@carbon/ai-chat 0.1.6 → 0.1.7-alpha0

package/dist/cjs/SFServiceDesk.js

@@ -13,38 +13,46 @@ is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND
 or implied. See the License for the specific language governing permissions and limitations under
 the License.
 
-@carbon/ai-chat 0.1.6
+@carbon/ai-chat 0.1.7-alpha0
 
-Built: Feb 3 2025 9:58 am -05:00
+Built: Feb 12 2025 9:14 am -05:00
 
 
 
 */
 'use strict';
 
-var cdsAichatInternal = require('./cds-aichat-internal.js');
+var AppContainer = require('./AppContainer.js');
 var ServiceDeskImpl = require('./ServiceDeskImpl.js');
-require('lit');
-require('lit/decorators.js');
 require('react');
-require('react-dom');
 require('./highlight_js.js');
 require('@carbon/react');
+require('classnames');
 require('react-intl');
 require('react-redux');
+require('tabbable');
+require('@carbon/icons-react');
 require('./markdown.js');
-require('./markdown_attrs.js');
+require('tslib');
+require('lit');
+require('lit/decorators.js');
 require('@carbon/web-components/es/components/button/index.js');
 require('@carbon/web-components/es/components/overflow-menu/index.js');
 require('lit/directives/unsafe-html.js');
+require('prop-types');
 require('@carbon/web-components/es/components/slug/index.js');
 require('@carbon/web-components/es/components/popover/defs.js');
 require('@carbon/web-components/es/components/slug/defs.js');
+require('@floating-ui/react');
+require('react-dom');
 require('@carbon/web-components/es/components/slug/slug-action-button.js');
 require('@carbon/web-components/es/components/slug/slug.js');
+require('@carbon/web-components/es/components/inline-loading/index.js');
+require('@carbon/icon-helpers');
+require('@carbon/icons');
+require('lit/directives/unsafe-svg.js');
 require('@carbon/web-components/es/components/textarea/index.js');
 require('@carbon/web-components/es/components/icon-button/index.js');
-require('lit/directives/unsafe-svg.js');
 require('@carbon/web-components/es/components/tag/index.js');
 require('@carbon/web-components/es/components/chat-button/index.js');
 require('@carbon/web-components/es/components/button/button.js');
@@ -123,7 +131,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
         const { subscription } = serviceDeskConfig;
         if (!subscription?.data) {
             this.callback.setErrorStatus({
-                type: cdsAichatInternal.ErrorType.CONNECTING,
+                type: AppContainer.ErrorType.CONNECTING,
                 logInfo: 'The integration needs to be subscribed first to the service desk',
             });
             return;
@@ -133,14 +141,14 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
             !subscription.data[DOMAIN] ||
             !subscription.data[ORGANIZATION_ID]) {
             this.callback.setErrorStatus({
-                type: cdsAichatInternal.ErrorType.CONNECTING,
+                type: AppContainer.ErrorType.CONNECTING,
                 logInfo: 'Mandatory service desk subscription values missing',
             });
             return;
         }
         if (!regionHostname) {
             this.callback.setErrorStatus({
-                type: cdsAichatInternal.ErrorType.CONNECTING,
+                type: AppContainer.ErrorType.CONNECTING,
                 logInfo: 'Unable to determine URL to call Salesforce',
             });
             return;
@@ -278,7 +286,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
      * Helper function that initializes all the variables needed to start a chat
      */
     async startChat(connectMessage, startChatOptions) {
-        cdsAichatInternal.debugLog(`${PREFIX} Called startChat`, connectMessage, startChatOptions);
+        AppContainer.debugLog(`${PREFIX} Called startChat`, connectMessage, startChatOptions);
         // The following values are initialized/reset every time user starts a new chat.
         this.connectMessage = connectMessage;
         this.startChatOptions = startChatOptions;
@@ -287,7 +295,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
         this.callback.updateCapabilities({ allowFileUploads: false });
         // Rebuild the routing info queues so we can start over and check the whole list again in case the agent
         // availability has changed.
-        const connectItem = connectMessage.output.generic.find(cdsAichatInternal.isConnectToAgent);
+        const connectItem = connectMessage.output.generic.find(AppContainer.isConnectToAgent);
         this.buildRoutingInfos(connectItem);
         await this.startChatInternal();
     }
@@ -298,12 +306,12 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
         const { subscription } = this.config;
         const additionalRoutingInfo = connectItem?.transfer_info?.target?.salesforce
             ?.additional_routing_info;
-        cdsAichatInternal.debugLog(`${PREFIX} Building routing infos`, connectItem, subscription);
+        AppContainer.debugLog(`${PREFIX} Building routing infos`, connectItem, subscription);
         let allRoutingInfo;
         if (additionalRoutingInfo) {
             // The connect item has specified all the routing info we need. This will override the default web chat
             // configuration settings.
-            allRoutingInfo = cdsAichatInternal.cloneDeep(additionalRoutingInfo);
+            allRoutingInfo = AppContainer.cloneDeep(additionalRoutingInfo);
             allRoutingInfo.forEach(routingInfo => {
                 // Fill in some default values if the routing info is not complete.
                 routingInfo.org_id = routingInfo.org_id || subscription.data.organizationId;
@@ -312,7 +320,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
                 // Backwards compatibility for the deprecated property.
                 if (routingInfo.button_ids) {
                     routingInfo.button_overrides = routingInfo.button_ids;
-                    cdsAichatInternal.consoleWarn(`${PREFIX} The additionalRoutingInfo.button_ids property is deprecated. Use button_overrides instead.`);
+                    AppContainer.consoleWarn(`${PREFIX} The additionalRoutingInfo.button_ids property is deprecated. Use button_overrides instead.`);
                 }
                 // The button ID can either be provided in the routing info, it can be overridden by the connect to agent item
                 // (a field available in the tooling UI), or it can come from the web chat live agent settings.
@@ -334,8 +342,8 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
             ];
         }
         this.routingInfoQueue = allRoutingInfo;
-        if (cdsAichatInternal.isEnableDebugLog()) {
-            cdsAichatInternal.debugLog(`${PREFIX} Built routing infos`, cdsAichatInternal.cloneDeep(allRoutingInfo));
+        if (AppContainer.isEnableDebugLog()) {
+            AppContainer.debugLog(`${PREFIX} Built routing infos`, AppContainer.cloneDeep(allRoutingInfo));
         }
     }
     /**
@@ -344,7 +352,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
      * Salesforce to browser direction.
      */
     async startChatInternal() {
-        cdsAichatInternal.debugLog(`${PREFIX} Starting chat`, this.startChatOptions);
+        AppContainer.debugLog(`${PREFIX} Starting chat`, this.startChatOptions);
         // Check the routing queue to determine which currently has any agents available. This also has the effect of
         // rechecking the info at the top of the queue to determine if agents that were previously available have since
         // become unavailable.
@@ -353,7 +361,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
         const routingInfo = this.routingInfoQueue[0];
         if (!routingInfo) {
             this.callback.setErrorStatus({
-                type: cdsAichatInternal.ErrorType.CONNECTING,
+                type: AppContainer.ErrorType.CONNECTING,
                 messageToUser: this.getIntlText('errors_noAgentsAvailable'),
             });
             return;
@@ -362,7 +370,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
         this.updatePersistedState({ toAgentSequence: 0 });
         // The reconnecting state starts as false.
         this.isReconnecting = false;
-        this.connectItem = this.connectMessage.output.generic.find(cdsAichatInternal.isConnectToAgent);
+        this.connectItem = this.connectMessage.output.generic.find(AppContainer.isConnectToAgent);
         // Extracts the browser information from context.integrations.chat.browser_info object.
         const browserInfo = this.connectMessage.context?.integrations?.chat?.browser_info;
         // Pre-chat data can be set inside the dialog. This data is later sent to salesforce. It can also be provided in
@@ -370,13 +378,13 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
         const preChatEvent = this.startChatOptions.preStartChatPayload?.preChat;
         const preChatContext = this.connectMessage.context?.integrations?.salesforce?.pre_chat;
         // The Record<string, string> piece is for undocumented legacy code.
-        const preChat = cdsAichatInternal.mergeNoArrays({}, preChatContext, preChatEvent);
+        const preChat = AppContainer.mergeNoArrays({}, preChatContext, preChatEvent);
         if (!this.connectItem?.transfer_info?.additional_data?.jwt) {
             // This isn't actually used anymore but if the back-end removes it, existing web chats will break because of
             // this check. If we remove this check from new web chats, it'll make it easier to forget about the old ones
             // so we'll just leave this here for now.
             this.callback.setErrorStatus({
-                type: cdsAichatInternal.ErrorType.CONNECTING,
+                type: AppContainer.ErrorType.CONNECTING,
                 logInfo: 'Unable to connect due to missing security tokens',
             });
             return;
@@ -394,12 +402,12 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
             sessionIdResponse = await this.sendToSalesforce('GET', sessionUrl, null, headers);
         }
         catch (error) {
-            this.callback.setErrorStatus({ type: cdsAichatInternal.ErrorType.CONNECTING, logInfo: error });
+            this.callback.setErrorStatus({ type: AppContainer.ErrorType.CONNECTING, logInfo: error });
             return;
         }
         if (!sessionIdResponse || !sessionIdResponse.ok) {
             this.callback.setErrorStatus({
-                type: cdsAichatInternal.ErrorType.CONNECTING,
+                type: AppContainer.ErrorType.CONNECTING,
                 logInfo: `Unable to start a live agent session: ${sessionIdResponse.status}`,
             });
             return;
@@ -407,10 +415,10 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
         try {
             const sessionData = await sessionIdResponse.json();
             this.updatePersistedState({ sessionData });
-            cdsAichatInternal.debugLog(`${PREFIX} Starting with chat session data`, sessionData);
+            AppContainer.debugLog(`${PREFIX} Starting with chat session data`, sessionData);
         }
         catch (error) {
-            this.callback.setErrorStatus({ type: cdsAichatInternal.ErrorType.CONNECTING, logInfo: error });
+            this.callback.setErrorStatus({ type: AppContainer.ErrorType.CONNECTING, logInfo: error });
             return;
         }
         // Programmatically mimic an end user requesting an agent.
@@ -444,11 +452,11 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
             chasitorResponse = await this.sendToSalesforce('POST', buttonPressUrl, body, null);
         }
         catch (error) {
-            this.callback.setErrorStatus({ type: cdsAichatInternal.ErrorType.CONNECTING, logInfo: error });
+            this.callback.setErrorStatus({ type: AppContainer.ErrorType.CONNECTING, logInfo: error });
         }
         if (!chasitorResponse || !chasitorResponse.ok) {
             this.callback.setErrorStatus({
-                type: cdsAichatInternal.ErrorType.CONNECTING,
+                type: AppContainer.ErrorType.CONNECTING,
                 logInfo: `Unable to contact an agent: ${chasitorResponse.status}`,
             });
             return;
@@ -467,13 +475,13 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
         this.callback.agentJoined(newAgent);
         this.hasAgentJoined = true;
         // Send the initial summary messages to the agent.
-        const messages = cdsAichatInternal.getSummaryMessages(this.connectItem, 'Begin conversation');
-        await cdsAichatInternal.asyncForEach(messages, async (text) => {
+        const messages = AppContainer.getSummaryMessages(this.connectItem, 'Begin conversation');
+        await AppContainer.asyncForEach(messages, async (text) => {
             // If calls to ChatMessage API are made too quickly, Salesforce tends to not process some calls on their end
             // (even though they return a 200 for those calls). Introducing a small delay ensures that calls to ChatMessage
             // API are processed correctly.
-            await cdsAichatInternal.sleep(DELAY_BETWEEN_SF_API_CALLS);
-            await this.sendMessageToAgent(cdsAichatInternal.createMessageRequestForText(text), '', {});
+            await AppContainer.sleep(DELAY_BETWEEN_SF_API_CALLS);
+            await this.sendMessageToAgent(AppContainer.createMessageRequestForText(text), '', {});
         });
     }
     async endChat() {
@@ -493,11 +501,11 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
                 try {
                     const response = await this.sendToSalesforce('POST', endChatUrl, body, null);
                     if (!response || !response.ok) {
-                        cdsAichatInternal.consoleError('Failed to end chat', response);
+                        AppContainer.consoleError('Failed to end chat', response);
                     }
                 }
                 catch (error) {
-                    cdsAichatInternal.consoleError('Unable to close chat with Salesforce agent.', error);
+                    AppContainer.consoleError('Unable to close chat with Salesforce agent.', error);
                 }
             }
         }
@@ -538,7 +546,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
                 method: 'POST',
                 body: formData,
             });
-            cdsAichatInternal.debugLog(`${PREFIX} Got response in doFileUpload`, await cdsAichatInternal.safeFetchText(response));
+            AppContainer.debugLog(`${PREFIX} Got response in doFileUpload`, await AppContainer.safeFetchText(response));
             this.callback.setFileUploadStatus(fileUpload.id, !response.ok);
         }
         this.callback.updateCapabilities({ allowFileUploads: false });
@@ -563,10 +571,10 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
                 response = await this.sendToSalesforce('POST', url, '{}');
             }
             catch (error) {
-                cdsAichatInternal.consoleError(`Failed calling ${url}`, error);
+                AppContainer.consoleError(`Failed calling ${url}`, error);
             }
             if (!response?.ok) {
-                cdsAichatInternal.consoleError(`Failed calling ${url}, response code: ${response.status}`);
+                AppContainer.consoleError(`Failed calling ${url}, response code: ${response.status}`);
             }
         }
     }
@@ -583,8 +591,8 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
      * If no agents are available, "routingInfoQueue" will be left an empty array.
      */
     async areAnyAgentsOnline(connectMessage) {
-        cdsAichatInternal.debugLog(`${PREFIX} Called areAnyAgentsOnline`, connectMessage);
-        const connectItem = connectMessage.output.generic.find(cdsAichatInternal.isConnectToAgent);
+        AppContainer.debugLog(`${PREFIX} Called areAnyAgentsOnline`, connectMessage);
+        const connectItem = connectMessage.output.generic.find(AppContainer.isConnectToAgent);
         this.buildRoutingInfos(connectItem);
         await this.checkRoutingInfoQueue();
         return this.routingInfoQueue.length !== 0;
@@ -634,7 +642,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
             button_overrides.forEach(id => {
                 // Pull out the IDs to check. This may either be an agent ID or a button ID but it may also be a
                 // "agentID_buttonID" in which case we need both.
-                cdsAichatInternal.pushAll(idsToCheck, id.split('_'));
+                AppContainer.pushAll(idsToCheck, id.split('_'));
             });
         }
         else if (button_id) {
@@ -656,7 +664,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
         }
         catch (error) {
             // In case of an error, we want to return false so that agent unavailability message is rendered.
-            cdsAichatInternal.consoleError('Error in callAgentAvailabilityAPI', error);
+            AppContainer.consoleError('Error in callAgentAvailabilityAPI', error);
             return false;
         }
     }
@@ -679,10 +687,10 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
             credentials: 'include',
             headers: this.getHeaders(false),
         });
-        cdsAichatInternal.debugLog(`${PREFIX} Got response in getMessagesFromAgent`, await cdsAichatInternal.safeFetchText(response));
+        AppContainer.debugLog(`${PREFIX} Got response in getMessagesFromAgent`, await AppContainer.safeFetchText(response));
         if (response.status === 200) {
             const parsedResponse = await response.json();
-            cdsAichatInternal.debugLog(`${PREFIX} Parsed response`, parsedResponse);
+            AppContainer.debugLog(`${PREFIX} Parsed response`, parsedResponse);
             // Update sequence to use in future calls.
             this.updatePersistedState({ fromAgentSequence: parsedResponse.sequence });
             // If offset is provided, it is only provided for messages that have data, not most connection messages, store it
@@ -729,7 +737,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
                         // This will send messages to the agent to start the chat. We don't want to wait for that process to finish
                         // so no await here.
                         this.handleChatEstablished(element.message).catch(error => {
-                            cdsAichatInternal.consoleError('Error establishing chat', error);
+                            AppContainer.consoleError('Error establishing chat', error);
                         });
                         break;
                     }
@@ -753,7 +761,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
                                 // handle this, we remove the current routing info from the queue and start the process over using
                                 // whatever routing infos may still be in the queue (if any).
                                 this.routingInfoQueue.splice(0, 1);
-                                this.startChatInternal().catch(error => cdsAichatInternal.consoleError('Error restarting chat', error));
+                                this.startChatInternal().catch(error => AppContainer.consoleError('Error restarting chat', error));
                             }
                             else {
                                 // If the user is chatting with an agent, however the agent suddenly goes offline,
@@ -814,8 +822,8 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
                             this.callback.updateCapabilities({ allowFileUploads: true });
                             this.updatePersistedState({ fileUploadRequest: element.message });
                             const messageText = this.getIntlText('fileSharing_request');
-                            const message = cdsAichatInternal.createMessageResponseForText(messageText);
-                            message.output.generic[0].agent_message_type = cdsAichatInternal.AgentMessageType.SYSTEM;
+                            const message = AppContainer.createMessageResponseForText(messageText);
+                            message.output.generic[0].agent_message_type = AppContainer.AgentMessageType.SYSTEM;
                             await this.callback.sendMessageToUser(message);
                         }
                         else if (request.type === 'Canceled') {
@@ -825,13 +833,13 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
                         break;
                     }
                     default: {
-                        cdsAichatInternal.consoleError(`unhandled Salesforce message: ${element.type}`);
+                        AppContainer.consoleError(`unhandled Salesforce message: ${element.type}`);
                         break;
                     }
                 }
             }
         }
-        else if (response.status === cdsAichatInternal.StatusCodes.SERVICE_UNAVAILABLE) {
+        else if (response.status === AppContainer.StatusCodes.SERVICE_UNAVAILABLE) {
             await this.issueReconnect();
         }
         else if (!response.ok) {
@@ -857,7 +865,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
             credentials: 'include',
             headers: this.getHeaders(false),
         });
-        cdsAichatInternal.debugLog(`${PREFIX} Got response in issueReconnect`, await cdsAichatInternal.safeFetchText(response));
+        AppContainer.debugLog(`${PREFIX} Got response in issueReconnect`, await AppContainer.safeFetchText(response));
         // Check that the call is okay. After this call the next call to /Messages should return a ChasitorSessionData
         // response type and we'll continue trying to reconnect there.
         if (!response || !response.ok) {
@@ -895,8 +903,8 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
                     body,
                     headers: headers || this.getHeaders(true),
                 });
-                cdsAichatInternal.debugLog(`${PREFIX} Got response in sendToSalesforce`, await cdsAichatInternal.safeFetchText(response));
-                if (response.status === cdsAichatInternal.StatusCodes.CONFLICT) {
+                AppContainer.debugLog(`${PREFIX} Got response in sendToSalesforce`, await AppContainer.safeFetchText(response));
+                if (response.status === AppContainer.StatusCodes.CONFLICT) {
                     // There is an error in the sequence number. Salesforce will respond with something like:
                     // "Out of sync Ack. Expected 498. Actual 4"
                     // This is unfortunate as the expected is wrong, it is just an echo of the sequence number we sent. The actual is
@@ -921,7 +929,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
                 }
                 else {
                     /* eslint-disable-next-line no-await-in-loop */
-                    await cdsAichatInternal.sleep(RETRY_DELAY);
+                    await AppContainer.sleep(RETRY_DELAY);
                 }
             }
         } while (retry !== MAX_POST_RETRIES && !response.ok);
@@ -947,7 +955,7 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
             body: JSON.stringify({ organizationId: this.routingInfoQueue[0].org_id }),
             headers: this.getHeaders(false),
         });
-        cdsAichatInternal.debugLog(`${PREFIX} Got response in resyncState`, await cdsAichatInternal.safeFetchText(response));
+        AppContainer.debugLog(`${PREFIX} Got response in resyncState`, await AppContainer.safeFetchText(response));
         if (!response || !response.ok) {
             throw new Error(`Failed to resync state: ${response.status}`);
         }
@@ -979,16 +987,16 @@ class SFServiceDesk extends ServiceDeskImpl.ServiceDeskImpl {
             catch (error) {
                 if (++numFailures === MAX_POLLING_RETRIES) {
                     if (!poller.stop) {
-                        this.callback.setErrorStatus({ type: cdsAichatInternal.ErrorType.DISCONNECTED, isDisconnected: true });
+                        this.callback.setErrorStatus({ type: AppContainer.ErrorType.DISCONNECTED, isDisconnected: true });
                     }
                     else {
-                        this.callback.setErrorStatus({ type: cdsAichatInternal.ErrorType.CONNECTING });
+                        this.callback.setErrorStatus({ type: AppContainer.ErrorType.CONNECTING });
                     }
                     poller.stop = true;
                 }
                 else {
                     /* eslint-disable-next-line no-await-in-loop */
-                    await cdsAichatInternal.sleep(RETRY_DELAY);
+                    await AppContainer.sleep(RETRY_DELAY);
                 }
             }
         } while (!poller.stop);

package/dist/cjs/ServiceDeskImpl.js

@@ -13,9 +13,9 @@ is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND
 or implied. See the License for the specific language governing permissions and limitations under
 the License.
 
-@carbon/ai-chat 0.1.6
+@carbon/ai-chat 0.1.7-alpha0
 
-Built: Feb 3 2025 9:58 am -05:00
+Built: Feb 12 2025 9:14 am -05:00