@chanl-ai/sdk 2.0.1

package/dist/modules/scorecard.d.ts

@@ -0,0 +1,642 @@
+/**
+ * ScorecardModule - SDK module for scorecard management and evaluation
+ *
+ * Provides operations for:
+ * - Scorecard CRUD operations
+ * - Category and criteria management
+ * - Evaluation and results retrieval
+ */
+import { ChanlSDK } from '../client';
+import { ApiResponse } from '../types/config';
+/**
+ * Scorecard status
+ */
+export type ScorecardStatus = 'active' | 'inactive' | 'draft';
+/**
+ * Criteria type - determines how the criterion is evaluated
+ */
+export type CriteriaType = 'prompt' | 'keyword' | 'response_time' | 'talk_time' | 'silence_duration' | 'interruptions' | 'tool_call';
+/**
+ * Scoring algorithm type
+ */
+export type ScoringAlgorithm = 'weighted_average' | 'simple_average' | 'minimum_all' | 'pass_fail';
+/**
+ * Evaluation mode
+ */
+export type EvaluationMode = 'manual' | 'ai-assisted' | 'hybrid';
+/**
+ * Impact level for criteria
+ */
+export type ImpactLevel = 'low' | 'medium' | 'high' | 'critical';
+/**
+ * Industry classification
+ */
+export type Industry = 'insurance' | 'ecommerce' | 'healthcare' | 'financial' | 'telecom' | 'general';
+/**
+ * Use case classification
+ */
+export type UseCase = 'retention' | 'support' | 'sales' | 'compliance' | 'onboarding' | 'general';
+/**
+ * Settings for prompt-based criteria (LLM evaluation)
+ */
+export interface PromptCriteriaSettings {
+    description: string;
+    evaluationType: 'boolean' | 'score';
+}
+/**
+ * Settings for keyword-based criteria
+ */
+export interface KeywordCriteriaSettings {
+    matchType: 'must_contain' | 'must_not_contain';
+    keyword: string | string[];
+    caseSensitive?: boolean;
+}
+/**
+ * Settings for response time criteria
+ */
+export interface ResponseTimeCriteriaSettings {
+    participant: 'agent' | 'customer' | 'both';
+}
+/**
+ * Settings for talk time criteria
+ */
+export interface TalkTimeCriteriaSettings {
+    participant: 'agent' | 'customer' | 'both' | 'agent_ratio' | 'customer_ratio';
+}
+/**
+ * Settings for silence duration criteria
+ */
+export interface SilenceDurationCriteriaSettings {
+}
+/**
+ * Settings for interruptions criteria
+ */
+export interface InterruptionsCriteriaSettings {
+    participant: 'agent' | 'customer' | 'both';
+}
+/**
+ * Settings for tool call criteria
+ */
+export interface ToolCallCriteriaSettings {
+    expectedTool: string | string[];
+    executionCondition?: string;
+}
+export type CriteriaSettings = PromptCriteriaSettings | KeywordCriteriaSettings | ResponseTimeCriteriaSettings | TalkTimeCriteriaSettings | SilenceDurationCriteriaSettings | InterruptionsCriteriaSettings | ToolCallCriteriaSettings;
+export interface BooleanThreshold {
+    expectedValue: boolean;
+}
+export interface NumericalThreshold {
+    min?: number;
+    max?: number;
+}
+export interface PercentageThreshold {
+    minPercentage?: number;
+    maxPercentage?: number;
+}
+export type Threshold = BooleanThreshold | NumericalThreshold | PercentageThreshold;
+/**
+ * Scorecard criteria definition
+ */
+export interface ScorecardCriteria {
+    id: string;
+    key: string;
+    name: string;
+    description?: string;
+    scorecardId: string;
+    categoryId: string;
+    type: CriteriaType;
+    settings: CriteriaSettings;
+    threshold?: Threshold;
+    version: number;
+    icon?: string;
+    color?: string;
+    tags?: string[];
+    order: number;
+    isActive: boolean;
+    lastEvaluatedAt?: string;
+    cachedPassRate?: number;
+    createdAt: string;
+    updatedAt: string;
+}
+/**
+ * Scorecard category
+ */
+export interface ScorecardCategory {
+    id: string;
+    name: string;
+    description?: string;
+    scorecardId: string;
+    weight: number;
+    criteriaIds: string[];
+    version: number;
+    icon?: string;
+    color?: string;
+    order: number;
+    isCollapsed?: boolean;
+    createdAt: string;
+    updatedAt: string;
+    criteria?: ScorecardCriteria[];
+}
+/**
+ * Scorecard advanced settings
+ */
+export interface ScorecardAdvancedSettings {
+    evaluationMode: EvaluationMode;
+    useWeightedScoring: boolean;
+    enablePenaltyDeductions: boolean;
+    enableBonusPoints: boolean;
+}
+/**
+ * Scorecard notification settings
+ */
+export interface ScorecardNotificationSettings {
+    notifyOnEvaluationFailure: boolean;
+    notifyOnCriticalCriteriaFailure: boolean;
+}
+/**
+ * Scorecard calibration settings
+ */
+export interface ScorecardCalibrationSettings {
+    calibrationFrequency: 'weekly' | 'bi-weekly' | 'monthly' | 'quarterly';
+    minimumSampleSize: number;
+    requirePeerReview: boolean;
+}
+/**
+ * Scorecard entity
+ */
+export interface Scorecard {
+    id: string;
+    name: string;
+    description?: string;
+    workspaceId: string;
+    status: ScorecardStatus;
+    version: string;
+    categoryIds: string[];
+    autoFailOnCritical: boolean;
+    icon?: string;
+    color?: string;
+    passingThreshold: number;
+    scoringAlgorithm: ScoringAlgorithm;
+    advancedSettings: ScorecardAdvancedSettings;
+    notificationSettings: ScorecardNotificationSettings;
+    calibrationSettings: ScorecardCalibrationSettings;
+    industry?: Industry;
+    useCase?: UseCase;
+    tags: string[];
+    matchKeywords: string[];
+    categories?: ScorecardCategory[];
+    createdBy?: string;
+    updatedBy?: string;
+    createdAt: string;
+    updatedAt: string;
+}
+/**
+ * Individual criteria result
+ */
+export interface CriteriaResult {
+    criteriaId: string;
+    criteriaKey: string;
+    criteriaVersion: number;
+    categoryId: string;
+    categoryVersion: number;
+    result: boolean | number | string;
+    passed: boolean;
+    reasoning: string;
+    evidence: string[];
+}
+/**
+ * Analysis metadata
+ */
+export interface AnalysisMetadata {
+    analysisType: 'automatic' | 'manual' | 'scenario' | 'webhook';
+    triggeredBy: 'webhook' | 'endpoint' | 'scenario' | 'manual';
+    processingTime: number;
+    transcriptLength: number;
+    criteriaCount: number;
+    autoScored: boolean;
+    scorecardVersion: string;
+    analysisTimestamp: string;
+}
+/**
+ * LLM analysis data
+ */
+export interface LLMAnalysis {
+    sentiment: {
+        beginning: 'positive' | 'neutral' | 'negative';
+        ending: 'positive' | 'neutral' | 'negative';
+        average?: number;
+        trend?: 'improving' | 'stable' | 'declining';
+    };
+    summary: string;
+    topics: string[];
+    keywords: string[];
+    problem: string;
+    resolution: string;
+    language?: string;
+    improvementSuggestions: string[];
+    speakers?: {
+        agent?: {
+            speakerIndex?: number;
+            name?: string | null;
+            confidence?: number;
+        };
+        customer?: {
+            speakerIndex?: number;
+            name?: string | null;
+            confidence?: number;
+        };
+    };
+    qualityMetrics?: {
+        resolutionConfidence?: number;
+        customerEffortScore?: number;
+        empathyScore?: number;
+        escalationRisk?: 'low' | 'medium' | 'high';
+        complianceScore?: number;
+        agentConfidence?: number;
+        issueComplexity?: 'simple' | 'moderate' | 'complex';
+    };
+    predictions?: {
+        firstCallResolution?: boolean;
+        callbackProbability?: number;
+        customerSatisfactionPrediction?: number;
+    };
+    coaching?: {
+        opportunities?: string[];
+        knowledgeGaps?: string[];
+    };
+    upsellOpportunity?: {
+        detected?: boolean;
+        context?: string | null;
+    } | null;
+    actionItems?: {
+        agentCommitments?: string[];
+        customerActions?: string[];
+        followUpRequired?: boolean;
+        followUpTimeframe?: string | null;
+    };
+    toolUsage?: {
+        systemsAccessed?: string[];
+        lookupsPerformed?: number;
+        toolMentions?: string[];
+    };
+}
+/**
+ * Scorecard evaluation result
+ */
+export interface ScorecardResult {
+    id: string;
+    callId?: string;
+    audioId?: string;
+    workspaceId: string;
+    scorecardId: string;
+    agentId?: string;
+    scenarioExecutionId?: string;
+    userId?: string;
+    status: 'pending' | 'processing' | 'completed' | 'failed';
+    overallScore?: number;
+    categoryScores?: Record<string, number>;
+    criteriaResults: CriteriaResult[];
+    llmAnalysis?: LLMAnalysis;
+    analysisMetadata: AnalysisMetadata;
+    matchInfo?: {
+        matchType: 'explicit' | 'agent_default' | 'auto_matched' | 'workspace_default';
+        matchScore?: number;
+        matchedOn?: string[];
+    };
+    errorMessage?: string;
+    createdAt: string;
+    updatedAt: string;
+}
+export interface ScorecardFilters {
+    status?: ScorecardStatus;
+    industry?: Industry;
+    useCase?: UseCase;
+    tags?: string[];
+    page?: number;
+    limit?: number;
+    sortBy?: string;
+    sortOrder?: 'asc' | 'desc';
+}
+export interface ScorecardListResponse {
+    scorecards: Scorecard[];
+    pagination?: {
+        total: number;
+        page: number;
+        limit: number;
+        pages: number;
+    };
+}
+export interface CreateScorecardRequest {
+    name: string;
+    description?: string;
+    status?: ScorecardStatus;
+    icon?: string;
+    color?: string;
+    passingThreshold?: number;
+    scoringAlgorithm?: ScoringAlgorithm;
+    autoFailOnCritical?: boolean;
+    industry?: Industry;
+    useCase?: UseCase;
+    tags?: string[];
+    matchKeywords?: string[];
+    advancedSettings?: Partial<ScorecardAdvancedSettings>;
+    notificationSettings?: Partial<ScorecardNotificationSettings>;
+    calibrationSettings?: Partial<ScorecardCalibrationSettings>;
+}
+export interface UpdateScorecardRequest extends Partial<CreateScorecardRequest> {
+    categoryIds?: string[];
+}
+export interface CreateCategoryRequest {
+    name: string;
+    description?: string;
+    weight?: number;
+    icon?: string;
+    color?: string;
+    order?: number;
+}
+export interface UpdateCategoryRequest extends Partial<CreateCategoryRequest> {
+    criteriaIds?: string[];
+}
+export interface CreateCriteriaRequest {
+    key: string;
+    name: string;
+    description?: string;
+    type: CriteriaType;
+    settings: CriteriaSettings;
+    threshold?: Threshold;
+    icon?: string;
+    color?: string;
+    tags?: string[];
+    order?: number;
+}
+export interface UpdateCriteriaRequest extends Partial<CreateCriteriaRequest> {
+    isActive?: boolean;
+}
+export interface EvaluateCallRequest {
+    scorecardId?: string;
+    force?: boolean;
+}
+export interface EvaluateCallResponse {
+    resultId: string;
+    status: 'pending' | 'processing' | 'completed' | 'failed';
+    message?: string;
+}
+export interface ResultFilters {
+    scorecardId?: string;
+    callId?: string;
+    status?: 'pending' | 'processing' | 'completed' | 'failed';
+    page?: number;
+    limit?: number;
+    sortBy?: string;
+    sortOrder?: 'asc' | 'desc';
+}
+export interface ResultListResponse {
+    results: ScorecardResult[];
+    pagination?: {
+        total: number;
+        page: number;
+        limit: number;
+        pages: number;
+    };
+}
+export declare class ScorecardModule {
+    private sdk;
+    constructor(sdk: ChanlSDK);
+    /**
+     * List all scorecards with optional filters
+     *
+     * @example
+     * ```typescript
+     * const { data } = await sdk.scorecards.list();
+     * console.log(data.scorecards);
+     *
+     * // Filter by status
+     * const { data } = await sdk.scorecards.list({ status: 'active' });
+     * ```
+     */
+    list(filters?: ScorecardFilters): Promise<ApiResponse<ScorecardListResponse>>;
+    /**
+     * Get a scorecard by ID
+     *
+     * @example
+     * ```typescript
+     * const { data } = await sdk.scorecards.get('scorecard_abc');
+     * console.log(data.name, data.status);
+     * ```
+     */
+    get(id: string): Promise<ApiResponse<Scorecard>>;
+    /**
+     * Create a new scorecard
+     *
+     * @example
+     * ```typescript
+     * const { data } = await sdk.scorecards.create({
+     *   name: 'Customer Service Quality',
+     *   description: 'Evaluate customer service call quality',
+     *   status: 'active',
+     *   passingThreshold: 70,
+     *   scoringAlgorithm: 'weighted_average'
+     * });
+     * ```
+     */
+    create(data: CreateScorecardRequest): Promise<ApiResponse<Scorecard>>;
+    /**
+     * Update a scorecard
+     *
+     * @example
+     * ```typescript
+     * const { data } = await sdk.scorecards.update('scorecard_abc', {
+     *   name: 'Updated Name',
+     *   status: 'inactive'
+     * });
+     * ```
+     */
+    update(id: string, data: UpdateScorecardRequest): Promise<ApiResponse<Scorecard>>;
+    /**
+     * Delete a scorecard
+     *
+     * @example
+     * ```typescript
+     * await sdk.scorecards.delete('scorecard_abc');
+     * ```
+     */
+    delete(id: string): Promise<ApiResponse<{
+        deleted: boolean;
+    }>>;
+    /**
+     * List categories for a scorecard
+     *
+     * @example
+     * ```typescript
+     * const { data } = await sdk.scorecards.listCategories('ws_123', 'scorecard_abc');
+     * console.log(data.categories);
+     * ```
+     */
+    listCategories(scorecardId: string): Promise<ApiResponse<{
+        categories: ScorecardCategory[];
+    }>>;
+    /**
+     * Get a category by ID
+     */
+    getCategory(scorecardId: string, categoryId: string): Promise<ApiResponse<ScorecardCategory>>;
+    /**
+     * Create a category for a scorecard
+     *
+     * @example
+     * ```typescript
+     * const { data } = await sdk.scorecards.createCategory('ws_123', 'scorecard_abc', {
+     *   name: 'Greeting',
+     *   description: 'Opening greeting quality',
+     *   weight: 20
+     * });
+     * ```
+     */
+    createCategory(scorecardId: string, data: CreateCategoryRequest): Promise<ApiResponse<ScorecardCategory>>;
+    /**
+     * Update a category
+     */
+    updateCategory(scorecardId: string, categoryId: string, data: UpdateCategoryRequest): Promise<ApiResponse<ScorecardCategory>>;
+    /**
+     * Delete a category
+     */
+    deleteCategory(scorecardId: string, categoryId: string): Promise<ApiResponse<{
+        deleted: boolean;
+    }>>;
+    /**
+     * List criteria for a scorecard
+     *
+     * @example
+     * ```typescript
+     * const { data } = await sdk.scorecards.listCriteria('ws_123', 'scorecard_abc');
+     * console.log(data.criteria);
+     * ```
+     */
+    listCriteria(scorecardId: string): Promise<ApiResponse<{
+        criteria: ScorecardCriteria[];
+    }>>;
+    /**
+     * Get a criterion by ID
+     */
+    getCriterion(scorecardId: string, criterionId: string): Promise<ApiResponse<ScorecardCriteria>>;
+    /**
+     * Create a criterion for a scorecard
+     *
+     * @example
+     * ```typescript
+     * // Prompt-based criterion
+     * const { data } = await sdk.scorecards.createCriterion('ws_123', 'scorecard_abc', {
+     *   key: 'proper_greeting',
+     *   name: 'Proper Greeting',
+     *   type: 'prompt',
+     *   settings: {
+     *     description: 'Agent greeted customer properly with name and company',
+     *     evaluationType: 'boolean'
+     *   },
+     *   threshold: { expectedValue: true }
+     * });
+     *
+     * // Keyword-based criterion
+     * const { data } = await sdk.scorecards.createCriterion('ws_123', 'scorecard_abc', {
+     *   key: 'thank_you',
+     *   name: 'Said Thank You',
+     *   type: 'keyword',
+     *   settings: {
+     *     matchType: 'must_contain',
+     *     keyword: ['thank you', 'thanks']
+     *   }
+     * });
+     * ```
+     */
+    createCriterion(scorecardId: string, data: CreateCriteriaRequest): Promise<ApiResponse<ScorecardCriteria>>;
+    /**
+     * Update a criterion
+     */
+    updateCriterion(scorecardId: string, criterionId: string, data: UpdateCriteriaRequest): Promise<ApiResponse<ScorecardCriteria>>;
+    /**
+     * Delete a criterion
+     */
+    deleteCriterion(scorecardId: string, criterionId: string): Promise<ApiResponse<{
+        deleted: boolean;
+    }>>;
+    /**
+     * Evaluate a call with a scorecard
+     *
+     * @example
+     * ```typescript
+     * // Evaluate with auto-selected scorecard
+     * const { data } = await sdk.scorecards.evaluate('call_abc');
+     *
+     * // Evaluate with specific scorecard
+     * const { data } = await sdk.scorecards.evaluate('call_abc', {
+     *   scorecardId: 'scorecard_xyz',
+     *   force: true  // Re-evaluate even if already evaluated
+     * });
+     * ```
+     */
+    evaluate(callId: string, options?: EvaluateCallRequest): Promise<ApiResponse<EvaluateCallResponse>>;
+    /**
+     * List evaluation results
+     *
+     * @example
+     * ```typescript
+     * const { data } = await sdk.scorecards.listResults('ws_123', {
+     *   scorecardId: 'scorecard_abc',
+     *   status: 'completed'
+     * });
+     * ```
+     */
+    listResults(filters?: ResultFilters): Promise<ApiResponse<ResultListResponse>>;
+    /**
+     * Get a result by ID
+     */
+    getResult(resultId: string): Promise<ApiResponse<ScorecardResult>>;
+    /**
+     * Get results for a call
+     *
+     * @example
+     * ```typescript
+     * const { data } = await sdk.scorecards.getResultsByCall('ws_123', 'call_abc');
+     * for (const result of data.results) {
+     *   console.log('Score:', result.overallScore);
+     * }
+     * ```
+     */
+    getResultsByCall(callId: string): Promise<ApiResponse<{
+        results: ScorecardResult[];
+    }>>;
+    /**
+     * Get populated result (with scorecard details) for a call
+     */
+    getPopulatedResultsByCall(callId: string): Promise<ApiResponse<{
+        results: ScorecardResult[];
+    }>>;
+    /**
+     * Delete a result
+     */
+    deleteResult(resultId: string): Promise<ApiResponse<{
+        deleted: boolean;
+    }>>;
+    /**
+     * @deprecated Use list() instead
+     */
+    getAll(params?: {
+        page?: number;
+        limit?: number;
+    }): Promise<ApiResponse<Scorecard[]>>;
+    /**
+     * @deprecated Use get() instead
+     */
+    getById(id: string): Promise<ApiResponse<Scorecard>>;
+    /**
+     * @deprecated Use getResultsByCall() instead
+     */
+    getEvaluationById(id: string): Promise<ApiResponse<ScorecardResult>>;
+    /**
+     * @deprecated Extraction is now part of CallsModule
+     */
+    extractData(_data: {
+        transcriptId: string;
+        templateId: string;
+    }): Promise<ApiResponse<unknown>>;
+}
+//# sourceMappingURL=scorecard.d.ts.map

package/dist/modules/scorecard.d.ts.map

@@ -0,0 +1 @@
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