@blezgo/api-sdk 0.1.5 → 0.1.6

package/dist/support/generated.d.ts

@@ -2181,109 +2181,48 @@ export type webhooks = Record<string, never>;
 export interface components {
     schemas: {
         /**
-         * UpdateTicketStatusRequest
-         * @description Request model for updating ticket status
-         */
-        UpdateTicketStatusRequest: {
-            /**
-             * Status
-             * @description New status: new, open, pending, waiting_for_customer, on_hold, resolved, closed
-             */
-            status: string;
-            /**
-             * Reason
-             * @description Reason for status change
-             */
-            reason?: string | null;
-        };
-        /**
-         * CreateTagRequest
-         * @description Request model for creating a new support tag
+         * GetSLAComplianceRequest
+         * @description Request model for SLA compliance report
          * @example {
-         *       "color": "#FF5733",
-         *       "description": "Technical bug or issue",
-         *       "tag_name": "Bug",
-         *       "tag_slug": "bug"
+         *       "date_from": "2025-11-01",
+         *       "date_to": "2025-12-01",
+         *       "group_by": "agent"
          *     }
          */
-        app__models__support__category_models__CreateTagRequest: {
-            /**
-             * Tag Name
-             * @description Tag name
-             */
-            tag_name: string;
+        GetSLAComplianceRequest: {
             /**
-             * Tag Slug
-             * @description URL-friendly slug (lowercase, hyphens only)
+             * Date From
+             * Format: date
+             * @description Start date (required)
              */
-            tag_slug: string;
+            date_from: string;
             /**
-             * Description
-             * @description Tag description
+             * Date To
+             * Format: date
+             * @description End date (required)
              */
-            description?: string | null;
+            date_to: string;
             /**
-             * Color
-             * @description Color hex code (e.g., '#FF5733')
+             * @description Grouping dimension
+             * @default daily
              */
-            color?: string | null;
+            group_by: components["schemas"]["GroupByDimension"];
         };
         /**
-         * CreateSavedFilterRequest
-         * @description Request model for creating a saved filter
-         * @example {
-         *       "description": "All high priority tickets assigned to me",
-         *       "filter_config": {
-         *         "priority": [
-         *           "high",
-         *           "urgent"
-         *         ],
-         *         "status": [
-         *           "open",
-         *           "pending"
-         *         ]
-         *       },
-         *       "filter_name": "My High Priority Tickets",
-         *       "filter_slug": "my-high-priority",
-         *       "is_default": true,
-         *       "is_public": false
-         *     }
+         * BulkUpdateStatusRequest
+         * @description Request model for bulk updating ticket status
          */
-        CreateSavedFilterRequest: {
-            /**
-             * Filter Name
-             * @description Filter name
-             */
-            filter_name: string;
-            /**
-             * Filter Slug
-             * @description URL-friendly slug
-             */
-            filter_slug: string;
-            /**
-             * Description
-             * @description Filter description
-             */
-            description?: string | null;
-            /**
-             * Filter Config
-             * @description Filter configuration (query, filters, sort)
-             */
-            filter_config: {
-                [key: string]: unknown;
-            };
+        BulkUpdateStatusRequest: {
             /**
-             * Is Public
-             * @description Make filter available to all users in organization
-             * @default false
+             * Ticket Ids
+             * @description List of ticket IDs
              */
-            is_public: boolean;
+            ticket_ids: number[];
             /**
-             * Is Default
-             * @description Set as default filter for user
-             * @default false
+             * New Status
+             * @description New status
              */
-            is_default: boolean;
+            new_status: string;
         };
         /**
          * UpdateCategoryRequest
@@ -2296,7 +2235,7 @@ export interface components {
          *       "status": "active"
          *     }
          */
-        app__models__support__category_models__UpdateCategoryRequest: {
+        UpdateCategoryRequest: {
             /**
              * Category Name
              * @description Category name
@@ -2370,17 +2309,6 @@ export interface components {
                 [key: string]: unknown;
             } | null;
         };
-        /**
-         * ReverseMergeRequest
-         * @description Request model for reversing a ticket merge
-         */
-        ReverseMergeRequest: {
-            /**
-             * Reversal Reason
-             * @description Reason for reversal
-             */
-            reversal_reason: string;
-        };
         /**
          * MarkFollowupRequest
          * @description Request model for marking follow-up as completed
@@ -2393,132 +2321,125 @@ export interface components {
             followup_notes: string;
         };
         /**
-         * ExecuteMacroRequest
-         * @description Request model for executing a macro
+         * ApplyCannedResponseRequest
+         * @description Request model for applying a canned response
          * @example {
-         *       "ticket_data": {
-         *         "category_id": 5,
-         *         "id": 123,
-         *         "priority_id": 2,
-         *         "status": "open",
-         *         "ticket_number": "TKT-12345"
+         *       "context": {
+         *         "agent": {
+         *           "email": "jane@example.com",
+         *           "name": "Jane Smith"
+         *         },
+         *         "ticket": {
+         *           "customer_name": "John Doe",
+         *           "ticket_number": "TKT-12345"
+         *         }
          *       }
          *     }
          */
-        ExecuteMacroRequest: {
+        ApplyCannedResponseRequest: {
             /**
-             * Ticket Data
-             * @description Ticket context data
+             * Context
+             * @description Context data for placeholder replacement (e.g., ticket data, agent data)
              */
-            ticket_data: {
+            context: {
                 [key: string]: unknown;
             };
         };
         /**
-         * BulkUpdateStatusRequest
-         * @description Request model for bulk updating ticket status
+         * UpdateTeamRequest
+         * @description Request model for updating a team
          */
-        BulkUpdateStatusRequest: {
-            /**
-             * Ticket Ids
-             * @description List of ticket IDs
-             */
-            ticket_ids: number[];
+        UpdateTeamRequest: {
+            /** Team Name */
+            team_name?: string | null;
+            /** Description */
+            description?: string | null;
+            /** Team Type */
+            team_type?: string | null;
+            /** Team Lead User Id */
+            team_lead_user_id?: number | null;
+            /** Team Lead Name */
+            team_lead_name?: string | null;
+            /** Team Lead Email */
+            team_lead_email?: string | null;
+            /** Auto Assign Enabled */
+            auto_assign_enabled?: boolean | null;
+            /** Assignment Strategy */
+            assignment_strategy?: string | null;
+            /** Max Tickets Per Agent */
+            max_tickets_per_agent?: number | null;
+            /** Business Hours */
+            business_hours?: {
+                [key: string]: unknown;
+            } | null;
+            /** Timezone */
+            timezone?: string | null;
+            /** Routing Rules */
+            routing_rules?: {
+                [key: string]: unknown;
+            } | null;
+            /** Sla First Response Minutes */
+            sla_first_response_minutes?: number | null;
+            /** Sla Resolution Minutes */
+            sla_resolution_minutes?: number | null;
+            /** Escalation Enabled */
+            escalation_enabled?: boolean | null;
+            /** Escalation After Minutes */
+            escalation_after_minutes?: number | null;
+            /** Escalation Team Id */
+            escalation_team_id?: string | null;
+            /** Is Default */
+            is_default?: boolean | null;
             /**
-             * New Status
-             * @description New status
+             * Status
+             * @description active, inactive, archived
              */
-            new_status: string;
+            status?: string | null;
+            /** Settings */
+            settings?: {
+                [key: string]: unknown;
+            } | null;
+            /** Custom Fields */
+            custom_fields?: {
+                [key: string]: unknown;
+            } | null;
         };
         /**
-         * MergeTicketsRequest
-         * @description Request model for merging tickets
+         * CreateEmailTemplateRequest
+         * @description Request model for creating email template
+         * @example {
+         *       "available_variables": [
+         *         "ticket_number",
+         *         "ticket_subject",
+         *         "customer_name"
+         *       ],
+         *       "body_html": "<h1>Your ticket has been created</h1><p>Ticket: {{ticket_number}}</p>",
+         *       "body_text": "Your ticket {{ticket_number}} has been created.",
+         *       "is_default": true,
+         *       "subject_template": "Ticket #{{ticket_number}} Created: {{ticket_subject}}",
+         *       "template_name": "New Ticket Created",
+         *       "template_slug": "ticket-created",
+         *       "template_type": "ticket_created"
+         *     }
          */
-        MergeTicketsRequest: {
+        CreateEmailTemplateRequest: {
             /**
-             * Parent Ticket Id
-             * @description Parent ticket ID (kept active)
+             * Template Name
+             * @description Template name
              */
-            parent_ticket_id: number;
+            template_name: string;
             /**
-             * Child Ticket Id
-             * @description Child ticket ID (merged)
+             * Template Slug
+             * @description Unique template slug
              */
-            child_ticket_id: number;
+            template_slug: string;
             /**
-             * Merge Reason
-             * @description Reason for merge
+             * Description
+             * @description Template description
              */
-            merge_reason: string;
-            /**
-             * Merge Type
-             * @description Merge type
-             */
-            merge_type: string;
-            /**
-             * Copy Comments
-             * @description Copy comments to parent
-             * @default true
-             */
-            copy_comments: boolean;
-            /**
-             * Copy Attachments
-             * @description Copy attachments to parent
-             * @default true
-             */
-            copy_attachments: boolean;
-            /**
-             * Notify Customers
-             * @description Notify customers
-             * @default true
-             */
-            notify_customers: boolean;
-        };
-        Extensions: {
-            /** @example GENERIC_ERROR */
-            message_code?: string;
-            /** @example [] */
-            invalid_params?: components["schemas"]["InvalidParam"][];
-            extra_data?: Record<string, never> | null;
-            /** @example Detailed debug information */
-            debug?: string | null;
-        };
-        /**
-         * CreateEmailTemplateRequest
-         * @description Request model for creating email template
-         * @example {
-         *       "available_variables": [
-         *         "ticket_number",
-         *         "ticket_subject",
-         *         "customer_name"
-         *       ],
-         *       "body_html": "<h1>Your ticket has been created</h1><p>Ticket: {{ticket_number}}</p>",
-         *       "body_text": "Your ticket {{ticket_number}} has been created.",
-         *       "is_default": true,
-         *       "subject_template": "Ticket #{{ticket_number}} Created: {{ticket_subject}}",
-         *       "template_name": "New Ticket Created",
-         *       "template_slug": "ticket-created",
-         *       "template_type": "ticket_created"
-         *     }
-         */
-        CreateEmailTemplateRequest: {
-            /**
-             * Template Name
-             * @description Template name
-             */
-            template_name: string;
-            /**
-             * Template Slug
-             * @description Unique template slug
-             */
-            template_slug: string;
-            /**
-             * Description
-             * @description Template description
-             */
-            description?: string | null;
-            /** @description Template type */
-            template_type: components["schemas"]["TemplateType"];
+            description?: string | null;
+            /** @description Template type */
+            template_type: components["schemas"]["TemplateType"];
             /**
              * Subject Template
              * @description Subject with {{variables}}
@@ -2568,278 +2489,135 @@ export interface components {
             language: string;
         };
         /**
-         * UpdateMacroRequest
-         * @description Request model for updating a macro
-         */
-        UpdateMacroRequest: {
-            /** Macro Name */
-            macro_name?: string | null;
-            /** Macro Slug */
-            macro_slug?: string | null;
-            /** Description */
-            description?: string | null;
-            /** Actions */
-            actions?: {
-                [key: string]: unknown;
-            }[] | null;
-            /** Include Response */
-            include_response?: boolean | null;
-            /** Canned Response Id */
-            canned_response_id?: number | null;
-            /** Is Public */
-            is_public?: boolean | null;
-            /** Team Ids */
-            team_ids?: number[] | null;
-            /** User Ids */
-            user_ids?: number[] | null;
-            /** Display Order */
-            display_order?: number | null;
-            /** Button Color */
-            button_color?: string | null;
-            /** Icon */
-            icon?: string | null;
-            /** Status */
-            status?: string | null;
-        };
-        /**
-         * SearchCommentsRequest
-         * @description Request model for searching comments
-         * @example {
-         *       "include_internal": false,
-         *       "limit": 20,
-         *       "page": 1,
-         *       "query": "refund",
-         *       "ticket_id": "tkt_xxx123"
-         *     }
+         * BulkAssignRequest
+         * @description Request model for bulk assigning tickets
          */
-        SearchCommentsRequest: {
-            /**
-             * Query
-             * @description Search query
-             */
-            query: string;
+        BulkAssignRequest: {
             /**
-             * Ticket Id
-             * @description Filter by specific ticket ID
+             * Ticket Ids
+             * @description List of ticket IDs
              */
-            ticket_id?: string | null;
+            ticket_ids: number[];
             /**
-             * Include Internal
-             * @description Include internal notes in search results
-             * @default false
+             * Assigned To User Id
+             * @description User to assign to
              */
-            include_internal: boolean;
+            assigned_to_user_id: number;
             /**
-             * Page
-             * @description Page number
-             * @default 1
+             * Assigned To Name
+             * @description User name
              */
-            page: number;
+            assigned_to_name: string;
             /**
-             * Limit
-             * @description Results per page
-             * @default 20
+             * Assigned Team Id
+             * @description Team ID (optional)
              */
-            limit: number;
+            assigned_team_id?: number | null;
         };
         /**
-         * ReportType
-         * @description Report types for exports
-         * @enum {string}
-         */
-        ReportType: "ticket_metrics" | "agent_performance" | "sla_compliance" | "custom";
-        /**
-         * TemplateType
-         * @description Email template types
-         * @enum {string}
-         */
-        TemplateType: "ticket_created" | "ticket_updated" | "ticket_assigned" | "ticket_resolved" | "ticket_closed" | "comment_added" | "agent_assigned" | "sla_warning" | "customer_satisfaction";
-        /**
-         * CreateCategoryRequest
-         * @description Request model for creating a new support category
-         * @example {
-         *       "category_name": "Billing & Payments",
-         *       "category_slug": "billing-payments",
-         *       "color": "#4CAF50",
-         *       "default_priority": "medium",
-         *       "default_team_id": 123,
-         *       "description": "Issues related to billing, invoices, and payments",
-         *       "display_order": 1,
-         *       "icon": "icon-billing",
-         *       "is_public": true,
-         *       "settings": {
-         *         "require_account_verification": true
-         *       },
-         *       "sla_first_response_minutes": 60,
-         *       "sla_resolution_minutes": 480
-         *     }
+         * MergeTicketsRequest
+         * @description Request model for merging tickets
          */
-        app__models__support__category_models__CreateCategoryRequest: {
-            /**
-             * Category Name
-             * @description Category name
-             */
-            category_name: string;
-            /**
-             * Description
-             * @description Category description
-             */
-            description?: string | null;
+        MergeTicketsRequest: {
             /**
-             * Category Slug
-             * @description URL-friendly slug (lowercase, hyphens only)
+             * Parent Ticket Id
+             * @description Parent ticket ID (kept active)
              */
-            category_slug: string;
+            parent_ticket_id: number;
             /**
-             * Parent Category Id
-             * @description Parent category ID for hierarchical categories
+             * Child Ticket Id
+             * @description Child ticket ID (merged)
              */
-            parent_category_id?: number | null;
+            child_ticket_id: number;
             /**
-             * Default Team Id
-             * @description Default team ID for auto-routing tickets
+             * Merge Reason
+             * @description Reason for merge
              */
-            default_team_id?: number | null;
+            merge_reason: string;
             /**
-             * Default Priority
-             * @description Default priority slug for tickets in this category
+             * Merge Type
+             * @description Merge type
              */
-            default_priority?: string | null;
+            merge_type: string;
             /**
-             * Sla First Response Minutes
-             * @description SLA for first response in minutes
+             * Copy Comments
+             * @description Copy comments to parent
+             * @default true
              */
-            sla_first_response_minutes?: number | null;
+            copy_comments: boolean;
             /**
-             * Sla Resolution Minutes
-             * @description SLA for resolution in minutes
+             * Copy Attachments
+             * @description Copy attachments to parent
+             * @default true
              */
-            sla_resolution_minutes?: number | null;
+            copy_attachments: boolean;
             /**
-             * Is Public
-             * @description Whether category is visible to customers
+             * Notify Customers
+             * @description Notify customers
              * @default true
              */
-            is_public: boolean;
+            notify_customers: boolean;
+        };
+        /**
+         * RateSatisfactionRequest
+         * @description Request model for customer satisfaction rating
+         */
+        RateSatisfactionRequest: {
             /**
-             * Display Order
-             * @description Display order for sorting categories
-             * @default 0
+             * Rating
+             * @description Satisfaction rating 1-5
              */
-            display_order: number;
+            rating: number;
             /**
-             * Icon
-             * @description Icon identifier (e.g., 'icon-support', 'fa-question')
+             * Comment
+             * @description Additional feedback
              */
-            icon?: string | null;
-            /**
-             * Color
-             * @description Color hex code (e.g., '#FF5733')
-             */
-            color?: string | null;
-            /**
-             * Settings
-             * @description Additional JSON settings
-             */
-            settings?: {
-                [key: string]: unknown;
-            } | null;
+            comment?: string | null;
         };
         /**
-         * CreateTeamRequest
-         * @description Request model for creating a team
+         * UpdateTicketStatusRequest
+         * @description Request model for updating ticket status
          */
-        CreateTeamRequest: {
+        UpdateTicketStatusRequest: {
             /**
-             * Team Name
-             * @description Team name
+             * Status
+             * @description New status: new, open, pending, waiting_for_customer, on_hold, resolved, closed
              */
-            team_name: string;
+            status: string;
             /**
-             * Description
-             * @description Team description
+             * Reason
+             * @description Reason for status change
              */
+            reason?: string | null;
+        };
+        /**
+         * UpdateSavedFilterRequest
+         * @description Request model for updating a saved filter
+         */
+        UpdateSavedFilterRequest: {
+            /** Filter Name */
+            filter_name?: string | null;
+            /** Filter Slug */
+            filter_slug?: string | null;
+            /** Description */
             description?: string | null;
-            /**
-             * Team Type
-             * @description Team type: general, technical, billing, sales, custom
-             * @default general
-             */
-            team_type: string;
-            /**
-             * Team Lead User Id
-             * @description User ID of team leader
-             */
-            team_lead_user_id?: number | null;
-            /** Team Lead Name */
-            team_lead_name?: string | null;
-            /** Team Lead Email */
-            team_lead_email?: string | null;
-            /**
-             * Auto Assign Enabled
-             * @description Enable auto-assignment
-             * @default false
-             */
-            auto_assign_enabled: boolean;
-            /**
-             * Assignment Strategy
-             * @description round_robin, least_active, skill_based, random
-             * @default round_robin
-             */
-            assignment_strategy: string;
-            /** Max Tickets Per Agent */
-            max_tickets_per_agent?: number | null;
-            /**
-             * Business Hours
-             * @description Business hours schedule
-             */
-            business_hours?: {
-                [key: string]: unknown;
-            } | null;
-            /**
-             * Timezone
-             * @description Team timezone
-             * @default UTC
-             */
-            timezone: string;
-            /**
-             * Routing Rules
-             * @description Routing rules for auto-assignment
-             */
-            routing_rules?: {
-                [key: string]: unknown;
-            } | null;
-            /** Sla First Response Minutes */
-            sla_first_response_minutes?: number | null;
-            /** Sla Resolution Minutes */
-            sla_resolution_minutes?: number | null;
-            /**
-             * Escalation Enabled
-             * @default false
-             */
-            escalation_enabled: boolean;
-            /** Escalation After Minutes */
-            escalation_after_minutes?: number | null;
-            /**
-             * Escalation Team Id
-             * @description Team ID to escalate to
-             */
-            escalation_team_id?: string | null;
-            /**
-             * Is Default
-             * @description Set as default team for unassigned tickets
-             * @default false
-             */
-            is_default: boolean;
-            /** Settings */
-            settings?: {
-                [key: string]: unknown;
-            } | null;
-            /** Custom Fields */
-            custom_fields?: {
+            /** Filter Config */
+            filter_config?: {
                 [key: string]: unknown;
             } | null;
+            /** Is Public */
+            is_public?: boolean | null;
+            /** Is Default */
+            is_default?: boolean | null;
+            /** Status */
+            status?: string | null;
         };
+        /**
+         * GroupByDimension
+         * @description Grouping dimensions for SLA compliance
+         * @enum {string}
+         */
+        GroupByDimension: "daily" | "weekly" | "monthly" | "team" | "agent";
         /**
          * ExportFormat
          * @description Export file formats
@@ -2847,174 +2625,238 @@ export interface components {
          */
         ExportFormat: "csv" | "excel" | "json" | "pdf";
         /**
-         * CreateTicketRequest
-         * @description Request model for creating a new support ticket
+         * GetAgentPerformanceRequest
+         * @description Request model for getting agent performance metrics
+         * @example {
+         *       "agent_id": 123,
+         *       "date_from": "2025-11-01",
+         *       "date_to": "2025-12-01",
+         *       "limit": 50,
+         *       "page": 1,
+         *       "period_type": "daily"
+         *     }
          */
-        CreateTicketRequest: {
-            /**
-             * Subject
-             * @description Ticket subject/title
-             */
-            subject: string;
-            /**
-             * Description
-             * @description Detailed description of the issue
-             */
-            description: string;
-            /**
-             * Category
-             * @description Ticket category (Bug, Feature Request, etc.)
-             */
-            category?: string | null;
-            /**
-             * Priority
-             * @description Priority: low, medium, high, urgent, critical
-             * @default medium
-             */
-            priority: string | null;
+        GetAgentPerformanceRequest: {
             /**
-             * Company Id
-             * @description Company ID within organization
+             * Agent Id
+             * @description Specific agent ID
              */
-            company_id?: number | null;
+            agent_id?: number | null;
             /**
-             * Requester Name
-             * @description Requester name (if not from auth)
+             * Team Id
+             * @description Filter by team ID
              */
-            requester_name?: string | null;
+            team_id?: number | null;
             /**
-             * Requester Email
-             * @description Requester email (if not from auth)
+             * @description Period type: daily, weekly, monthly
+             * @default daily
              */
-            requester_email?: string | null;
+            period_type: components["schemas"]["PeriodType"];
             /**
-             * Requester Mobile
-             * @description Requester phone number
+             * Date From
+             * @description Start date
              */
-            requester_mobile?: string | null;
+            date_from?: string | null;
             /**
-             * Tags
-             * @description Tags for categorization
+             * Date To
+             * @description End date
              */
-            tags?: string[] | null;
+            date_to?: string | null;
             /**
-             * Custom Fields
-             * @description Custom field values
+             * Page
+             * @description Page number
+             * @default 1
              */
-            custom_fields?: {
-                [key: string]: unknown;
-            } | null;
-        };
-        /**
-         * BulkCloseRequest
-         * @description Request model for bulk closing tickets
-         */
-        BulkCloseRequest: {
+            page: number;
             /**
-             * Ticket Ids
-             * @description List of ticket IDs
+             * Limit
+             * @description Items per page
+             * @default 50
              */
-            ticket_ids: number[];
+            limit: number;
         };
         /**
-         * AssignTicketRequest
-         * @description Request model for assigning a ticket
+         * RemoveTeamMemberRequest
+         * @description Request model for removing a team member
          */
-        AssignTicketRequest: {
-            /**
-             * Assigned To User Id
-             * @description User ID to assign to
-             */
-            assigned_to_user_id?: number | null;
+        RemoveTeamMemberRequest: {
             /**
-             * Assigned Team Id
-             * @description Team ID to assign to
+             * Removal Reason
+             * @description Reason for removal
              */
-            assigned_team_id?: number | null;
+            removal_reason?: string | null;
         };
         /**
-         * BulkAssignRequest
-         * @description Request model for bulk assigning tickets
+         * UpdateEmailTemplateRequest
+         * @description Request model for updating email template
+         * @example {
+         *       "status": "active",
+         *       "subject_template": "New Support Ticket #{{ticket_number}}",
+         *       "template_name": "Updated Ticket Created Template"
+         *     }
          */
-        BulkAssignRequest: {
-            /**
-             * Ticket Ids
-             * @description List of ticket IDs
-             */
-            ticket_ids: number[];
-            /**
-             * Assigned To User Id
-             * @description User to assign to
-             */
-            assigned_to_user_id: number;
-            /**
-             * Assigned To Name
-             * @description User name
+        UpdateEmailTemplateRequest: {
+            /** Template Name */
+            template_name?: string | null;
+            /** Description */
+            description?: string | null;
+            /** Subject Template */
+            subject_template?: string | null;
+            /** Body Html */
+            body_html?: string | null;
+            /** Body Text */
+            body_text?: string | null;
+            /** Available Variables */
+            available_variables?: string[] | null;
+            /** From Email */
+            from_email?: string | null;
+            /** From Name */
+            from_name?: string | null;
+            /** Reply To */
+            reply_to?: string | null;
+            /** Is Default */
+            is_default?: boolean | null;
+            status?: components["schemas"]["TemplateStatus"] | null;
+        };
+        /**
+         * UpdateCannedResponseRequest
+         * @description Request model for updating a canned response
+         */
+        UpdateCannedResponseRequest: {
+            /** Response Name */
+            response_name?: string | null;
+            /** Response Slug */
+            response_slug?: string | null;
+            /** Subject */
+            subject?: string | null;
+            /** Content */
+            content?: string | null;
+            /** Content Type */
+            content_type?: string | null;
+            /** Category */
+            category?: string | null;
+            /** Tags */
+            tags?: string[] | null;
+            /** Is Public */
+            is_public?: boolean | null;
+            /** Team Ids */
+            team_ids?: number[] | null;
+            /** User Ids */
+            user_ids?: number[] | null;
+            /** Shortcut */
+            shortcut?: string | null;
+            /** Status */
+            status?: string | null;
+        };
+        /**
+         * SubmitRatingRequest
+         * @description Request model for submitting a satisfaction rating
+         */
+        SubmitRatingRequest: {
+            /**
+             * Survey Token
+             * @description Survey token
              */
-            assigned_to_name: string;
+            survey_token: string;
             /**
-             * Assigned Team Id
-             * @description Team ID (optional)
+             * Rating
+             * @description Rating (1-5 stars)
              */
-            assigned_team_id?: number | null;
-        };
-        InvalidParam: {
-            /** @example items[0].quantity */
-            field?: string;
-            /** @example Input should be greater than or equal to 1 */
-            error?: string;
+            rating: number;
+            /**
+             * Feedback Text
+             * @description Optional feedback text
+             */
+            feedback_text?: string | null;
+            /**
+             * Feedback Category
+             * @description Feedback category
+             */
+            feedback_category?: string | null;
         };
         /**
-         * ApplyCannedResponseRequest
-         * @description Request model for applying a canned response
+         * CreateReportExportRequest
+         * @description Request model for creating a report export
          * @example {
-         *       "context": {
-         *         "agent": {
-         *           "email": "jane@example.com",
-         *           "name": "Jane Smith"
-         *         },
-         *         "ticket": {
-         *           "customer_name": "John Doe",
-         *           "ticket_number": "TKT-12345"
-         *         }
-         *       }
+         *       "export_format": "excel",
+         *       "report_name": "Monthly Ticket Report - November 2025",
+         *       "report_params": {
+         *         "date_from": "2025-11-01",
+         *         "date_to": "2025-11-30",
+         *         "include_breakdowns": true,
+         *         "period_type": "daily"
+         *       },
+         *       "report_type": "ticket_metrics"
          *     }
          */
-        ApplyCannedResponseRequest: {
+        CreateReportExportRequest: {
+            /** @description Type of report to export */
+            report_type: components["schemas"]["ReportType"];
             /**
-             * Context
-             * @description Context data for placeholder replacement (e.g., ticket data, agent data)
+             * Report Name
+             * @description User-friendly report name
              */
-            context: {
+            report_name: string;
+            /**
+             * Report Params
+             * @description Report parameters (filters, date ranges, etc.)
+             */
+            report_params: {
                 [key: string]: unknown;
             };
+            /** @description Export file format */
+            export_format: components["schemas"]["ExportFormat"];
         };
         /**
-         * GenerateSurveyRequest
-         * @description Request model for generating a satisfaction survey
+         * CreatePriorityRequest
+         * @description Request model for creating a new priority level
+         * @example {
+         *       "color": "#FF0000",
+         *       "is_default": false,
+         *       "priority_level": 1,
+         *       "priority_name": "Urgent",
+         *       "priority_slug": "urgent",
+         *       "sla_first_response_minutes": 15,
+         *       "sla_resolution_minutes": 120
+         *     }
          */
-        GenerateSurveyRequest: {
+        CreatePriorityRequest: {
             /**
-             * Survey Type
-             * @description Survey type
-             * @default post_resolution
+             * Priority Name
+             * @description Priority name (e.g., 'Urgent', 'High', 'Medium', 'Low')
              */
-            survey_type: string;
-        };
-        ErrorResponse: {
-            /** @example about:blank */
-            type?: string;
-            /** @example GENERIC_ERROR */
-            code?: string;
-            /** @example Client Error */
-            title?: string;
-            /** @example 400 */
-            status?: number;
-            /** @example An error occurred */
-            detail?: string;
-            /** @example /v1/cart/items */
-            instance?: string;
-            extensions?: components["schemas"]["Extensions"];
+            priority_name: string;
+            /**
+             * Priority Slug
+             * @description URL-friendly slug (lowercase, hyphens only)
+             */
+            priority_slug: string;
+            /**
+             * Priority Level
+             * @description Priority level (1=highest, 100=lowest)
+             */
+            priority_level: number;
+            /**
+             * Sla First Response Minutes
+             * @description SLA for first response in minutes
+             */
+            sla_first_response_minutes?: number | null;
+            /**
+             * Sla Resolution Minutes
+             * @description SLA for resolution in minutes
+             */
+            sla_resolution_minutes?: number | null;
+            /**
+             * Is Default
+             * @description Whether this is the default priority level
+             * @default false
+             */
+            is_default: boolean;
+            /**
+             * Color
+             * @description Color hex code (e.g., '#FF5733')
+             */
+            color?: string | null;
         };
         /**
          * CreateAutomationRuleRequest
@@ -3137,440 +2979,387 @@ export interface components {
             status: string;
         };
         /**
-         * UpdateCannedResponseRequest
-         * @description Request model for updating a canned response
+         * TemplateType
+         * @description Email template types
+         * @enum {string}
          */
-        UpdateCannedResponseRequest: {
-            /** Response Name */
-            response_name?: string | null;
-            /** Response Slug */
-            response_slug?: string | null;
-            /** Subject */
-            subject?: string | null;
-            /** Content */
-            content?: string | null;
-            /** Content Type */
-            content_type?: string | null;
-            /** Category */
-            category?: string | null;
-            /** Tags */
-            tags?: string[] | null;
-            /** Is Public */
-            is_public?: boolean | null;
-            /** Team Ids */
-            team_ids?: number[] | null;
-            /** User Ids */
-            user_ids?: number[] | null;
-            /** Shortcut */
-            shortcut?: string | null;
-            /** Status */
-            status?: string | null;
-        };
+        TemplateType: "ticket_created" | "ticket_updated" | "ticket_assigned" | "ticket_resolved" | "ticket_closed" | "comment_added" | "agent_assigned" | "sla_warning" | "customer_satisfaction";
         /**
-         * CreateMacroRequest
-         * @description Request model for creating a new macro
+         * ExecuteMacroRequest
+         * @description Request model for executing a macro
          * @example {
-         *       "actions": [
-         *         {
-         *           "action": "set_status",
-         *           "value": "solved"
-         *         },
-         *         {
-         *           "action": "add_internal_note",
-         *           "note": "Ticket closed as solved"
-         *         }
-         *       ],
-         *       "button_color": "#4CAF50",
-         *       "description": "Mark ticket as solved and close it",
-         *       "display_order": 1,
-         *       "icon": "check-circle",
-         *       "include_response": false,
-         *       "is_public": true,
-         *       "macro_name": "Close as Solved",
-         *       "macro_slug": "close-solved",
-         *       "status": "active"
+         *       "ticket_data": {
+         *         "category_id": 5,
+         *         "id": 123,
+         *         "priority_id": 2,
+         *         "status": "open",
+         *         "ticket_number": "TKT-12345"
+         *       }
          *     }
          */
-        CreateMacroRequest: {
+        ExecuteMacroRequest: {
             /**
-             * Macro Name
-             * @description Macro name
+             * Ticket Data
+             * @description Ticket context data
              */
-            macro_name: string;
+            ticket_data: {
+                [key: string]: unknown;
+            };
+        };
+        /**
+         * AssignTicketRequest
+         * @description Request model for assigning a ticket
+         */
+        AssignTicketRequest: {
             /**
-             * Macro Slug
-             * @description URL-friendly slug
+             * Assigned To User Id
+             * @description User ID to assign to
              */
-            macro_slug: string;
+            assigned_to_user_id?: number | null;
             /**
-             * Description
-             * @description Macro description
+             * Assigned Team Id
+             * @description Team ID to assign to
              */
+            assigned_team_id?: number | null;
+        };
+        /**
+         * UpdateAgentTicketRequest
+         * @description Request model for updating a ticket (agent-facing)
+         */
+        UpdateAgentTicketRequest: {
+            /** Subject */
+            subject?: string | null;
+            /** Description */
             description?: string | null;
             /**
-             * Actions
-             * @description Actions to perform
+             * Priority
+             * @description low, medium, high, urgent, critical
              */
-            actions: {
+            priority?: string | null;
+            /** Category */
+            category?: string | null;
+            /** Sub Category */
+            sub_category?: string | null;
+            /**
+             * Status
+             * @description new, open, pending, waiting_for_customer, on_hold, resolved, closed
+             */
+            status?: string | null;
+            /** Tags */
+            tags?: string[] | null;
+            /** Custom Fields */
+            custom_fields?: {
                 [key: string]: unknown;
-            }[];
+            } | null;
+        };
+        /**
+         * CreateTicketRequest
+         * @description Request model for creating a new support ticket
+         */
+        CreateTicketRequest: {
             /**
-             * Include Response
-             * @description Include a canned response
-             * @default false
+             * Subject
+             * @description Ticket subject/title
              */
-            include_response: boolean;
+            subject: string;
             /**
-             * Canned Response Id
-             * @description Canned response to include
+             * Description
+             * @description Detailed description of the issue
              */
-            canned_response_id?: number | null;
+            description: string;
             /**
-             * Is Public
-             * @description Available to all agents
-             * @default true
+             * Category
+             * @description Ticket category (Bug, Feature Request, etc.)
              */
-            is_public: boolean;
+            category?: string | null;
             /**
-             * Team Ids
-             * @description Specific teams (if not public)
+             * Priority
+             * @description Priority: low, medium, high, urgent, critical
+             * @default medium
              */
-            team_ids?: number[] | null;
+            priority: string | null;
             /**
-             * User Ids
-             * @description Specific users (if not public)
+             * Company Id
+             * @description Company ID within organization
              */
-            user_ids?: number[] | null;
+            company_id?: number | null;
             /**
-             * Display Order
-             * @description Display order
-             * @default 0
+             * Requester Name
+             * @description Requester name (if not from auth)
              */
-            display_order: number;
+            requester_name?: string | null;
             /**
-             * Button Color
-             * @description Button color (hex)
+             * Requester Email
+             * @description Requester email (if not from auth)
              */
-            button_color?: string | null;
+            requester_email?: string | null;
             /**
-             * Icon
-             * @description Icon identifier
+             * Requester Mobile
+             * @description Requester phone number
              */
-            icon?: string | null;
+            requester_mobile?: string | null;
             /**
-             * Status
-             * @description Macro status (active, inactive)
-             * @default active
+             * Tags
+             * @description Tags for categorization
              */
-            status: string;
+            tags?: string[] | null;
+            /**
+             * Custom Fields
+             * @description Custom field values
+             */
+            custom_fields?: {
+                [key: string]: unknown;
+            } | null;
         };
         /**
-         * CreateReportExportRequest
-         * @description Request model for creating a report export
+         * ReportType
+         * @description Report types for exports
+         * @enum {string}
+         */
+        ReportType: "ticket_metrics" | "agent_performance" | "sla_compliance" | "custom";
+        /**
+         * CreateBusinessHoursRequest
+         * @description Request model for creating business hours schedule
          * @example {
-         *       "export_format": "excel",
-         *       "report_name": "Monthly Ticket Report - November 2025",
-         *       "report_params": {
-         *         "date_from": "2025-11-01",
-         *         "date_to": "2025-11-30",
-         *         "include_breakdowns": true,
-         *         "period_type": "daily"
-         *       },
-         *       "report_type": "ticket_metrics"
+         *       "is_default": true,
+         *       "observes_holidays": true,
+         *       "schedule_name": "Standard Business Hours",
+         *       "schedule_slug": "standard-hours",
+         *       "timezone": "America/New_York",
+         *       "working_hours": {
+         *         "friday": {
+         *           "enabled": true,
+         *           "end": "17:00",
+         *           "start": "09:00"
+         *         },
+         *         "monday": {
+         *           "enabled": true,
+         *           "end": "17:00",
+         *           "start": "09:00"
+         *         },
+         *         "saturday": {
+         *           "enabled": false
+         *         },
+         *         "sunday": {
+         *           "enabled": false
+         *         },
+         *         "thursday": {
+         *           "enabled": true,
+         *           "end": "17:00",
+         *           "start": "09:00"
+         *         },
+         *         "tuesday": {
+         *           "enabled": true,
+         *           "end": "17:00",
+         *           "start": "09:00"
+         *         },
+         *         "wednesday": {
+         *           "enabled": true,
+         *           "end": "17:00",
+         *           "start": "09:00"
+         *         }
+         *       }
          *     }
          */
-        CreateReportExportRequest: {
-            /** @description Type of report to export */
-            report_type: components["schemas"]["ReportType"];
+        CreateBusinessHoursRequest: {
+            /** Schedule Name */
+            schedule_name: string;
+            /** Schedule Slug */
+            schedule_slug: string;
+            /** Description */
+            description?: string | null;
             /**
-             * Report Name
-             * @description User-friendly report name
+             * Timezone
+             * @description Timezone (e.g., 'America/New_York')
+             * @default UTC
              */
-            report_name: string;
+            timezone: string;
             /**
-             * Report Params
-             * @description Report parameters (filters, date ranges, etc.)
+             * Working Hours
+             * @description Working hours per day of week
              */
-            report_params: {
+            working_hours: {
                 [key: string]: unknown;
             };
-            /** @description Export file format */
-            export_format: components["schemas"]["ExportFormat"];
+            /**
+             * Observes Holidays
+             * @description Whether to observe holiday calendar
+             * @default true
+             */
+            observes_holidays: boolean;
+            /**
+             * Is Default
+             * @description Default business hours for organization
+             * @default false
+             */
+            is_default: boolean;
         };
         /**
-         * CreateCannedResponseRequest
-         * @description Request model for creating a new canned response
-         * @example {
-         *       "category": "greeting",
-         *       "content": "Hello {{ticket.customer_name}},\\n\\nThank you for contacting support. We received your request and will get back to you shortly.\\n\\nBest regards,\\n{{agent.name}}",
-         *       "content_type": "plain",
-         *       "is_public": true,
-         *       "response_name": "Greeting",
-         *       "response_slug": "greeting",
-         *       "shortcut": "/greeting",
-         *       "status": "active",
-         *       "subject": "Thank you for contacting us",
-         *       "tags": [
-         *         "initial",
-         *         "acknowledgment"
-         *       ]
-         *     }
+         * AddWatcherRequest
+         * @description Request model for adding a watcher to a ticket
          */
-        CreateCannedResponseRequest: {
+        AddWatcherRequest: {
             /**
-             * Response Name
-             * @description Response name/title
+             * User Id
+             * @description User ID to add as watcher
              */
-            response_name: string;
+            user_id: number;
             /**
-             * Response Slug
-             * @description URL-friendly slug
+             * User Name
+             * @description User name
              */
-            response_slug: string;
+            user_name: string;
             /**
-             * Subject
-             * @description Email subject (if applicable)
-             */
-            subject?: string | null;
-            /**
-             * Content
-             * @description Response content (supports placeholders like {{ticket.customer_name}})
+             * User Email
+             * @description User email
              */
-            content: string;
+            user_email: string;
             /**
-             * Content Type
-             * @description Content type (plain, html, markdown)
-             * @default plain
+             * Watch Type
+             * @description Watch type
+             * @default manual
              */
-            content_type: string;
+            watch_type: string;
             /**
-             * Category
-             * @description Response category (greeting, closing, solution, etc.)
+             * Notify On Comment
+             * @description Notify on comments
+             * @default true
              */
-            category?: string | null;
+            notify_on_comment: boolean;
             /**
-             * Tags
-             * @description Tags for quick filtering
+             * Notify On Status Change
+             * @description Notify on status change
+             * @default true
              */
-            tags?: string[] | null;
+            notify_on_status_change: boolean;
             /**
-             * Is Public
-             * @description Available to all agents
+             * Notify On Assignment
+             * @description Notify on assignment
              * @default true
              */
-            is_public: boolean;
+            notify_on_assignment: boolean;
             /**
-             * Team Ids
-             * @description Specific teams (if not public)
+             * Notify On Resolution
+             * @description Notify on resolution
+             * @default true
              */
-            team_ids?: number[] | null;
+            notify_on_resolution: boolean;
+        };
+        /**
+         * TemplateStatus
+         * @description Template status values
+         * @enum {string}
+         */
+        TemplateStatus: "active" | "draft" | "archived";
+        /**
+         * CreateTagRequest
+         * @description Request model for creating a new support tag
+         * @example {
+         *       "color": "#FF5733",
+         *       "description": "Technical bug or issue",
+         *       "tag_name": "Bug",
+         *       "tag_slug": "bug"
+         *     }
+         */
+        app__models__support__category_models__CreateTagRequest: {
             /**
-             * User Ids
-             * @description Specific users (if not public)
+             * Tag Name
+             * @description Tag name
              */
-            user_ids?: number[] | null;
+            tag_name: string;
             /**
-             * Shortcut
-             * @description Keyboard shortcut (e.g., /greeting)
+             * Tag Slug
+             * @description URL-friendly slug (lowercase, hyphens only)
              */
-            shortcut?: string | null;
+            tag_slug: string;
             /**
-             * Status
-             * @description Response status (active, inactive, archived)
-             * @default active
+             * Description
+             * @description Tag description
              */
-            status: string;
-        };
-        /**
-         * UpdateTeamRequest
-         * @description Request model for updating a team
-         */
-        UpdateTeamRequest: {
-            /** Team Name */
-            team_name?: string | null;
-            /** Description */
             description?: string | null;
-            /** Team Type */
-            team_type?: string | null;
-            /** Team Lead User Id */
-            team_lead_user_id?: number | null;
-            /** Team Lead Name */
-            team_lead_name?: string | null;
-            /** Team Lead Email */
-            team_lead_email?: string | null;
-            /** Auto Assign Enabled */
-            auto_assign_enabled?: boolean | null;
-            /** Assignment Strategy */
-            assignment_strategy?: string | null;
-            /** Max Tickets Per Agent */
-            max_tickets_per_agent?: number | null;
-            /** Business Hours */
-            business_hours?: {
-                [key: string]: unknown;
-            } | null;
-            /** Timezone */
-            timezone?: string | null;
-            /** Routing Rules */
-            routing_rules?: {
-                [key: string]: unknown;
-            } | null;
-            /** Sla First Response Minutes */
-            sla_first_response_minutes?: number | null;
-            /** Sla Resolution Minutes */
-            sla_resolution_minutes?: number | null;
-            /** Escalation Enabled */
-            escalation_enabled?: boolean | null;
-            /** Escalation After Minutes */
-            escalation_after_minutes?: number | null;
-            /** Escalation Team Id */
-            escalation_team_id?: string | null;
-            /** Is Default */
-            is_default?: boolean | null;
             /**
-             * Status
-             * @description active, inactive, archived
+             * Color
+             * @description Color hex code (e.g., '#FF5733')
              */
-            status?: string | null;
-            /** Settings */
-            settings?: {
-                [key: string]: unknown;
-            } | null;
-            /** Custom Fields */
-            custom_fields?: {
-                [key: string]: unknown;
-            } | null;
-        };
-        /**
-         * UpdateSavedFilterRequest
-         * @description Request model for updating a saved filter
-         */
-        UpdateSavedFilterRequest: {
-            /** Filter Name */
-            filter_name?: string | null;
-            /** Filter Slug */
-            filter_slug?: string | null;
-            /** Description */
-            description?: string | null;
-            /** Filter Config */
-            filter_config?: {
-                [key: string]: unknown;
-            } | null;
-            /** Is Public */
-            is_public?: boolean | null;
-            /** Is Default */
-            is_default?: boolean | null;
-            /** Status */
-            status?: string | null;
+            color?: string | null;
         };
         /**
-         * GetDashboardMetricsRequest
-         * @description Request model for getting dashboard metrics
+         * CreateSLAPolicyRequest
+         * @description Request model for creating a new SLA policy
          * @example {
-         *       "date_from": "2025-11-01",
-         *       "date_to": "2025-12-01",
-         *       "period_type": "daily"
+         *       "description": "Standard SLA for all tickets",
+         *       "escalation_enabled": true,
+         *       "escalation_threshold_percent": 80,
+         *       "first_response_target_minutes": 60,
+         *       "is_default": true,
+         *       "policy_name": "Standard Support",
+         *       "policy_slug": "standard-support",
+         *       "priority_order": 0,
+         *       "resolution_target_minutes": 480
          *     }
          */
-        GetDashboardMetricsRequest: {
+        CreateSLAPolicyRequest: {
             /**
-             * @description Period type: daily, weekly, monthly
-             * @default daily
+             * Policy Name
+             * @description Policy name
              */
-            period_type: components["schemas"]["PeriodType"];
+            policy_name: string;
             /**
-             * Date From
-             * @description Start date (defaults to 30 days ago)
+             * Policy Slug
+             * @description URL-friendly slug (lowercase, hyphens only)
              */
-            date_from?: string | null;
+            policy_slug: string;
             /**
-             * Date To
-             * @description End date (defaults to today)
+             * Description
+             * @description Policy description
              */
-            date_to?: string | null;
-        };
-        /**
-         * GetAgentPerformanceRequest
-         * @description Request model for getting agent performance metrics
-         * @example {
-         *       "agent_id": 123,
-         *       "date_from": "2025-11-01",
-         *       "date_to": "2025-12-01",
-         *       "limit": 50,
-         *       "page": 1,
-         *       "period_type": "daily"
-         *     }
-         */
-        GetAgentPerformanceRequest: {
+            description?: string | null;
             /**
-             * Agent Id
-             * @description Specific agent ID
+             * First Response Target Minutes
+             * @description Target for first response in minutes
              */
-            agent_id?: number | null;
+            first_response_target_minutes: number;
             /**
-             * Team Id
-             * @description Filter by team ID
+             * Resolution Target Minutes
+             * @description Target for resolution in minutes
              */
-            team_id?: number | null;
+            resolution_target_minutes: number;
             /**
-             * @description Period type: daily, weekly, monthly
-             * @default daily
+             * Operational Hours Id
+             * @description Business hours schedule ID (NULL = 24/7)
              */
-            period_type: components["schemas"]["PeriodType"];
+            operational_hours_id?: number | null;
             /**
-             * Date From
-             * @description Start date
+             * Escalation Enabled
+             * @description Enable auto-escalation on breach
+             * @default true
              */
-            date_from?: string | null;
+            escalation_enabled: boolean;
             /**
-             * Date To
-             * @description End date
+             * Escalation Threshold Percent
+             * @description Escalate at X% of SLA time
+             * @default 80
              */
-            date_to?: string | null;
+            escalation_threshold_percent: number;
             /**
-             * Page
-             * @description Page number
-             * @default 1
+             * Is Default
+             * @description Whether this is the default SLA policy
+             * @default false
              */
-            page: number;
+            is_default: boolean;
             /**
-             * Limit
-             * @description Items per page
-             * @default 50
+             * Priority Order
+             * @description Priority order (lower = higher priority)
+             * @default 0
              */
-            limit: number;
-        };
-        /**
-         * TemplateStatus
-         * @description Template status values
-         * @enum {string}
-         */
-        TemplateStatus: "active" | "draft" | "archived";
-        /**
-         * @example {
-         *       "status": "success",
-         *       "message": "Operation successful",
-         *       "message_code": "api_suc_20001",
-         *       "data": {},
-         *       "metadata": {
-         *         "timestamp": "2026-03-26T10:00:00.000Z",
-         *         "requestId": "07e22004-cb60-4dfc-bc9c-b6f99664dca1",
-         *         "traceId": "a9f1204c-bb82-41de-b234-7c3a9e120000",
-         *         "version": "v1",
-         *         "executionTime": 42,
-         *         "language": "en-US"
-         *       }
-         *     }
-         */
-        StandardResponse: {
-            /** @example success */
-            status?: string;
-            data?: Record<string, never> | null;
-            /** @example Operation successful */
-            message?: string | null;
-            /** @example api_suc_20001 */
-            message_code?: string | null;
-            metadata?: Record<string, never> | null;
-            error?: components["schemas"]["ErrorResponse"];
+            priority_order: number;
+            /**
+             * Settings
+             * @description Additional JSON settings
+             */
+            settings?: {
+                [key: string]: unknown;
+            } | null;
         };
         /**
          * PeriodType
@@ -3579,421 +3368,474 @@ export interface components {
          */
         PeriodType: "daily" | "weekly" | "monthly";
         /**
-         * UpdateTicketRequest
-         * @description Request model for updating a ticket (customer-facing)
+         * GenerateSurveyRequest
+         * @description Request model for generating a satisfaction survey
          */
-        UpdateTicketRequest: {
+        GenerateSurveyRequest: {
             /**
-             * Subject
-             * @description Ticket subject
+             * Survey Type
+             * @description Survey type
+             * @default post_resolution
              */
-            subject?: string | null;
+            survey_type: string;
+        };
+        /**
+         * CreateTeamRequest
+         * @description Request model for creating a team
+         */
+        CreateTeamRequest: {
+            /**
+             * Team Name
+             * @description Team name
+             */
+            team_name: string;
             /**
              * Description
-             * @description Ticket description
+             * @description Team description
              */
             description?: string | null;
             /**
-             * Priority
-             * @description Priority level
+             * Team Type
+             * @description Team type: general, technical, billing, sales, custom
+             * @default general
              */
-            priority?: string | null;
+            team_type: string;
             /**
-             * Category
-             * @description Ticket category
+             * Team Lead User Id
+             * @description User ID of team leader
              */
-            category?: string | null;
+            team_lead_user_id?: number | null;
+            /** Team Lead Name */
+            team_lead_name?: string | null;
+            /** Team Lead Email */
+            team_lead_email?: string | null;
             /**
-             * Tags
-             * @description Tags
+             * Auto Assign Enabled
+             * @description Enable auto-assignment
+             * @default false
              */
-            tags?: string[] | null;
-        };
-        /**
-         * CreatePriorityRequest
-         * @description Request model for creating a new priority level
-         * @example {
-         *       "color": "#FF0000",
-         *       "is_default": false,
-         *       "priority_level": 1,
-         *       "priority_name": "Urgent",
-         *       "priority_slug": "urgent",
-         *       "sla_first_response_minutes": 15,
-         *       "sla_resolution_minutes": 120
-         *     }
-         */
-        CreatePriorityRequest: {
+            auto_assign_enabled: boolean;
             /**
-             * Priority Name
-             * @description Priority name (e.g., 'Urgent', 'High', 'Medium', 'Low')
+             * Assignment Strategy
+             * @description round_robin, least_active, skill_based, random
+             * @default round_robin
              */
-            priority_name: string;
+            assignment_strategy: string;
+            /** Max Tickets Per Agent */
+            max_tickets_per_agent?: number | null;
             /**
-             * Priority Slug
-             * @description URL-friendly slug (lowercase, hyphens only)
+             * Business Hours
+             * @description Business hours schedule
              */
-            priority_slug: string;
+            business_hours?: {
+                [key: string]: unknown;
+            } | null;
             /**
-             * Priority Level
-             * @description Priority level (1=highest, 100=lowest)
+             * Timezone
+             * @description Team timezone
+             * @default UTC
              */
-            priority_level: number;
+            timezone: string;
             /**
-             * Sla First Response Minutes
-             * @description SLA for first response in minutes
+             * Routing Rules
+             * @description Routing rules for auto-assignment
              */
+            routing_rules?: {
+                [key: string]: unknown;
+            } | null;
+            /** Sla First Response Minutes */
             sla_first_response_minutes?: number | null;
+            /** Sla Resolution Minutes */
+            sla_resolution_minutes?: number | null;
             /**
-             * Sla Resolution Minutes
-             * @description SLA for resolution in minutes
+             * Escalation Enabled
+             * @default false
              */
-            sla_resolution_minutes?: number | null;
+            escalation_enabled: boolean;
+            /** Escalation After Minutes */
+            escalation_after_minutes?: number | null;
+            /**
+             * Escalation Team Id
+             * @description Team ID to escalate to
+             */
+            escalation_team_id?: string | null;
             /**
              * Is Default
-             * @description Whether this is the default priority level
+             * @description Set as default team for unassigned tickets
              * @default false
              */
             is_default: boolean;
-            /**
-             * Color
-             * @description Color hex code (e.g., '#FF5733')
-             */
-            color?: string | null;
+            /** Settings */
+            settings?: {
+                [key: string]: unknown;
+            } | null;
+            /** Custom Fields */
+            custom_fields?: {
+                [key: string]: unknown;
+            } | null;
         };
         /**
-         * CreateHolidayRequest
-         * @description Request model for creating a holiday
+         * CreateMacroRequest
+         * @description Request model for creating a new macro
          * @example {
-         *       "affects_sla": true,
-         *       "holiday_date": "2025-12-25",
-         *       "holiday_name": "Christmas Day",
-         *       "is_full_day": true,
-         *       "is_recurring": true
+         *       "actions": [
+         *         {
+         *           "action": "set_status",
+         *           "value": "solved"
+         *         },
+         *         {
+         *           "action": "add_internal_note",
+         *           "note": "Ticket closed as solved"
+         *         }
+         *       ],
+         *       "button_color": "#4CAF50",
+         *       "description": "Mark ticket as solved and close it",
+         *       "display_order": 1,
+         *       "icon": "check-circle",
+         *       "include_response": false,
+         *       "is_public": true,
+         *       "macro_name": "Close as Solved",
+         *       "macro_slug": "close-solved",
+         *       "status": "active"
          *     }
          */
-        CreateHolidayRequest: {
-            /** Holiday Name */
-            holiday_name: string;
+        CreateMacroRequest: {
             /**
-             * Holiday Date
-             * Format: date
-             * @description Holiday date
+             * Macro Name
+             * @description Macro name
              */
-            holiday_date: string;
+            macro_name: string;
             /**
-             * Is Recurring
-             * @description Recurs annually
+             * Macro Slug
+             * @description URL-friendly slug
+             */
+            macro_slug: string;
+            /**
+             * Description
+             * @description Macro description
+             */
+            description?: string | null;
+            /**
+             * Actions
+             * @description Actions to perform
+             */
+            actions: {
+                [key: string]: unknown;
+            }[];
+            /**
+             * Include Response
+             * @description Include a canned response
              * @default false
              */
-            is_recurring: boolean;
+            include_response: boolean;
             /**
-             * Affects Sla
-             * @description Whether this holiday affects SLA
-             * @default true
+             * Canned Response Id
+             * @description Canned response to include
              */
-            affects_sla: boolean;
+            canned_response_id?: number | null;
             /**
-             * Is Full Day
-             * @description Full day or partial day holiday
+             * Is Public
+             * @description Available to all agents
              * @default true
              */
-            is_full_day: boolean;
+            is_public: boolean;
             /**
-             * Start Time
-             * @description Start time for partial day
+             * Team Ids
+             * @description Specific teams (if not public)
              */
-            start_time?: string | null;
+            team_ids?: number[] | null;
             /**
-             * End Time
-             * @description End time for partial day
-             */
-            end_time?: string | null;
-            /** Notes */
-            notes?: string | null;
-        };
-        /**
-         * GroupByDimension
-         * @description Grouping dimensions for SLA compliance
-         * @enum {string}
-         */
-        GroupByDimension: "daily" | "weekly" | "monthly" | "team" | "agent";
-        /**
-         * AddWatcherRequest
-         * @description Request model for adding a watcher to a ticket
-         */
-        AddWatcherRequest: {
-            /**
-             * User Id
-             * @description User ID to add as watcher
-             */
-            user_id: number;
-            /**
-             * User Name
-             * @description User name
-             */
-            user_name: string;
-            /**
-             * User Email
-             * @description User email
-             */
-            user_email: string;
-            /**
-             * Watch Type
-             * @description Watch type
-             * @default manual
+             * User Ids
+             * @description Specific users (if not public)
              */
-            watch_type: string;
+            user_ids?: number[] | null;
             /**
-             * Notify On Comment
-             * @description Notify on comments
-             * @default true
+             * Display Order
+             * @description Display order
+             * @default 0
              */
-            notify_on_comment: boolean;
+            display_order: number;
             /**
-             * Notify On Status Change
-             * @description Notify on status change
-             * @default true
+             * Button Color
+             * @description Button color (hex)
              */
-            notify_on_status_change: boolean;
+            button_color?: string | null;
             /**
-             * Notify On Assignment
-             * @description Notify on assignment
-             * @default true
+             * Icon
+             * @description Icon identifier
              */
-            notify_on_assignment: boolean;
+            icon?: string | null;
             /**
-             * Notify On Resolution
-             * @description Notify on resolution
-             * @default true
+             * Status
+             * @description Macro status (active, inactive)
+             * @default active
              */
-            notify_on_resolution: boolean;
+            status: string;
         };
         /**
-         * UpdateAutomationRuleRequest
-         * @description Request model for updating an automation rule
+         * UpdateMacroRequest
+         * @description Request model for updating a macro
          */
-        UpdateAutomationRuleRequest: {
-            /** Rule Name */
-            rule_name?: string | null;
-            /** Rule Slug */
-            rule_slug?: string | null;
+        UpdateMacroRequest: {
+            /** Macro Name */
+            macro_name?: string | null;
+            /** Macro Slug */
+            macro_slug?: string | null;
             /** Description */
             description?: string | null;
-            /** Trigger Event */
-            trigger_event?: string | null;
-            /** Execution Order */
-            execution_order?: number | null;
-            /** Stop Processing */
-            stop_processing?: boolean | null;
-            /** Conditions */
-            conditions?: {
-                [key: string]: unknown;
-            } | null;
             /** Actions */
             actions?: {
                 [key: string]: unknown;
             }[] | null;
-            /** Applies To All Categories */
-            applies_to_all_categories?: boolean | null;
-            /** Category Ids */
-            category_ids?: number[] | null;
-            /** Applies To All Priorities */
-            applies_to_all_priorities?: boolean | null;
-            /** Priority Ids */
-            priority_ids?: number[] | null;
-            /** Is Active */
-            is_active?: boolean | null;
+            /** Include Response */
+            include_response?: boolean | null;
+            /** Canned Response Id */
+            canned_response_id?: number | null;
+            /** Is Public */
+            is_public?: boolean | null;
+            /** Team Ids */
+            team_ids?: number[] | null;
+            /** User Ids */
+            user_ids?: number[] | null;
+            /** Display Order */
+            display_order?: number | null;
+            /** Button Color */
+            button_color?: string | null;
+            /** Icon */
+            icon?: string | null;
             /** Status */
             status?: string | null;
         };
         /**
-         * SubmitRatingRequest
-         * @description Request model for submitting a satisfaction rating
+         * UpdateEmailConfigRequest
+         * @description Request model for updating email configuration
+         * @example {
+         *       "from_email": "noreply@company.com",
+         *       "from_name": "Company Support",
+         *       "inbound_email": "support@company.com",
+         *       "inbound_enabled": true,
+         *       "smtp_enabled": true,
+         *       "smtp_host": "smtp.gmail.com",
+         *       "smtp_port": 587,
+         *       "smtp_use_tls": true
+         *     }
          */
-        SubmitRatingRequest: {
+        UpdateEmailConfigRequest: {
             /**
-             * Survey Token
-             * @description Survey token
+             * Inbound Enabled
+             * @description Enable email-to-ticket
              */
-            survey_token: string;
+            inbound_enabled?: boolean | null;
             /**
-             * Rating
-             * @description Rating (1-5 stars)
+             * Inbound Email
+             * @description Support email address
              */
-            rating: number;
+            inbound_email?: string | null;
             /**
-             * Feedback Text
-             * @description Optional feedback text
+             * Auto Create Tickets
+             * @description Auto-create tickets from unknown senders
              */
-            feedback_text?: string | null;
+            auto_create_tickets?: boolean | null;
             /**
-             * Feedback Category
-             * @description Feedback category
+             * Require Verified Emails
+             * @description Require email verification
              */
-            feedback_category?: string | null;
-        };
-        /**
-         * RateSatisfactionRequest
-         * @description Request model for customer satisfaction rating
-         */
-        RateSatisfactionRequest: {
+            require_verified_emails?: boolean | null;
             /**
-             * Rating
-             * @description Satisfaction rating 1-5
+             * Strip Signatures
+             * @description Remove signatures from body
              */
-            rating: number;
+            strip_signatures?: boolean | null;
             /**
-             * Comment
-             * @description Additional feedback
+             * Strip Quotes
+             * @description Remove quoted text from replies
              */
-            comment?: string | null;
-        };
-        /**
-         * AddTeamMemberRequest
-         * @description Request model for adding a team member
-         */
-        AddTeamMemberRequest: {
+            strip_quotes?: boolean | null;
             /**
-             * User Id
-             * @description User ID to add to team
+             * Outbound Enabled
+             * @description Enable email notifications
              */
-            user_id: number;
-            /** User Name */
-            user_name: string;
-            /** User Email */
-            user_email: string;
+            outbound_enabled?: boolean | null;
             /**
-             * Role
-             * @description agent, senior_agent, team_lead, trainee
-             * @default agent
+             * From Email
+             * @description Default from email
              */
-            role: string;
+            from_email?: string | null;
             /**
-             * Is Team Lead
-             * @default false
+             * From Name
+             * @description Default from name
              */
-            is_team_lead: boolean;
-            /** Max Concurrent Tickets */
-            max_concurrent_tickets?: number | null;
+            from_name?: string | null;
             /**
-             * Skills
-             * @description Agent skills and expertise
+             * Reply To
+             * @description Default reply-to email
              */
-            skills?: string[] | null;
+            reply_to?: string | null;
             /**
-             * Skill Level
-             * @description beginner, intermediate, expert, master
-             * @default intermediate
+             * Smtp Enabled
+             * @description Use SMTP provider
              */
-            skill_level: string;
+            smtp_enabled?: boolean | null;
             /**
-             * Categories
-             * @description Categories agent handles
+             * Smtp Host
+             * @description SMTP host
              */
-            categories?: string[] | null;
+            smtp_host?: string | null;
             /**
-             * Priority Levels
-             * @description Priority levels: low, medium, high, critical
+             * Smtp Port
+             * @description SMTP port
              */
-            priority_levels?: string[] | null;
+            smtp_port?: number | null;
             /**
-             * Auto Assign Enabled
-             * @default true
+             * Smtp Username
+             * @description SMTP username
              */
-            auto_assign_enabled: boolean;
+            smtp_username?: string | null;
             /**
-             * Assignment Weight
-             * @description Weight for load balancing (100 = normal)
-             * @default 100
+             * Smtp Password
+             * @description SMTP password (will be encrypted)
              */
-            assignment_weight: number;
-            /** Working Hours */
-            working_hours?: {
-                [key: string]: unknown;
-            } | null;
+            smtp_password?: string | null;
             /**
-             * Timezone
-             * @default UTC
+             * Smtp Use Tls
+             * @description Use TLS/SSL
              */
-            timezone: string;
-        };
-        /**
-         * CreateSLAPolicyRequest
-         * @description Request model for creating a new SLA policy
-         * @example {
-         *       "description": "Standard SLA for all tickets",
-         *       "escalation_enabled": true,
-         *       "escalation_threshold_percent": 80,
-         *       "first_response_target_minutes": 60,
-         *       "is_default": true,
-         *       "policy_name": "Standard Support",
-         *       "policy_slug": "standard-support",
-         *       "priority_order": 0,
-         *       "resolution_target_minutes": 480
-         *     }
-         */
-        CreateSLAPolicyRequest: {
+            smtp_use_tls?: boolean | null;
             /**
-             * Policy Name
-             * @description Policy name
+             * Ses Enabled
+             * @description Use AWS SES
              */
-            policy_name: string;
+            ses_enabled?: boolean | null;
             /**
-             * Policy Slug
-             * @description URL-friendly slug (lowercase, hyphens only)
+             * Ses Region
+             * @description AWS region
              */
-            policy_slug: string;
+            ses_region?: string | null;
             /**
-             * Description
-             * @description Policy description
+             * Ses Access Key
+             * @description AWS access key (will be encrypted)
              */
-            description?: string | null;
+            ses_access_key?: string | null;
             /**
-             * First Response Target Minutes
-             * @description Target for first response in minutes
+             * Ses Secret Key
+             * @description AWS secret key (will be encrypted)
              */
-            first_response_target_minutes: number;
+            ses_secret_key?: string | null;
             /**
-             * Resolution Target Minutes
-             * @description Target for resolution in minutes
+             * Enable Threading
+             * @description Enable email threading
              */
-            resolution_target_minutes: number;
+            enable_threading?: boolean | null;
             /**
-             * Operational Hours Id
-             * @description Business hours schedule ID (NULL = 24/7)
+             * Include Ticket Id In Subject
+             * @description Add [#TKT-123] to subject
              */
-            operational_hours_id?: number | null;
+            include_ticket_id_in_subject?: boolean | null;
             /**
-             * Escalation Enabled
-             * @description Enable auto-escalation on breach
-             * @default true
+             * Spam Threshold
+             * @description Spam score threshold
              */
-            escalation_enabled: boolean;
+            spam_threshold?: number | null;
             /**
-             * Escalation Threshold Percent
-             * @description Escalate at X% of SLA time
-             * @default 80
+             * Block Spam
+             * @description Block emails marked as spam
              */
-            escalation_threshold_percent: number;
+            block_spam?: boolean | null;
             /**
-             * Is Default
-             * @description Whether this is the default SLA policy
+             * Notify Customer On Create
+             * @description Notify customer when ticket created
+             */
+            notify_customer_on_create?: boolean | null;
+            /**
+             * Notify Customer On Update
+             * @description Notify customer on updates
+             */
+            notify_customer_on_update?: boolean | null;
+            /**
+             * Notify Agent On Assignment
+             * @description Notify agent on assignment
+             */
+            notify_agent_on_assignment?: boolean | null;
+        };
+        /**
+         * BulkCloseRequest
+         * @description Request model for bulk closing tickets
+         */
+        BulkCloseRequest: {
+            /**
+             * Ticket Ids
+             * @description List of ticket IDs
+             */
+            ticket_ids: number[];
+        };
+        /**
+         * AddTeamMemberRequest
+         * @description Request model for adding a team member
+         */
+        AddTeamMemberRequest: {
+            /**
+             * User Id
+             * @description User ID to add to team
+             */
+            user_id: number;
+            /** User Name */
+            user_name: string;
+            /** User Email */
+            user_email: string;
+            /**
+             * Role
+             * @description agent, senior_agent, team_lead, trainee
+             * @default agent
+             */
+            role: string;
+            /**
+             * Is Team Lead
              * @default false
              */
-            is_default: boolean;
+            is_team_lead: boolean;
+            /** Max Concurrent Tickets */
+            max_concurrent_tickets?: number | null;
             /**
-             * Priority Order
-             * @description Priority order (lower = higher priority)
-             * @default 0
+             * Skills
+             * @description Agent skills and expertise
              */
-            priority_order: number;
+            skills?: string[] | null;
             /**
-             * Settings
-             * @description Additional JSON settings
+             * Skill Level
+             * @description beginner, intermediate, expert, master
+             * @default intermediate
              */
-            settings?: {
+            skill_level: string;
+            /**
+             * Categories
+             * @description Categories agent handles
+             */
+            categories?: string[] | null;
+            /**
+             * Priority Levels
+             * @description Priority levels: low, medium, high, critical
+             */
+            priority_levels?: string[] | null;
+            /**
+             * Auto Assign Enabled
+             * @default true
+             */
+            auto_assign_enabled: boolean;
+            /**
+             * Assignment Weight
+             * @description Weight for load balancing (100 = normal)
+             * @default 100
+             */
+            assignment_weight: number;
+            /** Working Hours */
+            working_hours?: {
                 [key: string]: unknown;
             } | null;
+            /**
+             * Timezone
+             * @default UTC
+             */
+            timezone: string;
         };
         /**
          * SearchTicketsRequest
@@ -4061,41 +3903,26 @@ export interface components {
              */
             limit: number;
         };
-        /**
-         * UpdateAgentTicketRequest
-         * @description Request model for updating a ticket (agent-facing)
-         */
-        UpdateAgentTicketRequest: {
-            /** Subject */
-            subject?: string | null;
-            /** Description */
-            description?: string | null;
-            /**
-             * Priority
-             * @description low, medium, high, urgent, critical
-             */
-            priority?: string | null;
-            /** Category */
-            category?: string | null;
-            /** Sub Category */
-            sub_category?: string | null;
-            /**
-             * Status
-             * @description new, open, pending, waiting_for_customer, on_hold, resolved, closed
-             */
-            status?: string | null;
-            /** Tags */
-            tags?: string[] | null;
-            /** Custom Fields */
-            custom_fields?: {
-                [key: string]: unknown;
-            } | null;
+        ErrorResponse: {
+            /** @example about:blank */
+            type?: string;
+            /** @example GENERIC_ERROR */
+            code?: string;
+            /** @example Client Error */
+            title?: string;
+            /** @example 400 */
+            status?: number;
+            /** @example An error occurred */
+            detail?: string;
+            /** @example /v1/cart/items */
+            instance?: string;
+            extensions?: components["schemas"]["Extensions"];
         };
         /**
          * CreateCommentRequest
          * @description Request model for adding a comment
          */
-        CreateCommentRequest: {
+        app__models__support__ticket_models__CreateCommentRequest: {
             /**
              * Comment Body
              * @description Comment text
@@ -4109,303 +3936,476 @@ export interface components {
             is_internal: boolean | null;
         };
         /**
-         * CreateBusinessHoursRequest
-         * @description Request model for creating business hours schedule
+         * CreateCannedResponseRequest
+         * @description Request model for creating a new canned response
          * @example {
-         *       "is_default": true,
-         *       "observes_holidays": true,
-         *       "schedule_name": "Standard Business Hours",
-         *       "schedule_slug": "standard-hours",
-         *       "timezone": "America/New_York",
-         *       "working_hours": {
-         *         "friday": {
-         *           "enabled": true,
-         *           "end": "17:00",
-         *           "start": "09:00"
-         *         },
-         *         "monday": {
-         *           "enabled": true,
-         *           "end": "17:00",
-         *           "start": "09:00"
-         *         },
-         *         "saturday": {
-         *           "enabled": false
-         *         },
-         *         "sunday": {
-         *           "enabled": false
-         *         },
-         *         "thursday": {
-         *           "enabled": true,
-         *           "end": "17:00",
-         *           "start": "09:00"
-         *         },
-         *         "tuesday": {
-         *           "enabled": true,
-         *           "end": "17:00",
-         *           "start": "09:00"
-         *         },
-         *         "wednesday": {
-         *           "enabled": true,
-         *           "end": "17:00",
-         *           "start": "09:00"
-         *         }
-         *       }
-         *     }
-         */
-        CreateBusinessHoursRequest: {
-            /** Schedule Name */
-            schedule_name: string;
-            /** Schedule Slug */
-            schedule_slug: string;
-            /** Description */
-            description?: string | null;
+         *       "category": "greeting",
+         *       "content": "Hello {{ticket.customer_name}},\\n\\nThank you for contacting support. We received your request and will get back to you shortly.\\n\\nBest regards,\\n{{agent.name}}",
+         *       "content_type": "plain",
+         *       "is_public": true,
+         *       "response_name": "Greeting",
+         *       "response_slug": "greeting",
+         *       "shortcut": "/greeting",
+         *       "status": "active",
+         *       "subject": "Thank you for contacting us",
+         *       "tags": [
+         *         "initial",
+         *         "acknowledgment"
+         *       ]
+         *     }
+         */
+        CreateCannedResponseRequest: {
             /**
-             * Timezone
-             * @description Timezone (e.g., 'America/New_York')
-             * @default UTC
+             * Response Name
+             * @description Response name/title
              */
-            timezone: string;
+            response_name: string;
             /**
-             * Working Hours
-             * @description Working hours per day of week
+             * Response Slug
+             * @description URL-friendly slug
              */
-            working_hours: {
-                [key: string]: unknown;
-            };
+            response_slug: string;
             /**
-             * Observes Holidays
-             * @description Whether to observe holiday calendar
-             * @default true
+             * Subject
+             * @description Email subject (if applicable)
              */
-            observes_holidays: boolean;
+            subject?: string | null;
             /**
-             * Is Default
-             * @description Default business hours for organization
-             * @default false
+             * Content
+             * @description Response content (supports placeholders like {{ticket.customer_name}})
              */
-            is_default: boolean;
-        };
-        /**
-         * GetSLAComplianceRequest
-         * @description Request model for SLA compliance report
-         * @example {
-         *       "date_from": "2025-11-01",
-         *       "date_to": "2025-12-01",
-         *       "group_by": "agent"
-         *     }
-         */
-        GetSLAComplianceRequest: {
+            content: string;
             /**
-             * Date From
-             * Format: date
-             * @description Start date (required)
+             * Content Type
+             * @description Content type (plain, html, markdown)
+             * @default plain
              */
-            date_from: string;
+            content_type: string;
             /**
-             * Date To
-             * Format: date
-             * @description End date (required)
+             * Category
+             * @description Response category (greeting, closing, solution, etc.)
              */
-            date_to: string;
+            category?: string | null;
             /**
-             * @description Grouping dimension
-             * @default daily
+             * Tags
+             * @description Tags for quick filtering
              */
-            group_by: components["schemas"]["GroupByDimension"];
-        };
-        /**
-         * RemoveTeamMemberRequest
-         * @description Request model for removing a team member
-         */
-        RemoveTeamMemberRequest: {
+            tags?: string[] | null;
             /**
-             * Removal Reason
-             * @description Reason for removal
+             * Is Public
+             * @description Available to all agents
+             * @default true
              */
-            removal_reason?: string | null;
-        };
-        /**
-         * UpdateEmailTemplateRequest
-         * @description Request model for updating email template
-         * @example {
-         *       "status": "active",
-         *       "subject_template": "New Support Ticket #{{ticket_number}}",
-         *       "template_name": "Updated Ticket Created Template"
-         *     }
-         */
-        UpdateEmailTemplateRequest: {
-            /** Template Name */
-            template_name?: string | null;
-            /** Description */
-            description?: string | null;
-            /** Subject Template */
-            subject_template?: string | null;
-            /** Body Html */
-            body_html?: string | null;
-            /** Body Text */
-            body_text?: string | null;
-            /** Available Variables */
-            available_variables?: string[] | null;
-            /** From Email */
-            from_email?: string | null;
-            /** From Name */
-            from_name?: string | null;
-            /** Reply To */
-            reply_to?: string | null;
-            /** Is Default */
-            is_default?: boolean | null;
-            status?: components["schemas"]["TemplateStatus"] | null;
+            is_public: boolean;
+            /**
+             * Team Ids
+             * @description Specific teams (if not public)
+             */
+            team_ids?: number[] | null;
+            /**
+             * User Ids
+             * @description Specific users (if not public)
+             */
+            user_ids?: number[] | null;
+            /**
+             * Shortcut
+             * @description Keyboard shortcut (e.g., /greeting)
+             */
+            shortcut?: string | null;
+            /**
+             * Status
+             * @description Response status (active, inactive, archived)
+             * @default active
+             */
+            status: string;
         };
         /**
-         * UpdateEmailConfigRequest
-         * @description Request model for updating email configuration
+         * CreateSavedFilterRequest
+         * @description Request model for creating a saved filter
          * @example {
-         *       "from_email": "noreply@company.com",
-         *       "from_name": "Company Support",
-         *       "inbound_email": "support@company.com",
-         *       "inbound_enabled": true,
-         *       "smtp_enabled": true,
-         *       "smtp_host": "smtp.gmail.com",
-         *       "smtp_port": 587,
-         *       "smtp_use_tls": true
+         *       "description": "All high priority tickets assigned to me",
+         *       "filter_config": {
+         *         "priority": [
+         *           "high",
+         *           "urgent"
+         *         ],
+         *         "status": [
+         *           "open",
+         *           "pending"
+         *         ]
+         *       },
+         *       "filter_name": "My High Priority Tickets",
+         *       "filter_slug": "my-high-priority",
+         *       "is_default": true,
+         *       "is_public": false
          *     }
          */
-        UpdateEmailConfigRequest: {
+        CreateSavedFilterRequest: {
             /**
-             * Inbound Enabled
-             * @description Enable email-to-ticket
+             * Filter Name
+             * @description Filter name
              */
-            inbound_enabled?: boolean | null;
+            filter_name: string;
             /**
-             * Inbound Email
-             * @description Support email address
+             * Filter Slug
+             * @description URL-friendly slug
              */
-            inbound_email?: string | null;
+            filter_slug: string;
             /**
-             * Auto Create Tickets
-             * @description Auto-create tickets from unknown senders
+             * Description
+             * @description Filter description
              */
-            auto_create_tickets?: boolean | null;
+            description?: string | null;
             /**
-             * Require Verified Emails
-             * @description Require email verification
+             * Filter Config
+             * @description Filter configuration (query, filters, sort)
              */
-            require_verified_emails?: boolean | null;
+            filter_config: {
+                [key: string]: unknown;
+            };
             /**
-             * Strip Signatures
-             * @description Remove signatures from body
+             * Is Public
+             * @description Make filter available to all users in organization
+             * @default false
              */
-            strip_signatures?: boolean | null;
+            is_public: boolean;
             /**
-             * Strip Quotes
-             * @description Remove quoted text from replies
+             * Is Default
+             * @description Set as default filter for user
+             * @default false
              */
-            strip_quotes?: boolean | null;
+            is_default: boolean;
+        };
+        /**
+         * CreateCategoryRequest
+         * @description Request model for creating a new support category
+         * @example {
+         *       "category_name": "Billing & Payments",
+         *       "category_slug": "billing-payments",
+         *       "color": "#4CAF50",
+         *       "default_priority": "medium",
+         *       "default_team_id": 123,
+         *       "description": "Issues related to billing, invoices, and payments",
+         *       "display_order": 1,
+         *       "icon": "icon-billing",
+         *       "is_public": true,
+         *       "settings": {
+         *         "require_account_verification": true
+         *       },
+         *       "sla_first_response_minutes": 60,
+         *       "sla_resolution_minutes": 480
+         *     }
+         */
+        app__models__support__category_models__CreateCategoryRequest: {
             /**
-             * Outbound Enabled
-             * @description Enable email notifications
+             * Category Name
+             * @description Category name
              */
-            outbound_enabled?: boolean | null;
+            category_name: string;
             /**
-             * From Email
-             * @description Default from email
+             * Description
+             * @description Category description
              */
-            from_email?: string | null;
+            description?: string | null;
             /**
-             * From Name
-             * @description Default from name
+             * Category Slug
+             * @description URL-friendly slug (lowercase, hyphens only)
              */
-            from_name?: string | null;
+            category_slug: string;
             /**
-             * Reply To
-             * @description Default reply-to email
+             * Parent Category Id
+             * @description Parent category ID for hierarchical categories
              */
-            reply_to?: string | null;
+            parent_category_id?: number | null;
             /**
-             * Smtp Enabled
-             * @description Use SMTP provider
+             * Default Team Id
+             * @description Default team ID for auto-routing tickets
              */
-            smtp_enabled?: boolean | null;
+            default_team_id?: number | null;
             /**
-             * Smtp Host
-             * @description SMTP host
+             * Default Priority
+             * @description Default priority slug for tickets in this category
              */
-            smtp_host?: string | null;
+            default_priority?: string | null;
             /**
-             * Smtp Port
-             * @description SMTP port
+             * Sla First Response Minutes
+             * @description SLA for first response in minutes
              */
-            smtp_port?: number | null;
+            sla_first_response_minutes?: number | null;
             /**
-             * Smtp Username
-             * @description SMTP username
+             * Sla Resolution Minutes
+             * @description SLA for resolution in minutes
              */
-            smtp_username?: string | null;
+            sla_resolution_minutes?: number | null;
             /**
-             * Smtp Password
-             * @description SMTP password (will be encrypted)
+             * Is Public
+             * @description Whether category is visible to customers
+             * @default true
              */
-            smtp_password?: string | null;
+            is_public: boolean;
             /**
-             * Smtp Use Tls
-             * @description Use TLS/SSL
+             * Display Order
+             * @description Display order for sorting categories
+             * @default 0
              */
-            smtp_use_tls?: boolean | null;
+            display_order: number;
             /**
-             * Ses Enabled
-             * @description Use AWS SES
+             * Icon
+             * @description Icon identifier (e.g., 'icon-support', 'fa-question')
              */
-            ses_enabled?: boolean | null;
+            icon?: string | null;
             /**
-             * Ses Region
-             * @description AWS region
+             * Color
+             * @description Color hex code (e.g., '#FF5733')
              */
-            ses_region?: string | null;
+            color?: string | null;
             /**
-             * Ses Access Key
-             * @description AWS access key (will be encrypted)
+             * Settings
+             * @description Additional JSON settings
              */
-            ses_access_key?: string | null;
+            settings?: {
+                [key: string]: unknown;
+            } | null;
+        };
+        /**
+         * GetDashboardMetricsRequest
+         * @description Request model for getting dashboard metrics
+         * @example {
+         *       "date_from": "2025-11-01",
+         *       "date_to": "2025-12-01",
+         *       "period_type": "daily"
+         *     }
+         */
+        GetDashboardMetricsRequest: {
             /**
-             * Ses Secret Key
-             * @description AWS secret key (will be encrypted)
+             * @description Period type: daily, weekly, monthly
+             * @default daily
              */
-            ses_secret_key?: string | null;
+            period_type: components["schemas"]["PeriodType"];
             /**
-             * Enable Threading
-             * @description Enable email threading
+             * Date From
+             * @description Start date (defaults to 30 days ago)
              */
-            enable_threading?: boolean | null;
+            date_from?: string | null;
             /**
-             * Include Ticket Id In Subject
-             * @description Add [#TKT-123] to subject
+             * Date To
+             * @description End date (defaults to today)
              */
-            include_ticket_id_in_subject?: boolean | null;
+            date_to?: string | null;
+        };
+        Extensions: {
+            /** @example GENERIC_ERROR */
+            message_code?: string;
+            /** @example [] */
+            invalid_params?: components["schemas"]["InvalidParam"][];
+            extra_data?: Record<string, never> | null;
+            /** @example Detailed debug information */
+            debug?: string | null;
+        };
+        InvalidParam: {
+            /** @example items[0].quantity */
+            field?: string;
+            /** @example Input should be greater than or equal to 1 */
+            error?: string;
+        };
+        /**
+         * SearchCommentsRequest
+         * @description Request model for searching comments
+         * @example {
+         *       "include_internal": false,
+         *       "limit": 20,
+         *       "page": 1,
+         *       "query": "refund",
+         *       "ticket_id": "tkt_xxx123"
+         *     }
+         */
+        SearchCommentsRequest: {
             /**
-             * Spam Threshold
-             * @description Spam score threshold
+             * Query
+             * @description Search query
              */
-            spam_threshold?: number | null;
+            query: string;
             /**
-             * Block Spam
-             * @description Block emails marked as spam
+             * Ticket Id
+             * @description Filter by specific ticket ID
              */
-            block_spam?: boolean | null;
+            ticket_id?: string | null;
             /**
-             * Notify Customer On Create
-             * @description Notify customer when ticket created
+             * Include Internal
+             * @description Include internal notes in search results
+             * @default false
              */
-            notify_customer_on_create?: boolean | null;
+            include_internal: boolean;
             /**
-             * Notify Customer On Update
-             * @description Notify customer on updates
+             * Page
+             * @description Page number
+             * @default 1
              */
-            notify_customer_on_update?: boolean | null;
+            page: number;
             /**
-             * Notify Agent On Assignment
-             * @description Notify agent on assignment
+             * Limit
+             * @description Results per page
+             * @default 20
              */
-            notify_agent_on_assignment?: boolean | null;
+            limit: number;
+        };
+        /**
+         * UpdateTicketRequest
+         * @description Request model for updating a ticket (customer-facing)
+         */
+        UpdateTicketRequest: {
+            /**
+             * Subject
+             * @description Ticket subject
+             */
+            subject?: string | null;
+            /**
+             * Description
+             * @description Ticket description
+             */
+            description?: string | null;
+            /**
+             * Priority
+             * @description Priority level
+             */
+            priority?: string | null;
+            /**
+             * Category
+             * @description Ticket category
+             */
+            category?: string | null;
+            /**
+             * Tags
+             * @description Tags
+             */
+            tags?: string[] | null;
+        };
+        /**
+         * UpdateAutomationRuleRequest
+         * @description Request model for updating an automation rule
+         */
+        UpdateAutomationRuleRequest: {
+            /** Rule Name */
+            rule_name?: string | null;
+            /** Rule Slug */
+            rule_slug?: string | null;
+            /** Description */
+            description?: string | null;
+            /** Trigger Event */
+            trigger_event?: string | null;
+            /** Execution Order */
+            execution_order?: number | null;
+            /** Stop Processing */
+            stop_processing?: boolean | null;
+            /** Conditions */
+            conditions?: {
+                [key: string]: unknown;
+            } | null;
+            /** Actions */
+            actions?: {
+                [key: string]: unknown;
+            }[] | null;
+            /** Applies To All Categories */
+            applies_to_all_categories?: boolean | null;
+            /** Category Ids */
+            category_ids?: number[] | null;
+            /** Applies To All Priorities */
+            applies_to_all_priorities?: boolean | null;
+            /** Priority Ids */
+            priority_ids?: number[] | null;
+            /** Is Active */
+            is_active?: boolean | null;
+            /** Status */
+            status?: string | null;
+        };
+        /**
+         * @example {
+         *       "status": "success",
+         *       "message": "Operation successful",
+         *       "message_code": "api_suc_20001",
+         *       "data": {},
+         *       "metadata": {
+         *         "timestamp": "2026-03-26T10:00:00.000Z",
+         *         "requestId": "07e22004-cb60-4dfc-bc9c-b6f99664dca1",
+         *         "traceId": "a9f1204c-bb82-41de-b234-7c3a9e120000",
+         *         "version": "v1",
+         *         "executionTime": 42,
+         *         "language": "en-US"
+         *       }
+         *     }
+         */
+        StandardResponse: {
+            /** @example success */
+            status?: string;
+            data?: Record<string, never> | null;
+            /** @example Operation successful */
+            message?: string | null;
+            /** @example api_suc_20001 */
+            message_code?: string | null;
+            metadata?: Record<string, never> | null;
+            error?: components["schemas"]["ErrorResponse"];
+        };
+        /**
+         * ReverseMergeRequest
+         * @description Request model for reversing a ticket merge
+         */
+        ReverseMergeRequest: {
+            /**
+             * Reversal Reason
+             * @description Reason for reversal
+             */
+            reversal_reason: string;
+        };
+        /**
+         * CreateHolidayRequest
+         * @description Request model for creating a holiday
+         * @example {
+         *       "affects_sla": true,
+         *       "holiday_date": "2025-12-25",
+         *       "holiday_name": "Christmas Day",
+         *       "is_full_day": true,
+         *       "is_recurring": true
+         *     }
+         */
+        CreateHolidayRequest: {
+            /** Holiday Name */
+            holiday_name: string;
+            /**
+             * Holiday Date
+             * Format: date
+             * @description Holiday date
+             */
+            holiday_date: string;
+            /**
+             * Is Recurring
+             * @description Recurs annually
+             * @default false
+             */
+            is_recurring: boolean;
+            /**
+             * Affects Sla
+             * @description Whether this holiday affects SLA
+             * @default true
+             */
+            affects_sla: boolean;
+            /**
+             * Is Full Day
+             * @description Full day or partial day holiday
+             * @default true
+             */
+            is_full_day: boolean;
+            /**
+             * Start Time
+             * @description Start time for partial day
+             */
+            start_time?: string | null;
+            /**
+             * End Time
+             * @description End time for partial day
+             */
+            end_time?: string | null;
+            /** Notes */
+            notes?: string | null;
         };
     };
     responses: never;
@@ -5455,7 +5455,7 @@ export interface operations {
         };
         requestBody: {
             content: {
-                "application/json": components["schemas"]["CreateCommentRequest"];
+                "application/json": components["schemas"]["app__models__support__ticket_models__CreateCommentRequest"];
             };
         };
         responses: {
@@ -7703,7 +7703,7 @@ export interface operations {
         };
         requestBody: {
             content: {
-                "application/json": components["schemas"]["CreateCommentRequest"];
+                "application/json": components["schemas"]["app__models__support__ticket_models__CreateCommentRequest"];
             };
         };
         responses: {
@@ -7908,7 +7908,7 @@ export interface operations {
         };
         requestBody: {
             content: {
-                "application/json": components["schemas"]["CreateCommentRequest"];
+                "application/json": components["schemas"]["app__models__support__ticket_models__CreateCommentRequest"];
             };
         };
         responses: {
@@ -10776,7 +10776,7 @@ export interface operations {
         };
         requestBody: {
             content: {
-                "application/json": components["schemas"]["app__models__support__category_models__UpdateCategoryRequest"];
+                "application/json": components["schemas"]["UpdateCategoryRequest"];
             };
         };
         responses: {