@cdklabs/cdk-construct-connect-datalake 0.0.26 → 0.0.27

package/node_modules/@aws-sdk/client-connect/dist-types/commands/ListEvaluationFormAIVersionsCommand.d.ts

@@ -0,0 +1,96 @@
+import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
+import type { ListEvaluationFormAIVersionsRequest, ListEvaluationFormAIVersionsResponse } from "../models/models_2";
+/**
+ * @public
+ */
+export type { __MetadataBearer };
+/**
+ * @public
+ *
+ * The input for {@link ListEvaluationFormAIVersionsCommand}.
+ */
+export interface ListEvaluationFormAIVersionsCommandInput extends ListEvaluationFormAIVersionsRequest {
+}
+/**
+ * @public
+ *
+ * The output of {@link ListEvaluationFormAIVersionsCommand}.
+ */
+export interface ListEvaluationFormAIVersionsCommandOutput extends ListEvaluationFormAIVersionsResponse, __MetadataBearer {
+}
+declare const ListEvaluationFormAIVersionsCommand_base: {
+    new (input: ListEvaluationFormAIVersionsCommandInput): import("@smithy/core/client").CommandImpl<ListEvaluationFormAIVersionsCommandInput, ListEvaluationFormAIVersionsCommandOutput, import("..").ConnectClientResolvedConfig, import("..").ServiceInputTypes, import("..").ServiceOutputTypes>;
+    new (input: ListEvaluationFormAIVersionsCommandInput): import("@smithy/core/client").CommandImpl<ListEvaluationFormAIVersionsCommandInput, ListEvaluationFormAIVersionsCommandOutput, import("..").ConnectClientResolvedConfig, import("..").ServiceInputTypes, import("..").ServiceOutputTypes>;
+    getEndpointParameterInstructions(): import("@smithy/types").EndpointParameterInstructions;
+};
+/**
+ * <p>Lists the available AI versions for evaluation forms in the specified Connect Customer instance.</p>
+ * @example
+ * Use a bare-bones client and the command you need to make an API call.
+ * ```javascript
+ * import { ConnectClient, ListEvaluationFormAIVersionsCommand } from "@aws-sdk/client-connect"; // ES Modules import
+ * // const { ConnectClient, ListEvaluationFormAIVersionsCommand } = require("@aws-sdk/client-connect"); // CommonJS import
+ * // import type { ConnectClientConfig } from "@aws-sdk/client-connect";
+ * const config = {}; // type is ConnectClientConfig
+ * const client = new ConnectClient(config);
+ * const input = { // ListEvaluationFormAIVersionsRequest
+ *   InstanceId: "STRING_VALUE", // required
+ *   ContactInteractionType: "AGENT" || "AUTOMATED" || "CUSTOMER", // required
+ *   MaxResults: Number("int"),
+ *   NextToken: "STRING_VALUE",
+ * };
+ * const command = new ListEvaluationFormAIVersionsCommand(input);
+ * const response = await client.send(command);
+ * // { // ListEvaluationFormAIVersionsResponse
+ * //   AIVersionSummaries: [ // EvaluationFormAIVersionSummaryList // required
+ * //     { // EvaluationFormAIVersionSummary
+ * //       AIVersionName: "STRING_VALUE", // required
+ * //       AIVersionLifecycle: { // EvaluationFormAIVersionLifecycle
+ * //         Status: "LATEST" || "PREVIEW" || "ACTIVE" || "DEPRECATED", // required
+ * //         StartOfLifeTime: new Date("TIMESTAMP"), // required
+ * //         EndOfLifeTime: new Date("TIMESTAMP"),
+ * //       },
+ * //     },
+ * //   ],
+ * //   NextToken: "STRING_VALUE",
+ * // };
+ *
+ * ```
+ *
+ * @param ListEvaluationFormAIVersionsCommandInput - {@link ListEvaluationFormAIVersionsCommandInput}
+ * @returns {@link ListEvaluationFormAIVersionsCommandOutput}
+ * @see {@link ListEvaluationFormAIVersionsCommandInput} for command's `input` shape.
+ * @see {@link ListEvaluationFormAIVersionsCommandOutput} for command's `response` shape.
+ * @see {@link ConnectClientResolvedConfig | config} for ConnectClient's `config` shape.
+ *
+ * @throws {@link InternalServiceException} (server fault)
+ *  <p>Request processing failed because of an error or failure with the service.</p>
+ *
+ * @throws {@link InvalidParameterException} (client fault)
+ *  <p>One or more of the specified parameters are not valid.</p>
+ *
+ * @throws {@link ResourceNotFoundException} (client fault)
+ *  <p>The specified resource was not found.</p>
+ *
+ * @throws {@link ThrottlingException} (client fault)
+ *  <p>The throttling limit has been exceeded.</p>
+ *
+ * @throws {@link ConnectServiceException}
+ * <p>Base exception class for all service exceptions from Connect service.</p>
+ *
+ *
+ * @public
+ */
+export declare class ListEvaluationFormAIVersionsCommand extends ListEvaluationFormAIVersionsCommand_base {
+    /** @internal type navigation helper, not in runtime. */
+    protected static __types: {
+        api: {
+            input: ListEvaluationFormAIVersionsRequest;
+            output: ListEvaluationFormAIVersionsResponse;
+        };
+        sdk: {
+            input: ListEvaluationFormAIVersionsCommandInput;
+            output: ListEvaluationFormAIVersionsCommandOutput;
+        };
+    };
+}

package/node_modules/@aws-sdk/client-connect/dist-types/commands/ReplicateInstanceCommand.d.ts

@@ -1,5 +1,6 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { ReplicateInstanceRequest, ReplicateInstanceResponse } from "../models/models_2";
+import type { ReplicateInstanceRequest } from "../models/models_2";
+import type { ReplicateInstanceResponse } from "../models/models_3";
 /**
  * @public
  */

package/node_modules/@aws-sdk/client-connect/dist-types/commands/ResumeContactCommand.d.ts

@@ -1,5 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { ResumeContactRequest, ResumeContactResponse } from "../models/models_2";
+import type { ResumeContactRequest, ResumeContactResponse } from "../models/models_3";
 /**
  * @public
  */

package/node_modules/@aws-sdk/client-connect/dist-types/commands/ResumeContactRecordingCommand.d.ts

@@ -1,5 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { ResumeContactRecordingRequest, ResumeContactRecordingResponse } from "../models/models_2";
+import type { ResumeContactRecordingRequest, ResumeContactRecordingResponse } from "../models/models_3";
 /**
  * @public
  */

package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchAgentStatusesCommand.d.ts

@@ -1,5 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { SearchAgentStatusesResponse } from "../models/models_2";
+import type { SearchAgentStatusesResponse } from "../models/models_3";
 import type { SearchAgentStatusesRequest } from "../models/models_4";
 /**
  * @public

package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchAvailablePhoneNumbersCommand.d.ts

@@ -1,6 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { SearchAvailablePhoneNumbersRequest } from "../models/models_2";
-import type { SearchAvailablePhoneNumbersResponse } from "../models/models_3";
+import type { SearchAvailablePhoneNumbersRequest, SearchAvailablePhoneNumbersResponse } from "../models/models_3";
 /**
  * @public
  */

package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchEvaluationFormsCommand.d.ts

@@ -170,6 +170,7 @@ declare const SearchEvaluationFormsCommand_base: {
  * //       Tags: { // TagMap
  * //         "<keys>": "STRING_VALUE",
  * //       },
+ * //       AIVersion: "STRING_VALUE",
  * //     },
  * //   ],
  * //   NextToken: "STRING_VALUE",

package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchRoutingProfilesCommand.d.ts

@@ -101,10 +101,19 @@ declare const SearchRoutingProfilesCommand_base: {
  * //       MediaConcurrencies: [ // MediaConcurrencies
  * //         { // MediaConcurrency
  * //           Channel: "VOICE" || "CHAT" || "TASK" || "EMAIL", // required
- * //           Concurrency: Number("int"), // required
+ * //           Concurrency: Number("int"),
  * //           CrossChannelBehavior: { // CrossChannelBehavior
  * //             BehaviorType: "ROUTE_CURRENT_CHANNEL_ONLY" || "ROUTE_ANY_CHANNEL", // required
  * //           },
+ * //           WorkloadTypeConcurrencies: [ // WorkloadTypeConcurrencies
+ * //             { // WorkloadTypeConcurrency
+ * //               WorkloadType: "STRING_VALUE", // required
+ * //               Concurrency: Number("int"), // required
+ * //               CrossChannelWorkloadBehavior: { // CrossChannelWorkloadBehavior
+ * //                 ChannelWorkloadBehaviorType: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY" || "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY" || "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE",
+ * //               },
+ * //             },
+ * //           ],
  * //         },
  * //       ],
  * //       DefaultOutboundQueueId: "STRING_VALUE",

package/node_modules/@aws-sdk/client-connect/dist-types/commands/StartContactEvaluationCommand.d.ts

@@ -27,9 +27,6 @@ declare const StartContactEvaluationCommand_base: {
  * <p>Starts an empty evaluation in the specified Connect Customer instance, using the given evaluation form for the
  *    particular contact. The evaluation form version used for the contact evaluation corresponds to the currently
  *    activated version. If no version is activated for the evaluation form, the contact evaluation cannot be started. </p>
- *          <note>
- *             <p>Evaluations created through the public API do not contain answer values suggested from automation.</p>
- *          </note>
  * @example
  * Use a bare-bones client and the command you need to make an API call.
  * ```javascript

package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateEvaluationFormCommand.d.ts

@@ -240,6 +240,10 @@ declare const UpdateEvaluationFormCommand_base: {
  *                   },
  *                 ],
  *               },
+ *               MetricConfiguration: { // EvaluationFormMetricConfiguration
+ *                 MetricType: "BUSINESS_OUTCOME", // required
+ *                 MetricName: "STRING_VALUE", // required
+ *               },
  *             },
  *           },
  *         ],
@@ -361,6 +365,10 @@ declare const UpdateEvaluationFormCommand_base: {
  *           IsExcludedFromScoring: true || false,
  *           ScoreThresholds: "<EvaluationFormScoreThresholdList>",
  *         },
+ *         MetricConfiguration: {
+ *           MetricType: "BUSINESS_OUTCOME", // required
+ *           MetricName: "STRING_VALUE", // required
+ *         },
  *       },
  *     },
  *   ],
@@ -391,6 +399,7 @@ declare const UpdateEvaluationFormCommand_base: {
  *   LanguageConfiguration: { // EvaluationFormLanguageConfiguration
  *     FormLanguage: "de-DE" || "en-US" || "es-ES" || "fr-FR" || "it-IT" || "pt-BR" || "ja-JP" || "ko-KR" || "zh-CN" || "ms-MY",
  *   },
+ *   AIVersion: "STRING_VALUE",
  * };
  * const command = new UpdateEvaluationFormCommand(input);
  * const response = await client.send(command);

package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateRoutingProfileConcurrencyCommand.d.ts

@@ -39,10 +39,19 @@ declare const UpdateRoutingProfileConcurrencyCommand_base: {
  *   MediaConcurrencies: [ // MediaConcurrencies // required
  *     { // MediaConcurrency
  *       Channel: "VOICE" || "CHAT" || "TASK" || "EMAIL", // required
- *       Concurrency: Number("int"), // required
+ *       Concurrency: Number("int"),
  *       CrossChannelBehavior: { // CrossChannelBehavior
  *         BehaviorType: "ROUTE_CURRENT_CHANNEL_ONLY" || "ROUTE_ANY_CHANNEL", // required
  *       },
+ *       WorkloadTypeConcurrencies: [ // WorkloadTypeConcurrencies
+ *         { // WorkloadTypeConcurrency
+ *           WorkloadType: "STRING_VALUE", // required
+ *           Concurrency: Number("int"), // required
+ *           CrossChannelWorkloadBehavior: { // CrossChannelWorkloadBehavior
+ *             ChannelWorkloadBehaviorType: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY" || "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY" || "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE",
+ *           },
+ *         },
+ *       ],
  *     },
  *   ],
  * };

package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateUserHierarchyCommand.d.ts

@@ -1,5 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { UpdateUserHierarchyRequest } from "../models/models_3";
+import type { UpdateUserHierarchyRequest } from "../models/models_4";
 /**
  * @public
  */

package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateUserHierarchyGroupNameCommand.d.ts

@@ -1,5 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { UpdateUserHierarchyGroupNameRequest } from "../models/models_3";
+import type { UpdateUserHierarchyGroupNameRequest } from "../models/models_4";
 /**
  * @public
  */

package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateUserHierarchyStructureCommand.d.ts

@@ -1,5 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { UpdateUserHierarchyStructureRequest } from "../models/models_3";
+import type { UpdateUserHierarchyStructureRequest } from "../models/models_4";
 /**
  * @public
  */

package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateUserIdentityInfoCommand.d.ts

@@ -1,5 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { UpdateUserIdentityInfoRequest } from "../models/models_3";
+import type { UpdateUserIdentityInfoRequest } from "../models/models_4";
 /**
  * @public
  */

package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateUserNotificationStatusCommand.d.ts

@@ -1,6 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { UpdateUserNotificationStatusRequest } from "../models/models_3";
-import type { UpdateUserNotificationStatusResponse } from "../models/models_4";
+import type { UpdateUserNotificationStatusRequest, UpdateUserNotificationStatusResponse } from "../models/models_4";
 /**
  * @public
  */

package/node_modules/@aws-sdk/client-connect/dist-types/commands/index.d.ts

@@ -208,6 +208,7 @@ export * from "./ListDataTableValuesCommand";
 export * from "./ListDataTablesCommand";
 export * from "./ListDefaultVocabulariesCommand";
 export * from "./ListEntitySecurityProfilesCommand";
+export * from "./ListEvaluationFormAIVersionsCommand";
 export * from "./ListEvaluationFormVersionsCommand";
 export * from "./ListEvaluationFormsCommand";
 export * from "./ListExtractionDefinitionsCommand";

package/node_modules/@aws-sdk/client-connect/dist-types/models/enums.d.ts

@@ -659,6 +659,17 @@ export declare const EvaluationFormItemEnablementOperator: {
  * @public
  */
 export type EvaluationFormItemEnablementOperator = (typeof EvaluationFormItemEnablementOperator)[keyof typeof EvaluationFormItemEnablementOperator];
+/**
+ * @public
+ * @enum
+ */
+export declare const EvaluationFormMetricType: {
+    readonly BUSINESS_OUTCOME: "BUSINESS_OUTCOME";
+};
+/**
+ * @public
+ */
+export type EvaluationFormMetricType = (typeof EvaluationFormMetricType)[keyof typeof EvaluationFormMetricType];
 /**
  * @public
  * @enum
@@ -1137,6 +1148,19 @@ export declare const BehaviorType: {
  * @public
  */
 export type BehaviorType = (typeof BehaviorType)[keyof typeof BehaviorType];
+/**
+ * @public
+ * @enum
+ */
+export declare const ChannelWorkloadBehaviorType: {
+    readonly ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE: "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE";
+    readonly ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY: "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY";
+    readonly ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY";
+};
+/**
+ * @public
+ */
+export type ChannelWorkloadBehaviorType = (typeof ChannelWorkloadBehaviorType)[keyof typeof ChannelWorkloadBehaviorType];
 /**
  * @public
  * @enum
@@ -2390,6 +2414,20 @@ export declare const LexVersion: {
  * @public
  */
 export type LexVersion = (typeof LexVersion)[keyof typeof LexVersion];
+/**
+ * @public
+ * @enum
+ */
+export declare const EvaluationFormAIVersionStatus: {
+    readonly ACTIVE: "ACTIVE";
+    readonly DEPRECATED: "DEPRECATED";
+    readonly LATEST: "LATEST";
+    readonly PREVIEW: "PREVIEW";
+};
+/**
+ * @public
+ */
+export type EvaluationFormAIVersionStatus = (typeof EvaluationFormAIVersionStatus)[keyof typeof EvaluationFormAIVersionStatus];
 /**
  * @public
  * @enum

package/node_modules/@aws-sdk/client-connect/dist-types/models/errors.d.ts

@@ -1,7 +1,8 @@
 import type { ExceptionOptionType as __ExceptionOptionType } from "@smithy/core/client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
 import type { ResourceType } from "./enums";
-import type { InvalidRequestExceptionReason, ProblemDetail, PropertyValidationExceptionProperty, ServiceQuotaExceededExceptionReason } from "./models_0";
+import type { InvalidRequestExceptionReason, ProblemDetail, ServiceQuotaExceededExceptionReason } from "./models_0";
+import type { PropertyValidationExceptionProperty } from "./models_1";
 /**
  * <p>You do not have sufficient permissions to perform this action.</p>
  * @public

package/node_modules/@aws-sdk/client-connect/dist-types/models/models_0.d.ts

@@ -1,4 +1,4 @@
-import type { AccessType, ActionType, AgentAvailabilityTimer, AgentStatusState, AgentStatusType, AiUseCase, AllowedUserAction, ApplicationType, AttachedFileInvalidRequestExceptionReason, AttachedFileServiceQuotaExceededExceptionReason, AuthCodeEntityType, BehaviorType, Channel, ConfigurableNotificationPriority, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactInteractionType, ContactState, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DeviceType, DirectoryType, EncryptionType, EndpointType, EntityType, EvaluationFormItemEnablementSourceType, EvaluationFormItemEnablementSourceValueType, EvaluationFormItemSourceValuesComparator, EvaluationFormLanguageCode, EvaluationFormMultiSelectQuestionDisplayMode, EvaluationFormQuestionAutomationAnswerSourceType, EvaluationFormScoringMode, EvaluationFormScoringStatus, EvaluationFormSingleSelectQuestionDisplayMode, EvaluationReviewNotificationRecipientType, EventSourceName, FailureReasonCode, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowModuleType, HoursOfOperationDays, InstanceStorageResourceType, IntegrationType, ListFlowAssociationResourceType, LocaleCode, MetricFilterBooleanConditionComparison, MetricFilterNumberConditionComparison, MetricFilterStringConditionComparison, MetricStatus, MetricUnit, MultiSelectQuestionRuleCategoryAutomationCondition, NotFoundBehaviorType, NotificationContentType, NotificationDeliveryType, NumericQuestionPropertyAutomationLabel, OutboundStrategyType, OverrideDays, OverrideType, ParticipantRole, ParticipantState, PerformanceCategoryName, PreEvaluationFilterOperator, PreEvaluationFilterResourceType, PreEvaluationFilterType, PropertyValidationExceptionReason, QuickConnectType, RecurrenceFrequency, ReferenceStatus, ReferenceType, RehydrationType, RulePublishStatus, ScreenShareCapability, SingleSelectQuestionRuleCategoryAutomationCondition, SlaAssignmentType, SlaType, SourceType, StorageType, StringComparisonType, TaskTemplateFieldType, TaskTemplateStatus, TrendIndicator, VideoCapability, VocabularyLanguageCode, VoiceEnhancementMode } from "./enums";
+import type { AccessType, ActionType, AgentAvailabilityTimer, AgentStatusState, AgentStatusType, AiUseCase, AllowedUserAction, ApplicationType, AttachedFileInvalidRequestExceptionReason, AttachedFileServiceQuotaExceededExceptionReason, AuthCodeEntityType, BehaviorType, Channel, ChannelWorkloadBehaviorType, ConfigurableNotificationPriority, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactInteractionType, ContactState, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DeviceType, DirectoryType, EncryptionType, EndpointType, EntityType, EvaluationFormItemEnablementSourceType, EvaluationFormItemEnablementSourceValueType, EvaluationFormItemSourceValuesComparator, EvaluationFormLanguageCode, EvaluationFormMetricType, EvaluationFormMultiSelectQuestionDisplayMode, EvaluationFormQuestionAutomationAnswerSourceType, EvaluationFormScoringMode, EvaluationFormScoringStatus, EvaluationFormSingleSelectQuestionDisplayMode, EvaluationReviewNotificationRecipientType, EventSourceName, FailureReasonCode, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowModuleType, HoursOfOperationDays, InstanceStorageResourceType, IntegrationType, ListFlowAssociationResourceType, LocaleCode, MetricFilterBooleanConditionComparison, MetricFilterNumberConditionComparison, MetricFilterStringConditionComparison, MetricStatus, MetricUnit, MultiSelectQuestionRuleCategoryAutomationCondition, NotFoundBehaviorType, NotificationContentType, NotificationDeliveryType, NumericQuestionPropertyAutomationLabel, OutboundStrategyType, OverrideDays, OverrideType, ParticipantRole, ParticipantState, PerformanceCategoryName, PreEvaluationFilterOperator, PreEvaluationFilterResourceType, PreEvaluationFilterType, QuickConnectType, RecurrenceFrequency, ReferenceStatus, ReferenceType, RehydrationType, RulePublishStatus, ScreenShareCapability, SingleSelectQuestionRuleCategoryAutomationCondition, SlaAssignmentType, SlaType, SourceType, StorageType, StringComparisonType, TaskTemplateFieldType, TrendIndicator, VideoCapability, VocabularyLanguageCode, VoiceEnhancementMode } from "./enums";
 /**
  * <p>Information about an action.</p>
  * @public
@@ -3821,6 +3821,45 @@ export interface EvaluationFormItemEnablementExpression {
      */
     Comparator: EvaluationFormItemSourceValuesComparator | undefined;
 }
+/**
+ * <p>Information about the metric configuration for an evaluation form question. Use this to associate a
+ *    business outcome metric with a question.</p>
+ * @public
+ */
+export interface EvaluationFormMetricConfiguration {
+    /**
+     * <p>The type of metric. Currently, only <code>BUSINESS_OUTCOME</code> is supported.</p>
+     * @public
+     */
+    MetricType: EvaluationFormMetricType | undefined;
+    /**
+     * <p>The name of the metric. Valid values are:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>SALE_SUCCESS</code> – Sale success.</p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>CSAT</code> – Customer satisfaction.</p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>CHURN_PROPENSITY</code> – Churn propensity.</p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>SELF_SERVICE_SUCCESS</code> – Self-service success.</p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>PARTIAL_SELF_SERVICE_SUCCESS</code> – Partial self-service success.</p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    MetricName: string | undefined;
+}
 /**
  * <p>A question automation answer.</p>
  * @public
@@ -5906,6 +5945,45 @@ export interface CrossChannelBehavior {
      */
     BehaviorType: BehaviorType | undefined;
 }
+/**
+ * <p>Defines the cross-channel and workload type routing behavior that allows an agent working on a contact to be
+ *    offered a contact from a different channel or workload type.</p>
+ * @public
+ */
+export interface CrossChannelWorkloadBehavior {
+    /**
+     * <p>Specifies the routing behavior for an agent handling their current channel and workload type.</p>
+     * @public
+     */
+    ChannelWorkloadBehaviorType?: ChannelWorkloadBehaviorType | undefined;
+}
+/**
+ * <p>Defines the maximum number of contacts an agent can handle simultaneously for a specific channel and workload
+ *    type combination.</p>
+ * @public
+ */
+export interface WorkloadTypeConcurrency {
+    /**
+     * <p>The value of the workload type.</p>
+     * @public
+     */
+    WorkloadType: string | undefined;
+    /**
+     * <p>The maximum number of contacts an agent can handle simultaneously for a specific channel and workload type
+     *    combination.</p>
+     *          <p>Valid Range for <code>VOICE</code>: Minimum value of 1. Maximum value of 1.</p>
+     *          <p>Valid Range for <code>CHAT</code>: Minimum value of 1. Maximum value of 10.</p>
+     *          <p>Valid Range for <code>TASK</code>: Minimum value of 1. Maximum value of 10.</p>
+     * @public
+     */
+    Concurrency: number | undefined;
+    /**
+     * <p>Defines the cross-channel and workload type routing behavior for each channel and workload type combination
+     *    that is enabled for this Routing Profile.</p>
+     * @public
+     */
+    CrossChannelWorkloadBehavior?: CrossChannelWorkloadBehavior | undefined;
+}
 /**
  * <p>Contains information about which channels are supported, and how many contacts an agent can have on a channel
  *    simultaneously.</p>
@@ -5924,7 +6002,7 @@ export interface MediaConcurrency {
      *          <p>Valid Range for <code>TASK</code>: Minimum value of 1. Maximum value of 10.</p>
      * @public
      */
-    Concurrency: number | undefined;
+    Concurrency?: number | undefined;
     /**
      * <p>Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For
      *    example, this allows you to offer an agent a different contact from another channel when they are currently working
@@ -5932,6 +6010,12 @@ export interface MediaConcurrency {
      * @public
      */
     CrossChannelBehavior?: CrossChannelBehavior | undefined;
+    /**
+     * <p>Defines the list of workload type concurrency configurations for a channel. When provided, enables granular
+     *    concurrency control based on workload type values.</p>
+     * @public
+     */
+    WorkloadTypeConcurrencies?: WorkloadTypeConcurrency[] | undefined;
 }
 /**
  * @public
@@ -6779,103 +6863,3 @@ export interface TaskTemplateField {
      */
     SingleSelectOptions?: string[] | undefined;
 }
-/**
- * @public
- */
-export interface CreateTaskTemplateRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The name of the task template.</p>
-     * @public
-     */
-    Name: string | undefined;
-    /**
-     * <p>The description of the task template.</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>The identifier of the flow that runs by default when a task is created by referencing this template.</p>
-     *          <p>Although this parameter is marked as optional, the request must contain either a <code>ContactFlowId</code> or a field of type <code>QUICK_CONNECT</code>.</p>
-     * @public
-     */
-    ContactFlowId?: string | undefined;
-    /**
-     * <p>The ContactFlowId for the flow that will be run if this template is used to create a self-assigned task.</p>
-     * @public
-     */
-    SelfAssignFlowId?: string | undefined;
-    /**
-     * <p>Constraints that are applicable to the fields listed.
-     * Although this parameter is marked as optional in the API model, the service requires it when calling <code>CreateTaskTemplate</code> or <code>UpdateTaskTemplate</code>.
-     * The <code>RequiredFields</code> array must contain at least one element, and the field of type <code>NAME</code> must be included in <code>RequiredFields</code>.</p>
-     * @public
-     */
-    Constraints?: TaskTemplateConstraints | undefined;
-    /**
-     * <p>The default values for fields when a task is created by referencing this template.</p>
-     * @public
-     */
-    Defaults?: TaskTemplateDefaults | undefined;
-    /**
-     * <p>Marks a template as <code>ACTIVE</code> or <code>INACTIVE</code> for a task to refer to it.
-     * Tasks can only be created from <code>ACTIVE</code> templates.
-     * If a template is marked as <code>INACTIVE</code>, then a task that refers to this template cannot be created. </p>
-     * @public
-     */
-    Status?: TaskTemplateStatus | undefined;
-    /**
-     * <p>Fields that are part of the template.</p>
-     *          <p>The request must contain exactly one field of type <code>NAME</code>. This field must also be listed in the <code>RequiredFields</code> array within the <code>Constraints</code> parameter.</p>
-     * @public
-     */
-    Fields: TaskTemplateField[] | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-}
-/**
- * @public
- */
-export interface CreateTaskTemplateResponse {
-    /**
-     * <p>The identifier of the task template resource.</p>
-     * @public
-     */
-    Id: string | undefined;
-    /**
-     * <p>The Amazon Resource Name (ARN) for the task template resource.</p>
-     * @public
-     */
-    Arn: string | undefined;
-}
-/**
- * <p>Contains information about why a property is not valid.</p>
- * @public
- */
-export interface PropertyValidationExceptionProperty {
-    /**
-     * <p>The full property path.</p>
-     * @public
-     */
-    PropertyPath: string | undefined;
-    /**
-     * <p>Why the property is not valid.</p>
-     * @public
-     */
-    Reason: PropertyValidationExceptionReason | undefined;
-    /**
-     * <p>A message describing why the property is not valid.</p>
-     * @public
-     */
-    Message: string | undefined;
-}