@axova/shared 1.0.1 → 1.0.2

package/src/schemas/customer/customer-schema.ts

@@ -1,576 +0,0 @@
-import { createId } from "@paralleldrive/cuid2";
-import {
-	boolean,
-	decimal,
-	index,
-	integer,
-	jsonb,
-	pgTable,
-	text,
-	timestamp,
-	varchar,
-} from "drizzle-orm/pg-core";
-
-// Customers Table - Core customer information
-export const customers = pgTable(
-	"customers",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-
-		// Basic Info
-		userId: text("user_id").notNull().unique(), // Links to auth system
-		email: varchar("email", { length: 255 }).notNull().unique(),
-		firstName: varchar("first_name", { length: 100 }).notNull(),
-		lastName: varchar("last_name", { length: 100 }).notNull(),
-		phoneNumber: varchar("phone_number", { length: 20 }),
-		dateOfBirth: timestamp("date_of_birth", { withTimezone: true }),
-
-		// Customer Status
-		status: varchar("status", { length: 20 })
-			.notNull()
-			.default("ACTIVE")
-			.$type<"ACTIVE" | "INACTIVE" | "SUSPENDED" | "BANNED">(),
-
-		customerType: varchar("customer_type", { length: 30 })
-			.notNull()
-			.default("RETAIL")
-			.$type<"RETAIL" | "WHOLESALE" | "VIP" | "BUSINESS">(),
-
-		// Customer Source and Registration
-		registrationSource: varchar("registration_source", { length: 30 })
-			.notNull()
-			.default("ONLINE")
-			.$type<"ONLINE" | "WALK_IN" | "PHONE" | "REFERRAL" | "SOCIAL_MEDIA">(),
-
-		storeLocationId: text("store_location_id"), // For walk-in customers
-
-		// Profile Information
-		gender: varchar("gender", { length: 20 }).$type<
-			"MALE" | "FEMALE" | "OTHER" | "PREFER_NOT_TO_SAY"
-		>(),
-		profilePicture: text("profile_picture"),
-		bio: text("bio"),
-
-		// Preferences
-		preferredLanguage: varchar("preferred_language", { length: 10 })
-			.notNull()
-			.default("en"),
-		preferredCurrency: varchar("preferred_currency", { length: 3 })
-			.notNull()
-			.default("USD"),
-		timezone: varchar("timezone", { length: 50 }).notNull().default("UTC"),
-
-		// Communication Preferences
-		marketingConsent: boolean("marketing_consent").notNull().default(false),
-		emailNotifications: boolean("email_notifications").notNull().default(true),
-		smsNotifications: boolean("sms_notifications").notNull().default(false),
-		pushNotifications: boolean("push_notifications").notNull().default(true),
-
-		// Purchase Metrics
-		totalOrders: integer("total_orders").notNull().default(0),
-		totalSpent: decimal("total_spent", { precision: 12, scale: 2 })
-			.notNull()
-			.default("0.00"),
-		averageOrderValue: decimal("average_order_value", {
-			precision: 12,
-			scale: 2,
-		})
-			.notNull()
-			.default("0.00"),
-
-		// Interaction Metrics
-		totalVisits: integer("total_visits").notNull().default(0),
-		totalInteractions: integer("total_interactions").notNull().default(0),
-
-		// Tracking
-		lastActiveAt: timestamp("last_active_at", { withTimezone: true }),
-		lastOrderAt: timestamp("last_order_at", { withTimezone: true }),
-		firstOrderAt: timestamp("first_order_at", { withTimezone: true }),
-
-		// Timestamps
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		updatedAt: timestamp("updated_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		userIdIndex: index("idx_customers_user_id").on(table.userId),
-		emailIndex: index("idx_customers_email").on(table.email),
-		statusIndex: index("idx_customers_status").on(table.status),
-		typeIndex: index("idx_customers_type").on(table.customerType),
-		registrationSourceIndex: index("idx_customers_registration_source").on(
-			table.registrationSource,
-		),
-		storeLocationIndex: index("idx_customers_store_location").on(
-			table.storeLocationId,
-		),
-		lastActiveIndex: index("idx_customers_last_active").on(table.lastActiveAt),
-	}),
-);
-
-// Customer Addresses Table
-export const customerAddresses = pgTable(
-	"customer_addresses",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-
-		customerId: text("customer_id")
-			.notNull()
-			.references(() => customers.id, { onDelete: "cascade" }),
-
-		// Address Type
-		type: varchar("type", { length: 20 })
-			.notNull()
-			.$type<"BILLING" | "SHIPPING" | "BOTH">(),
-
-		// Address Details
-		label: varchar("label", { length: 50 }), // e.g., "Home", "Work", "Office"
-		firstName: varchar("first_name", { length: 100 }).notNull(),
-		lastName: varchar("last_name", { length: 100 }).notNull(),
-		company: varchar("company", { length: 100 }),
-		addressLine1: text("address_line_1").notNull(),
-		addressLine2: text("address_line_2"),
-		city: varchar("city", { length: 100 }).notNull(),
-		state: varchar("state", { length: 100 }).notNull(),
-		postalCode: varchar("postal_code", { length: 20 }).notNull(),
-		country: varchar("country", { length: 2 }).notNull(), // ISO country code
-		phoneNumber: varchar("phone_number", { length: 20 }),
-
-		// Status
-		isDefault: boolean("is_default").notNull().default(false),
-		isActive: boolean("is_active").notNull().default(true),
-
-		// Verification
-		isVerified: boolean("is_verified").notNull().default(false),
-		verifiedAt: timestamp("verified_at", { withTimezone: true }),
-
-		// Timestamps
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		updatedAt: timestamp("updated_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		customerIdIndex: index("idx_addresses_customer_id").on(table.customerId),
-		typeIndex: index("idx_addresses_type").on(table.type),
-		defaultIndex: index("idx_addresses_default").on(table.isDefault),
-		countryIndex: index("idx_addresses_country").on(table.country),
-	}),
-);
-
-// Customer Support Tickets Table
-export const customerSupportTickets = pgTable(
-	"customer_support_tickets",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-
-		customerId: text("customer_id")
-			.notNull()
-			.references(() => customers.id, { onDelete: "cascade" }),
-
-		// Ticket Details
-		ticketNumber: varchar("ticket_number", { length: 20 }).notNull().unique(),
-		subject: varchar("subject", { length: 255 }).notNull(),
-		description: text("description").notNull(),
-		category: varchar("category", { length: 50 })
-			.notNull()
-			.$type<
-				| "GENERAL_INQUIRY"
-				| "ORDER_ISSUE"
-				| "BILLING_ISSUE"
-				| "TECHNICAL_SUPPORT"
-				| "PRODUCT_QUESTION"
-				| "RETURN_REFUND"
-				| "ACCOUNT_ISSUE"
-				| "COMPLAINT"
-				| "FEATURE_REQUEST"
-			>(),
-
-		// Priority and Status
-		priority: varchar("priority", { length: 20 })
-			.notNull()
-			.default("MEDIUM")
-			.$type<"LOW" | "MEDIUM" | "HIGH" | "URGENT" | "CRITICAL">(),
-
-		status: varchar("status", { length: 20 })
-			.notNull()
-			.default("OPEN")
-			.$type<
-				"OPEN" | "IN_PROGRESS" | "PENDING_CUSTOMER" | "RESOLVED" | "CLOSED"
-			>(),
-
-		// Assignment
-		assignedTo: text("assigned_to"), // Admin/Support user ID
-		assignedAt: timestamp("assigned_at", { withTimezone: true }),
-
-		// Resolution
-		resolution: text("resolution"),
-		resolvedAt: timestamp("resolved_at", { withTimezone: true }),
-		closedAt: timestamp("closed_at", { withTimezone: true }),
-
-		// Customer Satisfaction
-		satisfactionRating: integer("satisfaction_rating"), // 1-5
-		satisfactionFeedback: text("satisfaction_feedback"),
-
-		// Metadata
-		tags: jsonb("tags").$type<string[]>().default([]),
-		metadata: jsonb("metadata").$type<Record<string, unknown>>().default({}),
-
-		// Timestamps
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		updatedAt: timestamp("updated_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		customerIdIndex: index("idx_tickets_customer_id").on(table.customerId),
-		ticketNumberIndex: index("idx_tickets_number").on(table.ticketNumber),
-		statusIndex: index("idx_tickets_status").on(table.status),
-		priorityIndex: index("idx_tickets_priority").on(table.priority),
-		categoryIndex: index("idx_tickets_category").on(table.category),
-		assignedIndex: index("idx_tickets_assigned").on(table.assignedTo),
-		createdAtIndex: index("idx_tickets_created_at").on(table.createdAt),
-	}),
-);
-
-// Customer Reviews Table
-export const customerReviews = pgTable(
-	"customer_reviews",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-
-		customerId: text("customer_id")
-			.notNull()
-			.references(() => customers.id, { onDelete: "cascade" }),
-
-		// Review Target
-		targetType: varchar("target_type", { length: 30 })
-			.notNull()
-			.$type<"PRODUCT" | "STORE" | "ORDER" | "SERVICE">(),
-		targetId: text("target_id").notNull(),
-
-		// Review Content
-		rating: integer("rating").notNull(), // 1-5
-		title: varchar("title", { length: 255 }),
-		reviewText: text("review_text"),
-		images: jsonb("images").$type<string[]>().default([]),
-
-		// Review Status
-		status: varchar("status", { length: 20 })
-			.notNull()
-			.default("PENDING")
-			.$type<"PENDING" | "APPROVED" | "REJECTED" | "FLAGGED">(),
-
-		isVerifiedPurchase: boolean("is_verified_purchase")
-			.notNull()
-			.default(false),
-
-		// Moderation
-		moderatedBy: text("moderated_by"),
-		moderatedAt: timestamp("moderated_at", { withTimezone: true }),
-		moderationNotes: text("moderation_notes"),
-
-		// Helpfulness
-		helpfulVotes: integer("helpful_votes").notNull().default(0),
-		unhelpfulVotes: integer("unhelpful_votes").notNull().default(0),
-
-		// Timestamps
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		updatedAt: timestamp("updated_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		customerIdIndex: index("idx_reviews_customer_id").on(table.customerId),
-		targetIndex: index("idx_reviews_target").on(
-			table.targetType,
-			table.targetId,
-		),
-		ratingIndex: index("idx_reviews_rating").on(table.rating),
-		statusIndex: index("idx_reviews_status").on(table.status),
-		verifiedIndex: index("idx_reviews_verified").on(table.isVerifiedPurchase),
-		createdAtIndex: index("idx_reviews_created_at").on(table.createdAt),
-	}),
-);
-
-// Customer Visit History Table
-export const customerVisitHistory = pgTable(
-	"customer_visit_history",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-
-		customerId: text("customer_id")
-			.notNull()
-			.references(() => customers.id, { onDelete: "cascade" }),
-
-		// Visit Details
-		visitType: varchar("visit_type", { length: 30 })
-			.notNull()
-			.$type<
-				| "WEBSITE"
-				| "STORE_VISIT"
-				| "PHONE_CALL"
-				| "EMAIL"
-				| "CHAT"
-				| "SOCIAL_MEDIA"
-			>(),
-
-		storeLocationId: text("store_location_id"), // For physical visits
-		sessionId: text("session_id"), // For online visits
-
-		// Visit Data
-		duration: integer("duration"), // in minutes
-		pagesViewed: integer("pages_viewed"), // for online visits
-		productsViewed: jsonb("products_viewed").$type<string[]>().default([]),
-
-		// Interaction Details
-		interactionCount: integer("interaction_count").notNull().default(0),
-		hasInteraction: boolean("has_interaction").notNull().default(false),
-
-		// Visit Outcome
-		outcome: varchar("outcome", { length: 30 }).$type<
-			"BROWSING" | "INQUIRY" | "PURCHASE" | "SUPPORT" | "COMPLAINT" | "RETURN"
-		>(),
-
-		// Notes and Context
-		notes: text("notes"),
-		metadata: jsonb("metadata").$type<Record<string, unknown>>().default({}),
-
-		// Timestamps
-		visitStartAt: timestamp("visit_start_at", { withTimezone: true }).notNull(),
-		visitEndAt: timestamp("visit_end_at", { withTimezone: true }),
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		customerIdIndex: index("idx_visits_customer_id").on(table.customerId),
-		visitTypeIndex: index("idx_visits_type").on(table.visitType),
-		storeLocationIndex: index("idx_visits_store_location").on(
-			table.storeLocationId,
-		),
-		visitDateIndex: index("idx_visits_date").on(table.visitStartAt),
-		outcomeIndex: index("idx_visits_outcome").on(table.outcome),
-	}),
-);
-
-// Customer Interaction History Table
-export const customerInteractionHistory = pgTable(
-	"customer_interaction_history",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-
-		customerId: text("customer_id")
-			.notNull()
-			.references(() => customers.id, { onDelete: "cascade" }),
-
-		visitId: text("visit_id").references(() => customerVisitHistory.id, {
-			onDelete: "cascade",
-		}),
-
-		// Interaction Details
-		interactionType: varchar("interaction_type", { length: 30 })
-			.notNull()
-			.$type<
-				| "PRODUCT_VIEW"
-				| "PRODUCT_INQUIRY"
-				| "ADD_TO_CART"
-				| "WISHLIST_ADD"
-				| "SEARCH"
-				| "FILTER_USE"
-				| "SUPPORT_REQUEST"
-				| "COMPLAINT"
-				| "FEEDBACK"
-				| "NEWSLETTER_SIGNUP"
-			>(),
-
-		// Target Information
-		targetType: varchar("target_type", { length: 30 }).$type<
-			"PRODUCT" | "CATEGORY" | "BRAND" | "PAGE" | "FEATURE" | "SUPPORT"
-		>(),
-		targetId: text("target_id"),
-
-		// Interaction Data
-		interactionData: jsonb("interaction_data")
-			.$type<Record<string, unknown>>()
-			.default({}),
-
-		// Staff/Agent Information (for in-store or assisted interactions)
-		staffId: text("staff_id"),
-		staffName: varchar("staff_name", { length: 100 }),
-
-		// Context
-		description: text("description"),
-		outcome: varchar("outcome", { length: 30 }).$type<
-			"POSITIVE" | "NEUTRAL" | "NEGATIVE" | "UNRESOLVED" | "COMPLETED"
-		>(),
-
-		// Timestamps
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		customerIdIndex: index("idx_interactions_customer_id").on(table.customerId),
-		visitIdIndex: index("idx_interactions_visit_id").on(table.visitId),
-		interactionTypeIndex: index("idx_interactions_type").on(
-			table.interactionType,
-		),
-		targetIndex: index("idx_interactions_target").on(
-			table.targetType,
-			table.targetId,
-		),
-		staffIndex: index("idx_interactions_staff").on(table.staffId),
-		createdAtIndex: index("idx_interactions_created_at").on(table.createdAt),
-	}),
-);
-
-// Customer Notes Table
-export const customerNotes = pgTable(
-	"customer_notes",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-
-		customerId: text("customer_id")
-			.notNull()
-			.references(() => customers.id, { onDelete: "cascade" }),
-
-		// Note Details
-		noteType: varchar("note_type", { length: 30 })
-			.notNull()
-			.$type<
-				| "GENERAL"
-				| "PREFERENCE"
-				| "COMPLAINT"
-				| "COMPLIMENT"
-				| "SPECIAL_REQUEST"
-				| "VIP_NOTE"
-				| "ALERT"
-				| "FOLLOW_UP"
-			>(),
-
-		title: varchar("title", { length: 255 }),
-		content: text("content").notNull(),
-
-		// Priority and Visibility
-		priority: varchar("priority", { length: 20 })
-			.notNull()
-			.default("NORMAL")
-			.$type<"LOW" | "NORMAL" | "HIGH" | "URGENT">(),
-
-		isVisible: boolean("is_visible").notNull().default(true),
-		isAlert: boolean("is_alert").notNull().default(false),
-
-		// Staff Information
-		createdBy: text("created_by").notNull(), // Staff/user ID
-		createdByName: varchar("created_by_name", { length: 100 }).notNull(),
-
-		// Context
-		relatedOrderId: text("related_order_id"),
-		relatedTicketId: text("related_ticket_id"),
-
-		// Follow-up
-		followUpRequired: boolean("follow_up_required").notNull().default(false),
-		followUpDate: timestamp("follow_up_date", { withTimezone: true }),
-		followUpCompleted: boolean("follow_up_completed").notNull().default(false),
-
-		// Timestamps
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		updatedAt: timestamp("updated_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		customerIdIndex: index("idx_notes_customer_id").on(table.customerId),
-		noteTypeIndex: index("idx_notes_type").on(table.noteType),
-		priorityIndex: index("idx_notes_priority").on(table.priority),
-		alertIndex: index("idx_notes_alert").on(table.isAlert),
-		followUpIndex: index("idx_notes_follow_up").on(
-			table.followUpRequired,
-			table.followUpDate,
-		),
-		createdByIndex: index("idx_notes_created_by").on(table.createdBy),
-	}),
-);
-
-// Customer Preferences Table
-export const customerPreferences = pgTable(
-	"customer_preferences",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-
-		customerId: text("customer_id")
-			.notNull()
-			.references(() => customers.id, { onDelete: "cascade" })
-			.unique(),
-
-		// Shopping Preferences
-		preferredCategories: jsonb("preferred_categories")
-			.$type<string[]>()
-			.default([]),
-		preferredBrands: jsonb("preferred_brands").$type<string[]>().default([]),
-		priceRange: jsonb("price_range")
-			.$type<{ min?: number; max?: number }>()
-			.default({}),
-
-		// Notification Preferences
-		emailMarketing: boolean("email_marketing").notNull().default(false),
-		smsMarketing: boolean("sms_marketing").notNull().default(false),
-		pushMarketing: boolean("push_marketing").notNull().default(false),
-		orderUpdates: boolean("order_updates").notNull().default(true),
-		productRecommendations: boolean("product_recommendations")
-			.notNull()
-			.default(true),
-		priceDropAlerts: boolean("price_drop_alerts").notNull().default(false),
-		backInStockAlerts: boolean("back_in_stock_alerts").notNull().default(false),
-
-		// Privacy Preferences
-		dataSharing: boolean("data_sharing").notNull().default(false),
-		analyticsTracking: boolean("analytics_tracking").notNull().default(true),
-		personalizedExperience: boolean("personalized_experience")
-			.notNull()
-			.default(true),
-
-		// Custom Preferences
-		customPreferences: jsonb("custom_preferences")
-			.$type<Record<string, unknown>>()
-			.default({}),
-
-		// Timestamps
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		updatedAt: timestamp("updated_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		customerIdIndex: index("idx_preferences_customer_id").on(table.customerId),
-	}),
-);