@camunda/connectors-element-templates 1.0.20 → 1.0.21

package/src/element-templates/servicenow-incident-connector.json

@@ -3,7 +3,1053 @@
     "$schema": "https://unpkg.com/@camunda/zeebe-element-templates-json-schema/resources/schema.json",
     "name": "ServiceNow Incident Handler",
     "id": "io.camunda.connectors.ServiceNowIncident.v1",
-    "version": 1,
+    "version": 3,
+    "description": "Create and manage incidents in ServiceNow directly from a Camunda process",
+    "keywords": [
+      "create incident",
+      "read incident",
+      "update incident",
+      "delete incident",
+      "ITSM",
+      "IT service management",
+      "ticket",
+      "incident management"
+    ],
+    "documentationRef": "https://docs.camunda.io/docs/components/camunda-integrations/servicenow/connectors/incident-handler/",
+    "category": {
+      "id": "connectors",
+      "name": "Connectors"
+    },
+    "appliesTo": ["bpmn:Task"],
+    "elementType": {
+      "value": "bpmn:ServiceTask"
+    },
+    "groups": [
+      {
+        "id": "operation",
+        "label": "Operation"
+      },
+      {
+        "id": "sn",
+        "label": "ServiceNow"
+      },
+      {
+        "id": "input",
+        "label": "Input"
+      },
+      {
+        "id": "authentication",
+        "label": "Authentication"
+      },
+      {
+        "id": "endpoint",
+        "label": "HTTP endpoint"
+      },
+      {
+        "id": "timeout",
+        "label": "Connection timeout"
+      },
+      {
+        "id": "output",
+        "label": "Output mapping"
+      },
+      {
+        "id": "error",
+        "label": "Error handling"
+      },
+      {
+        "id": "retries",
+        "label": "Retries"
+      }
+    ],
+    "properties": [
+      {
+        "value": "io.camunda:http-json:1",
+        "binding": {
+          "property": "type",
+          "type": "zeebe:taskDefinition"
+        },
+        "type": "Hidden"
+      },
+      {
+        "id": "snInstance",
+        "label": "Instance name",
+        "tooltip": "Enter only the instance name from your ServiceNow URL",
+        "optional": false,
+        "feel": "optional",
+        "group": "sn",
+        "binding": {
+          "name": "snInstance",
+          "type": "zeebe:input"
+        },
+        "constraints": {
+          "notEmpty": true
+        },
+        "type": "String"
+      },
+      {
+        "id": "operationGroup",
+        "label": "Operation",
+        "group": "operation",
+        "type": "Dropdown",
+        "value": "create",
+        "choices": [
+          {
+            "name": "Create",
+            "value": "create"
+          },
+          {
+            "name": "Read",
+            "value": "read"
+          },
+          {
+            "name": "Update",
+            "value": "update"
+          },
+          {
+            "name": "Delete",
+            "value": "delete"
+          }
+        ],
+        "binding": {
+          "type": "zeebe:input",
+          "name": "operationGroup"
+        }
+      },
+      {
+        "id": "targetTable",
+        "label": "Target table",
+        "description": "Choose a table for the record operation",
+        "group": "sn",
+        "type": "Hidden",
+        "value": "incident",
+        "choices": [
+          {
+            "name": "Requested Item [sc_req_item]",
+            "value": "sc_req_item"
+          },
+          {
+            "name": "Change Request [change_request]",
+            "value": "change_request"
+          },
+          {
+            "name": "Change Task [change_task]",
+            "value": "change_task"
+          },
+          {
+            "name": "Service Catalog Request [sc_request]",
+            "value": "sc_request"
+          },
+          {
+            "name": "Service Catalog Task [sc_task]",
+            "value": "sc_task"
+          },
+          {
+            "name": "Incident [incident]",
+            "value": "incident"
+          },
+          {
+            "name": "Other - type a table name",
+            "value": "__custom"
+          }
+        ],
+        "binding": {
+          "type": "zeebe:input",
+          "name": "targetTable"
+        }
+      },
+      {
+        "//": "used for all operation types",
+        "id": "customRequestTarget",
+        "label": "Enter table name",
+        "tooltip": "Type the exact ServiceNow table name",
+        "description": "Note: Table names are case-sensitive",
+        "type": "String",
+        "group": "sn",
+        "binding": {
+          "name": "customRequestTarget",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "targetTable",
+          "equals": "__custom"
+        }
+      },
+      {
+        "id": "sysparm_query",
+        "label": "Query parameters (sysparm_query)",
+        "tooltip": "Separate multiple conditions with '^'",
+        "placeholder": "active=true^priority=1",
+        "optional": true,
+        "feel": "optional",
+        "group": "input",
+        "binding": {
+          "name": "sysparm_query",
+          "type": "zeebe:input"
+        },
+        "type": "String",
+        "constraints": {
+          "notEmpty": false,
+          "pattern": {
+            "value": "^(?!.*&).*$",
+            "message": "invalid: use '^' instead of '&'"
+          }
+        },
+        "condition": {
+          "property": "operationGroup",
+          "oneOf": ["read"]
+        }
+      },
+      {
+        "id": "sysparm_fields",
+        "label": "Fields to return (sysparm_fields)",
+        "tooltip": "Comma-separated field names",
+        "placeholder": "sys_id,number,short_description",
+        "optional": true,
+        "feel": "optional",
+        "group": "input",
+        "binding": {
+          "name": "sysparm_fields",
+          "type": "zeebe:input"
+        },
+        "type": "String",
+        "condition": {
+          "property": "operationGroup",
+          "oneOf": ["read"]
+        }
+      },
+      {
+        "id": "sysparm_limit",
+        "label": "Result limit (sysparm_limit)",
+        "tooltip": "The maximum number of records to return",
+        "placeholder": "10",
+        "optional": true,
+        "feel": "optional",
+        "group": "input",
+        "binding": {
+          "name": "sysparm_limit",
+          "type": "zeebe:input"
+        },
+        "type": "String",
+        "condition": {
+          "property": "operationGroup",
+          "oneOf": ["read"]
+        }
+      },
+      {
+        "id": "readTarget",
+        "label": "Sys ID of the record to read",
+        "tooltip": "The unique record identifier (sys_id). If left blank, all incidents are queried",
+        "type": "String",
+        "feel": "optional",
+        "group": "sn",
+        "binding": {
+          "name": "readTarget",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "operationGroup",
+          "equals": "read"
+        }
+      },
+      {
+        "id": "updateTarget",
+        "label": "Sys ID of the record to update",
+        "type": "String",
+        "feel": "optional",
+        "group": "sn",
+        "binding": {
+          "name": "updateTarget",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "operationGroup",
+          "equals": "update"
+        }
+      },
+      {
+        "id": "deleteTarget",
+        "label": "Sys ID of the record to delete",
+        "type": "String",
+        "feel": "optional",
+        "group": "sn",
+        "binding": {
+          "name": "deleteTarget",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "operationGroup",
+          "equals": "delete"
+        }
+      },
+      {
+        "//": "create or update sc_req_item",
+        "id": "payload_sc_req_item",
+        "group": "input",
+        "label": "Payload",
+        "type": "Text",
+        "feel": "required",
+        "value": "={ \n  // Example payload fields\n  // Replace or remove as needed\n  \n  \"short_description\": \"Process has encountered an error\",\n  \"priority\": 2,\n  \"assigned_to\": \"9000e0c3c611227c017f673\"\n}\n",
+        "binding": {
+          "type": "zeebe:input",
+          "name": "body_sc_req_item"
+        },
+        "condition": {
+          "allMatch": [
+            {
+              "property": "operationGroup",
+              "oneOf": ["create", "update"]
+            },
+            {
+              "property": "targetTable",
+              "equals": "sc_req_item"
+            }
+          ]
+        },
+        "optional": true
+      },
+      {
+        "//": "create or update change_request",
+        "id": "payload_change_request",
+        "group": "input",
+        "label": "Payload",
+        "type": "Text",
+        "feel": "required",
+        "value": "={ \n  // Example payload fields\n  // Replace or remove as needed\n  \n  \"short_description\": \"Process has encountered an error\",\n  \"priority\": 2,\n  \"assigned_to\": \"9000e0c3c611227c017f673\"\n}\n",
+        "binding": {
+          "type": "zeebe:input",
+          "name": "body_change_request"
+        },
+        "condition": {
+          "allMatch": [
+            {
+              "property": "operationGroup",
+              "oneOf": ["create", "update"]
+            },
+            {
+              "property": "targetTable",
+              "equals": "change_request"
+            }
+          ]
+        },
+        "optional": true
+      },
+      {
+        "//": "create or update change_task",
+        "id": "payload_change_task",
+        "group": "input",
+        "label": "Payload",
+        "type": "Text",
+        "feel": "required",
+        "value": "={ \n  // Example payload fields\n  // Replace or remove as needed\n  \n  \"short_description\": \"Process has encountered an error\",\n  \"priority\": 2,\n  \"assigned_to\": \"9000e0c3c611227c017f673\"\n}\n",
+        "binding": {
+          "type": "zeebe:input",
+          "name": "body_change_task"
+        },
+        "condition": {
+          "allMatch": [
+            {
+              "property": "operationGroup",
+              "oneOf": ["create", "update"]
+            },
+            {
+              "property": "targetTable",
+              "equals": "change_task"
+            }
+          ]
+        },
+        "optional": true
+      },
+      {
+        "//": "create or update sc_request",
+        "id": "payload_sc_request",
+        "group": "input",
+        "label": "Payload",
+        "type": "Text",
+        "feel": "required",
+        "value": "={ \n  // Example payload fields\n  // Replace or remove as needed\n  \n  \"short_description\": \"Process has encountered an error\",\n  \"priority\": 2,\n  \"assigned_to\": \"9000e0c3c611227c017f673\"\n}\n",
+        "binding": {
+          "type": "zeebe:input",
+          "name": "body_sc_request"
+        },
+        "condition": {
+          "allMatch": [
+            {
+              "property": "operationGroup",
+              "oneOf": ["create", "update"]
+            },
+            {
+              "property": "targetTable",
+              "equals": "sc_request"
+            }
+          ]
+        },
+        "optional": true
+      },
+      {
+        "//": "create or update sc_task",
+        "id": "payload_sc_task",
+        "group": "input",
+        "label": "Payload",
+        "type": "Text",
+        "feel": "required",
+        "value": "={ \n  // Example payload fields\n  // Replace or remove as needed\n  \n  \"short_description\": \"Process has encountered an error\",\n  \"priority\": 2,\n  \"assigned_to\": \"9000e0c3c611227c017f673\"\n}\n",
+        "binding": {
+          "type": "zeebe:input",
+          "name": "body_sc_task"
+        },
+        "condition": {
+          "allMatch": [
+            {
+              "property": "operationGroup",
+              "oneOf": ["create", "update"]
+            },
+            {
+              "property": "targetTable",
+              "equals": "sc_task"
+            }
+          ]
+        },
+        "optional": true
+      },
+      {
+        "//": "create or update incident",
+        "id": "payload_incident",
+        "group": "input",
+        "label": "Payload",
+        "type": "Text",
+        "feel": "required",
+        "value": "={ \n  // Example payload fields\n  // Replace or remove as needed\n  \n  \"short_description\": \"Process has encountered an error\",\n  \"priority\": 2,\n  \"assigned_to\": \"9000e0c3c611227c017f673\"\n}\n",
+        "binding": {
+          "type": "zeebe:input",
+          "name": "body_incident"
+        },
+        "condition": {
+          "allMatch": [
+            {
+              "property": "operationGroup",
+              "oneOf": ["create", "update"]
+            },
+            {
+              "property": "targetTable",
+              "equals": "incident"
+            }
+          ]
+        },
+        "optional": true
+      },
+      {
+        "//": "create or update __custom",
+        "id": "payload___custom",
+        "group": "input",
+        "label": "Payload",
+        "type": "Text",
+        "feel": "required",
+        "value": "={ }",
+        "binding": {
+          "type": "zeebe:input",
+          "name": "body__custom"
+        },
+        "condition": {
+          "allMatch": [
+            {
+              "property": "operationGroup",
+              "oneOf": ["create", "update"]
+            },
+            {
+              "property": "targetTable",
+              "equals": "__custom"
+            }
+          ]
+        },
+        "optional": true
+      },
+      {
+        "//": "this sets the actual request body for a write request to the ServiceNow API",
+        "group": "input",
+        "type": "Hidden",
+        "value": "={\n \"variables\": [body_sc_req_item, body_change_request, body_change_task, body_sc_request, body_sc_task, body_incident, body__custom],\n  \"result\": variables[item != null][1]\n}.result",
+        "binding": {
+          "type": "zeebe:input",
+          "name": "body"
+        },
+        "condition": {
+          "property": "operationGroup",
+          "oneOf": ["create", "update"]
+        },
+        "optional": true
+      },
+      {
+        "id": "authentication.type",
+        "label": "Type",
+        "description": "Choose the authentication type. Select 'None' if no authentication is necessary",
+        "value": "basic",
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.type",
+          "type": "zeebe:input"
+        },
+        "type": "Hidden",
+        "choices": [
+          {
+            "name": "API key",
+            "value": "apiKey"
+          },
+          {
+            "name": "Basic",
+            "value": "basic"
+          },
+          {
+            "name": "Bearer token",
+            "value": "bearer"
+          },
+          {
+            "name": "None",
+            "value": "noAuth"
+          },
+          {
+            "name": "OAuth 2.0",
+            "value": "oauth-client-credentials-flow"
+          }
+        ]
+      },
+      {
+        "id": "authentication.apiKeyLocation",
+        "label": "Api key location",
+        "tooltip": "Choose type: Send API key in header or as query parameter.",
+        "optional": false,
+        "value": "headers",
+        "constraints": {
+          "notEmpty": true
+        },
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.apiKeyLocation",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "apiKey",
+          "type": "simple"
+        },
+        "type": "Dropdown",
+        "choices": [
+          {
+            "name": "Headers",
+            "value": "headers"
+          },
+          {
+            "name": "Query parameters",
+            "value": "query"
+          }
+        ]
+      },
+      {
+        "id": "authentication.name",
+        "label": "API key name",
+        "optional": false,
+        "constraints": {
+          "notEmpty": true
+        },
+        "feel": "optional",
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.name",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "apiKey",
+          "type": "simple"
+        },
+        "type": "String"
+      },
+      {
+        "id": "authentication.value",
+        "label": "API key value",
+        "optional": false,
+        "constraints": {
+          "notEmpty": true
+        },
+        "feel": "optional",
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.value",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "apiKey",
+          "type": "simple"
+        },
+        "type": "String"
+      },
+      {
+        "id": "authentication.username",
+        "label": "Username",
+        "optional": false,
+        "constraints": {
+          "notEmpty": true
+        },
+        "feel": "optional",
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.username",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "basic",
+          "type": "simple"
+        },
+        "type": "String"
+      },
+      {
+        "id": "authentication.password",
+        "label": "Password",
+        "optional": false,
+        "constraints": {
+          "notEmpty": true
+        },
+        "feel": "optional",
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.password",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "basic",
+          "type": "simple"
+        },
+        "type": "String"
+      },
+      {
+        "id": "authentication.token",
+        "label": "Bearer token",
+        "optional": false,
+        "constraints": {
+          "notEmpty": true
+        },
+        "feel": "optional",
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.token",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "bearer",
+          "type": "simple"
+        },
+        "type": "String"
+      },
+      {
+        "id": "authentication.oauthTokenEndpoint",
+        "label": "OAuth 2.0 token endpoint",
+        "optional": false,
+        "constraints": {
+          "notEmpty": true,
+          "pattern": {
+            "value": "^(=|(http://|https://|secrets|\\{\\{).*$)",
+            "message": "Must be a http(s) URL"
+          }
+        },
+        "feel": "optional",
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.oauthTokenEndpoint",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "oauth-client-credentials-flow",
+          "type": "simple"
+        },
+        "type": "String"
+      },
+      {
+        "id": "authentication.clientId",
+        "label": "Client ID",
+        "tooltip": "Your application's client ID from the OAuth client",
+        "optional": false,
+        "constraints": {
+          "notEmpty": true
+        },
+        "feel": "optional",
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.clientId",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "oauth-client-credentials-flow",
+          "type": "simple"
+        },
+        "type": "String"
+      },
+      {
+        "id": "authentication.clientSecret",
+        "label": "Client secret",
+        "tooltip": "Your application's client secret from the OAuth client",
+        "optional": false,
+        "constraints": {
+          "notEmpty": true
+        },
+        "feel": "optional",
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.clientSecret",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "oauth-client-credentials-flow",
+          "type": "simple"
+        },
+        "type": "String"
+      },
+      {
+        "id": "authentication.audience",
+        "label": "Audience",
+        "tooltip": "The unique identifier of the target API you want to access",
+        "optional": true,
+        "feel": "optional",
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.audience",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "oauth-client-credentials-flow",
+          "type": "simple"
+        },
+        "type": "String"
+      },
+      {
+        "id": "authentication.clientAuthentication",
+        "label": "Client authentication",
+        "tooltip": "Send client ID and client secret as Basic Auth request in the header, or as client credentials in the request body",
+        "optional": false,
+        "constraints": {
+          "notEmpty": true
+        },
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.clientAuthentication",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "oauth-client-credentials-flow",
+          "type": "simple"
+        },
+        "type": "Dropdown",
+        "choices": [
+          {
+            "name": "Send client credentials in body",
+            "value": "credentialsBody"
+          },
+          {
+            "name": "Send as Basic Auth header",
+            "value": "basicAuthHeader"
+          }
+        ]
+      },
+      {
+        "id": "authentication.scopes",
+        "label": "Scopes",
+        "tooltip": "The scopes which you want to request authorization for",
+        "placeholder": "read:contacts",
+        "optional": true,
+        "feel": "optional",
+        "group": "authentication",
+        "binding": {
+          "name": "authentication.scopes",
+          "type": "zeebe:input"
+        },
+        "condition": {
+          "property": "authentication.type",
+          "equals": "oauth-client-credentials-flow",
+          "type": "simple"
+        },
+        "type": "String"
+      },
+      {
+        "id": "method",
+        "label": "Method",
+        "optional": false,
+        "value": "={\n \"operationMap\": [\n   {\n     \"value\":\"read\",\n     \"mapsTo\": \"GET\"\n   },\n   {\n     \"value\":\"update\",\n     \"mapsTo\": \"PATCH\"\n   },\n   {\n     \"value\":\"create\",\n     \"mapsTo\": \"POST\"\n   },\n   {\n     \"value\":\"delete\",\n     \"mapsTo\": \"DELETE\"\n   }\n ],\n \"result\": operationMap[value = operationGroup].mapsTo[1]\n}.result",
+        "constraints": {
+          "notEmpty": true
+        },
+        "group": "endpoint",
+        "binding": {
+          "name": "method",
+          "type": "zeebe:input"
+        },
+        "type": "Hidden"
+      },
+      {
+        "id": "url",
+        "label": "URL",
+        "optional": false,
+        "constraints": {
+          "notEmpty": true,
+          "pattern": {
+            "value": "^(=|(http://|https://|secrets|\\{\\{).*$)",
+            "message": "Must be a http(s) URL"
+          }
+        },
+        "group": "endpoint",
+        "binding": {
+          "name": "url",
+          "type": "zeebe:input"
+        },
+        "type": "Hidden",
+        "value": "={\n  \"baseUrl\": \"https://\" + snInstance + \".service-now.com/api/now/table/\",\n  \"table\": if targetTable = \"__custom\" then customRequestTarget else targetTable ,\n  \"updateOrDeleteOrReadSysId\": if readTarget != null then readTarget else ((if updateTarget != null then updateTarget else (if deleteTarget != null then deleteTarget else null))) ,\n  \"fullUrl\": baseUrl + table + (if updateOrDeleteOrReadSysId != null then \"/\" + updateOrDeleteOrReadSysId else \"\")\n}.fullUrl"
+      },
+      {
+        "id": "headers",
+        "label": "Headers",
+        "tooltip": "Map of HTTP headers to add to the request",
+        "optional": true,
+        "group": "endpoint",
+        "binding": {
+          "name": "headers",
+          "type": "zeebe:input"
+        },
+        "type": "Hidden"
+      },
+      {
+        "id": "queryParameters",
+        "label": "Query parameters",
+        "tooltip": "Map of query parameters to add to the request URL",
+        "optional": true,
+        "group": "endpoint",
+        "binding": {
+          "name": "queryParameters",
+          "type": "zeebe:input"
+        },
+        "type": "Hidden",
+        "value": "={ \"sysparm_query\": if sysparm_query != null then replace(sysparm_query, \" \", \"\") else null , \"sysparm_fields\": if sysparm_fields != null then replace(sysparm_fields, \" \", \"\") else null , \"sysparm_limit\": if sysparm_limit != null then sysparm_limit else null }",
+        "condition": {
+          "property": "operationGroup",
+          "equals": "read"
+        }
+      },
+      {
+        "id": "storeResponse",
+        "label": "Store response",
+        "description": "Store the response as a document in the document store",
+        "optional": false,
+        "value": "=false",
+        "group": "endpoint",
+        "binding": {
+          "name": "storeResponse",
+          "type": "zeebe:input"
+        },
+        "type": "Hidden"
+      },
+      {
+        "id": "skipEncoding",
+        "label": "Skip URL encoding",
+        "description": "Skip the default URL decoding and encoding behavior",
+        "optional": true,
+        "value": "=true",
+        "group": "endpoint",
+        "binding": {
+          "name": "skipEncoding",
+          "type": "zeebe:input"
+        },
+        "type": "Hidden"
+      },
+      {
+        "id": "connectionTimeoutInSeconds",
+        "label": "Connection timeout in seconds",
+        "description": "Defines the connection timeout in seconds, or 0 for an infinite timeout",
+        "optional": false,
+        "value": "=20",
+        "constraints": {
+          "notEmpty": true,
+          "pattern": {
+            "value": "^\\d+$",
+            "message": "Must be a number"
+          }
+        },
+        "feel": "static",
+        "group": "timeout",
+        "binding": {
+          "name": "connectionTimeoutInSeconds",
+          "type": "zeebe:input"
+        },
+        "type": "Number"
+      },
+      {
+        "id": "readTimeoutInSeconds",
+        "label": "Read timeout in seconds",
+        "description": "Timeout in seconds to read data from an established connection or 0 for an infinite timeout",
+        "optional": false,
+        "value": "=20",
+        "constraints": {
+          "notEmpty": true,
+          "pattern": {
+            "value": "^\\d+$",
+            "message": "Must be a number"
+          }
+        },
+        "feel": "static",
+        "group": "timeout",
+        "binding": {
+          "name": "readTimeoutInSeconds",
+          "type": "zeebe:input"
+        },
+        "type": "Number"
+      },
+      {
+        "id": "resultVariable",
+        "label": "Result variable",
+        "tooltip": "Name of variable to store the response in. <a href=\"https://docs.camunda.io/docs/components/connectors/use-connectors/#result-variable\" target=\"_blank\">result variable documentation</a>",
+        "group": "output",
+        "binding": {
+          "key": "resultVariable",
+          "type": "zeebe:taskHeader"
+        },
+        "type": "String",
+        "value": "snQueryResult"
+      },
+      {
+        "id": "resultExpression",
+        "label": "Result expression",
+        "tooltip": "Expression to map the response into process variables. <a href=\"https://docs.camunda.io/docs/components/connectors/use-connectors/#result-expression\" target=\"_blank\">result expression documentation</a>",
+        "feel": "required",
+        "group": "output",
+        "binding": {
+          "key": "resultExpression",
+          "type": "zeebe:taskHeader"
+        },
+        "type": "Text"
+      },
+      {
+        "id": "errorExpression",
+        "label": "Error expression",
+        "tooltip": "Expression to handle errors. <a href=\"https://docs.camunda.io/docs/components/connectors/use-connectors/#bpmn-errors\" target=\"_blank\">BPMN error handling documentation</a>",
+        "feel": "required",
+        "group": "error",
+        "binding": {
+          "key": "errorExpression",
+          "type": "zeebe:taskHeader"
+        },
+        "type": "Text"
+      },
+      {
+        "id": "retryCount",
+        "label": "Retries",
+        "value": "3",
+        "feel": "optional",
+        "group": "retries",
+        "binding": {
+          "property": "retries",
+          "type": "zeebe:taskDefinition"
+        },
+        "type": "String"
+      },
+      {
+        "id": "retryBackoff",
+        "label": "Retry backoff",
+        "description": "ISO-8601 duration to wait between retries",
+        "value": "PT30S",
+        "group": "retries",
+        "binding": {
+          "key": "retryBackoff",
+          "type": "zeebe:taskHeader"
+        },
+        "type": "String"
+      }
+    ],
+    "steps": [
+      {
+        "name": "Create",
+        "description": "Create a new record in ServiceNow.",
+        "keywords": [
+          "create",
+          "new",
+          "insert",
+          "add record",
+          "servicenow incident"
+        ],
+        "presetId": "operationGroup_create"
+      },
+      {
+        "name": "Read",
+        "description": "Read an existing record from ServiceNow.",
+        "keywords": [
+          "read",
+          "get",
+          "fetch",
+          "retrieve",
+          "query",
+          "servicenow incident"
+        ],
+        "presetId": "operationGroup_read"
+      },
+      {
+        "name": "Update",
+        "description": "Update an existing record in ServiceNow.",
+        "keywords": [
+          "update",
+          "modify",
+          "change",
+          "edit",
+          "patch",
+          "servicenow incident"
+        ],
+        "presetId": "operationGroup_update"
+      },
+      {
+        "name": "Delete",
+        "description": "Delete a record from ServiceNow.",
+        "keywords": ["delete", "remove", "destroy", "servicenow incident"],
+        "presetId": "operationGroup_delete"
+      }
+    ],
+    "presets": [
+      {
+        "id": "operationGroup_create",
+        "properties": {
+          "operationGroup": "create"
+        }
+      },
+      {
+        "id": "operationGroup_read",
+        "properties": {
+          "operationGroup": "read"
+        }
+      },
+      {
+        "id": "operationGroup_update",
+        "properties": {
+          "operationGroup": "update"
+        }
+      },
+      {
+        "id": "operationGroup_delete",
+        "properties": {
+          "operationGroup": "delete"
+        }
+      }
+    ],
+    "icon": {
+      "contents": "data:image/svg+xml;base64,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"
+    }
+  },
+  {
+    "$schema": "https://unpkg.com/@camunda/zeebe-element-templates-json-schema/resources/schema.json",
+    "name": "ServiceNow Incident Handler",
+    "id": "io.camunda.connectors.ServiceNowIncident.v1",
+    "version": 2,
     "description": "Create and manage incidents in ServiceNow directly from a Camunda process",
     "keywords": [
       "create incident",
@@ -45,10 +1091,6 @@
         "id": "timeout",
         "label": "Connection timeout"
       },
-      {
-        "id": "payload",
-        "label": "Payload"
-      },
       {
         "id": "output",
         "label": "Output mapping"
@@ -74,7 +1116,7 @@
       {
         "id": "snInstance",
         "label": "Instance name",
-        "description": "Enter only the instance name from your ServiceNow URL",
+        "tooltip": "Enter only the instance name from your ServiceNow URL",
         "optional": false,
         "feel": "optional",
         "group": "sn",
@@ -91,7 +1133,6 @@
         "id": "operationGroup",
         "label": "Operation",
         "group": "sn",
-        "description": "Choose operation type",
         "type": "Dropdown",
         "value": "create",
         "choices": [
@@ -163,7 +1204,8 @@
         "//": "used for all operation types",
         "id": "customRequestTarget",
         "label": "Enter table name",
-        "description": "Type the exact ServiceNow table name (case-sensitive)",
+        "tooltip": "Type the exact ServiceNow table name",
+        "description": "Note: Table names are case-sensitive",
         "type": "String",
         "group": "sn",
         "binding": {
@@ -178,7 +1220,8 @@
       {
         "id": "sysparm_query",
         "label": "Query parameters (sysparm_query)",
-        "description": "Separate multiple conditions with '^' (Ex: active=true^priority=1)",
+        "tooltip": "Separate multiple conditions with '^'",
+        "placeholder": "active=true^priority=1",
         "optional": true,
         "feel": "optional",
         "group": "input",
@@ -202,7 +1245,8 @@
       {
         "id": "sysparm_fields",
         "label": "Fields to return (sysparm_fields)",
-        "description": "Comma-separated field names (Ex: sys_id, number, short_description)",
+        "tooltip": "Comma-separated field names",
+        "placeholder": "sys_id,number,short_description",
         "optional": true,
         "feel": "optional",
         "group": "input",
@@ -219,7 +1263,8 @@
       {
         "id": "sysparm_limit",
         "label": "Result limit (sysparm_limit)",
-        "description": "The maximum number of records to return (Ex: 10)",
+        "tooltip": "The maximum number of records to return",
+        "placeholder": "10",
         "optional": true,
         "feel": "optional",
         "group": "input",
@@ -236,7 +1281,7 @@
       {
         "id": "readTarget",
         "label": "Sys ID of the record to read",
-        "description": "Enter the unique record identifier (sys_id). If left blank, all incidents are queried",
+        "tooltip": "The unique record identifier (sys_id). If left blank, all incidents are queried",
         "type": "String",
         "feel": "optional",
         "group": "sn",
@@ -252,7 +1297,6 @@
       {
         "id": "updateTarget",
         "label": "Sys ID of the record to update",
-        "description": "Enter the unique record identifier (sys_id) to update",
         "type": "String",
         "feel": "optional",
         "group": "sn",
@@ -268,7 +1312,6 @@
       {
         "id": "deleteTarget",
         "label": "Sys ID of the record to delete",
-        "description": "Enter the unique record identifier (sys_id) to delete",
         "type": "String",
         "feel": "optional",
         "group": "sn",
@@ -515,7 +1558,7 @@
       {
         "id": "authentication.apiKeyLocation",
         "label": "Api key location",
-        "description": "Choose type: Send API key in header or as query parameter.",
+        "tooltip": "Choose type: Send API key in header or as query parameter.",
         "optional": false,
         "value": "headers",
         "constraints": {
@@ -646,7 +1689,6 @@
       {
         "id": "authentication.oauthTokenEndpoint",
         "label": "OAuth 2.0 token endpoint",
-        "description": "The OAuth token endpoint",
         "optional": false,
         "constraints": {
           "notEmpty": true,
@@ -671,7 +1713,7 @@
       {
         "id": "authentication.clientId",
         "label": "Client ID",
-        "description": "Your application's client ID from the OAuth client",
+        "tooltip": "Your application's client ID from the OAuth client",
         "optional": false,
         "constraints": {
           "notEmpty": true
@@ -692,7 +1734,7 @@
       {
         "id": "authentication.clientSecret",
         "label": "Client secret",
-        "description": "Your application's client secret from the OAuth client",
+        "tooltip": "Your application's client secret from the OAuth client",
         "optional": false,
         "constraints": {
           "notEmpty": true
@@ -713,7 +1755,7 @@
       {
         "id": "authentication.audience",
         "label": "Audience",
-        "description": "The unique identifier of the target API you want to access",
+        "tooltip": "The unique identifier of the target API you want to access",
         "optional": true,
         "feel": "optional",
         "group": "authentication",
@@ -731,7 +1773,7 @@
       {
         "id": "authentication.clientAuthentication",
         "label": "Client authentication",
-        "description": "Send client ID and client secret as Basic Auth request in the header, or as client credentials in the request body",
+        "tooltip": "Send client ID and client secret as Basic Auth request in the header, or as client credentials in the request body",
         "optional": false,
         "constraints": {
           "notEmpty": true
@@ -761,7 +1803,8 @@
       {
         "id": "authentication.scopes",
         "label": "Scopes",
-        "description": "The scopes which you want to request authorization for (e.g.read:contacts)",
+        "tooltip": "The scopes which you want to request authorization for",
+        "placeholder": "read:contacts",
         "optional": true,
         "feel": "optional",
         "group": "authentication",
@@ -813,7 +1856,7 @@
       {
         "id": "headers",
         "label": "Headers",
-        "description": "Map of HTTP headers to add to the request",
+        "tooltip": "Map of HTTP headers to add to the request",
         "optional": true,
         "group": "endpoint",
         "binding": {
@@ -825,7 +1868,7 @@
       {
         "id": "queryParameters",
         "label": "Query parameters",
-        "description": "Map of query parameters to add to the request URL",
+        "tooltip": "Map of query parameters to add to the request URL",
         "optional": true,
         "group": "endpoint",
         "binding": {
@@ -910,7 +1953,7 @@
       {
         "id": "resultVariable",
         "label": "Result variable",
-        "description": "Name of variable to store the response in",
+        "tooltip": "Name of variable to store the response in. <a href=\"https://docs.camunda.io/docs/components/connectors/use-connectors/#result-variable\" target=\"_blank\">result variable documentation</a>",
         "group": "output",
         "binding": {
           "key": "resultVariable",
@@ -922,7 +1965,7 @@
       {
         "id": "resultExpression",
         "label": "Result expression",
-        "description": "Expression to map the response into process variables",
+        "tooltip": "Expression to map the response into process variables. <a href=\"https://docs.camunda.io/docs/components/connectors/use-connectors/#result-expression\" target=\"_blank\">result expression documentation</a>",
         "feel": "required",
         "group": "output",
         "binding": {
@@ -934,7 +1977,7 @@
       {
         "id": "errorExpression",
         "label": "Error expression",
-        "description": "Expression to handle errors. Details in the <a href=\"https://docs.camunda.io/docs/components/connectors/use-connectors/\" target=\"_blank\">documentation</a>.",
+        "tooltip": "Expression to handle errors. <a href=\"https://docs.camunda.io/docs/components/connectors/use-connectors/#bpmn-errors\" target=\"_blank\">BPMN error handling documentation</a>",
         "feel": "required",
         "group": "error",
         "binding": {
@@ -946,7 +1989,6 @@
       {
         "id": "retryCount",
         "label": "Retries",
-        "description": "Number of retries",
         "value": "3",
         "feel": "optional",
         "group": "retries",
@@ -960,7 +2002,7 @@
         "id": "retryBackoff",
         "label": "Retry backoff",
         "description": "ISO-8601 duration to wait between retries",
-        "value": "PT0S",
+        "value": "PT30S",
         "group": "retries",
         "binding": {
           "key": "retryBackoff",
@@ -977,7 +2019,7 @@
     "$schema": "https://unpkg.com/@camunda/zeebe-element-templates-json-schema/resources/schema.json",
     "name": "ServiceNow Incident Handler",
     "id": "io.camunda.connectors.ServiceNowIncident.v1",
-    "version": 2,
+    "version": 1,
     "description": "Create and manage incidents in ServiceNow directly from a Camunda process",
     "keywords": [
       "create incident",
@@ -1019,6 +2061,10 @@
         "id": "timeout",
         "label": "Connection timeout"
       },
+      {
+        "id": "payload",
+        "label": "Payload"
+      },
       {
         "id": "output",
         "label": "Output mapping"
@@ -1930,7 +2976,7 @@
         "id": "retryBackoff",
         "label": "Retry backoff",
         "description": "ISO-8601 duration to wait between retries",
-        "value": "PT30S",
+        "value": "PT0S",
         "group": "retries",
         "binding": {
           "key": "retryBackoff",