@bty/customer-service-cli 0.1.4 → 0.1.6

package/README.md

@@ -65,6 +65,50 @@ cs-cli agent list
 | `--timeout <ms>`   | 请求超时时间（毫秒）       | `20000` |
 
 
+## 本地配置 (`.cs-cli.json`)
+
+支持在项目目录下放置 `.cs-cli.json` 文件，为不同项目配置不同的工作空间。
+
+### 工作空间优先级
+
+| 优先级 | 来源                      | 说明         |
+| --- | ----------------------- | ---------- |
+| 1   | `--workspace <id>` 参数   | 命令行临时覆盖    |
+| 2   | `.cs-cli.json` (本地配置)   | 当前目录或祖先目录  |
+| 3   | `~/.cs-cli/config.json` | 全局默认配置     |
+
+### 使用方式
+
+```bash
+# 在项目目录下初始化本地配置
+cs-cli config init
+
+# 设置工作空间（自动写入本地 .cs-cli.json）
+cs-cli config set-workspace <workspace_id>
+
+# 强制写入全局配置
+cs-cli config set-workspace <workspace_id> --global
+```
+
+CLI 从当前目录向上查找 `.cs-cli.json`，找到第一个即使用其中的 `workspaceId`。
+
+`.cs-cli.json` 格式：
+
+```json
+{
+  "workspaceId": "ws-abc123",
+  "workspaceName": "某客户项目"
+}
+```
+
+### `set-workspace` 写入规则
+
+- 当前目录或祖先目录存在 `.cs-cli.json` → 写入本地配置
+- 不存在 `.cs-cli.json` → 写入全局配置
+- 使用 `--global` → 强制写入全局配置
+
+每次写入后会提示写入的目标路径。
+
 ## 命令速查表
 
 ### 认证 (`auth`)
@@ -80,11 +124,12 @@ cs-cli agent list
 ### 配置 (`config`)
 
 
-| 命令                                                          | 说明        |
-| ----------------------------------------------------------- | --------- |
-| `config set --cs-api <url> --auth-api <url> --ai-api <url>` | 设置 API 地址 |
-| `config get`                                                | 查看当前配置    |
-| `config set-workspace <workspace_id>`                       | 设置默认工作空间  |
+| 命令                                                          | 说明                           |
+| ----------------------------------------------------------- | ---------------------------- |
+| `config set --cs-api <url> --auth-api <url> --ai-api <url>` | 设置 API 地址                    |
+| `config get`                                                | 查看当前配置（含全局和本地）              |
+| `config init`                                               | 在当前目录初始化本地配置 (`.cs-cli.json`) |
+| `config set-workspace <workspace_id> [--global]`            | 设置默认工作空间                     |
 
 
 ### 工作空间 (`workspace`)
@@ -193,6 +238,82 @@ cs-cli product update-sku --agent <id> --sku "颜色分类:粉红" --update '{"
 
 `debug ask` 会自动创建调试会话、发送消息、轮询等待 Agent 回复，默认最大等待 30 秒。支持 `--messages` 传入完整消息列表（JSON 或 @文件）重放 issue 对话。
 
+### 修复记录 (`repair-record`)
+
+| 命令 | 说明 |
+| --- | --- |
+| `repair-record list [--issue <工单ID>] [--agent <AgentID>] [--workspace <工作空间ID>] [--page N] [--page-size N]` | 列出修复记录 |
+| `repair-record create --issue <工单ID> --agent <AgentID> --action <修复动作> [--agent-name <名称>] [--type <类型>] [--status <状态>] [--duration <毫秒>] [--result <JSON>] [--workspace <工作空间ID>]` | 创建修复记录 |
+| `repair-record update <record_id> --data <json\|@file>` | 更新修复记录 |
+
+`--status` 可选值：`pending`、`success`、`failed`、`partial`。
+
+`repair-record update` 的 `--data` 支持的字段：`repair_action`、`repair_result`（JSON 对象）、`repair_type`、`repair_status`、`duration_ms`。
+
+#### `repair_result` 结构
+
+`--result` 或 `--data` 中的 `repair_result` 字段应为结构化 JSON，用于记录 AI 修复的完整推理过程，支持未来 AI 自我进化。
+
+| 字段 | 类型 | 说明 |
+| --- | --- | --- |
+| `failure_type` | string | 问题分类: `wrong_answer` / `missing_answer` / `hallucination` / `wrong_routing` / `slow_response` / `other` |
+| `root_component` | string | 归因组件: `sa_policy` / `faq` / `product_knowledge` / `customer_config` / `prompt` / `multiple` / `unknown` |
+| `input` | string | 触发问题的用户输入 |
+| `expected` | string | 期望的正确回复 |
+| `actual` | string | 实际的错误回复 |
+| **`diagnosis_reasoning`** | string | **AI 的诊断推理过程**：排查了什么、怎么定位根因、排除了哪些可能性（最高价值字段） |
+| `diagnosis_confidence` | string | 诊断置信度: `high` / `medium` / `low` |
+| `hypotheses_considered` | array | 考虑过的假设列表，每项含 `hypothesis`、`evidence_for`、`evidence_against`、`verdict` |
+| `fix_strategy` | string | 修复策略: `create_sa` / `update_sa` / `delete_sa` / `update_faq` / `add_faq` / `update_product` / `update_config` / `multi_step` |
+| **`fix_reasoning`** | string | **AI 的修复决策推理**：为什么选这个方案、为什么不选其他方案、预期风险和收益 |
+| `alternatives_rejected` | array | 被否决的方案列表，每项含 `approach`、`reason` |
+| `changes` | array | 变更快照，每项含 `component`、`action`、`target_id`、`before`、`after` |
+| `target_fixed` | boolean | 目标问题是否修复 |
+| `regression_summary` | string | 回归验证结果摘要 |
+| `retry_history` | array | 重试记录，每项含 `round`、`what_failed`、`lesson`、`adjustment` |
+| `duration_ms` | number | 修复总耗时（毫秒） |
+| `repair_status` | string | 最终状态: `success` / `failed` / `partial` |
+| `resolved_date` | string | 修复完成时间（ISO 格式） |
+
+**加粗的两个字段**（`diagnosis_reasoning` 和 `fix_reasoning`）是对 AI 自我进化价值最大的：没有它们只能做模式匹配，有了它们才能做推理。
+
+### 运营监控 (`monitor`)
+
+直接调用 `/v1/operation` 底层接口，返回原始数据，由调用方决定如何聚合统计。
+
+#### Agent 生命周期
+
+| 命令 | 说明 |
+| --- | --- |
+| `monitor agents [--page N] [--page-size N]` | Agent 生命周期列表（含构建进度、会话统计等原始数据） |
+
+#### 监控工单
+
+| 命令 | 说明 |
+| --- | --- |
+| `monitor tickets list [--agent <id>] [--status <状态>] [--severity <级别>]` | 列出监控工单 |
+| `monitor tickets delete <ticket_id>` | 删除监控工单 |
+
+#### 监控快照
+
+| 命令 | 说明 |
+| --- | --- |
+| `monitor snapshots hourly --agent <id> --start <ISO> --end <ISO>` | 查询小时快照 |
+| `monitor snapshots daily --agent <id> --start <日期> --end <日期>` | 查询日快照 |
+| `monitor snapshots daily-range --agent <id> --start <日期> --end <日期>` | 查询日快照范围（含趋势） |
+
+#### Agent 运营统计
+
+| 命令 | 说明 |
+| --- | --- |
+| `monitor statistics [--start <ISO> --end <ISO>] [--page N] [--page-size N]` | Agent 运营统计（会话量、转人工率、响应时间等） |
+
+#### 运营工作空间
+
+| 命令 | 说明 |
+| --- | --- |
+| `monitor workspaces [--has-agent] [--page N] [--page-size N]` | 运营工作空间列表（含合同、客户信息） |
+
 ## 输出格式
 
 默认输出 JSON：
@@ -264,5 +385,14 @@ cs-cli faq add --agent <id> --file "常见问题" --questions "怎么退款,如
 
 # 重放对话测试 Agent
 cs-cli debug ask --agent <id> --messages @conversation.json
+
+# 列出某工单的修复记录
+cs-cli repair-record list --issue <issue_id>
+
+# 创建修复记录
+cs-cli repair-record create --issue <issue_id> --agent <agent_id> --action "更新 SA 策略"
+
+# 更新修复记录状态
+cs-cli repair-record update <record_id> --data '{"repair_status":"success","duration_ms":1200}'
 ```
 

package/dist/bin.js

@@ -61,6 +61,9 @@ function outputError(code, message) {
   };
   process.stdout.write(JSON.stringify(response, null, 2));
 }
+function outputInfo(message) {
+  process.stderr.write(message + "\n");
+}
 
 // src/client/auth-api.ts
 import CryptoJS from "crypto-js";
@@ -73,6 +76,7 @@ import path2 from "path";
 import fs from "fs";
 import path from "path";
 import os from "os";
+var LOCAL_CONFIG_FILENAME = ".cs-cli.json";
 function getConfigDir() {
   return process.env.CS_CLI_HOME || path.join(os.homedir(), ".cs-cli");
 }
@@ -95,6 +99,55 @@ function writeConfig(config) {
     JSON.stringify(merged, null, 2)
   );
 }
+function findLocalConfigPath() {
+  let dir = process.cwd();
+  const root = path.parse(dir).root;
+  while (true) {
+    const candidate = path.join(dir, LOCAL_CONFIG_FILENAME);
+    if (fs.existsSync(candidate)) {
+      return candidate;
+    }
+    const parent = path.dirname(dir);
+    if (parent === dir || parent === root) {
+      const rootCandidate = path.join(root, LOCAL_CONFIG_FILENAME);
+      if (fs.existsSync(rootCandidate)) {
+        return rootCandidate;
+      }
+      return null;
+    }
+    dir = parent;
+  }
+}
+function readLocalConfig() {
+  const configPath = findLocalConfigPath();
+  if (!configPath) return null;
+  try {
+    const content = fs.readFileSync(configPath, "utf-8");
+    return JSON.parse(content);
+  } catch {
+    return null;
+  }
+}
+function writeLocalConfig(config, targetPath) {
+  const filePath = targetPath ?? findLocalConfigPath() ?? path.join(process.cwd(), LOCAL_CONFIG_FILENAME);
+  let existing = {};
+  try {
+    const content = fs.readFileSync(filePath, "utf-8");
+    existing = JSON.parse(content);
+  } catch {
+  }
+  const merged = { ...existing, ...config };
+  fs.writeFileSync(filePath, JSON.stringify(merged, null, 2) + "\n");
+  return filePath;
+}
+function initLocalConfig() {
+  const filePath = path.join(process.cwd(), LOCAL_CONFIG_FILENAME);
+  if (fs.existsSync(filePath)) {
+    return filePath;
+  }
+  fs.writeFileSync(filePath, JSON.stringify({}, null, 2) + "\n");
+  return filePath;
+}
 
 // src/utils/credentials.ts
 function getCredentialsPath() {
@@ -214,6 +267,7 @@ function createRequest(globalTimeout) {
 var DEFAULT_CS_API_URL = "https://customer-servhub-api.betteryeah.com";
 var DEFAULT_AUTH_API_URL = "https://ai-api.betteryeah.com";
 var DEFAULT_AI_API_URL = "https://ai-api.betteryeah.com";
+var DEFAULT_CUSTOMER_AGENT_API_URL = "https://customer-agent.bantouyan.com";
 function getCustomerServiceUrl() {
   const config = readConfig();
   return config?.customerServiceApiUrl ?? DEFAULT_CS_API_URL;
@@ -226,13 +280,18 @@ function getAiApiUrl() {
   const config = readConfig();
   return config?.aiApiUrl ?? DEFAULT_AI_API_URL;
 }
-function getWorkspaceId(overrideWorkspaceId) {
+function getCustomerAgentUrl() {
   const config = readConfig();
-  const wsId = overrideWorkspaceId ?? getRuntimeWorkspaceId() ?? config?.defaultWorkspaceId;
-  if (!wsId) {
-    throw new APIError(1, "\u672A\u8BBE\u7F6E\u5DE5\u4F5C\u7A7A\u95F4\uFF0C\u8BF7\u8FD0\u884C: cs-cli config set-workspace <id>");
-  }
-  return wsId;
+  return config?.customerAgentApiUrl ?? DEFAULT_CUSTOMER_AGENT_API_URL;
+}
+function getWorkspaceId(overrideWorkspaceId) {
+  const runtimeId = overrideWorkspaceId ?? getRuntimeWorkspaceId();
+  if (runtimeId) return runtimeId;
+  const localConfig = readLocalConfig();
+  if (localConfig?.workspaceId) return localConfig.workspaceId;
+  const globalConfig = readConfig();
+  if (globalConfig?.defaultWorkspaceId) return globalConfig.defaultWorkspaceId;
+  throw new APIError(1, "\u672A\u8BBE\u7F6E\u5DE5\u4F5C\u7A7A\u95F4\uFF0C\u8BF7\u8FD0\u884C: cs-cli config set-workspace <id>");
 }
 
 // src/client/auth-api.ts
@@ -337,27 +396,56 @@ async function listWorkspaces() {
 // src/commands/config.ts
 function registerConfigCommand(program2) {
   const config = program2.command("config").description("\u914D\u7F6E\u7BA1\u7406");
-  config.command("set").description("\u8BBE\u7F6E API \u5730\u5740").option("--cs-api <url>", "\u5BA2\u670D API \u5730\u5740").option("--auth-api <url>", "\u8BA4\u8BC1 API \u5730\u5740").option("--ai-api <url>", "AI API \u5730\u5740").action((opts) => {
+  config.command("set").description("\u8BBE\u7F6E API \u5730\u5740").option("--cs-api <url>", "\u5BA2\u670D API \u5730\u5740").option("--auth-api <url>", "\u8BA4\u8BC1 API \u5730\u5740").option("--ai-api <url>", "AI API \u5730\u5740").option("--agent-api <url>", "Customer Agent API \u5730\u5740").action((opts) => {
     const updates = {};
     if (opts.csApi) updates.customerServiceApiUrl = opts.csApi;
     if (opts.authApi) updates.authApiUrl = opts.authApi;
     if (opts.aiApi) updates.aiApiUrl = opts.aiApi;
+    if (opts.agentApi) updates.customerAgentApiUrl = opts.agentApi;
     writeConfig(updates);
     formatOutput({ success: true, data: readConfig() }, program2.opts().table);
   });
   config.command("get").description("\u67E5\u770B\u5F53\u524D\u914D\u7F6E").action(() => {
-    const cfg = readConfig();
-    formatOutput({ success: true, data: cfg ?? {} }, program2.opts().table);
+    const globalCfg = readConfig() ?? {};
+    const localCfg = readLocalConfig();
+    const localPath = findLocalConfigPath();
+    const data = {
+      global: globalCfg,
+      local: localCfg ? { path: localPath, config: localCfg } : null
+    };
+    formatOutput({ success: true, data }, program2.opts().table);
+  });
+  config.command("init").description("\u5728\u5F53\u524D\u76EE\u5F55\u521D\u59CB\u5316\u672C\u5730\u914D\u7F6E (.cs-cli.json)").action(() => {
+    const filePath = initLocalConfig();
+    outputInfo(`\u672C\u5730\u914D\u7F6E\u5DF2\u521D\u59CB\u5316: ${filePath}`);
+    formatOutput({ success: true, data: { path: filePath } }, program2.opts().table);
   });
-  config.command("set-workspace").description("\u8BBE\u7F6E\u9ED8\u8BA4\u5DE5\u4F5C\u7A7A\u95F4").argument("<workspace_id>", "\u5DE5\u4F5C\u7A7A\u95F4 ID").action(async (workspaceId) => {
+  config.command("set-workspace").description("\u8BBE\u7F6E\u9ED8\u8BA4\u5DE5\u4F5C\u7A7A\u95F4").argument("<workspace_id>", "\u5DE5\u4F5C\u7A7A\u95F4 ID").option("--global", "\u5F3A\u5236\u5199\u5165\u5168\u5C40\u914D\u7F6E").action(async (workspaceId, opts) => {
+    const useLocal = !opts.global && findLocalConfigPath() !== null;
     try {
-      const workspaces = await listWorkspaces();
-      const matched = workspaces.find((ws) => ws.id === workspaceId);
+      const workspaces2 = await listWorkspaces();
+      const matched = workspaces2.find((ws) => ws.id === workspaceId);
       const name = matched?.name;
-      writeConfig({ defaultWorkspaceId: workspaceId, defaultWorkspaceName: name });
-      formatOutput({ success: true, data: { defaultWorkspaceId: workspaceId, defaultWorkspaceName: name ?? "(unknown)" } }, program2.opts().table);
+      if (useLocal) {
+        const writtenPath = writeLocalConfig({ workspaceId, workspaceName: name });
+        outputInfo(`\u5DE5\u4F5C\u7A7A\u95F4\u5DF2\u8BBE\u7F6E: ${name ?? workspaceId}
+  \u2192 \u5199\u5165: ${writtenPath}`);
+      } else {
+        writeConfig({ defaultWorkspaceId: workspaceId, defaultWorkspaceName: name });
+        outputInfo(`\u5DE5\u4F5C\u7A7A\u95F4\u5DF2\u8BBE\u7F6E: ${name ?? workspaceId}
+  \u2192 \u5199\u5165: \u5168\u5C40\u914D\u7F6E`);
+      }
+      formatOutput({ success: true, data: { workspaceId, workspaceName: name ?? "(unknown)", target: useLocal ? "local" : "global" } }, program2.opts().table);
     } catch (err) {
-      writeConfig({ defaultWorkspaceId: workspaceId });
+      if (useLocal) {
+        const writtenPath = writeLocalConfig({ workspaceId });
+        outputInfo(`\u5DE5\u4F5C\u7A7A\u95F4\u5DF2\u8BBE\u7F6E: ${workspaceId}
+  \u2192 \u5199\u5165: ${writtenPath}`);
+      } else {
+        writeConfig({ defaultWorkspaceId: workspaceId });
+        outputInfo(`\u5DE5\u4F5C\u7A7A\u95F4\u5DF2\u8BBE\u7F6E: ${workspaceId}
+  \u2192 \u5199\u5165: \u5168\u5C40\u914D\u7F6E`);
+      }
       outputError(err.statusCode ?? 1, err.message);
       process.exit(toExitCode(err));
     }
@@ -1206,6 +1294,556 @@ function registerDebugCommand(program2) {
   });
 }
 
+// src/client/monitor-api.ts
+var MONITOR_PATH_PREFIX = "/v1/operation";
+async function listAgentLifecycle(opts) {
+  const request = createRequest();
+  return request(getCustomerServiceUrl(), `${MONITOR_PATH_PREFIX}/agent-lifecycle`, {
+    method: "GET",
+    query: { page: opts.page ?? 1, page_size: opts.pageSize ?? 200 }
+  });
+}
+async function listTickets(opts) {
+  const request = createRequest();
+  const query = {
+    page: opts.page ?? 1,
+    page_size: opts.pageSize ?? 200
+  };
+  if (opts.status) query.status = opts.status;
+  if (opts.severity) query.severity = opts.severity;
+  if (opts.agentId) query.config_id = opts.agentId;
+  return request(getCustomerServiceUrl(), `${MONITOR_PATH_PREFIX}/tickets`, {
+    method: "GET",
+    query
+  });
+}
+async function deleteTicket(ticketId) {
+  const request = createRequest();
+  return request(getCustomerServiceUrl(), `${MONITOR_PATH_PREFIX}/tickets/${ticketId}`, {
+    method: "DELETE"
+  });
+}
+async function listHourlySnapshots(opts) {
+  const request = createRequest();
+  const query = {};
+  if (opts.workspaceId) query.workspace_id = opts.workspaceId;
+  if (opts.agentId) query.agent_id = opts.agentId;
+  if (opts.startTime) query.start_time = opts.startTime;
+  if (opts.endTime) query.end_time = opts.endTime;
+  if (opts.page) query.page = opts.page;
+  if (opts.pageSize) query.page_size = opts.pageSize;
+  return request(getCustomerServiceUrl(), `${MONITOR_PATH_PREFIX}/snapshots/hourly`, {
+    method: "GET",
+    query
+  });
+}
+async function listDailySnapshots(opts) {
+  const request = createRequest();
+  const query = {};
+  if (opts.workspaceId) query.workspace_id = opts.workspaceId;
+  if (opts.agentId) query.agent_id = opts.agentId;
+  if (opts.startDate) query.start_date = opts.startDate;
+  if (opts.endDate) query.end_date = opts.endDate;
+  return request(getCustomerServiceUrl(), `${MONITOR_PATH_PREFIX}/snapshots/daily`, {
+    method: "GET",
+    query
+  });
+}
+async function listDailySnapshotsRange(opts) {
+  const request = createRequest();
+  const query = {};
+  if (opts.workspaceId) query.workspace_id = opts.workspaceId;
+  if (opts.agentId) query.agent_id = opts.agentId;
+  if (opts.startDate) query.start_date = opts.startDate;
+  if (opts.endDate) query.end_date = opts.endDate;
+  if (opts.page) query.page = opts.page;
+  if (opts.pageSize) query.page_size = opts.pageSize ?? 200;
+  return request(getCustomerServiceUrl(), `${MONITOR_PATH_PREFIX}/snapshots/daily/range`, {
+    method: "GET",
+    query
+  });
+}
+async function listAgentStatistics(opts) {
+  const request = createRequest();
+  const query = {
+    page: opts.page ?? 1,
+    page_size: opts.pageSize ?? 100
+  };
+  if (opts.startDate) query.start_date = opts.startDate;
+  if (opts.endDate) query.end_date = opts.endDate;
+  return request(getCustomerServiceUrl(), `${MONITOR_PATH_PREFIX}/customer-agents/statistics`, {
+    method: "GET",
+    query
+  });
+}
+async function listOperationWorkspaces(opts) {
+  const request = createRequest();
+  const query = {
+    page: opts.page ?? 1,
+    page_size: opts.pageSize ?? 200
+  };
+  if (opts.hasAgent !== void 0) query.has_agent = String(opts.hasAgent);
+  return request(getCustomerServiceUrl(), `${MONITOR_PATH_PREFIX}/workspaces/list`, {
+    method: "GET",
+    query
+  });
+}
+
+// src/lib/monitor-field-defs.ts
+var agents = {
+  resource: "agents",
+  command: "monitor agents",
+  apiPath: "/v1/operation/agent-lifecycle",
+  description: "Agent \u751F\u547D\u5468\u671F\u5217\u8868\uFF0C\u5305\u542B\u6784\u5EFA\u8FDB\u5EA6\u3001\u4F1A\u8BDD\u7EDF\u8BA1\u3001\u5546\u54C1\u5B66\u4E60\u72B6\u6001\u7B49\u5168\u91CF\u6570\u636E",
+  fields: [
+    { field: "config_id", type: "string", description: "Agent \u914D\u7F6E ID" },
+    { field: "config_name", type: "string", description: "Agent \u540D\u79F0" },
+    { field: "workspace_id", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4 ID" },
+    { field: "workspace.workspace_name", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4\u540D\u79F0" },
+    { field: "workspace.user_name", type: "string", description: "\u7528\u6237\u540D" },
+    { field: "workspace.phone", type: "string", description: "\u624B\u673A\u53F7" },
+    { field: "workspace.industry", type: "string", description: "\u884C\u4E1A" },
+    { field: "workspace.shop_name", type: "string", description: "\u5E97\u94FA\u540D" },
+    { field: "workspace.expired_time", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4\u8FC7\u671F\u65F6\u95F4" },
+    { field: "workspace.activate_time", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4\u6FC0\u6D3B\u65F6\u95F4" },
+    { field: "workspace.status", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4\u72B6\u6001" },
+    { field: "workspace.sales_channel", type: "string", description: "\u9500\u552E\u6E20\u9053" },
+    { field: "channel", type: "string", description: "\u63A5\u5165\u6E20\u9053\uFF08qianniu/pinduoduo/jingdong/douyin\uFF09" },
+    { field: "industry", type: "string", description: "\u884C\u4E1A\u5206\u7C7B\uFF08fashion/digital/home/baby/health/sports \u7B49\uFF09" },
+    { field: "current_phase", type: "string", description: "\u5F53\u524D\u751F\u547D\u5468\u671F\u9636\u6BB5\uFF08agent_creation/learning/plugin_sync/evaluation/operating\uFF09" },
+    { field: "phase_status", type: "string", description: "\u9636\u6BB5\u72B6\u6001\uFF08success/failed/processing/pending\uFF09" },
+    { field: "phase_entered_at", type: "string", description: "\u8FDB\u5165\u5F53\u524D\u9636\u6BB5\u7684\u65F6\u95F4" },
+    { field: "created_at", type: "string", description: "Agent \u521B\u5EFA\u65F6\u95F4" },
+    { field: "updated_at", type: "string", description: "\u6700\u540E\u66F4\u65B0\u65F6\u95F4" },
+    { field: "stats_synced_at", type: "string", description: "\u7EDF\u8BA1\u6570\u636E\u540C\u6B65\u65F6\u95F4" },
+    { field: "chat_history_stats.has_chat_history", type: "boolean", description: "\u662F\u5426\u5DF2\u5BFC\u5165\u804A\u5929\u8BB0\u5F55" },
+    { field: "chat_history_stats.latest_chat_record_count", type: "number", description: "\u5BFC\u5165\u7684\u804A\u5929\u8BB0\u5F55\u6570\u91CF" },
+    { field: "product_stats.total_count", type: "number", description: "\u5546\u54C1\u603B\u6570" },
+    { field: "product_stats.basic_count", type: "number", description: "\u57FA\u7840\u5B66\u4E60\u5B8C\u6210\u7684\u5546\u54C1\u6570" },
+    { field: "product_stats.deep_count", type: "number", description: "\u6DF1\u5EA6\u5B66\u4E60\u5B8C\u6210\u7684\u5546\u54C1\u6570" },
+    { field: "product_stats.failed_count", type: "number", description: "\u5B66\u4E60\u5931\u8D25\u7684\u5546\u54C1\u6570" },
+    { field: "product_stats.has_product", type: "boolean", description: "\u662F\u5426\u6709\u5546\u54C1\u6570\u636E" },
+    { field: "situation_action_stats.count", type: "number", description: "\u573A\u666F\u52A8\u4F5C(SA)\u6570\u91CF" },
+    { field: "qa_stats.segment_count", type: "number", description: "FAQ \u6761\u76EE\u6570\u91CF" },
+    { field: "chat_conversation_stats.total_conversations", type: "number", description: "\u7D2F\u8BA1\u4F1A\u8BDD\u603B\u6570" },
+    { field: "chat_conversation_stats.daily_avg_conversations", type: "number", description: "\u4ECA\u65E5\u4F1A\u8BDD\u6570" },
+    { field: "chat_conversation_stats.manual_takeover_rate", type: "number", description: "\u8F6C\u4EBA\u5DE5\u7387\uFF080~1 \u7684\u6BD4\u7387\uFF09" },
+    { field: "chat_record_stats.agent_response_count", type: "number", description: "Agent \u56DE\u590D\u6D88\u606F\u603B\u6570" },
+    { field: "issue_stats.total_count", type: "number", description: "\u5DE5\u5355\u603B\u6570" },
+    { field: "issue_stats.open_count", type: "number", description: "\u672A\u5173\u95ED\u5DE5\u5355\u6570" },
+    { field: "issue_stats.latest_created_at", type: "string|null", description: "\u6700\u65B0\u5DE5\u5355\u521B\u5EFA\u65F6\u95F4" },
+    { field: "robot_stats.robot_count", type: "number", description: "\u673A\u5668\u4EBA\u603B\u6570" },
+    { field: "robot_stats.running_count", type: "number", description: "\u8FD0\u884C\u4E2D\u7684\u673A\u5668\u4EBA\u6570" },
+    { field: "shop_id", type: "string", description: "\u5E97\u94FA ID" },
+    { field: "return_phase", type: "string|null", description: "\u56DE\u9000\u9636\u6BB5\uFF08\u5982\u6709\uFF09" },
+    { field: "phase_enter_counts", type: "object", description: "\u5404\u9636\u6BB5\u8FDB\u5165\u6B21\u6570\uFF08key \u4E3A\u9636\u6BB5\u540D\uFF0Cvalue \u4E3A\u6B21\u6570\uFF09" },
+    { field: "checkpoints", type: "object", description: "\u5404\u9636\u6BB5\u68C0\u67E5\u70B9\u72B6\u6001\uFF08\u542B last_status/ticket_emitted \u7B49\uFF09" }
+  ]
+};
+var tickets = {
+  resource: "tickets",
+  command: "monitor tickets list",
+  apiPath: "/v1/operation/tickets",
+  description: "\u76D1\u63A7\u5DE5\u5355\u5217\u8868\uFF0C\u7531\u5F02\u5E38\u68C0\u6D4B\u89C4\u5219\u81EA\u52A8\u751F\u6210",
+  fields: [
+    { field: "ticket_id", type: "string", description: "\u5DE5\u5355 ID" },
+    { field: "id", type: "number", description: "\u5DE5\u5355\u5E8F\u53F7" },
+    { field: "config_id", type: "string", description: "Agent \u914D\u7F6E ID" },
+    { field: "workspace_id", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4 ID" },
+    { field: "title", type: "string", description: "\u5DE5\u5355\u6807\u9898" },
+    { field: "status", type: "string", description: "\u72B6\u6001\uFF08open/in_progress/resolved/closed\uFF09" },
+    { field: "priority", type: "string", description: "\u4F18\u5148\u7EA7\uFF08P0/P1/P2/P3\uFF09" },
+    { field: "phase", type: "string", description: "\u6240\u5C5E\u9636\u6BB5" },
+    { field: "phase_status", type: "string|null", description: "\u9636\u6BB5\u72B6\u6001" },
+    { field: "assignee", type: "string|null", description: "\u6307\u6D3E\u4EBA" },
+    { field: "assignee_type", type: "string|null", description: "\u6307\u6D3E\u4EBA\u7C7B\u578B" },
+    { field: "solution", type: "string|null", description: "\u89E3\u51B3\u65B9\u6848" },
+    { field: "created_at", type: "string", description: "\u521B\u5EFA\u65F6\u95F4" },
+    { field: "updated_at", type: "string", description: "\u66F4\u65B0\u65F6\u95F4" },
+    { field: "expected_completion_time", type: "string|null", description: "\u9884\u8BA1\u5B8C\u6210\u65F6\u95F4" },
+    { field: "actual_completion_time", type: "string|null", description: "\u5B9E\u9645\u5B8C\u6210\u65F6\u95F4" },
+    { field: "payload.category", type: "string", description: "\u5DE5\u5355\u5206\u7C7B\uFF08\u6784\u5EFA\u671F/\u8FD0\u8425\u671F\uFF09" },
+    { field: "payload.severity", type: "string", description: "\u4E25\u91CD\u7EA7\u522B\uFF08critical/high/medium/low\uFF09" },
+    { field: "payload.ticket_key", type: "string", description: "\u5DE5\u5355\u53BB\u91CD key" },
+    { field: "payload.checks", type: "array", description: "\u89E6\u53D1\u7684\u68C0\u67E5\u9879\u5217\u8868" },
+    { field: "payload.agent", type: "object", description: "\u5173\u8054\u7684 Agent \u5FEB\u7167\u4FE1\u606F" }
+  ]
+};
+var statistics = {
+  resource: "statistics",
+  command: "monitor statistics",
+  apiPath: "/v1/operation/customer-agents/statistics",
+  description: "Agent \u8FD0\u8425\u7EDF\u8BA1\uFF0C\u542B\u4F1A\u8BDD\u91CF\u3001\u8F6C\u4EBA\u5DE5\u7387\u3001\u54CD\u5E94\u65F6\u95F4\u7B49\u6838\u5FC3\u6307\u6807",
+  fields: [
+    { field: "config_id", type: "string", description: "Agent \u914D\u7F6E ID" },
+    { field: "config_name", type: "string", description: "Agent \u540D\u79F0" },
+    { field: "workspace_id", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4 ID" },
+    { field: "workspace_name", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4\u540D\u79F0" },
+    { field: "total_conversations", type: "number", description: "\u65F6\u95F4\u8303\u56F4\u5185\u603B\u4F1A\u8BDD\u6570" },
+    { field: "manual_takeover_conversations", type: "number", description: "\u8F6C\u4EBA\u5DE5\u4F1A\u8BDD\u6570" },
+    { field: "manual_takeover_rate", type: "number", description: "\u8F6C\u4EBA\u5DE5\u7387\uFF080~1\uFF09" },
+    { field: "avg_response_time", type: "number", description: "\u5E73\u5747\u54CD\u5E94\u65F6\u95F4\uFF08\u79D2\uFF09" },
+    { field: "chat_record_count", type: "number", description: "\u804A\u5929\u8BB0\u5F55\u6570" },
+    { field: "avg_conversation_rounds", type: "number", description: "\u5E73\u5747\u5BF9\u8BDD\u8F6E\u6B21" },
+    { field: "issue_count", type: "number", description: "\u5DE5\u5355\u603B\u6570" },
+    { field: "issue_resolved_count", type: "number", description: "\u5DF2\u89E3\u51B3\u5DE5\u5355\u6570" },
+    { field: "issue_unresolved_count", type: "number", description: "\u672A\u89E3\u51B3\u5DE5\u5355\u6570" },
+    { field: "exist_chat_history", type: "boolean", description: "\u662F\u5426\u6709\u804A\u5929\u8BB0\u5F55" },
+    { field: "exist_product_deep", type: "boolean", description: "\u662F\u5426\u6709\u6DF1\u5EA6\u5B66\u4E60\u5546\u54C1" },
+    { field: "exist_robot", type: "boolean", description: "\u662F\u5426\u914D\u7F6E\u4E86\u673A\u5668\u4EBA" },
+    { field: "exist_running_robot", type: "boolean", description: "\u662F\u5426\u6709\u8FD0\u884C\u4E2D\u7684\u673A\u5668\u4EBA" },
+    { field: "run_mode", type: "string", description: "\u8FD0\u884C\u6A21\u5F0F" },
+    { field: "robot_stats.robot_count", type: "number", description: "\u673A\u5668\u4EBA\u603B\u6570" },
+    { field: "robot_stats.running_count", type: "number", description: "\u8FD0\u884C\u4E2D\u673A\u5668\u4EBA\u6570" },
+    { field: "robot_stats.robots", type: "array", description: "\u673A\u5668\u4EBA\u8BE6\u60C5\u5217\u8868" },
+    { field: "icon", type: "string", description: "Agent \u56FE\u6807 URL" },
+    { field: "created_at", type: "string", description: "\u521B\u5EFA\u65F6\u95F4" }
+  ]
+};
+var hourly = {
+  resource: "hourly",
+  command: "monitor snapshots hourly",
+  apiPath: "/v1/operation/snapshots/hourly",
+  description: "\u5C0F\u65F6\u7EA7\u76D1\u63A7\u5FEB\u7167\uFF0C\u8BB0\u5F55\u6BCF\u5C0F\u65F6\u7684\u4F1A\u8BDD\u91CF\u3001\u8F6C\u4EBA\u5DE5\u3001\u9519\u8BEF\u7B49\u6307\u6807",
+  fields: [
+    { field: "workspace_id", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4 ID" },
+    { field: "agent_id", type: "string", description: "Agent ID" },
+    { field: "hour_start", type: "string", description: "\u5C0F\u65F6\u8D77\u59CB\u65F6\u95F4\uFF08ISO\uFF09" },
+    { field: "session_count", type: "number", description: "\u8BE5\u5C0F\u65F6\u4F1A\u8BDD\u6570" },
+    { field: "active_user_count", type: "number|null", description: "\u6D3B\u8DC3\u7528\u6237\u6570" },
+    { field: "agent_reply_count", type: "number", description: "Agent \u56DE\u590D\u6570" },
+    { field: "transfer_to_human_count", type: "number", description: "\u8F6C\u4EBA\u5DE5\u6B21\u6570" },
+    { field: "transfer_to_human_rate", type: "number", description: "\u8F6C\u4EBA\u5DE5\u7387\uFF080~1\uFF09" },
+    { field: "fallback_count", type: "number|null", description: "\u515C\u5E95\u56DE\u590D\u6B21\u6570" },
+    { field: "fallback_rate", type: "number|null", description: "\u515C\u5E95\u7387\uFF080~1\uFF09" },
+    { field: "avg_turns", type: "number", description: "\u5E73\u5747\u5BF9\u8BDD\u8F6E\u6B21" },
+    { field: "error_count", type: "number", description: "\u9519\u8BEF\u6B21\u6570" },
+    { field: "avg_response_time_ms", type: "number", description: "\u5E73\u5747\u54CD\u5E94\u65F6\u95F4\uFF08\u6BEB\u79D2\uFF09" },
+    { field: "timeout_count", type: "number", description: "\u8D85\u65F6\u6B21\u6570" },
+    { field: "data_completeness", type: "number", description: "\u6570\u636E\u5B8C\u6574\u5EA6\uFF080~1\uFF09" }
+  ]
+};
+var daily = {
+  resource: "daily",
+  command: "monitor snapshots daily",
+  apiPath: "/v1/operation/snapshots/daily",
+  description: "\u65E5\u7EA7\u76D1\u63A7\u5FEB\u7167\uFF0C\u805A\u5408\u6BCF\u65E5\u6307\u6807\u5E76\u8BA1\u7B97\u5065\u5EB7\u5206\u6570\u548C\u8D8B\u52BF",
+  fields: [
+    { field: "workspace_id", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4 ID" },
+    { field: "agent_id", type: "string", description: "Agent ID" },
+    { field: "date", type: "string", description: "\u65E5\u671F\uFF08YYYY-MM-DD\uFF09" },
+    { field: "daily_session_count", type: "number", description: "\u5F53\u65E5\u4F1A\u8BDD\u603B\u6570" },
+    { field: "daily_active_users", type: "number|null", description: "\u5F53\u65E5\u6D3B\u8DC3\u7528\u6237\u6570" },
+    { field: "daily_agent_reply_count", type: "number", description: "\u5F53\u65E5 Agent \u56DE\u590D\u6570" },
+    { field: "daily_transfer_count", type: "number", description: "\u5F53\u65E5\u8F6C\u4EBA\u5DE5\u6B21\u6570" },
+    { field: "daily_transfer_rate", type: "number", description: "\u5F53\u65E5\u8F6C\u4EBA\u5DE5\u7387\uFF080~1\uFF09" },
+    { field: "daily_error_count", type: "number", description: "\u5F53\u65E5\u9519\u8BEF\u6B21\u6570" },
+    { field: "daily_avg_turns", type: "number", description: "\u5F53\u65E5\u5E73\u5747\u5BF9\u8BDD\u8F6E\u6B21" },
+    { field: "daily_avg_response_ms", type: "number", description: "\u5F53\u65E5\u5E73\u5747\u54CD\u5E94\u65F6\u95F4\uFF08\u6BEB\u79D2\uFF09" },
+    { field: "daily_new_issue_count", type: "number|null", description: "\u5F53\u65E5\u65B0\u589E\u5DE5\u5355\u6570" },
+    { field: "daily_resolved_issue_count", type: "number|null", description: "\u5F53\u65E5\u89E3\u51B3\u5DE5\u5355\u6570" },
+    { field: "open_issue_count", type: "number|null", description: "\u5F53\u65E5\u672A\u5173\u95ED\u5DE5\u5355\u6570" },
+    { field: "peak_hour_sessions", type: "number|null", description: "\u5CF0\u503C\u5C0F\u65F6\u4F1A\u8BDD\u6570" },
+    { field: "zero_session_hours", type: "number|null", description: "\u96F6\u4F1A\u8BDD\u5C0F\u65F6\u6570" },
+    { field: "consecutive_zero_days", type: "number|null", description: "\u8FDE\u7EED\u96F6\u4F1A\u8BDD\u5929\u6570" },
+    { field: "daily_health_score", type: "number|null", description: "\u5F53\u65E5\u5065\u5EB7\u5206\u6570\uFF080~100\uFF09" },
+    { field: "health_grade", type: "string|null", description: "\u5065\u5EB7\u7B49\u7EA7\uFF08A/B/C/D/F\uFF09" },
+    { field: "health_analysis_summary", type: "string|null", description: "LLM \u751F\u6210\u7684\u5065\u5EB7\u5206\u6790\u6458\u8981" },
+    { field: "session_change_vs_yesterday", type: "number|null", description: "\u4F1A\u8BDD\u91CF\u65E5\u73AF\u6BD4\u53D8\u5316\u7387" },
+    { field: "transfer_rate_change_vs_yesterday", type: "number|null", description: "\u8F6C\u4EBA\u5DE5\u7387\u65E5\u73AF\u6BD4\u53D8\u5316\u7387" },
+    { field: "session_change_vs_last_week", type: "number|null", description: "\u4F1A\u8BDD\u91CF\u5468\u73AF\u6BD4\u53D8\u5316\u7387" },
+    { field: "transfer_rate_change_vs_last_week", type: "number|null", description: "\u8F6C\u4EBA\u5DE5\u7387\u5468\u73AF\u6BD4\u53D8\u5316\u7387" },
+    { field: "session_ma7", type: "number|null", description: "7 \u65E5\u4F1A\u8BDD\u79FB\u52A8\u5E73\u5747" },
+    { field: "session_ma30", type: "number|null", description: "30 \u65E5\u4F1A\u8BDD\u79FB\u52A8\u5E73\u5747" },
+    { field: "trend_direction", type: "string|null", description: "\u8D8B\u52BF\u65B9\u5411\uFF08up/down/stable\uFF09" },
+    { field: "data_quality_flag", type: "string", description: "\u6570\u636E\u8D28\u91CF\u6807\u8BB0" }
+  ]
+};
+var workspaces = {
+  resource: "workspaces",
+  command: "monitor workspaces",
+  apiPath: "/v1/operation/workspaces/list",
+  description: "\u8FD0\u8425\u5DE5\u4F5C\u7A7A\u95F4\u5217\u8868\uFF0C\u542B\u5BA2\u6237\u4FE1\u606F\u3001\u5408\u540C\u72B6\u6001\u3001\u76D1\u63A7\u9608\u503C\u914D\u7F6E",
+  fields: [
+    { field: "workspace_id", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4 ID" },
+    { field: "workspace_name", type: "string", description: "\u5DE5\u4F5C\u7A7A\u95F4\u540D\u79F0" },
+    { field: "user_id", type: "string", description: "\u7528\u6237 ID" },
+    { field: "user_name", type: "string", description: "\u7528\u6237\u540D" },
+    { field: "phone", type: "string", description: "\u624B\u673A\u53F7" },
+    { field: "industry", type: "string", description: "\u884C\u4E1A" },
+    { field: "shop_name", type: "string", description: "\u5E97\u94FA\u540D" },
+    { field: "status", type: "string", description: "\u72B6\u6001" },
+    { field: "account_id", type: "string", description: "\u8D26\u6237 ID" },
+    { field: "account_type", type: "string", description: "\u8D26\u6237\u7C7B\u578B" },
+    { field: "activate_time", type: "string", description: "\u6FC0\u6D3B\u65F6\u95F4" },
+    { field: "expired_time", type: "string", description: "\u8FC7\u671F\u65F6\u95F4" },
+    { field: "sales_channel", type: "string", description: "\u9500\u552E\u6E20\u9053" },
+    { field: "agent_count", type: "number", description: "Agent \u6570\u91CF" },
+    { field: "customer_agent_count", type: "number", description: "\u5BA2\u670D Agent \u6570\u91CF" },
+    { field: "customer_name", type: "string|null", description: "\u5BA2\u6237\u540D\u79F0" },
+    { field: "customer_level", type: "string|null", description: "\u5BA2\u6237\u7B49\u7EA7" },
+    { field: "customer_description", type: "string|null", description: "\u5BA2\u6237\u63CF\u8FF0" },
+    { field: "customer_detail", type: "string|null", description: "\u5BA2\u6237\u8BE6\u60C5" },
+    { field: "customer_staff_count", type: "number|null", description: "\u5BA2\u6237\u5458\u5DE5\u6570" },
+    { field: "customer_platforms", type: "array", description: "\u5BA2\u6237\u4F7F\u7528\u7684\u5E73\u53F0\u5217\u8868" },
+    { field: "contract_status", type: "string|null", description: "\u5408\u540C\u72B6\u6001" },
+    { field: "contract_sign_date", type: "string|null", description: "\u5408\u540C\u7B7E\u7EA6\u65E5\u671F" },
+    { field: "contract_expire_time", type: "string|null", description: "\u5408\u540C\u5230\u671F\u65F6\u95F4" },
+    { field: "contract_amount", type: "number|null", description: "\u5408\u540C\u91D1\u989D" },
+    { field: "contract_renewal_risk", type: "string|null", description: "\u7EED\u7EA6\u98CE\u9669" },
+    { field: "service_team_info", type: "object|null", description: "\u670D\u52A1\u56E2\u961F\u4FE1\u606F" },
+    { field: "workspace_config.monitor_v6_thresholds.transfer_rate_warn", type: "number", description: "\u8F6C\u4EBA\u5DE5\u7387\u9884\u8B66\u9608\u503C\uFF080~1\uFF09" },
+    { field: "workspace_config.monitor_v6_thresholds.transfer_rate_alert", type: "number", description: "\u8F6C\u4EBA\u5DE5\u7387\u544A\u8B66\u9608\u503C\uFF080~1\uFF09" },
+    { field: "workspace_config.monitor_v6_thresholds.transfer_rate_trial_warn", type: "number", description: "\u8BD5\u7528\u671F\u8F6C\u4EBA\u5DE5\u7387\u9884\u8B66\u9608\u503C" },
+    { field: "workspace_config.monitor_v6_thresholds.session_drop_warn", type: "number", description: "\u4F1A\u8BDD\u91CF\u4E0B\u964D\u9884\u8B66\u9608\u503C" },
+    { field: "workspace_config.monitor_v6_thresholds.min_valid_sessions", type: "number", description: "\u6700\u5C0F\u6709\u6548\u4F1A\u8BDD\u6570\uFF08\u4F4E\u4E8E\u6B64\u503C\u4E0D\u89E6\u53D1\u89C4\u5219\uFF09" },
+    { field: "workspace_config.monitor_v6_thresholds.zero_session_alert_days", type: "number", description: "\u96F6\u4F1A\u8BDD\u5929\u6570\u544A\u8B66\u9608\u503C" },
+    { field: "workspace_config.monitor_v6_thresholds.no_session_alert_days", type: "number", description: "\u4ECE\u672A\u6709\u4F1A\u8BDD\u544A\u8B66\u5929\u6570" },
+    { field: "workspace_config.monitor_v6_thresholds.issue_close_rate_warn", type: "number", description: "Issue \u5173\u95ED\u7387\u9884\u8B66\u9608\u503C" },
+    { field: "workspace_config.monitor_v6_thresholds.auto_calibrate_enabled", type: "boolean", description: "\u662F\u5426\u5F00\u542F\u81EA\u52A8\u9608\u503C\u6821\u51C6" },
+    { field: "workspace_config.monitor_v6_thresholds.config_source", type: "string", description: "\u9608\u503C\u6765\u6E90\uFF08default/industry/manual/auto\uFF09" }
+  ]
+};
+var RESOURCE_DEFS = {
+  agents,
+  tickets,
+  statistics,
+  hourly,
+  daily,
+  workspaces
+};
+var RESOURCE_NAMES = Object.keys(RESOURCE_DEFS);
+
+// src/commands/monitor.ts
+function registerMonitorCommand(program2) {
+  const monitor = program2.command("monitor").description("\u8FD0\u8425\u76D1\u63A7\uFF08/v1/operation \u63A5\u53E3\uFF09");
+  monitor.command("fields [resource]").description(`\u67E5\u770B\u63A5\u53E3\u8FD4\u56DE\u5B57\u6BB5\u542B\u4E49\uFF08\u53EF\u9009: ${RESOURCE_NAMES.join(", ")}\uFF09`).action((resource) => {
+    if (!resource) {
+      formatOutput({
+        success: true,
+        data: Object.values(RESOURCE_DEFS).map((r) => ({
+          resource: r.resource,
+          command: r.command,
+          description: r.description,
+          fieldCount: r.fields.length
+        }))
+      }, program2.opts().table);
+      return;
+    }
+    const def = RESOURCE_DEFS[resource];
+    if (!def) {
+      outputError(1, `\u672A\u77E5\u8D44\u6E90: ${resource}\uFF0C\u53EF\u9009: ${RESOURCE_NAMES.join(", ")}`);
+      process.exit(1);
+    }
+    formatOutput({ success: true, data: def }, program2.opts().table);
+  });
+  monitor.command("agents").description("Agent \u751F\u547D\u5468\u671F\u5217\u8868").option("--page <number>", "\u9875\u7801", "1").option("--page-size <number>", "\u6BCF\u9875\u6570\u91CF", "200").action(async (opts) => {
+    try {
+      const data = await listAgentLifecycle({
+        page: Number(opts.page),
+        pageSize: Number(opts.pageSize)
+      });
+      formatOutput({ success: true, data }, program2.opts().table);
+    } catch (err) {
+      outputError(err.statusCode ?? 1, err.message);
+      process.exit(toExitCode(err));
+    }
+  });
+  const tickets2 = monitor.command("tickets").description("\u76D1\u63A7\u5DE5\u5355");
+  tickets2.command("list").description("\u5217\u51FA\u76D1\u63A7\u5DE5\u5355").option("--agent <config_id>", "Agent ID").option("--status <status>", "\u5DE5\u5355\u72B6\u6001").option("--severity <severity>", "\u4E25\u91CD\u7EA7\u522B: critical | high | medium | low").option("--page <number>", "\u9875\u7801", "1").option("--page-size <number>", "\u6BCF\u9875\u6570\u91CF", "200").action(async (opts) => {
+    try {
+      const data = await listTickets({
+        agentId: opts.agent,
+        status: opts.status,
+        severity: opts.severity,
+        page: Number(opts.page),
+        pageSize: Number(opts.pageSize)
+      });
+      formatOutput({ success: true, data }, program2.opts().table);
+    } catch (err) {
+      outputError(err.statusCode ?? 1, err.message);
+      process.exit(toExitCode(err));
+    }
+  });
+  tickets2.command("delete <ticket_id>").description("\u5220\u9664\u76D1\u63A7\u5DE5\u5355").action(async (ticketId) => {
+    try {
+      const data = await deleteTicket(ticketId);
+      formatOutput({ success: true, data }, program2.opts().table);
+    } catch (err) {
+      outputError(err.statusCode ?? 1, err.message);
+      process.exit(toExitCode(err));
+    }
+  });
+  const snapshots = monitor.command("snapshots").description("\u76D1\u63A7\u5FEB\u7167");
+  snapshots.command("hourly").description("\u67E5\u8BE2\u5C0F\u65F6\u5FEB\u7167").option("--agent <config_id>", "Agent ID").option("--workspace-id <id>", "\u5DE5\u4F5C\u7A7A\u95F4 ID").option("--start <datetime>", "\u5F00\u59CB\u65F6\u95F4 (ISO)").option("--end <datetime>", "\u7ED3\u675F\u65F6\u95F4 (ISO)").option("--page <number>", "\u9875\u7801").option("--page-size <number>", "\u6BCF\u9875\u6570\u91CF").action(async (opts) => {
+    try {
+      const data = await listHourlySnapshots({
+        agentId: opts.agent,
+        workspaceId: opts.workspaceId,
+        startTime: opts.start,
+        endTime: opts.end,
+        page: opts.page ? Number(opts.page) : void 0,
+        pageSize: opts.pageSize ? Number(opts.pageSize) : void 0
+      });
+      formatOutput({ success: true, data }, program2.opts().table);
+    } catch (err) {
+      outputError(err.statusCode ?? 1, err.message);
+      process.exit(toExitCode(err));
+    }
+  });
+  snapshots.command("daily").description("\u67E5\u8BE2\u65E5\u5FEB\u7167").option("--agent <config_id>", "Agent ID").option("--workspace-id <id>", "\u5DE5\u4F5C\u7A7A\u95F4 ID").option("--start <date>", "\u5F00\u59CB\u65E5\u671F (YYYY-MM-DD)").option("--end <date>", "\u7ED3\u675F\u65E5\u671F (YYYY-MM-DD)").action(async (opts) => {
+    try {
+      const data = await listDailySnapshots({
+        agentId: opts.agent,
+        workspaceId: opts.workspaceId,
+        startDate: opts.start,
+        endDate: opts.end
+      });
+      formatOutput({ success: true, data }, program2.opts().table);
+    } catch (err) {
+      outputError(err.statusCode ?? 1, err.message);
+      process.exit(toExitCode(err));
+    }
+  });
+  snapshots.command("daily-range").description("\u67E5\u8BE2\u65E5\u5FEB\u7167\uFF08\u8303\u56F4\uFF0C\u542B\u8D8B\u52BF\uFF09").option("--agent <config_id>", "Agent ID").option("--workspace-id <id>", "\u5DE5\u4F5C\u7A7A\u95F4 ID").option("--start <date>", "\u5F00\u59CB\u65E5\u671F (YYYY-MM-DD)").option("--end <date>", "\u7ED3\u675F\u65E5\u671F (YYYY-MM-DD)").option("--page <number>", "\u9875\u7801").option("--page-size <number>", "\u6BCF\u9875\u6570\u91CF", "200").action(async (opts) => {
+    try {
+      const data = await listDailySnapshotsRange({
+        agentId: opts.agent,
+        workspaceId: opts.workspaceId,
+        startDate: opts.start,
+        endDate: opts.end,
+        page: opts.page ? Number(opts.page) : void 0,
+        pageSize: Number(opts.pageSize)
+      });
+      formatOutput({ success: true, data }, program2.opts().table);
+    } catch (err) {
+      outputError(err.statusCode ?? 1, err.message);
+      process.exit(toExitCode(err));
+    }
+  });
+  monitor.command("statistics").description("Agent \u8FD0\u8425\u7EDF\u8BA1").option("--start <date>", "\u5F00\u59CB\u65E5\u671F (ISO)").option("--end <date>", "\u7ED3\u675F\u65E5\u671F (ISO)").option("--page <number>", "\u9875\u7801", "1").option("--page-size <number>", "\u6BCF\u9875\u6570\u91CF", "100").action(async (opts) => {
+    try {
+      const data = await listAgentStatistics({
+        startDate: opts.start,
+        endDate: opts.end,
+        page: Number(opts.page),
+        pageSize: Number(opts.pageSize)
+      });
+      formatOutput({ success: true, data }, program2.opts().table);
+    } catch (err) {
+      outputError(err.statusCode ?? 1, err.message);
+      process.exit(toExitCode(err));
+    }
+  });
+  monitor.command("workspaces").description("\u8FD0\u8425\u5DE5\u4F5C\u7A7A\u95F4\u5217\u8868").option("--page <number>", "\u9875\u7801", "1").option("--page-size <number>", "\u6BCF\u9875\u6570\u91CF", "200").option("--has-agent", "\u4EC5\u663E\u793A\u6709 Agent \u7684\u5DE5\u4F5C\u7A7A\u95F4").action(async (opts) => {
+    try {
+      const data = await listOperationWorkspaces({
+        page: Number(opts.page),
+        pageSize: Number(opts.pageSize),
+        hasAgent: opts.hasAgent ?? void 0
+      });
+      formatOutput({ success: true, data }, program2.opts().table);
+    } catch (err) {
+      outputError(err.statusCode ?? 1, err.message);
+      process.exit(toExitCode(err));
+    }
+  });
+}
+
+// src/client/repair-record-api.ts
+var PATH_PREFIX = "/api/repair-records";
+function buildCookieHeaders() {
+  const creds = readCredentials();
+  if (!creds) throw new APIError(2, "\u672A\u767B\u5F55\uFF0C\u8BF7\u8FD0\u884C: cs-cli auth login");
+  if (isTokenExpired(creds.expiresAt)) {
+    clearCredentials();
+    throw new APIError(2, "Token \u5DF2\u8FC7\u671F\uFF0C\u8BF7\u8FD0\u884C: cs-cli auth login");
+  }
+  return { Cookie: `auth_token=${creds.accessToken}` };
+}
+async function listRepairRecords(opts) {
+  const request = createRequest();
+  const query = {};
+  if (opts.issueId) query.issue_id = opts.issueId;
+  if (opts.agentId) query.agent_id = opts.agentId;
+  if (opts.workspaceId) query.workspace_id = opts.workspaceId;
+  if (opts.page) query.page = opts.page;
+  if (opts.pageSize) query.page_size = opts.pageSize;
+  return request(getCustomerAgentUrl(), PATH_PREFIX, {
+    method: "GET",
+    query,
+    headers: buildCookieHeaders(),
+    skipAuth: true
+  });
+}
+async function createRepairRecord(data) {
+  const request = createRequest();
+  return request(getCustomerAgentUrl(), PATH_PREFIX, {
+    method: "POST",
+    body: data,
+    headers: buildCookieHeaders(),
+    skipAuth: true
+  });
+}
+async function updateRepairRecord(recordId, data) {
+  const request = createRequest();
+  return request(getCustomerAgentUrl(), `${PATH_PREFIX}/${recordId}`, {
+    method: "PUT",
+    body: data,
+    headers: buildCookieHeaders(),
+    skipAuth: true
+  });
+}
+
+// src/commands/repair-record.ts
+function registerRepairRecordCommand(program2) {
+  const repairRecord = program2.command("repair-record").description("Issue \u4FEE\u590D\u8BB0\u5F55\u7BA1\u7406");
+  repairRecord.command("list").description("\u5217\u51FA\u4FEE\u590D\u8BB0\u5F55").option("--issue <issue_id>", "\u6309\u5DE5\u5355 ID \u7B5B\u9009").option("--agent <agent_id>", "\u6309 Agent ID \u7B5B\u9009").option("--workspace <workspace_id>", "\u6309\u5DE5\u4F5C\u7A7A\u95F4 ID \u7B5B\u9009").option("--page <number>", "\u9875\u7801", "1").option("--page-size <number>", "\u6BCF\u9875\u6570\u91CF", "20").action(async (opts) => {
+    try {
+      const data = await listRepairRecords({
+        issueId: opts.issue,
+        agentId: opts.agent,
+        workspaceId: opts.workspace,
+        page: Number(opts.page),
+        pageSize: Number(opts.pageSize)
+      });
+      formatOutput({ success: true, data }, program2.opts().table);
+    } catch (err) {
+      outputError(err.statusCode ?? 1, err.message);
+      process.exit(toExitCode(err));
+    }
+  });
+  repairRecord.command("create").description("\u521B\u5EFA\u4FEE\u590D\u8BB0\u5F55").requiredOption("--issue <issue_id>", "\u5DE5\u5355 ID").requiredOption("--agent <agent_id>", "Agent ID").requiredOption("--action <repair_action>", "\u4FEE\u590D\u52A8\u4F5C\u63CF\u8FF0").option("--agent-name <name>", "Agent \u540D\u79F0").option("--type <repair_type>", "\u4FEE\u590D\u7C7B\u578B").option("--status <repair_status>", "\u4FEE\u590D\u72B6\u6001: pending | success | failed | partial").option("--duration <ms>", "\u8017\u65F6\uFF08\u6BEB\u79D2\uFF09").option("--result <json>", "\u4FEE\u590D\u7ED3\u679C\uFF08JSON\uFF09").option("--workspace <workspace_id>", "\u5DE5\u4F5C\u7A7A\u95F4 ID").action(async (opts) => {
+    try {
+      const data = await createRepairRecord({
+        issue_id: opts.issue,
+        agent_id: opts.agent,
+        repair_action: opts.action,
+        agent_name: opts.agentName,
+        repair_type: opts.type,
+        repair_status: opts.status,
+        duration_ms: opts.duration ? Number(opts.duration) : void 0,
+        repair_result: opts.result ? JSON.parse(opts.result) : void 0,
+        workspace_id: opts.workspace
+      });
+      formatOutput({ success: true, data }, program2.opts().table);
+    } catch (err) {
+      outputError(err.statusCode ?? 1, err.message);
+      process.exit(toExitCode(err));
+    }
+  });
+  repairRecord.command("update").description("\u66F4\u65B0\u4FEE\u590D\u8BB0\u5F55").argument("<record_id>", "\u4FEE\u590D\u8BB0\u5F55 ID").requiredOption("--data <json>", "JSON \u6570\u636E\u6216 @\u6587\u4EF6\u8DEF\u5F84").action(async (recordId, opts) => {
+    try {
+      const body = parseDataOption(opts.data);
+      const data = await updateRepairRecord(recordId, body);
+      formatOutput({ success: true, data }, program2.opts().table);
+    } catch (err) {
+      outputError(err.statusCode ?? 1, err.message);
+      process.exit(toExitCode(err));
+    }
+  });
+}
+
 // src/bin.ts
 var program = new Command();
 program.name("cs-cli").description("AI \u5BA2\u670D CLI - Agent \u53CB\u597D").version("0.1.0").option("--table", "\u4EE5\u8868\u683C\u5F62\u5F0F\u8F93\u51FA\uFF08\u9ED8\u8BA4 JSON\uFF09", false).option("--workspace <id>", "\u8986\u76D6\u9ED8\u8BA4\u5DE5\u4F5C\u7A7A\u95F4 ID").option("--timeout <ms>", "\u8BF7\u6C42\u8D85\u65F6\u65F6\u95F4\uFF08\u6BEB\u79D2\uFF09", "20000");
@@ -1226,6 +1864,8 @@ registerChatHistoryCommand(program);
 registerFaqCommand(program);
 registerConversationCommand(program);
 registerDebugCommand(program);
+registerMonitorCommand(program);
+registerRepairRecordCommand(program);
 process.on("uncaughtException", (err) => {
   outputError(3, err.message);
   process.exit(3);

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@bty/customer-service-cli",
-  "version": "0.1.4",
+  "version": "0.1.6",
   "description": "AI Customer Service CLI - Agent friendly",
   "type": "module",
   "main": "./dist/bin.js",