@chat21/chat21-web-widget 5.1.34 → 5.2.1

package/src/app/sass/_variables.scss

@@ -37,6 +37,8 @@
     --chat-footer-height: 64px;
     --chat-footer-logo-height: 30px;
     --chat-footer-border-radius: 16px;
+    --chat-footer-stream-button-height: 72px;
+    --chat-footer-stream-button-padding: 10px 0;
     --chat-footer-background-color: #f6f7fb;
     --chat-footer-color: #1a1a1a;
     --chat-footer-border-color-error: #aa0404;

package/src/app/sass/animations.scss

@@ -1,4 +1,22 @@
-@import 'variables';
+$trasp-black: rgba(0, 0, 0, 0.8);
+
+/**
+ * Respect the user's reduced-motion preference (WCAG 2.3.3 Animation from Interactions).
+ * When `prefers-reduced-motion: reduce` is active, neutralize all CSS animations and transitions
+ * inside the widget so users do not experience non-essential motion.
+ */
+@media (prefers-reduced-motion: reduce) {
+    chat-root *,
+    chat-root *::before,
+    chat-root *::after {
+        animation-duration: 0.001ms !important;
+        animation-iteration-count: 1 !important;
+        animation-delay: 0ms !important;
+        transition-duration: 0.001ms !important;
+        transition-delay: 0ms !important;
+        scroll-behavior: auto !important;
+    }
+}
 
 /**
  * ----------------------------------------

package/src/app/shims/onnxruntime-web-wasm.ts

@@ -0,0 +1,4 @@
+export * from "onnxruntime-web";
+import * as ort from "onnxruntime-web";
+
+export default ort;

package/src/app/utils/globals.ts

@@ -36,6 +36,14 @@ export class Globals {
   isMobile: boolean;
   isLogged: boolean;
   soundEnabled: boolean;
+  /** Volume for the keyboard typing-indicator sound during voice sessions. Range 0.0–1.0. */
+  keyboardSoundVolume: number;
+  /**
+   * Filename (local) or absolute URL (remote) for the keyboard typing-indicator sound.
+   * Local: bare filename resolved against `baseLocation + '/assets/sounds/'` (e.g. `'keyboard.mp3'`).
+   * Remote: full URL starting with `http://` or `https://`.
+   */
+  keyboardSoundFile: string;
   BUILD_VERSION: String;
   baseLocation: string;
   availableAgents: Array<UserAgent> = [];
@@ -117,6 +125,7 @@ export class Globals {
   WAITING_TIME_NOT_FOUND: string;
   CLOSED: string;
   LABEL_PREVIEW: string;
+  BUTTON_OPEN_CHAT: string;
 
   // ============ BEGIN: EXTERNAL PARAMETERS ==============//
   autoStart: boolean;
@@ -219,6 +228,7 @@ export class Globals {
   showEmojiFooterButton: boolean // *******  new ********
   showAttachmentFooterButton: boolean // *******  new ********
   showAudioRecorderFooterButton: boolean // *******  new ********
+  showAudioStreamFooterButton: boolean // *******  new ********
 
   allowedOnSpecificUrl: boolean // *******  new ********
   allowedOnSpecificUrlList: Array<string> // *******  new ********
@@ -435,6 +445,8 @@ export class Globals {
     this.showAttachmentFooterButton = true;
     /** show/hide rec audio option in footer chat-detail page */
     this.showAudioRecorderFooterButton = true;
+    /** show/hide stream audio option in footer chat-detail page */
+    this.showAudioStreamFooterButton = false;
     /** enabled to set a list of pattern url able to load the widget **/
     this.allowedOnSpecificUrl = false
     /** set a list of pattern url able to load the widget */
@@ -462,6 +474,8 @@ export class Globals {
     this.BUILD_VERSION = 'v.' + environment.version;
 
     this.soundEnabled = true;
+    this.keyboardSoundVolume = 0.3;
+    this.keyboardSoundFile = 'keyboard.mp3';
 
     this.conversationsBadge = 0;
 

package/src/app/utils/utils-resources.ts

@@ -7,7 +7,7 @@ export const BRAND_BASE_INFO: { [key: string] : string} ={
     FAVICON: "https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v13-300x300.png",
     META_TITLE:"Design Studio",
     LOGO_CHAT:"https://widget.tiledesk.com/v2/assets/images/tiledesk_logo_white_small.svg",
-    POWERED_BY:"<a tabindex='-1' target='_blank' ref='https://www.tiledesk.com/?utm_source=widget'><img src='https://support-pre.tiledesk.com/dashboard/assets/img/logos/tiledesk-solo_logo_new_gray.svg'/><span>Powered by Tiledesk</span></a>",
+    POWERED_BY:"<a target='_blank' rel='noopener noreferrer' href='https://www.tiledesk.com/?utm_source=widget'><img src='https://support-pre.tiledesk.com/dashboard/assets/img/logos/tiledesk-solo_logo_new_gray.svg' alt=''/><span>Powered by Tiledesk</span></a>",
 }
 
 export const LOGOS_ITEMS: { [key: string] : { label: string, icon: string }} ={

package/src/assets/i18n/en.json

@@ -1,101 +1,129 @@
 {
-    "LABEL_PLACEHOLDER": "Type your message..",
-    "LABEL_START_NW_CONV": "New conversation",
-    "LABEL_WHATSAPP": "Message us",
-    "LABEL_SELECT_TOPIC": "Select a topic",
-    "LABEL_COMPLETE_FORM": "Complete the form to start a conversation with the next available agent.",
-    "LABEL_FIELD_NAME": "Name",
-    "LABEL_ERROR_FIELD_NAME": "Required field (minimum 5 characters).",
-    "LABEL_FIELD_EMAIL": "Email",
-    "LABEL_ERROR_FIELD_EMAIL": "Enter a valid email address.",
-    "LABEL_ERROR_FIELD_REQUIRED":"Required field",
-    "LABEL_WRITING": "is writing...",
-    "LABEL_SEND_NEW_MESSAGE": "Send a new message",
-    "AGENT_NOT_AVAILABLE": " Offline",
-    "AGENT_AVAILABLE": " Online",
-    "GUEST_LABEL": "Guest",
-    "ALL_AGENTS_OFFLINE_LABEL": "All operators are offline at the moment",
-    "LABEL_LOADING": "Loading...",
-    "LABEL_THINKING": "thinking",
-    "CALLOUT_TITLE_PLACEHOLDER": "🖐 Need Help?",
-    "CALLOUT_MSG_PLACEHOLDER": "Click here and start chatting with us!",
-    "CUSTOMER_SATISFACTION": "Customer satisfaction",
-    "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "your opinion on our customer service",
-    "DOWNLOAD_TRANSCRIPT": "Download transcript",
-    "BACK": "Back",
-    "CONTINUE": "Continue",
-    "YOUR_RATING": "your rating",
-    "WRITE_YOUR_OPINION": "Write your opinion ... (optional)",
-    "SUBMIT": "Submit",
-    "THANK_YOU_FOR_YOUR_EVALUATION": "Thank you for your evaluation",
-    "YOUR_RATING_HAS_BEEN_RECEIVED": "your rating has been received",
-    "ALERT_LEAVE_CHAT": "Do you want to leave the chat?",
-    "YES": "Yes",
-    "NO": "No",
-    "BUTTON_CLOSE_TO_ICON": "Minimize chat",
-    "BUTTON_EDIT_PROFILE": "Update profile",
-    "RATE_CHAT": "Rate chat",
-    "WELCOME_TITLE": "Hi, welcome to Tiledesk 👋",
-    "WELCOME_MSG": "How can we help?",
-    "WELCOME": "Welcome",
-    "OPTIONS": "options",
-    "SOUND_OFF": "Sound off",
-    "SOUND_ON": "Sound on",
-    "LOGOUT": "Logout",
-    "CLOSE": "Close",
-    "RESTART":"Restart",
-    "PREV_CONVERSATIONS": "Your conversations",
-    "YOU": "You",
-    "SHOW_ALL_CONV": "show all",
-    "START_A_CONVERSATION": "Start a conversation",
-    "NO_CONVERSATION": "No conversation",
-    "SEE_PREVIOUS": "see previous",
-    "WAITING_TIME_FOUND": "The team typically replies in $reply_time",
-    "WAITING_TIME_NOT_FOUND": "The team will reply as soon as possible",
-    "CLOSED": "CLOSED",
-    "CLOSE_CHAT": "Close chat",
-    "MINIMIZE":"Minimize window",
-    "MAXIMIZE":"Expand window",
-    "CENTER":"Center",
-    "CONFIRM_CLOSE_CHAT":"Are you sure you want to close this chat?",
-    
-    "INFO_SUPPORT_USER_ADDED_SUBJECT":"you",
-    "INFO_SUPPORT_USER_ADDED_YOU_VERB":"have been added to ",
-    "INFO_SUPPORT_USER_ADDED_COMPLEMENT":"joined",
-    "INFO_SUPPORT_USER_ADDED_VERB":"the chat",
-    "INFO_SUPPORT_CHAT_REOPENED":"Chat reopened",
-    "INFO_SUPPORT_CHAT_CLOSED":"Chat closed",
-    "INFO_SUPPORT_LEAD_UPDATED":"Lead updated",
-    "INFO_SUPPORT_MEMBER_LEFT_GROUP":"removed from group",
-    "INFO_SUPPORT_MEMBER_ABANDONED_GROUP":"has left the conversation",
-    "INFO_A_NEW_SUPPORT_REQUEST_HAS_BEEN_ASSIGNED_TO_YOU": "A new support request has been assigned to you",
-    
-    "LABEL_PRECHAT_USER_FULLNAME": "Full name",
-    "LABEL_PRECHAT_USER_EMAIL": "Email",
-    "LABEL_PRECHAT_USER_EMAIL_ERROR": "Invalid email address",
-    "LABEL_PRECHAT_USER_PHONE": "Phone",
-    "LABEL_PRECHAT_USER_PHONE_ERROR": "Phone is required",
-    "LABEL_PRECHAT_FIRST_MESSAGE": "Your message for the support team",
-    "LABEL_PRECHAT_STATIC_TERMS_PRIVACY": "Before proceeding in the conversation please agree to our <a href='https://tiledesk.com/termsofservice/' target='_blank'>Terms</a> and <a href='https://tiledesk.com/privacy.html' target='_blank'>Privacy Policy</a>",
-    "LABEL_PRECHAT_ACCEPT_TERMS_PRIVACY": "I agree",
-    "PRECHAT_REQUIRED_ERROR": "This field is required",
-
-    "TICKET_TAKING":"The request has been received and the assistance staff is dealing with it.\nTo add more comments, reply to this email.",
-    
-    "LABEL_TODAY": "today",
-    "LABEL_TOMORROW": "yesterday",
-    "LABEL_LAST_ACCESS": "last access",
-    "LABEL_TO": "at",
-    "ARRAY_DAYS": ["Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday", "Sunday"],
-
-    "SENT_AN_ATTACHMENT": "sent an attachment",
-    "SENT_AN_IMAGE":"sent an image",
-
-    "LABEL_PREVIEW": "Preview",
-    "SWITCH_TO": "Or switch to:",
-    "CONNECTION_NETWORK_ERROR": "Our apologies. There was some trouble connecting to network",
-    "EMOJI_NOT_ELLOWED":"Emoji not allowed",
-    "DOMAIN_NOT_ALLOWED":"URL contains a non-allowed domain",
-    "MAX_ATTACHMENT": "Max allowed size {{FILE_SIZE_LIMIT}}Mb",
-    "EMOJI": "Emoji"
-}
+  "LABEL_PLACEHOLDER": "Type your message..",
+  "LABEL_START_NW_CONV": "New conversation",
+  "LABEL_WHATSAPP": "Message us",
+  "LABEL_SELECT_TOPIC": "Select a topic",
+  "LABEL_COMPLETE_FORM": "Complete the form to start a conversation with the next available agent.",
+  "LABEL_FIELD_NAME": "Name",
+  "LABEL_ERROR_FIELD_NAME": "Required field (minimum 5 characters).",
+  "LABEL_FIELD_EMAIL": "Email",
+  "LABEL_ERROR_FIELD_EMAIL": "Enter a valid email address.",
+  "LABEL_ERROR_FIELD_REQUIRED": "Required field",
+  "LABEL_WRITING": "is writing...",
+  "LABEL_SEND_NEW_MESSAGE": "Send a new message",
+  "AGENT_NOT_AVAILABLE": " Offline",
+  "AGENT_AVAILABLE": " Online",
+  "GUEST_LABEL": "Guest",
+  "ALL_AGENTS_OFFLINE_LABEL": "All operators are offline at the moment",
+  "LABEL_LOADING": "Loading...",
+  "LABEL_THINKING": "thinking",
+  "CALLOUT_TITLE_PLACEHOLDER": "🖐 Need Help?",
+  "CALLOUT_MSG_PLACEHOLDER": "Click here and start chatting with us!",
+  "CUSTOMER_SATISFACTION": "Customer satisfaction",
+  "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "your opinion on our customer service",
+  "DOWNLOAD_TRANSCRIPT": "Download transcript",
+  "BACK": "Back",
+  "CONTINUE": "Continue",
+  "YOUR_RATING": "your rating",
+  "WRITE_YOUR_OPINION": "Write your opinion ... (optional)",
+  "SUBMIT": "Submit",
+  "THANK_YOU_FOR_YOUR_EVALUATION": "Thank you for your evaluation",
+  "YOUR_RATING_HAS_BEEN_RECEIVED": "your rating has been received",
+  "ALERT_LEAVE_CHAT": "Do you want to leave the chat?",
+  "YES": "Yes",
+  "NO": "No",
+  "BUTTON_CLOSE_TO_ICON": "Minimize chat",
+  "BUTTON_EDIT_PROFILE": "Update profile",
+  "RATE_CHAT": "Rate chat",
+  "WELCOME_TITLE": "Hi, welcome to Tiledesk 👋",
+  "WELCOME_MSG": "How can we help?",
+  "WELCOME": "Welcome",
+  "OPTIONS": "options",
+  "SOUND_OFF": "Sound off",
+  "SOUND_ON": "Sound on",
+  "LOGOUT": "Logout",
+  "CLOSE": "Close",
+  "RESTART": "Restart",
+  "PREV_CONVERSATIONS": "Your conversations",
+  "YOU": "You",
+  "SHOW_ALL_CONV": "show all",
+  "START_A_CONVERSATION": "Start a conversation",
+  "NO_CONVERSATION": "No conversation",
+  "SEE_PREVIOUS": "see previous",
+  "WAITING_TIME_FOUND": "The team typically replies in $reply_time",
+  "WAITING_TIME_NOT_FOUND": "The team will reply as soon as possible",
+  "CLOSED": "CLOSED",
+  "CLOSE_CHAT": "Close chat",
+  "MINIMIZE": "Minimize window",
+  "MAXIMIZE": "Expand window",
+  "CENTER": "Center",
+  "CONFIRM_CLOSE_CHAT": "Are you sure you want to close this chat?",
+  "INFO_SUPPORT_USER_ADDED_SUBJECT": "you",
+  "INFO_SUPPORT_USER_ADDED_YOU_VERB": "have been added to ",
+  "INFO_SUPPORT_USER_ADDED_COMPLEMENT": "joined",
+  "INFO_SUPPORT_USER_ADDED_VERB": "the chat",
+  "INFO_SUPPORT_CHAT_REOPENED": "Chat reopened",
+  "INFO_SUPPORT_CHAT_CLOSED": "Chat closed",
+  "INFO_SUPPORT_LEAD_UPDATED": "Lead updated",
+  "INFO_SUPPORT_MEMBER_LEFT_GROUP": "removed from group",
+  "INFO_SUPPORT_MEMBER_ABANDONED_GROUP": "has left the conversation",
+  "INFO_A_NEW_SUPPORT_REQUEST_HAS_BEEN_ASSIGNED_TO_YOU": "A new support request has been assigned to you",
+  "LABEL_PRECHAT_USER_FULLNAME": "Full name",
+  "LABEL_PRECHAT_USER_EMAIL": "Email",
+  "LABEL_PRECHAT_USER_EMAIL_ERROR": "Invalid email address",
+  "LABEL_PRECHAT_USER_PHONE": "Phone",
+  "LABEL_PRECHAT_USER_PHONE_ERROR": "Phone is required",
+  "LABEL_PRECHAT_FIRST_MESSAGE": "Your message for the support team",
+  "LABEL_PRECHAT_STATIC_TERMS_PRIVACY": "Before proceeding in the conversation please agree to our <a href='https://tiledesk.com/termsofservice/' target='_blank'>Terms</a> and <a href='https://tiledesk.com/privacy.html' target='_blank'>Privacy Policy</a>",
+  "LABEL_PRECHAT_ACCEPT_TERMS_PRIVACY": "I agree",
+  "PRECHAT_REQUIRED_ERROR": "This field is required",
+  "TICKET_TAKING": "The request has been received and the assistance staff is dealing with it.\nTo add more comments, reply to this email.",
+  "LABEL_TODAY": "today",
+  "LABEL_TOMORROW": "yesterday",
+  "LABEL_LAST_ACCESS": "last access",
+  "LABEL_TO": "at",
+  "ARRAY_DAYS": [
+    "Monday",
+    "Tuesday",
+    "Wednesday",
+    "Thursday",
+    "Friday",
+    "Saturday",
+    "Sunday"
+  ],
+  "SENT_AN_ATTACHMENT": "sent an attachment",
+  "SENT_AN_IMAGE": "sent an image",
+  "LABEL_PREVIEW": "Preview",
+  "SWITCH_TO": "Or switch to:",
+  "CONNECTION_NETWORK_ERROR": "Our apologies. There was some trouble connecting to network",
+  "EMOJI_NOT_ELLOWED": "Emoji not allowed",
+  "DOMAIN_NOT_ALLOWED": "URL contains a non-allowed domain",
+  "MAX_ATTACHMENT": "Max allowed size {{FILE_SIZE_LIMIT}}Mb",
+  "MAX_ATTACHMENT_ERROR": "The file exceeds the maximum allowed size",
+  "EMOJI": "Emoji",
+  "BUTTON_ATTACH_FILE": "Attach file",
+  "BUTTON_SEND_MESSAGE": "Send message",
+  "BUTTON_RECORD_AUDIO": "Hold to record an audio message",
+  "BUTTON_DELETE_AUDIO": "Delete recording",
+  "BUTTON_SEND_AUDIO": "Send audio message",
+  "BUTTON_PLAY_AUDIO": "Play audio",
+  "BUTTON_PAUSE_AUDIO": "Pause audio",
+  "BUTTON_LIKE_MESSAGE": "Like message",
+  "BUTTON_UNLIKE_MESSAGE": "Dislike message",
+  "BUTTON_OPEN_CHAT": "Open chat",
+  "BUTTON_CLOSE_PANEL": "Close panel",
+  "CONVERSATION_LOG_LABEL": "Conversation messages",
+  "BUTTON_OPEN_DETAIL": "Open conversation detail",
+  "BUTTON_ALL_CONVERSATIONS": "All conversations",
+  "BUTTON_SCROLL_TO_BOTTOM": "Scroll to last message",
+  "BUTTON_CLOSE_PREVIEW": "Close preview",
+  "CAROUSEL_PREVIOUS": "Previous slide",
+  "CAROUSEL_NEXT": "Next slide",
+  "CAROUSEL_LABEL": "Cards carousel",
+  "CAROUSEL_SLIDE_LABEL": "Slide {current} of {total}",
+  "SKIP_TO_COMPOSER": "Skip to message composer",
+  "STREAM_AUDIO": "Use voice mode",
+  "VOICE_CONNECTING": "Connecting...",
+  "VOICE_LISTENING": "Listening...",
+  "VOICE_PROCESSING": "Processing..."
+}

package/src/assets/i18n/es.json

@@ -1,101 +1,129 @@
 {
-    "LABEL_PLACEHOLDER": "escribe tu mensaje..",
-    "LABEL_START_NW_CONV": "Nueva conversación",
-    "LABEL_WHATSAPP": "Envíanos un mensaje",
-    "LABEL_SELECT_TOPIC": "Elige un tema",
-    "LABEL_COMPLETE_FORM": "Complete el formulario para iniciar una conversación con el próximo agente disponible.",
-    "LABEL_FIELD_NAME": "Nombre",
-    "LABEL_ERROR_FIELD_NAME": "Campo obligatorio (mínimo 5 caracteres).",
-    "LABEL_FIELD_EMAIL": "Email",
-    "LABEL_ERROR_FIELD_EMAIL": "Introduzca una dirección de correo electrónico válida.",
-    "LABEL_ERROR_FIELD_REQUIRED": "Campo obligatorio",
-    "LABEL_WRITING": "esta escribiendo...",
-    "LABEL_SEND_NEW_MESSAGE": "Enviar un mensaje nuevo",
-    "AGENT_NOT_AVAILABLE": " Fuera de línea",
-    "AGENT_AVAILABLE": " En línea",
-    "GUEST_LABEL": "Huésped",
-    "ALL_AGENTS_OFFLINE_LABEL": "Todos los operadores están desconectados en este momento.",
-    "LABEL_LOADING": "Cargando...",
-    "LABEL_THINKING": "pensando",
-    "CALLOUT_TITLE_PLACEHOLDER": "🖐 ¿Necesitas ayuda?",
-    "CALLOUT_MSG_PLACEHOLDER": "¡Haz clic aquí y comienza a chatear con nosotros!",
-    "CUSTOMER_SATISFACTION": "La satisfacción del cliente",
-    "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "su opinión sobre nuestro servicio al cliente",
-    "DOWNLOAD_TRANSCRIPT": "Descargar transcripción",
-    "BACK": "Atrás",
-    "CONTINUE": "Continuar",
-    "YOUR_RATING": "tu clasificación",
-    "WRITE_YOUR_OPINION": "Escribe tu opinión ... (opcional)",
-    "SUBMIT": "Enviar",
-    "THANK_YOU_FOR_YOUR_EVALUATION": "Gracias por tu evaluación",
-    "YOUR_RATING_HAS_BEEN_RECEIVED": "su voto ha sido recibido",
-    "ALERT_LEAVE_CHAT": "quieres salir del chat?",
-    "YES": "Si",
-    "NO": "No",
-    "BUTTON_CLOSE_TO_ICON": "Minimiza el chat",
-    "BUTTON_EDIT_PROFILE": "Actualización del perfil",
-    "RATE_CHAT": "Califica el chat",
-    "WELCOME_TITLE": "Hola, bienvenido a Tiledesk 👋",
-    "WELCOME_MSG": "¿Cómo podemos ayudar?",
-    "WELCOME": "Podemos",
-    "OPTIONS": "opciones",
-    "SOUND_OFF": "Sonido apagado",
-    "SOUND_ON": "Sonido encendido",
-    "LOGOUT": "Cerrar sesión",
-    "CLOSE": "cerca",
-    "RESTART":"Reiniciar",
-    "PREV_CONVERSATIONS": "Tus conversaciones",
-    "YOU": "Tú",
-    "SHOW_ALL_CONV": "mostrar todo",
-    "START_A_CONVERSATION": "Iniciar una conversación",
-    "NO_CONVERSATION": "Sin conversación",
-    "SEE_PREVIOUS": "ver anterior",
-    "WAITING_TIME_FOUND": "El equipo típicamente responde en $reply_time",
-    "WAITING_TIME_NOT_FOUND": "El equipo responderá lo antes posible",
-    "CLOSED": "CERRADA",
-    "CLOSE_CHAT": "Cerrar chat",
-    "MINIMIZE":" Minimizar ventana",
-    "MAXIMIZE":"Expandir ventana",
-    "CENTER":"Centrar",
-    "CONFIRM_CLOSE_CHAT":"¿Estás seguro de que quieres cerrar este chat?",
-
-    "INFO_SUPPORT_USER_ADDED_SUBJECT":"tú",
-    "INFO_SUPPORT_USER_ADDED_YOU_VERB":"han sido agregados a ",
-    "INFO_SUPPORT_USER_ADDED_COMPLEMENT":"joined",
-    "INFO_SUPPORT_USER_ADDED_VERB":"el chat",
-    "INFO_SUPPORT_CHAT_REOPENED":"Chat reabierto",
-    "INFO_SUPPORT_CHAT_CLOSED":"Chat cerrada",
-    "INFO_SUPPORT_LEAD_UPDATED":"Cliente potencial actualizado",
-    "INFO_SUPPORT_MEMBER_LEFT_GROUP":"eliminado del grupo",
-    "INFO_SUPPORT_MEMBER_ABANDONED_GROUP":"abandonó la conversación",
-    "INFO_A_NEW_SUPPORT_REQUEST_HAS_BEEN_ASSIGNED_TO_YOU": "Se le ha asignado una nueva solicitud de soporte",
-    
-    "LABEL_PRECHAT_USER_FULLNAME": "Nombre completo",
-    "LABEL_PRECHAT_USER_EMAIL": "Correo electrónico",
-    "LABEL_PRECHAT_USER_EMAIL_ERROR": "Dirección de correo electrónico no válida",
-    "LABEL_PRECHAT_USER_PHONE": "Teléfono",
-    "LABEL_PRECHAT_USER_PHONE_ERROR": "Se requiere teléfono",
-    "LABEL_PRECHAT_FIRST_MESSAGE": "Tu mensaje para el equipo de soporte",
-    "LABEL_PRECHAT_STATIC_TERMS_PRIVACY": "Antes de continuar con la conversación, acepte nuestros <a href='https://tiledesk.com/termsofservice/' target='_blank'>Términos</a> y <a href='https:/ /tiledesk.com/privacy.html' target='_blank'>Política de privacidad</a>",
-    "LABEL_PRECHAT_ACCEPT_TERMS_PRIVACY": "Acepto",
-    "PRECHAT_REQUIRED_ERROR": "Este campo es obligatorio",
-    
-    "TICKET_TAKING":"La solicitud ha sido recibida y el personal de asistencia está tratando con ella. \nPara agregar más comentarios, responda a este correo electrónico.",
-    
-    "LABEL_TODAY": "hoy",
-    "LABEL_TOMORROW": "ayer",
-    "LABEL_LAST_ACCESS": "ultimo acceso",
-    "LABEL_TO": "a",
-    "ARRAY_DAYS": ["Lunes", "Martes", "Miércoles", "Jueves", "Viernes", "Sábado", "Domingo"],
-    
-    "SENT_AN_ATTACHMENT": "envió un archivo adjunto",
-    "SENT_AN_IMAGE": "envió una imagen",
-
-    "LABEL_PREVIEW": "Avance",
-    "SWITCH_TO":"O cambiar a:",
-    "CONNECTION_NETWORK_ERROR": "Nuestras disculpas. Hubo algunos problemas para conectarse a la red",
-    "EMOJI_NOT_ELLOWED":"Emoji no permitido",
-    "DOMAIN_NOT_ALLOWED":"La URL contiene un dominio no permitido",
-    "MAX_ATTACHMENT": "Tamaño máximo permitido {{FILE_SIZE_LIMIT}}Mb",
-    "EMOJI": "Emoji"
-}
+  "LABEL_PLACEHOLDER": "escribe tu mensaje..",
+  "LABEL_START_NW_CONV": "Nueva conversación",
+  "LABEL_WHATSAPP": "Envíanos un mensaje",
+  "LABEL_SELECT_TOPIC": "Elige un tema",
+  "LABEL_COMPLETE_FORM": "Complete el formulario para iniciar una conversación con el próximo agente disponible.",
+  "LABEL_FIELD_NAME": "Nombre",
+  "LABEL_ERROR_FIELD_NAME": "Campo obligatorio (mínimo 5 caracteres).",
+  "LABEL_FIELD_EMAIL": "Email",
+  "LABEL_ERROR_FIELD_EMAIL": "Introduzca una dirección de correo electrónico válida.",
+  "LABEL_ERROR_FIELD_REQUIRED": "Campo obligatorio",
+  "LABEL_WRITING": "esta escribiendo...",
+  "LABEL_SEND_NEW_MESSAGE": "Enviar un mensaje nuevo",
+  "AGENT_NOT_AVAILABLE": " Fuera de línea",
+  "AGENT_AVAILABLE": " En línea",
+  "GUEST_LABEL": "Huésped",
+  "ALL_AGENTS_OFFLINE_LABEL": "Todos los operadores están desconectados en este momento.",
+  "LABEL_LOADING": "Cargando...",
+  "LABEL_THINKING": "pensando",
+  "CALLOUT_TITLE_PLACEHOLDER": "🖐 ¿Necesitas ayuda?",
+  "CALLOUT_MSG_PLACEHOLDER": "¡Haz clic aquí y comienza a chatear con nosotros!",
+  "CUSTOMER_SATISFACTION": "La satisfacción del cliente",
+  "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "su opinión sobre nuestro servicio al cliente",
+  "DOWNLOAD_TRANSCRIPT": "Descargar transcripción",
+  "BACK": "Atrás",
+  "CONTINUE": "Continuar",
+  "YOUR_RATING": "tu clasificación",
+  "WRITE_YOUR_OPINION": "Escribe tu opinión ... (opcional)",
+  "SUBMIT": "Enviar",
+  "THANK_YOU_FOR_YOUR_EVALUATION": "Gracias por tu evaluación",
+  "YOUR_RATING_HAS_BEEN_RECEIVED": "su voto ha sido recibido",
+  "ALERT_LEAVE_CHAT": "quieres salir del chat?",
+  "YES": "Si",
+  "NO": "No",
+  "BUTTON_CLOSE_TO_ICON": "Minimiza el chat",
+  "BUTTON_EDIT_PROFILE": "Actualización del perfil",
+  "RATE_CHAT": "Califica el chat",
+  "WELCOME_TITLE": "Hola, bienvenido a Tiledesk 👋",
+  "WELCOME_MSG": "¿Cómo podemos ayudar?",
+  "WELCOME": "Podemos",
+  "OPTIONS": "opciones",
+  "SOUND_OFF": "Sonido apagado",
+  "SOUND_ON": "Sonido encendido",
+  "LOGOUT": "Cerrar sesión",
+  "CLOSE": "cerca",
+  "RESTART": "Reiniciar",
+  "PREV_CONVERSATIONS": "Tus conversaciones",
+  "YOU": "Tú",
+  "SHOW_ALL_CONV": "mostrar todo",
+  "START_A_CONVERSATION": "Iniciar una conversación",
+  "NO_CONVERSATION": "Sin conversación",
+  "SEE_PREVIOUS": "ver anterior",
+  "WAITING_TIME_FOUND": "El equipo típicamente responde en $reply_time",
+  "WAITING_TIME_NOT_FOUND": "El equipo responderá lo antes posible",
+  "CLOSED": "CERRADA",
+  "CLOSE_CHAT": "Cerrar chat",
+  "MINIMIZE": " Minimizar ventana",
+  "MAXIMIZE": "Expandir ventana",
+  "CENTER": "Centrar",
+  "CONFIRM_CLOSE_CHAT": "¿Estás seguro de que quieres cerrar este chat?",
+  "INFO_SUPPORT_USER_ADDED_SUBJECT": "tú",
+  "INFO_SUPPORT_USER_ADDED_YOU_VERB": "han sido agregados a ",
+  "INFO_SUPPORT_USER_ADDED_COMPLEMENT": "joined",
+  "INFO_SUPPORT_USER_ADDED_VERB": "el chat",
+  "INFO_SUPPORT_CHAT_REOPENED": "Chat reabierto",
+  "INFO_SUPPORT_CHAT_CLOSED": "Chat cerrada",
+  "INFO_SUPPORT_LEAD_UPDATED": "Cliente potencial actualizado",
+  "INFO_SUPPORT_MEMBER_LEFT_GROUP": "eliminado del grupo",
+  "INFO_SUPPORT_MEMBER_ABANDONED_GROUP": "abandonó la conversación",
+  "INFO_A_NEW_SUPPORT_REQUEST_HAS_BEEN_ASSIGNED_TO_YOU": "Se le ha asignado una nueva solicitud de soporte",
+  "LABEL_PRECHAT_USER_FULLNAME": "Nombre completo",
+  "LABEL_PRECHAT_USER_EMAIL": "Correo electrónico",
+  "LABEL_PRECHAT_USER_EMAIL_ERROR": "Dirección de correo electrónico no válida",
+  "LABEL_PRECHAT_USER_PHONE": "Teléfono",
+  "LABEL_PRECHAT_USER_PHONE_ERROR": "Se requiere teléfono",
+  "LABEL_PRECHAT_FIRST_MESSAGE": "Tu mensaje para el equipo de soporte",
+  "LABEL_PRECHAT_STATIC_TERMS_PRIVACY": "Antes de continuar con la conversación, acepte nuestros <a href='https://tiledesk.com/termsofservice/' target='_blank'>Términos</a> y <a href='https:/ /tiledesk.com/privacy.html' target='_blank'>Política de privacidad</a>",
+  "LABEL_PRECHAT_ACCEPT_TERMS_PRIVACY": "Acepto",
+  "PRECHAT_REQUIRED_ERROR": "Este campo es obligatorio",
+  "TICKET_TAKING": "La solicitud ha sido recibida y el personal de asistencia está tratando con ella. \nPara agregar más comentarios, responda a este correo electrónico.",
+  "LABEL_TODAY": "hoy",
+  "LABEL_TOMORROW": "ayer",
+  "LABEL_LAST_ACCESS": "ultimo acceso",
+  "LABEL_TO": "a",
+  "ARRAY_DAYS": [
+    "Lunes",
+    "Martes",
+    "Miércoles",
+    "Jueves",
+    "Viernes",
+    "Sábado",
+    "Domingo"
+  ],
+  "SENT_AN_ATTACHMENT": "envió un archivo adjunto",
+  "SENT_AN_IMAGE": "envió una imagen",
+  "LABEL_PREVIEW": "Avance",
+  "SWITCH_TO": "O cambiar a:",
+  "CONNECTION_NETWORK_ERROR": "Nuestras disculpas. Hubo algunos problemas para conectarse a la red",
+  "EMOJI_NOT_ELLOWED": "Emoji no permitido",
+  "DOMAIN_NOT_ALLOWED": "La URL contiene un dominio no permitido",
+  "MAX_ATTACHMENT": "Tamaño máximo permitido {{FILE_SIZE_LIMIT}}Mb",
+  "MAX_ATTACHMENT_ERROR": "El archivo supera el tamaño máximo permitido",
+  "EMOJI": "Emoji",
+  "BUTTON_ATTACH_FILE": "Adjuntar archivo",
+  "BUTTON_SEND_MESSAGE": "Enviar mensaje",
+  "BUTTON_RECORD_AUDIO": "Mantén pulsado para grabar un audio",
+  "BUTTON_DELETE_AUDIO": "Eliminar grabación",
+  "BUTTON_SEND_AUDIO": "Enviar mensaje de audio",
+  "BUTTON_PLAY_AUDIO": "Reproducir audio",
+  "BUTTON_PAUSE_AUDIO": "Pausar audio",
+  "BUTTON_LIKE_MESSAGE": "Me gusta",
+  "BUTTON_UNLIKE_MESSAGE": "No me gusta",
+  "BUTTON_OPEN_CHAT": "Abrir chat",
+  "BUTTON_CLOSE_PANEL": "Cerrar panel",
+  "CONVERSATION_LOG_LABEL": "Mensajes de la conversación",
+  "BUTTON_OPEN_DETAIL": "Abrir detalle de la conversación",
+  "BUTTON_ALL_CONVERSATIONS": "Todas las conversaciones",
+  "BUTTON_SCROLL_TO_BOTTOM": "Ir al último mensaje",
+  "BUTTON_CLOSE_PREVIEW": "Cerrar vista previa",
+  "CAROUSEL_PREVIOUS": "Diapositiva anterior",
+  "CAROUSEL_NEXT": "Diapositiva siguiente",
+  "CAROUSEL_LABEL": "Carrusel de tarjetas",
+  "CAROUSEL_SLIDE_LABEL": "Diapositiva {current} de {total}",
+  "SKIP_TO_COMPOSER": "Saltar al cuadro de mensaje",
+  "STREAM_AUDIO": "Usar modo de voz",
+  "VOICE_CONNECTING": "Conectando...",
+  "VOICE_LISTENING": "Escuchando...",
+  "VOICE_PROCESSING": "Procesando..."
+}