@botonic/core 0.40.0 → 0.41.0-alpha.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/lib/cjs/handoff.d.ts +14 -6
- package/lib/cjs/handoff.js +7 -1
- package/lib/cjs/handoff.js.map +1 -1
- package/lib/cjs/models/ai-agents.d.ts +7 -1
- package/lib/cjs/models/hubtype-analytics.d.ts +21 -1
- package/lib/cjs/models/hubtype-analytics.js +2 -1
- package/lib/cjs/models/hubtype-analytics.js.map +1 -1
- package/lib/cjs/models/legacy-types.d.ts +2 -1
- package/lib/cjs/models/legacy-types.js +1 -0
- package/lib/cjs/models/legacy-types.js.map +1 -1
- package/lib/esm/handoff.d.ts +14 -6
- package/lib/esm/handoff.js +8 -2
- package/lib/esm/handoff.js.map +1 -1
- package/lib/esm/models/ai-agents.d.ts +7 -1
- package/lib/esm/models/hubtype-analytics.d.ts +21 -1
- package/lib/esm/models/hubtype-analytics.js +1 -0
- package/lib/esm/models/hubtype-analytics.js.map +1 -1
- package/lib/esm/models/legacy-types.d.ts +2 -1
- package/lib/esm/models/legacy-types.js +1 -0
- package/lib/esm/models/legacy-types.js.map +1 -1
- package/package.json +3 -5
- package/src/handoff.ts +29 -9
- package/src/models/ai-agents.ts +8 -1
- package/src/models/hubtype-analytics.ts +23 -1
- package/src/models/legacy-types.ts +1 -0
package/lib/cjs/handoff.d.ts
CHANGED
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@@ -19,9 +19,18 @@ export type HandoffExtraData = {
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url?: string;
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location?: string;
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};
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-
interface BotEventData {
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-
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-
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export interface BotEventData {
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flowId: string;
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flowName: string;
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flowNodeId: string;
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flowNodeContentId: string;
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}
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export interface FormattedBotEventData {
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format_version: number;
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flow_id: string;
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flow_name: string;
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flow_node_id: string;
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flow_node_content_id: string;
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}
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export declare enum HelpdeskEvent {
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StatusChanged = "status_changed",
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@@ -44,7 +53,7 @@ export declare class HandOffBuilder {
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_autoIdleMessage: string;
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_shadowing: boolean;
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_extraData: HandoffExtraData;
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_bot_event:
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_bot_event: FormattedBotEventData;
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_subscribeHelpdeskEvents: HelpdeskEvent[];
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constructor(session: Session);
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withQueue(queueNameOrId: string): this;
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@@ -79,7 +88,7 @@ export interface HubtypeHandoffParams {
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shadowing?: boolean;
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on_finish?: string;
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case_extra_data?: HandoffExtraData;
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-
bot_event?:
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bot_event?: FormattedBotEventData;
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subscribe_helpdesk_events?: HelpdeskEvent[];
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}
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export declare function storeCaseRating(session: Session, rating: number, context?: any): Promise<{
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@@ -99,4 +108,3 @@ export declare function getAgentVacationRanges(session: Session, { agentId, agen
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}>;
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export declare function cancelHandoff(session: Session, typification?: string | null): void;
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export declare function deleteUser(session: Session): void;
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-
export {};
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package/lib/cjs/handoff.js
CHANGED
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@@ -89,7 +89,13 @@ class HandOffBuilder {
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return this;
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}
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withBotEvent(botEvent) {
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this._bot_event =
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this._bot_event = {
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format_version: models_1.EVENT_FORMAT_VERSION,
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flow_id: botEvent.flowId,
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flow_name: botEvent.flowName,
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flow_node_id: botEvent.flowNodeId,
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flow_node_content_id: botEvent.flowNodeContentId,
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};
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return this;
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}
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withSubscribeHelpdeskEvents(events) {
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package/lib/cjs/handoff.js.map
CHANGED
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@@ -1 +1 @@
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1
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-
{"version":3,"file":"handoff.js","sourceRoot":"","sources":["../../src/handoff.ts"],"names":[],"mappings":";;;;AAAA,0DAAyB;AAEzB,2CAAqD;AACrD,
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{"version":3,"file":"handoff.js","sourceRoot":"","sources":["../../src/handoff.ts"],"names":[],"mappings":";;;;AAAA,0DAAyB;AAEzB,2CAAqD;AACrD,qCAKiB;AACjB,MAAM,eAAe,GAAG,yBAAyB,CAAA;AAyCjD,IAAY,aAIX;AAJD,WAAY,aAAa;IACvB,iDAAgC,CAAA;IAChC,8DAA6C,CAAA;IAC7C,gEAA+C,CAAA;AACjD,CAAC,EAJW,aAAa,GAAb,qBAAa,KAAb,qBAAa,QAIxB;AAED,SAAS,eAAe,CAAC,OAAY;IACnC,OAAO;QACL,SAAS,EAAE,OAAO,CAAC,SAAS,IAAI,KAAK;KACtC,CAAA;AACH,CAAC;AAED,SAAsB,aAAa,CACjC,OAAgB,EAChB,OAAO,GAAG,EAAE;;QAEZ,wDAAwD;QACxD,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,WAAW,GAAG,GAAG,OAAO,6BAA6B,CAAA;QAC3D,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;QAClC,MAAM,IAAI,GAAG,MAAM,IAAA,eAAK,EAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,WAAW;YAChB,IAAI,EAAE,EAAE,MAAM,EAAE,OAAO,CAAC,GAAG,CAAC,EAAE,EAAE;YAChC,OAAO,EAAG,OAA0B,CAAC,SAAS;SAC/C,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAlBD,sCAkBC;AAED,MAAa,cAAc;IAgBzB,YAAY,OAAgB;QAC1B,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;IACzB,CAAC;IAED,SAAS,CAAC,aAAqB;QAC7B,IAAI,CAAC,MAAM,GAAG,aAAa,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,SAAS,GAAG,OAAO,CAAA;QACxB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,gBAAgB,CAAC,IAAY;QAC3B,IAAI,CAAC,SAAS,GAAG,GAAG,mCAAuB,GAAG,IAAI,EAAE,CAAA;QACpD,OAAO,IAAI,CAAA;IACb,CAAC;IAED,cAAc,CAAC,KAAa;QAC1B,IAAI,CAAC,MAAM,GAAG,KAAK,CAAA;QACnB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,WAAW,CAAC,OAAe;QACzB,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;QACvB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,6BAA6B,CAAC,WAAoB;QAChD,IAAI,CAAC,0BAA0B,GAAG,WAAW,CAAA;QAC7C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,uBAAuB,CAAC,mBAA4B;QAClD,IAAI,CAAC,oBAAoB,GAAG,mBAAmB,CAAA;QAC/C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,QAAQ,CAAC,IAAY;QACnB,IAAI,CAAC,KAAK,GAAG,IAAI,CAAA;QACjB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,YAAY,CAAC,QAAgB;QAC3B,IAAI,CAAC,SAAS,GAAG,QAAQ,CAAA;QACzB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,gBAAgB,GAAG,OAAO,CAAA;QAC/B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,aAAa,CAAC,SAAS,GAAG,IAAI;QAC5B,IAAI,CAAC,UAAU,GAAG,SAAS,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,aAAa,CAAC,SAA2B;QACvC,IAAI,CAAC,UAAU,GAAG,SAAS,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,YAAY,CAAC,QAAsB;QACjC,IAAI,CAAC,UAAU,GAAG;YAChB,cAAc,EAAE,6BAAoB;YACpC,OAAO,EAAE,QAAQ,CAAC,MAAM;YACxB,SAAS,EAAE,QAAQ,CAAC,QAAQ;YAC5B,YAAY,EAAE,QAAQ,CAAC,UAAU;YACjC,oBAAoB,EAAE,QAAQ,CAAC,iBAAiB;SACjD,CAAA;QACD,OAAO,IAAI,CAAA;IACb,CAAC;IAED,2BAA2B,CAAC,MAAuB;QACjD,IAAI,CAAC,wBAAwB,GAAG,MAAM,CAAA;QACtC,OAAO,IAAI,CAAA;IACb,CAAC;IAEK,OAAO;;YACX,OAAO,aAAa,CAClB,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,0BAA0B,EAC/B,IAAI,CAAC,oBAAoB,EACzB,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,KAAK,EACV,IAAI,CAAC,gBAAgB,EACrB,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,wBAAwB,CAC9B,CAAA;QACH,CAAC;KAAA;CACF;AAlHD,wCAkHC;AAED;;GAEG;AACH,SAAsB,YAAY,CAAC,OAAO,EAAE,aAAa,GAAG,EAAE,EAAE,QAAQ;;QACtE,MAAM,OAAO,GAAG,IAAI,cAAc,CAAC,OAAO,CAAC,CAAA;QAC3C,IAAI,aAAa,EAAE;YACjB,OAAO,CAAC,SAAS,CAAC,aAAa,CAAC,CAAA;SACjC;QACD,IAAI,QAAQ,EAAE;YACZ,IAAI,QAAQ,CAAC,IAAI,EAAE;gBACjB,OAAO,CAAC,gBAAgB,CAAC,QAAQ,CAAC,IAAI,CAAC,CAAA;aACxC;iBAAM,IAAI,QAAQ,CAAC,OAAO,EAAE;gBAC3B,OAAO,CAAC,mBAAmB,CAAC,QAAQ,CAAC,OAAO,CAAC,CAAA;aAC9C;iBAAM;gBACL,MAAM,IAAI,KAAK,CAAC,yCAAyC,CAAC,CAAA;aAC3D;SACF;QACD,OAAO,OAAO,CAAC,OAAO,EAAE,CAAA;IAC1B,CAAC;CAAA;AAfD,oCAeC;AAiBD,SAAe,aAAa,CAC1B,OAAgB,EAChB,aAAa,GAAG,EAAE,EAClB,QAAgB,EAChB,UAAU,GAAG,EAAE,EACf,OAAO,GAAG,EAAE,EACZ,yBAAyB,GAAG,IAAI,EAChC,mBAAmB,GAAG,KAAK,EAC3B,QAAQ,GAAG,EAAE,EACb,IAAI,GAAG,EAAE,EACT,eAAe,GAAG,EAAE,EACpB,SAAS,GAAG,KAAK,EACjB,YAA0C,SAAS,EACnD,QAA+B,EAC/B,0BAA2C,EAAE;;QAE7C,MAAM,MAAM,GAAyB,EAAE,CAAA;QAEvC,MAAM,CAAC,6BAA6B,GAAG,yBAAyB,CAAA;QAEhE,IAAI,aAAa,EAAE;YACjB,MAAM,CAAC,KAAK,GAAG,aAAa,CAAA;SAC7B;QACD,IAAI,UAAU,EAAE;YACd,MAAM,CAAC,WAAW,GAAG,UAAU,CAAA;SAChC;QACD,IAAI,OAAO,EAAE;YACX,MAAM,CAAC,QAAQ,GAAG,OAAO,CAAA;SAC1B;QACD,IAAI,mBAAmB,EAAE;YACvB,MAAM,CAAC,sBAAsB,GAAG,mBAAmB,CAAA;SACpD;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,IAAI,EAAE;YACR,MAAM,CAAC,IAAI,GAAG,IAAI,CAAA;SACnB;QACD,IAAI,eAAe,EAAE;YACnB,MAAM,CAAC,iBAAiB,GAAG,eAAe,CAAA;SAC3C;QACD,IAAI,SAAS,EAAE;YACb,MAAM,CAAC,SAAS,GAAG,SAAS,CAAA;SAC7B;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,SAAS,EAAE;YACb,MAAM,CAAC,eAAe,GAAG,SAAS,CAAA;SACnC;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,uBAAuB,CAAC,MAAM,GAAG,CAAC,EAAE;YACtC,MAAM,CAAC,yBAAyB,GAAG,uBAAuB,CAAA;SAC3D;QACD,OAAO,CAAC,eAAe,GAAG,GAAG,sBAAa,CAAC,UAAU,IAAI,IAAI,CAAC,SAAS,CAAC,MAAM,CAAC,EAAE,CAAA;IACnF,CAAC;CAAA;AAED,SAAsB,eAAe,CACnC,OAAgB,EAChB,MAAc,EACd,UAAe,EAAE;;QAEjB,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,EAAE,CAAA;QAC9B,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;QAClC,MAAM,IAAI,GAAG,MAAM,IAAA,eAAK,EAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,GAAG,OAAO,aAAa,MAAM,qBAAqB;YACvD,IAAI,EAAE,EAAE,OAAO,EAAE,MAAM,EAAE,MAAM,EAAE;YACjC,OAAO,EAAG,OAA0B,CAAC,SAAS;SAC/C,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAlBD,0CAkBC;AAED,SAAsB,yBAAyB,CAC7C,OAAgB,EAChB,OAAe;;QAEf,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,IAAI,GAAG,MAAM,IAAA,eAAK,EAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,GAAG,OAAO,cAAc,OAAO,wBAAwB;SAC7D,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAbD,8DAaC;AAED,SAAsB,kBAAkB,CACtC,OAAgB;;QAEhB,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,KAAK,GAAG,OAAO,CAAC,GAAG,CAAC,EAAE,CAAA;QAC5B,MAAM,IAAI,GAAG,MAAM,IAAA,eAAK,EAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,GAAG,OAAO,YAAY,KAAK,cAAc;SAC/C,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAbD,gDAaC;AAED,SAAsB,sBAAsB,CAC1C,OAAgB,EAChB,EAAE,OAAO,EAAE,UAAU,EAA6C;;QAElE,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,KAAK,GAAG,OAAO,CAAC,GAAG,CAAC,EAAE,CAAA;QAC5B,MAAM,IAAI,GAAG,MAAM,IAAA,eAAK,EAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,KAAK;YACb,GAAG,EAAE,GAAG,OAAO,YAAY,KAAK,6BAA6B;YAC7D,MAAM,EAAE,EAAE,QAAQ,EAAE,OAAO,EAAE,WAAW,EAAE,UAAU,EAAE;SACvD,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAfD,wDAeC;AAED,SAAgB,aAAa,CAC3B,OAAgB,EAChB,eAA8B,IAAI;IAElC,IAAI,MAAM,GAAsB,sBAAa,CAAC,WAAW,CAAA;IACzD,IAAI,YAAY;QAAE,MAAM,GAAG,GAAG,MAAM,IAAI,IAAI,CAAC,SAAS,CAAC,EAAE,YAAY,EAAE,CAAC,EAAE,CAAA;IAC1E,OAAO,CAAC,eAAe,GAAG,MAAM,CAAA;AAClC,CAAC;AAPD,sCAOC;AAED,SAAgB,UAAU,CAAC,OAAgB;IACzC,OAAO,CAAC,eAAe,GAAG,sBAAa,CAAC,UAAU,CAAA;AACpD,CAAC;AAFD,gCAEC"}
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export type OutputMessage = TextMessage | TextWithButtonsMessage | CarouselMessage | ExitMessage;
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export type AgenticOutputMessage = Exclude<OutputMessage, ExitMessage>;
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export interface ToolExecution {
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}
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toolsExecuted:
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toolsExecuted: ToolExecution[];
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import { ToolExecution } from './ai-agents';
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export declare const EVENT_FORMAT_VERSION = 4;
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action: EventAction.HandoffSuccess | EventAction.HandoffFail;
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|
+
flowName: string;
|
|
74
85
|
flowNodeId: string;
|
|
86
|
+
flowNodeContentId: string;
|
|
75
87
|
nluKeywordName: string;
|
|
76
88
|
nluKeywordIsRegex?: boolean;
|
|
77
89
|
nluKeywordMessageId: string;
|
|
@@ -81,7 +93,9 @@ export interface EventIntentSmart extends HtBaseEventProps {
|
|
|
81
93
|
action: EventAction.IntentSmart;
|
|
82
94
|
flowThreadId: string;
|
|
83
95
|
flowId: string;
|
|
96
|
+
flowName: string;
|
|
84
97
|
flowNodeId: string;
|
|
98
|
+
flowNodeContentId: string;
|
|
85
99
|
nluIntentSmartTitle: string;
|
|
86
100
|
nluIntentSmartNumUsed: number;
|
|
87
101
|
nluIntentSmartMessageId: string;
|
|
@@ -91,7 +105,9 @@ export interface EventKnowledgeBase extends HtBaseEventProps {
|
|
|
91
105
|
action: EventAction.Knowledgebase;
|
|
92
106
|
flowThreadId: string;
|
|
93
107
|
flowId: string;
|
|
108
|
+
flowName: string;
|
|
94
109
|
flowNodeId: string;
|
|
110
|
+
flowNodeContentId: string;
|
|
95
111
|
knowledgebaseInferenceId: string;
|
|
96
112
|
knowledgebaseFailReason?: KnowledgebaseFailReason;
|
|
97
113
|
knowledgebaseSourcesIds: string[];
|
|
@@ -107,7 +123,7 @@ export interface EventAiAgent extends HtBaseEventProps {
|
|
|
107
123
|
flowNodeId: string;
|
|
108
124
|
flowNodeContentId: string;
|
|
109
125
|
flowNodeIsMeaningful: boolean;
|
|
110
|
-
toolsExecuted:
|
|
126
|
+
toolsExecuted: ToolExecution[];
|
|
111
127
|
inputMessageId: string;
|
|
112
128
|
memoryLength: number;
|
|
113
129
|
inputGuardrailsTriggered: string[];
|
|
@@ -121,6 +137,10 @@ export declare enum KnowledgebaseFailReason {
|
|
|
121
137
|
}
|
|
122
138
|
export interface EventFallback extends HtBaseEventProps {
|
|
123
139
|
action: EventAction.Fallback;
|
|
140
|
+
flowId: string;
|
|
141
|
+
flowName: string;
|
|
142
|
+
flowNodeId: string;
|
|
143
|
+
flowNodeContentId: string;
|
|
124
144
|
userInput: string;
|
|
125
145
|
fallbackOut: number;
|
|
126
146
|
fallbackMessageId: string;
|
|
@@ -1,6 +1,7 @@
|
|
|
1
1
|
"use strict";
|
|
2
2
|
Object.defineProperty(exports, "__esModule", { value: true });
|
|
3
|
-
exports.WebviewEndFailType = exports.KnowledgebaseFailReason = exports.EventAction = void 0;
|
|
3
|
+
exports.WebviewEndFailType = exports.KnowledgebaseFailReason = exports.EventAction = exports.EVENT_FORMAT_VERSION = void 0;
|
|
4
|
+
exports.EVENT_FORMAT_VERSION = 4;
|
|
4
5
|
var EventAction;
|
|
5
6
|
(function (EventAction) {
|
|
6
7
|
EventAction["AiAgent"] = "ai_agent";
|
|
@@ -1 +1 @@
|
|
|
1
|
-
{"version":3,"file":"hubtype-analytics.js","sourceRoot":"","sources":["../../../src/models/hubtype-analytics.ts"],"names":[],"mappings":";;;
|
|
1
|
+
{"version":3,"file":"hubtype-analytics.js","sourceRoot":"","sources":["../../../src/models/hubtype-analytics.ts"],"names":[],"mappings":";;;AAEa,QAAA,oBAAoB,GAAG,CAAC,CAAA;AAErC,IAAY,WAkBX;AAlBD,WAAY,WAAW;IACrB,mCAAoB,CAAA;IACpB,6CAA8B,CAAA;IAC9B,mDAAoC,CAAA;IACpC,6DAA8C,CAAA;IAC9C,+DAAgD,CAAA;IAChD,mDAAoC,CAAA;IACpC,qCAAsB,CAAA;IACtB,+CAAgC,CAAA;IAChC,iDAAkC,CAAA;IAClC,2CAA4B,CAAA;IAC5B,sCAAuB,CAAA;IACvB,+CAAgC,CAAA;IAChC,8CAA+B,CAAA;IAC/B,oCAAqB,CAAA;IACrB,2CAA4B,CAAA;IAC5B,yCAA0B,CAAA;IAC1B,gCAAiB,CAAA;AACnB,CAAC,EAlBW,WAAW,GAAX,mBAAW,KAAX,mBAAW,QAkBtB;AAgID,IAAY,uBAGX;AAHD,WAAY,uBAAuB;IACjC,uDAA4B,CAAA;IAC5B,0DAA+B,CAAA;AACjC,CAAC,EAHW,uBAAuB,GAAvB,+BAAuB,KAAvB,+BAAuB,QAGlC;AAiCD,IAAY,kBAIX;AAJD,WAAY,kBAAkB;IAC5B,yDAAmC,CAAA;IACnC,4CAAsB,CAAA;IACtB,0DAAoC,CAAA;AACtC,CAAC,EAJW,kBAAkB,GAAlB,0BAAkB,KAAlB,0BAAkB,QAI7B"}
|
|
@@ -53,7 +53,8 @@ export declare enum INPUT {
|
|
|
53
53
|
WHATSAPP_ORDER = "whatsapp_order",
|
|
54
54
|
EVENT_AGENT_MESSAGE_CREATED = "case_event_agent_message_created",
|
|
55
55
|
EVENT_QUEUE_POSITION_CHANGED = "case_event_queue_position_changed",
|
|
56
|
-
EVENT_CASE_STATUS_CHANGED = "case_event_status_changed"
|
|
56
|
+
EVENT_CASE_STATUS_CHANGED = "case_event_status_changed",
|
|
57
|
+
SYSTEM_DEBUG_TRACE = "system_debug_trace"
|
|
57
58
|
}
|
|
58
59
|
interface PluginConstructor<T> {
|
|
59
60
|
new (arg: T): Plugin;
|
|
@@ -59,6 +59,7 @@ var INPUT;
|
|
|
59
59
|
INPUT["EVENT_AGENT_MESSAGE_CREATED"] = "case_event_agent_message_created";
|
|
60
60
|
INPUT["EVENT_QUEUE_POSITION_CHANGED"] = "case_event_queue_position_changed";
|
|
61
61
|
INPUT["EVENT_CASE_STATUS_CHANGED"] = "case_event_status_changed";
|
|
62
|
+
INPUT["SYSTEM_DEBUG_TRACE"] = "system_debug_trace";
|
|
62
63
|
})(INPUT = exports.INPUT || (exports.INPUT = {}));
|
|
63
64
|
var NluType;
|
|
64
65
|
(function (NluType) {
|
|
@@ -1 +1 @@
|
|
|
1
|
-
{"version":3,"file":"legacy-types.js","sourceRoot":"","sources":["../../../src/models/legacy-types.ts"],"names":[],"mappings":";AAAA,wIAAwI;;;AAExI,IAAY,WAKX;AALD,WAAY,WAAW;IACrB,yCAA0B,CAAA;IAC1B,6CAA8B,CAAA;IAC9B,mCAAoB,CAAA;IACpB,2CAA4B,CAAA;AAC9B,CAAC,EALW,WAAW,GAAX,mBAAW,KAAX,mBAAW,QAKtB;AAQD,IAAY,eAKX;AALD,WAAY,eAAe;IACzB,mCAAgB,CAAA;IAChB,qCAAkB,CAAA;IAClB,mDAAgC,CAAA;IAChC,2CAAwB,CAAA;AAC1B,CAAC,EALW,eAAe,GAAf,uBAAe,KAAf,uBAAe,QAK1B;AAQD,IAAY,QAaX;AAbD,WAAY,QAAQ;IAClB,2BAAe,CAAA;IACf,uBAAW,CAAA;IACX,iCAAqB,CAAA;IACrB,+BAAmB,CAAA;IACnB,mCAAuB,CAAA;IACvB,iCAAqB,CAAA;IACrB,6BAAiB,CAAA;IACjB,iCAAqB,CAAA;IACrB,+BAAmB,CAAA;IACnB,+BAAmB,CAAA;IACnB,6BAAiB,CAAA;IACjB,iCAAqB,CAAA;AACvB,CAAC,EAbW,QAAQ,GAAR,gBAAQ,KAAR,gBAAQ,QAanB;AAeD,IAAY,
|
|
1
|
+
{"version":3,"file":"legacy-types.js","sourceRoot":"","sources":["../../../src/models/legacy-types.ts"],"names":[],"mappings":";AAAA,wIAAwI;;;AAExI,IAAY,WAKX;AALD,WAAY,WAAW;IACrB,yCAA0B,CAAA;IAC1B,6CAA8B,CAAA;IAC9B,mCAAoB,CAAA;IACpB,2CAA4B,CAAA;AAC9B,CAAC,EALW,WAAW,GAAX,mBAAW,KAAX,mBAAW,QAKtB;AAQD,IAAY,eAKX;AALD,WAAY,eAAe;IACzB,mCAAgB,CAAA;IAChB,qCAAkB,CAAA;IAClB,mDAAgC,CAAA;IAChC,2CAAwB,CAAA;AAC1B,CAAC,EALW,eAAe,GAAf,uBAAe,KAAf,uBAAe,QAK1B;AAQD,IAAY,QAaX;AAbD,WAAY,QAAQ;IAClB,2BAAe,CAAA;IACf,uBAAW,CAAA;IACX,iCAAqB,CAAA;IACrB,+BAAmB,CAAA;IACnB,mCAAuB,CAAA;IACvB,iCAAqB,CAAA;IACrB,6BAAiB,CAAA;IACjB,iCAAqB,CAAA;IACrB,+BAAmB,CAAA;IACnB,+BAAmB,CAAA;IACnB,6BAAiB,CAAA;IACjB,iCAAqB,CAAA;AACvB,CAAC,EAbW,QAAQ,GAAR,gBAAQ,KAAR,gBAAQ,QAanB;AAeD,IAAY,KA4BX;AA5BD,WAAY,KAAK;IACf,sBAAa,CAAA;IACb,8BAAqB,CAAA;IACrB,wBAAe,CAAA;IACf,wBAAe,CAAA;IACf,wBAAe,CAAA;IACf,8BAAqB,CAAA;IACrB,8BAAqB,CAAA;IACrB,4BAAmB,CAAA;IACnB,yCAAgC,CAAA;IAChC,8BAAqB,CAAA;IACrB,0BAAiB,CAAA;IACjB,6CAAoC,CAAA;IACpC,+CAAsC,CAAA;IACtC,oBAAW,CAAA;IACX,iCAAwB,CAAA;IACxB,sDAA6C,CAAA;IAC7C,4DAAmD,CAAA;IACnD,8CAAqC,CAAA;IACrC,8CAAqC,CAAA;IACrC,wDAA+C,CAAA;IAC/C,gEAAuD,CAAA;IACvD,4DAAmD,CAAA;IACnD,0CAAiC,CAAA;IACjC,yEAAgE,CAAA;IAChE,2EAAkE,CAAA;IAClE,gEAAuD,CAAA;IACvD,kDAAyC,CAAA;AAC3C,CAAC,EA5BW,KAAK,GAAL,aAAK,KAAL,aAAK,QA4BhB;AA8CD,IAAY,OAGX;AAHD,WAAY,OAAO;IACjB,8BAAmB,CAAA;IACnB,uCAA4B,CAAA;AAC9B,CAAC,EAHW,OAAO,GAAP,eAAO,KAAP,eAAO,QAGlB;AAqCD,IAAY,UAKX;AALD,WAAY,UAAU;IACpB,wCAA0B,CAAA;IAC1B,4CAA8B,CAAA;IAC9B,kCAAoB,CAAA;IACpB,0CAA4B,CAAA;AAC9B,CAAC,EALW,UAAU,GAAV,kBAAU,KAAV,kBAAU,QAKrB;AA+OD,IAAY,aAKX;AALD,WAAY,aAAa;IACvB,6CAA4B,CAAA;IAC5B,2CAA0B,CAAA;IAC1B,2CAA0B,CAAA;IAC1B,6CAA4B,CAAA;AAC9B,CAAC,EALW,aAAa,GAAb,qBAAa,KAAb,qBAAa,QAKxB"}
|
package/lib/esm/handoff.d.ts
CHANGED
|
@@ -19,9 +19,18 @@ export type HandoffExtraData = {
|
|
|
19
19
|
url?: string;
|
|
20
20
|
location?: string;
|
|
21
21
|
};
|
|
22
|
-
interface BotEventData {
|
|
23
|
-
|
|
24
|
-
|
|
22
|
+
export interface BotEventData {
|
|
23
|
+
flowId: string;
|
|
24
|
+
flowName: string;
|
|
25
|
+
flowNodeId: string;
|
|
26
|
+
flowNodeContentId: string;
|
|
27
|
+
}
|
|
28
|
+
export interface FormattedBotEventData {
|
|
29
|
+
format_version: number;
|
|
30
|
+
flow_id: string;
|
|
31
|
+
flow_name: string;
|
|
32
|
+
flow_node_id: string;
|
|
33
|
+
flow_node_content_id: string;
|
|
25
34
|
}
|
|
26
35
|
export declare enum HelpdeskEvent {
|
|
27
36
|
StatusChanged = "status_changed",
|
|
@@ -44,7 +53,7 @@ export declare class HandOffBuilder {
|
|
|
44
53
|
_autoIdleMessage: string;
|
|
45
54
|
_shadowing: boolean;
|
|
46
55
|
_extraData: HandoffExtraData;
|
|
47
|
-
_bot_event:
|
|
56
|
+
_bot_event: FormattedBotEventData;
|
|
48
57
|
_subscribeHelpdeskEvents: HelpdeskEvent[];
|
|
49
58
|
constructor(session: Session);
|
|
50
59
|
withQueue(queueNameOrId: string): this;
|
|
@@ -79,7 +88,7 @@ export interface HubtypeHandoffParams {
|
|
|
79
88
|
shadowing?: boolean;
|
|
80
89
|
on_finish?: string;
|
|
81
90
|
case_extra_data?: HandoffExtraData;
|
|
82
|
-
bot_event?:
|
|
91
|
+
bot_event?: FormattedBotEventData;
|
|
83
92
|
subscribe_helpdesk_events?: HelpdeskEvent[];
|
|
84
93
|
}
|
|
85
94
|
export declare function storeCaseRating(session: Session, rating: number, context?: any): Promise<{
|
|
@@ -99,4 +108,3 @@ export declare function getAgentVacationRanges(session: Session, { agentId, agen
|
|
|
99
108
|
}>;
|
|
100
109
|
export declare function cancelHandoff(session: Session, typification?: string | null): void;
|
|
101
110
|
export declare function deleteUser(session: Session): void;
|
|
102
|
-
export {};
|
package/lib/esm/handoff.js
CHANGED
|
@@ -1,7 +1,7 @@
|
|
|
1
1
|
import { __awaiter } from "tslib";
|
|
2
2
|
import axios from 'axios';
|
|
3
3
|
import { PATH_PAYLOAD_IDENTIFIER } from './constants';
|
|
4
|
-
import { BotonicAction } from './models';
|
|
4
|
+
import { BotonicAction, EVENT_FORMAT_VERSION, } from './models';
|
|
5
5
|
const HUBTYPE_API_URL = 'https://api.hubtype.com';
|
|
6
6
|
export var HelpdeskEvent;
|
|
7
7
|
(function (HelpdeskEvent) {
|
|
@@ -85,7 +85,13 @@ export class HandOffBuilder {
|
|
|
85
85
|
return this;
|
|
86
86
|
}
|
|
87
87
|
withBotEvent(botEvent) {
|
|
88
|
-
this._bot_event =
|
|
88
|
+
this._bot_event = {
|
|
89
|
+
format_version: EVENT_FORMAT_VERSION,
|
|
90
|
+
flow_id: botEvent.flowId,
|
|
91
|
+
flow_name: botEvent.flowName,
|
|
92
|
+
flow_node_id: botEvent.flowNodeId,
|
|
93
|
+
flow_node_content_id: botEvent.flowNodeContentId,
|
|
94
|
+
};
|
|
89
95
|
return this;
|
|
90
96
|
}
|
|
91
97
|
withSubscribeHelpdeskEvents(events) {
|
package/lib/esm/handoff.js.map
CHANGED
|
@@ -1 +1 @@
|
|
|
1
|
-
{"version":3,"file":"handoff.js","sourceRoot":"","sources":["../../src/handoff.ts"],"names":[],"mappings":";AAAA,OAAO,KAAK,MAAM,OAAO,CAAA;AAEzB,OAAO,EAAE,uBAAuB,EAAE,MAAM,aAAa,CAAA;AACrD,OAAO,
|
|
1
|
+
{"version":3,"file":"handoff.js","sourceRoot":"","sources":["../../src/handoff.ts"],"names":[],"mappings":";AAAA,OAAO,KAAK,MAAM,OAAO,CAAA;AAEzB,OAAO,EAAE,uBAAuB,EAAE,MAAM,aAAa,CAAA;AACrD,OAAO,EACL,aAAa,EAEb,oBAAoB,GAErB,MAAM,UAAU,CAAA;AACjB,MAAM,eAAe,GAAG,yBAAyB,CAAA;AAyCjD,MAAM,CAAN,IAAY,aAIX;AAJD,WAAY,aAAa;IACvB,iDAAgC,CAAA;IAChC,8DAA6C,CAAA;IAC7C,gEAA+C,CAAA;AACjD,CAAC,EAJW,aAAa,KAAb,aAAa,QAIxB;AAED,SAAS,eAAe,CAAC,OAAY;IACnC,OAAO;QACL,SAAS,EAAE,OAAO,CAAC,SAAS,IAAI,KAAK;KACtC,CAAA;AACH,CAAC;AAED,MAAM,UAAgB,aAAa,CACjC,OAAgB,EAChB,OAAO,GAAG,EAAE;;QAEZ,wDAAwD;QACxD,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,WAAW,GAAG,GAAG,OAAO,6BAA6B,CAAA;QAC3D,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;QAClC,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,WAAW;YAChB,IAAI,EAAE,EAAE,MAAM,EAAE,OAAO,CAAC,GAAG,CAAC,EAAE,EAAE;YAChC,OAAO,EAAG,OAA0B,CAAC,SAAS;SAC/C,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAED,MAAM,OAAO,cAAc;IAgBzB,YAAY,OAAgB;QAC1B,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;IACzB,CAAC;IAED,SAAS,CAAC,aAAqB;QAC7B,IAAI,CAAC,MAAM,GAAG,aAAa,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,SAAS,GAAG,OAAO,CAAA;QACxB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,gBAAgB,CAAC,IAAY;QAC3B,IAAI,CAAC,SAAS,GAAG,GAAG,uBAAuB,GAAG,IAAI,EAAE,CAAA;QACpD,OAAO,IAAI,CAAA;IACb,CAAC;IAED,cAAc,CAAC,KAAa;QAC1B,IAAI,CAAC,MAAM,GAAG,KAAK,CAAA;QACnB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,WAAW,CAAC,OAAe;QACzB,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;QACvB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,6BAA6B,CAAC,WAAoB;QAChD,IAAI,CAAC,0BAA0B,GAAG,WAAW,CAAA;QAC7C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,uBAAuB,CAAC,mBAA4B;QAClD,IAAI,CAAC,oBAAoB,GAAG,mBAAmB,CAAA;QAC/C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,QAAQ,CAAC,IAAY;QACnB,IAAI,CAAC,KAAK,GAAG,IAAI,CAAA;QACjB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,YAAY,CAAC,QAAgB;QAC3B,IAAI,CAAC,SAAS,GAAG,QAAQ,CAAA;QACzB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,gBAAgB,GAAG,OAAO,CAAA;QAC/B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,aAAa,CAAC,SAAS,GAAG,IAAI;QAC5B,IAAI,CAAC,UAAU,GAAG,SAAS,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,aAAa,CAAC,SAA2B;QACvC,IAAI,CAAC,UAAU,GAAG,SAAS,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,YAAY,CAAC,QAAsB;QACjC,IAAI,CAAC,UAAU,GAAG;YAChB,cAAc,EAAE,oBAAoB;YACpC,OAAO,EAAE,QAAQ,CAAC,MAAM;YACxB,SAAS,EAAE,QAAQ,CAAC,QAAQ;YAC5B,YAAY,EAAE,QAAQ,CAAC,UAAU;YACjC,oBAAoB,EAAE,QAAQ,CAAC,iBAAiB;SACjD,CAAA;QACD,OAAO,IAAI,CAAA;IACb,CAAC;IAED,2BAA2B,CAAC,MAAuB;QACjD,IAAI,CAAC,wBAAwB,GAAG,MAAM,CAAA;QACtC,OAAO,IAAI,CAAA;IACb,CAAC;IAEK,OAAO;;YACX,OAAO,aAAa,CAClB,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,0BAA0B,EAC/B,IAAI,CAAC,oBAAoB,EACzB,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,KAAK,EACV,IAAI,CAAC,gBAAgB,EACrB,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,wBAAwB,CAC9B,CAAA;QACH,CAAC;KAAA;CACF;AAED;;GAEG;AACH,MAAM,UAAgB,YAAY,CAAC,OAAO,EAAE,aAAa,GAAG,EAAE,EAAE,QAAQ;;QACtE,MAAM,OAAO,GAAG,IAAI,cAAc,CAAC,OAAO,CAAC,CAAA;QAC3C,IAAI,aAAa,EAAE;YACjB,OAAO,CAAC,SAAS,CAAC,aAAa,CAAC,CAAA;SACjC;QACD,IAAI,QAAQ,EAAE;YACZ,IAAI,QAAQ,CAAC,IAAI,EAAE;gBACjB,OAAO,CAAC,gBAAgB,CAAC,QAAQ,CAAC,IAAI,CAAC,CAAA;aACxC;iBAAM,IAAI,QAAQ,CAAC,OAAO,EAAE;gBAC3B,OAAO,CAAC,mBAAmB,CAAC,QAAQ,CAAC,OAAO,CAAC,CAAA;aAC9C;iBAAM;gBACL,MAAM,IAAI,KAAK,CAAC,yCAAyC,CAAC,CAAA;aAC3D;SACF;QACD,OAAO,OAAO,CAAC,OAAO,EAAE,CAAA;IAC1B,CAAC;CAAA;AAiBD,SAAe,aAAa,CAC1B,OAAgB,EAChB,aAAa,GAAG,EAAE,EAClB,QAAgB,EAChB,UAAU,GAAG,EAAE,EACf,OAAO,GAAG,EAAE,EACZ,yBAAyB,GAAG,IAAI,EAChC,mBAAmB,GAAG,KAAK,EAC3B,QAAQ,GAAG,EAAE,EACb,IAAI,GAAG,EAAE,EACT,eAAe,GAAG,EAAE,EACpB,SAAS,GAAG,KAAK,EACjB,YAA0C,SAAS,EACnD,QAA+B,EAC/B,0BAA2C,EAAE;;QAE7C,MAAM,MAAM,GAAyB,EAAE,CAAA;QAEvC,MAAM,CAAC,6BAA6B,GAAG,yBAAyB,CAAA;QAEhE,IAAI,aAAa,EAAE;YACjB,MAAM,CAAC,KAAK,GAAG,aAAa,CAAA;SAC7B;QACD,IAAI,UAAU,EAAE;YACd,MAAM,CAAC,WAAW,GAAG,UAAU,CAAA;SAChC;QACD,IAAI,OAAO,EAAE;YACX,MAAM,CAAC,QAAQ,GAAG,OAAO,CAAA;SAC1B;QACD,IAAI,mBAAmB,EAAE;YACvB,MAAM,CAAC,sBAAsB,GAAG,mBAAmB,CAAA;SACpD;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,IAAI,EAAE;YACR,MAAM,CAAC,IAAI,GAAG,IAAI,CAAA;SACnB;QACD,IAAI,eAAe,EAAE;YACnB,MAAM,CAAC,iBAAiB,GAAG,eAAe,CAAA;SAC3C;QACD,IAAI,SAAS,EAAE;YACb,MAAM,CAAC,SAAS,GAAG,SAAS,CAAA;SAC7B;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,SAAS,EAAE;YACb,MAAM,CAAC,eAAe,GAAG,SAAS,CAAA;SACnC;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,uBAAuB,CAAC,MAAM,GAAG,CAAC,EAAE;YACtC,MAAM,CAAC,yBAAyB,GAAG,uBAAuB,CAAA;SAC3D;QACD,OAAO,CAAC,eAAe,GAAG,GAAG,aAAa,CAAC,UAAU,IAAI,IAAI,CAAC,SAAS,CAAC,MAAM,CAAC,EAAE,CAAA;IACnF,CAAC;CAAA;AAED,MAAM,UAAgB,eAAe,CACnC,OAAgB,EAChB,MAAc,EACd,UAAe,EAAE;;QAEjB,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,EAAE,CAAA;QAC9B,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;QAClC,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,GAAG,OAAO,aAAa,MAAM,qBAAqB;YACvD,IAAI,EAAE,EAAE,OAAO,EAAE,MAAM,EAAE,MAAM,E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@@ -36,9 +36,15 @@ export interface ExitMessage extends BaseMessage {
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}
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export type OutputMessage = TextMessage | TextWithButtonsMessage | CarouselMessage | ExitMessage;
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export type AgenticOutputMessage = Exclude<OutputMessage, ExitMessage>;
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export interface ToolExecution {
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toolName: string;
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toolArguments: Record<string, any>;
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}
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export interface RunResult {
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toolsExecuted:
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memoryLength: number;
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exit: boolean;
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error: boolean;
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@@ -1,3 +1,5 @@
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1
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import { ToolExecution } from './ai-agents';
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export declare const EVENT_FORMAT_VERSION = 4;
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export declare enum EventAction {
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AiAgent = "ai_agent",
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FeedbackCase = "feedback_case",
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@@ -54,6 +56,10 @@ export interface EventFlow extends HtBaseEventProps {
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export interface EventHandoff extends HtBaseEventProps {
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action: EventAction.HandoffSuccess | EventAction.HandoffFail;
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caseId?: string;
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@@ -64,6 +70,10 @@ export interface EventHandoff extends HtBaseEventProps {
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export interface EventHandoffOption extends HtBaseEventProps {
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action: EventAction.HandoffOption;
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flowThreadId?: string;
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queueId?: string;
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queueName?: string;
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}
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@@ -71,7 +81,9 @@ export interface EventKeyword extends HtBaseEventProps {
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action: EventAction.Keyword;
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flowId: string;
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flowNodeId: string;
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+
flowNodeContentId: string;
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nluKeywordName: string;
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nluKeywordIsRegex?: boolean;
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nluKeywordMessageId: string;
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@@ -81,7 +93,9 @@ export interface EventIntentSmart extends HtBaseEventProps {
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action: EventAction.IntentSmart;
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flowThreadId: string;
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flowId: string;
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flowName: string;
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+
flowNodeContentId: string;
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nluIntentSmartTitle: string;
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|
nluIntentSmartNumUsed: number;
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nluIntentSmartMessageId: string;
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@@ -91,7 +105,9 @@ export interface EventKnowledgeBase extends HtBaseEventProps {
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action: EventAction.Knowledgebase;
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flowThreadId: string;
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flowId: string;
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+
flowName: string;
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flowNodeId: string;
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+
flowNodeContentId: string;
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|
knowledgebaseInferenceId: string;
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|
knowledgebaseFailReason?: KnowledgebaseFailReason;
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knowledgebaseSourcesIds: string[];
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|
@@ -107,7 +123,7 @@ export interface EventAiAgent extends HtBaseEventProps {
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flowNodeId: string;
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flowNodeContentId: string;
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flowNodeIsMeaningful: boolean;
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|
-
toolsExecuted:
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+
toolsExecuted: ToolExecution[];
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|
inputMessageId: string;
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|
memoryLength: number;
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|
113
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|
inputGuardrailsTriggered: string[];
|
|
@@ -121,6 +137,10 @@ export declare enum KnowledgebaseFailReason {
|
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|
}
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|
export interface EventFallback extends HtBaseEventProps {
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action: EventAction.Fallback;
|
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+
flowId: string;
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|
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flowName: string;
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flowNodeId: string;
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|
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flowNodeContentId: string;
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userInput: string;
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fallbackOut: number;
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fallbackMessageId: string;
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|
@@ -1 +1 @@
|
|
|
1
|
-
{"version":3,"file":"hubtype-analytics.js","sourceRoot":"","sources":["../../../src/models/hubtype-analytics.ts"],"names":[],"mappings":"
|
|
1
|
+
{"version":3,"file":"hubtype-analytics.js","sourceRoot":"","sources":["../../../src/models/hubtype-analytics.ts"],"names":[],"mappings":"AAEA,MAAM,CAAC,MAAM,oBAAoB,GAAG,CAAC,CAAA;AAErC,MAAM,CAAN,IAAY,WAkBX;AAlBD,WAAY,WAAW;IACrB,mCAAoB,CAAA;IACpB,6CAA8B,CAAA;IAC9B,mDAAoC,CAAA;IACpC,6DAA8C,CAAA;IAC9C,+DAAgD,CAAA;IAChD,mDAAoC,CAAA;IACpC,qCAAsB,CAAA;IACtB,+CAAgC,CAAA;IAChC,iDAAkC,CAAA;IAClC,2CAA4B,CAAA;IAC5B,sCAAuB,CAAA;IACvB,+CAAgC,CAAA;IAChC,8CAA+B,CAAA;IAC/B,oCAAqB,CAAA;IACrB,2CAA4B,CAAA;IAC5B,yCAA0B,CAAA;IAC1B,gCAAiB,CAAA;AACnB,CAAC,EAlBW,WAAW,KAAX,WAAW,QAkBtB;AAgID,MAAM,CAAN,IAAY,uBAGX;AAHD,WAAY,uBAAuB;IACjC,uDAA4B,CAAA;IAC5B,0DAA+B,CAAA;AACjC,CAAC,EAHW,uBAAuB,KAAvB,uBAAuB,QAGlC;AAiCD,MAAM,CAAN,IAAY,kBAIX;AAJD,WAAY,kBAAkB;IAC5B,yDAAmC,CAAA;IACnC,4CAAsB,CAAA;IACtB,0DAAoC,CAAA;AACtC,CAAC,EAJW,kBAAkB,KAAlB,kBAAkB,QAI7B"}
|
|
@@ -53,7 +53,8 @@ export declare enum INPUT {
|
|
|
53
53
|
WHATSAPP_ORDER = "whatsapp_order",
|
|
54
54
|
EVENT_AGENT_MESSAGE_CREATED = "case_event_agent_message_created",
|
|
55
55
|
EVENT_QUEUE_POSITION_CHANGED = "case_event_queue_position_changed",
|
|
56
|
-
EVENT_CASE_STATUS_CHANGED = "case_event_status_changed"
|
|
56
|
+
EVENT_CASE_STATUS_CHANGED = "case_event_status_changed",
|
|
57
|
+
SYSTEM_DEBUG_TRACE = "system_debug_trace"
|
|
57
58
|
}
|
|
58
59
|
interface PluginConstructor<T> {
|
|
59
60
|
new (arg: T): Plugin;
|
|
@@ -56,6 +56,7 @@ export var INPUT;
|
|
|
56
56
|
INPUT["EVENT_AGENT_MESSAGE_CREATED"] = "case_event_agent_message_created";
|
|
57
57
|
INPUT["EVENT_QUEUE_POSITION_CHANGED"] = "case_event_queue_position_changed";
|
|
58
58
|
INPUT["EVENT_CASE_STATUS_CHANGED"] = "case_event_status_changed";
|
|
59
|
+
INPUT["SYSTEM_DEBUG_TRACE"] = "system_debug_trace";
|
|
59
60
|
})(INPUT || (INPUT = {}));
|
|
60
61
|
export var NluType;
|
|
61
62
|
(function (NluType) {
|
|
@@ -1 +1 @@
|
|
|
1
|
-
{"version":3,"file":"legacy-types.js","sourceRoot":"","sources":["../../../src/models/legacy-types.ts"],"names":[],"mappings":"AAAA,wIAAwI;AAExI,MAAM,CAAN,IAAY,WAKX;AALD,WAAY,WAAW;IACrB,yCAA0B,CAAA;IAC1B,6CAA8B,CAAA;IAC9B,mCAAoB,CAAA;IACpB,2CAA4B,CAAA;AAC9B,CAAC,EALW,WAAW,KAAX,WAAW,QAKtB;AAQD,MAAM,CAAN,IAAY,eAKX;AALD,WAAY,eAAe;IACzB,mCAAgB,CAAA;IAChB,qCAAkB,CAAA;IAClB,mDAAgC,CAAA;IAChC,2CAAwB,CAAA;AAC1B,CAAC,EALW,eAAe,KAAf,eAAe,QAK1B;AAQD,MAAM,CAAN,IAAY,QAaX;AAbD,WAAY,QAAQ;IAClB,2BAAe,CAAA;IACf,uBAAW,CAAA;IACX,iCAAqB,CAAA;IACrB,+BAAmB,CAAA;IACnB,mCAAuB,CAAA;IACvB,iCAAqB,CAAA;IACrB,6BAAiB,CAAA;IACjB,iCAAqB,CAAA;IACrB,+BAAmB,CAAA;IACnB,+BAAmB,CAAA;IACnB,6BAAiB,CAAA;IACjB,iCAAqB,CAAA;AACvB,CAAC,EAbW,QAAQ,KAAR,QAAQ,QAanB;AAeD,MAAM,CAAN,IAAY,
|
|
1
|
+
{"version":3,"file":"legacy-types.js","sourceRoot":"","sources":["../../../src/models/legacy-types.ts"],"names":[],"mappings":"AAAA,wIAAwI;AAExI,MAAM,CAAN,IAAY,WAKX;AALD,WAAY,WAAW;IACrB,yCAA0B,CAAA;IAC1B,6CAA8B,CAAA;IAC9B,mCAAoB,CAAA;IACpB,2CAA4B,CAAA;AAC9B,CAAC,EALW,WAAW,KAAX,WAAW,QAKtB;AAQD,MAAM,CAAN,IAAY,eAKX;AALD,WAAY,eAAe;IACzB,mCAAgB,CAAA;IAChB,qCAAkB,CAAA;IAClB,mDAAgC,CAAA;IAChC,2CAAwB,CAAA;AAC1B,CAAC,EALW,eAAe,KAAf,eAAe,QAK1B;AAQD,MAAM,CAAN,IAAY,QAaX;AAbD,WAAY,QAAQ;IAClB,2BAAe,CAAA;IACf,uBAAW,CAAA;IACX,iCAAqB,CAAA;IACrB,+BAAmB,CAAA;IACnB,mCAAuB,CAAA;IACvB,iCAAqB,CAAA;IACrB,6BAAiB,CAAA;IACjB,iCAAqB,CAAA;IACrB,+BAAmB,CAAA;IACnB,+BAAmB,CAAA;IACnB,6BAAiB,CAAA;IACjB,iCAAqB,CAAA;AACvB,CAAC,EAbW,QAAQ,KAAR,QAAQ,QAanB;AAeD,MAAM,CAAN,IAAY,KA4BX;AA5BD,WAAY,KAAK;IACf,sBAAa,CAAA;IACb,8BAAqB,CAAA;IACrB,wBAAe,CAAA;IACf,wBAAe,CAAA;IACf,wBAAe,CAAA;IACf,8BAAqB,CAAA;IACrB,8BAAqB,CAAA;IACrB,4BAAmB,CAAA;IACnB,yCAAgC,CAAA;IAChC,8BAAqB,CAAA;IACrB,0BAAiB,CAAA;IACjB,6CAAoC,CAAA;IACpC,+CAAsC,CAAA;IACtC,oBAAW,CAAA;IACX,iCAAwB,CAAA;IACxB,sDAA6C,CAAA;IAC7C,4DAAmD,CAAA;IACnD,8CAAqC,CAAA;IACrC,8CAAqC,CAAA;IACrC,wDAA+C,CAAA;IAC/C,gEAAuD,CAAA;IACvD,4DAAmD,CAAA;IACnD,0CAAiC,CAAA;IACjC,yEAAgE,CAAA;IAChE,2EAAkE,CAAA;IAClE,gEAAuD,CAAA;IACvD,kDAAyC,CAAA;AAC3C,CAAC,EA5BW,KAAK,KAAL,KAAK,QA4BhB;AA8CD,MAAM,CAAN,IAAY,OAGX;AAHD,WAAY,OAAO;IACjB,8BAAmB,CAAA;IACnB,uCAA4B,CAAA;AAC9B,CAAC,EAHW,OAAO,KAAP,OAAO,QAGlB;AAqCD,MAAM,CAAN,IAAY,UAKX;AALD,WAAY,UAAU;IACpB,wCAA0B,CAAA;IAC1B,4CAA8B,CAAA;IAC9B,kCAAoB,CAAA;IACpB,0CAA4B,CAAA;AAC9B,CAAC,EALW,UAAU,KAAV,UAAU,QAKrB;AA+OD,MAAM,CAAN,IAAY,aAKX;AALD,WAAY,aAAa;IACvB,6CAA4B,CAAA;IAC5B,2CAA0B,CAAA;IAC1B,2CAA0B,CAAA;IAC1B,6CAA4B,CAAA;AAC9B,CAAC,EALW,aAAa,KAAb,aAAa,QAKxB"}
|
package/package.json
CHANGED
|
@@ -1,6 +1,6 @@
|
|
|
1
1
|
{
|
|
2
2
|
"name": "@botonic/core",
|
|
3
|
-
"version": "0.
|
|
3
|
+
"version": "0.41.0-alpha.0",
|
|
4
4
|
"license": "MIT",
|
|
5
5
|
"description": "Build Chatbots using React",
|
|
6
6
|
"main": "./lib/cjs/index.js",
|
|
@@ -30,20 +30,18 @@
|
|
|
30
30
|
],
|
|
31
31
|
"dependencies": {
|
|
32
32
|
"@babel/plugin-transform-runtime": "^7.25.9",
|
|
33
|
-
"axios": "^1.
|
|
34
|
-
"decode": "^0.3.0",
|
|
33
|
+
"axios": "^1.12.2",
|
|
35
34
|
"pako": "^2.1.0",
|
|
36
35
|
"process": "^0.11.10",
|
|
37
36
|
"pusher-js": "^5.1.1"
|
|
38
37
|
},
|
|
39
38
|
"devDependencies": {
|
|
40
|
-
"@types/minipass": "^3.3.5",
|
|
41
39
|
"@types/pako": "^1.0.2",
|
|
42
40
|
"babel-plugin-add-module-exports": "^1.0.2"
|
|
43
41
|
},
|
|
44
42
|
"homepage": "https://github.com/hubtype/botonic#readme",
|
|
45
43
|
"engines": {
|
|
46
|
-
"node": ">=
|
|
44
|
+
"node": ">=22.19.0",
|
|
47
45
|
"npm": ">=10.0.0"
|
|
48
46
|
},
|
|
49
47
|
"keywords": [
|
package/src/handoff.ts
CHANGED
|
@@ -1,8 +1,12 @@
|
|
|
1
1
|
import axios from 'axios'
|
|
2
2
|
|
|
3
3
|
import { PATH_PAYLOAD_IDENTIFIER } from './constants'
|
|
4
|
-
import {
|
|
5
|
-
|
|
4
|
+
import {
|
|
5
|
+
BotonicAction,
|
|
6
|
+
BotonicActionType,
|
|
7
|
+
EVENT_FORMAT_VERSION,
|
|
8
|
+
Session,
|
|
9
|
+
} from './models'
|
|
6
10
|
const HUBTYPE_API_URL = 'https://api.hubtype.com'
|
|
7
11
|
|
|
8
12
|
export interface HubtypeAgentsInfo {
|
|
@@ -29,9 +33,19 @@ export type HandoffExtraData = {
|
|
|
29
33
|
location?: string
|
|
30
34
|
}
|
|
31
35
|
|
|
32
|
-
interface BotEventData {
|
|
33
|
-
|
|
34
|
-
|
|
36
|
+
export interface BotEventData {
|
|
37
|
+
flowId: string
|
|
38
|
+
flowName: string
|
|
39
|
+
flowNodeId: string
|
|
40
|
+
flowNodeContentId: string
|
|
41
|
+
}
|
|
42
|
+
|
|
43
|
+
export interface FormattedBotEventData {
|
|
44
|
+
format_version: number
|
|
45
|
+
flow_id: string
|
|
46
|
+
flow_name: string
|
|
47
|
+
flow_node_id: string
|
|
48
|
+
flow_node_content_id: string
|
|
35
49
|
}
|
|
36
50
|
|
|
37
51
|
export enum HelpdeskEvent {
|
|
@@ -79,7 +93,7 @@ export class HandOffBuilder {
|
|
|
79
93
|
_autoIdleMessage: string
|
|
80
94
|
_shadowing: boolean
|
|
81
95
|
_extraData: HandoffExtraData
|
|
82
|
-
_bot_event:
|
|
96
|
+
_bot_event: FormattedBotEventData
|
|
83
97
|
_subscribeHelpdeskEvents: HelpdeskEvent[]
|
|
84
98
|
|
|
85
99
|
constructor(session: Session) {
|
|
@@ -147,7 +161,13 @@ export class HandOffBuilder {
|
|
|
147
161
|
}
|
|
148
162
|
|
|
149
163
|
withBotEvent(botEvent: BotEventData): this {
|
|
150
|
-
this._bot_event =
|
|
164
|
+
this._bot_event = {
|
|
165
|
+
format_version: EVENT_FORMAT_VERSION,
|
|
166
|
+
flow_id: botEvent.flowId,
|
|
167
|
+
flow_name: botEvent.flowName,
|
|
168
|
+
flow_node_id: botEvent.flowNodeId,
|
|
169
|
+
flow_node_content_id: botEvent.flowNodeContentId,
|
|
170
|
+
}
|
|
151
171
|
return this
|
|
152
172
|
}
|
|
153
173
|
|
|
@@ -208,7 +228,7 @@ export interface HubtypeHandoffParams {
|
|
|
208
228
|
shadowing?: boolean
|
|
209
229
|
on_finish?: string
|
|
210
230
|
case_extra_data?: HandoffExtraData
|
|
211
|
-
bot_event?:
|
|
231
|
+
bot_event?: FormattedBotEventData
|
|
212
232
|
subscribe_helpdesk_events?: HelpdeskEvent[]
|
|
213
233
|
}
|
|
214
234
|
async function _humanHandOff(
|
|
@@ -224,7 +244,7 @@ async function _humanHandOff(
|
|
|
224
244
|
autoIdleMessage = '',
|
|
225
245
|
shadowing = false,
|
|
226
246
|
extraData: HandoffExtraData | undefined = undefined,
|
|
227
|
-
botEvent:
|
|
247
|
+
botEvent: FormattedBotEventData,
|
|
228
248
|
subscribeHelpdeskEvents: HelpdeskEvent[] = []
|
|
229
249
|
) {
|
|
230
250
|
const params: HubtypeHandoffParams = {}
|
package/src/models/ai-agents.ts
CHANGED
|
@@ -49,9 +49,16 @@ export type OutputMessage =
|
|
|
49
49
|
|
|
50
50
|
export type AgenticOutputMessage = Exclude<OutputMessage, ExitMessage>
|
|
51
51
|
|
|
52
|
+
export interface ToolExecution {
|
|
53
|
+
toolName: string
|
|
54
|
+
toolArguments: Record<string, any>
|
|
55
|
+
knowledgebaseSourcesIds?: string[]
|
|
56
|
+
knowledgebaseChunksIds?: string[]
|
|
57
|
+
}
|
|
58
|
+
|
|
52
59
|
export interface RunResult {
|
|
53
60
|
messages: AgenticOutputMessage[]
|
|
54
|
-
toolsExecuted:
|
|
61
|
+
toolsExecuted: ToolExecution[]
|
|
55
62
|
memoryLength: number
|
|
56
63
|
exit: boolean
|
|
57
64
|
error: boolean
|
|
@@ -1,3 +1,7 @@
|
|
|
1
|
+
import { ToolExecution } from './ai-agents'
|
|
2
|
+
|
|
3
|
+
export const EVENT_FORMAT_VERSION = 4
|
|
4
|
+
|
|
1
5
|
export enum EventAction {
|
|
2
6
|
AiAgent = 'ai_agent',
|
|
3
7
|
FeedbackCase = 'feedback_case',
|
|
@@ -63,6 +67,10 @@ export interface EventFlow extends HtBaseEventProps {
|
|
|
63
67
|
export interface EventHandoff extends HtBaseEventProps {
|
|
64
68
|
action: EventAction.HandoffSuccess | EventAction.HandoffFail
|
|
65
69
|
flowThreadId?: string
|
|
70
|
+
flowId: string
|
|
71
|
+
flowName: string
|
|
72
|
+
flowNodeId: string
|
|
73
|
+
flowNodeContentId: string
|
|
66
74
|
queueId: string
|
|
67
75
|
queueName: string
|
|
68
76
|
caseId?: string
|
|
@@ -74,6 +82,10 @@ export interface EventHandoff extends HtBaseEventProps {
|
|
|
74
82
|
export interface EventHandoffOption extends HtBaseEventProps {
|
|
75
83
|
action: EventAction.HandoffOption
|
|
76
84
|
flowThreadId?: string
|
|
85
|
+
flowId: string
|
|
86
|
+
flowName: string
|
|
87
|
+
flowNodeId: string
|
|
88
|
+
flowNodeContentId: string
|
|
77
89
|
queueId?: string
|
|
78
90
|
queueName?: string
|
|
79
91
|
}
|
|
@@ -82,7 +94,9 @@ export interface EventKeyword extends HtBaseEventProps {
|
|
|
82
94
|
action: EventAction.Keyword
|
|
83
95
|
flowThreadId: string
|
|
84
96
|
flowId: string
|
|
97
|
+
flowName: string
|
|
85
98
|
flowNodeId: string
|
|
99
|
+
flowNodeContentId: string
|
|
86
100
|
nluKeywordName: string
|
|
87
101
|
nluKeywordIsRegex?: boolean
|
|
88
102
|
nluKeywordMessageId: string
|
|
@@ -93,7 +107,9 @@ export interface EventIntentSmart extends HtBaseEventProps {
|
|
|
93
107
|
action: EventAction.IntentSmart
|
|
94
108
|
flowThreadId: string
|
|
95
109
|
flowId: string
|
|
110
|
+
flowName: string
|
|
96
111
|
flowNodeId: string
|
|
112
|
+
flowNodeContentId: string
|
|
97
113
|
nluIntentSmartTitle: string
|
|
98
114
|
nluIntentSmartNumUsed: number
|
|
99
115
|
nluIntentSmartMessageId: string
|
|
@@ -104,7 +120,9 @@ export interface EventKnowledgeBase extends HtBaseEventProps {
|
|
|
104
120
|
action: EventAction.Knowledgebase
|
|
105
121
|
flowThreadId: string
|
|
106
122
|
flowId: string
|
|
123
|
+
flowName: string
|
|
107
124
|
flowNodeId: string
|
|
125
|
+
flowNodeContentId: string
|
|
108
126
|
knowledgebaseInferenceId: string
|
|
109
127
|
knowledgebaseFailReason?: KnowledgebaseFailReason
|
|
110
128
|
knowledgebaseSourcesIds: string[]
|
|
@@ -121,7 +139,7 @@ export interface EventAiAgent extends HtBaseEventProps {
|
|
|
121
139
|
flowNodeId: string
|
|
122
140
|
flowNodeContentId: string
|
|
123
141
|
flowNodeIsMeaningful: boolean
|
|
124
|
-
toolsExecuted:
|
|
142
|
+
toolsExecuted: ToolExecution[]
|
|
125
143
|
inputMessageId: string
|
|
126
144
|
memoryLength: number
|
|
127
145
|
inputGuardrailsTriggered: string[]
|
|
@@ -137,6 +155,10 @@ export enum KnowledgebaseFailReason {
|
|
|
137
155
|
|
|
138
156
|
export interface EventFallback extends HtBaseEventProps {
|
|
139
157
|
action: EventAction.Fallback
|
|
158
|
+
flowId: string
|
|
159
|
+
flowName: string
|
|
160
|
+
flowNodeId: string
|
|
161
|
+
flowNodeContentId: string
|
|
140
162
|
userInput: string
|
|
141
163
|
fallbackOut: number
|
|
142
164
|
fallbackMessageId: string
|
|
@@ -81,6 +81,7 @@ export enum INPUT {
|
|
|
81
81
|
EVENT_AGENT_MESSAGE_CREATED = 'case_event_agent_message_created',
|
|
82
82
|
EVENT_QUEUE_POSITION_CHANGED = 'case_event_queue_position_changed',
|
|
83
83
|
EVENT_CASE_STATUS_CHANGED = 'case_event_status_changed',
|
|
84
|
+
SYSTEM_DEBUG_TRACE = 'system_debug_trace',
|
|
84
85
|
}
|
|
85
86
|
|
|
86
87
|
interface PluginConstructor<T> {
|