@burdenoff/mcp-libs 2026.1009.1 → 2026.1009.2

package/dist/modules/support/index.cjs

@@ -52,10 +52,9 @@ Hint: ${hint}` : message;
 
 // src/modules/support/operations.ts
 var LIST_SUPPORT_TICKETS = `
-  query ListSupportTickets($filter: SupportTicketFilterInput, $limit: Int, $offset: Int) {
-    supportTickets(filter: $filter, limit: $limit, offset: $offset) {
+  query ListSupportTickets {
+    supportTickets {
       nodes { id ticketNumber subject status priority category createdAt }
-      totalCount
     }
   }
 `;
@@ -88,6 +87,13 @@ var CLOSE_SUPPORT_TICKET = `
     }
   }
 `;
+var RESOLVE_SUPPORT_TICKET = `
+  mutation ResolveSupportTicket($id: ID!) {
+    resolveSupportTicket(id: $id) {
+      id status resolvedAt
+    }
+  }
+`;
 var SEARCH_KNOWLEDGE_BASE = `
   query SearchKnowledgeBase($query: String!, $limit: Int, $offset: Int) {
     searchKnowledgeBase(query: $query, limit: $limit, offset: $offset) {
@@ -102,23 +108,12 @@ function registerSupportTools(server, ctx, track) {
     track(mcpToolName(ctx.productName, "support_tickets_list")),
     {
       title: "List Support Tickets",
-      description: "List support tickets with optional status/priority filters.",
-      inputSchema: {
-        status: zod.z.string().optional().describe("Filter by status (will be uppercased)"),
-        priority: zod.z.string().optional().describe("Filter by priority (will be uppercased)"),
-        limit: zod.z.number().optional().describe("Page size (default 50)")
-      }
+      description: "List support tickets. Live `supportTickets` takes no args (workspace context from `x-workspace-id`); the legacy `(filter, limit, offset)` shape is gone and `status` / `priority` filtering is not yet exposed.",
+      inputSchema: {}
     },
-    async ({ status, priority, limit }) => {
+    async () => {
       try {
-        const filter = {};
-        if (status !== void 0) filter.status = status.toUpperCase();
-        if (priority !== void 0) filter.priority = priority.toUpperCase();
-        const data = await ctx.gql.global.request(LIST_SUPPORT_TICKETS, {
-          filter: Object.keys(filter).length ? filter : void 0,
-          limit: limit ?? 50,
-          offset: 0
-        });
+        const data = await ctx.gql.global.request(LIST_SUPPORT_TICKETS);
         return jsonResult(data.supportTickets);
       } catch (error) {
         ctx.logger.error("support_tickets_list failed", { error: String(error) });
@@ -216,11 +211,15 @@ function registerSupportTools(server, ctx, track) {
     track(mcpToolName(ctx.productName, "support_tickets_close")),
     {
       title: "Close Support Ticket",
-      description: "Close a support ticket.",
+      description: "Close a support ticket. Live alpha requires the ticket to be RESOLVED first; the tool performs the resolve step before close, so callers don't need to track the state machine.",
       inputSchema: { id: zod.z.string().describe("Ticket ID") }
     },
     async ({ id }) => {
       try {
+        await ctx.gql.global.request(
+          RESOLVE_SUPPORT_TICKET,
+          { id }
+        ).catch(() => null);
         const data = await ctx.gql.global.request(
           CLOSE_SUPPORT_TICKET,
           { id }

package/dist/modules/support/index.cjs.map

@@ -1 +1 @@
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Never true for\n * a name that also looks destructive (a tool can't be both).\n */\nexport function inferReadOnlyHint(toolName: string): boolean {\n  return !inferDestructiveHint(toolName) && READ_ONLY_NAME_SEGMENT.test(toolName);\n}\n","/**\n * MCP tool result helpers + central handler.\n *\n * Modules NEVER call server.registerTool directly — they use registerTool()\n * from this module so the central try/catch wraps the handler and:\n *   - maps thrown McpUserError / McpAuthError / McpInternalError to\n *     MCP-protocol-compliant `{ isError: true, content: [...] }` shapes\n *   - threads `_meta.progressToken` into ctx.progress for long ops\n *   - emits a structured log line on every error\n *   - never leaks `cause` from McpInternalError to the client\n *\n * This is the analog of cli-sdk's createProgram() central error handler.\n */\n\nimport type { McpServer } from '@modelcontextprotocol/sdk/server/mcp.js';\nimport type { ZodRawShape } from 'zod';\nimport type { McpContext } from './context.js';\nimport { McpAuthError, McpInternalError, McpUserError } from './errors.js';\nimport type { ToolAnnotations } from './tool-governance.js';\n\nexport interface ToolTextContent {\n  type: 'text';\n  text: string;\n  [k: string]: unknown;\n}\n\nexport interface ToolResult {\n  content: ToolTextContent[];\n  isError?: boolean;\n  structuredContent?: Record<string, unknown>;\n  [k: string]: unknown;\n}\n\nexport interface ToolMeta {\n  progressToken?: string | number;\n}\n\n/**\n * Build a successful tool result with JSON content (pretty-printed).\n */\nexport function jsonResult(data: unknown, structured?: Record<string, unknown>): ToolResult {\n  const result: ToolResult = {\n    content: [{ type: 'text', text: JSON.stringify(data, null, 2) }],\n  };\n  if (structured !== undefined) {\n    result.structuredContent = structured;\n  }\n  return result;\n}\n\n/**\n * Build a successful tool result with plain text content.\n */\nexport function textResult(text: string): ToolResult {\n  return { content: [{ type: 'text', text }] };\n}\n\n/**\n * Build an error tool result. Honors MCP's `{ isError: true, content }` shape.\n * Optional hint is appended on a new line so the LLM can react.\n */\nexport function errorResult(message: string, hint?: string): ToolResult {\n  const text = hint ? `${message}\\n\\nHint: ${hint}` : message;\n  return { content: [{ type: 'text', text }], isError: true };\n}\n\nexport interface ToolMetadata {\n  title: string;\n  description: string;\n  inputSchema?: ZodRawShape;\n  /**\n   * Explicit MCP annotations (readOnlyHint / destructiveHint / ...). Optional\n   * — when omitted, `wrapServerWithToolGovernance` (applied centrally in\n   * `createMcpServer`) infers them from the tool name. Set this to override\n   * the inference for a tool whose name doesn't match the naming convention.\n   */\n  annotations?: ToolAnnotations;\n}\n\nexport type ToolHandler<TArgs = Record<string, unknown>> = (\n  args: TArgs,\n  ctx: McpContext,\n  meta: ToolMeta,\n) => Promise<unknown>;\n\n/**\n * Register a tool with the central error wrapper.\n *\n * The handler returns a plain value or void. The wrapper:\n *   - wraps non-undefined returns in jsonResult()\n *   - if the value already looks like a ToolResult (has `content`), passes through\n *   - catches McpAuthError / McpUserError / McpInternalError / generic Error\n *   - logs every error via ctx.logger.error\n */\nexport function registerTool<TArgs extends Record<string, unknown>>(\n  server: McpServer,\n  ctx: McpContext,\n  name: string,\n  metadata: ToolMetadata,\n  handler: ToolHandler<TArgs>,\n): void {\n  const sdkConfig = {\n    title: metadata.title,\n    description: metadata.description,\n    ...(metadata.inputSchema ? { inputSchema: metadata.inputSchema } : {}),\n    ...(metadata.annotations ? { annotations: metadata.annotations } : {}),\n  };\n\n  // The MCP SDK's registerTool signature is `(name, config, handler)`. The\n  // handler arity depends on whether inputSchema is present (1-arg without,\n  // 2-arg with). We accept a unified handler shape and dispatch at runtime.\n  // The SDK's typing is strict and conditional on the inputSchema generic;\n  // bypass with a cast since runtime acceptance is unconditional.\n  const wrapped = async (...callbackArgs: unknown[]): Promise<ToolResult> => {\n    const hasArgs = callbackArgs.length === 2;\n    const args = (hasArgs ? callbackArgs[0] : {}) as TArgs;\n    const extra = (hasArgs ? callbackArgs[1] : callbackArgs[0]) as\n      { _meta?: { progressToken?: string | number } } | undefined;\n\n    const progressToken = extra?._meta?.progressToken;\n    const meta: ToolMeta = progressToken !== undefined ? { progressToken } : {};\n\n    try {\n      const result = await handler(args, ctx, meta);\n      if (isToolResult(result)) return result;\n      if (result === undefined) return textResult('OK');\n      return jsonResult(result);\n    } catch (error) {\n      return mapErrorToResult(error, ctx, name);\n    }\n  };\n\n  // eslint-disable-next-line @typescript-eslint/no-explicit-any\n  (server as any).registerTool(name, sdkConfig, wrapped);\n}\n\nfunction isToolResult(value: unknown): value is ToolResult {\n  return (\n    !!value &&\n    typeof value === 'object' &&\n    'content' in value &&\n    Array.isArray((value as ToolResult).content)\n  );\n}\n\nfunction mapErrorToResult(error: unknown, ctx: McpContext, toolName: string): ToolResult {\n  if (error instanceof McpAuthError) {\n    ctx.logger.warn(`${toolName}: auth required`, { message: error.message });\n    return errorResult(error.message, error.hint);\n  }\n  if (error instanceof McpUserError) {\n    ctx.logger.info(`${toolName}: user error`, { message: error.message });\n    return errorResult(error.message, error.hint);\n  }\n  if (error instanceof McpInternalError) {\n    ctx.logger.error(`${toolName}: internal error`, {\n      message: error.message,\n      cause: stringifyCause(error.cause),\n    });\n    return errorResult(`Internal error in ${toolName}.`);\n  }\n  const message = error instanceof Error ? error.message : String(error);\n  ctx.logger.error(`${toolName}: unhandled error`, { message });\n  return errorResult(`${toolName}: ${message}`);\n}\n\nfunction stringifyCause(cause: unknown): string | undefined {\n  if (cause === undefined || cause === null) return undefined;\n  if (cause instanceof Error) return cause.message;\n  try {\n    return JSON.stringify(cause);\n  } catch {\n    return String(cause);\n  }\n}\n","export const LIST_SUPPORT_TICKETS = `\n  query ListSupportTickets($filter: SupportTicketFilterInput, $limit: Int, $offset: Int) {\n    supportTickets(filter: $filter, limit: $limit, offset: $offset) {\n      nodes { id ticketNumber subject status priority category createdAt }\n      totalCount\n    }\n  }\n`;\n\nexport const GET_SUPPORT_TICKET = `\n  query GetSupportTicket($id: ID!) {\n    supportTicket(id: $id) {\n      id ticketNumber subject description status priority category createdAt\n      messages { id message createdAt isInternal }\n    }\n  }\n`;\n\nexport const CREATE_SUPPORT_TICKET = `\n  mutation CreateSupportTicket($input: CreateSupportTicketInput!) {\n    createSupportTicket(input: $input) {\n      id ticketNumber status priority\n    }\n  }\n`;\n\nexport const CREATE_SUPPORT_MESSAGE = `\n  mutation CreateSupportMessage($input: CreateSupportMessageInput!) {\n    createSupportMessage(input: $input) {\n      id message createdAt isInternal\n    }\n  }\n`;\n\nexport const CLOSE_SUPPORT_TICKET = `\n  mutation CloseSupportTicket($id: ID!) {\n    closeSupportTicket(id: $id) {\n      id status closedAt\n    }\n  }\n`;\n\nexport const SEARCH_KNOWLEDGE_BASE = `\n  query SearchKnowledgeBase($query: String!, $limit: Int, $offset: Int) {\n    searchKnowledgeBase(query: $query, limit: $limit, offset: $offset) {\n      id title slug helpfulnessScore\n    }\n  }\n`;\n","/**\n * Support MCP tools — support tickets + knowledge base.\n * Surface mirrors cli-sdk/src/modules/support/commands.ts.\n */\n\nimport { z } from 'zod';\nimport { McpServer } from '@modelcontextprotocol/sdk/server/mcp.js';\nimport { jsonResult, errorResult, mcpToolName, type McpContext } from '../../core/index.js';\nimport * as ops from './operations.js';\n\ninterface TicketRow {\n  id: string;\n  ticketNumber?: string;\n  subject?: string;\n  description?: string;\n  status?: string;\n  priority?: string;\n  category?: string;\n  createdAt?: string;\n  closedAt?: string;\n}\n\ninterface KbArticle {\n  id: string;\n  title: string;\n  slug: string;\n  helpfulnessScore: number;\n}\n\nexport function registerSupportTools(\n  server: McpServer,\n  ctx: McpContext,\n  track: (n: string) => string,\n): void {\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_list')),\n    {\n      title: 'List Support Tickets',\n      description: 'List support tickets with optional status/priority filters.',\n      inputSchema: {\n        status: z.string().optional().describe('Filter by status (will be uppercased)'),\n        priority: z.string().optional().describe('Filter by priority (will be uppercased)'),\n        limit: z.number().optional().describe('Page size (default 50)'),\n      },\n    },\n    async ({ status, priority, limit }) => {\n      try {\n        const filter: Record<string, unknown> = {};\n        if (status !== undefined) filter.status = status.toUpperCase();\n        if (priority !== undefined) filter.priority = priority.toUpperCase();\n        const data = await ctx.gql.global.request<{\n          supportTickets: { nodes: TicketRow[]; totalCount: number };\n        }>(ops.LIST_SUPPORT_TICKETS, {\n          filter: Object.keys(filter).length ? filter : undefined,\n          limit: limit ?? 50,\n          offset: 0,\n        });\n        return jsonResult(data.supportTickets);\n      } catch (error) {\n        ctx.logger.error('support_tickets_list failed', { error: String(error) });\n        return errorResult(\n          `Failed to list support tickets: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_get')),\n    {\n      title: 'Get Support Ticket',\n      description: 'Get a support ticket by ID, including messages.',\n      inputSchema: { id: z.string().describe('Ticket ID') },\n    },\n    async ({ id }) => {\n      try {\n        const data = await ctx.gql.global.request<{ supportTicket: TicketRow | null }>(\n          ops.GET_SUPPORT_TICKET,\n          { id },\n        );\n        if (!data.supportTicket) return errorResult(`Ticket ${id} not found`);\n        return jsonResult(data.supportTicket);\n      } catch (error) {\n        ctx.logger.error('support_tickets_get failed', { error: String(error) });\n        return errorResult(\n          `Failed to get support ticket: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_create')),\n    {\n      title: 'Create Support Ticket',\n      description: 'Open a support ticket.',\n      inputSchema: {\n        subject: z.string().describe('Ticket subject'),\n        description: z.string().describe('Ticket description'),\n        priority: z.string().optional().describe('LOW|NORMAL|HIGH|URGENT (default NORMAL)'),\n        category: z\n          .string()\n          .optional()\n          .describe('TECHNICAL_SUPPORT|BILLING|FEATURE_REQUEST|OTHER (default TECHNICAL_SUPPORT)'),\n      },\n    },\n    async ({ subject, description, priority, category }) => {\n      try {\n        const input: Record<string, unknown> = {\n          subject,\n          description,\n          priority: (priority ?? 'NORMAL').toUpperCase(),\n          category: (category ?? 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Deliberately conservative — matched against\n * whole `_`-delimited segments so e.g. `timeentries_delete` and\n * `pomodoro_delete_goal` match, but a hypothetical `undeletable_check`\n * would not.\n *\n * A module can always override the inference by passing an explicit\n * `annotations` object to `registerTool()` / `server.registerTool()`.\n */\nconst DESTRUCTIVE_NAME_SEGMENT = /(?:^|_)delete(?:_|$)/i;\nconst READ_ONLY_NAME_SEGMENT = /(?:^|_)(?:list|get|search|check|read|count|stats|by_date)(?:_|$)/i;\n\n/** True when a tool name looks destructive (irreversibly deletes data) by naming convention. */\nexport function inferDestructiveHint(toolName: string): boolean {\n  return DESTRUCTIVE_NAME_SEGMENT.test(toolName);\n}\n\n/**\n * True when a tool name looks read-only by naming convention. Never true for\n * a name that also looks destructive (a tool can't be both).\n */\nexport function inferReadOnlyHint(toolName: string): boolean {\n  return !inferDestructiveHint(toolName) && READ_ONLY_NAME_SEGMENT.test(toolName);\n}\n","/**\n * MCP tool result helpers + central handler.\n *\n * Modules NEVER call server.registerTool directly — they use registerTool()\n * from this module so the central try/catch wraps the handler and:\n *   - maps thrown McpUserError / McpAuthError / McpInternalError to\n *     MCP-protocol-compliant `{ isError: true, content: [...] }` shapes\n *   - threads `_meta.progressToken` into ctx.progress for long ops\n *   - emits a structured log line on every error\n *   - never leaks `cause` from McpInternalError to the client\n *\n * This is the analog of cli-sdk's createProgram() central error handler.\n */\n\nimport type { McpServer } from '@modelcontextprotocol/sdk/server/mcp.js';\nimport type { ZodRawShape } from 'zod';\nimport type { McpContext } from './context.js';\nimport { McpAuthError, McpInternalError, McpUserError } from './errors.js';\nimport type { ToolAnnotations } from './tool-governance.js';\n\nexport interface ToolTextContent {\n  type: 'text';\n  text: string;\n  [k: string]: unknown;\n}\n\nexport interface ToolResult {\n  content: ToolTextContent[];\n  isError?: boolean;\n  structuredContent?: Record<string, unknown>;\n  [k: string]: unknown;\n}\n\nexport interface ToolMeta {\n  progressToken?: string | number;\n}\n\n/**\n * Build a successful tool result with JSON content (pretty-printed).\n */\nexport function jsonResult(data: unknown, structured?: Record<string, unknown>): ToolResult {\n  const result: ToolResult = {\n    content: [{ type: 'text', text: JSON.stringify(data, null, 2) }],\n  };\n  if (structured !== undefined) {\n    result.structuredContent = structured;\n  }\n  return result;\n}\n\n/**\n * Build a successful tool result with plain text content.\n */\nexport function textResult(text: string): ToolResult {\n  return { content: [{ type: 'text', text }] };\n}\n\n/**\n * Build an error tool result. Honors MCP's `{ isError: true, content }` shape.\n * Optional hint is appended on a new line so the LLM can react.\n */\nexport function errorResult(message: string, hint?: string): ToolResult {\n  const text = hint ? `${message}\\n\\nHint: ${hint}` : message;\n  return { content: [{ type: 'text', text }], isError: true };\n}\n\nexport interface ToolMetadata {\n  title: string;\n  description: string;\n  inputSchema?: ZodRawShape;\n  /**\n   * Explicit MCP annotations (readOnlyHint / destructiveHint / ...). Optional\n   * — when omitted, `wrapServerWithToolGovernance` (applied centrally in\n   * `createMcpServer`) infers them from the tool name. Set this to override\n   * the inference for a tool whose name doesn't match the naming convention.\n   */\n  annotations?: ToolAnnotations;\n}\n\nexport type ToolHandler<TArgs = Record<string, unknown>> = (\n  args: TArgs,\n  ctx: McpContext,\n  meta: ToolMeta,\n) => Promise<unknown>;\n\n/**\n * Register a tool with the central error wrapper.\n *\n * The handler returns a plain value or void. The wrapper:\n *   - wraps non-undefined returns in jsonResult()\n *   - if the value already looks like a ToolResult (has `content`), passes through\n *   - catches McpAuthError / McpUserError / McpInternalError / generic Error\n *   - logs every error via ctx.logger.error\n */\nexport function registerTool<TArgs extends Record<string, unknown>>(\n  server: McpServer,\n  ctx: McpContext,\n  name: string,\n  metadata: ToolMetadata,\n  handler: ToolHandler<TArgs>,\n): void {\n  const sdkConfig = {\n    title: metadata.title,\n    description: metadata.description,\n    ...(metadata.inputSchema ? { inputSchema: metadata.inputSchema } : {}),\n    ...(metadata.annotations ? { annotations: metadata.annotations } : {}),\n  };\n\n  // The MCP SDK's registerTool signature is `(name, config, handler)`. The\n  // handler arity depends on whether inputSchema is present (1-arg without,\n  // 2-arg with). We accept a unified handler shape and dispatch at runtime.\n  // The SDK's typing is strict and conditional on the inputSchema generic;\n  // bypass with a cast since runtime acceptance is unconditional.\n  const wrapped = async (...callbackArgs: unknown[]): Promise<ToolResult> => {\n    const hasArgs = callbackArgs.length === 2;\n    const args = (hasArgs ? callbackArgs[0] : {}) as TArgs;\n    const extra = (hasArgs ? callbackArgs[1] : callbackArgs[0]) as\n      { _meta?: { progressToken?: string | number } } | undefined;\n\n    const progressToken = extra?._meta?.progressToken;\n    const meta: ToolMeta = progressToken !== undefined ? { progressToken } : {};\n\n    try {\n      const result = await handler(args, ctx, meta);\n      if (isToolResult(result)) return result;\n      if (result === undefined) return textResult('OK');\n      return jsonResult(result);\n    } catch (error) {\n      return mapErrorToResult(error, ctx, name);\n    }\n  };\n\n  // eslint-disable-next-line @typescript-eslint/no-explicit-any\n  (server as any).registerTool(name, sdkConfig, wrapped);\n}\n\nfunction isToolResult(value: unknown): value is ToolResult {\n  return (\n    !!value &&\n    typeof value === 'object' &&\n    'content' in value &&\n    Array.isArray((value as ToolResult).content)\n  );\n}\n\nfunction mapErrorToResult(error: unknown, ctx: McpContext, toolName: string): ToolResult {\n  if (error instanceof McpAuthError) {\n    ctx.logger.warn(`${toolName}: auth required`, { message: error.message });\n    return errorResult(error.message, error.hint);\n  }\n  if (error instanceof McpUserError) {\n    ctx.logger.info(`${toolName}: user error`, { message: error.message });\n    return errorResult(error.message, error.hint);\n  }\n  if (error instanceof McpInternalError) {\n    ctx.logger.error(`${toolName}: internal error`, {\n      message: error.message,\n      cause: stringifyCause(error.cause),\n    });\n    return errorResult(`Internal error in ${toolName}.`);\n  }\n  const message = error instanceof Error ? error.message : String(error);\n  ctx.logger.error(`${toolName}: unhandled error`, { message });\n  return errorResult(`${toolName}: ${message}`);\n}\n\nfunction stringifyCause(cause: unknown): string | undefined {\n  if (cause === undefined || cause === null) return undefined;\n  if (cause instanceof Error) return cause.message;\n  try {\n    return JSON.stringify(cause);\n  } catch {\n    return String(cause);\n  }\n}\n","// Live `supportTickets` on alpha takes no args and returns\n// `SupportTicketConnection { nodes { ... } }` (no `edges`, no\n// `items`, no `totalCount`, no `workspaceId` arg — workspace context\n// is taken from `x-workspace-id`). Same as PR #23's workspaces\n// endpoint behavior: the legacy `(filter, limit, offset)` shape\n// is gone.\n//\n// BOFF-8218: `closeSupportTicket(id: ID!)` on alpha requires the\n// ticket to be in `RESOLVED` state first — directly closing an open\n// ticket returns \"Ticket must be resolved before it can be closed\".\n// The MCP tool `support_tickets_close` chains a server-side\n// `resolveSupportTicket` call first, then closes. If a future alpha\n// release changes the requirement, this op chain can be simplified.\nexport const LIST_SUPPORT_TICKETS = `\n  query ListSupportTickets {\n    supportTickets {\n      nodes { id ticketNumber subject status priority category createdAt }\n    }\n  }\n`;\n\nexport const GET_SUPPORT_TICKET = `\n  query GetSupportTicket($id: ID!) {\n    supportTicket(id: $id) {\n      id ticketNumber subject description status priority category createdAt\n      messages { id message createdAt isInternal }\n    }\n  }\n`;\n\nexport const CREATE_SUPPORT_TICKET = `\n  mutation CreateSupportTicket($input: CreateSupportTicketInput!) {\n    createSupportTicket(input: $input) {\n      id ticketNumber status priority\n    }\n  }\n`;\n\nexport const CREATE_SUPPORT_MESSAGE = `\n  mutation CreateSupportMessage($input: CreateSupportMessageInput!) {\n    createSupportMessage(input: $input) {\n      id message createdAt isInternal\n    }\n  }\n`;\n\n// Close a support ticket. BOFF-8218: alpha requires the ticket to be\n// in `RESOLVED` status first; the MCP tool performs the resolve step\n// before the close (see support/tools.ts) so the caller doesn't have\n// to know about the state-machine requirement.\nexport const CLOSE_SUPPORT_TICKET = `\n  mutation CloseSupportTicket($id: ID!) {\n    closeSupportTicket(id: $id) {\n      id status closedAt\n    }\n  }\n`;\n\n// Pre-close state transition: resolve an open ticket. The MCP\n// `support_tickets_close` tool calls this first; exposed here for\n// callers that want to surface a \"resolved\" ticket without closing.\nexport const RESOLVE_SUPPORT_TICKET = `\n  mutation ResolveSupportTicket($id: ID!) {\n    resolveSupportTicket(id: $id) {\n      id status resolvedAt\n    }\n  }\n`;\n\nexport const SEARCH_KNOWLEDGE_BASE = `\n  query SearchKnowledgeBase($query: String!, $limit: Int, $offset: Int) {\n    searchKnowledgeBase(query: $query, limit: $limit, offset: $offset) {\n      id title slug helpfulnessScore\n    }\n  }\n`;\n","/**\n * Support MCP tools — support tickets + knowledge base.\n * Surface mirrors cli-sdk/src/modules/support/commands.ts.\n */\n\nimport { z } from 'zod';\nimport { McpServer } from '@modelcontextprotocol/sdk/server/mcp.js';\nimport { jsonResult, errorResult, mcpToolName, type McpContext } from '../../core/index.js';\nimport * as ops from './operations.js';\n\ninterface TicketRow {\n  id: string;\n  ticketNumber?: string;\n  subject?: string;\n  description?: string;\n  status?: string;\n  priority?: string;\n  category?: string;\n  createdAt?: string;\n  closedAt?: string;\n}\n\ninterface KbArticle {\n  id: string;\n  title: string;\n  slug: string;\n  helpfulnessScore: number;\n}\n\nexport function registerSupportTools(\n  server: McpServer,\n  ctx: McpContext,\n  track: (n: string) => string,\n): void {\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_list')),\n    {\n      title: 'List Support Tickets',\n      description:\n        'List support tickets. Live `supportTickets` takes no args (workspace context from `x-workspace-id`); the legacy `(filter, limit, offset)` shape is gone and `status` / `priority` filtering is not yet exposed.',\n      inputSchema: {},\n    },\n    async () => {\n      try {\n        const data = await ctx.gql.global.request<{\n          supportTickets: { nodes: TicketRow[] };\n        }>(ops.LIST_SUPPORT_TICKETS);\n        return jsonResult(data.supportTickets);\n      } catch (error) {\n        ctx.logger.error('support_tickets_list failed', { error: String(error) });\n        return errorResult(\n          `Failed to list support tickets: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_get')),\n    {\n      title: 'Get Support Ticket',\n      description: 'Get a support ticket by ID, including messages.',\n      inputSchema: { id: z.string().describe('Ticket ID') },\n    },\n    async ({ id }) => {\n      try {\n        const data = await ctx.gql.global.request<{ supportTicket: TicketRow | null }>(\n          ops.GET_SUPPORT_TICKET,\n          { id },\n        );\n        if (!data.supportTicket) return errorResult(`Ticket ${id} not found`);\n        return jsonResult(data.supportTicket);\n      } catch (error) {\n        ctx.logger.error('support_tickets_get failed', { error: String(error) });\n        return errorResult(\n          `Failed to get support ticket: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_create')),\n    {\n      title: 'Create Support Ticket',\n      description: 'Open a support ticket.',\n      inputSchema: {\n        subject: z.string().describe('Ticket subject'),\n        description: z.string().describe('Ticket description'),\n        priority: z.string().optional().describe('LOW|NORMAL|HIGH|URGENT (default NORMAL)'),\n        category: z\n          .string()\n          .optional()\n          .describe('TECHNICAL_SUPPORT|BILLING|FEATURE_REQUEST|OTHER (default TECHNICAL_SUPPORT)'),\n      },\n    },\n    async ({ subject, description, priority, category }) => {\n      try {\n        const input: Record<string, unknown> = {\n          subject,\n          description,\n          priority: (priority ?? 'NORMAL').toUpperCase(),\n          category: (category ?? 'TECHNICAL_SUPPORT').toUpperCase(),\n        };\n        const data = await ctx.gql.global.request<{ createSupportTicket: TicketRow }>(\n          ops.CREATE_SUPPORT_TICKET,\n          { input },\n        );\n        return jsonResult(data.createSupportTicket);\n      } catch (error) {\n        ctx.logger.error('support_tickets_create failed', { error: String(error) });\n        return errorResult(\n          `Failed to create support ticket: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_comment')),\n    {\n      title: 'Add Support Ticket Comment',\n      description: 'Add a comment to a support ticket.',\n      inputSchema: {\n        ticketId: z.string().describe('Ticket ID'),\n        message: z.string().describe('Comment message'),\n        internal: z.boolean().optional().describe('Internal staff-only comment (default false)'),\n      },\n    },\n    async ({ ticketId, message, internal }) => {\n      try {\n        const input: Record<string, unknown> = {\n          ticketId,\n          message,\n          isInternal: internal === true,\n        };\n        const data = await ctx.gql.global.request<{\n          createSupportMessage: {\n            id: string;\n            message: string;\n            createdAt: string;\n            isInternal: boolean;\n          };\n        }>(ops.CREATE_SUPPORT_MESSAGE, { input });\n        return jsonResult(data.createSupportMessage);\n      } catch (error) {\n        ctx.logger.error('support_tickets_comment failed', { error: String(error) });\n        return errorResult(\n          `Failed to add support ticket comment: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n\n  // BOFF-8218: live `closeSupportTicket` requires the ticket to be in\n  // `RESOLVED` state first. To keep the user-facing surface simple\n  // (one call closes a ticket), the tool first calls\n  // `resolveSupportTicket(id)` (which is a no-op for already-resolved\n  // tickets) and then `closeSupportTicket(id)`. If the close still\n  // fails (e.g. the ticket is in a non-OPEN/RESOLVED state), the\n  // tool surfaces the underlying alpha error.\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_close')),\n    {\n      title: 'Close Support Ticket',\n      description:\n        \"Close a support ticket. Live alpha requires the ticket to be RESOLVED first; the tool performs the resolve step before close, so callers don't need to track the state machine.\",\n      inputSchema: { id: z.string().describe('Ticket ID') },\n    },\n    async ({ id }) => {\n      try {\n        // 1. Resolve (idempotent for already-resolved tickets; the\n        //    runtime error \"Ticket not in a resolvable state\" is OK\n        //    here because the close call will surface the real reason\n        //    if the ticket is in an unsupportable state).\n        await ctx.gql.global\n          .request<{ resolveSupportTicket: { id: string; status: string } | null }>(\n            ops.RESOLVE_SUPPORT_TICKET,\n            { id },\n          )\n          .catch(() => null);\n        // 2. Close.\n        const data = await ctx.gql.global.request<{ closeSupportTicket: TicketRow }>(\n          ops.CLOSE_SUPPORT_TICKET,\n          { id },\n        );\n        return jsonResult(data.closeSupportTicket);\n      } catch (error) {\n        ctx.logger.error('support_tickets_close failed', { error: String(error) });\n        return errorResult(\n          `Failed to close support ticket: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_kb_search')),\n    {\n      title: 'Search Knowledge Base',\n      description: 'Search knowledge base articles.',\n      inputSchema: {\n        query: z.string().describe('Search query'),\n        limit: z.number().optional().describe('Page size (default 20)'),\n      },\n    },\n    async ({ query, limit }) => {\n      try {\n        const data = await ctx.gql.global.request<{ searchKnowledgeBase: KbArticle[] }>(\n          ops.SEARCH_KNOWLEDGE_BASE,\n          { query, limit: limit ?? 20, offset: 0 },\n        );\n        return jsonResult(data.searchKnowledgeBase);\n      } catch (error) {\n        ctx.logger.error('support_kb_search failed', { error: String(error) });\n        return errorResult(\n          `Failed to search knowledge base: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n}\n","/**\n * Support module — support tickets CRUD + comments + close + KB search.\n * Surface mirrors cli-sdk/src/modules/support/.\n */\n\nimport type { McpServer } from '@modelcontextprotocol/sdk/server/mcp.js';\nimport type { McpContext, McpModule, ModuleRegistration } from '../../core/index.js';\nimport { registerSupportTools } from './tools.js';\n\nconst supportModule: McpModule = {\n  id: 'support',\n  version: '0.0.1',\n  displayName: 'Support',\n  dependsOn: ['auth'],\n  capabilities: { tools: {} },\n\n  register(server: McpServer, ctx: McpContext): ModuleRegistration {\n    const tools: string[] = [];\n    const track = (n: string): string => {\n      tools.push(n);\n      return n;\n    };\n\n    registerSupportTools(server, ctx, track);\n\n    return { tools, resources: [], prompts: [] };\n  },\n};\n\nexport default supportModule;\n"]}

package/dist/modules/support/index.js

@@ -3,10 +3,9 @@ import { z } from 'zod';
 
 // src/modules/support/operations.ts
 var LIST_SUPPORT_TICKETS = `
-  query ListSupportTickets($filter: SupportTicketFilterInput, $limit: Int, $offset: Int) {
-    supportTickets(filter: $filter, limit: $limit, offset: $offset) {
+  query ListSupportTickets {
+    supportTickets {
       nodes { id ticketNumber subject status priority category createdAt }
-      totalCount
     }
   }
 `;
@@ -39,6 +38,13 @@ var CLOSE_SUPPORT_TICKET = `
     }
   }
 `;
+var RESOLVE_SUPPORT_TICKET = `
+  mutation ResolveSupportTicket($id: ID!) {
+    resolveSupportTicket(id: $id) {
+      id status resolvedAt
+    }
+  }
+`;
 var SEARCH_KNOWLEDGE_BASE = `
   query SearchKnowledgeBase($query: String!, $limit: Int, $offset: Int) {
     searchKnowledgeBase(query: $query, limit: $limit, offset: $offset) {
@@ -53,23 +59,12 @@ function registerSupportTools(server, ctx, track) {
     track(mcpToolName(ctx.productName, "support_tickets_list")),
     {
       title: "List Support Tickets",
-      description: "List support tickets with optional status/priority filters.",
-      inputSchema: {
-        status: z.string().optional().describe("Filter by status (will be uppercased)"),
-        priority: z.string().optional().describe("Filter by priority (will be uppercased)"),
-        limit: z.number().optional().describe("Page size (default 50)")
-      }
+      description: "List support tickets. Live `supportTickets` takes no args (workspace context from `x-workspace-id`); the legacy `(filter, limit, offset)` shape is gone and `status` / `priority` filtering is not yet exposed.",
+      inputSchema: {}
     },
-    async ({ status, priority, limit }) => {
+    async () => {
       try {
-        const filter = {};
-        if (status !== void 0) filter.status = status.toUpperCase();
-        if (priority !== void 0) filter.priority = priority.toUpperCase();
-        const data = await ctx.gql.global.request(LIST_SUPPORT_TICKETS, {
-          filter: Object.keys(filter).length ? filter : void 0,
-          limit: limit ?? 50,
-          offset: 0
-        });
+        const data = await ctx.gql.global.request(LIST_SUPPORT_TICKETS);
         return jsonResult(data.supportTickets);
       } catch (error) {
         ctx.logger.error("support_tickets_list failed", { error: String(error) });
@@ -167,11 +162,15 @@ function registerSupportTools(server, ctx, track) {
     track(mcpToolName(ctx.productName, "support_tickets_close")),
     {
       title: "Close Support Ticket",
-      description: "Close a support ticket.",
+      description: "Close a support ticket. Live alpha requires the ticket to be RESOLVED first; the tool performs the resolve step before close, so callers don't need to track the state machine.",
       inputSchema: { id: z.string().describe("Ticket ID") }
     },
     async ({ id }) => {
       try {
+        await ctx.gql.global.request(
+          RESOLVE_SUPPORT_TICKET,
+          { id }
+        ).catch(() => null);
         const data = await ctx.gql.global.request(
           CLOSE_SUPPORT_TICKET,
           { id }

package/dist/modules/support/index.js.map

@@ -1 +1 @@
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CLOSE_SUPPORT_TICKET = `\n  mutation CloseSupportTicket($id: ID!) {\n    closeSupportTicket(id: $id) {\n      id status closedAt\n    }\n  }\n`;\n\nexport const SEARCH_KNOWLEDGE_BASE = `\n  query SearchKnowledgeBase($query: String!, $limit: Int, $offset: Int) {\n    searchKnowledgeBase(query: $query, limit: $limit, offset: $offset) {\n      id title slug helpfulnessScore\n    }\n  }\n`;\n","/**\n * Support MCP tools — support tickets + knowledge base.\n * Surface mirrors cli-sdk/src/modules/support/commands.ts.\n */\n\nimport { z } from 'zod';\nimport { McpServer } from '@modelcontextprotocol/sdk/server/mcp.js';\nimport { jsonResult, errorResult, mcpToolName, type McpContext } from '../../core/index.js';\nimport * as ops from './operations.js';\n\ninterface TicketRow {\n  id: string;\n  ticketNumber?: string;\n  subject?: string;\n  description?: string;\n  status?: string;\n  priority?: string;\n  category?: string;\n  createdAt?: string;\n  closedAt?: string;\n}\n\ninterface KbArticle {\n  id: string;\n  title: string;\n  slug: string;\n  helpfulnessScore: number;\n}\n\nexport function registerSupportTools(\n  server: McpServer,\n  ctx: McpContext,\n  track: (n: string) => string,\n): void {\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_list')),\n    {\n      title: 'List Support Tickets',\n      description: 'List support tickets with optional status/priority filters.',\n      inputSchema: {\n        status: z.string().optional().describe('Filter by status (will be uppercased)'),\n        priority: z.string().optional().describe('Filter by priority (will be uppercased)'),\n        limit: z.number().optional().describe('Page size (default 50)'),\n      },\n    },\n    async ({ status, priority, limit }) => {\n      try {\n        const filter: Record<string, unknown> = {};\n        if (status !== undefined) filter.status = status.toUpperCase();\n        if (priority !== undefined) filter.priority = priority.toUpperCase();\n        const data = await ctx.gql.global.request<{\n          supportTickets: { nodes: TicketRow[]; totalCount: number };\n        }>(ops.LIST_SUPPORT_TICKETS, {\n          filter: Object.keys(filter).length ? filter : undefined,\n          limit: limit ?? 50,\n          offset: 0,\n        });\n        return jsonResult(data.supportTickets);\n      } catch (error) {\n        ctx.logger.error('support_tickets_list failed', { error: String(error) });\n        return errorResult(\n          `Failed to list support tickets: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_get')),\n    {\n      title: 'Get Support Ticket',\n      description: 'Get a support ticket by ID, including messages.',\n      inputSchema: { id: z.string().describe('Ticket ID') },\n    },\n    async ({ id }) => {\n      try {\n        const data = await ctx.gql.global.request<{ supportTicket: TicketRow | null }>(\n          ops.GET_SUPPORT_TICKET,\n          { id },\n        );\n        if (!data.supportTicket) return errorResult(`Ticket ${id} not found`);\n        return jsonResult(data.supportTicket);\n      } catch (error) {\n        ctx.logger.error('support_tickets_get failed', { error: String(error) });\n        return errorResult(\n          `Failed to get support ticket: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_create')),\n    {\n      title: 'Create Support Ticket',\n      description: 'Open a support ticket.',\n      inputSchema: {\n        subject: z.string().describe('Ticket subject'),\n        description: z.string().describe('Ticket description'),\n        priority: z.string().optional().describe('LOW|NORMAL|HIGH|URGENT (default NORMAL)'),\n        category: z\n          .string()\n          .optional()\n          .describe('TECHNICAL_SUPPORT|BILLING|FEATURE_REQUEST|OTHER (default TECHNICAL_SUPPORT)'),\n      },\n    },\n    async ({ subject, description, priority, category }) => {\n      try {\n        const input: Record<string, unknown> = {\n          subject,\n          description,\n          priority: (priority ?? 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Same as PR #23's workspaces\n// endpoint behavior: the legacy `(filter, limit, offset)` shape\n// is gone.\n//\n// BOFF-8218: `closeSupportTicket(id: ID!)` on alpha requires the\n// ticket to be in `RESOLVED` state first — directly closing an open\n// ticket returns \"Ticket must be resolved before it can be closed\".\n// The MCP tool `support_tickets_close` chains a server-side\n// `resolveSupportTicket` call first, then closes. If a future alpha\n// release changes the requirement, this op chain can be simplified.\nexport const LIST_SUPPORT_TICKETS = `\n  query ListSupportTickets {\n    supportTickets {\n      nodes { id ticketNumber subject status priority category createdAt }\n    }\n  }\n`;\n\nexport const GET_SUPPORT_TICKET = `\n  query GetSupportTicket($id: ID!) {\n    supportTicket(id: $id) {\n      id ticketNumber subject description status priority category createdAt\n      messages { id message createdAt isInternal }\n    }\n  }\n`;\n\nexport const CREATE_SUPPORT_TICKET = `\n  mutation CreateSupportTicket($input: CreateSupportTicketInput!) {\n    createSupportTicket(input: $input) {\n      id ticketNumber status priority\n    }\n  }\n`;\n\nexport const CREATE_SUPPORT_MESSAGE = `\n  mutation CreateSupportMessage($input: CreateSupportMessageInput!) {\n    createSupportMessage(input: $input) {\n      id message createdAt isInternal\n    }\n  }\n`;\n\n// Close a support ticket. BOFF-8218: alpha requires the ticket to be\n// in `RESOLVED` status first; the MCP tool performs the resolve step\n// before the close (see support/tools.ts) so the caller doesn't have\n// to know about the state-machine requirement.\nexport const CLOSE_SUPPORT_TICKET = `\n  mutation CloseSupportTicket($id: ID!) {\n    closeSupportTicket(id: $id) {\n      id status closedAt\n    }\n  }\n`;\n\n// Pre-close state transition: resolve an open ticket. 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To keep the user-facing surface simple\n  // (one call closes a ticket), the tool first calls\n  // `resolveSupportTicket(id)` (which is a no-op for already-resolved\n  // tickets) and then `closeSupportTicket(id)`. If the close still\n  // fails (e.g. the ticket is in a non-OPEN/RESOLVED state), the\n  // tool surfaces the underlying alpha error.\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_tickets_close')),\n    {\n      title: 'Close Support Ticket',\n      description:\n        \"Close a support ticket. Live alpha requires the ticket to be RESOLVED first; the tool performs the resolve step before close, so callers don't need to track the state machine.\",\n      inputSchema: { id: z.string().describe('Ticket ID') },\n    },\n    async ({ id }) => {\n      try {\n        // 1. Resolve (idempotent for already-resolved tickets; the\n        //    runtime error \"Ticket not in a resolvable state\" is OK\n        //    here because the close call will surface the real reason\n        //    if the ticket is in an unsupportable state).\n        await ctx.gql.global\n          .request<{ resolveSupportTicket: { id: string; status: string } | null }>(\n            ops.RESOLVE_SUPPORT_TICKET,\n            { id },\n          )\n          .catch(() => null);\n        // 2. Close.\n        const data = await ctx.gql.global.request<{ closeSupportTicket: TicketRow }>(\n          ops.CLOSE_SUPPORT_TICKET,\n          { id },\n        );\n        return jsonResult(data.closeSupportTicket);\n      } catch (error) {\n        ctx.logger.error('support_tickets_close failed', { error: String(error) });\n        return errorResult(\n          `Failed to close support ticket: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n\n  server.registerTool(\n    track(mcpToolName(ctx.productName, 'support_kb_search')),\n    {\n      title: 'Search Knowledge Base',\n      description: 'Search knowledge base articles.',\n      inputSchema: {\n        query: z.string().describe('Search query'),\n        limit: z.number().optional().describe('Page size (default 20)'),\n      },\n    },\n    async ({ query, limit }) => {\n      try {\n        const data = await ctx.gql.global.request<{ searchKnowledgeBase: KbArticle[] }>(\n          ops.SEARCH_KNOWLEDGE_BASE,\n          { query, limit: limit ?? 20, offset: 0 },\n        );\n        return jsonResult(data.searchKnowledgeBase);\n      } catch (error) {\n        ctx.logger.error('support_kb_search failed', { error: String(error) });\n        return errorResult(\n          `Failed to search knowledge base: ${error instanceof Error ? error.message : String(error)}`,\n        );\n      }\n    },\n  );\n}\n","/**\n * Support module — support tickets CRUD + comments + close + KB search.\n * Surface mirrors cli-sdk/src/modules/support/.\n */\n\nimport type { McpServer } from '@modelcontextprotocol/sdk/server/mcp.js';\nimport type { McpContext, McpModule, ModuleRegistration } from '../../core/index.js';\nimport { registerSupportTools } from './tools.js';\n\nconst supportModule: McpModule = {\n  id: 'support',\n  version: '0.0.1',\n  displayName: 'Support',\n  dependsOn: ['auth'],\n  capabilities: { tools: {} },\n\n  register(server: McpServer, ctx: McpContext): ModuleRegistration {\n    const tools: string[] = [];\n    const track = (n: string): string => {\n      tools.push(n);\n      return n;\n    };\n\n    registerSupportTools(server, ctx, track);\n\n    return { tools, resources: [], prompts: [] };\n  },\n};\n\nexport default supportModule;\n"]}