@chat21/chat21-ionic 3.0.61-rc8 → 3.0.61

package/src/app/services/tiledesk/tiledesk.service.ts

@@ -110,9 +110,199 @@ export class TiledeskService {
     }))
   }
 
+
+  public getProjectUsersByProjectId(project_id: string, token: string) {
+    const url = this.apiUrl + project_id + '/project_users/';
+    this.logger.log('[TILEDESK-SERVICE] - GET PROJECT-USER URL', url);
+    
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+    return this.http
+    .get(url, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - GET PROJECT-USER RES ', res);
+      return res
+    }))
+  }
+
+  public getAllLeadsActiveWithLimit(project_id: string, token: string, limit: number) {
+    const url = this.apiUrl + project_id + '/leads?limit=' + limit + '&with_fullname=true';
+    this.logger.log('[TILEDESK-SERVICE] - GET ALL ACTIVE LEADS (LIMIT 10000) -  URL', url);
+    
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+    return this.http
+    .get(url, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - GET ALL ACTIVE LEADS (LIMIT 10000) ', res);
+      return res
+    }))
+  }
+
+
+  // ---------------------------------------------
+  // @ Create new project user to get new lead ID
+  // ---------------------------------------------
+  public createNewProjectUserToGetNewLeadID(project_id: string, token: string) {
+    const url = this.apiUrl + project_id + '/project_users/'
+    this.logger.log('[TILEDESK-SERVICE] - CREATE NEW PROJECT USER TO GET NEW LEAD ID url ', url);
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+    const body = {};
+    return this.http
+      .post(url, body, httpOptions)
+      .pipe(map((res: any) => {
+        this.logger.log('[TILEDESK-SERVICE] - CREATE NEW PROJECT USER TO GET NEW LEAD ID url ', res);
+        return res
+      }))
+  }
+
+  // ---------------------------------------------
+  // @ Create new lead 
+  // ---------------------------------------------
+  public createNewLead(leadid: string, fullname: string, leademail: string, project_id: string, token: string) {
+    const url = this.apiUrl + project_id + '/leads/'
+    this.logger.log('[TILEDESK-SERVICE] - CREATE NEW LEAD url ', url);
+   
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+
+    const body = { 'lead_id': leadid, 'fullname': fullname, 'email': leademail };
+    this.logger.log('[TILEDESK-SERVICE] - CREATE NEW LEAD ', body);
+
+    return this.http
+    .post(url, body, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - CREATE NEW LEAD RES ', res);
+      return res
+    }))
+  }
+
+  // -------------------------------------------------------------------------------------
+  // @ Get all bots of the project (with all=true the response return also the identity bot) 
+  // -------------------------------------------------------------------------------------
+  public getAllBotByProjectId(project_id: string, token: string) {
+   
+    const url = this.apiUrl + project_id + '/faq_kb?all=true'
+    this.logger.log('[TILEDESK-SERVICE] - GET ALL BOTS BY PROJECT ID - URL', url);
+
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+
+    return this.http
+    .get(url, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - GET ALL BOTS BY PROJECT ID - RES ', res);
+      return res
+    }))
+  }
+
+  // -------------------------------------------------------------------------------------
+  // @ Get all DEPTS of the project
+  // -------------------------------------------------------------------------------------
+  public getDeptsByProjectId(project_id: string, token: string) {
+   
+    const url = this.apiUrl + project_id + '/departments/allstatus';
+    this.logger.log('[TILEDESK-SERVICE] - GET DEPTS (ALL STATUS) - URL', url);
+   
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+
+    return this.http
+    .get(url, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - GET DEPTS (ALL STATUS) - RES ', res);
+      return res
+    }))
+  }
+
+    // -----------------------------------------------------------------------------------------
+  // @ Create ticket
+  // -----------------------------------------------------------------------------------------
+  createInternalRequest(requester_id: string, request_id: string, subject: string, message: string, departmentid: string, participantid: string, ticketpriority: string, project_id: string, token: string) {
+    
+    const url = this.apiUrl + project_id + '/requests/' + request_id + '/messages'
+    this.logger.log('[WS-REQUESTS-SERV] - CREATE INTERNAL REQUEST URL ', url)
+    
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+    // this.logger.log('JOIN FUNCT OPTIONS  ', options);
+    let body = {}
+    body = { 'sender': requester_id, 'subject': subject, 'text': message, 'departmentid': departmentid, 'channel': { 'name': 'form' }, 'priority': ticketpriority };
+    if (participantid !== undefined) {
+      body['participants'] = [participantid]
+    } else {
+      body['participants'] = participantid
+    }
+    // , 'participants': [participantid]
+
+    this.logger.log('[WS-REQUESTS-SERV] - CREATE INTERNAL REQUEST body ', body);
+    return this.http
+    .post(url, body, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - CREATE NEW LEAD RES ', res);
+      return res
+    }))
+  }
   
 
+  // -------------------------------------------------------------------------------------
+  // @ Create - Save (POST) new canned response
+  // -------------------------------------------------------------------------------------
+  public createCannedResponse(message: string, title: string, project_id: string, token: string) {
+    this.logger.log('[TILEDESK-SERVICE] - CREATE CANNED-RES - token', token); 
+    const url =  this.apiUrl  + project_id + '/canned/'
+    this.logger.log('[TILEDESK-SERVICE] - CREATE CANNED-RES - URL', url); 
+    
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+
+    const body = { 'text': message, 'title': title };
 
+    this.logger.log('[TILEDESK-SERVICE] CREATE CANNED-RES - BODY ', body);
+
+    return this.http
+    .post(url, JSON.stringify(body), httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - CREATE CANNED-RES - RES ', res);
+      return res
+    }))
+      
+  }
 
+  // .post(url, JSON.stringify(body), options)
+  // .map((res) => res.json());
 
 }

package/src/app/shared/shared.module.ts

@@ -47,7 +47,7 @@ import { MatTooltipModule } from '@angular/material/tooltip';
 import { MatSnackBarModule } from '@angular/material/snack-bar';
 import { MatSlideToggleModule } from '@angular/material/slide-toggle';
 
-// import { MessageTextAreaComponent } from '../components/conversation-detail/message-text-area/message-text-area.component';
+// import { MessageTextAreaComponent } from '../components/conversation-detail/message-text-area/message-text-area.component'; // MessageTextAreaComponent is part of the declarations ConversationDetailPageModule
 
 @NgModule({
   declarations: [

package/src/assets/i18n/de.json

@@ -225,5 +225,41 @@
   "Resolve": "Lösen",
   "Archive": "Archivieren",
   "ActionNotAllowed": "Aktion nicht erlaubt",
-  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Sie gehören nicht mehr zu den Teamkollegen, die diese Unterhaltung führen"
+  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Sie gehören nicht mehr zu den Teamkollegen, die diese Unterhaltung führen",
+  "TicketSuccessfullyCreated": "Ticket erfolgreich erstellt",
+  "Continue":"Fortsetzen",
+  "ViewArchivedConversations":"Archivierte Gespräche",
+  "ViewContactsList":"Kontaktliste",
+  "AddAsCannedResponse":"Als Standardantwort hinzufügen",
+  "AddNewCannedResponse":"Fügen Sie eine neue Standardantwort hinzu",
+  "TitleIsRequired":"Titel ist erforderlich",
+  "MessageIsRequired":"Nachricht ist erforderlich",
+  "Already_present_in_the_dashboard_json":"........",
+  "CreateTicket": "Ticket erstellen",
+  "Requester": "Anfragesteller",
+  "ViewRequesterDetails": "Anfordererdetails anzeigen",
+  "Priority": "Priorität",
+	"urgent": "Dringend",
+	"high": "Hohe",
+	"medium": "Mittlere",
+	"low": "Niedrige",
+	"SelectRequester": "Anforderer auswählen",
+	"AddRequester": "Anforderer hinzufügen",
+  "Subject": "Betreff",
+	"SelectAssignee": "Wählen Sie den Empfänger aus",
+  "Message": "Nachrichte",
+  "CreateNewRequester": "Neuen Anforderer erstellen",
+  "Name": "Name",
+  "NameIsRequired": "Name ist erforderlich",
+  "EnterValidEmail": "Geben Sie eine gültige Email Adresse ein",
+  "Title": "Titel",
+  "Add": "Hinzufügen",
+  "AddCustomization": "Personalisierung hinzufügen",
+  "SelectACustomizationToAddToYourMessage": "Personalisierungs-Feld auswählen",
+  "recipient_name_desc": "Der Vorname eines Besuchers wird zur Nachricht hinzugefügt.",
+  "agent_name_desc": "Der Name des Betreuers wird zur Nachricht hinzugefügt.",
+  "First_name_of_recipient": "Vorname des Empfängers",
+  "First_name_of_agent": "Vorname des Betreuers",
+  "EnterCannedResponseTitle": "Titel der Vordefinierten Anfrage eingeben",
+  "WriteMsgToSendToYourVisitors": "Verfassen Sie eine vordefinierte Antwort für Ihre Besucher"
 }

package/src/assets/i18n/en.json

@@ -225,5 +225,41 @@
   "Resolve": "Resolve",
   "Archive": "Archive",
   "ActionNotAllowed":"Action not allowed",
-  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"You are no longer among the teammates managing this conversation"
+  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"You are no longer among the teammates managing this conversation",
+  "TicketSuccessfullyCreated":"Ticket successfully created",
+  "Continue":"Continue",
+  "ViewArchivedConversations":"Archived conversations",
+  "ViewContactsList":"Contacts list",
+  "AddAsCannedResponse":"Add as canned response",
+  "AddNewCannedResponse":"Add a new canned response",
+  "TitleIsRequired":"Title is required",
+  "MessageIsRequired":"Message is required",
+  "Already_present_in_the_dashboard_json":"........",
+  "CreateTicket": "Create ticket",
+  "Requester": "Requester",
+  "ViewRequesterDetails": "View requester details",
+  "Priority": "Priority",
+  "urgent": "Urgent",
+  "high": "High",
+  "medium": "Medium",
+  "low": "Low",
+  "SelectRequester": "Select requester",
+  "AddRequester": "Add requester",
+  "Subject": "Subject",
+  "SelectAssignee": "Select assignee",
+  "Message": "Message",
+  "CreateNewRequester": "Create new requester",
+  "Name": "Name",
+  "NameIsRequired": "Name is required",
+  "EnterValidEmail": "Enter a valid email address",
+  "Title": "Title",
+  "Add": "Add",
+  "AddCustomization": "Add personalisation",
+  "SelectACustomizationToAddToYourMessage": "Select a personalisation value to add to message",
+  "recipient_name_desc": "The first name of the person the agent replying to will be added to message.",
+  "agent_name_desc": "The name of the agent who is replying will be added to the message.",
+  "First_name_of_recipient": "First name of recipient",
+  "First_name_of_agent": "First name of agent",
+  "EnterCannedResponseTitle": "Enter canned response title",
+  "WriteMsgToSendToYourVisitors": "Write a canned response message to send to your visitors"
 }

package/src/assets/i18n/es.json

@@ -78,7 +78,7 @@
   "LABEL_ERROR_EMAIL": "Introduzca una dirección de correo electrónico válida.",
   "LABEL_ERROR_PASSWORD": "La contraseña debe tener al menos 6 caracteres.",
   "LABEL_LOGIN": "Ingresar",
-  "LABEL_LOGOUT": "Cerrar sesión",
+  "LABEL_LOGOUT": "Finalizar la sesión",
   "LABEL_WELCOME_TO": "Bienvenido a",
   "LABEL_SIGNUP": "Regístrate",
   "LABEL_ALREDY_HAVE_AN_ACCOUNT": "¿Ya tienes una cuenta?",
@@ -225,5 +225,41 @@
   "Resolve": "Resolver",
   "Archive": "Archivas",
   "ActionNotAllowed":"Acción no permitida",
-  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Ya no estás entre los compañeros de equipo que gestionan esta conversación"
+  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Ya no estás entre los compañeros de equipo que gestionan esta conversación",
+  "TicketSuccessfullyCreated":"Ticket creado con éxito",
+  "Continue":"Continuar",
+  "ViewArchivedConversations":"Conversaciones archivadas",
+  "ViewContactsList":"Lista de contactos",
+  "AddAsCannedResponse":"Agregar como respuesta predeterminada",
+  "AddNewCannedResponse":"Agregar una nueva respuesta predeterminada",
+  "TitleIsRequired":"El título es obligatorio",
+  "MessageIsRequired":"El mensaje es obligatorio",
+  "Already_present_in_the_dashboard_json":"........",
+  "CreateTicket": "Crear ticket",
+  "Requester": "Solicitante",
+  "ViewRequesterDetails": "Ver detalles del solicitante",
+  "Priority": "Prioridad",
+  "urgent": "Urgente",
+  "high": "Alta",
+  "medium": "Medio",
+  "low": "Baja",
+  "SelectRequester": "Seleccionar solicitante",
+  "AddRequester": "Añadir solicitante",
+  "Subject": "Asunto",
+  "SelectAssignee": "Seleccionar cesionario",
+  "Message": "Mensaje",
+  "CreateNewRequester": "Crear nuevo solicitante",
+  "Name": "Nombre",
+  "NameIsRequired": "Se requiere nombre",
+  "EnterValidEmail": "Introduzca una dirección de correo válida",
+  "Title": "Título",
+  "Add": "Añadir",
+  "AddCustomization": "Añadir personalización",
+  "SelectACustomizationToAddToYourMessage": "Seleccione un valor de personalización para agregar al mensaje",
+  "recipient_name_desc": "El nombre de la persona a la que responda el agente será añadido al mensaje.",
+  "agent_name_desc": "El nombre del agente que está respondiendo será añadido al mensaje.",
+  "First_name_of_recipient": "Nombre del destinatario",
+  "First_name_of_agent": "Nombre del agente",
+  "EnterCannedResponseTitle": "Introduzca el título de la respuesta predefinida",
+  "WriteMsgToSendToYourVisitors": "Escribe un mensaje de respuesta enlatado para enviar a tus visitantes"
 }

package/src/assets/i18n/fr.json

@@ -78,7 +78,7 @@
   "LABEL_ERROR_EMAIL": "Entrez une adresse mail valide.",
   "LABEL_ERROR_PASSWORD": "Le mot de passe doit comporter au moins 6 caractères.",
   "LABEL_LOGIN": "Connexion",
-  "LABEL_LOGOUT": "Se déconnecter",
+  "LABEL_LOGOUT": "Déconnexion",
   "LABEL_WELCOME_TO": "Bienvenue à",
   "LABEL_SIGNUP": "S'inscrire",
   "LABEL_ALREDY_HAVE_AN_ACCOUNT": "Vous avez déjà un compte?",
@@ -225,5 +225,41 @@
   "Resolve": "Résoudre",
   "Archive": "Archiver",
   "ActionNotAllowed":"Action non autorisée",
-  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Vous n'êtes plus parmi les coéquipiers qui gèrent cette conversation"
+  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Vous n'êtes plus parmi les coéquipiers qui gèrent cette conversation",
+  "TicketSuccessfullyCreated":"Ticket créé avec succès",
+  "Continue":"Continuez",
+  "ViewArchivedConversations":"Conversations archivées",
+  "ViewContactsList":"Liste de contacts",
+  "AddAsCannedResponse":"Ajouter comme réponse par défaut",
+  "AddNewCannedResponse":"Ajouter une nouvelle réponse par défaut",
+  "TitleIsRequired":"Le titre est requis",
+  "MessageIsRequired":"Un message est requis",
+  "Already_present_in_the_dashboard_json":"........",
+  "CreateTicket": "Créer un ticket",
+  "Requester": "Demandeur",
+  "ViewRequesterDetails": "Afficher les détails du demandeur",
+  "Priority": "Priorité",
+  "urgent": "Urgent",
+  "high": "Haut",
+  "medium": "Moyen",
+  "low": "Meugler",
+  "SelectRequester": "Sélectionnez le demandeur",
+  "AddRequester": "Ajouter un demandeur",
+  "Subject": "Sujet",
+  "SelectAssignee": "Sélectionnez le cessionnaire",
+  "Message": "Message",
+  "CreateNewRequester": "Créer un nouveau demandeur",
+  "Name": "Nom",
+  "NameIsRequired": "Le nom est requis",
+  "EnterValidEmail": "Entrez une adresse mail valide",
+  "Title": "Titre",
+  "Add": "Ajouter",
+  "AddCustomization": "Ajouter une personnalisation",
+  "SelectACustomizationToAddToYourMessage": "Sélectionnez une valeur de personnalisation à ajouter au message",
+  "recipient_name_desc": "Le prénom de la personne à qui l'agent répond sera ajouté au message.",
+  "agent_name_desc": "Le nom de l'agent qui répond sera ajouté au message.",
+  "First_name_of_recipient": "Prénom du destinataire",
+  "First_name_of_agent": "Prénom du mandataire",
+  "EnterCannedResponseTitle": "Saisissez le titre de la réponse standardisée",
+  "WriteMsgToSendToYourVisitors": "Rédigez un message de réponse standardisé à envoyer à vos visiteurs"
 }

package/src/assets/i18n/it.json

@@ -78,7 +78,7 @@
     "LABEL_ERROR_EMAIL": "Inserisci un indirizzo email valido.",
     "LABEL_ERROR_PASSWORD": "La password deve essere di almeno 6 caratteri.",
     "LABEL_LOGIN": "Login",
-    "LABEL_LOGOUT": "Logout",
+    "LABEL_LOGOUT": "Disconnettersi",
     "LABEL_WELCOME_TO": "Benvenuto in",
     "LABEL_SIGNUP": "Registrati",
     "LABEL_ALREDY_HAVE_AN_ACCOUNT": "Hai già un account?",
@@ -225,5 +225,41 @@
     "Resolve": "Risolvi",
     "Archive": "Archivia",
     "ActionNotAllowed":"Azione non permessa",
-    "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Non sei più tra i compagni di squadra che gestiscono questa conversazione"
+    "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Non sei più tra i compagni di squadra che gestiscono questa conversazione",
+    "TicketSuccessfullyCreated":"Ticket creato con successo",
+    "Continue":"Continua",
+    "ViewArchivedConversations":"Conversazioni archiviate",
+    "ViewContactsList":"Elenco contatti",
+    "AddAsCannedResponse":"Aggiungi come risposta predefinita",
+    "AddNewCannedResponse":"Aggiungi una nuova risposta predefinita",
+    "TitleIsRequired":"Il titolo è obbligatorio",
+    "MessageIsRequired":"Il messaggio è obbligatorio",
+    "Already_present_in_the_dashboard_json":"........",
+    "CreateTicket": "Crea Ticket",
+    "Requester": "Richiedente",
+    "ViewRequesterDetails": "Vedi dettagli richiedente",
+    "Priority": "Priorità",
+    "urgent": "Urgente",
+    "high": "Alta",
+    "medium": "Media",
+    "low": "Bassa",
+    "SelectRequester": "Seleziona richiedente",
+    "AddRequester": "Aggiungi richiedente",
+    "Subject": "Oggetto",
+    "SelectAssignee": "Seleziona assegnatario",
+    "Message": "Messaggio",
+    "CreateNewRequester": "Crea nuovo richiedente",
+    "Name": "Nome",
+    "NameIsRequired": "Il nome è obbligatorio",
+    "EnterValidEmail": "Inserire un indirizzo email valido",
+    "Title": "Titolo",
+    "Add": "Aggiungi",
+    "AddCustomization": "Aggiungi personalizzazione",
+    "SelectACustomizationToAddToYourMessage": "Seleziona una valore personalizzato da aggiungere al messaggio",
+    "recipient_name_desc": "Il nome della persona a cui l'agente sta rispondendo verrà aggiunto al messaggio.",
+    "agent_name_desc": "Il nome dell'agente che sta rispondendo verrà aggiunto al messaggio.",
+    "First_name_of_recipient": "Nome del destinatario",
+    "First_name_of_agent": "Nome dell'agente",
+    "EnterCannedResponseTitle": "Inserisci il titolo della risposta predefinita",
+    "WriteMsgToSendToYourVisitors": "Scrivi un messaggio di risposta predefinito da inviare ai tuoi visitatori"
 }

package/src/assets/i18n/pt.json

@@ -78,7 +78,7 @@
   "LABEL_ERROR_EMAIL": "Digite um endereço de e-mail válido.",
   "LABEL_ERROR_PASSWORD": "A senha deve ter pelo menos 6 caracteres.",
   "LABEL_LOGIN": "Conecte-se",
-  "LABEL_LOGOUT": "Sair",
+  "LABEL_LOGOUT": "Deslogar",
   "LABEL_WELCOME_TO": "Bem-vindo ao",
   "LABEL_SIGNUP": "Inscrever-se",
   "LABEL_ALREDY_HAVE_AN_ACCOUNT": "Já tem uma conta?",
@@ -225,5 +225,41 @@
   "Resolve": "Resolver",
   "Archive": "Arquivar",
   "ActionNotAllowed":"Ação não autorizada",
-  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Você não está mais entre os colegas de equipe que estão gerenciando esta conversa"
+  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Você não está mais entre os colegas de equipe que estão gerenciando esta conversa",
+  "TicketSuccessfullyCreated":"Ticket criado com sucesso",
+  "Continue":"Continuar",
+  "ViewArchivedConversations":"Conversas arquivadas",
+  "ViewContactsList":"Lista de contatos",
+  "AddAsCannedResponse":"Adicione como resposta padrão",
+  "AddNewCannedResponse":"Adicionar uma nova resposta padrão",
+  "TitleIsRequired":"O título é obrigatório",
+  "MessageIsRequired":"A mensagem é obrigatória",
+  "Already_present_in_the_dashboard_json":"........",
+  "CreateTicket": "Criar bilhete",
+  "Requester": "Solicitante",
+  "ViewRequesterDetails": "Ver detalhes do solicitante",
+  "Priority": "Prioridade",
+  "urgent": "Urgente",
+  "high": "Alto",
+  "medium": "Médio",
+  "low": "Baixo",
+  "SelectRequester": "Selecionar solicitante",
+  "AddRequester": "Adicionar solicitante",
+  "Subject": "Sujeito",
+  "SelectAssignee": "Selecionar cessionário",
+  "Message": "Mensagem",
+  "CreateNewRequester": "Criar novo solicitante",
+  "Name": "Nome",
+  "NameIsRequired": "O nome é obrigatório",
+  "EnterValidEmail": "Digite um endereço de e-mail válido",
+  "Title": "Título",
+  "Add": "Adicionar",
+  "AddCustomization": "Adicionar personalização",
+  "SelectACustomizationToAddToYourMessage": "Selecione um valor de personalização para adicionar à mensagem",
+  "recipient_name_desc": "O primeiro nome da pessoa a quem o agente está respondendo será adicionado à mensagem.",
+  "agent_name_desc": "O nome do agente que está respondendo será adicionado à mensagem.",
+  "First_name_of_recipient": "Nome do destinatário",
+  "First_name_of_agent": "Nome do agente",
+  "EnterCannedResponseTitle": "Insira o título da resposta predeterminada",
+  "WriteMsgToSendToYourVisitors": "Escreva uma mensagem de resposta pronta para enviar aos seus visitantes"
 }

package/src/assets/i18n/ru.json

@@ -78,7 +78,7 @@
   "LABEL_ERROR_EMAIL": "Введите действительный адрес электронной почты.",
   "LABEL_ERROR_PASSWORD": "Пароль должен быть не менее 6 символов.",
   "LABEL_LOGIN": "Авторизоваться",
-  "LABEL_LOGOUT": "Выйти",
+  "LABEL_LOGOUT": "Выйти из системы",
   "LABEL_WELCOME_TO": "Добро пожаловать в",
   "LABEL_SIGNUP": "Зарегистрироваться",
   "LABEL_ALREDY_HAVE_AN_ACCOUNT": "У вас уже есть аккаунт?",
@@ -225,5 +225,41 @@
   "Resolve": "Pазрешить",
   "Archive": "Архивировать",
   "ActionNotAllowed":"Действие не разрешено",
-  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Вы больше не входите в число товарищей по команде, ведущих этот разговор"
+  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Вы больше не входите в число товарищей по команде, ведущих этот разговор",
+  "TicketSuccessfullyCreated":"Тикет успешно создан",
+  "Continue":"Продолжать",
+  "ViewArchivedConversations":"Заархивированные беседы",
+  "ViewContactsList":"Список контактов",
+  "AddAsCannedResponse":"Добавить как ответ по умолчанию",
+  "AddNewCannedResponse":"Добавить новый ответ по умолчанию",
+  "TitleIsRequired":"Требуется заголовок",
+  "MessageIsRequired":"Требуется сообщение",
+  "Already_present_in_the_dashboard_json":"........",
+  "CreateTicket": "Создать тикет",
+  "Requester": "Заявитель",
+  "ViewRequesterDetails": "Просмотр сведений о запросителе",
+  "Priority": "Приоритет",
+  "urgent": "Срочный",
+  "high": "Высокий",
+  "medium": "Середина",
+  "low": "Низкий",
+  "SelectRequester": "Выберите запрашивающего",
+  "AddRequester": "Добавить запросчика",
+  "Subject": "Предмет",
+  "SelectAssignee": "Выберите правопреемника",
+  "Message": "Сообщение",
+  "CreateNewRequester": "Создать нового запросчика",
+  "Name": "Имя",
+  "NameIsRequired": "Укажите имя",
+  "EnterValidEmail": "Введите действительный адрес электронной почты",
+  "Title": "Заголовок",
+  "Add": "Добавлять",
+  "AddCustomization": "Добавить персонализацию",
+  "SelectACustomizationToAddToYourMessage": "Выберите значение персонализации для добавления к сообщению",
+  "recipient_name_desc": "Имя человека, которому отвечает агент, будет добавлено к сообщению.",
+  "agent_name_desc": "К сообщению будет добавлено имя отвечающего агента.",
+  "First_name_of_recipient": "Имя получателя",
+  "First_name_of_agent": "Имя агента",
+  "EnterCannedResponseTitle": "Введите готовый заголовок ответа",
+  "WriteMsgToSendToYourVisitors": "Напишите готовое ответное сообщение для отправки своим посетителям"
 }

package/src/assets/i18n/sr.json

@@ -78,7 +78,7 @@
         "LABEL_ERROR_EMAIL": "Унесите исправну е-маил адресу.",
         "LABEL_ERROR_PASSWORD": "Лозинка мора имати најмање 6 знакова.",
         "LABEL_LOGIN": "Пријавите се",
-        "LABEL_LOGOUT": "Одјавити се",
+        "LABEL_LOGOUT": "Одјава",
         "LABEL_WELCOME_TO": "Добродошли у",
         "LABEL_SIGNUP": "Пријави се",
         "LABEL_ALREDY_HAVE_AN_ACCOUNT": "Већ имате налог?",
@@ -225,5 +225,41 @@
         "Resolve": "Ресолве",
         "Archive": "Архива",
         "ActionNotAllowed":"Радња није дозвољена",
-        "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Више нисте међу саиграчима који управљају овим разговором"
+        "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Више нисте међу саиграчима који управљају овим разговором",
+        "TicketSuccessfullyCreated":"Улазница је успешно направљена",
+        "Continue":"Наставити",
+        "ViewArchivedConversations":"Архивирани разговори",
+        "ViewContactsList":"Листа контаката",
+        "AddAsCannedResponse":"Додај као задани одговор",
+        "AddNewCannedResponse":"Додајте нови подразумевани одговор",
+        "TitleIsRequired":"Наслов је обавезан",
+        "MessageIsRequired":"Порука је обавезна",
+        "Already_present_in_the_dashboard_json":"........",
+        "CreateTicket": "Креирајте карту",
+        "Requester": "Подносилац захтева",
+        "ViewRequesterDetails": "Погледајте детаље подносиоца захтева",
+        "Priority": "Приоритет",
+        "urgent": "Хитно",
+        "high": "Високо",
+        "medium": "Средње",
+        "low": "Ниско",
+        "SelectRequester": "Изаберите подносиоца захтева",
+        "AddRequester": "Додај подносиоца захтева",
+        "Subject": "Предмет",
+        "SelectAssignee": "Изаберите примаоца",
+        "Message": "Порука",
+        "CreateNewRequester": "Креирајте нови захтев",
+        "Name": "Име",
+        "NameIsRequired": "Име је обавезно",
+        "EnterValidEmail": "Унесите исправну е-маил адресу",
+        "Title": "Наслов",
+        "Add": "Додати",
+        "AddCustomization": "Додајте персонализацију",
+        "SelectACustomizationToAddToYourMessage": "Изаберите вредност персонализације коју желите да додате у поруку",
+        "recipient_name_desc": "Име особе којој агент одговара биће додато у поруку.",
+        "agent_name_desc": "Име агента који одговара биће додато у поруку.",
+        "First_name_of_recipient": "Име примаоца",
+        "First_name_of_agent": "Име агента",
+        "EnterCannedResponseTitle": "Унесите назив унапред припремљеног одговора",
+        "WriteMsgToSendToYourVisitors": "Напишите унапред припремљену одговор поруку коју ћете послати посетиоцима"
 }