@chat21/chat21-ionic 3.4.31 → 3.4.32-rc1

package/src/app/components/project-item/project-item.component.ts

@@ -13,7 +13,7 @@ import { TiledeskService } from 'src/app/services/tiledesk/tiledesk.service';
 import { WebSocketJs } from 'src/app/services/websocket/websocket-js';
 import { AppConfigProvider } from 'src/app/services/app-config';
 import { ConvertRequestToConversation } from 'src/chat21-core/utils/convertRequestToConversation';
-import { compareValues } from 'src/chat21-core/utils/utils';
+import { compareValues, getUserStatusFromProjectUser } from 'src/chat21-core/utils/utils';
 import { ProjectService } from 'src/app/services/projects/project.service';
 import { ProjectUser } from 'src/chat21-core/models/project_user';
 import { Project } from 'src/chat21-core/models/projects';
@@ -31,6 +31,8 @@ export class ProjectItemComponent implements OnInit {
   @Output() openUnsevedConvsEvent = new EventEmitter<any>()
 
   private unsubscribe$: Subject<any> = new Subject<any>();
+  /** ID progetti in cui l'utente è Available (per filtrare il count unserved) */
+  private availableProjectIds: Set<string> = new Set();
   project: any;
   tiledeskToken: string;
 
@@ -67,6 +69,7 @@ export class ProjectItemComponent implements OnInit {
 
   ngOnDestroy() {
     this.logger.log('[PROJECT-ITEM] > ngOnDestroy')
+    this.wsService.unsubscribeFromAllProjectConversations();
     this.unsubscribe$.next()
     this.unsubscribe$.complete()
 
@@ -87,17 +90,17 @@ export class ProjectItemComponent implements OnInit {
 
   connetWebsocket(tiledeskToken) {
 
-    this.logger.log('[WEBSOCKET-JS] connetWebsocket called in [PROJECT-ITEM] tiledeskToken ', tiledeskToken)
-    const appconfig = this.appConfigProvider.getConfig();
-    this.logger.log('[WEBSOCKET-JS] connetWebsocket called in [PROJECT-ITEM] wsUrl ', appconfig.wsUrl)
-    const WS_URL = appconfig.wsUrl + '?token=' + tiledeskToken
-    this.logger.log('[WEBSOCKET-JS] connetWebsocket called in [PROJECT-ITEM] wsUrl ', WS_URL)
-    this.webSocketJs.init(
-      WS_URL,
-      undefined,
-      undefined,
-      undefined
-    );
+    // this.logger.log('[WEBSOCKET-JS] connetWebsocket called in [PROJECT-ITEM] tiledeskToken ', tiledeskToken)
+    // const appconfig = this.appConfigProvider.getConfig();
+    // this.logger.log('[WEBSOCKET-JS] connetWebsocket called in [PROJECT-ITEM] wsUrl ', appconfig.wsUrl)
+    // const WS_URL = appconfig.wsUrl + '?token=' + tiledeskToken
+    // this.logger.log('[WEBSOCKET-JS] connetWebsocket called in [PROJECT-ITEM] wsUrl ', WS_URL)
+    // this.webSocketJs.init(
+    //   WS_URL,
+    //   undefined,
+    //   undefined,
+    //   undefined
+    // );
 
     this.getLastProjectStoredAndSubscToWSAvailabilityAndConversations();
   }
@@ -107,9 +110,7 @@ export class ProjectItemComponent implements OnInit {
       if (event && event.data) {
         if (event.data === 'hasChangedProject') {
           this.unservedRequestCount = 0;
-          if (this.project) {
-            this.wsService.unsubscribeToWsConversations(this.project.id_project._id)
-          }
+          this.wsService.unsubscribeFromAllProjectConversations();
           this.getLastProjectStoredAndSubscToWSAvailabilityAndConversations();
         }
       }
@@ -196,10 +197,21 @@ export class ProjectItemComponent implements OnInit {
 
     let stored_project = this.getStoredProject();
 
+    const applySubscriptions = (projects: ProjectUser[], currentProject: ProjectUser) => {
+      this.project = currentProject;
+      if (!stored_project) {
+        localStorage.setItem('last_project', JSON.stringify(currentProject));
+      }
+      projects.forEach((p) => (p.teammateStatus = getUserStatusFromProjectUser(p as any)));
+      const ids = this.wsService.subscriptionToWsConversationsForOnlineProjects(projects);
+      this.availableProjectIds = new Set(ids || []);
+      this.doProjectSubscriptions(currentProject);
+    };
+
     if (!stored_project) {
       this.logger.log('[PROJECT-ITEM] No valid stored project, fetching remote');
       this.projectService.getProjects().subscribe(projects => {
-        let project: Project | undefined;
+        let project: ProjectUser | undefined;
 
         if (this.projectID) {
           project = projects.find( p => p.id_project?._id === this.projectID );
@@ -214,9 +226,7 @@ export class ProjectItemComponent implements OnInit {
           return;
         }
 
-        this.project = project;
-        localStorage.setItem('last_project', JSON.stringify(project));
-        this.doProjectSubscriptions(project);
+        applySubscriptions(projects, project);
 
       }, error => {
         this.logger.error('[PROJECT-ITEM] GET PROJECTS ERROR', error);
@@ -225,10 +235,14 @@ export class ProjectItemComponent implements OnInit {
       return;
     }
 
-    // ✅ stored project valido
-    this.project = stored_project;
-    this.doProjectSubscriptions(stored_project);
-
+    this.projectService.getProjects().subscribe(projects => {
+      const currentProject = projects.find(p => p.id_project?._id === stored_project.id_project?._id) || stored_project;
+      applySubscriptions(projects, currentProject);
+    }, error => {
+      this.logger.error('[PROJECT-ITEM] GET PROJECTS ERROR (stored)', error);
+      this.project = stored_project;
+      this.doProjectSubscriptions(stored_project);
+    });
   }
 
   doProjectSubscriptions(project) {
@@ -253,7 +267,7 @@ export class ProjectItemComponent implements OnInit {
       this.wsService.subscriptionToWsCurrentProjectUserAvailability(project.id_project._id, this.project._id);
       this.listenTocurrentProjectUserUserAvailability$(project)
 
-      this.wsService.subscriptionToWsConversations(project.id_project._id)
+      // Le conversations sono già sottoscritte per tutti i progetti online in subscriptionToWsConversationsForOnlineProjects
       this.updateUnservedRequestCount();
 
     }
@@ -273,6 +287,13 @@ export class ProjectItemComponent implements OnInit {
               this.avaialble_status_for_tooltip = this.translationMap.get('CHANGE_TO_YOUR_STATUS_TO_AVAILABLE')
             }
           }
+          const projectId = projectUser['id_project'];
+          if (projectUser['user_available'] === true) {
+            this.availableProjectIds.add(projectId);
+          } else {
+            this.availableProjectIds.delete(projectId);
+          }
+          this.recalculateUnservedCount(this.wsService.wsRequestsList);
         }
 
       }, (error) => {
@@ -308,36 +329,43 @@ export class ProjectItemComponent implements OnInit {
       });
   }
 
-  updateUnservedRequestCount() {
+  private getRequestProjectId(r: any): string | undefined {
+    if (!r?.id_project) return undefined;
+    return typeof r.id_project === 'string' ? r.id_project : r.id_project?._id;
+  }
 
-    this.wsService.wsRequestsList$.pipe(takeUntil(this.unsubscribe$)).pipe(skip(1)).subscribe((requests) => {
-      if (requests) {
-        let count = 0;
-        requests.forEach(r => {
-          if (r['status'] === 100) {
-            if (this.hasmeInAgents(r['agents']) === true) {
-              count = count + 1;
-              let conv = this.convertRequestToConversation.getConvFromRequest(r)
-              if(!this.unservedConversations.find((el) => {return el.uid === conv.uid})){
-                this.unservedConversations.push(conv)
-                this.unservedConversations.sort(compareValues('timestamp', 'desc'))
-              }
-            }
-          }
-        });
-        //not sound if unservedRequest is already chached and web-sk is closed and restart again
-        // this.logger.log('updateUnservedRequestCount::: count , unservedRequestCount ', count , this.unservedRequestCount)
-        if(count > this.unservedRequestCount ){  
-          this.events.publish('unservedRequest:count', count)
+  private recalculateUnservedCount(requests: any[]) {
+    if (!requests) return;
+    let count = 0;
+    this.unservedConversations = [];
+    requests.forEach((r) => {
+      const projectId = this.getRequestProjectId(r);
+      if (!projectId || !this.availableProjectIds.has(projectId)) return;
+      if (r['status'] === 100 && this.hasmeInAgents(r['agents']) === true) {
+        count += 1;
+        const conv = this.convertRequestToConversation.getConvFromRequest(r);
+        if (!this.unservedConversations.find((el) => el.uid === conv.uid)) {
+          this.unservedConversations.push(conv);
+          this.unservedConversations.sort(compareValues('timestamp', 'desc'));
         }
-        this.unservedRequestCount = count;
-
       }
-    }, error => {
-      this.logger.error('[PROJECT-ITEM] UNSERVED REQUEST COUNT * error * ', error)
-    }, () => {
-      this.logger.log('[PROJECT-ITEM] UNSERVED REQUEST COUNT */* COMPLETE */*')
-    })
+    });
+    if (count > this.unservedRequestCount) {
+      this.events.publish('unservedRequest:count', count);
+    }
+    console.log('unservedRequestCount', count);
+    this.unservedRequestCount = count;
+  }
+
+  updateUnservedRequestCount() {
+    this.wsService.wsRequestsList$
+      .pipe(takeUntil(this.unsubscribe$))
+      .pipe(skip(1))
+      .subscribe(
+        (requests) => this.recalculateUnservedCount(requests),
+        (error) => this.logger.error('[PROJECT-ITEM] UNSERVED REQUEST COUNT * error * ', error),
+        () => this.logger.log('[PROJECT-ITEM] UNSERVED REQUEST COUNT */* COMPLETE */*')
+      );
   }
 
   hasmeInAgents(agents) {

package/src/app/components/sidebar/sidebar.component.html

@@ -57,25 +57,27 @@
       <!-- ------------------------------------------- -->
       <!-- HOME   (click)="goToHome()"" -->
       <!-- ------------------------------------------- -->
-      <div  matTooltip="Home" #tooltip="matTooltip" matTooltipPosition='right'
-        matTooltipHideDelay="100" matTooltipClass="custom-mat-tooltip">
-        <a target="_self" href="{{ dashboard_home_url }}" class="customAncor">
-          <span>
-            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 -960 960 960" width="24px" height="24px" fill="none">
-              <path d="M240-200h120v-240h240v240h120v-360L480-740 240-560v360Zm-80 80v-480l320-240 320 240v480H520v-240h-80v240H160Zm320-350Z" />
-            </svg>
-          </span>
-        </a>
-      </div>
+      <ng-container *ngIf="roles?.[PERMISSIONS.HOME_READ]"> 
+        <div  matTooltip="Home" #tooltip="matTooltip" matTooltipPosition='right'
+          matTooltipHideDelay="100" matTooltipClass="custom-mat-tooltip">
+          <a target="_self" href="{{ URLS.HOME }}" class="customAncor">
+            <span>
+              <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 -960 960 960" width="24px" height="24px" fill="none">
+                <path d="M240-200h120v-240h240v240h120v-360L480-740 240-560v360Zm-80 80v-480l320-240 320 240v480H520v-240h-80v240H160Zm320-350Z" />
+              </svg>
+            </span>
+          </a>
+        </div>
+      </ng-container>
 
       <!-- -------------------------------------------------------- -->
       <!--  @ Knowledge Bases  -->
       <!-- -------------------------------------------------------- -->
-      <ng-container *ngIf="USER_ROLE !== 'agent' && isVisibleKNB">
+      <ng-container *ngIf="USER_ROLE !== 'agent' && isVisibleKNB && roles?.[PERMISSIONS.KB_READ]">
         <div id="bot-anchor-wpr" matTooltipClass="custom-mat-tooltip"
-          matTooltip="Knowledge Bases" #tooltip="matTooltip" matTooltipPosition='right'
+          matTooltip="{{translationsMap?.get('Knowledgebases')}}" #tooltip="matTooltip" matTooltipPosition='right'
           matTooltipHideDelay="100" routerLinkActive="item-active">
-          <a target="_self" href="{{ dashboard_knb_url }}" class="customAncor">
+          <a target="_self" href="{{ URLS.KNOWLEDGEBASE }}" class="customAncor">
             <span>
               <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 -960 960 960" width="24px" height="24px" fill="none">
                 <path d="M390-120q-51 0-88-35.5T260-241q-60-8-100-53t-40-106q0-21 5.5-41.5T142-480q-11-18-16.5-38t-5.5-42q0-61 40-105.5t99-52.5q3-51 41-86.5t90-35.5q26 0 48.5 10t41.5 27q18-17 41-27t49-10q52 0 89.5 35t40.5 86q59 8 99.5 53T840-560q0 22-5.5 42T818-480q11 18 16.5 38.5T840-400q0 62-40.5 106.5T699-241q-5 50-41.5 85.5T570-120q-25 0-48.5-9.5T480-156q-19 17-42 26.5t-48 9.5Zm130-590v460q0 21 14.5 35.5T570-200q20 0 34.5-16t15.5-36q-21-8-38.5-21.5T550-306q-10-14-7.5-30t16.5-26q14-10 30-7.5t26 16.5q11 16 28 24.5t37 8.5q33 0 56.5-23.5T760-400q0-5-.5-10t-2.5-10q-17 10-36.5 15t-40.5 5q-17 0-28.5-11.5T640-440q0-17 11.5-28.5T680-480q33 0 56.5-23.5T760-560q0-33-23.5-56T680-640q-11 18-28.5 31.5T613-587q-16 6-31-1t-20-23q-5-16 1.5-31t22.5-20q15-5 24.5-18t9.5-30q0-21-14.5-35.5T570-760q-21 0-35.5 14.5T520-710Zm-80 460v-460q0-21-14.5-35.5T390-760q-21 0-35.5 14.5T340-710q0 16 9 29.5t24 18.5q16 5 23 20t2 31q-6 16-21 23t-31 1q-21-8-38.5-21.5T279-640q-32 1-55.5 24.5T200-560q0 33 23.5 56.5T280-480q17 0 28.5 11.5T320-440q0 17-11.5 28.5T280-400q-21 0-40.5-5T203-420q-2 5-2.5 10t-.5 10q0 33 23.5 56.5T280-320q20 0 37-8.5t28-24.5q10-14 26-16.5t30 7.5q14 10 16.5 26t-7.5 30q-14 19-32 33t-39 22q1 20 16 35.5t35 15.5q21 0 35.5-14.5T440-250Zm40-230Z" />
@@ -89,10 +91,10 @@
       <!-- ---------------------------------- -->
       <!-- Bot  (click)="goToBots()"  -->
       <!-- ---------------------------------- -->
-      <ng-container *ngIf="USER_ROLE !== 'agent'">
-        <div  id="bot-anchor-wpr" matTooltipClass="custom-mat-tooltip" matTooltip="Bots"
+      <ng-container *ngIf="USER_ROLE !== 'agent' && roles?.[PERMISSIONS.FLOWS_READ]">
+        <div  id="bot-anchor-wpr" matTooltipClass="custom-mat-tooltip" matTooltip="{{translationsMap?.get('Flows')}}"
           #tooltip="matTooltip" matTooltipPosition='right' matTooltipHideDelay="100">
-          <a target="_self" href="{{ dashboard_bots_url }}" id="bot-anchor" #botbtn class="customAncor">
+          <a target="_self" href="{{ URLS.BOTS }}" id="bot-anchor" #botbtn class="customAncor">
             <span class="bot-icon-wpr">
               <svg  xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"width="24px" height="24px" fill="none">
                 <path  d="M12,21.9c-1,0-1.8-0.3-2.5-1c-0.7-0.7-1-1.5-1-2.5c0-0.8,0.3-1.6,0.8-2.2c0.5-0.6,1.2-1,1.9-1.2v-2.3H5.5V9H3 V2.5h6.4V9H7v2.3h10V8.9c-0.8-0.2-1.4-0.6-1.9-1.2c-0.5-0.6-0.8-1.3-0.8-2.2c0-1,0.3-1.8,1-2.5c0.7-0.7,1.5-1,2.5-1 c1,0,1.8,0.3,2.5,1c0.7,0.7,1,1.5,1,2.5c0,0.8-0.3,1.6-0.8,2.2c-0.5,0.6-1.2,1-1.9,1.2v3.9h-5.7v2.3c0.8,0.2,1.4,0.6,1.9,1.2 c0.5,0.6,0.8,1.3,0.8,2.2c0,1-0.3,1.8-1,2.5C13.8,21.6,13,21.9,12,21.9z M17.8,7.5c0.5,0,1-0.2,1.4-0.6c0.4-0.4,0.6-0.8,0.6-1.4 c0-0.5-0.2-1-0.6-1.4c-0.4-0.4-0.8-0.6-1.4-0.6c-0.5,0-1,0.2-1.4,0.6C16,4.5,15.8,5,15.8,5.5c0,0.5,0.2,1,0.6,1.4S17.2,7.5,17.8,7.5 z M4.5,7.5H8V4H4.5C4.5,4,4.5,7.5,4.5,7.5z M12,20.4c0.5,0,1-0.2,1.4-0.6S14,19,14,18.5s-0.2-1-0.6-1.4c-0.4-0.4-0.8-0.6-1.4-0.6 c-0.5,0-1,0.2-1.4,0.6S10,17.9,10,18.5s0.2,1,0.6,1.4C11,20.2,11.5,20.4,12,20.4z" />
@@ -105,10 +107,10 @@
       <!-- ------------------------------------------- -->
       <!-- Conversations (MONITOR) (click)="goToConversations()" -->
       <!-- ------------------------------------------- -->
-      <ng-container *ngIf="isVisibleMON">
-        <div  matTooltipClass="custom-mat-tooltip" matTooltip="Monitor"
+      <ng-container *ngIf="isVisibleMON && roles?.[PERMISSIONS.INBOX_READ]">
+        <div  matTooltipClass="custom-mat-tooltip" matTooltip="{{translationsMap?.get('Monitor')}}"
           #tooltip="matTooltip" matTooltipPosition='right' matTooltipHideDelay="100">
-          <a target="_self" href="{{ dashboard_convs_url }}" class="customAncor">
+          <a target="_self" href="{{ URLS.MONITOR }}" class="customAncor">
             <!-- <i class="material-icons sidebar-icons">forum</i> -->
             <span>
               <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 -960 960 960" width="24px" height="24px" fill="none">
@@ -123,13 +125,27 @@
 
     <div class="nav-custom sidebar-bottom">
 
+      <!-- ----------------------------- -->
+      <!-- WA broadcasts  -->
+      <!-- ----------------------------- --> 
+      <ng-container *ngIf="USER_ROLE !== 'agent' && roles?.[PERMISSIONS.AUTOMATIONSLOG_READ]">
+        <div matTooltipClass="custom-mat-tooltip" matTooltip="{{translationsMap?.get('WhatsAppBroadcasts')}}"
+          #tooltip="matTooltip" matTooltipPosition='right' matTooltipHideDelay="100">
+          <a target="_self" href="{{ URLS.WHATSAPP }}" class="customAncor">
+            <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 48 48" height="24" width="24">
+                <path fill="none" fill-rule="evenodd" d="M40.6666 7.3156c-2.1744 -2.1755 -4.7577 -3.8995 -7.6012 -5.0726C30.222 1.0699 27.1745 0.4708 24.0986 0.4801 11.1899 0.4801 0.6816 10.936 0.6763 23.79c-0.0057 4.093 1.0733 8.1145 3.1269 11.655L0.48 47.52l12.4163 -3.2413c3.4367 1.8619 7.2841 2.8363 11.193 2.835h0.0094c12.9076 0 23.415 -10.4569 23.4212 -23.31 0.0078 -3.0653 -0.594 -6.1017 -1.7706 -8.9324 -1.1766 -2.8306 -2.9043 -5.399 -5.0827 -7.5557ZM24.0987 43.1794h-0.0084c-3.4845 0.001 -6.9057 -0.9315 -9.9078 -2.7007l-0.7109 -0.42 -7.3678 1.9236 1.9666 -7.1494 -0.463 -0.735C5.659 31.0132 4.6267 27.4386 4.6306 23.79c0 -10.6815 8.7371 -19.3724 19.4754 -19.3724 5.1513 -0.0092 10.0953 2.0281 13.7446 5.6638 3.6493 3.6357 5.705 8.572 5.715 13.7233 -0.0041 10.6827 -8.737 19.3747 -19.4669 19.3747Zm10.6774 -14.51c-0.5849 -0.2919 -3.465 -1.701 -3.9984 -1.8952 -0.5334 -0.1943 -0.9271 -0.292 -1.3167 0.2919 -0.3895 0.5837 -1.512 1.89 -1.8532 2.2837 -0.3413 0.3938 -0.6826 0.4368 -1.2675 0.1449 -0.5847 -0.2918 -2.4716 -0.9062 -4.707 -2.8906 -1.7399 -1.5446 -2.9137 -3.4513 -3.255 -4.0341 -0.3413 -0.5828 -0.0368 -0.8988 0.2561 -1.1886 0.2636 -0.2614 0.5849 -0.6804 0.8779 -1.0206 0.2929 -0.3403 0.3906 -0.5839 0.5848 -0.9723 0.1943 -0.3885 0.0976 -0.7288 -0.0483 -1.0195 -0.1459 -0.2909 -1.3167 -3.1585 -1.8039 -4.325 -0.4757 -1.1361 -0.9576 -0.9818 -1.3167 -0.9996 -0.3413 -0.0168 -0.7349 -0.021 -1.1225 -0.021 -0.2961 0.0077 -0.5875 0.0765 -0.856 0.2018 -0.2685 0.1253 -0.5081 0.3048 -0.7043 0.5269 -0.5364 0.5838 -2.0485 1.995 -2.0485 4.8594s2.1001 5.6364 2.3898 6.0248c0.2899 0.3886 4.1265 6.2717 9.997 8.7948 1.0901 0.4669 2.204 0.8763 3.337 1.2264 1.4017 0.4431 2.6775 0.3812 3.6854 0.2311 1.1246 -0.167 3.4651 -1.4092 3.9512 -2.7699 0.4862 -1.3608 0.4872 -2.5263 0.3413 -2.7689 -0.146 -0.2426 -0.5366 -0.3895 -1.1225 -0.6804Z" clip-rule="evenodd" stroke-width="1"></path>
+            </svg>
+          </a>
+        </div>
+      </ng-container>
+
       <!-- ------------------------------------------- -->
       <!-- CONTACTS (LEADS)  (click)="goToContacts()" -->
       <!-- ------------------------------------------- -->
-      <ng-container *ngIf="isVisibleCNT">
-        <div  matTooltipClass="custom-mat-tooltip" matTooltip="{{ contacts_lbl }}"
+      <ng-container *ngIf="isVisibleCNT && roles?.[PERMISSIONS.LEADS_READ]">
+        <div  matTooltipClass="custom-mat-tooltip" matTooltip="{{translationsMap?.get('LABEL_CONTACTS')}}"
           #tooltip="matTooltip" matTooltipPosition='right' matTooltipHideDelay="100">
-          <a target="_self" href="{{ dashboard_contacts_url }}" class="customAncor">
+          <a target="_self" href="{{ URLS.CONTACTS }}" class="customAncor">
             <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 -960 960 960" width="24px" height="24px" fill="none">
               <path d="M160-40v-80h640v80H160Zm0-800v-80h640v80H160Zm320 400q50 0 85-35t35-85q0-50-35-85t-85-35q-50 0-85 35t-35 85q0 50 35 85t85 35ZM160-160q-33 0-56.5-23.5T80-240v-480q0-33 23.5-56.5T160-800h640q33 0 56.5 23.5T880-720v480q0 33-23.5 56.5T800-160H160Zm70-80q45-56 109-88t141-32q77 0 141 32t109 88h70v-480H160v480h70Zm118 0h264q-29-20-62.5-30T480-280q-36 0-69.5 10T348-240Zm132-280q-17 0-28.5-11.5T440-560q0-17 11.5-28.5T480-600q17 0 28.5 11.5T520-560q0 17-11.5 28.5T480-520Zm0 40Z" />
             </svg>
@@ -141,10 +157,10 @@
       <!-- ------------------------------------------- -->
       <!-- ANALYTICS (click)="goToAnalytics()" -->
       <!-- ------------------------------------------- -->
-      <ng-container *ngIf="isVisibleANA && USER_ROLE !== 'agent'">
-        <div  matTooltipClass="custom-mat-tooltip" matTooltip="{{ analytics_lbl }}"
+      <ng-container *ngIf="USER_ROLE !== 'agent' && isVisibleANA && roles?.[PERMISSIONS.ANALYTICS_READ]">
+        <div  matTooltipClass="custom-mat-tooltip" matTooltip="{{translationsMap?.get('Analytics')}}"
           #tooltip="matTooltip" matTooltipPosition='right' matTooltipHideDelay="100" >
-          <a target="_self" href="{{ dashboard_analytics_url }}" class="customAncor">
+          <a target="_self" href="{{ URLS.ANALYTICS }}" class="customAncor">
             <!-- <i class="material-icons sidebar-icons">trending_up</i> -->
             <!-- <i class="material-icons sidebar-icons"> analytics </i> -->
             <!-- <i class="material-icons sidebar-icons">  bar_chart </i> -->
@@ -160,10 +176,10 @@
       <!-- ------------------------------------------- -->
       <!-- ACTIVITIES (click)="goToActivities()" -->
       <!-- ------------------------------------------- -->
-      <ng-container *ngIf="isVisibleACT">
+      <ng-container *ngIf="isVisibleACT && roles?.[PERMISSIONS.ACTIVITIES_READ]">
         <div *ngIf="USER_ROLE !== 'agent'"  matTooltipClass="custom-mat-tooltip"
-          matTooltip="{{ activities_lbl }}" #tooltip="matTooltip" matTooltipPosition='right' matTooltipHideDelay="100">
-          <a target="_self" href="{{ dashboard_activities_url }}" class="customAncor">
+          matTooltip="{{translationsMap?.get('Activities')}}" #tooltip="matTooltip" matTooltipPosition='right' matTooltipHideDelay="100">
+          <a target="_self" href="{{ URLS.ACTIVITIES }}" class="customAncor">
             <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 -960 960 960" width="24px" height="24px" fill="none">
               <path d="M200-120q-33 0-56.5-23.5T120-200v-560q0-33 23.5-56.5T200-840h168q13-36 43.5-58t68.5-22q38 0 68.5 22t43.5 58h168q33 0 56.5 23.5T840-760v560q0 33-23.5 56.5T760-120H200Zm0-80h560v-560H200v560Zm80-80h280v-80H280v80Zm0-160h400v-80H280v80Zm0-160h400v-80H280v80Zm200-190q13 0 21.5-8.5T510-820q0-13-8.5-21.5T480-850q-13 0-21.5 8.5T450-820q0 13 8.5 21.5T480-790ZM200-200v-560 560Z" />
             </svg>
@@ -174,26 +190,30 @@
       <!-- ------------------------------------------- -->
       <!-- REQUESTS HISTORY (click)="goToHistory()" -->
       <!-- ------------------------------------------- -->
-      <div  matTooltipClass="custom-mat-tooltip" matTooltip="{{ history_lbl }}"
-        #tooltip="matTooltip" matTooltipPosition='right' matTooltipHideDelay="100">
-        <a target="_self" href="{{ dashboard_history_url }}" class="customAncor">
-          <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 -960 960 960" width="24px" height="24px" fill="none">
-            <path d="M480-120q-138 0-240.5-91.5T122-440h82q14 104 92.5 172T480-200q117 0 198.5-81.5T760-480q0-117-81.5-198.5T480-760q-69 0-129 32t-101 88h110v80H120v-240h80v94q51-64 124.5-99T480-840q75 0 140.5 28.5t114 77q48.5 48.5 77 114T840-480q0 75-28.5 140.5t-77 114q-48.5 48.5-114 77T480-120Zm112-192L440-464v-216h80v184l128 128-56 56Z" />
-          </svg>
-        </a>
-      </div>
+      <ng-container *ngIf="roles?.[PERMISSIONS.HISTORY_READ]">
+        <div  matTooltipClass="custom-mat-tooltip" matTooltip="{{translationsMap?.get('History')}}"
+          #tooltip="matTooltip" matTooltipPosition='right' matTooltipHideDelay="100">
+          <a target="_self" href="{{URLS.HISTORY}}" class="customAncor">
+            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 -960 960 960" width="24px" height="24px" fill="none">
+              <path d="M480-120q-138 0-240.5-91.5T122-440h82q14 104 92.5 172T480-200q117 0 198.5-81.5T760-480q0-117-81.5-198.5T480-760q-69 0-129 32t-101 88h110v80H120v-240h80v94q51-64 124.5-99T480-840q75 0 140.5 28.5t114 77q48.5 48.5 77 114T840-480q0 75-28.5 140.5t-77 114q-48.5 48.5-114 77T480-120Zm112-192L440-464v-216h80v184l128 128-56 56Z" />
+            </svg>
+          </a>
+        </div>
+      </ng-container>
 
       <!-- ----------------------------------------------------------------------------------- -->
       <!-- SETTINGS // old: goToSettings_CannedResponses()  *ngIf="USER_ROLE !== 'agent'" (click)="goToWidgetSetUpOrToCannedResponses()" -->
       <!-- ----------------------------------------------------------------------------------- -->
-      <div *ngIf="USER_ROLE !== 'agent'"  matTooltipClass="custom-mat-tooltip"
-        matTooltip="{{ settings_lbl }}" #tooltip="matTooltip" matTooltipPosition='right' matTooltipHideDelay="100">
-        <a target="_self" href="{{ dashboard_settings_url }}" class="customAncor">
-          <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 -960 960 960" width="24px" height="24px" fill="none">
-            <path d="m370-80-16-128q-13-5-24.5-12T307-235l-119 50L78-375l103-78q-1-7-1-13.5v-27q0-6.5 1-13.5L78-585l110-190 119 50q11-8 23-15t24-12l16-128h220l16 128q13 5 24.5 12t22.5 15l119-50 110 190-103 78q1 7 1 13.5v27q0 6.5-2 13.5l103 78-110 190-118-50q-11 8-23 15t-24 12L590-80H370Zm70-80h79l14-106q31-8 57.5-23.5T639-327l99 41 39-68-86-65q5-14 7-29.5t2-31.5q0-16-2-31.5t-7-29.5l86-65-39-68-99 42q-22-23-48.5-38.5T533-694l-13-106h-79l-14 106q-31 8-57.5 23.5T321-633l-99-41-39 68 86 64q-5 15-7 30t-2 32q0 16 2 31t7 30l-86 65 39 68 99-42q22 23 48.5 38.5T427-266l13 106Zm42-180q58 0 99-41t41-99q0-58-41-99t-99-41q-59 0-99.5 41T342-480q0 58 40.5 99t99.5 41Zm-2-140Z" />
-          </svg>
-        </a>
-      </div>
+      <ng-container *ngIf="roles?.[PERMISSIONS.SETTINGS_READ]">
+        <div *ngIf="USER_ROLE !== 'agent'"  matTooltipClass="custom-mat-tooltip"
+          matTooltip="{{translationsMap?.get('Settings')}}" #tooltip="matTooltip" matTooltipPosition='right' matTooltipHideDelay="100">
+          <a target="_self" href="{{URLS.SETTINGS}}" class="customAncor">
+            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 -960 960 960" width="24px" height="24px" fill="none">
+              <path d="m370-80-16-128q-13-5-24.5-12T307-235l-119 50L78-375l103-78q-1-7-1-13.5v-27q0-6.5 1-13.5L78-585l110-190 119 50q11-8 23-15t24-12l16-128h220l16 128q13 5 24.5 12t22.5 15l119-50 110 190-103 78q1 7 1 13.5v27q0 6.5-2 13.5l103 78-110 190-118-50q-11 8-23 15t-24 12L590-80H370Zm70-80h79l14-106q31-8 57.5-23.5T639-327l99 41 39-68-86-65q5-14 7-29.5t2-31.5q0-16-2-31.5t-7-29.5l86-65-39-68-99 42q-22-23-48.5-38.5T533-694l-13-106h-79l-14 106q-31 8-57.5 23.5T321-633l-99-41-39 68 86 64q-5 15-7 30t-2 32q0 16 2 31t7 30l-86 65 39 68 99-42q22 23 48.5 38.5T427-266l13 106Zm42-180q58 0 99-41t41-99q0-58-41-99t-99-41q-59 0-99.5 41T342-480q0 58 40.5 99t99.5 41Zm-2-140Z" />
+            </svg>
+          </a>
+        </div>
+      </ng-container>
 
       <div class="sidebar-separator">
         <!-- <i class="material-symbols-outlined sidebar-icons">
@@ -210,7 +230,7 @@
         <!-- ------------------------------------------- -->
         <!-- LOGO BRAND  (click)="goToOfficialSite()" -->
         <!-- ------------------------------------------- -->
-        <a target="_blank" href="{{ tiledesk_url }}" class="customAncor">
+        <a target="_blank" href="{{ URLS.TILEDESK }}" class="customAncor">
           <img [src]="LOGOS_ITEMS['COMPANY_LOGO_NO_TEXT'].icon">
         </a>
       </div>