@babelforce/manager-sdk 0.38.0 → 0.39.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/CHANGELOG.md +9 -0
- package/dist/index.d.ts +915 -62
- package/package.json +1 -1
package/dist/index.d.ts
CHANGED
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@@ -91,11 +91,26 @@ type ActionProxyResponseResponse = {
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*/
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contentType?: string;
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};
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/**
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* Request body to add a lead to a lead-list.
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*/
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type AddOutboundLeadRequest = {
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/**
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* Customer-supplied lead identifier, unique within the lead-list.
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*/
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uid: string;
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/**
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* Phone number to dial, in E.164 format.
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*/
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number: string;
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/**
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* Dial priority within the list; higher-ranked leads are dialled first.
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*/
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rank?: number;
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};
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/**
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* An ACD agent — a person or integration seat that handles calls and conversations and can belong to one or more agent groups.
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*/
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type Agent = {
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/**
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* The unique Identifier (UUID) of the object
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@@ -128,8 +143,17 @@ type Agent = {
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state?: AgentLineStatus;
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presence?: AgentPresence;
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status?: AgentStatus;
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/**
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* The agent's current activity.
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*/
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activity?: string;
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/**
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* Human-readable status label for display.
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*/
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display_status?: string;
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/**
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* Whether the agent is currently available to take calls.
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*/
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available?: boolean;
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/**
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* A List of Tags describing an Object
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@@ -175,11 +199,17 @@ type AgentBulkResponseBulkInner = {
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error?: string;
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item?: Agent;
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};
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/**
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* A named group of agents, used for queue routing and reporting.
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*/
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type AgentGroup = {
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/**
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* The unique Identifier (UUID) of the object
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*/
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id: string;
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/**
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* The group's name.
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*/
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name: string;
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/**
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* A List of Tags describing an Object
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@@ -298,9 +328,21 @@ type AgentOutboundCallRequest = {
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type AgentPasswordUpdateRequest = {
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newPassword: string;
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};
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/**
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* An agent presence state — `available`, or a custom busy reason.
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*/
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type AgentPresence = {
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/**
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* Whether agents in this presence can take calls.
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*/
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available: boolean;
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/**
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* Human-readable presence label.
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*/
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label: string;
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/**
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* The presence's unique name/key.
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*/
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name: string;
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};
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type AgentPresenceInfo = {
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@@ -356,8 +398,17 @@ type AgentShort = {
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*/
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number: string;
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};
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/**
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* An agent's composite status — account, availability, line, and outbound state.
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*/
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type AgentStatus = {
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/**
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* Whether the agent's account is enabled.
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*/
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enabled: boolean;
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/**
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* Whether the agent is currently available to take calls.
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*/
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available: boolean;
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outbound_status: AgentStatusOutboundStatus;
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line_status: AgentLineStatus;
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@@ -493,7 +544,13 @@ type Application = ({
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} & TextToSpeechApplication) | ({
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module?: 'transfer';
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} & TransferApplication);
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/**
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* Request body to create an IVR voice-application. The chosen `module` fixes the application's type; its module-specific settings are then configured via update.
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*/
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type ApplicationCreateBody = {
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/**
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* The application's name.
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*/
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name: string;
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module: IvrModule;
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};
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@@ -691,12 +748,18 @@ type AvailableExpression = {
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groupLabel: string;
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formatDescription: string;
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};
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/**
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* A babeldesk dashboard — a wallboard of widgets shared with a set of users and roles.
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*/
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type Babeldesk = {
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/**
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* The unique Identifier (UUID) of the object
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*/
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id: string;
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dateCreated?: string;
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/**
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* The dashboard's label (unique per customer).
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*/
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label?: string;
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users?: Array<ManagedUserEmail>;
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/**
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@@ -715,24 +778,51 @@ type BabeldeskItemResponse = {
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*/
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success: boolean;
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};
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/**
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* A widget that can be placed on a babeldesk dashboard.
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*/
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type BabeldeskWidget = {
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/**
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* The unique Identifier (UUID) of the object
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*/
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id: string;
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dateCreated?: string;
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/**
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* The widget type (e.g. `bar`, `iframe`).
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*/
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type?: string;
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/**
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* The widget's label (unique per customer).
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*/
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label?: string;
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/**
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* For iframe widgets, the URL embedded in the widget.
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*/
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iframeSource?: string;
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/**
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* A List of babeldesk widget metrics
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*/
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metrics?: Array<BabeldeskWidgetMetric>;
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};
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/**
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* The placement of a widget on a dashboard's grid.
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*/
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type BabeldeskWidgetInstance = {
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/**
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* Column position on the dashboard grid.
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*/
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posX?: number;
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/**
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* Row position on the dashboard grid.
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*/
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posY?: number;
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/**
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* Width in grid columns.
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*/
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width?: number;
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/**
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* Height in grid rows.
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*/
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height?: number;
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/**
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* The unique Identifier (UUID) of the object
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@@ -746,9 +836,21 @@ type BabeldeskWidgetItemResponse = {
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*/
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success: boolean;
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};
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/**
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* A metric displayed by a babeldesk widget.
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*/
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type BabeldeskWidgetMetric = {
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/**
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* The metric name.
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*/
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name?: string;
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/**
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* The call direction/type the metric covers.
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*/
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type?: string;
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/**
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* The metric fields to display.
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*/
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fields?: Array<string>;
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/**
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* A list of call states
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@@ -804,13 +906,25 @@ type BulkUpdateRequest = {
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[key: string]: unknown;
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}>;
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};
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/**
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* A business-hours profile — a named, time-zoned set of weekly open ranges used by call flows to branch on whether the account is open.
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*/
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type BusinessHour = {
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/**
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* The unique Identifier (UUID) of the object
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*/
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id: string;
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/**
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* The profile's name (unique per customer).
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*/
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name: string;
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/**
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* Whether the profile is active and evaluated by call flows.
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*/
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enabled?: boolean;
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/**
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* IANA time zone the ranges are evaluated in.
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*/
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timeZone: string;
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/**
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* Whether the profile is currently within an open range
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@@ -873,8 +987,17 @@ type BusinessHourRangeBody = {
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* A weekday + time-of-day boundary
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*/
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type BusinessHourRangeBound = {
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/**
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* Day of the week the boundary falls on.
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*/
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day: 'monday' | 'tuesday' | 'wednesday' | 'thursday' | 'friday' | 'saturday' | 'sunday';
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/**
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* Hour of day, 0–23.
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*/
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hour: number;
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/**
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* Minute of the hour, 0–59.
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*/
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minute: number;
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};
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type BusinessHourRangeItemResponse = {
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@@ -894,14 +1017,29 @@ type BusinessHourRangeListResponse = {
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type BusinessHourRangesBody = {
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ranges: Array<BusinessHourRangeBody>;
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};
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/**
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* A customer calendar — a named, time-zoned set of date ranges (typically holidays) used by call flows to branch on whether a date is blocked.
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*/
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type Calendar = {
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/**
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* The unique Identifier (UUID) of the object
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*/
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id: string;
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/**
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* The calendar's name (unique per customer).
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*/
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name: string;
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/**
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* IANA time zone the calendar's dates are evaluated in.
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*/
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timeZone: string;
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/**
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* Whether the calendar is active and evaluated by call flows.
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*/
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enabled?: boolean;
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/**
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* Number of date ranges configured on the calendar.
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*/
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dateCount?: number;
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/**
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* A List of Tags describing an Object
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@@ -912,15 +1050,24 @@ type CalendarBulkUpdateRequest = {
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items: Array<BusinessHourBulkUpdateRequestItemsInner>;
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};
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/**
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* A date range within a calendar (e.g. a holiday)
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* A date range within a calendar (e.g. a holiday).
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*/
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type CalendarDate = {
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/**
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* The unique Identifier (UUID) of the object
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*/
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id: string;
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/**
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* A human-readable name for the date range (unique per calendar).
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*/
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label: string;
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/**
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* Inclusive start of the date range.
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*/
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dateStart: string;
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/**
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* Exclusive end of the date range (must be after dateStart).
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*/
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dateEnd: string;
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type: CalendarDateType;
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/**
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@@ -929,11 +1076,20 @@ type CalendarDate = {
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active?: boolean;
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};
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/**
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* Fields to create or update a calendar date
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* Fields to create or update a calendar date.
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*/
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type CalendarDateBody = {
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/**
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* A human-readable name for the date range (unique per calendar).
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*/
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label: string;
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/**
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* Inclusive start of the date range.
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*/
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dateStart: string;
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/**
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* Exclusive end of the date range (must be after dateStart).
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*/
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dateEnd: string;
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type?: CalendarDateType;
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};
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@@ -1115,20 +1271,35 @@ type CallSource = 'queue' | 'webrtc' | 'api' | 'dialer' | 'dial' | 'transfer' |
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type CallState = 'init' | 'scheduled' | 'ringing' | 'in-progress' | 'queued' | 'bridged' | 'canceled' | 'busy' | 'no-answer' | 'purged' | 'completed' | 'failed';
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type CallType = 'inbound' | 'outbound';
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/**
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* An outbound dialer campaign
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* An outbound dialer campaign — the container for the leads to be dialled.
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*/
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type Campaign = {
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/**
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* The unique Identifier (UUID) of the object
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*/
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id: string;
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+
/**
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* The campaign's name.
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*/
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name: string;
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+
/**
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* Number shown to leads as the caller ID.
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*/
|
|
1126
1288
|
displayNumber?: string;
|
|
1289
|
+
/**
|
|
1290
|
+
* Whether the campaign is active.
|
|
1291
|
+
*/
|
|
1127
1292
|
active?: boolean;
|
|
1293
|
+
/**
|
|
1294
|
+
* Whether the campaign runs in test mode (no real dials).
|
|
1295
|
+
*/
|
|
1128
1296
|
testMode?: boolean;
|
|
1129
|
-
leadList?:
|
|
1297
|
+
leadList?: CampaignLeadList;
|
|
1130
1298
|
listOrder?: CampaignListOrder;
|
|
1131
1299
|
recording?: CampaignRecording;
|
|
1300
|
+
/**
|
|
1301
|
+
* Ratio of simultaneous dials to available agents.
|
|
1302
|
+
*/
|
|
1132
1303
|
callRatio?: number;
|
|
1133
1304
|
};
|
|
1134
1305
|
type CampaignHopperResponse = {
|
|
@@ -1175,6 +1346,19 @@ type CampaignStatisticsResponse = {
|
|
|
1175
1346
|
items: Array<CampaignStatisticsItem>;
|
|
1176
1347
|
success: boolean;
|
|
1177
1348
|
};
|
|
1349
|
+
/**
|
|
1350
|
+
* The lead-list the campaign currently works on, if any.
|
|
1351
|
+
*/
|
|
1352
|
+
type CampaignLeadList = {
|
|
1353
|
+
/**
|
|
1354
|
+
* The unique Identifier (UUID) of the object
|
|
1355
|
+
*/
|
|
1356
|
+
id?: string;
|
|
1357
|
+
/**
|
|
1358
|
+
* The lead-list's name.
|
|
1359
|
+
*/
|
|
1360
|
+
name?: string;
|
|
1361
|
+
} | null;
|
|
1178
1362
|
type Conference = {
|
|
1179
1363
|
/**
|
|
1180
1364
|
* The unique Identifier (UUID) of the object
|
|
@@ -1216,6 +1400,9 @@ type ConferenceMember = {
|
|
|
1216
1400
|
};
|
|
1217
1401
|
type ConferenceMemberState = 'pending' | 'added' | 'removed';
|
|
1218
1402
|
type ConferenceState = 'created' | 'finished';
|
|
1403
|
+
/**
|
|
1404
|
+
* A conversation — the container that ties together every interaction (calls, SMS, queue and integration events) with one consumer over time.
|
|
1405
|
+
*/
|
|
1219
1406
|
type Conversation = {
|
|
1220
1407
|
/**
|
|
1221
1408
|
* The unique Identifier (UUID) of the object
|
|
@@ -1223,8 +1410,14 @@ type Conversation = {
|
|
|
1223
1410
|
id: string;
|
|
1224
1411
|
dateCreated?: string;
|
|
1225
1412
|
state?: ConversationState;
|
|
1413
|
+
/**
|
|
1414
|
+
* The consumer's phone number, when the conversation is identified by phone.
|
|
1415
|
+
*/
|
|
1226
1416
|
phone?: string;
|
|
1227
1417
|
};
|
|
1418
|
+
/**
|
|
1419
|
+
* A single event within a conversation — something that happened on a call, SMS, queue, integration, or a custom event added by a user.
|
|
1420
|
+
*/
|
|
1228
1421
|
type ConversationEvent = {
|
|
1229
1422
|
/**
|
|
1230
1423
|
* The unique Identifier (UUID) of the object
|
|
@@ -1235,9 +1428,12 @@ type ConversationEvent = {
|
|
|
1235
1428
|
*/
|
|
1236
1429
|
conversationId?: string;
|
|
1237
1430
|
type: ConversationEventType;
|
|
1431
|
+
/**
|
|
1432
|
+
* The event name — what happened.
|
|
1433
|
+
*/
|
|
1238
1434
|
name: string;
|
|
1239
1435
|
/**
|
|
1240
|
-
* Level of
|
|
1436
|
+
* Level of detail of the event (higher = more detail).
|
|
1241
1437
|
*/
|
|
1242
1438
|
lod?: number;
|
|
1243
1439
|
dateCreated?: string;
|
|
@@ -1252,14 +1448,23 @@ type ConversationEventItemResponse = {
|
|
|
1252
1448
|
success: boolean;
|
|
1253
1449
|
};
|
|
1254
1450
|
/**
|
|
1255
|
-
* A user event to add to a conversation
|
|
1451
|
+
* A custom user event to add to a conversation.
|
|
1256
1452
|
*/
|
|
1257
1453
|
type ConversationEventRequest = {
|
|
1454
|
+
/**
|
|
1455
|
+
* The event name — what happened.
|
|
1456
|
+
*/
|
|
1258
1457
|
name: string;
|
|
1458
|
+
/**
|
|
1459
|
+
* Arbitrary key/value payload stored with the event.
|
|
1460
|
+
*/
|
|
1259
1461
|
data?: {
|
|
1260
1462
|
[key: string]: unknown;
|
|
1261
1463
|
};
|
|
1262
1464
|
};
|
|
1465
|
+
/**
|
|
1466
|
+
* The area of concern an event belongs to — which subsystem produced it.
|
|
1467
|
+
*/
|
|
1263
1468
|
type ConversationEventType = 'call' | 'sms' | 'queue' | 'application' | 'integration' | 'agent' | 'external';
|
|
1264
1469
|
type ConversationItemResponse = {
|
|
1265
1470
|
item: Conversation;
|
|
@@ -1269,14 +1474,14 @@ type ConversationItemResponse = {
|
|
|
1269
1474
|
success: boolean;
|
|
1270
1475
|
};
|
|
1271
1476
|
/**
|
|
1272
|
-
*
|
|
1477
|
+
* A flat key/value map of session variables shared between the conversation and its live call session.
|
|
1273
1478
|
*/
|
|
1274
1479
|
type ConversationSessionVariables = {
|
|
1275
1480
|
[key: string]: unknown;
|
|
1276
1481
|
};
|
|
1277
1482
|
type ConversationSessionVariablesItemResponse = {
|
|
1278
1483
|
/**
|
|
1279
|
-
*
|
|
1484
|
+
* A flat key/value map of session variables shared between the conversation and its live call session.
|
|
1280
1485
|
*/
|
|
1281
1486
|
item: {
|
|
1282
1487
|
[key: string]: unknown;
|
|
@@ -1286,6 +1491,9 @@ type ConversationSessionVariablesItemResponse = {
|
|
|
1286
1491
|
*/
|
|
1287
1492
|
success: boolean;
|
|
1288
1493
|
};
|
|
1494
|
+
/**
|
|
1495
|
+
* Whether the conversation is currently open or closed.
|
|
1496
|
+
*/
|
|
1289
1497
|
type ConversationState = 'open' | 'closed';
|
|
1290
1498
|
type CreateCampaignRequest = {
|
|
1291
1499
|
name: string;
|
|
@@ -1295,19 +1503,43 @@ type CreateCampaignRequest = {
|
|
|
1295
1503
|
listOrder: CampaignListOrder;
|
|
1296
1504
|
callRatio?: number;
|
|
1297
1505
|
};
|
|
1506
|
+
/**
|
|
1507
|
+
* Request body to create or rename a lead-list.
|
|
1508
|
+
*/
|
|
1298
1509
|
type CreateListRequest = {
|
|
1510
|
+
/**
|
|
1511
|
+
* The lead-list's name (unique per customer).
|
|
1512
|
+
*/
|
|
1299
1513
|
name: string;
|
|
1300
1514
|
};
|
|
1515
|
+
/**
|
|
1516
|
+
* Request body to create a user.
|
|
1517
|
+
*/
|
|
1301
1518
|
type CreateManagedUserRequest = {
|
|
1519
|
+
/**
|
|
1520
|
+
* The user's initial password; a random one is generated if omitted.
|
|
1521
|
+
*/
|
|
1302
1522
|
password?: string;
|
|
1523
|
+
/**
|
|
1524
|
+
* The user's login email address (unique per account).
|
|
1525
|
+
*/
|
|
1303
1526
|
email: string;
|
|
1527
|
+
/**
|
|
1528
|
+
* Whether to enable and activate the user immediately.
|
|
1529
|
+
*/
|
|
1304
1530
|
activated?: boolean;
|
|
1305
1531
|
/**
|
|
1306
1532
|
* A List of Roles which are associated with the current User
|
|
1307
1533
|
*/
|
|
1308
1534
|
roles: Array<AccountRole$1>;
|
|
1309
1535
|
};
|
|
1536
|
+
/**
|
|
1537
|
+
* Request body to create a lead-list.
|
|
1538
|
+
*/
|
|
1310
1539
|
type CreateOutboundListRequest = {
|
|
1540
|
+
/**
|
|
1541
|
+
* The lead-list's name (unique per customer).
|
|
1542
|
+
*/
|
|
1311
1543
|
name: string;
|
|
1312
1544
|
};
|
|
1313
1545
|
type CreateTestCallRequest = {
|
|
@@ -1326,7 +1558,13 @@ type CreateTestCallRequest = {
|
|
|
1326
1558
|
[key: string]: unknown;
|
|
1327
1559
|
};
|
|
1328
1560
|
};
|
|
1561
|
+
/**
|
|
1562
|
+
* Request body to create a custom event.
|
|
1563
|
+
*/
|
|
1329
1564
|
type CustomEventRequest = {
|
|
1565
|
+
/**
|
|
1566
|
+
* The custom event's name (combined with the `custom` type as its code).
|
|
1567
|
+
*/
|
|
1330
1568
|
name: string;
|
|
1331
1569
|
/**
|
|
1332
1570
|
* A List of Tags describing an Object
|
|
@@ -1395,6 +1633,9 @@ type DashboardUser = {
|
|
|
1395
1633
|
* The unique Identifier (UUID) of the object
|
|
1396
1634
|
*/
|
|
1397
1635
|
id: string;
|
|
1636
|
+
/**
|
|
1637
|
+
* The user's login email address.
|
|
1638
|
+
*/
|
|
1398
1639
|
email: string;
|
|
1399
1640
|
};
|
|
1400
1641
|
type DashboardUsersResponse = {
|
|
@@ -1414,19 +1655,25 @@ type DefaultV2MessageResponse = {
|
|
|
1414
1655
|
*/
|
|
1415
1656
|
success: boolean;
|
|
1416
1657
|
};
|
|
1658
|
+
/**
|
|
1659
|
+
* How the dialer places outbound calls — `standard` (automatic dialing), `manual` (agent-initiated), or `safety_first` (conservative pacing).
|
|
1660
|
+
*/
|
|
1417
1661
|
type DialMethod = 'standard' | 'manual' | 'safety_first';
|
|
1418
1662
|
/**
|
|
1419
1663
|
* The dial status of an outbound lead or call attempt
|
|
1420
1664
|
*/
|
|
1421
1665
|
type DialStatus = 'pending' | 'new' | 'callback_hold' | 'answering_machine_auto' | 'busy_auto' | 'no_answer_auto' | 'disconnected_number_auto' | 'dropped' | 'in_call' | 'unknown' | 'picked_up' | 'voicemail' | 'agent_error' | 'not_viable' | 'queued' | 'dispo' | 'no_answer' | 'disconnected_number' | 'busy' | 'callback' | 'answering_machine' | 'not_interested' | 'do_not_call' | 'sale';
|
|
1422
1666
|
/**
|
|
1423
|
-
* A dialer
|
|
1667
|
+
* A named dialer-behaviour profile controlling how an outbound campaign places calls (its dial method and pacing settings).
|
|
1424
1668
|
*/
|
|
1425
1669
|
type DialerBehaviour = {
|
|
1426
1670
|
/**
|
|
1427
1671
|
* The unique Identifier (UUID) of the object
|
|
1428
1672
|
*/
|
|
1429
1673
|
id: string;
|
|
1674
|
+
/**
|
|
1675
|
+
* The profile's name (unique per customer).
|
|
1676
|
+
*/
|
|
1430
1677
|
name: string;
|
|
1431
1678
|
dialMethod?: DialMethod;
|
|
1432
1679
|
};
|
|
@@ -1434,7 +1681,13 @@ type DialerBehaviourItemResponse = {
|
|
|
1434
1681
|
item: DialerBehaviour;
|
|
1435
1682
|
success: boolean;
|
|
1436
1683
|
};
|
|
1684
|
+
/**
|
|
1685
|
+
* Request body to create or update a dialer-behaviour profile.
|
|
1686
|
+
*/
|
|
1437
1687
|
type DialerBehaviourWriteBody = {
|
|
1688
|
+
/**
|
|
1689
|
+
* The profile's name (unique per customer).
|
|
1690
|
+
*/
|
|
1438
1691
|
name: string;
|
|
1439
1692
|
dialMethod?: DialMethod;
|
|
1440
1693
|
};
|
|
@@ -1476,6 +1729,9 @@ type EvaluateExpressionResponse = {
|
|
|
1476
1729
|
evaluated?: unknown;
|
|
1477
1730
|
message: string;
|
|
1478
1731
|
};
|
|
1732
|
+
/**
|
|
1733
|
+
* A system event that automations can subscribe to, identified by its `code` (`<type>.<name>`, e.g. `call.inbound`).
|
|
1734
|
+
*/
|
|
1479
1735
|
type Event = {
|
|
1480
1736
|
/**
|
|
1481
1737
|
* The unique Identifier (UUID) of the object
|
|
@@ -1490,6 +1746,9 @@ type Event = {
|
|
|
1490
1746
|
* Unique identifier of an Event
|
|
1491
1747
|
*/
|
|
1492
1748
|
code: string;
|
|
1749
|
+
/**
|
|
1750
|
+
* Human-readable label for the event.
|
|
1751
|
+
*/
|
|
1493
1752
|
label: string;
|
|
1494
1753
|
/**
|
|
1495
1754
|
* A List of Tags describing an Object
|
|
@@ -1507,12 +1766,18 @@ type EventItemResponse = {
|
|
|
1507
1766
|
* The Event category
|
|
1508
1767
|
*/
|
|
1509
1768
|
type EventType = 'AGENT' | 'CALL' | 'CUSTOM' | 'MESSAGE' | 'RECORDING' | 'SMS' | 'TRANSACTION';
|
|
1769
|
+
/**
|
|
1770
|
+
* The files to delete.
|
|
1771
|
+
*/
|
|
1510
1772
|
type FileBulkDeleteRequest = {
|
|
1511
1773
|
/**
|
|
1512
1774
|
* File IDs to delete
|
|
1513
1775
|
*/
|
|
1514
1776
|
ids: Array<ObjectUuid>;
|
|
1515
1777
|
};
|
|
1778
|
+
/**
|
|
1779
|
+
* The files to bundle into a ZIP archive.
|
|
1780
|
+
*/
|
|
1516
1781
|
type FileBulkDownloadRequest = {
|
|
1517
1782
|
/**
|
|
1518
1783
|
* File IDs to include in the ZIP
|
|
@@ -1552,13 +1817,28 @@ type GetIntegrationProviderLogoResponseItem = {
|
|
|
1552
1817
|
*/
|
|
1553
1818
|
base64?: string;
|
|
1554
1819
|
};
|
|
1820
|
+
/**
|
|
1821
|
+
* An event trigger — an automation that fires its action when the subscribed event occurs (account-wide, unlike a per-application LocalAutomation).
|
|
1822
|
+
*/
|
|
1555
1823
|
type GlobalAutomation = BaseAutomation & GlobalAutomationEmbeddedEvent;
|
|
1556
1824
|
type GlobalAutomationEmbeddedEvent = {
|
|
1557
1825
|
event?: GlobalAutomationEvent;
|
|
1558
1826
|
};
|
|
1827
|
+
/**
|
|
1828
|
+
* The event an event trigger subscribes to.
|
|
1829
|
+
*/
|
|
1559
1830
|
type GlobalAutomationEvent = {
|
|
1831
|
+
/**
|
|
1832
|
+
* The event's name (e.g. `inbound`).
|
|
1833
|
+
*/
|
|
1560
1834
|
name: string;
|
|
1835
|
+
/**
|
|
1836
|
+
* The event's type category (e.g. `call`).
|
|
1837
|
+
*/
|
|
1561
1838
|
type: string;
|
|
1839
|
+
/**
|
|
1840
|
+
* The provider that emits the event, when applicable.
|
|
1841
|
+
*/
|
|
1562
1842
|
provider?: string;
|
|
1563
1843
|
};
|
|
1564
1844
|
type GlobalAutomationItemResponse = {
|
|
@@ -1977,7 +2257,7 @@ type IntegrationUpdateRequest = {
|
|
|
1977
2257
|
};
|
|
1978
2258
|
type IvrModule = 'agentQueue' | 'agentic' | 'audioPlayer' | 'consumerQueue' | 'inputReader' | 'inputReader.v2' | 'promptPlayer' | 'recording' | 'simpleMenu' | 'speechToText' | 'switchNode' | 'textToSpeech' | 'transfer';
|
|
1979
2259
|
/**
|
|
1980
|
-
* An outbound dialer lead
|
|
2260
|
+
* An outbound dialer lead — one record in a lead-list, holding the number(s) to dial, its dial status, and any custom per-lead data.
|
|
1981
2261
|
*/
|
|
1982
2262
|
type Lead = {
|
|
1983
2263
|
/**
|
|
@@ -1985,7 +2265,7 @@ type Lead = {
|
|
|
1985
2265
|
*/
|
|
1986
2266
|
id: string;
|
|
1987
2267
|
/**
|
|
1988
|
-
* Customer-supplied lead identifier
|
|
2268
|
+
* Customer-supplied lead identifier, unique within the lead-list.
|
|
1989
2269
|
*/
|
|
1990
2270
|
uid?: string;
|
|
1991
2271
|
/**
|
|
@@ -1996,14 +2276,38 @@ type Lead = {
|
|
|
1996
2276
|
* The unique Identifier (UUID) of the object
|
|
1997
2277
|
*/
|
|
1998
2278
|
campaignId?: string;
|
|
2279
|
+
/**
|
|
2280
|
+
* Primary phone number to dial, in E.164 format.
|
|
2281
|
+
*/
|
|
1999
2282
|
number: string;
|
|
2283
|
+
/**
|
|
2284
|
+
* First fallback number, tried when the primary is unreachable.
|
|
2285
|
+
*/
|
|
2000
2286
|
number2?: string;
|
|
2287
|
+
/**
|
|
2288
|
+
* Second fallback number.
|
|
2289
|
+
*/
|
|
2001
2290
|
number3?: string;
|
|
2291
|
+
/**
|
|
2292
|
+
* Caller ID presented when dialling this lead, overriding the campaign default.
|
|
2293
|
+
*/
|
|
2002
2294
|
callerId?: string;
|
|
2003
2295
|
status?: DialStatus;
|
|
2296
|
+
/**
|
|
2297
|
+
* Dial priority within the list; higher-ranked leads are dialled first.
|
|
2298
|
+
*/
|
|
2004
2299
|
rank?: number;
|
|
2300
|
+
/**
|
|
2301
|
+
* Number of dial attempts made on this lead so far.
|
|
2302
|
+
*/
|
|
2005
2303
|
callCount?: number;
|
|
2304
|
+
/**
|
|
2305
|
+
* Total talk time across all attempts, in seconds.
|
|
2306
|
+
*/
|
|
2006
2307
|
duration?: number;
|
|
2308
|
+
/**
|
|
2309
|
+
* Whether the lead has been dialled since the list's call counters were last reset.
|
|
2310
|
+
*/
|
|
2007
2311
|
calledSinceReset?: boolean;
|
|
2008
2312
|
dateCreated?: string;
|
|
2009
2313
|
lastUpdated?: string;
|
|
@@ -2022,10 +2326,16 @@ type Lead = {
|
|
|
2022
2326
|
} | null;
|
|
2023
2327
|
};
|
|
2024
2328
|
/**
|
|
2025
|
-
* Lead IDs or UIDs to delete (provide one of `ids` or `uids`)
|
|
2329
|
+
* Lead IDs or UIDs to delete (provide one of `ids` or `uids`).
|
|
2026
2330
|
*/
|
|
2027
2331
|
type LeadBulkDeleteRequest = {
|
|
2332
|
+
/**
|
|
2333
|
+
* Lead uuids to delete.
|
|
2334
|
+
*/
|
|
2028
2335
|
ids?: Array<ObjectUuid>;
|
|
2336
|
+
/**
|
|
2337
|
+
* Customer-supplied lead identifiers (`uid`) to delete.
|
|
2338
|
+
*/
|
|
2029
2339
|
uids?: Array<string>;
|
|
2030
2340
|
};
|
|
2031
2341
|
type LeadItemResponse = {
|
|
@@ -2033,20 +2343,23 @@ type LeadItemResponse = {
|
|
|
2033
2343
|
success: boolean;
|
|
2034
2344
|
};
|
|
2035
2345
|
/**
|
|
2036
|
-
*
|
|
2346
|
+
* A lead-list — a named collection of leads dialled by a campaign.
|
|
2037
2347
|
*/
|
|
2038
2348
|
type LeadList = {
|
|
2039
2349
|
/**
|
|
2040
2350
|
* The unique Identifier (UUID) of the object
|
|
2041
2351
|
*/
|
|
2042
2352
|
id: string;
|
|
2353
|
+
/**
|
|
2354
|
+
* The lead-list's name (unique per customer).
|
|
2355
|
+
*/
|
|
2043
2356
|
name: string;
|
|
2044
2357
|
/**
|
|
2045
2358
|
* The unique Identifier (UUID) of the object
|
|
2046
2359
|
*/
|
|
2047
2360
|
campaignId?: string;
|
|
2048
2361
|
/**
|
|
2049
|
-
* Number of leads in the list
|
|
2362
|
+
* Number of leads in the list.
|
|
2050
2363
|
*/
|
|
2051
2364
|
count?: number;
|
|
2052
2365
|
};
|
|
@@ -2075,6 +2388,9 @@ type LeadUploadRequest = {
|
|
|
2075
2388
|
*/
|
|
2076
2389
|
clear?: boolean;
|
|
2077
2390
|
};
|
|
2391
|
+
/**
|
|
2392
|
+
* Result of a CSV lead upload — how many leads were imported.
|
|
2393
|
+
*/
|
|
2078
2394
|
type LeadUploadResponse = {
|
|
2079
2395
|
item: LeadUploadResponseItem;
|
|
2080
2396
|
success: boolean;
|
|
@@ -2084,28 +2400,55 @@ type LeadUploadResponseItem = {
|
|
|
2084
2400
|
* The unique Identifier (UUID) of the object
|
|
2085
2401
|
*/
|
|
2086
2402
|
listId?: string;
|
|
2403
|
+
/**
|
|
2404
|
+
* Number of leads imported from the file.
|
|
2405
|
+
*/
|
|
2087
2406
|
total?: number;
|
|
2407
|
+
/**
|
|
2408
|
+
* Human-readable summary of the import.
|
|
2409
|
+
*/
|
|
2088
2410
|
message?: string;
|
|
2089
2411
|
};
|
|
2090
2412
|
type ListModulesResponse = {
|
|
2091
2413
|
items: Array<IvrModule>;
|
|
2092
2414
|
};
|
|
2415
|
+
/**
|
|
2416
|
+
* A single live-log entry emitted while live logging is enabled.
|
|
2417
|
+
*/
|
|
2093
2418
|
type LiveLog = {
|
|
2094
2419
|
/**
|
|
2095
2420
|
* The unique Identifier (UUID) of the object
|
|
2096
2421
|
*/
|
|
2097
2422
|
id: string;
|
|
2423
|
+
/**
|
|
2424
|
+
* Entry timestamp, as a Unix epoch in milliseconds.
|
|
2425
|
+
*/
|
|
2098
2426
|
time?: number;
|
|
2099
2427
|
category: LiveLogCategory;
|
|
2100
2428
|
level: LiveLogLevel;
|
|
2429
|
+
/**
|
|
2430
|
+
* The log message.
|
|
2431
|
+
*/
|
|
2101
2432
|
message: string;
|
|
2102
2433
|
};
|
|
2434
|
+
/**
|
|
2435
|
+
* The subsystem that emitted the log entry.
|
|
2436
|
+
*/
|
|
2103
2437
|
type LiveLogCategory = 'ACTIONS' | 'APPLICATION' | 'VOICE_APPLICATIONS' | 'TRIGGERS' | 'EXPRESSIONS' | 'EVENT_TRIGGERS' | 'DIALER' | 'AGENT' | 'STORAGE' | 'VOICE' | 'TRANSACTION' | 'API';
|
|
2438
|
+
/**
|
|
2439
|
+
* The severity level of the log entry.
|
|
2440
|
+
*/
|
|
2104
2441
|
type LiveLogLevel = 'INFO' | 'DEBUG' | 'ERROR' | 'WARN' | 'TRACE';
|
|
2442
|
+
/**
|
|
2443
|
+
* An application action — a "local automation" attached to a single IVR application, run in `priority` order when the application is dispatched.
|
|
2444
|
+
*/
|
|
2105
2445
|
type LocalAutomation = BaseAutomation;
|
|
2446
|
+
/**
|
|
2447
|
+
* Optional context for dispatching an application's automations.
|
|
2448
|
+
*/
|
|
2106
2449
|
type LocalAutomationDispatch = {
|
|
2107
2450
|
/**
|
|
2108
|
-
*
|
|
2451
|
+
* uuid of a call to add to the dispatch context.
|
|
2109
2452
|
*/
|
|
2110
2453
|
callId?: string;
|
|
2111
2454
|
};
|
|
@@ -2116,16 +2459,37 @@ type LocalAutomationItemResponse = {
|
|
|
2116
2459
|
*/
|
|
2117
2460
|
success: boolean;
|
|
2118
2461
|
};
|
|
2462
|
+
/**
|
|
2463
|
+
* A user account within the customer's account, with its login email, status flags, assigned roles and optionally the agent it is linked to.
|
|
2464
|
+
*/
|
|
2119
2465
|
type ManagedUser = {
|
|
2120
2466
|
/**
|
|
2121
2467
|
* The unique Identifier (UUID) of the object
|
|
2122
2468
|
*/
|
|
2123
2469
|
id: string;
|
|
2470
|
+
/**
|
|
2471
|
+
* The user's login email address.
|
|
2472
|
+
*/
|
|
2124
2473
|
email: string;
|
|
2474
|
+
/**
|
|
2475
|
+
* Whether the user is enabled and may sign in.
|
|
2476
|
+
*/
|
|
2125
2477
|
enabled?: boolean;
|
|
2478
|
+
/**
|
|
2479
|
+
* Whether the user has activated their account.
|
|
2480
|
+
*/
|
|
2126
2481
|
activated?: boolean;
|
|
2482
|
+
/**
|
|
2483
|
+
* Whether the user's password has expired and must be reset.
|
|
2484
|
+
*/
|
|
2127
2485
|
passwordExpired?: boolean;
|
|
2486
|
+
/**
|
|
2487
|
+
* Whether the user's account has expired.
|
|
2488
|
+
*/
|
|
2128
2489
|
accountExpired?: boolean;
|
|
2490
|
+
/**
|
|
2491
|
+
* Whether the user's account is locked.
|
|
2492
|
+
*/
|
|
2129
2493
|
accountLocked?: boolean;
|
|
2130
2494
|
/**
|
|
2131
2495
|
* A List of Roles which are associated with the current User
|
|
@@ -2152,17 +2516,47 @@ type ManagedUserAgent = {
|
|
|
2152
2516
|
type?: string;
|
|
2153
2517
|
sourceId?: string;
|
|
2154
2518
|
};
|
|
2519
|
+
/**
|
|
2520
|
+
* The definition of a metric — its id, a human description, and the filters it accepts when queried.
|
|
2521
|
+
*/
|
|
2155
2522
|
type MetricDefinition = {
|
|
2156
2523
|
id: MetricId;
|
|
2524
|
+
/**
|
|
2525
|
+
* Human-readable description of what the metric measures.
|
|
2526
|
+
*/
|
|
2157
2527
|
description: string;
|
|
2528
|
+
/**
|
|
2529
|
+
* Tags categorizing the metric.
|
|
2530
|
+
*/
|
|
2158
2531
|
tags?: Array<string>;
|
|
2532
|
+
/**
|
|
2533
|
+
* The filters this metric accepts.
|
|
2534
|
+
*/
|
|
2159
2535
|
filters?: Array<MetricDefinitionFilter>;
|
|
2160
2536
|
};
|
|
2537
|
+
/**
|
|
2538
|
+
* A filter a metric accepts when queried.
|
|
2539
|
+
*/
|
|
2161
2540
|
type MetricDefinitionFilter = {
|
|
2541
|
+
/**
|
|
2542
|
+
* The filter's parameter name.
|
|
2543
|
+
*/
|
|
2162
2544
|
name: string;
|
|
2545
|
+
/**
|
|
2546
|
+
* Human-readable description of the filter.
|
|
2547
|
+
*/
|
|
2163
2548
|
description: string;
|
|
2549
|
+
/**
|
|
2550
|
+
* The filter's value type.
|
|
2551
|
+
*/
|
|
2164
2552
|
type: string;
|
|
2553
|
+
/**
|
|
2554
|
+
* Expected value format, when applicable.
|
|
2555
|
+
*/
|
|
2165
2556
|
format?: string;
|
|
2557
|
+
/**
|
|
2558
|
+
* Allowed values, when the filter is an enumeration.
|
|
2559
|
+
*/
|
|
2166
2560
|
enum?: Array<string>;
|
|
2167
2561
|
items?: MetricDefinitionFilterItems;
|
|
2168
2562
|
};
|
|
@@ -2189,6 +2583,9 @@ type MetricIdItemsResponse = {
|
|
|
2189
2583
|
*/
|
|
2190
2584
|
success: boolean;
|
|
2191
2585
|
};
|
|
2586
|
+
/**
|
|
2587
|
+
* A metric query result — the computed value plus the request it was evaluated for.
|
|
2588
|
+
*/
|
|
2192
2589
|
type MetricResponse = {
|
|
2193
2590
|
id: MetricId;
|
|
2194
2591
|
/**
|
|
@@ -2239,14 +2636,29 @@ type ObjectListResponse = {
|
|
|
2239
2636
|
* The unique Identifier (UUID) of the object
|
|
2240
2637
|
*/
|
|
2241
2638
|
type ObjectUuid = string;
|
|
2639
|
+
/**
|
|
2640
|
+
* An outbound dialer campaign — the container for the leads to be dialled.
|
|
2641
|
+
*/
|
|
2242
2642
|
type OutboundCampaign = {
|
|
2243
2643
|
/**
|
|
2244
2644
|
* The unique Identifier (UUID) of the object
|
|
2245
2645
|
*/
|
|
2246
2646
|
id: string;
|
|
2647
|
+
/**
|
|
2648
|
+
* The campaign's name.
|
|
2649
|
+
*/
|
|
2247
2650
|
name: string;
|
|
2651
|
+
/**
|
|
2652
|
+
* Whether the campaign is active.
|
|
2653
|
+
*/
|
|
2248
2654
|
active: boolean;
|
|
2655
|
+
/**
|
|
2656
|
+
* Number shown to leads as the caller ID.
|
|
2657
|
+
*/
|
|
2249
2658
|
displayNumber: string;
|
|
2659
|
+
/**
|
|
2660
|
+
* Whether the campaign runs in test mode (no real dials).
|
|
2661
|
+
*/
|
|
2250
2662
|
testMode: boolean;
|
|
2251
2663
|
leadList?: OutboundCampaignLeadList;
|
|
2252
2664
|
listOrder: CampaignListOrder;
|
|
@@ -2259,13 +2671,22 @@ type OutboundCampaignItemResponse = {
|
|
|
2259
2671
|
*/
|
|
2260
2672
|
success: boolean;
|
|
2261
2673
|
};
|
|
2674
|
+
/**
|
|
2675
|
+
* The lead-list the campaign currently works on.
|
|
2676
|
+
*/
|
|
2262
2677
|
type OutboundCampaignLeadList = {
|
|
2263
2678
|
/**
|
|
2264
2679
|
* The unique Identifier (UUID) of the object
|
|
2265
2680
|
*/
|
|
2266
2681
|
id: string;
|
|
2682
|
+
/**
|
|
2683
|
+
* The lead-list's name.
|
|
2684
|
+
*/
|
|
2267
2685
|
name: string;
|
|
2268
2686
|
};
|
|
2687
|
+
/**
|
|
2688
|
+
* An outbound dialer lead as returned when adding or updating a single lead — the number(s) to dial, dial status, attempt counters, and custom data.
|
|
2689
|
+
*/
|
|
2269
2690
|
type OutboundLead = {
|
|
2270
2691
|
/**
|
|
2271
2692
|
* The unique Identifier (UUID) of the object
|
|
@@ -2275,15 +2696,45 @@ type OutboundLead = {
|
|
|
2275
2696
|
* The unique Identifier (UUID) of the object
|
|
2276
2697
|
*/
|
|
2277
2698
|
listId: string;
|
|
2699
|
+
/**
|
|
2700
|
+
* Customer-supplied lead identifier, unique within the lead-list.
|
|
2701
|
+
*/
|
|
2278
2702
|
uid: string;
|
|
2703
|
+
/**
|
|
2704
|
+
* Primary phone number to dial, in E.164 format.
|
|
2705
|
+
*/
|
|
2279
2706
|
number: string;
|
|
2707
|
+
/**
|
|
2708
|
+
* First fallback number, tried when the primary is unreachable.
|
|
2709
|
+
*/
|
|
2280
2710
|
number2?: string;
|
|
2711
|
+
/**
|
|
2712
|
+
* Second fallback number.
|
|
2713
|
+
*/
|
|
2281
2714
|
number3?: string;
|
|
2715
|
+
/**
|
|
2716
|
+
* Caller ID presented when dialling this lead.
|
|
2717
|
+
*/
|
|
2282
2718
|
callerId: string;
|
|
2719
|
+
/**
|
|
2720
|
+
* Current dial status of the lead.
|
|
2721
|
+
*/
|
|
2283
2722
|
status: string;
|
|
2723
|
+
/**
|
|
2724
|
+
* Number of dial attempts made on this lead so far.
|
|
2725
|
+
*/
|
|
2284
2726
|
callCount: number;
|
|
2727
|
+
/**
|
|
2728
|
+
* Total talk time across all attempts, in seconds.
|
|
2729
|
+
*/
|
|
2285
2730
|
duration: number;
|
|
2731
|
+
/**
|
|
2732
|
+
* Whether the lead has been dialled since the list's call counters were last reset.
|
|
2733
|
+
*/
|
|
2286
2734
|
calledSinceReset: boolean;
|
|
2735
|
+
/**
|
|
2736
|
+
* Dial priority within the list; higher-ranked leads are dialled first.
|
|
2737
|
+
*/
|
|
2287
2738
|
rank: number;
|
|
2288
2739
|
dateCreated: string;
|
|
2289
2740
|
lastUpdated: string;
|
|
@@ -2298,13 +2749,25 @@ type OutboundLeadItemResponse = {
|
|
|
2298
2749
|
*/
|
|
2299
2750
|
success: boolean;
|
|
2300
2751
|
};
|
|
2752
|
+
/**
|
|
2753
|
+
* A lead-list — a named collection of leads dialled by a campaign.
|
|
2754
|
+
*/
|
|
2301
2755
|
type OutboundList = {
|
|
2302
2756
|
/**
|
|
2303
2757
|
* The unique Identifier (UUID) of the object
|
|
2304
2758
|
*/
|
|
2305
2759
|
id: string;
|
|
2760
|
+
/**
|
|
2761
|
+
* The lead-list's name (unique per customer).
|
|
2762
|
+
*/
|
|
2306
2763
|
name: string;
|
|
2764
|
+
/**
|
|
2765
|
+
* Number of leads currently in the list.
|
|
2766
|
+
*/
|
|
2307
2767
|
count?: number;
|
|
2768
|
+
/**
|
|
2769
|
+
* uuid of the campaign this list is assigned to, if any.
|
|
2770
|
+
*/
|
|
2308
2771
|
campaignId?: string;
|
|
2309
2772
|
};
|
|
2310
2773
|
type OutboundListItemResponse = {
|
|
@@ -2334,20 +2797,29 @@ type Pagination = {
|
|
|
2334
2797
|
max?: number;
|
|
2335
2798
|
next?: string;
|
|
2336
2799
|
};
|
|
2800
|
+
/**
|
|
2801
|
+
* A CSV file of phonebook entries to upload.
|
|
2802
|
+
*/
|
|
2337
2803
|
type PhonebookCsvFile = {
|
|
2804
|
+
/**
|
|
2805
|
+
* CSV file with `label` and `number` columns.
|
|
2806
|
+
*/
|
|
2338
2807
|
file: Blob | File;
|
|
2339
2808
|
};
|
|
2809
|
+
/**
|
|
2810
|
+
* A phonebook entry — a labelled phone number that can be referenced by name in call flows.
|
|
2811
|
+
*/
|
|
2340
2812
|
type PhonebookEntry = {
|
|
2341
2813
|
/**
|
|
2342
2814
|
* The unique Identifier (UUID) of the object
|
|
2343
2815
|
*/
|
|
2344
2816
|
id: string;
|
|
2345
2817
|
/**
|
|
2346
|
-
* A
|
|
2818
|
+
* A label for the phonebook entry (unique per customer).
|
|
2347
2819
|
*/
|
|
2348
2820
|
label: string;
|
|
2349
2821
|
/**
|
|
2350
|
-
* The
|
|
2822
|
+
* The telephone number, in E.164 format.
|
|
2351
2823
|
*/
|
|
2352
2824
|
number: string;
|
|
2353
2825
|
/**
|
|
@@ -2362,13 +2834,25 @@ type PhonebookEntryItemResponse = {
|
|
|
2362
2834
|
*/
|
|
2363
2835
|
success: boolean;
|
|
2364
2836
|
};
|
|
2837
|
+
/**
|
|
2838
|
+
* An audio prompt played in call flows — either an uploaded audio file or text rendered via text-to-speech.
|
|
2839
|
+
*/
|
|
2365
2840
|
type Prompt = {
|
|
2366
2841
|
/**
|
|
2367
2842
|
* The unique Identifier (UUID) of the object
|
|
2368
2843
|
*/
|
|
2369
2844
|
id: string;
|
|
2845
|
+
/**
|
|
2846
|
+
* The prompt's label (unique per customer).
|
|
2847
|
+
*/
|
|
2370
2848
|
label: string;
|
|
2849
|
+
/**
|
|
2850
|
+
* For text-to-speech prompts, the text rendered to audio.
|
|
2851
|
+
*/
|
|
2371
2852
|
text?: string;
|
|
2853
|
+
/**
|
|
2854
|
+
* The prompt's language (BCP-47/ISO code).
|
|
2855
|
+
*/
|
|
2372
2856
|
locale?: string;
|
|
2373
2857
|
dateCreated: string;
|
|
2374
2858
|
lastUpdated: string;
|
|
@@ -2394,9 +2878,21 @@ type Prompt = {
|
|
|
2394
2878
|
tags?: Array<Tag>;
|
|
2395
2879
|
file: FileReference;
|
|
2396
2880
|
};
|
|
2881
|
+
/**
|
|
2882
|
+
* A multipart audio file upload for a prompt.
|
|
2883
|
+
*/
|
|
2397
2884
|
type PromptAudioFile = {
|
|
2885
|
+
/**
|
|
2886
|
+
* The audio file (WAV or MP3).
|
|
2887
|
+
*/
|
|
2398
2888
|
file: Blob | File;
|
|
2889
|
+
/**
|
|
2890
|
+
* The uploaded file's name.
|
|
2891
|
+
*/
|
|
2399
2892
|
filename?: string;
|
|
2893
|
+
/**
|
|
2894
|
+
* The prompt's label (unique per customer).
|
|
2895
|
+
*/
|
|
2400
2896
|
label?: string;
|
|
2401
2897
|
};
|
|
2402
2898
|
type PromptItemResponse = {
|
|
@@ -2442,15 +2938,33 @@ type PromptPlayerApplicationUpdateBody = {
|
|
|
2442
2938
|
settings?: PromptPlayerApplicationSettings;
|
|
2443
2939
|
module: 'promptPlayer';
|
|
2444
2940
|
};
|
|
2941
|
+
/**
|
|
2942
|
+
* An ACD call queue — groups incoming calls and distributes them to the agents chosen by the queue's selections.
|
|
2943
|
+
*/
|
|
2445
2944
|
type Queue = {
|
|
2446
2945
|
/**
|
|
2447
2946
|
* The unique Identifier (UUID) of the object
|
|
2448
2947
|
*/
|
|
2449
2948
|
id: string;
|
|
2949
|
+
/**
|
|
2950
|
+
* The queue's name.
|
|
2951
|
+
*/
|
|
2450
2952
|
name: string;
|
|
2953
|
+
/**
|
|
2954
|
+
* How many agents are dialled simultaneously per call.
|
|
2955
|
+
*/
|
|
2451
2956
|
maxDialCount?: number;
|
|
2957
|
+
/**
|
|
2958
|
+
* Post-call wrap-up time granted to an agent, in seconds.
|
|
2959
|
+
*/
|
|
2452
2960
|
wrapUpTime?: number;
|
|
2961
|
+
/**
|
|
2962
|
+
* How long an agent's device rings before moving on, in seconds.
|
|
2963
|
+
*/
|
|
2453
2964
|
defaultRingTimeout?: number;
|
|
2965
|
+
/**
|
|
2966
|
+
* Maximum number of calls allowed to wait in the queue.
|
|
2967
|
+
*/
|
|
2454
2968
|
maxSize?: number;
|
|
2455
2969
|
/**
|
|
2456
2970
|
* A List of Tags describing an Object
|
|
@@ -2718,6 +3232,9 @@ type QueuedCallBridgedQueue = {
|
|
|
2718
3232
|
id?: string;
|
|
2719
3233
|
name?: string;
|
|
2720
3234
|
};
|
|
3235
|
+
/**
|
|
3236
|
+
* A voice recording of a call — its state, stored audio file, duration and the call and agent it belongs to.
|
|
3237
|
+
*/
|
|
2721
3238
|
type Recording = {
|
|
2722
3239
|
/**
|
|
2723
3240
|
* The unique Identifier (UUID) of the object
|
|
@@ -2727,6 +3244,9 @@ type Recording = {
|
|
|
2727
3244
|
* Duration in Seconds
|
|
2728
3245
|
*/
|
|
2729
3246
|
duration: number;
|
|
3247
|
+
/**
|
|
3248
|
+
* Public URL to download the recording's audio file.
|
|
3249
|
+
*/
|
|
2730
3250
|
url: string;
|
|
2731
3251
|
state?: RecordingState;
|
|
2732
3252
|
file: FileReference;
|
|
@@ -2737,12 +3257,21 @@ type Recording = {
|
|
|
2737
3257
|
*/
|
|
2738
3258
|
tags: Array<Tag>;
|
|
2739
3259
|
};
|
|
3260
|
+
/**
|
|
3261
|
+
* The agent who handled the recorded call.
|
|
3262
|
+
*/
|
|
2740
3263
|
type RecordingAgent = {
|
|
2741
3264
|
/**
|
|
2742
3265
|
* The unique Identifier (UUID) of the object
|
|
2743
3266
|
*/
|
|
2744
3267
|
id: string;
|
|
3268
|
+
/**
|
|
3269
|
+
* The agent's name.
|
|
3270
|
+
*/
|
|
2745
3271
|
name: string;
|
|
3272
|
+
/**
|
|
3273
|
+
* The agent's telephone number.
|
|
3274
|
+
*/
|
|
2746
3275
|
number: string;
|
|
2747
3276
|
};
|
|
2748
3277
|
type RecordingApplication = {
|
|
@@ -2786,6 +3315,9 @@ type RecordingApplicationUpdateBody = {
|
|
|
2786
3315
|
settings?: RecordingApplicationSettings;
|
|
2787
3316
|
module: 'recording';
|
|
2788
3317
|
};
|
|
3318
|
+
/**
|
|
3319
|
+
* The call the recording belongs to.
|
|
3320
|
+
*/
|
|
2789
3321
|
type RecordingCall = {
|
|
2790
3322
|
/**
|
|
2791
3323
|
* The unique Identifier (UUID) of the object
|
|
@@ -2796,7 +3328,13 @@ type RecordingCall = {
|
|
|
2796
3328
|
*/
|
|
2797
3329
|
conversationId: string;
|
|
2798
3330
|
type: CallType;
|
|
3331
|
+
/**
|
|
3332
|
+
* The calling party's number.
|
|
3333
|
+
*/
|
|
2799
3334
|
from: string;
|
|
3335
|
+
/**
|
|
3336
|
+
* The called party's number.
|
|
3337
|
+
*/
|
|
2800
3338
|
to: string;
|
|
2801
3339
|
};
|
|
2802
3340
|
type RecordingItemResponse = {
|
|
@@ -2819,7 +3357,13 @@ type RecordingStartRequest = {
|
|
|
2819
3357
|
*/
|
|
2820
3358
|
tags?: Array<Tag>;
|
|
2821
3359
|
};
|
|
3360
|
+
/**
|
|
3361
|
+
* Lifecycle state of a recording — from `init`/`recording` through `stored`, or `failed`/`deleted`/`missing`.
|
|
3362
|
+
*/
|
|
2822
3363
|
type RecordingState = 'init' | 'recording' | 'failed' | 'stopped' | 'stored' | 'deleted' | 'missing';
|
|
3364
|
+
/**
|
|
3365
|
+
* A recording's editable metadata.
|
|
3366
|
+
*/
|
|
2823
3367
|
type RecordingUpdateBody = {
|
|
2824
3368
|
/**
|
|
2825
3369
|
* A List of Tags describing an Object
|
|
@@ -2934,8 +3478,17 @@ type RestCreateAgent = {
|
|
|
2934
3478
|
state?: AgentLineStatus;
|
|
2935
3479
|
presence?: AgentPresence;
|
|
2936
3480
|
status?: AgentStatus;
|
|
3481
|
+
/**
|
|
3482
|
+
* The agent's current activity.
|
|
3483
|
+
*/
|
|
2937
3484
|
activity?: string;
|
|
3485
|
+
/**
|
|
3486
|
+
* Human-readable status label for display.
|
|
3487
|
+
*/
|
|
2938
3488
|
display_status?: string;
|
|
3489
|
+
/**
|
|
3490
|
+
* Whether the agent is currently available to take calls.
|
|
3491
|
+
*/
|
|
2939
3492
|
available?: boolean;
|
|
2940
3493
|
/**
|
|
2941
3494
|
* A List of Tags describing an Object
|
|
@@ -3021,13 +3574,16 @@ type RestCreateGlobalAutomationEmbeddedEvent = {
|
|
|
3021
3574
|
event?: GlobalAutomationEvent;
|
|
3022
3575
|
};
|
|
3023
3576
|
type RestCreateLocalAutomation = RestCreateBaseAutomation;
|
|
3577
|
+
/**
|
|
3578
|
+
* Request body to create a phonebook entry.
|
|
3579
|
+
*/
|
|
3024
3580
|
type RestCreatePhonebookEntry = {
|
|
3025
3581
|
/**
|
|
3026
|
-
* A
|
|
3582
|
+
* A label for the phonebook entry (unique per customer).
|
|
3027
3583
|
*/
|
|
3028
3584
|
label: string;
|
|
3029
3585
|
/**
|
|
3030
|
-
* The
|
|
3586
|
+
* The telephone number, in E.164 format.
|
|
3031
3587
|
*/
|
|
3032
3588
|
number: string;
|
|
3033
3589
|
/**
|
|
@@ -3058,20 +3614,35 @@ type RestCreateQueueSelection = {
|
|
|
3058
3614
|
tags?: Array<QueueSelectionTag>;
|
|
3059
3615
|
agents?: Array<QueueSelectionAgent>;
|
|
3060
3616
|
};
|
|
3617
|
+
/**
|
|
3618
|
+
* Request body to route a number to a voice application.
|
|
3619
|
+
*/
|
|
3061
3620
|
type RestCreateRouting = {
|
|
3062
3621
|
application: RestCreateRoutingApplication;
|
|
3063
|
-
number:
|
|
3622
|
+
number: RestCreateRoutingNumber;
|
|
3064
3623
|
/**
|
|
3065
3624
|
* A List of Tags describing an Object
|
|
3066
3625
|
*/
|
|
3067
3626
|
tags?: Array<Tag>;
|
|
3068
3627
|
};
|
|
3628
|
+
/**
|
|
3629
|
+
* The voice application the number routes to (by id).
|
|
3630
|
+
*/
|
|
3069
3631
|
type RestCreateRoutingApplication = {
|
|
3070
3632
|
/**
|
|
3071
3633
|
* The unique Identifier (UUID) of the object
|
|
3072
3634
|
*/
|
|
3073
3635
|
id?: string;
|
|
3074
3636
|
};
|
|
3637
|
+
/**
|
|
3638
|
+
* The phone number being routed (by id).
|
|
3639
|
+
*/
|
|
3640
|
+
type RestCreateRoutingNumber = {
|
|
3641
|
+
/**
|
|
3642
|
+
* The unique Identifier (UUID) of the object
|
|
3643
|
+
*/
|
|
3644
|
+
id?: string;
|
|
3645
|
+
};
|
|
3075
3646
|
type RestCreateTrigger = {
|
|
3076
3647
|
name: string;
|
|
3077
3648
|
type: TriggerType;
|
|
@@ -3109,8 +3680,17 @@ type RestUpdateAgent = {
|
|
|
3109
3680
|
state?: AgentLineStatus;
|
|
3110
3681
|
presence?: AgentPresence;
|
|
3111
3682
|
status?: AgentStatus;
|
|
3683
|
+
/**
|
|
3684
|
+
* The agent's current activity.
|
|
3685
|
+
*/
|
|
3112
3686
|
activity?: string;
|
|
3687
|
+
/**
|
|
3688
|
+
* Human-readable status label for display.
|
|
3689
|
+
*/
|
|
3113
3690
|
display_status?: string;
|
|
3691
|
+
/**
|
|
3692
|
+
* Whether the agent is currently available to take calls.
|
|
3693
|
+
*/
|
|
3114
3694
|
available?: boolean;
|
|
3115
3695
|
/**
|
|
3116
3696
|
* A List of Tags describing an Object
|
|
@@ -3196,13 +3776,16 @@ type RestUpdateGlobalAutomationEmbeddedEvent = {
|
|
|
3196
3776
|
event?: GlobalAutomationEvent;
|
|
3197
3777
|
};
|
|
3198
3778
|
type RestUpdateLocalAutomation = RestUpdateBaseAutomation;
|
|
3779
|
+
/**
|
|
3780
|
+
* Request body to update a phonebook entry.
|
|
3781
|
+
*/
|
|
3199
3782
|
type RestUpdatePhonebookEntry = {
|
|
3200
3783
|
/**
|
|
3201
|
-
* A
|
|
3784
|
+
* A label for the phonebook entry (unique per customer).
|
|
3202
3785
|
*/
|
|
3203
3786
|
label?: string;
|
|
3204
3787
|
/**
|
|
3205
|
-
* The
|
|
3788
|
+
* The telephone number, in E.164 format.
|
|
3206
3789
|
*/
|
|
3207
3790
|
number?: string;
|
|
3208
3791
|
/**
|
|
@@ -3210,9 +3793,21 @@ type RestUpdatePhonebookEntry = {
|
|
|
3210
3793
|
*/
|
|
3211
3794
|
tags?: Array<Tag>;
|
|
3212
3795
|
};
|
|
3796
|
+
/**
|
|
3797
|
+
* Request body to update a prompt.
|
|
3798
|
+
*/
|
|
3213
3799
|
type RestUpdatePrompt = {
|
|
3800
|
+
/**
|
|
3801
|
+
* The prompt's label (unique per customer).
|
|
3802
|
+
*/
|
|
3214
3803
|
label?: string;
|
|
3804
|
+
/**
|
|
3805
|
+
* For text-to-speech prompts, the text rendered to audio.
|
|
3806
|
+
*/
|
|
3215
3807
|
text?: string;
|
|
3808
|
+
/**
|
|
3809
|
+
* The prompt's language (BCP-47/ISO code).
|
|
3810
|
+
*/
|
|
3216
3811
|
locale?: string;
|
|
3217
3812
|
/**
|
|
3218
3813
|
* Whether this Prompt is a Default-Prompt
|
|
@@ -3259,9 +3854,12 @@ type RestUpdateQueueSelection = {
|
|
|
3259
3854
|
tags?: Array<QueueSelectionTag>;
|
|
3260
3855
|
agents?: Array<QueueSelectionAgent>;
|
|
3261
3856
|
};
|
|
3857
|
+
/**
|
|
3858
|
+
* Request body to update a routing.
|
|
3859
|
+
*/
|
|
3262
3860
|
type RestUpdateRouting = {
|
|
3263
3861
|
application?: RestCreateRoutingApplication;
|
|
3264
|
-
number?:
|
|
3862
|
+
number?: RestCreateRoutingNumber;
|
|
3265
3863
|
/**
|
|
3266
3864
|
* A List of Tags describing an Object
|
|
3267
3865
|
*/
|
|
@@ -3276,13 +3874,16 @@ type RestUpdateTrigger = {
|
|
|
3276
3874
|
*/
|
|
3277
3875
|
tags?: Array<Tag>;
|
|
3278
3876
|
};
|
|
3877
|
+
/**
|
|
3878
|
+
* A routing — maps an inbound phone number to the voice application that handles its calls.
|
|
3879
|
+
*/
|
|
3279
3880
|
type Routing = {
|
|
3280
3881
|
/**
|
|
3281
3882
|
* The unique Identifier (UUID) of the object
|
|
3282
3883
|
*/
|
|
3283
3884
|
id: string;
|
|
3284
|
-
application:
|
|
3285
|
-
number:
|
|
3885
|
+
application: RoutingApplication;
|
|
3886
|
+
number: RoutingNumber;
|
|
3286
3887
|
/**
|
|
3287
3888
|
* A List of Tags describing an Object
|
|
3288
3889
|
*/
|
|
@@ -3295,11 +3896,35 @@ type RoutingItemResponse = {
|
|
|
3295
3896
|
*/
|
|
3296
3897
|
success: boolean;
|
|
3297
3898
|
};
|
|
3899
|
+
/**
|
|
3900
|
+
* The voice application the number routes to.
|
|
3901
|
+
*/
|
|
3902
|
+
type RoutingApplication = {
|
|
3903
|
+
/**
|
|
3904
|
+
* The unique Identifier (UUID) of the object
|
|
3905
|
+
*/
|
|
3906
|
+
id?: string;
|
|
3907
|
+
};
|
|
3908
|
+
/**
|
|
3909
|
+
* The phone number being routed.
|
|
3910
|
+
*/
|
|
3911
|
+
type RoutingNumber = {
|
|
3912
|
+
/**
|
|
3913
|
+
* The unique Identifier (UUID) of the object
|
|
3914
|
+
*/
|
|
3915
|
+
id?: string;
|
|
3916
|
+
};
|
|
3917
|
+
/**
|
|
3918
|
+
* A phone number provisioned on the account, with its voice/SMS capabilities.
|
|
3919
|
+
*/
|
|
3298
3920
|
type ServiceNumber = {
|
|
3299
3921
|
/**
|
|
3300
3922
|
* The unique Identifier (UUID) of the object
|
|
3301
3923
|
*/
|
|
3302
3924
|
id: string;
|
|
3925
|
+
/**
|
|
3926
|
+
* The phone number, in E.164 format.
|
|
3927
|
+
*/
|
|
3303
3928
|
number?: string;
|
|
3304
3929
|
/**
|
|
3305
3930
|
* If SMS Capability is enabled
|
|
@@ -3321,12 +3946,24 @@ type ServiceNumberItemResponse = {
|
|
|
3321
3946
|
*/
|
|
3322
3947
|
success: boolean;
|
|
3323
3948
|
};
|
|
3949
|
+
/**
|
|
3950
|
+
* A call session with its metadata and variables.
|
|
3951
|
+
*/
|
|
3324
3952
|
type SessionResponse = {
|
|
3325
3953
|
item?: SessionResponseItem;
|
|
3326
3954
|
success?: boolean;
|
|
3327
3955
|
};
|
|
3956
|
+
/**
|
|
3957
|
+
* The call session.
|
|
3958
|
+
*/
|
|
3328
3959
|
type SessionResponseItem = {
|
|
3960
|
+
/**
|
|
3961
|
+
* The call session's uuid.
|
|
3962
|
+
*/
|
|
3329
3963
|
id?: string;
|
|
3964
|
+
/**
|
|
3965
|
+
* Whether the session is still valid (not expired).
|
|
3966
|
+
*/
|
|
3330
3967
|
valid?: boolean;
|
|
3331
3968
|
/**
|
|
3332
3969
|
* When the session was created
|
|
@@ -3386,71 +4023,212 @@ type SettingItemResponse = {
|
|
|
3386
4023
|
item: Setting;
|
|
3387
4024
|
success: boolean;
|
|
3388
4025
|
};
|
|
4026
|
+
/**
|
|
4027
|
+
* The app-scope `agent.status` settings.
|
|
4028
|
+
*/
|
|
3389
4029
|
type SettingsAppAgentStatus = {
|
|
4030
|
+
/**
|
|
4031
|
+
* Whether status-based agent selection is enabled.
|
|
4032
|
+
*/
|
|
3390
4033
|
selectionEnabled: boolean;
|
|
3391
4034
|
};
|
|
4035
|
+
/**
|
|
4036
|
+
* The app-scope `conversations` settings.
|
|
4037
|
+
*/
|
|
3392
4038
|
type SettingsAppConversations = {
|
|
4039
|
+
/**
|
|
4040
|
+
* Which conversations an agent may see — their own, their group's, or all.
|
|
4041
|
+
*/
|
|
3393
4042
|
conversationScope: 'OWN' | 'GROUP' | 'ALL';
|
|
4043
|
+
/**
|
|
4044
|
+
* Automatically close a conversation when its call ends.
|
|
4045
|
+
*/
|
|
3394
4046
|
autoClose: boolean;
|
|
3395
4047
|
};
|
|
4048
|
+
/**
|
|
4049
|
+
* The app-scope `customer.logging` settings.
|
|
4050
|
+
*/
|
|
3396
4051
|
type SettingsAppCustomerLogging = {
|
|
4052
|
+
/**
|
|
4053
|
+
* Whether customer-level request logging is enabled.
|
|
4054
|
+
*/
|
|
3397
4055
|
enabled: boolean;
|
|
3398
4056
|
};
|
|
4057
|
+
/**
|
|
4058
|
+
* The app-scope `integrations` settings.
|
|
4059
|
+
*/
|
|
3399
4060
|
type SettingsAppIntegrations = {
|
|
4061
|
+
/**
|
|
4062
|
+
* Integration that backs conversation task creation.
|
|
4063
|
+
*/
|
|
3400
4064
|
taskIntegration: string | null;
|
|
4065
|
+
/**
|
|
4066
|
+
* Action key used to create a task for a conversation.
|
|
4067
|
+
*/
|
|
3401
4068
|
conversationTaskKey: string | null;
|
|
4069
|
+
/**
|
|
4070
|
+
* Integration that backs agent scripting.
|
|
4071
|
+
*/
|
|
3402
4072
|
scriptingIntegration: string | null;
|
|
4073
|
+
/**
|
|
4074
|
+
* Action key used to fetch a conversation script.
|
|
4075
|
+
*/
|
|
3403
4076
|
conversationScriptKey: string | null;
|
|
4077
|
+
/**
|
|
4078
|
+
* Action key used to fetch a campaign script.
|
|
4079
|
+
*/
|
|
3404
4080
|
conversationScriptCampaignKey: string | null;
|
|
3405
4081
|
};
|
|
4082
|
+
/**
|
|
4083
|
+
* The audit-scope `default` settings.
|
|
4084
|
+
*/
|
|
3406
4085
|
type SettingsAuditDefault = {
|
|
4086
|
+
/**
|
|
4087
|
+
* Whether audit logging is enabled.
|
|
4088
|
+
*/
|
|
3407
4089
|
enabled: boolean;
|
|
4090
|
+
/**
|
|
4091
|
+
* Whether audit entries are anonymized.
|
|
4092
|
+
*/
|
|
3408
4093
|
anonymized: boolean;
|
|
3409
4094
|
};
|
|
3410
4095
|
type SettingsListResponse = {
|
|
3411
4096
|
items: Array<Setting>;
|
|
3412
4097
|
success: boolean;
|
|
3413
4098
|
};
|
|
4099
|
+
/**
|
|
4100
|
+
* The retention-scope `periods` settings.
|
|
4101
|
+
*/
|
|
3414
4102
|
type SettingsRetentionPeriods = {
|
|
4103
|
+
/**
|
|
4104
|
+
* Default data retention period, in days.
|
|
4105
|
+
*/
|
|
3415
4106
|
defaultPeriod: number;
|
|
4107
|
+
/**
|
|
4108
|
+
* Retention period for recording files, in days.
|
|
4109
|
+
*/
|
|
3416
4110
|
recordingFiles: number;
|
|
4111
|
+
/**
|
|
4112
|
+
* Retention period for call records, in days.
|
|
4113
|
+
*/
|
|
3417
4114
|
calls: number;
|
|
3418
4115
|
};
|
|
4116
|
+
/**
|
|
4117
|
+
* The telephony-scope `agent.inbound` settings.
|
|
4118
|
+
*/
|
|
3419
4119
|
type SettingsTelephonyAgentInbound = {
|
|
4120
|
+
/**
|
|
4121
|
+
* Wrap-up time in seconds after an inbound call ends busy.
|
|
4122
|
+
*/
|
|
3420
4123
|
wrapUpBusy: number;
|
|
4124
|
+
/**
|
|
4125
|
+
* Wrap-up time in seconds after an inbound call ends unreachable.
|
|
4126
|
+
*/
|
|
3421
4127
|
wrapUpUnreachable: number;
|
|
4128
|
+
/**
|
|
4129
|
+
* Wrap-up time in seconds after an inbound call is declined.
|
|
4130
|
+
*/
|
|
3422
4131
|
wrapUpDeclined: number;
|
|
3423
4132
|
};
|
|
4133
|
+
/**
|
|
4134
|
+
* The telephony-scope `agent.outbound` settings.
|
|
4135
|
+
*/
|
|
3424
4136
|
type SettingsTelephonyAgentOutbound = {
|
|
4137
|
+
/**
|
|
4138
|
+
* Wrap-up time in seconds after an outbound call ends busy.
|
|
4139
|
+
*/
|
|
3425
4140
|
wrapUpBusy: number;
|
|
4141
|
+
/**
|
|
4142
|
+
* Wrap-up time in seconds after an outbound call ends unreachable.
|
|
4143
|
+
*/
|
|
3426
4144
|
wrapUpUnreachable: number;
|
|
4145
|
+
/**
|
|
4146
|
+
* Wrap-up time in seconds after an outbound call is declined.
|
|
4147
|
+
*/
|
|
3427
4148
|
wrapUpDeclined: number;
|
|
3428
4149
|
};
|
|
4150
|
+
/**
|
|
4151
|
+
* The telephony-scope `agent.recording` settings.
|
|
4152
|
+
*/
|
|
3429
4153
|
type SettingsTelephonyAgentRecording = {
|
|
4154
|
+
/**
|
|
4155
|
+
* Hide the recording controls in the agent UI.
|
|
4156
|
+
*/
|
|
3430
4157
|
hideRecordingUi: boolean;
|
|
4158
|
+
/**
|
|
4159
|
+
* Allow agents to delete recordings.
|
|
4160
|
+
*/
|
|
3431
4161
|
allowDelete: boolean;
|
|
4162
|
+
/**
|
|
4163
|
+
* Default tag applied to new recordings.
|
|
4164
|
+
*/
|
|
3432
4165
|
tag: string;
|
|
4166
|
+
/**
|
|
4167
|
+
* Tags an agent may apply to a recording.
|
|
4168
|
+
*/
|
|
3433
4169
|
availableTags: Array<string>;
|
|
4170
|
+
/**
|
|
4171
|
+
* Always record outbound calls.
|
|
4172
|
+
*/
|
|
3434
4173
|
alwaysRecordOutbound: boolean;
|
|
3435
4174
|
};
|
|
4175
|
+
/**
|
|
4176
|
+
* The telephony-scope `agent.wrapup` settings.
|
|
4177
|
+
*/
|
|
3436
4178
|
type SettingsTelephonyAgentWrapup = {
|
|
4179
|
+
/**
|
|
4180
|
+
* Allow agents to cancel wrap-up on inbound calls.
|
|
4181
|
+
*/
|
|
3437
4182
|
cancelWrapUp: boolean;
|
|
4183
|
+
/**
|
|
4184
|
+
* Allow agents to extend wrap-up on inbound calls.
|
|
4185
|
+
*/
|
|
3438
4186
|
extendWrapUp: boolean;
|
|
4187
|
+
/**
|
|
4188
|
+
* Maximum wrap-up extension for inbound calls, in seconds.
|
|
4189
|
+
*/
|
|
3439
4190
|
maxExtension: number;
|
|
4191
|
+
/**
|
|
4192
|
+
* Enable wrap-up for outbound calls.
|
|
4193
|
+
*/
|
|
3440
4194
|
enabledOutbound: boolean;
|
|
4195
|
+
/**
|
|
4196
|
+
* Allow agents to cancel wrap-up on outbound calls.
|
|
4197
|
+
*/
|
|
3441
4198
|
cancelWrapUpOutbound: boolean;
|
|
4199
|
+
/**
|
|
4200
|
+
* Allow agents to extend wrap-up on outbound calls.
|
|
4201
|
+
*/
|
|
3442
4202
|
extendWrapUpOutbound: boolean;
|
|
4203
|
+
/**
|
|
4204
|
+
* Maximum wrap-up extension for outbound calls, in seconds.
|
|
4205
|
+
*/
|
|
3443
4206
|
maxExtensionOutbound: number;
|
|
4207
|
+
/**
|
|
4208
|
+
* Default wrap-up time for outbound calls, in seconds.
|
|
4209
|
+
*/
|
|
3444
4210
|
wrapupTimeOutbound: number;
|
|
3445
4211
|
};
|
|
4212
|
+
/**
|
|
4213
|
+
* The telephony-scope `post-call` settings.
|
|
4214
|
+
*/
|
|
3446
4215
|
type SettingsTelephonyPostCall = {
|
|
3447
4216
|
/**
|
|
3448
4217
|
* The unique Identifier (UUID) of the object
|
|
3449
4218
|
*/
|
|
3450
4219
|
applicationId: string;
|
|
3451
4220
|
};
|
|
4221
|
+
/**
|
|
4222
|
+
* The ui-scope `i18n` settings.
|
|
4223
|
+
*/
|
|
3452
4224
|
type SettingsUiI18N = {
|
|
4225
|
+
/**
|
|
4226
|
+
* Default UI locale (e.g. `en`, `de`).
|
|
4227
|
+
*/
|
|
3453
4228
|
locale: string;
|
|
4229
|
+
/**
|
|
4230
|
+
* Default UI timezone (IANA name, e.g. `Europe/Berlin`).
|
|
4231
|
+
*/
|
|
3454
4232
|
timezone: string;
|
|
3455
4233
|
};
|
|
3456
4234
|
type SimpleMenuApplication = {
|
|
@@ -3495,6 +4273,9 @@ type SimpleMenuItem = {
|
|
|
3495
4273
|
key: InputReaderTerminationDigit;
|
|
3496
4274
|
application: ResourceReference;
|
|
3497
4275
|
};
|
|
4276
|
+
/**
|
|
4277
|
+
* A short message (SMS) sent or received on the account.
|
|
4278
|
+
*/
|
|
3498
4279
|
type Sms = {
|
|
3499
4280
|
/**
|
|
3500
4281
|
* The unique Identifier (UUID) of the object
|
|
@@ -3510,10 +4291,19 @@ type Sms = {
|
|
|
3510
4291
|
agentId?: string;
|
|
3511
4292
|
dateCreated: string;
|
|
3512
4293
|
type: SmsType;
|
|
4294
|
+
/**
|
|
4295
|
+
* The sender's phone number, in E.164 format.
|
|
4296
|
+
*/
|
|
3513
4297
|
from: string;
|
|
4298
|
+
/**
|
|
4299
|
+
* The recipient's phone number, in E.164 format.
|
|
4300
|
+
*/
|
|
3514
4301
|
to: string;
|
|
3515
4302
|
state: SmsState;
|
|
3516
4303
|
source: SmsSource;
|
|
4304
|
+
/**
|
|
4305
|
+
* The message body.
|
|
4306
|
+
*/
|
|
3517
4307
|
text?: string;
|
|
3518
4308
|
};
|
|
3519
4309
|
type SmsItemResponse = {
|
|
@@ -3527,16 +4317,40 @@ type SmsItemResponse = {
|
|
|
3527
4317
|
* An outbound SMS to send
|
|
3528
4318
|
*/
|
|
3529
4319
|
type SmsSendRequest = {
|
|
4320
|
+
/**
|
|
4321
|
+
* The recipient's phone number, in E.164 format.
|
|
4322
|
+
*/
|
|
3530
4323
|
to: string;
|
|
4324
|
+
/**
|
|
4325
|
+
* The sender's phone number or registered sender ID.
|
|
4326
|
+
*/
|
|
3531
4327
|
from?: string;
|
|
4328
|
+
/**
|
|
4329
|
+
* The message body.
|
|
4330
|
+
*/
|
|
3532
4331
|
text: string;
|
|
4332
|
+
/**
|
|
4333
|
+
* Optional alphanumeric sender name shown to the recipient.
|
|
4334
|
+
*/
|
|
3533
4335
|
displayAs?: string;
|
|
4336
|
+
/**
|
|
4337
|
+
* Optional session variables to seed on the resulting conversation.
|
|
4338
|
+
*/
|
|
3534
4339
|
session?: {
|
|
3535
4340
|
[key: string]: unknown;
|
|
3536
4341
|
};
|
|
3537
4342
|
};
|
|
4343
|
+
/**
|
|
4344
|
+
* How the SMS was originated.
|
|
4345
|
+
*/
|
|
3538
4346
|
type SmsSource = 'api' | 'inbound' | 'action' | 'test';
|
|
4347
|
+
/**
|
|
4348
|
+
* Delivery state of the SMS.
|
|
4349
|
+
*/
|
|
3539
4350
|
type SmsState = 'unknown' | 'queued' | 'processing' | 'failed' | 'validation_failed' | 'sent' | 'received' | 'received_transaction' | 'merged';
|
|
4351
|
+
/**
|
|
4352
|
+
* Direction of the SMS — inbound (received) or outbound (sent).
|
|
4353
|
+
*/
|
|
3540
4354
|
type SmsType = 'inbound' | 'outbound';
|
|
3541
4355
|
type SpeechToTextApplication = {
|
|
3542
4356
|
/**
|
|
@@ -3605,7 +4419,13 @@ type StoredFile = {
|
|
|
3605
4419
|
* Storage path
|
|
3606
4420
|
*/
|
|
3607
4421
|
path: string;
|
|
4422
|
+
/**
|
|
4423
|
+
* The file's name.
|
|
4424
|
+
*/
|
|
3608
4425
|
filename: string;
|
|
4426
|
+
/**
|
|
4427
|
+
* MIME content type of the file.
|
|
4428
|
+
*/
|
|
3609
4429
|
contentType?: string | null;
|
|
3610
4430
|
/**
|
|
3611
4431
|
* File size in bytes
|
|
@@ -3801,33 +4621,57 @@ type TransferApplicationUpdateBody = {
|
|
|
3801
4621
|
settings?: TransferApplicationSettings;
|
|
3802
4622
|
module: 'transfer';
|
|
3803
4623
|
};
|
|
4624
|
+
/**
|
|
4625
|
+
* A reusable named set of conditions evaluated against an event or call context; referenced by automations and routings to decide whether to fire.
|
|
4626
|
+
*/
|
|
3804
4627
|
type Trigger = {
|
|
3805
4628
|
/**
|
|
3806
4629
|
* The unique Identifier (UUID) of the object
|
|
3807
4630
|
*/
|
|
3808
4631
|
id: string;
|
|
4632
|
+
/**
|
|
4633
|
+
* The trigger's name (unique per customer).
|
|
4634
|
+
*/
|
|
3809
4635
|
name: string;
|
|
3810
4636
|
type: TriggerType;
|
|
4637
|
+
/**
|
|
4638
|
+
* The conditions evaluated, combined per the trigger's `type`.
|
|
4639
|
+
*/
|
|
3811
4640
|
conditions: Array<TriggerCondition>;
|
|
3812
4641
|
/**
|
|
3813
4642
|
* A List of Tags describing an Object
|
|
3814
4643
|
*/
|
|
3815
4644
|
tags?: Array<Tag>;
|
|
3816
4645
|
};
|
|
4646
|
+
/**
|
|
4647
|
+
* A single condition — the `operator` compares the value resolved from `expression` against `expectation`.
|
|
4648
|
+
*/
|
|
3817
4649
|
type TriggerCondition = {
|
|
3818
4650
|
/**
|
|
3819
4651
|
* The unique Identifier (UUID) of the object
|
|
3820
4652
|
*/
|
|
3821
4653
|
id?: string;
|
|
4654
|
+
/**
|
|
4655
|
+
* The variable or field whose value is evaluated.
|
|
4656
|
+
*/
|
|
3822
4657
|
expression: string;
|
|
3823
4658
|
operator: TriggerOperator;
|
|
4659
|
+
/**
|
|
4660
|
+
* The value the resolved expression is compared against.
|
|
4661
|
+
*/
|
|
3824
4662
|
expectation: string;
|
|
3825
4663
|
};
|
|
3826
4664
|
type TriggerConditionListResponse = {
|
|
3827
4665
|
items: Array<TriggerCondition>;
|
|
3828
4666
|
success?: boolean;
|
|
3829
4667
|
};
|
|
4668
|
+
/**
|
|
4669
|
+
* The full set of conditions to set on a trigger (replaces existing).
|
|
4670
|
+
*/
|
|
3830
4671
|
type TriggerConditionsRequest = {
|
|
4672
|
+
/**
|
|
4673
|
+
* The conditions to set on the trigger.
|
|
4674
|
+
*/
|
|
3831
4675
|
conditions: Array<TriggerCondition>;
|
|
3832
4676
|
};
|
|
3833
4677
|
type TriggerItemResponse = {
|
|
@@ -3837,7 +4681,13 @@ type TriggerItemResponse = {
|
|
|
3837
4681
|
*/
|
|
3838
4682
|
success: boolean;
|
|
3839
4683
|
};
|
|
4684
|
+
/**
|
|
4685
|
+
* The comparison operator applied in a trigger condition.
|
|
4686
|
+
*/
|
|
3840
4687
|
type TriggerOperator = 'EQ' | 'NEQ' | 'GT' | 'GE' | 'LT' | 'LE' | 'REGEXP' | 'LIKE' | 'GIVEN' | 'NOT_GIVEN' | 'STARTS_WITH' | 'ENDS_WITH' | 'CONTAINS' | 'NOT_CONTAINS' | 'IS_NULL' | 'IS_NOT_NULL' | 'EVALUABLE' | 'NOT_EVALUABLE';
|
|
4688
|
+
/**
|
|
4689
|
+
* How the trigger's conditions are combined — `ALL` requires every condition to match, `ANY` requires at least one.
|
|
4690
|
+
*/
|
|
3841
4691
|
type TriggerType = 'ALL' | 'ANY';
|
|
3842
4692
|
/**
|
|
3843
4693
|
* A resource that references a trigger
|
|
@@ -3877,6 +4727,9 @@ type UpdateCampaignRequest = {
|
|
|
3877
4727
|
listOrder?: CampaignListOrder;
|
|
3878
4728
|
callRatio?: number;
|
|
3879
4729
|
};
|
|
4730
|
+
/**
|
|
4731
|
+
* A key/value map of variables to set on the call session's user scope.
|
|
4732
|
+
*/
|
|
3880
4733
|
type UpdateSessionVariablesRequest = {
|
|
3881
4734
|
[key: string]: unknown;
|
|
3882
4735
|
};
|
|
@@ -4030,11 +4883,11 @@ type ListBabeldesksData = {
|
|
|
4030
4883
|
path?: never;
|
|
4031
4884
|
query?: {
|
|
4032
4885
|
/**
|
|
4033
|
-
*
|
|
4886
|
+
* 1-based page number.
|
|
4034
4887
|
*/
|
|
4035
4888
|
page?: number;
|
|
4036
4889
|
/**
|
|
4037
|
-
*
|
|
4890
|
+
* Maximum number of items to return per page.
|
|
4038
4891
|
*/
|
|
4039
4892
|
max?: number;
|
|
4040
4893
|
};
|
|
@@ -4045,11 +4898,11 @@ type ListBabeldeskWidgetsData = {
|
|
|
4045
4898
|
path?: never;
|
|
4046
4899
|
query?: {
|
|
4047
4900
|
/**
|
|
4048
|
-
*
|
|
4901
|
+
* 1-based page number.
|
|
4049
4902
|
*/
|
|
4050
4903
|
page?: number;
|
|
4051
4904
|
/**
|
|
4052
|
-
*
|
|
4905
|
+
* Maximum number of items to return per page.
|
|
4053
4906
|
*/
|
|
4054
4907
|
max?: number;
|
|
4055
4908
|
};
|
|
@@ -4060,11 +4913,11 @@ type ListBusinessHoursData = {
|
|
|
4060
4913
|
path?: never;
|
|
4061
4914
|
query?: {
|
|
4062
4915
|
/**
|
|
4063
|
-
*
|
|
4916
|
+
* 1-based page number.
|
|
4064
4917
|
*/
|
|
4065
4918
|
page?: number;
|
|
4066
4919
|
/**
|
|
4067
|
-
*
|
|
4920
|
+
* Maximum number of items to return per page.
|
|
4068
4921
|
*/
|
|
4069
4922
|
max?: number;
|
|
4070
4923
|
};
|
|
@@ -4075,11 +4928,11 @@ type ListCalendarsData = {
|
|
|
4075
4928
|
path?: never;
|
|
4076
4929
|
query?: {
|
|
4077
4930
|
/**
|
|
4078
|
-
*
|
|
4931
|
+
* 1-based page number.
|
|
4079
4932
|
*/
|
|
4080
4933
|
page?: number;
|
|
4081
4934
|
/**
|
|
4082
|
-
*
|
|
4935
|
+
* Maximum number of items to return per page.
|
|
4083
4936
|
*/
|
|
4084
4937
|
max?: number;
|
|
4085
4938
|
};
|
|
@@ -4418,11 +5271,11 @@ type ListConversationsData = {
|
|
|
4418
5271
|
path?: never;
|
|
4419
5272
|
query?: {
|
|
4420
5273
|
/**
|
|
4421
|
-
*
|
|
5274
|
+
* 1-based page number.
|
|
4422
5275
|
*/
|
|
4423
5276
|
page?: number;
|
|
4424
5277
|
/**
|
|
4425
|
-
*
|
|
5278
|
+
* Maximum number of items to return per page.
|
|
4426
5279
|
*/
|
|
4427
5280
|
max?: number;
|
|
4428
5281
|
/**
|
|
@@ -4441,11 +5294,11 @@ type ListDashboardsData = {
|
|
|
4441
5294
|
path?: never;
|
|
4442
5295
|
query?: {
|
|
4443
5296
|
/**
|
|
4444
|
-
*
|
|
5297
|
+
* 1-based page number.
|
|
4445
5298
|
*/
|
|
4446
5299
|
page?: number;
|
|
4447
5300
|
/**
|
|
4448
|
-
*
|
|
5301
|
+
* Maximum number of items to return per page.
|
|
4449
5302
|
*/
|
|
4450
5303
|
max?: number;
|
|
4451
5304
|
/**
|
|
@@ -4472,11 +5325,11 @@ type ListGlobalAutomationsData = {
|
|
|
4472
5325
|
path?: never;
|
|
4473
5326
|
query?: {
|
|
4474
5327
|
/**
|
|
4475
|
-
*
|
|
5328
|
+
* 1-based page number.
|
|
4476
5329
|
*/
|
|
4477
5330
|
page?: number;
|
|
4478
5331
|
/**
|
|
4479
|
-
*
|
|
5332
|
+
* Maximum number of items to return per page.
|
|
4480
5333
|
*/
|
|
4481
5334
|
max?: number;
|
|
4482
5335
|
};
|
|
@@ -4487,11 +5340,11 @@ type ListFilesData = {
|
|
|
4487
5340
|
path?: never;
|
|
4488
5341
|
query?: {
|
|
4489
5342
|
/**
|
|
4490
|
-
*
|
|
5343
|
+
* 1-based page number.
|
|
4491
5344
|
*/
|
|
4492
5345
|
page?: number;
|
|
4493
5346
|
/**
|
|
4494
|
-
*
|
|
5347
|
+
* Maximum number of items to return per page.
|
|
4495
5348
|
*/
|
|
4496
5349
|
max?: number;
|
|
4497
5350
|
/**
|
|
@@ -4582,11 +5435,11 @@ type ListServiceNumbersData = {
|
|
|
4582
5435
|
path?: never;
|
|
4583
5436
|
query?: {
|
|
4584
5437
|
/**
|
|
4585
|
-
*
|
|
5438
|
+
* 1-based page number.
|
|
4586
5439
|
*/
|
|
4587
5440
|
page?: number;
|
|
4588
5441
|
/**
|
|
4589
|
-
*
|
|
5442
|
+
* Maximum number of items to return per page.
|
|
4590
5443
|
*/
|
|
4591
5444
|
max?: number;
|
|
4592
5445
|
};
|
|
@@ -4628,11 +5481,11 @@ type ListOutboundLeadsData = {
|
|
|
4628
5481
|
path?: never;
|
|
4629
5482
|
query?: {
|
|
4630
5483
|
/**
|
|
4631
|
-
*
|
|
5484
|
+
* 1-based page number.
|
|
4632
5485
|
*/
|
|
4633
5486
|
page?: number;
|
|
4634
5487
|
/**
|
|
4635
|
-
*
|
|
5488
|
+
* Maximum number of items to return per page.
|
|
4636
5489
|
*/
|
|
4637
5490
|
max?: number;
|
|
4638
5491
|
/**
|
|
@@ -4651,11 +5504,11 @@ type ListPhonebookEntrysData = {
|
|
|
4651
5504
|
path?: never;
|
|
4652
5505
|
query?: {
|
|
4653
5506
|
/**
|
|
4654
|
-
*
|
|
5507
|
+
* 1-based page number.
|
|
4655
5508
|
*/
|
|
4656
5509
|
page?: number;
|
|
4657
5510
|
/**
|
|
4658
|
-
*
|
|
5511
|
+
* Maximum number of items to return per page.
|
|
4659
5512
|
*/
|
|
4660
5513
|
max?: number;
|
|
4661
5514
|
};
|
|
@@ -4666,11 +5519,11 @@ type ListPromptsData = {
|
|
|
4666
5519
|
path?: never;
|
|
4667
5520
|
query?: {
|
|
4668
5521
|
/**
|
|
4669
|
-
*
|
|
5522
|
+
* 1-based page number.
|
|
4670
5523
|
*/
|
|
4671
5524
|
page?: number;
|
|
4672
5525
|
/**
|
|
4673
|
-
*
|
|
5526
|
+
* Maximum number of items to return per page.
|
|
4674
5527
|
*/
|
|
4675
5528
|
max?: number;
|
|
4676
5529
|
};
|
|
@@ -4681,11 +5534,11 @@ type ListQueuesData = {
|
|
|
4681
5534
|
path?: never;
|
|
4682
5535
|
query?: {
|
|
4683
5536
|
/**
|
|
4684
|
-
*
|
|
5537
|
+
* 1-based page number.
|
|
4685
5538
|
*/
|
|
4686
5539
|
page?: number;
|
|
4687
5540
|
/**
|
|
4688
|
-
*
|
|
5541
|
+
* Maximum number of items to return per page.
|
|
4689
5542
|
*/
|
|
4690
5543
|
max?: number;
|
|
4691
5544
|
};
|
|
@@ -4708,11 +5561,11 @@ type ListGlobalQueueSelectionsData = {
|
|
|
4708
5561
|
*/
|
|
4709
5562
|
includeMembers?: boolean;
|
|
4710
5563
|
/**
|
|
4711
|
-
*
|
|
5564
|
+
* 1-based page number.
|
|
4712
5565
|
*/
|
|
4713
5566
|
page?: number;
|
|
4714
5567
|
/**
|
|
4715
|
-
*
|
|
5568
|
+
* Maximum number of items to return per page.
|
|
4716
5569
|
*/
|
|
4717
5570
|
max?: number;
|
|
4718
5571
|
};
|
|
@@ -4722,17 +5575,17 @@ type ListQueuedCallsData = {
|
|
|
4722
5575
|
body?: never;
|
|
4723
5576
|
path: {
|
|
4724
5577
|
/**
|
|
4725
|
-
*
|
|
5578
|
+
* The queue's uuid.
|
|
4726
5579
|
*/
|
|
4727
5580
|
queueId: string;
|
|
4728
5581
|
};
|
|
4729
5582
|
query?: {
|
|
4730
5583
|
/**
|
|
4731
|
-
*
|
|
5584
|
+
* 1-based page number.
|
|
4732
5585
|
*/
|
|
4733
5586
|
page?: number;
|
|
4734
5587
|
/**
|
|
4735
|
-
*
|
|
5588
|
+
* Maximum number of items to return per page.
|
|
4736
5589
|
*/
|
|
4737
5590
|
max?: number;
|
|
4738
5591
|
};
|
|
@@ -4743,11 +5596,11 @@ type ListRoutingsData = {
|
|
|
4743
5596
|
path?: never;
|
|
4744
5597
|
query?: {
|
|
4745
5598
|
/**
|
|
4746
|
-
*
|
|
5599
|
+
* 1-based page number.
|
|
4747
5600
|
*/
|
|
4748
5601
|
page?: number;
|
|
4749
5602
|
/**
|
|
4750
|
-
*
|
|
5603
|
+
* Maximum number of items to return per page.
|
|
4751
5604
|
*/
|
|
4752
5605
|
max?: number;
|
|
4753
5606
|
};
|
|
@@ -4758,11 +5611,11 @@ type ListSmssData = {
|
|
|
4758
5611
|
path?: never;
|
|
4759
5612
|
query?: {
|
|
4760
5613
|
/**
|
|
4761
|
-
*
|
|
5614
|
+
* 1-based page number.
|
|
4762
5615
|
*/
|
|
4763
5616
|
page?: number;
|
|
4764
5617
|
/**
|
|
4765
|
-
*
|
|
5618
|
+
* Maximum number of items to return per page.
|
|
4766
5619
|
*/
|
|
4767
5620
|
max?: number;
|
|
4768
5621
|
};
|
|
@@ -4773,11 +5626,11 @@ type ListTriggersData = {
|
|
|
4773
5626
|
path?: never;
|
|
4774
5627
|
query?: {
|
|
4775
5628
|
/**
|
|
4776
|
-
*
|
|
5629
|
+
* 1-based page number.
|
|
4777
5630
|
*/
|
|
4778
5631
|
page?: number;
|
|
4779
5632
|
/**
|
|
4780
|
-
*
|
|
5633
|
+
* Maximum number of items to return per page.
|
|
4781
5634
|
*/
|
|
4782
5635
|
max?: number;
|
|
4783
5636
|
};
|