@axova/shared 1.0.0 → 1.0.2

package/src/schemas/compliance/compliance-schema.ts

@@ -1,927 +0,0 @@
-import { createId } from "@paralleldrive/cuid2";
-import { relations } from "drizzle-orm";
-import {
-	boolean,
-	decimal,
-	index,
-	integer,
-	jsonb,
-	pgTable,
-	text,
-	timestamp,
-	unique,
-	varchar,
-} from "drizzle-orm/pg-core";
-
-// Store Compliance Table - Enhanced
-export const storeCompliance = pgTable(
-	"store_compliance",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-		storeId: text("store_id").notNull().unique(),
-
-		// Verification & Compliance Status
-		isVerified: boolean("is_verified").notNull().default(false),
-		isFeatureStore: boolean("is_feature_store").notNull().default(false),
-		verificationStatus: varchar("verification_status", { length: 50 })
-			.notNull()
-			.default("STANDARD")
-			.$type<
-				"STANDARD" | "VERIFIED" | "PREMIUM_VERIFIED" | "ENTERPRISE_VERIFIED"
-			>(),
-
-		// Verification Details
-		verificationLevel: varchar("verification_level", { length: 30 })
-			.$type<"BASIC" | "ENHANCED" | "PREMIUM" | "ENTERPRISE">()
-			.default("BASIC"),
-		verificationBadges: jsonb("verification_badges")
-			.$type<string[]>()
-			.default([]),
-		verifiedAt: timestamp("verified_at", { withTimezone: true }),
-		verificationExpiry: timestamp("verification_expiry", {
-			withTimezone: true,
-		}),
-
-		// Store Status
-		isBanned: boolean("is_banned").notNull().default(false),
-		isSuspended: boolean("is_suspended").notNull().default(false),
-		isUnderReview: boolean("is_under_review").notNull().default(false),
-
-		// Ban/Suspension Details
-		banReason: text("ban_reason"),
-		banLevel: varchar("ban_level", { length: 20 }).$type<
-			"TEMPORARY" | "PERMANENT" | "CONDITIONAL"
-		>(),
-		banStartDate: timestamp("ban_start_date", { withTimezone: true }),
-		banEndDate: timestamp("ban_end_date", { withTimezone: true }),
-
-		suspensionReason: text("suspension_reason"),
-		suspensionLevel: varchar("suspension_level", { length: 20 }).$type<
-			"PARTIAL" | "FULL" | "PAYMENT_ONLY" | "LISTING_ONLY"
-		>(),
-		suspensionStartDate: timestamp("suspension_start_date", {
-			withTimezone: true,
-		}),
-		suspensionEndDate: timestamp("suspension_end_date", { withTimezone: true }),
-
-		// Compliance Metrics
-		warningCount: integer("warning_count").notNull().default(0),
-		violationCount: integer("violation_count").notNull().default(0),
-		appealCount: integer("appeal_count").notNull().default(0),
-		successfulAppealCount: integer("successful_appeal_count")
-			.notNull()
-			.default(0),
-
-		lastWarningDate: timestamp("last_warning_date", { withTimezone: true }),
-		lastViolationDate: timestamp("last_violation_date", { withTimezone: true }),
-
-		// Compliance Score (0-100)
-		complianceScore: integer("compliance_score").default(100),
-		riskLevel: varchar("risk_level", { length: 20 })
-			.$type<"LOW" | "MEDIUM" | "HIGH" | "CRITICAL">()
-			.default("LOW"),
-
-		// Trust and Safety
-		trustScore: decimal("trust_score", { precision: 5, scale: 2 }).default(
-			"100.00",
-		),
-		safetyRating: varchar("safety_rating", { length: 10 })
-			.$type<"A+" | "A" | "B" | "C" | "D" | "F">()
-			.default("A"),
-
-		// Review and Monitoring
-		nextReviewDate: timestamp("next_review_date", { withTimezone: true }),
-		reviewFrequency: varchar("review_frequency", { length: 20 })
-			.$type<"WEEKLY" | "MONTHLY" | "QUARTERLY" | "ANNUALLY" | "ON_DEMAND">()
-			.default("QUARTERLY"),
-
-		monitoringLevel: varchar("monitoring_level", { length: 20 })
-			.$type<"STANDARD" | "ENHANCED" | "INTENSIVE" | "MANUAL_ONLY">()
-			.default("STANDARD"),
-
-		// Compliance Flags
-		flags: jsonb("flags")
-			.$type<{
-				highRisk?: boolean;
-				repeatOffender?: boolean;
-				escalated?: boolean;
-				whitelisted?: boolean;
-				blacklisted?: boolean;
-				underInvestigation?: boolean;
-				requiresManualReview?: boolean;
-				autoModerationDisabled?: boolean;
-			}>()
-			.default({}),
-
-		// Return and Refund Settings
-		returnSettings: jsonb("return_settings")
-			.$type<{
-				returnWindow: number; // days
-				returnReasons: string[];
-				returnInstructions: string;
-				returnShippingPolicy: string;
-				restockingFee?: number;
-				returnConditions?: string[];
-				exchangePolicy?: string;
-				digitalReturnPolicy?: string;
-			}>()
-			.default({
-				returnWindow: 30,
-				returnReasons: [],
-				returnInstructions: "",
-				returnShippingPolicy: "",
-			}),
-
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		updatedAt: timestamp("updated_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		storeIdIndex: index("idx_compliance_store_id").on(table.storeId),
-		verificationStatusIndex: index("idx_compliance_verification_status").on(
-			table.verificationStatus,
-		),
-		complianceScoreIndex: index("idx_compliance_score").on(
-			table.complianceScore,
-		),
-		riskLevelIndex: index("idx_compliance_risk_level").on(table.riskLevel),
-
-		// Status monitoring indexes
-		bannedStoresIndex: index("idx_compliance_banned").on(
-			table.isBanned,
-			table.banEndDate,
-		),
-		suspendedStoresIndex: index("idx_compliance_suspended").on(
-			table.isSuspended,
-			table.suspensionEndDate,
-		),
-		underReviewIndex: index("idx_compliance_under_review").on(
-			table.isUnderReview,
-		),
-
-		// Review workflow indexes
-		nextReviewIndex: index("idx_compliance_next_review").on(
-			table.nextReviewDate,
-			table.reviewFrequency,
-		),
-		monitoringIndex: index("idx_compliance_monitoring").on(
-			table.monitoringLevel,
-			table.riskLevel,
-		),
-	}),
-);
-
-// Compliance Violations Table - Enhanced
-export const complianceViolations = pgTable(
-	"compliance_violations",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-		storeId: text("store_id").notNull(),
-
-		// Violation Classification
-		violationType: varchar("violation_type", { length: 50 })
-			.notNull()
-			.$type<
-				| "CONTENT_VIOLATION"
-				| "POLICY_VIOLATION"
-				| "BEHAVIOR_VIOLATION"
-				| "PAYMENT_VIOLATION"
-				| "TECHNICAL_VIOLATION"
-				| "LEGAL_VIOLATION"
-			>(),
-
-		violationCategory: varchar("violation_category", { length: 50 }).$type<
-			| "PROHIBITED_CONTENT"
-			| "MISLEADING_INFO"
-			| "COPYRIGHT"
-			| "TRADEMARK"
-			| "FRAUD"
-			| "SPAM"
-			| "HARASSMENT"
-			| "PRIVACY"
-			| "SAFETY"
-			| "OTHER"
-		>(),
-
-		severity: varchar("severity", { length: 20 })
-			.notNull()
-			.$type<"LOW" | "MEDIUM" | "HIGH" | "CRITICAL" | "URGENT">(),
-
-		priority: varchar("priority", { length: 20 })
-			.notNull()
-			.default("NORMAL")
-			.$type<"LOW" | "NORMAL" | "HIGH" | "URGENT" | "EMERGENCY">(),
-
-		// Violation Details
-		title: varchar("title", { length: 255 }).notNull(),
-		description: text("description").notNull(),
-		context: text("context"), // Additional context about where/how violation occurred
-
-		// Evidence and Documentation
-		evidence: jsonb("evidence").$type<{
-			screenshots?: string[];
-			urls?: string[];
-			reportedContent?: string;
-			systemLogs?: Record<string, unknown>;
-			userReports?: Array<{
-				reporterId: string;
-				reason: string;
-				timestamp: string;
-				evidence?: string;
-			}>;
-			additionalData?: Record<string, unknown>;
-		}>(),
-
-		// Detection Information
-		detectedBy: varchar("detected_by", { length: 50 })
-			.notNull()
-			.$type<
-				| "SYSTEM"
-				| "AI_MODERATION"
-				| "USER_REPORT"
-				| "ADMIN_REVIEW"
-				| "AUTOMATED_SCAN"
-				| "COMPLIANCE_AUDIT"
-			>(),
-
-		detectorId: text("detector_id"), // ID of the user, system, or AI that detected it
-		detectionMethod: varchar("detection_method", { length: 50 }).$type<
-			| "KEYWORD_FILTER"
-			| "IMAGE_RECOGNITION"
-			| "PATTERN_ANALYSIS"
-			| "USER_REPORT"
-			| "MANUAL_REVIEW"
-			| "AUTOMATED_RULE"
-		>(),
-
-		detectionConfidence: decimal("detection_confidence", {
-			precision: 5,
-			scale: 2,
-		}), // 0-100%
-
-		// Processing Status
-		status: varchar("status", { length: 20 })
-			.notNull()
-			.default("PENDING")
-			.$type<
-				| "PENDING"
-				| "UNDER_REVIEW"
-				| "ESCALATED"
-				| "RESOLVED"
-				| "DISMISSED"
-				| "APPEALED"
-				| "CLOSED"
-			>(),
-
-		// Actions and Resolution
-		actionTaken: varchar("action_taken", { length: 50 }).$type<
-			| "NONE"
-			| "WARNING"
-			| "CONTENT_REMOVAL"
-			| "LISTING_SUSPENSION"
-			| "ACCOUNT_SUSPENSION"
-			| "ACCOUNT_BAN"
-			| "FINE"
-			| "EDUCATION_REQUIRED"
-		>(),
-
-		autoActionApplied: boolean("auto_action_applied").notNull().default(false),
-		requiresManualReview: boolean("requires_manual_review")
-			.notNull()
-			.default(false),
-
-		// Resolution Details
-		resolvedBy: text("resolved_by"),
-		resolvedAt: timestamp("resolved_at", { withTimezone: true }),
-		resolutionNotes: text("resolution_notes"),
-		resolutionType: varchar("resolution_type", { length: 30 }).$type<
-			"AUTOMATED" | "MANUAL" | "ESCALATED" | "APPEALED" | "ADMIN_OVERRIDE"
-		>(),
-
-		// Impact Assessment
-		impactScore: integer("impact_score").default(1), // 1-10 scale
-		affectedUsers: integer("affected_users").default(0),
-		businessImpact: varchar("business_impact", { length: 20 }).$type<
-			"MINIMAL" | "LOW" | "MODERATE" | "HIGH" | "SEVERE"
-		>(),
-
-		// Follow-up and Monitoring
-		followUpRequired: boolean("follow_up_required").notNull().default(false),
-		followUpDate: timestamp("follow_up_date", { withTimezone: true }),
-		monitoringPeriod: integer("monitoring_period"), // days
-
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		updatedAt: timestamp("updated_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		storeIdIndex: index("idx_violations_store_id").on(table.storeId),
-		statusIndex: index("idx_violations_status").on(table.status),
-		severityIndex: index("idx_violations_severity").on(table.severity),
-		detectedByIndex: index("idx_violations_detected_by").on(table.detectedBy),
-
-		// Workflow indexes
-		pendingReviewIndex: index("idx_violations_pending_review").on(
-			table.status,
-			table.requiresManualReview,
-		),
-
-		// Performance monitoring indexes
-		violationTypeIndex: index("idx_violations_type_category").on(
-			table.violationType,
-			table.violationCategory,
-		),
-
-		// Resolution tracking indexes
-		resolutionWorkflowIndex: index("idx_violations_resolution").on(
-			table.status,
-			table.resolvedAt,
-		),
-
-		// Follow-up indexes
-		followUpIndex: index("idx_violations_follow_up").on(
-			table.followUpRequired,
-			table.followUpDate,
-		),
-	}),
-);
-
-// Compliance Actions History - Enhanced
-export const complianceActions = pgTable(
-	"compliance_actions",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-		storeId: text("store_id").notNull(),
-		violationId: text("violation_id").references(() => complianceViolations.id),
-
-		// Action Classification
-		actionType: varchar("action_type", { length: 50 })
-			.notNull()
-			.$type<
-				| "WARNING"
-				| "CONTENT_REMOVAL"
-				| "LISTING_SUSPENSION"
-				| "ACCOUNT_SUSPENSION"
-				| "ACCOUNT_BAN"
-				| "ACCOUNT_UNBAN"
-				| "VERIFICATION"
-				| "FINE"
-				| "EDUCATION_MANDATE"
-				| "MONITORING_INCREASE"
-				| "FEATURE_RESTRICTION"
-			>(),
-
-		actionCategory: varchar("action_category", { length: 30 }).$type<
-			"PREVENTIVE" | "CORRECTIVE" | "PUNITIVE" | "EDUCATIONAL" | "MONITORING"
-		>(),
-
-		severity: varchar("severity", { length: 20 })
-			.notNull()
-			.$type<"MINOR" | "MODERATE" | "MAJOR" | "SEVERE" | "CRITICAL">(),
-
-		// Action Details
-		reason: text("reason").notNull(),
-		description: text("description"),
-		justification: text("justification"),
-
-		// Duration and Scope
-		duration: integer("duration"), // Duration in hours for temporary actions
-		durationType: varchar("duration_type", { length: 20 }).$type<
-			"TEMPORARY" | "PERMANENT" | "CONDITIONAL" | "UNTIL_COMPLIANCE"
-		>(),
-
-		scope: jsonb("scope").$type<{
-			affectedFeatures?: string[];
-			affectedRegions?: string[];
-			affectedProducts?: string[];
-			limitations?: string[];
-		}>(),
-
-		// Execution Details
-		performedBy: text("performed_by").notNull(),
-		performedByType: varchar("performed_by_type", { length: 20 })
-			.notNull()
-			.$type<
-				| "SYSTEM"
-				| "AI_MODERATION"
-				| "ADMIN"
-				| "COMPLIANCE_TEAM"
-				| "LEGAL_TEAM"
-				| "ESCALATION_TEAM"
-			>(),
-
-		isAutomated: boolean("is_automated").notNull().default(false),
-		automationRule: text("automation_rule"), // Reference to the automation rule used
-
-		// Impact and Effectiveness
-		impactLevel: varchar("impact_level", { length: 20 }).$type<
-			"LOW" | "MEDIUM" | "HIGH" | "BUSINESS_CRITICAL"
-		>(),
-
-		effectiveness: varchar("effectiveness", { length: 20 }).$type<
-			| "PENDING"
-			| "EFFECTIVE"
-			| "PARTIALLY_EFFECTIVE"
-			| "INEFFECTIVE"
-			| "REQUIRES_ESCALATION"
-		>(),
-
-		// Additional Data and Context
-		additionalData: jsonb("additional_data").$type<{
-			originalValues?: Record<string, unknown>;
-			configurationChanges?: Record<string, unknown>;
-			systemParameters?: Record<string, unknown>;
-			businessMetrics?: Record<string, unknown>;
-		}>(),
-
-		notes: text("notes"),
-		internalNotes: text("internal_notes"), // Not visible to store owner
-
-		// Review and Approval
-		requiresApproval: boolean("requires_approval").notNull().default(false),
-		approvedBy: text("approved_by"),
-		approvedAt: timestamp("approved_at", { withTimezone: true }),
-		approvalNotes: text("approval_notes"),
-
-		// Execution Tracking
-		executedAt: timestamp("executed_at", { withTimezone: true }),
-		executionStatus: varchar("execution_status", { length: 20 })
-			.notNull()
-			.default("PENDING")
-			.$type<
-				| "PENDING"
-				| "IN_PROGRESS"
-				| "COMPLETED"
-				| "FAILED"
-				| "CANCELLED"
-				| "REVERSED"
-			>(),
-
-		executionNotes: text("execution_notes"),
-
-		// Reversal and Appeals
-		isReversible: boolean("is_reversible").notNull().default(true),
-		reversedBy: text("reversed_by"),
-		reversedAt: timestamp("reversed_at", { withTimezone: true }),
-		reversalReason: text("reversal_reason"),
-
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		updatedAt: timestamp("updated_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		storeIdIndex: index("idx_actions_store_id").on(table.storeId),
-		actionTypeIndex: index("idx_actions_type").on(table.actionType),
-		violationIdIndex: index("idx_actions_violation_id").on(table.violationId),
-
-		// Workflow indexes
-		approvalWorkflowIndex: index("idx_actions_approval_workflow").on(
-			table.requiresApproval,
-			table.approvedAt,
-		),
-
-		executionStatusIndex: index("idx_actions_execution_status").on(
-			table.executionStatus,
-			table.executedAt,
-		),
-
-		// Performance tracking indexes
-		automationIndex: index("idx_actions_automation").on(
-			table.isAutomated,
-			table.actionType,
-		),
-
-		effectivenessIndex: index("idx_actions_effectiveness").on(
-			table.effectiveness,
-			table.impactLevel,
-		),
-	}),
-);
-
-// Store Policies Table - Enhanced
-export const storePolicies = pgTable(
-	"store_policies",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-		storeId: text("store_id").notNull(),
-
-		// Policy Classification
-		policyType: varchar("policy_type", { length: 50 })
-			.notNull()
-			.$type<
-				| "RETURN_POLICY"
-				| "REFUND_POLICY"
-				| "TERMS_OF_SERVICE"
-				| "PRIVACY_POLICY"
-				| "SHIPPING_POLICY"
-				| "WARRANTY_POLICY"
-				| "CANCELLATION_POLICY"
-				| "DISPUTE_RESOLUTION"
-				| "DATA_PROTECTION"
-				| "COOKIE_POLICY"
-			>(),
-
-		policyCategory: varchar("policy_category", { length: 30 }).$type<
-			"CUSTOMER_FACING" | "LEGAL_COMPLIANCE" | "OPERATIONAL" | "REGULATORY"
-		>(),
-
-		// Content and Metadata
-		title: varchar("title", { length: 255 }).notNull(),
-		content: text("content").notNull(),
-		summary: text("summary"), // Brief summary for quick reference
-
-		// Versioning
-		version: varchar("version", { length: 20 }).notNull().default("1.0"),
-		versionNotes: text("version_notes"),
-		previousVersionId: text("previous_version_id"),
-
-		// Status and Lifecycle
-		status: varchar("status", { length: 20 })
-			.notNull()
-			.default("DRAFT")
-			.$type<
-				| "DRAFT"
-				| "PENDING_REVIEW"
-				| "APPROVED"
-				| "ACTIVE"
-				| "SUPERSEDED"
-				| "ARCHIVED"
-				| "DEPRECATED"
-			>(),
-
-		isActive: boolean("is_active").notNull().default(false),
-		isMandatory: boolean("is_mandatory").notNull().default(false),
-		isPublic: boolean("is_public").notNull().default(true),
-
-		// Compliance and Legal
-		requiresAcceptance: boolean("requires_acceptance").notNull().default(false),
-		acceptanceTracking: boolean("acceptance_tracking").notNull().default(false),
-		legalReviewRequired: boolean("legal_review_required")
-			.notNull()
-			.default(false),
-
-		complianceStandards: jsonb("compliance_standards")
-			.$type<string[]>()
-			.default([]), // GDPR, CCPA, etc.
-		jurisdictions: jsonb("jurisdictions").$type<string[]>().default([]), // Countries/regions where this applies
-
-		// Approval Workflow
-		approvedBy: text("approved_by"),
-		approvedAt: timestamp("approved_at", { withTimezone: true }),
-		approvalNotes: text("approval_notes"),
-
-		legalReviewedBy: text("legal_reviewed_by"),
-		legalReviewedAt: timestamp("legal_reviewed_at", { withTimezone: true }),
-		legalReviewNotes: text("legal_review_notes"),
-
-		// Effective Dates
-		effectiveFrom: timestamp("effective_from", { withTimezone: true }),
-		effectiveUntil: timestamp("effective_until", { withTimezone: true }),
-		lastReviewDate: timestamp("last_review_date", { withTimezone: true }),
-		nextReviewDate: timestamp("next_review_date", { withTimezone: true }),
-
-		// Localization
-		language: varchar("language", { length: 10 }).default("en"),
-		localizations: jsonb("localizations")
-			.$type<
-				Record<
-					string,
-					{
-						title: string;
-						content: string;
-						summary?: string;
-						status: string;
-						effectiveFrom?: string;
-					}
-				>
-			>()
-			.default({}),
-
-		// Display and Integration
-		displayOrder: integer("display_order").default(0),
-		categoryOrder: integer("category_order").default(0),
-
-		// Templates and Customization
-		templateId: text("template_id"), // Reference to policy template
-		customFields: jsonb("custom_fields")
-			.$type<Record<string, unknown>>()
-			.default({}),
-
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		updatedAt: timestamp("updated_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		storeIdIndex: index("idx_policies_store_id").on(table.storeId),
-		policyTypeIndex: index("idx_policies_type").on(table.policyType),
-		statusIndex: index("idx_policies_status").on(table.status),
-
-		// Active policies index for quick filtering
-		activePoliciesIndex: index("idx_policies_active").on(
-			table.storeId,
-			table.isActive,
-			table.policyType,
-		),
-
-		// Compliance workflow indexes
-		approvalWorkflowIndex: index("idx_policies_approval_workflow").on(
-			table.status,
-			table.legalReviewRequired,
-		),
-
-		// Review scheduling indexes
-		reviewScheduleIndex: index("idx_policies_review_schedule").on(
-			table.nextReviewDate,
-			table.isActive,
-		),
-
-		// Ensure only one active policy per type per store
-		uniqueActivePolicyPerType: unique("unique_active_policy_per_type").on(
-			table.storeId,
-			table.policyType,
-			table.isActive,
-		),
-	}),
-);
-
-// Appeals Table - Enhanced
-export const appeals = pgTable(
-	"appeals",
-	{
-		id: text("id")
-			.primaryKey()
-			.$defaultFn(() => createId()),
-		storeId: text("store_id").notNull(),
-		userId: text("user_id").notNull(),
-
-		// Appeal Classification
-		appealType: varchar("appeal_type", { length: 50 })
-			.notNull()
-			.$type<
-				| "ACCOUNT_BAN_APPEAL"
-				| "ACCOUNT_SUSPENSION_APPEAL"
-				| "WARNING_APPEAL"
-				| "CONTENT_REMOVAL_APPEAL"
-				| "POLICY_DISPUTE"
-				| "VERIFICATION_APPEAL"
-				| "FINE_APPEAL"
-				| "FEATURE_RESTRICTION_APPEAL"
-			>(),
-
-		appealCategory: varchar("appeal_category", { length: 30 }).$type<
-			| "WRONGFUL_ACTION"
-			| "PROCEDURAL_ERROR"
-			| "NEW_EVIDENCE"
-			| "CHANGED_CIRCUMSTANCES"
-			| "POLICY_INTERPRETATION"
-			| "TECHNICAL_ISSUE"
-		>(),
-
-		priority: varchar("priority", { length: 20 })
-			.notNull()
-			.default("NORMAL")
-			.$type<"LOW" | "NORMAL" | "HIGH" | "URGENT" | "EMERGENCY">(),
-
-		// Original Action References
-		originalViolationId: text("original_violation_id").references(
-			() => complianceViolations.id,
-		),
-
-		originalActionId: text("original_action_id").references(
-			() => complianceActions.id,
-		),
-
-		// Appeal Content
-		title: varchar("title", { length: 255 }).notNull(),
-		reason: text("reason").notNull(),
-		description: text("description"),
-		requestedOutcome: text("requested_outcome"), // What the appellant wants to happen
-
-		// Evidence and Supporting Documents
-		evidence: jsonb("evidence").$type<{
-			documents?: Array<{
-				filename: string;
-				url: string;
-				type: string;
-				uploadedAt: string;
-			}>;
-			screenshots?: string[];
-			testimonials?: Array<{
-				name: string;
-				relationship: string;
-				statement: string;
-				contactInfo?: string;
-			}>;
-			externalReferences?: Array<{
-				source: string;
-				url: string;
-				description: string;
-			}>;
-			additionalData?: Record<string, unknown>;
-		}>(),
-
-		// Status and Processing
-		status: varchar("status", { length: 20 })
-			.notNull()
-			.default("SUBMITTED")
-			.$type<
-				| "SUBMITTED"
-				| "UNDER_REVIEW"
-				| "PENDING_DOCUMENTS"
-				| "ESCALATED"
-				| "APPROVED"
-				| "PARTIALLY_APPROVED"
-				| "REJECTED"
-				| "WITHDRAWN"
-				| "EXPIRED"
-			>(),
-
-		// Assignment and Review
-		assignedTo: text("assigned_to"),
-		assignedAt: timestamp("assigned_at", { withTimezone: true }),
-		reviewLevel: varchar("review_level", { length: 20 })
-			.$type<
-				"FIRST_LEVEL" | "SECOND_LEVEL" | "MANAGEMENT" | "LEGAL" | "EXECUTIVE"
-			>()
-			.default("FIRST_LEVEL"),
-
-		// Review Process
-		reviewedBy: text("reviewed_by"),
-		reviewedAt: timestamp("reviewed_at", { withTimezone: true }),
-		reviewStartedAt: timestamp("review_started_at", { withTimezone: true }),
-
-		// Decision and Outcome
-		decision: varchar("decision", { length: 20 }).$type<
-			| "APPROVED"
-			| "PARTIALLY_APPROVED"
-			| "REJECTED"
-			| "REQUIRES_MORE_INFO"
-			| "ESCALATED"
-		>(),
-
-		reasoning: text("reasoning"),
-		actionTaken: text("action_taken"),
-		compensationOffered: text("compensation_offered"),
-
-		// Review Notes and Communication
-		reviewNotes: text("review_notes"),
-		internalNotes: text("internal_notes"), // Not visible to appellant
-		communicationHistory: jsonb("communication_history")
-			.$type<
-				Array<{
-					timestamp: string;
-					from: string;
-					to: string;
-					type: "EMAIL" | "PHONE" | "CHAT" | "INTERNAL_NOTE";
-					subject?: string;
-					content: string;
-					attachments?: string[];
-				}>
-			>()
-			.default([]),
-
-		// Timeline and SLA
-		submittedAt: timestamp("submitted_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		acknowledgedAt: timestamp("acknowledged_at", { withTimezone: true }),
-		targetResolutionDate: timestamp("target_resolution_date", {
-			withTimezone: true,
-		}),
-		actualResolutionDate: timestamp("actual_resolution_date", {
-			withTimezone: true,
-		}),
-
-		// Escalation
-		escalationLevel: integer("escalation_level").default(0),
-		escalatedBy: text("escalated_by"),
-		escalatedAt: timestamp("escalated_at", { withTimezone: true }),
-		escalationReason: text("escalation_reason"),
-
-		// Follow-up and Monitoring
-		requiresFollowUp: boolean("requires_follow_up").notNull().default(false),
-		followUpDate: timestamp("follow_up_date", { withTimezone: true }),
-		satisfactionRating: integer("satisfaction_rating"), // 1-5 scale
-		appellantFeedback: text("appellant_feedback"),
-
-		createdAt: timestamp("created_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-		updatedAt: timestamp("updated_at", { withTimezone: true })
-			.defaultNow()
-			.notNull(),
-	},
-	(table) => ({
-		storeIdIndex: index("idx_appeals_store_id").on(table.storeId),
-		statusIndex: index("idx_appeals_status").on(table.status),
-		appealTypeIndex: index("idx_appeals_type").on(table.appealType),
-
-		// Assignment and workflow indexes
-		assignmentIndex: index("idx_appeals_assignment").on(
-			table.assignedTo,
-			table.status,
-		),
-
-		reviewLevelIndex: index("idx_appeals_review_level").on(
-			table.reviewLevel,
-			table.status,
-		),
-
-		// SLA and timeline tracking indexes
-		slaTrackingIndex: index("idx_appeals_sla_tracking").on(
-			table.targetResolutionDate,
-			table.status,
-		),
-
-		// Escalation tracking indexes
-		escalationIndex: index("idx_appeals_escalation").on(
-			table.escalationLevel,
-			table.escalatedAt,
-		),
-
-		// Performance analytics indexes
-		decisionTimeIndex: index("idx_appeals_decision_time").on(
-			table.submittedAt,
-			table.actualResolutionDate,
-		),
-	}),
-);
-
-// Relations
-export const storeComplianceRelations = relations(
-	storeCompliance,
-	({ many }) => ({
-		violations: many(complianceViolations),
-		actions: many(complianceActions),
-		policies: many(storePolicies),
-		appeals: many(appeals),
-	}),
-);
-
-export const complianceViolationsRelations = relations(
-	complianceViolations,
-	({ one, many }) => ({
-		compliance: one(storeCompliance, {
-			fields: [complianceViolations.storeId],
-			references: [storeCompliance.storeId],
-		}),
-		actions: many(complianceActions),
-		appeals: many(appeals),
-	}),
-);
-
-export const complianceActionsRelations = relations(
-	complianceActions,
-	({ one }) => ({
-		compliance: one(storeCompliance, {
-			fields: [complianceActions.storeId],
-			references: [storeCompliance.storeId],
-		}),
-		violation: one(complianceViolations, {
-			fields: [complianceActions.violationId],
-			references: [complianceViolations.id],
-		}),
-	}),
-);
-
-export const storePoliciesRelations = relations(storePolicies, ({ one }) => ({
-	compliance: one(storeCompliance, {
-		fields: [storePolicies.storeId],
-		references: [storeCompliance.storeId],
-	}),
-}));
-
-export const appealsRelations = relations(appeals, ({ one }) => ({
-	compliance: one(storeCompliance, {
-		fields: [appeals.storeId],
-		references: [storeCompliance.storeId],
-	}),
-	violation: one(complianceViolations, {
-		fields: [appeals.originalViolationId],
-		references: [complianceViolations.id],
-	}),
-	action: one(complianceActions, {
-		fields: [appeals.originalActionId],
-		references: [complianceActions.id],
-	}),
-}));