@c15t/scripts 3.0.0-alpha.2 → 3.0.0-alpha.4

package/docs/integrations/intercom.md

@@ -1,39 +1,42 @@
 ---
 title: Intercom
-description: Load the Intercom messenger with functionality permission and
-  configure its region.
+description: Load the Intercom messenger only after functionality consent with
+  the c15t intercom helper, set its region and check it in DevTools.
+icon: intercom
 group: integrations
 ---
 
-## Register the messenger
+## Configure Intercom
 
-| Package manager | Command                     |
-| :-------------- | :-------------------------- |
-| npm             | `npm install @c15t/scripts` |
-| pnpm            | `pnpm add @c15t/scripts`    |
-| yarn            | `yarn add @c15t/scripts`    |
-| bun             | `bun add @c15t/scripts`     |
+Copy the app ID from your Intercom installation snippet, where it is set as
+`app_id`. If your workspace is hosted in the EU or Australia, also set
+`apiBase`.
+
+| Package manager | Command                                |
+| :-------------- | :------------------------------------- |
+| npm             | `npm install @c15t/integrations@alpha` |
+| pnpm            | `pnpm add @c15t/integrations@alpha`    |
+| yarn            | `yarn add @c15t/integrations@alpha`    |
+| bun             | `bun add @c15t/integrations@alpha`     |
 
 ```ts title="src/consent-scripts.ts"
-import { intercom } from '@c15t/scripts/intercom';
+import { intercom } from '@c15t/integrations/intercom';
 
-export const scripts = [intercom({ appId: 'your-app-id' })];
+export const scripts = [intercom({ appId: 'YOUR_APP_ID' })];
 ```
 
-Pass `scripts` to the existing provider or loader. The helper uses the
-`functionality` category and defaults to Intercom's US API base. Set `apiBase`
-when your workspace uses another region. Optional serializable `settings` are
-merged into `window.intercomSettings`.
-
 ## Register the scripts
 
 Complete your [framework quickstart](https://c15t.com/docs/frameworks) first. Keep its Inth
 endpoint, policy, styles and consent UI. Remove the vendor's original script,
-SDK initializer or tag-manager entry so c15t owns loading once.
+SDK initializer or tag-manager entry, so the vendor loads only through c15t.
 
-The `scripts` export in `src/consent-scripts.ts` is a configuration, not an
-initializer. Add it to your existing consent owner using the registration point
-below. These are partial edits to that owner, not additional providers.
+The vendor pages put the helper in `src/consent-scripts.ts`. If your framework
+quickstart already created a scripts file, such as `lib/scripts.ts` in the
+Next.js guide, add the helper to that array instead of creating a second file.
+The `scripts` export is a configuration, not an initializer. Add it to the c15t provider you already have, at the registration
+point for your framework below. These are edits to that provider, not a second
+provider.
 
 **Next.js**
 
@@ -54,158 +57,106 @@ router guide. Its manifest, init and save URLs stay in effect. Add
 </ConsentRoot>
 ```
 
-For a Pages Router or static-export setup using `ConsentProvider`, add
-`scripts` to its existing `options` instead. Keep the router-specific setup
-from [Next.js script loading](../frameworks/next/script-loader.md).
+App Router, Pages Router and static export all use this `ConsentRoot` in
+the `'use client'` wrapper `components/consent.tsx`. Keep `scripts` there,
+because a Server Component cannot pass script callbacks to it. See
+[Next.js scripts and embeds](../frameworks/next/scripts.md).
 
 **TanStack Start**
 
-In your existing root route component, import the scripts alongside
-`ConsentRoot`. Keep the server loader from the [TanStack Start quickstart](https://c15t.com/docs/frameworks/tanstack-start/quickstart).
+Import the configuration into your root route and pass it to the existing
+`ConsentRoot` as a top-level prop. Keep the loader, `backendURL` and
+`initRoute` from the [TanStack Start quickstart](https://c15t.com/docs/frameworks/tanstack-start/quickstart):
 
-```tsx
-import { Outlet } from '@tanstack/react-router';
-import { ConsentRoot } from 'c15t/tanstack-start';
+```tsx title="src/routes/__root.tsx"
 import { scripts } from '../consent-scripts';
 
-function Root() {
-  const state = Route.useLoaderData();
-  return (
-    <ConsentRoot state={state} backendURL={backendURL} initRoute={false} scripts={scripts}>
-      <Outlet />
-      {/* Keep your consent banner, dialog and preferences link here. */}
-    </ConsentRoot>
-  );
-}
+<ConsentRoot
+  state={consent}
+  backendURL={backendURL}
+  initRoute={false}
+  scripts={scripts}
+>
 ```
 
-This edits the existing route. `Route` and `backendURL` come from its setup;
-keep the document shell and head components if they are part of your root.
-`initRoute={false}` keeps the quickstart's direct-backend initialization.
-If your app mounts a consent server route, retain its existing `initRoute`
-instead. Do not return script callbacks from a server function or route loader.
+Import vendor helpers in the root route module, not in a server function.
+A server function's return value must be serializable, and script
+configurations carry callbacks. See
+[TanStack Start scripts](../frameworks/tanstack-start/scripts.md).
 
 **React**
 
-Import the scripts into your existing provider component:
+Add the configuration to the existing `ConsentProvider` options, next to
+`mode`:
 
-```ts
-import { ConsentProvider } from 'c15t/react';
+```tsx title="src/consent.tsx"
 import { scripts } from './consent-scripts';
-```
-
-Keep the existing options and add `scripts`:
 
-```tsx
-<ConsentProvider options={{ ...consentOptions, scripts }}>
-  {children}
-</ConsentProvider>
+<ConsentProvider options={{ mode, scripts }}>
 ```
 
-Here `consentOptions` is your existing configuration, including
-`mode: hosted({ url: backendURL })`. Keep the banner, dialog and preferences
-link inside the provider. See [React script loading](../frameworks/react/script-loader.md).
+`mode` is the `hosted({ url: 'https://your-project.inth.app' })` value
+from the [React quickstart](https://c15t.com/docs/frameworks/react/quickstart). Keep the banner,
+dialog and preferences link inside the provider. See
+[React scripts and embeds](../frameworks/react/scripts.md).
 
 **Nuxt**
 
-Attach one loader from the root `app.vue`, after the Nuxt module has
-started its browser runtime. This keeps vendor callbacks in application code rather
-than serialized `nuxt.config.ts` runtime configuration.
+Register the scripts under the `c15t` key in `app/app.config.ts`. Adjust the
+relative import to where you created `consent-scripts.ts`:
 
-```vue title="app/app.vue"
-<script setup lang="ts">
-import { onUnmounted } from 'vue';
-import { createScriptLoader } from 'c15t/modules/script-loader';
+```ts title="app/app.config.ts"
 import { scripts } from '../src/consent-scripts';
 
-const nuxtApp = useNuxtApp();
-const kernel = useConsentKernel();
-let loader: ReturnType<typeof createScriptLoader> | undefined;
-
-const removeMountedHook = nuxtApp.hook('app:mounted', () => {
-  loader = createScriptLoader({ kernel, scripts });
-});
-onUnmounted(() => {
-  removeMountedHook();
-  loader?.dispose();
+export default defineAppConfig({
+  c15t: { scripts },
 });
-</script>
-
-<template>
-  <ConsentRoot />
-  <NuxtPage />
-</template>
 ```
 
-Merge the setup code into your root and retain its footer and preferences
-link. `useConsentKernel` is auto-imported by the c15t Nuxt module. Adjust the
-relative script import if your `app.vue` is at the project root. This loader
-waits until the module has applied browser persistence and privacy signals,
-then reads the current snapshot and observes future changes. Do not also register these scripts
-in another loader. See the [Nuxt quickstart](https://c15t.com/docs/frameworks/nuxt/quickstart).
+The Nuxt module merges this over its options in `nuxt.config.ts` and starts
+one script loader in the browser after hydration, once it has applied the
+visitor's stored choice and privacy signals. Keep `scripts` out of
+`nuxt.config.ts`, which reaches the browser as JSON and drops the vendor
+callbacks. Write the vendor IDs into `consent-scripts.ts`. See
+[Nuxt scripts and embeds](../frameworks/nuxt/scripts.md).
 
 **Vue**
 
-Use the kernel already provided by the Vue plugin. Merge this setup into
-`App.vue`, whose lifetime covers the application:
+Pass the scripts to the existing `c15tVue` plugin call in `src/main.ts`:
 
-```vue title="src/App.vue"
-<script setup lang="ts">
-import { onMounted, onUnmounted } from 'vue';
-import { createScriptLoader } from 'c15t/modules/script-loader';
-import { useConsentKernel } from 'c15t/vue/vue-plugin';
-import ConsentRoot from 'c15t/vue/consent-root';
+```ts title="src/main.ts"
 import { scripts } from './consent-scripts';
 
-const kernel = useConsentKernel();
-let loader: ReturnType<typeof createScriptLoader> | undefined;
-
-onMounted(() => {
-  loader = createScriptLoader({ kernel, scripts });
+app.use(c15tVue, {
+  backendURL: 'https://your-project.inth.app',
+  scripts,
 });
-onUnmounted(() => loader?.dispose());
-</script>
-
-<template>
-  <ConsentRoot />
-  <main>Your application</main>
-</template>
 ```
 
-Keep your existing page content and preferences link. The plugin still owns
-the kernel and persistence; this component owns only the vendor loader.
-Do not register the same scripts in plugin configuration as well. See the
-[Vue quickstart](https://c15t.com/docs/frameworks/vue/quickstart).
+Keep your existing backend URL and other options. The plugin starts one
+script loader when the app mounts, after it has applied the visitor's stored
+choice. Do not also call `createScriptLoader` from a component. See
+[Vue scripts and embeds](../frameworks/vue/scripts.md).
 
 **Astro**
 
-Point the existing Astro integration at a client module. Keep its `mode`,
-`ui` and framework integration from the [Astro quickstart](https://c15t.com/docs/frameworks/astro/quickstart).
-Import `fileURLToPath` in your Astro configuration:
+Add the scripts to the client entrypoint from the
+[Astro quickstart](https://c15t.com/docs/frameworks/astro/quickstart), the module that the
+integration's `clientEntrypoint` option names. Keep `mode`, `ui` and the
+framework integration in `astro.config.mjs` as they are. If the module
+already exports scripts, combine the two arrays.
 
-```js title="astro.config.mjs"
-import { fileURLToPath } from 'node:url';
-```
-
-Add this option to the existing `c15t({ ... })` call. Resolve the path from
-the configuration file because Astro injects the import into a virtual module:
-
-```js
-clientEntrypoint: fileURLToPath(new URL('./src/c15t.client.ts', import.meta.url)),
-```
-
-Export the scripts from that module:
-
-```ts title="src/c15t.client.ts"
+```ts title="src/consent-client.ts"
 import type { C15tClientOptionsExtension } from 'c15t/astro';
 import { scripts } from './consent-scripts';
 
 export default { scripts } satisfies C15tClientOptionsExtension;
 ```
 
-The integration passes this extension to its shared browser runtime. Vendor
-helpers contain callbacks, so do not put them in the serialized `scripts`
-option in `astro.config.mjs`. Keep one runtime across consent islands and
+Vendor helpers contain callbacks, and the integration options in
+`astro.config.mjs` are serialized into the page, so do not put helpers in
+the integration's `scripts` option. The integration passes the client
+entrypoint to the one runtime every page shares, including across
 `ClientRouter` navigation.
 
 **Svelte**
@@ -218,9 +169,7 @@ pass them as a top-level prop:
   import { ConsentManagerProvider, hosted } from '@c15t/svelte';
   import { scripts } from './consent-scripts';
 
-  const backendURL = import.meta.env.VITE_C15T_BACKEND_URL;
-  if (!backendURL) throw new Error('Set VITE_C15T_BACKEND_URL');
-  const mode = hosted({ url: backendURL });
+  const mode = hosted({ url: 'https://your-project.inth.app' });
 </script>
 
 <ConsentManagerProvider {mode} {scripts}>
@@ -242,7 +191,7 @@ and its serializable prefetch data from the [SvelteKit quickstart](https://c15t.
   import { scripts } from '../consent-scripts';
 
   let { children, data } = $props();
-  const mode = hosted({ url: data.backendURL });
+  const mode = hosted({ url: 'https://your-project.inth.app' });
 </script>
 
 <ConsentManagerProvider {mode} {scripts} prefetch={data.prefetch}>
@@ -251,35 +200,116 @@ and its serializable prefetch data from the [SvelteKit quickstart](https://c15t.
 </ConsentManagerProvider>
 ```
 
-Import vendor helpers in the layout component, not in `+layout.server.ts`.
-For static hosting, keep your browser-only `mode` setup and omit request
-prefetch; the `scripts` prop stays the same. If you pass an externally owned
+Import vendor helpers in the layout component, not in `+layout.server.ts`:
+a server load cannot send functions to the browser. Prerendered, static and
+SPA-mode pages use the same `scripts` prop. If you pass an externally owned
 `runtime` to the provider, register scripts when creating that runtime instead.
 
+**HTML**
+
+The helpers in `@c15t/integrations` are ES modules that need a bundler. On a
+page that loads the c15t script tag, paste the vendor's own snippet instead
+and keep it inert until its category is allowed:
+
+```html
+<script type="text/plain" data-c15t-category="measurement">
+  // The vendor's snippet, unchanged
+</script>
+```
+
+Use the category this guide names for the vendor. c15t runs the snippet
+once that category is allowed, and reloads the page when the visitor
+withdraws it. Helper options on this page, such as `loadMode`, do not apply
+to a pasted snippet. See [HTML scripts](../frameworks/html/scripts.md).
+
 **JavaScript**
 
-Attach the loader to your existing kernel before calling
-`kernel.commands.init()`:
+Pass the scripts to `init()` from `@c15t/browser`, next to your backend
+URL:
 
 ```ts
-import { createScriptLoader } from 'c15t/modules/script-loader';
+import { init } from '@c15t/browser';
 import { scripts } from './consent-scripts';
 
-const loader = createScriptLoader({ kernel, scripts });
+const consent = init({
+  backendURL: 'https://your-project.inth.app',
+  scripts,
+});
 ```
 
-Call `loader.dispose()` when that application instance is destroyed.
-`kernel` is the hosted kernel from your quickstart. A provider-owned kernel
-already has a loader; do not attach a second one. See
-[JavaScript script loading](../frameworks/javascript/script-loader.md).
-
-## Verify identity and lifecycle
-
-Remove an existing Intercom plugin or snippet. Test that the messenger waits
-while functionality permission is denied under your policy. Check later login,
-logout and user changes separately from consent initialization. Do not leave
-previous-user identity in an application-controlled SDK session.
+Keep the backend URL from your quickstart. With
+`createConsentRuntime` from `c15t/runtime`, pass `scripts` to it instead.
+A kernel you create yourself needs a loader from
+`c15t/modules/script-loader`. Attach one loader per kernel. See
+[JavaScript scripts](../frameworks/javascript/scripts.md).
+
+## Options
+
+| Option      | Default                                     | Behavior                                                                                                                                |
+| ----------- | ------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- |
+| `appId`     | Required                                    | Sets `app_id` and the loader URL. The helper trims it. Empty or whitespace-only values throw.                                           |
+| `apiBase`   | `https://api-iam.intercom.io`               | Regional API base. `INTERCOM_API_BASES` from `@c15t/integrations/intercom` lists `us`, `eu` and `au`.                                   |
+| `settings`  | None                                        | Extra JSON-serializable settings merged into `window.intercomSettings`. `appId` and `apiBase` override any `app_id` or `api_base` here. |
+| `scriptSrc` | `https://widget.intercom.io/widget/<appId>` | Loader URL override. A blank value falls back to the default.                                                                           |
+
+## Loading and revocation
+
+`intercom` uses the `functionality` category. Once functionality is allowed,
+the helper defines a queueing `window.Intercom` stub, writes
+`window.intercomSettings` and loads the messenger. On revocation it removes the
+script element and calls no Intercom API, including `shutdown`. The messenger
+keeps running until c15t reloads the page.
+
+## Guard your own Intercom calls
+
+The helper writes `settings` once, before the messenger loads. It does not
+update them when a user logs in or out, so send identity changes through
+Intercom's messenger API yourself. After revocation `window.Intercom` still
+exists, so its presence does not mean functionality is allowed. Check the
+permission first:
+
+```ts title="src/intercom-user.ts"
+export function updateIntercomUser(
+	functionalityAllowed: boolean,
+	userId: string
+) {
+	if (!functionalityAllowed || typeof window.Intercom !== 'function') return;
+	window.Intercom('update', { user_id: userId });
+}
+```
 
-Revoking permission cannot erase a request already sent. Verify the vendor's
-shutdown and future event behavior for your configuration, then run the checks
-in [verification](../guides/verify-consent.md).
+Pass the current functionality permission from your framework, for example
+`useConsent('functionality')` in React.
+
+## Verify Intercom
+
+After you allow functionality, the request to
+`widget.intercom.io/widget/<appId>` appears and the messenger shows. Log in
+and out of your app, and check that the messenger never shows the previous
+user's conversations.
+
+Test in a private window with an opt-in policy. Open DevTools Network, disable
+the cache and filter by the vendor's domain:
+
+1. Load the page. No request goes to the vendor before you choose.
+2. Click Reject, then reload. There is still no vendor request.
+3. Open Privacy settings and allow the helper's category. The vendor script
+   loads without a page reload.
+4. Turn the category off again and save. c15t reloads the page, and the new
+   page makes no vendor request.
+
+c15t reloads on revocation because removing a script element does not stop
+code that already ran. The vendor's listeners, timers and queued events stay
+alive until the page unloads. If you set `reloadOnConsentRevoked: false`, stop
+the vendor yourself. Register a callback-only script whose `onConsentChange`
+calls the vendor's opt-out API, as shown in
+[custom integrations](./building-integrations.md), and check the
+permission before each of your own event calls. The reload does not delete
+cookies the vendor already set; see
+[clear on revocation for your framework](./overview.md#vendor-switches-and-cookie-cleanup).
+
+The helper sets `vendor` to its script ID, so once you declare that vendor a
+visitor can turn it off inside an allowed category. See
+[vendor consent for your framework](./overview.md#vendor-switches-and-cookie-cleanup). The
+[consent verification guide](../guides/verify-consent.md) covers navigation,
+expiry and hosting checks.