@aws-sdk/client-connect 3.883.0 → 3.885.0

package/dist-types/models/models_3.d.ts

@@ -1,6 +1,47 @@
-import { AdditionalEmailRecipients, AgentAvailabilityTimer, AgentConfig, AgentInfo, AgentStatusSearchFilter, Application, Campaign, Channel, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, Endpoint, EvaluationFormQuestion, EvaluationFormScoringStrategy, InitiateAs, MediaConcurrency, OutboundCallerConfig, OutboundEmailConfig, PredefinedAttributeValues, QuickConnectConfig, Reference, RoutingProfileQueueConfig, RuleAction, RulePublishStatus, StringCondition, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UserIdentityInfo, UserInfo, UserPhoneConfig, UserProficiency, View, ViewInputContent, ViewStatus } from "./models_0";
+import { AdditionalEmailRecipients, AgentAvailabilityTimer, AgentConfig, AgentInfo, AgentStatusSearchFilter, Application, Campaign, Channel, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, Endpoint, EvaluationFormQuestion, EvaluationFormScoringStrategy, InitiateAs, InputPredefinedAttributeConfiguration, MediaConcurrency, OutboundCallerConfig, OutboundEmailConfig, PredefinedAttributeValues, QuickConnectConfig, Reference, RoutingProfileQueueConfig, RuleAction, RulePublishStatus, StringCondition, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UserIdentityInfo, UserInfo, UserPhoneConfig, UserProficiency, View, ViewInputContent, ViewStatus } from "./models_0";
 import { AnsweringMachineDetectionStatus, AttributeCondition, ChatMetrics, ContactDetails, ContactEvaluation, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, Customer, CustomerVoiceActivity, DisconnectDetails, EndpointInfo, Evaluation, EvaluationFormVersionStatus, Expiry, QualityMetrics, QueueInfo, QueueStatus, RecordingInfo, RoutingCriteriaStepStatus, SignInConfig, TelephonyConfig, WisdomInfo } from "./models_1";
 import { ChatMessage, ContactFlowModuleSearchFilter, ContactFlowSearchFilter, DateCondition, EmailAddressInfo, EmailAddressSearchFilter, EmailAttachment, HierarchyGroupCondition, HoursOfOperationSearchFilter, InboundAdditionalRecipients, InboundEmailContent, ListCondition, ParticipantDetails, PersistentChat, PromptSearchFilter, QueueInfoInput, QueueSearchFilter, QuickConnectSearchFilter, RoutingCriteriaInputStepExpiry, RoutingProfileSearchFilter, SearchableQueueType, SecurityProfilesSearchFilter, UserHierarchyGroupSearchFilter, UserSearchFilter } from "./models_2";
+/**
+ * @public
+ */
+export interface UpdateParticipantAuthenticationRequest {
+    /**
+     * <p>The <code>state</code> query parameter that was provided by Cognito in the
+     *     <code>redirectUri</code>. This will also match the <code>state</code> parameter provided in the
+     *     <code>AuthenticationUrl</code> from the <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_GetAuthenticationUrl.html">GetAuthenticationUrl</a>
+     *    response.</p>
+     * @public
+     */
+    State: string | undefined;
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The <code>code</code> query parameter provided by Cognito in the
+     *    <code>redirectUri</code>.</p>
+     * @public
+     */
+    Code?: string | undefined;
+    /**
+     * <p>The <code>error</code> query parameter provided by Cognito in the
+     *    <code>redirectUri</code>.</p>
+     * @public
+     */
+    Error?: string | undefined;
+    /**
+     * <p>The <code>error_description</code> parameter provided by Cognito in the
+     *     <code>redirectUri</code>.</p>
+     * @public
+     */
+    ErrorDescription?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface UpdateParticipantAuthenticationResponse {
+}
 /**
  * @public
  * @enum
@@ -265,6 +306,18 @@ export interface UpdatePredefinedAttributeRequest {
      * @public
      */
     Values?: PredefinedAttributeValues | undefined;
+    /**
+     * <p>Values that enable you to categorize your predefined attributes. You can use them in custom UI elements across the Amazon Connect admin website.</p>
+     * @public
+     */
+    Purposes?: string[] | undefined;
+    /**
+     * <p>Custom metadata that is associated to predefined attributes to control behavior
+     * in upstream services, such as controlling
+     * how a predefined attribute should be displayed in the Amazon Connect admin website.</p>
+     * @public
+     */
+    AttributeConfiguration?: InputPredefinedAttributeConfiguration | undefined;
 }
 /**
  * @public
@@ -1119,28 +1172,6 @@ export interface UpdateViewMetadataRequest {
  */
 export interface UpdateViewMetadataResponse {
 }
-/**
- * <p>A value for a segment attribute. This is structured as a map where the key is
- *     <code>valueString</code> and the value is a string.</p>
- * @public
- */
-export interface SegmentAttributeValue {
-    /**
-     * <p>The value of a segment attribute.</p>
-     * @public
-     */
-    ValueString?: string | undefined;
-    /**
-     * <p>The value of a segment attribute.</p>
-     * @public
-     */
-    ValueMap?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>The value of a segment attribute.</p>
-     * @public
-     */
-    ValueInteger?: number | undefined;
-}
 /**
  * <p>Information about an item from an evaluation form. The item must be either a section or a
  *    question.</p>
@@ -1320,129 +1351,6 @@ export interface ContactFlowSearchCriteria {
      */
     StatusCondition?: ContactFlowStatus | undefined;
 }
-/**
- * @public
- */
-export interface CreateContactRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-    /**
-     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
-     * @public
-     */
-    RelatedContactId?: string | undefined;
-    /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
-     *    can include only alphanumeric, dash, and underscore characters.</p>
-     * @public
-     */
-    Attributes?: Record<string, string> | undefined;
-    /**
-     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have
-     *    the following reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> |
-     *     <code>STRING</code> | <code>DATE</code> | <code>EMAIL</code> | <code>ATTACHMENT</code>.</p>
-     * @public
-     */
-    References?: Record<string, Reference> | undefined;
-    /**
-     * <p>The channel for the contact.</p>
-     *          <important>
-     *             <p>The CHAT channel is not supported. The following information is incorrect. We're working to
-     *     correct it.</p>
-     *          </important>
-     * @public
-     */
-    Channel: Channel | undefined;
-    /**
-     * <p>Indicates how the contact was initiated. </p>
-     *          <important>
-     *             <p>CreateContact only supports the following initiation methods. Valid values by channel are: </p>
-     *             <ul>
-     *                <li>
-     *                   <p>For VOICE: <code>TRANSFER</code> and the subtype <code>connect:ExternalAudio</code>
-     *                   </p>
-     *                </li>
-     *                <li>
-     *                   <p>For EMAIL: <code>OUTBOUND</code> | <code>AGENT_REPLY</code> | <code>FLOW</code>
-     *                   </p>
-     *                </li>
-     *                <li>
-     *                   <p>For TASK: <code>API</code>
-     *                   </p>
-     *                </li>
-     *             </ul>
-     *             <p>The other channels listed below are incorrect. We're working to correct this
-     *     information.</p>
-     *          </important>
-     * @public
-     */
-    InitiationMethod: ContactInitiationMethod | undefined;
-    /**
-     * <p>Number of minutes the contact will be active for before expiring</p>
-     * @public
-     */
-    ExpiryDurationInMinutes?: number | undefined;
-    /**
-     * <p>User details for the contact</p>
-     *          <important>
-     *             <p>UserInfo is required when creating an EMAIL contact with <code>OUTBOUND</code> and
-     *      <code>AGENT_REPLY</code> contact initiation methods.</p>
-     *          </important>
-     * @public
-     */
-    UserInfo?: UserInfo | undefined;
-    /**
-     * <p>Initial state of the contact when it's created. Only TASK channel contacts can be initiated
-     *    with <code>COMPLETED</code> state.</p>
-     * @public
-     */
-    InitiateAs?: InitiateAs | undefined;
-    /**
-     * <p>The name of a the contact.</p>
-     * @public
-     */
-    Name?: string | undefined;
-    /**
-     * <p>A description of the contact.</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments (unique
-     *    contact ID) using an attribute map. The attributes are standard Amazon Connect attributes.
-     *    They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to set Segment Contact Expiry as a duration in minutes.</p>
-     *          <note>
-     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of
-     *     minutes the contact will be active for before expiring, with <code>SegmentAttributes</code> like
-     *     \{ <code> "connect:ContactExpiry": \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger":
-     *      135\}\}\}\}</code>. </p>
-     *          </note>
-     * @public
-     */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>The ID of the previous contact when creating a transfer contact. This value can be provided
-     *    only for external audio contacts. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Integrate Amazon Connect Contact Lens
-     *     with external voice systems</a> in the <i>Amazon Connect Administrator
-     *     Guide</i>.</p>
-     * @public
-     */
-    PreviousContactId?: string | undefined;
-}
 /**
  * @public
  */
@@ -1862,1190 +1770,1347 @@ export interface SecurityProfileSearchCriteria {
     StringCondition?: StringCondition | undefined;
 }
 /**
+ * <p>A value for a segment attribute. This is structured as a map where the key is
+ *     <code>valueString</code> and the value is a string.</p>
  * @public
  */
-export interface StartChatContactRequest {
+export interface SegmentAttributeValue {
     /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>The value of a segment attribute.</p>
      * @public
      */
-    InstanceId: string | undefined;
+    ValueString?: string | undefined;
     /**
-     * <p>The identifier of the flow for initiating the chat.
-     *    To
-     *    see the ContactFlowId in the Amazon Connect admin website, on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page,
-     *    under the name of the flow, choose <b>Show additional flow
-     *     information</b>. The ContactFlowId is the last part of the ARN, shown here in bold: </p>
-     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
-     *          </p>
+     * <p>The value of a segment attribute.</p>
      * @public
      */
-    ContactFlowId: string | undefined;
+    ValueMap?: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows just like any other contact attributes. </p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
-     *    can include only alphanumeric, dash, and underscore characters.</p>
+     * <p>The value of a segment attribute.</p>
      * @public
      */
-    Attributes?: Record<string, string> | undefined;
+    ValueInteger?: number | undefined;
     /**
-     * <p>Information identifying the participant.</p>
+     * <p>The value of a segment attribute. This is only supported for system-defined attributes, not
+     *    for user-defined attributes.</p>
      * @public
      */
-    ParticipantDetails: ParticipantDetails | undefined;
+    ValueList?: SegmentAttributeValue[] | undefined;
     /**
-     * <p>The initial message to be sent to the newly created chat.</p>
+     * <p>The value of a segment attribute that has to be a valid ARN. This is only supported for
+     *    system-defined attributes, not for user-defined attributes.</p>
      * @public
      */
-    InitialMessage?: ChatMessage | undefined;
+    ValueArn?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface UpdateEvaluationFormRequest {
     /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    ClientToken?: string | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>The total duration of the newly started chat session. If not specified, the chat session
-     *    duration defaults to 25 hour. The minimum configurable time is 60 minutes. The maximum
-     *    configurable time is 10,080 minutes (7 days).</p>
+     * <p>The unique identifier for the evaluation form.</p>
      * @public
      */
-    ChatDurationInMinutes?: number | undefined;
+    EvaluationFormId: string | undefined;
     /**
-     * <p>The supported chat message content types. Supported types are <code>text/plain</code>,
-     *     <code>text/markdown</code>, <code>application/json</code>,
-     *     <code>application/vnd.amazonaws.connect.message.interactive</code>, and
-     *     <code>application/vnd.amazonaws.connect.message.interactive.response</code>. </p>
-     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other
-     *    supported type in the list. For example, all the following lists are valid because they contain
-     *     <code>text/plain</code>: <code>[text/plain, text/markdown, application/json]</code>,
-     *     <code>[text/markdown, text/plain]</code>, <code>[text/plain, application/json,
-     *     application/vnd.amazonaws.connect.message.interactive.response]</code>. </p>
-     *          <note>
-     *             <p>The type <code>application/vnd.amazonaws.connect.message.interactive</code> is required to
-     *     use the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html">Show
-     *      view</a> flow block.</p>
-     *          </note>
+     * <p>A version of the evaluation form to update.</p>
      * @public
      */
-    SupportedMessagingContentTypes?: string[] | undefined;
+    EvaluationFormVersion: number | undefined;
     /**
-     * <p>Enable persistent chats. For more information about enabling persistent chat, and for
-     *    example use cases and how to configure for them, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html">Enable persistent chat</a>.</p>
+     * <p>A flag indicating whether the operation must create a new version.</p>
      * @public
      */
-    PersistentChat?: PersistentChat | undefined;
+    CreateNewVersion?: boolean | undefined;
     /**
-     * <p>The unique identifier for an Amazon Connect contact. This identifier is related to the
-     *    chat starting.</p>
-     *          <note>
-     *             <p>You cannot provide data for both RelatedContactId and PersistentChat. </p>
-     *          </note>
+     * <p>A title of the evaluation form.</p>
      * @public
      */
-    RelatedContactId?: string | undefined;
+    Title: string | undefined;
     /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments using an
-     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
-     *    flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     * <p>The description of the evaluation form.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     * @public
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>A scoring strategy of the evaluation form.</p>
+     * @public
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+}
+/**
+ * <p>The search criteria to be used to return userHierarchyGroup.</p>
+ * @public
+ */
+export interface UserHierarchyGroupSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: UserHierarchyGroupSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: UserHierarchyGroupSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
      *          <note>
-     *             <p>The types <code>application/vnd.amazonaws.connect.message.interactive</code> and
-     *      <code>application/vnd.amazonaws.connect.message.interactive.response</code> must be present in
-     *     the SupportedMessagingContentTypes field of this API in order to set
-     *      <code>SegmentAttributes</code> as \{<code> "connect:Subtype": \{"valueString" : "connect:Guide"
-     *      \}\}</code>.</p>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>parentId</code>, <code>levelId</code>, and <code>resourceID</code>.</p>
      *          </note>
      * @public
      */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return users.</p>
+ *          <note>
+ *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+ *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+ *     outside of this range will throw invalid results.  </p>
+ *          </note>
+ * @public
+ */
+export interface UserSearchCriteria {
     /**
-     * <p>The customer's identification number. For example, the <code>CustomerId</code> may be a
-     *    customer number from your CRM.</p>
+     * <p>A list of conditions which would be applied together with an <code>OR</code>
+     *    condition.</p>
      * @public
      */
-    CustomerId?: string | undefined;
+    OrConditions?: UserSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an <code>AND</code> condition.
+     *   </p>
+     * @public
+     */
+    AndConditions?: UserSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <p>The currently supported values for <code>FieldName</code> are <code>Username</code>,
+     *     <code>FirstName</code>, <code>LastName</code>, <code>RoutingProfileId</code>,
+     *     <code>SecurityProfileId</code>, <code>ResourceId</code>.</p>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a List condition to search users with
+     *    attributes included in Lists like Proficiencies.</p>
+     * @public
+     */
+    ListCondition?: ListCondition | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a hierarchy group condition.</p>
+     * @public
+     */
+    HierarchyGroupCondition?: HierarchyGroupCondition | undefined;
 }
 /**
  * @public
  */
-export interface StartEmailContactRequest {
+export interface DescribeContactEvaluationResponse {
     /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>Information about the evaluation form completed for a specific contact.</p>
      * @public
      */
-    InstanceId: string | undefined;
+    Evaluation: Evaluation | undefined;
     /**
-     * <p>The email address of the customer.</p>
+     * <p>Information about the evaluation form.</p>
      * @public
      */
-    FromEmailAddress: EmailAddressInfo | undefined;
+    EvaluationForm: EvaluationFormContent | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeEvaluationFormResponse {
     /**
-     * <p>The email address associated with the Amazon Connect instance.</p>
+     * <p>Information about the evaluation form.</p>
      * @public
      */
-    DestinationEmailAddress: string | undefined;
+    EvaluationForm: EvaluationForm | undefined;
+}
+/**
+ * <p>Step defines the list of agents to be routed or route based on the agent requirements such
+ *    as ProficiencyLevel, Name, or Value.</p>
+ * @public
+ */
+export interface RoutingCriteriaInputStep {
     /**
-     * <p>A description of the email contact.</p>
+     * <p>An object to specify the expiration of a routing step.</p>
      * @public
      */
-    Description?: string | undefined;
+    Expiry?: RoutingCriteriaInputStepExpiry | undefined;
     /**
-     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Emails can
-     *    have the following reference types at the time of creation: <code>URL</code> |
-     *     <code>NUMBER</code> | <code>STRING</code> | <code>DATE</code>. <code>EMAIL</code> |
-     *     <code>EMAIL_MESSAGE</code> |<code>ATTACHMENT</code> are not a supported reference type during
-     *    email creation.</p>
+     * <p>A tagged union to specify expression for a routing step.</p>
      * @public
      */
-    References?: Record<string, Reference> | undefined;
+    Expression?: Expression | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchAgentStatusesRequest {
     /**
-     * <p>The name of a email that is shown to an agent in the Contact Control Panel (CCP).</p>
+     * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
+     *    the instance.</p>
      * @public
      */
-    Name?: string | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>The email message body to be sent to the newly created email.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
      * @public
      */
-    EmailMessage: InboundEmailContent | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>The additional recipients address of the email.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    AdditionalRecipients?: InboundAdditionalRecipients | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>List of S3 presigned URLs of email attachments and their file name. </p>
+     * <p>Filters to be applied to search results.</p>
      * @public
      */
-    Attachments?: EmailAttachment[] | undefined;
+    SearchFilter?: AgentStatusSearchFilter | undefined;
     /**
-     * <p>The identifier of the flow for initiating the emails. To see the ContactFlowId in the Amazon Connect admin website,
-     *    on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
-     *     <b>Show additional flow information</b>. The ContactFlowId is the last
-     *    part of the ARN, shown here in bold: </p>
-     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
-     *          </p>
+     * <p>The search criteria to be used to return agent statuses.</p>
      * @public
      */
-    ContactFlowId?: string | undefined;
+    SearchCriteria?: AgentStatusSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchContactFlowModulesRequest {
     /**
-     * <p>The contactId that is related to this contact. Linking emails together by using
-     *     <code>RelatedContactID</code> copies over contact attributes from the related email contact to
-     *    the new email contact. All updates to user-defined attributes in the new email contact are
-     *    limited to the individual contact ID. There are no limits to the number of contacts that can be
-     *    linked by using <code>RelatedContactId</code>. </p>
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
+     *    Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    RelatedContactId?: string | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
-     *    can include only alphanumeric, dash, and underscore characters.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
      * @public
      */
-    Attributes?: Record<string, string> | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments using an
-     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
-     *    flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: ContactFlowModuleSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return flow modules.</p>
      *          <note>
-     *             <p>To set contact expiry, a <code>ValueMap</code> must be specified containing the integer
-     *     number of minutes the contact will be active for before expiring, with
-     *      <code>SegmentAttributes</code> like \{ <code> "connect:ContactExpiry": \{"ValueMap" : \{
-     *      "ExpiryDuration": \{ "ValueInteger":135\}\}\}\}</code>.</p>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with a
+     *     minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will result in invalid results.</p>
      *          </note>
      * @public
      */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    SearchCriteria?: ContactFlowModuleSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchContactFlowsRequest {
     /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
+     *    Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    ClientToken?: string | undefined;
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: ContactFlowSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return flows.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with a
+     *     minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will result in invalid results.</p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: ContactFlowSearchCriteria | undefined;
 }
 /**
  * @public
  */
-export interface StartOutboundChatContactRequest {
+export interface SearchEmailAddressesRequest {
     /**
-     * <p>Information about the endpoint.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    SourceEndpoint: Endpoint | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>Information about the endpoint.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    DestinationEndpoint: Endpoint | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
-     *    Amazon Resource Name (ARN) of the instance.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The search criteria to be used to return email addresses.</p>
+     * @public
+     */
+    SearchCriteria?: EmailAddressSearchCriteria | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: EmailAddressSearchFilter | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchHoursOfOperationOverridesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments using an
-     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
-     *    flows.</p>
-     *          <ul>
-     *             <li>
-     *                <p>Attribute keys can include only alphanumeric, <code>-</code>, and <code>_</code>.</p>
-     *             </li>
-     *             <li>
-     *                <p>This field can be used to show channel subtype, such as <code>connect:Guide</code> and
-     *       <code>connect:SMS</code>.</p>
-     *             </li>
-     *          </ul>
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results. </p>
      * @public
      */
-    SegmentAttributes: Record<string, SegmentAttributeValue> | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    Attributes?: Record<string, string> | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>The identifier of the flow for the call. To see the ContactFlowId in the Amazon Connect
-     *    console user interface, on the navigation menu go to <b>Routing, Contact
-     *     Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
-     *     <b>Show additional flow information</b>. The ContactFlowId is the last
-     *    part of the ARN, shown here in bold:</p>
-     *          <ul>
-     *             <li>
-     *                <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>123ec456-a007-89c0-1234-xxxxxxxxxxxx</b>
-     *                </p>
-     *             </li>
-     *          </ul>
+     * <p>Filters to be applied to search results.</p>
      * @public
      */
-    ContactFlowId: string | undefined;
+    SearchFilter?: HoursOfOperationSearchFilter | undefined;
     /**
-     * <p>The total duration of the newly started chat session. If not specified, the chat session
-     *    duration defaults to 25 hour. The minimum configurable time is 60 minutes. The maximum
-     *    configurable time is 10,080 minutes (7 days).</p>
+     * <p>The search criteria to be used to return hours of operations overrides.</p>
      * @public
      */
-    ChatDurationInMinutes?: number | undefined;
+    SearchCriteria?: HoursOfOperationOverrideSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchHoursOfOperationsRequest {
     /**
-     * <p>The customer's details.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    ParticipantDetails?: ParticipantDetails | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>A chat message.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
      * @public
      */
-    InitialSystemMessage?: ChatMessage | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>The unique identifier for an Amazon Connect contact. This identifier is related to the
-     *    contact starting.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    RelatedContactId?: string | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>The supported chat message content types. Supported types are:</p>
-     *          <ul>
-     *             <li>
-     *                <p>
-     *                   <code>text/plain</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>text/markdown</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>application/json,
-     *      application/vnd.amazonaws.connect.message.interactive</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>application/vnd.amazonaws.connect.message.interactive.response</code>
-     *                </p>
-     *             </li>
-     *          </ul>
-     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other
-     *    supported type in the list. For example, all the following lists are valid because they contain
-     *     <code>text/plain</code>:</p>
-     *          <ul>
-     *             <li>
-     *                <p>
-     *                   <code>[text/plain, text/markdown, application/json]</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>[text/markdown, text/plain]</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>[text/plain, application/json,
-     *       application/vnd.amazonaws.connect.message.interactive.response]</code>
-     *                </p>
-     *             </li>
-     *          </ul>
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: HoursOfOperationSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return hours of operations.</p>
+     * @public
+     */
+    SearchCriteria?: HoursOfOperationSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchPredefinedAttributesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource
+     *    Name (ARN) of the instance.</p>
      * @public
      */
-    SupportedMessagingContentTypes?: string[] | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *    request. If not provided, the AWS SDK populates this field. For more information about
-     *    idempotency, see <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making
-     *     retries safe with idempotent APIs</a>. The token is valid for 7 days after creation. If a
-     *    contact is already started, the contact ID is returned.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
      * @public
      */
-    ClientToken?: string | undefined;
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>The search criteria to be used to return predefined attributes.</p>
+     * @public
+     */
+    SearchCriteria?: PredefinedAttributeSearchCriteria | undefined;
 }
 /**
  * @public
  */
-export interface StartTaskContactRequest {
+export interface SearchPromptsRequest {
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>The identifier of the previous chat, voice, or task contact. Any updates to user-defined
-     *    attributes to task contacts linked using the same <code>PreviousContactID</code> will affect
-     *    every contact in the chain. There can be a maximum of 12 linked task contacts in a chain.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
      * @public
      */
-    PreviousContactId?: string | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>The identifier of the flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect admin website,
-     *    on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
-     *     <b>Show additional flow information</b>. The ContactFlowId is the last
-     *    part of the ARN, shown here in bold: </p>
-     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
-     *          </p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    ContactFlowId?: string | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
-     *    can include only alphanumeric, dash, and underscore characters.</p>
+     * <p>Filters to be applied to search results.</p>
      * @public
      */
-    Attributes?: Record<string, string> | undefined;
+    SearchFilter?: PromptSearchFilter | undefined;
     /**
-     * <p>The name of a task that is shown to an agent in the Contact Control Panel (CCP).</p>
+     * <p>The search criteria to be used to return prompts.</p>
      * @public
      */
-    Name: string | undefined;
+    SearchCriteria?: PromptSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchQueuesRequest {
     /**
-     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have
-     *    the following reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> |
-     *     <code>STRING</code> | <code>DATE</code> | <code>EMAIL</code>. <code>ATTACHMENT</code> is not a
-     *    supported reference type during task creation.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    References?: Record<string, Reference> | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>A description of the task that is shown to an agent in the Contact Control Panel
-     *    (CCP).</p>
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
      * @public
      */
-    Description?: string | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    ClientToken?: string | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>The timestamp, in Unix Epoch seconds format, at which to start running the inbound flow. The scheduled time cannot be in the past. It must be within up to 6 days in future. </p>
+     * <p>Filters to be applied to search results.</p>
      * @public
      */
-    ScheduledTime?: Date | undefined;
+    SearchFilter?: QueueSearchFilter | undefined;
     /**
-     * <p>A unique identifier for the task template. For more information about task templates, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/task-templates.html">Create task templates</a> in the
-     *      <i>Amazon Connect Administrator Guide</i>. </p>
+     * <p>The search criteria to be used to return queues.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will throw invalid results. </p>
+     *          </note>
      * @public
      */
-    TaskTemplateId?: string | undefined;
+    SearchCriteria?: QueueSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchQuickConnectsRequest {
     /**
-     * <p>The identifier for the quick connect. Tasks that are created by using <code>QuickConnectId</code> will use the
-     *    flow that is defined on agent or queue quick connect. For more information about quick connects,
-     *    see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/quick-connects.html">Create quick
-     *     connects</a>.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    QuickConnectId?: string | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks">related</a> to this contact. Linking
-     *    tasks together by using <code>RelatedContactID</code> copies over contact attributes from the
-     *    related task contact to the new task contact. All updates to user-defined attributes in the new
-     *    task contact are limited to the individual contact ID, unlike what happens when tasks are linked
-     *    by using <code>PreviousContactID</code>. There are no limits to the number of contacts that can
-     *    be linked by using <code>RelatedContactId</code>. </p>
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
      * @public
      */
-    RelatedContactId?: string | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments (unique
-     *    contact ID) using an attribute map. The attributes are standard Amazon Connect attributes.
-     *    They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to set Contact Expiry as a duration in minutes and set a UserId for
-     *    the User who created a task.</p>
-     *          <note>
-     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of
-     *     minutes the contact will be active for before expiring, with <code>SegmentAttributes</code> like
-     *     \{ <code> "connect:ContactExpiry": \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger":
-     *      135\}\}\}\}</code>. </p>
-     *             <p>To set the created by user, a valid AgentResourceId must be supplied, with
-     *      <code>SegmentAttributes</code> like \{ <code>"connect:CreatedByUser" \{ "ValueString":
-     *      "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"\}\}\}</code>.
-     *    </p>
-     *          </note>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: QuickConnectSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return quick connects.</p>
+     * @public
+     */
+    SearchCriteria?: QuickConnectSearchCriteria | undefined;
 }
 /**
  * @public
  */
-export interface UpdateContactRequest {
+export interface SearchRoutingProfilesRequest {
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>The identifier of the contact. This is the identifier of the contact associated with the
-     *    first interaction with your contact center.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
      * @public
      */
-    ContactId: string | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>The name of the contact.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    Name?: string | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>The description of the contact.</p>
+     * <p>Filters to be applied to search results.</p>
      * @public
      */
-    Description?: string | undefined;
+    SearchFilter?: RoutingProfileSearchFilter | undefined;
     /**
-     * <p>Well-formed data on contact, shown to agents on Contact Control Panel (CCP).</p>
+     * <p>The search criteria to be used to return routing profiles.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will throw invalid results. </p>
+     *          </note>
      * @public
      */
-    References?: Record<string, Reference> | undefined;
+    SearchCriteria?: RoutingProfileSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchSecurityProfilesRequest {
     /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments (unique
-     *    contact ID) using an attribute map. The attributes are standard Amazon Connect attributes.
-     *    They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
-     *          <p>Currently Contact Expiry is the only segment attribute which can be updated by using the
-     *    UpdateContact API.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p> Information about the queue associated with a contact. This parameter can only be updated
-     *    for external audio contacts. It is used when you integrate third-party systems with Contact Lens for
-     *    analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect Contact Lens integration</a> in
-     *    the <i>
-     *     Amazon Connect Administrator Guide</i>.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
      * @public
      */
-    QueueInfo?: QueueInfoInput | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>Information about the agent associated with a contact. This parameter can only be updated
-     *    for external audio contacts. It is used when you integrate third-party systems with Contact Lens for
-     *    analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect Contact Lens integration</a> in
-     *    the <i>
-     *     Amazon Connect Administrator Guide</i>.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    UserInfo?: UserInfo | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>The endpoint of the customer for which the contact was initiated. For external audio
-     *    contacts, this is usually the end customer's phone number. This value can only be updated for
-     *    external audio contacts. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect Contact Lens
-     *     integration</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
+     * <p>The search criteria to be used to return security profiles. </p>
+     *          <note>
+     *             <p>The <code>name</code> field support "contains" queries with a minimum of 2 characters and
+     *     maximum of 25 characters. Any queries with character lengths outside of this range will throw
+     *     invalid results.</p>
+     *          </note>
+     *          <note>
+     *             <p>The currently supported value for <code>FieldName</code>: <code>name</code>
+     *             </p>
+     *          </note>
      * @public
      */
-    CustomerEndpoint?: Endpoint | undefined;
+    SearchCriteria?: SecurityProfileSearchCriteria | undefined;
     /**
-     * <p>External system endpoint for the contact was initiated. For external audio contacts, this is
-     *    the phone number of the external system such as the contact center. This value can only be
-     *    updated for external audio contacts. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect Contact Lens
-     *     integration</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
+     * <p>Filters to be applied to search results.</p>
      * @public
      */
-    SystemEndpoint?: Endpoint | undefined;
+    SearchFilter?: SecurityProfilesSearchFilter | undefined;
 }
 /**
  * @public
  */
-export interface UpdateEvaluationFormRequest {
+export interface SearchUserHierarchyGroupsRequest {
     /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
+     *    the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>The unique identifier for the evaluation form.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
      * @public
      */
-    EvaluationFormId: string | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>A version of the evaluation form to update.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    EvaluationFormVersion: number | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>A flag indicating whether the operation must create a new version.</p>
+     * <p>Filters to be applied to search results.</p>
      * @public
      */
-    CreateNewVersion?: boolean | undefined;
+    SearchFilter?: UserHierarchyGroupSearchFilter | undefined;
     /**
-     * <p>A title of the evaluation form.</p>
+     * <p>The search criteria to be used to return UserHierarchyGroups.</p>
      * @public
      */
-    Title: string | undefined;
+    SearchCriteria?: UserHierarchyGroupSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchUsersRequest {
     /**
-     * <p>The description of the evaluation form.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    Description?: string | undefined;
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
     /**
-     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    Items: EvaluationFormItem[] | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>A scoring strategy of the evaluation form.</p>
+     * <p>Filters to be applied to search results.</p>
      * @public
      */
-    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+    SearchFilter?: UserSearchFilter | undefined;
     /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * <p>The search criteria to be used to return users.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will throw invalid results.  </p>
+     *          </note>
      * @public
      */
-    ClientToken?: string | undefined;
+    SearchCriteria?: UserSearchCriteria | undefined;
 }
 /**
- * <p>The search criteria to be used to return userHierarchyGroup.</p>
+ * <p>Step signifies the criteria to be used for routing to an agent</p>
  * @public
  */
-export interface UserHierarchyGroupSearchCriteria {
+export interface Step {
     /**
-     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * <p>An object to specify the expiration of a routing step.</p>
      * @public
      */
-    OrConditions?: UserHierarchyGroupSearchCriteria[] | undefined;
+    Expiry?: Expiry | undefined;
     /**
-     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * <p>A tagged union to specify expression for a routing step.</p>
      * @public
      */
-    AndConditions?: UserHierarchyGroupSearchCriteria[] | undefined;
+    Expression?: Expression | undefined;
     /**
-     * <p>A leaf node condition which can be used to specify a string condition.</p>
-     *          <note>
-     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
-     *      <code>parentId</code>, <code>levelId</code>, and <code>resourceID</code>.</p>
-     *          </note>
+     * <p>Represents status of the Routing step.</p>
      * @public
      */
-    StringCondition?: StringCondition | undefined;
+    Status?: RoutingCriteriaStepStatus | undefined;
 }
 /**
- * <p>The search criteria to be used to return users.</p>
- *          <note>
- *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
- *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
- *     outside of this range will throw invalid results.  </p>
- *          </note>
  * @public
  */
-export interface UserSearchCriteria {
-    /**
-     * <p>A list of conditions which would be applied together with an <code>OR</code>
-     *    condition.</p>
-     * @public
-     */
-    OrConditions?: UserSearchCriteria[] | undefined;
+export interface CreateContactRequest {
     /**
-     * <p>A list of conditions which would be applied together with an <code>AND</code> condition.
-     *   </p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    AndConditions?: UserSearchCriteria[] | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>A leaf node condition which can be used to specify a string condition.</p>
-     *          <p>The currently supported values for <code>FieldName</code> are <code>Username</code>,
-     *     <code>FirstName</code>, <code>LastName</code>, <code>RoutingProfileId</code>,
-     *     <code>SecurityProfileId</code>, <code>ResourceId</code>.</p>
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    StringCondition?: StringCondition | undefined;
+    ClientToken?: string | undefined;
     /**
-     * <p>A leaf node condition which can be used to specify a List condition to search users with
-     *    attributes included in Lists like Proficiencies.</p>
+     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
      * @public
      */
-    ListCondition?: ListCondition | undefined;
+    RelatedContactId?: string | undefined;
     /**
-     * <p>A leaf node condition which can be used to specify a hierarchy group condition.</p>
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
+     *    can include only alphanumeric, dash, and underscore characters.</p>
      * @public
      */
-    HierarchyGroupCondition?: HierarchyGroupCondition | undefined;
-}
-/**
- * @public
- */
-export interface DescribeContactEvaluationResponse {
+    Attributes?: Record<string, string> | undefined;
     /**
-     * <p>Information about the evaluation form completed for a specific contact.</p>
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have
+     *    the following reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> |
+     *     <code>STRING</code> | <code>DATE</code> | <code>EMAIL</code> | <code>ATTACHMENT</code>.</p>
      * @public
      */
-    Evaluation: Evaluation | undefined;
+    References?: Record<string, Reference> | undefined;
     /**
-     * <p>Information about the evaluation form.</p>
+     * <p>The channel for the contact.</p>
+     *          <important>
+     *             <p>The CHAT channel is not supported. The following information is incorrect. We're working to
+     *     correct it.</p>
+     *          </important>
      * @public
      */
-    EvaluationForm: EvaluationFormContent | undefined;
-}
-/**
- * @public
- */
-export interface DescribeEvaluationFormResponse {
+    Channel: Channel | undefined;
     /**
-     * <p>Information about the evaluation form.</p>
+     * <p>Indicates how the contact was initiated. </p>
+     *          <important>
+     *             <p>CreateContact only supports the following initiation methods. Valid values by channel are: </p>
+     *             <ul>
+     *                <li>
+     *                   <p>For VOICE: <code>TRANSFER</code> and the subtype <code>connect:ExternalAudio</code>
+     *                   </p>
+     *                </li>
+     *                <li>
+     *                   <p>For EMAIL: <code>OUTBOUND</code> | <code>AGENT_REPLY</code> | <code>FLOW</code>
+     *                   </p>
+     *                </li>
+     *                <li>
+     *                   <p>For TASK: <code>API</code>
+     *                   </p>
+     *                </li>
+     *             </ul>
+     *             <p>The other channels listed below are incorrect. We're working to correct this
+     *     information.</p>
+     *          </important>
      * @public
      */
-    EvaluationForm: EvaluationForm | undefined;
-}
-/**
- * <p>Step defines the list of agents to be routed or route based on the agent requirements such
- *    as ProficiencyLevel, Name, or Value.</p>
- * @public
- */
-export interface RoutingCriteriaInputStep {
+    InitiationMethod: ContactInitiationMethod | undefined;
     /**
-     * <p>An object to specify the expiration of a routing step.</p>
+     * <p>Number of minutes the contact will be active for before expiring</p>
      * @public
      */
-    Expiry?: RoutingCriteriaInputStepExpiry | undefined;
+    ExpiryDurationInMinutes?: number | undefined;
     /**
-     * <p>A tagged union to specify expression for a routing step.</p>
+     * <p>User details for the contact</p>
+     *          <important>
+     *             <p>UserInfo is required when creating an EMAIL contact with <code>OUTBOUND</code> and
+     *      <code>AGENT_REPLY</code> contact initiation methods.</p>
+     *          </important>
      * @public
      */
-    Expression?: Expression | undefined;
-}
-/**
- * @public
- */
-export interface SearchAgentStatusesRequest {
+    UserInfo?: UserInfo | undefined;
     /**
-     * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
-     *    the instance.</p>
+     * <p>Initial state of the contact when it's created. Only TASK channel contacts can be initiated
+     *    with <code>COMPLETED</code> state.</p>
      * @public
      */
-    InstanceId: string | undefined;
+    InitiateAs?: InitiateAs | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in
-     *    the next request to retrieve the next set of results.</p>
+     * <p>The name of a the contact.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    Name?: string | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>A description of the contact.</p>
      * @public
      */
-    MaxResults?: number | undefined;
+    Description?: string | undefined;
     /**
-     * <p>Filters to be applied to search results.</p>
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique
+     *    contact ID) using an attribute map. The attributes are standard Amazon Connect attributes.
+     *    They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to set Segment Contact Expiry as a duration in minutes.</p>
+     *          <note>
+     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of
+     *     minutes the contact will be active for before expiring, with <code>SegmentAttributes</code> like
+     *     \{ <code> "connect:ContactExpiry": \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger":
+     *      135\}\}\}\}</code>. </p>
+     *          </note>
      * @public
      */
-    SearchFilter?: AgentStatusSearchFilter | undefined;
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>The search criteria to be used to return agent statuses.</p>
+     * <p>The ID of the previous contact when creating a transfer contact. This value can be provided
+     *    only for external audio contacts. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Integrate Amazon Connect Contact Lens
+     *     with external voice systems</a> in the <i>Amazon Connect Administrator
+     *     Guide</i>.</p>
      * @public
      */
-    SearchCriteria?: AgentStatusSearchCriteria | undefined;
+    PreviousContactId?: string | undefined;
 }
 /**
  * @public
  */
-export interface SearchContactFlowModulesRequest {
+export interface StartChatContactRequest {
     /**
-     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
-     *    Amazon Resource Name (ARN) of the instance.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in
-     *    the next request to retrieve the next set of results.</p>
+     * <p>The identifier of the flow for initiating the chat.
+     *    To
+     *    see the ContactFlowId in the Amazon Connect admin website, on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page,
+     *    under the name of the flow, choose <b>Show additional flow
+     *     information</b>. The ContactFlowId is the last part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
      * @public
      */
-    NextToken?: string | undefined;
+    ContactFlowId: string | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows just like any other contact attributes. </p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
+     *    can include only alphanumeric, dash, and underscore characters.</p>
      * @public
      */
-    MaxResults?: number | undefined;
+    Attributes?: Record<string, string> | undefined;
     /**
-     * <p>Filters to be applied to search results.</p>
+     * <p>Information identifying the participant.</p>
      * @public
      */
-    SearchFilter?: ContactFlowModuleSearchFilter | undefined;
+    ParticipantDetails: ParticipantDetails | undefined;
     /**
-     * <p>The search criteria to be used to return flow modules.</p>
-     *          <note>
-     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with a
-     *     minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
-     *     outside of this range will result in invalid results.</p>
-     *          </note>
+     * <p>The initial message to be sent to the newly created chat.</p>
      * @public
      */
-    SearchCriteria?: ContactFlowModuleSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchContactFlowsRequest {
+    InitialMessage?: ChatMessage | undefined;
     /**
-     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
-     *    Amazon Resource Name (ARN) of the instance.</p>
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+    /**
+     * <p>The total duration of the newly started chat session. If not specified, the chat session
+     *    duration defaults to 25 hour. The minimum configurable time is 60 minutes. The maximum
+     *    configurable time is 10,080 minutes (7 days).</p>
+     * @public
+     */
+    ChatDurationInMinutes?: number | undefined;
+    /**
+     * <p>The supported chat message content types. Supported types are <code>text/plain</code>,
+     *     <code>text/markdown</code>, <code>application/json</code>,
+     *     <code>application/vnd.amazonaws.connect.message.interactive</code>, and
+     *     <code>application/vnd.amazonaws.connect.message.interactive.response</code>. </p>
+     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other
+     *    supported type in the list. For example, all the following lists are valid because they contain
+     *     <code>text/plain</code>: <code>[text/plain, text/markdown, application/json]</code>,
+     *     <code>[text/markdown, text/plain]</code>, <code>[text/plain, application/json,
+     *     application/vnd.amazonaws.connect.message.interactive.response]</code>. </p>
+     *          <note>
+     *             <p>The type <code>application/vnd.amazonaws.connect.message.interactive</code> is required to
+     *     use the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html">Show
+     *      view</a> flow block.</p>
+     *          </note>
      * @public
      */
-    InstanceId: string | undefined;
+    SupportedMessagingContentTypes?: string[] | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in
-     *    the next request to retrieve the next set of results.</p>
+     * <p>Enable persistent chats. For more information about enabling persistent chat, and for
+     *    example use cases and how to configure for them, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html">Enable persistent chat</a>.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    PersistentChat?: PersistentChat | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>The unique identifier for an Amazon Connect contact. This identifier is related to the
+     *    chat starting.</p>
+     *          <note>
+     *             <p>You cannot provide data for both RelatedContactId and PersistentChat. </p>
+     *          </note>
      * @public
      */
-    MaxResults?: number | undefined;
+    RelatedContactId?: string | undefined;
     /**
-     * <p>Filters to be applied to search results.</p>
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
+     *    flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <note>
+     *             <p>The types <code>application/vnd.amazonaws.connect.message.interactive</code> and
+     *      <code>application/vnd.amazonaws.connect.message.interactive.response</code> must be present in
+     *     the SupportedMessagingContentTypes field of this API in order to set
+     *      <code>SegmentAttributes</code> as \{<code> "connect:Subtype": \{"valueString" : "connect:Guide"
+     *      \}\}</code>.</p>
+     *          </note>
      * @public
      */
-    SearchFilter?: ContactFlowSearchFilter | undefined;
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>The search criteria to be used to return flows.</p>
-     *          <note>
-     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with a
-     *     minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
-     *     outside of this range will result in invalid results.</p>
-     *          </note>
+     * <p>The customer's identification number. For example, the <code>CustomerId</code> may be a
+     *    customer number from your CRM.</p>
      * @public
      */
-    SearchCriteria?: ContactFlowSearchCriteria | undefined;
+    CustomerId?: string | undefined;
 }
 /**
  * @public
  */
-export interface SearchEmailAddressesRequest {
+export interface StartEmailContactRequest {
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
+     * <p>The email address of the customer.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    FromEmailAddress: EmailAddressInfo | undefined;
     /**
-     * <p>The search criteria to be used to return email addresses.</p>
+     * <p>The email address associated with the Amazon Connect instance.</p>
      * @public
      */
-    SearchCriteria?: EmailAddressSearchCriteria | undefined;
+    DestinationEmailAddress: string | undefined;
     /**
-     * <p>Filters to be applied to search results.</p>
+     * <p>A description of the email contact.</p>
      * @public
      */
-    SearchFilter?: EmailAddressSearchFilter | undefined;
-}
-/**
- * @public
- */
-export interface SearchHoursOfOperationOverridesRequest {
+    Description?: string | undefined;
     /**
-     * <p>The identifier of the Amazon Connect instance.</p>
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Emails can
+     *    have the following reference types at the time of creation: <code>URL</code> |
+     *     <code>NUMBER</code> | <code>STRING</code> | <code>DATE</code>. <code>EMAIL</code> |
+     *     <code>EMAIL_MESSAGE</code> |<code>ATTACHMENT</code> are not a supported reference type during
+     *    email creation.</p>
      * @public
      */
-    InstanceId: string | undefined;
+    References?: Record<string, Reference> | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in
-     *    the next request to retrieve the next set of results. </p>
+     * <p>The name of a email that is shown to an agent in the Contact Control Panel (CCP).</p>
      * @public
      */
-    NextToken?: string | undefined;
+    Name?: string | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>The email message body to be sent to the newly created email.</p>
      * @public
      */
-    MaxResults?: number | undefined;
+    EmailMessage: InboundEmailContent | undefined;
     /**
-     * <p>Filters to be applied to search results.</p>
+     * <p>The additional recipients address of the email.</p>
      * @public
      */
-    SearchFilter?: HoursOfOperationSearchFilter | undefined;
+    AdditionalRecipients?: InboundAdditionalRecipients | undefined;
     /**
-     * <p>The search criteria to be used to return hours of operations overrides.</p>
+     * <p>List of S3 presigned URLs of email attachments and their file name. </p>
      * @public
      */
-    SearchCriteria?: HoursOfOperationOverrideSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchHoursOfOperationsRequest {
+    Attachments?: EmailAttachment[] | undefined;
     /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>The identifier of the flow for initiating the emails. To see the ContactFlowId in the Amazon Connect admin website,
+     *    on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
+     *     <b>Show additional flow information</b>. The ContactFlowId is the last
+     *    part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
      * @public
      */
-    InstanceId: string | undefined;
+    ContactFlowId?: string | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
+     * <p>The contactId that is related to this contact. Linking emails together by using
+     *     <code>RelatedContactID</code> copies over contact attributes from the related email contact to
+     *    the new email contact. All updates to user-defined attributes in the new email contact are
+     *    limited to the individual contact ID. There are no limits to the number of contacts that can be
+     *    linked by using <code>RelatedContactId</code>. </p>
      * @public
      */
-    NextToken?: string | undefined;
+    RelatedContactId?: string | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
+     *    can include only alphanumeric, dash, and underscore characters.</p>
      * @public
      */
-    MaxResults?: number | undefined;
+    Attributes?: Record<string, string> | undefined;
     /**
-     * <p>Filters to be applied to search results.</p>
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
+     *    flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <note>
+     *             <p>To set contact expiry, a <code>ValueMap</code> must be specified containing the integer
+     *     number of minutes the contact will be active for before expiring, with
+     *      <code>SegmentAttributes</code> like \{ <code> "connect:ContactExpiry": \{"ValueMap" : \{
+     *      "ExpiryDuration": \{ "ValueInteger":135\}\}\}\}</code>.</p>
+     *          </note>
      * @public
      */
-    SearchFilter?: HoursOfOperationSearchFilter | undefined;
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>The search criteria to be used to return hours of operations.</p>
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    SearchCriteria?: HoursOfOperationSearchCriteria | undefined;
+    ClientToken?: string | undefined;
 }
 /**
  * @public
  */
-export interface SearchPredefinedAttributesRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource
-     *    Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in
-     *    the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
+export interface StartOutboundChatContactRequest {
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>Information about the endpoint.</p>
      * @public
      */
-    MaxResults?: number | undefined;
+    SourceEndpoint: Endpoint | undefined;
     /**
-     * <p>The search criteria to be used to return predefined attributes.</p>
+     * <p>Information about the endpoint.</p>
      * @public
      */
-    SearchCriteria?: PredefinedAttributeSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchPromptsRequest {
+    DestinationEndpoint: Endpoint | undefined;
     /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
+     *    Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
+     *    flows.</p>
+     *          <ul>
+     *             <li>
+     *                <p>Attribute keys can include only alphanumeric, <code>-</code>, and <code>_</code>.</p>
+     *             </li>
+     *             <li>
+     *                <p>This field can be used to show channel subtype, such as <code>connect:Guide</code> and
+     *       <code>connect:SMS</code>.</p>
+     *             </li>
+     *          </ul>
      * @public
      */
-    NextToken?: string | undefined;
+    SegmentAttributes: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
      * @public
      */
-    MaxResults?: number | undefined;
+    Attributes?: Record<string, string> | undefined;
     /**
-     * <p>Filters to be applied to search results.</p>
+     * <p>The identifier of the flow for the call. To see the ContactFlowId in the Amazon Connect
+     *    console user interface, on the navigation menu go to <b>Routing, Contact
+     *     Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
+     *     <b>Show additional flow information</b>. The ContactFlowId is the last
+     *    part of the ARN, shown here in bold:</p>
+     *          <ul>
+     *             <li>
+     *                <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>123ec456-a007-89c0-1234-xxxxxxxxxxxx</b>
+     *                </p>
+     *             </li>
+     *          </ul>
      * @public
      */
-    SearchFilter?: PromptSearchFilter | undefined;
+    ContactFlowId: string | undefined;
     /**
-     * <p>The search criteria to be used to return prompts.</p>
+     * <p>The total duration of the newly started chat session. If not specified, the chat session
+     *    duration defaults to 25 hour. The minimum configurable time is 60 minutes. The maximum
+     *    configurable time is 10,080 minutes (7 days).</p>
      * @public
      */
-    SearchCriteria?: PromptSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchQueuesRequest {
+    ChatDurationInMinutes?: number | undefined;
     /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>The customer's details.</p>
      * @public
      */
-    InstanceId: string | undefined;
+    ParticipantDetails?: ParticipantDetails | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
+     * <p>A chat message.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    InitialSystemMessage?: ChatMessage | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>The unique identifier for an Amazon Connect contact. This identifier is related to the
+     *    contact starting.</p>
      * @public
      */
-    MaxResults?: number | undefined;
+    RelatedContactId?: string | undefined;
     /**
-     * <p>Filters to be applied to search results.</p>
+     * <p>The supported chat message content types. Supported types are:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>text/plain</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>text/markdown</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>application/json,
+     *      application/vnd.amazonaws.connect.message.interactive</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>application/vnd.amazonaws.connect.message.interactive.response</code>
+     *                </p>
+     *             </li>
+     *          </ul>
+     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other
+     *    supported type in the list. For example, all the following lists are valid because they contain
+     *     <code>text/plain</code>:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>[text/plain, text/markdown, application/json]</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>[text/markdown, text/plain]</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>[text/plain, application/json,
+     *       application/vnd.amazonaws.connect.message.interactive.response]</code>
+     *                </p>
+     *             </li>
+     *          </ul>
      * @public
      */
-    SearchFilter?: QueueSearchFilter | undefined;
+    SupportedMessagingContentTypes?: string[] | undefined;
     /**
-     * <p>The search criteria to be used to return queues.</p>
-     *          <note>
-     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
-     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
-     *     outside of this range will throw invalid results. </p>
-     *          </note>
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *    request. If not provided, the AWS SDK populates this field. For more information about
+     *    idempotency, see <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making
+     *     retries safe with idempotent APIs</a>. The token is valid for 7 days after creation. If a
+     *    contact is already started, the contact ID is returned.</p>
      * @public
      */
-    SearchCriteria?: QueueSearchCriteria | undefined;
+    ClientToken?: string | undefined;
 }
 /**
  * @public
  */
-export interface SearchQuickConnectsRequest {
+export interface StartTaskContactRequest {
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>The identifier of the previous chat, voice, or task contact. Any updates to user-defined
+     *    attributes to task contacts linked using the same <code>PreviousContactID</code> will affect
+     *    every contact in the chain. There can be a maximum of 12 linked task contacts in a chain.</p>
      * @public
      */
-    MaxResults?: number | undefined;
+    PreviousContactId?: string | undefined;
     /**
-     * <p>Filters to be applied to search results.</p>
+     * <p>The identifier of the flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect admin website,
+     *    on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
+     *     <b>Show additional flow information</b>. The ContactFlowId is the last
+     *    part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
      * @public
      */
-    SearchFilter?: QuickConnectSearchFilter | undefined;
+    ContactFlowId?: string | undefined;
     /**
-     * <p>The search criteria to be used to return quick connects.</p>
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
+     *    can include only alphanumeric, dash, and underscore characters.</p>
      * @public
      */
-    SearchCriteria?: QuickConnectSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchRoutingProfilesRequest {
+    Attributes?: Record<string, string> | undefined;
     /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>The name of a task that is shown to an agent in the Contact Control Panel (CCP).</p>
      * @public
      */
-    InstanceId: string | undefined;
+    Name: string | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have
+     *    the following reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> |
+     *     <code>STRING</code> | <code>DATE</code> | <code>EMAIL</code>. <code>ATTACHMENT</code> is not a
+     *    supported reference type during task creation.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    References?: Record<string, Reference> | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>A description of the task that is shown to an agent in the Contact Control Panel
+     *    (CCP).</p>
      * @public
      */
-    MaxResults?: number | undefined;
+    Description?: string | undefined;
     /**
-     * <p>Filters to be applied to search results.</p>
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    SearchFilter?: RoutingProfileSearchFilter | undefined;
+    ClientToken?: string | undefined;
     /**
-     * <p>The search criteria to be used to return routing profiles.</p>
-     *          <note>
-     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
-     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
-     *     outside of this range will throw invalid results. </p>
-     *          </note>
+     * <p>The timestamp, in Unix Epoch seconds format, at which to start running the inbound flow. The scheduled time cannot be in the past. It must be within up to 6 days in future. </p>
      * @public
      */
-    SearchCriteria?: RoutingProfileSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchSecurityProfilesRequest {
+    ScheduledTime?: Date | undefined;
     /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>A unique identifier for the task template. For more information about task templates, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/task-templates.html">Create task templates</a> in the
+     *      <i>Amazon Connect Administrator Guide</i>. </p>
      * @public
      */
-    InstanceId: string | undefined;
+    TaskTemplateId?: string | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
+     * <p>The identifier for the quick connect. Tasks that are created by using <code>QuickConnectId</code> will use the
+     *    flow that is defined on agent or queue quick connect. For more information about quick connects,
+     *    see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/quick-connects.html">Create quick
+     *     connects</a>.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    QuickConnectId?: string | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks">related</a> to this contact. Linking
+     *    tasks together by using <code>RelatedContactID</code> copies over contact attributes from the
+     *    related task contact to the new task contact. All updates to user-defined attributes in the new
+     *    task contact are limited to the individual contact ID, unlike what happens when tasks are linked
+     *    by using <code>PreviousContactID</code>. There are no limits to the number of contacts that can
+     *    be linked by using <code>RelatedContactId</code>. </p>
      * @public
      */
-    MaxResults?: number | undefined;
+    RelatedContactId?: string | undefined;
     /**
-     * <p>The search criteria to be used to return security profiles. </p>
-     *          <note>
-     *             <p>The <code>name</code> field support "contains" queries with a minimum of 2 characters and
-     *     maximum of 25 characters. Any queries with character lengths outside of this range will throw
-     *     invalid results.</p>
-     *          </note>
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique
+     *    contact ID) using an attribute map. The attributes are standard Amazon Connect attributes.
+     *    They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to set Contact Expiry as a duration in minutes and set a UserId for
+     *    the User who created a task.</p>
      *          <note>
-     *             <p>The currently supported value for <code>FieldName</code>: <code>name</code>
-     *             </p>
+     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of
+     *     minutes the contact will be active for before expiring, with <code>SegmentAttributes</code> like
+     *     \{ <code> "connect:ContactExpiry": \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger":
+     *      135\}\}\}\}</code>. </p>
+     *             <p>To set the created by user, a valid AgentResourceId must be supplied, with
+     *      <code>SegmentAttributes</code> like \{ <code>"connect:CreatedByUser" \{ "ValueString":
+     *      "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"\}\}\}</code>.
+     *    </p>
      *          </note>
      * @public
      */
-    SearchCriteria?: SecurityProfileSearchCriteria | undefined;
-    /**
-     * <p>Filters to be applied to search results.</p>
-     * @public
-     */
-    SearchFilter?: SecurityProfilesSearchFilter | undefined;
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
 }
 /**
  * @public
  */
-export interface SearchUserHierarchyGroupsRequest {
+export interface UpdateContactRequest {
     /**
-     * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
-     *    the instance.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in
-     *    the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-    /**
-     * <p>Filters to be applied to search results.</p>
-     * @public
-     */
-    SearchFilter?: UserHierarchyGroupSearchFilter | undefined;
-    /**
-     * <p>The search criteria to be used to return UserHierarchyGroups.</p>
+     * <p>The identifier of the contact. This is the identifier of the contact associated with the
+     *    first interaction with your contact center.</p>
      * @public
      */
-    SearchCriteria?: UserHierarchyGroupSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchUsersRequest {
+    ContactId: string | undefined;
     /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>The name of the contact.</p>
      * @public
      */
-    InstanceId: string | undefined;
+    Name?: string | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
+     * <p>The description of the contact.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    Description?: string | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>Well-formed data on contact, shown to agents on Contact Control Panel (CCP).</p>
      * @public
      */
-    MaxResults?: number | undefined;
+    References?: Record<string, Reference> | undefined;
     /**
-     * <p>Filters to be applied to search results.</p>
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique
+     *    contact ID) using an attribute map. The attributes are standard Amazon Connect attributes.
+     *    They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <p>Contact Expiry, and user-defined attributes (String - String) that are defined in predefined
+     *    attributes, can be updated by using the UpdateContact API.</p>
      * @public
      */
-    SearchFilter?: UserSearchFilter | undefined;
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>The search criteria to be used to return users.</p>
-     *          <note>
-     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
-     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
-     *     outside of this range will throw invalid results.  </p>
-     *          </note>
+     * <p> Information about the queue associated with a contact. This parameter can only be updated
+     *    for external audio contacts. It is used when you integrate third-party systems with Contact Lens for
+     *    analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect Contact Lens integration</a> in
+     *    the <i>
+     *     Amazon Connect Administrator Guide</i>.</p>
      * @public
      */
-    SearchCriteria?: UserSearchCriteria | undefined;
-}
-/**
- * <p>Step signifies the criteria to be used for routing to an agent</p>
- * @public
- */
-export interface Step {
+    QueueInfo?: QueueInfoInput | undefined;
     /**
-     * <p>An object to specify the expiration of a routing step.</p>
+     * <p>Information about the agent associated with a contact. This parameter can only be updated
+     *    for external audio contacts. It is used when you integrate third-party systems with Contact Lens for
+     *    analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect Contact Lens integration</a> in
+     *    the <i>
+     *     Amazon Connect Administrator Guide</i>.</p>
      * @public
      */
-    Expiry?: Expiry | undefined;
+    UserInfo?: UserInfo | undefined;
     /**
-     * <p>A tagged union to specify expression for a routing step.</p>
+     * <p>The endpoint of the customer for which the contact was initiated. For external audio
+     *    contacts, this is usually the end customer's phone number. This value can only be updated for
+     *    external audio contacts. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect Contact Lens
+     *     integration</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
      * @public
      */
-    Expression?: Expression | undefined;
+    CustomerEndpoint?: Endpoint | undefined;
     /**
-     * <p>Represents status of the Routing step.</p>
+     * <p>External system endpoint for the contact was initiated. For external audio contacts, this is
+     *    the phone number of the external system such as the contact center. This value can only be
+     *    updated for external audio contacts. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Amazon Connect Contact Lens
+     *     integration</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
      * @public
      */
-    Status?: RoutingCriteriaStepStatus | undefined;
+    SystemEndpoint?: Endpoint | undefined;
 }
 /**
  * <p>Latest routing criteria on the contact.</p>
@@ -3386,6 +3451,10 @@ export interface DescribeContactResponse {
      */
     Contact?: Contact | undefined;
 }
+/**
+ * @internal
+ */
+export declare const UpdateParticipantAuthenticationRequestFilterSensitiveLog: (obj: UpdateParticipantAuthenticationRequest) => any;
 /**
  * @internal
  */