@botonic/core 0.30.0 → 0.30.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/lib/cjs/handoff.d.ts +6 -0
- package/lib/cjs/handoff.js +15 -3
- package/lib/cjs/handoff.js.map +1 -1
- package/lib/esm/handoff.d.ts +6 -0
- package/lib/esm/handoff.js +14 -2
- package/lib/esm/handoff.js.map +1 -1
- package/package.json +1 -1
- package/src/handoff.ts +19 -2
package/lib/cjs/handoff.d.ts
CHANGED
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@@ -23,6 +23,10 @@ interface BotEventData {
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language: string;
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country: string;
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}
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26
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+
export declare enum HelpdeskEvent {
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27
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+
StatusChanged = "status_changed",
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28
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+
AgentMessageCreated = "agent_message_created"
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29
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+
}
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export declare function getOpenQueues(session: Session, context?: {}): Promise<{
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queues: string[];
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}>;
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@@ -40,6 +44,7 @@ export declare class HandOffBuilder {
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_shadowing: boolean;
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_extraData: HandoffExtraData;
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_bot_event: BotEventData;
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+
_subscribeHelpdeskEvents: HelpdeskEvent[];
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constructor(session: Session);
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withQueue(queueNameOrId: string): this;
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withOnFinishPayload(payload: string): this;
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@@ -54,6 +59,7 @@ export declare class HandOffBuilder {
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withShadowing(shadowing?: boolean): this;
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withExtraData(extraData: HandoffExtraData): this;
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withBotEvent(botEvent: BotEventData): this;
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+
withSubscribeHelpdeskEvents(events: HelpdeskEvent[]): this;
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handOff(): Promise<void>;
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}
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/**
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package/lib/cjs/handoff.js
CHANGED
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@@ -1,11 +1,16 @@
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1
1
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"use strict";
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2
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Object.defineProperty(exports, "__esModule", { value: true });
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3
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-
exports.deleteUser = exports.cancelHandoff = exports.getAgentVacationRanges = exports.getAvailableAgents = exports.getAvailableAgentsByQueue = exports.storeCaseRating = exports.humanHandOff = exports.HandOffBuilder = exports.getOpenQueues = void 0;
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3
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+
exports.deleteUser = exports.cancelHandoff = exports.getAgentVacationRanges = exports.getAvailableAgents = exports.getAvailableAgentsByQueue = exports.storeCaseRating = exports.humanHandOff = exports.HandOffBuilder = exports.getOpenQueues = exports.HelpdeskEvent = void 0;
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const tslib_1 = require("tslib");
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const axios_1 = tslib_1.__importDefault(require("axios"));
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const constants_1 = require("./constants");
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const models_1 = require("./models");
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const HUBTYPE_API_URL = 'https://api.hubtype.com';
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9
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+
var HelpdeskEvent;
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(function (HelpdeskEvent) {
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HelpdeskEvent["StatusChanged"] = "status_changed";
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12
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HelpdeskEvent["AgentMessageCreated"] = "agent_message_created";
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})(HelpdeskEvent = exports.HelpdeskEvent || (exports.HelpdeskEvent = {}));
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function contextDefaults(context) {
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return {
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timeoutMs: context.timeoutMs || 10000,
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@@ -86,9 +91,13 @@ class HandOffBuilder {
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this._bot_event = botEvent;
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return this;
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}
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withSubscribeHelpdeskEvents(events) {
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this._subscribeHelpdeskEvents = events;
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return this;
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}
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handOff() {
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return tslib_1.__awaiter(this, void 0, void 0, function* () {
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-
return _humanHandOff(this._session, this._queue, this._onFinish, this._email, this._agentId, this._forceAssignIfNotAvailable, this._autoAssignOnWaiting, this._caseInfo, this._note, this._autoIdleMessage, this._shadowing, this._extraData, this._bot_event);
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+
return _humanHandOff(this._session, this._queue, this._onFinish, this._email, this._agentId, this._forceAssignIfNotAvailable, this._autoAssignOnWaiting, this._caseInfo, this._note, this._autoIdleMessage, this._shadowing, this._extraData, this._bot_event, this._subscribeHelpdeskEvents);
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});
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}
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}
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@@ -117,7 +126,7 @@ function humanHandOff(session, queueNameOrId = '', onFinish) {
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});
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}
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exports.humanHandOff = humanHandOff;
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-
function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail = '', agentId = '', forceAssignIfNotAvailable = true, autoAssignOnWaiting = false, caseInfo = '', note = '', autoIdleMessage = '', shadowing = false, extraData = undefined, botEvent) {
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+
function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail = '', agentId = '', forceAssignIfNotAvailable = true, autoAssignOnWaiting = false, caseInfo = '', note = '', autoIdleMessage = '', shadowing = false, extraData = undefined, botEvent, subscribeHelpdeskEvents = []) {
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return tslib_1.__awaiter(this, void 0, void 0, function* () {
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const params = {};
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params.force_assign_if_not_available = forceAssignIfNotAvailable;
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@@ -154,6 +163,9 @@ function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail = '', a
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if (botEvent) {
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params.bot_event = botEvent;
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}
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+
if (subscribeHelpdeskEvents.length > 0) {
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params.subscribe_helpdesk_events = subscribeHelpdeskEvents;
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+
}
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if (!session.is_test_integration) {
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session._botonic_action = `${models_1.BotonicAction.CreateCase}:${JSON.stringify(params)}`;
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}
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package/lib/cjs/handoff.js.map
CHANGED
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@@ -1 +1 @@
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1
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-
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1
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+
{"version":3,"file":"handoff.js","sourceRoot":"","sources":["../../src/handoff.ts"],"names":[],"mappings":";;;;AAAA,0DAAyB;AAEzB,2CAAqD;AACrD,qCAAoE;AAEpE,MAAM,eAAe,GAAG,yBAAyB,CAAA;AA+BjD,IAAY,aAGX;AAHD,WAAY,aAAa;IACvB,iDAAgC,CAAA;IAChC,8DAA6C,CAAA;AAC/C,CAAC,EAHW,aAAa,GAAb,qBAAa,KAAb,qBAAa,QAGxB;AAED,SAAS,eAAe,CAAC,OAAY;IACnC,OAAO;QACL,SAAS,EAAE,OAAO,CAAC,SAAS,IAAI,KAAK;KACtC,CAAA;AACH,CAAC;AAED,SAAsB,aAAa,CACjC,OAAgB,EAChB,OAAO,GAAG,EAAE;;QAEZ,wDAAwD;QACxD,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,WAAW,GAAG,GAAG,OAAO,6BAA6B,CAAA;QAC3D,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;QAClC,MAAM,IAAI,GAAG,MAAM,IAAA,eAAK,EAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,WAAW;YAChB,IAAI,EAAE,EAAE,MAAM,EAAE,OAAO,CAAC,GAAG,CAAC,EAAE,EAAE;YAChC,OAAO,EAAG,OAA0B,CAAC,SAAS;SAC/C,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAlBD,sCAkBC;AAED,MAAa,cAAc;IAgBzB,YAAY,OAAgB;QAC1B,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;IACzB,CAAC;IAED,SAAS,CAAC,aAAqB;QAC7B,IAAI,CAAC,MAAM,GAAG,aAAa,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,SAAS,GAAG,OAAO,CAAA;QACxB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,gBAAgB,CAAC,IAAY;QAC3B,IAAI,CAAC,SAAS,GAAG,GAAG,mCAAuB,GAAG,IAAI,EAAE,CAAA;QACpD,OAAO,IAAI,CAAA;IACb,CAAC;IAED,cAAc,CAAC,KAAa;QAC1B,IAAI,CAAC,MAAM,GAAG,KAAK,CAAA;QACnB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,WAAW,CAAC,OAAe;QACzB,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;QACvB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,6BAA6B,CAAC,WAAoB;QAChD,IAAI,CAAC,0BAA0B,GAAG,WAAW,CAAA;QAC7C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,uBAAuB,CAAC,mBAA4B;QAClD,IAAI,CAAC,oBAAoB,GAAG,mBAAmB,CAAA;QAC/C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,QAAQ,CAAC,IAAY;QACnB,IAAI,CAAC,KAAK,GAAG,IAAI,CAAA;QACjB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,YAAY,CAAC,QAAgB;QAC3B,IAAI,CAAC,SAAS,GAAG,QAAQ,CAAA;QACzB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,gBAAgB,GAAG,OAAO,CAAA;QAC/B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,aAAa,CAAC,SAAS,GAAG,IAAI;QAC5B,IAAI,CAAC,UAAU,GAAG,SAAS,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,aAAa,CAAC,SAA2B;QACvC,IAAI,CAAC,UAAU,GAAG,SAAS,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,YAAY,CAAC,QAAsB;QACjC,IAAI,CAAC,UAAU,GAAG,QAAQ,CAAA;QAC1B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,2BAA2B,CAAC,MAAuB;QACjD,IAAI,CAAC,wBAAwB,GAAG,MAAM,CAAA;QACtC,OAAO,IAAI,CAAA;IACb,CAAC;IAEK,OAAO;;YACX,OAAO,aAAa,CAClB,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,0BAA0B,EAC/B,IAAI,CAAC,oBAAoB,EACzB,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,KAAK,EACV,IAAI,CAAC,gBAAgB,EACrB,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,wBAAwB,CAC9B,CAAA;QACH,CAAC;KAAA;CACF;AA5GD,wCA4GC;AAED;;GAEG;AACH,SAAsB,YAAY,CAAC,OAAO,EAAE,aAAa,GAAG,EAAE,EAAE,QAAQ;;QACtE,MAAM,OAAO,GAAG,IAAI,cAAc,CAAC,OAAO,CAAC,CAAA;QAC3C,IAAI,aAAa,EAAE;YACjB,OAAO,CAAC,SAAS,CAAC,aAAa,CAAC,CAAA;SACjC;QACD,IAAI,QAAQ,EAAE;YACZ,IAAI,QAAQ,CAAC,IAAI,EAAE;gBACjB,OAAO,CAAC,gBAAgB,CAAC,QAAQ,CAAC,IAAI,CAAC,CAAA;aACxC;iBAAM,IAAI,QAAQ,CAAC,OAAO,EAAE;gBAC3B,OAAO,CAAC,mBAAmB,CAAC,QAAQ,CAAC,OAAO,CAAC,CAAA;aAC9C;iBAAM;gBACL,MAAM,IAAI,KAAK,CAAC,yCAAyC,CAAC,CAAA;aAC3D;SACF;QACD,OAAO,OAAO,CAAC,OAAO,EAAE,CAAA;IAC1B,CAAC;CAAA;AAfD,oCAeC;AAiBD,SAAe,aAAa,CAC1B,OAAgB,EAChB,aAAa,GAAG,EAAE,EAClB,QAAgB,EAChB,UAAU,GAAG,EAAE,EACf,OAAO,GAAG,EAAE,EACZ,yBAAyB,GAAG,IAAI,EAChC,mBAAmB,GAAG,KAAK,EAC3B,QAAQ,GAAG,EAAE,EACb,IAAI,GAAG,EAAE,EACT,eAAe,GAAG,EAAE,EACpB,SAAS,GAAG,KAAK,EACjB,YAA0C,SAAS,EACnD,QAAsB,EACtB,0BAA2C,EAAE;;QAE7C,MAAM,MAAM,GAAyB,EAAE,CAAA;QAEvC,MAAM,CAAC,6BAA6B,GAAG,yBAAyB,CAAA;QAEhE,IAAI,aAAa,EAAE;YACjB,MAAM,CAAC,KAAK,GAAG,aAAa,CAAA;SAC7B;QACD,IAAI,UAAU,EAAE;YACd,MAAM,CAAC,WAAW,GAAG,UAAU,CAAA;SAChC;QACD,IAAI,OAAO,EAAE;YACX,MAAM,CAAC,QAAQ,GAAG,OAAO,CAAA;SAC1B;QACD,IAAI,mBAAmB,EAAE;YACvB,MAAM,CAAC,sBAAsB,GAAG,mBAAmB,CAAA;SACpD;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,IAAI,EAAE;YACR,MAAM,CAAC,IAAI,GAAG,IAAI,CAAA;SACnB;QACD,IAAI,eAAe,EAAE;YACnB,MAAM,CAAC,iBAAiB,GAAG,eAAe,CAAA;SAC3C;QACD,IAAI,SAAS,EAAE;YACb,MAAM,CAAC,SAAS,GAAG,SAAS,CAAA;SAC7B;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,SAAS,EAAE;YACb,MAAM,CAAC,eAAe,GAAG,SAAS,CAAA;SACnC;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,uBAAuB,CAAC,MAAM,GAAG,CAAC,EAAE;YACtC,MAAM,CAAC,yBAAyB,GAAG,uBAAuB,CAAA;SAC3D;QACD,IAAI,CAAC,OAAO,CAAC,mBAAmB,EAAE;YAChC,OAAO,CAAC,eAAe,GAAG,GAAG,sBAAa,CAAC,UAAU,IAAI,IAAI,CAAC,SAAS,CAAC,MAAM,CAAC,EAAE,CAAA;SAClF;aAAM;YACL,OAAO,CAAC,eAAe,GAAG,GAAG,sBAAa,CAAC,cAAc,IAAI,MAAM,CAAC,SAAS,IAAI,EAAE,EAAE,CAAA;SACtF;IACH,CAAC;CAAA;AAED,SAAsB,eAAe,CACnC,OAAgB,EAChB,MAAc,EACd,UAAe,EAAE;;QAEjB,IAAI,OAAO,CAAC,mBAAmB,EAAE;YAC/B,OAAO,OAAO,CAAC,OAAO,CAAC,EAAE,MAAM,EAAE,IAAI,EAAE,CAAC,CAAA;SACzC;QACD,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,EAAE,CAAA;QAC9B,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;QAClC,MAAM,IAAI,GAAG,MAAM,IAAA,eAAK,EAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,GAAG,OAAO,aAAa,MAAM,qBAAqB;YACvD,IAAI,EAAE,EAAE,OAAO,EA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package/lib/esm/handoff.d.ts
CHANGED
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@@ -23,6 +23,10 @@ interface BotEventData {
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language: string;
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country: string;
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25
25
|
}
|
|
26
|
+
export declare enum HelpdeskEvent {
|
|
27
|
+
StatusChanged = "status_changed",
|
|
28
|
+
AgentMessageCreated = "agent_message_created"
|
|
29
|
+
}
|
|
26
30
|
export declare function getOpenQueues(session: Session, context?: {}): Promise<{
|
|
27
31
|
queues: string[];
|
|
28
32
|
}>;
|
|
@@ -40,6 +44,7 @@ export declare class HandOffBuilder {
|
|
|
40
44
|
_shadowing: boolean;
|
|
41
45
|
_extraData: HandoffExtraData;
|
|
42
46
|
_bot_event: BotEventData;
|
|
47
|
+
_subscribeHelpdeskEvents: HelpdeskEvent[];
|
|
43
48
|
constructor(session: Session);
|
|
44
49
|
withQueue(queueNameOrId: string): this;
|
|
45
50
|
withOnFinishPayload(payload: string): this;
|
|
@@ -54,6 +59,7 @@ export declare class HandOffBuilder {
|
|
|
54
59
|
withShadowing(shadowing?: boolean): this;
|
|
55
60
|
withExtraData(extraData: HandoffExtraData): this;
|
|
56
61
|
withBotEvent(botEvent: BotEventData): this;
|
|
62
|
+
withSubscribeHelpdeskEvents(events: HelpdeskEvent[]): this;
|
|
57
63
|
handOff(): Promise<void>;
|
|
58
64
|
}
|
|
59
65
|
/**
|
package/lib/esm/handoff.js
CHANGED
|
@@ -3,6 +3,11 @@ import axios from 'axios';
|
|
|
3
3
|
import { PATH_PAYLOAD_IDENTIFIER } from './constants';
|
|
4
4
|
import { BotonicAction } from './models';
|
|
5
5
|
const HUBTYPE_API_URL = 'https://api.hubtype.com';
|
|
6
|
+
export var HelpdeskEvent;
|
|
7
|
+
(function (HelpdeskEvent) {
|
|
8
|
+
HelpdeskEvent["StatusChanged"] = "status_changed";
|
|
9
|
+
HelpdeskEvent["AgentMessageCreated"] = "agent_message_created";
|
|
10
|
+
})(HelpdeskEvent || (HelpdeskEvent = {}));
|
|
6
11
|
function contextDefaults(context) {
|
|
7
12
|
return {
|
|
8
13
|
timeoutMs: context.timeoutMs || 10000,
|
|
@@ -82,9 +87,13 @@ export class HandOffBuilder {
|
|
|
82
87
|
this._bot_event = botEvent;
|
|
83
88
|
return this;
|
|
84
89
|
}
|
|
90
|
+
withSubscribeHelpdeskEvents(events) {
|
|
91
|
+
this._subscribeHelpdeskEvents = events;
|
|
92
|
+
return this;
|
|
93
|
+
}
|
|
85
94
|
handOff() {
|
|
86
95
|
return __awaiter(this, void 0, void 0, function* () {
|
|
87
|
-
return _humanHandOff(this._session, this._queue, this._onFinish, this._email, this._agentId, this._forceAssignIfNotAvailable, this._autoAssignOnWaiting, this._caseInfo, this._note, this._autoIdleMessage, this._shadowing, this._extraData, this._bot_event);
|
|
96
|
+
return _humanHandOff(this._session, this._queue, this._onFinish, this._email, this._agentId, this._forceAssignIfNotAvailable, this._autoAssignOnWaiting, this._caseInfo, this._note, this._autoIdleMessage, this._shadowing, this._extraData, this._bot_event, this._subscribeHelpdeskEvents);
|
|
88
97
|
});
|
|
89
98
|
}
|
|
90
99
|
}
|
|
@@ -111,7 +120,7 @@ export function humanHandOff(session, queueNameOrId = '', onFinish) {
|
|
|
111
120
|
return builder.handOff();
|
|
112
121
|
});
|
|
113
122
|
}
|
|
114
|
-
function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail = '', agentId = '', forceAssignIfNotAvailable = true, autoAssignOnWaiting = false, caseInfo = '', note = '', autoIdleMessage = '', shadowing = false, extraData = undefined, botEvent) {
|
|
123
|
+
function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail = '', agentId = '', forceAssignIfNotAvailable = true, autoAssignOnWaiting = false, caseInfo = '', note = '', autoIdleMessage = '', shadowing = false, extraData = undefined, botEvent, subscribeHelpdeskEvents = []) {
|
|
115
124
|
return __awaiter(this, void 0, void 0, function* () {
|
|
116
125
|
const params = {};
|
|
117
126
|
params.force_assign_if_not_available = forceAssignIfNotAvailable;
|
|
@@ -148,6 +157,9 @@ function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail = '', a
|
|
|
148
157
|
if (botEvent) {
|
|
149
158
|
params.bot_event = botEvent;
|
|
150
159
|
}
|
|
160
|
+
if (subscribeHelpdeskEvents.length > 0) {
|
|
161
|
+
params.subscribe_helpdesk_events = subscribeHelpdeskEvents;
|
|
162
|
+
}
|
|
151
163
|
if (!session.is_test_integration) {
|
|
152
164
|
session._botonic_action = `${BotonicAction.CreateCase}:${JSON.stringify(params)}`;
|
|
153
165
|
}
|
package/lib/esm/handoff.js.map
CHANGED
|
@@ -1 +1 @@
|
|
|
1
|
-
{"version":3,"file":"handoff.js","sourceRoot":"","sources":["../../src/handoff.ts"],"names":[],"mappings":";AAAA,OAAO,KAAK,MAAM,OAAO,CAAA;AAEzB,OAAO,EAAE,uBAAuB,EAAE,MAAM,aAAa,CAAA;AACrD,OAAO,EAAE,aAAa,EAA8B,MAAM,UAAU,CAAA;AAEpE,MAAM,eAAe,GAAG,yBAAyB,CAAA;AA+BjD,SAAS,eAAe,CAAC,OAAY;IACnC,OAAO;QACL,SAAS,EAAE,OAAO,CAAC,SAAS,IAAI,KAAK;KACtC,CAAA;AACH,CAAC;AAED,MAAM,UAAgB,aAAa,CACjC,OAAgB,EAChB,OAAO,GAAG,EAAE;;QAEZ,wDAAwD;QACxD,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,WAAW,GAAG,GAAG,OAAO,6BAA6B,CAAA;QAC3D,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;QAClC,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,WAAW;YAChB,IAAI,EAAE,EAAE,MAAM,EAAE,OAAO,CAAC,GAAG,CAAC,EAAE,EAAE;YAChC,OAAO,EAAG,OAA0B,CAAC,SAAS;SAC/C,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAED,MAAM,OAAO,cAAc;
|
|
1
|
+
{"version":3,"file":"handoff.js","sourceRoot":"","sources":["../../src/handoff.ts"],"names":[],"mappings":";AAAA,OAAO,KAAK,MAAM,OAAO,CAAA;AAEzB,OAAO,EAAE,uBAAuB,EAAE,MAAM,aAAa,CAAA;AACrD,OAAO,EAAE,aAAa,EAA8B,MAAM,UAAU,CAAA;AAEpE,MAAM,eAAe,GAAG,yBAAyB,CAAA;AA+BjD,MAAM,CAAN,IAAY,aAGX;AAHD,WAAY,aAAa;IACvB,iDAAgC,CAAA;IAChC,8DAA6C,CAAA;AAC/C,CAAC,EAHW,aAAa,KAAb,aAAa,QAGxB;AAED,SAAS,eAAe,CAAC,OAAY;IACnC,OAAO;QACL,SAAS,EAAE,OAAO,CAAC,SAAS,IAAI,KAAK;KACtC,CAAA;AACH,CAAC;AAED,MAAM,UAAgB,aAAa,CACjC,OAAgB,EAChB,OAAO,GAAG,EAAE;;QAEZ,wDAAwD;QACxD,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,WAAW,GAAG,GAAG,OAAO,6BAA6B,CAAA;QAC3D,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;QAClC,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,WAAW;YAChB,IAAI,EAAE,EAAE,MAAM,EAAE,OAAO,CAAC,GAAG,CAAC,EAAE,EAAE;YAChC,OAAO,EAAG,OAA0B,CAAC,SAAS;SAC/C,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAED,MAAM,OAAO,cAAc;IAgBzB,YAAY,OAAgB;QAC1B,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;IACzB,CAAC;IAED,SAAS,CAAC,aAAqB;QAC7B,IAAI,CAAC,MAAM,GAAG,aAAa,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,SAAS,GAAG,OAAO,CAAA;QACxB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,gBAAgB,CAAC,IAAY;QAC3B,IAAI,CAAC,SAAS,GAAG,GAAG,uBAAuB,GAAG,IAAI,EAAE,CAAA;QACpD,OAAO,IAAI,CAAA;IACb,CAAC;IAED,cAAc,CAAC,KAAa;QAC1B,IAAI,CAAC,MAAM,GAAG,KAAK,CAAA;QACnB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,WAAW,CAAC,OAAe;QACzB,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;QACvB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,6BAA6B,CAAC,WAAoB;QAChD,IAAI,CAAC,0BAA0B,GAAG,WAAW,CAAA;QAC7C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,uBAAuB,CAAC,mBAA4B;QAClD,IAAI,CAAC,oBAAoB,GAAG,mBAAmB,CAAA;QAC/C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,QAAQ,CAAC,IAAY;QACnB,IAAI,CAAC,KAAK,GAAG,IAAI,CAAA;QACjB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,YAAY,CAAC,QAAgB;QAC3B,IAAI,CAAC,SAAS,GAAG,QAAQ,CAAA;QACzB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,gBAAgB,GAAG,OAAO,CAAA;QAC/B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,aAAa,CAAC,SAAS,GAAG,IAAI;QAC5B,IAAI,CAAC,UAAU,GAAG,SAAS,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,aAAa,CAAC,SAA2B;QACvC,IAAI,CAAC,UAAU,GAAG,SAAS,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,YAAY,CAAC,QAAsB;QACjC,IAAI,CAAC,UAAU,GAAG,QAAQ,CAAA;QAC1B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,2BAA2B,CAAC,MAAuB;QACjD,IAAI,CAAC,wBAAwB,GAAG,MAAM,CAAA;QACtC,OAAO,IAAI,CAAA;IACb,CAAC;IAEK,OAAO;;YACX,OAAO,aAAa,CAClB,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,0BAA0B,EAC/B,IAAI,CAAC,oBAAoB,EACzB,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,KAAK,EACV,IAAI,CAAC,gBAAgB,EACrB,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,UAAU,EACf,IAAI,CAAC,wBAAwB,CAC9B,CAAA;QACH,CAAC;KAAA;CACF;AAED;;GAEG;AACH,MAAM,UAAgB,YAAY,CAAC,OAAO,EAAE,aAAa,GAAG,EAAE,EAAE,QAAQ;;QACtE,MAAM,OAAO,GAAG,IAAI,cAAc,CAAC,OAAO,CAAC,CAAA;QAC3C,IAAI,aAAa,EAAE;YACjB,OAAO,CAAC,SAAS,CAAC,aAAa,CAAC,CAAA;SACjC;QACD,IAAI,QAAQ,EAAE;YACZ,IAAI,QAAQ,CAAC,IAAI,EAAE;gBACjB,OAAO,CAAC,gBAAgB,CAAC,QAAQ,CAAC,IAAI,CAAC,CAAA;aACxC;iBAAM,IAAI,QAAQ,CAAC,OAAO,EAAE;gBAC3B,OAAO,CAAC,mBAAmB,CAAC,QAAQ,CAAC,OAAO,CAAC,CAAA;aAC9C;iBAAM;gBACL,MAAM,IAAI,KAAK,CAAC,yCAAyC,CAAC,CAAA;aAC3D;SACF;QACD,OAAO,OAAO,CAAC,OAAO,EAAE,CAAA;IAC1B,CAAC;CAAA;AAiBD,SAAe,aAAa,CAC1B,OAAgB,EAChB,aAAa,GAAG,EAAE,EAClB,QAAgB,EAChB,UAAU,GAAG,EAAE,EACf,OAAO,GAAG,EAAE,EACZ,yBAAyB,GAAG,IAAI,EAChC,mBAAmB,GAAG,KAAK,EAC3B,QAAQ,GAAG,EAAE,EACb,IAAI,GAAG,EAAE,EACT,eAAe,GAAG,EAAE,EACpB,SAAS,GAAG,KAAK,EACjB,YAA0C,SAAS,EACnD,QAAsB,EACtB,0BAA2C,EAAE;;QAE7C,MAAM,MAAM,GAAyB,EAAE,CAAA;QAEvC,MAAM,CAAC,6BAA6B,GAAG,yBAAyB,CAAA;QAEhE,IAAI,aAAa,EAAE;YACjB,MAAM,CAAC,KAAK,GAAG,aAAa,CAAA;SAC7B;QACD,IAAI,UAAU,EAAE;YACd,MAAM,CAAC,WAAW,GAAG,UAAU,CAAA;SAChC;QACD,IAAI,OAAO,EAAE;YACX,MAAM,CAAC,QAAQ,GAAG,OAAO,CAAA;SAC1B;QACD,IAAI,mBAAmB,EAAE;YACvB,MAAM,CAAC,sBAAsB,GAAG,mBAAmB,CAAA;SACpD;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,IAAI,EAAE;YACR,MAAM,CAAC,IAAI,GAAG,IAAI,CAAA;SACnB;QACD,IAAI,eAAe,EAAE;YACnB,MAAM,CAAC,iBAAiB,GAAG,eAAe,CAAA;SAC3C;QACD,IAAI,SAAS,EAAE;YACb,MAAM,CAAC,SAAS,GAAG,SAAS,CAAA;SAC7B;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,SAAS,EAAE;YACb,MAAM,CAAC,eAAe,GAAG,SAAS,CAAA;SACnC;QACD,IAAI,QAAQ,EAAE;YACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;SAC5B;QACD,IAAI,uBAAuB,CAAC,MAAM,GAAG,CAAC,EAAE;YACtC,MAAM,CAAC,yBAAyB,GAAG,uBAAuB,CAAA;SAC3D;QACD,IAAI,CAAC,OAAO,CAAC,mBAAmB,EAAE;YAChC,OAAO,CAAC,eAAe,GAAG,GAAG,aAAa,CAAC,UAAU,IAAI,IAAI,CAAC,SAAS,CAAC,MAAM,CAAC,EAAE,CAAA;SAClF;aAAM;YACL,OAAO,CAAC,eAAe,GAAG,GAAG,aAAa,CAAC,cAAc,IAAI,MAAM,CAAC,SAAS,IAAI,EAAE,EAAE,CAAA;SACtF;IACH,CAAC;CAAA;AAED,MAAM,UAAgB,eAAe,CACnC,OAAgB,EAChB,MAAc,EACd,UAAe,EAAE;;QAEjB,IAAI,OAAO,CAAC,mBAAmB,EAAE;YAC/B,OAAO,OAAO,CAAC,OAAO,CAAC,EAAE,MAAM,EAAE,IAAI,EAAE,CAAC,CAAA;SACzC;QACD,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,EAAE,CAAA;QAC9B,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;QAClC,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,GAAG,OAAO,aAAa,MAAM,qBAAqB;YACvD,IAAI,EAAE,EAAE,OAAO,EAAE,MAAM,EAAE,MAAM,EAAE;YACjC,OAAO,EAAG,OAA0B,CAAC,SAAS;SAC/C,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAED,MAAM,UAAgB,yBAAyB,CAC7C,OAAgB,EAChB,OAAe;;QAEf,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,GAAG,OAAO,cAAc,OAAO,wBAAwB;SAC7D,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAED,MAAM,UAAgB,kBAAkB,CACtC,OAAgB;;QAEhB,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,KAAK,GAAG,OAAO,CAAC,GAAG,CAAC,EAAE,CAAA;QAC5B,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,MAAM;YACd,GAAG,EAAE,GAAG,OAAO,YAAY,KAAK,cAAc;SAC/C,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAED,MAAM,UAAgB,sBAAsB,CAC1C,OAAgB,EAChB,EAAE,OAAO,EAAE,UAAU,EAA6C;;QAElE,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;QACvD,MAAM,KAAK,GAAG,OAAO,CAAC,GAAG,CAAC,EAAE,CAAA;QAC5B,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;YACvB,OAAO,EAAE;gBACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;aACjD;YACD,MAAM,EAAE,KAAK;YACb,GAAG,EAAE,GAAG,OAAO,YAAY,KAAK,6BAA6B;YAC7D,MAAM,EAAE,EAAE,QAAQ,EAAE,OAAO,EAAE,WAAW,EAAE,UAAU,EAAE;SACvD,CAAC,CAAA;QACF,OAAO,IAAI,CAAC,IAAI,CAAA;IAClB,CAAC;CAAA;AAED,MAAM,UAAU,aAAa,CAC3B,OAAgB,EAChB,eAA8B,IAAI;IAElC,IAAI,MAAM,GAAsB,aAAa,CAAC,WAAW,CAAA;IACzD,IAAI,YAAY;QAAE,MAAM,GAAG,GAAG,MAAM,IAAI,IAAI,CAAC,SAAS,CAAC,EAAE,YAAY,EAAE,CAAC,EAAE,CAAA;IAC1E,OAAO,CAAC,eAAe,GAAG,MAAM,CAAA;AAClC,CAAC;AAED,MAAM,UAAU,UAAU,CAAC,OAAgB;IACzC,OAAO,CAAC,eAAe,GAAG,aAAa,CAAC,UAAU,CAAA;AACpD,CAAC"}
|
package/package.json
CHANGED
package/src/handoff.ts
CHANGED
|
@@ -34,6 +34,11 @@ interface BotEventData {
|
|
|
34
34
|
country: string
|
|
35
35
|
}
|
|
36
36
|
|
|
37
|
+
export enum HelpdeskEvent {
|
|
38
|
+
StatusChanged = 'status_changed',
|
|
39
|
+
AgentMessageCreated = 'agent_message_created',
|
|
40
|
+
}
|
|
41
|
+
|
|
37
42
|
function contextDefaults(context: any): BackendContext {
|
|
38
43
|
return {
|
|
39
44
|
timeoutMs: context.timeoutMs || 10000,
|
|
@@ -74,6 +79,7 @@ export class HandOffBuilder {
|
|
|
74
79
|
_shadowing: boolean
|
|
75
80
|
_extraData: HandoffExtraData
|
|
76
81
|
_bot_event: BotEventData
|
|
82
|
+
_subscribeHelpdeskEvents: HelpdeskEvent[]
|
|
77
83
|
|
|
78
84
|
constructor(session: Session) {
|
|
79
85
|
this._session = session
|
|
@@ -144,6 +150,11 @@ export class HandOffBuilder {
|
|
|
144
150
|
return this
|
|
145
151
|
}
|
|
146
152
|
|
|
153
|
+
withSubscribeHelpdeskEvents(events: HelpdeskEvent[]): this {
|
|
154
|
+
this._subscribeHelpdeskEvents = events
|
|
155
|
+
return this
|
|
156
|
+
}
|
|
157
|
+
|
|
147
158
|
async handOff(): Promise<void> {
|
|
148
159
|
return _humanHandOff(
|
|
149
160
|
this._session,
|
|
@@ -158,7 +169,8 @@ export class HandOffBuilder {
|
|
|
158
169
|
this._autoIdleMessage,
|
|
159
170
|
this._shadowing,
|
|
160
171
|
this._extraData,
|
|
161
|
-
this._bot_event
|
|
172
|
+
this._bot_event,
|
|
173
|
+
this._subscribeHelpdeskEvents
|
|
162
174
|
)
|
|
163
175
|
}
|
|
164
176
|
}
|
|
@@ -196,6 +208,7 @@ interface HubtypeHandoffParams {
|
|
|
196
208
|
on_finish?: string
|
|
197
209
|
case_extra_data?: HandoffExtraData
|
|
198
210
|
bot_event?: BotEventData
|
|
211
|
+
subscribe_helpdesk_events?: HelpdeskEvent[]
|
|
199
212
|
}
|
|
200
213
|
async function _humanHandOff(
|
|
201
214
|
session: Session,
|
|
@@ -210,7 +223,8 @@ async function _humanHandOff(
|
|
|
210
223
|
autoIdleMessage = '',
|
|
211
224
|
shadowing = false,
|
|
212
225
|
extraData: HandoffExtraData | undefined = undefined,
|
|
213
|
-
botEvent: BotEventData
|
|
226
|
+
botEvent: BotEventData,
|
|
227
|
+
subscribeHelpdeskEvents: HelpdeskEvent[] = []
|
|
214
228
|
) {
|
|
215
229
|
const params: HubtypeHandoffParams = {}
|
|
216
230
|
|
|
@@ -249,6 +263,9 @@ async function _humanHandOff(
|
|
|
249
263
|
if (botEvent) {
|
|
250
264
|
params.bot_event = botEvent
|
|
251
265
|
}
|
|
266
|
+
if (subscribeHelpdeskEvents.length > 0) {
|
|
267
|
+
params.subscribe_helpdesk_events = subscribeHelpdeskEvents
|
|
268
|
+
}
|
|
252
269
|
if (!session.is_test_integration) {
|
|
253
270
|
session._botonic_action = `${BotonicAction.CreateCase}:${JSON.stringify(params)}`
|
|
254
271
|
} else {
|