@chat21/chat21-web-widget 5.1.32-rc8 → 5.1.33-rc8

package/src/app/utils/globals.ts

@@ -117,6 +117,7 @@ export class Globals {
   WAITING_TIME_NOT_FOUND: string;
   CLOSED: string;
   LABEL_PREVIEW: string;
+  BUTTON_OPEN_CHAT: string;
 
   // ============ BEGIN: EXTERNAL PARAMETERS ==============//
   autoStart: boolean;
@@ -226,6 +227,7 @@ export class Globals {
   hasCalloutInWidgetConfig: boolean; // *******  new ********
 
   fontFamilySource: string; // *******  new ********
+  cssSource: string; // *******  new ********
 
   size: 'min' | 'max' | 'top'; // *******  new ********
 
@@ -448,6 +450,8 @@ export class Globals {
     this.hasCalloutInWidgetConfig = false;
     /** set widget size from 3 different positions: min, max, top */
     this.size = 'min';
+    /** remote CSS override URL (from window.tiledeskSettings.cssSource only) */
+    this.cssSource = '';
     /** enable to close the chat in conversation */
     this.closeChatInConversation = false;
     // ============ END: SET EXTERNAL PARAMETERS ==============//

package/src/app/utils/json-sources-utils.ts

@@ -0,0 +1,27 @@
+import { JsonSourceItem } from 'src/app/component/message/json-sources/json-sources.component';
+
+export function extractUrlsFromJsonSources(sources: JsonSourceItem[] | null | undefined): string[] {
+  return (sources || [])
+    .map((s) => (s?.link || '').trim())
+    .filter(Boolean);
+}
+
+export function mergeJsonSourcesMissingFields(
+  base: JsonSourceItem[],
+  previews: JsonSourceItem[]
+): JsonSourceItem[] {
+  const byUrl = new Map(previews.map((p) => [p.link, p]));
+  return base.map((cur) => {
+    const p = cur?.link ? byUrl.get(cur.link) : undefined;
+    if (!p) return cur;
+    return {
+      ...cur,
+      title: cur.title || p.title,
+      description: cur.description || p.description,
+      image: cur.image || p.image,
+      favicon: cur.favicon || p.favicon,
+      favicon_hd: cur.favicon_hd || p.favicon_hd
+    };
+  });
+}
+

package/src/app/utils/url-utils.ts

@@ -0,0 +1,98 @@
+export function extractUrlsFromText(text?: string, maxUrls = 20): string[] {
+  if (!text) return [];
+  const input = text.toString();
+  // Match candidates:
+  // - https?://...
+  // - www....
+  // - naked domains like google.it/path
+  // We later normalize + validate.
+  const candidateRegex =
+    /\b(?:https?:\/\/[^\s<>"'`)\]]+|www\.[^\s<>"'`)\]]+|[a-z0-9](?:[a-z0-9-]{0,61}[a-z0-9])?(?:\.[a-z0-9](?:[a-z0-9-]{0,61}[a-z0-9])?)+[^\s<>"'`)\]]*)/gi;
+  const matches = input.match(candidateRegex) || [];
+
+  const seen = new Set<string>();
+  const out: string[] = [];
+  for (const raw of matches) {
+    const normalized = normalizeAndValidateUrlCandidate(raw);
+    if (!normalized) continue;
+    if (seen.has(normalized)) continue;
+    seen.add(normalized);
+    out.push(normalized);
+    if (out.length >= maxUrls) break;
+  }
+  return out;
+}
+
+function normalizeAndValidateUrlCandidate(candidate: string): string | null {
+  if (!candidate) return null;
+  let s = candidate.trim();
+
+  // Drop surrounding punctuation/brackets commonly attached in text
+  s = s.replace(/^[("'<\[]+/, '').replace(/[)"'>\]]+$/, '');
+  // Drop trailing punctuation
+  s = s.replace(/[.,;:!?]+$/g, '').trim();
+  if (!s) return null;
+
+  // Reject emails quickly
+  if (s.includes('@')) return null;
+
+  // Add scheme if missing
+  if (/^www\./i.test(s)) {
+    s = `https://${s}`;
+  } else if (!/^https?:\/\//i.test(s)) {
+    s = `https://${s}`;
+  }
+
+  try {
+    const url = new URL(s);
+    const hostname = url.hostname.toLowerCase();
+
+    // must look like a real domain: contain a dot and a plausible TLD
+    if (!hostname.includes('.')) return null;
+    const tld = hostname.split('.').pop() || '';
+    if (tld.length < 2) return null;
+    if (!/^[a-z0-9-]+$/.test(tld)) return null;
+
+    // normalize: remove default port and trailing slash when path is '/'
+    url.hash = ''; // do not include fragments in "identity"
+    if (url.pathname === '/') url.pathname = '';
+    return url.toString();
+  } catch {
+    return null;
+  }
+}
+
+/**
+ * Best-effort "registrable domain" extractor.
+ * Examples:
+ * - "docs.example.com" -> "example.com"
+ * - "www.example.co.uk" -> "example.co.uk"
+ *
+ * This is a heuristic (no publicsuffix list) but works well for common cases.
+ */
+export function getTopLevelDomainFromHostname(hostname: string): string {
+  const host = (hostname || '').trim().toLowerCase().replace(/\.+$/, '');
+  const parts = host.split('.').filter(Boolean);
+  if (parts.length <= 2) return host;
+
+  const tld = parts[parts.length - 1];
+  const sld = parts[parts.length - 2];
+
+  // Heuristic for common ccTLD second-level domains (co.uk, com.au, etc.)
+  const commonSecondLevel = new Set(['co', 'com', 'org', 'net', 'gov', 'ac', 'edu']);
+  const isCcTld = tld.length === 2;
+  if (isCcTld && commonSecondLevel.has(sld) && parts.length >= 3) {
+    return parts.slice(-3).join('.');
+  }
+  return parts.slice(-2).join('.');
+}
+
+export function getTopLevelDomainFromUrl(url: string): string {
+  try {
+    const hostname = new URL(url).hostname.replace(/^www\./, '');
+    return getTopLevelDomainFromHostname(hostname);
+  } catch {
+    return '';
+  }
+}
+

package/src/app/utils/utils-resources.ts

@@ -7,7 +7,7 @@ export const BRAND_BASE_INFO: { [key: string] : string} ={
     FAVICON: "https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v13-300x300.png",
     META_TITLE:"Design Studio",
     LOGO_CHAT:"https://widget.tiledesk.com/v2/assets/images/tiledesk_logo_white_small.svg",
-    POWERED_BY:"<a tabindex='-1' target='_blank' ref='https://www.tiledesk.com/?utm_source=widget'><img src='https://support-pre.tiledesk.com/dashboard/assets/img/logos/tiledesk-solo_logo_new_gray.svg'/><span>Powered by Tiledesk</span></a>",
+    POWERED_BY:"<a target='_blank' rel='noopener noreferrer' href='https://www.tiledesk.com/?utm_source=widget'><img src='https://support-pre.tiledesk.com/dashboard/assets/img/logos/tiledesk-solo_logo_new_gray.svg' alt=''/><span>Powered by Tiledesk</span></a>",
 }
 
 export const LOGOS_ITEMS: { [key: string] : { label: string, icon: string }} ={

package/src/assets/i18n/en.json

@@ -97,6 +97,31 @@
     "EMOJI_NOT_ELLOWED":"Emoji not allowed",
     "DOMAIN_NOT_ALLOWED":"URL contains a non-allowed domain",
     "MAX_ATTACHMENT": "Max allowed size {{FILE_SIZE_LIMIT}}Mb",
+    "EMOJI": "Emoji",
+    "BUTTON_ATTACH_FILE": "Attach file",
+    "BUTTON_SEND_MESSAGE": "Send message",
+    "BUTTON_RECORD_AUDIO": "Hold to record an audio message",
+    "BUTTON_DELETE_AUDIO": "Delete recording",
+    "BUTTON_SEND_AUDIO": "Send audio message",
+    "BUTTON_PLAY_AUDIO": "Play audio",
+    "BUTTON_PAUSE_AUDIO": "Pause audio",
+    "BUTTON_LIKE_MESSAGE": "Like message",
+    "BUTTON_UNLIKE_MESSAGE": "Dislike message",
+    "BUTTON_OPEN_CHAT": "Open chat",
+    "BUTTON_CLOSE_PANEL": "Close panel",
+    "CONVERSATION_LOG_LABEL": "Conversation messages",
+    "BUTTON_OPEN_DETAIL": "Open conversation detail",
+    "BUTTON_ALL_CONVERSATIONS": "All conversations",
+    "BUTTON_SCROLL_TO_BOTTOM": "Scroll to last message",
+    "BUTTON_CLOSE_PREVIEW": "Close preview",
+    "CAROUSEL_PREVIOUS": "Previous slide",
+    "CAROUSEL_NEXT": "Next slide",
+    "CAROUSEL_LABEL": "Cards carousel",
+    "CAROUSEL_SLIDE_LABEL": "Slide {current} of {total}",
+    "SKIP_TO_COMPOSER": "Skip to message composer",
     "MAX_ATTACHMENT_ERROR": "The file exceeds the maximum allowed size",
-    "EMOJI": "Emoji"
+    "STREAM_AUDIO": "Voice input",
+    "VOICE_CONNECTING": "Connecting...",
+    "VOICE_LISTENING": "Listening...",
+    "VOICE_PROCESSING": "Processing..."
 }

package/src/assets/i18n/es.json

@@ -1,102 +1,107 @@
 {
-    "LABEL_PLACEHOLDER": "escribe tu mensaje..",
-    "LABEL_START_NW_CONV": "Nueva conversación",
-    "LABEL_WHATSAPP": "Envíanos un mensaje",
-    "LABEL_SELECT_TOPIC": "Elige un tema",
-    "LABEL_COMPLETE_FORM": "Complete el formulario para iniciar una conversación con el próximo agente disponible.",
-    "LABEL_FIELD_NAME": "Nombre",
-    "LABEL_ERROR_FIELD_NAME": "Campo obligatorio (mínimo 5 caracteres).",
-    "LABEL_FIELD_EMAIL": "Email",
-    "LABEL_ERROR_FIELD_EMAIL": "Introduzca una dirección de correo electrónico válida.",
-    "LABEL_ERROR_FIELD_REQUIRED": "Campo obligatorio",
-    "LABEL_WRITING": "esta escribiendo...",
-    "LABEL_SEND_NEW_MESSAGE": "Enviar un mensaje nuevo",
-    "AGENT_NOT_AVAILABLE": " Fuera de línea",
-    "AGENT_AVAILABLE": " En línea",
-    "GUEST_LABEL": "Huésped",
-    "ALL_AGENTS_OFFLINE_LABEL": "Todos los operadores están desconectados en este momento.",
-    "LABEL_LOADING": "Cargando...",
-    "LABEL_THINKING": "pensando",
-    "CALLOUT_TITLE_PLACEHOLDER": "🖐 ¿Necesitas ayuda?",
-    "CALLOUT_MSG_PLACEHOLDER": "¡Haz clic aquí y comienza a chatear con nosotros!",
-    "CUSTOMER_SATISFACTION": "La satisfacción del cliente",
-    "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "su opinión sobre nuestro servicio al cliente",
-    "DOWNLOAD_TRANSCRIPT": "Descargar transcripción",
-    "BACK": "Atrás",
-    "CONTINUE": "Continuar",
-    "YOUR_RATING": "tu clasificación",
-    "WRITE_YOUR_OPINION": "Escribe tu opinión ... (opcional)",
-    "SUBMIT": "Enviar",
-    "THANK_YOU_FOR_YOUR_EVALUATION": "Gracias por tu evaluación",
-    "YOUR_RATING_HAS_BEEN_RECEIVED": "su voto ha sido recibido",
-    "ALERT_LEAVE_CHAT": "quieres salir del chat?",
-    "YES": "Si",
-    "NO": "No",
-    "BUTTON_CLOSE_TO_ICON": "Minimiza el chat",
-    "BUTTON_EDIT_PROFILE": "Actualización del perfil",
-    "RATE_CHAT": "Califica el chat",
-    "WELCOME_TITLE": "Hola, bienvenido a Tiledesk 👋",
-    "WELCOME_MSG": "¿Cómo podemos ayudar?",
-    "WELCOME": "Podemos",
-    "OPTIONS": "opciones",
-    "SOUND_OFF": "Sonido apagado",
-    "SOUND_ON": "Sonido encendido",
-    "LOGOUT": "Cerrar sesión",
-    "CLOSE": "cerca",
-    "RESTART":"Reiniciar",
-    "PREV_CONVERSATIONS": "Tus conversaciones",
-    "YOU": "Tú",
-    "SHOW_ALL_CONV": "mostrar todo",
-    "START_A_CONVERSATION": "Iniciar una conversación",
-    "NO_CONVERSATION": "Sin conversación",
-    "SEE_PREVIOUS": "ver anterior",
-    "WAITING_TIME_FOUND": "El equipo típicamente responde en $reply_time",
-    "WAITING_TIME_NOT_FOUND": "El equipo responderá lo antes posible",
-    "CLOSED": "CERRADA",
-    "CLOSE_CHAT": "Cerrar chat",
-    "MINIMIZE":" Minimizar ventana",
-    "MAXIMIZE":"Expandir ventana",
-    "CENTER":"Centrar",
-    "CONFIRM_CLOSE_CHAT":"¿Estás seguro de que quieres cerrar este chat?",
-
-    "INFO_SUPPORT_USER_ADDED_SUBJECT":"tú",
-    "INFO_SUPPORT_USER_ADDED_YOU_VERB":"han sido agregados a ",
-    "INFO_SUPPORT_USER_ADDED_COMPLEMENT":"joined",
-    "INFO_SUPPORT_USER_ADDED_VERB":"el chat",
-    "INFO_SUPPORT_CHAT_REOPENED":"Chat reabierto",
-    "INFO_SUPPORT_CHAT_CLOSED":"Chat cerrada",
-    "INFO_SUPPORT_LEAD_UPDATED":"Cliente potencial actualizado",
-    "INFO_SUPPORT_MEMBER_LEFT_GROUP":"eliminado del grupo",
-    "INFO_SUPPORT_MEMBER_ABANDONED_GROUP":"abandonó la conversación",
-    "INFO_A_NEW_SUPPORT_REQUEST_HAS_BEEN_ASSIGNED_TO_YOU": "Se le ha asignado una nueva solicitud de soporte",
-    
-    "LABEL_PRECHAT_USER_FULLNAME": "Nombre completo",
-    "LABEL_PRECHAT_USER_EMAIL": "Correo electrónico",
-    "LABEL_PRECHAT_USER_EMAIL_ERROR": "Dirección de correo electrónico no válida",
-    "LABEL_PRECHAT_USER_PHONE": "Teléfono",
-    "LABEL_PRECHAT_USER_PHONE_ERROR": "Se requiere teléfono",
-    "LABEL_PRECHAT_FIRST_MESSAGE": "Tu mensaje para el equipo de soporte",
-    "LABEL_PRECHAT_STATIC_TERMS_PRIVACY": "Antes de continuar con la conversación, acepte nuestros <a href='https://tiledesk.com/termsofservice/' target='_blank'>Términos</a> y <a href='https:/ /tiledesk.com/privacy.html' target='_blank'>Política de privacidad</a>",
-    "LABEL_PRECHAT_ACCEPT_TERMS_PRIVACY": "Acepto",
-    "PRECHAT_REQUIRED_ERROR": "Este campo es obligatorio",
-    
-    "TICKET_TAKING":"La solicitud ha sido recibida y el personal de asistencia está tratando con ella. \nPara agregar más comentarios, responda a este correo electrónico.",
-    
-    "LABEL_TODAY": "hoy",
-    "LABEL_TOMORROW": "ayer",
-    "LABEL_LAST_ACCESS": "ultimo acceso",
-    "LABEL_TO": "a",
-    "ARRAY_DAYS": ["Lunes", "Martes", "Miércoles", "Jueves", "Viernes", "Sábado", "Domingo"],
-    
-    "SENT_AN_ATTACHMENT": "envió un archivo adjunto",
-    "SENT_AN_IMAGE": "envió una imagen",
-
-    "LABEL_PREVIEW": "Avance",
-    "SWITCH_TO":"O cambiar a:",
-    "CONNECTION_NETWORK_ERROR": "Nuestras disculpas. Hubo algunos problemas para conectarse a la red",
-    "EMOJI_NOT_ELLOWED":"Emoji no permitido",
-    "DOMAIN_NOT_ALLOWED":"La URL contiene un dominio no permitido",
-    "MAX_ATTACHMENT": "Tamaño máximo permitido {{FILE_SIZE_LIMIT}}Mb",
-    "MAX_ATTACHMENT_ERROR": "El archivo supera el tamaño máximo permitido",
-    "EMOJI": "Emoji"
-}
+  "LABEL_PLACEHOLDER": "escribe tu mensaje..",
+  "LABEL_START_NW_CONV": "Nueva conversación",
+  "LABEL_WHATSAPP": "Envíanos un mensaje",
+  "LABEL_SELECT_TOPIC": "Elige un tema",
+  "LABEL_COMPLETE_FORM": "Complete el formulario para iniciar una conversación con el próximo agente disponible.",
+  "LABEL_FIELD_NAME": "Nombre",
+  "LABEL_ERROR_FIELD_NAME": "Campo obligatorio (mínimo 5 caracteres).",
+  "LABEL_FIELD_EMAIL": "Email",
+  "LABEL_ERROR_FIELD_EMAIL": "Introduzca una dirección de correo electrónico válida.",
+  "LABEL_ERROR_FIELD_REQUIRED": "Campo obligatorio",
+  "LABEL_WRITING": "esta escribiendo...",
+  "LABEL_SEND_NEW_MESSAGE": "Enviar un mensaje nuevo",
+  "AGENT_NOT_AVAILABLE": " Fuera de línea",
+  "AGENT_AVAILABLE": " En línea",
+  "GUEST_LABEL": "Huésped",
+  "ALL_AGENTS_OFFLINE_LABEL": "Todos los operadores están desconectados en este momento.",
+  "LABEL_LOADING": "Cargando...",
+  "LABEL_THINKING": "pensando",
+  "CALLOUT_TITLE_PLACEHOLDER": "🖐 ¿Necesitas ayuda?",
+  "CALLOUT_MSG_PLACEHOLDER": "¡Haz clic aquí y comienza a chatear con nosotros!",
+  "CUSTOMER_SATISFACTION": "La satisfacción del cliente",
+  "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "su opinión sobre nuestro servicio al cliente",
+  "DOWNLOAD_TRANSCRIPT": "Descargar transcripción",
+  "BACK": "Atrás",
+  "CONTINUE": "Continuar",
+  "YOUR_RATING": "tu clasificación",
+  "WRITE_YOUR_OPINION": "Escribe tu opinión ... (opcional)",
+  "SUBMIT": "Enviar",
+  "THANK_YOU_FOR_YOUR_EVALUATION": "Gracias por tu evaluación",
+  "YOUR_RATING_HAS_BEEN_RECEIVED": "su voto ha sido recibido",
+  "ALERT_LEAVE_CHAT": "quieres salir del chat?",
+  "YES": "Si",
+  "NO": "No",
+  "BUTTON_CLOSE_TO_ICON": "Minimiza el chat",
+  "BUTTON_EDIT_PROFILE": "Actualización del perfil",
+  "RATE_CHAT": "Califica el chat",
+  "WELCOME_TITLE": "Hola, bienvenido a Tiledesk 👋",
+  "WELCOME_MSG": "¿Cómo podemos ayudar?",
+  "WELCOME": "Podemos",
+  "OPTIONS": "opciones",
+  "SOUND_OFF": "Sonido apagado",
+  "SOUND_ON": "Sonido encendido",
+  "LOGOUT": "Cerrar sesión",
+  "CLOSE": "cerca",
+  "RESTART": "Reiniciar",
+  "PREV_CONVERSATIONS": "Tus conversaciones",
+  "YOU": "Tú",
+  "SHOW_ALL_CONV": "mostrar todo",
+  "START_A_CONVERSATION": "Iniciar una conversación",
+  "NO_CONVERSATION": "Sin conversación",
+  "SEE_PREVIOUS": "ver anterior",
+  "WAITING_TIME_FOUND": "El equipo típicamente responde en $reply_time",
+  "WAITING_TIME_NOT_FOUND": "El equipo responderá lo antes posible",
+  "CLOSED": "CERRADA",
+  "CLOSE_CHAT": "Cerrar chat",
+  "MINIMIZE": " Minimizar ventana",
+  "MAXIMIZE": "Expandir ventana",
+  "CENTER": "Centrar",
+  "CONFIRM_CLOSE_CHAT": "¿Estás seguro de que quieres cerrar este chat?",
+  "INFO_SUPPORT_USER_ADDED_SUBJECT": "tú",
+  "INFO_SUPPORT_USER_ADDED_YOU_VERB": "han sido agregados a ",
+  "INFO_SUPPORT_USER_ADDED_COMPLEMENT": "joined",
+  "INFO_SUPPORT_USER_ADDED_VERB": "el chat",
+  "INFO_SUPPORT_CHAT_REOPENED": "Chat reabierto",
+  "INFO_SUPPORT_CHAT_CLOSED": "Chat cerrada",
+  "INFO_SUPPORT_LEAD_UPDATED": "Cliente potencial actualizado",
+  "INFO_SUPPORT_MEMBER_LEFT_GROUP": "eliminado del grupo",
+  "INFO_SUPPORT_MEMBER_ABANDONED_GROUP": "abandonó la conversación",
+  "INFO_A_NEW_SUPPORT_REQUEST_HAS_BEEN_ASSIGNED_TO_YOU": "Se le ha asignado una nueva solicitud de soporte",
+  "LABEL_PRECHAT_USER_FULLNAME": "Nombre completo",
+  "LABEL_PRECHAT_USER_EMAIL": "Correo electrónico",
+  "LABEL_PRECHAT_USER_EMAIL_ERROR": "Dirección de correo electrónico no válida",
+  "LABEL_PRECHAT_USER_PHONE": "Teléfono",
+  "LABEL_PRECHAT_USER_PHONE_ERROR": "Se requiere teléfono",
+  "LABEL_PRECHAT_FIRST_MESSAGE": "Tu mensaje para el equipo de soporte",
+  "LABEL_PRECHAT_STATIC_TERMS_PRIVACY": "Antes de continuar con la conversación, acepte nuestros <a href='https://tiledesk.com/termsofservice/' target='_blank'>Términos</a> y <a href='https://tiledesk.com/privacy.html' target='_blank'>Política de privacidad</a>",
+  "LABEL_PRECHAT_ACCEPT_TERMS_PRIVACY": "Acepto",
+  "PRECHAT_REQUIRED_ERROR": "Este campo es obligatorio",
+  "TICKET_TAKING": "La solicitud ha sido recibida y el personal de asistencia está tratando con ella. \nPara agregar más comentarios, responda a este correo electrónico.",
+  "LABEL_TODAY": "hoy",
+  "LABEL_TOMORROW": "ayer",
+  "LABEL_LAST_ACCESS": "ultimo acceso",
+  "LABEL_TO": "a",
+  "ARRAY_DAYS": [
+    "Lunes",
+    "Martes",
+    "Miércoles",
+    "Jueves",
+    "Viernes",
+    "Sábado",
+    "Domingo"
+  ],
+  "SENT_AN_ATTACHMENT": "envió un archivo adjunto",
+  "SENT_AN_IMAGE": "envió una imagen",
+  "LABEL_PREVIEW": "Avance",
+  "SWITCH_TO": "O cambiar a:",
+  "CONNECTION_NETWORK_ERROR": "Nuestras disculpas. Hubo algunos problemas para conectarse a la red",
+  "EMOJI_NOT_ELLOWED": "Emoji no permitido",
+  "DOMAIN_NOT_ALLOWED": "La URL contiene un dominio no permitido",
+  "MAX_ATTACHMENT": "Tamaño máximo permitido {{FILE_SIZE_LIMIT}}Mb",
+  "MAX_ATTACHMENT_ERROR": "El archivo supera el tamaño máximo permitido",
+  "EMOJI": "Emoji",
+  "VOICE_CONNECTING": "Conectando...",
+  "VOICE_LISTENING": "Escuchando...",
+  "VOICE_PROCESSING": "Procesando..."
+}

package/src/assets/i18n/fr.json

@@ -1,102 +1,107 @@
 {
-    "LABEL_PLACEHOLDER": "Écrivez votre question ...",
-    "LABEL_START_NW_CONV": "Nouvelle conversation",
-    "LABEL_WHATSAPP": "Contactez-nous",
-    "LABEL_SELECT_TOPIC": "Sélectionnez un sujet",
-    "LABEL_COMPLETE_FORM": "Remplissez le formulaire pour démarrer une conversation avec le prochain agent disponible.",
-    "LABEL_FIELD_NAME": "Prenom",
-    "LABEL_ERROR_FIELD_NAME": "Nom demandé (minimum 2 caractères).",
-    "LABEL_FIELD_EMAIL": "Email",
-    "LABEL_ERROR_FIELD_EMAIL": "Entrer une adresse email valide.",
-    "LABEL_ERROR_FIELD_REQUIRED": "Champ obligatoire",
-    "LABEL_WRITING": "écrit ...",
-    "LABEL_SEND_NEW_MESSAGE": "Envoyez un nouveau message",
-    "AGENT_NOT_AVAILABLE": " Hors ligne",
-    "AGENT_AVAILABLE": " En ligne",
-    "GUEST_LABEL": "Hôte",
-    "ALL_AGENTS_OFFLINE_LABEL": "Tous les opérateurs sont actuellement hors ligne",
-    "LABEL_LOADING": "Chargement en cours ...",
-    "LABEL_THINKING": "en train de reflechir",
-    "CALLOUT_TITLE_PLACEHOLDER": "🖐 Besoin d'aide?",
-    "CALLOUT_MSG_PLACEHOLDER": "Cliquez ici et commencez à discuter avec nous!",
-    "CUSTOMER_SATISFACTION": "Évaluation des services",
-    "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "votre avis sur notre service client",
-    "DOWNLOAD_TRANSCRIPT": "Télécharger la transcription",
-    "BACK": "En arrière",
-    "CONTINUE": "Continue",
-    "YOUR_RATING": "votre vote",
-    "WRITE_YOUR_OPINION": "Écrivez votre opinion ... (facultatif)",
-    "SUBMIT": "Soumettre",
-    "THANK_YOU_FOR_YOUR_EVALUATION": "Merci pour votre évaluation",
-    "YOUR_RATING_HAS_BEEN_RECEIVED": "votre vote a été reçu",
-    "ALERT_LEAVE_CHAT": "Voulez-vous quitter la conversation?",
-    "YES": "Oui",
-    "NO": "Non",
-    "BUTTON_CLOSE_TO_ICON": "Minimisez la discussion",
-    "BUTTON_EDIT_PROFILE": "Modifier le profil",
-    "RATE_CHAT": "évaluer la conversation",
-    "WELCOME_TITLE": "Salut, bienvenue à Tiledesk 👋",
-    "WELCOME_MSG": "Comment pouvons-nous vous aider?",
-    "WELCOME": "Bienvenue",
-    "OPTIONS": "options",
-    "SOUND_OFF": "Sound off",
-    "SOUND_ON": "Sound on",
-    "LOGOUT": "Connectez-out",
-    "CLOSE": "Fermer",
-    "RESTART":"Redémarrer",
-    "PREV_CONVERSATIONS": "Vos conversations",
-    "YOU": "Tu",
-    "SHOW_ALL_CONV": "voir tout",
-    "START_A_CONVERSATION": "Démarrer une conversation",
-    "NO_CONVERSATION": "Aucune conversation active",
-    "SEE_PREVIOUS": "voir les conversations précédentes",
-    "WAITING_TIME_FOUND": "L'équipe répond généralement en $reply_time",
-    "WAITING_TIME_NOT_FOUND": "Nous vous répondrons dans les plus brefs délais",
-    "CLOSED": "Fermé",
-    "CLOSE_CHAT": "Fermer la discussion",
-    "MINIMIZE":"Réduire la fenêtre",
-    "MAXIMIZE":"Agrandir la fenêtre",
-    "CENTER":"Centrer",
-    "CONFIRM_CLOSE_CHAT":"Etes-vous sûr de vouloir fermer cette discussion?",
-
-    "INFO_SUPPORT_USER_ADDED_SUBJECT":"tu",
-    "INFO_SUPPORT_USER_ADDED_YOU_VERB":"ont été ajoutés à ",
-    "INFO_SUPPORT_USER_ADDED_COMPLEMENT":"rejointe",
-    "INFO_SUPPORT_USER_ADDED_VERB":"la discussion",
-    "INFO_SUPPORT_CHAT_REOPENED":"Discussion rouvert",
-    "INFO_SUPPORT_CHAT_CLOSED":"Discussion fermé",
-    "INFO_SUPPORT_LEAD_UPDATED":"Prospect mis à jour",
-    "INFO_SUPPORT_MEMBER_LEFT_GROUP":"supprimé du groupe",
-    "INFO_SUPPORT_MEMBER_ABANDONED_GROUP":"a quitté la conversation",
-    "INFO_A_NEW_SUPPORT_REQUEST_HAS_BEEN_ASSIGNED_TO_YOU": "Une nouvelle demande de support vous a été attribuée",
-
-    "LABEL_PRECHAT_USER_FULLNAME": "Nom complet",
-    "LABEL_PRECHAT_USER_EMAIL": "E-mail",
-    "LABEL_PRECHAT_USER_EMAIL_ERROR": "Adresse e-mail invalide",
-    "LABEL_PRECHAT_USER_PHONE": "Téléphone",
-    "LABEL_PRECHAT_USER_PHONE_ERROR": "Le téléphone est requis",
-    "LABEL_PRECHAT_FIRST_MESSAGE": "Votre message pour l'équipe d'assistance",
-    "LABEL_PRECHAT_STATIC_TERMS_PRIVACY": "Avant de poursuivre la conversation, veuillez accepter nos <a href='https://tiledesk.com/termsofservice/' target='_blank'>Conditions</a> et <a href='https:/ /tiledesk.com/privacy.html' target='_blank'>Politique de confidentialité</a>",
-    "LABEL_PRECHAT_ACCEPT_TERMS_PRIVACY": "Je suis d'accord",
-    "PRECHAT_REQUIRED_ERROR": "Ce champ est obligatoire",
-
-    "TICKET_TAKING":"La demande a été reçue et le personnel d'assistance la traite.\nPour ajouter d'autres commentaires, répondez à cet e-mail.",
-	
-    "LABEL_TODAY": "aujourd'hui",
-    "LABEL_TOMORROW": "hier",
-    "LABEL_LAST_ACCESS": "dernier accès",
-    "LABEL_TO": "à",
-    "ARRAY_DAYS": ["Lundi", "Mardi", "Mercredi", "Jeudi", "Vendredi", "Samedi", "Dimanche"],
-
-    "SENT_AN_ATTACHMENT": "envoyé une pièce jointe",
-    "SENT_AN_IMAGE": "envoyé une image",
-
-    "LABEL_PREVIEW": "Aperçu",
-    "SWITCH_TO":"Ou passer à:",
-    "CONNECTION_NETWORK_ERROR": "Nos excuses. Il y a eu des problèmes de connexion au réseau",
-    "EMOJI_NOT_ELLOWED":"Emoji non autorisé",
-    "DOMAIN_NOT_ALLOWED":"L'URL contient un domaine non autorisé",
-    "MAX_ATTACHMENT": "Taille maximale autorisée {{FILE_SIZE_LIMIT}}Mo",
-    "MAX_ATTACHMENT_ERROR": "Le fichier dépasse la taille maximale autorisée",
-    "EMOJI": "Emoji"
-}
+  "LABEL_PLACEHOLDER": "Écrivez votre question ...",
+  "LABEL_START_NW_CONV": "Nouvelle conversation",
+  "LABEL_WHATSAPP": "Contactez-nous",
+  "LABEL_SELECT_TOPIC": "Sélectionnez un sujet",
+  "LABEL_COMPLETE_FORM": "Remplissez le formulaire pour démarrer une conversation avec le prochain agent disponible.",
+  "LABEL_FIELD_NAME": "Prenom",
+  "LABEL_ERROR_FIELD_NAME": "Nom demandé (minimum 2 caractères).",
+  "LABEL_FIELD_EMAIL": "Email",
+  "LABEL_ERROR_FIELD_EMAIL": "Entrer une adresse email valide.",
+  "LABEL_ERROR_FIELD_REQUIRED": "Champ obligatoire",
+  "LABEL_WRITING": "écrit ...",
+  "LABEL_SEND_NEW_MESSAGE": "Envoyez un nouveau message",
+  "AGENT_NOT_AVAILABLE": " Hors ligne",
+  "AGENT_AVAILABLE": " En ligne",
+  "GUEST_LABEL": "Hôte",
+  "ALL_AGENTS_OFFLINE_LABEL": "Tous les opérateurs sont actuellement hors ligne",
+  "LABEL_LOADING": "Chargement en cours ...",
+  "LABEL_THINKING": "en train de reflechir",
+  "CALLOUT_TITLE_PLACEHOLDER": "🖐 Besoin d'aide?",
+  "CALLOUT_MSG_PLACEHOLDER": "Cliquez ici et commencez à discuter avec nous!",
+  "CUSTOMER_SATISFACTION": "Évaluation des services",
+  "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "votre avis sur notre service client",
+  "DOWNLOAD_TRANSCRIPT": "Télécharger la transcription",
+  "BACK": "En arrière",
+  "CONTINUE": "Continue",
+  "YOUR_RATING": "votre vote",
+  "WRITE_YOUR_OPINION": "Écrivez votre opinion ... (facultatif)",
+  "SUBMIT": "Soumettre",
+  "THANK_YOU_FOR_YOUR_EVALUATION": "Merci pour votre évaluation",
+  "YOUR_RATING_HAS_BEEN_RECEIVED": "votre vote a été reçu",
+  "ALERT_LEAVE_CHAT": "Voulez-vous quitter la conversation?",
+  "YES": "Oui",
+  "NO": "Non",
+  "BUTTON_CLOSE_TO_ICON": "Minimisez la discussion",
+  "BUTTON_EDIT_PROFILE": "Modifier le profil",
+  "RATE_CHAT": "évaluer la conversation",
+  "WELCOME_TITLE": "Salut, bienvenue à Tiledesk 👋",
+  "WELCOME_MSG": "Comment pouvons-nous vous aider?",
+  "WELCOME": "Bienvenue",
+  "OPTIONS": "options",
+  "SOUND_OFF": "Sound off",
+  "SOUND_ON": "Sound on",
+  "LOGOUT": "Connectez-out",
+  "CLOSE": "Fermer",
+  "RESTART": "Redémarrer",
+  "PREV_CONVERSATIONS": "Vos conversations",
+  "YOU": "Tu",
+  "SHOW_ALL_CONV": "voir tout",
+  "START_A_CONVERSATION": "Démarrer une conversation",
+  "NO_CONVERSATION": "Aucune conversation active",
+  "SEE_PREVIOUS": "voir les conversations précédentes",
+  "WAITING_TIME_FOUND": "L'équipe répond généralement en $reply_time",
+  "WAITING_TIME_NOT_FOUND": "Nous vous répondrons dans les plus brefs délais",
+  "CLOSED": "Fermé",
+  "CLOSE_CHAT": "Fermer la discussion",
+  "MINIMIZE": "Réduire la fenêtre",
+  "MAXIMIZE": "Agrandir la fenêtre",
+  "CENTER": "Centrer",
+  "CONFIRM_CLOSE_CHAT": "Etes-vous sûr de vouloir fermer cette discussion?",
+  "INFO_SUPPORT_USER_ADDED_SUBJECT": "tu",
+  "INFO_SUPPORT_USER_ADDED_YOU_VERB": "ont été ajoutés à ",
+  "INFO_SUPPORT_USER_ADDED_COMPLEMENT": "rejointe",
+  "INFO_SUPPORT_USER_ADDED_VERB": "la discussion",
+  "INFO_SUPPORT_CHAT_REOPENED": "Discussion rouvert",
+  "INFO_SUPPORT_CHAT_CLOSED": "Discussion fermé",
+  "INFO_SUPPORT_LEAD_UPDATED": "Prospect mis à jour",
+  "INFO_SUPPORT_MEMBER_LEFT_GROUP": "supprimé du groupe",
+  "INFO_SUPPORT_MEMBER_ABANDONED_GROUP": "a quitté la conversation",
+  "INFO_A_NEW_SUPPORT_REQUEST_HAS_BEEN_ASSIGNED_TO_YOU": "Une nouvelle demande de support vous a été attribuée",
+  "LABEL_PRECHAT_USER_FULLNAME": "Nom complet",
+  "LABEL_PRECHAT_USER_EMAIL": "E-mail",
+  "LABEL_PRECHAT_USER_EMAIL_ERROR": "Adresse e-mail invalide",
+  "LABEL_PRECHAT_USER_PHONE": "Téléphone",
+  "LABEL_PRECHAT_USER_PHONE_ERROR": "Le téléphone est requis",
+  "LABEL_PRECHAT_FIRST_MESSAGE": "Votre message pour l'équipe d'assistance",
+  "LABEL_PRECHAT_STATIC_TERMS_PRIVACY": "Avant de poursuivre la conversation, veuillez accepter nos <a href='https://tiledesk.com/termsofservice/' target='_blank'>Conditions</a> et <a href='https://tiledesk.com/privacy.html' target='_blank'>Politique de confidentialité</a>",
+  "LABEL_PRECHAT_ACCEPT_TERMS_PRIVACY": "Je suis d'accord",
+  "PRECHAT_REQUIRED_ERROR": "Ce champ est obligatoire",
+  "TICKET_TAKING": "La demande a été reçue et le personnel d'assistance la traite.\nPour ajouter d'autres commentaires, répondez à cet e-mail.",
+  "LABEL_TODAY": "aujourd'hui",
+  "LABEL_TOMORROW": "hier",
+  "LABEL_LAST_ACCESS": "dernier accès",
+  "LABEL_TO": "à",
+  "ARRAY_DAYS": [
+    "Lundi",
+    "Mardi",
+    "Mercredi",
+    "Jeudi",
+    "Vendredi",
+    "Samedi",
+    "Dimanche"
+  ],
+  "SENT_AN_ATTACHMENT": "envoyé une pièce jointe",
+  "SENT_AN_IMAGE": "envoyé une image",
+  "LABEL_PREVIEW": "Aperçu",
+  "SWITCH_TO": "Ou passer à:",
+  "CONNECTION_NETWORK_ERROR": "Nos excuses. Il y a eu des problèmes de connexion au réseau",
+  "EMOJI_NOT_ELLOWED": "Emoji non autorisé",
+  "DOMAIN_NOT_ALLOWED": "L'URL contient un domaine non autorisé",
+  "MAX_ATTACHMENT": "Taille maximale autorisée {{FILE_SIZE_LIMIT}}Mo",
+  "MAX_ATTACHMENT_ERROR": "Le fichier dépasse la taille maximale autorisée",
+  "EMOJI": "Emoji",
+  "VOICE_CONNECTING": "Connexion...",
+  "VOICE_LISTENING": "Écoute...",
+  "VOICE_PROCESSING": "Traitement..."
+}