and a clear, actionable plan for the next agent in the workflow. You must strictly adhere to the output schema provided.\n\n</core_directive>\n\n<thinking_protocol>\n\nBefore generating the final JSON output, you MUST engage in a step-by-step thinking process to externalize your reasoning. Follow these 7 steps precisely:\n\n1\\. \\*\\*Analyze Query:\\*\\* Deconstruct the user's latest query. Identify keywords, questions, and explicit statements. Note any ambiguity (e.g., pronouns like \"this\", \"it\").\n\n2\\. \\*\\*Analyze Visit State:\\*\\* Examine the user's current location and focus within the virtual showroom. Identify the specific scene, products, or areas they are interacting with.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* Review the summary of the recent conversation. Identify the user's established goals, stated preferences (e.g., budget, style), and previous questions.\n\n4\\. \\*\\*Analyze User State:\\*\\* Examine static user context like their language, location, and the current time. Note any factors that might influence their needs (e.g., it's late at night).\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* This is the most critical step. Compare the insights from steps 1, 2, 3, and 4.\n\n\\- Is there alignment between the query, visit state, history, and user state?\n\n\\- Is there a disconnect or \"context drift\"?\n\n\\- Based on all information, what is the user's _true, underlying intent_? Formulate this as a clear, one-sentence hypothesis.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\* Based on your synthesized intent:\n\n\\- \\*\\*Choose Agent:\\*\\* Decide if the intent is a core task for the `SALES` agent or if it's an `EDGE` case.\n\n\\- \\*\\*Sharpen Query:\\*\\* Create a precise, unambiguous instruction for the chosen agent.\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* Identify the most relevant sections from the `world_model` and \\*\\*extract the full text snippets\\*\\* (e.g., descriptions, key features) that the next agent will need to formulate its response.\n\n\\- \\*\\*Suggest Actions:\\*\\* Propose concrete tool commands if applicable.\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the results of your analysis into the final JSON object, ensuring it strictly follows the `<output_schema>`.\n\n</thinking_protocol>\n\n<input_schema>\n\nYou will receive the following inputs in a structured format:\n\n\\- \\*\\*user_query:\\*\\* The latest raw input from the user.\n\n\\- \\*\\*conversation_history:\\*\\* A summary of the recent turns in the conversation.\n\n\\- \\*\\*visit_state:\\*\\* A JSON object detailing the user's current virtual location `scene_code`, `focused_product_id`, etc.).\n\n\\- \\*\\*user_state:\\*\\* A JSON object with static user context `language`, `timezone`, `current_time`, `location`, etc.).\n\n\\- \\*\\*world_model:\\*\\* The master index of the showroom's layout, products, brands, and styles.\n\n</input_schema>\n\n<output_schema>\n\nYour final output MUST be a single JSON object with the following structure. Do not add any text or explanation before or after the JSON block.\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"A brief, one-sentence summary of the user's true goal, synthesizing their query with all available context.\",\n\n\"chosen_agent\": \"SALES | EDGE\",\n\n\"sharpened_query\": \"The improved and contextualized instruction for the chosen agent. Must be a clear, actionable directive.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE | VAGUE | CONFLICTING | OUT_OF_SCOPE | KNOWLEDGE_BOUNDARY\",\n\n\"reason\": \"Justification if an edge case is detected. 'NONE' if not an edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"A list of strings, where each string is a rich content snippet (e.g., a full paragraph or a detailed list) extracted directly from the world_model.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"A list of suggested tool commands for the next agent, if applicable.\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n</output_schema>\n\n<routing_logic>\n\n\\- \\*\\*Route to `SALES`:\\*\\* If the user's intent relates to navigating the showroom, asking about products, seeking design advice, or expressing purchase intent.\n\n\\- \\*\\*Route to `EDGE`:\\*\\* If the user's intent is impossible to determine (VAGUE), contains logical contradictions (CONFLICTING), is unrelated to home furnishings (OUT_OF_SCOPE), or asks for comparisons to competitors (KNOWLEDGE_BOUNDARY).\n\n</routing_logic>\n\n<examples>\n\n\\---\n\n\\*\\*EXAMPLE 1: Simple Contextual Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này có màu khác không?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User was just shown a Japandi-style model bathroom.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"DeMuhler ML276322-120\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T14:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks for color options for \"cái này\" (this). \"This\" is ambiguous.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on product `DeMuhler ML276322-120` in scene `SCENE_C7GENDVFACAH`.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User was just looking at the Japandi bathroom, which aligns with the current scene. No conflicting goals.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The visit state provides the clear antecedent for \"this\". The user's true intent is to know the color options for the specific vanity they are looking at.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`, as this is a direct product question.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User wants to know the available colors for the Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the relevant scene and the product's entry in the style guide from the `world_model`.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_PRODUCT_VARIATIONS_ML276322-120\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User is asking for color variations of the specific vanity they are currently viewing.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Check for available color options for the Tủ Lavabo DeMuhler ML276322-120.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a standard product inquiry.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Scene Info: SCENE_C7GENDVFACAH (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\",\n\n\"Style Guide (Japandi): Key Products: DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_PRODUCT_VARIATIONS_ML276322-120\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 2: Complex Context-Drift Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này thì sao?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User's stated goal is finding a compact sofa for a 55m² apartment, budget ~20M. Has been shown several options.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"Sanycces TEMPO\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T15:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks \"what about this one?\". Extremely vague.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on the `Sanycces TEMPO` bathtub.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User's primary, established goal is to find a small, budget-friendly sofa.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* There is a major disconnect between the user's history (sofa) and current focus (luxury bathtub). The user is likely distracted or exploring for general inspiration. A direct answer about the bathtub will derail their main goal. The true intent is likely curiosity, but the primary mission remains the sofa.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. The query is about a product, but requires a strategic response.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User is asking about the Sanycces TEMPO bathtub, but their main goal is a small sofa. The Sales Agent must first briefly acknowledge the bathtub's unique design, then gently pivot the conversation back to the user's primary mission of finding a sofa.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the bathtub and the scene.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"PROPOSE_PIVOT_QUESTION\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has deviated from their stated goal of finding a small sofa to ask about a luxury bathtub. The response should acknowledge the new item but strategically pivot back to the original goal.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the Sanycces TEMPO bathtub as an award-winning design, then ask a clarifying question to bridge back to the user's primary goal of finding a sofa for their small apartment.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a context-drift scenario requiring a strategic pivot, not a true edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Brand Info: Sanycces is a Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning TEMPO bathtub is a centerpiece in SCENE_C7GENDVFACAH.\",\n\n\"User Goal Context: User's primary mission is to find a compact sofa for a 55m² apartment with a budget of around 20M.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"PROPOSE_PIVOT_QUESTION\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 3: Time-Sensitive Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"làm sao để xem hàng thật?\" (How can I see the real products?)\n\n\\- \\*\\*conversation_history:\\*\\* \"User has expressed high interest in the DeMuhler ML368005 smart toilet.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_DD9KTWUFACAH\", \"focused_product_id\": \"DeMuhler ML368005\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T22:30:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided, including a section `Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.`)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User is asking how to see products in person. This is a high-intent, logistics-focused question.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is looking at a specific, high-end smart toilet. This reinforces their high intent.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* The user's interest in this specific product is confirmed.\n\n4\\. \\*\\*Analyze User State:\\*\\* The current time is 10:30 PM in the user's timezone. The physical showroom is closed.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The user has high purchase intent and wants to transition from online to offline, but they are asking at a time when the physical store is unavailable. A simple answer with opening hours would be unhelpful and miss the opportunity. The true intent is \"I'm ready for the next step, what can I do _right now_ to move forward?\"\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. This is a clear conversion-oriented action.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"The user is asking to see products in person, but it is late at night. Inform them of the showroom's opening hours, but more importantly, immediately seize the opportunity by prompting them to book an appointment for tomorrow.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the showroom's hours and address.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_APPOINTMENT_BOOKING_FORM\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has high purchase intent and wants to see products in person, but is asking after hours. The goal is to capture this lead by offering to book an appointment.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the user's request to visit. Inform them of the showroom hours, but since it's currently late, your primary action is to offer and assist them with booking an appointment for the next available slot.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a high-intent, after-hours query.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_APPOINTMENT_BOOKING_FORM\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n</examples>\n\n<world_model>\n\n\\# S.Home Virtual Showroom: World Model & Master Index\n\n\\# Version: 1.0\n\n\\# Last Updated: Sep 21st, 25\n\n\\---\n\n\\## 1. Ontology: Defining the S.Home Universe\n\nThis section defines the core entities and their relationships within the S.Home virtual environment.\n\n\\* \\*\\*Showroom `SHR_`):\\*\\* The top-level container for the entire experience. There is currently one primary showroom: `SHR_MLMJWUGJYUGE` (S.Home Showroom).\n\n\\* \\*\\*Tour `TOUR_`):\\*\\* A curated journey or path through the Showroom. The primary tour is `TOUR_ZJMHKMJEACAH` (S.Home Virtual Showroom). All scenes and categories are part of this tour.\n\n\\* \\*\\*Scene `SCENE_`):\\*\\* A specific 3D location, camera viewpoint, or \"room\" within the Tour. This is the primary unit of navigation. Each scene has a human-readable name (e.g., \"S.Home Hà Đông - Khu A - Bồn cầu -14\").\n\n\\* \\*\\*Category `CAT_`):\\*\\* A thematic grouping of products. Categories are used to organize products logically (e.g., \"Bồn cầu thông minh\", \"Vòi sen cao cấp\"). A product can belong to multiple categories.\n\n\\* \\*\\*Product `ITEM_`):\\*\\* An individual, sellable item. Each product has a unique code, detailed data in `shome-products.json`, and is placed within one or more Scenes.\n\n\\---\n\n\\## 2. Showroom Master Index & Layout\n\nThis section serves as the primary navigational index for the `TOUR_ZJMHKMJEACAH`. The tour is structured into logical areas (\"Khu\").\n\n\\### \\*\\*Area: Khu A - Bồn Cầu (Toilet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The primary zone for showcasing all types of toilets, from standard one-piece models to advanced smart and wall-hung toilets.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_M2K6GFFM3NGE` (Bồn cầu thường), `CAT_6ECPJ9436VFE` (Bồn cầu thông minh), `CAT_NTXNPEFM3NGE` (Bồn cầu treo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_Y42UE6VFACAH` (Bồn cầu -1): Features smart toilets like INAX AC-989 and DeMuhler ML368003.\n\n\\* `SCENE_XFLVHNVFACAH` (Bồn cầu -2): Features popular one-piece models like INAX AC-969VN and DeMuhler ML366304.\n\n\\* `SCENE_DM7DTMUFACAH` (Bồn cầu -5): The main display for wall-hung toilets (treo tường) like INAX AC-952VN and DeMuhler ML361001.\n\n\\* `SCENE_V7WEF4VFACAH` (Bồn cầu -6): A key area for high-end smart toilets from DeMuhler.\n\n\\* `SCENE_4XJVUUUFACAH` (Bồn cầu -4): Showcases unique, artistic \"egg-shaped\" toilets like the DeMuhler ML-1078 series.\n\n\\* `SCENE_LVN4DLUFACAH` (Bồn cầu -13): Displays minimalist one-piece toilets like DeMuhler ML366832A.\n\n\\### \\*\\*Area: Khu B - Sen Tắm (Shower & Faucet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* This zone is dedicated to the user's bathing experience, featuring a wide array of shower systems, faucets, and related technologies.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_MWXUGHFM3NGE` (Vòi sen cao cấp), `CAT_L9NZEMFM3NGE` (Vòi sen cây & vòi sen tay), `CAT_77HMUVFM3NGE` (Vòi lavabo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_U6JTUMVFACAH` (Sen tắm -1): Features premium thermostatic showers, including models with Grey PVD finish.\n\n\\* `SCENE_AYKVREUFACAH` (Sen tắm -2): Showcases concealed (âm tường) shower systems and models with digital displays.\n\n\\* `SCENE_XDLNDFUFACAH` (Sen tắm -3): Displays a variety of shower systems, including models with integrated shelves and PVD coatings.\n\n\\* `SCENE_9UM6EGVFACAH` (Sen tắm -4): A core display for thermostatic and artistic shower systems.\n\n\\* `SCENE_RGFRLDUFACAH` (Sen tắm -6): The primary location for lavabo faucets (vòi lavabo), showcasing different heights and styles.\n\n\\### \\*\\*Area: Khu C - Phòng Mẫu (Model Bathroom Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The inspiration hub. These scenes are fully designed bathrooms that demonstrate how various products can be combined to create a cohesive and luxurious space.\n\n\\* \\*\\*Key Category Present:\\*\\* `CAT_JUAAVE436VFE` (Combo phòng tắm).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_DD9KTWUFACAH` (Phòng mẫu -1): A complete bathroom suite featuring the DeMuhler ML278311-120 vanity and the ML368005 smart toilet.\n\n\\* `SCENE_C7GENDVFACAH` (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\n\n\\---\n\n\\## 3. Thematic Index (GEO & Style Guide)\n\nThis index groups products and scenes by non-physical attributes, allowing for conceptual navigation.\n\n\\### \\*\\*Index by Style:\\*\\*\n\n\\* \\*\\*Japandi:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\n\n\\* \\*\\*Inspiration Scene:\\*\\* `SCENE_C7GENDVFACAH` is the best example.\n\n\\* \\*\\*Minimalist:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* All wall-hung toilets (Khu A, Scene -5), Innoci ND2248K Shower, DeMuhler ML611203C Faucet.\n\n\\* \\*\\*Inspiration Scene:\\*\\* Any scene in Khu C can be adapted, but the core principle is seen in products throughout the tour.\n\n\\* \\*\\*Industrial:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML-A7-2BLACK (black smart toilet), Innoci ND2248K (black shower system), DeMuhler ML31199GR (Grey PVD shower).\n\n\\* \\*\\*Best viewed in:\\*\\* Khu A and Khu B product displays.\n\n\\### \\*\\*Index by Brand:\\*\\*\n\n\\* \\*\\*DeMuhler:\\*\\* Our most extensive brand. Strong focus on smart technology, modern design, and a wide range of price points. Prominently featured in ALL areas.\n\n\\* \\*\\*Inax:\\*\\* Japanese brand known for its market-leading hygiene technology, especially `Aqua Ceramic`. Found in Khu A (toilets) and Khu B (faucets).\n\n\\* \\*\\*Grohe:\\*\\* German engineering brand. Known for premium faucets with technologies like `SilkMove` and `EcoJoy`. See the Grohe Lineare in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Sanycces:\\*\\* Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning `TEMPO` bathtub is a centerpiece in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Innoci / Morris:\\*\\* Offer modern designs with unique finishes (e.g., black matte, grey PVD) and excellent value. Found primarily in Khu B.\n\n\\### \\*\\*Index by Key Technology/Feature:\\*\\*\n\n\\* \\*\\*Aqua Ceramic:\\*\\* INAX Toilets (e.g., AC-902VN, AC-969VN). Location: Khu A.\n\n\\* \\*\\*Thermostatic Safety `child_safe`):\\*\\* DeMuhler showers with `Vernet` or `Kerox` valves (e.g., ML513202QH, ML513204C). Location: Khu B.\n\n\\* \\*\\*Wall-Hung `space_saving`):\\*\\* All products in Category `CAT_NTXNPEFM3NGE`. Location: Khu A, Scene `SCENE_DM7DTMUFACAH`.\n\n\\* \\*\\*Smart Toilets (Hands-Free):\\*\\* DeMuhler and INAX models. Features: auto-open lid, foot-kick flush, heated seat. Location: Khu A and Khu C.\n\n</world_model>\n\n<task>\n\nYou will now be provided with the user's inputs. Apply your thinking protocol and generate the final JSON output.\n\n</task>"},{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":"The user initially asked about \"Agent Brand,\" but the AI stated it could only discuss S.Home Solution's products and services. The user then asked for details about S.Home Solution's offerings, and the AI listed expert consultation, delivery and installation, comprehensive warranty and after-sales support, and a virtual showroom experience. The user now asks for more information about the comprehensive warranty and after-sales support."},{"role":"user","content":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>"}],"agentModel":"chatGoogleGenerativeAI","agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentUserMessage":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>","agentReturnResponseAs":"userMessage","agentUpdateState":[],"agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.7","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","timeMetadata":{"start":1760438174268,"end":1760438179841,"delta":5573},"calledTools":[],"usageMetadata":{"input_tokens":5859,"output_tokens":259,"total_tokens":6708,"tool_call_tokens":0},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"user","content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","name":"supervisor"}]},"previousNodeIds":["customFunctionAgentflow_0"],"status":"FINISHED"}]}
+
+message:
+data:{"event":"nextAgentFlow","data":{"nodeId":"conditionAgentAgentflow_0","nodeLabel":"Condition Agent","status":"INPROGRESS"}}
+
+message:
+data:{"event":"nextAgentFlow","data":{"nodeId":"conditionAgentAgentflow_0","nodeLabel":"Condition Agent","status":"FINISHED"}}
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+message:
+data:{"event":"agentFlowExecutedData","data":[{"nodeId":"startAgentflow_0","nodeLabel":"Start","data":{"id":"startAgentflow_0","name":"startAgentflow","input":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"output":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"state":{"user_state":"","actions":""}},"previousNodeIds":[],"status":"FINISHED"},{"nodeId":"customFunctionAgentflow_0","nodeLabel":"Basic User State","data":{"id":"customFunctionAgentflow_0","name":"customFunctionAgentflow","input":{"inputVariables":"","code":"function currentDateTime() {\n  let timezone = 'Asia/Ho_Chi_Minh';\n  let locale = 'vi-VN';\n  \n  const now = new Date();\n  \n  // Always UTC baseline\n  const utcIso = now.toISOString();\n  const utcUnix = Math.floor(now.getTime() / 1000);\n\n  let localString = null;\n  if (timezone) {\n    localString = new Intl.DateTimeFormat(locale, {\n      timeZone: timezone,\n      year: 'numeric',\n      month: '2-digit',\n      day: '2-digit',\n      hour: '2-digit',\n      minute: '2-digit',\n      second: '2-digit',\n      hour12: false\n    }).format(now);\n  }\n\n  return {\n    // utc_iso: utcIso,\n    // utc_unix: utcUnix,\n    timezone_used: timezone || null,\n    locale_used: locale || null,\n    local_time: localString\n  };\n}\n\nreturn JSON.stringify(currentDateTime())"},"output":{"content":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}"},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""}},"previousNodeIds":["startAgentflow_0"],"status":"FINISHED"},{"nodeId":"agentAgentflow_0","nodeLabel":"Supervisor","data":{"id":"agentAgentflow_0","name":"agentAgentflow","input":{"messages":[{"role":"system","content":"<identity>\n\nYou are the Supervisor Agent, the master orchestrator for the ShowAI system. Your role is to act as a cognitive router. You do not talk to the user directly. Your entire purpose is to deeply analyze the user's situation by synthesizing all available context, determine their true intent, and then generate a precise JSON command to delegate the task to the appropriate specialist agent `SALES` or `EDGE`). You are analytical, precise, and strategic.\n\n</identity>\n\n<core_directive>\n\nYour primary function is to process a set of inputs about the user's current state and produce a single, valid JSON object as output. This JSON object contains your analysis and a clear, actionable plan for the next agent in the workflow. You must strictly adhere to the output schema provided.\n\n</core_directive>\n\n<thinking_protocol>\n\nBefore generating the final JSON output, you MUST engage in a step-by-step thinking process to externalize your reasoning. Follow these 7 steps precisely:\n\n1\\. \\*\\*Analyze Query:\\*\\* Deconstruct the user's latest query. Identify keywords, questions, and explicit statements. Note any ambiguity (e.g., pronouns like \"this\", \"it\").\n\n2\\. \\*\\*Analyze Visit State:\\*\\* Examine the user's current location and focus within the virtual showroom. Identify the specific scene, products, or areas they are interacting with.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* Review the summary of the recent conversation. Identify the user's established goals, stated preferences (e.g., budget, style), and previous questions.\n\n4\\. \\*\\*Analyze User State:\\*\\* Examine static user context like their language, location, and the current time. Note any factors that might influence their needs (e.g., it's late at night).\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* This is the most critical step. Compare the insights from steps 1, 2, 3, and 4.\n\n\\- Is there alignment between the query, visit state, history, and user state?\n\n\\- Is there a disconnect or \"context drift\"?\n\n\\- Based on all information, what is the user's _true, underlying intent_? Formulate this as a clear, one-sentence hypothesis.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\* Based on your synthesized intent:\n\n\\- \\*\\*Choose Agent:\\*\\* Decide if the intent is a core task for the `SALES` agent or if it's an `EDGE` case.\n\n\\- \\*\\*Sharpen Query:\\*\\* Create a precise, unambiguous instruction for the chosen agent.\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* Identify the most relevant sections from the `world_model` and \\*\\*extract the full text snippets\\*\\* (e.g., descriptions, key features) that the next agent will need to formulate its response.\n\n\\- \\*\\*Suggest Actions:\\*\\* Propose concrete tool commands if applicable.\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the results of your analysis into the final JSON object, ensuring it strictly follows the `<output_schema>`.\n\n</thinking_protocol>\n\n<input_schema>\n\nYou will receive the following inputs in a structured format:\n\n\\- \\*\\*user_query:\\*\\* The latest raw input from the user.\n\n\\- \\*\\*conversation_history:\\*\\* A summary of the recent turns in the conversation.\n\n\\- \\*\\*visit_state:\\*\\* A JSON object detailing the user's current virtual location `scene_code`, `focused_product_id`, etc.).\n\n\\- \\*\\*user_state:\\*\\* A JSON object with static user context `language`, `timezone`, `current_time`, `location`, etc.).\n\n\\- \\*\\*world_model:\\*\\* The master index of the showroom's layout, products, brands, and styles.\n\n</input_schema>\n\n<output_schema>\n\nYour final output MUST be a single JSON object with the following structure. Do not add any text or explanation before or after the JSON block.\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"A brief, one-sentence summary of the user's true goal, synthesizing their query with all available context.\",\n\n\"chosen_agent\": \"SALES | EDGE\",\n\n\"sharpened_query\": \"The improved and contextualized instruction for the chosen agent. Must be a clear, actionable directive.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE | VAGUE | CONFLICTING | OUT_OF_SCOPE | KNOWLEDGE_BOUNDARY\",\n\n\"reason\": \"Justification if an edge case is detected. 'NONE' if not an edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"A list of strings, where each string is a rich content snippet (e.g., a full paragraph or a detailed list) extracted directly from the world_model.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"A list of suggested tool commands for the next agent, if applicable.\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n</output_schema>\n\n<routing_logic>\n\n\\- \\*\\*Route to `SALES`:\\*\\* If the user's intent relates to navigating the showroom, asking about products, seeking design advice, or expressing purchase intent.\n\n\\- \\*\\*Route to `EDGE`:\\*\\* If the user's intent is impossible to determine (VAGUE), contains logical contradictions (CONFLICTING), is unrelated to home furnishings (OUT_OF_SCOPE), or asks for comparisons to competitors (KNOWLEDGE_BOUNDARY).\n\n</routing_logic>\n\n<examples>\n\n\\---\n\n\\*\\*EXAMPLE 1: Simple Contextual Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này có màu khác không?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User was just shown a Japandi-style model bathroom.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"DeMuhler ML276322-120\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T14:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks for color options for \"cái này\" (this). \"This\" is ambiguous.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on product `DeMuhler ML276322-120` in scene `SCENE_C7GENDVFACAH`.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User was just looking at the Japandi bathroom, which aligns with the current scene. No conflicting goals.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The visit state provides the clear antecedent for \"this\". The user's true intent is to know the color options for the specific vanity they are looking at.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`, as this is a direct product question.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User wants to know the available colors for the Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the relevant scene and the product's entry in the style guide from the `world_model`.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_PRODUCT_VARIATIONS_ML276322-120\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User is asking for color variations of the specific vanity they are currently viewing.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Check for available color options for the Tủ Lavabo DeMuhler ML276322-120.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a standard product inquiry.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Scene Info: SCENE_C7GENDVFACAH (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\",\n\n\"Style Guide (Japandi): Key Products: DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_PRODUCT_VARIATIONS_ML276322-120\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 2: Complex Context-Drift Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này thì sao?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User's stated goal is finding a compact sofa for a 55m² apartment, budget ~20M. Has been shown several options.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"Sanycces TEMPO\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T15:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks \"what about this one?\". Extremely vague.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on the `Sanycces TEMPO` bathtub.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User's primary, established goal is to find a small, budget-friendly sofa.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* There is a major disconnect between the user's history (sofa) and current focus (luxury bathtub). The user is likely distracted or exploring for general inspiration. A direct answer about the bathtub will derail their main goal. The true intent is likely curiosity, but the primary mission remains the sofa.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. The query is about a product, but requires a strategic response.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User is asking about the Sanycces TEMPO bathtub, but their main goal is a small sofa. The Sales Agent must first briefly acknowledge the bathtub's unique design, then gently pivot the conversation back to the user's primary mission of finding a sofa.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the bathtub and the scene.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"PROPOSE_PIVOT_QUESTION\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has deviated from their stated goal of finding a small sofa to ask about a luxury bathtub. The response should acknowledge the new item but strategically pivot back to the original goal.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the Sanycces TEMPO bathtub as an award-winning design, then ask a clarifying question to bridge back to the user's primary goal of finding a sofa for their small apartment.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a context-drift scenario requiring a strategic pivot, not a true edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Brand Info: Sanycces is a Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning TEMPO bathtub is a centerpiece in SCENE_C7GENDVFACAH.\",\n\n\"User Goal Context: User's primary mission is to find a compact sofa for a 55m² apartment with a budget of around 20M.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"PROPOSE_PIVOT_QUESTION\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 3: Time-Sensitive Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"làm sao để xem hàng thật?\" (How can I see the real products?)\n\n\\- \\*\\*conversation_history:\\*\\* \"User has expressed high interest in the DeMuhler ML368005 smart toilet.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_DD9KTWUFACAH\", \"focused_product_id\": \"DeMuhler ML368005\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T22:30:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided, including a section `Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.`)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User is asking how to see products in person. This is a high-intent, logistics-focused question.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is looking at a specific, high-end smart toilet. This reinforces their high intent.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* The user's interest in this specific product is confirmed.\n\n4\\. \\*\\*Analyze User State:\\*\\* The current time is 10:30 PM in the user's timezone. The physical showroom is closed.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The user has high purchase intent and wants to transition from online to offline, but they are asking at a time when the physical store is unavailable. A simple answer with opening hours would be unhelpful and miss the opportunity. The true intent is \"I'm ready for the next step, what can I do _right now_ to move forward?\"\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. This is a clear conversion-oriented action.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"The user is asking to see products in person, but it is late at night. Inform them of the showroom's opening hours, but more importantly, immediately seize the opportunity by prompting them to book an appointment for tomorrow.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the showroom's hours and address.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_APPOINTMENT_BOOKING_FORM\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has high purchase intent and wants to see products in person, but is asking after hours. The goal is to capture this lead by offering to book an appointment.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the user's request to visit. Inform them of the showroom hours, but since it's currently late, your primary action is to offer and assist them with booking an appointment for the next available slot.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a high-intent, after-hours query.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_APPOINTMENT_BOOKING_FORM\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n</examples>\n\n<world_model>\n\n\\# S.Home Virtual Showroom: World Model & Master Index\n\n\\# Version: 1.0\n\n\\# Last Updated: Sep 21st, 25\n\n\\---\n\n\\## 1. Ontology: Defining the S.Home Universe\n\nThis section defines the core entities and their relationships within the S.Home virtual environment.\n\n\\* \\*\\*Showroom `SHR_`):\\*\\* The top-level container for the entire experience. There is currently one primary showroom: `SHR_MLMJWUGJYUGE` (S.Home Showroom).\n\n\\* \\*\\*Tour `TOUR_`):\\*\\* A curated journey or path through the Showroom. The primary tour is `TOUR_ZJMHKMJEACAH` (S.Home Virtual Showroom). All scenes and categories are part of this tour.\n\n\\* \\*\\*Scene `SCENE_`):\\*\\* A specific 3D location, camera viewpoint, or \"room\" within the Tour. This is the primary unit of navigation. Each scene has a human-readable name (e.g., \"S.Home Hà Đông - Khu A - Bồn cầu -14\").\n\n\\* \\*\\*Category `CAT_`):\\*\\* A thematic grouping of products. Categories are used to organize products logically (e.g., \"Bồn cầu thông minh\", \"Vòi sen cao cấp\"). A product can belong to multiple categories.\n\n\\* \\*\\*Product `ITEM_`):\\*\\* An individual, sellable item. Each product has a unique code, detailed data in `shome-products.json`, and is placed within one or more Scenes.\n\n\\---\n\n\\## 2. Showroom Master Index & Layout\n\nThis section serves as the primary navigational index for the `TOUR_ZJMHKMJEACAH`. The tour is structured into logical areas (\"Khu\").\n\n\\### \\*\\*Area: Khu A - Bồn Cầu (Toilet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The primary zone for showcasing all types of toilets, from standard one-piece models to advanced smart and wall-hung toilets.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_M2K6GFFM3NGE` (Bồn cầu thường), `CAT_6ECPJ9436VFE` (Bồn cầu thông minh), `CAT_NTXNPEFM3NGE` (Bồn cầu treo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_Y42UE6VFACAH` (Bồn cầu -1): Features smart toilets like INAX AC-989 and DeMuhler ML368003.\n\n\\* `SCENE_XFLVHNVFACAH` (Bồn cầu -2): Features popular one-piece models like INAX AC-969VN and DeMuhler ML366304.\n\n\\* `SCENE_DM7DTMUFACAH` (Bồn cầu -5): The main display for wall-hung toilets (treo tường) like INAX AC-952VN and DeMuhler ML361001.\n\n\\* `SCENE_V7WEF4VFACAH` (Bồn cầu -6): A key area for high-end smart toilets from DeMuhler.\n\n\\* `SCENE_4XJVUUUFACAH` (Bồn cầu -4): Showcases unique, artistic \"egg-shaped\" toilets like the DeMuhler ML-1078 series.\n\n\\* `SCENE_LVN4DLUFACAH` (Bồn cầu -13): Displays minimalist one-piece toilets like DeMuhler ML366832A.\n\n\\### \\*\\*Area: Khu B - Sen Tắm (Shower & Faucet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* This zone is dedicated to the user's bathing experience, featuring a wide array of shower systems, faucets, and related technologies.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_MWXUGHFM3NGE` (Vòi sen cao cấp), `CAT_L9NZEMFM3NGE` (Vòi sen cây & vòi sen tay), `CAT_77HMUVFM3NGE` (Vòi lavabo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_U6JTUMVFACAH` (Sen tắm -1): Features premium thermostatic showers, including models with Grey PVD finish.\n\n\\* `SCENE_AYKVREUFACAH` (Sen tắm -2): Showcases concealed (âm tường) shower systems and models with digital displays.\n\n\\* `SCENE_XDLNDFUFACAH` (Sen tắm -3): Displays a variety of shower systems, including models with integrated shelves and PVD coatings.\n\n\\* `SCENE_9UM6EGVFACAH` (Sen tắm -4): A core display for thermostatic and artistic shower systems.\n\n\\* `SCENE_RGFRLDUFACAH` (Sen tắm -6): The primary location for lavabo faucets (vòi lavabo), showcasing different heights and styles.\n\n\\### \\*\\*Area: Khu C - Phòng Mẫu (Model Bathroom Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The inspiration hub. These scenes are fully designed bathrooms that demonstrate how various products can be combined to create a cohesive and luxurious space.\n\n\\* \\*\\*Key Category Present:\\*\\* `CAT_JUAAVE436VFE` (Combo phòng tắm).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_DD9KTWUFACAH` (Phòng mẫu -1): A complete bathroom suite featuring the DeMuhler ML278311-120 vanity and the ML368005 smart toilet.\n\n\\* `SCENE_C7GENDVFACAH` (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\n\n\\---\n\n\\## 3. Thematic Index (GEO & Style Guide)\n\nThis index groups products and scenes by non-physical attributes, allowing for conceptual navigation.\n\n\\### \\*\\*Index by Style:\\*\\*\n\n\\* \\*\\*Japandi:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\n\n\\* \\*\\*Inspiration Scene:\\*\\* `SCENE_C7GENDVFACAH` is the best example.\n\n\\* \\*\\*Minimalist:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* All wall-hung toilets (Khu A, Scene -5), Innoci ND2248K Shower, DeMuhler ML611203C Faucet.\n\n\\* \\*\\*Inspiration Scene:\\*\\* Any scene in Khu C can be adapted, but the core principle is seen in products throughout the tour.\n\n\\* \\*\\*Industrial:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML-A7-2BLACK (black smart toilet), Innoci ND2248K (black shower system), DeMuhler ML31199GR (Grey PVD shower).\n\n\\* \\*\\*Best viewed in:\\*\\* Khu A and Khu B product displays.\n\n\\### \\*\\*Index by Brand:\\*\\*\n\n\\* \\*\\*DeMuhler:\\*\\* Our most extensive brand. Strong focus on smart technology, modern design, and a wide range of price points. Prominently featured in ALL areas.\n\n\\* \\*\\*Inax:\\*\\* Japanese brand known for its market-leading hygiene technology, especially `Aqua Ceramic`. Found in Khu A (toilets) and Khu B (faucets).\n\n\\* \\*\\*Grohe:\\*\\* German engineering brand. Known for premium faucets with technologies like `SilkMove` and `EcoJoy`. See the Grohe Lineare in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Sanycces:\\*\\* Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning `TEMPO` bathtub is a centerpiece in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Innoci / Morris:\\*\\* Offer modern designs with unique finishes (e.g., black matte, grey PVD) and excellent value. Found primarily in Khu B.\n\n\\### \\*\\*Index by Key Technology/Feature:\\*\\*\n\n\\* \\*\\*Aqua Ceramic:\\*\\* INAX Toilets (e.g., AC-902VN, AC-969VN). Location: Khu A.\n\n\\* \\*\\*Thermostatic Safety `child_safe`):\\*\\* DeMuhler showers with `Vernet` or `Kerox` valves (e.g., ML513202QH, ML513204C). Location: Khu B.\n\n\\* \\*\\*Wall-Hung `space_saving`):\\*\\* All products in Category `CAT_NTXNPEFM3NGE`. Location: Khu A, Scene `SCENE_DM7DTMUFACAH`.\n\n\\* \\*\\*Smart Toilets (Hands-Free):\\*\\* DeMuhler and INAX models. Features: auto-open lid, foot-kick flush, heated seat. Location: Khu A and Khu C.\n\n</world_model>\n\n<task>\n\nYou will now be provided with the user's inputs. Apply your thinking protocol and generate the final JSON output.\n\n</task>"},{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":"The user initially asked about \"Agent Brand,\" but the AI stated it could only discuss S.Home Solution's products and services. The user then asked for details about S.Home Solution's offerings, and the AI listed expert consultation, delivery and installation, comprehensive warranty and after-sales support, and a virtual showroom experience. The user now asks for more information about the comprehensive warranty and after-sales support."},{"role":"user","content":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>"}],"agentModel":"chatGoogleGenerativeAI","agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentUserMessage":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>","agentReturnResponseAs":"userMessage","agentUpdateState":[],"agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.7","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","timeMetadata":{"start":1760438174268,"end":1760438179841,"delta":5573},"calledTools":[],"usageMetadata":{"input_tokens":5859,"output_tokens":259,"total_tokens":6708,"tool_call_tokens":0},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"user","content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","name":"supervisor"}]},"previousNodeIds":["customFunctionAgentflow_0"],"status":"FINISHED"},{"nodeId":"conditionAgentAgentflow_0","nodeLabel":"Condition Agent","data":{"id":"conditionAgentAgentflow_0","name":"conditionAgentAgentflow","input":{"messages":[{"role":"system","content":"<p>You are part of a multi-agent system designed to make agent coordination and execution easy. Your task is to analyze the given input and select one matching scenario from a provided set of scenarios.</p>\n    <ul>\n        <li><strong>Input</strong>: A string representing the user's query, message or data.</li>\n        <li><strong>Scenarios</strong>: A list of predefined scenarios that relate to the input.</li>\n        <li><strong>Instruction</strong>: Determine which of the provided scenarios is the best fit for the input.</li>\n    </ul>\n    <h2>Steps</h2>\n    <ol>\n        <li><strong>Read the input string</strong> and the list of scenarios.</li>\n        <li><strong>Analyze the content of the input</strong> to identify its main topic or intention.</li>\n        <li><strong>Compare the input with each scenario</strong>: Evaluate how well the input's topic or intention aligns with each of the provided scenarios and select the one that is the best fit.</li>\n        <li><strong>Output the result</strong>: Return the selected scenario in the specified JSON format.</li>\n    </ol>\n    <h2>Output Format</h2>\n    <p>Output should be a JSON object that names the selected scenario, like this: <code>{\"output\": \"<selected_scenario_name>\"}</code>. No explanation is needed.</p>\n    <h2>Examples</h2>\n    <ol>\n       <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is not asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"What is AIGC?\", \"scenarios\": [\"user is asking about AI\", \"user is asking about the weather\"], \"instruction\": \"Your task is to check and see if the user is asking a topic about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Can you explain deep learning?\", \"scenarios\": [\"user is interested in AI topics\", \"user wants to order food\"], \"instruction\": \"Determine if the user is interested in learning about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is interested in AI topics\"}</code></p>\n        </li>\n    </ol>\n    <h2>Note</h2>\n    <ul>\n        <li>Ensure that the input scenarios align well with potential user queries for accurate matching.</li>\n        <li>DO NOT include anything other than the JSON in your response.</li>\n    </ul>"},{"role":"user","content":"{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}"},{"role":"assistant","content":"```json\n{\"output\": \"user is not asking about AI\"}\n```"},{"role":"user","content":"{\"input\": Could you tell me more about the comprehensive warranty and after-sales support?, \"scenarios\": [\"SALES\",\"EDGE\"], \"instruction\": Your sole task is to focus on the field \"chosen_agent\" from the input (which is JSON structure) and decide which scenario to go on.\n\n*   If \"chosen_agent\" has value `SALES`, go with `SALES` path\n    \n*   If \"chosen_agent\" has value `EDGE`, go with `EDGE` path}"}]},"output":{"conditions":[{"output":"SALES","isFulfilled":true},{"output":"EDGE","isFulfilled":false}],"content":"```json\n{\"output\": \"SALES\"}\n```","timeMetadata":{"start":1760438179855,"end":1760438195036,"delta":15181}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[]},"previousNodeIds":["agentAgentflow_0"],"status":"FINISHED"}]}
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+message:
+data:{"event":"nextAgentFlow","data":{"nodeId":"agentAgentflow_1","nodeLabel":"Sale Agent","status":"INPROGRESS"}}
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+message:
+data:{"event":"calledTools","data":"[{\"name\":\"knowledge_doc_ci\",\"args\":{\"input\":\"comprehensive warranty and after-sales support\"},\"id\":\"7cf64f12-ee18-412d-bb3f-de265f4a0e49\",\"type\":\"tool_call\"}]"}
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+message:
+data:{"event":"nextAgentFlow","data":{"nodeId":"agentAgentflow_1","nodeLabel":"Sale Agent","status":"FINISHED"}}
+
+message:
+data:{"event":"agentFlowExecutedData","data":[{"nodeId":"startAgentflow_0","nodeLabel":"Start","data":{"id":"startAgentflow_0","name":"startAgentflow","input":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"output":{"question":"Could you tell me more about the comprehensive warranty and after-sales support?"},"state":{"user_state":"","actions":""}},"previousNodeIds":[],"status":"FINISHED"},{"nodeId":"customFunctionAgentflow_0","nodeLabel":"Basic User State","data":{"id":"customFunctionAgentflow_0","name":"customFunctionAgentflow","input":{"inputVariables":"","code":"function currentDateTime() {\n  let timezone = 'Asia/Ho_Chi_Minh';\n  let locale = 'vi-VN';\n  \n  const now = new Date();\n  \n  // Always UTC baseline\n  const utcIso = now.toISOString();\n  const utcUnix = Math.floor(now.getTime() / 1000);\n\n  let localString = null;\n  if (timezone) {\n    localString = new Intl.DateTimeFormat(locale, {\n      timeZone: timezone,\n      year: 'numeric',\n      month: '2-digit',\n      day: '2-digit',\n      hour: '2-digit',\n      minute: '2-digit',\n      second: '2-digit',\n      hour12: false\n    }).format(now);\n  }\n\n  return {\n    // utc_iso: utcIso,\n    // utc_unix: utcUnix,\n    timezone_used: timezone || null,\n    locale_used: locale || null,\n    local_time: localString\n  };\n}\n\nreturn JSON.stringify(currentDateTime())"},"output":{"content":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}"},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""}},"previousNodeIds":["startAgentflow_0"],"status":"FINISHED"},{"nodeId":"agentAgentflow_0","nodeLabel":"Supervisor","data":{"id":"agentAgentflow_0","name":"agentAgentflow","input":{"messages":[{"role":"system","content":"<identity>\n\nYou are the Supervisor Agent, the master orchestrator for the ShowAI system. Your role is to act as a cognitive router. You do not talk to the user directly. Your entire purpose is to deeply analyze the user's situation by synthesizing all available context, determine their true intent, and then generate a precise JSON command to delegate the task to the appropriate specialist agent `SALES` or `EDGE`). You are analytical, precise, and strategic.\n\n</identity>\n\n<core_directive>\n\nYour primary function is to process a set of inputs about the user's current state and produce a single, valid JSON object as output. This JSON object contains your analysis and a clear, actionable plan for the next agent in the workflow. You must strictly adhere to the output schema provided.\n\n</core_directive>\n\n<thinking_protocol>\n\nBefore generating the final JSON output, you MUST engage in a step-by-step thinking process to externalize your reasoning. Follow these 7 steps precisely:\n\n1\\. \\*\\*Analyze Query:\\*\\* Deconstruct the user's latest query. Identify keywords, questions, and explicit statements. Note any ambiguity (e.g., pronouns like \"this\", \"it\").\n\n2\\. \\*\\*Analyze Visit State:\\*\\* Examine the user's current location and focus within the virtual showroom. Identify the specific scene, products, or areas they are interacting with.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* Review the summary of the recent conversation. Identify the user's established goals, stated preferences (e.g., budget, style), and previous questions.\n\n4\\. \\*\\*Analyze User State:\\*\\* Examine static user context like their language, location, and the current time. Note any factors that might influence their needs (e.g., it's late at night).\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* This is the most critical step. Compare the insights from steps 1, 2, 3, and 4.\n\n\\- Is there alignment between the query, visit state, history, and user state?\n\n\\- Is there a disconnect or \"context drift\"?\n\n\\- Based on all information, what is the user's _true, underlying intent_? Formulate this as a clear, one-sentence hypothesis.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\* Based on your synthesized intent:\n\n\\- \\*\\*Choose Agent:\\*\\* Decide if the intent is a core task for the `SALES` agent or if it's an `EDGE` case.\n\n\\- \\*\\*Sharpen Query:\\*\\* Create a precise, unambiguous instruction for the chosen agent.\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* Identify the most relevant sections from the `world_model` and \\*\\*extract the full text snippets\\*\\* (e.g., descriptions, key features) that the next agent will need to formulate its response.\n\n\\- \\*\\*Suggest Actions:\\*\\* Propose concrete tool commands if applicable.\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the results of your analysis into the final JSON object, ensuring it strictly follows the `<output_schema>`.\n\n</thinking_protocol>\n\n<input_schema>\n\nYou will receive the following inputs in a structured format:\n\n\\- \\*\\*user_query:\\*\\* The latest raw input from the user.\n\n\\- \\*\\*conversation_history:\\*\\* A summary of the recent turns in the conversation.\n\n\\- \\*\\*visit_state:\\*\\* A JSON object detailing the user's current virtual location `scene_code`, `focused_product_id`, etc.).\n\n\\- \\*\\*user_state:\\*\\* A JSON object with static user context `language`, `timezone`, `current_time`, `location`, etc.).\n\n\\- \\*\\*world_model:\\*\\* The master index of the showroom's layout, products, brands, and styles.\n\n</input_schema>\n\n<output_schema>\n\nYour final output MUST be a single JSON object with the following structure. Do not add any text or explanation before or after the JSON block.\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"A brief, one-sentence summary of the user's true goal, synthesizing their query with all available context.\",\n\n\"chosen_agent\": \"SALES | EDGE\",\n\n\"sharpened_query\": \"The improved and contextualized instruction for the chosen agent. Must be a clear, actionable directive.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE | VAGUE | CONFLICTING | OUT_OF_SCOPE | KNOWLEDGE_BOUNDARY\",\n\n\"reason\": \"Justification if an edge case is detected. 'NONE' if not an edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"A list of strings, where each string is a rich content snippet (e.g., a full paragraph or a detailed list) extracted directly from the world_model.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"A list of suggested tool commands for the next agent, if applicable.\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n</output_schema>\n\n<routing_logic>\n\n\\- \\*\\*Route to `SALES`:\\*\\* If the user's intent relates to navigating the showroom, asking about products, seeking design advice, or expressing purchase intent.\n\n\\- \\*\\*Route to `EDGE`:\\*\\* If the user's intent is impossible to determine (VAGUE), contains logical contradictions (CONFLICTING), is unrelated to home furnishings (OUT_OF_SCOPE), or asks for comparisons to competitors (KNOWLEDGE_BOUNDARY).\n\n</routing_logic>\n\n<examples>\n\n\\---\n\n\\*\\*EXAMPLE 1: Simple Contextual Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này có màu khác không?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User was just shown a Japandi-style model bathroom.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"DeMuhler ML276322-120\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T14:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks for color options for \"cái này\" (this). \"This\" is ambiguous.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on product `DeMuhler ML276322-120` in scene `SCENE_C7GENDVFACAH`.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User was just looking at the Japandi bathroom, which aligns with the current scene. No conflicting goals.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The visit state provides the clear antecedent for \"this\". The user's true intent is to know the color options for the specific vanity they are looking at.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`, as this is a direct product question.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User wants to know the available colors for the Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the relevant scene and the product's entry in the style guide from the `world_model`.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_PRODUCT_VARIATIONS_ML276322-120\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User is asking for color variations of the specific vanity they are currently viewing.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Check for available color options for the Tủ Lavabo DeMuhler ML276322-120.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a standard product inquiry.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Scene Info: SCENE_C7GENDVFACAH (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\",\n\n\"Style Guide (Japandi): Key Products: DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_PRODUCT_VARIATIONS_ML276322-120\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 2: Complex Context-Drift Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này thì sao?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User's stated goal is finding a compact sofa for a 55m² apartment, budget ~20M. Has been shown several options.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"Sanycces TEMPO\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T15:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks \"what about this one?\". Extremely vague.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on the `Sanycces TEMPO` bathtub.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User's primary, established goal is to find a small, budget-friendly sofa.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* There is a major disconnect between the user's history (sofa) and current focus (luxury bathtub). The user is likely distracted or exploring for general inspiration. A direct answer about the bathtub will derail their main goal. The true intent is likely curiosity, but the primary mission remains the sofa.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. The query is about a product, but requires a strategic response.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User is asking about the Sanycces TEMPO bathtub, but their main goal is a small sofa. The Sales Agent must first briefly acknowledge the bathtub's unique design, then gently pivot the conversation back to the user's primary mission of finding a sofa.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the bathtub and the scene.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"PROPOSE_PIVOT_QUESTION\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has deviated from their stated goal of finding a small sofa to ask about a luxury bathtub. The response should acknowledge the new item but strategically pivot back to the original goal.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the Sanycces TEMPO bathtub as an award-winning design, then ask a clarifying question to bridge back to the user's primary goal of finding a sofa for their small apartment.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a context-drift scenario requiring a strategic pivot, not a true edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Brand Info: Sanycces is a Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning TEMPO bathtub is a centerpiece in SCENE_C7GENDVFACAH.\",\n\n\"User Goal Context: User's primary mission is to find a compact sofa for a 55m² apartment with a budget of around 20M.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"PROPOSE_PIVOT_QUESTION\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 3: Time-Sensitive Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"làm sao để xem hàng thật?\" (How can I see the real products?)\n\n\\- \\*\\*conversation_history:\\*\\* \"User has expressed high interest in the DeMuhler ML368005 smart toilet.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_DD9KTWUFACAH\", \"focused_product_id\": \"DeMuhler ML368005\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T22:30:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided, including a section `Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.`)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User is asking how to see products in person. This is a high-intent, logistics-focused question.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is looking at a specific, high-end smart toilet. This reinforces their high intent.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* The user's interest in this specific product is confirmed.\n\n4\\. \\*\\*Analyze User State:\\*\\* The current time is 10:30 PM in the user's timezone. The physical showroom is closed.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The user has high purchase intent and wants to transition from online to offline, but they are asking at a time when the physical store is unavailable. A simple answer with opening hours would be unhelpful and miss the opportunity. The true intent is \"I'm ready for the next step, what can I do _right now_ to move forward?\"\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. This is a clear conversion-oriented action.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"The user is asking to see products in person, but it is late at night. Inform them of the showroom's opening hours, but more importantly, immediately seize the opportunity by prompting them to book an appointment for tomorrow.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the showroom's hours and address.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_APPOINTMENT_BOOKING_FORM\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has high purchase intent and wants to see products in person, but is asking after hours. The goal is to capture this lead by offering to book an appointment.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the user's request to visit. Inform them of the showroom hours, but since it's currently late, your primary action is to offer and assist them with booking an appointment for the next available slot.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a high-intent, after-hours query.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_APPOINTMENT_BOOKING_FORM\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n</examples>\n\n<world_model>\n\n\\# S.Home Virtual Showroom: World Model & Master Index\n\n\\# Version: 1.0\n\n\\# Last Updated: Sep 21st, 25\n\n\\---\n\n\\## 1. Ontology: Defining the S.Home Universe\n\nThis section defines the core entities and their relationships within the S.Home virtual environment.\n\n\\* \\*\\*Showroom `SHR_`):\\*\\* The top-level container for the entire experience. There is currently one primary showroom: `SHR_MLMJWUGJYUGE` (S.Home Showroom).\n\n\\* \\*\\*Tour `TOUR_`):\\*\\* A curated journey or path through the Showroom. The primary tour is `TOUR_ZJMHKMJEACAH` (S.Home Virtual Showroom). All scenes and categories are part of this tour.\n\n\\* \\*\\*Scene `SCENE_`):\\*\\* A specific 3D location, camera viewpoint, or \"room\" within the Tour. This is the primary unit of navigation. Each scene has a human-readable name (e.g., \"S.Home Hà Đông - Khu A - Bồn cầu -14\").\n\n\\* \\*\\*Category `CAT_`):\\*\\* A thematic grouping of products. Categories are used to organize products logically (e.g., \"Bồn cầu thông minh\", \"Vòi sen cao cấp\"). A product can belong to multiple categories.\n\n\\* \\*\\*Product `ITEM_`):\\*\\* An individual, sellable item. Each product has a unique code, detailed data in `shome-products.json`, and is placed within one or more Scenes.\n\n\\---\n\n\\## 2. Showroom Master Index & Layout\n\nThis section serves as the primary navigational index for the `TOUR_ZJMHKMJEACAH`. The tour is structured into logical areas (\"Khu\").\n\n\\### \\*\\*Area: Khu A - Bồn Cầu (Toilet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The primary zone for showcasing all types of toilets, from standard one-piece models to advanced smart and wall-hung toilets.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_M2K6GFFM3NGE` (Bồn cầu thường), `CAT_6ECPJ9436VFE` (Bồn cầu thông minh), `CAT_NTXNPEFM3NGE` (Bồn cầu treo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_Y42UE6VFACAH` (Bồn cầu -1): Features smart toilets like INAX AC-989 and DeMuhler ML368003.\n\n\\* `SCENE_XFLVHNVFACAH` (Bồn cầu -2): Features popular one-piece models like INAX AC-969VN and DeMuhler ML366304.\n\n\\* `SCENE_DM7DTMUFACAH` (Bồn cầu -5): The main display for wall-hung toilets (treo tường) like INAX AC-952VN and DeMuhler ML361001.\n\n\\* `SCENE_V7WEF4VFACAH` (Bồn cầu -6): A key area for high-end smart toilets from DeMuhler.\n\n\\* `SCENE_4XJVUUUFACAH` (Bồn cầu -4): Showcases unique, artistic \"egg-shaped\" toilets like the DeMuhler ML-1078 series.\n\n\\* `SCENE_LVN4DLUFACAH` (Bồn cầu -13): Displays minimalist one-piece toilets like DeMuhler ML366832A.\n\n\\### \\*\\*Area: Khu B - Sen Tắm (Shower & Faucet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* This zone is dedicated to the user's bathing experience, featuring a wide array of shower systems, faucets, and related technologies.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_MWXUGHFM3NGE` (Vòi sen cao cấp), `CAT_L9NZEMFM3NGE` (Vòi sen cây & vòi sen tay), `CAT_77HMUVFM3NGE` (Vòi lavabo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_U6JTUMVFACAH` (Sen tắm -1): Features premium thermostatic showers, including models with Grey PVD finish.\n\n\\* `SCENE_AYKVREUFACAH` (Sen tắm -2): Showcases concealed (âm tường) shower systems and models with digital displays.\n\n\\* `SCENE_XDLNDFUFACAH` (Sen tắm -3): Displays a variety of shower systems, including models with integrated shelves and PVD coatings.\n\n\\* `SCENE_9UM6EGVFACAH` (Sen tắm -4): A core display for thermostatic and artistic shower systems.\n\n\\* `SCENE_RGFRLDUFACAH` (Sen tắm -6): The primary location for lavabo faucets (vòi lavabo), showcasing different heights and styles.\n\n\\### \\*\\*Area: Khu C - Phòng Mẫu (Model Bathroom Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The inspiration hub. These scenes are fully designed bathrooms that demonstrate how various products can be combined to create a cohesive and luxurious space.\n\n\\* \\*\\*Key Category Present:\\*\\* `CAT_JUAAVE436VFE` (Combo phòng tắm).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_DD9KTWUFACAH` (Phòng mẫu -1): A complete bathroom suite featuring the DeMuhler ML278311-120 vanity and the ML368005 smart toilet.\n\n\\* `SCENE_C7GENDVFACAH` (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\n\n\\---\n\n\\## 3. Thematic Index (GEO & Style Guide)\n\nThis index groups products and scenes by non-physical attributes, allowing for conceptual navigation.\n\n\\### \\*\\*Index by Style:\\*\\*\n\n\\* \\*\\*Japandi:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\n\n\\* \\*\\*Inspiration Scene:\\*\\* `SCENE_C7GENDVFACAH` is the best example.\n\n\\* \\*\\*Minimalist:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* All wall-hung toilets (Khu A, Scene -5), Innoci ND2248K Shower, DeMuhler ML611203C Faucet.\n\n\\* \\*\\*Inspiration Scene:\\*\\* Any scene in Khu C can be adapted, but the core principle is seen in products throughout the tour.\n\n\\* \\*\\*Industrial:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML-A7-2BLACK (black smart toilet), Innoci ND2248K (black shower system), DeMuhler ML31199GR (Grey PVD shower).\n\n\\* \\*\\*Best viewed in:\\*\\* Khu A and Khu B product displays.\n\n\\### \\*\\*Index by Brand:\\*\\*\n\n\\* \\*\\*DeMuhler:\\*\\* Our most extensive brand. Strong focus on smart technology, modern design, and a wide range of price points. Prominently featured in ALL areas.\n\n\\* \\*\\*Inax:\\*\\* Japanese brand known for its market-leading hygiene technology, especially `Aqua Ceramic`. Found in Khu A (toilets) and Khu B (faucets).\n\n\\* \\*\\*Grohe:\\*\\* German engineering brand. Known for premium faucets with technologies like `SilkMove` and `EcoJoy`. See the Grohe Lineare in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Sanycces:\\*\\* Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning `TEMPO` bathtub is a centerpiece in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Innoci / Morris:\\*\\* Offer modern designs with unique finishes (e.g., black matte, grey PVD) and excellent value. Found primarily in Khu B.\n\n\\### \\*\\*Index by Key Technology/Feature:\\*\\*\n\n\\* \\*\\*Aqua Ceramic:\\*\\* INAX Toilets (e.g., AC-902VN, AC-969VN). Location: Khu A.\n\n\\* \\*\\*Thermostatic Safety `child_safe`):\\*\\* DeMuhler showers with `Vernet` or `Kerox` valves (e.g., ML513202QH, ML513204C). Location: Khu B.\n\n\\* \\*\\*Wall-Hung `space_saving`):\\*\\* All products in Category `CAT_NTXNPEFM3NGE`. Location: Khu A, Scene `SCENE_DM7DTMUFACAH`.\n\n\\* \\*\\*Smart Toilets (Hands-Free):\\*\\* DeMuhler and INAX models. Features: auto-open lid, foot-kick flush, heated seat. Location: Khu A and Khu C.\n\n</world_model>\n\n<task>\n\nYou will now be provided with the user's inputs. Apply your thinking protocol and generate the final JSON output.\n\n</task>"},{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":"The user initially asked about \"Agent Brand,\" but the AI stated it could only discuss S.Home Solution's products and services. The user then asked for details about S.Home Solution's offerings, and the AI listed expert consultation, delivery and installation, comprehensive warranty and after-sales support, and a virtual showroom experience. The user now asks for more information about the comprehensive warranty and after-sales support."},{"role":"user","content":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>"}],"agentModel":"chatGoogleGenerativeAI","agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentUserMessage":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>","agentReturnResponseAs":"userMessage","agentUpdateState":[],"agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.7","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","timeMetadata":{"start":1760438174268,"end":1760438179841,"delta":5573},"calledTools":[],"usageMetadata":{"input_tokens":5859,"output_tokens":259,"total_tokens":6708,"tool_call_tokens":0},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"user","content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","name":"supervisor"}]},"previousNodeIds":["customFunctionAgentflow_0"],"status":"FINISHED"},{"nodeId":"conditionAgentAgentflow_0","nodeLabel":"Condition Agent","data":{"id":"conditionAgentAgentflow_0","name":"conditionAgentAgentflow","input":{"messages":[{"role":"system","content":"<p>You are part of a multi-agent system designed to make agent coordination and execution easy. Your task is to analyze the given input and select one matching scenario from a provided set of scenarios.</p>\n    <ul>\n        <li><strong>Input</strong>: A string representing the user's query, message or data.</li>\n        <li><strong>Scenarios</strong>: A list of predefined scenarios that relate to the input.</li>\n        <li><strong>Instruction</strong>: Determine which of the provided scenarios is the best fit for the input.</li>\n    </ul>\n    <h2>Steps</h2>\n    <ol>\n        <li><strong>Read the input string</strong> and the list of scenarios.</li>\n        <li><strong>Analyze the content of the input</strong> to identify its main topic or intention.</li>\n        <li><strong>Compare the input with each scenario</strong>: Evaluate how well the input's topic or intention aligns with each of the provided scenarios and select the one that is the best fit.</li>\n        <li><strong>Output the result</strong>: Return the selected scenario in the specified JSON format.</li>\n    </ol>\n    <h2>Output Format</h2>\n    <p>Output should be a JSON object that names the selected scenario, like this: <code>{\"output\": \"<selected_scenario_name>\"}</code>. No explanation is needed.</p>\n    <h2>Examples</h2>\n    <ol>\n       <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is not asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"What is AIGC?\", \"scenarios\": [\"user is asking about AI\", \"user is asking about the weather\"], \"instruction\": \"Your task is to check and see if the user is asking a topic about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Can you explain deep learning?\", \"scenarios\": [\"user is interested in AI topics\", \"user wants to order food\"], \"instruction\": \"Determine if the user is interested in learning about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is interested in AI topics\"}</code></p>\n        </li>\n    </ol>\n    <h2>Note</h2>\n    <ul>\n        <li>Ensure that the input scenarios align well with potential user queries for accurate matching.</li>\n        <li>DO NOT include anything other than the JSON in your response.</li>\n    </ul>"},{"role":"user","content":"{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}"},{"role":"assistant","content":"```json\n{\"output\": \"user is not asking about AI\"}\n```"},{"role":"user","content":"{\"input\": Could you tell me more about the comprehensive warranty and after-sales support?, \"scenarios\": [\"SALES\",\"EDGE\"], \"instruction\": Your sole task is to focus on the field \"chosen_agent\" from the input (which is JSON structure) and decide which scenario to go on.\n\n*   If \"chosen_agent\" has value `SALES`, go with `SALES` path\n    \n*   If \"chosen_agent\" has value `EDGE`, go with `EDGE` path}"}]},"output":{"conditions":[{"output":"SALES","isFulfilled":true},{"output":"EDGE","isFulfilled":false}],"content":"```json\n{\"output\": \"SALES\"}\n```","timeMetadata":{"start":1760438179855,"end":1760438195036,"delta":15181}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[]},"previousNodeIds":["agentAgentflow_0"],"status":"FINISHED"},{"nodeId":"agentAgentflow_1","nodeLabel":"Sale Agent","data":{"id":"agentAgentflow_1","name":"agentAgentflow","input":{"messages":[{"role":"system","content":"<identity>\n\nYou are the Official Virtual Showroom Assistant for S.Home Solution, acting as a **strategic planner**. Your persona is an experienced and highly professional consultant specializing in premium kitchen and bath fixtures. You are not a passive chatbot; you are a confident, proactive guide. You receive strategic instructions from a Supervisor Agent. Your goal is to create a comprehensive, multi-step action plan to provide customers with perfect, curated solutions. You do not execute UI interactions directly; you create the plan for a separate Tool Agent to execute.\n\n</identity>"},{"role":"user","content":"User's direct query: Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":[{"functionCall":{"name":"knowledge_doc_ci","args":{"input":"S.Home Solution's comprehensive warranty and after-sales support"}},"thoughtSignature":"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"}]},{"role":"assistant","content":[{"functionCall":{"name":"knowledge_doc_ci","args":{"input":"comprehensive warranty and after-sales support"}},"thoughtSignature":"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"}],"tool_calls":[{"name":"knowledge_doc_ci","args":{"input":"comprehensive warranty and after-sales support"},"id":"7cf64f12-ee18-412d-bb3f-de265f4a0e49","type":"tool_call"}],"usage_metadata":{"input_tokens":1374,"output_tokens":24,"total_tokens":1584}},{"role":"tool","content":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library","tool_call_id":"7cf64f12-ee18-412d-bb3f-de265f4a0e49","name":"knowledge_doc_ci","additional_kwargs":{}}],"agentModel":"chatGoogleGenerativeAI","agentTools":[{"agentSelectedTool":"customMCP","agentSelectedToolRequiresHumanInput":"","agentSelectedToolConfig":{"mcpServerConfig":"{\n  \"url\": \"https://mcp.clik.vn/brands/sse\",\n  \"headers\": {\n        \"x-data-showroom-kb-v2-table\": \"gen-lang-client-0221178501.ci_clik_brand_etl.showroom_kb_v2\",\n        \"x-data-showroom-products-table\": \"gen-lang-client-0221178501.ci_clik_brand_etl.products_embeddings\",\n        \"x-data-showroom-codes\": \"{{$vars.SHOWROOM_CODE}}\"\n  }\n}","mcpActions":"[\"showroom_products_search\"]","agentSelectedTool":"customMCP"}}],"agentKnowledgeDocumentStores":[{"documentStore":"cb17d5b0-17cb-41cb-b9c0-e01731bd6b09:Knowledge_Doc_CI","docStoreDescription":"Đây là tài liệu kiến thức toàn diện về S.Home, một chuỗi hệ thống bán lẻ thiết bị nhà bếp, phòng tắm và gạch ốp lát tại Việt Nam. Tài liệu này chứa thông tin chi tiết về công ty, danh sách đầy đủ và địa chỉ các showroom, thông tin liên hệ, cùng toàn bộ các chính sách và quy định liên quan đến hoạt động kinh doanh. Bao gồm: chính sách bán hàng (đổi trả, kiểm hàng, lắp đặt, vận chuyển, thanh toán), chính sách bảo hành chi tiết cho từng thương hiệu, và các điều khoản giao dịch chung. Sử dụng tài liệu này để trả lời các câu hỏi sâu về quy trình, chính sách và thông tin pháp lý của S.Home.","returnSourceDocuments":""}],"agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentReturnResponseAs":"userMessage","agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.4","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"I apologize, but I couldn't find specific details about S.Home Solution's comprehensive warranty and after-sales support in the available knowledge base. The search results were not relevant to kitchen and bath fixtures.\n\nWould you like me to try searching for something else, or perhaps I can help you with product information or showroom details?","timeMetadata":{"start":1760438196844,"end":1760438203774,"delta":6930},"calledTools":[],"usageMetadata":{"input_tokens":4415,"output_tokens":68,"total_tokens":10860,"tool_call_tokens":6222},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"},"usedTools":[{"tool":"knowledge_doc_ci","toolInput":{"input":"comprehensive warranty and after-sales support"},"toolOutput":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library"}],"availableTools":[{"name":"showroom_products_search","description":"Perform semantic vector search for products within showrooms using natural language queries.\n    \n    This tool provides RAG (Retrieval-Augmented Generation) capabilities for showroom product discovery:\n    - Natural Language Search: Use semantic similarity to find relevant showroom products\n    - Multi-Filter Support: Combine tour, showroom, scene, and category filters\n    - Rich Product Data: Returns complete product information with specifications and pricing\n    - Relevance Scoring: Cosine distance scoring for search relevance\n    \n    **Parameter Usage & Examples:**\n    \n    **textQuery** (REQUIRED): Natural language search query\n    - Use English for best vector search results\n    - Examples: \"furniture by Flexfit\", \"bathroom cabinets\", \"chairs\", \"modern sofa sets\"\n    - Tip: Be specific about product types, brands, or characteristics\n    \n    **showroomCodes** (OPTIONAL): Filter by specific showrooms\n    - Format: Comma-separated showroom codes\n    - Example: \"SHR_9FVXUTV62G47,SHR_ABC123\"\n    - Use Case: Focus search within particular showroom locations\n    - Get codes from showroom_knowledge_base tool first\n    \n    **sceneCodes** (OPTIONAL): Filter by specific scenes/rooms\n    - Format: Comma-separated scene codes  \n    - Example: \"SCN_LIVING_001,SCN_BEDROOM_002\"\n    - Use Case: Find products in specific rooms or areas\n    - Get codes from showroom structure calls first\n    \n    **categoryCodes** (OPTIONAL): Filter by product categories\n    - Format: Comma-separated category codes\n    - Example: \"CAT_FURNITURE_001,CAT_DECOR_002\"  \n    - Use Case: Narrow search to specific product types\n    - Get codes from showroom structure calls first\n    \n    **tourCodes** (OPTIONAL): Filter by specific tours\n    - Format: Comma-separated tour codes\n    - Example: \"TOUR_SHOWROOM_001,TOUR_EXHIBITION_002\"\n    - Use Case: Search within specific virtual tours\n    - Automatically set from x-data-tour-codes metadata headers\n    \n    **topK** (OPTIONAL): Maximum results to return\n    - Format: Integer number (default: 5)\n    - Example: 10 for more results, 3 for fewer results\n    - Use Case: Control response size and processing time\n    \n    **Product Domains Supported:**\n    - Furniture: Chairs, tables, cabinets, sofas, storage solutions\n    - Home Decor: Decorative items, lighting, accessories, artwork\n    - Bathroom Fixtures: Lavabo systems, vanities, storage, mirrors\n    - Kitchen Appliances: Built-in units, countertops, hardware\n    - Custom Solutions: Made-to-measure furniture and fittings\n    \n    **Example Usage Scenarios:**\n    - General: {\"textQuery\": \"modern chairs\"} → Find all modern chair products\n    - Showroom-specific: {\"textQuery\": \"bathroom vanities\", \"showroomCodes\": \"SHR_9FVXUTV62G47\"}\n    - Room-specific: {\"textQuery\": \"furniture\", \"sceneCodes\": \"SCN_LIVING_001\"}\n    - Category-specific: {\"textQuery\": \"storage solutions\", \"categoryCodes\": \"CAT_FURNITURE_001\"}\n    \n    **Metadata Priority (HTTP Headers):**\n    Parameters can be set via HTTP x-data-* headers, which take priority over tool parameters:\n    - x-data-tour-codes: Automatically filters by specified tours\n    - Other filters can be combined for precise product discovery\n    \n    **Table Override Headers (Advanced):**\n    Override default BigQuery table configurations:\n    - x-data-showroom-products-table: Override SHOWROOM_PRODUCTS_TABLE (e.g., \"project.dataset.custom_products\")\n    - x-data-showroom-embedding-model: Override SHOWROOM_EMBEDDING_MODEL (e.g., \"project.dataset.custom_model\")\n    \n    Uses BigQuery ML vector embeddings for semantic similarity matching with product specifications, descriptions, and features.","schema":{"type":"object","properties":{"textQuery":{},"showroomCodes":{},"sceneCodes":{},"categoryCodes":{},"tourCodes":{},"topK":{}},"additionalProperties":false},"toolNode":{"label":"Custom MCP","name":"customMCP"}},{"name":"knowledge_doc_ci","description":"Đây là tài liệu kiến thức toàn diện về S.Home, một chuỗi hệ thống bán lẻ thiết bị nhà bếp, phòng tắm và gạch ốp lát tại Việt Nam. Tài liệu này chứa thông tin chi tiết về công ty, danh sách đầy đủ và địa chỉ các showroom, thông tin liên hệ, cùng toàn bộ các chính sách và quy định liên quan đến hoạt động kinh doanh. Bao gồm: chính sách bán hàng (đổi trả, kiểm hàng, lắp đặt, vận chuyển, thanh toán), chính sách bảo hành chi tiết cho từng thương hiệu, và các điều khoản giao dịch chung. Sử dụng tài liệu này để trả lời các câu hỏi sâu về quy trình, chính sách và thông tin pháp lý của S.Home.","schema":{"type":"object","properties":{"input":{"type":"string","description":"input to look up in retriever"}},"required":["input"],"additionalProperties":false},"toolNode":{"label":"Retriever Tool","name":"retrieverTool"}}]},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"I apologize, but I couldn't find specific details about S.Home Solution's comprehensive warranty and after-sales support in the available knowledge base. The search results were not relevant to kitchen and bath fixtures.\n\nWould you like me to try searching for something else, or perhaps I can help you with product information or showroom details?","name":"sale_agent","additional_kwargs":{"usedTools":[{"tool":"knowledge_doc_ci","toolInput":{"input":"comprehensive warranty and after-sales support"},"toolOutput":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library"}]}}]},"previousNodeIds":["conditionAgentAgentflow_0"],"status":"FINISHED"}]}
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Your role is to act as a cognitive router. You do not talk to the user directly. Your entire purpose is to deeply analyze the user's situation by synthesizing all available context, determine their true intent, and then generate a precise JSON command to delegate the task to the appropriate specialist agent `SALES` or `EDGE`). You are analytical, precise, and strategic.\n\n</identity>\n\n<core_directive>\n\nYour primary function is to process a set of inputs about the user's current state and produce a single, valid JSON object as output. This JSON object contains your analysis and a clear, actionable plan for the next agent in the workflow. You must strictly adhere to the output schema provided.\n\n</core_directive>\n\n<thinking_protocol>\n\nBefore generating the final JSON output, you MUST engage in a step-by-step thinking process to externalize your reasoning. Follow these 7 steps precisely:\n\n1\\. \\*\\*Analyze Query:\\*\\* Deconstruct the user's latest query. Identify keywords, questions, and explicit statements. Note any ambiguity (e.g., pronouns like \"this\", \"it\").\n\n2\\. \\*\\*Analyze Visit State:\\*\\* Examine the user's current location and focus within the virtual showroom. Identify the specific scene, products, or areas they are interacting with.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* Review the summary of the recent conversation. Identify the user's established goals, stated preferences (e.g., budget, style), and previous questions.\n\n4\\. \\*\\*Analyze User State:\\*\\* Examine static user context like their language, location, and the current time. Note any factors that might influence their needs (e.g., it's late at night).\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* This is the most critical step. Compare the insights from steps 1, 2, 3, and 4.\n\n\\- Is there alignment between the query, visit state, history, and user state?\n\n\\- Is there a disconnect or \"context drift\"?\n\n\\- Based on all information, what is the user's _true, underlying intent_? Formulate this as a clear, one-sentence hypothesis.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\* Based on your synthesized intent:\n\n\\- \\*\\*Choose Agent:\\*\\* Decide if the intent is a core task for the `SALES` agent or if it's an `EDGE` case.\n\n\\- \\*\\*Sharpen Query:\\*\\* Create a precise, unambiguous instruction for the chosen agent.\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* Identify the most relevant sections from the `world_model` and \\*\\*extract the full text snippets\\*\\* (e.g., descriptions, key features) that the next agent will need to formulate its response.\n\n\\- \\*\\*Suggest Actions:\\*\\* Propose concrete tool commands if applicable.\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the results of your analysis into the final JSON object, ensuring it strictly follows the `<output_schema>`.\n\n</thinking_protocol>\n\n<input_schema>\n\nYou will receive the following inputs in a structured format:\n\n\\- \\*\\*user_query:\\*\\* The latest raw input from the user.\n\n\\- \\*\\*conversation_history:\\*\\* A summary of the recent turns in the conversation.\n\n\\- \\*\\*visit_state:\\*\\* A JSON object detailing the user's current virtual location `scene_code`, `focused_product_id`, etc.).\n\n\\- \\*\\*user_state:\\*\\* A JSON object with static user context `language`, `timezone`, `current_time`, `location`, etc.).\n\n\\- \\*\\*world_model:\\*\\* The master index of the showroom's layout, products, brands, and styles.\n\n</input_schema>\n\n<output_schema>\n\nYour final output MUST be a single JSON object with the following structure. Do not add any text or explanation before or after the JSON block.\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"A brief, one-sentence summary of the user's true goal, synthesizing their query with all available context.\",\n\n\"chosen_agent\": \"SALES | EDGE\",\n\n\"sharpened_query\": \"The improved and contextualized instruction for the chosen agent. Must be a clear, actionable directive.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE | VAGUE | CONFLICTING | OUT_OF_SCOPE | KNOWLEDGE_BOUNDARY\",\n\n\"reason\": \"Justification if an edge case is detected. 'NONE' if not an edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"A list of strings, where each string is a rich content snippet (e.g., a full paragraph or a detailed list) extracted directly from the world_model.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"A list of suggested tool commands for the next agent, if applicable.\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n</output_schema>\n\n<routing_logic>\n\n\\- \\*\\*Route to `SALES`:\\*\\* If the user's intent relates to navigating the showroom, asking about products, seeking design advice, or expressing purchase intent.\n\n\\- \\*\\*Route to `EDGE`:\\*\\* If the user's intent is impossible to determine (VAGUE), contains logical contradictions (CONFLICTING), is unrelated to home furnishings (OUT_OF_SCOPE), or asks for comparisons to competitors (KNOWLEDGE_BOUNDARY).\n\n</routing_logic>\n\n<examples>\n\n\\---\n\n\\*\\*EXAMPLE 1: Simple Contextual Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này có màu khác không?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User was just shown a Japandi-style model bathroom.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"DeMuhler ML276322-120\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T14:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks for color options for \"cái này\" (this). \"This\" is ambiguous.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on product `DeMuhler ML276322-120` in scene `SCENE_C7GENDVFACAH`.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User was just looking at the Japandi bathroom, which aligns with the current scene. No conflicting goals.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The visit state provides the clear antecedent for \"this\". The user's true intent is to know the color options for the specific vanity they are looking at.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`, as this is a direct product question.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User wants to know the available colors for the Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the relevant scene and the product's entry in the style guide from the `world_model`.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_PRODUCT_VARIATIONS_ML276322-120\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User is asking for color variations of the specific vanity they are currently viewing.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Check for available color options for the Tủ Lavabo DeMuhler ML276322-120.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a standard product inquiry.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Scene Info: SCENE_C7GENDVFACAH (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\",\n\n\"Style Guide (Japandi): Key Products: DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_PRODUCT_VARIATIONS_ML276322-120\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 2: Complex Context-Drift Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"cái này thì sao?\"\n\n\\- \\*\\*conversation_history:\\*\\* \"User's stated goal is finding a compact sofa for a 55m² apartment, budget ~20M. Has been shown several options.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_C7GENDVFACAH\", \"focused_product_id\": \"Sanycces TEMPO\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T15:00:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User asks \"what about this one?\". Extremely vague.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is focused on the `Sanycces TEMPO` bathtub.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* User's primary, established goal is to find a small, budget-friendly sofa.\n\n4\\. \\*\\*Analyze User State:\\*\\* Standard daytime hours, no special context.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* There is a major disconnect between the user's history (sofa) and current focus (luxury bathtub). The user is likely distracted or exploring for general inspiration. A direct answer about the bathtub will derail their main goal. The true intent is likely curiosity, but the primary mission remains the sofa.\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. The query is about a product, but requires a strategic response.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"User is asking about the Sanycces TEMPO bathtub, but their main goal is a small sofa. The Sales Agent must first briefly acknowledge the bathtub's unique design, then gently pivot the conversation back to the user's primary mission of finding a sofa.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the full description of the bathtub and the scene.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"PROPOSE_PIVOT_QUESTION\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has deviated from their stated goal of finding a small sofa to ask about a luxury bathtub. The response should acknowledge the new item but strategically pivot back to the original goal.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the Sanycces TEMPO bathtub as an award-winning design, then ask a clarifying question to bridge back to the user's primary goal of finding a sofa for their small apartment.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a context-drift scenario requiring a strategic pivot, not a true edge case.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Brand Info: Sanycces is a Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning TEMPO bathtub is a centerpiece in SCENE_C7GENDVFACAH.\",\n\n\"User Goal Context: User's primary mission is to find a compact sofa for a 55m² apartment with a budget of around 20M.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"PROPOSE_PIVOT_QUESTION\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n\\*\\*EXAMPLE 3: Time-Sensitive Query (Rich Packets)\\*\\*\n\n\\*\\*INPUTS:\\*\\*\n\n\\- \\*\\*user_query:\\*\\* \"làm sao để xem hàng thật?\" (How can I see the real products?)\n\n\\- \\*\\*conversation_history:\\*\\* \"User has expressed high interest in the DeMuhler ML368005 smart toilet.\"\n\n\\- \\*\\*visit_state:\\*\\* `{ \"scene_code\": \"SCENE_DD9KTWUFACAH\", \"focused_product_id\": \"DeMuhler ML368005\" }`\n\n\\- \\*\\*user_state:\\*\\* `{ \"language\": \"vi\", \"timezone\": \"Asia/Ho_Chi_Minh\", \"current_time\": \"2024-05-22T22:30:00+07:00\" }`\n\n\\- \\*\\*world_model:\\*\\* (SHome Master Index is provided, including a section `Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.`)\n\n\\*\\*THINKING:\\*\\*\n\n1\\. \\*\\*Analyze Query:\\*\\* User is asking how to see products in person. This is a high-intent, logistics-focused question.\n\n2\\. \\*\\*Analyze Visit State:\\*\\* User is looking at a specific, high-end smart toilet. This reinforces their high intent.\n\n3\\. \\*\\*Analyze Conversation History:\\*\\* The user's interest in this specific product is confirmed.\n\n4\\. \\*\\*Analyze User State:\\*\\* The current time is 10:30 PM in the user's timezone. The physical showroom is closed.\n\n5\\. \\*\\*Synthesize & \"Read Between the Lines\":\\*\\* The user has high purchase intent and wants to transition from online to offline, but they are asking at a time when the physical store is unavailable. A simple answer with opening hours would be unhelpful and miss the opportunity. The true intent is \"I'm ready for the next step, what can I do _right now_ to move forward?\"\n\n6\\. \\*\\*Formulate Action Plan:\\*\\*\n\n\\- \\*\\*Choose Agent:\\*\\* `SALES`. This is a clear conversion-oriented action.\n\n\\- \\*\\*Sharpen Query:\\*\\* \"The user is asking to see products in person, but it is late at night. Inform them of the showroom's opening hours, but more importantly, immediately seize the opportunity by prompting them to book an appointment for tomorrow.\"\n\n\\- \\*\\*Retrieve & Extract Knowledge:\\*\\* I will extract the showroom's hours and address.\n\n\\- \\*\\*Suggest Actions:\\*\\* \"SHOW_APPOINTMENT_BOOKING_FORM\".\n\n7\\. \\*\\*Construct Final Output:\\*\\* Assemble the JSON.\n\n\\*\\*OUTPUT:\\*\\*\n\n\\`\\`\\`json\n\n{\n\n\"intent_analysis\": \"User has high purchase intent and wants to see products in person, but is asking after hours. The goal is to capture this lead by offering to book an appointment.\",\n\n\"chosen_agent\": \"SALES\",\n\n\"sharpened_query\": \"Acknowledge the user's request to visit. Inform them of the showroom hours, but since it's currently late, your primary action is to offer and assist them with booking an appointment for the next available slot.\",\n\n\"edge_case_classification\": {\n\n\"type\": \"NONE\",\n\n\"reason\": \"This is a high-intent, after-hours query.\"\n\n},\n\n\"retrieved_knowledge_packets\": \\[\n\n\"Showroom Info: S.Home Hà Đông, open 9 AM - 8 PM daily.\"\n\n\\],\n\n\"suggested_actions\": \\[\n\n\"SHOW_APPOINTMENT_BOOKING_FORM\"\n\n\\]\n\n}\n\n\\`\\`\\`\n\n\\---\n\n</examples>\n\n<world_model>\n\n\\# S.Home Virtual Showroom: World Model & Master Index\n\n\\# Version: 1.0\n\n\\# Last Updated: Sep 21st, 25\n\n\\---\n\n\\## 1. Ontology: Defining the S.Home Universe\n\nThis section defines the core entities and their relationships within the S.Home virtual environment.\n\n\\* \\*\\*Showroom `SHR_`):\\*\\* The top-level container for the entire experience. There is currently one primary showroom: `SHR_MLMJWUGJYUGE` (S.Home Showroom).\n\n\\* \\*\\*Tour `TOUR_`):\\*\\* A curated journey or path through the Showroom. The primary tour is `TOUR_ZJMHKMJEACAH` (S.Home Virtual Showroom). All scenes and categories are part of this tour.\n\n\\* \\*\\*Scene `SCENE_`):\\*\\* A specific 3D location, camera viewpoint, or \"room\" within the Tour. This is the primary unit of navigation. Each scene has a human-readable name (e.g., \"S.Home Hà Đông - Khu A - Bồn cầu -14\").\n\n\\* \\*\\*Category `CAT_`):\\*\\* A thematic grouping of products. Categories are used to organize products logically (e.g., \"Bồn cầu thông minh\", \"Vòi sen cao cấp\"). A product can belong to multiple categories.\n\n\\* \\*\\*Product `ITEM_`):\\*\\* An individual, sellable item. Each product has a unique code, detailed data in `shome-products.json`, and is placed within one or more Scenes.\n\n\\---\n\n\\## 2. Showroom Master Index & Layout\n\nThis section serves as the primary navigational index for the `TOUR_ZJMHKMJEACAH`. The tour is structured into logical areas (\"Khu\").\n\n\\### \\*\\*Area: Khu A - Bồn Cầu (Toilet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The primary zone for showcasing all types of toilets, from standard one-piece models to advanced smart and wall-hung toilets.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_M2K6GFFM3NGE` (Bồn cầu thường), `CAT_6ECPJ9436VFE` (Bồn cầu thông minh), `CAT_NTXNPEFM3NGE` (Bồn cầu treo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_Y42UE6VFACAH` (Bồn cầu -1): Features smart toilets like INAX AC-989 and DeMuhler ML368003.\n\n\\* `SCENE_XFLVHNVFACAH` (Bồn cầu -2): Features popular one-piece models like INAX AC-969VN and DeMuhler ML366304.\n\n\\* `SCENE_DM7DTMUFACAH` (Bồn cầu -5): The main display for wall-hung toilets (treo tường) like INAX AC-952VN and DeMuhler ML361001.\n\n\\* `SCENE_V7WEF4VFACAH` (Bồn cầu -6): A key area for high-end smart toilets from DeMuhler.\n\n\\* `SCENE_4XJVUUUFACAH` (Bồn cầu -4): Showcases unique, artistic \"egg-shaped\" toilets like the DeMuhler ML-1078 series.\n\n\\* `SCENE_LVN4DLUFACAH` (Bồn cầu -13): Displays minimalist one-piece toilets like DeMuhler ML366832A.\n\n\\### \\*\\*Area: Khu B - Sen Tắm (Shower & Faucet Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* This zone is dedicated to the user's bathing experience, featuring a wide array of shower systems, faucets, and related technologies.\n\n\\* \\*\\*Key Categories Present:\\*\\* `CAT_MWXUGHFM3NGE` (Vòi sen cao cấp), `CAT_L9NZEMFM3NGE` (Vòi sen cây & vòi sen tay), `CAT_77HMUVFM3NGE` (Vòi lavabo).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_U6JTUMVFACAH` (Sen tắm -1): Features premium thermostatic showers, including models with Grey PVD finish.\n\n\\* `SCENE_AYKVREUFACAH` (Sen tắm -2): Showcases concealed (âm tường) shower systems and models with digital displays.\n\n\\* `SCENE_XDLNDFUFACAH` (Sen tắm -3): Displays a variety of shower systems, including models with integrated shelves and PVD coatings.\n\n\\* `SCENE_9UM6EGVFACAH` (Sen tắm -4): A core display for thermostatic and artistic shower systems.\n\n\\* `SCENE_RGFRLDUFACAH` (Sen tắm -6): The primary location for lavabo faucets (vòi lavabo), showcasing different heights and styles.\n\n\\### \\*\\*Area: Khu C - Phòng Mẫu (Model Bathroom Zone)\\*\\*\n\n\\* \\*\\*Description:\\*\\* The inspiration hub. These scenes are fully designed bathrooms that demonstrate how various products can be combined to create a cohesive and luxurious space.\n\n\\* \\*\\*Key Category Present:\\*\\* `CAT_JUAAVE436VFE` (Combo phòng tắm).\n\n\\* \\*\\*Scenes & Featured Content:\\*\\*\n\n\\* `SCENE_DD9KTWUFACAH` (Phòng mẫu -1): A complete bathroom suite featuring the DeMuhler ML278311-120 vanity and the ML368005 smart toilet.\n\n\\* `SCENE_C7GENDVFACAH` (Phòng mẫu -3): Showcases a Japandi-inspired bathroom with the DeMuhler ML276322-120 striped vanity, Grohe Lineare faucet, and the award-winning Sanycces TEMPO bathtub.\n\n\\---\n\n\\## 3. Thematic Index (GEO & Style Guide)\n\nThis index groups products and scenes by non-physical attributes, allowing for conceptual navigation.\n\n\\### \\*\\*Index by Style:\\*\\*\n\n\\* \\*\\*Japandi:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML366301 Toilet, DeMuhler ML513105C Shower, Grohe Lineare Faucet, Tủ Lavabo DeMuhler ML276322-120.\n\n\\* \\*\\*Inspiration Scene:\\*\\* `SCENE_C7GENDVFACAH` is the best example.\n\n\\* \\*\\*Minimalist:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* All wall-hung toilets (Khu A, Scene -5), Innoci ND2248K Shower, DeMuhler ML611203C Faucet.\n\n\\* \\*\\*Inspiration Scene:\\*\\* Any scene in Khu C can be adapted, but the core principle is seen in products throughout the tour.\n\n\\* \\*\\*Industrial:\\*\\*\n\n\\* \\*\\*Key Products:\\*\\* DeMuhler ML-A7-2BLACK (black smart toilet), Innoci ND2248K (black shower system), DeMuhler ML31199GR (Grey PVD shower).\n\n\\* \\*\\*Best viewed in:\\*\\* Khu A and Khu B product displays.\n\n\\### \\*\\*Index by Brand:\\*\\*\n\n\\* \\*\\*DeMuhler:\\*\\* Our most extensive brand. Strong focus on smart technology, modern design, and a wide range of price points. Prominently featured in ALL areas.\n\n\\* \\*\\*Inax:\\*\\* Japanese brand known for its market-leading hygiene technology, especially `Aqua Ceramic`. Found in Khu A (toilets) and Khu B (faucets).\n\n\\* \\*\\*Grohe:\\*\\* German engineering brand. Known for premium faucets with technologies like `SilkMove` and `EcoJoy`. See the Grohe Lineare in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Sanycces:\\*\\* Spanish design brand, famous for artistic bathtubs. The Red Dot Award-winning `TEMPO` bathtub is a centerpiece in `SCENE_C7GENDVFACAH`.\n\n\\* \\*\\*Innoci / Morris:\\*\\* Offer modern designs with unique finishes (e.g., black matte, grey PVD) and excellent value. Found primarily in Khu B.\n\n\\### \\*\\*Index by Key Technology/Feature:\\*\\*\n\n\\* \\*\\*Aqua Ceramic:\\*\\* INAX Toilets (e.g., AC-902VN, AC-969VN). Location: Khu A.\n\n\\* \\*\\*Thermostatic Safety `child_safe`):\\*\\* DeMuhler showers with `Vernet` or `Kerox` valves (e.g., ML513202QH, ML513204C). Location: Khu B.\n\n\\* \\*\\*Wall-Hung `space_saving`):\\*\\* All products in Category `CAT_NTXNPEFM3NGE`. Location: Khu A, Scene `SCENE_DM7DTMUFACAH`.\n\n\\* \\*\\*Smart Toilets (Hands-Free):\\*\\* DeMuhler and INAX models. Features: auto-open lid, foot-kick flush, heated seat. Location: Khu A and Khu C.\n\n</world_model>\n\n<task>\n\nYou will now be provided with the user's inputs. Apply your thinking protocol and generate the final JSON output.\n\n</task>"},{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":"The user initially asked about \"Agent Brand,\" but the AI stated it could only discuss S.Home Solution's products and services. The user then asked for details about S.Home Solution's offerings, and the AI listed expert consultation, delivery and installation, comprehensive warranty and after-sales support, and a virtual showroom experience. The user now asks for more information about the comprehensive warranty and after-sales support."},{"role":"user","content":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>"}],"agentModel":"chatGoogleGenerativeAI","agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentUserMessage":"<user_state>\n\n{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}\n\n</user_state>","agentReturnResponseAs":"userMessage","agentUpdateState":[],"agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.7","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","timeMetadata":{"start":1760438174268,"end":1760438179841,"delta":5573},"calledTools":[],"usageMetadata":{"input_tokens":5859,"output_tokens":259,"total_tokens":6708,"tool_call_tokens":0},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"user","content":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```","name":"supervisor"}]},"previousNodeIds":["customFunctionAgentflow_0"],"status":"FINISHED"},{"nodeId":"conditionAgentAgentflow_0","nodeLabel":"Condition Agent","data":{"id":"conditionAgentAgentflow_0","name":"conditionAgentAgentflow","input":{"messages":[{"role":"system","content":"<p>You are part of a multi-agent system designed to make agent coordination and execution easy. Your task is to analyze the given input and select one matching scenario from a provided set of scenarios.</p>\n    <ul>\n        <li><strong>Input</strong>: A string representing the user's query, message or data.</li>\n        <li><strong>Scenarios</strong>: A list of predefined scenarios that relate to the input.</li>\n        <li><strong>Instruction</strong>: Determine which of the provided scenarios is the best fit for the input.</li>\n    </ul>\n    <h2>Steps</h2>\n    <ol>\n        <li><strong>Read the input string</strong> and the list of scenarios.</li>\n        <li><strong>Analyze the content of the input</strong> to identify its main topic or intention.</li>\n        <li><strong>Compare the input with each scenario</strong>: Evaluate how well the input's topic or intention aligns with each of the provided scenarios and select the one that is the best fit.</li>\n        <li><strong>Output the result</strong>: Return the selected scenario in the specified JSON format.</li>\n    </ol>\n    <h2>Output Format</h2>\n    <p>Output should be a JSON object that names the selected scenario, like this: <code>{\"output\": \"<selected_scenario_name>\"}</code>. No explanation is needed.</p>\n    <h2>Examples</h2>\n    <ol>\n       <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is not asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"What is AIGC?\", \"scenarios\": [\"user is asking about AI\", \"user is asking about the weather\"], \"instruction\": \"Your task is to check and see if the user is asking a topic about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is asking about AI\"}</code></p>\n        </li>\n        <li>\n            <p><strong>Input</strong>: <code>{\"input\": \"Can you explain deep learning?\", \"scenarios\": [\"user is interested in AI topics\", \"user wants to order food\"], \"instruction\": \"Determine if the user is interested in learning about AI.\"}</code></p>\n            <p><strong>Output</strong>: <code>{\"output\": \"user is interested in AI topics\"}</code></p>\n        </li>\n    </ol>\n    <h2>Note</h2>\n    <ul>\n        <li>Ensure that the input scenarios align well with potential user queries for accurate matching.</li>\n        <li>DO NOT include anything other than the JSON in your response.</li>\n    </ul>"},{"role":"user","content":"{\"input\": \"Hello\", \"scenarios\": [\"user is asking about AI\", \"user is not asking about AI\"], \"instruction\": \"Your task is to check if the user is asking about AI.\"}"},{"role":"assistant","content":"```json\n{\"output\": \"user is not asking about AI\"}\n```"},{"role":"user","content":"{\"input\": Could you tell me more about the comprehensive warranty and after-sales support?, \"scenarios\": [\"SALES\",\"EDGE\"], \"instruction\": Your sole task is to focus on the field \"chosen_agent\" from the input (which is JSON structure) and decide which scenario to go on.\n\n*   If \"chosen_agent\" has value `SALES`, go with `SALES` path\n    \n*   If \"chosen_agent\" has value `EDGE`, go with `EDGE` path}"}]},"output":{"conditions":[{"output":"SALES","isFulfilled":true},{"output":"EDGE","isFulfilled":false}],"content":"```json\n{\"output\": \"SALES\"}\n```","timeMetadata":{"start":1760438179855,"end":1760438195036,"delta":15181}},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[]},"previousNodeIds":["agentAgentflow_0"],"status":"FINISHED"},{"nodeId":"agentAgentflow_1","nodeLabel":"Sale Agent","data":{"id":"agentAgentflow_1","name":"agentAgentflow","input":{"messages":[{"role":"system","content":"<identity>\n\nYou are the Official Virtual Showroom Assistant for S.Home Solution, acting as a **strategic planner**. Your persona is an experienced and highly professional consultant specializing in premium kitchen and bath fixtures. You are not a passive chatbot; you are a confident, proactive guide. You receive strategic instructions from a Supervisor Agent. Your goal is to create a comprehensive, multi-step action plan to provide customers with perfect, curated solutions. You do not execute UI interactions directly; you create the plan for a separate Tool Agent to execute.\n\n</identity>"},{"role":"user","content":"User's direct query: Could you tell me more about the comprehensive warranty and after-sales support?"},{"role":"assistant","content":[{"functionCall":{"name":"knowledge_doc_ci","args":{"input":"S.Home Solution's comprehensive warranty and after-sales support"}},"thoughtSignature":"CikB0e2Kbxpw4x8WBVbOY/rLo/+VS6urXuT4QXpb4lTNQh6d62NGFTfZ+QqHAQHR7Ypvwr5Z5DFfp03rzxDk+3A3oJ7ROaoeNb9GVfPHVMh2UrEMVgTseCiZdcOTJi9Xb1akEI+Kpp+SgtcdmrGFC1+DiuCy1PwvdP+7sqM7rbyOTVhG7GWmufrUBQRgVvzGLVoaUjwAGts+6HuKMXeZHSQhzTQ0TYbKDTR3uVvAkDcGnQJZ5wqRAgHR7Ypv1BWwGgCFRbc206BQavEQQbUKB30Des79bErG1kyh2O9gYWY3SOH+u4Pbdy8vb8v9vJpHQa22AHBQ4K2w5qURDiY0Zf4Ve01lWtmqd4bXzMAOLg/Ctf4+JX25WW8Im67U1smr9cavjhmBleHfn9iIBMLfJA6IF+6QSLp1PNP1vuKhKq5euMY5jW73MWAAxCfOmEQrrm3d6MfU6hfyhquxh5vsMUHATy2X0+WKfFlamxw1xg62EaPHRrqHMbQl5hOwWzv55HQD6jRZDRNBMtO+80NjzIKVi2oqrAEESB85murO0YRHfjeEMcyXMFMRBs31bAfaPKP9zwO2Fq8C5V/Hssd0y8HO+FdGnkrfcQp8AdHtim+K2+Fz3jYs1wWKmUSbwhs/eZQqb85XW/vAVfj2hVeebOWFHm9rCEDSg3DcfHKn4Po7iuw8chQ0LI7MiFXncuM2DWfIikE4Q6PehxbdZPqfv4fkkO9+8f1qL/RIU19dDTKavH/Npvx+Bie7o68SgrgWkPXrJDNIwg=="}]},{"role":"assistant","content":[{"functionCall":{"name":"knowledge_doc_ci","args":{"input":"comprehensive warranty and after-sales support"}},"thoughtSignature":"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"}],"tool_calls":[{"name":"knowledge_doc_ci","args":{"input":"comprehensive warranty and after-sales support"},"id":"7cf64f12-ee18-412d-bb3f-de265f4a0e49","type":"tool_call"}],"usage_metadata":{"input_tokens":1374,"output_tokens":24,"total_tokens":1584}},{"role":"tool","content":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library","tool_call_id":"7cf64f12-ee18-412d-bb3f-de265f4a0e49","name":"knowledge_doc_ci","additional_kwargs":{}}],"agentModel":"chatGoogleGenerativeAI","agentTools":[{"agentSelectedTool":"customMCP","agentSelectedToolRequiresHumanInput":"","agentSelectedToolConfig":{"mcpServerConfig":"{\n  \"url\": \"https://mcp.clik.vn/brands/sse\",\n  \"headers\": {\n        \"x-data-showroom-kb-v2-table\": \"gen-lang-client-0221178501.ci_clik_brand_etl.showroom_kb_v2\",\n        \"x-data-showroom-products-table\": \"gen-lang-client-0221178501.ci_clik_brand_etl.products_embeddings\",\n        \"x-data-showroom-codes\": \"{{$vars.SHOWROOM_CODE}}\"\n  }\n}","mcpActions":"[\"showroom_products_search\"]","agentSelectedTool":"customMCP"}}],"agentKnowledgeDocumentStores":[{"documentStore":"cb17d5b0-17cb-41cb-b9c0-e01731bd6b09:Knowledge_Doc_CI","docStoreDescription":"Đây là tài liệu kiến thức toàn diện về S.Home, một chuỗi hệ thống bán lẻ thiết bị nhà bếp, phòng tắm và gạch ốp lát tại Việt Nam. Tài liệu này chứa thông tin chi tiết về công ty, danh sách đầy đủ và địa chỉ các showroom, thông tin liên hệ, cùng toàn bộ các chính sách và quy định liên quan đến hoạt động kinh doanh. Bao gồm: chính sách bán hàng (đổi trả, kiểm hàng, lắp đặt, vận chuyển, thanh toán), chính sách bảo hành chi tiết cho từng thương hiệu, và các điều khoản giao dịch chung. Sử dụng tài liệu này để trả lời các câu hỏi sâu về quy trình, chính sách và thông tin pháp lý của S.Home.","returnSourceDocuments":""}],"agentEnableMemory":true,"agentMemoryType":"conversationSummary","agentReturnResponseAs":"userMessage","agentModelConfig":{"cache":"","modelName":"gemini-2.5-flash","customModelName":"","temperature":"0.4","streaming":true,"maxOutputTokens":"","topP":"","topK":"","safetySettings":"","baseUrl":"","allowImageUploads":"","agentModel":"chatGoogleGenerativeAI","FLOWISE_CREDENTIAL_ID":"2f307757-fb33-4978-9557-2190b851a70e"},"vars":{"SHOWROOM_CODE":"SHR_XRUXUDP4JF47","TOUR_CODE":"TOUR_KUFGDEPDTJA4","LANGUAGE":"VN","CLIK_GRAPHQL_API":"https://ci-api.clik.vn/graphql","CLIK_VIRTUALTOUR_API":"https://ci-api.clik.vn/vt360"},"pineconeNamespace":{"pinecone_1":"ci_knowledge_54b7c588-e10a-49a7-be36-daa0b1018f6f"},"pineconeMetadataFilter":{"pinecone_1":{"chatflowId":"54b7c588-e10a-49a7-be36-daa0b1018f6f","userId":"253b7163-e5e0-4397-98f3-3e6aa307dcb1"}}},"output":{"content":"I apologize, but I couldn't find specific details about S.Home Solution's comprehensive warranty and after-sales support in the available knowledge base. The search results were not relevant to kitchen and bath fixtures.\n\nWould you like me to try searching for something else, or perhaps I can help you with product information or showroom details?","timeMetadata":{"start":1760438196844,"end":1760438203774,"delta":6930},"calledTools":[],"usageMetadata":{"input_tokens":4415,"output_tokens":68,"total_tokens":10860,"tool_call_tokens":6222},"responseMetadata":{"estimatedTokenUsage":{},"index":0,"finishReason":"STOP"},"usedTools":[{"tool":"knowledge_doc_ci","toolInput":{"input":"comprehensive warranty and after-sales support"},"toolOutput":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library"}],"availableTools":[{"name":"showroom_products_search","description":"Perform semantic vector search for products within showrooms using natural language queries.\n    \n    This tool provides RAG (Retrieval-Augmented Generation) capabilities for showroom product discovery:\n    - Natural Language Search: Use semantic similarity to find relevant showroom products\n    - Multi-Filter Support: Combine tour, showroom, scene, and category filters\n    - Rich Product Data: Returns complete product information with specifications and pricing\n    - Relevance Scoring: Cosine distance scoring for search relevance\n    \n    **Parameter Usage & Examples:**\n    \n    **textQuery** (REQUIRED): Natural language search query\n    - Use English for best vector search results\n    - Examples: \"furniture by Flexfit\", \"bathroom cabinets\", \"chairs\", \"modern sofa sets\"\n    - Tip: Be specific about product types, brands, or characteristics\n    \n    **showroomCodes** (OPTIONAL): Filter by specific showrooms\n    - Format: Comma-separated showroom codes\n    - Example: \"SHR_9FVXUTV62G47,SHR_ABC123\"\n    - Use Case: Focus search within particular showroom locations\n    - Get codes from showroom_knowledge_base tool first\n    \n    **sceneCodes** (OPTIONAL): Filter by specific scenes/rooms\n    - Format: Comma-separated scene codes  \n    - Example: \"SCN_LIVING_001,SCN_BEDROOM_002\"\n    - Use Case: Find products in specific rooms or areas\n    - Get codes from showroom structure calls first\n    \n    **categoryCodes** (OPTIONAL): Filter by product categories\n    - Format: Comma-separated category codes\n    - Example: \"CAT_FURNITURE_001,CAT_DECOR_002\"  \n    - Use Case: Narrow search to specific product types\n    - Get codes from showroom structure calls first\n    \n    **tourCodes** (OPTIONAL): Filter by specific tours\n    - Format: Comma-separated tour codes\n    - Example: \"TOUR_SHOWROOM_001,TOUR_EXHIBITION_002\"\n    - Use Case: Search within specific virtual tours\n    - Automatically set from x-data-tour-codes metadata headers\n    \n    **topK** (OPTIONAL): Maximum results to return\n    - Format: Integer number (default: 5)\n    - Example: 10 for more results, 3 for fewer results\n    - Use Case: Control response size and processing time\n    \n    **Product Domains Supported:**\n    - Furniture: Chairs, tables, cabinets, sofas, storage solutions\n    - Home Decor: Decorative items, lighting, accessories, artwork\n    - Bathroom Fixtures: Lavabo systems, vanities, storage, mirrors\n    - Kitchen Appliances: Built-in units, countertops, hardware\n    - Custom Solutions: Made-to-measure furniture and fittings\n    \n    **Example Usage Scenarios:**\n    - General: {\"textQuery\": \"modern chairs\"} → Find all modern chair products\n    - Showroom-specific: {\"textQuery\": \"bathroom vanities\", \"showroomCodes\": \"SHR_9FVXUTV62G47\"}\n    - Room-specific: {\"textQuery\": \"furniture\", \"sceneCodes\": \"SCN_LIVING_001\"}\n    - Category-specific: {\"textQuery\": \"storage solutions\", \"categoryCodes\": \"CAT_FURNITURE_001\"}\n    \n    **Metadata Priority (HTTP Headers):**\n    Parameters can be set via HTTP x-data-* headers, which take priority over tool parameters:\n    - x-data-tour-codes: Automatically filters by specified tours\n    - Other filters can be combined for precise product discovery\n    \n    **Table Override Headers (Advanced):**\n    Override default BigQuery table configurations:\n    - x-data-showroom-products-table: Override SHOWROOM_PRODUCTS_TABLE (e.g., \"project.dataset.custom_products\")\n    - x-data-showroom-embedding-model: Override SHOWROOM_EMBEDDING_MODEL (e.g., \"project.dataset.custom_model\")\n    \n    Uses BigQuery ML vector embeddings for semantic similarity matching with product specifications, descriptions, and features.","schema":{"type":"object","properties":{"textQuery":{},"showroomCodes":{},"sceneCodes":{},"categoryCodes":{},"tourCodes":{},"topK":{}},"additionalProperties":false},"toolNode":{"label":"Custom MCP","name":"customMCP"}},{"name":"knowledge_doc_ci","description":"Đây là tài liệu kiến thức toàn diện về S.Home, một chuỗi hệ thống bán lẻ thiết bị nhà bếp, phòng tắm và gạch ốp lát tại Việt Nam. Tài liệu này chứa thông tin chi tiết về công ty, danh sách đầy đủ và địa chỉ các showroom, thông tin liên hệ, cùng toàn bộ các chính sách và quy định liên quan đến hoạt động kinh doanh. Bao gồm: chính sách bán hàng (đổi trả, kiểm hàng, lắp đặt, vận chuyển, thanh toán), chính sách bảo hành chi tiết cho từng thương hiệu, và các điều khoản giao dịch chung. Sử dụng tài liệu này để trả lời các câu hỏi sâu về quy trình, chính sách và thông tin pháp lý của S.Home.","schema":{"type":"object","properties":{"input":{"type":"string","description":"input to look up in retriever"}},"required":["input"],"additionalProperties":false},"toolNode":{"label":"Retriever Tool","name":"retrieverTool"}}]},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""},"chatHistory":[{"role":"user","content":"I apologize, but I couldn't find specific details about S.Home Solution's comprehensive warranty and after-sales support in the available knowledge base. The search results were not relevant to kitchen and bath fixtures.\n\nWould you like me to try searching for something else, or perhaps I can help you with product information or showroom details?","name":"sale_agent","additional_kwargs":{"usedTools":[{"tool":"knowledge_doc_ci","toolInput":{"input":"comprehensive warranty and after-sales support"},"toolOutput":"                  HƯỚNG DẪN ĐĂNG KÝ CHƯƠNG TRÌNH “KÍCH HOẠT A2 KHẲNG ĐỊNH BẢN LĨNH” tại \n\ntrung tâm đào tạo an toàn giao thông Honda Việt Nam tại thành phố Hồ Chí Minh \n\n\n\n\n\nCông ty Honda Việt Nam (HVN) thông báo về chương trình khuyến mại đăng ký học và thi bằng lái xe A2 năm 2025  tại Trung tâm đào tạo an toàn giao thông Honda Việt Nam ở Hồ Chí Minh như sau:\n\nĐịa điểm đào tạo và sát hạch\n\nĐịa điểm đào tạo: \n\nTrung tâm đào tạo an toàn giao thông – Công ty Honda Việt Nam tại Thành phố Hồ Chí Minh (Trung tâm) \n\nĐịa chỉ: Số 228D, Đường Man Thiện, Phường Tăng Nhơn Phú A, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh\n\nĐịa điểm sát hạch: \n\nTrường Cao đẳng nghề số 21. \n\nĐịa chỉ: 103 Đường Dương Quảng Hàm, Phường 7, Quận Gò Vấp, Thành phố Hồ Chí Minh \n\nHồ sơ đăng ký\n\n01 CCCD bản sao (không cần công chứng)\n\n01 đơn xin học và dự sát hạch để cấp GPLX (mẫu theo quy định, có thể đến trực tiếp trung tâm để lấy miễn phí vào ngày đào tạo đầu tiên)\n\n04 ảnh thẻ (3*4, phông nền xanh, áo có cổ, không đeo kính, nhìn rõ mặt)\n\n01 giấy khám sức khỏe cho người lái xe (Đóng dấu mộc tròn)\n\n01 Bản sao GPLX khác (A1, B1, B2) nếu có (không cần công chứng)\n\nChương trình khuyến mại\n\nTừ ngày 01/01/2025 đến hết ngày 31/03/2025. (căn cứ vào thời gian đăng ký học, học và thi của khách hàng)\n\n\n\nIV.  Quyền lợi khi đăng ký học tại trung tâm \n\nTất cả những khách hàng tham gia đào tạo tại trung tâm sẽ được đào tạo kiến thức và phương pháp lái xe an toàn (LXAT) từ cơ bản đến nâng cao một cách chuyên nghiệp nhằm tận hưởng niềm vui cầm lái một cách trọn vẹn và tham gia giao thông an toàn.\n\nCơ sở vật chất: \n\nKhang trang hiện đại với tổng diện tích lên đến 4.500 m2, trong đó 4.000m2 được đầu tư cho sân thực hành với mặt đường chất lượng cao, đầy đủ trang thiết bị đào tạo với hơn 40 xe máy Honda các loại, bao gồm 500cc, 350cc và dưới 175cc, nâng cao trải nghiệm và niềm vui cầm lái cho học viên.\n\nĐội ngũ hướng dẫn viên: \n\nDày dạn kinh nghiệm được đào tạo bài bản bởi các chuyên gia của Trung tâm đào tạo An toàn giao thông Honda Nhật Bản và các hướng dẫn viên hàng đầu của Honda Việt Nam đã đạt được những thành tích xuất sắc trong các Hội thi hướng dẫn viên lái xe an toàn Quốc tế do Honda Nhật Bản và Honda châu Á & châu đại dương tổ chức.\n\nPhương pháp đào tạo:\n\nĐược đào tạo các Kiến thức và Kỹ năng lái xe an toàn như: phanh, thăng bằng, cua vòng. \n\nThời gian đào tạo và sát hạch:\n\nChỉ mất 2.5  ngày để hoàn tất quá trình học và thi\n\nĐược trải nghiệm lái thử xe phân khối lớn\n\nV. Thời gian biểu học bằng lái xe\n\n\n\n\n\n\n\n7 giờ 50 phút \n\nHọc viên có mặt tại Trung tâm \n\n8 giờ - 11 giờ \n\nHọc viên học lý thuyết tại Trung tâm\n\n11 giờ - 13 giờ \n\nHọc viên ăn trưa, nghỉ ngơi\n\n13 giờ - 16 giờ \n\nHọc viên học thực hành tại Trung tâm\n\n16 giờ\n\nHọc viên tan học\n\n\n\nVI. Cách thức đăng ký, nộp hồ sơ và học phí, lệ phí sát hạch\n\nCách thức đăng ký\n\nĐăng ký trực tuyến duy nhất tại website. Mọi hình thức đăng ký khác đều không được chấp nhận\n\nhttps://www.honda.com.vn/trung-tam-dao-tao-lai-xe/dang-ki-hoc/mien-nam \n\nHoặc quét mã QR link đăng ký:\n\nCách thức nộp hồ sơ:\n\nNộp trực tiếp vào ngày đầu tiên đi học: Mang hồ sơ đến gặp lễ tân tại Trung tâm đào tạo an toàn giao thông HVN thành phố Hồ Chí Minh\n\nHọc phí, lệ phí sát hạch (Không được hoàn trả)\n\nHọc phí\n\nKhách hàng sẽ nộp học phí 2,000,000 VND và phí tài liệu 55,000 VND vào ngày đào tạo đầu tiên tại Trung tâm.\n\nKhách hàng sẽ nộp tiền trực tiếp tại Trung tâm hoặc chuyển khoản vào tài khoản của công ty Honda Việt Nam:\n\nSố tài khoản: 118000012057\n\nNgân hàng TMCP Công Thương Việt Nam (VietinBank) - Chi nhánh Phúc Yên\n\nChủ tài khoản: Công ty Honda Việt Nam\n\nNội dung chuyển khoản: Họ và Tên + Học phí lái xe của hạng A2\n\nVí dụ: Nguyen Van A – hoc phi lai xe A2\n\nLệ phí sát hạch\n\nKhách hàng sẽ đóng lệ phí thi 265,000 VND vào ngày thi, bao gồm:.\n\nLệ phí thi lý thuyết: 60,000 VND\n\nLệ phí thi thực hành: 70,000 VND\n\nLệ phí cấp GPLX: 135,000 VND\n\nLệ phí khác\n\n\n\n Khách hàng sẽ đóng lệ phí ôn tập tại địa điểm thi (nếu có)\n\nKhách hàng sẽ nộp tiền trực tiếp hoặc chuyển khoản tại Trường Cao đẳng nghề số 21 (số tài khoản ngân hàng sẽ được chúng tôi thông báo sau)\n\nMọi thông tin liên quan đến Chương trình, vui lòng liên hệ theo các cách thức sau để được hướng dẫn và giải đáp: \n\n-\tHotline hoạt động trong khung giờ 9h00-12h00, 13h00-18h00 từ Thứ 2 đến Thứ 6: 0949333997 hoặc 0902000945 hoặc 0907550252 \n\n-\tHoặc gửi thư về email: tsec.cskh1@gmail.com \n\n\n\nKhách hàng có thể truy cập website https://www.honda.com.vn/ , fanpage chính thức của HVN: www.facebook.com/HondaVietnam, hoặc ứng dụng My Honda+ trên điện thoại thông minh (thiết bị Apple iOS và Google Android) để biết thêm chi tiết về chương trình và thông tin sản phẩm.\n\n\n\nThis page intentionally left blank \n\nDedication\n❖\nTo Sharon, Stacy, Stephanie, and Duffy\n❖\nAcknowledgments\nAs with the first three editions, this book required the combined efforts of many people. I \nwould like to take the time to acknowledge as many of these people as possible, for without \nthem, this book would never have happened.\nFirst and foremost, I would like to thank my wife Sharon for all her help. Not only did she \nprovide support and encouragement throughout this lengthy process, she is also the first line \neditor for all my writing.\nI would also like to thank my mom and the rest of my family for their continued support.\nIt is hard to believe that the work on the first edition of this book began in 1998. For all these \nyears, I have thoroughly enjoyed working with everyone at Pearson—on all four editions. \nWorking with editors Mark Taber, Songlin Qiu, Barbara Hacha, and Seth Kerney has been a \npleasure.\nA special thanks goes to Jon Upchurch for his expertise with much of the code as well as the \ntechnical editing of the manuscript. Jon’s insights into an amazing range of technical topics \nhave been of great help to me. \nI would also like to thank Donnie Santos for his insights into mobile and hybrid development, \nas well as Objective-C.\nFinally, thanks to my daughters, Stacy and Stephanie, and my cat, Duffy, for always keeping me \non my toes.\n\nThe Object-Oriented \nThought Process\nFourth Edition\n\nThe Object-Oriented Thought Process, Fourth Edition\nCopyright © 2013 by Pearson Education, Inc.\nAll rights reserved. No part of this book shall be reproduced, stored in a retrieval system, \nor transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, \nwithout written permission from the publisher. No patent liability is assumed with respect to \nthe use of the information contained herein. Although every precaution has been taken in \nthe preparation of this book, the publisher and author assume no responsibility for errors or \nomissions. Nor is any liability assumed for damages resulting from the use of the informa-\ntion contained herein.\nISBN-13: 978-0-321-86127-6\nISBN-10: 0-321-86127-2\nLibrary of Congress Cataloging-in-Publication data is on file.\nFirst Printing March 2013\nTrademarks\nAll terms mentioned in this book that are known to be trademarks or service marks have \nbeen appropriately capitalized. Pearson cannot attest to the accuracy of this information. \nUse of a term in this book should not be regarded as affecting the validity of any trademark \nor service mark.\nWarning and Disclaimer\nEvery effort has been made to make this book as complete and as accurate as possible, \nbut no warranty or fitness is implied. The information provided is on an “as is” basis. The \nauthor and the publisher shall have neither liability nor responsibility to any person or entity \nwith respect to any loss or damages arising from the information contained in this book.\nBulk Sales\nPearson offers excellent discounts on this book when ordered in quantity for bulk purchases \nor special sales. For more information, please contact\nU.S. Corporate and Government Sales\n1-800-382-3419\ncorpsales@pearsontechgroup.com\nFor sales outside of the U.S., please contact\nInternational Sales\ninternational@pearsoned.com\nAcquisitions Editor\nMark Taber\nDevelopment \nEditor\nSonglin Qiu\nManaging Editor\nSandra Schroeder\nProject Editor\nSeth Kerney\nCopy Editor\nBarbara Hacha\nIndexer\nBrad Herriman\nProofreader\nSarah Kearns\nTechnical Reviewer\nJon Upchurch\nEditorial Assistant\nVanessa Evans\nInterior Designer\nGary Adair\nCover Designer\nChuti Prasertsith\nCompositor\nBronkella \nPublishing LLC\n\ninformit.com/devlibrary\nDeveloper’s \nLibrary\nDeveloper’s Library books are designed to provide practicing programmers with \nunique, high-quality references and tutorials on the programming languages and \ntechnologies they use in their daily work. \nAll books in the Developer’s Library are written by expert technology practitioners \nwho are especially skilled at organizing and presenting information in a way that’s \nuseful for other programmers.\nKey titles include some of the best, most widely acclaimed books within their \ntopic areas:\nPHP & MySQL Web Development\nLuke Welling & Laura Thomson\nISBN 978-0-672-32916-6\nMySQL\nPaul DuBois\nISBN-13: 978-0-672-32938-8\nLinux Kernel Development\nRobert Love\nISBN-13: 978-0-672-32946-3\nPython Essential Reference\nDavid Beazley\nISBN-13: 978-0-672-32978-4\nProgramming in Objective-C\nStephen Kochan\nISBN-13: 978-0-672-32756-8\nC++ Primer Plus\nStephen Prata\nISBN-13: 978-0321-77640-2\nDeveloper’s Library books are available at most retail and online bookstores, as well \nas by subscription from Safari Books Online at \nsafari.informit.com\nESSENTIAL REFERENCES FOR PROGRAMMING PROFESSIONALS\nDeveloper’s Library"}]}}]},"previousNodeIds":["conditionAgentAgentflow_0"],"status":"FINISHED"},{"nodeId":"customFunctionAgentflow_1","nodeLabel":"Actions Extractor","data":{"id":"customFunctionAgentflow_1","name":"customFunctionAgentflow","input":{"inputVariables":[{"variableName":"llmOutput","variableValue":"```json\n{\n  \"intent_analysis\": \"The user is seeking detailed information about S.Home Solution's comprehensive warranty and after-sales support services, following up on a previous summary of offerings.\",\n  \"chosen_agent\": \"SALES\",\n  \"sharpened_query\": \"Provide detailed information regarding S.Home Solution's comprehensive warranty and after-sales support, outlining what these services include.\",\n  \"edge_case_classification\": {\n    \"type\": \"NONE\",\n    \"reason\": \"This is a direct inquiry about S.Home Solution's services, which falls within the SALES agent's domain.\"\n  },\n  \"retrieved_knowledge_packets\": [],\n  \"suggested_actions\": []\n}\n```"}],"code":"const rawOutput = $llmOutput;\n\nif (typeof rawOutput !== 'string') {\n  return [{ \"error\": \"Input from LLM node was not a string.\" }];\n}\n\nconst startIndex = rawOutput.indexOf('{');\nconst endIndex = rawOutput.lastIndexOf('}');\n\nif (startIndex !== -1 && endIndex !== -1 && endIndex > startIndex) {\n  const jsonString = rawOutput.substring(startIndex, endIndex + 1);\n\n  try {\n    const jsonObject = JSON.parse(jsonString);\n    \n    if (jsonObject && Array.isArray(jsonObject.actions)) {\n      // Clean up text content\n      jsonObject.actions.forEach(action => {\n        if (action.type === 'TEXT' && typeof action.content === 'string') {\n          action.content = action.content.replace(/&amp;/g, '&');\n        }\n      });\n\n      // *** THE DEFINITIVE CHANGE IS HERE ***\n      // Map each action object into a new object with a single \"action\" key\n      const wrappedActions = jsonObject.actions.map(act => ({ \"action\": act }));\n      \n      // Return the new array of wrapped objects\n      return wrappedActions;\n    } else {\n      return [{ \"error\": \"The parsed JSON object does not contain a valid 'actions' array.\" }];\n    }\n\n  } catch (error) {\n    return [{ \"error\": \"The extracted string was not valid JSON.\", \"extracted_string\": jsonString }];\n  }\n} else {\n  return [{ \"error\": \"Could not find a valid JSON object in the LLM output.\" }];\n}"},"output":{"content":"[\n  {\n    \"error\": \"The parsed JSON object does not contain a valid 'actions' array.\"\n  }\n]"},"state":{"user_state":"{\n  \"timezone_used\": \"Asia/Ho_Chi_Minh\",\n  \"locale_used\": \"vi-VN\",\n  \"local_time\": \"17:36:10 14/10/2025\"\n}","actions":""}},"previousNodeIds":["agentAgentflow_1"],"status":"FINISHED"}]}
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