@blockspark/chat-widget 1.0.15 → 1.0.16

package/dist/services/chatService.cjs.js.map

@@ -1 +0,0 @@
-{"version":3,"file":"chatService.cjs.js","sources":["../../src/services/chatService.ts"],"sourcesContent":["// services/chatService.ts\n\nimport { getSessionManager } from './sessionManager';\n\nexport interface SupportChatSession {\n  chat_id: string;\n  session_id: string;\n}\n\nexport interface SupportMessage {\n  id?: string;\n  sender_type: \"customer\" | \"agent\";\n  content: string;\n  timestamp: string;\n}\n\nexport interface ChatInfo {\n  status: \"waiting\" | \"active\";\n  agent_id?: string;\n}\n\nexport interface WebSocketMessage {\n  type: \"message\" | \"chat_info\" | \"error\" | \"typing_start\" | \"typing_stop\" | \"agent_changed\" | \"agent_accepted\" | \"chat_resolved\" | \"chat_ended\" | \"ping\" | \"pong\";\n  id?: string;\n  chat_id?: string;\n  sender_type?: \"customer\" | \"agent\";\n  sender_id?: string;\n  content?: string;\n  timestamp?: string;\n  status?: \"waiting\" | \"active\" | \"resolved\" | \"ended\";\n  agent_id?: string;\n  error?: string;\n  from_agent?: string;\n  to_agent?: string;\n  to_agent_id?: string;\n  reason?: string;\n  message?: string;\n}\n\nexport class ChatResolvedError extends Error {\n  reason = \"chat_resolved\" as const;\n  constructor(message = \"chat_resolved\") {\n    super(message);\n    this.name = \"ChatResolvedError\";\n  }\n}\n\nexport interface ChatServiceConfig {\n  baseUrl?: string;\n  wsUrl?: string;\n  debug?: boolean;\n}\n\nexport interface StartSupportChatOptions {\n  dialogflowSessionId?: string | null;\n  customerName?: string | null;\n  customerEmail?: string | null;\n  customerMobile?: string | null;\n}\n\n// Get default URLs from environment variables or use fallbacks\n// Environment variables are injected at build time via webpack DefinePlugin\nconst DEFAULT_BASE_URL = \n  (typeof process !== 'undefined' && (process as any).env?.REACT_APP_BACKEND_BASE_URL)\n  \nconst DEFAULT_WS_URL = \n  (typeof process !== 'undefined' && (process as any).env?.REACT_APP_BACKEND_WS_URL)\n\nclass ChatService {\n  private baseUrl: string;\n  private wsUrl: string;\n  private debug: boolean;\n  private ws: WebSocket | null = null;\n  private wsReconnectAttempts = 0;\n  private maxReconnectAttempts = 5;\n  private reconnectTimeout: NodeJS.Timeout | null = null;\n  private pingInterval: NodeJS.Timeout | null = null;\n  private currentChatId: string | null = null;\n  private currentSessionId: string | null = null;\n  private messageHandlers: Set<(message: WebSocketMessage) => void> = new Set();\n  private connectionHandlers: Set<(connected: boolean) => void> = new Set();\n  private sessionManager: ReturnType<typeof getSessionManager>;\n\n  constructor(config: ChatServiceConfig = {}) {\n    this.baseUrl = config.baseUrl || DEFAULT_BASE_URL;\n    this.wsUrl = config.wsUrl || DEFAULT_WS_URL;\n    this.debug = config.debug || false;\n    this.sessionManager = getSessionManager();\n  }\n\n  /**\n   * Start a new support chat session\n   * @param dialogflowSessionId - Optional: Dialogflow session ID\n   * @param customerName - Optional: Customer name\n   * @param customerEmail - Optional: Customer email\n   * @param customerMobile - Optional: Customer mobile number\n   */\n  async startSupportChat(\n    dialogflowSessionId?: string | null,\n    customerName?: string | null,\n    customerEmail?: string | null,\n    customerMobile?: string | null\n  ): Promise<SupportChatSession> {\n    try {\n      const headers: Record<string, string> = {\n        \"Content-Type\": \"application/json\",\n        ...this.sessionManager.getSessionHeader(),\n      };\n\n      if (dialogflowSessionId) {\n        headers[\"X-Session-ID\"] = dialogflowSessionId;\n      }\n\n      const body: Record<string, any> = {};\n      if (customerName) body.name = customerName;\n      if (customerEmail) body.email = customerEmail;\n      if (customerMobile) body.mobile = customerMobile;\n\n      const response = await fetch(`${this.baseUrl}/api/support/chat/start`, {\n        method: \"POST\",\n        headers,\n        body: JSON.stringify(body),\n      });\n\n      if (!response.ok) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || `HTTP error! status: ${response.status}`\n        );\n      }\n\n      const data = await response.json();\n      this.sessionManager.updateSessionFromResponse(data);\n\n      if (data.status && data.data) {\n        return {\n          chat_id: data.data.chat_id,\n          session_id: data.data.session_id,\n        };\n      }\n\n      if (data.chat_id && data.session_id) {\n        return {\n          chat_id: data.chat_id,\n          session_id: data.session_id,\n        };\n      }\n\n      throw new Error(\"Invalid response format from chat start endpoint\");\n    } catch (error: any) {\n      console.error(\"Error starting support chat:\", error);\n      throw new Error(\n        error.message || \"Failed to start support chat session\"\n      );\n    }\n  }\n\n  /**\n   * Request handoff to human agent\n   * @param chatId - Chat ID (must be valid, not undefined)\n   * @param sessionId - Session ID\n   * @param reason - Optional: Reason for handoff\n   * @param dialogflowSessionId - Optional: Dialogflow session ID\n   * @param customerName - Optional: Customer name\n   * @param customerEmail - Optional: Customer email\n   * @param customerMobile - Optional: Customer mobile number\n   */\n  async requestHandoff(\n    chatId: string,\n    sessionId: string,\n    reason?: string,\n    dialogflowSessionId?: string | null,\n    customerName?: string | null,\n    customerEmail?: string | null,\n    customerMobile?: string | null\n  ): Promise<{ success: boolean; message?: string }> {\n    if (!chatId || chatId === \"undefined\" || chatId === \"null\") {\n      throw new Error(\"Invalid chat_id. Chat must be initialized first.\");\n    }\n\n    try {\n      const headers: Record<string, string> = {\n        \"Content-Type\": \"application/json\",\n        ...this.sessionManager.getSessionHeader(),\n      };\n\n      if (sessionId) {\n        headers[\"X-Session-ID\"] = sessionId;\n      } else if (dialogflowSessionId) {\n        headers[\"X-Session-ID\"] = dialogflowSessionId;\n      }\n\n      const body: Record<string, any> = {};\n      if (reason) body.reason = reason;\n      if (customerName) body.name = customerName;\n      if (customerEmail) body.email = customerEmail;\n      if (customerMobile) body.mobile = customerMobile;\n\n      const response = await fetch(\n        `${this.baseUrl}/api/support/chat/${chatId}/handoff`,\n        {\n          method: \"POST\",\n          headers,\n          body: JSON.stringify(body),\n        }\n      );\n\n      if (response.status === 400 || response.status === 404) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || \"Invalid chat_id. Chat may have expired.\"\n        );\n      }\n\n      if (!response.ok) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || `HTTP error! status: ${response.status}`\n        );\n      }\n\n      const data = await response.json();\n      this.sessionManager.updateSessionFromResponse(data);\n\n      if (data.status) {\n        return {\n          success: true,\n          message: data.message || data.data?.message,\n        };\n      }\n\n      return {\n        success: true,\n        message: data.message,\n      };\n    } catch (error: any) {\n      console.error(\"Error requesting handoff:\", error);\n      throw error;\n    }\n  }\n\n  /**\n   * Send message to agent via REST API\n   */\n  async sendMessageToAgent(\n    chatId: string,\n    sessionId: string,\n    message: string\n  ): Promise<SupportMessage> {\n    try {\n      const headers: Record<string, string> = {\n        \"Content-Type\": \"application/json\",\n        ...this.sessionManager.getSessionHeader(),\n      };\n\n      if (sessionId) {\n        headers[\"X-Session-ID\"] = sessionId;\n      }\n\n      const response = await fetch(\n        `${this.baseUrl}/api/support/chat/${chatId}/message`,\n        {\n          method: \"POST\",\n          headers,\n          body: JSON.stringify({\n            content: message,\n          }),\n        }\n      );\n\n      if (response.status === 401 || response.status === 404) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || \"Chat not found or unauthorized\"\n        );\n      }\n\n      if (!response.ok) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || `HTTP error! status: ${response.status}`\n        );\n      }\n\n      const data = await response.json();\n      this.sessionManager.updateSessionFromResponse(data);\n\n      // Surface this explicitly so the UI can enter the terminal \"resolved\" state and avoid retries.\n      if ((data as any)?.ignored === true && (data as any)?.reason === \"chat_resolved\") {\n        throw new ChatResolvedError();\n      }\n\n      return {\n        id: data.id,\n        sender_type: \"customer\",\n        content: message,\n        timestamp: data.timestamp || new Date().toISOString(),\n      };\n    } catch (error: any) {\n      // chat_resolved is a normal terminal condition, not an error.\n      if (error instanceof ChatResolvedError || error?.name === \"ChatResolvedError\") {\n        throw error;\n      }\n      console.error(\"Error sending message to agent:\", error);\n      throw new Error(error.message || \"Failed to send message to agent\");\n    }\n  }\n\n  /**\n   * Ensure chat is initialized - helper method\n   * Returns existing chat_id if valid, otherwise initializes new chat\n   * @param existingChatId - Existing chat ID to validate\n   * @param existingSessionId - Existing session ID\n   * @param dialogflowSessionId - Optional: Dialogflow session ID\n   * @param customerName - Optional: Customer name\n   * @param customerEmail - Optional: Customer email\n   * @param customerMobile - Optional: Customer mobile number\n   * @returns Promise with chat_id and session_id\n   */\n  async ensureChatInitialized(\n    existingChatId?: string | null,\n    existingSessionId?: string | null,\n    dialogflowSessionId?: string | null,\n    customerName?: string | null,\n    customerEmail?: string | null,\n    customerMobile?: string | null\n  ): Promise<SupportChatSession> {\n    // Validate existing chat_id\n    if (existingChatId && \n        existingChatId !== \"undefined\" && \n        existingChatId !== \"null\" &&\n        existingSessionId) {\n      return {\n        chat_id: existingChatId,\n        session_id: existingSessionId,\n      };\n    }\n\n    // Initialize new chat\n    return await this.startSupportChat(\n      dialogflowSessionId || null,\n      customerName || null,\n      customerEmail || null,\n      customerMobile || null\n    );\n  }\n\n  /**\n   * Load message history\n   */\n  async loadMessageHistory(\n    chatId: string,\n    sessionId: string\n  ): Promise<SupportMessage[]> {\n    try {\n      const headers: Record<string, string> = {\n        ...this.sessionManager.getSessionHeader(),\n      };\n\n      if (sessionId) {\n        headers[\"X-Session-ID\"] = sessionId;\n      }\n\n      const response = await fetch(\n        `${this.baseUrl}/api/support/chat/${chatId}/messages`,\n        {\n          method: \"GET\",\n          headers,\n        }\n      );\n\n      if (response.status === 401 || response.status === 404) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || \"Chat not found or unauthorized\"\n        );\n      }\n\n      if (!response.ok) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || `HTTP error! status: ${response.status}`\n        );\n      }\n\n      const data = await response.json();\n      this.sessionManager.updateSessionFromResponse(data);\n\n      return data.messages || [];\n    } catch (error: any) {\n      console.error(\"Error loading message history:\", error);\n      throw new Error(error.message || \"Failed to load message history\");\n    }\n  }\n\n  /**\n   * Connect to WebSocket\n   */\n  connectWebSocket(\n    chatId: string,\n    sessionId: string,\n    onMessage?: (message: WebSocketMessage) => void,\n    onConnectionChange?: (connected: boolean) => void,\n    onClose?: (event: CloseEvent) => void\n  ): void {\n    // Clear any existing reconnection timeout\n    if (this.reconnectTimeout) {\n      clearTimeout(this.reconnectTimeout);\n      this.reconnectTimeout = null;\n    }\n\n    if (this.ws && this.ws.readyState === WebSocket.OPEN) {\n      if (this.debug) {\n        console.log(\"WebSocket already connected\");\n      }\n      return;\n    }\n\n    // Store chatId and sessionId for reconnection\n    this.currentChatId = chatId;\n    this.currentSessionId = sessionId;\n\n    // Add handlers\n    if (onMessage) {\n      this.messageHandlers.add(onMessage);\n    }\n    if (onConnectionChange) {\n      this.connectionHandlers.add(onConnectionChange);\n    }\n\n    // CRITICAL: Get session_id from session manager (persisted from previous requests)\n    // Use provided sessionId, or fallback to stored session, or empty string\n    const sessionIdToUse = sessionId || this.sessionManager.getSessionId() || '';\n    const wsUrl = `${this.wsUrl}/ws/support/${chatId}?X-Session-ID=${encodeURIComponent(sessionIdToUse)}`;\n\n    try {\n      this.ws = new WebSocket(wsUrl);\n\n      this.ws.onopen = () => {\n        if (this.debug) {\n          console.log(\"WebSocket connected to:\", wsUrl);\n        }\n        console.log(\"✅ Customer WebSocket connected:\", { chatId, sessionId, wsUrl });\n        this.wsReconnectAttempts = 0;\n        this.connectionHandlers.forEach((handler) => handler(true));\n        this.startPingInterval();\n      };\n\n      this.ws.onmessage = (event) => {\n        try {\n          const message: WebSocketMessage = JSON.parse(event.data);\n          \n          if (this.debug) {\n            console.log(\"WebSocket raw message received:\", event.data);\n            console.log(\"WebSocket parsed message:\", message);\n          }\n          \n          // Update session_id from WebSocket messages if provided\n          if ((message as any).session_id) {\n            this.sessionManager.updateSessionFromResponse({ session_id: (message as any).session_id });\n          }\n          \n          // Always log agent_accepted and chat_resolved messages for debugging\n          if (message.type === \"agent_accepted\" || message.type === \"chat_resolved\" || message.type === \"chat_ended\") {\n            console.log(\"🔔 Received notification message:\", {\n              type: message.type,\n              chat_id: message.chat_id,\n              timestamp: message.timestamp,\n              to_agent: (message as any).to_agent,\n              to_agent_id: (message as any).to_agent_id\n            });\n          }\n          \n          // Handle pong messages silently (keep-alive response)\n          if (message.type === \"pong\") {\n            return;\n          }\n          \n          // Log message type and sender info\n          if (this.debug && message.type === \"message\") {\n            console.log(\"Processing message type:\", {\n              type: message.type,\n              sender_type: message.sender_type,\n              content: message.content?.substring(0, 50) + \"...\",\n              id: message.id\n            });\n          }\n          \n          this.messageHandlers.forEach((handler) => handler(message));\n        } catch (error) {\n          console.error(\"Error parsing WebSocket message:\", error);\n          if (this.debug) {\n            console.error(\"Raw message data:\", event.data);\n          }\n        }\n      };\n\n      this.ws.onerror = (error) => {\n        console.error(\"❌ WebSocket error:\", error);\n        this.connectionHandlers.forEach((handler) => handler(false));\n      };\n\n      this.ws.onclose = (event) => {\n        if (this.debug) {\n          console.log(\"WebSocket closed:\", event.code, event.reason);\n        }\n        console.log(\"🔌 Customer WebSocket closed:\", { code: event.code, reason: event.reason, chatId });\n        this.stopPingInterval();\n        this.connectionHandlers.forEach((handler) => handler(false));\n        this.ws = null;\n        onClose?.(event);\n\n        // Terminal close: backend uses 4000 to indicate chat was resolved.\n        // Do NOT attempt to reconnect in this case.\n        if (event.code === 4000) {\n          this.wsReconnectAttempts = this.maxReconnectAttempts;\n          this.currentChatId = null;\n          this.currentSessionId = null;\n          return;\n        }\n\n        // Attempt to reconnect with exponential backoff\n        if (this.wsReconnectAttempts < this.maxReconnectAttempts && this.currentChatId && this.currentSessionId) {\n          this.wsReconnectAttempts++;\n          const delay = Math.min(1000 * Math.pow(2, this.wsReconnectAttempts), 30000);\n          if (this.debug) {\n            console.log(`Reconnecting in ${delay}ms (attempt ${this.wsReconnectAttempts}/${this.maxReconnectAttempts})`);\n          }\n          \n          this.reconnectTimeout = setTimeout(() => {\n            if (this.currentChatId && this.currentSessionId) {\n              this.connectWebSocket(this.currentChatId, this.currentSessionId, onMessage, onConnectionChange, onClose);\n            }\n          }, delay);\n        } else if (this.debug) {\n          console.error(\"Max reconnection attempts reached\");\n        }\n      };\n    } catch (error) {\n      console.error(\"Error creating WebSocket connection:\", error);\n      this.connectionHandlers.forEach((handler) => handler(false));\n    }\n  }\n\n  /**\n   * Send message via WebSocket\n   */\n  sendMessageViaWebSocket(message: string): boolean {\n    if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {\n      return false;\n    }\n\n    try {\n      this.ws.send(\n        JSON.stringify({\n          type: \"message\",\n          content: message,\n        })\n      );\n      return true;\n    } catch (error) {\n      console.error(\"Error sending message via WebSocket:\", error);\n      return false;\n    }\n  }\n\n  /**\n   * Send typing indicator via WebSocket\n   */\n  sendTypingIndicator(type: \"typing_start\" | \"typing_stop\"): boolean {\n    if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {\n      return false;\n    }\n\n    try {\n      this.ws.send(\n        JSON.stringify({\n          type: type,\n        })\n      );\n      return true;\n    } catch (error) {\n      console.error(`Error sending ${type} via WebSocket:`, error);\n      return false;\n    }\n  }\n\n  /**\n   * Start ping interval to keep connection alive\n   */\n  private startPingInterval(): void {\n    this.stopPingInterval(); // Clear any existing interval\n    this.pingInterval = setInterval(() => {\n      if (this.ws && this.ws.readyState === WebSocket.OPEN) {\n        try {\n          this.ws.send(JSON.stringify({ type: \"ping\" }));\n        } catch (error) {\n          console.error(\"Error sending ping:\", error);\n        }\n      }\n    }, 30000); // Every 30 seconds\n  }\n\n  /**\n   * Stop ping interval\n   */\n  private stopPingInterval(): void {\n    if (this.pingInterval) {\n      clearInterval(this.pingInterval);\n      this.pingInterval = null;\n    }\n  }\n\n  /**\n   * Disconnect WebSocket\n   */\n  disconnectWebSocket(): void {\n    // Clear reconnection timeout\n    if (this.reconnectTimeout) {\n      clearTimeout(this.reconnectTimeout);\n      this.reconnectTimeout = null;\n    }\n    \n    // Stop ping interval\n    this.stopPingInterval();\n    \n    if (this.ws) {\n      this.ws.close();\n      this.ws = null;\n    }\n    this.messageHandlers.clear();\n    this.connectionHandlers.clear();\n    this.wsReconnectAttempts = 0;\n    this.currentChatId = null;\n    this.currentSessionId = null;\n  }\n\n  /**\n   * Check if WebSocket is connected\n   */\n  isWebSocketConnected(): boolean {\n    return this.ws !== null && this.ws.readyState === WebSocket.OPEN;\n  }\n\n  /**\n   * Remove message handler\n   */\n  removeMessageHandler(handler: (message: WebSocketMessage) => void): void {\n    this.messageHandlers.delete(handler);\n  }\n\n  /**\n   * Remove connection handler\n   */\n  removeConnectionHandler(handler: (connected: boolean) => void): void {\n    this.connectionHandlers.delete(handler);\n  }\n}\n\n// Export singleton instance\nlet chatServiceInstance: ChatService | null = null;\n\nexport function getChatService(config?: ChatServiceConfig): ChatService {\n  if (!chatServiceInstance) {\n    chatServiceInstance = new ChatService(config);\n  }\n  return chatServiceInstance;\n}\n\nexport function createChatService(config: ChatServiceConfig): ChatService {\n  return new ChatService(config);\n}\n\n"],"names":["ChatResolvedError","Error","constructor","message","super","this","reason","name","DEFAULT_BASE_URL","process","env","REACT_APP_BACKEND_BASE_URL","DEFAULT_WS_URL","REACT_APP_BACKEND_WS_URL","ChatService","config","ws","wsReconnectAttempts","maxReconnectAttempts","reconnectTimeout","pingInterval","currentChatId","currentSessionId","messageHandlers","Set","connectionHandlers","baseUrl","wsUrl","debug","sessionManager","getSessionManager","startSupportChat","dialogflowSessionId","customerName","customerEmail","customerMobile","headers","getSessionHeader","body","email","mobile","response","fetch","method","JSON","stringify","ok","error","json","catch","status","data","updateSessionFromResponse","chat_id","session_id","requestHandoff","chatId","sessionId","success","sendMessageToAgent","content","ignored","id","sender_type","timestamp","Date","toISOString","ensureChatInitialized","existingChatId","existingSessionId","loadMessageHistory","messages","connectWebSocket","onMessage","onConnectionChange","onClose","clearTimeout","readyState","WebSocket","OPEN","add","sessionIdToUse","getSessionId","encodeURIComponent","onopen","forEach","handler","startPingInterval","onmessage","event","parse","type","onerror","onclose","stopPingInterval","code","delay","Math","min","pow","setTimeout","sendMessageViaWebSocket","send","sendTypingIndicator","setInterval","clearInterval","disconnectWebSocket","close","clear","isWebSocketConnected","removeMessageHandler","delete","removeConnectionHandler"],"mappings":"2HAuCO,MAAMA,UAA0BC,MAErC,WAAAC,CAAYC,EAAU,iBACpBC,MAAMD,GAFRE,KAAAC,OAAS,gBAGPD,KAAKE,KAAO,mBACd,EAkBF,MAAMC,EACgB,oBAAZC,SAA4BA,QAAgBC,KAAKC,2BAErDC,EACgB,oBAAZH,SAA4BA,QAAgBC,KAAKG,yBAE3D,MAAMC,EAeJ,WAAAZ,CAAYa,EAA4B,IAXxCV,KAAQW,GAAuB,KAC/BX,KAAQY,oBAAsB,EAC9BZ,KAAQa,qBAAuB,EAC/Bb,KAAQc,iBAA0C,KAClDd,KAAQe,aAAsC,KAC9Cf,KAAQgB,cAA+B,KACvChB,KAAQiB,iBAAkC,KAC1CjB,KAAQkB,oBAAgEC,IACxEnB,KAAQoB,uBAA4DD,IAIlEnB,KAAKqB,QAAUX,EAAOW,SAAWlB,EACjCH,KAAKsB,MAAQZ,EAAOY,OAASf,EAC7BP,KAAKuB,MAAQb,EAAOa,QAAS,EAC7BvB,KAAKwB,eAAiBC,qBACxB,CASA,sBAAMC,CACJC,EACAC,EACAC,EACAC,GAEA,IACE,MAAMC,EAAkC,CACtC,eAAgB,sBACb/B,KAAKwB,eAAeQ,oBAGrBL,IACFI,EAAQ,gBAAkBJ,GAG5B,MAAMM,EAA4B,CAAA,EAC9BL,MAAmB1B,KAAO0B,GAC1BC,MAAoBK,MAAQL,GAC5BC,MAAqBK,OAASL,GAElC,MAAMM,QAAiBC,MAAM,GAAGrC,KAAKqB,iCAAkC,CACrEiB,OAAQ,OACRP,UACAE,KAAMM,KAAKC,UAAUP,KAGvB,IAAKG,EAASK,GAAI,CAChB,MAAMC,QAAcN,EAASO,OAAOC,MAAM,KAAA,CAAO,IACjD,MAAM,IAAIhD,MACR8C,EAAM5C,SAAW,uBAAuBsC,EAASS,SAErD,CAEA,MAAMC,QAAaV,EAASO,OAG5B,GAFA3C,KAAKwB,eAAeuB,0BAA0BD,GAE1CA,EAAKD,QAAUC,EAAKA,KACtB,MAAO,CACLE,QAASF,EAAKA,KAAKE,QACnBC,WAAYH,EAAKA,KAAKG,YAI1B,GAAIH,EAAKE,SAAWF,EAAKG,WACvB,MAAO,CACLD,QAASF,EAAKE,QACdC,WAAYH,EAAKG,YAIrB,MAAM,IAAIrD,MAAM,mDAClB,OAAS8C,GAEP,MAAM,IAAI9C,MACR8C,EAAM5C,SAAW,uCAErB,CACF,CAYA,oBAAMoD,CACJC,EACAC,EACAnD,EACA0B,EACAC,EACAC,EACAC,GAEA,IAAKqB,GAAqB,cAAXA,GAAqC,SAAXA,EACvC,MAAM,IAAIvD,MAAM,oDAGlB,IACE,MAAMmC,EAAkC,CACtC,eAAgB,sBACb/B,KAAKwB,eAAeQ,oBAGrBoB,EACFrB,EAAQ,gBAAkBqB,EACjBzB,IACTI,EAAQ,gBAAkBJ,GAG5B,MAAMM,EAA4B,CAAA,EAC9BhC,MAAaA,OAASA,GACtB2B,MAAmB1B,KAAO0B,GAC1BC,MAAoBK,MAAQL,GAC5BC,MAAqBK,OAASL,GAElC,MAAMM,QAAiBC,MACrB,GAAGrC,KAAKqB,4BAA4B8B,YACpC,CACEb,OAAQ,OACRP,UACAE,KAAMM,KAAKC,UAAUP,KAIzB,GAAwB,MAApBG,EAASS,QAAsC,MAApBT,EAASS,OAAgB,CACtD,MAAMH,QAAcN,EAASO,OAAOC,MAAM,KAAA,CAAO,IACjD,MAAM,IAAIhD,MACR8C,EAAM5C,SAAW,0CAErB,CAEA,IAAKsC,EAASK,GAAI,CAChB,MAAMC,QAAcN,EAASO,OAAOC,MAAM,KAAA,CAAO,IACjD,MAAM,IAAIhD,MACR8C,EAAM5C,SAAW,uBAAuBsC,EAASS,SAErD,CAEA,MAAMC,QAAaV,EAASO,OAG5B,OAFA3C,KAAKwB,eAAeuB,0BAA0BD,GAE1CA,EAAKD,OACA,CACLQ,SAAS,EACTvD,QAASgD,EAAKhD,SAAWgD,EAAKA,MAAMhD,SAIjC,CACLuD,SAAS,EACTvD,QAASgD,EAAKhD,QAElB,OAAS4C,GAEP,MAAMA,CACR,CACF,CAKA,wBAAMY,CACJH,EACAC,EACAtD,GAEA,IACE,MAAMiC,EAAkC,CACtC,eAAgB,sBACb/B,KAAKwB,eAAeQ,oBAGrBoB,IACFrB,EAAQ,gBAAkBqB,GAG5B,MAAMhB,QAAiBC,MACrB,GAAGrC,KAAKqB,4BAA4B8B,YACpC,CACEb,OAAQ,OACRP,UACAE,KAAMM,KAAKC,UAAU,CACnBe,QAASzD,MAKf,GAAwB,MAApBsC,EAASS,QAAsC,MAApBT,EAASS,OAAgB,CACtD,MAAMH,QAAcN,EAASO,OAAOC,MAAM,KAAA,CAAO,IACjD,MAAM,IAAIhD,MACR8C,EAAM5C,SAAW,iCAErB,CAEA,IAAKsC,EAASK,GAAI,CAChB,MAAMC,QAAcN,EAASO,OAAOC,MAAM,KAAA,CAAO,IACjD,MAAM,IAAIhD,MACR8C,EAAM5C,SAAW,uBAAuBsC,EAASS,SAErD,CAEA,MAAMC,QAAaV,EAASO,OAI5B,GAHA3C,KAAKwB,eAAeuB,0BAA0BD,IAGf,IAA1BA,GAAcU,SAA8C,kBAAzBV,GAAc7C,OACpD,MAAM,IAAIN,EAGZ,MAAO,CACL8D,GAAIX,EAAKW,GACTC,YAAa,WACbH,QAASzD,EACT6D,UAAWb,EAAKa,YAAA,IAAiBC,MAAOC,cAE5C,OAASnB,GAEP,GAAIA,aAAiB/C,GAAqC,sBAAhB+C,GAAOxC,KAC/C,MAAMwC,EAGR,MAAM,IAAI9C,MAAM8C,EAAM5C,SAAW,kCACnC,CACF,CAaA,2BAAMgE,CACJC,EACAC,EACArC,EACAC,EACAC,EACAC,GAGA,OAAIiC,GACmB,cAAnBA,GACmB,SAAnBA,GACAC,EACK,CACLhB,QAASe,EACTd,WAAYe,SAKHhE,KAAK0B,iBAChBC,GAAuB,KACvBC,GAAgB,KAChBC,GAAiB,KACjBC,GAAkB,KAEtB,CAKA,wBAAMmC,CACJd,EACAC,GAEA,IACE,MAAMrB,EAAkC,IACnC/B,KAAKwB,eAAeQ,oBAGrBoB,IACFrB,EAAQ,gBAAkBqB,GAG5B,MAAMhB,QAAiBC,MACrB,GAAGrC,KAAKqB,4BAA4B8B,aACpC,CACEb,OAAQ,MACRP,YAIJ,GAAwB,MAApBK,EAASS,QAAsC,MAApBT,EAASS,OAAgB,CACtD,MAAMH,QAAcN,EAASO,OAAOC,MAAM,KAAA,CAAO,IACjD,MAAM,IAAIhD,MACR8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package/dist/services/chatService.esm.js

@@ -1,482 +0,0 @@
-import { getSessionManager } from "./sessionManager.esm.js";
-class ChatResolvedError extends Error {
-  constructor(message = "chat_resolved") {
-    super(message);
-    this.reason = "chat_resolved";
-    this.name = "ChatResolvedError";
-  }
-}
-const DEFAULT_BASE_URL = typeof process !== "undefined" && process.env?.REACT_APP_BACKEND_BASE_URL;
-const DEFAULT_WS_URL = typeof process !== "undefined" && process.env?.REACT_APP_BACKEND_WS_URL;
-class ChatService {
-  constructor(config = {}) {
-    this.ws = null;
-    this.wsReconnectAttempts = 0;
-    this.maxReconnectAttempts = 5;
-    this.reconnectTimeout = null;
-    this.pingInterval = null;
-    this.currentChatId = null;
-    this.currentSessionId = null;
-    this.messageHandlers = /* @__PURE__ */ new Set();
-    this.connectionHandlers = /* @__PURE__ */ new Set();
-    this.baseUrl = config.baseUrl || DEFAULT_BASE_URL;
-    this.wsUrl = config.wsUrl || DEFAULT_WS_URL;
-    this.debug = config.debug || false;
-    this.sessionManager = getSessionManager();
-  }
-  /**
-   * Start a new support chat session
-   * @param dialogflowSessionId - Optional: Dialogflow session ID
-   * @param customerName - Optional: Customer name
-   * @param customerEmail - Optional: Customer email
-   * @param customerMobile - Optional: Customer mobile number
-   */
-  async startSupportChat(dialogflowSessionId, customerName, customerEmail, customerMobile) {
-    try {
-      const headers = {
-        "Content-Type": "application/json",
-        ...this.sessionManager.getSessionHeader()
-      };
-      if (dialogflowSessionId) {
-        headers["X-Session-ID"] = dialogflowSessionId;
-      }
-      const body = {};
-      if (customerName) body.name = customerName;
-      if (customerEmail) body.email = customerEmail;
-      if (customerMobile) body.mobile = customerMobile;
-      const response = await fetch(`${this.baseUrl}/api/support/chat/start`, {
-        method: "POST",
-        headers,
-        body: JSON.stringify(body)
-      });
-      if (!response.ok) {
-        const error = await response.json().catch(() => ({}));
-        throw new Error(
-          error.message || `HTTP error! status: ${response.status}`
-        );
-      }
-      const data = await response.json();
-      this.sessionManager.updateSessionFromResponse(data);
-      if (data.status && data.data) {
-        return {
-          chat_id: data.data.chat_id,
-          session_id: data.data.session_id
-        };
-      }
-      if (data.chat_id && data.session_id) {
-        return {
-          chat_id: data.chat_id,
-          session_id: data.session_id
-        };
-      }
-      throw new Error("Invalid response format from chat start endpoint");
-    } catch (error) {
-      console.error("Error starting support chat:", error);
-      throw new Error(
-        error.message || "Failed to start support chat session"
-      );
-    }
-  }
-  /**
-   * Request handoff to human agent
-   * @param chatId - Chat ID (must be valid, not undefined)
-   * @param sessionId - Session ID
-   * @param reason - Optional: Reason for handoff
-   * @param dialogflowSessionId - Optional: Dialogflow session ID
-   * @param customerName - Optional: Customer name
-   * @param customerEmail - Optional: Customer email
-   * @param customerMobile - Optional: Customer mobile number
-   */
-  async requestHandoff(chatId, sessionId, reason, dialogflowSessionId, customerName, customerEmail, customerMobile) {
-    if (!chatId || chatId === "undefined" || chatId === "null") {
-      throw new Error("Invalid chat_id. Chat must be initialized first.");
-    }
-    try {
-      const headers = {
-        "Content-Type": "application/json",
-        ...this.sessionManager.getSessionHeader()
-      };
-      if (sessionId) {
-        headers["X-Session-ID"] = sessionId;
-      } else if (dialogflowSessionId) {
-        headers["X-Session-ID"] = dialogflowSessionId;
-      }
-      const body = {};
-      if (reason) body.reason = reason;
-      if (customerName) body.name = customerName;
-      if (customerEmail) body.email = customerEmail;
-      if (customerMobile) body.mobile = customerMobile;
-      const response = await fetch(
-        `${this.baseUrl}/api/support/chat/${chatId}/handoff`,
-        {
-          method: "POST",
-          headers,
-          body: JSON.stringify(body)
-        }
-      );
-      if (response.status === 400 || response.status === 404) {
-        const error = await response.json().catch(() => ({}));
-        throw new Error(
-          error.message || "Invalid chat_id. Chat may have expired."
-        );
-      }
-      if (!response.ok) {
-        const error = await response.json().catch(() => ({}));
-        throw new Error(
-          error.message || `HTTP error! status: ${response.status}`
-        );
-      }
-      const data = await response.json();
-      this.sessionManager.updateSessionFromResponse(data);
-      if (data.status) {
-        return {
-          success: true,
-          message: data.message || data.data?.message
-        };
-      }
-      return {
-        success: true,
-        message: data.message
-      };
-    } catch (error) {
-      console.error("Error requesting handoff:", error);
-      throw error;
-    }
-  }
-  /**
-   * Send message to agent via REST API
-   */
-  async sendMessageToAgent(chatId, sessionId, message) {
-    try {
-      const headers = {
-        "Content-Type": "application/json",
-        ...this.sessionManager.getSessionHeader()
-      };
-      if (sessionId) {
-        headers["X-Session-ID"] = sessionId;
-      }
-      const response = await fetch(
-        `${this.baseUrl}/api/support/chat/${chatId}/message`,
-        {
-          method: "POST",
-          headers,
-          body: JSON.stringify({
-            content: message
-          })
-        }
-      );
-      if (response.status === 401 || response.status === 404) {
-        const error = await response.json().catch(() => ({}));
-        throw new Error(
-          error.message || "Chat not found or unauthorized"
-        );
-      }
-      if (!response.ok) {
-        const error = await response.json().catch(() => ({}));
-        throw new Error(
-          error.message || `HTTP error! status: ${response.status}`
-        );
-      }
-      const data = await response.json();
-      this.sessionManager.updateSessionFromResponse(data);
-      if (data?.ignored === true && data?.reason === "chat_resolved") {
-        throw new ChatResolvedError();
-      }
-      return {
-        id: data.id,
-        sender_type: "customer",
-        content: message,
-        timestamp: data.timestamp || (/* @__PURE__ */ new Date()).toISOString()
-      };
-    } catch (error) {
-      if (error instanceof ChatResolvedError || error?.name === "ChatResolvedError") {
-        throw error;
-      }
-      console.error("Error sending message to agent:", error);
-      throw new Error(error.message || "Failed to send message to agent");
-    }
-  }
-  /**
-   * Ensure chat is initialized - helper method
-   * Returns existing chat_id if valid, otherwise initializes new chat
-   * @param existingChatId - Existing chat ID to validate
-   * @param existingSessionId - Existing session ID
-   * @param dialogflowSessionId - Optional: Dialogflow session ID
-   * @param customerName - Optional: Customer name
-   * @param customerEmail - Optional: Customer email
-   * @param customerMobile - Optional: Customer mobile number
-   * @returns Promise with chat_id and session_id
-   */
-  async ensureChatInitialized(existingChatId, existingSessionId, dialogflowSessionId, customerName, customerEmail, customerMobile) {
-    if (existingChatId && existingChatId !== "undefined" && existingChatId !== "null" && existingSessionId) {
-      return {
-        chat_id: existingChatId,
-        session_id: existingSessionId
-      };
-    }
-    return await this.startSupportChat(
-      dialogflowSessionId || null,
-      customerName || null,
-      customerEmail || null,
-      customerMobile || null
-    );
-  }
-  /**
-   * Load message history
-   */
-  async loadMessageHistory(chatId, sessionId) {
-    try {
-      const headers = {
-        ...this.sessionManager.getSessionHeader()
-      };
-      if (sessionId) {
-        headers["X-Session-ID"] = sessionId;
-      }
-      const response = await fetch(
-        `${this.baseUrl}/api/support/chat/${chatId}/messages`,
-        {
-          method: "GET",
-          headers
-        }
-      );
-      if (response.status === 401 || response.status === 404) {
-        const error = await response.json().catch(() => ({}));
-        throw new Error(
-          error.message || "Chat not found or unauthorized"
-        );
-      }
-      if (!response.ok) {
-        const error = await response.json().catch(() => ({}));
-        throw new Error(
-          error.message || `HTTP error! status: ${response.status}`
-        );
-      }
-      const data = await response.json();
-      this.sessionManager.updateSessionFromResponse(data);
-      return data.messages || [];
-    } catch (error) {
-      console.error("Error loading message history:", error);
-      throw new Error(error.message || "Failed to load message history");
-    }
-  }
-  /**
-   * Connect to WebSocket
-   */
-  connectWebSocket(chatId, sessionId, onMessage, onConnectionChange, onClose) {
-    if (this.reconnectTimeout) {
-      clearTimeout(this.reconnectTimeout);
-      this.reconnectTimeout = null;
-    }
-    if (this.ws && this.ws.readyState === WebSocket.OPEN) {
-      if (this.debug) {
-        console.log("WebSocket already connected");
-      }
-      return;
-    }
-    this.currentChatId = chatId;
-    this.currentSessionId = sessionId;
-    if (onMessage) {
-      this.messageHandlers.add(onMessage);
-    }
-    if (onConnectionChange) {
-      this.connectionHandlers.add(onConnectionChange);
-    }
-    const sessionIdToUse = sessionId || this.sessionManager.getSessionId() || "";
-    const wsUrl = `${this.wsUrl}/ws/support/${chatId}?X-Session-ID=${encodeURIComponent(sessionIdToUse)}`;
-    try {
-      this.ws = new WebSocket(wsUrl);
-      this.ws.onopen = () => {
-        if (this.debug) {
-          console.log("WebSocket connected to:", wsUrl);
-        }
-        console.log("✅ Customer WebSocket connected:", { chatId, sessionId, wsUrl });
-        this.wsReconnectAttempts = 0;
-        this.connectionHandlers.forEach((handler) => handler(true));
-        this.startPingInterval();
-      };
-      this.ws.onmessage = (event) => {
-        try {
-          const message = JSON.parse(event.data);
-          if (this.debug) {
-            console.log("WebSocket raw message received:", event.data);
-            console.log("WebSocket parsed message:", message);
-          }
-          if (message.session_id) {
-            this.sessionManager.updateSessionFromResponse({ session_id: message.session_id });
-          }
-          if (message.type === "agent_accepted" || message.type === "chat_resolved" || message.type === "chat_ended") {
-            console.log("🔔 Received notification message:", {
-              type: message.type,
-              chat_id: message.chat_id,
-              timestamp: message.timestamp,
-              to_agent: message.to_agent,
-              to_agent_id: message.to_agent_id
-            });
-          }
-          if (message.type === "pong") {
-            return;
-          }
-          if (this.debug && message.type === "message") {
-            console.log("Processing message type:", {
-              type: message.type,
-              sender_type: message.sender_type,
-              content: message.content?.substring(0, 50) + "...",
-              id: message.id
-            });
-          }
-          this.messageHandlers.forEach((handler) => handler(message));
-        } catch (error) {
-          console.error("Error parsing WebSocket message:", error);
-          if (this.debug) {
-            console.error("Raw message data:", event.data);
-          }
-        }
-      };
-      this.ws.onerror = (error) => {
-        console.error("❌ WebSocket error:", error);
-        this.connectionHandlers.forEach((handler) => handler(false));
-      };
-      this.ws.onclose = (event) => {
-        if (this.debug) {
-          console.log("WebSocket closed:", event.code, event.reason);
-        }
-        console.log("🔌 Customer WebSocket closed:", { code: event.code, reason: event.reason, chatId });
-        this.stopPingInterval();
-        this.connectionHandlers.forEach((handler) => handler(false));
-        this.ws = null;
-        onClose?.(event);
-        if (event.code === 4e3) {
-          this.wsReconnectAttempts = this.maxReconnectAttempts;
-          this.currentChatId = null;
-          this.currentSessionId = null;
-          return;
-        }
-        if (this.wsReconnectAttempts < this.maxReconnectAttempts && this.currentChatId && this.currentSessionId) {
-          this.wsReconnectAttempts++;
-          const delay = Math.min(1e3 * Math.pow(2, this.wsReconnectAttempts), 3e4);
-          if (this.debug) {
-            console.log(`Reconnecting in ${delay}ms (attempt ${this.wsReconnectAttempts}/${this.maxReconnectAttempts})`);
-          }
-          this.reconnectTimeout = setTimeout(() => {
-            if (this.currentChatId && this.currentSessionId) {
-              this.connectWebSocket(this.currentChatId, this.currentSessionId, onMessage, onConnectionChange, onClose);
-            }
-          }, delay);
-        } else if (this.debug) {
-          console.error("Max reconnection attempts reached");
-        }
-      };
-    } catch (error) {
-      console.error("Error creating WebSocket connection:", error);
-      this.connectionHandlers.forEach((handler) => handler(false));
-    }
-  }
-  /**
-   * Send message via WebSocket
-   */
-  sendMessageViaWebSocket(message) {
-    if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {
-      return false;
-    }
-    try {
-      this.ws.send(
-        JSON.stringify({
-          type: "message",
-          content: message
-        })
-      );
-      return true;
-    } catch (error) {
-      console.error("Error sending message via WebSocket:", error);
-      return false;
-    }
-  }
-  /**
-   * Send typing indicator via WebSocket
-   */
-  sendTypingIndicator(type) {
-    if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {
-      return false;
-    }
-    try {
-      this.ws.send(
-        JSON.stringify({
-          type
-        })
-      );
-      return true;
-    } catch (error) {
-      console.error(`Error sending ${type} via WebSocket:`, error);
-      return false;
-    }
-  }
-  /**
-   * Start ping interval to keep connection alive
-   */
-  startPingInterval() {
-    this.stopPingInterval();
-    this.pingInterval = setInterval(() => {
-      if (this.ws && this.ws.readyState === WebSocket.OPEN) {
-        try {
-          this.ws.send(JSON.stringify({ type: "ping" }));
-        } catch (error) {
-          console.error("Error sending ping:", error);
-        }
-      }
-    }, 3e4);
-  }
-  /**
-   * Stop ping interval
-   */
-  stopPingInterval() {
-    if (this.pingInterval) {
-      clearInterval(this.pingInterval);
-      this.pingInterval = null;
-    }
-  }
-  /**
-   * Disconnect WebSocket
-   */
-  disconnectWebSocket() {
-    if (this.reconnectTimeout) {
-      clearTimeout(this.reconnectTimeout);
-      this.reconnectTimeout = null;
-    }
-    this.stopPingInterval();
-    if (this.ws) {
-      this.ws.close();
-      this.ws = null;
-    }
-    this.messageHandlers.clear();
-    this.connectionHandlers.clear();
-    this.wsReconnectAttempts = 0;
-    this.currentChatId = null;
-    this.currentSessionId = null;
-  }
-  /**
-   * Check if WebSocket is connected
-   */
-  isWebSocketConnected() {
-    return this.ws !== null && this.ws.readyState === WebSocket.OPEN;
-  }
-  /**
-   * Remove message handler
-   */
-  removeMessageHandler(handler) {
-    this.messageHandlers.delete(handler);
-  }
-  /**
-   * Remove connection handler
-   */
-  removeConnectionHandler(handler) {
-    this.connectionHandlers.delete(handler);
-  }
-}
-function createChatService(config) {
-  return new ChatService(config);
-}
-export {
-  ChatResolvedError,
-  createChatService
-};
-//# sourceMappingURL=chatService.esm.js.map

package/dist/services/chatService.esm.js.map

@@ -1 +0,0 @@
-{"version":3,"file":"chatService.esm.js","sources":["../../src/services/chatService.ts"],"sourcesContent":["// services/chatService.ts\n\nimport { getSessionManager } from './sessionManager';\n\nexport interface SupportChatSession {\n  chat_id: string;\n  session_id: string;\n}\n\nexport interface SupportMessage {\n  id?: string;\n  sender_type: \"customer\" | \"agent\";\n  content: string;\n  timestamp: string;\n}\n\nexport interface ChatInfo {\n  status: \"waiting\" | \"active\";\n  agent_id?: string;\n}\n\nexport interface WebSocketMessage {\n  type: \"message\" | \"chat_info\" | \"error\" | \"typing_start\" | \"typing_stop\" | \"agent_changed\" | \"agent_accepted\" | \"chat_resolved\" | \"chat_ended\" | \"ping\" | \"pong\";\n  id?: string;\n  chat_id?: string;\n  sender_type?: \"customer\" | \"agent\";\n  sender_id?: string;\n  content?: string;\n  timestamp?: string;\n  status?: \"waiting\" | \"active\" | \"resolved\" | \"ended\";\n  agent_id?: string;\n  error?: string;\n  from_agent?: string;\n  to_agent?: string;\n  to_agent_id?: string;\n  reason?: string;\n  message?: string;\n}\n\nexport class ChatResolvedError extends Error {\n  reason = \"chat_resolved\" as const;\n  constructor(message = \"chat_resolved\") {\n    super(message);\n    this.name = \"ChatResolvedError\";\n  }\n}\n\nexport interface ChatServiceConfig {\n  baseUrl?: string;\n  wsUrl?: string;\n  debug?: boolean;\n}\n\nexport interface StartSupportChatOptions {\n  dialogflowSessionId?: string | null;\n  customerName?: string | null;\n  customerEmail?: string | null;\n  customerMobile?: string | null;\n}\n\n// Get default URLs from environment variables or use fallbacks\n// Environment variables are injected at build time via webpack DefinePlugin\nconst DEFAULT_BASE_URL = \n  (typeof process !== 'undefined' && (process as any).env?.REACT_APP_BACKEND_BASE_URL)\n  \nconst DEFAULT_WS_URL = \n  (typeof process !== 'undefined' && (process as any).env?.REACT_APP_BACKEND_WS_URL)\n\nclass ChatService {\n  private baseUrl: string;\n  private wsUrl: string;\n  private debug: boolean;\n  private ws: WebSocket | null = null;\n  private wsReconnectAttempts = 0;\n  private maxReconnectAttempts = 5;\n  private reconnectTimeout: NodeJS.Timeout | null = null;\n  private pingInterval: NodeJS.Timeout | null = null;\n  private currentChatId: string | null = null;\n  private currentSessionId: string | null = null;\n  private messageHandlers: Set<(message: WebSocketMessage) => void> = new Set();\n  private connectionHandlers: Set<(connected: boolean) => void> = new Set();\n  private sessionManager: ReturnType<typeof getSessionManager>;\n\n  constructor(config: ChatServiceConfig = {}) {\n    this.baseUrl = config.baseUrl || DEFAULT_BASE_URL;\n    this.wsUrl = config.wsUrl || DEFAULT_WS_URL;\n    this.debug = config.debug || false;\n    this.sessionManager = getSessionManager();\n  }\n\n  /**\n   * Start a new support chat session\n   * @param dialogflowSessionId - Optional: Dialogflow session ID\n   * @param customerName - Optional: Customer name\n   * @param customerEmail - Optional: Customer email\n   * @param customerMobile - Optional: Customer mobile number\n   */\n  async startSupportChat(\n    dialogflowSessionId?: string | null,\n    customerName?: string | null,\n    customerEmail?: string | null,\n    customerMobile?: string | null\n  ): Promise<SupportChatSession> {\n    try {\n      const headers: Record<string, string> = {\n        \"Content-Type\": \"application/json\",\n        ...this.sessionManager.getSessionHeader(),\n      };\n\n      if (dialogflowSessionId) {\n        headers[\"X-Session-ID\"] = dialogflowSessionId;\n      }\n\n      const body: Record<string, any> = {};\n      if (customerName) body.name = customerName;\n      if (customerEmail) body.email = customerEmail;\n      if (customerMobile) body.mobile = customerMobile;\n\n      const response = await fetch(`${this.baseUrl}/api/support/chat/start`, {\n        method: \"POST\",\n        headers,\n        body: JSON.stringify(body),\n      });\n\n      if (!response.ok) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || `HTTP error! status: ${response.status}`\n        );\n      }\n\n      const data = await response.json();\n      this.sessionManager.updateSessionFromResponse(data);\n\n      if (data.status && data.data) {\n        return {\n          chat_id: data.data.chat_id,\n          session_id: data.data.session_id,\n        };\n      }\n\n      if (data.chat_id && data.session_id) {\n        return {\n          chat_id: data.chat_id,\n          session_id: data.session_id,\n        };\n      }\n\n      throw new Error(\"Invalid response format from chat start endpoint\");\n    } catch (error: any) {\n      console.error(\"Error starting support chat:\", error);\n      throw new Error(\n        error.message || \"Failed to start support chat session\"\n      );\n    }\n  }\n\n  /**\n   * Request handoff to human agent\n   * @param chatId - Chat ID (must be valid, not undefined)\n   * @param sessionId - Session ID\n   * @param reason - Optional: Reason for handoff\n   * @param dialogflowSessionId - Optional: Dialogflow session ID\n   * @param customerName - Optional: Customer name\n   * @param customerEmail - Optional: Customer email\n   * @param customerMobile - Optional: Customer mobile number\n   */\n  async requestHandoff(\n    chatId: string,\n    sessionId: string,\n    reason?: string,\n    dialogflowSessionId?: string | null,\n    customerName?: string | null,\n    customerEmail?: string | null,\n    customerMobile?: string | null\n  ): Promise<{ success: boolean; message?: string }> {\n    if (!chatId || chatId === \"undefined\" || chatId === \"null\") {\n      throw new Error(\"Invalid chat_id. Chat must be initialized first.\");\n    }\n\n    try {\n      const headers: Record<string, string> = {\n        \"Content-Type\": \"application/json\",\n        ...this.sessionManager.getSessionHeader(),\n      };\n\n      if (sessionId) {\n        headers[\"X-Session-ID\"] = sessionId;\n      } else if (dialogflowSessionId) {\n        headers[\"X-Session-ID\"] = dialogflowSessionId;\n      }\n\n      const body: Record<string, any> = {};\n      if (reason) body.reason = reason;\n      if (customerName) body.name = customerName;\n      if (customerEmail) body.email = customerEmail;\n      if (customerMobile) body.mobile = customerMobile;\n\n      const response = await fetch(\n        `${this.baseUrl}/api/support/chat/${chatId}/handoff`,\n        {\n          method: \"POST\",\n          headers,\n          body: JSON.stringify(body),\n        }\n      );\n\n      if (response.status === 400 || response.status === 404) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || \"Invalid chat_id. Chat may have expired.\"\n        );\n      }\n\n      if (!response.ok) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || `HTTP error! status: ${response.status}`\n        );\n      }\n\n      const data = await response.json();\n      this.sessionManager.updateSessionFromResponse(data);\n\n      if (data.status) {\n        return {\n          success: true,\n          message: data.message || data.data?.message,\n        };\n      }\n\n      return {\n        success: true,\n        message: data.message,\n      };\n    } catch (error: any) {\n      console.error(\"Error requesting handoff:\", error);\n      throw error;\n    }\n  }\n\n  /**\n   * Send message to agent via REST API\n   */\n  async sendMessageToAgent(\n    chatId: string,\n    sessionId: string,\n    message: string\n  ): Promise<SupportMessage> {\n    try {\n      const headers: Record<string, string> = {\n        \"Content-Type\": \"application/json\",\n        ...this.sessionManager.getSessionHeader(),\n      };\n\n      if (sessionId) {\n        headers[\"X-Session-ID\"] = sessionId;\n      }\n\n      const response = await fetch(\n        `${this.baseUrl}/api/support/chat/${chatId}/message`,\n        {\n          method: \"POST\",\n          headers,\n          body: JSON.stringify({\n            content: message,\n          }),\n        }\n      );\n\n      if (response.status === 401 || response.status === 404) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || \"Chat not found or unauthorized\"\n        );\n      }\n\n      if (!response.ok) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || `HTTP error! status: ${response.status}`\n        );\n      }\n\n      const data = await response.json();\n      this.sessionManager.updateSessionFromResponse(data);\n\n      // Surface this explicitly so the UI can enter the terminal \"resolved\" state and avoid retries.\n      if ((data as any)?.ignored === true && (data as any)?.reason === \"chat_resolved\") {\n        throw new ChatResolvedError();\n      }\n\n      return {\n        id: data.id,\n        sender_type: \"customer\",\n        content: message,\n        timestamp: data.timestamp || new Date().toISOString(),\n      };\n    } catch (error: any) {\n      // chat_resolved is a normal terminal condition, not an error.\n      if (error instanceof ChatResolvedError || error?.name === \"ChatResolvedError\") {\n        throw error;\n      }\n      console.error(\"Error sending message to agent:\", error);\n      throw new Error(error.message || \"Failed to send message to agent\");\n    }\n  }\n\n  /**\n   * Ensure chat is initialized - helper method\n   * Returns existing chat_id if valid, otherwise initializes new chat\n   * @param existingChatId - Existing chat ID to validate\n   * @param existingSessionId - Existing session ID\n   * @param dialogflowSessionId - Optional: Dialogflow session ID\n   * @param customerName - Optional: Customer name\n   * @param customerEmail - Optional: Customer email\n   * @param customerMobile - Optional: Customer mobile number\n   * @returns Promise with chat_id and session_id\n   */\n  async ensureChatInitialized(\n    existingChatId?: string | null,\n    existingSessionId?: string | null,\n    dialogflowSessionId?: string | null,\n    customerName?: string | null,\n    customerEmail?: string | null,\n    customerMobile?: string | null\n  ): Promise<SupportChatSession> {\n    // Validate existing chat_id\n    if (existingChatId && \n        existingChatId !== \"undefined\" && \n        existingChatId !== \"null\" &&\n        existingSessionId) {\n      return {\n        chat_id: existingChatId,\n        session_id: existingSessionId,\n      };\n    }\n\n    // Initialize new chat\n    return await this.startSupportChat(\n      dialogflowSessionId || null,\n      customerName || null,\n      customerEmail || null,\n      customerMobile || null\n    );\n  }\n\n  /**\n   * Load message history\n   */\n  async loadMessageHistory(\n    chatId: string,\n    sessionId: string\n  ): Promise<SupportMessage[]> {\n    try {\n      const headers: Record<string, string> = {\n        ...this.sessionManager.getSessionHeader(),\n      };\n\n      if (sessionId) {\n        headers[\"X-Session-ID\"] = sessionId;\n      }\n\n      const response = await fetch(\n        `${this.baseUrl}/api/support/chat/${chatId}/messages`,\n        {\n          method: \"GET\",\n          headers,\n        }\n      );\n\n      if (response.status === 401 || response.status === 404) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || \"Chat not found or unauthorized\"\n        );\n      }\n\n      if (!response.ok) {\n        const error = await response.json().catch(() => ({}));\n        throw new Error(\n          error.message || `HTTP error! status: ${response.status}`\n        );\n      }\n\n      const data = await response.json();\n      this.sessionManager.updateSessionFromResponse(data);\n\n      return data.messages || [];\n    } catch (error: any) {\n      console.error(\"Error loading message history:\", error);\n      throw new Error(error.message || \"Failed to load message history\");\n    }\n  }\n\n  /**\n   * Connect to WebSocket\n   */\n  connectWebSocket(\n    chatId: string,\n    sessionId: string,\n    onMessage?: (message: WebSocketMessage) => void,\n    onConnectionChange?: (connected: boolean) => void,\n    onClose?: (event: CloseEvent) => void\n  ): void {\n    // Clear any existing reconnection timeout\n    if (this.reconnectTimeout) {\n      clearTimeout(this.reconnectTimeout);\n      this.reconnectTimeout = null;\n    }\n\n    if (this.ws && this.ws.readyState === WebSocket.OPEN) {\n      if (this.debug) {\n        console.log(\"WebSocket already connected\");\n      }\n      return;\n    }\n\n    // Store chatId and sessionId for reconnection\n    this.currentChatId = chatId;\n    this.currentSessionId = sessionId;\n\n    // Add handlers\n    if (onMessage) {\n      this.messageHandlers.add(onMessage);\n    }\n    if (onConnectionChange) {\n      this.connectionHandlers.add(onConnectionChange);\n    }\n\n    // CRITICAL: Get session_id from session manager (persisted from previous requests)\n    // Use provided sessionId, or fallback to stored session, or empty string\n    const sessionIdToUse = sessionId || this.sessionManager.getSessionId() || '';\n    const wsUrl = `${this.wsUrl}/ws/support/${chatId}?X-Session-ID=${encodeURIComponent(sessionIdToUse)}`;\n\n    try {\n      this.ws = new WebSocket(wsUrl);\n\n      this.ws.onopen = () => {\n        if (this.debug) {\n          console.log(\"WebSocket connected to:\", wsUrl);\n        }\n        console.log(\"✅ Customer WebSocket connected:\", { chatId, sessionId, wsUrl });\n        this.wsReconnectAttempts = 0;\n        this.connectionHandlers.forEach((handler) => handler(true));\n        this.startPingInterval();\n      };\n\n      this.ws.onmessage = (event) => {\n        try {\n          const message: WebSocketMessage = JSON.parse(event.data);\n          \n          if (this.debug) {\n            console.log(\"WebSocket raw message received:\", event.data);\n            console.log(\"WebSocket parsed message:\", message);\n          }\n          \n          // Update session_id from WebSocket messages if provided\n          if ((message as any).session_id) {\n            this.sessionManager.updateSessionFromResponse({ session_id: (message as any).session_id });\n          }\n          \n          // Always log agent_accepted and chat_resolved messages for debugging\n          if (message.type === \"agent_accepted\" || message.type === \"chat_resolved\" || message.type === \"chat_ended\") {\n            console.log(\"🔔 Received notification message:\", {\n              type: message.type,\n              chat_id: message.chat_id,\n              timestamp: message.timestamp,\n              to_agent: (message as any).to_agent,\n              to_agent_id: (message as any).to_agent_id\n            });\n          }\n          \n          // Handle pong messages silently (keep-alive response)\n          if (message.type === \"pong\") {\n            return;\n          }\n          \n          // Log message type and sender info\n          if (this.debug && message.type === \"message\") {\n            console.log(\"Processing message type:\", {\n              type: message.type,\n              sender_type: message.sender_type,\n              content: message.content?.substring(0, 50) + \"...\",\n              id: message.id\n            });\n          }\n          \n          this.messageHandlers.forEach((handler) => handler(message));\n        } catch (error) {\n          console.error(\"Error parsing WebSocket message:\", error);\n          if (this.debug) {\n            console.error(\"Raw message data:\", event.data);\n          }\n        }\n      };\n\n      this.ws.onerror = (error) => {\n        console.error(\"❌ WebSocket error:\", error);\n        this.connectionHandlers.forEach((handler) => handler(false));\n      };\n\n      this.ws.onclose = (event) => {\n        if (this.debug) {\n          console.log(\"WebSocket closed:\", event.code, event.reason);\n        }\n        console.log(\"🔌 Customer WebSocket closed:\", { code: event.code, reason: event.reason, chatId });\n        this.stopPingInterval();\n        this.connectionHandlers.forEach((handler) => handler(false));\n        this.ws = null;\n        onClose?.(event);\n\n        // Terminal close: backend uses 4000 to indicate chat was resolved.\n        // Do NOT attempt to reconnect in this case.\n        if (event.code === 4000) {\n          this.wsReconnectAttempts = this.maxReconnectAttempts;\n          this.currentChatId = null;\n          this.currentSessionId = null;\n          return;\n        }\n\n        // Attempt to reconnect with exponential backoff\n        if (this.wsReconnectAttempts < this.maxReconnectAttempts && this.currentChatId && this.currentSessionId) {\n          this.wsReconnectAttempts++;\n          const delay = Math.min(1000 * Math.pow(2, this.wsReconnectAttempts), 30000);\n          if (this.debug) {\n            console.log(`Reconnecting in ${delay}ms (attempt ${this.wsReconnectAttempts}/${this.maxReconnectAttempts})`);\n          }\n          \n          this.reconnectTimeout = setTimeout(() => {\n            if (this.currentChatId && this.currentSessionId) {\n              this.connectWebSocket(this.currentChatId, this.currentSessionId, onMessage, onConnectionChange, onClose);\n            }\n          }, delay);\n        } else if (this.debug) {\n          console.error(\"Max reconnection attempts reached\");\n        }\n      };\n    } catch (error) {\n      console.error(\"Error creating WebSocket connection:\", error);\n      this.connectionHandlers.forEach((handler) => handler(false));\n    }\n  }\n\n  /**\n   * Send message via WebSocket\n   */\n  sendMessageViaWebSocket(message: string): boolean {\n    if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {\n      return false;\n    }\n\n    try {\n      this.ws.send(\n        JSON.stringify({\n          type: \"message\",\n          content: message,\n        })\n      );\n      return true;\n    } catch (error) {\n      console.error(\"Error sending message via WebSocket:\", error);\n      return false;\n    }\n  }\n\n  /**\n   * Send typing indicator via WebSocket\n   */\n  sendTypingIndicator(type: \"typing_start\" | \"typing_stop\"): boolean {\n    if (!this.ws || this.ws.readyState !== WebSocket.OPEN) {\n      return false;\n    }\n\n    try {\n      this.ws.send(\n        JSON.stringify({\n          type: type,\n        })\n      );\n      return true;\n    } catch (error) 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package/dist/services/dialogflowClient.cjs.js

@@ -1,2 +0,0 @@
-"use strict";Object.defineProperty(exports,Symbol.toStringTag,{value:"Module"});const e=require("../node_modules/jose/dist/browser/key/import.cjs.js"),t=require("../node_modules/jose/dist/browser/jwt/sign.cjs.js");async function o(o){if(o.accessToken)return o.accessToken;if(!o.serviceAccountKey)throw new Error("Either serviceAccountKey or accessToken must be provided");return await async function(o){const s=Math.floor(Date.now()/1e3);let r=o.private_key;if(!r)throw new Error("Private key is missing from service account key");if(r=r.trim(),r.includes("-----BEGIN")){if(r=r.replace(/\r\n/g,"\n").replace(/\r/g,"\n"),r.includes("BEGIN RSA PRIVATE KEY"))throw new Error("Private key is in PKCS#1 format (RSA PRIVATE KEY). Please download a new service account key from Google Cloud Console. The key should be in PKCS#8 format (PRIVATE KEY).");const e=r.match(/-----BEGIN PRIVATE KEY-----\n?([\s\S]*?)\n?-----END PRIVATE KEY-----/);if(e){const t=e[1].replace(/\s/g,"");(!t.includes("\n")||t.length>64)&&(r=`-----BEGIN PRIVATE KEY-----\n${t.match(/.{1,64}/g)?.join("\n")||t}\n-----END PRIVATE KEY-----`)}}else{const e=r.replace(/\s/g,"");r=`-----BEGIN PRIVATE KEY-----\n${e.match(/.{1,64}/g)?.join("\n")||e}\n-----END PRIVATE KEY-----`}try{const n=await e.importPKCS8(r,"RS256"),a=await new t.SignJWT({scope:"https://www.googleapis.com/auth/cloud-platform"}).setProtectedHeader({alg:"RS256"}).setIssuedAt(s).setExpirationTime(s+3600).setIssuer(o.client_email).setSubject(o.client_email).setAudience("https://oauth2.googleapis.com/token").sign(n),i=await fetch("https://oauth2.googleapis.com/token",{method:"POST",headers:{"Content-Type":"application/x-www-form-urlencoded"},body:new URLSearchParams({grant_type:"urn:ietf:params:oauth:grant-type:jwt-bearer",assertion:a})});if(!i.ok){const e=await i.json();throw new Error(e.error_description||"Failed to get access token")}return(await i.json()).access_token}catch(n){if(n.message&&n.message.includes("pkcs8"))throw new Error("Invalid private key format. The service account key must be in PKCS#8 format. Please ensure your service account key JSON file has a properly formatted private_key field. If you downloaded the key from Google Cloud Console, it should already be in the correct format.");throw n}}(o.serviceAccountKey)}function s(e,t,o,s){return`projects/${e}/locations/${t}/agents/${o}/sessions/${s}`}function r(e){let t=null;for(const o of e)if(o.payload){if(o.payload.richContent){t=o.payload.richContent;break}if(o.payload.fields&&o.payload.fields.richContent){const e=o.payload.fields.richContent;e.listValue&&e.listValue.values?t=e.listValue.values.map(e=>e.listValue&&e.listValue.values?e.listValue.values.map(e=>{if(e.structValue&&e.structValue.fields){const t=e.structValue.fields;if(t.type&&t.options)return{type:t.type.stringValue||t.type,options:t.options.listValue?t.options.listValue.values.map(e=>({text:e.structValue?.fields?.text?.stringValue||"",payload:e.structValue?.fields?.payload?.stringValue||""})):[]}}return e}):e):"object"!=typeof e||e.listValue||(t=e);break}}return t}exports.createDialogflowSession=async function(e){try{const t=await o(e),n=`session_${Date.now()}_${Math.random().toString(36).substr(2,9)}`,a=e.dfLocation.split(" ")[0].trim(),i=`https://${a}-dialogflow.googleapis.com/v3/${s(e.dfProjectId,a,e.dfAgentId,n)}:detectIntent`,l={queryInput:{text:{text:"hello"},languageCode:e.languageCode||"en"}},c=await fetch(i,{method:"POST",headers:{Authorization:`Bearer ${t}`,"Content-Type":"application/json"},body:JSON.stringify(l)});if(!c.ok){const e=await c.json().catch(()=>({}));throw new Error(e.error?.message||`HTTP error! status: ${c.status}`)}const u=await c.json();let d="Hello! I'm BlockSpark AI Assistant. How can I help you today?",f=null;if(u.queryResult?.responseMessages){const e=u.queryResult.responseMessages.filter(e=>e.text).map(e=>e.text.text.join(" "));e.length>0&&(d=e.join(" ")),f=r(u.queryResult.responseMessages)}else u.queryResult?.fulfillmentText&&(d=u.queryResult.fulfillmentText);return{session_id:n,message:d,...f&&{richContent:f}}}catch(t){const e=t.message||"Failed to create session";if(e.includes("401")||e.includes("Unauthorized"))throw new Error("Authentication failed. Please check your service account key or access token.");if(e.includes("403")||e.includes("Forbidden"))throw new Error("Access forbidden. Please check your Dialogflow API permissions.");if(e.includes("404")||e.includes("Not Found"))throw new Error("Dialogflow agent not found. Please check your project ID, location, and agent ID.");throw new Error(e)}},exports.sendDialogflowMessage=async function(e,t,n){try{const a=await o(n),i=n.dfLocation.split(" ")[0].trim(),l=`https://${i}-dialogflow.googleapis.com/v3/${s(n.dfProjectId,i,n.dfAgentId,t)}:detectIntent`,c={queryInput:{text:{text:e.trim()},languageCode:n.languageCode||"en"}},u=await fetch(l,{method:"POST",headers:{Authorization:`Bearer ${a}`,"Content-Type":"application/json"},body:JSON.stringify(c)});if(!u.ok){const e=await u.text();let t={};try{t=JSON.parse(e)}catch{t={message:e||`HTTP ${u.status}`}}const o=t.error?.message||t.message||`HTTP error! status: ${u.status}`;throw new Error(o)}const d=await u.json();let f="I'm sorry, I didn't understand that. Could you please rephrase?",p=null,y=!1;if(!0===d.queryResult?.parameters?.fields?.handoff?.boolValue)y=!0;else if(d.queryResult?.responseMessages)for(const e of d.queryResult.responseMessages)if(e.payload&&"object"==typeof e.payload){if(!0===e.payload.handoff){y=!0;break}if(!0===e.payload.fields?.handoff?.boolValue){y=!0;break}}if(!0===d.handoff&&(y=!0),d.queryResult?.responseMessages){const e=d.queryResult.responseMessages.filter(e=>e.text).map(e=>e.text.text.join(" "));e.length>0&&(f=e.join(" ")),p=r(d.queryResult.responseMessages)}else d.queryResult?.fulfillmentText&&(f=d.queryResult.fulfillmentText);return{response:f,session_id:t,source:"dialogflow",timestamp:(new Date).toISOString(),...p&&{richContent:p},...y&&{handoff:!0}}}catch(a){const e=a.message||"Failed to send message";if(e.includes("401")||e.includes("Unauthorized"))throw new Error("Authentication failed. Please check your service account key or access token.");if(e.includes("403")||e.includes("Forbidden"))throw new Error("Access forbidden. Please check your Dialogflow API permissions.");if(e.includes("404")||e.includes("Not Found"))throw new Error("Dialogflow agent not found. Please check your project ID, location, and agent ID.");if(e.includes("CORS"))throw new Error("CORS error. Dialogflow API may not allow browser requests. Consider using a backend proxy.");throw new Error(e)}};
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