@chat21/chat21-ionic 3.4.27-rc1 → 3.4.27-rc10

package/src/app/pages/conversation-detail/conversation-detail.page.ts

@@ -176,6 +176,10 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
   copilotQuestion: string = '';
   /**COPILOT : end */
 
+  /** TICKET: start */
+  isTicketEnabled: boolean = false;
+  /** TICKET: end */
+
   isMine = isMine
   isInfo = isInfo
   isFirstMessage = isFirstMessage
@@ -424,6 +428,8 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
   ionViewDidEnter() {
     this.logger.log('[CONVS-DETAIL] > ionViewDidEnter')
     // this.info_content_child_enabled = true;
+    // Scroll to bottom to show the last message without animation
+    this.scrollToLastMessage()
   }
 
   // Unsubscibe when new page transition end
@@ -483,6 +489,7 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
     this.messages = [] // list messages of conversation
     this.isFileSelected = false // indicates if a file has been selected (image to upload)
     this.isEmailEnabled = (this.appConfigProvider.getConfig().emailSection === 'true' || this.appConfigProvider.getConfig().emailSection === true) ? true : false;
+    this.isTicketEnabled = (this.appConfigProvider.getConfig().ticketSection === 'true' || this.appConfigProvider.getConfig().ticketSection === true) ? true : false;
     this.isWhatsappTemplatesEnabled = (this.appConfigProvider.getConfig().whatsappTemplatesSection === 'true' || this.appConfigProvider.getConfig().whatsappTemplatesSection === true) ? true : false;
 
     this.cannedResponsesService.initialize(appconfig.apiUrl)
@@ -554,9 +561,9 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
         this.offlineMsgEmail = this.checkOfflineMsgEmailIsEnabled(project)
         this.isCopilotEnabled = this.projectPlanUtils.checkProjectProfileFeature(project, 'copilot');
         this.fileUploadAccept = this.checkAcceptedUploadFile(project)
-        this.rolesCanned = this.checkCannedResponsesRoles(project)
+        this.rolesCanned = this.checkCannedResponsesRoles()
         this.canShowCanned = this.checkCannedResponses(project)
-        console.log('[CONVS-DETAIL] this.rolesCanned ', this.rolesCanned)
+        this.logger.log('[CONVS-DETAIL] this.rolesCanned ', this.canShowCanned)
       }
     }, (error) => {
       this.logger.error('[CONVS-DETAIL] - GET PROJECTID BY CONV RECIPIENT - ERROR  ', error)
@@ -603,14 +610,14 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
 
     let hasRoleToShowCanned = this.rolesCanned[PERMISSIONS.CANNED_RESPONSES_READ]
     this.logger.log('[CONVS-DETAIL] checkCannedResponses hasRoleToShowCanned ', hasRoleToShowCanned)
-    if(hasRoleToShowCanned){
-      return true
+    if(!hasRoleToShowCanned){
+      return false
     }
 
     return true
   }
 
-  checkCannedResponsesRoles(project: Project): { [key: string]: boolean } {
+  checkCannedResponsesRoles(): { [key: string]: boolean } {
     const permissionKeys = [
       'CANNED_RESPONSES_CREATE',
       'CANNED_RESPONSES_READ',
@@ -711,6 +718,11 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
       "WHATSAPP.ERROR_WHATSAPP_NOT_INSTALLED",
       "WHATSAPP.ERROR_WHATSAPP_GENERIC_ERROR",
 
+      "TICKET.OPEN_TICKET",
+      "TICKET.DESCRIPTION",
+      "TICKET.CONFIRM",
+      "TICKET.CLOSE",
+
       "COPILOT.ASK_AI",
       "COPILOT.NO_SUGGESTIONS_PRESENT",
 
@@ -1926,6 +1938,13 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
   }
 
 
+  onOpenTicket() {
+    this.logger.debug('[CONVS-DETAIL] openTicketOnExternalService - conversationWith ', this.conversationWith)
+    if(window['openTicketOnHDA']){
+      window['openTicketOnHDA'](this.conversationWith)
+    }
+
+  }
   // -------------- START SCROLL/RESIZE  -------------- //
   /** */
   resizeTextArea() {
@@ -1969,6 +1988,29 @@ export class ConversationDetailPage implements OnInit, OnDestroy, AfterViewInit
     }
   }
 
+  /**
+   * Scroll to last message without animation using requestAnimationFrame
+   * This is a best practice alternative to setTimeout
+   */
+  private scrollToLastMessage() {
+    this.showIonContent = true
+    if (this.ionContentChatArea) {
+      // Use requestAnimationFrame for better performance
+      requestAnimationFrame(() => {
+        requestAnimationFrame(() => {
+          // Double RAF ensures DOM is fully rendered
+          this.ionContentChatArea.scrollToBottom(0).then(() => {
+            this.logger.log('[CONVS-DETAIL] scroll posizionato all\'ultimo messaggio')
+          }).catch((error) => {
+            this.logger.error('[CONVS-DETAIL] errore durante lo scroll:', error)
+          })
+        })
+      })
+    } else {
+      this.logger.warn('[CONVS-DETAIL] ionContentChatArea non disponibile')
+    }
+  }
+
   /**
    * detectBottom
    */

package/src/app/pages/conversations-list/conversations-list.page.html

@@ -7,6 +7,8 @@
     [sound_btn]="sound_btn"
     [isMobile]="isMobile"
     [isVisibleTKT]="isVisibleTKT"
+    [isVisibleCNT]="isVisibleCNT"
+    [roles]="rolesHeader"
     (onSoundChange)="onSoundChange($event)"
     (openContactsDirectory)=openContactsDirectory($event) 
     (openProfileInfo)=openProfileInfo($event)>

package/src/app/pages/conversations-list/conversations-list.page.ts

@@ -53,7 +53,10 @@ import { Globals } from 'src/app/utils/globals';
 import { TriggerEvents } from 'src/app/services/triggerEvents/triggerEvents';
 import { MessageModel } from 'src/chat21-core/models/message';
 import { Project } from 'src/chat21-core/models/projects';
-import { getOSCode } from 'src/app/utils/utils';
+import { getOSCode, hasRole } from 'src/app/utils/utils';
+import { PERMISSIONS } from 'src/app/utils/permissions.constants';
+import { ProjectUser } from 'src/chat21-core/models/projectUsers';
+import { ProjectUsersService } from 'src/app/services/project_users/project-users.service';
 
 @Component({
   selector: 'app-conversations-list',
@@ -82,6 +85,7 @@ export class ConversationListPage implements OnInit {
   public archived_btn: boolean
   public sound_btn: string
   public isVisibleTKT: boolean = true;
+  public isVisibleCNT: boolean = true;;
   public convertMessage = convertMessage
   private isShowMenuPage = false
   private logger: LoggerService = LoggerInstance.getInstance()
@@ -104,6 +108,9 @@ export class ConversationListPage implements OnInit {
   public isMobile: boolean = false;
   public isInitialized: boolean = false;
 
+  public projectUser: ProjectUser;
+  public rolesHeader: { [key: string]: boolean }
+
   // PROJECT AVAILABILITY INFO: start
   project: Project
   profile_name_translated: string;
@@ -130,6 +137,7 @@ export class ConversationListPage implements OnInit {
     private translateService: CustomTranslateService,
     public tiledeskService: TiledeskService,
     public tiledeskAuthService: TiledeskAuthService,
+    public projectUsersService: ProjectUsersService,
     public appConfigProvider: AppConfigProvider,
     public platform: Platform,
     public wsService: WebsocketService,
@@ -371,6 +379,11 @@ export class ConversationListPage implements OnInit {
     // save conversationHandler in chatManager
     this.chatManager.setConversationsHandler(this.conversationsHandlerService)
     this.showPlaceholder = false
+    
+    // Hide loading spinner if there are no conversations
+    if (this.conversations.length === 0) {
+      this.loadingIsActive = false
+    }
   }
 
   // private manageStoredConversations() {
@@ -471,9 +484,9 @@ export class ConversationListPage implements OnInit {
   }
 
   listenToCurrentStoredProject() {
-    this.events.subscribe('storage:last_project', projectObjct => {
+    this.events.subscribe('storage:last_project', async(projectObjct) => {
       if (projectObjct && projectObjct !== 'undefined') {
-        // console.log('[CONVS-LIST-PAGE] - GET STORED PROJECT ', projectObjct)
+        console.log('[CONVS-LIST-PAGE] - GET STORED PROJECT ', projectObjct)
 
         //TODO: recuperare info da root e non da id_project
         this.project = {
@@ -496,6 +509,10 @@ export class ConversationListPage implements OnInit {
         } else if (this.project.profile.type === 'payment' && this.project.profile.name === 'enterprise') {
           this.profile_name_translated = this.translationMapHeader.get('PaydPlanNameEnterprise');
         }
+
+        this.projectUser = await this.projectUsersService.getProjectUserByProjectId(this.project._id)
+        this.rolesHeader = this.checkCannedResponsesRoles();
+        this.logger.log('[CONVS-LIST-PAGE] - GET PROJECT USER ROLES ', this.rolesHeader)
       }
     })
   }
@@ -631,8 +648,24 @@ export class ConversationListPage implements OnInit {
     const public_Key = this.appConfigProvider.getConfig().t2y12PruGU9wUtEGzBJfolMIgK
     this.logger.log('[CONVS-LIST-PAGE] AppConfigService getAppConfig public_Key', public_Key)
     this.isVisibleTKT = getOSCode("TKT", public_Key);
+    this.isVisibleCNT = getOSCode("CNT", public_Key);
   }
 
+  checkCannedResponsesRoles(): { [key: string]: boolean } {
+      const permissionKeys = [
+        'LEADS_READ',
+      ] as const;
+  
+      const roles: { [key: string]: boolean } = {};
+      for (const key of permissionKeys) {
+        const permission = PERMISSIONS[key];
+        roles[permission] = hasRole(this.projectUser, permission);
+      }
+  
+      return roles;
+  
+    }
+
   onBackButtonFN(event) {
     this.conversationType = 'active'
 

package/src/app/services/global-settings/global-settings.service.ts

@@ -88,8 +88,8 @@ export class GlobalSettingsService {
     this.logger.debug('[GLOBAL-SET] setVariableFromStorage :::::::: SET VARIABLE ---------->', Object.keys(globals));
     for (const key of Object.keys(globals)) {
         const val = this.appStorageService.getItem(key);
-        // this.logger.debug('[GLOBAL-SET] setVariableFromStorage SET globals KEY ---------->', key);
-        // this.logger.debug('[GLOBAL-SET] setVariableFromStorage SET globals VAL ---------->', val);
+        this.logger.debug('[GLOBAL-SET] setVariableFromStorage SET globals KEY ---------->', key);
+        this.logger.debug('[GLOBAL-SET] setVariableFromStorage SET globals VAL ---------->', val);
         if (val && val !== null) {
             // globals.setParameter(key, val);
             globals[key] = stringToBoolean(val);
@@ -111,8 +111,10 @@ export class GlobalSettingsService {
     }
 
     TEMP = getParameterByName(windowContext, 'tiledesk_supportMode');
+    console.log('TEMP supportMode', TEMP);
     if (TEMP) {
         globals.supportMode = stringToBoolean(TEMP);
+        this.appStorageService.setItem('supportMode', String(globals.supportMode))
     }
 
     TEMP = getParameterByName(windowContext, 'tiledesk_lang');
@@ -138,6 +140,7 @@ export class GlobalSettingsService {
     TEMP = getParameterByName(windowContext, 'tiledesk_projectID');
     if (TEMP) {
         globals.projectID = TEMP;
+        this.appStorageService.setItem('projectID', TEMP)
     }
 
 }

package/src/app/shared/shared.module.ts

@@ -22,6 +22,9 @@ import { MatTooltipModule } from '@angular/material/tooltip';
 import { MatSnackBarModule } from '@angular/material/snack-bar';
 import { MatSlideToggleModule } from '@angular/material/slide-toggle';
 import { SafeHtmlPipe } from '../directives/safe-html.pipe';
+import { TranslateLoader, TranslateModule } from '@ngx-translate/core';
+import { createTranslateLoader } from 'src/chat21-core/utils/utils';
+import { HttpClient } from '@angular/common/http';
 
 // import { MessageTextAreaComponent } from '../components/conversation-detail/message-text-area/message-text-area.component'; // MessageTextAreaComponent is part of the declarations ConversationDetailPageModule
 
@@ -140,6 +143,14 @@ import { SafeHtmlPipe } from '../directives/safe-html.pipe';
     NgSelectModule,
     FormsModule,
 
+    TranslateModule.forChild({
+      loader: {
+        provide: TranslateLoader,
+        useFactory: (createTranslateLoader),
+        deps: [HttpClient]
+      }
+    })
+
   ],
   schemas: [
     CUSTOM_ELEMENTS_SCHEMA,

package/src/app/utils/permissions.constants.ts

@@ -4,6 +4,8 @@ export const PERMISSIONS = {
   REQUEST_READ_GROUP: 'request_read_group',
   REQUEST_READ_MY: 'request_read_my',
  
+  HOME_READ: 'home_read',
+
   INBOX_READ: 'inbox_read',
   REQUEST_UPDATE: 'request_update',
   REQUEST_SEND: 'request_send',
@@ -25,6 +27,8 @@ export const PERMISSIONS = {
 
   HISTORY_READ: 'history_read',
 
+  RATING_READ:'rating_read',
+
   AUTOMATIONSLOG_READ: "automationslog_read",
   AUTOMATIONSLOG_CREATE: "automationslog_create",
 
@@ -70,18 +74,21 @@ export const PERMISSIONS = {
   WIDGETSETUP_READ: 'widgetsetup_read',
   INSTALLATION_READ: 'installation_read',
   TRANSLATIONS_READ: 'translations_read',
+  WIDGETSETUP_UPDATE: 'widgetsetup_update',
+
+  
 
   DEPARTMENTS_LIST_READ: 'department_list_read',
   DEPARTMENT_DETAIL_READ: 'department_detail_read',
   DEPARTMENT_CREATE_READ: 'department_create_read',
 
   TEAMMATES_READ: 'teammates_read',
-  TEAMMATES_DETAILS_READ: 'teammates_detail_read',
+  TEAMMATE_UPDATE: 'teammate_update',
   TEAMMATES_CREATE: 'teammates_create',
   ROLES_READ: 'roles_read',
   GROUPS_READ: 'groups_read',
 
-  TEAMMATE_STATUS_UPDATE: 'teammate_status_update',
+
 
   EMAIL_TICKETING_READ:'email_ticketing_read',
   EMAIL_TICKETING_UPDATE:'email_ticketing_update',
@@ -107,29 +114,25 @@ export const PERMISSIONS = {
   APPS_READ:'apps_read',
   APPS_UPDATE:'apps_update',
 
+  SETTINGS_READ: 'settings_read',
   PROJECTSETTINGS_GENERAL_READ: 'projectsettings_general_read',
   PROJECTSETTINGS_GENERAL_UPDATE: 'projectsettings_general_update',
-
   PROJECTSETTINGS_SUBSCRIPTION_READ: 'projectsettings_subscription_read',
-
   PROJECTSETTINGS_DEVELOPER_READ: 'projectsettings_developer_read',
   PROJECTSETTINGS_DEVELOPER_UPDATE: 'projectsettings_developer_update',
-
   PROJECTSETTINGS_SMARTASSIGNMENT_READ: 'projectsettings_smartassignment_read',
   PROJECTSETTINGS_SMARTASSIGNMENT_UPDATE: 'projectsettings_smartassignment_update',
-
   PROJECTSETTINGS_NOTIFICATION_READ: 'projectsettings_notification_read',
-
   PROJECTSETTINGS_SECURITY_READ: 'projectsettings_security_read',
-
   PROJECTSETTINGS_BANNED_READ: 'projectsettings_banned_read',
-
   PROJECTSETTINGS_ADVANCED_READ: 'projectsettings_advanced_read',
   
-
   ACCESS_LISTS: 'accessLists',
   PROFILE_PAGES: 'profilePages',
   LEAD_DATA: 'leadData',
   IMPORT_DATA: 'importData',
-  MANAGE_TAGS: 'manageTags'
+  MANAGE_TAGS: 'manageTags',
+
+  CHANGE_PROJECT:'change_project',
+  SIMULATE_CONV:'simulate_conv',
 };

package/src/assets/i18n/ar.json

@@ -225,6 +225,10 @@
   "admin": "مدير",
   "agent": "وكيل",
   "Conversations": "المحادثات",
+  "Monitor": "شاشة",
+  "Flows": "التدفّقات",
+  "Knowledgebases": "قواعد المعرفة",
+  "Whatsappbroadcasts": "نشرات WhatsApp",
   "Apps": "تطبيقات",
   "Analytics": "تحليلات",
   "Activities": "أنشطة",
@@ -306,5 +310,11 @@
     "SEND_EMAIL_SUCCESS_OFFLINE_MESSAGE":"تم إرسال الرسالة أيضًا عبر البريد الإلكتروني 📩"
   },
   "EMOJI_NOT_ELLOWED": "الرموز التعبيرية غير مسموح بها",
-  "DOMAIN_NOT_ALLOWED": "يحتوي الرابط على نطاق غير مسموح"
+  "DOMAIN_NOT_ALLOWED": "يحتوي الرابط على نطاق غير مسموح",
+  "TICKET": {
+    "OPEN_TICKET": "افتح تذكرة",
+    "DESCRIPTION": "هل تؤكد أنك تريد فتح تذكرة لهذه المحادثة؟",
+    "CONFIRM": "تأكيد",
+    "CLOSE": "إغلاق"
+  }
 }

package/src/assets/i18n/az.json

@@ -225,6 +225,10 @@
   "admin": "Administrator",
   "agent": "Agent",
   "Conversations": "Söhbətlər",
+  "Monitor": "Monitor",
+  "Flows": "Axınlar",
+  "Knowledgebases": "Bilik bazaları",
+  "Whatsappbroadcasts": "WhatsApp Yayınları",
   "Apps": "Proqramlar",
   "Analytics": "Analitika",
   "Activities": "Fəaliyyətlər",
@@ -306,5 +310,11 @@
     "SEND_EMAIL_SUCCESS_OFFLINE_MESSAGE":"Mesaj e-poçt vasitəsilə də göndərilib 📩"    
   },
   "EMOJI_NOT_ELLOWED": "Emoji icazə verilmir",
-  "DOMAIN_NOT_ALLOWED": "URL icazə verilməyən domeni ehtiva edir"
+  "DOMAIN_NOT_ALLOWED": "URL icazə verilməyən domeni ehtiva edir",
+  "TICKET": {
+    "OPEN_TICKET": "Bilet aç",
+    "DESCRIPTION": "Bu söhbət üçün bilet açmaq istədiyinizi təsdiqləyirsinizmi?",
+    "CONFIRM": "Təsdiqlə",
+    "CLOSE": "Bağla"
+  }
 }

package/src/assets/i18n/de.json

@@ -225,6 +225,10 @@
   "admin": "Administrator",
   "agent": "Agent",
   "Conversations": "Gespräche",
+  "Monitor": "Monitor",
+  "Flows": "Flows",
+  "Knowledgebases": "Wissensdatenbanken",
+  "Whatsappbroadcasts": "WhatsApp-Broadcasts",
   "Apps": "Anwendungen",
   "Analytics": "Analytik",
   "Activities": "Aktivitäten",
@@ -306,5 +310,11 @@
     "SEND_EMAIL_SUCCESS_OFFLINE_MESSAGE":"Nachricht auch per E-Mail gesendet 📩"
   },
   "EMOJI_NOT_ELLOWED": "Emoji nicht erlaubt",
-  "DOMAIN_NOT_ALLOWED": "Die URL enthält eine nicht erlaubte Domain"
+  "DOMAIN_NOT_ALLOWED": "Die URL enthält eine nicht erlaubte Domain",
+  "TICKET": {
+    "OPEN_TICKET": "Ticket öffnen",
+    "DESCRIPTION": "Bestätigen Sie, dass Sie ein Ticket für dieses Gespräch eröffnen möchten?",
+    "CONFIRM": "Bestätigen",
+    "CLOSE": "Schließen"
+  }
 }

package/src/assets/i18n/en.json

@@ -225,6 +225,10 @@
   "admin": "Administrator",
   "agent": "Agent",
   "Conversations": "Conversations",
+  "Monitor":"Monitor",
+  "Flows": "Flows",
+  "Knowledgebases": "Knowledge Bases",
+  "Whatsappbroadcasts": "WhatsApp Broadcasts",
   "Apps": "Apps",
   "Analytics": "Analytics",
   "Activities": "Activities",
@@ -314,5 +318,11 @@
     "HOW_CAN_I_HELP_YOU":"How can i help you?"
   },
   "EMOJI_NOT_ELLOWED":"Emoji not allowed",
-  "DOMAIN_NOT_ALLOWED":"URL contains a non-allowed domain"
+  "DOMAIN_NOT_ALLOWED":"URL contains a non-allowed domain",
+  "TICKET": {
+    "OPEN_TICKET": "Open Ticket",
+    "DESCRIPTION": "Do you confirm you want to open a ticket for this conversation?",
+    "CONFIRM": "Confirm",
+    "CLOSE": "Close"
+  }
 }

package/src/assets/i18n/es.json

@@ -225,6 +225,10 @@
   "admin": "Administrador",
   "agent": "Agente",
   "Conversations": "Conversaciones",
+  "Monitor": "Monitor",
+  "Flows": "Flujos",
+  "Knowledgebases": "Bases de Conocimiento",
+  "Whatsappbroadcasts": "Difusiones de WhatsApp",
   "Apps":"Aplicaciones",
   "Analytics":"Analíticas",
   "Activities": "Actividades",
@@ -306,5 +310,11 @@
     "SEND_EMAIL_SUCCESS_OFFLINE_MESSAGE":"Mensaje también enviado por correo electrónico 📩"
   },
   "EMOJI_NOT_ELLOWED": "Emoji no permitido",
-  "DOMAIN_NOT_ALLOWED": "La URL contiene un dominio no permitido"
+  "DOMAIN_NOT_ALLOWED": "La URL contiene un dominio no permitido",
+  "TICKET": {
+    "OPEN_TICKET": "Abrir Ticket",
+    "DESCRIPTION": "¿Confirmas que deseas abrir un ticket para esta conversación?",
+    "CONFIRM": "Confirmar",
+    "CLOSE": "Cerrar"
+  }
 }

package/src/assets/i18n/fr.json

@@ -225,6 +225,10 @@
   "admin": "Administrateur",
   "agent": "Agent",
   "Conversations": "Conversations",
+  "Monitor": "Moniteur",
+  "Flows": "Flux",
+  "Knowledgebases": "Bases de Connaissances",
+  "Whatsappbroadcasts": "Diffusions WhatsApp",
   "Apps":"Applications",
   "Analytics":"Analytique",
   "Activities": "Activités",
@@ -306,5 +310,11 @@
     "SEND_EMAIL_SUCCESS_OFFLINE_MESSAGE":"Message également envoyé par mail 📩"
   },
   "EMOJI_NOT_ELLOWED": "Emoji non autorisé",
-  "DOMAIN_NOT_ALLOWED": "L'URL contient un domaine non autorisé"
+  "DOMAIN_NOT_ALLOWED": "L'URL contient un domaine non autorisé",
+  "TICKET": {
+    "OPEN_TICKET": "Ouvrir un Ticket",
+    "DESCRIPTION": "Confirmez-vous vouloir ouvrir un ticket pour cette conversation ?",
+    "CONFIRM": "Confirmer",
+    "CLOSE": "Fermer"
+  }
 }

package/src/assets/i18n/it.json

@@ -225,6 +225,10 @@
     "admin": "Amministratore",
     "agent": "Agente",
     "Conversations": "Conversazioni",
+    "Monitor": "Monitor",
+    "Flows": "Flussi",
+    "Knowledgebases": "Basi di Conoscenza",
+    "Whatsappbroadcasts": "Trasmissioni WhatsApp",
     "Apps":"App",
     "Analytics":"Analitica",
     "Activities": "Attività",
@@ -312,7 +316,13 @@
         "NO_SUGGESTIONS_PRESENT":"Nessun suggerimento trovato",
         "INSERT_PROMPT_HERE":"Inserisci un prompt qui",
         "HOW_CAN_I_HELP_YOU":"Come posso aiutarti?"
-  },
-  "EMOJI_NOT_ELLOWED": "Emoji non consentite",
-  "DOMAIN_NOT_ALLOWED": "L'URL contiene un dominio non consentito"
+    },
+    "EMOJI_NOT_ELLOWED": "Emoji non consentite",
+    "DOMAIN_NOT_ALLOWED": "L'URL contiene un dominio non consentito",
+    "TICKET": {
+        "OPEN_TICKET": "Apri Ticket",
+        "DESCRIPTION": "Confermi di voler aprire un ticket per questa conversazione?",
+        "CONFIRM": "Conferma",
+        "CLOSE": "Chiudi"
+    }
 }

package/src/assets/i18n/kk.json

@@ -225,6 +225,10 @@
   "admin": "Әкімші",
   "agent": "Агент",
   "Conversations": "Әңгімелер",
+  "Monitor": "Монитор",
+  "Flows": "Ағындар",
+  "Knowledgebases": "Білім базалары",
+  "Whatsappbroadcasts": "WhatsApp хабарламалары",
   "Apps": "Қолданбалар",
   "Analytics": "Аналитика",
   "Activities": "Іс-шаралар",
@@ -306,5 +310,11 @@
     "SEND_EMAIL_SUCCESS_OFFLINE_MESSAGE":"Хабарлама электрондық пошта арқылы да жіберілді 📩"
   },
   "EMOJI_NOT_ELLOWED": "Эмодзи рұқсат етілмеген",
-  "DOMAIN_NOT_ALLOWED": "URL рұқсат етілмеген доменді қамтиды"
+  "DOMAIN_NOT_ALLOWED": "URL рұқсат етілмеген доменді қамтиды",
+  "TICKET": {
+    "OPEN_TICKET": "Тапсырма ашу",
+    "DESCRIPTION": "Осы әңгіме үшін тапсырма ашқыңыз келетінін растайсыз ба?",
+    "CONFIRM": "Растау",
+    "CLOSE": "Жабу"
+  }
 }

package/src/assets/i18n/pt.json

@@ -225,6 +225,10 @@
   "admin": "Administrador",
   "agent": "Agente",
   "Conversations": "Conversas",
+  "Monitor": "Monitor",
+  "Flows": "Fluxos",
+  "Knowledgebases": "Bases de Conhecimento",
+  "Whatsappbroadcasts": "Transmissões do WhatsApp",
   "Apps":"Aplicativos",
   "Analytics":"Análise",
   "Activities": "Atividades",
@@ -306,5 +310,11 @@
     "SEND_EMAIL_SUCCESS_OFFLINE_MESSAGE":"Mensagem também enviada por e-mail 📩"
   },
   "EMOJI_NOT_ELLOWED": "Emoji não permitido",
-  "DOMAIN_NOT_ALLOWED": "O URL contém um domínio não permitido"
+  "DOMAIN_NOT_ALLOWED": "O URL contém um domínio não permitido",
+  "TICKET": {
+    "OPEN_TICKET": "Abrir Ticket",
+    "DESCRIPTION": "Confirma que deseja abrir um ticket para esta conversa?",
+    "CONFIRM": "Confirmar",
+    "CLOSE": "Fechar"
+  }
 }

package/src/assets/i18n/ru.json

@@ -225,6 +225,10 @@
   "admin": "Администратор",
   "agent": "Агент",
   "Conversations": "Разговоры",
+  "Monitor": "Монитор",
+  "Flows": "Потоки",
+  "Knowledgebases": "Базы знаний",
+  "Whatsappbroadcasts": "WhatsApp-рассылки",
   "Apps":"Приложения",
   "Analytics":"Аналитика",
   "Activities": "Виды деятельности",
@@ -306,5 +310,11 @@
     "SEND_EMAIL_SUCCESS_OFFLINE_MESSAGE":"Сообщение также отправлено по электронной почте 📩"
   },
   "EMOJI_NOT_ELLOWED": "Эмодзи не разрешены",
-  "DOMAIN_NOT_ALLOWED": "URL содержит недопустимый домен"
+  "DOMAIN_NOT_ALLOWED": "URL содержит недопустимый домен",
+  "TICKET": {
+    "OPEN_TICKET": "Открыть тикет",
+    "DESCRIPTION": "Вы подтверждаете, что хотите открыть тикет для этого разговора?",
+    "CONFIRM": "Подтвердить",
+    "CLOSE": "Закрыть"
+  }
 }

package/src/assets/i18n/sr.json

@@ -225,6 +225,10 @@
   "admin": "Aдминистратор",
   "agent": "Агент",
   "Conversations": "Разговори",
+  "Monitor": "Монитор",
+  "Flows": "Токови",
+  "Knowledgebases": "Baze znanja",
+  "Whatsappbroadcasts": "WhatsApp emitovanja",
   "Apps":"Аппс",
   "Analytics":"Аналитика",
   "Activities": "Активности",
@@ -306,5 +310,11 @@
     "SEND_EMAIL_SUCCESS_OFFLINE_MESSAGE":"Порука је такође послата е-поштом 📩"  
   },
   "EMOJI_NOT_ELLOWED": "Emodžiji nisu dozvoljeni",
-  "DOMAIN_NOT_ALLOWED": "URL sadrži nedozvoljenu domenu"
+  "DOMAIN_NOT_ALLOWED": "URL sadrži nedozvoljenu domenu",
+  "TICKET": {
+    "OPEN_TICKET": "Otvori tiket",
+    "DESCRIPTION": "Da li potvrđujete da želite da otvorite tiket za ovaj razgovor?",
+    "CONFIRM": "Potvrdi",
+    "CLOSE": "Zatvori"
+  }
 }

package/src/assets/i18n/sv.json

@@ -225,6 +225,10 @@
   "admin": "Administratör",
   "agent": "Ombud",
   "Conversations": "Samtal",
+  "Monitor": "Monitor",
+  "Flows": "Flöden",
+  "Knowledgebases": "Kunskapsbaser",
+  "Whatsappbroadcasts": "WhatsApp-sändningar",
   "Apps": "Appar",
   "Analytics": "Analytics",
   "Activities": "Aktiviteter",
@@ -306,5 +310,11 @@
     "SEND_EMAIL_SUCCESS_OFFLINE_MESSAGE":"Meddelande skickas även via mail 📩"    
   },
   "EMOJI_NOT_ELLOWED": "Emoji är inte tillåtna",
-  "DOMAIN_NOT_ALLOWED": "URL:en innehåller en otillåten domän"
+  "DOMAIN_NOT_ALLOWED": "URL:en innehåller en otillåten domän",
+  "TICKET": {
+    "OPEN_TICKET": "Öppna Ärende",
+    "DESCRIPTION": "Bekräftar du att du vill öppna ett ärende för den här konversationen?",
+    "CONFIRM": "Bekräfta",
+    "CLOSE": "Stäng"
+  }
 }