@chat21/chat21-ionic 3.0.61-rc5 → 3.0.61

package/src/app/services/tiledesk/tiledesk.service.ts

@@ -91,9 +91,218 @@ export class TiledeskService {
     }))
   }
 
+
+  public getProjectById( token: string , id: string) {
+    const url = this.apiUrl + 'projects/' + id;
+    this.logger.log('[TILEDESK-SERVICE] - GET PROJECT BY ID URL', url);
+
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+    return this.http
+    .get(url, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] GET PROJECT BY ID URL - RES ', res);
+      return res
+    }))
+  }
+
+
+  public getProjectUsersByProjectId(project_id: string, token: string) {
+    const url = this.apiUrl + project_id + '/project_users/';
+    this.logger.log('[TILEDESK-SERVICE] - GET PROJECT-USER URL', url);
+    
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+    return this.http
+    .get(url, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - GET PROJECT-USER RES ', res);
+      return res
+    }))
+  }
+
+  public getAllLeadsActiveWithLimit(project_id: string, token: string, limit: number) {
+    const url = this.apiUrl + project_id + '/leads?limit=' + limit + '&with_fullname=true';
+    this.logger.log('[TILEDESK-SERVICE] - GET ALL ACTIVE LEADS (LIMIT 10000) -  URL', url);
+    
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+    return this.http
+    .get(url, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - GET ALL ACTIVE LEADS (LIMIT 10000) ', res);
+      return res
+    }))
+  }
+
+
+  // ---------------------------------------------
+  // @ Create new project user to get new lead ID
+  // ---------------------------------------------
+  public createNewProjectUserToGetNewLeadID(project_id: string, token: string) {
+    const url = this.apiUrl + project_id + '/project_users/'
+    this.logger.log('[TILEDESK-SERVICE] - CREATE NEW PROJECT USER TO GET NEW LEAD ID url ', url);
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+    const body = {};
+    return this.http
+      .post(url, body, httpOptions)
+      .pipe(map((res: any) => {
+        this.logger.log('[TILEDESK-SERVICE] - CREATE NEW PROJECT USER TO GET NEW LEAD ID url ', res);
+        return res
+      }))
+  }
+
+  // ---------------------------------------------
+  // @ Create new lead 
+  // ---------------------------------------------
+  public createNewLead(leadid: string, fullname: string, leademail: string, project_id: string, token: string) {
+    const url = this.apiUrl + project_id + '/leads/'
+    this.logger.log('[TILEDESK-SERVICE] - CREATE NEW LEAD url ', url);
+   
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+
+    const body = { 'lead_id': leadid, 'fullname': fullname, 'email': leademail };
+    this.logger.log('[TILEDESK-SERVICE] - CREATE NEW LEAD ', body);
+
+    return this.http
+    .post(url, body, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - CREATE NEW LEAD RES ', res);
+      return res
+    }))
+  }
+
+  // -------------------------------------------------------------------------------------
+  // @ Get all bots of the project (with all=true the response return also the identity bot) 
+  // -------------------------------------------------------------------------------------
+  public getAllBotByProjectId(project_id: string, token: string) {
+   
+    const url = this.apiUrl + project_id + '/faq_kb?all=true'
+    this.logger.log('[TILEDESK-SERVICE] - GET ALL BOTS BY PROJECT ID - URL', url);
+
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+
+    return this.http
+    .get(url, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - GET ALL BOTS BY PROJECT ID - RES ', res);
+      return res
+    }))
+  }
+
+  // -------------------------------------------------------------------------------------
+  // @ Get all DEPTS of the project
+  // -------------------------------------------------------------------------------------
+  public getDeptsByProjectId(project_id: string, token: string) {
+   
+    const url = this.apiUrl + project_id + '/departments/allstatus';
+    this.logger.log('[TILEDESK-SERVICE] - GET DEPTS (ALL STATUS) - URL', url);
+   
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+
+    return this.http
+    .get(url, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - GET DEPTS (ALL STATUS) - RES ', res);
+      return res
+    }))
+  }
+
+    // -----------------------------------------------------------------------------------------
+  // @ Create ticket
+  // -----------------------------------------------------------------------------------------
+  createInternalRequest(requester_id: string, request_id: string, subject: string, message: string, departmentid: string, participantid: string, ticketpriority: string, project_id: string, token: string) {
+    
+    const url = this.apiUrl + project_id + '/requests/' + request_id + '/messages'
+    this.logger.log('[WS-REQUESTS-SERV] - CREATE INTERNAL REQUEST URL ', url)
+    
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
+    // this.logger.log('JOIN FUNCT OPTIONS  ', options);
+    let body = {}
+    body = { 'sender': requester_id, 'subject': subject, 'text': message, 'departmentid': departmentid, 'channel': { 'name': 'form' }, 'priority': ticketpriority };
+    if (participantid !== undefined) {
+      body['participants'] = [participantid]
+    } else {
+      body['participants'] = participantid
+    }
+    // , 'participants': [participantid]
+
+    this.logger.log('[WS-REQUESTS-SERV] - CREATE INTERNAL REQUEST body ', body);
+    return this.http
+    .post(url, body, httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - CREATE NEW LEAD RES ', res);
+      return res
+    }))
+  }
   
 
+  // -------------------------------------------------------------------------------------
+  // @ Create - Save (POST) new canned response
+  // -------------------------------------------------------------------------------------
+  public createCannedResponse(message: string, title: string, project_id: string, token: string) {
+    this.logger.log('[TILEDESK-SERVICE] - CREATE CANNED-RES - token', token); 
+    const url =  this.apiUrl  + project_id + '/canned/'
+    this.logger.log('[TILEDESK-SERVICE] - CREATE CANNED-RES - URL', url); 
+    
+    const httpOptions = {
+      headers: new HttpHeaders({
+        'Content-Type': 'application/json',
+        Authorization: token
+      })
+    };
 
+    const body = { 'text': message, 'title': title };
+
+    this.logger.log('[TILEDESK-SERVICE] CREATE CANNED-RES - BODY ', body);
+
+    return this.http
+    .post(url, JSON.stringify(body), httpOptions)
+    .pipe(map((res: any) => {
+      this.logger.log('[TILEDESK-SERVICE] - CREATE CANNED-RES - RES ', res);
+      return res
+    }))
+      
+  }
 
+  // .post(url, JSON.stringify(body), options)
+  // .map((res) => res.json());
 
 }

package/src/app/shared/shared.module.ts

@@ -47,7 +47,7 @@ import { MatTooltipModule } from '@angular/material/tooltip';
 import { MatSnackBarModule } from '@angular/material/snack-bar';
 import { MatSlideToggleModule } from '@angular/material/slide-toggle';
 
-// import { MessageTextAreaComponent } from '../components/conversation-detail/message-text-area/message-text-area.component';
+// import { MessageTextAreaComponent } from '../components/conversation-detail/message-text-area/message-text-area.component'; // MessageTextAreaComponent is part of the declarations ConversationDetailPageModule
 
 @NgModule({
   declarations: [

package/src/assets/i18n/de.json

@@ -44,7 +44,7 @@
   "LABEL_VIDEO_CHAT": "Videoanruf",
   "LABEL_LEAVE_GROUP": "Die Gruppe verlassen",
   "LABEL_CLOSE_GROUP": "Nah dran",
-  "ALERT_TITLE": "WARNUNG",
+  "ALERT_TITLE": "Aufmerksamkeit!",
   "CLOSE_ALERT_CONFIRM_LABEL": "OK",
   "CLOSE_ALERT_CANCEL_LABEL": "ABBRECHEN",
   "LEAVE_ALERT_MSG": "Die Gruppe verlassen?",
@@ -210,18 +210,56 @@
   "PaydPlanNamePro": "Pro-Plan",
   "PaydPlanNameEnterprise": "Enterprise-Plan",
   "ProPlanTrial": "Pro-Plan (Testversion)",
-  "FreePlan":"Kostenloser Plan",
+  "FreePlan": "Kostenloser Plan",
   "SubscriptionPaymentProblem": "Problem mit der Zahlung des Abos",
   "ThePlanHasExpired": "Der Plan ist abgelaufen",
   "owner": "Eigentümer",
-	"admin": "Administrator",
-	"agent": "Agent",
+  "admin": "Administrator",
+  "agent": "Agent",
   "Conversations": "Gespräche",
-  "Apps":"Anwendungen",
-  "Analytics":"Analytik",
+  "Apps": "Anwendungen",
+  "Analytics": "Analytik",
   "Activities": "Aktivitäten",
   "History": "Verlauf",
   "Settings": "Einstellungen",
   "Resolve": "Lösen",
-  "Archive": "Archivieren"
+  "Archive": "Archivieren",
+  "ActionNotAllowed": "Aktion nicht erlaubt",
+  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Sie gehören nicht mehr zu den Teamkollegen, die diese Unterhaltung führen",
+  "TicketSuccessfullyCreated": "Ticket erfolgreich erstellt",
+  "Continue":"Fortsetzen",
+  "ViewArchivedConversations":"Archivierte Gespräche",
+  "ViewContactsList":"Kontaktliste",
+  "AddAsCannedResponse":"Als Standardantwort hinzufügen",
+  "AddNewCannedResponse":"Fügen Sie eine neue Standardantwort hinzu",
+  "TitleIsRequired":"Titel ist erforderlich",
+  "MessageIsRequired":"Nachricht ist erforderlich",
+  "Already_present_in_the_dashboard_json":"........",
+  "CreateTicket": "Ticket erstellen",
+  "Requester": "Anfragesteller",
+  "ViewRequesterDetails": "Anfordererdetails anzeigen",
+  "Priority": "Priorität",
+	"urgent": "Dringend",
+	"high": "Hohe",
+	"medium": "Mittlere",
+	"low": "Niedrige",
+	"SelectRequester": "Anforderer auswählen",
+	"AddRequester": "Anforderer hinzufügen",
+  "Subject": "Betreff",
+	"SelectAssignee": "Wählen Sie den Empfänger aus",
+  "Message": "Nachrichte",
+  "CreateNewRequester": "Neuen Anforderer erstellen",
+  "Name": "Name",
+  "NameIsRequired": "Name ist erforderlich",
+  "EnterValidEmail": "Geben Sie eine gültige Email Adresse ein",
+  "Title": "Titel",
+  "Add": "Hinzufügen",
+  "AddCustomization": "Personalisierung hinzufügen",
+  "SelectACustomizationToAddToYourMessage": "Personalisierungs-Feld auswählen",
+  "recipient_name_desc": "Der Vorname eines Besuchers wird zur Nachricht hinzugefügt.",
+  "agent_name_desc": "Der Name des Betreuers wird zur Nachricht hinzugefügt.",
+  "First_name_of_recipient": "Vorname des Empfängers",
+  "First_name_of_agent": "Vorname des Betreuers",
+  "EnterCannedResponseTitle": "Titel der Vordefinierten Anfrage eingeben",
+  "WriteMsgToSendToYourVisitors": "Verfassen Sie eine vordefinierte Antwort für Ihre Besucher"
 }

package/src/assets/i18n/en.json

@@ -44,7 +44,7 @@
   "LABEL_VIDEO_CHAT": "Video call",
   "LABEL_LEAVE_GROUP": "Leave the group",
   "LABEL_CLOSE_GROUP": "Close",
-  "ALERT_TITLE": "WARNING",
+  "ALERT_TITLE": "Attention!",
   "CLOSE_ALERT_CONFIRM_LABEL": "OK",
   "CLOSE_ALERT_CANCEL_LABEL": "CANCEL",
   "LEAVE_ALERT_MSG": "Leave the group?",
@@ -108,7 +108,7 @@
   "LABEL_INFO_USER": "Info user",
   "LABEL_IS_WRITING": "typing",
   "LABEL_VERSION": "version",
-  "LABEL_CONTACTS": "contacts",
+  "LABEL_CONTACTS": "Contacts",
   "LABEL_PLACEHOLDER": "type your message..",
   "LABEL_START_NW_CONV": "New conversation",
   "LABEL_FIRST_MSG": "Describe shortly your problem, you will be contacted by an agent.",
@@ -223,5 +223,43 @@
   "History": "History",
   "Settings": "Settings",
   "Resolve": "Resolve",
-  "Archive": "Archive"
+  "Archive": "Archive",
+  "ActionNotAllowed":"Action not allowed",
+  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"You are no longer among the teammates managing this conversation",
+  "TicketSuccessfullyCreated":"Ticket successfully created",
+  "Continue":"Continue",
+  "ViewArchivedConversations":"Archived conversations",
+  "ViewContactsList":"Contacts list",
+  "AddAsCannedResponse":"Add as canned response",
+  "AddNewCannedResponse":"Add a new canned response",
+  "TitleIsRequired":"Title is required",
+  "MessageIsRequired":"Message is required",
+  "Already_present_in_the_dashboard_json":"........",
+  "CreateTicket": "Create ticket",
+  "Requester": "Requester",
+  "ViewRequesterDetails": "View requester details",
+  "Priority": "Priority",
+  "urgent": "Urgent",
+  "high": "High",
+  "medium": "Medium",
+  "low": "Low",
+  "SelectRequester": "Select requester",
+  "AddRequester": "Add requester",
+  "Subject": "Subject",
+  "SelectAssignee": "Select assignee",
+  "Message": "Message",
+  "CreateNewRequester": "Create new requester",
+  "Name": "Name",
+  "NameIsRequired": "Name is required",
+  "EnterValidEmail": "Enter a valid email address",
+  "Title": "Title",
+  "Add": "Add",
+  "AddCustomization": "Add personalisation",
+  "SelectACustomizationToAddToYourMessage": "Select a personalisation value to add to message",
+  "recipient_name_desc": "The first name of the person the agent replying to will be added to message.",
+  "agent_name_desc": "The name of the agent who is replying will be added to the message.",
+  "First_name_of_recipient": "First name of recipient",
+  "First_name_of_agent": "First name of agent",
+  "EnterCannedResponseTitle": "Enter canned response title",
+  "WriteMsgToSendToYourVisitors": "Write a canned response message to send to your visitors"
 }

package/src/assets/i18n/es.json

@@ -44,7 +44,7 @@
   "LABEL_VIDEO_CHAT": "Videollamada",
   "LABEL_LEAVE_GROUP": "Dejar el grupo",
   "LABEL_CLOSE_GROUP": "Cerrar",
-  "ALERT_TITLE": "ATENCIÓN",
+  "ALERT_TITLE": "¡Atención!",
   "CLOSE_ALERT_CONFIRM_LABEL": "Ok",
   "CLOSE_ALERT_CANCEL_LABEL": "CANCAR",
   "LEAVE_ALERT_MSG": "¿Abandonar el grupo?",
@@ -78,7 +78,7 @@
   "LABEL_ERROR_EMAIL": "Introduzca una dirección de correo electrónico válida.",
   "LABEL_ERROR_PASSWORD": "La contraseña debe tener al menos 6 caracteres.",
   "LABEL_LOGIN": "Ingresar",
-  "LABEL_LOGOUT": "Cerrar sesión",
+  "LABEL_LOGOUT": "Finalizar la sesión",
   "LABEL_WELCOME_TO": "Bienvenido a",
   "LABEL_SIGNUP": "Regístrate",
   "LABEL_ALREDY_HAVE_AN_ACCOUNT": "¿Ya tienes una cuenta?",
@@ -223,5 +223,43 @@
   "History": "Historial",
   "Settings": "Ajustes",
   "Resolve": "Resolver",
-  "Archive": "Archivas"
+  "Archive": "Archivas",
+  "ActionNotAllowed":"Acción no permitida",
+  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Ya no estás entre los compañeros de equipo que gestionan esta conversación",
+  "TicketSuccessfullyCreated":"Ticket creado con éxito",
+  "Continue":"Continuar",
+  "ViewArchivedConversations":"Conversaciones archivadas",
+  "ViewContactsList":"Lista de contactos",
+  "AddAsCannedResponse":"Agregar como respuesta predeterminada",
+  "AddNewCannedResponse":"Agregar una nueva respuesta predeterminada",
+  "TitleIsRequired":"El título es obligatorio",
+  "MessageIsRequired":"El mensaje es obligatorio",
+  "Already_present_in_the_dashboard_json":"........",
+  "CreateTicket": "Crear ticket",
+  "Requester": "Solicitante",
+  "ViewRequesterDetails": "Ver detalles del solicitante",
+  "Priority": "Prioridad",
+  "urgent": "Urgente",
+  "high": "Alta",
+  "medium": "Medio",
+  "low": "Baja",
+  "SelectRequester": "Seleccionar solicitante",
+  "AddRequester": "Añadir solicitante",
+  "Subject": "Asunto",
+  "SelectAssignee": "Seleccionar cesionario",
+  "Message": "Mensaje",
+  "CreateNewRequester": "Crear nuevo solicitante",
+  "Name": "Nombre",
+  "NameIsRequired": "Se requiere nombre",
+  "EnterValidEmail": "Introduzca una dirección de correo válida",
+  "Title": "Título",
+  "Add": "Añadir",
+  "AddCustomization": "Añadir personalización",
+  "SelectACustomizationToAddToYourMessage": "Seleccione un valor de personalización para agregar al mensaje",
+  "recipient_name_desc": "El nombre de la persona a la que responda el agente será añadido al mensaje.",
+  "agent_name_desc": "El nombre del agente que está respondiendo será añadido al mensaje.",
+  "First_name_of_recipient": "Nombre del destinatario",
+  "First_name_of_agent": "Nombre del agente",
+  "EnterCannedResponseTitle": "Introduzca el título de la respuesta predefinida",
+  "WriteMsgToSendToYourVisitors": "Escribe un mensaje de respuesta enlatado para enviar a tus visitantes"
 }

package/src/assets/i18n/fr.json

@@ -44,11 +44,11 @@
   "LABEL_VIDEO_CHAT": "Appel vidéo",
   "LABEL_LEAVE_GROUP": "Quitter le groupe",
   "LABEL_CLOSE_GROUP": "Fermer",
-  "ALERT_TITLE": "AVERTISSEMENT",
-  "CLOSE_ALERT_CONFIRM_LABEL": "D'ACCORD",
+  "ALERT_TITLE": "Attention!",
+  "CLOSE_ALERT_CONFIRM_LABEL": "d'accord",
   "CLOSE_ALERT_CANCEL_LABEL": "ANNULER",
-  "LEAVE_ALERT_MSG": "Quitter le groupe ?",
-  "CLOSE_ALERT_MSG": "Fermer la conversation ?",
+  "LEAVE_ALERT_MSG": "Quitter le groupe?",
+  "CLOSE_ALERT_MSG": "Fermer la conversation?",
   "VIDEOCHAT_ALERT_MSG": "Service indisponible",
   "CLOSING_CONVERSATION_SPINNER_MSG": "S'il vous plaît, attendez.<br> Nous clôturons la conversation",
   "CONVERSATION_CLOSED_ALERT_MSG": "La conversation a été fermée avec succès.",
@@ -78,7 +78,7 @@
   "LABEL_ERROR_EMAIL": "Entrez une adresse mail valide.",
   "LABEL_ERROR_PASSWORD": "Le mot de passe doit comporter au moins 6 caractères.",
   "LABEL_LOGIN": "Connexion",
-  "LABEL_LOGOUT": "Se déconnecter",
+  "LABEL_LOGOUT": "Déconnexion",
   "LABEL_WELCOME_TO": "Bienvenue à",
   "LABEL_SIGNUP": "S'inscrire",
   "LABEL_ALREDY_HAVE_AN_ACCOUNT": "Vous avez déjà un compte?",
@@ -223,5 +223,43 @@
   "History": "Histoire",
   "Settings": "Réglages",
   "Resolve": "Résoudre",
-  "Archive": "Archiver"
+  "Archive": "Archiver",
+  "ActionNotAllowed":"Action non autorisée",
+  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Vous n'êtes plus parmi les coéquipiers qui gèrent cette conversation",
+  "TicketSuccessfullyCreated":"Ticket créé avec succès",
+  "Continue":"Continuez",
+  "ViewArchivedConversations":"Conversations archivées",
+  "ViewContactsList":"Liste de contacts",
+  "AddAsCannedResponse":"Ajouter comme réponse par défaut",
+  "AddNewCannedResponse":"Ajouter une nouvelle réponse par défaut",
+  "TitleIsRequired":"Le titre est requis",
+  "MessageIsRequired":"Un message est requis",
+  "Already_present_in_the_dashboard_json":"........",
+  "CreateTicket": "Créer un ticket",
+  "Requester": "Demandeur",
+  "ViewRequesterDetails": "Afficher les détails du demandeur",
+  "Priority": "Priorité",
+  "urgent": "Urgent",
+  "high": "Haut",
+  "medium": "Moyen",
+  "low": "Meugler",
+  "SelectRequester": "Sélectionnez le demandeur",
+  "AddRequester": "Ajouter un demandeur",
+  "Subject": "Sujet",
+  "SelectAssignee": "Sélectionnez le cessionnaire",
+  "Message": "Message",
+  "CreateNewRequester": "Créer un nouveau demandeur",
+  "Name": "Nom",
+  "NameIsRequired": "Le nom est requis",
+  "EnterValidEmail": "Entrez une adresse mail valide",
+  "Title": "Titre",
+  "Add": "Ajouter",
+  "AddCustomization": "Ajouter une personnalisation",
+  "SelectACustomizationToAddToYourMessage": "Sélectionnez une valeur de personnalisation à ajouter au message",
+  "recipient_name_desc": "Le prénom de la personne à qui l'agent répond sera ajouté au message.",
+  "agent_name_desc": "Le nom de l'agent qui répond sera ajouté au message.",
+  "First_name_of_recipient": "Prénom du destinataire",
+  "First_name_of_agent": "Prénom du mandataire",
+  "EnterCannedResponseTitle": "Saisissez le titre de la réponse standardisée",
+  "WriteMsgToSendToYourVisitors": "Rédigez un message de réponse standardisé à envoyer à vos visiteurs"
 }

package/src/assets/i18n/it.json

@@ -44,7 +44,7 @@
     "LABEL_VIDEO_CHAT": "Video chiamata",
     "LABEL_LEAVE_GROUP": "Abbandona il gruppo",
     "LABEL_CLOSE_GROUP": "Chiudi",
-    "ALERT_TITLE": "ATTENZIONE",
+    "ALERT_TITLE": "Attenzione!",
     "CLOSE_ALERT_CONFIRM_LABEL": "OK",
     "CLOSE_ALERT_CANCEL_LABEL": "ANNULLA",
     "LEAVE_ALERT_MSG": "Abbandonare il gruppo?",
@@ -78,7 +78,7 @@
     "LABEL_ERROR_EMAIL": "Inserisci un indirizzo email valido.",
     "LABEL_ERROR_PASSWORD": "La password deve essere di almeno 6 caratteri.",
     "LABEL_LOGIN": "Login",
-    "LABEL_LOGOUT": "Logout",
+    "LABEL_LOGOUT": "Disconnettersi",
     "LABEL_WELCOME_TO": "Benvenuto in",
     "LABEL_SIGNUP": "Registrati",
     "LABEL_ALREDY_HAVE_AN_ACCOUNT": "Hai già un account?",
@@ -223,5 +223,43 @@
     "History": "Cronologia",
     "Settings": "Impostazioni",
     "Resolve": "Risolvi",
-    "Archive": "Archivia"
+    "Archive": "Archivia",
+    "ActionNotAllowed":"Azione non permessa",
+    "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Non sei più tra i compagni di squadra che gestiscono questa conversazione",
+    "TicketSuccessfullyCreated":"Ticket creato con successo",
+    "Continue":"Continua",
+    "ViewArchivedConversations":"Conversazioni archiviate",
+    "ViewContactsList":"Elenco contatti",
+    "AddAsCannedResponse":"Aggiungi come risposta predefinita",
+    "AddNewCannedResponse":"Aggiungi una nuova risposta predefinita",
+    "TitleIsRequired":"Il titolo è obbligatorio",
+    "MessageIsRequired":"Il messaggio è obbligatorio",
+    "Already_present_in_the_dashboard_json":"........",
+    "CreateTicket": "Crea Ticket",
+    "Requester": "Richiedente",
+    "ViewRequesterDetails": "Vedi dettagli richiedente",
+    "Priority": "Priorità",
+    "urgent": "Urgente",
+    "high": "Alta",
+    "medium": "Media",
+    "low": "Bassa",
+    "SelectRequester": "Seleziona richiedente",
+    "AddRequester": "Aggiungi richiedente",
+    "Subject": "Oggetto",
+    "SelectAssignee": "Seleziona assegnatario",
+    "Message": "Messaggio",
+    "CreateNewRequester": "Crea nuovo richiedente",
+    "Name": "Nome",
+    "NameIsRequired": "Il nome è obbligatorio",
+    "EnterValidEmail": "Inserire un indirizzo email valido",
+    "Title": "Titolo",
+    "Add": "Aggiungi",
+    "AddCustomization": "Aggiungi personalizzazione",
+    "SelectACustomizationToAddToYourMessage": "Seleziona una valore personalizzato da aggiungere al messaggio",
+    "recipient_name_desc": "Il nome della persona a cui l'agente sta rispondendo verrà aggiunto al messaggio.",
+    "agent_name_desc": "Il nome dell'agente che sta rispondendo verrà aggiunto al messaggio.",
+    "First_name_of_recipient": "Nome del destinatario",
+    "First_name_of_agent": "Nome dell'agente",
+    "EnterCannedResponseTitle": "Inserisci il titolo della risposta predefinita",
+    "WriteMsgToSendToYourVisitors": "Scrivi un messaggio di risposta predefinito da inviare ai tuoi visitatori"
 }

package/src/assets/i18n/pt.json

@@ -44,7 +44,7 @@
   "LABEL_VIDEO_CHAT": "Videochamada",
   "LABEL_LEAVE_GROUP": "Sair do grupo",
   "LABEL_CLOSE_GROUP": "Fechar",
-  "ALERT_TITLE": "AVISO",
+  "ALERT_TITLE": "Atenção!",
   "CLOSE_ALERT_CONFIRM_LABEL": "OK",
   "CLOSE_ALERT_CANCEL_LABEL": "CANCELAR",
   "LEAVE_ALERT_MSG": "Sair do grupo?",
@@ -78,7 +78,7 @@
   "LABEL_ERROR_EMAIL": "Digite um endereço de e-mail válido.",
   "LABEL_ERROR_PASSWORD": "A senha deve ter pelo menos 6 caracteres.",
   "LABEL_LOGIN": "Conecte-se",
-  "LABEL_LOGOUT": "Sair",
+  "LABEL_LOGOUT": "Deslogar",
   "LABEL_WELCOME_TO": "Bem-vindo ao",
   "LABEL_SIGNUP": "Inscrever-se",
   "LABEL_ALREDY_HAVE_AN_ACCOUNT": "Já tem uma conta?",
@@ -223,5 +223,43 @@
   "History": "História",
   "Settings": "Configurações",
   "Resolve": "Resolver",
-  "Archive": "Arquivar"
+  "Archive": "Arquivar",
+  "ActionNotAllowed":"Ação não autorizada",
+  "YouAreNoLongerAmongTheTeammatesManagingThisConversation":"Você não está mais entre os colegas de equipe que estão gerenciando esta conversa",
+  "TicketSuccessfullyCreated":"Ticket criado com sucesso",
+  "Continue":"Continuar",
+  "ViewArchivedConversations":"Conversas arquivadas",
+  "ViewContactsList":"Lista de contatos",
+  "AddAsCannedResponse":"Adicione como resposta padrão",
+  "AddNewCannedResponse":"Adicionar uma nova resposta padrão",
+  "TitleIsRequired":"O título é obrigatório",
+  "MessageIsRequired":"A mensagem é obrigatória",
+  "Already_present_in_the_dashboard_json":"........",
+  "CreateTicket": "Criar bilhete",
+  "Requester": "Solicitante",
+  "ViewRequesterDetails": "Ver detalhes do solicitante",
+  "Priority": "Prioridade",
+  "urgent": "Urgente",
+  "high": "Alto",
+  "medium": "Médio",
+  "low": "Baixo",
+  "SelectRequester": "Selecionar solicitante",
+  "AddRequester": "Adicionar solicitante",
+  "Subject": "Sujeito",
+  "SelectAssignee": "Selecionar cessionário",
+  "Message": "Mensagem",
+  "CreateNewRequester": "Criar novo solicitante",
+  "Name": "Nome",
+  "NameIsRequired": "O nome é obrigatório",
+  "EnterValidEmail": "Digite um endereço de e-mail válido",
+  "Title": "Título",
+  "Add": "Adicionar",
+  "AddCustomization": "Adicionar personalização",
+  "SelectACustomizationToAddToYourMessage": "Selecione um valor de personalização para adicionar à mensagem",
+  "recipient_name_desc": "O primeiro nome da pessoa a quem o agente está respondendo será adicionado à mensagem.",
+  "agent_name_desc": "O nome do agente que está respondendo será adicionado à mensagem.",
+  "First_name_of_recipient": "Nome do destinatário",
+  "First_name_of_agent": "Nome do agente",
+  "EnterCannedResponseTitle": "Insira o título da resposta predeterminada",
+  "WriteMsgToSendToYourVisitors": "Escreva uma mensagem de resposta pronta para enviar aos seus visitantes"
 }