@botonic/plugin-flow-builder 0.22.3 → 0.22.4-alpha.1

package/lib/esm/functions/conditional-queue-status.js

@@ -1,11 +1,15 @@
 import axios from 'axios';
-import { getFlowBuilderPlugin } from '../helpers';
 import { getWebpackEnvVar } from '../utils';
 const _HUBTYPE_API_URL_ = getWebpackEnvVar(
 // @ts-ignore
 typeof HUBTYPE_API_URL !== 'undefined' && HUBTYPE_API_URL, 'HUBTYPE_API_URL', 'https://api.hubtype.com');
-export async function conditionalQueueStatus({ request, queue_id, queue_name, }) {
-    const response = await axios.get(`${_HUBTYPE_API_URL_}/v1/queues/${queue_id}/availability/`, 
+export async function conditionalQueueStatus({ queue_id, }) {
+    const data = await getQueueAvailability(queue_id);
+    const isAvailable = data.available;
+    return isAvailable ? 'open' : 'closed';
+}
+export async function getQueueAvailability(queueId) {
+    const response = await axios.get(`${_HUBTYPE_API_URL_}/v1/queues/${queueId}/availability/`, 
     // TODO: Make it configurable in the future
     {
         params: {
@@ -14,16 +18,6 @@ export async function conditionalQueueStatus({ request, queue_id, queue_name, })
             check_available_agents: false,
         },
     });
-    const isAvailable = response.data.available;
-    const flowBuilderPlugin = getFlowBuilderPlugin(request.plugins);
-    if (flowBuilderPlugin.trackEvent) {
-        const eventName = `QUEUE_${isAvailable ? 'OPEN' : 'CLOSED'}`;
-        const args = {
-            queue_id,
-            queue_name,
-        };
-        await flowBuilderPlugin.trackEvent(request, eventName, args);
-    }
-    return isAvailable ? 'open' : 'closed';
+    return response.data;
 }
 //# sourceMappingURL=conditional-queue-status.js.map

package/lib/esm/functions/conditional-queue-status.js.map

@@ -1 +1 @@
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+{"version":3,"file":"conditional-queue-status.js","sourceRoot":"","sources":["../../../src/functions/conditional-queue-status.ts"],"names":[],"mappings":"AACA,OAAO,KAAK,MAAM,OAAO,CAAA;AAGzB,OAAO,EAAE,gBAAgB,EAAE,MAAM,UAAU,CAAA;AAE3C,MAAM,iBAAiB,GAAG,gBAAgB;AACxC,aAAa;AACb,OAAO,eAAe,KAAK,WAAW,IAAI,eAAe,EACzD,iBAAiB,EACjB,yBAAyB,CAC1B,CAAA;AAQD,MAAM,CAAC,KAAK,UAAU,sBAAsB,CAAC,EAC3C,QAAQ,GACmB;IAC3B,MAAM,IAAI,GAAG,MAAM,oBAAoB,CAAC,QAAQ,CAAC,CAAA;IACjD,MAAM,WAAW,GAAG,IAAI,CAAC,SAAS,CAAA;IAClC,OAAO,WAAW,CAAC,CAAC,CAAC,MAAM,CAAC,CAAC,CAAC,QAAQ,CAAA;AACxC,CAAC;AAWD,MAAM,CAAC,KAAK,UAAU,oBAAoB,CACxC,OAAe;IAEf,MAAM,QAAQ,GAAG,MAAM,KAAK,CAAC,GAAG,CAC9B,GAAG,iBAAiB,cAAc,OAAO,gBAAgB;IACzD,2CAA2C;IAC3C;QACE,MAAM,EAAE;YACN,oBAAoB,EAAE,IAAI;YAC1B,mBAAmB,EAAE,KAAK;YAC1B,sBAAsB,EAAE,KAAK;SAC9B;KACF,CACF,CAAA;IACD,OAAO,QAAQ,CAAC,IAAI,CAAA;AACtB,CAAC"}

package/lib/esm/functions/index.js

@@ -2,7 +2,6 @@ import { conditionalProvider } from './conditional-provider';
 import { conditionalQueueStatus } from './conditional-queue-status';
 export const DEFAULT_FUNCTIONS = {
     // TODO: Rename api action name
-    // 'conditional-queue-status': conditionalQueueStatus,
     'check-queue-status': conditionalQueueStatus,
     'get-channel-type': conditionalProvider,
 };

package/lib/esm/functions/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../../src/functions/index.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,mBAAmB,EAAE,MAAM,wBAAwB,CAAA;AAC5D,OAAO,EAAE,sBAAsB,EAAE,MAAM,4BAA4B,CAAA;AAEnE,MAAM,CAAC,MAAM,iBAAiB,GAAG;IAC/B,+BAA+B;IAC/B,oBAAoB,EAAE,sBAAsB;IAC5C,kBAAkB,EAAE,mBAAmB;CACxC,CAAA"}

package/lib/esm/helpers.d.ts

@@ -1,7 +1,5 @@
 import { Plugin } from '@botonic/core';
-import { HtHandoffNode, HtNodeWithContent } from './content-fields/hubtype-fields';
 import BotonicPluginFlowBuilder from './index';
 export declare function getFlowBuilderPlugin(plugins: {
     [id: string]: Plugin;
 }): BotonicPluginFlowBuilder;
-export declare function isHandoffNode(node: HtNodeWithContent): node is HtHandoffNode;

package/lib/esm/helpers.js

@@ -1,4 +1,3 @@
-import { HtNodeWithContentType, } from './content-fields/hubtype-fields';
 const FLOW_BUILDER_PLUGIN_NAME = 'BotonicPluginFlowBuilder';
 export function getFlowBuilderPlugin(plugins) {
     const flowBuilderPlugin = Object.values(plugins).find(
@@ -8,7 +7,4 @@ export function getFlowBuilderPlugin(plugins) {
         throw new Error(`You must include '@botonic/plugin-flow-builder' in your plugins file.`);
     return flowBuilderPlugin;
 }
-export function isHandoffNode(node) {
-    return node.type === HtNodeWithContentType.HANDOFF;
-}
 //# sourceMappingURL=helpers.js.map

package/lib/esm/helpers.js.map

@@ -1 +1 @@
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+{"version":3,"file":"helpers.js","sourceRoot":"","sources":["../../src/helpers.ts"],"names":[],"mappings":"AAIA,MAAM,wBAAwB,GAAG,0BAA0B,CAAA;AAE3D,MAAM,UAAU,oBAAoB,CAAC,OAEpC;IACC,MAAM,iBAAiB,GAAG,MAAM,CAAC,MAAM,CAAC,OAAO,CAAC,CAAC,IAAI;IACnD,aAAa;IACb,MAAM,CAAC,EAAE,CAAC,MAAM,CAAC,IAAI,CAAC,QAAQ,CAAC,wBAAwB,CAAC,CAC7B,CAAA;IAC7B,IAAI,CAAC,iBAAiB;QACpB,MAAM,IAAI,KAAK,CACb,uEAAuE,CACxE,CAAA;IACH,OAAO,iBAAiB,CAAA;AAC1B,CAAC"}

package/lib/esm/index.d.ts

@@ -1,8 +1,8 @@
-import { Plugin, PluginPostRequest, PluginPreRequest, Session } from '@botonic/core';
+import { Plugin, PluginPreRequest, Session } from '@botonic/core';
 import { ActionRequest } from '@botonic/react';
 import { FlowBuilderApi } from './api';
 import { FlowContent } from './content-fields';
-import { HtFunctionNode, HtHandoffNode, HtNodeWithContent } from './content-fields/hubtype-fields';
+import { HtFunctionNode, HtNodeWithContent } from './content-fields/hubtype-fields';
 import { BotonicPluginFlowBuilderOptions } from './types';
 export default class BotonicPluginFlowBuilder implements Plugin {
     readonly options: BotonicPluginFlowBuilderOptions;
@@ -16,11 +16,9 @@ export default class BotonicPluginFlowBuilder implements Plugin {
     trackEvent?: (request: ActionRequest, eventName: string, args?: Record<string, any>) => Promise<void>;
     constructor(options: BotonicPluginFlowBuilderOptions);
     pre(request: PluginPreRequest): Promise<void>;
-    post(_request: PluginPostRequest): Promise<void>;
-    getContents(nodeOrId: HtNodeWithContent | string, locale: string, prevContents?: FlowContent[]): Promise<{
-        contents: FlowContent[];
-        handoffNode?: HtHandoffNode;
-    }>;
+    getContentsByCode(code: string, locale: string, prevContents?: FlowContent[]): Promise<FlowContent[]>;
+    getContentsById(id: string, locale: string, prevContents?: FlowContent[]): Promise<FlowContent[]>;
+    getContentsByNode(node: HtNodeWithContent, locale: string, prevContents?: FlowContent[]): Promise<FlowContent[]>;
     private getFlowContent;
     callFunction(functionNode: HtFunctionNode, locale: string): Promise<string>;
 }

package/lib/esm/index.js

@@ -1,8 +1,7 @@
 import { FlowBuilderApi } from './api';
-import { FlowCarousel, FlowImage, FlowText, FlowVideo, FlowWhatsappButtonList, } from './content-fields';
+import { FlowCarousel, FlowHandoff, FlowImage, FlowText, FlowVideo, FlowWhatsappButtonList, } from './content-fields';
 import { HtNodeWithContentType, } from './content-fields/hubtype-fields';
 import { DEFAULT_FUNCTIONS } from './functions';
-import { isHandoffNode } from './helpers';
 import { resolveGetAccessToken } from './utils';
 export default class BotonicPluginFlowBuilder {
     constructor(options) {
@@ -23,26 +22,29 @@ export default class BotonicPluginFlowBuilder {
             accessToken: this.getAccessToken(request.session),
         });
     }
-    async post(_request) { }
-    async getContents(nodeOrId, locale, prevContents) {
+    getContentsByCode(code, locale, prevContents) {
+        const node = this.cmsApi.getNodeByCode(code);
+        return this.getContentsByNode(node, locale, prevContents);
+    }
+    async getContentsById(id, locale, prevContents) {
+        const node = this.cmsApi.getNodeById(id);
+        return this.getContentsByNode(node, locale, prevContents);
+    }
+    async getContentsByNode(node, locale, prevContents) {
         const contents = prevContents || [];
-        let node = nodeOrId;
-        if (typeof nodeOrId === 'string') {
-            node = this.cmsApi.getNodeById(nodeOrId);
-        }
-        const content = await this.getFlowContent(node, locale);
+        const content = this.getFlowContent(node, locale);
         if (node.type === HtNodeWithContentType.FUNCTION) {
             const targetId = await this.callFunction(node, locale);
-            return this.getContents(targetId, locale, contents);
+            return this.getContentsById(targetId, locale, contents);
         }
         else {
             if (content)
                 contents.push(content);
             // TODO: prevent infinite recursive calls
             if (node.follow_up)
-                return this.getContents(node.follow_up.id, locale, contents);
+                return this.getContentsById(node.follow_up.id, locale, contents);
         }
-        return { contents, handoffNode: isHandoffNode(node) ? node : undefined };
+        return contents;
     }
     getFlowContent(hubtypeContent, locale) {
         switch (hubtypeContent.type) {
@@ -56,6 +58,8 @@ export default class BotonicPluginFlowBuilder {
                 return FlowVideo.fromHubtypeCMS(hubtypeContent, locale);
             case HtNodeWithContentType.WHATSAPP_BUTTON_LIST:
                 return FlowWhatsappButtonList.fromHubtypeCMS(hubtypeContent, locale);
+            case HtNodeWithContentType.HANDOFF:
+                return FlowHandoff.fromHubtypeCMS(hubtypeContent, locale, this.cmsApi);
             default:
                 return undefined;
         }
@@ -67,7 +71,7 @@ export default class BotonicPluginFlowBuilder {
             .find(arg => arg.locale === locale)) === null || _a === void 0 ? void 0 : _a.values.map(value => ({ [value.name]: value.value }))) || [];
         const args = Object.assign({
             request: this.currentRequest,
-            results: [functionNode.content.result_mapping.map(r => r.result)],
+            results: functionNode.content.result_mapping.map(r => r.result),
         }, ...nameValues);
         const functionResult = await this.functions[functionNode.content.action](args);
         // TODO define result_mapping per locale??

package/lib/esm/index.js.map

@@ -1 +1 @@
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+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../src/index.ts"],"names":[],"mappings":"AAGA,OAAO,EAAE,cAAc,EAAE,MAAM,OAAO,CAAA;AACtC,OAAO,EACL,YAAY,EAEZ,WAAW,EACX,SAAS,EACT,QAAQ,EACR,SAAS,EACT,sBAAsB,GACvB,MAAM,kBAAkB,CAAA;AACzB,OAAO,EAKL,qBAAqB,GACtB,MAAM,iCAAiC,CAAA;AACxC,OAAO,EAAE,iBAAiB,EAAE,MAAM,aAAa,CAAA;AAE/C,OAAO,EAAE,qBAAqB,EAAE,MAAM,SAAS,CAAA;AAE/C,MAAM,CAAC,OAAO,OAAO,wBAAwB;IAc3C,YAAqB,OAAwC;QAAxC,YAAO,GAAP,OAAO,CAAiC;QAC3D,IAAI,CAAC,OAAO,GAAG,OAAO,CAAC,OAAO,CAAA;QAC9B,IAAI,CAAC,IAAI,GAAG,OAAO,CAAC,IAAI,CAAA;QACxB,IAAI,CAAC,SAAS,GAAG,OAAO,CAAC,SAAS,CAAA;QAClC,IAAI,CAAC,cAAc,GAAG,qBAAqB,CAAC,OAAO,CAAC,CAAA;QACpD,IAAI,CAAC,UAAU,GAAG,OAAO,CAAC,UAAU,CAAA;QACpC,MAAM,eAAe,GAAG,OAAO,CAAC,eAAe,IAAI,EAAE,CAAA;QACrD,IAAI,CAAC,SAAS,mCAAQ,iBAAiB,GAAK,eAAe,CAAE,CAAA;IAC/D,CAAC;IAED,KAAK,CAAC,GAAG,CAAC,OAAyB;QACjC,IAAI,CAAC,cAAc,GAAG,OAAO,CAAA;QAC7B,IAAI,CAAC,MAAM,GAAG,MAAM,cAAc,CAAC,MAAM,CAAC;YACxC,GAAG,EAAE,IAAI,CAAC,OAAO;YACjB,IAAI,EAAE,IAAI,CAAC,IAAI;YACf,WAAW,EAAE,IAAI,CAAC,cAAc,CAAC,OAAO,CAAC,OAAO,CAAC;SAClD,CAAC,CAAA;IACJ,CAAC;IAED,iBAAiB,CACf,IAAY,EACZ,MAAc,EACd,YAA4B;QAE5B,MAAM,IAAI,GAAG,IAAI,CAAC,MAAM,CAAC,aAAa,CAAC,IAAI,CAAsB,CAAA;QACjE,OAAO,IAAI,CAAC,iBAAiB,CAAC,IAAI,EAAE,MAAM,EAAE,YAAY,CAAC,CAAA;IAC3D,CAAC;IAED,KAAK,CAAC,eAAe,CACnB,EAAU,EACV,MAAc,EACd,YAA4B;QAE5B,MAAM,IAAI,GAAG,IAAI,CAAC,MAAM,CAAC,WAAW,CAAC,EAAE,CAAsB,CAAA;QAC7D,OAAO,IAAI,CAAC,iBAAiB,CAAC,IAAI,EAAE,MAAM,EAAE,YAAY,CAAC,CAAA;IAC3D,CAAC;IAED,KAAK,CAAC,iBAAiB,CACrB,IAAuB,EACvB,MAAc,EACd,YAA4B;QAE5B,MAAM,QAAQ,GAAG,YAAY,IAAI,EAAE,CAAA;QAEnC,MAAM,OAAO,GAAG,IAAI,CAAC,cAAc,CAAC,IAAI,EAAE,MAAM,CAAC,CAAA;QAEjD,IAAI,IAAI,CAAC,IAAI,KAAK,qBAAqB,CAAC,QAAQ,EAAE;YAChD,MAAM,QAAQ,GAAG,MAAM,IAAI,CAAC,YAAY,CAAC,IAAI,EAAE,MAAM,CAAC,CAAA;YACtD,OAAO,IAAI,CAAC,eAAe,CAAC,QAAQ,EAAE,MAAM,EAAE,QAAQ,CAAC,CAAA;SACxD;aAAM;YACL,IAAI,OAAO;gBAAE,QAAQ,CAAC,IAAI,CAAC,OAAO,CAAC,CAAA;YACnC,yCAAyC;YAEzC,IAAI,IAAI,CAAC,SAAS;gBAChB,OAAO,IAAI,CAAC,eAAe,CAAC,IAAI,CAAC,SAAS,CAAC,EAAE,EAAE,MAAM,EAAE,QAAQ,CAAC,CAAA;SACnE;QAED,OAAO,QAAQ,CAAA;IACjB,CAAC;IAEO,cAAc,CACpB,cAA+B,EAC/B,MAAc;QAEd,QAAQ,cAAc,CAAC,IAAI,EAAE;YAC3B,KAAK,qBAAqB,CAAC,IAAI;gBAC7B,OAAO,QAAQ,CAAC,cAAc,CAAC,cAAc,EAAE,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,CAAA;YACrE,KAAK,qBAAqB,CAAC,KAAK;gBAC9B,OAAO,SAAS,CAAC,cAAc,CAAC,cAAc,EAAE,MAAM,CAAC,CAAA;YACzD,KAAK,qBAAqB,CAAC,QAAQ;gBACjC,OAAO,YAAY,CAAC,cAAc,CAAC,cAAc,EAAE,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,CAAA;YACzE,KAAK,qBAAqB,CAAC,KAAK;gBAC9B,OAAO,SAAS,CAAC,cAAc,CAAC,cAAc,EAAE,MAAM,CAAC,CAAA;YACzD,KAAK,qBAAqB,CAAC,oBAAoB;gBAC7C,OAAO,sBAAsB,CAAC,cAAc,CAAC,cAAc,EAAE,MAAM,CAAC,CAAA;YACtE,KAAK,qBAAqB,CAAC,OAAO;gBAChC,OAAO,WAAW,CAAC,cAAc,CAAC,cAAc,EAAE,MAAM,EAAE,IAAI,CAAC,MAAM,CAAC,CAAA;YACxE;gBACE,OAAO,SAAS,CAAA;SACnB;IACH,CAAC;IAED,KAAK,CAAC,YAAY,CAChB,YAA4B,EAC5B,MAAc;;QAEd,MAAM,cAAc,GAAG,YAAY,CAAC,EAAE,CAAA;QACtC,MAAM,UAAU,GACd,CAAA,MAAA,YAAY,CAAC,OAAO,CAAC,SAAS;aAC3B,IAAI,CAAC,GAAG,CAAC,EAAE,CAAC,GAAG,CAAC,MAAM,KAAK,MAAM,CAAC,0CACjC,MAAM,CAAC,GAAG,CAAC,KAAK,CAAC,EAAE,CAAC,CAAC,EAAE,CAAC,KAAK,CAAC,IAAI,CAAC,EAAE,KAAK,CAAC,KAAK,EAAE,CAAC,CAAC,KAAI,EAAE,CAAA;QAEhE,MAAM,IAAI,GAAG,MAAM,CAAC,MAAM,CACxB;YACE,OAAO,EAAE,IAAI,CAAC,cAAc;YAC5B,OAAO,EAAE,YAAY,CAAC,OAAO,CAAC,cAAc,CAAC,GAAG,CAAC,CAAC,CAAC,EAAE,CAAC,CAAC,CAAC,MAAM,CAAC;SAChE,EACD,GAAG,UAAU,CACd,CAAA;QACD,MAAM,cAAc,GAAG,MAAM,IAAI,CAAC,SAAS,CAAC,YAAY,CAAC,OAAO,CAAC,MAAM,CAAC,CACtE,IAAI,CACL,CAAA;QACD,0CAA0C;QAC1C,MAAM,MAAM,GAAG,YAAY,CAAC,OAAO,CAAC,cAAc,CAAC,IAAI,CACrD,CAAC,CAAC,EAAE,CAAC,CAAC,CAAC,MAAM,KAAK,cAAc,CACjC,CAAA;QACD,IAAI,CAAC,CAAA,MAAM,aAAN,MAAM,uBAAN,MAAM,CAAE,MAAM,CAAA,EAAE;YACnB,MAAM,IAAI,KAAK,CACb,wDAAwD,cAAc,EAAE,CACzE,CAAA;SACF;QACD,OAAO,MAAM,CAAC,MAAM,CAAC,EAAE,CAAA;IACzB,CAAC;CACF;AAED,cAAc,UAAU,CAAA"}

package/lib/esm/types.js.map

@@ -1 +1 @@
-{"version":3,"file":"types.js","sourceRoot":"","sources":["../../src/types.ts"],"names":[],"mappings":"AAyBA,MAAM,CAAN,IAAY,kBAGX;AAHD,WAAY,kBAAkB;IAC5B,+CAAyB,CAAA;IACzB,iDAA2B,CAAA;AAC7B,CAAC,EAHW,kBAAkB,KAAlB,kBAAkB,QAG7B"}
+{"version":3,"file":"types.js","sourceRoot":"","sources":["../../src/types.ts"],"names":[],"mappings":"AAwBA,MAAM,CAAN,IAAY,kBAGX;AAHD,WAAY,kBAAkB;IAC5B,+CAAyB,CAAA;IACzB,iDAA2B,CAAA;AAC7B,CAAC,EAHW,kBAAkB,KAAlB,kBAAkB,QAG7B"}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@botonic/plugin-flow-builder",
-  "version": "0.22.3",
+  "version": "0.22.4-alpha.1",
   "main": "./lib/cjs/index.js",
   "module": "./lib/esm/index.js",
   "description": "Use Flow Builder to show your contents",
@@ -48,6 +48,7 @@
   "dependencies": {
     "@babel/runtime": "^7.21.0",
     "@botonic/react": "^0.22.2",
+    "@botonic/plugin-hubtype-analytics": "0.22.0-alpha.5",
     "axios": "^1.3.6"
   }
 }

package/src/action/index.tsx

@@ -0,0 +1,104 @@
+import {
+  EventBotFaq,
+  EventFallback,
+  EventName,
+} from '@botonic/plugin-hubtype-analytics/lib/cjs/types'
+import { ActionRequest, Multichannel, RequestContext } from '@botonic/react'
+import React from 'react'
+
+import { FlowBuilderApi } from '../api'
+import { FlowContent, FlowHandoff } from '../content-fields'
+import { HtNodeWithContent } from '../content-fields/hubtype-fields'
+import { getFlowBuilderPlugin } from '../helpers'
+import { trackEvent } from './tracking'
+import { getNodeByUserInput } from './user-input'
+
+type FlowBuilderActionProps = {
+  contents: FlowContent[]
+}
+
+export class FlowBuilderAction extends React.Component<FlowBuilderActionProps> {
+  static contextType = RequestContext
+
+  static async botonicInit(
+    request: ActionRequest
+  ): Promise<FlowBuilderActionProps> {
+    const flowBuilderPlugin = getFlowBuilderPlugin(request.plugins)
+    const locale = flowBuilderPlugin.getLocale(request.session)
+
+    const targetNode = await getTargetNode(
+      flowBuilderPlugin.cmsApi,
+      locale,
+      request
+    )
+
+    const contents = await flowBuilderPlugin.getContentsByNode(
+      targetNode,
+      locale
+    )
+
+    const renderContents = contents.filter(async content => {
+      if (content instanceof FlowHandoff) {
+        await content.doHandoff(request)
+        return false
+      }
+      return true
+    })
+
+    return { contents: renderContents }
+  }
+
+  render(): JSX.Element | JSX.Element[] {
+    const { contents } = this.props
+    return contents.map(content => content.toBotonic(content.id))
+  }
+}
+
+export class FlowBuilderMultichannelAction extends FlowBuilderAction {
+  render(): JSX.Element | JSX.Element[] {
+    const { contents } = this.props
+    return (
+      <Multichannel text={{ buttonsAsText: false }}>
+        {contents.map(content => content.toBotonic(content.id))}
+      </Multichannel>
+    )
+  }
+}
+
+async function getTargetNode(
+  cmsApi: FlowBuilderApi,
+  locale: string,
+  request: ActionRequest
+) {
+  const contentId = request.input.payload
+  let targetNode: HtNodeWithContent | undefined
+  if (!contentId) {
+    targetNode = await getNodeByUserInput(cmsApi, locale, request)
+  } else {
+    targetNode = cmsApi.getNodeById(contentId) as HtNodeWithContent
+  }
+  if (targetNode) {
+    const event: EventBotFaq = {
+      event_type: EventName.botFaq,
+      event_data: {
+        faq_name: targetNode.code,
+      },
+    }
+    await trackEvent(request, event)
+    return targetNode
+  }
+  return await getFallbackNode(cmsApi, request)
+}
+
+async function getFallbackNode(cmsApi: FlowBuilderApi, request: ActionRequest) {
+  const isFirstFallbackOption =
+    request.session.user.extra_data.isFirstFallbackOption || true
+  const fallbackNode = cmsApi.getFallbackNode(isFirstFallbackOption)
+  request.session.user.extra_data.isFirstFallbackOption = !isFirstFallbackOption
+
+  const event: EventFallback = {
+    event_type: EventName.fallback,
+  }
+  await trackEvent(request, event)
+  return fallbackNode
+}

package/src/action/intent.ts

@@ -0,0 +1,48 @@
+import {
+  EventBotAiModel,
+  EventName,
+} from '@botonic/plugin-hubtype-analytics/lib/cjs/types'
+import { ActionRequest } from '@botonic/react'
+
+import { FlowBuilderApi } from '../api'
+import {
+  HtIntentNode,
+  HtNodeWithContent,
+} from '../content-fields/hubtype-fields'
+import { trackEvent } from './tracking'
+
+export async function getNodeByIntent(
+  cmsApi: FlowBuilderApi,
+  locale: string,
+  request: ActionRequest
+) {
+  const intentNode = cmsApi.getIntentNode(request.input, locale)
+  const eventBotAiModel: EventBotAiModel = {
+    event_type: EventName.botAiModel,
+    event_data: {
+      intent: request.input.intent as string,
+      confidence: request.input.confidence as number,
+      confidence_successful: true,
+    },
+  }
+  if (isIntentValid(intentNode, request, cmsApi) && intentNode?.target?.id) {
+    await trackEvent(request, eventBotAiModel)
+    return cmsApi.getNodeById<HtNodeWithContent>(intentNode.target.id)
+  } else {
+    eventBotAiModel.event_data.confidence_successful = false
+    await trackEvent(request, eventBotAiModel)
+    return undefined
+  }
+}
+
+function isIntentValid(
+  intentNode: HtIntentNode | undefined,
+  request: ActionRequest,
+  cmsApi: FlowBuilderApi
+) {
+  return (
+    intentNode &&
+    request.input.confidence &&
+    cmsApi.hasMetConfidenceThreshold(intentNode, request.input.confidence)
+  )
+}

package/src/action/keyword.ts

@@ -0,0 +1,28 @@
+import {
+  EventBotKeywordModel,
+  EventName,
+} from '@botonic/plugin-hubtype-analytics/lib/cjs/types'
+import { ActionRequest } from '@botonic/react'
+
+import { FlowBuilderApi } from '../api'
+import { trackEvent } from './tracking'
+
+export async function getNodeByKeyword(
+  cmsApi: FlowBuilderApi,
+  locale: string,
+  request: ActionRequest,
+  userInput: string
+) {
+  const keywordNode = cmsApi.getNodeByKeyword(userInput, locale)
+  const eventBotKeywordModel: EventBotKeywordModel = {
+    event_type: EventName.botKeywordsModel,
+    event_data: {
+      confidence_successful: true,
+    },
+  }
+  if (keywordNode) {
+    await trackEvent(request, eventBotKeywordModel)
+    return keywordNode
+  }
+  return undefined
+}

package/src/action/tracking.ts

@@ -0,0 +1,12 @@
+import { HtEventProps } from '@botonic/plugin-hubtype-analytics/lib/cjs/types'
+import { ActionRequest } from '@botonic/react'
+
+import { getFlowBuilderPlugin } from '../helpers'
+
+export async function trackEvent(request: ActionRequest, event: HtEventProps) {
+  const flowBuilderPlugin = getFlowBuilderPlugin(request.plugins)
+  if (flowBuilderPlugin.trackEvent) {
+    await flowBuilderPlugin.trackEvent(request, event.event_type, event)
+  }
+  return
+}

package/src/action/user-input.ts

@@ -0,0 +1,40 @@
+import {
+  EventBotStart,
+  EventName,
+} from '@botonic/plugin-hubtype-analytics/lib/cjs/types'
+import { ActionRequest } from '@botonic/react'
+
+import { FlowBuilderApi } from '../api'
+import { HtNodeWithContent } from '../content-fields/hubtype-fields'
+import { getNodeByIntent } from './intent'
+import { getNodeByKeyword } from './keyword'
+import { trackEvent } from './tracking'
+
+export async function getNodeByUserInput(
+  cmsApi: FlowBuilderApi,
+  locale: string,
+  request: ActionRequest
+): Promise<HtNodeWithContent | undefined> {
+  if (request.session.is_first_interaction) {
+    const startNode = cmsApi.getStartNode()
+    const event: EventBotStart = {
+      event_type: EventName.botStart,
+    }
+    await trackEvent(request, event)
+    return startNode
+  }
+
+  if (request.input.data) {
+    const nodeByIntent = await getNodeByIntent(cmsApi, locale, request)
+    if (nodeByIntent) return nodeByIntent
+
+    const keywordNode = await getNodeByKeyword(
+      cmsApi,
+      locale,
+      request,
+      request.input.data
+    )
+    if (keywordNode) return keywordNode
+  }
+  return undefined
+}

package/src/api.ts

@@ -78,24 +78,16 @@ export class FlowBuilderApi {
       : this.getNodeById(fallbackSecondMessage.id)
   }
 
-  getNodeByIntent(input: Input, locale: string): HtNodeWithContent | undefined {
+  getIntentNode(input: Input, locale: string): HtIntentNode | undefined {
     try {
-      const intents = this.flow.nodes.filter(
+      const intentsNodes = this.flow.nodes.filter(
         node => node.type === HtNodeWithContentType.INTENT
       ) as HtIntentNode[]
       const inputIntent = input.intent
-      const inputConfidence = input.confidence
       if (inputIntent) {
-        const matchedIntentNode = intents.find(
+        return intentsNodes.find(
           node =>
-            inputIntent &&
-            this.hasIntent(node, inputIntent, locale) &&
-            inputConfidence &&
-            this.hasMetConfidenceThreshold(node, inputConfidence)
-        )
-        return (
-          matchedIntentNode?.target &&
-          this.getNodeById<HtNodeWithContent>(matchedIntentNode?.target.id)
+            inputIntent && this.nodeContainsIntent(node, inputIntent, locale)
         )
       }
     } catch (error) {
@@ -105,7 +97,7 @@ export class FlowBuilderApi {
     return undefined
   }
 
-  private hasIntent(
+  private nodeContainsIntent(
     node: HtIntentNode,
     intent: string,
     locale: string
@@ -115,7 +107,7 @@ export class FlowBuilderApi {
     )
   }
 
-  private hasMetConfidenceThreshold(
+  hasMetConfidenceThreshold(
     node: HtIntentNode,
     predictedConfidence: number
   ): boolean {

package/src/content-fields/content-fields-base.ts

@@ -1,5 +1,6 @@
 import {
   HtMediaFileLocale,
+  HtQueueLocale,
   HtTextLocale,
   HtVideoLocale,
 } from './hubtype-fields'
@@ -21,4 +22,11 @@ export abstract class ContentFieldsBase {
     const result = video.find(v => v.locale === locale)
     return result?.url ?? ''
   }
+
+  static getQueueByLocale(
+    locale: string,
+    queues: HtQueueLocale[]
+  ): HtQueueLocale | undefined {
+    return queues.find(queue => queue.locale === locale)
+  }
 }

package/src/content-fields/flow-handoff.tsx

@@ -0,0 +1,106 @@
+import { HandOffBuilder } from '@botonic/core'
+import {
+  EventHandoffSuccess,
+  EventName,
+} from '@botonic/plugin-hubtype-analytics/lib/cjs/types'
+import { ActionRequest } from '@botonic/react'
+import React from 'react'
+
+import { trackEvent } from '../action/tracking'
+import { FlowBuilderApi } from '../api'
+import { getQueueAvailability } from '../functions/conditional-queue-status'
+import { ContentFieldsBase } from './content-fields-base'
+import {
+  HtCarouselNode,
+  HtHandoffNode,
+  HtImageNode,
+  HtPayloadNode,
+  HtQueueLocale,
+  HtTextNode,
+  HtVideoNode,
+  HtWhatsappButtonListNode,
+} from './hubtype-fields'
+
+type HtAfterHandoff =
+  | HtTextNode
+  | HtImageNode
+  | HtVideoNode
+  | HtCarouselNode
+  | HtWhatsappButtonListNode
+
+export class FlowHandoff extends ContentFieldsBase {
+  public code: string
+  public queue?: HtQueueLocale
+  public onFinishPayload?: string
+  public handoffAutoAssign: boolean
+
+  static fromHubtypeCMS(
+    cmsHandoff: HtHandoffNode,
+    locale: string,
+    cmsApi: FlowBuilderApi
+  ): FlowHandoff {
+    const newHandoff = new FlowHandoff(cmsHandoff.id)
+    newHandoff.code = cmsHandoff.code
+    newHandoff.queue = this.getQueueByLocale(locale, cmsHandoff.content.queue)
+    newHandoff.onFinishPayload = this.getOnFinishPayload(
+      cmsHandoff,
+      locale,
+      cmsApi
+    )
+    newHandoff.handoffAutoAssign = cmsHandoff.content.has_auto_assign
+
+    return newHandoff
+  }
+
+  private static getOnFinishPayload(
+    cmsHandoff: HtHandoffNode,
+    locale: string,
+    cmsApi: FlowBuilderApi
+  ): string | undefined {
+    if (cmsHandoff.target?.id) {
+      const handoffTargetNode = cmsApi.getNodeById<HtAfterHandoff>(
+        cmsHandoff.target?.id
+      )
+      if (handoffTargetNode?.id) return handoffTargetNode?.id
+    }
+
+    const payloadId = cmsHandoff.content.payload.find(
+      payload => payload.locale === locale
+    )?.id
+
+    if (!payloadId) return undefined
+
+    const actionPayload = cmsApi.getNodeById(payloadId)
+
+    return (actionPayload as HtPayloadNode).content.payload
+  }
+
+  async doHandoff(request: ActionRequest) {
+    // @ts-ignore
+    const handOffBuilder = new HandOffBuilder(request.session)
+    handOffBuilder.withAutoAssignOnWaiting(this.handoffAutoAssign)
+    if (this.onFinishPayload) {
+      handOffBuilder.withOnFinishPayload(this.onFinishPayload)
+    }
+    if (this.queue) {
+      const availabilityData = await getQueueAvailability(this.queue.id)
+      const event: EventHandoffSuccess = {
+        event_type: EventName.handoffSuccess,
+        event_data: {
+          queue_open: availabilityData.open,
+          available_agents: availabilityData.available_agents > 0,
+          threshold_reached:
+            availabilityData.availability_threshold_waiting_cases > 0,
+        },
+      }
+      await trackEvent(request, event)
+
+      handOffBuilder.withQueue(this.queue.id)
+      await handOffBuilder.handOff()
+    }
+  }
+
+  toBotonic(): JSX.Element {
+    return <></>
+  }
+}

package/src/content-fields/index.ts

@@ -1,4 +1,5 @@
 import { FlowCarousel } from './flow-carousel'
+import { FlowHandoff } from './flow-handoff'
 import { FlowImage } from './flow-image'
 import { FlowText } from './flow-text'
 import { FlowVideo } from './flow-video'
@@ -8,6 +9,7 @@ export { ContentFieldsBase } from './content-fields-base'
 export { FlowButton } from './flow-button'
 export { FlowElement } from './flow-element'
 export { FlowCarousel, FlowImage, FlowText, FlowVideo, FlowWhatsappButtonList }
+export { FlowHandoff } from './flow-handoff'
 
 export type FlowContent =
   | FlowCarousel
@@ -15,3 +17,4 @@ export type FlowContent =
   | FlowText
   | FlowVideo
   | FlowWhatsappButtonList
+  | FlowHandoff