@backendkit-labs/agent-enterprise 0.3.2 → 0.4.0

package/dist/policies/PolicySeeder.js

@@ -0,0 +1,270 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.PolicySeeder = void 0;
+const fs = __importStar(require("fs/promises"));
+const path = __importStar(require("path"));
+// ── PolicySeeder ──────────────────────────────────────────────────────────────
+/**
+ * Seeds default business policy notes into the vault under /politicas/.
+ *
+ * Each policy lives at: {vaultPath}/politicas/{domain}/{slug}.md
+ *
+ * Policies contain the business rules that were previously hardcoded in agent
+ * system prompts (ADR-4). Agents retrieve them at runtime via their search tool,
+ * so editing a vault note changes agent behavior without any code deployment.
+ *
+ * By default, existing policy files are NOT overwritten — the company's edits
+ * always take precedence. Pass `overwrite: true` to reset to framework defaults.
+ */
+class PolicySeeder {
+    vaultPath;
+    constructor(vaultPath) {
+        this.vaultPath = vaultPath;
+    }
+    /**
+     * Seeds all default policies. Returns the paths of files actually written.
+     * Skips files that already exist unless `overwrite: true`.
+     */
+    async seed(opts = {}) {
+        const written = [];
+        for (const policy of SEED_POLICIES) {
+            const dir = path.join(this.vaultPath, 'politicas', policy.domain);
+            await fs.mkdir(dir, { recursive: true });
+            const file = path.join(dir, `${policy.slug}.md`);
+            if (!opts.overwrite) {
+                try {
+                    await fs.access(file);
+                    continue;
+                }
+                catch { /* doesn't exist — write it */ }
+            }
+            await fs.writeFile(file, policy.content, 'utf-8');
+            written.push(file);
+        }
+        return written;
+    }
+    /** Returns the absolute path where a policy note will be written. */
+    policyPath(domain, slug) {
+        return path.join(this.vaultPath, 'politicas', domain, `${slug}.md`);
+    }
+}
+exports.PolicySeeder = PolicySeeder;
+// ── Seed policies ─────────────────────────────────────────────────────────────
+const SEED_POLICIES = [
+    {
+        domain: 'finanzas',
+        slug: 'approval-authority',
+        content: `---
+title: "Policy: Approval Authority Matrix — Finance"
+vigente_desde: "2026-01-01"
+aprobada_por: "CFO"
+version: 1
+tags: ["politica", "finanzas", "aprobacion"]
+description: "Expense and payment approval authority thresholds"
+---
+
+## Approval Authority Matrix
+
+All expense, payment, and purchase approvals must follow this matrix.
+No exceptions without written CFO authorisation.
+
+| Amount | Required Approver |
+|--------|-------------------|
+| Under $500 | Team lead |
+| $500 to $5,000 | Department manager |
+| $5,000 to $50,000 | CFO |
+| Above $50,000 | Board of directors |
+
+### Rules
+
+- Amounts must not be split across multiple requests to avoid approval thresholds.
+- Recurring expenses (contracts, subscriptions) follow the annualised amount.
+- Emergency purchases above the team-lead limit require retroactive approval within 24 h.
+`,
+    },
+    {
+        domain: 'finanzas',
+        slug: 'confidentiality',
+        content: `---
+title: "Policy: Financial Data Confidentiality"
+vigente_desde: "2026-01-01"
+aprobada_por: "CFO"
+version: 1
+tags: ["politica", "finanzas", "confidencialidad"]
+description: "What financial data may not be shared externally"
+---
+
+## Financial Data Confidentiality
+
+The following information must not be shared in any response that could be forwarded externally:
+
+- Revenue figures (total or by product/segment)
+- Gross or net margin data
+- Individual or team salary, bonus, or compensation data
+- Unpublished financial forecasts or projections
+- Customer contract values
+
+### Handling requests for restricted data
+
+1. Decline to provide the specific figure requested.
+2. State clearly that the information is confidential.
+3. Direct the requester to the appropriate owner (Finance Director or CFO) via official channels.
+4. Flag the interaction in the audit log with write_knowledge.
+`,
+    },
+    {
+        domain: 'operaciones',
+        slug: 'incident-severity',
+        content: `---
+title: "Policy: Incident Severity Classification — Operations"
+vigente_desde: "2026-01-01"
+aprobada_por: "Head of Engineering"
+version: 1
+tags: ["politica", "operaciones", "incidentes", "severidad"]
+description: "Incident severity levels, response SLAs, and escalation paths"
+---
+
+## Incident Severity Classification
+
+| Level | Criteria | Response SLA | Escalation |
+|-------|----------|-------------|------------|
+| P1 — Critical | Full outage, all users affected | Immediate — war room within 15 min | Engineering lead + on-call + CTO notified |
+| P2 — High | Partial outage or severe degradation | On-call engineer within 15 min | Engineering lead notified |
+| P3 — Medium | Non-critical degradation, workaround available | Response within 4 business hours | Ticket assigned to on-call queue |
+| P4 — Low | Cosmetic issue, no functional impact | Response next business day | Added to backlog |
+
+### Classification rules
+
+- Default to the higher severity when in doubt.
+- A P1 auto-triggers a war-room channel and notified stakeholders list.
+- Severity may be downgraded after the initial assessment — never upgraded silently.
+- Post-incident review is mandatory for P1 and P2.
+`,
+    },
+    {
+        domain: 'ventas',
+        slug: 'discount-authority',
+        content: `---
+title: "Policy: Discount Authority — Sales"
+vigente_desde: "2026-01-01"
+aprobada_por: "VP Sales"
+version: 1
+tags: ["politica", "ventas", "descuentos", "precios"]
+description: "Who can authorise discounts and under what conditions"
+---
+
+## Discount Authority Matrix
+
+| Discount | Authorised By |
+|----------|--------------|
+| Up to 10% | Account executive (self-authorised) |
+| 10% to 20% | Sales manager approval required |
+| 20% to 35% | VP Sales approval required |
+| Above 35% | CEO approval required |
+
+### Conditions
+
+- Discounts must be justified in the CRM record before applying.
+- Volume discounts (annual contracts, multi-seat) follow separate negotiation guidelines — search for "volume pricing policy ventas".
+- One-time promotional discounts require VP Sales sign-off regardless of amount.
+- Retroactive discounts (applied after invoicing) require Finance approval in addition to Sales authority.
+`,
+    },
+    {
+        domain: 'soporte',
+        slug: 'escalation-levels',
+        content: `---
+title: "Policy: Escalation Levels — Customer Support"
+vigente_desde: "2026-01-01"
+aprobada_por: "Head of Support"
+version: 1
+tags: ["politica", "soporte", "escalamiento"]
+description: "Support tier definitions and escalation criteria"
+---
+
+## Escalation Levels
+
+| Tier | Scope | Handled By | Escalate When |
+|------|-------|-----------|---------------|
+| Tier 1 — Standard | Common product questions, documented FAQs | Support agent using KB | Issue not in KB or unresolved after 2 attempts |
+| Tier 2 — Account / Billing | Billing disputes, account changes, refunds | Senior support agent | Dispute > $200 or customer requests manager |
+| Tier 3 — Critical | Service outages, data loss, security concerns | Engineering + Support lead | Immediately on identification |
+
+### Rules
+
+- Always attempt Tier 1 resolution first using the knowledge base.
+- A Tier 2 escalation must include the ticket history and a summary of steps already taken.
+- Tier 3 must be escalated within 5 minutes of identification — do not attempt to resolve first.
+- The escalating agent retains ownership of the customer communication throughout.
+`,
+    },
+    {
+        domain: 'rrhh',
+        slug: 'data-privacy',
+        content: `---
+title: "Policy: Employee Data Privacy — HR"
+vigente_desde: "2026-01-01"
+aprobada_por: "HR Director"
+version: 1
+tags: ["politica", "rrhh", "privacidad", "datos"]
+description: "Rules for handling employee personal and confidential data"
+---
+
+## Employee Data Privacy
+
+### Data that must never be shared
+
+- Individual salary, bonus, or total compensation figures
+- Performance review scores or disciplinary records
+- Medical information or disability accommodations
+- Whether a named individual is currently employed (confirm only via official channels)
+- Personal contact details (home address, personal phone/email)
+
+### Handling data requests
+
+1. Verify the requester's authorisation level before providing any employee data.
+2. Salary data may only be shared with the employee themselves, their direct manager, HR Director, or CFO — never in group responses.
+3. Employment verification requests (background checks, reference letters) must be routed to the HR Director.
+4. Requests that appear to aggregate individual data across employees must be escalated to the HR Director regardless of individual fields.
+
+### Retention
+
+Employee records are retained per local labour law requirements.
+Consult the HR Director for data deletion or anonymisation requests.
+`,
+    },
+];
+//# sourceMappingURL=PolicySeeder.js.map

package/dist/policies/PolicySeeder.js.map

@@ -0,0 +1 @@
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package/dist/policies/index.d.ts

@@ -0,0 +1,3 @@
+export { PolicySeeder } from './PolicySeeder';
+export type { PolicySeederOptions } from './PolicySeeder';
+//# sourceMappingURL=index.d.ts.map

package/dist/policies/index.d.ts.map

@@ -0,0 +1 @@
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package/dist/policies/index.js

@@ -0,0 +1,6 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.PolicySeeder = void 0;
+var PolicySeeder_1 = require("./PolicySeeder");
+Object.defineProperty(exports, "PolicySeeder", { enumerable: true, get: function () { return PolicySeeder_1.PolicySeeder; } });
+//# sourceMappingURL=index.js.map

package/dist/policies/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../src/policies/index.ts"],"names":[],"mappings":";;;AAAA,+CAA8C;AAArC,4GAAA,YAAY,OAAA"}

package/dist/profiles/constants.d.ts

@@ -8,6 +8,8 @@ export declare const ENTERPRISE_TOOLS: {
     readonly SEARCH_OPS: "search_ops_kb";
     readonly WRITE_KNOWLEDGE: "write_knowledge";
     readonly ASK_AGENT: "ask_agent";
+    /** Registered when EnterpriseSetupOptions.n8nWebhookUrl is provided. */
+    readonly N8N_TRIGGER: "n8n_trigger";
 };
 /** Vault subfolder for each department. */
 export declare const VAULT_FOLDERS: {
@@ -18,5 +20,7 @@ export declare const VAULT_FOLDERS: {
     readonly FINANCE: "finanzas";
     readonly OPS: "operaciones";
     readonly AGENTS: "agentes";
+    /** Business policies — indexed by all dept RAGs so agents can query them. */
+    readonly POLICIES: "politicas";
 };
 //# sourceMappingURL=constants.d.ts.map

package/dist/profiles/constants.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"constants.d.ts","sourceRoot":"","sources":["../../src/profiles/constants.ts"],"names":[],"mappings":"AAAA,wDAAwD;AACxD,eAAO,MAAM,gBAAgB;;;;;;;;;CASnB,CAAC;AAEX,2CAA2C;AAC3C,eAAO,MAAM,aAAa;;;;;;;;CAQhB,CAAC"}
+{"version":3,"file":"constants.d.ts","sourceRoot":"","sources":["../../src/profiles/constants.ts"],"names":[],"mappings":"AAAA,wDAAwD;AACxD,eAAO,MAAM,gBAAgB;;;;;;;;;IASzB,wEAAwE;;CAElE,CAAC;AAEX,2CAA2C;AAC3C,eAAO,MAAM,aAAa;;;;;;;;IAQtB,6EAA6E;;CAEvE,CAAC"}

package/dist/profiles/constants.js

@@ -11,6 +11,8 @@ exports.ENTERPRISE_TOOLS = {
     SEARCH_OPS: 'search_ops_kb',
     WRITE_KNOWLEDGE: 'write_knowledge',
     ASK_AGENT: 'ask_agent',
+    /** Registered when EnterpriseSetupOptions.n8nWebhookUrl is provided. */
+    N8N_TRIGGER: 'n8n_trigger',
 };
 /** Vault subfolder for each department. */
 exports.VAULT_FOLDERS = {
@@ -21,5 +23,7 @@ exports.VAULT_FOLDERS = {
     FINANCE: 'finanzas',
     OPS: 'operaciones',
     AGENTS: 'agentes',
+    /** Business policies — indexed by all dept RAGs so agents can query them. */
+    POLICIES: 'politicas',
 };
 //# sourceMappingURL=constants.js.map

package/dist/profiles/constants.js.map

@@ -1 +1 @@
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+{"version":3,"file":"constants.js","sourceRoot":"","sources":["../../src/profiles/constants.ts"],"names":[],"mappings":";;;AAAA,wDAAwD;AAC3C,QAAA,gBAAgB,GAAG;IAC5B,cAAc,EAAK,kBAAkB;IACrC,cAAc,EAAK,mBAAmB;IACtC,SAAS,EAAU,cAAc;IACjC,YAAY,EAAO,iBAAiB;IACpC,cAAc,EAAK,mBAAmB;IACtC,UAAU,EAAS,eAAe;IAClC,eAAe,EAAI,iBAAiB;IACpC,SAAS,EAAU,WAAW;IAC9B,wEAAwE;IACxE,WAAW,EAAQ,aAAa;CAC1B,CAAC;AAEX,2CAA2C;AAC9B,QAAA,aAAa,GAAG;IACzB,OAAO,EAAM,SAAS;IACtB,OAAO,EAAM,SAAS;IACtB,EAAE,EAAW,MAAM;IACnB,KAAK,EAAQ,QAAQ;IACrB,OAAO,EAAM,UAAU;IACvB,GAAG,EAAU,aAAa;IAC1B,MAAM,EAAO,SAAS;IACtB,6EAA6E;IAC7E,QAAQ,EAAK,WAAW;CAClB,CAAC"}

package/dist/profiles/finance.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"finance.d.ts","sourceRoot":"","sources":["../../src/profiles/finance.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAGhE,eAAO,MAAM,eAAe,EAAE,YA2B7B,CAAC"}

package/dist/profiles/finance.js

@@ -12,17 +12,16 @@ exports.FINANCE_PROFILE = {
 Your responsibilities:
 1. Search the finance knowledge base (search_finance_kb) for budget guidelines, approval workflows, and financial policies.
 2. Assist with expense approvals, budget queries, and financial report interpretation.
-3. Approval authority matrix (always verify before approving):
-   - < $500: team lead approval
-   - $500–$5,000: department manager approval
-   - $5,000–$50,000: CFO approval
-   - > $50,000: board approval required
+3. **Before approving or declining any expense or payment**, use search_finance_kb to retrieve the
+   current approval authority matrix (search for "approval authority matrix finanzas").
+   Apply it exactly — never rely on memorised thresholds.
 4. For report generation requests, outline the required data points and the responsible owner.
 5. Document new financial procedures or policy clarifications with write_knowledge under finanzas/.
 
-IMPORTANT — Confidentiality rules:
-- Never share revenue figures, margins, or salary data in responses that could be forwarded externally.
-- Flag any request that seems to be fishing for confidential financial data.
+IMPORTANT — Confidentiality:
+Before answering any question that may involve restricted financial data, use search_finance_kb
+to retrieve the current confidentiality policy (search for "confidentiality policy finanzas").
+Apply it strictly and flag any request that appears to be fishing for protected information.
 
 Tone: precise, compliance-aware, numbers-driven.`,
     allowedTools: [

package/dist/profiles/finance.js.map

@@ -1 +1 @@
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+{"version":3,"file":"finance.js","sourceRoot":"","sources":["../../src/profiles/finance.ts"],"names":[],"mappings":";;;AACA,2CAA+C;AAElC,QAAA,eAAe,GAAiB;IACzC,EAAE,EAAE,SAAS;IACb,IAAI,EAAE,eAAe;IACrB,IAAI,EAAE,IAAI;IACV,WAAW,EAAE,uGAAuG;IACpH,YAAY,EAAE;;;;;;;;;;;;;;;;iDAgB+B;IAC7C,YAAY,EAAE;QACV,4BAAgB,CAAC,cAAc;QAC/B,4BAAgB,CAAC,eAAe;KACnC;IACD,QAAQ,EAAE,OAAO;CACpB,CAAC"}

package/dist/profiles/general.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"general.d.ts","sourceRoot":"","sources":["../../src/profiles/general.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAGhE,eAAO,MAAM,eAAe,EAAE,YA2B7B,CAAC"}

package/dist/profiles/general.js

@@ -26,6 +26,7 @@ Always be direct and business-focused. Cite your sources.`,
         constants_1.ENTERPRISE_TOOLS.SEARCH_GENERAL,
         constants_1.ENTERPRISE_TOOLS.WRITE_KNOWLEDGE,
         constants_1.ENTERPRISE_TOOLS.ASK_AGENT,
+        constants_1.ENTERPRISE_TOOLS.N8N_TRIGGER,
     ],
     delegatesTo: ['support', 'hr', 'sales', 'finance', 'ops'],
 };

package/dist/profiles/general.js.map

@@ -1 +1 @@
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+{"version":3,"file":"general.js","sourceRoot":"","sources":["../../src/profiles/general.ts"],"names":[],"mappings":";;;AACA,2CAA+C;AAElC,QAAA,eAAe,GAAiB;IACzC,EAAE,EAAE,SAAS;IACb,IAAI,EAAE,SAAS;IACf,IAAI,EAAE,GAAG;IACT,WAAW,EAAE,8FAA8F;IAC3G,YAAY,EAAE;;;;;;;;;;;;;;0DAcwC;IACtD,YAAY,EAAE;QACV,4BAAgB,CAAC,cAAc;QAC/B,4BAAgB,CAAC,eAAe;QAChC,4BAAgB,CAAC,SAAS;QAC1B,4BAAgB,CAAC,WAAW;KAC/B;IACD,WAAW,EAAE,CAAC,SAAS,EAAE,IAAI,EAAE,OAAO,EAAE,SAAS,EAAE,KAAK,CAAC;CAC5D,CAAC"}

package/dist/profiles/hr.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"hr.d.ts","sourceRoot":"","sources":["../../src/profiles/hr.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAGhE,eAAO,MAAM,UAAU,EAAE,YA0BxB,CAAC"}

package/dist/profiles/hr.js

@@ -13,16 +13,14 @@ Your responsibilities:
 1. Search the HR knowledge base (search_hr_kb) for policies, procedures, and employee guidelines.
 2. Answer questions about leave, payroll, benefits, onboarding, and performance processes.
 3. Always cite the specific policy document you are referencing.
-4. For requests that require manager or HR director approval, clearly state:
-   - What action is needed
-   - Who must approve
-   - The expected timeline
+4. For requests that require approval, use search_hr_kb to retrieve the current approval and
+   escalation policy (search for "approval escalation policy rrhh") before stating who must approve
+   and the expected timeline.
 5. Document policy clarifications or common Q&A with write_knowledge under rrhh/.
 
-IMPORTANT — Data privacy rules:
-- Never reveal individual employee salary data.
-- Never confirm or deny whether a specific person is employed.
-- Direct requests for personal data to the HR director.
+IMPORTANT — Data privacy:
+Before answering any question involving employee personal data, use search_hr_kb to retrieve
+the current data privacy policy (search for "data privacy policy rrhh") and apply it strictly.
 
 Tone: warm, confidential, policy-grounded.`,
     allowedTools: [

package/dist/profiles/hr.js.map

@@ -1 +1 @@
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+{"version":3,"file":"hr.js","sourceRoot":"","sources":["../../src/profiles/hr.ts"],"names":[],"mappings":";;;AACA,2CAA+C;AAElC,QAAA,UAAU,GAAiB;IACpC,EAAE,EAAE,IAAI;IACR,IAAI,EAAE,UAAU;IAChB,IAAI,EAAE,IAAI;IACV,WAAW,EAAE,mGAAmG;IAChH,YAAY,EAAE;;;;;;;;;;;;;;;2CAeyB;IACvC,YAAY,EAAE;QACV,4BAAgB,CAAC,SAAS;QAC1B,4BAAgB,CAAC,eAAe;KACnC;IACD,QAAQ,EAAE,OAAO;CACpB,CAAC"}

package/dist/profiles/ops.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ops.d.ts","sourceRoot":"","sources":["../../src/profiles/ops.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAGhE,eAAO,MAAM,WAAW,EAAE,YA2BzB,CAAC"}
+{"version":3,"file":"ops.d.ts","sourceRoot":"","sources":["../../src/profiles/ops.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAGhE,eAAO,MAAM,WAAW,EAAE,YAuBzB,CAAC"}

package/dist/profiles/ops.js

@@ -12,16 +12,12 @@ exports.OPS_PROFILE = {
 Your responsibilities:
 1. Search the operations knowledge base (search_ops_kb) for runbooks, incident history, architecture docs, and metrics baselines.
 2. For incident response queries:
-   - Identify the affected system from the description
-   - Pull the relevant runbook from the KB
-   - Outline the step-by-step mitigation
-   - Flag if escalation to on-call engineer is needed
-3. Incident severity levels:
-   - P1: full outage, all users affected → immediate escalation + war room
-   - P2: partial outage or degradation → on-call engineer within 15 min
-   - P3: non-critical issue → ticket, next business day
-   - P4: cosmetic/low impact → backlog
-4. Document post-incident learnings or new runbooks with write_knowledge under operaciones/.
+   - Identify the affected system from the description.
+   - Pull the relevant runbook from the KB.
+   - Use search_ops_kb to retrieve the current incident severity classification policy
+     (search for "incident severity classification operaciones") and apply it to determine
+     the correct response, escalation path, and SLA.
+3. Document post-incident learnings or new runbooks with write_knowledge under operaciones/.
 
 Tone: calm under pressure, systematic, action-oriented. Lead with immediate actions.
 Never speculate about root cause — state what is known and what needs investigation.`,

package/dist/profiles/ops.js.map

@@ -1 +1 @@
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+{"version":3,"file":"ops.js","sourceRoot":"","sources":["../../src/profiles/ops.ts"],"names":[],"mappings":";;;AACA,2CAA+C;AAElC,QAAA,WAAW,GAAiB;IACrC,EAAE,EAAE,KAAK;IACT,IAAI,EAAE,WAAW;IACjB,IAAI,EAAE,GAAG;IACT,WAAW,EAAE,uEAAuE;IACpF,YAAY,EAAE;;;;;;;;;;;;;qFAamE;IACjF,YAAY,EAAE;QACV,4BAAgB,CAAC,UAAU;QAC3B,4BAAgB,CAAC,eAAe;KACnC;CACJ,CAAC"}

package/dist/profiles/sales.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"sales.d.ts","sourceRoot":"","sources":["../../src/profiles/sales.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAGhE,eAAO,MAAM,aAAa,EAAE,YAwB3B,CAAC"}
+{"version":3,"file":"sales.d.ts","sourceRoot":"","sources":["../../src/profiles/sales.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAGhE,eAAO,MAAM,aAAa,EAAE,YA0B3B,CAAC"}

package/dist/profiles/sales.js

@@ -17,7 +17,9 @@ Your responsibilities:
    - Budget range (if available)
    - Key pain points
    - Decision timeline
-4. For pricing that requires approval (discounts > 15%, enterprise contracts), flag explicitly.
+4. **Before applying any discount or special pricing**, use search_sales_kb to retrieve the current
+   discount authority policy (search for "discount authority policy ventas") and follow it exactly.
+   Flag any pricing that requires additional approval as specified in that policy.
 5. Document new competitive intel or successful proposal patterns with write_knowledge under ventas/.
 
 Tone: confident, value-focused, consultative. Lead with business outcomes, not features.

package/dist/profiles/sales.js.map

@@ -1 +1 @@
-{"version":3,"file":"sales.js","sourceRoot":"","sources":["../../src/profiles/sales.ts"],"names":[],"mappings":";;;AACA,2CAA+C;AAElC,QAAA,aAAa,GAAiB;IACvC,EAAE,EAAE,OAAO;IACX,IAAI,EAAE,aAAa;IACnB,IAAI,EAAE,IAAI;IACV,WAAW,EAAE,2EAA2E;IACxF,YAAY,EAAE;;;;;;;;;;;;;;0EAcwD;IACtE,YAAY,EAAE;QACV,4BAAgB,CAAC,YAAY;QAC7B,4BAAgB,CAAC,eAAe;KACnC;CACJ,CAAC"}
+{"version":3,"file":"sales.js","sourceRoot":"","sources":["../../src/profiles/sales.ts"],"names":[],"mappings":";;;AACA,2CAA+C;AAElC,QAAA,aAAa,GAAiB;IACvC,EAAE,EAAE,OAAO;IACX,IAAI,EAAE,aAAa;IACnB,IAAI,EAAE,IAAI;IACV,WAAW,EAAE,2EAA2E;IACxF,YAAY,EAAE;;;;;;;;;;;;;;;;0EAgBwD;IACtE,YAAY,EAAE;QACV,4BAAgB,CAAC,YAAY;QAC7B,4BAAgB,CAAC,eAAe;KACnC;CACJ,CAAC"}

package/dist/profiles/support.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"support.d.ts","sourceRoot":"","sources":["../../src/profiles/support.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAGhE,eAAO,MAAM,eAAe,EAAE,YAsB7B,CAAC"}
+{"version":3,"file":"support.d.ts","sourceRoot":"","sources":["../../src/profiles/support.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,YAAY,EAAE,MAAM,6BAA6B,CAAC;AAGhE,eAAO,MAAM,eAAe,EAAE,YAoB7B,CAAC"}

package/dist/profiles/support.js

@@ -12,10 +12,8 @@ exports.SUPPORT_PROFILE = {
 Your responsibilities:
 1. Search the support knowledge base (search_support_kb) for relevant documentation, FAQs, and past resolutions.
 2. Provide clear, empathetic responses to customer issues.
-3. Follow the escalation policy from the knowledge base:
-   - Tier 1: common issues → resolve directly with KB content
-   - Tier 2: billing or account issues → escalate flag in your response
-   - Tier 3: critical outages → immediate escalation with incident details
+3. **Before deciding how to handle or escalate a ticket**, use search_support_kb to retrieve
+   the current escalation policy (search for "escalation levels policy soporte") and apply it.
 4. Document new resolutions or patterns with write_knowledge under the soporte/ folder.
 
 Tone: professional, empathetic, solution-focused. Avoid jargon. Keep responses concise.

package/dist/profiles/support.js.map

@@ -1 +1 @@
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+{"version":3,"file":"support.js","sourceRoot":"","sources":["../../src/profiles/support.ts"],"names":[],"mappings":";;;AACA,2CAA+C;AAElC,QAAA,eAAe,GAAiB;IACzC,EAAE,EAAE,SAAS;IACb,IAAI,EAAE,eAAe;IACrB,IAAI,EAAE,GAAG;IACT,WAAW,EAAE,sFAAsF;IACnG,YAAY,EAAE;;;;;;;;;;8EAU4D;IAC1E,YAAY,EAAE;QACV,4BAAgB,CAAC,cAAc;QAC/B,4BAAgB,CAAC,eAAe;KACnC;CACJ,CAAC"}

package/dist/rag/OllamaEmbedder.d.ts

@@ -3,13 +3,19 @@ export declare const OLLAMA_EMBED_DEFAULT_HOST = "http://localhost:11434";
 export interface OllamaEmbedderOptions {
     host?: string;
     model?: string;
+    timeoutMs?: number;
+    maxRetries?: number;
 }
 export declare class OllamaEmbedder {
     private readonly host;
+    private readonly timeoutMs;
+    private readonly maxRetries;
     readonly model: string;
     constructor(opts?: OllamaEmbedderOptions);
     embed(texts: string[]): Promise<number[][]>;
     embedOne(text: string): Promise<number[]>;
     checkConnection(): Promise<void>;
+    private fetchEmbeddings;
+    private withRetry;
 }
 //# sourceMappingURL=OllamaEmbedder.d.ts.map

package/dist/rag/OllamaEmbedder.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"OllamaEmbedder.d.ts","sourceRoot":"","sources":["../../src/rag/OllamaEmbedder.ts"],"names":[],"mappings":"AAAA,eAAO,MAAM,0BAA0B,qBAAqB,CAAC;AAC7D,eAAO,MAAM,yBAAyB,2BAA2B,CAAC;AAElE,MAAM,WAAW,qBAAqB;IAClC,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,KAAK,CAAC,EAAE,MAAM,CAAC;CAClB;AAMD,qBAAa,cAAc;IACvB,OAAO,CAAC,QAAQ,CAAC,IAAI,CAAS;IAC9B,QAAQ,CAAC,KAAK,EAAE,MAAM,CAAC;gBAEX,IAAI,GAAE,qBAA0B;IAKtC,KAAK,CAAC,KAAK,EAAE,MAAM,EAAE,GAAG,OAAO,CAAC,MAAM,EAAE,EAAE,CAAC;IAwB3C,QAAQ,CAAC,IAAI,EAAE,MAAM,GAAG,OAAO,CAAC,MAAM,EAAE,CAAC;IAKzC,eAAe,IAAI,OAAO,CAAC,IAAI,CAAC;CAYzC"}
+{"version":3,"file":"OllamaEmbedder.d.ts","sourceRoot":"","sources":["../../src/rag/OllamaEmbedder.ts"],"names":[],"mappings":"AAAA,eAAO,MAAM,0BAA0B,qBAAqB,CAAC;AAC7D,eAAO,MAAM,yBAAyB,2BAA4B,CAAC;AAMnE,MAAM,WAAW,qBAAqB;IAClC,IAAI,CAAC,EAAQ,MAAM,CAAC;IACpB,KAAK,CAAC,EAAO,MAAM,CAAC;IACpB,SAAS,CAAC,EAAG,MAAM,CAAC;IACpB,UAAU,CAAC,EAAE,MAAM,CAAC;CACvB;AAMD,qBAAa,cAAc;IACvB,OAAO,CAAC,QAAQ,CAAC,IAAI,CAAe;IACpC,OAAO,CAAC,QAAQ,CAAC,SAAS,CAAU;IACpC,OAAO,CAAC,QAAQ,CAAC,UAAU,CAAS;IACpC,QAAQ,CAAC,KAAK,EAAE,MAAM,CAAC;gBAEX,IAAI,GAAE,qBAA0B;IAOtC,KAAK,CAAC,KAAK,EAAE,MAAM,EAAE,GAAG,OAAO,CAAC,MAAM,EAAE,EAAE,CAAC;IAK3C,QAAQ,CAAC,IAAI,EAAE,MAAM,GAAG,OAAO,CAAC,MAAM,EAAE,CAAC;IAKzC,eAAe,IAAI,OAAO,CAAC,IAAI,CAAC;YAmBxB,eAAe;YA2Cf,SAAS;CAkB1B"}