@chatman-media/kb 1.3.1 → 1.5.0

package/dist/answer-types.d.ts

@@ -54,6 +54,25 @@ export interface AnswerInput {
      * uses a calm FAQ-support block instead — answering questions without selling.
      */
     supportPhase?: "docs" | "submitted";
+    /**
+     * Per-stage override (Phase 2 C-2): the lead's current funnel-stage goal/
+     * guidance from stage_definitions. Takes precedence over the Style's
+     * per-sales-stage config when composing the prompt.
+     */
+    stageOverride?: {
+        goal: string;
+        guidance?: string;
+    };
+    /**
+     * Dynamic per-request context (R4 / multi-request): the guest's current
+     * request_type + how many open requests. Injected as a separate prompt block.
+     */
+    requestContext?: string;
+    /**
+     * The guest's current lead is on an `awaiting_operator` stage (R5): the bot
+     * holds and defers pricing/decisions to a human operator.
+     */
+    awaitingOperator?: boolean;
     /**
      * Called after every `answerWithRag` or `answerWithRagStream` call with the
      * final telemetry. Useful for logging, metrics, or A/B experiment recording

package/dist/answer-types.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"answer-types.d.ts","sourceRoot":"","sources":["../src/answer-types.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,CAAC,EAAE,MAAM,KAAK,CAAC;AAC7B,OAAO,KAAK,EAAE,UAAU,EAAE,WAAW,EAAE,MAAM,2BAA2B,CAAC;AACzE,OAAO,KAAK,EAAE,eAAe,EAAE,MAAM,2BAA2B,CAAC;AACjE,OAAO,KAAK,EAAE,qBAAqB,EAAE,WAAW,EAAE,cAAc,EAAE,KAAK,EAAE,MAAM,aAAa,CAAC;AAC7F,OAAO,KAAK,EAAE,QAAQ,EAAE,MAAM,eAAe,CAAC;AAC9C,OAAO,KAAK,EAAE,UAAU,EAAE,MAAM,YAAY,CAAC;AAC7C,OAAO,KAAK,EAAE,QAAQ,EAAE,WAAW,EAAE,MAAM,YAAY,CAAC;AAExD,eAAO,MAAM,iBAAiB,mBAAmB,CAAC;AAElD,MAAM,WAAW,OAAO;IACtB,IAAI,EAAE,MAAM,CAAC;IACb,IAAI,EAAE,OAAO,GAAG,WAAW,CAAC;IAC5B,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB;;;;OAIG;IACH,KAAK,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;CAChC;AAED,MAAM,WAAW,WAAW;IAC1B,QAAQ,EAAE,MAAM,CAAC;IACjB,EAAE,EAAE,QAAQ,CAAC;IACb,QAAQ,EAAE,eAAe,CAAC;IAC1B,IAAI,EAAE,UAAU,CAAC;IACjB,OAAO,CAAC,EAAE,WAAW,EAAE,CAAC;IACxB,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,OAAO,CAAC,EAAE,OAAO,CAAC;IAClB,KAAK,CAAC,EAAE,KAAK,CAAC;IACd,KAAK,CAAC,EAAE,WAAW,CAAC;IACpB,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,SAAS,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IACnC,2BAA2B,CAAC,EAAE,OAAO,CAAC;IACtC,OAAO,CAAC,EAAE,OAAO,CAAC;IAClB,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,mBAAmB,CAAC,EAAE,MAAM,CAAC;IAC7B,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,MAAM,CAAC,EAAE,SAAS,cAAc,EAAE,CAAC;IACnC;;;;OAIG;IACH,aAAa,CAAC,EAAE,SAAS,qBAAqB,EAAE,CAAC;IACjD,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB;;;;;;OAMG;IACH,YAAY,CAAC,EAAE,MAAM,GAAG,WAAW,CAAC;IACpC;;;;OAIG;IACH,aAAa,CAAC,EAAE;QAAE,IAAI,EAAE,MAAM,CAAC;QAAC,QAAQ,CAAC,EAAE,MAAM,CAAA;KAAE,CAAC;IACpD;;;OAGG;IACH,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB;;;OAGG;IACH,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B;;;;OAIG;IACH,WAAW,CAAC,EAAE,CAAC,SAAS,EAAE,eAAe,KAAK,IAAI,CAAC;IACnD;;;;;;OAMG;IACH,KAAK,CAAC,EAAE,UAAU,EAAE,CAAC;IACrB;;;;;;OAMG;IACH,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB;;;;OAIG;IACH,GAAG,CAAC,EAAE,OAAO,CAAC;IACd;;;;OAIG;IACH,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB;;;;OAIG;IACH,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B;;;;OAIG;IACH,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAC3B;;;;;;OAMG;IACH,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB;;;OAGG;IACH,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB;;;;;;;;;;OAUG;IACH,QAAQ,CAAC,EAAE,QAAQ,CAAC;IACpB;;;;;;;;;;;;;;;;;;;OAmBG;IACH,YAAY,CAAC,EAAE,CAAC,CAAC,UAAU,CAAC;CAC7B;AAED,MAAM,WAAW,eAAe;IAC9B,IAAI,EAAE,WAAW,GAAG,cAAc,GAAG,YAAY,GAAG,YAAY,GAAG,IAAI,GAAG,WAAW,CAAC;IACtF,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,aAAa,CAAC,EAAE,MAAM,EAAE,CAAC;IACzB,MAAM,CAAC,EAAE,OAAO,CAAC;IACjB,KAAK,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IACtB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,eAAe,CAAC,EAAE,MAAM,CAAC;IACzB,SAAS,CAAC,EAAE;QAAE,QAAQ,EAAE,OAAO,CAAC;QAAC,SAAS,EAAE,OAAO,CAAC;QAAC,MAAM,CAAC,EAAE,MAAM,CAAA;KAAE,CAAC;IACvE;;;OAGG;IACH,QAAQ,CAAC,EAAE;QAAE,IAAI,EAAE,MAAM,CAAC;QAAC,MAAM,EAAE,OAAO,CAAA;KAAE,CAAC;IAC7C;;;;OAIG;IACH,SAAS,CAAC,EAAE,KAAK,CAAC;QAChB,IAAI,EAAE,MAAM,CAAC;QACb,IAAI,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC;QAC9B,MAAM,EAAE,OAAO,CAAC;QAChB,KAAK,CAAC,EAAE,OAAO,CAAC;QAChB,KAAK,EAAE,MAAM,CAAC;KACf,CAAC,CAAC;CACJ;AAED,MAAM,WAAW,YAAY,CAAC,OAAO,GAAG,OAAO;IAC7C,IAAI,EAAE,MAAM,CAAC;IACb,YAAY,EAAE,MAAM,EAAE,CAAC;IACvB,IAAI,EAAE,WAAW,EAAE,CAAC;IACpB,SAAS,EAAE,eAAe,CAAC;IAC3B,qFAAqF;IACrF,MAAM,CAAC,EAAE,OAAO,CAAC;CAClB"}

package/dist/answer.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"answer.d.ts","sourceRoot":"","sources":["../src/answer.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,CAAC,EAAE,MAAM,KAAK,CAAC;AAC7B,OAAO,EACL,KAAK,WAAW,EAChB,KAAK,YAAY,EAGjB,KAAK,OAAO,EACb,MAAM,mBAAmB,CAAC;AAC3B,OAAO,KAAK,EAAE,UAAU,EAAE,WAAW,EAAE,MAAM,2BAA2B,CAAC;AA8BzE,OAAO,KAAK,EAAE,WAAW,EAAE,MAAM,YAAY,CAAC;AAG9C,OAAO,EACL,KAAK,WAAW,EAChB,KAAK,YAAY,EACjB,KAAK,eAAe,EACpB,iBAAiB,EACjB,KAAK,OAAO,GACb,MAAM,mBAAmB,CAAC;AAC3B,OAAO,EACL,gBAAgB,EAChB,qBAAqB,EACrB,sBAAsB,EACtB,0BAA0B,EAC1B,gBAAgB,EAChB,qBAAqB,GACtB,MAAM,wBAAwB,CAAC;AAChC,OAAO,EAAE,iBAAiB,EAAE,MAAM,eAAe,CAAC;AAClD,OAAO,EACL,iBAAiB,EACjB,4BAA4B,EAC5B,kBAAkB,EAClB,oBAAoB,GACrB,MAAM,oBAAoB,CAAC;AAI5B,MAAM,WAAW,eAAe;IAC9B,IAAI,EAAE,WAAW,EAAE,CAAC;IACpB,WAAW,EAAE,MAAM,CAAC;IACpB,WAAW,EAAE,MAAM,CAAC;IACpB,OAAO,EAAE,MAAM,EAAE,CAAC;IAClB,oEAAoE;IACpE,SAAS,EAAE,MAAM,GAAG,IAAI,CAAC;CAC1B;AAED;;;;;;;;;;GAUG;AACH,wBAAsB,YAAY,CAAC,KAAK,EAAE,WAAW,GAAG,OAAO,CAAC,eAAe,CAAC,CAgG/E;AA2OD;;;;;;;;GAQG;AACH,wBAAuB,mBAAmB,CAAC,KAAK,EAAE,WAAW,GAAG,aAAa,CAAC,MAAM,CAAC,CA0HpF;AAED,wBAAsB,aAAa,CAAC,CAAC,SAAS,CAAC,CAAC,UAAU,EACxD,KAAK,EAAE,WAAW,GAAG;IAAE,YAAY,EAAE,CAAC,CAAA;CAAE,GACvC,OAAO,CAAC,YAAY,CAAC,CAAC,CAAC,KAAK,CAAC,CAAC,CAAC,CAAC,CAAC,CAAC;AACrC,wBAAsB,aAAa,CAAC,KAAK,EAAE,WAAW,GAAG,OAAO,CAAC,YAAY,CAAC,CAAC;AAiG/E;;;;;;;;;GASG;AACH,wBAAsB,oBAAoB,CAAC,KAAK,EAAE;IAChD,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,UAAU,CAAC;IACjB,OAAO,EAAE,OAAO,CAAC;IACjB,OAAO,CAAC,EAAE,WAAW,EAAE,CAAC;CACzB,GAAG,OAAO,CAAC,MAAM,CAAC,CA8BlB"}
+{"version":3,"file":"answer.d.ts","sourceRoot":"","sources":["../src/answer.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,CAAC,EAAE,MAAM,KAAK,CAAC;AAC7B,OAAO,EACL,KAAK,WAAW,EAChB,KAAK,YAAY,EAGjB,KAAK,OAAO,EACb,MAAM,mBAAmB,CAAC;AAC3B,OAAO,KAAK,EAAE,UAAU,EAAE,WAAW,EAAE,MAAM,2BAA2B,CAAC;AA8BzE,OAAO,KAAK,EAAE,WAAW,EAAE,MAAM,YAAY,CAAC;AAG9C,OAAO,EACL,KAAK,WAAW,EAChB,KAAK,YAAY,EACjB,KAAK,eAAe,EACpB,iBAAiB,EACjB,KAAK,OAAO,GACb,MAAM,mBAAmB,CAAC;AAC3B,OAAO,EACL,gBAAgB,EAChB,qBAAqB,EACrB,sBAAsB,EACtB,0BAA0B,EAC1B,gBAAgB,EAChB,qBAAqB,GACtB,MAAM,wBAAwB,CAAC;AAChC,OAAO,EAAE,iBAAiB,EAAE,MAAM,eAAe,CAAC;AAClD,OAAO,EACL,iBAAiB,EACjB,4BAA4B,EAC5B,kBAAkB,EAClB,oBAAoB,GACrB,MAAM,oBAAoB,CAAC;AAI5B,MAAM,WAAW,eAAe;IAC9B,IAAI,EAAE,WAAW,EAAE,CAAC;IACpB,WAAW,EAAE,MAAM,CAAC;IACpB,WAAW,EAAE,MAAM,CAAC;IACpB,OAAO,EAAE,MAAM,EAAE,CAAC;IAClB,oEAAoE;IACpE,SAAS,EAAE,MAAM,GAAG,IAAI,CAAC;CAC1B;AAED;;;;;;;;;;GAUG;AACH,wBAAsB,YAAY,CAAC,KAAK,EAAE,WAAW,GAAG,OAAO,CAAC,eAAe,CAAC,CAgG/E;AA8OD;;;;;;;;GAQG;AACH,wBAAuB,mBAAmB,CAAC,KAAK,EAAE,WAAW,GAAG,aAAa,CAAC,MAAM,CAAC,CA6HpF;AAED,wBAAsB,aAAa,CAAC,CAAC,SAAS,CAAC,CAAC,UAAU,EACxD,KAAK,EAAE,WAAW,GAAG;IAAE,YAAY,EAAE,CAAC,CAAA;CAAE,GACvC,OAAO,CAAC,YAAY,CAAC,CAAC,CAAC,KAAK,CAAC,CAAC,CAAC,CAAC,CAAC,CAAC;AACrC,wBAAsB,aAAa,CAAC,KAAK,EAAE,WAAW,GAAG,OAAO,CAAC,YAAY,CAAC,CAAC;AAiG/E;;;;;;;;;GASG;AACH,wBAAsB,oBAAoB,CAAC,KAAK,EAAE;IAChD,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,UAAU,CAAC;IACjB,OAAO,EAAE,OAAO,CAAC;IACjB,OAAO,CAAC,EAAE,WAAW,EAAE,CAAC;CACzB,GAAG,OAAO,CAAC,MAAM,CAAC,CA8BlB"}

package/dist/extract-user-facts.test.d.ts

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=extract-user-facts.test.d.ts.map

package/dist/extract-user-facts.test.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"extract-user-facts.test.d.ts","sourceRoot":"","sources":["../src/extract-user-facts.test.ts"],"names":[],"mappings":""}

package/dist/fact-checker.test.d.ts

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=fact-checker.test.d.ts.map

package/dist/fact-checker.test.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"fact-checker.test.d.ts","sourceRoot":"","sources":["../src/fact-checker.test.ts"],"names":[],"mappings":""}

package/dist/grade-skills.test.d.ts

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=grade-skills.test.d.ts.map

package/dist/grade-skills.test.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"grade-skills.test.d.ts","sourceRoot":"","sources":["../src/grade-skills.test.ts"],"names":[],"mappings":""}

package/dist/index.js

@@ -45100,10 +45100,14 @@ ${triggerLine}${h.body}`;
   const skillsBlock = skillsForStage.length ? `\u041F\u0420\u0418\u0401\u041C\u042B (\u0438\u0441\u043F\u043E\u043B\u044C\u0437\u0443\u0439 \u0443\u043C\u0435\u0441\u0442\u043D\u044B\u0435, \u043D\u0435 \u0432\u0441\u0435 \u0441\u0440\u0430\u0437\u0443 \u2014 \u0432\u044B\u0431\u0438\u0440\u0430\u0439 \u043F\u043E \u043A\u043E\u043D\u0442\u0435\u043A\u0441\u0442\u0443):
 ` + skillsForStage.map((s) => `- ${s.displayName} \u2014 ${s.promptFragment}`).join(`
 `) : "";
-  const stageBlock = stageCfg ? `\u0422\u0415\u041A\u0423\u0429\u0418\u0419 \u042D\u0422\u0410\u041F: ${stage.toUpperCase()}.
-` + `\u0426\u0415\u041B\u042C \u042D\u0422\u0410\u041F\u0410: ${stageCfg.goal}.` + (stageCfg.guidance ? `
-\u041A\u0410\u041A: ${stageCfg.guidance}` : "") + (stageCfg.groundingRequired ? `
+  const effGoal = options.stageOverride?.goal ?? stageCfg?.goal;
+  const effGuidance = options.stageOverride?.guidance ?? stageCfg?.guidance;
+  const stageBlock = effGoal ? `\u0422\u0415\u041A\u0423\u0429\u0418\u0419 \u042D\u0422\u0410\u041F: ${stage.toUpperCase()}.
+` + `\u0426\u0415\u041B\u042C \u042D\u0422\u0410\u041F\u0410: ${effGoal}.` + (effGuidance ? `
+\u041A\u0410\u041A: ${effGuidance}` : "") + (stageCfg?.groundingRequired ? `
 GROUNDING: \u043D\u0430 \u044D\u0442\u043E\u043C \u044D\u0442\u0430\u043F\u0435 \u0432\u0441\u0435 \u043A\u043E\u043D\u043A\u0440\u0435\u0442\u043D\u044B\u0435 \u0444\u0430\u043A\u0442\u044B (\u0446\u0438\u0444\u0440\u044B, \u0441\u0443\u043C\u043C\u044B, \u0441\u0440\u043E\u043A\u0438) \u0431\u0435\u0440\u0438 \u0422\u041E\u041B\u042C\u041A\u041E \u0438\u0437 \u0441\u0435\u043A\u0446\u0438\u0438 KB CONTEXT \u043D\u0438\u0436\u0435. \u0415\u0441\u043B\u0438 \u0435\u0451 \u043D\u0435\u0442 \u0438\u043B\u0438 \u043D\u0443\u0436\u043D\u043E\u0433\u043E \u0444\u0430\u043A\u0442\u0430 \u0432 \u043D\u0435\u0439 \u043D\u0435\u0442 \u2014 \u043D\u0435 \u0432\u044B\u0434\u0443\u043C\u044B\u0432\u0430\u0439, \u0441\u043A\u0430\u0436\u0438 \u0447\u0442\u043E \u0443\u0442\u043E\u0447\u043D\u0438\u0448\u044C.` : "") : `\u0422\u0415\u041A\u0423\u0429\u0418\u0419 \u042D\u0422\u0410\u041F: ${stage}. (\u0421\u043F\u0435\u0446\u0438\u0444\u0438\u0447\u0435\u0441\u043A\u0438\u0445 \u043F\u0440\u0430\u0432\u0438\u043B \u0434\u043B\u044F \u044D\u0442\u0430\u043F\u0430 \u043D\u0435\u0442 \u2014 \u0438\u0441\u043F\u043E\u043B\u044C\u0437\u0443\u0439 \u043E\u0431\u0449\u0438\u0439 \u0441\u0442\u0438\u043B\u044C.)`;
+  const requestBlock = options.requestContext ? `\u0417\u0410\u041F\u0420\u041E\u0421 \u0413\u041E\u0421\u0422\u042F: ${options.requestContext}` : "";
+  const operatorBlock = options.awaitingOperator ? `\u041E\u0416\u0418\u0414\u0410\u041D\u0418\u0415 \u041E\u041F\u0415\u0420\u0410\u0422\u041E\u0420\u0410: \u043D\u0430 \u044D\u0442\u043E\u0439 \u0441\u0442\u0430\u0434\u0438\u0438 \u0443\u0441\u043B\u043E\u0432\u0438\u044F/\u0446\u0435\u043D\u0443/\u0440\u0435\u0448\u0435\u043D\u0438\u0435 \u0433\u043E\u0442\u043E\u0432\u0438\u0442 \u043A\u043E\u043B\u043B\u0435\u0433\u0430-\u0447\u0435\u043B\u043E\u0432\u0435\u043A. \u041D\u0415 \u0432\u044B\u0434\u0443\u043C\u044B\u0432\u0430\u0439 \u0447\u0438\u0441\u043B\u0430 \u0438 \u0434\u0435\u0442\u0430\u043B\u0438. \u0421\u043A\u0430\u0436\u0438 \u0433\u043E\u0441\u0442\u044E \u043A\u043E\u0440\u043E\u0442\u043A\u043E, \u0447\u0442\u043E \u0443\u0442\u043E\u0447\u043D\u044F\u0435\u0448\u044C \u0438 \u0432\u0435\u0440\u043D\u0451\u0448\u044C\u0441\u044F \u0441 \u043E\u0442\u0432\u0435\u0442\u043E\u043C \u2014 \u0438 \u0436\u0434\u0438, \u043D\u0435 \u0434\u0430\u0432\u0438 \u0438 \u043D\u0435 \u0437\u0430\u043A\u0440\u044B\u0432\u0430\u0439 \u0441\u0434\u0435\u043B\u043A\u0443.` : "";
   const minorRule = guardrails.noMinors ? "- \u0415\u0441\u043B\u0438 prospect <18 \u043B\u0435\u0442 \u2014 \u0432\u0435\u0436\u043B\u0438\u0432\u043E \u0437\u0430\u0432\u0435\u0440\u0448\u0438 \u0434\u0438\u0430\u043B\u043E\u0433." : "";
   const topicsRule = guardrails.forbiddenTopics.length ? `- \u0417\u0430\u043F\u0440\u0435\u0449\u0451\u043D\u043D\u044B\u0435 \u0442\u0435\u043C\u044B: ${guardrails.forbiddenTopics.join(", ")}.` : "";
   const brevityRule = persona.role === "human" ? `- \u041F\u0438\u0448\u0438 \u043A\u0430\u043A \u0432 \u0436\u0438\u0432\u043E\u043C \u0447\u0430\u0442\u0435: 2\u20136 \u043A\u043E\u0440\u043E\u0442\u043A\u0438\u0445 \u0444\u0440\u0430\u0437 \u043C\u043E\u0436\u043D\u043E, \u0435\u0441\u043B\u0438 \u043D\u0443\u0436\u043D\u043E \u043F\u0435\u0440\u0435\u0434\u0430\u0442\u044C \u0443\u0441\u043B\u043E\u0432\u0438\u044F. \u0411\u0435\u0437 markdown-\u0437\u0430\u0433\u043E\u043B\u043E\u0432\u043A\u043E\u0432. ` + `\u0421\u043F\u0438\u0441\u043A\u043E\u043C \u0441 \u043D\u043E\u043C\u0435\u0440\u0430\u043C\u0438 \u2014 \u0442\u043E\u043B\u044C\u043A\u043E \u0435\u0441\u043B\u0438 \u0447\u0435\u043B\u043E\u0432\u0435\u043A \u0441\u0430\u043C \u043F\u0440\u043E\u0441\u0438\u0442 \u0441\u0442\u0440\u0443\u043A\u0442\u0443\u0440\u0443.` : `- \u041F\u0438\u0448\u0438 \u043A\u043E\u0440\u043E\u0442\u043A\u043E: 1-3 \u043F\u0440\u0435\u0434\u043B\u043E\u0436\u0435\u043D\u0438\u044F. \u0411\u0435\u0437 markdown-\u0437\u0430\u0433\u043E\u043B\u043E\u0432\u043A\u043E\u0432 \u0438 \u043D\u0443\u043C\u0435\u0440\u043E\u0432\u0430\u043D\u043D\u044B\u0445 \u0441\u043F\u0438\u0441\u043A\u043E\u0432.`;
@@ -45130,6 +45134,8 @@ ${preFetchedKbContext}` : "";
     support ? "" : directorHooksBlock,
     support ? "" : skillsBlock,
     support || stageBlock,
+    operatorBlock,
+    requestBlock,
     summaryBlock,
     userFactsBlock,
     needsGroundingReminder ? kbGroundingReminder(persona.role) : "",
@@ -59905,7 +59911,10 @@ ${kbContextStr}` : vacBlock : kbContextStr;
       ...input.conversationSummary ? { conversationSummary: input.conversationSummary } : {},
       ...input.skills && input.skills.length > 0 ? { skills: input.skills } : {},
       ...input.directorHooks && input.directorHooks.length > 0 ? { directorHooks: input.directorHooks } : {},
-      ...input.supportPhase ? { supportPhase: input.supportPhase } : {}
+      ...input.supportPhase ? { supportPhase: input.supportPhase } : {},
+      ...input.stageOverride ? { stageOverride: input.stageOverride } : {},
+      ...input.requestContext ? { requestContext: input.requestContext } : {},
+      ...input.awaitingOperator ? { awaitingOperator: true } : {}
     });
     temperature = input.style.model.temperature;
   } else {
@@ -60092,7 +60101,10 @@ ${kbContextStr}` : vacBlock : kbContextStr;
       ...input.conversationSummary ? { conversationSummary: input.conversationSummary } : {},
       ...input.skills && input.skills.length > 0 ? { skills: input.skills } : {},
       ...input.directorHooks && input.directorHooks.length > 0 ? { directorHooks: input.directorHooks } : {},
-      ...input.supportPhase ? { supportPhase: input.supportPhase } : {}
+      ...input.supportPhase ? { supportPhase: input.supportPhase } : {},
+      ...input.stageOverride ? { stageOverride: input.stageOverride } : {},
+      ...input.requestContext ? { requestContext: input.requestContext } : {},
+      ...input.awaitingOperator ? { awaitingOperator: true } : {}
     });
     temperature = input.style.model.temperature;
   } else {

package/dist/prompt.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"prompt.d.ts","sourceRoot":"","sources":["../src/prompt.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,cAAc,EAAE,WAAW,EAAQ,KAAK,EAAE,MAAM,aAAa,CAAC;AA6C5E;;;;;GAKG;AACH,wBAAgB,mBAAmB,CACjC,KAAK,EAAE,KAAK,EACZ,KAAK,EAAE,WAAW,EAClB,mBAAmB,GAAE,MAAM,GAAG,IAAW,EACzC,OAAO,GAAE,cAAmB,GAC3B,MAAM,CAqIR"}
+{"version":3,"file":"prompt.d.ts","sourceRoot":"","sources":["../src/prompt.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,cAAc,EAAE,WAAW,EAAQ,KAAK,EAAE,MAAM,aAAa,CAAC;AA6C5E;;;;;GAKG;AACH,wBAAgB,mBAAmB,CACjC,KAAK,EAAE,KAAK,EACZ,KAAK,EAAE,WAAW,EAClB,mBAAmB,GAAE,MAAM,GAAG,IAAW,EACzC,OAAO,GAAE,cAAmB,GAC3B,MAAM,CAsJR"}

package/dist/prompt.test.d.ts

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=prompt.test.d.ts.map

package/dist/prompt.test.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"prompt.test.d.ts","sourceRoot":"","sources":["../src/prompt.test.ts"],"names":[],"mappings":""}

package/dist/reflect.test.d.ts

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=reflect.test.d.ts.map

package/dist/reflect.test.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"reflect.test.d.ts","sourceRoot":"","sources":["../src/reflect.test.ts"],"names":[],"mappings":""}

package/dist/rewrite-query.test.d.ts

@@ -0,0 +1,2 @@
+export {};
+//# sourceMappingURL=rewrite-query.test.d.ts.map

package/dist/rewrite-query.test.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"rewrite-query.test.d.ts","sourceRoot":"","sources":["../src/rewrite-query.test.ts"],"names":[],"mappings":""}

package/dist/styles.d.ts

@@ -182,5 +182,25 @@ export interface ComposeOptions {
      * block instead. `docs` = collecting their documents, `submitted` = filed.
      */
     supportPhase?: "docs" | "submitted";
+    /**
+     * Per-stage override (Phase 2): goal/guidance from the lead's current funnel
+     * stage_definition. Takes precedence over `style.stages[stage]` for the stage
+     * block. Lets AI-built funnels carry per-stage instructions.
+     */
+    stageOverride?: {
+        goal: string;
+        guidance?: string;
+    };
+    /**
+     * Динамический контекст текущего запроса гостя (multi-request / concierge):
+     * какой тип запроса ведётся + сколько открыто. Инжектится блоком «ЗАПРОС
+     * ГОСТЯ». null/absent для линейных вертикалей.
+     */
+    requestContext?: string;
+    /**
+     * Лид стоит на стадии awaiting_operator (R5): цену/условия даёт человек-оператор.
+     * Бот придерживает гостя и не выдумывает детали. Блок «ОЖИДАНИЕ ОПЕРАТОРА».
+     */
+    awaitingOperator?: boolean;
 }
 //# sourceMappingURL=styles.d.ts.map

package/dist/styles.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"styles.d.ts","sourceRoot":"","sources":["../src/styles.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AACH,OAAO,EAAE,CAAC,EAAE,MAAM,KAAK,CAAC;AAExB,eAAO,MAAM,aAAa,+DAAgE,CAAC;AAC3F,MAAM,MAAM,WAAW,GAAG,CAAC,OAAO,aAAa,CAAC,CAAC,MAAM,CAAC,CAAC;AAEzD,eAAO,MAAM,gBAAgB,2DAA4D,CAAC;AAC1F,MAAM,MAAM,cAAc,GAAG,CAAC,OAAO,gBAAgB,CAAC,CAAC,MAAM,CAAC,CAAC;AAE/D,eAAO,MAAM,UAAU,2FAOb,CAAC;AACX,MAAM,MAAM,QAAQ,GAAG,CAAC,OAAO,UAAU,CAAC,CAAC,MAAM,CAAC,CAAC;AAEnD,eAAO,MAAM,UAAU;;;;;;;;;;iBAGrB,CAAC;AACH,MAAM,MAAM,IAAI,GAAG,CAAC,CAAC,KAAK,CAAC,OAAO,UAAU,CAAC,CAAC;AAE9C,eAAO,MAAM,iBAAiB;;;;;iBAK5B,CAAC;AACH,MAAM,MAAM,WAAW,GAAG,CAAC,CAAC,KAAK,CAAC,OAAO,iBAAiB,CAAC,CAAC;AAE5D,eAAO,MAAM,aAAa;;;;;;;;iBAKxB,CAAC;AACH,MAAM,MAAM,YAAY,GAAG,CAAC,CAAC,KAAK,CAAC,OAAO,aAAa,CAAC,CAAC;AAEzD,eAAO,MAAM,WAAW;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;iBAsCtB,CAAC;AACH,MAAM,MAAM,KAAK,GAAG,CAAC,CAAC,KAAK,CAAC,OAAO,WAAW,CAAC,CAAC;AAEhD;;;GAGG;AACH,MAAM,WAAW,cAAc;IAC7B,IAAI,EAAE,MAAM,CAAC;IACb,WAAW,EAAE,MAAM,CAAC;IACpB,cAAc,EAAE,MAAM,CAAC;IACvB;;;;;OAKG;IACH,gBAAgB,EAAE,SAAS,MAAM,EAAE,CAAC;CACrC;AAED;;;;GAIG;AACH,MAAM,WAAW,qBAAqB;IACpC,IAAI,EAAE,MAAM,CAAC;IACb,IAAI,EAAE,MAAM,CAAC;IACb,kEAAkE;IAClE,WAAW,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;CAC7B;AAED,MAAM,WAAW,cAAc;IAC7B,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,SAAS,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IACnC,mBAAmB,CAAC,EAAE,MAAM,CAAC;IAC7B,MAAM,CAAC,EAAE,SAAS,cAAc,EAAE,CAAC;IACnC;;;;OAIG;IACH,aAAa,CAAC,EAAE,SAAS,qBAAqB,EAAE,CAAC;IACjD;;;;;OAKG;IACH,YAAY,CAAC,EAAE,MAAM,GAAG,WAAW,CAAC;CACrC"}
+{"version":3,"file":"styles.d.ts","sourceRoot":"","sources":["../src/styles.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AACH,OAAO,EAAE,CAAC,EAAE,MAAM,KAAK,CAAC;AAExB,eAAO,MAAM,aAAa,+DAAgE,CAAC;AAC3F,MAAM,MAAM,WAAW,GAAG,CAAC,OAAO,aAAa,CAAC,CAAC,MAAM,CAAC,CAAC;AAEzD,eAAO,MAAM,gBAAgB,2DAA4D,CAAC;AAC1F,MAAM,MAAM,cAAc,GAAG,CAAC,OAAO,gBAAgB,CAAC,CAAC,MAAM,CAAC,CAAC;AAE/D,eAAO,MAAM,UAAU,2FAOb,CAAC;AACX,MAAM,MAAM,QAAQ,GAAG,CAAC,OAAO,UAAU,CAAC,CAAC,MAAM,CAAC,CAAC;AAEnD,eAAO,MAAM,UAAU;;;;;;;;;;iBAGrB,CAAC;AACH,MAAM,MAAM,IAAI,GAAG,CAAC,CAAC,KAAK,CAAC,OAAO,UAAU,CAAC,CAAC;AAE9C,eAAO,MAAM,iBAAiB;;;;;iBAK5B,CAAC;AACH,MAAM,MAAM,WAAW,GAAG,CAAC,CAAC,KAAK,CAAC,OAAO,iBAAiB,CAAC,CAAC;AAE5D,eAAO,MAAM,aAAa;;;;;;;;iBAKxB,CAAC;AACH,MAAM,MAAM,YAAY,GAAG,CAAC,CAAC,KAAK,CAAC,OAAO,aAAa,CAAC,CAAC;AAEzD,eAAO,MAAM,WAAW;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;iBAsCtB,CAAC;AACH,MAAM,MAAM,KAAK,GAAG,CAAC,CAAC,KAAK,CAAC,OAAO,WAAW,CAAC,CAAC;AAEhD;;;GAGG;AACH,MAAM,WAAW,cAAc;IAC7B,IAAI,EAAE,MAAM,CAAC;IACb,WAAW,EAAE,MAAM,CAAC;IACpB,cAAc,EAAE,MAAM,CAAC;IACvB;;;;;OAKG;IACH,gBAAgB,EAAE,SAAS,MAAM,EAAE,CAAC;CACrC;AAED;;;;GAIG;AACH,MAAM,WAAW,qBAAqB;IACpC,IAAI,EAAE,MAAM,CAAC;IACb,IAAI,EAAE,MAAM,CAAC;IACb,kEAAkE;IAClE,WAAW,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;CAC7B;AAED,MAAM,WAAW,cAAc;IAC7B,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,SAAS,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IACnC,mBAAmB,CAAC,EAAE,MAAM,CAAC;IAC7B,MAAM,CAAC,EAAE,SAAS,cAAc,EAAE,CAAC;IACnC;;;;OAIG;IACH,aAAa,CAAC,EAAE,SAAS,qBAAqB,EAAE,CAAC;IACjD;;;;;OAKG;IACH,YAAY,CAAC,EAAE,MAAM,GAAG,WAAW,CAAC;IACpC;;;;OAIG;IACH,aAAa,CAAC,EAAE;QAAE,IAAI,EAAE,MAAM,CAAC;QAAC,QAAQ,CAAC,EAAE,MAAM,CAAA;KAAE,CAAC;IACpD;;;;OAIG;IACH,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB;;;OAGG;IACH,gBAAgB,CAAC,EAAE,OAAO,CAAC;CAC5B"}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@chatman-media/kb",
-  "version": "1.3.1",
+  "version": "1.5.0",
   "description": "Tenant-scoped Knowledge Base: hybrid retrieval (pgvector + BM25), ingest, answer pipeline, persona/skill composition. LLM I/O живёт в @chatman-media/llm-router.",
   "type": "module",
   "main": "./dist/index.js",
@@ -56,7 +56,7 @@
     "url": "https://github.com/chatman-media/lead-engine/issues"
   },
   "dependencies": {
-    "@chatman-media/llm-router": "1.1.0",
+    "@chatman-media/llm-router": "1.1.1",
     "unpdf": "^1.6.2",
     "zod": "^4.4.1"
   },

package/src/answer-types.ts

@@ -57,6 +57,22 @@ export interface AnswerInput {
    * uses a calm FAQ-support block instead — answering questions without selling.
    */
   supportPhase?: "docs" | "submitted";
+  /**
+   * Per-stage override (Phase 2 C-2): the lead's current funnel-stage goal/
+   * guidance from stage_definitions. Takes precedence over the Style's
+   * per-sales-stage config when composing the prompt.
+   */
+  stageOverride?: { goal: string; guidance?: string };
+  /**
+   * Dynamic per-request context (R4 / multi-request): the guest's current
+   * request_type + how many open requests. Injected as a separate prompt block.
+   */
+  requestContext?: string;
+  /**
+   * The guest's current lead is on an `awaiting_operator` stage (R5): the bot
+   * holds and defers pricing/decisions to a human operator.
+   */
+  awaitingOperator?: boolean;
   /**
    * Called after every `answerWithRag` or `answerWithRagStream` call with the
    * final telemetry. Useful for logging, metrics, or A/B experiment recording

package/src/answer.ts

@@ -234,6 +234,9 @@ async function answerFromHits(opts: {
         ? { directorHooks: input.directorHooks }
         : {}),
       ...(input.supportPhase ? { supportPhase: input.supportPhase } : {}),
+      ...(input.stageOverride ? { stageOverride: input.stageOverride } : {}),
+      ...(input.requestContext ? { requestContext: input.requestContext } : {}),
+      ...(input.awaitingOperator ? { awaitingOperator: true } : {}),
     });
     temperature = input.style.model.temperature;
   } else {
@@ -503,6 +506,9 @@ export async function* answerWithRagStream(input: AnswerInput): AsyncIterable<st
         ? { directorHooks: input.directorHooks }
         : {}),
       ...(input.supportPhase ? { supportPhase: input.supportPhase } : {}),
+      ...(input.stageOverride ? { stageOverride: input.stageOverride } : {}),
+      ...(input.requestContext ? { requestContext: input.requestContext } : {}),
+      ...(input.awaitingOperator ? { awaitingOperator: true } : {}),
     });
     temperature = input.style.model.temperature;
   } else {

package/src/extract-user-facts.test.ts

@@ -0,0 +1,44 @@
+import type { ChatClient, ChatMessage } from "@chatman-media/llm-router";
+import { describe, expect, it } from "bun:test";
+import { extractUserFacts, parseFactsFromLlmOutput } from "./extract-user-facts.ts";
+
+const chat = (text: string): ChatClient => ({ complete: async () => text }) as unknown as ChatClient;
+const chatThrows = (): ChatClient =>
+  ({ complete: async () => { throw new Error("x"); } }) as unknown as ChatClient;
+
+describe("parseFactsFromLlmOutput", () => {
+  it("нет {} → {}", () => {
+    expect(parseFactsFromLlmOutput("no json")).toEqual({});
+  });
+  it("битый JSON → {}", () => {
+    expect(parseFactsFromLlmOutput("{broken")).toEqual({});
+  });
+  it("массив → {}", () => {
+    expect(parseFactsFromLlmOutput("[1,2]")).toEqual({});
+  });
+  it("валидный объект + coercion числовых значений", () => {
+    expect(parseFactsFromLlmOutput('{"name":"Аня","age":23}')).toEqual({ name: "Аня", age: "23" });
+  });
+  it("пустые / слишком длинные значения и длинные ключи отбрасываются", () => {
+    const longVal = "x".repeat(300);
+    const longKey = "k".repeat(50);
+    const out = parseFactsFromLlmOutput(`{"city":"  ","name":"Аня","big":"${longVal}","${longKey}":"v"}`);
+    expect(out).toEqual({ name: "Аня" });
+  });
+  it("code-fence/think снимаются", () => {
+    expect(parseFactsFromLlmOutput('```json\n{"name":"Ира"}\n```')).toEqual({ name: "Ира" });
+  });
+});
+
+describe("extractUserFacts", () => {
+  const msgs: ChatMessage[] = [{ role: "user", content: "я Аня, мне 23" }];
+  it("нет user-сообщений → {} без LLM", async () => {
+    expect(await extractUserFacts({ messages: [{ role: "assistant", content: "hi" }], chat: chatThrows() })).toEqual({});
+  });
+  it("парсит факты из LLM", async () => {
+    expect(await extractUserFacts({ messages: msgs, chat: chat('{"name":"Аня","age":"23"}') })).toEqual({ name: "Аня", age: "23" });
+  });
+  it("LLM упал → {}", async () => {
+    expect(await extractUserFacts({ messages: msgs, chat: chatThrows() })).toEqual({});
+  });
+});

package/src/fact-checker.test.ts

@@ -0,0 +1,66 @@
+import type { ChatClient } from "@chatman-media/llm-router";
+import { afterEach, describe, expect, it } from "bun:test";
+import { checkFacts, parseFactCheckResult } from "./fact-checker.ts";
+
+const chat = (text: string): ChatClient => ({ complete: async () => text }) as unknown as ChatClient;
+const chatThrows = (): ChatClient =>
+  ({ complete: async () => { throw new Error("down"); } }) as unknown as ChatClient;
+
+const savedEnv = process.env.RAG_FACT_CHECKER_FAIL_OPEN;
+afterEach(() => {
+  if (savedEnv === undefined) delete process.env.RAG_FACT_CHECKER_FAIL_OPEN;
+  else process.env.RAG_FACT_CHECKER_FAIL_OPEN = savedEnv;
+});
+
+describe("parseFactCheckResult", () => {
+  it("чистый JSON", () => {
+    expect(parseFactCheckResult('{"grounded":false,"vacancyOk":true,"reason":"x"}')).toEqual({
+      grounded: false,
+      vacancyOk: true,
+      reason: "x",
+    });
+  });
+  it("code-fence + think убираются", () => {
+    expect(parseFactCheckResult('<think>..</think>```json\n{"grounded":true,"vacancyOk":false}\n```')).toMatchObject({
+      grounded: true,
+      vacancyOk: false,
+    });
+  });
+  it("нет {} → OK (fail-open парсинга)", () => {
+    expect(parseFactCheckResult("no json")).toEqual({ grounded: true, vacancyOk: true });
+  });
+  it("битый JSON → OK", () => {
+    expect(parseFactCheckResult("{broken")).toEqual({ grounded: true, vacancyOk: true });
+  });
+  it("non-bool поля → дефолт true", () => {
+    expect(parseFactCheckResult('{"grounded":"yes"}')).toEqual({ grounded: true, vacancyOk: true });
+  });
+});
+
+describe("checkFacts", () => {
+  const base = { question: "q", answer: "Зарплата 1500$", context: "контекст 1500$" };
+  it("пустой ответ → OK без вызова LLM", async () => {
+    expect(await checkFacts({ ...base, answer: "  ", chat: chatThrows() })).toEqual({ grounded: true, vacancyOk: true });
+  });
+  it("нет контекста и вакансий → OK", async () => {
+    expect(await checkFacts({ ...base, context: "", chat: chatThrows() })).toEqual({ grounded: true, vacancyOk: true });
+  });
+  it("есть контекст → парсит вердикт LLM", async () => {
+    const r = await checkFacts({ ...base, chat: chat('{"grounded":false,"vacancyOk":true,"reason":"выдумал"}') });
+    expect(r.grounded).toBe(false);
+  });
+  it("vacancies-ветка промпта", async () => {
+    const r = await checkFacts({ ...base, vacanciesBlock: "Вакансия: 2000$", chat: chat('{"grounded":true,"vacancyOk":false,"reason":"не совпало"}') });
+    expect(r.vacancyOk).toBe(false);
+  });
+  it("LLM упал → fail-closed по умолчанию", async () => {
+    delete process.env.RAG_FACT_CHECKER_FAIL_OPEN;
+    const r = await checkFacts({ ...base, chat: chatThrows() });
+    expect(r.grounded).toBe(false);
+    expect(r.reason).toContain("checker_error");
+  });
+  it("LLM упал + FAIL_OPEN=1 → пропускаем", async () => {
+    process.env.RAG_FACT_CHECKER_FAIL_OPEN = "1";
+    expect(await checkFacts({ ...base, chat: chatThrows() })).toEqual({ grounded: true, vacancyOk: true });
+  });
+});

package/src/grade-skills.test.ts

@@ -0,0 +1,39 @@
+import type { ChatClient } from "@chatman-media/llm-router";
+import { describe, expect, it } from "bun:test";
+import { gradeSkills, parseSlugList } from "./grade-skills.ts";
+
+const chat = (text: string): ChatClient => ({ complete: async () => text }) as unknown as ChatClient;
+const chatThrows = (): ChatClient =>
+  ({ complete: async () => { throw new Error("x"); } }) as unknown as ChatClient;
+const ALLOWED = ["mirroring", "scarcity-spots-left", "tactical-empathy"] as const;
+
+describe("parseSlugList", () => {
+  it("пусто → []", () => {
+    expect(parseSlugList("", ALLOWED)).toEqual([]);
+  });
+  it("JSON-массив, фильтр по allowed", () => {
+    expect(parseSlugList('["mirroring","unknown-skill","tactical-empathy"]', ALLOWED)).toEqual(["mirroring", "tactical-empathy"]);
+  });
+  it("code-fenced JSON", () => {
+    expect(parseSlugList('```json\n["scarcity-spots-left"]\n```', ALLOWED)).toEqual(["scarcity-spots-left"]);
+  });
+  it("comma/newline текст → fallback-парсинг", () => {
+    expect(parseSlugList("mirroring, tactical-empathy", ALLOWED)).toEqual(["mirroring", "tactical-empathy"]);
+  });
+  it("всё неразрешённое → []", () => {
+    expect(parseSlugList('["foo","bar"]', ALLOWED)).toEqual([]);
+  });
+});
+
+describe("gradeSkills", () => {
+  const base = { question: "q", reply: "r", availableSlugs: ALLOWED };
+  it("пустой availableSlugs → [] без LLM", async () => {
+    expect(await gradeSkills({ ...base, availableSlugs: [], chat: chatThrows() })).toEqual([]);
+  });
+  it("парсит и фильтрует ответ LLM", async () => {
+    expect(await gradeSkills({ ...base, chat: chat('["mirroring","x"]') })).toEqual(["mirroring"]);
+  });
+  it("LLM упал → [] (failure-soft)", async () => {
+    expect(await gradeSkills({ ...base, chat: chatThrows() })).toEqual([]);
+  });
+});

package/src/prompt.test.ts

@@ -0,0 +1,71 @@
+// Unit tests for kb composeSystemPrompt — the prompt builder used by the reply
+// pipeline (answer.ts). Focus: Phase 2 C-2 `stageOverride` precedence (the
+// lead's funnel-stage goal/guidance wins over the Style's per-sales-stage cfg).
+
+import { describe, expect, it } from "bun:test";
+import { composeSystemPrompt } from "./prompt.ts";
+import type { Style } from "./styles.ts";
+
+const baseStyle: Style = {
+  slug: "t",
+  displayName: "T",
+  persona: { name: "Алекс", role: "human" },
+  voice: { tone: "friendly", language: "ru", forbid: [] },
+  framework: "SPIN",
+  hooks: [],
+  stages: { qualify: { goal: "STYLE_GOAL", groundingRequired: false } },
+  fewShot: [],
+  guardrails: { noMinors: true, botDisclosureOnDirectQuestion: true, forbiddenTopics: [] },
+  model: { id: "x", temperature: 0.5, maxTokens: 100 },
+};
+
+describe("composeSystemPrompt — stageOverride (Phase 2 C-2)", () => {
+  it("без override → goal берётся из Style", () => {
+    const p = composeSystemPrompt(baseStyle, "qualify");
+    expect(p).toContain("STYLE_GOAL");
+  });
+
+  it("stageOverride имеет приоритет над Style для goal и guidance", () => {
+    const p = composeSystemPrompt(baseStyle, "qualify", null, {
+      stageOverride: { goal: "OVERRIDE_GOAL", guidance: "OVERRIDE_GUIDE" },
+    });
+    expect(p).toContain("OVERRIDE_GOAL");
+    expect(p).toContain("OVERRIDE_GUIDE");
+    expect(p).not.toContain("STYLE_GOAL");
+  });
+
+  it("stageOverride работает для стадии без конфига в Style", () => {
+    // "close" нет в baseStyle.stages → раньше был бы generic-блок; теперь override.
+    const p = composeSystemPrompt(baseStyle, "close", null, {
+      stageOverride: { goal: "CLOSE_GOAL" },
+    });
+    expect(p).toContain("CLOSE_GOAL");
+  });
+});
+
+describe("composeSystemPrompt — requestContext (R4 multi-request)", () => {
+  it("requestContext → блок «ЗАПРОС ГОСТЯ» в промпте", () => {
+    const p = composeSystemPrompt(baseStyle, "qualify", null, {
+      requestContext: "гость сейчас ведёт запрос «Трансфер».",
+    });
+    expect(p).toContain("ЗАПРОС ГОСТЯ:");
+    expect(p).toContain("«Трансфер»");
+  });
+
+  it("без requestContext → блока нет", () => {
+    const p = composeSystemPrompt(baseStyle, "qualify");
+    expect(p).not.toContain("ЗАПРОС ГОСТЯ:");
+  });
+});
+
+describe("composeSystemPrompt — awaitingOperator (R5)", () => {
+  it("awaitingOperator → блок «ОЖИДАНИЕ ОПЕРАТОРА»", () => {
+    const p = composeSystemPrompt(baseStyle, "close", null, { awaitingOperator: true });
+    expect(p).toContain("ОЖИДАНИЕ ОПЕРАТОРА");
+  });
+
+  it("без флага → блока нет", () => {
+    const p = composeSystemPrompt(baseStyle, "close");
+    expect(p).not.toContain("ОЖИДАНИЕ ОПЕРАТОРА");
+  });
+});

package/src/prompt.ts

@@ -121,15 +121,30 @@ export function composeSystemPrompt(
       skillsForStage.map((s) => `- ${s.displayName} — ${s.promptFragment}`).join("\n")
     : "";
 
-  const stageBlock = stageCfg
+  // Per-stage instructions: the lead's funnel-stage override (Phase 2) takes
+  // precedence over the Style's per-sales-stage config; grounding stays from style.
+  const effGoal = options.stageOverride?.goal ?? stageCfg?.goal;
+  const effGuidance = options.stageOverride?.guidance ?? stageCfg?.guidance;
+  const stageBlock = effGoal
     ? `ТЕКУЩИЙ ЭТАП: ${stage.toUpperCase()}.\n` +
-      `ЦЕЛЬ ЭТАПА: ${stageCfg.goal}.` +
-      (stageCfg.guidance ? `\nКАК: ${stageCfg.guidance}` : "") +
-      (stageCfg.groundingRequired
+      `ЦЕЛЬ ЭТАПА: ${effGoal}.` +
+      (effGuidance ? `\nКАК: ${effGuidance}` : "") +
+      (stageCfg?.groundingRequired
         ? `\nGROUNDING: на этом этапе все конкретные факты (цифры, суммы, сроки) бери ТОЛЬКО из секции KB CONTEXT ниже. Если её нет или нужного факта в ней нет — не выдумывай, скажи что уточнишь.`
         : "")
     : `ТЕКУЩИЙ ЭТАП: ${stage}. (Специфических правил для этапа нет — используй общий стиль.)`;
 
+  // Динамический контекст текущего запроса гостя (multi-request): тип запроса +
+  // сколько открыто — помогает боту не путать параллельные заявки.
+  const requestBlock = options.requestContext
+    ? `ЗАПРОС ГОСТЯ: ${options.requestContext}`
+    : "";
+
+  // Лид ждёт оператора (awaiting_operator): бот держит, не выдумывает цену/условия.
+  const operatorBlock = options.awaitingOperator
+    ? `ОЖИДАНИЕ ОПЕРАТОРА: на этой стадии условия/цену/решение готовит коллега-человек. НЕ выдумывай числа и детали. Скажи гостю коротко, что уточняешь и вернёшься с ответом — и жди, не дави и не закрывай сделку.`
+    : "";
+
   const minorRule = guardrails.noMinors ? "- Если prospect <18 лет — вежливо заверши диалог." : "";
   const topicsRule = guardrails.forbiddenTopics.length
     ? `- Запрещённые темы: ${guardrails.forbiddenTopics.join(", ")}.`
@@ -178,6 +193,8 @@ export function composeSystemPrompt(
     support ? "" : directorHooksBlock,
     support ? "" : skillsBlock,
     support || stageBlock,
+    operatorBlock,
+    requestBlock,
     summaryBlock,
     userFactsBlock,
     needsGroundingReminder ? kbGroundingReminder(persona.role) : "",

package/src/reflect.test.ts

@@ -0,0 +1,44 @@
+import type { ChatClient } from "@chatman-media/llm-router";
+import { describe, expect, it } from "bun:test";
+import { parseReflection, verifyAnswer } from "./reflect.ts";
+
+const chat = (text: string): ChatClient => ({ complete: async () => text }) as unknown as ChatClient;
+const chatThrows = (): ChatClient =>
+  ({ complete: async () => { throw new Error("x"); } }) as unknown as ChatClient;
+
+describe("parseReflection", () => {
+  it("нет {} → grounded:true", () => {
+    expect(parseReflection("plain")).toEqual({ grounded: true });
+  });
+  it("битый JSON → true", () => {
+    expect(parseReflection("{nope")).toEqual({ grounded: true });
+  });
+  it("grounded non-bool → true", () => {
+    expect(parseReflection('{"grounded":1}')).toEqual({ grounded: true });
+  });
+  it("grounded:true → {true}", () => {
+    expect(parseReflection('{"grounded":true}')).toEqual({ grounded: true });
+  });
+  it("grounded:false → {false, reason}", () => {
+    expect(parseReflection('{"grounded":false,"reason":"выдумал город"}')).toEqual({ grounded: false, reason: "выдумал город" });
+  });
+  it("grounded:false без reason → unknown", () => {
+    expect(parseReflection('{"grounded":false}')).toEqual({ grounded: false, reason: "unknown" });
+  });
+});
+
+describe("verifyAnswer", () => {
+  const base = { question: "q", answer: "Дубай 1500$", context: "Дубай 1500$" };
+  it("пустой ответ → grounded:true", async () => {
+    expect(await verifyAnswer({ ...base, answer: "  ", chat: chatThrows() })).toEqual({ grounded: true });
+  });
+  it("нет контекста → grounded:true", async () => {
+    expect(await verifyAnswer({ ...base, context: "", chat: chatThrows() })).toEqual({ grounded: true });
+  });
+  it("LLM-вердикт false → {false,reason}", async () => {
+    expect(await verifyAnswer({ ...base, chat: chat('{"grounded":false,"reason":"r"}') })).toMatchObject({ grounded: false });
+  });
+  it("LLM упал → grounded:true (fail-open)", async () => {
+    expect(await verifyAnswer({ ...base, chat: chatThrows() })).toEqual({ grounded: true });
+  });
+});

package/src/rewrite-query.test.ts

@@ -0,0 +1,56 @@
+import type { ChatClient, ChatMessage } from "@chatman-media/llm-router";
+import { describe, expect, it } from "bun:test";
+import { questionNeedsRewrite, rewriteQuery, sanitizeRewritten } from "./rewrite-query.ts";
+
+const chat = (text: string): ChatClient => ({ complete: async () => text }) as unknown as ChatClient;
+const chatThrows = (): ChatClient =>
+  ({ complete: async () => { throw new Error("x"); } }) as unknown as ChatClient;
+const hist: ChatMessage[] = [{ role: "assistant", content: "в Дубае платят 1500" }];
+
+describe("questionNeedsRewrite", () => {
+  it("пустой → false", () => {
+    expect(questionNeedsRewrite("   ", hist)).toBe(false);
+  });
+  it("нет истории → false", () => {
+    expect(questionNeedsRewrite("а там как?", [])).toBe(false);
+  });
+  it("короткий (<=4 слова) с историей → true", () => {
+    expect(questionNeedsRewrite("а виза как?", hist)).toBe(true);
+  });
+  it("дейктик-маркер → true", () => {
+    expect(questionNeedsRewrite("сколько стоит это оформление документов в итоге", hist)).toBe(true);
+  });
+  it("follow-up союз в начале → true", () => {
+    expect(questionNeedsRewrite("или есть другие варианты работы там сейчас", hist)).toBe(true);
+  });
+  it("длинный самостоятельный → false", () => {
+    expect(questionNeedsRewrite("сколько платят моделям в Дубае за месяц работы по контракту", hist)).toBe(false);
+  });
+});
+
+describe("sanitizeRewritten", () => {
+  it("снимает think/fence/«ответ:» и берёт первую строку", () => {
+    expect(sanitizeRewritten('<think>..</think>ответ: какие условия в Дубае\nещё текст', "fb", 200)).toBe("какие условия в Дубае");
+  });
+  it("пусто/мусор → fallback", () => {
+    expect(sanitizeRewritten("   \n  ", "ОРИГИНАЛ", 200)).toBe("ОРИГИНАЛ");
+  });
+  it("обрезка по maxLength", () => {
+    expect(sanitizeRewritten("абвгде", "fb", 3)).toBe("абв");
+  });
+});
+
+describe("rewriteQuery", () => {
+  it("пустой вопрос → как есть", async () => {
+    expect(await rewriteQuery({ question: "  ", chat: chatThrows() })).toBe("");
+  });
+  it("не нужен рерайт (нет истории) → оригинал без вызова LLM", async () => {
+    expect(await rewriteQuery({ question: "а там?", chat: chatThrows() })).toBe("а там?");
+  });
+  it("нужен рерайт → sanitized из LLM", async () => {
+    expect(await rewriteQuery({ question: "а виза?", history: hist, chat: chat("как оформляется виза") })).toBe("как оформляется виза");
+  });
+  it("LLM упал → оригинал", async () => {
+    expect(await rewriteQuery({ question: "а виза?", history: hist, chat: chatThrows() })).toBe("а виза?");
+  });
+});

package/src/styles.ts

@@ -135,4 +135,21 @@ export interface ComposeOptions {
    * block instead. `docs` = collecting their documents, `submitted` = filed.
    */
   supportPhase?: "docs" | "submitted";
+  /**
+   * Per-stage override (Phase 2): goal/guidance from the lead's current funnel
+   * stage_definition. Takes precedence over `style.stages[stage]` for the stage
+   * block. Lets AI-built funnels carry per-stage instructions.
+   */
+  stageOverride?: { goal: string; guidance?: string };
+  /**
+   * Динамический контекст текущего запроса гостя (multi-request / concierge):
+   * какой тип запроса ведётся + сколько открыто. Инжектится блоком «ЗАПРОС
+   * ГОСТЯ». null/absent для линейных вертикалей.
+   */
+  requestContext?: string;
+  /**
+   * Лид стоит на стадии awaiting_operator (R5): цену/условия даёт человек-оператор.
+   * Бот придерживает гостя и не выдумывает детали. Блок «ОЖИДАНИЕ ОПЕРАТОРА».
+   */
+  awaitingOperator?: boolean;
 }