@chat21/chat21-ionic 3.4.29 → 3.4.30-rc2

package/src/app/pages/conversation-detail/conversation-detail.page.ts

@@ -83,7 +83,12 @@ import { WebsocketService } from 'src/app/services/websocket/websocket.service';
 import { Project } from 'src/chat21-core/models/projects';
 import { Globals } from 'src/app/utils/globals';
 import { ProjectService } from 'src/app/services/projects/project.service';
-import { getOSCode } from 'src/app/utils/utils';
+import { UploadService } from 'src/chat21-core/providers/abstract/upload.service';
+import { ProjectUsersService } from 'src/app/services/project_users/project-users.service';
+import { ProjectUser } from 'src/chat21-core/models/projectUsers';
+import { getOSCode, hasRole } from 'src/app/utils/utils';
+import { PERMISSIONS } from 'src/app/utils/permissions.constants';
+import { TriggerEvents } from 'src/app/services/triggerEvents/triggerEvents';
 
 @Component({
   selector: 'app-conversation-detail',
@@ -108,6 +113,7 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
   private subscriptions: Array<any>
   public tenant: string;
   public loggedUser: UserModel
+  public projectUser: ProjectUser;
   public conversationWith: string
   public conversationWithFullname: string
   public messages: Array<MessageModel> = []
@@ -137,6 +143,7 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
   public tagsCannedFilter: Array<any> = [];
   public SHOW_CANNED_RESPONSES: boolean = false
   public canShowCanned: boolean = true
+  public rolesCanned: { [key: string]: boolean }
 
   public SHOW_COPILOT_SUGGESTIONS: boolean = false;
 
@@ -171,6 +178,10 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
   copilotQuestion: string = '';
   /**COPILOT : end */
 
+  /** TICKET: start */
+  isTicketEnabled: boolean = false;
+  /** TICKET: end */
+
   isMine = isMine
   isInfo = isInfo
   isFirstMessage = isFirstMessage
@@ -236,22 +247,25 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
     public conversationHandlerBuilderService: ConversationHandlerBuilderService,
     public cannedResponsesService: CannedResponsesService,
     public imageRepoService: ImageRepoService,
+    public uploadService: UploadService,
     public presenceService: PresenceService,
     public toastController: ToastController,
     public tiledeskService: TiledeskService,
     public projectService: ProjectService,
+    public projectUsersService: ProjectUsersService,
     private networkService: NetworkService,
     private events: EventsService,
     private webSocketService: WebsocketService,
     public projectPlanUtils: ProjectPlanUtils,
+    public triggerEvents: TriggerEvents,
     private g: Globals,
   ) {
     // Change list on date change
     this.route.paramMap.subscribe((params) => {
       this.logger.log('[CONVS-DETAIL] - constructor -> params: ', params)
       this.conversationWith = params.get('IDConv')
-      this.conversationWithFullname = params.get('FullNameConv')
-      this.conv_type = params.get('Convtype')
+      this.conversationWithFullname = decodeURIComponent(params.get('FullNameConv'))
+      this.conv_type = decodeURIComponent(params.get('Convtype'))
 
       this.events.publish('supportconvid:haschanged', this.conversationWith)
     })
@@ -418,6 +432,8 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
   ionViewDidEnter() {
     this.logger.log('[CONVS-DETAIL] > ionViewDidEnter')
     // this.info_content_child_enabled = true;
+    // Scroll to bottom to show the last message without animation
+    this.scrollToLastMessage()
   }
 
   // Unsubscibe when new page transition end
@@ -477,8 +493,10 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
     this.messages = [] // list messages of conversation
     this.isFileSelected = false // indicates if a file has been selected (image to upload)
     this.isEmailEnabled = (this.appConfigProvider.getConfig().emailSection === 'true' || this.appConfigProvider.getConfig().emailSection === true) ? true : false;
+    this.isTicketEnabled = (this.appConfigProvider.getConfig().ticketSection === 'true' || this.appConfigProvider.getConfig().ticketSection === true) ? true : false;
     this.isWhatsappTemplatesEnabled = (this.appConfigProvider.getConfig().whatsappTemplatesSection === 'true' || this.appConfigProvider.getConfig().whatsappTemplatesSection === true) ? true : false;
-
+    this.fileUploadAccept = this.appConfigProvider.getConfig().fileUploadAccept
+    
     this.cannedResponsesService.initialize(appconfig.apiUrl)
 
     if (checkPlatformIsMobile()) {
@@ -507,10 +525,10 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
     // this.initConversationsHandler(); // nk
     if (this.conversationWith) {
       this.disableTextarea = false
+      this.startConversation();
       this._getProjectIdByConversationWith(this.conversationWith)
       this.initConversationHandler()
       this.initGroupsHandler();
-      this.startConversation();
       this.initSubscriptions();
       this.getLeadDetail();
       this.initializeTyping();
@@ -521,6 +539,7 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
   }
 
   _getProjectIdByConversationWith(conversationWith: string) {
+    console.log('[CONVS-DETAIL] - _getProjectIdByConversationWith conversationWith', conversationWith, this.channelType)
     if (this.channelType !== TYPE_DIRECT && !this.conversationWith.startsWith('group-')) {
       this.tiledeskService.getProjectIdByConvRecipient(conversationWith).subscribe((res) => {
         this.logger.log('[CONVS-DETAIL] - GET PROJECTID BY CONV RECIPIENT RES + projectId', res, res.id_project)
@@ -534,7 +553,6 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
         this.logger.log('[CONVS-DETAIL] - GET PROJECTID BY CONV RECIPIENT * COMPLETE *',)
       })
     }else {
-      this.canShowCanned = false;
       this.offlineMsgEmail = false;
     }
     
@@ -545,10 +563,13 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
       this.logger.log('[CONVS-DETAIL] - GET PROJECTID BY CONV RECIPIENT RES', project)
       if (project) {
         const projectId = project.id_project
-        this.canShowCanned = this.projectPlanUtils.checkPlanIsExpired(project)
+        this.projectUser = await this.projectUsersService.getProjectUserByProjectId(project._id)
         this.offlineMsgEmail = this.checkOfflineMsgEmailIsEnabled(project)
         this.isCopilotEnabled = this.projectPlanUtils.checkProjectProfileFeature(project, 'copilot');
         this.fileUploadAccept = this.checkAcceptedUploadFile(project)
+        this.rolesCanned = this.checkCannedResponsesRoles()
+        this.canShowCanned = this.checkCannedResponses(project)
+        this.logger.log('[CONVS-DETAIL] this.rolesCanned ', this.canShowCanned)
       }
     }, (error) => {
       this.logger.error('[CONVS-DETAIL] - GET PROJECTID BY CONV RECIPIENT - ERROR  ', error)
@@ -586,6 +607,40 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
     return this.appConfigProvider.getConfig().fileUploadAccept
   }
 
+  checkCannedResponses(project: Project): boolean {
+    let expires = this.projectPlanUtils.checkPlanIsExpired(project)
+    this.logger.log('[CONVS-DETAIL] checkCannedResponses expires ', expires)
+    if(expires){
+      return false
+    }
+
+    let hasRoleToShowCanned = this.rolesCanned[PERMISSIONS.CANNED_RESPONSES_READ]
+    this.logger.log('[CONVS-DETAIL] checkCannedResponses hasRoleToShowCanned ', hasRoleToShowCanned)
+    if(!hasRoleToShowCanned){
+      return false
+    }
+
+    return true
+  }
+
+  checkCannedResponsesRoles(): { [key: string]: boolean } {
+    const permissionKeys = [
+      'CANNED_RESPONSES_CREATE',
+      'CANNED_RESPONSES_READ',
+      'CANNED_RESPONSES_UPDATE',
+      'CANNED_RESPONSES_DELETE',
+    ] as const;
+
+    const roles: { [key: string]: boolean } = {};
+    for (const key of permissionKeys) {
+      const permission = PERMISSIONS[key];
+      roles[permission] = hasRole(this.projectUser, permission);
+    }
+
+    return roles;
+
+  }
+
   // getProjectIdSelectedConversation(conversationWith: string): string{
   //   const conversationWith_segments = conversationWith.split('-')
   //   // Removes the last element of the array if is = to the separator
@@ -669,6 +724,11 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
       "WHATSAPP.ERROR_WHATSAPP_NOT_INSTALLED",
       "WHATSAPP.ERROR_WHATSAPP_GENERIC_ERROR",
 
+      "TICKET.OPEN_TICKET",
+      "TICKET.DESCRIPTION",
+      "TICKET.CONFIRM",
+      "TICKET.CLOSE",
+
       "COPILOT.ASK_AI",
       "COPILOT.NO_SUGGESTIONS_PRESENT",
 
@@ -1884,6 +1944,11 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
   }
 
 
+  onOpenTicket(event) {
+    this.logger.debug('[CONVS-DETAIL] openTicketOnExternalService - conversationWith ', this.conversationWith)
+    const detailOBJ = { event: 'onOpenTicketExternally', request_id: this.conversationWith, conversation: this.conversation }
+    this.triggerEvents.triggerOnOpenTicketExternally(detailOBJ)
+  }
   // -------------- START SCROLL/RESIZE  -------------- //
   /** */
   resizeTextArea() {
@@ -1927,6 +1992,29 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
     }
   }
 
+  /**
+   * Scroll to last message without animation using requestAnimationFrame
+   * This is a best practice alternative to setTimeout
+   */
+  private scrollToLastMessage() {
+    this.showIonContent = true
+    if (this.ionContentChatArea) {
+      // Use requestAnimationFrame for better performance
+      requestAnimationFrame(() => {
+        requestAnimationFrame(() => {
+          // Double RAF ensures DOM is fully rendered
+          this.ionContentChatArea.scrollToBottom(0).then(() => {
+            this.logger.log('[CONVS-DETAIL] scroll posizionato all\'ultimo messaggio')
+          }).catch((error) => {
+            this.logger.error('[CONVS-DETAIL] errore durante lo scroll:', error)
+          })
+        })
+      })
+    } else {
+      this.logger.warn('[CONVS-DETAIL] ionContentChatArea non disponibile')
+    }
+  }
+
   /**
    * detectBottom
    */

package/src/app/pages/conversations-list/conversations-list.page.html

@@ -7,6 +7,8 @@
     [sound_btn]="sound_btn"
     [isMobile]="isMobile"
     [isVisibleTKT]="isVisibleTKT"
+    [isVisibleCNT]="isVisibleCNT"
+    [roles]="rolesHeader"
     (onSoundChange)="onSoundChange($event)"
     (openContactsDirectory)=openContactsDirectory($event) 
     (openProfileInfo)=openProfileInfo($event)>

package/src/app/pages/conversations-list/conversations-list.page.ts

@@ -53,7 +53,10 @@ import { Globals } from 'src/app/utils/globals';
 import { TriggerEvents } from 'src/app/services/triggerEvents/triggerEvents';
 import { MessageModel } from 'src/chat21-core/models/message';
 import { Project } from 'src/chat21-core/models/projects';
-import { getOSCode } from 'src/app/utils/utils';
+import { getOSCode, hasRole } from 'src/app/utils/utils';
+import { PERMISSIONS } from 'src/app/utils/permissions.constants';
+import { ProjectUser } from 'src/chat21-core/models/projectUsers';
+import { ProjectUsersService } from 'src/app/services/project_users/project-users.service';
 
 @Component({
   selector: 'app-conversations-list',
@@ -82,6 +85,7 @@ export class ConversationListPage implements OnInit {
   public archived_btn: boolean
   public sound_btn: string
   public isVisibleTKT: boolean = true;
+  public isVisibleCNT: boolean = true;;
   public convertMessage = convertMessage
   private isShowMenuPage = false
   private logger: LoggerService = LoggerInstance.getInstance()
@@ -104,6 +108,9 @@ export class ConversationListPage implements OnInit {
   public isMobile: boolean = false;
   public isInitialized: boolean = false;
 
+  public projectUser: ProjectUser;
+  public rolesHeader: { [key: string]: boolean }
+
   // PROJECT AVAILABILITY INFO: start
   project: Project
   profile_name_translated: string;
@@ -130,6 +137,7 @@ export class ConversationListPage implements OnInit {
     private translateService: CustomTranslateService,
     public tiledeskService: TiledeskService,
     public tiledeskAuthService: TiledeskAuthService,
+    public projectUsersService: ProjectUsersService,
     public appConfigProvider: AppConfigProvider,
     public platform: Platform,
     public wsService: WebsocketService,
@@ -371,6 +379,11 @@ export class ConversationListPage implements OnInit {
     // save conversationHandler in chatManager
     this.chatManager.setConversationsHandler(this.conversationsHandlerService)
     this.showPlaceholder = false
+    
+    // Hide loading spinner if there are no conversations
+    if (this.conversations.length === 0) {
+      this.loadingIsActive = false
+    }
   }
 
   // private manageStoredConversations() {
@@ -471,7 +484,7 @@ export class ConversationListPage implements OnInit {
   }
 
   listenToCurrentStoredProject() {
-    this.events.subscribe('storage:last_project', projectObjct => {
+    this.events.subscribe('storage:last_project', async(projectObjct) => {
       if (projectObjct && projectObjct !== 'undefined') {
         this.logger.log('[CONVS-LIST-PAGE] - GET STORED PROJECT ', projectObjct)
 
@@ -496,6 +509,10 @@ export class ConversationListPage implements OnInit {
         } else if (this.project.profile.type === 'payment' && this.project.profile.name === 'enterprise') {
           this.profile_name_translated = this.translationMapHeader.get('PaydPlanNameEnterprise');
         }
+
+        this.projectUser = await this.projectUsersService.getProjectUserByProjectId(this.project._id)
+        this.rolesHeader = this.checkCannedResponsesRoles();
+        this.logger.log('[CONVS-LIST-PAGE] - GET PROJECT USER ROLES ', this.rolesHeader)
       }
     })
   }
@@ -631,8 +648,24 @@ export class ConversationListPage implements OnInit {
     const public_Key = this.appConfigProvider.getConfig().t2y12PruGU9wUtEGzBJfolMIgK
     this.logger.log('[CONVS-LIST-PAGE] AppConfigService getAppConfig public_Key', public_Key)
     this.isVisibleTKT = getOSCode("TKT", public_Key);
+    this.isVisibleCNT = getOSCode("CNT", public_Key);
   }
 
+  checkCannedResponsesRoles(): { [key: string]: boolean } {
+      const permissionKeys = [
+        'LEADS_READ',
+      ] as const;
+  
+      const roles: { [key: string]: boolean } = {};
+      for (const key of permissionKeys) {
+        const permission = PERMISSIONS[key];
+        roles[permission] = hasRole(this.projectUser, permission);
+      }
+  
+      return roles;
+  
+    }
+
   onBackButtonFN(event) {
     this.conversationType = 'active'
 
@@ -883,6 +916,10 @@ export class ConversationListPage implements OnInit {
 
     this.logger.log('[CONVS-LIST-PAGE] navigateByUrl this.uidConvSelected ', this.uidConvSelected)
 
+    const queryParams = this.route.snapshot.queryParams;
+    const queryString = new URLSearchParams(queryParams).toString();
+    
+
     this.setUidConvSelected(uidConvSelected, converationType)
     if (checkPlatformIsMobile()) {
       this.logger.log('[CONVS-LIST-PAGE] checkPlatformIsMobile(): ', checkPlatformIsMobile())
@@ -900,6 +937,7 @@ export class ConversationListPage implements OnInit {
       if (this.conversationSelected && this.conversationSelected.conversation_with_fullname) {
         pageUrl = 'conversation-detail/' + this.uidConvSelected + '/' + encodeURIComponent(this.conversationSelected.conversation_with_fullname) + '/' + converationType
       }
+      pageUrl += queryString ? `?${queryString}` : '';
       this.logger.log('[CONVS-LIST-PAGE] setUidConvSelected navigateByUrl--->: ', pageUrl)
       // replace(/\(/g, '%28').replace(/\)/g, '%29') -> used for the encoder of any round brackets
       this.router.navigateByUrl(pageUrl.replace(/\(/g, '%28').replace(/\)/g, '%29'), {replaceUrl: true})

package/src/app/services/global-settings/global-settings.service.ts

@@ -88,14 +88,14 @@ export class GlobalSettingsService {
     this.logger.debug('[GLOBAL-SET] setVariableFromStorage :::::::: SET VARIABLE ---------->', Object.keys(globals));
     for (const key of Object.keys(globals)) {
         const val = this.appStorageService.getItem(key);
-        // this.logger.debug('[GLOBAL-SET] setVariableFromStorage SET globals KEY ---------->', key);
-        // this.logger.debug('[GLOBAL-SET] setVariableFromStorage SET globals VAL ---------->', val);
+        this.logger.debug('[GLOBAL-SET] setVariableFromStorage SET globals KEY ---------->', key);
+        this.logger.debug('[GLOBAL-SET] setVariableFromStorage SET globals VAL ---------->', val);
         if (val && val !== null) {
             // globals.setParameter(key, val);
             globals[key] = stringToBoolean(val);
         }
         // this.logger.debug('[GLOBAL-SET] setVariableFromStorage SET globals == ---------->', globals);
-    } 
+    }
   }
 
   /**
@@ -113,6 +113,7 @@ export class GlobalSettingsService {
     TEMP = getParameterByName(windowContext, 'tiledesk_supportMode');
     if (TEMP) {
         globals.supportMode = stringToBoolean(TEMP);
+        this.appStorageService.setItem('supportMode', String(globals.supportMode))
     }
 
     TEMP = getParameterByName(windowContext, 'tiledesk_lang');
@@ -138,6 +139,13 @@ export class GlobalSettingsService {
     TEMP = getParameterByName(windowContext, 'tiledesk_projectID');
     if (TEMP) {
         globals.projectID = TEMP;
+        this.appStorageService.setItem('projectID', TEMP)
+    }
+
+    TEMP = getParameterByName(windowContext, 'tiledesk_logOut');
+    if (TEMP) {
+        globals.logOut = stringToBoolean(TEMP);
+        this.appStorageService.setItem('logOut', TEMP)
     }
 
 }

package/src/app/services/nav-proxy.service.ts

@@ -4,7 +4,6 @@ import { Router, NavigationExtras } from '@angular/router';
 
 // utils
 import { checkPlatformIsMobile } from '../../chat21-core/utils/utils';
-// import { ConversationDetailPage } from '../pages/conversation-detail/conversation-detail.page';
 
 import { LoggerService } from 'src/chat21-core/providers/abstract/logger.service';
 import { LoggerInstance } from 'src/chat21-core/providers/logger/loggerInstance';

package/src/app/services/project_users/project-users.service.spec.ts

@@ -0,0 +1,16 @@
+import { TestBed } from '@angular/core/testing';
+
+import { ProjectUsersService } from './project-users.service';
+
+describe('ProjectUsersService', () => {
+  let service: ProjectUsersService;
+
+  beforeEach(() => {
+    TestBed.configureTestingModule({});
+    service = TestBed.inject(ProjectUsersService);
+  });
+
+  it('should be created', () => {
+    expect(service).toBeTruthy();
+  });
+});

package/src/app/services/project_users/project-users.service.ts

@@ -0,0 +1,63 @@
+import { HttpClient, HttpHeaders } from '@angular/common/http';
+import { Injectable } from '@angular/core';
+import { Observable } from 'rxjs';
+import { map } from 'rxjs/operators';
+import { ProjectUser } from 'src/chat21-core/models/projectUsers';
+import { AppStorageService } from 'src/chat21-core/providers/abstract/app-storage.service';
+import { LoggerService } from 'src/chat21-core/providers/abstract/logger.service';
+import { LoggerInstance } from 'src/chat21-core/providers/logger/loggerInstance';
+
+@Injectable({
+  providedIn: 'root'
+})
+export class ProjectUsersService {
+
+  private SERVER_BASE_URL: string;
+  private tiledeskToken: string;
+
+  private logger: LoggerService = LoggerInstance.getInstance();
+  constructor(
+      public http: HttpClient,
+      public appStorageService: AppStorageService
+  ) {}
+  
+  initialize(serverBaseUrl: string) {
+    this.logger.log('[TILEDESK-PROJECT_USERS-SERV] - initialize serverBaseUrl', serverBaseUrl);
+    this.SERVER_BASE_URL = serverBaseUrl;
+    this.tiledeskToken = this.appStorageService.getItem('tiledeskToken')
+  }
+
+  public getProjectUsersByProjectId(project_id: string): Observable<ProjectUser[]> {
+    const url = this.SERVER_BASE_URL + project_id + '/project_users/';
+    this.logger.log('[TILEDESK-SERVICE] - GET PROJECT-USER URL', url);
+    
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: this.tiledeskToken
+      })
+    };
+    return this.http.get(url, httpOptions).pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - GET PROJECT-USER RES ', res);
+      return res
+    }))
+  }
+
+  public getProjectUserByProjectId(project_id:  string): Promise<ProjectUser> {
+    const url = this.SERVER_BASE_URL + project_id + '/project_users/me';
+    this.logger.log('[TILEDESK-SERVICE]- GET PROJECT-USER BY USER-ID - URL', url);
+
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: this.tiledeskToken
+      })
+    };
+
+    return this.http.get(url, httpOptions).pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - GET PROJECT-USER RES ', res);
+      return res[0]
+    })).toPromise();
+  }
+
+}

package/src/app/services/tiledesk/tiledesk.service.ts

@@ -93,22 +93,6 @@ export class TiledeskService {
     }))
   }
 
-  public getProjectUsersByProjectId(project_id: string) {
-    const url = this.SERVER_BASE_URL + project_id + '/project_users/';
-    this.logger.log('[TILEDESK-SERVICE] - GET PROJECT-USER URL', url);
-    
-    const httpOptions = {
-      headers: new HttpHeaders({
-        'Content-Type': 'application/json',
-        Authorization: this.tiledeskToken
-      })
-    };
-    return this.http.get(url, httpOptions).pipe(map((res: any) => {
-      this.logger.log('[TILEDESK-SERVICE] - GET PROJECT-USER RES ', res);
-      return res
-    }))
-  }
-
   public getAllLeadsActiveWithLimit(project_id: string, limit: number) {
     const url = this.SERVER_BASE_URL + project_id + '/leads?limit=' + limit + '&with_fullname=true';
     this.logger.log('[TILEDESK-SERVICE] - GET ALL ACTIVE LEADS (LIMIT 10000) -  URL', url);

package/src/app/services/triggerEvents/triggerEvents.ts

@@ -102,5 +102,33 @@ export class TriggerEvents {
         }
     }
 
+    public triggerOnUpdateNewConversationBadge(detailObj: {}) {
+        this.logger.debug(' ---------------- triggerOnUpdateNewConversationBadge ---------------- ', detailObj);
+        try {
+            const onBeforeInit = new CustomEvent('onUpdateNewConversationBadge', { detail: detailObj });
+            const windowContext = this.windowContext;
+            if (windowContext){
+                // windowContext.document.dispatchEvent(onNewConversation);
+                windowContext.postMessage({type: "onUpdateNewConversationBadge", detail: detailObj }, '*')
+            }
+        } catch (e) {
+            this.logger.error('[TRIGGER-HANDLER] > Error:' + e);
+        }
+    }
+
+    public triggerOnOpenTicketExternally(detailObj: {}) {
+        this.logger.debug(' ---------------- triggerOnOpenTicketExternally ---------------- ', detailObj);
+        try {
+            const onBeforeInit = new CustomEvent('onOpenTicketExternally', { detail: detailObj });
+            const windowContext = this.windowContext;
+            if (windowContext){
+                // windowContext.document.dispatchEvent(onNewConversation);
+                windowContext.postMessage({type: "onOpenTicketExternally", detail: detailObj }, '*')
+            }
+        } catch (e) {
+            this.logger.error('[TRIGGER-HANDLER] > Error:' + e);
+        }
+    }
+
     
 }