@botonic/core 0.20.3 → 0.20.4
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/lib/cjs/handoff.d.ts +4 -0
- package/lib/cjs/handoff.js +14 -2
- package/lib/cjs/handoff.js.map +1 -1
- package/lib/esm/handoff.d.ts +4 -0
- package/lib/esm/handoff.js +14 -2
- package/lib/esm/handoff.js.map +1 -1
- package/package.json +1 -1
- package/src/handoff.ts +24 -0
package/lib/cjs/handoff.d.ts
CHANGED
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@@ -30,6 +30,8 @@ export declare class HandOffBuilder {
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_onFinish: string;
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_email: string;
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_agentId: string;
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+
_forceAssignIfNotAvailable: boolean;
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+
_autoAssignOnWaiting: boolean;
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_note: string;
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_caseInfo: string;
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_autoIdleMessage: string;
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@@ -40,6 +42,8 @@ export declare class HandOffBuilder {
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withOnFinishPath(path: string): this;
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withAgentEmail(email: string): this;
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withAgentId(agentId: string): this;
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withForceAssignIfNotAvailable(forceAssign: boolean): this;
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withAutoAssignOnWaiting(autoAssignOnWaiting: boolean): this;
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withNote(note: string): this;
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withCaseInfo(caseInfo: string): this;
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withAutoIdleMessage(message: string): this;
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package/lib/cjs/handoff.js
CHANGED
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@@ -51,6 +51,14 @@ class HandOffBuilder {
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this._agentId = agentId;
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return this;
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}
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+
withForceAssignIfNotAvailable(forceAssign) {
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this._forceAssignIfNotAvailable = forceAssign;
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return this;
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}
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+
withAutoAssignOnWaiting(autoAssignOnWaiting) {
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this._autoAssignOnWaiting = autoAssignOnWaiting;
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return this;
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}
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withNote(note) {
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this._note = note;
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return this;
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@@ -68,7 +76,7 @@ class HandOffBuilder {
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return this;
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}
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async handOff() {
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-
return _humanHandOff(this._session, this._queue, this._onFinish, this._email, this._agentId, this._caseInfo, this._note, this._autoIdleMessage, this._shadowing);
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+
return _humanHandOff(this._session, this._queue, this._onFinish, this._email, this._agentId, this._forceAssignIfNotAvailable, this._autoAssignOnWaiting, this._caseInfo, this._note, this._autoIdleMessage, this._shadowing);
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}
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}
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exports.HandOffBuilder = HandOffBuilder;
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@@ -94,8 +102,9 @@ async function humanHandOff(session, queueNameOrId = '', onFinish) {
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return builder.handOff();
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}
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exports.humanHandOff = humanHandOff;
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-
async function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail = '', agentId = '', caseInfo = '', note = '', autoIdleMessage = '', shadowing = false) {
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async function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail = '', agentId = '', forceAssignIfNotAvailable = true, autoAssignOnWaiting = false, caseInfo = '', note = '', autoIdleMessage = '', shadowing = false) {
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const params = {};
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params.force_assign_if_not_available = forceAssignIfNotAvailable;
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if (queueNameOrId) {
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params.queue = queueNameOrId;
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}
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@@ -105,6 +114,9 @@ async function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail =
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if (agentId) {
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params.agent_id = agentId;
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}
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+
if (autoAssignOnWaiting) {
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params.auto_assign_on_waiting = autoAssignOnWaiting;
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}
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if (caseInfo) {
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params.case_info = caseInfo;
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}
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package/lib/cjs/handoff.js.map
CHANGED
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@@ -1 +1 @@
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1
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-
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1
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+
{"version":3,"file":"handoff.js","sourceRoot":"","sources":["../../src/handoff.ts"],"names":[],"mappings":";;;;AAAA,0DAAyB;AAEzB,2CAAqD;AAGrD,MAAM,eAAe,GAAG,yBAAyB,CAAA;AA2BjD,SAAS,eAAe,CAAC,OAAY;IACnC,OAAO;QACL,SAAS,EAAE,OAAO,CAAC,SAAS,IAAI,KAAK;KACtC,CAAA;AACH,CAAC;AAEM,KAAK,UAAU,aAAa,CACjC,OAAuB,EACvB,OAAO,GAAG,EAAE;IAEZ,wDAAwD;IACxD,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;IACvD,MAAM,WAAW,GAAG,GAAG,OAAO,6BAA6B,CAAA;IAC3D,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;IAClC,MAAM,IAAI,GAAG,MAAM,eAAK,CAAC;QACvB,OAAO,EAAE;YACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;SACjD;QACD,MAAM,EAAE,MAAM;QACd,GAAG,EAAE,WAAW;QAChB,IAAI,EAAE,EAAE,MAAM,EAAE,OAAO,CAAC,GAAG,CAAC,EAAE,EAAE;QAChC,OAAO,EAAG,OAA0B,CAAC,SAAS;KAC/C,CAAC,CAAA;IACF,OAAO,IAAI,CAAC,IAAI,CAAA;AAClB,CAAC;AAlBD,sCAkBC;AAED,MAAa,cAAc;IAazB,YAAY,OAAiC;QAC3C,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;IACzB,CAAC;IAED,SAAS,CAAC,aAAqB;QAC7B,IAAI,CAAC,MAAM,GAAG,aAAa,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,SAAS,GAAG,OAAO,CAAA;QACxB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,gBAAgB,CAAC,IAAY;QAC3B,IAAI,CAAC,SAAS,GAAG,GAAG,mCAAuB,GAAG,IAAI,EAAE,CAAA;QACpD,OAAO,IAAI,CAAA;IACb,CAAC;IAED,cAAc,CAAC,KAAa;QAC1B,IAAI,CAAC,MAAM,GAAG,KAAK,CAAA;QACnB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,WAAW,CAAC,OAAe;QACzB,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;QACvB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,6BAA6B,CAAC,WAAoB;QAChD,IAAI,CAAC,0BAA0B,GAAG,WAAW,CAAA;QAC7C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,uBAAuB,CAAC,mBAA4B;QAClD,IAAI,CAAC,oBAAoB,GAAG,mBAAmB,CAAA;QAC/C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,QAAQ,CAAC,IAAY;QACnB,IAAI,CAAC,KAAK,GAAG,IAAI,CAAA;QACjB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,YAAY,CAAC,QAAgB;QAC3B,IAAI,CAAC,SAAS,GAAG,QAAQ,CAAA;QACzB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,gBAAgB,GAAG,OAAO,CAAA;QAC/B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,aAAa,CAAC,SAAS,GAAG,IAAI;QAC5B,IAAI,CAAC,UAAU,GAAG,SAAS,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,KAAK,CAAC,OAAO;QACX,OAAO,aAAa,CAClB,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,0BAA0B,EAC/B,IAAI,CAAC,oBAAoB,EACzB,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,KAAK,EACV,IAAI,CAAC,gBAAgB,EACrB,IAAI,CAAC,UAAU,CAChB,CAAA;IACH,CAAC;CACF;AAvFD,wCAuFC;AAED;;GAEG;AACI,KAAK,UAAU,YAAY,CAAC,OAAO,EAAE,aAAa,GAAG,EAAE,EAAE,QAAQ;IACtE,MAAM,OAAO,GAAG,IAAI,cAAc,CAAC,OAAO,CAAC,CAAA;IAC3C,IAAI,aAAa,EAAE;QACjB,OAAO,CAAC,SAAS,CAAC,aAAa,CAAC,CAAA;KACjC;IACD,IAAI,QAAQ,EAAE;QACZ,IAAI,QAAQ,CAAC,IAAI,EAAE;YACjB,OAAO,CAAC,gBAAgB,CAAC,QAAQ,CAAC,IAAI,CAAC,CAAA;SACxC;aAAM,IAAI,QAAQ,CAAC,OAAO,EAAE;YAC3B,OAAO,CAAC,mBAAmB,CAAC,QAAQ,CAAC,OAAO,CAAC,CAAA;SAC9C;aAAM;YACL,MAAM,IAAI,KAAK,CAAC,yCAAyC,CAAC,CAAA;SAC3D;KACF;IACD,OAAO,OAAO,CAAC,OAAO,EAAE,CAAA;AAC1B,CAAC;AAfD,oCAeC;AAcD,KAAK,UAAU,aAAa,CAC1B,OAAiC,EACjC,aAAa,GAAG,EAAE,EAClB,QAAgB,EAChB,UAAU,GAAG,EAAE,EACf,OAAO,GAAG,EAAE,EACZ,yBAAyB,GAAG,IAAI,EAChC,mBAAmB,GAAG,KAAK,EAC3B,QAAQ,GAAG,EAAE,EACb,IAAI,GAAG,EAAE,EACT,eAAe,GAAG,EAAE,EACpB,SAAS,GAAG,KAAK;IAEjB,MAAM,MAAM,GAAyB,EAAE,CAAA;IAEvC,MAAM,CAAC,6BAA6B,GAAG,yBAAyB,CAAA;IAEhE,IAAI,aAAa,EAAE;QACjB,MAAM,CAAC,KAAK,GAAG,aAAa,CAAA;KAC7B;IACD,IAAI,UAAU,EAAE;QACd,MAAM,CAAC,WAAW,GAAG,UAAU,CAAA;KAChC;IACD,IAAI,OAAO,EAAE;QACX,MAAM,CAAC,QAAQ,GAAG,OAAO,CAAA;KAC1B;IACD,IAAI,mBAAmB,EAAE;QACvB,MAAM,CAAC,sBAAsB,GAAG,mBAAmB,CAAA;KACpD;IACD,IAAI,QAAQ,EAAE;QACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;KAC5B;IACD,IAAI,IAAI,EAAE;QACR,MAAM,CAAC,IAAI,GAAG,IAAI,CAAA;KACnB;IACD,IAAI,eAAe,EAAE;QACnB,MAAM,CAAC,iBAAiB,GAAG,eAAe,CAAA;KAC3C;IACD,IAAI,SAAS,EAAE;QACb,MAAM,CAAC,SAAS,GAAG,SAAS,CAAA;KAC7B;IACD,IAAI,QAAQ,EAAE;QACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;KAC5B;IACD,OAAO,CAAC,eAAe,GAAG,eAAe,IAAI,CAAC,SAAS,CAAC,MAAM,CAAC,EAAE,CAAA;AACnE,CAAC;AAEM,KAAK,UAAU,eAAe,CACnC,OAAuB,EACvB,MAAc,EACd,UAAe,EAAE;IAEjB,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;IACvD,MAAM,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,EAAE,CAAA;IAC9B,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;IAClC,MAAM,IAAI,GAAG,MAAM,eAAK,CAAC;QACvB,OAAO,EAAE;YACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;SACjD;QACD,MAAM,EAAE,MAAM;QACd,GAAG,EAAE,GAAG,OAAO,aAAa,MAAM,qBAAqB;QACvD,IAAI,EAAE,EAAE,OAAO,EAAE,MAAM,EAAE,MAAM,EAAE;QACjC,OAAO,EAAG,OAA0B,CAAC,SAAS;KAC/C,CAAC,CAAA;IACF,OAAO,IAAI,CAAC,IAAI,CAAA;AAClB,CAAC;AAlBD,0CAkBC;AAEM,KAAK,UAAU,yBAAyB,CAC7C,OAAuB,EACvB,OAAe;IAEf,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;IACvD,MAAM,IAAI,GAAG,MAAM,eAAK,CAAC;QACvB,OAAO,EAAE;YACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;SACjD;QACD,MAAM,EAAE,MAAM;QACd,GAAG,EAAE,GAAG,OAAO,cAAc,OAAO,wBAAwB;KAC7D,CAAC,CAAA;IACF,OAAO,IAAI,CAAC,IAAI,CAAA;AAClB,CAAC;AAbD,8DAaC;AAEM,KAAK,UAAU,kBAAkB,CACtC,OAAuB;IAEvB,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;IACvD,MAAM,KAAK,GAAG,OAAO,CAAC,GAAG,CAAC,EAAE,CAAA;IAC5B,MAAM,IAAI,GAAG,MAAM,eAAK,CAAC;QACvB,OAAO,EAAE;YACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;SACjD;QACD,MAAM,EAAE,MAAM;QACd,GAAG,EAAE,GAAG,OAAO,YAAY,KAAK,cAAc;KAC/C,CAAC,CAAA;IACF,OAAO,IAAI,CAAC,IAAI,CAAA;AAClB,CAAC;AAbD,gDAaC;AAEM,KAAK,UAAU,sBAAsB,CAC1C,OAAuB,EACvB,EAAE,OAAO,EAAE,UAAU,EAA6C;IAElE,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;IACvD,MAAM,KAAK,GAAG,OAAO,CAAC,GAAG,CAAC,EAAE,CAAA;IAC5B,MAAM,IAAI,GAAG,MAAM,eAAK,CAAC;QACvB,OAAO,EAAE;YACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;SACjD;QACD,MAAM,EAAE,KAAK;QACb,GAAG,EAAE,GAAG,OAAO,YAAY,KAAK,6BAA6B;QAC7D,MAAM,EAAE,EAAE,QAAQ,EAAE,OAAO,EAAE,WAAW,EAAE,UAAU,EAAE;KACvD,CAAC,CAAA;IACF,OAAO,IAAI,CAAC,IAAI,CAAA;AAClB,CAAC;AAfD,wDAeC;AAED,SAAgB,aAAa,CAC3B,OAAiC,EACjC,eAA8B,IAAI;IAElC,IAAI,MAAM,GAAG,cAAc,CAAA;IAC3B,IAAI,YAAY;QAAE,MAAM,GAAG,GAAG,MAAM,IAAI,IAAI,CAAC,SAAS,CAAC,EAAE,YAAY,EAAE,CAAC,EAAE,CAAA;IAC1E,OAAO,CAAC,eAAe,GAAG,MAAM,CAAA;AAClC,CAAC;AAPD,sCAOC;AAED,SAAgB,UAAU,CAAC,OAAiC;IAC1D,OAAO,CAAC,eAAe,GAAG,aAAa,CAAA;AACzC,CAAC;AAFD,gCAEC"}
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package/lib/esm/handoff.d.ts
CHANGED
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@@ -30,6 +30,8 @@ export declare class HandOffBuilder {
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_onFinish: string;
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_email: string;
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_agentId: string;
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_forceAssignIfNotAvailable: boolean;
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_autoAssignOnWaiting: boolean;
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_note: string;
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_caseInfo: string;
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_autoIdleMessage: string;
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@@ -40,6 +42,8 @@ export declare class HandOffBuilder {
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withOnFinishPath(path: string): this;
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withAgentEmail(email: string): this;
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withAgentId(agentId: string): this;
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withForceAssignIfNotAvailable(forceAssign: boolean): this;
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withAutoAssignOnWaiting(autoAssignOnWaiting: boolean): this;
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withNote(note: string): this;
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withCaseInfo(caseInfo: string): this;
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withAutoIdleMessage(message: string): this;
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package/lib/esm/handoff.js
CHANGED
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@@ -46,6 +46,14 @@ export class HandOffBuilder {
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this._agentId = agentId;
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return this;
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}
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withForceAssignIfNotAvailable(forceAssign) {
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this._forceAssignIfNotAvailable = forceAssign;
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return this;
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}
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withAutoAssignOnWaiting(autoAssignOnWaiting) {
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this._autoAssignOnWaiting = autoAssignOnWaiting;
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return this;
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}
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withNote(note) {
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this._note = note;
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return this;
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return this;
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}
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async handOff() {
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return _humanHandOff(this._session, this._queue, this._onFinish, this._email, this._agentId, this._caseInfo, this._note, this._autoIdleMessage, this._shadowing);
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return _humanHandOff(this._session, this._queue, this._onFinish, this._email, this._agentId, this._forceAssignIfNotAvailable, this._autoAssignOnWaiting, this._caseInfo, this._note, this._autoIdleMessage, this._shadowing);
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}
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}
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/**
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@@ -87,8 +95,9 @@ export async function humanHandOff(session, queueNameOrId = '', onFinish) {
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}
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return builder.handOff();
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}
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async function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail = '', agentId = '', caseInfo = '', note = '', autoIdleMessage = '', shadowing = false) {
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async function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail = '', agentId = '', forceAssignIfNotAvailable = true, autoAssignOnWaiting = false, caseInfo = '', note = '', autoIdleMessage = '', shadowing = false) {
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const params = {};
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params.force_assign_if_not_available = forceAssignIfNotAvailable;
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if (queueNameOrId) {
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params.queue = queueNameOrId;
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}
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@@ -98,6 +107,9 @@ async function _humanHandOff(session, queueNameOrId = '', onFinish, agentEmail =
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|
98
107
|
if (agentId) {
|
|
99
108
|
params.agent_id = agentId;
|
|
100
109
|
}
|
|
110
|
+
if (autoAssignOnWaiting) {
|
|
111
|
+
params.auto_assign_on_waiting = autoAssignOnWaiting;
|
|
112
|
+
}
|
|
101
113
|
if (caseInfo) {
|
|
102
114
|
params.case_info = caseInfo;
|
|
103
115
|
}
|
package/lib/esm/handoff.js.map
CHANGED
|
@@ -1 +1 @@
|
|
|
1
|
-
{"version":3,"file":"handoff.js","sourceRoot":"","sources":["../../src/handoff.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,MAAM,OAAO,CAAA;AAEzB,OAAO,EAAE,uBAAuB,EAAE,MAAM,aAAa,CAAA;AAGrD,MAAM,eAAe,GAAG,yBAAyB,CAAA;AA2BjD,SAAS,eAAe,CAAC,OAAY;IACnC,OAAO;QACL,SAAS,EAAE,OAAO,CAAC,SAAS,IAAI,KAAK;KACtC,CAAA;AACH,CAAC;AAED,MAAM,CAAC,KAAK,UAAU,aAAa,CACjC,OAAuB,EACvB,OAAO,GAAG,EAAE;IAEZ,wDAAwD;IACxD,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;IACvD,MAAM,WAAW,GAAG,GAAG,OAAO,6BAA6B,CAAA;IAC3D,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;IAClC,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;QACvB,OAAO,EAAE;YACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;SACjD;QACD,MAAM,EAAE,MAAM;QACd,GAAG,EAAE,WAAW;QAChB,IAAI,EAAE,EAAE,MAAM,EAAE,OAAO,CAAC,GAAG,CAAC,EAAE,EAAE;QAChC,OAAO,EAAG,OAA0B,CAAC,SAAS;KAC/C,CAAC,CAAA;IACF,OAAO,IAAI,CAAC,IAAI,CAAA;AAClB,CAAC;AAED,MAAM,OAAO,cAAc;
|
|
1
|
+
{"version":3,"file":"handoff.js","sourceRoot":"","sources":["../../src/handoff.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,MAAM,OAAO,CAAA;AAEzB,OAAO,EAAE,uBAAuB,EAAE,MAAM,aAAa,CAAA;AAGrD,MAAM,eAAe,GAAG,yBAAyB,CAAA;AA2BjD,SAAS,eAAe,CAAC,OAAY;IACnC,OAAO;QACL,SAAS,EAAE,OAAO,CAAC,SAAS,IAAI,KAAK;KACtC,CAAA;AACH,CAAC;AAED,MAAM,CAAC,KAAK,UAAU,aAAa,CACjC,OAAuB,EACvB,OAAO,GAAG,EAAE;IAEZ,wDAAwD;IACxD,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;IACvD,MAAM,WAAW,GAAG,GAAG,OAAO,6BAA6B,CAAA;IAC3D,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;IAClC,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;QACvB,OAAO,EAAE;YACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;SACjD;QACD,MAAM,EAAE,MAAM;QACd,GAAG,EAAE,WAAW;QAChB,IAAI,EAAE,EAAE,MAAM,EAAE,OAAO,CAAC,GAAG,CAAC,EAAE,EAAE;QAChC,OAAO,EAAG,OAA0B,CAAC,SAAS;KAC/C,CAAC,CAAA;IACF,OAAO,IAAI,CAAC,IAAI,CAAA;AAClB,CAAC;AAED,MAAM,OAAO,cAAc;IAazB,YAAY,OAAiC;QAC3C,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;IACzB,CAAC;IAED,SAAS,CAAC,aAAqB;QAC7B,IAAI,CAAC,MAAM,GAAG,aAAa,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,SAAS,GAAG,OAAO,CAAA;QACxB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,gBAAgB,CAAC,IAAY;QAC3B,IAAI,CAAC,SAAS,GAAG,GAAG,uBAAuB,GAAG,IAAI,EAAE,CAAA;QACpD,OAAO,IAAI,CAAA;IACb,CAAC;IAED,cAAc,CAAC,KAAa;QAC1B,IAAI,CAAC,MAAM,GAAG,KAAK,CAAA;QACnB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,WAAW,CAAC,OAAe;QACzB,IAAI,CAAC,QAAQ,GAAG,OAAO,CAAA;QACvB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,6BAA6B,CAAC,WAAoB;QAChD,IAAI,CAAC,0BAA0B,GAAG,WAAW,CAAA;QAC7C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,uBAAuB,CAAC,mBAA4B;QAClD,IAAI,CAAC,oBAAoB,GAAG,mBAAmB,CAAA;QAC/C,OAAO,IAAI,CAAA;IACb,CAAC;IAED,QAAQ,CAAC,IAAY;QACnB,IAAI,CAAC,KAAK,GAAG,IAAI,CAAA;QACjB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,YAAY,CAAC,QAAgB;QAC3B,IAAI,CAAC,SAAS,GAAG,QAAQ,CAAA;QACzB,OAAO,IAAI,CAAA;IACb,CAAC;IAED,mBAAmB,CAAC,OAAe;QACjC,IAAI,CAAC,gBAAgB,GAAG,OAAO,CAAA;QAC/B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,aAAa,CAAC,SAAS,GAAG,IAAI;QAC5B,IAAI,CAAC,UAAU,GAAG,SAAS,CAAA;QAC3B,OAAO,IAAI,CAAA;IACb,CAAC;IAED,KAAK,CAAC,OAAO;QACX,OAAO,aAAa,CAClB,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,MAAM,EACX,IAAI,CAAC,QAAQ,EACb,IAAI,CAAC,0BAA0B,EAC/B,IAAI,CAAC,oBAAoB,EACzB,IAAI,CAAC,SAAS,EACd,IAAI,CAAC,KAAK,EACV,IAAI,CAAC,gBAAgB,EACrB,IAAI,CAAC,UAAU,CAChB,CAAA;IACH,CAAC;CACF;AAED;;GAEG;AACH,MAAM,CAAC,KAAK,UAAU,YAAY,CAAC,OAAO,EAAE,aAAa,GAAG,EAAE,EAAE,QAAQ;IACtE,MAAM,OAAO,GAAG,IAAI,cAAc,CAAC,OAAO,CAAC,CAAA;IAC3C,IAAI,aAAa,EAAE;QACjB,OAAO,CAAC,SAAS,CAAC,aAAa,CAAC,CAAA;KACjC;IACD,IAAI,QAAQ,EAAE;QACZ,IAAI,QAAQ,CAAC,IAAI,EAAE;YACjB,OAAO,CAAC,gBAAgB,CAAC,QAAQ,CAAC,IAAI,CAAC,CAAA;SACxC;aAAM,IAAI,QAAQ,CAAC,OAAO,EAAE;YAC3B,OAAO,CAAC,mBAAmB,CAAC,QAAQ,CAAC,OAAO,CAAC,CAAA;SAC9C;aAAM;YACL,MAAM,IAAI,KAAK,CAAC,yCAAyC,CAAC,CAAA;SAC3D;KACF;IACD,OAAO,OAAO,CAAC,OAAO,EAAE,CAAA;AAC1B,CAAC;AAcD,KAAK,UAAU,aAAa,CAC1B,OAAiC,EACjC,aAAa,GAAG,EAAE,EAClB,QAAgB,EAChB,UAAU,GAAG,EAAE,EACf,OAAO,GAAG,EAAE,EACZ,yBAAyB,GAAG,IAAI,EAChC,mBAAmB,GAAG,KAAK,EAC3B,QAAQ,GAAG,EAAE,EACb,IAAI,GAAG,EAAE,EACT,eAAe,GAAG,EAAE,EACpB,SAAS,GAAG,KAAK;IAEjB,MAAM,MAAM,GAAyB,EAAE,CAAA;IAEvC,MAAM,CAAC,6BAA6B,GAAG,yBAAyB,CAAA;IAEhE,IAAI,aAAa,EAAE;QACjB,MAAM,CAAC,KAAK,GAAG,aAAa,CAAA;KAC7B;IACD,IAAI,UAAU,EAAE;QACd,MAAM,CAAC,WAAW,GAAG,UAAU,CAAA;KAChC;IACD,IAAI,OAAO,EAAE;QACX,MAAM,CAAC,QAAQ,GAAG,OAAO,CAAA;KAC1B;IACD,IAAI,mBAAmB,EAAE;QACvB,MAAM,CAAC,sBAAsB,GAAG,mBAAmB,CAAA;KACpD;IACD,IAAI,QAAQ,EAAE;QACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;KAC5B;IACD,IAAI,IAAI,EAAE;QACR,MAAM,CAAC,IAAI,GAAG,IAAI,CAAA;KACnB;IACD,IAAI,eAAe,EAAE;QACnB,MAAM,CAAC,iBAAiB,GAAG,eAAe,CAAA;KAC3C;IACD,IAAI,SAAS,EAAE;QACb,MAAM,CAAC,SAAS,GAAG,SAAS,CAAA;KAC7B;IACD,IAAI,QAAQ,EAAE;QACZ,MAAM,CAAC,SAAS,GAAG,QAAQ,CAAA;KAC5B;IACD,OAAO,CAAC,eAAe,GAAG,eAAe,IAAI,CAAC,SAAS,CAAC,MAAM,CAAC,EAAE,CAAA;AACnE,CAAC;AAED,MAAM,CAAC,KAAK,UAAU,eAAe,CACnC,OAAuB,EACvB,MAAc,EACd,UAAe,EAAE;IAEjB,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;IACvD,MAAM,MAAM,GAAG,OAAO,CAAC,IAAI,CAAC,EAAE,CAAA;IAC9B,OAAO,GAAG,eAAe,CAAC,OAAO,CAAC,CAAA;IAClC,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;QACvB,OAAO,EAAE;YACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;SACjD;QACD,MAAM,EAAE,MAAM;QACd,GAAG,EAAE,GAAG,OAAO,aAAa,MAAM,qBAAqB;QACvD,IAAI,EAAE,EAAE,OAAO,EAAE,MAAM,EAAE,MAAM,EAAE;QACjC,OAAO,EAAG,OAA0B,CAAC,SAAS;KAC/C,CAAC,CAAA;IACF,OAAO,IAAI,CAAC,IAAI,CAAA;AAClB,CAAC;AAED,MAAM,CAAC,KAAK,UAAU,yBAAyB,CAC7C,OAAuB,EACvB,OAAe;IAEf,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;IACvD,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;QACvB,OAAO,EAAE;YACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;SACjD;QACD,MAAM,EAAE,MAAM;QACd,GAAG,EAAE,GAAG,OAAO,cAAc,OAAO,wBAAwB;KAC7D,CAAC,CAAA;IACF,OAAO,IAAI,CAAC,IAAI,CAAA;AAClB,CAAC;AAED,MAAM,CAAC,KAAK,UAAU,kBAAkB,CACtC,OAAuB;IAEvB,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;IACvD,MAAM,KAAK,GAAG,OAAO,CAAC,GAAG,CAAC,EAAE,CAAA;IAC5B,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;QACvB,OAAO,EAAE;YACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;SACjD;QACD,MAAM,EAAE,MAAM;QACd,GAAG,EAAE,GAAG,OAAO,YAAY,KAAK,cAAc;KAC/C,CAAC,CAAA;IACF,OAAO,IAAI,CAAC,IAAI,CAAA;AAClB,CAAC;AAED,MAAM,CAAC,KAAK,UAAU,sBAAsB,CAC1C,OAAuB,EACvB,EAAE,OAAO,EAAE,UAAU,EAA6C;IAElE,MAAM,OAAO,GAAG,OAAO,CAAC,YAAY,IAAI,eAAe,CAAA;IACvD,MAAM,KAAK,GAAG,OAAO,CAAC,GAAG,CAAC,EAAE,CAAA;IAC5B,MAAM,IAAI,GAAG,MAAM,KAAK,CAAC;QACvB,OAAO,EAAE;YACP,aAAa,EAAE,UAAU,OAAO,CAAC,aAAa,EAAE;SACjD;QACD,MAAM,EAAE,KAAK;QACb,GAAG,EAAE,GAAG,OAAO,YAAY,KAAK,6BAA6B;QAC7D,MAAM,EAAE,EAAE,QAAQ,EAAE,OAAO,EAAE,WAAW,EAAE,UAAU,EAAE;KACvD,CAAC,CAAA;IACF,OAAO,IAAI,CAAC,IAAI,CAAA;AAClB,CAAC;AAED,MAAM,UAAU,aAAa,CAC3B,OAAiC,EACjC,eAA8B,IAAI;IAElC,IAAI,MAAM,GAAG,cAAc,CAAA;IAC3B,IAAI,YAAY;QAAE,MAAM,GAAG,GAAG,MAAM,IAAI,IAAI,CAAC,SAAS,CAAC,EAAE,YAAY,EAAE,CAAC,EAAE,CAAA;IAC1E,OAAO,CAAC,eAAe,GAAG,MAAM,CAAA;AAClC,CAAC;AAED,MAAM,UAAU,UAAU,CAAC,OAAiC;IAC1D,OAAO,CAAC,eAAe,GAAG,aAAa,CAAA;AACzC,CAAC"}
|
package/package.json
CHANGED
package/src/handoff.ts
CHANGED
|
@@ -62,6 +62,8 @@ export class HandOffBuilder {
|
|
|
62
62
|
_onFinish: string
|
|
63
63
|
_email: string
|
|
64
64
|
_agentId: string
|
|
65
|
+
_forceAssignIfNotAvailable: boolean
|
|
66
|
+
_autoAssignOnWaiting: boolean
|
|
65
67
|
_note: string
|
|
66
68
|
_caseInfo: string
|
|
67
69
|
_autoIdleMessage: string
|
|
@@ -96,6 +98,16 @@ export class HandOffBuilder {
|
|
|
96
98
|
return this
|
|
97
99
|
}
|
|
98
100
|
|
|
101
|
+
withForceAssignIfNotAvailable(forceAssign: boolean): this {
|
|
102
|
+
this._forceAssignIfNotAvailable = forceAssign
|
|
103
|
+
return this
|
|
104
|
+
}
|
|
105
|
+
|
|
106
|
+
withAutoAssignOnWaiting(autoAssignOnWaiting: boolean): this {
|
|
107
|
+
this._autoAssignOnWaiting = autoAssignOnWaiting
|
|
108
|
+
return this
|
|
109
|
+
}
|
|
110
|
+
|
|
99
111
|
withNote(note: string): this {
|
|
100
112
|
this._note = note
|
|
101
113
|
return this
|
|
@@ -123,6 +135,8 @@ export class HandOffBuilder {
|
|
|
123
135
|
this._onFinish,
|
|
124
136
|
this._email,
|
|
125
137
|
this._agentId,
|
|
138
|
+
this._forceAssignIfNotAvailable,
|
|
139
|
+
this._autoAssignOnWaiting,
|
|
126
140
|
this._caseInfo,
|
|
127
141
|
this._note,
|
|
128
142
|
this._autoIdleMessage,
|
|
@@ -155,6 +169,8 @@ interface HubtypeHandoffParams {
|
|
|
155
169
|
queue?: string
|
|
156
170
|
agent_email?: string
|
|
157
171
|
agent_id?: string
|
|
172
|
+
force_assign_if_not_available?: boolean
|
|
173
|
+
auto_assign_on_waiting?: boolean
|
|
158
174
|
case_info?: string
|
|
159
175
|
note?: string
|
|
160
176
|
auto_idle_message?: string
|
|
@@ -167,12 +183,17 @@ async function _humanHandOff(
|
|
|
167
183
|
onFinish: string,
|
|
168
184
|
agentEmail = '',
|
|
169
185
|
agentId = '',
|
|
186
|
+
forceAssignIfNotAvailable = true,
|
|
187
|
+
autoAssignOnWaiting = false,
|
|
170
188
|
caseInfo = '',
|
|
171
189
|
note = '',
|
|
172
190
|
autoIdleMessage = '',
|
|
173
191
|
shadowing = false
|
|
174
192
|
) {
|
|
175
193
|
const params: HubtypeHandoffParams = {}
|
|
194
|
+
|
|
195
|
+
params.force_assign_if_not_available = forceAssignIfNotAvailable
|
|
196
|
+
|
|
176
197
|
if (queueNameOrId) {
|
|
177
198
|
params.queue = queueNameOrId
|
|
178
199
|
}
|
|
@@ -182,6 +203,9 @@ async function _humanHandOff(
|
|
|
182
203
|
if (agentId) {
|
|
183
204
|
params.agent_id = agentId
|
|
184
205
|
}
|
|
206
|
+
if (autoAssignOnWaiting) {
|
|
207
|
+
params.auto_assign_on_waiting = autoAssignOnWaiting
|
|
208
|
+
}
|
|
185
209
|
if (caseInfo) {
|
|
186
210
|
params.case_info = caseInfo
|
|
187
211
|
}
|