@chatman-media/conversation-engine 1.8.0 → 1.9.0

package/dist/index.js

@@ -1020,7 +1020,8 @@ class NotificationService {
       human_takeover: "\uD83C\uDD98",
       document_uploaded: "\uD83D\uDCF8",
       high_value_deal: "\uD83D\uDC8E",
-      lead_stale: "⏰"
+      lead_stale: "⏰",
+      operator_confirm_needed: "✋"
     };
     return map[type] ?? "\uD83D\uDD14";
   }
@@ -1031,7 +1032,8 @@ class NotificationService {
       human_takeover: "Нужна помощь оператора",
       document_uploaded: "Загружен документ",
       high_value_deal: "Крупная сделка",
-      lead_stale: "Лид завис"
+      lead_stale: "Лид завис",
+      operator_confirm_needed: "Нужно подтверждение оператора"
     };
     return map[type] ?? "Уведомление";
   }
@@ -2333,6 +2335,70 @@ async function generateReplyAndEnqueue(deps) {
   });
   return { outboundEnqueued: count };
 }
+// src/lead-advance.ts
+import { funnels, leads as leadsTable2, stageDefinitions } from "@chatman-media/storage";
+import { and as and14, asc, eq as eq14 } from "drizzle-orm";
+var SALES_STAGE_TO_PHASE = {
+  qualify: "qualify",
+  pitch: "offer",
+  objection: "clear",
+  close: "fulfill"
+};
+async function ensureAndAdvanceLeadByPhase(opts) {
+  const { db, tenantId, contactId, salesStage, nowEpoch } = opts;
+  const stages = await db.select({
+    id: stageDefinitions.id,
+    slug: stageDefinitions.slug,
+    phase: stageDefinitions.phase,
+    kind: stageDefinitions.kind,
+    position: stageDefinitions.position
+  }).from(stageDefinitions).innerJoin(funnels, eq14(stageDefinitions.funnelId, funnels.id)).where(and14(eq14(funnels.tenantId, tenantId), eq14(funnels.isActive, true))).orderBy(asc(stageDefinitions.position));
+  if (stages.length === 0)
+    return null;
+  const initial = stages.find((s) => s.kind === "intake") ?? stages[0];
+  const [existing] = await db.select({ id: leadsTable2.id, state: leadsTable2.state, stageDefinitionId: leadsTable2.stageDefinitionId }).from(leadsTable2).where(and14(eq14(leadsTable2.tenantId, tenantId), eq14(leadsTable2.userId, contactId))).limit(1);
+  let leadId;
+  let curStageId;
+  let curSlug;
+  let created = false;
+  if (existing) {
+    leadId = existing.id;
+    curStageId = existing.stageDefinitionId ?? null;
+    curSlug = existing.state;
+  } else {
+    const [row] = await db.insert(leadsTable2).values({
+      tenantId,
+      userId: contactId,
+      state: initial.slug,
+      stageDefinitionId: initial.id,
+      createdAt: nowEpoch,
+      updatedAt: nowEpoch
+    }).returning({ id: leadsTable2.id });
+    if (!row)
+      return null;
+    leadId = row.id;
+    curStageId = initial.id;
+    curSlug = initial.slug;
+    created = true;
+  }
+  const targetPhase = SALES_STAGE_TO_PHASE[salesStage];
+  if (!targetPhase)
+    return { leadId, stageSlug: curSlug, created, advanced: false };
+  const curStage = curStageId != null ? stages.find((s) => s.id === curStageId) : undefined;
+  const curPos = curStage?.position ?? -1;
+  let target = salesStage === "close" && curStage?.phase === "fulfill" ? stages.find((s) => s.kind === "terminal_won") : undefined;
+  if (!target) {
+    target = stages.find((s) => s.phase === targetPhase && s.kind !== "terminal_won" && s.kind !== "terminal_lost");
+  }
+  if (!target)
+    return { leadId, stageSlug: curSlug, created, advanced: false };
+  if (target.position > curPos) {
+    await db.update(leadsTable2).set({ stageDefinitionId: target.id, state: target.slug, updatedAt: nowEpoch }).where(and14(eq14(leadsTable2.id, leadId), eq14(leadsTable2.tenantId, tenantId)));
+    return { leadId, stageSlug: target.slug, created, advanced: true };
+  }
+  return { leadId, stageSlug: curSlug, created, advanced: false };
+}
+
 // src/process-inbound.ts
 function inboundText(inbound) {
   const textParts = [];
@@ -2518,6 +2584,33 @@ async function processInbound(inbound, deps) {
           to: newStage
         });
       }
+      if (newStage && newStage !== "opener" && deps.leads && deps.db) {
+        try {
+          const res = await ensureAndAdvanceLeadByPhase({
+            db: deps.db,
+            tenantId: deps.tenant.tenantId,
+            contactId: contact.id,
+            salesStage: newStage,
+            nowEpoch: now
+          });
+          if (res && (res.created || res.advanced)) {
+            deps.sink?.log?.("info", res.created ? "lead auto-created" : "lead advanced", {
+              tenantId: deps.tenant.tenantId,
+              conversationId: conversation.id,
+              contactId: contact.id,
+              leadId: res.leadId,
+              stage: res.stageSlug,
+              salesStage: newStage
+            });
+          }
+        } catch (err) {
+          deps.sink?.log?.("warn", "lead auto-advance failed", {
+            tenantId: deps.tenant.tenantId,
+            conversationId: conversation.id,
+            error: err instanceof Error ? err.message : String(err)
+          });
+        }
+      }
     } catch (err) {
       deps.sink?.log?.("warn", "stage classifier failed", {
         tenantId: deps.tenant.tenantId,
@@ -2609,6 +2702,7 @@ async function processInbound(inbound, deps) {
   };
 }
 // src/reply-strategy/llm-reply.ts
+import { DEFAULT_MAX_TOOL_CYCLES, runToolLoop } from "@chatman-media/kb";
 var BASE_SYSTEM_PROMPT = "Ты — операционный бот платформы lead-engine. Отвечай кратко, " + "уважительно, по делу. Никогда не выдумывай факты которых нет в " + "контексте — лучше скажи «уточню у партнёра» и поставь сообщение в очередь оператора.";
 function messagesToChatHistory2(history) {
   const out = [];
@@ -2642,14 +2736,47 @@ class LlmReplyStrategy {
     const messages = this.messagesRepoFor(input.tenant.tenantId);
     const history = await messages.recent(input.conversationId, this.opts.historyLimit ?? 20);
     const historyMessages = messagesToChatHistory2(history);
-    const systemPrompt = [BASE_SYSTEM_PROMPT, this.opts.template.systemPromptFragment].filter(Boolean).join(`
-
-`);
     const chat = this.opts.resolveChat(input.tenant.tenantId);
-    const reply = await chat.complete([{ role: "system", content: systemPrompt }, ...historyMessages], {
+    const llmOpts = {
       temperature: this.opts.temperature ?? 0.7,
       numPredict: this.opts.maxOutputTokens ?? 600
-    });
+    };
+    let tools = [];
+    if (this.opts.resolveTools) {
+      try {
+        tools = await this.opts.resolveTools({
+          tenantId: input.tenant.tenantId,
+          conversationId: input.conversationId
+        });
+      } catch {
+        tools = [];
+      }
+    }
+    const toolsActive = tools.length > 0 && typeof chat.completeWithTools === "function";
+    const systemPrompt = [
+      BASE_SYSTEM_PROMPT,
+      toolsActive ? "Если для ответа есть подходящий инструмент (например, расчёт курса обмена) — " + "ОБЯЗАТЕЛЬНО вызови его и дай конкретные числа. Не отсылай к оператору, если можешь " + "ответить инструментом." : "",
+      this.opts.template.systemPromptFragment
+    ].filter(Boolean).join(`
+
+`);
+    const msgs = [
+      { role: "system", content: systemPrompt },
+      ...historyMessages
+    ];
+    let reply;
+    if (toolsActive) {
+      const loop = await runToolLoop({
+        chat,
+        messages: msgs,
+        tools,
+        llmOpts,
+        maxCycles: DEFAULT_MAX_TOOL_CYCLES
+      });
+      reply = loop.content ?? await chat.complete(msgs, llmOpts);
+    } else {
+      reply = await chat.complete(msgs, llmOpts);
+    }
     if (reply.trim().length === 0)
       return null;
     return [

package/dist/lead-advance.d.ts

@@ -0,0 +1,26 @@
+import type { Db } from "./dal/types.ts";
+/**
+ * Find-or-create лид для (tenant, contact) на активной воронке тенанта и
+ * продвигает его вперёд до фазы, соответствующей текущей sales-стадии диалога.
+ * Двигает ТОЛЬКО вперёд (по position); назад не откатывает.
+ *
+ * Обновляет lead.state + lead.stageDefinitionId синхронно (как admin-leads /
+ * field-extractor). Работает поверх DB-воронки (stage_definitions), а не
+ * template.funnelStages — это «живая» позиция в кастомной воронке тенанта.
+ *
+ * Возвращает null если у тенанта нет активной воронки со стадиями.
+ */
+export declare function ensureAndAdvanceLeadByPhase(opts: {
+    db: Db;
+    tenantId: number;
+    contactId: number;
+    /** sales-стадия из stage-classifier (opener|qualify|pitch|objection|close). */
+    salesStage: string;
+    nowEpoch: number;
+}): Promise<{
+    leadId: number;
+    stageSlug: string;
+    created: boolean;
+    advanced: boolean;
+} | null>;
+//# sourceMappingURL=lead-advance.d.ts.map

package/dist/lead-advance.d.ts.map

@@ -0,0 +1 @@
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package/dist/notifications.d.ts.map

@@ -1 +1 @@
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package/dist/process-inbound.d.ts

@@ -1,6 +1,6 @@
 import type { Inbound, OutboundEnvelope } from "@chatman-media/channel-core";
 import type { VerticalTemplate } from "@chatman-media/verticals";
-import type { ChannelIdentitiesRepo, ContactsRepo, ConversationsRepo, MessagesRepo, OutboundQueueRepo } from "./dal/index.ts";
+import type { ChannelIdentitiesRepo, ContactsRepo, ConversationsRepo, LeadsRepo, MessagesRepo, OutboundQueueRepo } from "./dal/index.ts";
 import { type MemoryExtractor } from "./memory-extractor.ts";
 import { type StageClassifier } from "./stage-classifier.ts";
 import type { ITranscriber } from "./transcriber.ts";
@@ -37,6 +37,13 @@ export interface ProcessInboundDeps {
     conversations: ConversationsRepo;
     messages: MessagesRepo;
     outbound: OutboundQueueRepo;
+    /**
+     * Опциональный LeadsRepo. Если задан вместе с `template` и `stageClassifier`,
+     * pipeline авто-создаёт Lead, как только цель/интент клиента определён
+     * (stage classifier вернул стадию ≠ "opener"). Без него лиды не создаются
+     * из диалога (legacy-поведение).
+     */
+    leads?: LeadsRepo;
     /** Стратегия ответа. null = pipeline сохраняет inbound и не отвечает. */
     reply?: ReplyStrategy | null;
     /**

package/dist/process-inbound.d.ts.map

@@ -1 +1 @@
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package/dist/reply-strategy/llm-reply.d.ts

@@ -1,4 +1,5 @@
 import type { OutboundEnvelope } from "@chatman-media/channel-core";
+import { type AnyRagTool } from "@chatman-media/kb";
 import type { ChatClient } from "@chatman-media/llm-router";
 import type { VerticalTemplate } from "@chatman-media/verticals";
 import type { MessagesRepo } from "../dal/messages.ts";
@@ -46,6 +47,16 @@ export interface LlmReplyStrategyOpts {
         tenantId: number;
         contactId: number;
     }) => Promise<boolean>;
+    /**
+     * Опциональный резолвер agentic-инструментов (напр. расчёт курса обмена).
+     * Если задан и вернул непустой список, а ChatClient умеет completeWithTools —
+     * strategy прогоняет tool-loop, чтобы бот мог дать конкретный ответ
+     * (курс/сумму) даже без RAG/эмбеддингов, а не уходить в «уточню у партнёра».
+     */
+    resolveTools?: (input: {
+        tenantId: number;
+        conversationId: number;
+    }) => Promise<AnyRagTool[]> | AnyRagTool[];
 }
 export declare class LlmReplyStrategy implements ReplyStrategy {
     private readonly opts;

package/dist/reply-strategy/llm-reply.d.ts.map

@@ -1 +1 @@
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package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@chatman-media/conversation-engine",
-  "version": "1.8.0",
+  "version": "1.9.0",
   "description": "Channel-agnostic pipeline обработки inbound сообщений: contact-resolve → conversation lookup → mode routing → AI-reply / queued / human → outbound. Сердце data plane.",
   "type": "module",
   "main": "./dist/index.js",