@cakemail-org/cakemail-cli 1.7.0 → 2.0.0

package/docs/user-manual/09-command-reference/13-suppressed.md

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+# Suppressed Commands
+
+Manage the global suppression list to prevent sending emails to specific addresses.
+
+## Overview
+
+Suppressed commands allow you to:
+- Add email addresses to the global suppression list
+- List all suppressed email addresses
+- Remove emails from suppression list
+- Export suppression list for backup or analysis
+- Manage suppression list exports
+
+The suppression list is a global blocklist that prevents emails from being sent to specific addresses across all lists and campaigns. This is essential for compliance (unsubscribes, bounces, complaints) and sender reputation.
+
+## Commands
+
+- [suppressed list](#suppressed-list) - List suppressed emails
+- [suppressed add](#suppressed-add) - Add email to suppression list
+- [suppressed delete](#suppressed-delete) - Remove email from suppression list
+- [suppressed exports](#suppressed-exports) - List exports
+- [suppressed export](#suppressed-export) - Create export
+- [suppressed export-get](#suppressed-export-get) - Get export status
+- [suppressed export-download](#suppressed-export-download) - Download export
+- [suppressed export-delete](#suppressed-export-delete) - Delete export
+
+---
+
+## suppressed list
+
+List all email addresses in the global suppression list.
+
+### Usage
+
+```bash
+cakemail suppressed list [options]
+```
+
+### Options
+
+- `-l, --limit <number>` - Limit number of results per page
+- `-p, --page <number>` - Page number (default: 1)
+
+### Examples
+
+**List all suppressed emails:**
+
+```bash
+$ cakemail suppressed list
+```
+
+**Output:**
+```
+┌──────────────────────┬─────────────────────┬─────────────────────┐
+│ Email                │ Reason              │ Added               │
+├──────────────────────┼─────────────────────┼─────────────────────┤
+│ bounce@example.com   │ hard-bounce         │ 2024-01-15 10:30:00 │
+│ spam@example.com     │ complaint           │ 2024-02-01 14:20:00 │
+│ unsubscribe@ex.com   │ unsubscribe         │ 2024-03-01 09:00:00 │
+└──────────────────────┴─────────────────────┴─────────────────────┘
+```
+
+**List with pagination:**
+
+```bash
+$ cakemail suppressed list -l 50 -p 1
+```
+
+**Export suppressed list as JSON:**
+
+```bash
+$ cakemail suppressed list -f json > suppressed-list.json
+```
+
+**Output:**
+```json
+{
+  "data": [
+    {
+      "email": "bounce@example.com",
+      "reason": "hard-bounce",
+      "added_at": "2024-01-15T10:30:00Z"
+    },
+    {
+      "email": "spam@example.com",
+      "reason": "complaint",
+      "added_at": "2024-02-01T14:20:00Z"
+    }
+  ],
+  "count": 2
+}
+```
+
+**Count suppressed emails:**
+
+```bash
+$ cakemail suppressed list -f json | jq '.count'
+```
+
+**Output:**
+```
+2
+```
+
+**Extract email addresses:**
+
+```bash
+$ cakemail suppressed list -f json | jq -r '.data[].email' > suppressed-emails.txt
+```
+
+### Suppression Reasons
+
+- `hard-bounce` - Email permanently invalid
+- `soft-bounce` - Temporary delivery failure (mailbox full, server down)
+- `complaint` - Recipient marked email as spam
+- `unsubscribe` - Recipient unsubscribed
+- `manual` - Manually added to suppression list
+
+### Notes
+
+- Suppression list is global (applies to all lists and campaigns)
+- Emails on this list cannot receive any emails from your account
+- Use pagination for large suppression lists
+- Regular review helps maintain list hygiene
+
+### Related Commands
+
+- [suppressed add](#suppressed-add) - Add email to suppression
+- [suppressed export](#suppressed-export) - Export for backup
+- [emails logs](/en/cli/command-reference/emails#emails-logs) - View email bounces
+
+---
+
+## suppressed add
+
+Add an email address to the global suppression list.
+
+### Usage
+
+```bash
+cakemail suppressed add <email>
+```
+
+### Arguments
+
+- `email` - Email address to suppress (required)
+
+### Examples
+
+**Add email to suppression list:**
+
+```bash
+$ cakemail suppressed add bounce@example.com
+```
+
+**Output:**
+```
+✓ Email bounce@example.com added to suppression list
+{
+  "email": "bounce@example.com",
+  "added_at": "2024-03-15T10:30:00Z"
+}
+```
+
+**Add complaint email:**
+
+```bash
+$ cakemail suppressed add spam@example.com
+```
+
+**Add multiple emails:**
+
+```bash
+$ cakemail suppressed add invalid1@example.com
+$ cakemail suppressed add invalid2@example.com
+$ cakemail suppressed add invalid3@example.com
+```
+
+**Add emails from file:**
+
+```bash
+$ cat bounced-emails.txt | while read email; do
+  cakemail suppressed add "$email"
+done
+```
+
+**Add after bounce:**
+
+```bash
+# Check bounced emails
+$ cakemail emails logs --status bounced
+
+# Add bounced email to suppression
+$ cakemail suppressed add hardbounce@example.com
+```
+
+### Common Use Cases
+
+1. **Hard Bounces**: Permanently invalid email addresses
+2. **Spam Complaints**: Recipients who marked email as spam
+3. **Legal Requests**: Individuals requesting no further contact
+4. **Internal Addresses**: Test or employee emails
+5. **Known Invalid**: Catch-all or disposable addresses
+
+### Notes
+
+- Email cannot receive any emails from your account after addition
+- Applies immediately to all lists and campaigns
+- Email validation performed before adding
+- Duplicate additions are ignored (idempotent)
+- No automatic removal (must manually delete)
+
+### Related Commands
+
+- [suppressed delete](#suppressed-delete) - Remove from suppression
+- [suppressed list](#suppressed-list) - View suppressed emails
+- [contacts unsubscribe](/en/cli/command-reference/contacts#contacts-unsubscribe) - Unsubscribe from list
+
+---
+
+## suppressed delete
+
+Remove an email address from the global suppression list.
+
+### Usage
+
+```bash
+cakemail suppressed delete <email> [options]
+```
+
+### Arguments
+
+- `email` - Email address to remove (required)
+
+### Options
+
+- `-f, --force` - Skip confirmation prompt (use in scripts)
+
+### Examples
+
+**Delete email with confirmation:**
+
+```bash
+$ cakemail suppressed delete bounce@example.com
+```
+
+**Output:**
+```
+⚠ Delete suppressed email bounce@example.com?
+
+The following will happen:
+  • Email will be removed from the suppression list
+  • This email address will be able to receive emails again
+
+Type 'yes' to confirm: yes
+
+✓ Email bounce@example.com removed from suppression list
+```
+
+**Force delete without confirmation:**
+
+```bash
+$ cakemail suppressed delete bounce@example.com --force
+```
+
+**Output:**
+```
+✓ Email bounce@example.com removed from suppression list
+```
+
+**Delete in script:**
+
+```bash
+$ cakemail suppressed delete test@example.com --force --batch
+```
+
+### Important Warnings
+
+⚠️ **Use with caution!** Removing emails from suppression list can:
+- Damage sender reputation if email is invalid
+- Violate anti-spam laws if user requested no contact
+- Result in spam complaints if email complained previously
+
+**Only remove emails if:**
+- Email was added in error
+- Contact explicitly requests re-subscription
+- You have verified email is valid and deliverable
+
+### Notes
+
+- Email can receive emails immediately after removal
+- Applies to all lists and campaigns
+- Confirmation required unless `--force` is used
+- Consider re-subscribing contact to specific list instead
+
+### Related Commands
+
+- [suppressed add](#suppressed-add) - Re-add if needed
+- [suppressed list](#suppressed-list) - Verify removal
+- [contacts add](/en/cli/command-reference/contacts#contacts-add) - Re-add to list
+
+---
+
+## suppressed exports
+
+List all suppression list exports.
+
+### Usage
+
+```bash
+cakemail suppressed exports [options]
+```
+
+### Options
+
+- `-l, --limit <number>` - Limit number of results
+- `-p, --page <number>` - Page number
+
+### Examples
+
+**List all exports:**
+
+```bash
+$ cakemail suppressed exports
+```
+
+**Output:**
+```
+┌──────────────┬──────────┬─────────────────────┬──────────┐
+│ ID           │ Status   │ Created             │ Records  │
+├──────────────┼──────────┼─────────────────────┼──────────┤
+│ export_abc123│ ready    │ 2024-03-15 10:30:00 │ 1,234    │
+│ export_def456│ processing│ 2024-03-15 10:35:00│ -        │
+└──────────────┴──────────┴─────────────────────┴──────────┘
+```
+
+**List recent exports:**
+
+```bash
+$ cakemail suppressed exports -l 5
+```
+
+### Notes
+
+- Shows all exports regardless of status
+- Exports expire after 30 days
+- Use to find previous exports before creating new one
+
+### Related Commands
+
+- [suppressed export](#suppressed-export) - Create new export
+- [suppressed export-download](#suppressed-export-download) - Download export
+
+---
+
+## suppressed export
+
+Create a new export of the suppression list.
+
+### Usage
+
+```bash
+cakemail suppressed export
+```
+
+### Examples
+
+**Create export:**
+
+```bash
+$ cakemail suppressed export
+```
+
+**Output:**
+```
+✓ Suppressed emails export created
+{
+  "id": "export_abc123",
+  "status": "processing",
+  "created_at": "2024-03-15T10:30:00Z"
+}
+```
+
+**Check export status:**
+
+```bash
+# Create export
+$ cakemail suppressed export
+
+# Wait a moment, then check status
+$ cakemail suppressed export-get export_abc123
+
+# Download when ready
+$ cakemail suppressed export-download export_abc123
+```
+
+### Notes
+
+- Export includes all suppressed emails with metadata
+- Processing time depends on list size
+- Check status before downloading
+- CSV format suitable for Excel/Google Sheets
+
+### Related Commands
+
+- [suppressed export-get](#suppressed-export-get) - Check status
+- [suppressed export-download](#suppressed-export-download) - Download file
+- [suppressed exports](#suppressed-exports) - List all exports
+
+---
+
+## suppressed export-get
+
+Get the status and details of a suppression list export.
+
+### Usage
+
+```bash
+cakemail suppressed export-get <export-id>
+```
+
+### Arguments
+
+- `export-id` - Export ID (required)
+
+### Examples
+
+**Check export status:**
+
+```bash
+$ cakemail suppressed export-get export_abc123
+```
+
+**Output:**
+```
+{
+  "id": "export_abc123",
+  "status": "ready",
+  "created_at": "2024-03-15T10:30:00Z",
+  "completed_at": "2024-03-15T10:30:45Z",
+  "total_records": 1234,
+  "download_url": "https://...",
+  "expires_at": "2024-04-14T10:30:45Z"
+}
+```
+
+**Monitor processing export:**
+
+```bash
+$ cakemail suppressed export-get export_def456
+```
+
+**Output:**
+```
+{
+  "id": "export_def456",
+  "status": "processing",
+  "created_at": "2024-03-15T10:35:00Z",
+  "progress": 45
+}
+```
+
+### Status Values
+
+- `processing` - Export being generated
+- `ready` - Export ready for download
+- `failed` - Export failed (retry needed)
+
+### Notes
+
+- Poll this endpoint to monitor export progress
+- `download_url` only available when status is `ready`
+- Downloads expire after 30 days
+
+### Related Commands
+
+- [suppressed export](#suppressed-export) - Create export
+- [suppressed export-download](#suppressed-export-download) - Download ready export
+
+---
+
+## suppressed export-download
+
+Download a completed suppression list export.
+
+### Usage
+
+```bash
+cakemail suppressed export-download <export-id>
+```
+
+### Arguments
+
+- `export-id` - Export ID (required)
+
+### Examples
+
+**Download export:**
+
+```bash
+$ cakemail suppressed export-download export_abc123
+```
+
+**Output:**
+```
+✓ Export downloaded
+{
+  "filename": "suppressed_export_abc123.csv",
+  "size": 45678,
+  "download_url": "https://..."
+}
+```
+
+**Save to specific file:**
+
+```bash
+$ cakemail suppressed export-download export_abc123 -f json | jq -r '.content' > suppressed.csv
+```
+
+### Notes
+
+- Export must have status `ready` before download
+- File format is CSV
+- Contains: email, reason, added_at
+- Download URL expires after 24 hours
+
+### Related Commands
+
+- [suppressed export](#suppressed-export) - Create export
+- [suppressed export-get](#suppressed-export-get) - Check if ready
+
+---
+
+## suppressed export-delete
+
+Delete a suppression list export file.
+
+### Usage
+
+```bash
+cakemail suppressed export-delete <export-id> [options]
+```
+
+### Arguments
+
+- `export-id` - Export ID (required)
+
+### Options
+
+- `-f, --force` - Skip confirmation prompt
+
+### Examples
+
+**Delete export with confirmation:**
+
+```bash
+$ cakemail suppressed export-delete export_abc123
+```
+
+**Output:**
+```
+⚠ Delete suppressed emails export export_abc123?
+
+The following will happen:
+  • Export file will be permanently deleted
+
+Type 'yes' to confirm: yes
+
+✓ Export export_abc123 deleted
+```
+
+**Force delete:**
+
+```bash
+$ cakemail suppressed export-delete export_abc123 --force
+```
+
+**Output:**
+```
+✓ Export export_abc123 deleted
+```
+
+### Notes
+
+- Deletion is permanent
+- Export data cannot be recovered
+- Exports auto-delete after 30 days
+
+### Related Commands
+
+- [suppressed exports](#suppressed-exports) - List exports
+- [suppressed export](#suppressed-export) - Create new export
+
+---
+
+## Common Workflows
+
+### Workflow 1: Handle Bounced Emails
+
+```bash
+# Check bounced emails
+$ cakemail emails logs --status bounced --from 2024-03-01
+
+# Export bounced emails
+$ cakemail emails logs --status bounced -f json | jq -r '.data[].to' > bounces.txt
+
+# Add to suppression list
+$ cat bounces.txt | while read email; do
+  cakemail suppressed add "$email"
+done
+
+# Verify additions
+$ cakemail suppressed list -l 10
+```
+
+### Workflow 2: Compliance Management
+
+```bash
+# Export suppression list for records
+$ cakemail suppressed export
+
+# Wait for processing
+$ cakemail suppressed export-get export_abc123
+
+# Download when ready
+$ cakemail suppressed export-download export_abc123 -f json | jq -r '.content' > suppression-backup-2024-03.csv
+
+# Store securely for compliance
+```
+
+### Workflow 3: List Cleanup
+
+```bash
+# Export suppression list
+$ cakemail suppressed list -f json > current-suppression.json
+
+# Analyze suppression reasons
+$ jq '.data | group_by(.reason) | map({reason: .[0].reason, count: length})' current-suppression.json
+
+# Example output:
+# [{"reason":"hard-bounce","count":456},
+#  {"reason":"complaint","count":12},
+#  {"reason":"unsubscribe","count":789}]
+
+# Clean up test emails (carefully!)
+$ cakemail suppressed delete test@internal.com --force
+```
+
+### Workflow 4: Import Suppression List
+
+```bash
+# Import from external source
+$ cat external-suppression.txt | while read email; do
+  echo "Adding $email..."
+  cakemail suppressed add "$email"
+done
+
+# Verify imports
+$ cakemail suppressed list -f json | jq '.count'
+```
+
+### Workflow 5: Regular Audit
+
+```bash
+#!/bin/bash
+# Monthly suppression audit script
+
+# Export current list
+cakemail suppressed export
+sleep 10
+EXPORT_ID=$(cakemail suppressed exports -f json | jq -r '.data[0].id')
+
+# Download export
+cakemail suppressed export-get $EXPORT_ID
+cakemail suppressed export-download $EXPORT_ID -f json | jq -r '.content' > "suppression-audit-$(date +%Y-%m).csv"
+
+# Generate report
+echo "Suppression List Audit - $(date)"
+echo "Total suppressed: $(cakemail suppressed list -f json | jq '.count')"
+echo "Hard bounces: $(cakemail suppressed list -f json | jq '[.data[] | select(.reason=="hard-bounce")] | length')"
+echo "Complaints: $(cakemail suppressed list -f json | jq '[.data[] | select(.reason=="complaint")] | length')"
+```
+
+## Best Practices
+
+1. **Automatic Addition**: Auto-add hard bounces and complaints
+2. **Regular Exports**: Export monthly for compliance records
+3. **Careful Removal**: Only remove after verification
+4. **Monitor Reasons**: Track why emails are suppressed
+5. **Respect Unsubscribes**: Never remove unsubscribe suppressions
+6. **Legal Compliance**: Maintain suppression list for CAN-SPAM/GDPR
+7. **Integration**: Sync with CRM suppression lists
+8. **Audit Regularly**: Review and validate suppression list quarterly
+
+## Troubleshooting
+
+### Error: "Email already suppressed"
+
+Email is already on the suppression list.
+
+**Solution:**
+```bash
+# Check if email exists
+$ cakemail suppressed list -f json | jq '.data[] | select(.email == "test@example.com")'
+
+# Addition is idempotent (no error on duplicate)
+# No action needed
+```
+
+### Email Still Receiving Messages
+
+Email might not be properly suppressed.
+
+**Solution:**
+```bash
+# Verify email is in suppression list
+$ cakemail suppressed list -f json | jq '.data[] | select(.email == "problem@example.com")'
+
+# If not found, add it
+$ cakemail suppressed add problem@example.com
+
+# Check for typos in email address
+# Verify in campaign/email logs
+```
+
+### Cannot Remove Email
+
+Removal prevented for compliance.
+
+**Solution:**
+```bash
+# Check suppression reason
+$ cakemail suppressed list -f json | jq '.data[] | select(.email == "user@example.com")'
+
+# If reason is "complaint", do not remove
+# If reason is "unsubscribe", obtain explicit consent first
+# Document reason for removal
+```
+
+### Export Taking Too Long
+
+Large suppression lists may take time.
+
+**Solution:**
+```bash
+# Create export
+$ cakemail suppressed export
+
+# Check status periodically
+$ watch -n 5 'cakemail suppressed export-get export_abc123 -f json | jq .status'
+
+# Download when ready
+$ cakemail suppressed export-download export_abc123
+```
+
+### Suppression List Too Large
+
+Many suppressed emails may indicate issues.
+
+**Solution:**
+```bash
+# Analyze suppression reasons
+$ cakemail suppressed list -f json | jq '.data | group_by(.reason) | map({reason: .[0].reason, count: length})'
+
+# High hard-bounce rate may indicate:
+# - Poor list hygiene
+# - Purchased/scraped lists
+# - Old, stale contacts
+
+# Solutions:
+# - Implement double opt-in
+# - Regular list cleaning
+# - Email validation before import
+# - Re-engagement campaigns
+```
+
+### Email Validation Failing
+
+Invalid email format.
+
+**Solution:**
+```bash
+# Ensure valid email format
+$ cakemail suppressed add "user@example.com"
+
+# Not valid: "user@example" (missing TLD)
+# Not valid: "userexample.com" (missing @)
+# Not valid: "user @example.com" (spaces)
+```
+
+---
+
+**Related Documentation:**
+- [Emails Commands](/en/cli/command-reference/emails/) - Transactional email sending
+- [Campaigns Commands](/en/cli/command-reference/campaigns/) - Campaign sending
+- [Contacts Commands](/en/cli/command-reference/contacts/) - Contact management
+- [Reports Commands](/en/cli/command-reference/reports/) - Bounce analytics