@axos-web-dev/shared-components 1.0.100-dev.8 → 1.0.100-dev.80

package/dist/Chatbot/ChatWindow.js

@@ -1,13 +1,19 @@
 "use client";
 import { jsxs, jsx, Fragment } from "react/jsx-runtime";
+import { vars } from "../themes/axos.css.js";
+/* empty css                                */
+/* empty css                                   */
+/* empty css                               */
+/* empty css                                    */
 import clsx from "clsx";
-import React, { useRef, useEffect, Fragment as Fragment$1 } from "react";
-import ReactMarkdown from "react-markdown";
+import React, { useRef, useEffect } from "react";
 import { useNetworkState, useMount } from "react-use";
-import remarkGfm from "remark-gfm";
-import { windowBarStyle, chat_title, chatbotMenuItem, chatbotMenu, chatFinishDialog, endChatButtonStyle, button_reset, arrowFill, chatNetworkStatus, notificationStyle, messageStyle, inline_button_wrapper, inline_button, messagesContainerStyle, inputStyle, sendButtonStyle, windowStyle, windowOpenStyle } from "./ChatWindow.css.js";
+import { gradientFocus } from "./AnimatedGradientBorder.css.js";
+import { ChatbotMessage } from "./ChatbotMessage.js";
+import { windowStyle, windowOpenStyle, windowBarStyle, left_bar_section, chat_title, buttonss_section, button_bar, chatbotMenu, chatbotMenuItem, chatEndDialogOverlay, chatFinishDialog, chatEndCircle, endChatButtonStyle, noAnswerButton, button_reset, arrowFill, chatNetworkStatus, messagesContainerStyle, shimmerText, inputStyle, autoResize, sendButtonStyle } from "./ChatWindow.css.js";
 import { EllipsisIcon } from "./EllipsisIcon.js";
 import { useOpenChat } from "./store/chat.js";
+import { ThankYouMessage } from "./ThankYouMessage.js";
 const ChatWindow = ({
   messages,
   status = "connected",
@@ -18,172 +24,350 @@ const ChatWindow = ({
     console.log("End chat");
   },
   showReconnect = false,
-  virtualAgent
+  virtualAgent,
+  showAvatar = false,
+  onNewChat = () => {
+    console.log("Start chat");
+  },
+  showName = false,
+  onCloseAfterThankYou = () => {
+    console.log("Close after thank you");
+  },
+  previewTyping = (msg) => {
+    console.log("Preview typing: ", msg);
+  }
 }) => {
+  const {
+    showThankyouMessage,
+    displayThankyouMessage,
+    toggleThankyouMessage,
+    hasEscalated,
+    isBlockedInput,
+    isOpen
+  } = useOpenChat();
   const [mounted, setMounted] = React.useState(false);
   const [menuOpen, setMenuOpen] = React.useState(false);
   const [showEndChatDialog, setShowEndChatDialog] = React.useState(false);
   const state = useNetworkState();
   const [input, setInput] = React.useState("");
   const messagesEndRef = useRef(null);
-  const isOpen = useOpenChat((state2) => state2.isOpen);
+  const inputRef = useRef(null);
   useEffect(() => {
     messagesEndRef.current?.scrollIntoView({ behavior: "smooth" });
   }, [messages]);
   const handleSend = (e) => {
     e.preventDefault();
-    if (input.trim()) {
-      onSend(input);
+    const cleaned = cleanInput(input);
+    if (isBlockedInput) return;
+    if (cleaned != "") {
+      onSend(cleaned);
       setInput("");
     }
   };
   useMount(() => {
     setMounted(true);
   });
-  const project = process.env.CCAI_PROJECT_ID;
-  const isAxos = project === "axos";
-  const endUserBg = isAxos ? "#14263d" : "#323339";
-  const chatbotBg = isAxos ? "#E9F8FF" : "#EAE8E8";
+  const escalationDeflected = messages?.filter(
+    (item) => item.type == "noti" && item.event == "escalationDeflected"
+  ).length > 0;
+  const cleanInput = (text) => text.replace(/[\r\n]+/g, " ").trim();
+  const autoResizeTextarea = () => {
+    if (inputRef.current) {
+      inputRef.current.style.height = "auto";
+      inputRef.current.style.maxHeight = "80px";
+      inputRef.current.style.height = inputRef.current.scrollHeight + "px";
+      inputRef.current.style.overflowY = inputRef.current.scrollHeight > 80 ? "auto" : "hidden";
+    }
+  };
+  useEffect(() => {
+    autoResizeTextarea();
+  }, [input]);
+  const displayThankYouScreen = () => {
+    displayThankyouMessage();
+  };
+  const onCancelEndChat = () => {
+    setShowEndChatDialog(false);
+    toggleThankyouMessage?.();
+    onCloseAfterThankYou();
+    setInput("");
+  };
+  const onStartChat = () => {
+    onNewChat();
+    setInput("");
+    toggleThankyouMessage?.();
+  };
   return /* @__PURE__ */ jsxs("div", { className: clsx(windowStyle, isOpen && windowOpenStyle), children: [
     /* @__PURE__ */ jsxs("div", { className: windowBarStyle, children: [
-      /* @__PURE__ */ jsxs("div", { className: "flex middle", style: { paddingBlock: "6px" }, children: [
-        /* @__PURE__ */ jsx(
-          "img",
-          {
-            src: "https://www.axos.com/images/2xmVfQm5l0HWOKjgxQO1Iw/axb-assistant.svg",
-            style: { marginRight: 12 },
-            height: 18,
-            width: 18
-          }
-        ),
-        /* @__PURE__ */ jsx("h2", { className: chat_title, children: "Evo Virtual Assistant" })
-      ] }),
-      /* @__PURE__ */ jsx(
-        "button",
+      /* @__PURE__ */ jsx("div", { className: clsx(left_bar_section) }),
+      /* @__PURE__ */ jsxs(
+        "div",
         {
-          onClick: () => {
-            setMenuOpen(!menuOpen);
-          },
-          style: {
-            border: "none",
-            background: "transparent",
-            marginLeft: "auto",
-            cursor: "pointer",
-            padding: 0,
-            display: "flex",
-            alignContent: "center"
-          },
-          children: /* @__PURE__ */ jsx(EllipsisIcon, { color: "#fff" })
+          className: "flex middle center",
+          style: { paddingBlock: "6px", gap: 4 },
+          children: [
+            /* @__PURE__ */ jsxs(
+              "svg",
+              {
+                xmlns: "http://www.w3.org/2000/svg",
+                width: "20",
+                height: "17",
+                viewBox: "0 0 20 17",
+                fill: "none",
+                children: [
+                  /* @__PURE__ */ jsx(
+                    "path",
+                    {
+                      d: "M10.5277 2.78937C10.8911 2.78937 11.1852 3.08251 11.1853 3.44452C11.1852 3.80654 10.8911 4.10056 10.5277 4.10056H5.26386C4.5371 4.10064 3.94791 4.68761 3.94789 5.41175V10.6565C3.9479 11.3806 4.5371 11.9676 5.26386 11.9677H6.97488C7.12012 11.9678 7.23818 12.0854 7.23825 12.2301V15.6861L10.8932 12.0445C10.9424 11.9956 11.0092 11.9679 11.0786 11.9677H14.4765C15.2032 11.9676 15.7925 11.3806 15.7925 10.6565V9.27302C15.7925 8.91106 16.0868 8.61721 16.45 8.61697C16.8134 8.61699 17.1084 8.91093 17.1084 9.27302V10.6565C17.1084 12.1048 15.9301 13.2788 14.4765 13.2789H11.5149L8.16901 16.6135C7.33997 17.4393 5.92245 16.8542 5.92229 15.6861V13.2789H5.26386C3.81026 13.2788 2.63193 12.1048 2.63193 10.6565V5.41175C2.63194 3.96341 3.81027 2.78945 5.26386 2.78937H10.5277Z",
+                      fill: "#1E3860"
+                    }
+                  ),
+                  /* @__PURE__ */ jsx(
+                    "path",
+                    {
+                      d: "M9.21265 0.166102C9.57579 0.166381 9.87012 0.460269 9.87018 0.822142C9.87004 1.18394 9.57574 1.47701 9.21265 1.47729H3.29036C2.20017 1.47729 1.31606 2.35831 1.31596 3.44452V6.72294C1.31577 7.08487 1.02083 7.37808 0.657534 7.37808C0.294361 7.37794 0.000196551 7.08478 0 6.72294V3.44452C9.80773e-05 1.63411 1.47333 0.166102 3.29036 0.166102H9.21265Z",
+                      fill: "#1E3860"
+                    }
+                  ),
+                  /* @__PURE__ */ jsx(
+                    "path",
+                    {
+                      d: "M15.7145 0.475824C15.9558 -0.158638 16.8779 -0.158578 17.1192 0.475824L17.6459 1.8611C17.7218 2.06058 17.8835 2.2175 18.0885 2.29132L19.511 2.80454C20.163 3.03936 20.163 3.93626 19.511 4.17107L18.0885 4.6843C17.8835 4.75812 17.7218 4.91504 17.6459 5.11452L17.1192 6.49979C16.8779 7.1342 15.9558 7.13426 15.7145 6.49979L15.1878 5.11452C15.1119 4.91508 14.9502 4.75811 14.7453 4.6843L13.3227 4.17107C12.6708 3.93622 12.6708 3.0394 13.3227 2.80454L14.7453 2.29132C14.9502 2.21751 15.1119 2.06054 15.1878 1.8611L15.7145 0.475824Z",
+                      fill: "#1E3860"
+                    }
+                  )
+                ]
+              }
+            ),
+            /* @__PURE__ */ jsx("h2", { className: chat_title, children: "Ask Evo AI" })
+          ]
         }
       ),
-      menuOpen && /* @__PURE__ */ jsx("ul", { className: clsx(chatbotMenu), children: /* @__PURE__ */ jsx("li", { className: chatbotMenuItem, children: /* @__PURE__ */ jsx(
-        "button",
-        {
-          type: "button",
-          onClick: () => {
-            setShowEndChatDialog(true);
-            setMenuOpen(false);
-          },
-          style: { width: "100%" },
-          children: "Finish chat"
-        }
-      ) }) }),
-      showEndChatDialog && /* @__PURE__ */ jsxs(Fragment, { children: [
+      /* @__PURE__ */ jsxs("div", { className: clsx(buttonss_section), children: [
         /* @__PURE__ */ jsx(
-          "div",
+          "button",
           {
+            disabled: messages.length === 0,
+            onClick: () => {
+              setMenuOpen(!menuOpen);
+            },
+            className: clsx(button_bar),
             style: {
-              background: "#00000080",
-              position: "fixed",
-              top: 0,
-              left: 0,
-              right: 0,
-              bottom: 0,
-              zIndex: 999,
-              opacity: 0.75
-            }
+              border: menuOpen ? `1px solid ${vars.chatbot.window.headerText}` : "none",
+              cursor: "pointer",
+              padding: 0,
+              display: "flex",
+              alignContent: "center",
+              background: menuOpen ? "#0000000f" : void 0
+            },
+            children: /* @__PURE__ */ jsx(EllipsisIcon, {})
           }
         ),
-        /* @__PURE__ */ jsx(
-          "dialog",
+        menuOpen && /* @__PURE__ */ jsx("ul", { className: clsx(chatbotMenu), children: /* @__PURE__ */ jsx("li", { className: chatbotMenuItem, children: /* @__PURE__ */ jsxs(
+          "button",
           {
-            open: showEndChatDialog,
+            type: "button",
+            onClick: () => {
+              setShowEndChatDialog(true);
+              setMenuOpen(false);
+            },
             style: {
-              padding: "1rem",
-              borderRadius: 8,
-              background: "#fff",
-              color: "#000",
-              border: `1px solid ${endUserBg}`,
-              outline: "none",
-              maxWidth: "90%",
-              top: "25%",
-              marginInline: "auto",
-              zIndex: 1e3
+              width: "100%",
+              display: "flex",
+              alignItems: "center",
+              gap: "12px"
             },
-            children: /* @__PURE__ */ jsxs("form", { method: "dialog", className: chatFinishDialog, children: [
-              /* @__PURE__ */ jsx("p", { children: "Are you sure you want to end this chat?" }),
-              /* @__PURE__ */ jsxs(
-                "div",
+            children: [
+              /* @__PURE__ */ jsx("div", { className: clsx(button_bar), children: /* @__PURE__ */ jsxs(
+                "svg",
                 {
-                  style: { display: "flex", gap: "1rem", marginTop: "1rem" },
+                  xmlns: "http://www.w3.org/2000/svg",
+                  width: "16",
+                  height: "16",
+                  viewBox: "0 0 16 16",
+                  fill: "none",
                   children: [
-                    /* @__PURE__ */ jsx(
-                      "button",
-                      {
-                        className: endChatButtonStyle,
-                        type: "submit",
-                        onClick: () => {
-                          endChat();
-                          setShowEndChatDialog(false);
-                        },
-                        children: "Yes"
-                      }
-                    ),
-                    /* @__PURE__ */ jsx(
-                      "button",
-                      {
-                        className: endChatButtonStyle,
-                        type: "button",
-                        onClick: () => {
-                          setShowEndChatDialog(false);
-                        },
-                        children: "No"
-                      }
-                    )
+                    /* @__PURE__ */ jsxs("g", { clipPath: "url(#clip0_92_1389)", children: [
+                      /* @__PURE__ */ jsx(
+                        "path",
+                        {
+                          d: "M11.1236 5.37374L8.60278 7.89457L11.1236 10.4167L10.4166 11.1237L7.89445 8.6029L5.37362 11.1237L4.66658 10.4167L7.18742 7.89457L4.66658 5.37374L5.37362 4.66671L7.89445 7.18754L10.4166 4.66671L11.1236 5.37374Z",
+                          fill: "#1E3860"
+                        }
+                      ),
+                      /* @__PURE__ */ jsx(
+                        "path",
+                        {
+                          fillRule: "evenodd",
+                          clipRule: "evenodd",
+                          d: "M13.3333 0.833374C14.3458 0.833374 15.1666 1.65419 15.1666 2.66671V13.3334C15.1666 14.3459 14.3458 15.1667 13.3333 15.1667H2.66659C1.65406 15.1667 0.833252 14.3459 0.833252 13.3334V2.66671C0.833252 1.65419 1.65406 0.833374 2.66659 0.833374H13.3333ZM2.66659 1.83337C2.20635 1.83337 1.83325 2.20647 1.83325 2.66671V13.3334C1.83325 13.7936 2.20635 14.1667 2.66659 14.1667H13.3333C13.7935 14.1667 14.1666 13.7936 14.1666 13.3334V2.66671C14.1666 2.20647 13.7935 1.83337 13.3333 1.83337H2.66659Z",
+                          fill: "#1E3860"
+                        }
+                      )
+                    ] }),
+                    /* @__PURE__ */ jsx("defs", { children: /* @__PURE__ */ jsx("clipPath", { id: "clip0_92_1389", children: /* @__PURE__ */ jsx("rect", { width: "16", height: "16", fill: "white" }) }) })
                   ]
                 }
-              )
-            ] })
+              ) }),
+              /* @__PURE__ */ jsx("span", { children: "End Chat" })
+            ]
           }
-        )
-      ] }),
-      onClose && /* @__PURE__ */ jsx(
-        "button",
-        {
-          onClick: onClose,
-          className: button_reset,
-          "aria-label": "Close chat",
-          title: "Close",
-          children: /* @__PURE__ */ jsx(
-            "svg",
+        ) }) }),
+        showEndChatDialog && /* @__PURE__ */ jsxs(Fragment, { children: [
+          /* @__PURE__ */ jsx(
+            "div",
             {
-              xmlns: "http://www.w3.org/2000/svg",
-              width: "24",
-              height: "24",
-              viewBox: "0 0 24 24",
-              fill: "none",
-              children: /* @__PURE__ */ jsx(
-                "path",
+              style: {
+                background: "#00000080",
+                position: "fixed",
+                top: 0,
+                left: 0,
+                right: 0,
+                bottom: 0,
+                zIndex: 999
+              }
+            }
+          ),
+          /* @__PURE__ */ jsx("dialog", { open: showEndChatDialog, className: chatEndDialogOverlay, children: /* @__PURE__ */ jsxs("form", { method: "dialog", className: chatFinishDialog, children: [
+            /* @__PURE__ */ jsx("div", { className: clsx(button_bar, chatEndCircle), children: /* @__PURE__ */ jsxs(
+              "svg",
+              {
+                xmlns: "http://www.w3.org/2000/svg",
+                width: "24",
+                height: "24",
+                viewBox: "0 0 24 24",
+                fill: "none",
+                children: [
+                  /* @__PURE__ */ jsx(
+                    "path",
+                    {
+                      d: "M12.7514 7.14531V15.3953H11.2514V7.14531H12.7514Z",
+                      fill: "#D2272F"
+                    }
+                  ),
+                  /* @__PURE__ */ jsx(
+                    "path",
+                    {
+                      d: "M12.0014 16.8953C12.6227 16.8953 13.1264 17.399 13.1264 18.0203C13.1264 18.6416 12.6227 19.1453 12.0014 19.1453C11.3801 19.1453 10.8764 18.6416 10.8764 18.0203C10.8764 17.399 11.3801 16.8953 12.0014 16.8953Z",
+                      fill: "#D2272F"
+                    }
+                  ),
+                  /* @__PURE__ */ jsx(
+                    "path",
+                    {
+                      fillRule: "evenodd",
+                      clipRule: "evenodd",
+                      d: "M9.31805 3.51187L2.17215 17.8037C1.1748 19.7984 2.62529 22.1453 4.85543 22.1453H19.1472C21.3774 22.1453 22.8279 19.7984 21.8305 17.8037L14.6846 3.51188C13.579 1.30073 10.4236 1.30073 9.31805 3.51187ZM3.51379 18.4745L10.6597 4.18269C11.2125 3.07712 12.7902 3.07712 13.343 4.1827L20.4889 18.4745C20.9875 19.4718 20.2623 20.6453 19.1472 20.6453H4.85543C3.74036 20.6453 3.01512 19.4718 3.51379 18.4745Z",
+                      fill: "#D2272F"
+                    }
+                  )
+                ]
+              }
+            ) }),
+            /* @__PURE__ */ jsxs("p", { children: [
+              "Are you sure you want to end",
+              /* @__PURE__ */ jsx("br", {}),
+              " this chat?"
+            ] }),
+            /* @__PURE__ */ jsxs(
+              "div",
+              {
+                style: {
+                  display: "flex",
+                  gap: "1rem",
+                  marginTop: "1rem",
+                  flexDirection: "column",
+                  marginBottom: 24,
+                  width: "100%"
+                },
+                children: [
+                  /* @__PURE__ */ jsx(
+                    "button",
+                    {
+                      className: endChatButtonStyle,
+                      type: "submit",
+                      onClick: () => {
+                        endChat();
+                        displayThankYouScreen();
+                        setShowEndChatDialog(false);
+                      },
+                      children: "Yes, End Chat"
+                    }
+                  ),
+                  /* @__PURE__ */ jsx(
+                    "button",
+                    {
+                      className: clsx(endChatButtonStyle, noAnswerButton),
+                      type: "button",
+                      onClick: () => {
+                        setShowEndChatDialog(false);
+                      },
+                      children: "No, Go Back"
+                    }
+                  )
+                ]
+              }
+            ),
+            " "
+          ] }) })
+        ] }),
+        /* @__PURE__ */ jsx(
+          ThankYouMessage,
+          {
+            showEndChatDialog: showThankyouMessage,
+            onStart: onStartChat,
+            onClose: onCancelEndChat
+          }
+        ),
+        onClose && /* @__PURE__ */ jsxs(
+          "button",
+          {
+            onClick: () => {
+              onClose();
+              setMenuOpen(false);
+            },
+            className: clsx(button_reset, button_bar),
+            "aria-label": "Close chat window",
+            title: "Close",
+            children: [
+              /* @__PURE__ */ jsx(
+                "svg",
+                {
+                  xmlns: "http://www.w3.org/2000/svg",
+                  width: "24",
+                  height: "24",
+                  viewBox: "0 0 24 24",
+                  fill: "none",
+                  children: /* @__PURE__ */ jsx(
+                    "path",
+                    {
+                      className: arrowFill,
+                      d: "M2.46875 7.76574L11.9991 17.2961L21.5294 7.76574L20.4687 6.70508L11.9991 15.1749L3.52941 6.70508L2.46875 7.76574Z",
+                      color: vars.chatbot.window.headerText
+                    }
+                  )
+                }
+              ),
+              /* @__PURE__ */ jsx(
+                "svg",
                 {
-                  className: arrowFill,
-                  d: "M2.46875 7.76574L11.9991 17.2961L21.5294 7.76574L20.4687 6.70508L11.9991 15.1749L3.52941 6.70508L2.46875 7.76574Z",
-                  fill: "#98DDFF"
+                  width: "15",
+                  height: "15",
+                  viewBox: "0 0 15 15",
+                  fill: "none",
+                  xmlns: "http://www.w3.org/2000/svg",
+                  children: /* @__PURE__ */ jsx(
+                    "path",
+                    {
+                      d: "M13.2187 0L14.0142 0.795495L7.803 7.0065L14.0142 13.2187L13.2187 14.0142L7.0065 7.803L0.795495 14.0142L0 13.2187L6.21112 7.0065L0 0.795495L0.795495 0L7.0065 6.21112L13.2187 0Z",
+                      fill: vars.chatbot.window.headerText
+                    }
+                  )
                 }
               )
-            }
-          )
-        }
-      )
+            ]
+          }
+        )
+      ] })
     ] }),
     mounted && !state.online ? /* @__PURE__ */ jsx("div", { className: clsx(chatNetworkStatus), children: /* @__PURE__ */ jsxs(
       "div",
@@ -209,129 +393,49 @@ const ChatWindow = ({
       }
     ) }) : null,
     /* @__PURE__ */ jsxs("div", { className: clsx(messagesContainerStyle), children: [
-      messages?.map((msg) => /* @__PURE__ */ jsxs(Fragment$1, { children: [
-        msg.type == "noti" && msg.$userType == "system" && msg.event == "escalationStarted" && /* @__PURE__ */ jsx("div", { className: notificationStyle, children: "We are connecting you with a human agent..." }, msg.$index),
-        msg.type == "noti" && msg.$userType == "system" && msg.event == "memberLeft" && /* @__PURE__ */ jsxs("div", { className: notificationStyle, children: [
-          /* @__PURE__ */ jsx("strong", { children: "Virtual Agent" }),
-          " just left the conversation."
-        ] }, msg.$index),
-        msg.type == "noti" && msg.$userType == "system" && msg.event == "escalationAccepted" && /* @__PURE__ */ jsxs("div", { className: notificationStyle, children: [
-          "You are now connected with a",
-          " ",
-          msg.to_agent ? /* @__PURE__ */ jsx("strong", { children: msg?.to_agent?.name }) : "an agent"
-        ] }, msg.$index),
-        ["text", "markdown_template", "markdown"].includes(msg.type) && /* @__PURE__ */ jsxs(
-          "div",
-          {
-            className: messageStyle,
-            style: {
-              textAlign: msg.$userType == "end_user" ? "right" : "left",
-              alignSelf: msg.$userType == "end_user" ? "flex-end" : "flex-start",
-              background: msg.$userType == "end_user" ? endUserBg : chatbotBg,
-              color: msg.$userType == "end_user" ? "#fff" : "#1F1F1F",
-              boxShadow: msg.$userType == "end_user" ? "0 1px 4px #b3e0ff55" : void 0
-            },
-            children: [
-              /* @__PURE__ */ jsxs(
-                "div",
-                {
-                  style: {
-                    fontSize: 13,
-                    display: "flex",
-                    flexDirection: "column",
-                    gap: 4
-                  },
-                  children: [
-                    msg.$userType == "virtual_agent" && /* @__PURE__ */ jsxs(
-                      "div",
-                      {
-                        style: {
-                          display: "flex",
-                          // justifyContent: "center",
-                          alignItems: "center",
-                          gap: "8px"
-                        },
-                        children: [
-                          /* @__PURE__ */ jsx(
-                            "img",
-                            {
-                              width: 24,
-                              height: 24,
-                              src: virtualAgent?.avatar_url,
-                              alt: "agent avatar"
-                            }
-                          ),
-                          /* @__PURE__ */ jsx("strong", { children: virtualAgent?.name })
-                        ]
-                      }
-                    ),
-                    /* @__PURE__ */ jsx(
-                      ReactMarkdown,
-                      {
-                        remarkPlugins: [[remarkGfm, { singleTilde: false }]],
-                        components: {
-                          p: ({ ...props }) => /* @__PURE__ */ jsx(
-                            "p",
-                            {
-                              style: { margin: 0, fontSize: "inherit" },
-                              title: new Date(msg.$timestamp).toLocaleString(),
-                              ...props
-                            }
-                          )
-                        },
-                        children: msg.content
-                      }
-                    )
-                  ]
-                }
-              ),
-              /* @__PURE__ */ jsx("div", { style: { fontSize: 10, color: "#888", marginTop: 2 } })
-            ]
+      (status === "idle" || messages.length == 0) && /* @__PURE__ */ jsx(
+        "div",
+        {
+          className: clsx(),
+          style: {
+            textAlign: "left",
+            alignSelf: "flex-start",
+            color: "#1e3860",
+            borderRadius: 16,
+            padding: "8px 8px",
+            maxWidth: "80%",
+            marginBottom: 2
           },
-          msg.$index
-        ),
-        msg.type == "inline_button" && Array.isArray(msg.buttons) && msg.buttons.length > 0 && /* @__PURE__ */ jsx("div", { className: inline_button_wrapper, children: msg.buttons.length !== 0 && Array.isArray(msg.buttons) && msg.buttons.map((button, index) => {
-          const lastItem = msg.buttons && msg.buttons?.length - 1;
-          return /* @__PURE__ */ jsx(
-            "button",
-            {
-              className: inline_button,
-              style: {
-                borderRadius: "0px",
-                borderTopLeftRadius: [0].includes(index) ? 8 : 0,
-                borderTopRightRadius: [0].includes(index) ? 8 : 0,
-                borderBottomLeftRadius: [lastItem].includes(index) ? 8 : 0,
-                borderBottomRightRadius: [lastItem].includes(index) ? 8 : 0
-              },
-              onClick: () => {
-                onSend(button?.title);
-              },
-              children: button.title
-            },
-            index
-          );
-        }) }),
-        msg.event == "chatEnded" && /* @__PURE__ */ jsxs(Fragment, { children: [
-          /* @__PURE__ */ jsxs(
+          children: /* @__PURE__ */ jsx(
             "div",
             {
-              title: (/* @__PURE__ */ new Date()).toLocaleString(),
               style: {
-                fontSize: 12,
-                color: "#888",
-                marginBottom: 4,
-                textAlign: "center"
+                fontSize: 14,
+                display: "flex",
+                flexDirection: "column",
+                gap: 4
               },
-              children: [
-                "Thank you for chatting!",
-                /* @__PURE__ */ jsx("br", {}),
-                " This conversation has ended."
-              ]
+              children: /* @__PURE__ */ jsx("p", { className: shimmerText, children: "AI thinking..." })
             }
-          ),
-          /* @__PURE__ */ jsx("div", { style: { textAlign: "center", marginBottom: 12 }, children: /* @__PURE__ */ jsx("button", { className: endChatButtonStyle, onClick: endChat, children: "End Chat" }) })
-        ] })
-      ] }, msg.$index)),
+          )
+        }
+      ),
+      messages?.map((msg) => /* @__PURE__ */ jsx(
+        ChatbotMessage,
+        {
+          msg,
+          onSend,
+          showAvatar,
+          showName,
+          virtualAgent,
+          onCancelEndChat,
+          onEndChat: () => {
+            endChat();
+            onCloseAfterThankYou();
+          }
+        },
+        msg?.$index
+      )),
       showReconnect && /* @__PURE__ */ jsx(
         "button",
         {
@@ -343,52 +447,71 @@ const ChatWindow = ({
       ),
       /* @__PURE__ */ jsx("div", { ref: messagesEndRef })
     ] }),
-    /* @__PURE__ */ jsxs(
-      "form",
+    /* @__PURE__ */ jsx("div", { style: { padding: "16px 16px 24px 16px" }, children: /* @__PURE__ */ jsx("form", { onSubmit: handleSend, className: clsx(gradientFocus), children: /* @__PURE__ */ jsxs(
+      "div",
       {
-        onSubmit: handleSend,
         style: {
-          borderTop: "1px solid #eee",
           display: "flex",
-          gap: 8
+          padding: "12px 16px",
+          background: isBlockedInput || inputDisabled || status !== "connected" || messages.length == 0 || escalationDeflected ? "light-dark(rgba(239, 239, 239, 0.3), rgba(59, 59, 59, 0.3))" : "#ffffff",
+          borderRadius: 12
         },
         children: [
           /* @__PURE__ */ jsx(
-            "input",
+            "textarea",
             {
-              type: "text",
+              ref: inputRef,
               value: input,
               onChange: (e) => setInput(e.target.value),
-              placeholder: "Ask something...",
-              className: inputStyle,
+              onKeyDown: (e) => {
+                if (hasEscalated) {
+                  previewTyping(e.target?.value);
+                }
+                if (e.key === "Enter" && !e.shiftKey) {
+                  handleSend(e);
+                }
+              },
+              placeholder: "Ask anything...",
+              className: clsx(inputStyle, autoResize),
               autoFocus: true,
-              disabled: inputDisabled || status !== "connected"
+              disabled: isBlockedInput || inputDisabled || status !== "connected" || messages.length == 0 || escalationDeflected,
+              rows: 1
             }
           ),
           /* @__PURE__ */ jsx(
             "button",
             {
-              className: clsx(sendButtonStyle, input.trim().length > 0 && "active"),
+              className: clsx(
+                sendButtonStyle,
+                input.trim().length > 0 && "active"
+              ),
               type: "submit",
-              disabled: inputDisabled || status !== "connected" || !input.trim(),
-              children: /* @__PURE__ */ jsxs(
+              title: "Send message",
+              disabled: isBlockedInput || inputDisabled || status !== "connected" || !input.trim() || messages.length == 0 || escalationDeflected,
+              children: /* @__PURE__ */ jsx(
                 "svg",
                 {
                   xmlns: "http://www.w3.org/2000/svg",
-                  id: "send-icon",
-                  width: 24,
-                  height: 24,
-                  children: [
-                    /* @__PURE__ */ jsx("path", { d: "M2.01 21L23 12 2.01 3 2 10l15 2-15 2z" }),
-                    /* @__PURE__ */ jsx("path", { d: "M0 0h24v24H0z", fill: "none" })
-                  ]
+                  width: "16",
+                  height: "16",
+                  viewBox: "0 0 16 16",
+                  fill: "none",
+                  children: /* @__PURE__ */ jsx(
+                    "path",
+                    {
+                      fillRule: "evenodd",
+                      clipRule: "evenodd",
+                      d: "M0.0030533 5.42479C0.0273417 5.1795 0.193529 4.9714 0.427369 4.89345L15.0114 0.0320896C15.236 -0.0427712 15.4836 0.0156801 15.651 0.183075C15.8184 0.35047 15.8769 0.598075 15.802 0.822659L10.9407 15.4067C10.8627 15.6406 10.6546 15.8068 10.4093 15.8311C10.164 15.8553 9.92737 15.7332 9.80508 15.5192L6.35411 9.47999L0.314925 6.02903C0.100912 5.90673 -0.0212351 5.67008 0.0030533 5.42479ZM7.59169 9.1263L9.64202 12.7144C9.85645 13.0896 10.4138 13.0344 10.5505 12.6244L13.9046 2.56191C14.0349 2.17103 13.6631 1.79916 13.2722 1.92946L3.20969 5.28362C2.79967 5.4203 2.74448 5.97766 3.11973 6.19209L6.70781 8.24242L9.90579 5.04443C10.1499 4.80036 10.5456 4.80036 10.7897 5.04443C11.0337 5.28851 11.0337 5.68424 10.7897 5.92832L7.59169 9.1263Z",
+                      fill: "#435164"
+                    }
+                  )
                 }
               )
             }
           )
         ]
       }
-    )
+    ) }) })
   ] });
 };
 export {